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PRODUCT CATALOGUE
TABLE OF CONTENTS
Strategic Alliances ............................................................................ 3 Introduction ....................................................................................... 4 Headset Advice ................................................................................ 5 Choosing The Right Headset ........................................................... 6 Headset Comparison Chart ............................................................ 7 AG Series ............................................................................................ 8 Corded Headsets ............................................................................ 10 USB Headsets ................................................................................... 14 Wireless Headsets ............................................................................ 16 Telephones ....................................................................................... 20 Accessories ...................................................................................... 22 www.agentheadsets.com
STRATEGIC ALLIANCES
Avaya Devconnect Our premium corded headset range (agent 500 through to 800) is backed by the prestigious Avaya Devconnect Certificate of Compliance. The Devconnect Program connects business and technology market leaders selected by Avaya for their expertise in hardware, software and other services. To achieve this, headsets undergo rigorous testing procedures for sound quality, compatibility, durability and more. We are pleased to announce that the agent 500-800 range passed all tests with flying colours.
TRaC Certificate of Testing Our entire corded headset range has been tested by TRaC (testing regulatory and compliance) in accordance with UKAS (The United Kingdom Accreditation Service) requirements. These tests ensure that our corded headsets comply with all essential regulatory requirements, and demonstrate compliance with relevant EU directives, international standards or approval requirements.
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agent headsets & telecoms peripherals; the best solution for your office/call centre environment. The Agent product range encompasses stylish design, robust build and quality sound to bring you the most desirable telecommunication products on the market. We specialise in telephone headsets, providing corded, wireless and USB options to accommodate any office or call centre environment. Fast growing within the industry, Agent headsets have become commonplace in offices and call centres worldwide. They offer a cost effective alternative to that of the leading brands, with no compromise on quality. Our product range also includes quality, cost-effective telecoms peripherals. These give you various options to extend and optimise your telephony experience and ultimately increase productivity in your day to day business. In the unlikely event that problems arise with your products, we have a dedicated repairs service in place. We guarantee a 24 hour turnaround for headset repairs so when things do go wrong, your business can continue as normal, with as little disruption as possible. For all headsets we provide a 2 year warranty - with the option of up to 3 or 4 years - and for our business phones we provide a 10 year warranty. With units available to trial, you can try out any of our products with no obligation to buy. Contact us today and discover for yourself the benefits of using Agent products.
To enquire about free trials and testing please call 0845 873 8085. For more product information visit www.agentheadsets.com
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Voice tube versus noise cancelling headsets The nature of your working environment dictates which type of headset is most suitable for you. Voice tube headsets offer a cost effective option; they’re less expensive than their noise cancelling equivalents and for a quiet office they are the ideal solution. However, in a busy workplace, background noise can easily compromise the quality of sound. Although they’re slightly more expensive, noise cancelling headsets filter out this background noise, so only your voice can be heard. It’s important to know your workplace and how it might change in the future, so you can make an informed decision on which type of headsets to buy.
“Although they’re slightly more expensive, noise cancelling headsets filter out background noise, so only your voice can be heard.” Hygiene and your headset
Microphone positioning
For optimum headset hygiene we recommend that voice tubes and ear cushions are replaced every six months. In the meantime you can use hygiene wipes on your headset to prevent bacteria spreading. You should also regularly wipe your headset cable, to keep it free from grease and dirt. This will prevent it from becoming brittle and causing ‘crackling’ during your calls.
Proper positioning of your headset microphone will help recipients to hear your voice clearly during calls. The ideal position is two fingers width from the corner of your mouth, which applies to both voice tube and noise cancelling headsets. Before prolonged use of your new headset, call a colleague and adjust volume settings to ensure you can be heard clearly and consistently.
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Choosing the right headset When choosing your ideal headset solution there are a few things you should consider. Monaural or Binaural?
Noise-cancelling?
Corded Headset
Voice tube
A monaural (single earpiece) headset allows the user to hear both their phone and what’s going on around them.
Voice tube headsets have no noise-cancelling feature; ideal in quieter offices where background noise is less of an issue.
Binaural Headset A binaural (dual earpiece) headset allows the user to concentrate fully on their calls. It may also lower ambient noise in your call centre, as workers tend to talk more quietly.
Perfect if you work mostly from your desk and want high quality audio in one or both ears.
Wireless Headset
Noise-cancelling Noise-cancelling
Binaural Headset
Corded Headset
Voice tube
Monaural Headset Monaural Headset
Corded or Wireless?
Wireless Headset
Noise-cancelling headsets filter out background noise so only the users voice can be heard; especially useful in noisy environments.
Ideal if you need to move around the office and regularly take calls whilst away from your desk.
What do you want to connect to? Works with:
Works with:
Works with:
Deskphone Deskphone
Softphone Softphone
Compatible with traditional deskphones.
and Deskphone
Compatible with VoIP applications and softphones.
Softphone
Deskphone and Softphone
Compatible with traditional deskphones and internet softphones.
How would you like to connect? USB Connection
Quick Disconnect Quick Disconnect
QD headsets have a quick disconnect. They require a bottom cable for use with a softphone or deskphone.
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Or
QD or USB
USB Connection
Quick Disconnect
These headsets have a direct USB connection cable that does not require a bottom cable for use with a softphone.
These headsets are available as either standard QD or with USB connection.
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USB Connection
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agent W880
agent W860
agent 402 USB
agent 402
agent 401 USB
agent 401
agent 800
agent 700
agent 600
agent 500
AG-2
AG-1
HEADSET COMPARISON CHART
Connectivity Desk phone Softphone Quick disconnect Direct USB connection
Usage At office desk Around the office
Work environment Ultra high noise High noise Low to average noise
Audio Clear wideband audio Acoustic shock protection Built in audio controls
Noise cancellation Voice tube Noise-cancelling mic Ultra noise-cancelling mic
Speakers Monaural (one earpiece) Binaural (two earpieces)
Wearing styles Headband Earhook 270 degree microphone
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Introducing the
AG Series
Works with:
The AG-1 Monaural Headset
Corded Headset
Ultra noise-cancelling
Deskphone
The AG-1 is a super lightweight, single ear headset with ultra noise-cancelling microphone and stylish die cast aluminium design. Available in binaural and monaural versions, the AG Series will be an excellent addition to any working environment.
Features: • Single earpiece • Ultra noise-cancelling • Super lightweight build • Die cast aluminium design • 270 degree mic-rotation • Adjustable headband • Wideband frequency • Acoustic shock protected • Crisp, clear sound • Spare ear cushion provided • 3 year warranty
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Works with:
The AG-2 Binaural Headset
Corded Headset
Ultra noise-cancelling
Deskphone
The AG-2 is a super lightweight, dual ear headset with ultra noise-cancelling microphone and stylish die cast aluminium design. Available in binaural and monaural versions, the AG Series will be an excellent addition to any working environment.
Features: • Dual earpiece • Ultra noise-cancelling • Super lightweight build • Die cast aluminium design • 270 degree mic-rotation • Adjustable headband • Wideband frequency • Acoustic shock protected • Crisp, clear sound • Spare ear cushion provided • 3 year warranty
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Transform your office
agent 500-800 range
Works with:
The agent 500
and
Monaural Headset
Corded Headset
Quick Disconnect
Softphone
Deskphone
The agent 500 is a single leatherette cushioned headset, so as well as being supremely comfortable, it is ideal for the noisy workplace. Offering a crisp, clear sound with a high quality design and clear microphone voice tube, the agent 500’s microphone rotation feature enables you to wear the headset comfortably on either the left or the right. It also has an adjustable headband to suit all head sizes.
Features: • Medium use office/call centre headset • Single earpiece • Crisp clear sound • Wideband frequency • Robust construction • Adjustable microphone boom • 270 degree rotation microphone • Clear microphone voice tube • Acoustic shock protection for receiver • Anti-static shock for microphone • Spare leatherette ear cushion(s) • Spare voice tube included • Clothing clip • Headset hook • 2 year repair/replace warranty • CE approved
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Works with:
The agent 600
and Binaural Headset
Corded Headset Quick Disconnect
Softphone
Deskphone
The agent 600 has two leatherette cushioned earpieces, so as well as being supremely comfortable, it is ideal for the noisy workplace. Offering a crisp, clear sound with a high quality design and clear microphone voice tube, the agent 600’s microphone rotation feature enables you to wear the headset comfortably on either the left or the right. It also has an adjustable headband to suit all head sizes.
Features: • • • • • • • • • • • • • • •
Dual ear Crisp clear sound Wideband frequency Robust construction Adjustable headband 270 degree rotation microphone Clear microphone voice tube Acoustic shock protected Anti-static shock for microphone Spare leatherette ear cushions included Spare voice tube included Clothing clip Headset hook 2 year warranty CE approved
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Works with:
The agent 700
and Monaural Headset
Corded Headset
Noise-cancelling
Quick Disconnect
Softphone
Deskphone
The agent 700 offers superb sound quality. With a noise-cancelling feature, it is ideal for use in call centres as it allows you to concentrate fully on the caller. The single earpiece means you can still confer with colleagues while you’re wearing it, and the headset’s leatherette ear cushion and adjustable headband ensures maximum personal comfort. The microphone rotation design means you can wear the agent 700 comfortably on either the right or the left side.
Features: • • • • • • • • • • • • • •
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Single ear Noise-cancelling Crisp clear sound Wideband frequency Robust construction Adjustable headband 270 degree rotation microphone Acoustic shock protected Anti-static shock for microphone Spare leatherette ear cushion included Clothing clip Headset hook 2 year warranty CE approved
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Works with:
The agent 800
and Binaural Headset
Corded Headset
Noise-cancelling
Quick Disconnect
Softphone
Deskphone
The agent 800 has two ear pieces and a noise-cancelling feature, making it ideal for noisy offices. It delivers high quality sound to both ears, enabling you to concentrate fully on the caller with minimal distraction. It’s extremely comfortable, with leatherette ear cushions and an adjustable headband to match all head sizes. You can also choose to wear the microphone on either your right or left side.
Features: • • • • • • • • • • • • • •
Dual ear Noise-cancelling Crisp clear sound Wideband frequency Robust construction Adjustable headband 270 degree rotation microphone Over the head superior durability Acoustic shock protected Anti-static shock for microphone Spare leatherette ear cushions included Clothing clip Headset hook 2 year warranty
Looking for greater control?
agent Multi-Purpose Amplifier See page 21 for more details
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Prefer using your computer?
agent USB headsets
Works with:
The agent 401
Or Monaural Headset
Corded Headset
Noise-cancelling
USB Connection
and Quick Disconnect
Softphone
Deskphone
The agent 401 is available as standard and as a USB headset for VoIP applications and softphones. It is a single ear headset and has an adjustable microphone boom and acoustic shock protection to make sure your conversations run as smoothly as possible. The anti-static shock and noise cancelling technology for the microphone ensure your calls can be conducted professionally and easily.
Features: • • • • • • • • • • • •
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Direct USB variant available Single ear Noise-cancelling Crisp clear sound Robust construction Adjustable headband 270 degree rotation microphone Over the head superior durability Acoustic shock protected Anti-static shock for microphone 2 year warranty CE approved
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Works with:
The agent 402
Or Binaural Headset
Corded Headset
Noise-cancelling
USB Connection
and Quick Disconnect
Softphone
Deskphone
The agent 402 is available as standard and as a USB headset for VoIP applications and softphones. It is a dual ear, noise-cancelling headset, compatible with all known office phones. It has acoustic shock protection, plus anti-static shock for the microphone to ensure your phone calls run as smoothly as possible.
Features: • • • • • • • • • • • • •
Direct USB variant available Dual ear Noise-cancelling Wideband frequency Crisp clear sound Robust construction Adjustable headband 270 degree rotation microphone Over the head superior durability Acoustic shock protected Anti-static shock for microphone 2 year warranty CE approved
Training, made easier.
agent Buddy Training Switch See page 20 for more details
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Enjoy freedom like never before
agent W800 series 16
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Works with:
The agent W860 Monaural Headset
Wireless Headset
Noise-cancelling
Deskphone
The agent W860 is a single sided wireless DECT headset designed for intensive use in and around the workstation. With noise-cancelling microphone, 3-way conferencing capabilities, up to 150 metres wireless range and over 6 hours talk time, the W860 leaves you free to roam around the office so you can conduct calls professionally, work more efficiently and never miss a call.
Features: Headset charging cradle Charging compartment for extra battery Headset registration button Auto or manual answer
Headset ‘In Use’ LED Headset ‘On Charge’ LED Base Unit Power LED Headband and 3 earhook sizes included Adjustable headset volume and mute function
Battery level LED indicator
Answer calls by pressing the On/Off button Noise-cancelling microphone
Wherever your wireless headset takes you...
agent Handset Lifter See page 20 for more details
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Works with:
The agent W880
and Monaural Headset
Wireless Headset
Noise-cancelling
USB Connection
Softphone
Deskphone
The agent W880 is a single sided wireless DECT headset designed for intensive use in and around the workstation. It features VoIP/USB connectivity (for connection to Apple Mac or PC software; Windows 98, Windows 2000, Windows XP, Windows Vista & Windows 7) so it will work with both your PC and telephone. With 3-way conferencing capabilities, up to 150 metres wireless range and over 6 hours talk time, the W880 leaves you free to roam around the office so you can work more efficiently and never miss a call.
Features: Headset charging cradle USB connection
Telephone Mode button Headset ‘In Use’ LED VoIP Mode button
Headset ‘On Charge’ LED Base Unit Power LED
Battery level LED indicator
Noise-cancelling microphone
Wherever your wireless headset takes you...
agent Handset Lifter See page 20 for more details
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Charging compartment for extra battery
Headband and 3 earhook sizes included Adjustable headset volume and mute function
Answer calls by pressing the On/Off button
Remote access for your deskphone?
agent EHS 550 Adapter See page 20 for more details
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Cost effective solutions to suit you
agent telephones
The agent 1000
10 Deskphone
Years Warranty
The agent 1000 provides a cost effective addition to any telephony set-up. Complete with headset port, redial function and hands free, this phone comes in black or white and provides all the basic functionality needed to work effectively from within all office environments.
Features: • 10 one-touch memory • Music on hold • Redial function • Recall function • Pause function • Ringing volume Lo/Hi • Headset volume Lo/Mid/Hi • In use LED indicator • On-hook dial • Headset compatible • Wall mountable • Available in black or white
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The agent 1100
10 Deskphone
Years Warranty
The agent 1100 is ideal for all office environments. Complete with a multitude of features - including caller ID, call duration display, call waiting alert, multilingual menus, music on hold and many more - it provides everything a busy office requires. Compatible with all Agent headsets and other leading brands, this excellent business phone makes an great addition to any workstation.
Features: • 5 level contrast LCD display with backlight • 4 one touch memories, 10 two-touch memories • 70 memory phonebook • 16 outgoing call memory • Dynamic memory for 133 incoming calls • New message / missed call LED indicators • Recall, pause and redial • On hook dialling • Hands-free volume control • Headset button • Mute Button • 8 selectable ringtones and melodies • 4 ringing volume levels • 8 selectable ringtones and melodies • Headset volume Lo/Mid/Hi
For more information on our telephone range please visit
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Optimise your experience
agent accessories
Accessories by agent provide you with various options to extend and optimise your telephony experience. The agent Handset Lifter The agent Handset Lifter works in conjunction with the agent W860 and the agent W880. It fits on to your telephone, allowing you to answer calls with the touch of a button, conveniently and automatically taking your handset off the hook so a call can take place whether you’re sat down or away from your desk.
The agent Buddy Training Switch This device makes it easy to conduct side-by-side training sessions. There are two separate mute buttons which allow either the trainer or the trainee to easily join or leave the conversation. This device will work with most telephones and is compatible with all major brands of headset.
The agent EHS 550 Adapter The EHS 550 works in conjunction with the W860 and W880 wireless DECT headsets. It offers remote operation of your deskphone, eliminating the need for a mechanical handset lifter. This offers you the freedom to move around the office but still be able to answer calls when you are away from your desk.
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The agent Headset/Handset Switch Agent headsets provide easy and comfortable hands free communication whilst using a telephone. Many telephones have a dedicated port for headset use, but where there isn’t one and amplification is not required, the agent Headset/Handset Switch provides the perfect solution.
The agent Amplifier The agent Amplifier is used in conjunction with any headset to provide further volume and control within noisy environments. Features of this product include a mute function, carbon setting, headset stand and standard 2 year warranty.
agent Cables To ensure your headset will work with specific phone models and brands, it is imperative that you use the correct bottom cable and connection. Agent now provides a range of cables that will fit 99% of all phone models and brands. We also have a smart cable that will work over a large array of phone models to ensure your headset will work from the get go.
agent Consumables To keep your headsets in excellent condition we provide a range of replacement consumables such as spare voice tubes, spare headbands and spare ear cushions. To get the best out of your headset and to maintain a good standard of hygiene, we recommend that consumables are replaced every six months.
To enquire about free 14 day trials please call 0845 873 8085. For more product information visit www.agentheadsets.com
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