Transcript
Radius Log Check Tool ( KBD: IP Connectivity ) Version 1.0 2nd October 2012
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Contents
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Introduction; ‘Radius Log check’ (KBD ‘IP Connectivity’) (page 3)
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Accessing 20CN standalone ‘Radius Log check’ & KBD ‘IP Connectivity) (page 4 - 5)
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Accessing 21CN standalone ‘RADIUS Log Check’ & KBD ‘IP Connectivity’(page 5 – 7)
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20CN standalone Radius Log check test result; (page 8)
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21CN standalone RADIUS Log Check test result; (page 9)
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KBD ‘IP Connectivity’ result: (page 10)
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Test Outcome: Messages & Meanings (page 11 – 14)
Introduction: ‘Radius Log check’ (KBD ‘IP Connectivity’) Introduction: •
The Radius Log Check (standalone) or ‘IP Connectivity’ (KBD) tests provide an historic view of IP (Internet Protocol) session connectivity for the previous 48 hours.
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The test result will indicate the status of any log on attempts over this period. I.e. ‘Worked’ (not currently connected) or ‘Working’ (IP session established) and how long that working session has been established. It also shows any attempts to connect, short sessions (potential intermittent IP connection issue) etc.
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The IP Connectivity Log data is normally 10-15 minutes behind so is close to real time.
Where? •
The 20CN standalone ‘Radius Log check’ tool is accessed via the ‘Fault Diagnostics’ option on the BTW.com GUI.
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The 21CN (WBC) standalone ‘RADIUS Log Check’ tool is accessed via the Ecoplus application on the BTW.com GUI.
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KBD runs a radius log check (‘IP Connectivity’) as part of it’s initial diagnostic phase.
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NB: For Datastream circuits there is only DSL layer visibility on BT Wholesale diagnostic tools. There is no visibility of the IP layer so this function will provide no detail.
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Accessing 20CN standalone ‘Radius Log check’ & KBD ‘IP Connectivity’ BTW.com (new) access: On the initial landing page select the ‘New to BTWholesale’ or ‘Log In’ link (next to the ‘SEARCH’ option) and click on the ‘REGISTER NOW’ option.
20CN ‘Radius Log check’ standalone tool: select the ‘Fault Diagnostics’ link.
For new access to 20CN ‘Fault diagnostics, 20CN and WBC (21CN) KBD and Ecoplus: • select the ‘More Applications’ link • scroll down to the ‘Manage Faults’ section 20CN KBD ‘IP Connectivity’: Select the ‘Knowledge Based Diagnostics’ link within the ‘APPLICATIONS’ menu. Refer to the KBD Handbook for more detail on running and accessing the detail.
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• select ‘Knowledge Based Diagnostics’ (20CN KBD) and/or any other application required • tick the box and click the ‘Submit/Ready’ button at the bottom of the page. Access lead time is up to 7 days.
Accessing 20CN standalone ‘Radius Log check’ & KBD ‘IP Connectivity’ The 20CN KBD tool and 20CN standalone ‘FAULT DIAGNOSTICS’ can be accessed via the main ‘My Applications’ menu. To run a 20CN standalone Radius Log check: • Select the Fault Diagnostics link; • enter your PIN number (If the user has forgotten their pin they can click on the ‘Forgotten PIN?’ link and answer the security question they will have already set up on BTW.com). • Select ‘Radius Log check’ from the drop down menu; • Click on the ‘READY’ button; • Enter the Service ID, Network ID or DN number; • Advise dates when issue occurred (optional) and click the ‘READY’ button; • To view the completed test result click on the ‘Work in Progress’ link, select test and click on the test reference link. To run KBD IP Connectivity • Select the ‘Knowledge Based Diagnostics’ link; • Enter your pin number and click on the ‘READY’ button; • Enter the Service ID, Network ID or DN number in the ‘Search’ field and click ‘KBD Test’ • When the test is running click on the ‘Drill Down’ button on the KBD test screen and when the ‘IP Connectivity’ test has completed click on that button to see the full test detail. NB: Only the initial non intrusive phase of the KBD test is required. If no further detail is required the test can be completed or cancelled at this point. For more detail refer to the KBD Handbook.
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Accessing 21CN standalone ‘RADIUS Log Check’ & KBD ‘IP Connectivity’
IMPORTANT: To obtain access to Ecoplus and 21CN KBD the CP must first set up a ‘My Admin’ account via BTW.com. This allows for an individual or multiple ‘My Admin’ profiles to be set up as required. To apply go to the ‘My Admin’ information page by hovering on the ‘Applications’ link – Admin Portals’ – ‘My Admin’ then download and complete the ‘My Admin Application Form’. The completed form needs to be forwarded to
[email protected] by the CP applicants manager or via the CRM or Account manager and the ‘CUG ID’ details are mandatory as the application cannot be processed without this detail. ‘My Admin’ access lead time is 5 days. The 21CN KBD tool and standalone ‘FAULT DIAGNOSTICS’ menu is accessed via the ‘Eco Plus’ link. Users will require access to both ‘Eco Plus’ and ’21CN Knowledge Based Diagnostics’. For access to Ecoplus and 21CN (WBC) KBD: • select the ‘More Applications’ link • scroll down to the ‘Manage Faults’ section • tick the required option(s) and click the ‘Submit/Ready’ button at the bottom of the page. Access lead time is up to 7 days.
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Accessing 21CN standalone RADIUS Log Check and KBD IP Connectivity The 21CN KBD tool and 21CN standalone ‘FAULT DIAGNOSTICS’ can be accessed via the ‘Eco Plus’ link. Users will be required to search against a WBC Service ID or DN number. There are two ways to run 21CN KBD or standalone fault diagnostics from the Ecoplus home page: • Click on ‘Ecoplus’ to be directed to the Ecoplus main screen • in the ‘Quick Start’ option select ‘Initiate KBD’ to check the IP Connectivity or ‘Fault diagnostics’ for the standalone RADIUS Log Check. • Enter the Service ID or DN number and click ‘GO’
• Enter your user PIN and select ‘READY’ To view the IP Connectivity detail only the initial non intrusive phase of the KBD test is required to see this detail. Or: • In the ‘Faults’ section (on Ecoplus menu screen) select ‘Fault diagnostics’ • Select ‘New search’ or ‘Search all accounts’ if more than one customer on user profile • Enter the Service ID or DN number in the ‘Service Reference’ field and click ‘SEARCH’ • Select ‘INITIATE KBD’ to start a standard 21CN KBD test • Select ‘INITIATE DIAGNOSTICS’ to access the standalone menu and run the RADIUS Log Check tool.
For detailed guidance on the Ecoplus and 21CN KBD testing process please refer to the ‘KBD Training CBT Access’ section of the KBD Handbook.
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20CN standalone ‘Radius Log check’ result
This is an example of a 20CN standalone ‘Radius Log check’ result. There is a variety of information on this screen such as: • Service/Network ID; • Domain logon and username; • Session start date/time and duration; • Number of logon attempts; • Session status etc.
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21CN standalone ‘RADIUS Log Check’ result
This is an example of a 21CN standalone ‘RADIUS Log Check’ result. There is also a variety of information on this screen such as: • Service ID; • Test outcome; • Test description; • Domain logon and username; • Session start date/time and duration; • Number of logon attempts; • Session status etc.
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KBD IP Connectivity’ result
This is an example of a KBD ‘IP Connectivity’ result. To access the test detail click on the ‘IP Connectivity’ tab (where detail available). Detail displayed is:
• Service ID, Network ID, DN number; • Test outcome; • Test description; • Domain logon and username; • Session start date/time and duration; • Number of logon attempts; • Session status etc.
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Test Outcome: Messages & Meanings The Message Type: A list of messages seen across the various radius log check results. All or any number of these may be seen on a test outcome. •
Working - The session is working as normal.
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Worked - The session has been working, but is now stopped.
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Logon - Successful logon.
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Test - The session is connected to a test session on Home Gateway.
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RAS - The session is connected to the Remote Access Server (RAS).
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Reject - The service provider rejected the session, for example, due to invalid password or user ID.
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Coded Failure Messages:
There are also several coded failure messages. See page 13 & 14 for a full list of outcome messages and explanations.
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Test Outcome: Messages & Meanings. Session Information: This table shows information about the session. The individual fields are as follows. •
Last - The most recent Radius session for the selected service.
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All - All Radius sessions for the selected service.
Logon Identity - E-mail address for the most recent user and success rate for all users. Start Time - When the most recent session commenced. Duration - Duration of both the most recent session and total duration for all sessions. Mbytes In/Mbytes Out - Bit rate used for the sessions. Number: The number of sessions for a specific logon identity and the message type specified in the first two columns. Latest: Lists the date and time of the most recent instance of this type of session, i.e. message type + logon identity. Earliest: Lists the date and time of the oldest instance of this type of session, i.e. message type + logon identity.
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Test Outcome: Messages & Meanings. Message Type
Concise Meaning
Explanation
1045
Invalid Logon
The BT Platform Radius has NOT authenticated this user to the
.This is seen if the user enters startup instead of @startup_domain.
1083
Barred Attribute Value
The BT Platform Radius has NOT authenticated this user to the . User is barred from the entered. Could be a misspelling or an attempt to connect to a domain that the user does not have authority to access. This message type occurs with 1118.
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Barred - All Services
The BT Platform Radius has NOT authenticated this @
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Barred to this Home Gateway
The BT Platform Radius has NOT authenticated this user to the Home Gateway. User is barred access to the named Home Gateway. This message type occurs with 1083.
LOGON
A connected session
The BT Platform Radius HAS authenticated the @ and the session has logged on to the Service Provider. The session may have worked or still be working but it did not send sufficient data to allow us to infer that it was working. The session does not meet any of the above criteria for Rejected, Test, Worked or Working.
RAS
Session is connected to the Remote Access Server
The session is connected to the Remote Access Server. To obtain service, the user should reconnect to their @
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Test Outcome: Messages & Meanings. Message Type
Concise Meaning
Explanation
REJECT
Rejected by Service Provider
The BT Platform Radius HAS authenticated the @ but the Service Provider has rejected the connection. Rejection is inferred on the basis that the session having a status of stopped, which lasted less than e.g. 50 seconds and transferred less than e.g. 100 bytes of data. Likely causes are:· Invalid username i.e. bad_user_name@· Invalid Password· Mis-configuration of the Service Provider's Radius.
START
Session is in Start state
TEST
WORKED
WORKING
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A test session
Session has worked
Session Working
The session has connected to the Service Provider/Internet and seems to be working. To confirm whether it is working or worked check again about 2 hours after the session started when an "interim" record should be available that will show the data it has sent and received.
The BT Platform Radius HAS authenticated the @ and the session connected to the Service Provider's Home Gateway. This is a session that connected to the Service Providers home gateway. The logon is of the form BT_TEST_USER@. To obtain service the user should connect to .
The BT Platform Radius HAS authenticated the @ and the session connected to the Service Provider. The session has now stopped but it appears to have worked. This is inferred if the session lasted more than a defined time e.g. 30 minutes and passed a defined amount of data e.g. 100,000 bytes of data in each direction.
The BT Platform Radius HAS authenticated the @ and the session connected to the Service Provider. This session appeared to be working when the logs were copied from the Radius machines. This is inferred if the session has lasted at least two hours and has passed more than e.g. 100,000 bytes of data in each direction.
