Transcript
QUICK OPERATION GUIDE
MID-780KID
8GB INTERNAL MEMORY
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Index ACTIVATING YOUR MID ................................................................................................................ 4 GETTING TO KNOW YOUR KIDS-APP............................................................................................. 5 SETTING UP THE KIDS-APP FOR FIRST TIME USE ........................................................................... 6 HOME PAGE .................................................................................................................................7 “MARKET” BASED PROGRAMS .....................................................................................................7 “WEB” BASED APPLICATIONS .......................................................................................................9 OTHER APPLICATIONS ................................................................................................................ 11 PRIMARY PARENTAL CONTROL MENUS ...................................................................................... 12 APPEARANCE AND BUTTONS: ....................................................................................................16 ACCESSORIES ............................................................................................................................. 16 TURNING ON AND OFF .............................................................................................................. 17 BATTERY CHARGING................................................................................................................... 17 RUN TIME .................................................................................................................................. 17 5 POINT TOUCH-SCREEN ............................................................................................................ 17 SLEEP MODE .............................................................................................................................. 18 LOCK/UNLOCK ........................................................................................................................... 18 CHANGING WALLPAPER ............................................................................................................. 18 HOME SCREEN ICONS ................................................................................................................ 18 DESKTOP MENU BARS ................................................................................................................ 19 APPS AND WIDGETS................................................................................................................... 20 FURTHER APP INFORMATION .....................................................................................................21 SETTINGS ...................................................................................................................................23 CONNECTING TO A PC/MAC VIA USB ......................................................................................... 24 EBOOK DRM (ALDIKO) ................................................................................................................ 25 WHY CREATE A GOOGLE ACCOUNT ............................................................................................ 27 SPECIFICATIONS ......................................................................................................................... 27 FULL SETTINGS FOLDER VIEW .................................................................................................... 27 FAQ ............................................................................................................................................ 31
AVOID DISAPPOINTMENT! Write your password details down and the underside of the QUICK START GUIDE form. Make sure you store it in a safe place as your details can not be retrieved if lost.
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IMPORTANT SAFETY INSTRUCTIONS AND PRECAUTIONS - Read all instructions carefully before use. - Retain this manual for future reference. - Use this product only in the manner described. - Only use a water-dampened soft-cloth to clean the surface of this product. - The following will damage this product: water or moisture ingress, exposure to prolonged extreme heat or cold, excessive humidity, dust or sandy. - For first time use, it is recommended that you fully charge the device overnight. Subsequent charges can be as needed. During charging or extended use, the product may become warm. - There are no user serviceable parts for this product. - Unauthorised attempts to dismantle or repair this product will void product warranty and may result in a dangerous electric shock. - Remove the data cable by pulling it from the plug and not the cord.
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ACTIVATING YOUR MID When you first turn on your MID, you will need to activate your device. The first step is to turn WiFi on (as below).
Once WiFi is turned on from the settings menu, press the home button icon at the bottom of the screen to return back to the activation screen.
“WiFi is Open” will now be displayed. Now press “Activate” to complete the process. Note: This may take a few minutes. If your screen saver turns the screen off, just press the power button and unlock the device to return to the activation screen.
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GETTING TO KNOW YOUR KIDS-APP When starting your Kids-App for the first time (only) you will be greeted with a welcome home page. These pages explain the key functions.
Keeping swiping the screen to the left until you reach the sign in page.
Note 1: A Wi-Fi connection is required to complete the set up correctly. You will also need to create a free account. Note 2: Once you reach the sign in page, or push the back page or home button, this welcome page will not be displayed again. Note 3: The Android service can ONLY be accessed through the parental controls section of the Kids-App.
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SETTING UP THE KIDS-APP FOR FIRST TIME USE
Firstly, you will need to create a new user account. Enter your current email address and password. Note: Each MID-780KID needs a separate user account email address.
If you forget your user account email address or password it is possible to recover them. If you have forgotten your password, simply enter your email address into the login page and select the forgotten password link.
If you have forgotten your email address, you may retrieve it by visiting any “Market” screen where your email address will be displayed at the bottom of the screen.
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HOME PAGE
The Home Page gives you access to 6 programs and 5 applications. A. B. C. D.
PROGRAMS: PROGRAMS: PROGRAMS: PROGRAMS:
Games: Access the Games store to download games to your tablet. E-challenge: Access quick quizzes across multiple subjects. Education: Access the Education store to download programs to your tablet. TV Mofing: Access various Educational Videos from the YouTube website. Note: A current Google/YouTube account is required. E. PROGRAMS: Books: Access the Books store to download books to your tablet. F. PROGRAMS: Navigate (websites): Allow your child access to specific websites by adding them to your online content via the Parental Control screen. G. APPLICATIONS: Parental Control: Access and setup control parameters for your tablet. H. APPLICATIONS: Present: Parents can reward their children and send gifts to them via this feature, using their online account. I. APPLICATIONS: Wallpaper: Choose and select between a selection of wallpaper styles. J. APPLICATIONS: Video: Watch videos saved to the kids video folder (only) K. APPLICATIONS: Photo: View photos saved to the kids photo folder (only) L. APPLICATIONS: Music: Listen to music saved to the kids folder (only) M. APPLICATIONS: User account: View your user details, member privileges and credit points.
“MARKET” BASED PROGRAMS You can easily add different Games, Education and Books titles to your tablet by connecting to the Mofing online database. Simply press the market icon from inside any of these three Programs and connect to the Mofing database via Wi-Fi. 7
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Once you have selected a title to download, (if you haven’t already) you will need to login into your user account.
This is the Games main page.
This is the Education main page.
This is the Books main page.
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Select any program to automatically install it to your tablet. If you want to delete an application once it has been saved to your tablet, simply press the rubbish bin icon. A smaller rubbish bin icon will then appear against those programs which can be uninstalled. Select this icon to delete and then confirm your choice.
“WEB” BASED APPLICATIONS As well as connecting to Market based apps, you can also easily add different Games, Education and Books titles to your tablet by connecting to web based apps. Simply press the WEB APPS icon at the top of the application home page and connect through to the web using Wi-Fi.
When you first press on the “WEB APPS” application the following screen will appear. Select “Become a member.”
You will need to login into your user account if you have not done so already.
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Some categories may have multiple SUB-CATEGORIES such as GAMES and BOOKS below. Note: you will see on the images on the right that there is a FAVOURITES icon at the bottom left of the screen. GAMES:
BOOKS:
To add a title to your favourites list press on the favourites icon . STARS will then appear against each icon title. Press each star to select your favourites. The background of these stars will then turn yellow as confirmation.
To remove favourites, press the favourite’s trash bin icon from the favourites screen. A small trash bin icon will appear next to each icon. Press these icons to automatically remove them from your favourites list. 10
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OTHER APPLICATIONS Parental Control Select the Parental Control icons at the top left side of the home page. Choose your password which controls the parental control settings. Then select “Password control” to activate this feature. If you want to change your password, just enter your old password followed by your new password. After your password has been successfully entered, you can then access the Parental Control home page. You can then select options and modify them accordingly. Note: If you do not want to use this feature, you must ensure the Password control option is not selected.
Take this time now to enter your Parental account password and to store a written copy of this your somewhere safe. This could even be stored in the contact list of your smartphone. If you have lost your password you will have to contact LASER for support and password recovery. Parental Control Menus
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PRIMARY PARENTAL CONTROL MENUS
Application Manager
Select features that you would like to restrict or allow.
Online Navigation
Add or remove websites (URLs) that you would like to restrict or allow.
Time Management
Restrict use of the tablet between certain times.
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Statistics
Monitor usage of each category of the tablet. This information can be displayed per day, week or overall.
Wallpaper Select wallpaper and then save it as your new background wallpaper.
Video To review your video list simply swipe the screen with your finger from right to left to go forward through your list, or from left to right to go backwards through your list.
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Watching Videos Select the video for playback. The video player will begin playing the file automatically.
A. B. C. D. E. F
Press on this button to watch your video in full screen. Use this slide to go forward or backwards while watching a movie. Play/Pause: When a video is playing, press to pause or press again to resume. Volume button: Press to decrease volume. Volume button: Press to increase volume. Press this button to return to the menu screen.
Note: to delete a video please refer to the USB CONNECTION section.
Viewing Photos To review your photo list simply swipe the screen with your finger from right to left to go forward through your list, or from left to right to go backwards through your list. Then select your photo to view.
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To delete a picture, press the screen to maximize the screen, and then press the screen a second time to access the trash bin icon.
Music Press play to begin music playback. The background will automatically change during playback. Note: To delete a video file please refer to the USB CONNECTION section.
USB CONNECTION Connect your tablet to a computer using the supplied USB cable. Then access the Settings menu (or the bottom right hand side tool bar) and press on the “USB Connection” icon then “Turn on USB Storage”.
Your tablet should now appear on your computer’s list of connected devices. Specific folders are created for each type of file, as shown below for example: Copy music Copy videos Copy photos
in the folder “music_kids” in the folder “video_kids” in the folder “photo_kids”
To delete documents, simply select the file and delete it in the same way as a normal storage device file. 15
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APPEARANCE AND BUTTONS:
Number 1 2 3 4 5 6 7 8 9
Description Speaker ON/OFF Power Button Stereo Earphone Socket (3.5mm Jack) Mini USB Interface (Data Transfer, Charging, USB Storage flash drive) Charging Socket (DC 5V 2amp) Volume Button: Increase Volume (+) Volume Button: Decrease Volume (-) Micro SD Card Slot (supports cards up to 32GB) Factory Reset Button
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ACCESSORIES 1 x 7” MID-780KID, 3 x Protective Cases, 1 x Mains Power Adaptor, 1 x USB cable, 1 x User Guide
TURNING ON AND OFF To turn ON, PRESS and HOLD the POWER button until the screen turns ON. To turn OFF, PRESS and HOLD the POWER button until the power screen appears. Then select turn OFF. Note: At any time you can press the POWER BUTTON to enter Snooze mode or to wake from Snooze mode.
BATTERY CHARGING You can charge your MID-780KID using the supplied Mains Power Adaptor or USB cable.
OR You will be alerted when the battery charge falls below 15%. If the battery is completely depleted the MID-780KID will automatically turn off. Note: If the battery has been completely exhausted, it may take a few minutes to switch the MID-780KID on once charging has begun. The MID-780KID can be used during charging however this may increase the time needed to fully charge the battery.
RUN TIME Run time of portable devices such as this MID-780KID can be extended by reducing the screen brightness, turning off Wi-Fi when not in use, turning off Apps that are not required and manually turning the screen off using the power button when not in use.
5 POINT TOUCH-SCREEN The MID-780KID has 5 different touch screen behaviours. 1-TAP Tap once to select or start a function, option or application 2- TAP and HOLD Tap and hold to select or start a function 3-DRAG and DROP Tap then drag an item and drop it to a location 4-DOUBLE TAP Double Tap an item twice to select or start a function 5-SLIDE/SWIPE Tap then slide an item up, down, left or right
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SLEEP MODE During prolonged inactive use where no buttons have been pressed, the screen will turn off automatically to conserve power. Press the POWER button to wake the MID-780KID.
LOCK/UNLOCK When the MID-780KID is in sleep mode, press the POWER button to open the unlock screen. TAP and HOLD the LOCKED padlock icon, drag it to the UNLOCKED padlock icon, then release. Note: some of the following images may be different from the actual product supplied.
CHANGING WALLPAPER TAP and HOLD the current wallpaper from the main screen. The wallpaper option window will appear. Choose between LIVE WALLPAPERS (interact with the wallpaper by touching the screen), SUPER-HD PLAYER (select an image for your wallpaper) and WALLPAPERS (select from a standard list of wallpapers).
HOME SCREEN ICONS
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Function Open the web browser Open app and widget menu Return back to the previous screen Return to the home screen Open a list of recently used applications (Indicates current PC connection via USB cable) (USB debugging icon. Programming interface only) (Time display) (Battery status) Enter “Wallpaper”, “Manage applications”, “System settings” shortcut
DESKTOP MENU BARS The desktop includes two separate menu-bars. 1) APPS MENU BAR - Top RIGHT of screen When pressed the following screen is shown. Note: Scroll across to access WIDGETS 2) SHORTCUT MENU BAR - Bottom middle of screen
When pressed, the following screen is shown. Select between either MANAGE APPS (SETTINGS SECTION) or SYSTEM SETTINGS.
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APPS AND WIDGETS Note: Some of the following images may be different from the actual product supplied.
Icon
Function Browser: internet browser
Calculator Calendar: create and manage daily, weekly and monthly events, set alarm clocks. Note: A GOOGLE account is required. Camera: take and view pictures and video Clock: access alarm clock settings and time display Downloads: manage downloaded content E-mail: setup e-mail accounts File Manager: access all pictures, video, music, sound clips and other files saved on the device and SD card Music: music player Search: open web browser search bar Settings: view main settings menu Sound Recorder: record sound using the microphone Super-HD Player: used to play pictures and video
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FURTHER APP INFORMATION Calendar Tap this icon to open the calendar feature. Enter your GOOGLE account e-mail address and password information. Note: If you do not yet have a Google account, you can create a new account for free from Google.com
Note: Double check your account information and repeat the above steps if you are experiencing connection issues.
Once complete, your settings will be saved and the application will automatically close. Re-open the application then set the current date and time where required. Note: The first email setting will be saved as default and cannot be deleted. Subsequent email settings can be deleted however. To remove all email settings, a factory default must be completed.
Camera Tap this icon to open the camera feature. Choose between camera and video recording. Tap the BLUE CIRCLE shutter icon to take a photo or to start recording a video from video mode.
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To enter the photo playback mode and photo tools, tap the TOGGLE image at the top right corner of the screen. (This button is used to toggle between image capture mode and the playback screen.) To connect through to your GOOGLE account, press , or to continue through to the main image preview screen. Alternatively tap the image on the screen. From the main image preview screen, SWIPE the screen left or right to review images or use the thumbnail images at the bottom of the screen to see previous. Note: Tap the screen if the image tools icon disappears.
To delete an image, press the rubbish bin icon at the top of the screen. To access the menu screen tap the menu shortcut button. Choose between the options: slideshow, edit, rotate left, rotate right, crop, set picture as, details.
File manager File manager provides an overview of all files on your MID-780KID or an external storage device. Use the tabs at the top of the screen to view files on your MID-780KID, built-in memory, SD card or USB. Note: The last two tabs (developer tabs) may not be visible depending on your user settings.
App and Widget icons
Users can add or remove Apps and Widgets program icons (shortcuts) from the desktop as well as move them to different desktop screens. The icons can be dragged within the desktop, or between the desktop and the shortcut bar. To add an icon tap and hold the App or Widget, then drag and drop it to the desired position on the desktop. To delete an icon, press and hold the icon until the trash bin icon appears at the top of the screen. Then drag the icon on top of the bin icon and release. 22
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SETTINGS Wi-Fi Note: a Wi-Fi connection is required if connecting to the internet for email, Play Store or web browsing)
When Wi-Fi is turned on it will automatically scan for all available Wi-Fi networks.
Tap the desired NETWORK name. If this NETWORK connects successfully, “Connected” (1) will appear. If the NETWORK is encrypted, enter the password then tap “Connect”. Your MID-780KID will indicate when the NETWORK connection is ready for use when the Wi-Fi icon appears on the lower right notification bar (2).
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For training videos visit: http://www.laserco.net/products/e-readers/MID-780KID 23
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CONNECTING TO A PC/MAC VIA USB Connect the USB cable to your MID-780KID and computer, making sure you are using the correct MICRO USB cable supplied. The “USB connected” icon (1) will then appear. TAP the icon to show the connection window and then TAP “USB connected” (2) to enter the final connection screen. TAP “Turn on USB storage” (3) to access the device.
2 1
3 Note: In USB mode, you can copy, cut or delete files directly from the device. 24
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EBOOK DRM (ALDIKO) Note: Aldiko supports purchased and borrowed eBooks.
Download Adobe Digital Editions (ADE) to your PC and set up your FREE account. Upon purchasing or borrowing an eBook using ADE, it will then need to be transferred to your MID-780KID. From Adobe Digital Editions, right click the eBook you wish to transfer and select “Show File in Explorer”. View this YouTube video on purchasing eBooks. https://www.youtube.com/watch?v=AieWzAbpmjs
Then right click on the file and select “Copy”.
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Connect your MID-780KID to the same PC you have loaded ADE and open Windows Explorer. If connected correctly your MID-780KID will be visible. Select the MID-780KID by double-clicking it. Then contents will appear on the right side of the Windows Explorer screen. Right click this section and select paste. The file has now been transferred. Disconnected the MID-780KID, open the ALDIKO App on your MID-780KID and select the top right “Settings” option.
Select ADOBE DRM then enter your username and password and select “Sign in”.
Finally, locate the “File” which was just transferred, then click “Import”. 26
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WHY CREATE A GOOGLE ACCOUNT Creating a Google account allows you to talk, chat, share, schedule, store, organise, collaborate, discover and create online. A Google account also provides user level access to Gmail, Google+ and YouTube which are all backed up online and accessible online via the cloud.
GOOGLE PLAY APP Open the GOOGLE PLAY STORE App and set up your account. If you have an existing account (including non Gmail accounts) select EXISTING, otherwise choose NEW to create a new account and follow the set-up steps. View our product training videos at: http://www.laserco.net/products/e-readers/MID-780KID
SPECIFICATIONS Operation System: Size CPU processor speed: Memory: RAM: TF card: Display screen: Resolution: Battery and capacity: Camera Resolution: Screen auto orientation: Voice Recording Supported file types:
Android 4.2 181 x 122 x 10.8mm 1.2GHZ Dual core 8GB DDR3 512 MB 128M-32G 7”(Capacitive multi-touch) TFT capacitive touch 800*480 Rechargeable Built-in type polymer battery, 2800Mah Front 0.3 Mega Pixels mid-mount G-sensor 3D Built-in microphone avi, mov, mp4, asf, wmv, rm, rmvb, 3GP, m4a, mpg, flv
FULL SETTINGS FOLDER VIEW Wireless and Networks WiFi Data Usage Mobile data Set mobile data limit Airplane mode Ethernet VPN Tethering and portable hotspot 27
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Wi-fi direct Wi-fi direct (peer to peer) Mobile networks 3g support information Device Sound Volumes Ringtones and notifications Default notification System Touch sounds Screen lock sound Display Brightness Wallpaper Auto-rotation of screen Sleep Font size Screen adaption Storage Media scan Enable media scanning on SD Enable media scanning on USB Internal storage (1) Total space Apps Available Internal storage (2) Total space Apps Available EXTSD Total space Available Un-mounted shared storage Usbhost1 Total space Available Battery (graphs) Charging Screen usage Android system usage WiFi usage Tablet idle usage Apps 28
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Downloaded On SD card Running All Personal Accounts and sync Location services Google’s location service Locations and Google search Security Screen security Screen lock Owner info Encryption Encrypt tablet Passwords Make passwords visible Device administration Device administrators Unknown sources Credential storage Trusted credentials Install from SD card Clear credentials Language and input Language Spelling correction Personal dictionary Keyboard and input methods Default Android keyboard Google speech to text Speech Voice search Mouse / track pad Pointer speed Backup and reset Backup and restore Backup my data Backup account Automatic restore Personal data Factory data reset System upgrade Recovery mode 29
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System Date and time Automatic date and time Automatic time zone Set date Set time Select time zone Use 24-hour format Select date format Accessibility Services Talkback System Large text Auto-rotate screen Speak passwords Touch and hold delay Install web scripts Developer options USB debugging Development device id Stay awake Allow mock locations HDCP checking Desktop backup password User interface Strict mode enabled Pointer location Show touches Show screen updates Show CPU usage Force GPU rendering Window animation scale Apps Don’t keep activities Background process limit Show all ANRs About tablet Status Legal information Model number Android version Baseband version Kernel version Build number 30
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FAQ I can’t turn my MID-780KID ON? After the startup screen, the device just shuts off. I can’t hear anything through my headset or the sound quality is very bad.
I can’t copy files or play music.
My MID-780KID displays a network or service error message.
My touch screen is slow and not working correctly. My MID-780KID is frozen or a severe error has occurred. My MID-780KID becomes hot when is use or while charging.
An error occurs when I start the camera.
An error occurs when I open my music files. My MID-780KID takes about 45 seconds to turn on/boot up. Is this normal? The available memory on my MID780KID is far less than 8GB. Why is that so? I have trouble setting up WiFi. Can you please help?
1.Ensure your MID-780KID is charged 2. Connect to the power adaptor and then check again in 10 minutes 4. Reset the device using the reset button Ensure your MID-780KID is charged 1.Please check the volume is correct 2. Check the music file on another device to make sure it is not damaged. 3. Try using another pair of headphones 1.Please check the connection to you computer 2.Ensure there is enough spare memory 3.Check the USB cable is not damaged using another device 4.Check the USB connection is correct 5. Ensure the USB function has been turned on correctly (Page 12) 1. Check the strength of the Wi-Fi signal 2. Check that the Wi-Fi service is available and operating correctly 1. Make sure the protective film has been removed from the screen 2. Ensure that your fingers are dry and clean 3. Restart your MID-780KID 4. Ensure the touch screen is not scratched or damaged 1. Try closing Apps or resetting 2. Restore or reset the MID-780KID to factory default settings. 1. Some applications can consume more power than others causing the MID-780KID to become warm while in use or if used for extended amounts of time. This is normal and won’t affect the life or performance of your MID-780KID. 1. The camera application requires sufficient storage space and battery voltage. If an error occurs here please try: a. Charging the battery, or b. Removing some files to make more storage space 1. Remove some files to make more storage space 2. Make sure the music files aren’t protected by digital rights management (DRM). If the files have DRM protection, make sure that you have the license or key. 3. Make sure that file type is compatible. Yes. This is common with all tablet devices. Like with most computers, they need time to “boot up”. Note: Once more apps and programs are loaded, boot up times may increase. Some of this space is required to pre-load Apps and other Software. Space is required for the OS (Operating System). Apps can be changed and removed if required to suit your memory space requirements. Please visit our YouTube video link below for further instructions, or search for “MID780KID -Setting Up WiFi” using the YouTube search window. 31
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I am not able to activate the tablet. What can I do?
MID-780KID
http://www.youtube.com/watch?v=eab5EuiRK90&feature=youtu.be] Reset to factory default WARNING! By doing this, all your data will be erased. - Turn off the unit. Press and hold the “+” (Plus volume) button and the power button together for ten seconds, then release. (You may need to attempt this a few times). - A "No Command" screen will then be shown. Press the “+”(Plus volume) button to display the menu screen and use the “-“ (Minus volume) button to select "Wipe data/factory reset", then press the power button to confirm. - Then press the “-“button to select "Yes - delete all user data" and press the power button to confirm. The factory reset should now be complete. Now it is ready to activate. - Select "Open Wifi", turn on the Wifi and connect to your wifi. - Once connected, press the back button to go back - Now select "Activate" - For detailed instructions, please see the user manual on Page 4. No, your parental lock password is something you need to remember and keep in a safe place. You will NOT be able to recover it.
I have forgotten my parental lock password. Can this be recovered?
It is possible the parental lock can be turned on with no password. Please try pressing enter only when wanting the password. Alternatively you can do a Factory Reset and this will reset the tablet. Please see our other FAQ’s for further instructions.
I have two MID-780KID. Can I use the same email address to log into the kid User Interface for both units? My MID-780KID does not charge properly. It is connected to a power adaptor for hours, but it still has no power. My tablet seems to be frozen. How can I un-freeze it?
No, each MID-780KID needs a separate email address to register, and each MID-780KID will be tied to that email address only.
The plug is not connecting to the unit properly. Please find another USB power adaptor and try again.
- Press and hold the RESET BUTTON, then restart your MID.
For further product information and instructions please visit our product web page at www.laserco.net or email
[email protected]
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Please note: As continual improvements are made to this product, slight operational differences may occur. For the most up-to-date user manual, please visit our website.
Warranty against Defects Laser Corporation Pty Ltd (“Laser”) warrants your new product to be free from defects in materials and workmanship for 12 months, from the date of purchase, provided that the product is used in accordance with accompanying recommendations or instructions where provided. The benefit of this warranty is in addition to your rights under the Australian Consumer Law and to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. Through a network of retailers and resellers, Laser will provide you with your choice of a refund, repair or exchange (where possible) for this product if it becomes defective within the warranty period. This warranty will no longer apply where the defect is a result of alteration, accident, misuse, abuse, normal wear and tear, neglect or improper storage. Please retain your receipt as proof of purchase. How to make a product warranty claim: Step 1: Find your receipt which proves the date of purchase. Where the date of purchase cannot be verified, your place of purchase or Laser will make an assessment based on the date of manufacture, the condition of the Laser product and the type of defect. Step 2a): Contact your place of purchase. They will assess the nature of the fault and refund or replace the product as per their store refund or warranty policy. Step 2b): If your place of purchase cannot be contacted, then you can contact Laser Customer Service with details of your defective Laser Product Phone (02) 9870 3355; or Email:
[email protected] or online www.laserco.net/support/warranty (click on “Consumers (End Users)”). Our business address is at 1/6-8 Byfield Street, North Ryde, NSW 2113 Step 3: Laser will issue you with a Return Authorisation (RA) number within 48 hours. When requested, send us the defective product and a copy of your receipt. Laser will cover the cost of the return delivery. Step 4: Wait for us to contact you. Once we have received your defective Laser product for inspection, we will inform you of our assessment of your claim within 7 days. When we contact you, we will firstly let you know whether you have a valid claim under this Warranty, and if so, we will inform you whether your defective Laser product will be replaced or repaired, together with the number of days you can expect to wait to receive your replaced or repaired Laser product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 33
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