Qwest Customchoice

Transcript

Quick Reference FOR BUSINESS Quick Reference Guide ACTIVATE Quick Reference Call Forwarding Any questions call: Call Waiting 1-800-603-6000 Business Markets Continuous Redial or call your account representative. Last Call Return Priority Call Selective Call Forwarding Speed Calling 8 Speed Calling 30 Update Center Quick Reference FOR BUSINESS FOR BUSINESS FOR BUSINESS ® Anonymous Call Rejection Quick Reference FOR BUSINESS ® Qwest CustomChoice ® Qwest CustomChoice ® Qwest CustomChoice ® Qwest CustomChoice 1-800-603-6000 1-800-603-6000 1-800-603-6000 1-800-603-6000 Qwest CustomChoice DEACTIVATE ❑❑❑ * 7 7 ❑❑❑ * 8 7 ❑❑❑ * 7 2 ❑❑❑ * 7 3 – ❑❑❑ * 7 0 ❑❑❑ * 6 6 ❑❑❑ * 8 6 ❑❑❑ * 6 9 ❑❑❑ * 8 9 ❑❑❑ * 6 1 ❑❑❑ * 8 1 ❑❑❑ * 6 3 ❑❑❑ * 8 3 – ❑❑❑ * 7 4 – ❑❑❑ * 7 5 1-888-(your area code)-8052 Some services not available in all areas. Price does not include other charges such as CALC, zone increment, EAS or taxes. Customer ID, Call Waiting ID and Call Waiting Deluxe require compatible display equipment. The display unit shows the listed name and number of the phone line your caller is using. Not all numbers and/or names will be displayed, logged or rejected. Calls from rejected numbers will not be displayed on the Customer ID unit. Call Waiting will not operate when a Three Way Conferencing call is in progress. Some business or public telephone systems may not have ❑❑❑ * 8 2 unblocking capabilities. Business Voice Messaging requires use of a touch-tone phone. Selective Call Forwarding and Priority Call may not operate on blocked and certain other calls. The same special ring is used for Custom Ringing, Priority Call and Long Distance Alert. If you have these services, you may not be able to distinguish between calls. Priority Call and Continuous Redial work with most local and some long distance numbers within your area. Measured service and long distance charges may apply for completed Three Way Conferencing, Last Call Return, Continuous Redial and forwarded calls. Remote Access Forwarding and Scheduled Forwarding cannot both be ordered on the same phone line. Offer valid for business customers only. Not all services are available in all areas. Other restrictions and limitations may apply for the listed services. Prices subject to change. USER GUIDE All 24 features are available only where facilities permit. Ask your sales consultant for more information. © 2002 Qwest Communications International Inc. 7/02 S89199 www.qwest.com Voice Solutions Data Solutions Internet Solutions Managed Solutions Anonymous Call Rejection Call Forwarding Call Waiting Continuous Redial Last Call Return Priority Call ACTIVATE DEACTIVATE ❑❑❑ * 7 7 ❑❑❑ * 8 7 ❑❑❑ * 7 2 ❑❑❑ * 7 3 – ❑❑❑ * 7 0 ❑❑❑ * 6 6 ❑❑❑ * 8 6 Anonymous Call Rejection Call Forwarding Call Waiting Continuous Redial Last Call Return Priority Call ACTIVATE DEACTIVATE ❑❑❑ * 7 7 ❑❑❑ * 8 7 ❑❑❑ * 7 2 ❑❑❑ * 7 3 – ❑❑❑ * 7 0 ❑❑❑ * 6 6 ❑❑❑ * 8 6 ❑❑❑ * 8 9 ❑❑❑ * 8 1 ❑❑❑ * 8 3 Anonymous Call Rejection Call Forwarding Call Waiting Continuous Redial Last Call Return Priority Call Selective Call Forwarding ACTIVATE DEACTIVATE ❑❑❑ * 7 7 ❑❑❑ * 8 7 ❑❑❑ * 8 9 ❑❑❑ * 8 1 ❑❑❑ * 8 3 ❑❑❑ * 7 2 ❑❑❑ * 7 3 – ❑❑❑ * 7 0 ❑❑❑ * 6 6 ❑❑❑ * 8 6 ❑❑❑ * 6 9 ❑❑❑ * 6 1 ❑❑❑ * 6 3 service. No special lines or equipment are needed. Always make sure you hear the continuous tone before proceeding to the next step. ❑❑❑ * 6 9 ❑❑❑ * 6 1 ❑❑❑ * 6 3 this is done properly, you will hear three short tones, followed by a continuous dial tone. Speed Calling 8 choose at any time to leave a message if your business has a voice messaging or telephone answering – Potential customers who might not call back can hold until you can talk to them in person. Callers can also quickly press the button down firmly as far as it will go and release it immediately. When Speed Calling 30 When all lines are busy, Call Queuing gives your callers the opportunity to stay on the line until you are free. performs the same function. When an instruction calls for you to press the switchhook, – • Qwest Call Queuing the receiver or “hang up” button, or your phone may have a Recall or Flash button that 1-888-(your area code)-8052 Several of these features are activated with the switchhook button. You may know this as Selective Call Forwarding and inside wiring, as well as standard one- and two-line phone sets and Customer ID units. ❑❑❑ * 8 9 ❑❑❑ * 8 1 ❑❑❑ * 8 3 Getting Started ❑❑❑ * 6 9 ❑❑❑ * 6 1 ❑❑❑ * 6 3 > Speed Calling 8 ❑❑❑ * 7 4 Speed Calling 30 ❑❑❑ * 7 5 costs. CustomChoice for Business customers receive a special discount on this service which covers jacks Selective Call Forwarding Complete Coverage provides a comprehensive maintenance plan with protection against unexpected repair – please refer to the Instruction Guide you should have received in a separate mailing. – • Qwest Complete coverage Speed Calling 8 Note: If you’ve ordered Business Voice Messaging Service or any other optional feature, – discounts on select Qwest Wireless service plans., including Business Shared Minute plans. – products and services that fit the needs of your business! Qwest CustomChoice for Business entitles you to away at 1-800-603-6000! Or visit www.qwest.com. ❑❑❑ * 7 4 ❑❑❑ * 7 5 And remember, if you ever have any questions about CustomChoice, help is a phone call 1-888-(your area code)-8052 Take charge of your Wireless World with Qwest Wireless, and choose from a host of cutting-edge wireless Speed Calling 30 • Qwest Wireless™ Update Center purchased, such as the 3-Line Venture phone. Update Center You’ll also want to refer to the instructions included with any telephone equipment you’ve Speed Calling 8 ❑❑❑ * 7 4 Speed Calling 30 ❑❑❑ * 7 5 change features anytime you like – without an activation charge ever. Update Center add to your package, just give us a call. With CustomChoice, you can always add or 1-888-(your area code)-8052 By the way, if you’re browsing through this guide and you see another feature you’d like to Update Center with the CustomChoice features you’ve chosen. © 2002 Qwest Communications International Inc. 7/02 please take a moment to look over this Instruction Guide and familiarize yourself © 2002 Qwest Communications International Inc. 7/02 Thank you for selecting Qwest CustomChoice® for Business. Before you start, © 2002 Qwest Communications International Inc. 7/02 Welcome © 2002 Qwest Communications International Inc. 7/02 > • Telephone Equipment Anonymous Call Rejection Call Forwarding Call Waiting Continuous Redial Last Call Return plus a Message Waiting Indication light that works with Business Voice Messaging Service. Priority Call great discounts include fully featured models, many with on-screen feature displays, including Customer ID, Selective Call Forwarding Qwest telephone equipment is especially designed to work together with your CustomChoice features. Our ACTIVATE DEACTIVATE ❑❑❑ * 7 7 ❑❑❑ * 8 7 ❑❑❑ * 8 9 ❑❑❑ * 8 1 ❑❑❑ * 8 3 – – ❑❑❑ * 7 2 ❑❑❑ * 7 3 – ❑❑❑ * 7 0 ❑❑❑ * 6 6 ❑❑❑ * 8 6 ❑❑❑ * 6 9 ❑❑❑ * 6 1 ❑❑❑ * 6 3 ❑❑❑ * 7 4 ❑❑❑ * 7 5 1-888-(your area code)-8052 www.qwest.com Great value is only one of the benefits > 1.800.603.6000 C o n t e n t s your Qwest CustomChoice® for Business package offers. It gets even better! As a Qwest CustomChoice subscriber, you’re now eligible to receive exclusive discounts on other popular Qwest products and services. Check it out! Call Waiting ........................................................................2 Call Waiting ID ....................................................................3 Call Waiting Deluxe.............................................................3 Long Distance Alert ............................................................3 Last Call Return..................................................................4 Customer ID ......................................................................4 Custom Ringing..................................................................4 • Business Voice Messaging Service Make sure all your calls are answered, even when you’re out or on the other line. Callers hear your greeting and can leave a detailed message. And, since Message Anonymous Call Rejection..................................................5 Do Not Disturb....................................................................5 Waiting Indication is included in your CustomChoice package, you’ll know when a message arrives. • Qwest.net OfficeWorks Everything you need to get your business on the Web and working for you, with your own Web site, tied to your own Domain Name (www.yourcompany.com), and unlimited Internet access. Continuous Redial ..............................................................6 Three Way Conferencing ....................................................6 Priority Call ........................................................................6 Speed Calling 8 ..................................................................7 Speed Calling 30................................................................7 Hunting ..............................................................................7 Message Waiting Indication Audible/Visual ........................7 • Minutes Free Calling Plan The name says it all! This long distance plan offers you 100 FREE local long distance direct-dialed calls each month, together with a competitive 9¢ per minute for any additional minutes! And, there’s no monthly charge, no sign-up fee and no monthly minimum volume commitments. Qwest also offers several other long distance calling plans to suit your needs, Call Transfer ......................................................................8 Call Forwarding Busy/Don’t Answer/Overflow....................8 Call Forwarding Variable ....................................................9 Selective Call Forwarding ..................................................9 Remote Access Forwarding..............................................10 all with straightforward pricing and competitive rates. Call for details. Scheduled Forwarding ....................................................12 All discounts and offers good for a limited time only. Local long distance is intraLATA intrastate and intraLATA long distance service offered in our incumbent 14-state region. Federal law prohibits Qwest from providing interLATA services in Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, South Dakota, Oregon, Utah, Washington and Wyoming. Specifically, Qwest cannot provide interLATA long distance originating in these states. The long distance service provided pursuant to FCC tariff and any applicable state tariffs, which may be amended from time to time. Terms and conditions are subject to applicable law. State, federal and local taxes and surcharges and monthly USF fees will apply. > 16 Optional Features ............................................................16 > 1 > www.qwest.com > Call Waiting Options 1.800.603.6000 Notes There are three Call Waiting Options available with CustomChoice: ➀ Call Waiting tells you when someone else is trying to call. You can then put the first person on hold and answer a second call. ➁ Call Waiting ID works together with a special Customer ID unit. It sends you a tone when someone is trying to call and shows the second caller’s name, so you can decide if you want to take the call. ➂ Call Waiting Deluxe works with selected Qwest telephone equipment. This feature sends a special tone when someone else is trying to call and gives you several easy options to handle the call, depending on the type of telephone you have. > Call Waiting Don’t miss important calls when you’re on the phone. Switch to the second You can turn off Call Waiting temporarily if you don’t want to be interrupted by the Call Waiting tone. call without losing the first one. It’s easy ➀ When you hear the Call Waiting tone, quickly press and release the switchhook or ➁ FLASH to answer the second call. Press again to switch back. To temporarily turn off ➀ ➁ Press ❑❑❑ * 7 0 and listen for three brief tones, then a normal dial tone. Dial the phone number you wish to call. Call Waiting will be restored automatically when you hang up. To temporarily turn off with a call in progress ➀ ➁ ➂ Press and release the switchhook or FLASH to put your call on hold. Listen for three brief tones and a normal dial tone, then press ❑❑❑ * 7 0. Press the switchhook or FLASH again to continue your call without interruption. Call Waiting will be restored automatically when you hang up. To temporarily turn off while using a modem ➀ Store ❑❑❑ * 7 0 as part of your dial-up number, so that Call Waiting will be turned off automatically when you go online. This will protect your modem connection from being disrupted. Call Waiting will be restored automatically when you log off. > 2 > 15 > www.qwest.com What you can do when Basic Non-Scheduled Forwarding is ON See who it is before answering Call Waiting on your specia Call Waiting ID If you’ve switched to Non-Scheduled forwarding, and you’re ready to use your Schedule display unit. again, you’ll need to switch back. Or, you can change the phone number you want calls It’s easy to go to. From the Main Menu: ➀ ➀ ❑ Press 1 to turn Non-Scheduled Forwarding off. This will turn ALL forwarding off. It will not turn your schedule back on. to do that, choose “Change or Switch When you hear the Call Waiting tone, check your Call Waiting ID display to see who is calling. ➁ If you want to answer, press and release the switchhook or to put the first call on hold and answer the second call. Forwarding” below. ➁ 2 to change or switch Forwarding. Press ❑ To temporarily turn off When you need to make changes in your forwarding schedule, press: ➀ Follow the same instructions for turning off Call Waiting. > Call Waiting Deluxe 1 to change your Non-Scheduled Forwarding phone number. ❑ 2 to switch back to Scheduled Forwarding. ❑ 3 to edit your Schedule. ❑ 4 to change your Security Code. ❑ This is a special option available with selected Qwest telephones. Manage incoming calls easily and efficiently. When you hear the Call Waiting Deluxe tone (slightly When all Forwarding is OFF different than the regular Call Waiting tone), your phone display will show the name The Main Menu is a little different if both Scheduled and Non-Scheduled Forwarding and number of the incoming caller. depending on the type of phone you have, you’ll be have been turned off. Choose from the options below: able to: ➀ ➁ ➂ ➃ ❑ 2 to turn Scheduled Forwarding ON. Press ❑ 3 to Edit your Schedule. Press ❑ 4 Press ❑ to change your Security Code. Press 1 to turn Non-Scheduled Forwarding ON. Warning 1.800.603.6000 Call Waiting ID ➀ ➁ ➂ ➃ ➄ ➅ See who’s calling beore you answer. Send an incoming caller directly to Business Voice Messaging Service. Send a message asking a new caller to please hold. Add a new call in with your existing call. Switch back and forth between calls. End a current call and accept a new call. Please check the confirmation letter you received with this guide to see if Scheduled Forwarding has been ordered for your phone. If you did not intend to order Scheduled Before you start, please review the instructions and video included with your phone. Forwarding, please contact us immediately. Otherwise, unauthorized parties could use don’t forget, in order to activate your services, you need to call the toll-free number your service, resulting in long distance charges being added to your bill. included in the phone instructions. > Long Distance Alert™ This distinctive ring or Call Waiting tone lets you know when the incoming call is long distance. > 14 > 3 > www.qwest.com 1.800.603.6000 Last Call Return The phone stops ringing before you reach it. Now you can find out who called, What you can do when Scheduled Forwarding is ON and if you choose, automatically redial the number. To get to the Main Menu, call the Update Center as shown on the previous page. Enter It’s easy your area code, phone number and security code if asked. ➀ To find out the number of your last caller, press ❑❑❑ * 6 9 . (Blocked numbers will not be announced.) 1 to turn Scheduled Forwarding off. This will turn all forwarding off. Press ❑ 2 to switch to Basic Non-Scheduled Forwarding. Sometimes, you may Press ❑ 1 . To return this call, simply press ❑ want to turn off your schedule and forward calls to another number temporarily. If the call you are trying to return is busy, hang up and your phone will continue to Your schedule will be automatically saved for you and ready to use when you redial the busy line for up to 30 minutes. A distinctive ring will notify you when the activate Scheduled Forwarding again. Just follow the prompts to enter your line is no longer busy. temporary forwarding number. All calls will forward to this number until you turn ➃ If you do not want to keep tryin the number, press ❑❑❑ * 8 9. Scheduled Forwarding back on. > Customer ID ➁ ➂ ➂ 3 to Edit your Schedule. Press ❑ When you need to make changes in your forwarding schedule, press: shows the caller’s name and number. It also keeps a log of your most recent calls. 1 to add entries, then select days and times as you did before. ❑ 2 to change existing entries in your schedule. Listen and press the number for ❑ It’s easy the day of the week you want to change. you’ll hear what the schedule is for that ➀ day and be given the choice to either keep it or change it. Know who is calling before you answer the phone. The Customer ID display unit Customer ID lets you return important calls at your convenience and ignore the calls you don’t want. ➀ ➁ After the first complete ring, a display unit attached to your phone shows the name and number of most incoming calls. ➁ ➂ The name, number, date and time of most calls are automatically stored. If “Private” or “Anonymous” displays on your Customer ID unit, it means that the person calling has chosen to block their name and number. If “Unknown”, 3 to remove entries from your schedule. ❑ 4 to hear the contents of your schedule. ❑ 4 to change your Security Code. ➃ Press ❑ Follow the prompts to enter a new 4-digit code. “Unavailable”, or “Out of Area” is displayed, the person is calling from an area where Customer ID is not available. > Continued on next page... Custom Ringing Know who the call is for without picking up the phone. Up to four people at your Use Custom Ringing to separate calls for each employee or department of your business. It’s especially helpful for those who have a home office. You’ll always know to answer those calls in a professional manner. business can have their own distinctive ring. No additional equipment or wiring needed. Up to four phone numbers are assigned to your business for you to distribute. Each number has its own ring. (They can have their own listing in the Qwest® Dex Directory as well, for an additional charge.) If you have Call Waiting, the tone is different for each Custom Ringing number as well. If you have a home office, you can combine an Additional Line with Custom Ringing. This will tell you whether your personal line or business line is ringing without having to > 4 interrupt your task. > 13 > www.qwest.com Businesses with regular hours can save time and avoid forgetting to forward their calls. Scheduled Forwarding > Make sure your calls are forwarded to the right place at the right time – Reject incoming calls if the caller has blocked their information from being automatically. And if plans change, you can use the Basic Non-Scheduled Forwarding shown on your Customer ID display. feature to temporarily change your forwarding number without erasing your regular It’s easy schedule. Or, you can choose to turn all your forwarding off at other times. ➀ ➁ ➂ ➃ First, set up your Security Code ➀ Call the Update Center at 1-888-(your area code)-8052 from any touch-tone phone. ➁ ➂ ➃ ➀ ➁ ➂ ➃ ➄ ➄ ➅ 3 at the Main Menu to Enter your Schedule. Press ❑ 1 at the Schedule Menu to add a new entry. Press ❑ Select a day of the week from 1 to 7, starting with Monday as 1. Your phone won’t ring if someone calls from a blocked line. To turn off, press ❑❑❑ * 8 7. Blocked callers can get through on a per-call basis by dialing ❑❑❑ * 8 2 before An incoming “blocked” long distance call is billed to the caller, even if the call was Some business or public telephone systems may not have ❑❑❑ * 8 2 unblocking capabilities. > Do Not Disturb Enter the times of the day that you want your calls forwarded. You’ll only need to Tired of those after-hours calls? Your phone won’t ring during the times when enter the times for the first day you set up, then you can use the Copy function if you don’t want to be disturbed. the times and phone numbers are the same each day. Be ready to enter th start It’s easy time, end day (you can forward overnight to a different day), end time and ➀ A pre-set schedule will not allow your phone to ring between 10pm and 6am, telephone number to forward to. At each step, you will hear your entry played back 7 days a week. Callers will hear a greeting that says you’re not accepting calls. to be sure it’s OK. If you have Business Voice Messaging Service, callers can then leave a message. After each entry, you have two options: ➁ 1 to add another entry on the same day. Press ❑ Press ➅ To turn on, press ❑❑❑ * 7 7. not completed due to Anonymous Call Rejection. Enter a permanent 4-digit Security Code. To set up your forwarding schedule ❑ * to return to the Schedule Menu for more options. another day (Copy function). To change your schedule to meet your business needs, call the Update Center by dialing 1-888-(your area code)-8052 from any touch-tone phone. ➂ 1 2 3 4 as the temporary code, then follow the The first time you call, use ❑❑❑❑ instructions to set up your own security code. For each subsequent day that you schedule, you have two options:. 1 to use the same hours and phone numbers that you just scheduled for Press ❑ Avoid getting interrupted by callers who won’t identify themselves. placing the call. If prompted, enter your area code and phone number. 1 2 3 4 . Enter your temporary Security Code ❑❑❑❑ 1.800.603.6000 Anonymous Call Rejection ➃ ➄ Select “Do Not Disturb” from the menu, then follow the prompts. For help, call 1-800-770-2513. 2 to enter different hours or phone numbers. Press ❑ ➆ Press ❑ * when your schedule is complete. Your schedule will be turned on automatically. > 12 > 5 > www.qwest.com Spend your time more productively with Continuous Redial doing the work for you. 1.800.603.6000 Continuous Redial No time to try back after a busy signal? Let your phone do the work Warning automatically. Please check the confirmation letter you received with this guide to see if Remote Access It’s easy Forwarding has been ordered for your phone. If you did not intend to order Remote ➀ ➁ After the busy signal, hang up, then press ❑❑❑ * 6 6. Access Forwarding, please contact us immediately. Otherwise, unauthorized parties could Hang up again. Continuous Redial will continue dialing the number for up to use your service, resulting in long distance charges being added to your bill. 30 minutes. ➂ A special ring tells you when the line is no longer busy. Simply pick up the phone to connect your call. ➃ Activate Continuous Redial on up to 15 numbers at a time. Works with most local and some long distance numbers. ➄ To cancel, press ❑❑❑ * 8 6. > Three Way Conferencing Talk to two people in separate locations at the same time. This great feature Three Way Conferencing is a great way to keep everybody on the same page! make business plans and hold meetings with 3 people at the same time. brings up to three people ogether to a “virtual conference table”. Three Way Conferencing can connect both local and long distance calls. To connect a second party to your current call ➀ ➁ ➂ ➃ Press the switchhook or FLASH to put the first person on hold. When you hear a normal dial tone, call the second person. Press the switchhook or FLASH again to connect all three of you. If the second person doesn’t answer, press the switchhook twice to cancel and continue talking to the first person. ➄ To hang up the second call, press the switchhook or FLASH again. The original call ends when the first person hangs up. > Priority Call Many businesses have customers or suppliers who need priority attention. Give important clients the attention they expect with Priority Call. A unique ring identifies those callers before you answer. It’s easy ➀ ➁ ➂ Store up to 15 phone numbers to be identified with a unique ring. To create and change your Priority Call list, press ❑❑❑ * 6 1. If you have Call Waiting, your Priority Calls will be identified by a special tone when you are on another call. > 6 ➃ To cancel, press ❑❑❑ * 8 1 . > 1 > www.qwest.com Great when an unexpected situation keeps you from getting back to the office to change your forwarding. Remote Access Forwarding > Now you don’t have to go back to your office to forward your calls to another Dial your most important and frequently called number with simple one- or location. Just call in from any touch-tone phone to turn your forwarding on, off, or to two-digit codes. change your forwarding number. To program Speed Calling 8 First, set up Remote Access Forwarding ➀ ➁ ➂ ➀ Call the Update Center at 1-888-(your area code)-8052 from any touch-tone phone. ➁ ➂ ➃ ➄ If prompted, enter your area code and phone number. ❑❑❑❑ Enter your temporary Security Code 1 2 3 4 . Enter a permanent 4-digit Security Code. You are now ready to forward your calls. Press ❑❑❑ * 7 4. Enter the one-digit code, then the phone number. Listen for the tone. To program Speed Calling 30 ➀ ➁ ➂ Give each number a two-digit code from 20 to 49. Press ❑❑❑ * 7 5. Enter the two-digit code, then the phone number. Listen for the tone. To call ➀ ➁ ➂ ➃ ➄ ➀ # key. Press the code for the person you’re calling, followed by the ❑ > Hunting Enter your permanent Security Code. Select Remote Access Forwarding and listen to th Main Menu. 1 to forward calls. Press ❑ Hunting automatically routes incoming calls through a group of predefined Enter the 10-digit number to which you want your calls forwarded. You must numbers until an open line is available to complete the call. This is include the area code even if it’s a local call. There are no charges for local calls, programmed by Qwest. only for long distance calls. ➅ Listen to the recorded voice to confirm your entry. If the number is correct, hang up. If not, return to the Main Menu. > If you have Business Voice Messaging Service, your CustomChoice package gives you two ways to find out if you have voice messages waiting for you. You have several options for changing your service. Choose either or both, depending on you phone equipment. 1 to cancel forwarding. Press ❑ 2 to enter a new forwarding number. Press ❑ 3 to change your Security Code. Press ❑ Press ❑ * to disconnect. Special Tips ➀ ➁ ➂ ➃ This feature rolls over calls from your first line to a second line. Message Waiting Indication When Remote Access Forwarding is ON ➀ ➁ ➂ ➃ If you need more dialing capacity, choose Speed Dialing 30. Reach your 30 most frequently dialed numbers with only two digits. Give each number a one-digit code from 2 to 9. Now you can forward your calls Call the Update Center at 1-888-(your area code)-8052. 1.800.603.6000 Speed Calling 8/30 Audible: You’ll hear an interrupted dial tone when you pick up the receiver if you have new messages that haven’t been listened to yet Visual: many Customer ID displays and specially-equipped phones have a message waiting light. You may need to contact Qwest to have it activated. Press ❑ * to cancel or exit what you’re doing. 0 to repeat a menu. Press ❑ # to complete an entry. Press ❑ To change your Security Code, select “Personal Options” from the first menu in the Update Center. > 10 > 7 > www.qwest.com One call gets your customer to the right place. Call Transfer > Call Transfer lets you direct a call to any other phone, inside or outside your Don’t miss calls while you’re out. Forward your calls to a selected local, long business, or to a wireless phone. With Call Transfer, calls reach the right person, distance or wireless number. You can still make outgoing calls while Call Forwarding is freeing your line for more calls. in effect. This feature only lets you activate Call Forwarding and change forwarding How to use Call Transfer numbers from your office phone. If you want to be able to activate Call Forwarding and ➀ ➁ ➂ Press and release the switchhook and listen for the dial tone. change numbers while away from your office, refer to Remote Access Forwarding on Dial the phone number you want to transfer the call to. page 10. When the phone rings, hang up, o stay on the line to announce the call, It’s easy then hang up. ➀ ➁ ➂ ➃ ➃ If the number you transfer to is busy, unanswered, or a wrong number, press the switchhook twice (pausing between) to return to the original call. > Call Forwarding Options You’ll have the option to set up permanent forwarding numbers that you want calls to Press 1.800.603.6000 When Call Forwarding Variable is on, you’ll hear a short ring on your phone as a reminder each time a call is forwarded, but you won’t be able to answer. ❑❑❑ * 7 2. After a second tone, dial the number you want calls forarded to. When the phone is answered, hang up. If the phone is busy, or no one answers the number you want your calls forwarded to, repeat the first two steps. You’ll hear two quick tones. Call Forwarding is There are several types of Call Forwarding available with CustomChoice. With Call Forwarding Busy, Don’t Answer and Overflow, calls are only forwarded if you don’t pick up. Call Forwarding Variable then activated. ➄ go to when your line is busy and/or you don’t answer, and you can also program your A short ring on your phone each time a call is forwrded reminds you Call Forwarding is active. own variable numbers for other situations. ➅ To cancel, press ❑❑❑ * 7 3. Call Forwarding Busy > Selective Call Forwarding When a call comes in and your line is busy, the call can forward to a specific number that was programmed by Qwest when you ordered your service. Select only certain calls to be forwarded when you are out. Choose the specific callers you want to forward to a local, long distance or wireless number. Use it only for those critical calls you don’t want to miss. Call Forwarding Don’t Answer Whenever you don’t answer after a predetermined number of seconds, your calls can be forwarded to a specific number that has been programmed by Qwest when you ordered your service. It’s easy ➀ ➁ ➂ Press ❑❑❑ * 6 3. Select up to 15 different numbers to forward. To cancel, press ❑❑❑ * 8 3. Call Forwarding Overflow This feature allows calls to be forwarded only to numbers inside your system. When you want all calls to be handled and distributed within the office, this is the forwarding feature for you. > 8 > 9