Transcript
Welcome to a world of wonderful Broadband quick start guide
The import ant bits...
Access your
account inform
ation at: www.t
entel.co.uk
Please keep your WiFi card in a safe place
• Welcome to TenTel Hello World • Let’s get started What’s in the box? Getting connected Connecting wireless devices WiFi card login • Introducing a world of wonderful Flexible broadband, phone & TV • Help & Support Lights on my router explained Common FAQ’s
Welcome to TenTel
Here at TenTel we're committed to making our customers' lives as easy as possible, that's why we'll have you up and running in next to no time! Getting connected is simple, once your service has gone live, all you need to do to get online is connect the router that's inside this box - it's that easy! Don't worry, we've kept our guide really straightforward. The set-up process is quick and simple, there's no tech-talk or jargon, and that goes for our standard broadband and for fibre!
Welcome to TenTel
No nasty surprises Here at TenTel we believe in honesty and transparency, that's why we offer simple, flexible products tailored towards your needs. Our flexible packages have no hidden charges, no cancellation fees and no tie-ins! We'll also promise you world class customer service and great value for money too, and if you ever decide you want to leave us, simply give us 30 days’ notice*. It really is that easy!
Let’s get started
? Before you start, make sure that all the items shown here are included in the box:
DSL cable (grey)
Ethernet cable (yellow)
Power supply
DSL filter Your TenTel Router If you’re missing any of these items please give us a call on 03330 112 321
Let’s get started
(Standard Broadband) Follow these simple steps to connect your router: Connect one end of the grey cable (DSL cable) to the grey port on your router and the other end to the smaller hole on the little white matchbox like DSL microfilter. Use the white cable with the yellow plugs to connect your PC or any other non-WiFi enabled devices to any one of the yellow (Ethernet) ports on the rear of your router. If you have more than one wired device you will need to purchase additional cables. Connect your telephone (optional) to the phone port on the DSL microfilter and plug into the telephone socket on the wall. Note: Your wall socket may already have a built in filter for fibre. Plug the black power adaptor lead into the black power socket on the back of your router and plug the adaptor into a mains socket and press the power button on the rear of the router. Check that the Power light on the top of the router is lit and wait a few minutes for the Internet light to come on solid green.
Let’s get started
(Fibre Broadband) Follow these simple steps to connect your router: If your phone line has only one socket for a plug then connect one end of the grey cable (DSL cable) to the grey port on your router and the other end to the smaller hole on the little white matchbox like DSL microfilter.
If it has two sockets one above the other then plug the grey cable directly into the top hole without the DSL microfilter.
Let’s get started
(Fibre Broadband) Use the white cable with the yellow plugs to connect your PC or any other non-WiFi enabled devices to any one of the yellow (Ethernet) ports on the rear of your router. If you have more than one wired device you will need to purchase additional cables. Connect your telephone (optional) to the phone port on the DSL microfilter and plug into the telephone socket on the wall. Note: Your wall socket may already have a built-in filter for fibre. Plug the black power adaptor lead into the black power socket on the back of your router and plug the adaptor into a mains socket then press the power button on the rear of the router.
7
Check the Power light on top of the router is lit and wait a few minutes for the internet light to come on solid green.
Your finished set-up should look like this:
Or if you have fibre, it may look like this:
Let’s get started
Now everything is plugged in you’re ready to connect your wireless devices to your router (e.g. your laptop and tablet) so they can access the internet. For this you will need the WiFi card that came in your TenTel box. This card has all the details you need to set up your wireless connection (so keep it safe!)
The import ant bits...
Access your
account inform
ation at: www.t
entel.co.uk
Let’s get started
For Windows: 1) Right click the ‘Wireless Network’ icon in the lower right hand corner of your screen. Or click ‘Start’ then ‘Connect To’. 2) Click ‘View available Wireless Networks’. 3) In the pop-up window click on the network name that matches the one shown on your Wi-Fi card. 4) Enter the Wi-Fi key number shown on your Wi-Fi card and click ‘Connect’. 5) Wait a few moments and you should be ready to go!
For MacOS: 1) Right click the wireless network icon located in the top right of your screen and click ‘Turn airport On’. 2) Highlight the name that matches the network name on your Wi-Fi card and click ‘Apply Now’. 3) Type your Wi-Fi key number as shown on your Wi-Fi card into the Password panel and click ‘OK’. 4) Wait a few moments and you should be ready to go!
Introducing a world of wonderful
Fast, reliable and flexible... We believe choosing a broadband, phone and TV package should be simple and hassle free. We offer simple, flexible products that are tailored towards your needs. By taking advantage of our additional services and bundles you could save even more money! Simply choose the services you’d like to add and we’ll get you connected! To find out how we can personalise your phone, broadband or TV package just contact our friendly UK-based Customer Service Team on 03330 112 321 or visit us at www.tentel.co.uk
Flexible
Affordable
Reliable
Short-term contracts, ideal when you’re renting
Cheaper than the Big Four over six months
Friendly UK-based customer services
Introducing a world of wonderful
Upgrade your package hello broadband Need to upgrade your broadband to give you a larger monthly data allowance? Choose either hello broadband 40 or hello broadband unlimited then give our Customer Service Team a call and we’ll upgrade your package!
hello broadband + tv Welcome to endless entertainment with Roku. Stream top channels like Netflix, Amazon Video, NOW TV, BBC iPlayer and many more! There’s no contract either just a one off cost starting from just £24.99. You can choose any of our exclusive Roku offers with your broadband package.
hello calls Our no contract, low cost phone bundles make calling your friends and family even easier. Why not add a hello calls bundle to your broadband package? Or upgrade your existing hello calls package to include more inclusive minutes!
hello fibre
. Looking for superfast speeds and huge download allownaces? Look no further than our superfast hello fibre bundles! Upgrading to fibre is easy and now you’re already a TenTel customer the interruption to your service will be minimal. To upgrade to any of our packages, simply visit us at www.tentel.co.uk or give us a call on 03330 112 321.
Help & Support
Lights on my router explained TG582n Router
1
Power
2
Ethernet
3
Broadband
4
Internet
5
WiFi
6
WPS
Help & Support
Lights on my router explained TG582n Router Light 1
2
Power
Ethernet
Colour
The router is on and ready to use
Orange
The router is updating. Leave the router until the power light turns green
Red
There’s an error. If it remains red for more than a few minutes simply turn off the router for a few minutes and switch back
Off
Power is off. Double check the power cables and please ensure the router is switched on using the black button on the back
Green Green Flashing Off
3
Broadband
Green Green Flashing Off
4
Internet
Green Green Flashing Red
5
WiFi Switch
Green Green Flashing Off Short Press Long Press
6
WPS Switch
What it means
Green
A device is connected via Ethernet cable Data is transferring There are no devices connected via Ethernet Broadband is detected and active There’s a problem with the signal. Make sure cables and micro filters are connected correctly. No broadband connection Router is connected to the internet Internet activity Connection to the router has failed. Restart the router Wireless is on, no activity Wireless activity WiFi is off Enable WiFi Switch off WiFi
Green
Successfully connected
Orange Flashing
WPS set-up in progress
Red Flashing Off
WPS error - manually set-up security settings Idle
Help & Support
Lights on my router explained TG588v Router 1
Power
2
Ethernet
3
Broadband
4
Internet
5
TV
6
Upgrade
7
WiFi
8
WPS
Help & Support
Lights on my router explained TG588v Router Light 1
2
Power
Ethernet
Colour Green Orange
The router is starting up. Leave the router until the power light turns green
Red
There’s an error. If it remains red for more than a few minutes simply turn off the router for a few minutes and switch back on
Off
Power is off. Double check the power cables and please ensure the router is switched on using the black button on the back
Green Green Flashing Off
3
Broadband
Green Green Flashing Off
4
Internet
TV
6
Data is transferring There are no devices connected via Ethernet Broadband is detected and active There’s a problem with the signal. Make sure cables and micro filters are connected correctly. No broadband connection Router is connected to the internet
Green Flashing
Internet activity No internet connections. Restart the router.
Green
Router is connected to the internet
Green Flashing
Internet activity
Off
Upgrade
A device is connected via Ethernet cable
Green
Red
5
What it means The router is on and ready to use
No internet connections. Restart the router.
Blue
Software upgrade ongoing
Off
No software upgrade ongoing
If upgrade light is on do not turn off your router. Interupting the upgrade procedure may damage your router
Help & Support
Lights on my router explained TG588v Router 7
WiFi Switch
Green Green Flashing Off Short Press Long Press
8
WPS Switch
Wireless is on, no activity Wireless activity WiFi is off Enable WiFi Switch off WiFi
Green
Successfully connected
Orange Flashing
WPS set-up in progress
Red Flashing
WPS error - manually set-up security settings
Off
Idle
Help & Support
Common FAQ’s 1
I’m having problems connecting: • Check your broadband connection is set up correctly following steps on the ‘Get Connected’ section • Check the Power light is green, if not please check your Power supply is plugged in • Check your WiFi is turned on if you are connecting wirelessly • Check you’ve entered your WiFi card details correctly If you are still experiencing problems connecting please call us on 03330 112 321
2
Can I connect more than one computer? Yes, all of our current routers support multiple devices consecutively. These can be connected either wirelessly or directly using an Ethernet cable.
3
What happens in my first 14 days online? As you have a new connection with us your broadband will enter a ‘Line Stabilisation Period’. This simply means for the next 14 days we’ll test your line to ensure you get the best connection possible. During this period your speed may vary but don’t worry this is normal and your router might even restart itself a few times too but you’ll reconnect automatically after a few minutes – you won’t have to do anything.
Help & Support
Common FAQ’s 4
Where should I put my router to get the best signal? • Keep it central - try to place the router in the most central part of your home • Avoid the kitchen - microwaves interfere with your WiFi signal and metal objects such as the fridge absorb signal • Avoid putting your router near thick walls • Try to place the router in a high place such as a shelf or wall mounted for better signal • Don’t put your router somewhere with a lot of people - you will notice your WiFi signal drop in a room with a lot of people
5
Do you provide static IP addresses? Yes for an additional cost of £1.50 per month. If you would like to add this feature to your package please contact us.
6
How is my data usage calculated? Our data usage works on a pro rata basis, if you go live part way through the month then you will have your data allowance until the last day of that month. Your usage allowance is renewed on the 1st of every month.
Help & Support
We’re here to help If you’re having trouble setting up your broadband, don’t worry - we’re just a click away! Visit our FAQ section online at: www.tentel.co.uk/help-and-support If you can’t find what you’re looking for you can get in touch with our friendly UK-based team on the details below: 03330 112 321
[email protected] facebook.com/tenteluk @tentel_uk
2 Wester Shawfair, Shawfair Park, Edinburgh, EH22 1FD
