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InStock Program | Specification Guide and Price List Effective July 1.2008 08 Terms & Conditions Ordering Procedure drop off charges (if applicable) apply to BOTH the initial partial shipment as An approved credit application is required to open a CHERRYMAN account and well as any subsequent back order shipments. process an order. Orders can only be accepted from authorized CHERRYMAN Option 2 dealers. Orders from customers without a previous CHERRYMAN credit rating Request transfer of out of stock item from an alternate regional distribution will not be accepted without satisfactory references accompanying the order center— customer is responsible for any additional freight costs associated or other arrangements being made. CHERRYMAN does not accept verbal with the transfer as our price does not reflect these additional costs. purchase orders or revisions. Orders are accepted via fax or email only. Please Option 3 fax or email purchase orders to the corresponding region in which you are Hold until complete order is available through CHERRYMAN’s regular based (these are listed under Contact Information). inventory replenishment for the distribution center where the dealer is Order Acknowledgement based. CHERRYMAN sends acknowledgements on all orders. Please examine the Drop Shipments and Price Zoning acknowledgement carefully and advise us immediately of any discrepancies. Please contact Customer Service for pricing on orders requiring shipment to The Order Acknowledgment is the final agreement between CHERRYMAN and a destination outside the state where the dealer is located. the customer, superseding all previous communication regarding that order. Parts Replacement Cancellation and Order Changes Replacement parts are available from our distribution centers for products InStock Program designated as ‘Ready to Assemble’ items. Parts for items designated as Cancellations or revisions will not be accepted after the order has shipped. ‘Pre Assembled’ require ordering from our factory. The designation of all Build To Order Program products can be found on the Specifications page introducing each collection. Cancellations or revisions will not be accepted after the order has been Claims acknowledged and entered into production and any deposit made will be Freight Damage | Refusals | Shortages forfeited. CHERRYMAN Customer Service will administer the filing of these claims Delivery Time if the order is shipped via our designated carriers. All claims must be filed InStock Program with CHERRYMAN within 15 calendar days of receipt of goods. Claim will Normally, credit approved orders will be shipped same day if purchase order is be disputed if product is moved from original ‘ship to’ location. In order to received by 12:00 PM EST for the Midwest | Southeast | Northeast regions and expedite the process, the following documents are required to file a claim: 12:00 PM PST for the West Coast Region. Orders received after these times will • Copy of bill of lading with notations for any visible damages, refusals, or ship the following business day. For orders requiring assembly, a minimum of 72 hours (depending on size of order) is normally required. Please contact shortages Customer Service for ready date confirmation. CHERRYMAN will not be responsible for filing claims if order is shipped via the customer’s selected carrier. Build To Order Program Products are shipped to any point of destination within the continental USA in Manufacturing Defect | Concealed Damage 12–16 weeks. Claims for a manufacturing defect or concealed damage must be filed with Availability CHERRYMAN within 15 days of receipt of goods. The following documents are required to process your claim: CHERRYMAN maintains a high level of inventory in our InStock Program throughout our regional distribution centers. Our inventory is replenished on • Digital photos a regular basis, and orders are filled on a first come first served basis once a • CHERRYMAN claim form confirmed order is placed and an order acknowledgement is received. In order to send out an immediate replacement to fulfill your customer A 20% deposit is required in order to hold inventory based on availability. needs pending resolution of the claim, the following document is required: CHERRYMAN will hold product up to 14 calendar days. Deposit will be • A signed CHERRYMAN disclaimer regarding product responsibility forfeited after this period unless a written cancellation request is submitted within 14 calendar days or a confirmed purchase order is received. Please note: Warranty Issues large orders may require an extended lead time. In the event an item is not Claims for warranty issues must be filed with CHERRYMAN. The following available, three options may apply that require written authorization from the documents are required: dealer: • Original CHERRYMAN invoice number Option 1 • Detailed description of issues Partial ship available quantity and back order remaining items — minimum 05 / 08 I Terms & Conditions Returns • Lifetime warranty for all components including pneumatic cylinder, Due to the likelihood of damage, CHERRYMAN discourages product returns. mechanism, base, and casters on our Mesh chair Respond series when the In the event a product return is found necessary, we will make every attempt product is used by a person weighing less than 250 lbs. • 5 year warranty for foam and fabric on all chair products to assist our customers to keep the product in the field. Please contact Customer Service for assistance with this service. If attempts to keep the CHERRRYMAN will at our discretion, repair or replace, to the original purchaser, product in the field are unsuccessful, CHERRYMAN will allow returns on stock any product that is defective in materials or workmanship, given normal items only and issue a Return Merchandise Authorization (RMA) with the use and care of single shift service, standard commercial usage, defined as following stipulations: a standard 8 hour work day, 5 days a week. Variations occurring in wood, leather and other natural materials are inherent to their character and • a 50% restocking fee will apply are not considered defects. This warranty does not cover: damage caused • freight charges are prepaid by dealer by transportation; cost of transportation or labor; misuse, negligence or • product has never been removed from original carton alteration by the purchaser. • product must be returned within 30 days of RMA issue date • credit will not be issued if product is returned damaged Limitation of Liability Credit will not be provided on any items returned without an RMA , or on merchandise that has been subject to freight damage, missing parts, usage or been removed from the original carton. Returns without a pre-authorized RMA will be refused. CHERRYMAN will not be responsible for resolving damage and / or freight claims on returned product. Under no circumstance, including but not limited to breach of contract, breach of warranty of negligence, shall CHERRYMAN be liable for lost profits, loss of goodwill, stored data, general, special, consequential or exemplary damages, even if CHERRYMAN had notice of these damages or they were foreseeable. CHERRYMAN shall not be responsible for verifying dealer’s or customer’s description of needs, data, or the fitness for a particular purpose of goods. CHERRYMAN’s liability in all cases shall be limited to repair or replacement of the defective parts, or the purchase price of the product. Damages resulting from misuse, abuse, alteration, negligence, or accidents are not covered under this warranty. Delivery Information All shipments are FOB point of shipment. Pricing is based on standard delivery (8am to 5pm Monday through Friday). CHERRYMAN reserves the right to select the most appropriate carrier and routing on all shipments. Orders requiring special delivery services (including but not limited to the following) will incur additional charges: • assembly charges • inside delivery • installation • call before delivery • no dock delivery • non standard delivery time • residential delivery EXCEPT AS OTHERWISE PROVIDED, CHERRYMAN MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Care and Maintenance CHERRYMAN’s finish provides superior strength with enhanced stain and mar resistance for easy maintenance. However, care must be exercised whenever cleaning materials constructed of wood. Certain precautions will keep new furniture looking new: General Information • dust all surfaces on a regular basis with a soft damp cloth, in the grain direction; do not use spray polishes or those containing silicone Prices shown are list prices for shipment within the continental USA. • lift all objects when moving ; never drag objects across the finished surface; Merchandise is billed at the prevailing price at time of order placement. Prices are subject to change without notice. Should a typographical error be sharp metal objects such as keys, spring binders and briefcase hinges should be kept from contacting the finished surface found, we reserve the right to correct it. CHERRYMAN reserves the right to • wet objects should be placed on coasters; use a desk pad for writing make changes in design or construction without prior notice. • bottoms of items like flower vases and desk accessories should be protected Payment by check must be made out to CHERRYMAN. A $50 fee will be • contact with certain plastics may result in discoloration and finish damage charged for return checks. • use of felt pads under electronic equipment is recommended Distribution of the CHERRYMAN price list does not in itself constitute an offer • furnishings exposed to ultraviolet rays may change color to sell. Possession of the price list does not constitute authority to purchase. CHERRYMAN’s hardware is selected for easy maintenance. Certain precautions will help to keep these items looking new: Warranty CHERRRYMAN warrants its products to be free from defects in design, material and workmanship under normal use and care. The warranty coverages are described as follows: • 10 year casegoods warranty II • lubricate the housing and ball bearings of drawer suspensions every six months with a high quality petroleum jelly type lubricant • use a window type cleaner, sprayed onto the cloth, to clean pull hardware • furniture settles over time, to ensure correct drawer alignment, check unit is level and adjust glides as required 05 / 08 Terms & Conditions Contact Information CHERRYMAN | West [Headquarters] HI, WA, OR, ID, MT, WY, CA, NV, UT, AZ, CO, NM, NE, KS, OK, TX, IA, MO, AK, LA 1420 East Victoria Street Carson, CA 90746 Will Call Hours: 7:00am – 4:00pm (PST) Telephone: 888. 471. 1616 Customer Service Fax: 888. 738. 7047 Customer Service Email: [email protected] CHERRYMAN | Mid West ND, SD, MN, WI, IL, MI, IN, KY, OH, Western PA 1201 Perry Road, Suite 150 Plainfield, IN 46168 Will Call Hours: 8:30am – 4:00pm (EST) Telephone: 888. 471. 1616 Customer Service Fax: 888. 738. 7048 Customer Service Email: [email protected] CHERRYMAN | South East TN, MS, AL, GA, SC, NC, FL 780 Douglas Hill Road, Suite 200 Lithia Springs, GA 30122-6464 Will Call Hours: 8:30am – 4:00pm (EST) Telephone: 888. 471. 1616 Customer Service Fax: 888. 217. 0173 Customer Service Email: [email protected] CHERRYMAN | North East ME, NH, VT, MA, RI, CT, NY, NJ, Eastern PA, DE, MD, WV, VA 1 Jacobus Avenue, Bldg. 55A Kearny, NJ 07032 Will Call Hours: 8:30am – 4:00pm (EST) Telephone: 888. 471. 1616 Customer Service Fax: 888. 575. 2060 Customer Service Email: [email protected] 05 / 08 III 124 05 / 08 Seating Seating Specifications | Seating Respond Chairs Respond 2.1 | medium back Respond desk chairs are offered in three designs: Respond 1.0 Respond 2.0 Respond 3.0 thick padded mesh fabric contour seat soft touch PU armrests five star angled base with dual wheel casters one touch pneumatic seat height control 5 position knee-tilt mechanism with adjustable tilt tension All Respond seating meets or exceeds BIFMA / ANSI standards. depth and height adjustable lumbar support Respond 1.0 and 2.0 seats are upholstered in black fabric. The seat in Respond height and side adjustable arms 3.0 is upholstered in leather. All Respond seating has black mesh backs. The pivoting armrests following describes each Respond model features: mesh back Respond 1.1 | medium back Respond 2.2 | high back thick padded mesh fabric contour seat soft touch PU armrests five star angled base with casters one touch pneumatic seat height control depth adjustable lumbar support 5 position knee-tilt mechanism with adjustable tilt tension height adjustable arms mesh back thick padded mesh fabric contour seat soft touch PU armrests five star angled base with dual wheel casters one touch pneumatic seat height control 5 position knee-tilt mechanism with adjustable tilt tension depth and height adjustable lumbar support height and side adjustable arms pivoting armrests mesh back depth and height adjustable headrest Respond 1.2 | high back thick padded mesh fabric contour seat soft touch PU armrests five star angled base with casters one touch pneumatic seat height control depth adjustable lumbar support 5 position knee-tilt mechanism with adjustable tilt tension height adjustable arms mesh back adjustable headrest Respond 3.1 | medium back thick padded leather contour seat soft touch PU armrests heavy-duty angled five star aluminum base with dual wheel casters one touch pneumatic seat height control synchro tilt control with infinite position lock side adjustable tilt tension depth adjustable lumbar support ratchet back height adjustment height, fore/aft and sideways adjustable arms pivoting armrests integrated seat depth adjustment mesh back Respond 3.2 | high back 05 / 08 Seating thick padded leather contour seat soft touch PU armrests heavy-duty angled five star aluminum base with dual wheel casters one touch pneumatic seat height control synchro tilt control with infinite position lock side adjustable tilt tension depth adjustable lumbar support rachet back height adjustment height, fore/aft and sideways adjustable arms pivoting armrests integrated seat depth adjustment mesh back depth and height adjustable headrest 125 Seating Product Code 206M D W H Weight lbs. Cubic ft. Cartons List Price Box 30¼ 25½ 13 51 5.81 1 $435 Chair Overall Seat Back 23½ 17 n/a 24¾ 19¼ 19¼ 38¼~41¾ 18½~22 19¾ Box 32¾ 25¼ 14½ 55 6.94 1 $485 Chair Overall Seat Back 23½ 17 n/a 24¾ 19¼ 19¼ 46½~50 18½~22 28 Box 30¼ 25½ 13¼ 57 5.92 1 $645 Chair Overall Seat Back 25 17 n/a 24¾ 19¾ 19¾ 38½~41¼ 18½~21¼ 20 Chair. Task. Mid Back. Respond 1.1 requires assembly 206H Chair. Task. High Back. Respond 1.2 requires assembly 205M Chair. Task. Mid Back. Respond 2.1 requires assembly 205DA Seat Slider - slides 2½”, H 1” $50 205H Box 32¾ 25¼ 14½ Chair Overall Seat Back 25 17 n/a 24¾ 19¾ 19¾ 37~49¾ 18½~21¼ 28½ 205DA Seat Slider - slides 2½”, H 1” 207M Box 33 24½ 23 Chair Overall Seat Back 24 16½ n/a 27¾ 19 19 37~41 18~22 19 62 6.94 1 $730 $50 Seating Chair. Task. High Back. Respond 2.2 requires assembly 59 10.76 1 $1,090 Chair. Task. Mid Back. Respond 3.1 requires assembly 126 05 / 08 Seating Product Code 207H D W H Weight lbs. Box 38 24 23 63 Chair Overall Seat Back 24 16½ n/a 27¾ 19 19 44¾~48¾ 18~22 26¾ Cubic ft. Cartons 12.14 1 List Price $1,180 Seating Chair. Task. Mid Back. Respond 3.1 requires assembly 05 / 08 127 © May 2008 | Cherryman Industries Inc.