Transcript
qsrSolutions 101
For Quick Service Restaurant Locations Headsets, Belt Packs, Battery Chargers, Batteries, Timers, Digital Surveillance
qsrSolutions 101 Keep Your Equipment Maintained And Prevent Damage From Daily Use
Preventive maintenance should be conducted to keep equipment working and/or extend the life of the equipment. The primary goal of maintenance is to avoid or mitigate the consequences of failure of equipment. This may be by preventing the failure before it actually occurs which condition based maintenance helps to achieve. It is designed to preserve and restore equipment reliability by replacing worn components before they actually fail. Preventive maintenance activities include partial or complete overhauls/refurbish of components internally and case and button replacement externally. In addition, workers can record equipment deterioration so they know to replace or repair worn parts before they cause system failure. The preventive maintenance program prevents equipment failure before it occurs.
Ensure is an RFT maintenance program designed to assist store owners with budgeting costly repairs. Ensure offers store owners unlimited repairs on 5 pieces of HME, 3M, Panasonic and Fast Track 2+2 equipment including belt packs, headsets, base stations, battery chargers, timers internal detectors and outside speakers.
2
qsr solutions 101
|
R . F. Te c h n o l o g i e s , I n c .
|
ReNew Plus is the newest all-in-one headset and belt pack repair & refurbish service available from R.F. Technologies, Inc. RFT will repair damaged electronic boards, comprehensively clean all components, replace vital operating parts including rubber boots, buttons, switches, wires, speakers and mics, along with providing a brand new exterior case for your unit.
w w w. r f t e c h n o . c o m
Navigation About R.F. Technologies, Inc. Founded in 1989, R.F. Technologies, Inc., continues to be the #1 authority in Drive-thru System Sales, Repairs, POS, Big Dog Surveillance Systems, Timers, and Wired Intercom Systems. Over the years, RFT has become the largest independent service center for Drive-thru Communication systems in North America. Our staff consists of the most knowledgeable sales the industry. With over 3 million repairs credited to its name, no other service center or equipment supplier can provide the experience of the staff at R.F. Technologies, Inc. Our commitment
Headsets ....................4 Belt Packs ..................5 Pouches .....................6 Battery Chargers ........7 Batteries .....................8 Timers .........................8 Surveillance ..............10 Miscellaneous ...........14
to Drive-thru Communications, including Replacement Parts, POS, and Digital Surveillance Systems. As RFT continues to expand, we pledge to consistently provide the highest quality equipment parts and service, and continue to research and offer products that are in the forefront of technology.
R.F. TECHNOLOGIES, INC.
Wireless
Headsets & Belt Packs
Ordertakers / Communicators Turn the belt pack “Off” before changing batteries or storing units. Store belt packs with headsets connected to prevent damage. Don’t use sharp objects to press buttons on belt pack. If there is a screw loose, tighten it. If a belt pack isn’t working, don’t bang it. If the volume pot is loose, stop using the belt pack and report the problem immediately. Don’t try to make repairs yourself, you could end up damaging the belt pack or voiding any warranty. Belt packs should be securely fastened, so they don’t fall out of the pouch.
Wireless Headsets Turn the headsets off before changing the battery or you could lose the programming. If a headset is taken apart, or falls apart due to loose hardware, please send all parts in for repair. This includes the connector, headband, screws, headrests, screens, etc. Some components are costly to replace. Let the mic do its job. Speak in a normal voice - don’t yell.
Special tips for 3M-C960/C1060 headset users Place the programming cable inside the base station for safekeeping. A telephone cord won’t work in place of the 3M programming cables; it will damage your system. Further preventive maintenance includes the use of RFT engineered headband and mic jackets. Ask your RFT representative for more information.
4
qsr solutions 101
|
R . F. Te c h n o l o g i e s , I n c .
|
w w w. r f t e c h n o . c o m
Wired
Headsets
Leave headsets plugged in at all times. To prevent broken wires and damage to inner components, make sure the crew does not twist and turn connector. other way. Mic booms, for most headset systems, do not rotate in a complete circle. Forced booms are not repairable and may void any warranty. Position mic about 2 to 3 inches away from the corner of your mouth. If it’s too close, there may be hissing or buzzing. With multiple users, change ear pads and mic muffs often, especially during the cold season to prevent cross contamination.
HEADSETS
on sale
2/$130
Keep ear pads on to protect the speaker and the ear. If your model requires a mic muff, keeping this on will prevent Don’t let the headset cable hang loosely. Attach one clip to your collar and another to the back of your shirt. A cut or tear in a headset cable may or may not be repairable. For some headset systems, this cable cannot be repaired. Store headsets in a designated area, away from water and grease. For storage solutions, visit our web site at www.rftechno.com and search keyword storage cabinet.
As a secondary precaution, use hypo- allergenic disposable ear pad covers, such as Earmates.
Earmates
$9.95
100 count box
For replacement parts, visit us online at www.rftechno.com
Pouches
RUBBER POUCHES
on sale
Fabric / Rubber
2/$25
For rubber pouches, use mild soap and warm water to emerse the pouch. Use a sponge to wipe the pouch clean of debris. Rinse. Use a terry cloth towel to dry the pouch immediately. To clean fabric pouches, using a damp cloth, wipe the areas with debris clean. Do not submerge a fabric pouch in water.
Battery Chargers The vent screen on the back of the charger should be cleaned with a soft cloth, so air can flow freely. If the charger has a fan, it should be kept clean. Leave six inches of clearance behind it so air can circulate. Keep the battery charger on a stable surface, away from vibration and high traffic areas. Don’t unplug the charger while a battery is in a port. Never use wet hands to plug in or unplug the battery charger. Always plug the battery charger into an outlet that has power after closing time, or else the timing charge circuit will reset. Keep all metal objects and coins away from the charging ports. This could short out the charger if it touches both contacts at the same time. Keep the charger in a clean dry place, away from heat, grease, flames, and water. Don’t try to fix a battery charger yourself, especially if you are going to remove the cover or tamper with the wiring.
6
Unplug the battery charger and clean it monthly. Remove the batteries and spray window cleaner on a cloth and wipe down the case. Clean the port contacts with a pencil eraser or swab moistened with alcohol. Let the case and contacts dry completely. Don’t spray cleaner onto case and don’t use any kind of solvent for cleaning. qsr solutions 101
|
R . F. Te c h n o l o g i e s , I n c .
|
w w w. r f t e c h n o . c o m
Batteries Always turn the belt pack “Off” before removing or inserting a new battery. Charging a NiCd battery before it’s out of juice will reduce the life span and ability to hold a charge. Always use batteries until they are completely worn down - you will hear a beep, or a light Don’t remove a battery from the charger until it’s fully charged and the green “Ready” light is on. Fully recharged batteries can be left in the charger until needed or removed and stored.
Recharge a battery that hasn’t been used in several weeks.
To keep your batteries clean, contacts and terminals should be cleaned often with a soft-bristled brush, pencil eraser, or alcohol moistened swab.
BATTERIES
on sale
visit www.rftechno.com to view sale price
Be sure contacts are completely dry before reinstalling in the battery charger or belt pack. Batteries shouldn’t be stored loose in a drawer where they can be shorted out by keys, paper clips, or anything metallic. Don’t store batteries in damp, dirty or extreme hot/cold places. Storing new, or used batteries, for an extended period of time can be hard on batteries. Handle batteries with care. Batteries that are dropped can become defective or it may cause the case to break which voids any warranty. Handle batteries with clean hands or a clean, dry cloth. Always check for signs of corrosion. Don’t throw batteries away when they can no longer hold a charge.
System 20 To clean exterior of timer, use a damp cloth. Do not spray with chemicals or wash with heavy water. Never open the timer without a technician. Always power down the unit. To load printer paper, remove tape from roll and unroll 2 inches of paper. Make sure the edge of the paper is straight. Hold the roll in your left hand against blue plastic and slide it down until it enters the paper-feed slot. Move paper left and right and push it as far as possible into the slot. Hold the paper in place and press “PAPER FEED” key. The paper should pull into the printer. If the paper does not feed and malfunctions, wait 30 seconds and press the “ESC” key repeatedly until the date and time appear on data display, then press “Paper Feed” key. NEVER pull paper out from rear of point head. Use thermal paper only. If the data on the displays does not change, and decimals appear on the display(s), press the reset switch located on the left side of base unit. If cars are driving into the drive-thru lans, but no data is appearing on the System 20A displays, press the re-set switch. Check operation of the vehicle detector.
Timer Configurations 1 = Printer Setup 2 = System Setup 3 = Display Setup 4 = Alert Tones Setup 5 = Speaker Linking 6 = Keypad Lockout Code Setup 7 = Automatic Report Setup 8 = Printout of the System Settings 9 = Display Contrast Setup 10 = User Diagnostics
When battery power is low, a LOW BATTERY message will appear on the data display. If this happens, order a new battery by calling 1-800-598-2370. If the battery is not replaced, data may be lost. Do not unplug the unit. Be sure to handle the battery with a clock or clean hands, DO NOT GET GREASE OR BODY OIL on the batttery or it’s contacts. Vehicle detectors need to be reset when a car has left a location but the detector is still on. The first car in the lane should be deleted when cars in the lane are out of sequence. This can happen if the detector has a problem, if cars with trailers have gone through the lane, or if other unusual events occur. Setting Date and Time: Press the + or - eys to move through the System Setup options until SET DATE & TIME appears. Press ENTER. The Date/Time display will appear. Press + or - unti lthe correct month is displayed. Press ENTER or arrows to move to t he Date field. Press the number keys to enter the correct day of the month and the correct year. Press ENTER. Press the number keys to enter the ocrrect time. Press ENTER. Press the + and - keys to select automatic adjust for daylight saving time (YES) or no automatic adjustment (NO). Press ENTER. The system will accept the changes an return to the System Setup display. Press ENTER again. The system will return tot he Set Up System Menus display.
8
qsr solutions 101
|
R . F. Te c h n o l o g i e s , I n c .
|
w w w. r f t e c h n o . c o m
System 30 Daypart Times And Display Entries 1. The System 30 has up to 12 possible daypart periods numbered 1 through 12. You may use as many of the dayparts as you want. You do not have to set them all. Enter a 0 for any Daypart that is to be turned off. 2. Daypart time entered will apply to EVERY day of the week. 3. Daypart #1 cannot start before the earliest open time entered in the Store Hour display. 4. Gaps in Daypart time are not permitted. 5. The last programmed Daypart will end at the closing time entered in the Store Hours schedule.
Set Up Dayparts(pl) 01=07:30A 02=09:00A 03=11:30A 04=01:30P Press # Keys & Enter
Use the number kyes to enter the Start times for each Daypart. The time can be 12:00 AM through 11:59 PM. NOTE: A Daypart can overlap midnight. Enter the correct time. The system will track the date correctly.
Enter 00:00 and press ENTER for any Daypart that will be set to Off. The display will show Off when ENTER is pressed. each of these Dayparts (5-8) If the system loses its memory, the LOW BATTERY display will appear. The Real-Time Clock Module on the main circuit board should be replaced..
Fast Track Keep the exterior of the timer unit free of grease and debris by using a damp cloth with hot water and mild soap. Clean face and sides. For the 2000 series, use a mild glass cleaner to clean the built in screen area. For the buttons, use a mixture of alcohol and
For internal cleaning, remove the case cover and use computer related canned air to spray out dust particles. Use a cloth to remove any built up grease on the interior panels. DO NOT ALLOW ANY WATER OR MOISTURE INSIDE ANY PART OF THE MAIN CONSOLE OR REMOTE DISPLAYS.
Adjust for daylight savings time (or manually adjust timer time): Daylight Savings (Time Changes or Changing Time and Date) Main Menu - Set Parameters - Enter (Enter Access Code) Time and Store Hours. At Top of screen us +/- key to change arrow over to other params to change day, date, down 1 for year. +/- Keys change values. Arrow keys - move in 4 directions. Tech codes to access params 000000 unless store personnel has changed/added a personal code. Then tech code will be needed
When clearing a paper jam or changing paper in the thermal printer, never use any devce such as scissors, screwdriver, pointed objects, etc. Never pull paper out backwards, this damages the roller bar and disrupts the gears from their normal advancing motion of the paper. (instructions provided in user guide)
10
q s r s o l u t i o n s 1 0 1 | R . F. Te c h n o l o g i e s , I n c . | w w w. r f t e c h n o . c o m
Never install or service the main console or remote display with AC power applied. Always unplug the power transformer to disengage the power before starting installation or service. Make sure the main console is placed in a useful location. Phase Research suggests that
If the paper advances, but does not print, you have inserted the wrong type of paper. Remove the paper and order/install the correct size and type. When printing reports, if the printer is not printing all reports requested, you will need to re-set your printer options. If the remote display is blank, reset the cable. Wait for the remote to stop counting down and press main menu twice. If the remote is beeping continuously, check your target options and reset if necessary. To reset the remote, unplug the cable from topo of remote and plug back in. Wait for remote to stop countin godown and press main menu twice.
Improve Car Counts And Service Times With Data The Way You Want It. The new Drive-Thru Information System (DTIS) from Fast Track offers you the ability to upgrade your current 2000 & 3000 series timers with a High Resolution LCD Graphic Display. display templates, you have the ability to focus your crew on the operational goals you want to achieve. The DTIS offeras visual feedback, and simple installation.
Your current timer upgrades to the new DTIS (Drive-thru Information Display)! Turn your timer into a visual aid to improve your service times at a glance. Call Your RFT Sales Representative at 1-800-598-2370 For More Information
Surveillance To keep your Big Dog Surveillance System running efficiently, recorded video should be backed up and deleted from the temporary storage file by burning to CD or DVD.
Step 1 : From DVR Search Screen, click AVI Saving Button. Step 2 : AVI screen opens. Select exact date start and end (year, month, date, minutes & seconds) Step 3 : Select camera number. Step 4 : Save directory - DO NOT MODIFY. Step 5 Select format type: MP4+EXE Format (highest quality) Step 6 : Click “Burn this files on CD” Step 7 : Click Start button and wait for the message box to finish creating video (AVI Save END)
Step 8 : After step 7, the “CD Burning” window will open. Insert new CD-R or CD-RW in CD tray and click Reload. Step 9 : Click BURN.
Access and Burn CD From Archive Step 1 To access start menu, press the Windows Key on bottom left corner of keyboard. Step 2 Click AVI Saving Step 3 To burn, right click on the video file: • Choose “SEND TO” • Choose “CD” or “DVD DRIVE” Step 4 On lower right corner of the screen, click the CD-ROM icon. Step 5 Click “Write these file to CD” and follow the CD burn wizard.
12
qsr solutions 101
|
R . F. Te c h n o l o g i e s , I n c .
|
w w w. r f t e c h n o . c o m
Adjust frame rates to control recording times. High frame rates will decrease storage capacity, while lower frame rates will extend recording for up to 90 days. • Click “Cameras” from DVR • Stay in “General” mode (1) • For all cameras to record at the same speed, click Select All (3), Apply (4), Save & Close (5) • Adjust camera frame rate (2) Default setting is 6 frames per each camera, apply (4), save and close (5)
Enable motion recording to assist with storage capacity. Motion detection enables the DVR to record when activity is present and sleep when inactive. This feature can also increase the storage capacity up to 40%. • Click “Schedule” (1) • Click Motion (2) • Click empty square (3) to select all, or on the exact day and hour desired. • If you plan to have all the cameras record in the Motion mode, click Select All (4), Apply (5), Save & Close (6) NOTE: • 1 frame per second is the minimum frame rate recordable • 6 frames per second is recommended. (No activity is lost at this setting)
Surveillance (cont.) Increase security measures by changing your password every 3 months and/or as employees with DVR access are terminated. 1. Add New User Enter the user name Enter the password Enter the same password again to confirm
3. Authority: Mark allowed DVR areas for each user 4. Notify Login: Set duration of login time for remotely connected users
2. Security Level: Set the Privileges level of each user
5. Click Add or Modify
6. Modify Existing User Select user from the user list, change desired options, and click “Modify” to apply changes. 7. Delete Existing User Select user from the user list, then click “Delete”. All changes will be applied only if “Save & Close” or “Apply” buttons are clicked.
Update the administrator password every 3 months also. It is a good practice to update both passwords at the same time.
Step 1 Press the Windows key to access start menu (bottom left corner of keyboard)
Step 2 Click “My Computer”
Step 5 Step 6 Double click “DVR System” Double click “Start” or “Divis DVR”
14
qsr solutions 101
|
R . F. Te c h n o l o g i e s , I n c .
|
Step 3 Locate Local Disk (C:). Double click.
Step 7 New window will open. Enter current User Name and Password.
w w w. r f t e c h n o . c o m
Step 4 Double click “Program Files”
Step 8 Enter new administrator User Name and Password. Confirm the password. Note: Don’t change any other settings.
Adjust system times settings to account for daylight savings times that occurr outside of normal adjustment times/dates. Step 1 Shut Down Surveillance Software Shut down DVR software by clicking the exit button in the lower right hand corner of DVR screen.
Step 2 Time Change TIME DISPLAY Double click the time displayed in the lower right hand side of screen. Step 3 Changing Time Change time with “Date and Time Properties” box. Click “OK” on the “Date and Time Properties” box. It will close and you will be back to the Windows desktop.
Step 6 Start Your DVR Software Double click the DVR Main icon on the top left corner of the desktop.
If you are experiencing problems with your DVR software, try re-installing the driver before re-installing the DVR software. Both discs are provided with your DVR shipment. 1. ***PLEASE DO THIS FIRST BEFORE INSTALLING OR UPDATING YOUR DVR SOFTWARE*** 2. First you will need to make sure that the short cut to allow your current DVR program to start when the system starts is removed. Go to the Start button, “All Programs”, and then “Startup”. Delete the short cut for DVRMain. 3. Insert the CD-ROM with the new DVR drivers and software. Windows will prompt what to do with the CD-ROM. Choose “View in Windows Explorer”. Go to the “Driver” ewdriver icon. See Figure 1. 4. Follow the installation prompts and install the drivers. You will be asked several times if you should continue the install. Click “Continue Anyway” on all of these questions and then press “Reboot” after installation is complete. 5. Your driver installation is complete. Please follow the next set of instructions on installing or updating the DVR software.
Surveillance (cont.) After re-installing the DVR driver, it may be necessary to re-install the Big Dog Surveillance DVR software. Use the supplied software disc that accompanied your BD system. 1. These instructions are given with the express intent of allowing the user to access the DVR from outside the network. R.F. Technologies, Inc. is not responsible for network access, maintenance, or trouble shooting of the customer’s network or network equipment. Any issues with your network or network access should be addressed with the ISP or business that installed the network equipment. 2. First, you will need to know your DVR’s LAN IP address. Access the DVR’s keyboard and press the Windows key (Figure 1). This key is located on both the lower left and lower right of the keyboard in-between the Ctrl and Alt keys.
Figure 1 3. The Windows Start Menu will be displayed. Press “Run” on the right hand column and a the Run dialog box will display. In this box type “cmd” and press Enter or left mouse click “Ok”. 4. A black “command prompt” box will open. Type in “ipconfig” and hit Enter. Your LAN IP address (Figure 2) will display. Write this down.
Figure 2 5. Put the LAN IP address in the “Port Forwarding” section of your router. If you do not know how to access this, you will need to contact your ISP or business that installed the network equipment. 6. These ports need to be forwarded to the LAN IP address of your DVR to allow outside access to view your unit. Both TCP and UDP ports 80, 3000, 3001, 3002, 3003, 3004, 3005, 3007, 4000, and 8800. 7. You should now be able to access your unit from outside your place of business. If not, please do the following check. 8. A simple test to make sure your DVR is allowing its cameras to be viewed via the network, is to try accessing it from another computer on the same local network as the DVR (using the same router). From the different computer, open Internet Explorer and in the address line type http://192.168.1.xxx where xxx is the number you found in step 4 above. 9. If you are able to view the cameras in Internet Explorer as described in Step 8, the trouble you are experiencing is not with the DVR but with your router or other issues on your network. In this case you will have to contact your ISP or business that installed the network equipment for further trouble shooting help and assistance.
16
qsr solutions 101
|
R . F. Te c h n o l o g i e s , I n c .
|
w w w. r f t e c h n o . c o m
Frequently Asked Questions - Surveillance Q. Can I make a CD of my recorded video and watch it away from my DVR? A. Yes. Please read CD Burn Procedure.(page 4) Q. What type of disk should I use to record my videos? A. We recommend the CD-R disc because of wide availability, low cost, and compatibility with other DVD players and computer systems. Your system can also use CD-RW disc media, but there are extra steps that have to be Q. Can I change my administrator password? A. Yes . Keep in mind that if you change the password and forget it, you will not be able to access your recorded video. Also, technical support cannot retrieve your user name or password, therefore you will have to follow instructions on re-installing your DVR software.(page 7) Q. Can I change the time on the DVR? A. Yes. It is as easy as changing the time on your home computer. Please read System Time Adjustment.(page 8) Q. What are the “Factory Default” settings for my DVR? A. Each camera is set to 6 fps, 352 x 240 resolution, and record on motion only. Q. Can I increase the length of time my DVR records? A. Yes. Before sending your unit back to have additional recording hard drive space added, you can work with three additional settings on your DVR. 1. You can decrease your fps. Keep in mind that the industry standard for security VCR’s used in most banks is only 1 fps. To adjust your fps see page 6. 2. You can also change your camera resolution. You have two resolutions available. 352 x 240 is the standard resolution dard for digital TV. For longer recording time choose the lower resolution setting. 3. Or you can set your unit to record on motion only. This captures video only when motion is detected by the camera. A. You will need to access the DVR’s keyboard and press the Windows key. This key is located on both the lower left and lower right of the keyboard between the Ctrl and Alt keys. Once you press this button the Windows Start Menu will be displayed. Press “Run” on the right hand column and the Run dialog box will be displayed. In this box type “cmd” and press Enter or left mouse click “Ok”. A black box labeled command address. Q. How do I view my DVR remotely if I do not have a static IP address? A. There are several ways you can do this. services are available for free. 2. Several companies that offer this service are: NO-IP , DynDNS , and IPUpdater . We do not recommend any one of these providers over another and if you choose to use these services, software installation and setup are the user’s and DNS forwarding company’s responsibility. 3. You can opt to upgrade your ISP service to static IP addressing so your IP address does not change.
your ISP. Instructions by R.F. Technologies, Inc. are given with the express intent of allowing the user to access the DVR from outside the network, but does not imply R.F. Technologies, Inc. is responsible for network access, maintenance, or trouble shooting of tion should be addressed with the ISP or business that installed the network equipment.
s qsrSolution101
Headquarters 330 Lexington Drive Buffalo Grove, IL 60089
Parts &Production Facility 542 South Prairie Street Bethalto, IL 62010 www.rftechno.com
