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Rcn Business Hosted Voice Admin Quick Start Reference

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RCN Hosted Voice System Administrator Quick Start Guide Thank you for choosing RCN Hosted Voice as your new business telephone system. This Quick Start Guide will provide you with instructions for accessing the System Administrator’s Web Management Portal. With this intuitive portal you can control and manage many of the system features for your RCN Hosted Voice service. Dropdown Help Menu Administrator’s Dashboard Detailed information for all of the administrative functions you can manage and control system features • Lines • Phones • Multi-line Hunt groups • Call Pickup Groups • Short Codes • Departments • Account Codes • Call Logs • Auto Attendants • Music and announcements for callers on hold and in queue For a full guide on system features, visit rcn.com/business Logging in to the administrator portal Step 1: Create your Voicemail PIN Step 2: Enter this URL in your browser: myphone.rcn.com/hostedvoice/bg Navigation Bar Select the area of your RCN Hosted Voice system that you want to manage Lines or Directory Numbers Listing shows all numbers in your business group Individual Settings Click on icon to view settings for detailed setting information Working to Redefine Your Business Technology | Partnership | Choice Get the most out of your Hosted Voice experience: how-to videos, tutorials, user guides | rcn.com/business Step 3: At login screen, enter your 10-digit phone number Step 4: In the password field, enter your 4-9 digit PIN RCN Hosted Voice Help Resources Access these online resources for more tips and guides. rcn.com/business • How-to videos • Video tours of Hosted Voice • Downloadable guides • Hosted Voice portal access login Hosted Voice Portal Help Click on gear icon Access the help section of the Hosted Voice portal by clicking on the upper right corner and selecting help. Search or browse for help topics. Webinars rcn.com/business/webinars Webinars are informative and led by a live instructor. Check our web site for a complete schedule. Have more questions? rcn.com/business/contact-us We’re here to help. Follow the URL above to chat live, or call 877.RCN.7000. Working to Redefine Your Business Technology | Partnership | Choice