Request For Bid

Transcript

REQUEST FOR BID Solicitation No. 7005894 Rental Car Center Custodial Services Bid Opening and Deadline for Bid Submittal: July 18, at 2:00 p.m.(Central Time) Location: DFW Airport Procurement Office 3122 East 30th Street (Carbon Road) DFW Airport, TX 75261 Airport Board Contact: Bill Ellis 972-973-5601 (fax) [email protected] Mail or Deliver Complete Bid Package To: Procurement and Materials Management DFW International Airport Delivery Address: 3122 East 30th Street (Carbon Road) Mail Address: P.O. Box 619428 DFW Airport, TX 75261-9428 A Pre-Bid Conference Will Be Held Date and Time: June 28, 2013, @ 1:30 –5:00 p.m. Location: DFW Airport Rental Car Center, Multipurpose Room located @ 2424 E 38th Street, DFW Airport, TX 75261. Site Tour to Follow SOLICITATION SUMMARY 1 GENERAL DESCRIPTION Custodial Services for the DFW Airport Rental Car Center 2 SCHEDULE OF EVENTS Please find below a Tentative Schedule of Events for this Solicitation. The Board reserves the right to revise the Tentative Schedule of Events if such revision is deemed to be in the best interest of the Board. RFB Advertise Dates:..............June 16 & 23, 2013 RFB Release Date: .................June 17, 2013, after 1:00 pm Pre-Bid Conference:................June 28, 2013, @ 1:30 pm (Central Time) Deadline for Questions:...........July 3, 2013, 4:30 (Central Time) Bid Due Date and Time: ..........July 18, 2013, no later than 2:00 pm (Central Time) Board Approval Date: ..............August 2, 2013 Notice to Proceed ....................Limited NTP August 2, 2013, – NTP October 1, 2013 3 CONTRACT TERM Three (3) year period with options to renew for two (2) additional one (1)-year periods 4 SMALL BUSINESS ENTERPISE (SBE) GOAL SBE goal for this contract is: Zero (0) % 5 APPLICABLE LAWS This solicitation is being conducted in accordance with Texas Local Government Code Title 8, Subtitle A, Chapter 252. 6 RECEIPT OF REQUEST FOR BID DOCUMENT If you obtained this RFB document by notification through a newspaper advertisement or from our website, or you want to modify your contact information, please contact the Airport Board Contact person identified on the front cover. Please include your contact information and if you are interested as a prime or subconsultant for this business opportunity. 7 INSURANCE REQUIREMENTS Before a contract can be executed, the successful bidder shall provide evidence of insurance coverage in accordance with the “Insurance Provisions” section of the Special Provisions contained within this solicitation document. Bidders and their insurance agent, broker or representative must review the insurance provisions to understand its requirements and cost to contract with the Airport Board. An insurance affidavit is included in this solicitation verify the bidder and their insurance agent, broker or representative will comply with the insurance provisions if a contract is awarded. 8 SUBMITTAL LABEL i IMPORTANT REQUIREMENT FOR BID / PROPOSAL SUBMITTAL Bid/Proposal submittals must be properly labeled to ensure they are not inadvertently opened before the designated time. Therefore, please affix the label below to the outside of the sealed bid/proposal submittal package(s). If the delivery service used (i.e. FedEx, UPS, courier, etc.) does not permit this label to be affixed on the outside of their delivery box or envelope, then the bidder/proposer must seal the contents of their bid/proposal and affix this label on the sealed package before they place that package in the box or envelope provided by the delivery service. If this label is not used, it is the bidder’s responsibility to ensure this information is written on the outside of the delivery package. Bids or proposals received by the DFW Airport that do not have the information requested below displayed on the outside of their bid or proposal may be rejected.  DFW AIRPORT BID / PROPOSAL SUBMITTAL LABEL Bid / Proposal Number: 7005894 Bid / Proposal Name: Rental Car Center Custodial Services Due Date and Time: July 18, 2013 no later than 2:00 pm. Company Name: Contact Name: Company Address: Telephone Number: 9 NO BID FORM ii NO BID/PROPOSAL INFORMATION FORM SOLICITATION NO. 7005894 SOLICITATION TITLE: Rental Car Center Custodial Services If your firm elects not to submit a proposal, please complete and fax or email this form to: Bill Ellis Dallas/Fort Worth International Airport Board Fax: 972-973-5601 / Email: [email protected] Please check all that apply: Do not sell the item(s) or services required Cannot be competitive Cannot meet the specifications or qualifications described in the attached bid Cannot provide insurance required Cannot provide bonding required Cannot comply with indemnification requirements Job too large Job too small Do not wish to do business with the DFW Airport Company’s current workload does not allow for additional work Other reason: Company Name: Authorized Officer or Agent: Telephone: Facsimile Number: or Email: TABLE OF CONTENTS iii BID INSTRUCTION AND REQUIREMENTS 1 Definitions 2 Contact Information 3 Pre-Bid Conference 4 Addenda and Clarifications 5 Small Business Enterprises 6 Bid Preparation 7 Submittal of Bids 8 Public Bid Opening / Evaluation of Bids 9 Bid Award 10 Contract With The Board 11 Determination of Non-Responsible Bidder 12 Determination of Non-Responsive Bid 13 Rejection of Bids 14 Withdrawing Bids 15 Bid Preparation Forms a. Bid/Proposal Checklist SPECIFICATIONS / SCOPE OF WORK 1 Article 0 General Specification 2 Article 5 Custodial Services Specifications 3 Attachment 5 Custodial Tasks 4 Attachment 5A Custodial Tasks & Frequencies 5 Exhibit 1 Building Description 6 Exhibit 3 Warehouse Inventory 7 Exhibit 4 Instruction to Bidders and Bid Form 8 Exhibit 5 Contractor Submittals 9 Exhibit 6 Thresholds 10 Exhibit 7 SEAMS 11 Exhibit 8 Performance Evaluation & Enforcement 12 Exhibit 9 Wage Rates 13 Exhibit 10 Custodial Standards 14 Mandatory Minimum Staff Schedule SAMPLE CONTRACT Contract Special Provisions 1 Airport Security 2 Board’s Right to Inspect and Audit 3 Bonding Provisions 4 Contract Term 5 Character of Workers, Method and Equipment 6 Contractor Responsibilities / Performance of Work 7 Environmental and Safety 8 Insurance 9 Professional Services 10 Protection and Restoration of Property 11 Public Convenience and Safety 12 Small Business Enterprise (SBE) Provisions 13 Warranty Information 14 Exhibit A – Pay Period Activity Report General Terms and Conditions 1 Assignment 2 Changes In Contract iv 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Code of Business Ethics Compliance With Laws Confidential or Proprietary Information Delivery / Performance of Services Dispute Resolution Financial Interest Fiscal Year Funding Force Majeure Indemnification and Hold Harmless Independent Contractor Jurisdiction Non-Discrimination Notice of Delays Personal Liability of Public Officials Severability Subletting of Contract Tax Exemption Status Temporary Suspension of Work Termination of Contract: Default And Remedies Termination of Contract For Board Convenience Terms of Payments Third-Party Beneficiary Clause BID RESPONSE FORMS 1 Bid Pricing 2 Cooperative Purchasing Provisions 3 Backup Contract Provisions 4 Insurance Review Verification 5 Organizational Summary Information 6 Workforce Composition Form 7 Commitment to SBE Participation Form 8 Schedule of Subcontractors 9 Intent to Perform/Contract as a Subcontractor 10 D/S/M/WBE Good Faith Effort Plan 11 Insurance Affidavit 12 Ancillary / Integral Professional Services Certification 13 Bond Forms 14 Workers Compensation Hold Harmless and Indemnification Agreement 15 Certificate of Anti-Corruption Compliance 16 FCPA Disclosure Statement 17 Business Disclosure Form 18 Bid Endorsement Form v EFFECTIVE 10/1/2012 SBE PROGRAM IN EFFECT Please review all Bids/Proposal Documents CAREFULLY! FAILURE to comply with the new requirements will deem your Bids/Proposals Non-Responsive with no Further Consideration. BID INSTRUCTIONS AND REQUIREMENTS A Bid is requested by the Dallas/Fort Worth International Airport Board (herein called Board). The Board will accept separate sealed bids until the deadline for bid submittal. Bids received will be publicly opened and read aloud at the time and location indicated in this Request for Bid (Solicitation). 1 DEFINITIONS Contractor or Successful Bidder may be used throughout this Solicitation to mean that Bidder that is awarded a Contract as a result of this Solicitation. 2 CONTACT INFORMATION It is the Bidder’s responsibility to obtain clarification of any information contained herein. Bidders must submit all questions or requests for clarification ONLY in writing and ONLY to the contact person identified on the Cover of this Request for Bid. The Solicitation Number must be referenced in all correspondence pertaining to this solicitation. Bidder contact with Board personnel other than designated Airport Board Solicitation Contact may be cause for bid rejection. 3 PRE-BID CONFERENCE 3.1 If a Pre-Bid conference is held, it shall be held at the time, date and place identified on the Cover of this Request for Bid and shall be open to all interested parties for the purpose of discussing the requirements of the solicitation and/or to inspect the location where Work is to be performed. All Prospective Bidders are strongly encouraged to attend. 3.2 Bidders that do not attend may be required to provide additional information or documentation to validate that they fully understand the Board’s requirements. 3.3 It is the responsibility of the Bidder to fully understand the scope of work and the conditions under which Work is to be performed. Failure to attend a Pre-Bid conference shall not relieve a Bidder from full performance of any Contract awarded to the satisfaction of the Board. 4 ADDENDA AND CLARIFICATIONS 4.1 The Board may, at its sole discretion, elect to issue changes to the Bid Solicitation. The Board will issue changes in the form of a written addendum. Written addenda shall be the ONLY FORM of amendment to the Solicitation. Other written information or verbal communications, including but not limited to discussion in a Pre-Bid conference, shall not constitute a change to the requirements of the Solicitation. Addenda, if issued, will be posted on the Board’s website (dfwairport.com/business/solicitations) prior to the date and time of the Public Bid Opening. 4.2 It is the Bidder’s responsibility to ensure receipt of any addenda issued. Failure of any Bidder to receive any such addendum or interpretation shall not relieve the Bidder from any obligations under its Bid as submitted. The Bidder must sign all addenda and return them with their bid. All addenda shall become part of the Contract documents. 4.3 Clarification to the solicitation will be issued separately and will not become part of the final contract. 5 5.1 SMALL BUSINESS ENTERPRISE (SBE) The Board strongly encourages SBE (small business enterprise) firms to participate in this solicitation and encourages joint venture Bids that include SBE-certified firms. 5.2 SBE prime Contractors can count their self-performance toward meeting the SBE goal, but only for the scope of work and at the percentage level they will self- perform. 5.3 Bidders are directed to review the Special Provisions and the related forms within this Solicitation document for specific goals and compliance requirements. 6 BID PREPARATION 6.1 Submittals: Bidder must submit all Bid Response Forms, plus all addenda, completed forms, and any requested information and documentation as part of its Bid. Bidder’s failure to include all submittals may be cause to consider a bid non-responsive. 6.2 Completing the Business Disclosure Form:          List your entire legal business name on the form. If you are a corporation, limited partnership, limited liability partnership or limited liability company, your legal business name should include that designation or an abbreviation of that designation. If the mailing address is the same as the business address write, “same” in the space under mailing address. Do not copy the mailing address or leave blank. Under business structure, check only one box. The next section is filled out only if your company is a corporation. If your business is a corporation, check the box for profit or non- profit, and public or private. These boxes must be checked. If you are an S corporation, professional, parentsub, or close mark the appropriate box as well. The state, month and year of your company’s incorporation, registration or formation needs to be filled in. This is either the date you registered with the county clerk, or filed with the secretary of state. List the names of all owners or partners in the company who hold more than 10%. If the company is publicly owned, list the stock exchange it is traded on and the symbol. If your company is traded on a foreign exchange, name the foreign exchange it is traded on. Fill in names of Joint Venture owners if applicable. The percentage of ownership needs to be filled in unless the company is publicly traded. All of the owner’s names (who own more than 10%) need to be listed with their corresponding percentages of ownership in this space. Please use whole or half numbers. If the owners’ percentages listed do not equal to 100%, you may write: “all others own less than 10%.” 6.3 Endorsing the Bid: An authorized officer of the Bidding Firm must sign the Bid. Signature of the Bid will signify agreement and compliance with all requirements set forth in this Solicitation except where properly noted in the Bid Response Forms. Bidders that take exception to the Board’s General Terms and Conditions, Special Provisions, and/or Specifications shall do so at the risk of Proposal rejection. 6.4 Bid Language / Currency: Bidders must submit their Bid in the English language and Bid pricing must be in Dollars of the United States of America. 6.5 Freight and Shipping: Bid prices shall include the cost to ship all products and materials to the Dallas/Fort Worth International Airport, F.O.B. Destination, Freight Prepaid and Allowed. 6.6 Tax Exempt Status: Purchases by the Board are exempt from sales and use tax under Section 151.309 of the Texas Tax Code (the “Code”). In addition, Contractor purchases of tangible personal property and taxable services for the purpose of reselling them to the Board under this Contract may also be exempt from sales and use tax under Code Section 151.302. 6.7 Acceptance of Specification Requirements: The Board will presume that the product or service offered complies with each requirement of the specifications unless indicated otherwise. If the product or service offered is different than specified, Bidder must note the difference on the Bid Response Form and attach a document that details the exception(s) to specifications. Failure of the Bidder to make the required acknowledgements may cause the bid to be considered nonresponsive, in the sole determination of the Board. Should any product be delivered or service performed which is not as the Successful Bidder has purported it to be in its Bid, said Successful Bidder will be required to correct any deficiencies without additional cost to the Board. 6.8 Brand Name or Equal: To establish an understanding of the type products that will be considered responsive to the Specifications, specific manufacturers and series or model numbers may have been referenced. Unless specified “no substitute” in the Solicitation Specifications/Scope of Work, such brand identification is intended to be descriptive, not restrictive, and is referenced to indicate the quality and characteristics of products that will be satisfactory. Unless specified “no substitute” in the Solicitation Specifications/Scope of Work, other makes and models (alternate products) may be submitted for consideration provided they are equal in quality, design use, operational size and characteristics. 6.9 Alternate Products: Bidders offering alternate products must clearly identify said products in their bids. Product equality shall be determined solely by the Board based on comparison of all material respects to the brand name products referenced solely by the Board to be equal in all material respects to the brand name products referenced. 6.9.1 Bidders must submit upon request by the board, complete manufacturer’s descriptive literature and/or samples of the product offered. This request may be made after receipt of bids. 6.9.2 Bidders proposing alternate products must be prepared, if requested by the Board, to fully demonstrate that the proposed products are equivalent to the referenced products and capable of achieving the desired results. Such demonstration(s) shall be made solely at the Bidder’s expense in a manner best representative of the requirements to be met, and at a schedule convenient to the Board. 6.9.3 Unless the Bidder clearly indicates in its bid that it is offering an alternate product, its bid shall be considered as offering the brand name and product model referenced. 6.10 Alternate Bids: Alternate bids may be considered only if the Bidder submits a separate bid based on the specifications provided in this Solicitation. Alternate bids must be clearly labeled as such. All alternate bids must detail any product, service or performance modifications proposed in the alternate bid. The Board reserves the sole right to accept or reject an alternate bid. 6.11 Confidential or Proprietary Markings: Any portion of the Bid that Bidder considers confidential or proprietary information, or to contain trade secrets of Bidder must be marked accordingly. This marking must be explicit as to the designated information. This designation may not necessarily guarantee the non-release of the information under the Public Information Act or as otherwise required by law, but does provide the Board with a means to review the issues thoroughly and, if justified, request an opinion by the Attorney General's office prior to releasing any information requested under the Public Information Act. 6.12 Ancillary/Integral Professional Services: In selecting an architect, engineer or land surveyor, etc., to provide professional services, if any, that are required by the specifications, Bidder shall not do so on the basis of competitive bids but shall make such selection on the basis of demonstrated competence and qualifications to perform the services in the manner provided by Section 2254.004 of the Texas Government Code and so shall certify to the Board with its Bid. 7 SUBMITTAL OF BIDS 7.1 The Board will accept bids no later than the Deadline for Bid Submittal in hard copy form based on the following criteria. The Board will not consider late bids under any circumstances. 7.1.1 Bids must be signed, sealed and delivered to the Board’s Procurement and Material Management (PMM) Offices. Unsigned, unsealed or late bids will not be considered. Bids submitted by email or facsimile will not be considered. The Bid submittal must be clearly marked with the Solicitation Number, Bid Opening Date and Time and addressed to the attention of the PMM Department. 7.2 Bid Bond: If a Bid Bond is required, details will be included in the Special Provisions of this Solicitation. Bidder will be required to submit the original copy of any Bid Bond required with the Hard Copy Bid or otherwise deliver it to the PMM Office prior to the deadline for Bid Submittal. Bid Bonds must be delivered in a sealed envelope bearing the Solicitation Number and Bid Opening Date and Time. 8 PUBLIC BID OPENING / EVALUATION OF BIDS 8.1 The Board will open all bids properly received in a public meeting and read the bids aloud. The meeting location (identified on the cover page of this Request for Bid) is accessible. Requests for special accommodations or interpretive services must be made 48 hours prior to meeting by calling 972-973-5600 or faxing 972-973-5601. 8.2 The Board will tabulate bids based on the unit prices bid and quantities shown in the bid or based on a predetermined group of items selected for evaluation purposes. In the case of conflict between unit prices and extended prices, unit prices shall prevail. 8.3 Bid tabulations will be placed on the Board's website after Airport Board approval of award. 8.4 Bids submitted shall be final and are not negotiable; therefore, Bidder must provide their best and final pricing in their bid response. 8.5 The Board reserves the right to require additional information from any or all Bidders and to conduct necessary investigations to determine (a) if the product and/or service offered meets the Board’s requirements, (b) the quality and reliability of the Bidder’s performance, and/or (c) to determine the accuracy of the bid information. As part of said investigations, the Board may interview and/or visit companies or public entities listed as references. 8.6 The Board reserves the right to select any/all options that is/are determined to be in its best interests and at the sole discretion of the Board. 8.7 Except in the case(s) of one or more "tie bids", terms of payment, as offered by the Bidder, will not be considered by the Board for determining the most responsive bid. Bidders stated terms of payment, however, may be used as a guide in determining the method and timeliness of payment to the Bidder by the Board, following successful delivery and/or completion of services, as specified herein. 8.8 In the event of a tie bid, where bid price, responsiveness, responsibility and all other factors are equal, as solely determined by the Board, the Tie Bidders will be notified and invited to attend a meeting where the tie will be broken by drawing lots. 8.9 Other evaluation factors shall include the following: 8.9.1 9 BID AWARD If a Contract is awarded as a result of this Solicitation, it will be made by the Board to the lowest responsive and responsible Bidder(s) meeting the requirements of the Board. The Board reserves the right award to one bidder or award to multiple bidders if deemed in its best interest to do so. Board reserves the right to award by unit item(s), sections or categories of items or as a whole when applicable. 10 CONTRACT WITH THE BOARD 10.1 The Board and the Contractor agree to perform this Contract in strict accordance with the documents listed below, all of which are made a part of this contract, in the order of precedence listed. Subject to the order of precedence set forth below, the documents listed constitute the entire Contract between the parties. • • • • • Addenda, if applicable Solicitation Specifications / Scope of Work Special Provisions General Terms and Conditions Contractor’s Bid / Proposal 10.2 A bid, when accepted by the Board will constitute a Contract between the Board and the Successful Bidder. Acceptance may take the form of an Acceptance Letter or Purchase Order issued by the Board, or a Contract document issued by the Board and executed by both parties, followed by a Notice to Proceed issued by the Board. Each of these forms constitute a legal contract equally binding between the Successful Bidder and the Board. After bid acceptance, no different or additional terms shall become part of the Contract without a properly executed change order. 10.3 Bidder is required to review all the terms, conditions and contract provisions contained in this Solicitation to ensure it can comply with and concurs with all requirements. 10.4 Bidder is required to review any insurance requirements that may be required in the Special Provisions to ensure it has adequate insurance or it will obtain the required insurance if awarded a Contract. Proof of insurance must be submitted before a Contract can be executed and insurance coverage must remain in effect during the term of the Contract. 10.5 Bidder is required to review the payment terms and is advised that, unless other terms are requested and accepted, payment shall be made in accordance with the Texas Prompt Payment Act, including the provision that payment be made within 30 days after receipt of a valid invoice or receipt of products / services in accordance with the specifications, whichever is later. 11 DETERMINATION OF NON-RESPONSIBLE PROPOSER The Board may disqualify a Bidder as non-responsible and its bid shall not be considered for reasons including but not limited to the following. 11.1 Reason for believing collusion exists among the Bidders. 11.2 Where the Bidder, any subcontractor, supplier, or the Surety on any bond given, or to be given, is in litigation with the Board, or with either the cities of Dallas or Fort Worth, or where such litigation is contemplated or imminent, in the sole opinion of the Board. 11.3 The Bidder being in arrears on any existing Contract or having defaulted on a previous Contract. 11.4 Lack of competency, in the judgment of the Board, as revealed by pertinent factors, including but not necessarily limited to, experience and equipment, financial statement and questionnaires. 11.5 Uncompleted work that, in the judgment of the Board, will prevent or hinder the prompt completion of additional work if awarded. 11.6 Where the Bidder, or subcontractor thereof, in the judgment of the Board, has failed to perform in a satisfactory manner on a previous contract. 11.7 Where a Bidder or subcontractor thereof has failed to disclose a potential conflict of interest or discovered to have a conflict of interest in accordance the Board’s Code of Business Ethics. 11.8 Where a Bidder, its subcontractor, or individual officer/principal of the bidder or subcontractor is under criminal indictment or been convicted of a criminal offense. 12 DETERMINATION OF NON-RESPONSIVE BID The Board may disqualify a Bid as non-responsive and it shall not be considered for reasons including but not limited to the following: 12.1 The Bid shows any omissions, alterations of form, additions, or conditions not called for, unauthorized alternate bids, or irregularities of any kind, in the sole determination of the Board. 12.2 Bid received after the time limit for receiving bids. 12.3 Bid was not signed. 12.4 Unbalanced value of any items. 12.5 Improper or insufficient bid guaranty, if required. 12.6 Bid did not meet specifications. 12.7 Bid did not contain all requested/required documents, submittals and /or samples. 13 REJECTION OF BIDS 13.1 The Board will automatically reject any Bid that is submitted after the Deadline for Bid Submittal, and return it unopened. 13.2 Until a Contract is executed, the Board reserves the right to reject any or all bids, to waive technicalities, to re-advertise, to decline to proceed or to otherwise proceed with procurement of goods and services herein defined by other method(s) allowed by law and in the best interests of the Board. 14 WITHDRAWING BIDS 14.1 Bidder, by submitting a bid, warrants and guarantees that the bid has been carefully reviewed and checked and that it is in all things true, accurate and free of mistakes. However, Bidders have a common law right to withdraw a bid due to material mistake in the bid. 14.2 Bidder must submit a request to withdraw a bid in writing to the Vice President of Procurement and Materials Management. The written request to withdraw a bid must state the reason for withdrawal request and, if the request is made after deadline for bid submittal, the details of the material mistake must be included in the request. A bid for which withdrawal is properly requested prior to deadline for submittal will be returned to the Bidder unopened. 14.3 If the Bidder elects to withdraw its bid and withdrawal is accepted by the PMM Vice President or Designee, then the proposal/bid will become null and void. The proposal/bid will not be eligible to be reinstated. 15 BID / PROPOSAL CHECKLIST BID/PROPOSAL CHECKLIST SOLICITATION NO. 7005894 BIDDER/PROPOSER: A check mark in the space provided indicates these forms, documents or actions have been completed and are included in the bid or proposal package. All deviations from the specifications, form submittals or action items must be documented separately and included in the bid or proposal submission. This checklist is intended to be an aid to reduce the possibility of errors in bid or proposal submission; it is not intended to relieve the Bidder/Proposing Firm (Proposer) from its obligations to review and comply with the solicitation requirements. Please include a copy of a completed checklist with the bid or proposal response. Bid/Proposal Submittals Signatures. All forms requiring a signature have been signed. Bid/Proposal Forms. All forms completed, including: Bid/Proposal Pricing Form(s) Business Disclosure Form Organizational Summary Form Bid/Proposal Endorsement Form All other forms requested as part of the solicitation. Bid/Proposal Bond Form (if applicable). Checked for accuracy, including verification that the contract number and name are included, a sufficient amount/percentage is provided and the form is submitted in the appropriate bid/proposal package. Bonds should be made on the form furnished in the solicitation and be executed by not less than one corporate surety admitted to do business in the State of Texas. Individual sureties will not be accepted. Addenda. When applicable, Bidder/Proposer submits signed addenda issued as part of the solicitation. If any addenda included amended bid or proposal pages or attachments, those documents must be used and included with the bid or proposal. Bidder/Proposer has checked the Board’s website or the assigned Board contact to ensure all addenda, if any, have been received. SBE Compliance. If a SBE goal is provided, Bidder/Proposer has included prime and/or subcontractor participation sufficient to meet or exceed the stated goal. Self performance by an SBE Prime Bidder/Proposer can be credited towards the SBE goal. If the stated goal is not achieved, the Bidder/Proposer has provided documentation evidencing good-faith effort towards meeting the goal with their bid or proposal. SBE forms include the following (write “N/A” if the form was not part of the solicitation): Work Force Composition Form Commitment to SBE Participation Form Schedule of Subcontractors Intent to Perform/Contract as a DMWBE Subcontractor Form (As applicable) Good Faith Effort Plan if goal is not achieved (see SBE Provisions Section for details). Vendor References. When requested, Bidder/Proposer provided the requested number of references for the Bidder/Proposer and, when stipulated, subcontractor references. Bidder/Proposer Qualifications. When applicable to the specifications, Bidder/Proposer provided all certifications, licensing or other requested qualifications verification forms or information necessary to validate the prime or subcontractors qualifications to provide products or services. Bid/Proposal Completion Actions Read/Confirm Intent to Comply. Bidder/Proposer has read the Work/Product Specifications, Special Provisions, General Terms and Conditions and confirms that he/she will comply with all requirements as provided. Proofreading. Bidder/Proposer has proofread all documents to ensure all information provided by the Bidder/Proposer is accurate and responsive to the solicitation specifications. The Board is not responsible for errors made by the Bidder/Proposer. Bidder/Proposer has proofread all mathematical and number entries to ensure accuracy and commitment to honor pricing as submitted. Insurance Compliance. Bidder/Proposer has contacted insurance agent or representative to verify insurance requirements are met, if awarded a contract, and that it will meet the on-line insurance registration requirements through www.InsCert.com (see insurance specifications). Late Bids/Proposals. Please note the time, date and delivery location (or mailing address if submitted by U.S. Postal Service). Late bids or proposals will not be accepted. Supplier Registration for Solicitation Notification and Payments Supplier Registration. While not a requirement of the bid or proposal submittal, Bidder/Proposer has registered in the Board’s Supplier Registration System, which is required for contracting with the Board. Web Address: http://www.dfwairport.com/procurement/index.php END OF BID INSTRUCTIONS AND REQUIREMENTS RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS ARTICLE 0 – GENERAL SPECIFICATIONS AND PROVISIONS TABLE OF CONTENTS Part 1. 1.1. Introduction................................................................................................................................ 4 Document Intent ........................................................................................................................ 4 1.2. Solicitation Documents .............................................................................................................. 5 1.3. Bidder Questions ....................................................................................................................... 5 Part 2. 2.1. Bid Information ......................................................................................................................... 5 General Information................................................................................................................... 5 2.2. Bid Content Requirements ......................................................................................................... 6 2.3. Contractor Qualification ............................................................................................................ 6 2.4. Payments .................................................................................. Error! Bookmark not defined. Part 3. 3.1. Level of Service ......................................................................................................................... 7 Applicability .............................................................................................................................. 7 Part 4. 4.1. Scope of Work ........................................................................................................................... 7 General Scope Description ........................................................................................................ 7 4.2. Implementation .......................................................................................................................... 7 Part 5. 5.1. Contract Management ................................................................................................................ 8 General ....................................................................................................................................... 8 5.2. Scope Modifications .................................................................................................................. 8 5.3. Contract Price Adjustments ....................................................................................................... 9 5.4. Charge Reimbursable Work ...................................................................................................... 9 5.5. Thresholds................................................................................................................................ 11 5.6. Service Priority Conflicts ........................................................................................................ 12 Part 6. 6.1. Work Management .................................................................................................................. 12 Operational Approach .............................................................................................................. 12 6.2. Communication........................................................................................................................ 13 6.3. Building Tour Checklist .......................................................................................................... 15 Part 7. 7.1. Staffing and Supervision.......................................................................................................... 15 Staffing Proposal ..................................................................................................................... 15 Table 1. Additional Personnel Staffing Matrix Example .................................................................... 16 7.2. Contractor Personnel ............................................................................................................... 17 7.3. Management Personnel ............................................................................................................ 18 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 1 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 7.4. Subcontractors ......................................................................................................................... 19 7.5. Staffing Requirements ............................................................................................................. 20 7.6. Work Hours ............................................................................................................................. 21 7.7. Training.................................................................................................................................... 22 7.8. Contractor and Subcontractor Parking..................................................................................... 23 Part 8. 8.1. Materials and Equipment ......................................................................................................... 23 Materials and Services Furnished by DFW Airport Board ..................................................... 23 8.2. Materials and Equipment Furnished by Contractor ................................................................. 24 8.3. Office Premises, Materials, and Equipment ............................................................................ 28 8.4. Contractor Vehicles ................................................................................................................. 28 Part 9. 9.1. Performance ............................................................................................................................. 29 General Performance ............................................................................................................... 29 9.2. Coordination ............................................................................................................................ 30 9.3. Response Categories ................................................................................................................ 30 9.4. Immediate Response ................................................................................................................ 32 9.5. Work Order & Service Call Response ..................................................................................... 32 9.6. Service Call General Conditions ............................................................................................. 32 9.7. DFW AOC Process .................................................................................................................. 33 9.8. Emergency Operations............................................................................................................. 34 Part 10. Quality Control .................................................................................................................... 35 10.1. General Requirements ............................................................................................................. 35 10.2. Performance Evaluation Enforcement ..................................................................................... 37 10.3. Standards.................................................................................................................................. 37 10.4. Governing Codes and Standards .............................................................................................. 38 Part 11. Sustainable Enterprise Airport Management System (SEAMS) ......................................... 38 11.1. General Requirements ............................................................................................................. 38 Part 12. Reporting & Records ........................................................................................................... 39 12.1. Daily Reports ........................................................................................................................... 39 12.2. Monthly & Annual Reports ..................................................................................................... 39 12.3. Reporting Requirements .......................................................................................................... 40 12.4. Records .................................................................................................................................... 40 Part 13. Security Provisions .............................................................................................................. 41 13.1. Access ...................................................................................................................................... 41 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 2 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 13.2. Identification Requirements..................................................................................................... 42 13.3. Security .................................................................................................................................... 42 Part 14. Safety Provisions ................................................................................................................. 43 14.1. Regulatory Requirements ........................................................................................................ 43 14.2. General Safety ......................................................................................................................... 44 14.3. Protection for the Public and Property..................................................................................... 45 Part 15. Phase-In and Phase-Out ....................................................................................................... 46 15.1. Phase-In Period ........................................................................................................................ 46 15.2. Phase-Out Period ..................................................................................................................... 47 Part 16. Definitions, Acronyms, and References .............................................................................. 47 16.1. Definitions ............................................................................................................................... 47 16.2. Acronyms for Regulatory Entities ........................................................................................... 48 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 3 RENTAL CAR CENTER CUSTODAIL SERVICES Part 1. ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS INTRODUCTION 1.1. 1.1.1. DOCUMENT INTENT Overview 1.1.1.1.This Solicitation is intended to provide an opportunity for Service Providers to perform the specified services at Dallas/Fort Worth (DFW) Airport in the facilities identified in Exhibit 1 – Building Descriptions. 1.1.1.2.The Contract shall be for a period of three years (3) years with options to renew for two additional 1 year periods. 1.1.1.3.Bidders should factor into its Bids that these are not normal office buildings or industrial facilities. These facilities are critical to the operation of the third busiest Airport in the world. The activities include the movement of hundreds of thousands of people through the facilities. Resulting specified service needs are a part of the normal operation of the Airport and should be bid as such. 1.1.1.4.This Article along with the Contract Terms and Conditions describes General Specifications and Provisions, which apply to all attached Articles, Attachments, and Exhibits included in the Solicitation Documents. It provides the Contractor with DFW Airport Board’s intent and direction for performing the specified services. The provisions described here are intended to provide reliable and suitable conditions for the traveling public and building tenants. 1.1.1.5.The Contractor shall provide on-site service response for all specified services 24/7/365 days with on-site supervision. 1.1.1.6.Bids will include cost for all labor, including subcontractor, materials, equipment, and supplies necessary to maintain the facilities, unless otherwise specified. 1.1.1.7.The term DFW Airport Board ETAM Representative, defines a member of the Energy, Transportation and Asset Management (ETAM) Department or someone designated in writing by the Vice President of the ETAM Department. 1.1.1.8.If a conflict exists between Article 0 – General Specifications and Provisions and the requirements of other Contract documents, the greater quantity or quality, or stricter standard, shall take precedence. 1.1.1.9.Bidders may review the DFW Airport website www.dfwairport/procurement/index.php for information regarding DFW Airport Procurement Processes. 1.1.2. Level of Service 1.1.2.1.The intent is to solicit Bids for Level of Service obtained when the tasks and frequencies in Attachment 5- Custodial Tasks and Attachment 5B – Tasks and Frequencies are completed for facilities identified in Exhibit 1 – Building Descriptions. The Bid price to provide this Level of Service shall be considered the Bid. Exhibit 4 – Instructions to Bidders and Bid Forms contains the Solicitation documents which shall be completed by the Bidder to reflect Level of Service. 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 4 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 1.1.2.2.The Evaluation Criteria for the Level of Service is located in Attachment 5 – Custodial Tasks– Results and Exhibit 8 – Performance Evaluation Enforcement. 1.2. SOLICITATION DOCUMENTS 1.2.1. The Solicitation Documents include the following Articles, Attachments, and Exhibits which shall be subject to all the requirements contained herein:. 1.2.1.1.Article 0 – General Specifications and Provisions; 1.2.1.2.Article 5 – Custodial Services Specifications; 1.2.1.3.Attachment 5 – Custodial Tasks 1.2.1.4.Attachment 5A – Custodial Tasks and Frequencies 1.2.1.5.Exhibit 1 – Building Descriptions; 1.2.1.6.Exhibit 3 – Warehouse Inventory; 1.2.1.7.Exhibit 4 – Instructions to Bidders and Bid Forms; 1.2.1.8.Exhibit 5 – Bidder Submittals; 1.2.1.9.Exhibit 6 – Thresholds; 1.3. 1.2.1.10. Exhibit 7 – SEAMS Requirements; 1.2.1.11. Exhibit 8 – Performance Evaluation Enforcement; 1.2.1.12. Exhibit 10 – Custodial Standards; 1.2.1.13. Exhibit 11 – Custodial Equipment Form 1.2.1.14. Exhibit 13 – Mandatory Minimum Staffing Matrix/Work Schedule. BIDDER QUESTIONS 1.3.1. During the Solicitation Phase, the Bidder shall submit all written questions to the DFW Airport Board Contract Administrator identified in the General Conditions section of these Specifications or the Solicitation cover. Specification questions shall reference Article, Page Number, and Paragraph Number (e.g., Article 0, Page 5, Paragraph 1.1.2). Questions and their responses will be included in Addendum(s) and available to all Bidders. Part 2. BID INFORMATION 2.1. GENERAL INFORMATION 2.1.1. The Contractor and its Subcontractor(s) shall perform the specified services in the facilities described in Exhibit 1 – Building Descriptions. The Scope of Work shall include oversight of all operations and maintenance management and quality control as specified in this Solicitation. 2.1.2. The Bidder shall submit a Bid for all specified service functions covered by the Solicitation. A Bid for part of the listed facilities and services shall be considered incomplete and will be rejected as non-responsive. The Bidder shall be non7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 5 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS responsive if its Bid submittal proposes to and/or alters the Solicitation requirements. 2.2. BID CONTENT REQUIREMENTS 2.2.1. Exhibit 5 – Bidder Submittals provides a checklist of Bid content and organizational requirements to assist the Bidder in organizing its Bid submittal. However, Bidders are responsible for reviewing the Solicitation Requirements and ensuring its Bid submittal meets all Solicitation Requirements. 2.3. CONTRACTOR QUALIFICATION 2.3.1. The DFW Airport Board may make such investigations, as it deems necessary to determine the ability and responsibility of any Bidder to perform the Work. All Bidders shall furnish to the DFW Airport Board all such information and data for this purpose, as indicated below. The DFW Airport Board reserves the right to investigate, substantiate or reject any Bidders submittal for any reason, at its sole discretion. 2.3.2. Bidder shall demonstrate that the Contractor has proven experience in providing the specified services in an airport setting. 2.3.3. For the Contractor 2.3.3.1.Provide a list of five (5) references for which the Contractor has provided services and most recent entities for which Work has been completed. The reference list shall include entities for which Work of similar scope and complexity has been completed by the Bidder. Include the following information: 2.3.3.2. Company/Entity name; 2.3.3.3. Address; 2.3.3.4. Contact names; 2.3.3.5. Phone number; 2.3.3.6. Facsimile number; 2.3.3.7. Email addresses (if known). 2.3.3.8.List all clients that have in the past two (2) years, terminated its contract with the Bidder prior to the contract’s original completion date, as well as decisions by the client not to exercise remaining contract option years. For any contracts listed, give the reason for termination or failure to exercise an option (if known) and the names and telephone numbers of the client official responsible for administering the Contract. 2.3.4. For each Subcontractor (if any) 2.3.4.1.Provide a list of at least three (3) different and most recent companies for which Work has been completed by the Proposed Subcontractor. The reference list should first list public entities for which Work of similar size and complexity has been completed by Proposed Subcontractor. Include the following information: 2.3.4.2. Company/Entity name; 2.3.4.3. Address; 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 6 RENTAL CAR CENTER CUSTODAIL SERVICES Part 3. 2.3.4.4. Contact names; 2.3.4.5. Phone number; 2.3.4.6. Facsimile number; 2.3.4.7. Email addresses (if known). ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS LEVEL OF SERVICE 3.1. APPLICABILITY 3.1.1. The Contractor’s inspections of areas reporting, documentation, and performance of all Work herein shall be proactive, professional, and accurate. Communication and correspondence shall be timely and efficient. The quality level shall be maintained as specified in the Contract. DFW Airport reserves the right to perform Quality Assurance Inspections and/or Surveys. Should these inspections and/or surveys indicate other than an acceptable quality level; the Contractor shall take immediate and appropriate corrective action to raise quality of the Level of Service. 3.1.2. Any adjustment to the Level of Service requires prior written approval of the DFW Airport Board ETAM Representative and execution of a Change Order. Part 4. SCOPE OF WORK 4.1. GENERAL SCOPE DESCRIPTION 4.1.1. The Contractor and its Subcontractor(s) shall provide the specified Services as required in the Specifications. 4.1.2. Work to be performed by the Contractor and its Subcontractor(s) shall include, but not be limited to: 4.1.2.1.Supplying all labor, supervision, training, consulting services, materials, supplies, equipment, tools (including any specialty tools and equipment) chemicals, services, activities, and procedures necessary for the proper execution of the work specified herein; 4.1.2.2.The Contractor shall work with, coordinate, and support providers of the following services: MEPS&R, Window Cleaning, Landscaping, Conveyance, Pest Management and others providing services to DFW Airport; 4.1.2.3.The Contractor shall be responsible for providing all the specified Services outside of the tenants’ built-out space. Any disputes concerning demarcation lines of responsibility will be resolved by the DFW Airport Board ETAM Representative. The DFW Airport Board ETAM Representative ruling shall be final and not subject to review 4.1.2.4. The Contractor and its Subcontractor(s) shall comply with all applicable Federal, State, and DFW Airport Policies and Procedures. 4.2. IMPLEMENTATION 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 7 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 4.2.1. The Contractor shall implement a Management Program that will provide superior support for the DFW Airport Board mission and maximize the level of service and support to the customer community. This program shall: 4.2.1.1.Employ an efficient management approach and deliver high quality, timely and cost-effective support services; 4.2.1.2.Implement management strategies that produce an effective response to rapid changes and emergency situations while avoiding or minimizing additional cost; 4.2.1.3.Incorporate quality concepts in all aspects of the operations, placing highest value on cost reduction without mission support degradation; 4.2.1.4.Practice dynamic planning; balancing short-term service delivery efficiencies with longer-range actions for improved mission support at a lower cost. Part 5. CONTRACT MANAGEMENT 5.1. GENERAL 5.1.1. The Contractor is responsible for estimating, planning, scheduling, budgeting, controlling, and accumulating all costs and work force efforts associated with the Contract Services. 5.2. SCOPE MODIFICATIONS 5.2.1. DFW Airport Board may request a Change of Services, Space, and/or Scope at any time during the Contract term. During the Contract term, changes may be required to clarify the documents, to add or reduce the Scope or Services, and/or to react to space usage changes. Changes during the Contract term shall be accomplished by a written Change Order. 5.2.2. Modifications for which a Change Order shall include, but are not limited to: 5.2.2.1.Changes to the Contract period of operations; 5.2.2.2.Changes in shifts; 5.2.2.3.Additions and/or reductions in the area included in the Scope of Work; 5.2.2.4.Security Regulations and; 5.2.2.5.Additions or reductions in the Tasks as defined in the Scope of Work. 5.2.3. DFW Airport Board may request a modification by issuing a Change Order which shall include a detailed description of the requested modifications and/or supplementary or revised Contract documents. The Contractor shall complete a detailed Quotation Response and return it to the DFW Airport Board within ten (10) working days. The Contractor’s price shall be valid for a minimum of ninety (90) days from receipt of Quote. 5.2.4. The Contractor may propose a modification by submitting a Request for Change, which shall include the following documentation: a detailed written description of the 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 8 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS change, the reason for the change, the full effect and impact of the change on the Scope of Work, and the effect and impact on the Contract Sum and/or Contract period. 5.2.5. The Contractor shall document each quotation for a modification with specific data to allow evaluation of the quotation. Supporting data shall include quantities of products, labor and equipment; insurance and bonds; overhead and profit; and credits for deletions from Contract. 5.2.6. The Change Order shall become part of the Contract only after the Contract Change Order document has been executed by the Board’s Vice President of Procurement and Materials Management, or designee, and the Contractor. 5.2.7. Addition or Reduction of Services/Space by DFW Airport Board 5.2.7.1.When blocks of space totaling 5,000 square feet or more are expected to remain unoccupied for thirty (30) calendar days or longer, the DFW Airport Board ETAM Representative may request a Contract Modification and a reduction in Costs. 5.2.7.2.The DFW Airport Board’s Procurement and Materials Management Contract Administrator will notify the Contractor in writing of effective date the area(s) is to be dropped and/or returned to normal service at least three (3) full working days in advance of these dates. The period for deducting Services will begin on the effective date as stipulated in writing through a Contract Change Order executed by the DFW Airport Board ETAM Representative and the Contractor, and will continue until the effective date on which the Service is resumed. 5.2.8. Suspension of Services/Space by DFW Airport Board 5.2.8.1.DFW Airport Board may, without cause, order the Contractor in writing to suspend, delay or interrupt the Work in whole or in part for period of time as DFW Airport Board may determine; 5.2.8.2.The Contract Sum and Contract Period shall be adjusted for decreases in the cost and time caused by suspension, delay or interruption as described above. Adjustment of the Contract Sum shall include profit. 5.2.9. No adjustment shall be made to the extent: 5.2.9.1.That an equitable adjustment is made or denied under another provision of the Contract Specifications. 5.3. CONTRACT PRICE ADJUSTMENTS 5.3.1. DFW Airport Board has determined this contract will not be eligible for any price adjustments. 5.4. CHARGE REIMBURSABLE WORK 5.4.1. The term ‘Charge Reimbursable Work’ shall mean work specified herein and performed or services rendered by the Contractor or a Subcontractor which are in addition to services described in other parts of the Specifications. Charge Reimbursable 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 9 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS as used in the Solicitation applies to parts, supplies and/or labor for which DFW Airport will reimburse the Contractor. Examples of Charge Reimbursable Work are: 5.4.1.1.Work required to repair acts of vandalism, special requested projects, special unscheduled Work, and upgrades, as requested and approved in writing by the DFW Airport Board ETAM Representative; 5.4.1.2.All labor required for scheduled and unscheduled specified services and Quality Control, regardless of cost, shall be understood to be included in Contract. Since this Contract requires 24/7/365 day on-site coverage, the Contractor will not be reimbursed for labor under the Charge Reimbursable Work clause unless additional labor beyond the Contract Requirements as identified in the Mandatory Minimum Staffing Matrix is required for the project and approved in writing by the DFW Airport Board ETAM Representative. 5.4.2. Charge Reimbursable Work shall be subject to the following requirements: 5.4.2.1.No Charge Reimbursable Work shall be commenced without the prior written approval of the DFW Airport Board ETAM Representative. In emergency situations verbal approval is allowed; 5.4.2.2.Charge Reimbursable Work shall be performed at the Straight Time Rate, as stated on the Bid Form; 5.4.2.3.Premium Rates only apply if DFW Airport requested a specific person to perform a task, and that request would result in that person having to work beyond his or her normal schedule for the day/week; 5.4.2.4.Unless otherwise approved in advance by the DFW Airport Board ETAM Representative, all Charge Reimbursable Work above $3,000 shall be competitively Bid to at least three (3) qualified Service Providers, Subcontractors or as instructed by the DFW Airport Board ETAM Representative. (The term ‘Qualified’ in this instance pertains to the qualifications of the Service Provider and/or Subcontractor to perform the Services needed for a specific project.); 5.4.2.5.All discounts or rebates received by the Contractor or its Subcontractor in connection with the performance of Charge Reimbursable Work shall be credited against the cost charged by the Contractor to DFW Airport Board; 5.4.2.6.The Contractor shall be prepared to provide support for special projects and any additional DFW Airport Board needs, such as new tenant and/or departments’ special requirements, energy conservation initiatives, etc., as needed. 5.4.3. Parts and labor costs for approved Work shall be reimbursed to the Contractor. Charge Reimbursable costs include: 5.4.3.1.Additional labor above that already provided by the Contractor, Upgrade and/or Elective Special Project Work requested by DFW Airport. Charge Reimbursable Work shall be reimbursed after completion of approved Work; 5.4.3.2.The Contractor’s invoice for Charge Reimbursable work shall use the labor rate with burden included in the bid proposal for the contractor and subcontractor. The invoice may include a percentage markup as follows: 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 10 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 5.4.3.2.1. In the event the Contractor performs all the work, markup is limited to 15% of parts and materials; Contractor shall use the marked up labor rates included in the contract for Charge Reimbursable work. 5.4.3.2.2. In the event the work is performed by a sub-contractor(s) listed as a part of the Contractor’s work force, the sub-contractor may include 10% mark-up for parts and materials; the Contractor may add 5% markup for work performed by subcontractor(s). 5.4.3.2.3. If the work is performed by a sub-contractor outside the Contractors work force, the Contractor may markup the sub-contractor(s) cost 10%. 5.4.3.3.The Contractor is not entitled to any charge, fee, or markup for management labor costs unless the Contractor actually deploys additional management personnel in connection with the performance of the specified Work identified as Unscheduled or Upgrades. For example, the Contractor is not entitled to any charge, fee or markup in the event existing management personnel are utilized on an overtime status and the project is under $24,999. 5.4.4. Charge Reimbursable Work is NOT guaranteed. 5.4.5. The Contractor shall meet, or make a good faith effort to meet, the MWBE participation percentage requirement for all Charge Reimbursable Work. 5.4.6. Since Charge Reimbursable Work is not guaranteed, the Bidder shall not rely on Charge Reimbursable Work to meet its MWBE participation requirement and/or its projected profit. 5.4.7. Malicious damage, vandalism, substantiated by a Police Report and reported to the DFW Airport Board ETAM Representative shall be considered for reimbursement under the Charge Reimbursable Work clause. Often what would appear to be abuse or damage intentionally caused by the traveling public, personnel working in and/or utilizing the facilities for normal business activities is considered fair wear and tear and would not qualify for reimbursement. Force Majeure events as described in this specification’s General Terms and Conditions do not apply to the fair wear and tear described in this paragraph. “Third-party” damages are not considered to be a type of damage defined in this Specification. 5.4.8. The Contractor shall compute the labor costs using the Hourly Rate for the specified Services stated in Exhibit 4 – Instructions to Bidders and Bid Forms. 5.4.9. For Charge Reimbursable specified Work, the Contractor shall submit: one (1) hard copy and one (1) electronic format copy of the Bid proposal to the DFW Airport Board ETAM Representative. 5.5. THRESHOLDS 5.5.1. The allocation of responsibility between the Contractor and DFW Airport Board for the cost of the specified Services at the facilities shall be as defined in Exhibit 6 – Thresholds. 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 11 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 5.5.2. The DFW Airport Board ETAM Representative reserves the right to furnish any or all labor, equipment, parts, materials, and approved Subcontractor(s) for particular specified work. 5.6. SERVICE PRIORITY CONFLICTS 5.6.1. The Bidder shall explain fully in its Bid the use of personnel and/or Subcontractor(s) on multiple DFW Airport property Contracts or Work for other entities. The Bidder shall describe in its Bid the method of tracking time usage and the division of payments to the Contractor and its Subcontractor(s) employees working on multiple Contracts. The Contractor shall provide time records showing the time worked by each employee (including starting, ending, and meal period times) and how their time was divided across the multiple Contracts or Work for other entities. The Contractor shall certify the monthly records as being true and correct. These records are subject to audit. 5.6.2. The Contractor shall notify the DFW Airport Board ETAM Representative of any Contracts established by the Contractor or its Subcontractors with the DFW Airport, any DFW Airport tenants, or other entities. Upon execution of the Contract, the Contractor shall provide the DFW Airport Board ETAM Representative, and thereafter keep current during the term hereof, a written report listing other Contracts and include the following: 5.6.2.1.Name of the DFW Airport tenant or Contracted entity; 5.6.2.2.Description of the other Work; 5.6.2.3.Explanation of the precautions taken to ensure that the other Work will not affect the Contractor’s performance under this Contract. Part 6. WORK MANAGEMENT 6.1. OPERATIONAL APPROACH 6.1.1. It is expected that efficiencies of scale possible with such a Scope will be reflected in the Operational Approach Statement and Bid submissions. The Contractor’s Operational Approach shall be constructed such that the DFW Airport Board ETAM Representatives have a single point of contact at all times to initiate action or receive updates on conditions, operations, etc. 6.1.2. DFW Airport Board is seeking the most efficient and effective organization(s) in the industry and is requiring the Bidder to define its approach to managing the specified services of the facilities. The Bidder shall provide a complete Organizational Charts (both Corporate and Site) and Narrative outlining its methodology for performing the Services required. The Bidder’s Operational Approach to satisfying the Specification requirements shall be described in detail in the Operational Approach section of its Bid response. It is the responsibility of the Bidder to provide an organizational structure that reflects the Bidder’s proven experience and how that experience will be employed to satisfy the Specification requirements. The Operational Approach Statement shall include, but not be limited to: 6.1.2.1.An explanation of how the proposed staffing will meet the Contract requirements; 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 12 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 6.1.2.2.An introduction of the Bidder’s team; 6.1.2.3.A list of all Subcontractors and its duties; 6.1.2.4.A description of the overall work schedules of both the Contractor and its Subcontractors employees; 6.1.2.5.A description of the Management Approach and the Approach to Communications within the Bidder’s organization and with DFW Airport Board; 6.1.2.6.A summary of the schedule for implementation of all the aspects of this Contract. 6.1.3. The Operational Approach Statement shall concisely describe the items above, be a maximum of ten (10) pages long and be included in the Bidder’s Bid response. The Operational Approach shall address the items above and other items identified in this Specification. However, additional information the Bidder deems relevant may be added as an Attachment to the Bidder’s response and not counted against the ten (10) page limit. 6.1.4. The Contractor and its Subcontractor(s) shall develop appropriate Management and Operational Approach Plans in the form of Standard Operating Procedures (SOPs) for submission within sixty (60) days after Contract start, unless an extension is requested and approved by the DFW Airport Board ETAM Representative. The DFW Airport Board ETAM Representative may review and inspect the Contractor’s SOPs for completeness and effectiveness. These documents will become the property of DFW Airport Board and will be updated as required, but no less than annually to ensure accuracy of information. 6.1.5. The Contractor shall continuously review its Operational Approach and make improvements to efficiency. Where substantial improvements in fiscal performance are possible, benefit shall be shared between the Airport and Contractor as reflected in price changes negotiated between the Contractor and DFW Airport and implemented through Contract Change Order. 6.2. COMMUNICATION 6.2.1. The Contractor shall maintain effective lines of communication with all elements of the DFW Airport Board to ensure flexible and effective support. The Contractor shall: 6.2.1.1.Proactively participate in defining issues, devising solutions to problems and developing future plans; 6.2.1.2.Support implementing a Management Information Process by providing accessible, accurate, complete and current information involving the management of this Contract. SEAMS will be one vehicle for collecting and reporting management information for the Contractor and DFW Airport Board’s use. However, if there is other management information, the Contractor shall develop a Communication Reporting Process to interface with tenants and DFW Airport Board ETAM Representatives to meet all management information needs. 6.2.2. The Contractor shall provide one-call servicing and ensure that the traveling public, building tenants, visitors, and employees obtain high quality, timely and cost7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 13 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS effective specified Facility Services with only one (1) phone call to one (1) phone number. 6.2.3. DFW Airport Board requires that its occupants not be burdened with Building Services issues. When service issues are needed, the Contractor is responsible to ensure that one (1) call from the DFW Airport Operations Center (AOC) or DFW Airport Board ETAM Representative sets an effective response in motion. Key to this response is to accept responsibility for staying abreast of the status of ongoing and completed Work for each customer, and to proactively keep the occupant apprised of the status of their service issue. 6.2.4. The Contractor shall provide cellular phones, as a minimum, to its management, supervision and other personnel that will be responsible for receiving its Service Requests, complaints, instructions, and for coordination directly with the DFW Airport Board ETAM Representative. Cellular telephone(s) will include direct connect, hands free, and voice mail features. The ‘direct connect’ feature will have the capability to be programmed to include Subcontractors and other service Contractors designated by the DFW Airport Board ETAM Representative. The primary purpose of the cellular telephones is to facilitate communication between the Contractor, DFW Airport Board ETAM Representative, and other Contractors. The cellular phones are also intended to ensure that the Contractor may be contacted at all times during the course of the Contract by the DFW Airport Board ETAM Representative. This includes during emergency situations and special events. 6.2.5. The Contractor shall maintain a Contact List of names, emergency and cellular telephone numbers. This list shall be submitted to the DFW Airport Board ETAM Representative prior to Contract start date and updated as necessary during the Contract period. 6.2.6. The Contractor shall notify the DFW Airport Board ETAM Representative in writing, within twenty-four (24) hours, of changes in contact telephone numbers. 6.2.7. DFW Airport Board will provide landline business telephone(s) for the Contractor in order to conduct DFW Airport Board business. The telephone(s) will be programmed with voice mail and the ability to page the cellular telephone of the Contractor’s supervisory personnel. It is the responsibility of the Contractor to work directly with the DFW Airport Board ETAM Representative to ensure the landline business telephone(s) are programmed to page the Contractors supervisory personnel when a voice mail is received and to work with the DFW Airport Board ETAM Representative to ensure it is activated. 6.2.8. The Contractor shall ensure that its employees only use DFW Airport-provided phones for official business. It is the Contractor’s responsibility to monitor its personnel and take action to ensure abuse does not occur. If an abuse does occur, the Contractor shall act immediately to resolve the abuse, and notify the DFW Airport Board ETAM Representative in writing that the issue is resolved. 6.2.9. The Contractor shall participate in scheduled meetings to include the following: 6.2.9.1.Weekly meetings, at a minimum (up to two (2) hours), to exchange and discuss all pertinent contract-related information and questions with the DFW Airport Board ETAM Representative. Minutes from each meeting shall be recorded by the Contractor, distributed to those present, and will be updated at the next meeting. 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 14 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 6.2.10. The Contractor shall report on the activities accomplished for the prior weekly period, including: 6.2.10.1. reports); Assignments, specified activities, and Service Requests (SEAMS 6.2.10.2. Staff training, badging, and employee retention; 6.2.10.3. Exception Reports for activities not accomplished. 6.2.11. The Contractor shall report on issues identified below, at a minimum, for each meeting: 6.2.11.1. Unplanned and unexpected barriers to prevent accomplishment of activities; 6.2.11.2. Equipment malfunctions (inoperative or in need of replacement); 6.2.11.3. Operational issues with equipment; 6.2.11.4. Issues with the Contractor, Subcontractor, tenants, traveling public, and DFW Airport personnel. 6.3. BUILDING TOUR CHECKLIST 6.3.1. The Contractor shall identify areas that require daily monitoring to ensure optimal functionality. The Contractor shall develop a formalized Structured Checklist(s) for a Building Tour Process. The checklist shall include, but not limited to: 6.3.1.1.All areas that require daily monitoring, arranged in a logical and efficient order; 6.3.1.2.Clearly defined conditions that must be monitored and noted; 6.3.1.3.Space for issues, concerns, or problems observed. 6.3.2. The Building Tour Checklists shall be retained as record documents. The Contractor shall summarize pertinent checklist information and measures in the monthly report to the DFW Airport Board. In the future, SEAMS may be used for scheduling and documenting these inspections. Part 7. STAFFING AND SUPERVISION 7.1. STAFFING PROPOSAL 7.1.1. The Bidder shall Bid the Solicitation in compliance with Exhibit 13 – Mandatory Minimum Staffing Matrix/Work Schedule which is the base level of staffing required and shall not be altered by the Contractor without the written approval of the DFW Airport Board ETAM Representative and executed by Contract Change Order. The Contractor shall submit an Operational Approach Plan (Article 0 – General Specifications and Provisions, Part 6, Paragraph 6.1) describing personnel deployment by Work Zones. The plan shall include at a minimum one Supervisor per shift. Final Zoning Schedules are to be reviewed and approved by DFW ETAM Representative. 7.1.2. The Supervisor(s), technical and non-technical personnel identified on the Contractor’s Staffing Matrix shall provide exclusive Service to the facilities specified for this Solicitation. The Contractor shall not use the identified personnel to perform other duties or Work on other contracts or for other entities during its regularly 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 15 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS scheduled shifts, without express written approval by the DFW Airport Board ETAM Representative. 7.1.3. The Bidder in its Bid submittal may exceed these staffing levels if its Operational Approach requires additional personnel. If the Bidder’s staffing requirements exceed those of Exhibit 13 – Mandatory Minimum Staffing Matrix/Work Schedule the Bidder shall: 7.1.3.1.Submit a Staffing Proposal that outlines the Bidder’s staffing strategy for meeting the Scope of Work; 7.1.3.2.Provide a Staffing Matrix/Work Schedule indicating each person proposed to perform each part of the Work, including Subcontractor’s personnel and its job classification or title; 7.1.3.3.Provide a preliminary Work Schedule by indicating the hours each person/job classification would be on-site, Reference Table 1. Additional Personnel Staffing Matrix Example. TABLE 1. ADDITIONAL PERSONNEL STAFFING MATRIX EXAMPLE Staff/Position Information Position Proposed Work Week Annual Hours Sunday Monday Tuesday Wednesday Thursday Friday Saturday Supervisor Annual Hours - Hours Hours Hours Hours Hours - Job/Class Title Annual Hours Hours Hours Hours Hours Hours Hours Hours Job/Class Title Annual Hours Hours Hours Hours Hours Hours Hours Hours Job/Class Title Annual Hours Hours Hours Hours Hours Hours Hours Hours 7.1.4. The Mandatory Minimum Staffing Matrix/Work Schedule submittal and the number of staff personnel assigned to this Contract identified in the Bid shall become a binding minimum standard of Contract compliance when accepted by DFW Airport Board and upon Contract execution. 7.1.5. All positions identified on the Mandatory Minimum Staffing Matrix/Work Schedule or the Bidder’s Staffing Matrix/Work Schedule are required to be back filled when the person assigned to that position is on vacation, has called in sick, or is unavailable to work due to other circumstances. All positions identified on these schedules are critical and shall be present on-site during the times indicated on the schedule. 7.1.6. The Contactor shall limit the overtime hours worked by an employee providing services at DFW Airport’s facilities to a maximum of sixteen (16) hours per week. These provisions apply to employees working specified services at one or more DFW facilities. Therefore, if a Contractor has another contract on the Airport and requests that an employee from this contract backfill a position on another contract that employee can only work a maximum of 16 hours of overtime that week. 7.1.7. Job responsibilities cannot be assumed by an individual already identified as working during the same shift. As an example, the restroom attendant John Doe calls in sick; the Contractor shall back fill his position by calling into work another restroom 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 16 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS attendant not already identified on the Mandatory Minimum Staffing Matrix/Work Schedule or on any other DFW Airport Board executed Contract. 7.1.8. Monthly invoices shall include the Mandatory Minimum Staffing Matrix/Work Schedule or the Contractor’s Staffing Matrix reflecting the increase number in personnel, utilized during that billing period with the names and hours of the Contractor and Subcontractor personnel who actually performed the Services. The Invoice and Mandatory Minimum Staffing Matrix/Work Schedule shall be certified by a principal of the Contractor’s Company (or designee) as true and correct, and be subject to audit by DFW Airport Board as specified elsewhere. Failure to provide the personnel proposed in the Contract will result in a reduction in the Contract payment for each person not actually performing Services, using the Hourly Rates contained in the Bid submittal, and may be declared an event of default under the Contract. 7.1.9. Monthly the Contractor shall document it’s compliance with the Mandatory Minimum Staffing Matrix/Work Schedule. The Contract shall submit with its monthly invoice a completed work schedule daily report for the previous month, reference Exhibit 14, for an example of this reporting. Another option for the Contractor is to submit a report generated from a bio-metric time clock and approved by DFW Airport Board ETAM Representative. The report submitted shall be traceable to payroll records including payroll registers and time cards. 7.1.10. No allowances will be granted to compensate the Contractor for extra personnel required beyond those identified by the Bidder in its Mandatory Minimum Staffing Matrix/Work Schedule. Failure of the Bidder to provide either and/or both the quality of work and quantity of staff to perform the requirements of the Solicitation, as determined by the DFW Airport Board ETAM Representative, may result in the termination of the Contract. 7.2. CONTRACTOR PERSONNEL 7.2.1. All employees of the Contractor and its Subcontractors shall have the ability to understand, take direction, speak, read and communicate in English. DFW Airport Board reserves the right to spot check employees of the Contractor to enforce this requirement at any time during the course of this Contract. 7.2.2. The Contractor shall, at all times, have a person on DFW Airport property that is authorized to act on behalf of the Contractor in matters of resource allocation to respond to Contract requirements. Resource allocation includes, but is not limited to: commitment of Contractor’s funds, labor, and Subcontractor utilization. 7.2.3. The Contractor shall provide and maintain competent Supervisory personnel as required in this Specification. The Contractor’s Supervisor(s) shall have a minimum of five (5) years experience in any of the Services included in this Solicitation and a minimum of two (2) years in supervision. The DFW Airport Board ETAM Representative shall have the right to reject any proposed Supervisor, even though that proposed Supervisor meets the minimum qualifications set forth herein. 7.2.4. The Contractor’s Supervisor(s) shall have the ability to perform tasks as required to complete Work, Schedule, and Open items. The Supervisor(s) shall not be the primary responsible individual to perform Contract tasks. Its primary role is to direct 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 17 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS Work effort, oversee the Work functions, and audit the performance of others to determine the completeness and quality of Services. 7.2.5. The Contractor shall satisfy the DFW Airport Board ETAM Representative that the Contractor’s Supervisors: 7.2.5.1.Are fully trained and have had extensive on-the-job training and/or experience in supervising each discipline under its supervision; have an intimate knowledge of the various tasks, equipment, and materials in order to properly supervise and direct its employees in its individual tasks; and maintain and control an effective inspection and follow-up program. This also includes the ability to use computers, associated hardware, business equipment, and DFW Airport Board’s SEAMS program. Documentation provided by the Contractor to satisfy this requirement shall be scanned and attached to the individual’s employee profile in SEAMS. 7.2.6. The DFW Airport Board ETAM Representatives will actively participate in, and have the right to approve, the selection of individuals responsible for the management and supervision of specified Services of the facilities. No person shall be designated by the Contractor as a Supervisor, a Manager, or be placed in a Supervisory position at any time without the DFW Airport Board ETAM Representative’s prior written approval. The Contractor shall provide proper documentation, including an explanation of how the individual meets all specified requirements, for each proposed Supervisor or Manager to the DFW Airport Board ETAM Representative. The DFW Airport Board ETAM Representative shall not unreasonably withhold or delay approval of an individual. 7.2.7. Contractors’ and Subcontractor’s employees shall not have any personal visitors during their shift, nor shall they have any friends, family members or children accompanying them while they are working. 7.3. MANAGEMENT PERSONNEL 7.3.1. For the purposes of this Specification, key personnel include personnel in management and supervisory positions at both DFW Airport and at the Contractor’s offices that provide support for this Contract. Managers and Supervisory personnel shall be considered Key Personnel. In the Operational Approach the Contractor shall indicate the Contractor’s position titles equivalent to the Site Manager (SM). The Contractor shall provide either a job description or resume for all persons designated as Supervisors. 7.3.2. The Contractor shall designate a Site Manager (SM) The Supervisors in the absence of the SM, shall be the contact person for the Contractor to the DFW Airport Board ETAM Representative and shall be on-site 24/7/365 days and readily available in the facilities identified in Exhibit 1 – Building Descriptions. 7.3.3. The Contractor shall be represented by the SM. The SM shall be considered the highest-ranking contract employee on the Contract. The SM is required to be on-site during normal business hours and at other times when its services are required. The SM has direct responsibility for all personnel under this Contract including the Contractor’s Subcontractors and its own personnel. 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 18 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 7.3.4. The SM shall possess a minimum of ten (10) years experience with proven skills managing the specified Services. The ten (10) year requirement for experience and education applies to the SM’s primary profession. The SM’s experience and background shall include significant experience in managing the specified Services in an environment similar to DFW Airport. 7.3.5. The SM shall be responsible for conflict resolution between the Contractor’s direct employees and its Subcontractors(s). Conflict resolution decisions shall be made swiftly and uphold the Contractual agreements herein. 7.3.6. The SM shall settle disputes with its Subcontractor(s) stemming from differing interpretations of Contracts within its organization. 7.3.7. The SM shall make conflict resolution decisions in the DFW Airport’s best interests. 7.3.8. Any member of the Contractor’s team that fails to meet the requirements of this Contract shall be replaced at the request of the DFW Airport Board ETAM Representative. 7.3.9. Bidders shall submit one (1) resume for all proposed Key Personnel. The resume shall be current, shall not exceed two (2) pages, shall be submitted with the Bidder’s Bid, and shall contain the following information: 7.3.9.1.Name; 7.3.9.2.Education/training/licenses; 7.3.9.3.Proposed assignment: Title and organizational element; 7.3.9.4.Current position and beginning date; 7.3.9.5.Current significant responsibilities or projects; 7.3.9.6.Previous positions (last ten (10) years); 7.3.9.7.Firm and period of employment; 7.3.9.8.A Summary of any relevant unique experience or education, that may not be evident from the above information. 7.3.10. The Contractor shall provide experienced and knowledgeable managers and administrative staff capable of directing and coordinating all services, personnel, and Subcontractor(s) under this Contract. The staff shall have strong communications and customer service skills, including a clear sense of urgency for responding to Service issues and taking corrective action. 7.3.11. The Contractor shall, at all times, have a person on DFW Airport property that is authorized to act on behalf of the Contractor in matters of resource allocation to respond to Contract requirements. Resource allocation includes, but is not limited to: commitment of Contractor’s funds, labor, and Subcontractor utilization. 7.4. SUBCONTRACTORS 7.4.1. The Contractor agrees that certain tasks shall be performed by Subcontractor(s) engaged by the Contractor rather than by the Contractor’s direct employees. The Contractor shall use due diligence and due care, and be held to the highest level of 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 19 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS professional management standards for comparable properties, in selecting Subcontractor(s) and in supervising its performance. In addition, if the Contractor at any time does not have on file a current Insurance Certificate for a Subcontractor in the form required by DFW Airport Board, the Contractor shall direct such Subcontractor not to enter upon any portion of the DFW Airport facilities and, if the Contractor becomes aware that such Subcontractor has entered onto the facilities, shall take appropriate action to remove such Subcontractor from the facilities and to prevent such Subcontractor from further entering upon the facilities until the required Insurance Certificate is on file. 7.4.2. The Contractor shall certify in writing that all Contract agreements between the Contractor and Subcontractors are finalized prior to full Notice to Proceed. 7.4.3. All Subcontractors shall be responsible for the safety and training of its personnel as specified elsewhere in Article 0 – General Specifications and Provisions and appropriate Articles, and shall provide the Contractor with affidavits and records to prove compliance. 7.4.4. The Contractor shall work closely with its Subcontractor(s) to develop training schedules and methods. When finalized, the Contractor shall present the schedule to the DFW Airport Board ETAM Representative for approval. 7.4.5. The Contractor shall be held responsible for its Subcontractors for work equipment requiring inspection and certification (such as but not limited to: staging, scaffolding, slings, lifts, and ladders) and shall maintain required testing and inspection information. 7.5. STAFFING REQUIREMENTS 7.5.1. The Contractor and its Subcontractor(s) shall be responsible for maintaining satisfactory standards of employee competency, conduct, courtesy, appearance, honesty, integrity, good attitude, and behavior. The Contractor shall be responsible for taking such disciplinary action with respect to any employee, as may be necessary, including removal from the site. 7.5.2. The Contractor shall monitor and manage the performance of all employees and its Subcontractor(s) employees. In the event that DFW Airport Board ETAM Representative determines the performance of an employee to be sub-standard, it will be the responsibility of the DFW Airport Board ETAM Representative to bring this concern to the attention of the Contractor in writing. When sub-standard performance of an employee is detected by the Contractor or is reported to Contractor by the DFW Airport Board ETAM Representative, the Contractor shall take immediate action to improve the performance of that employee to the expected level through the application of Performance Management practices. If the employee fails to demonstrate the necessary improvement in performance, the Contractor shall initiate disciplinary action up to and including termination of employment 7.5.3. At DFW Airport Board ETAM Representative's request, the Contractor shall immediately remove from the premises or dismiss any employee or Subcontractor(s) employee found unfit to perform duties due to one or more of the following reasons: 7.5.3.1.Neglect of duty; 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 20 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 7.5.3.2.Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words or actions, or fighting; 7.5.3.3.Theft, vandalism, immoral conduct or any other criminal action; 7.5.3.4.Selling, consuming, possessing, or being under the influence of intoxicants, alcohol, or illegal substances that produce similar effects while on duty; 7.5.3.5.In possession of any type of weapon on DFW Airport property; 7.5.3.6.Organizing or participating in any form of gambling; 7.5.3.7.Misuse of equipment, computers, or internet access; 7.5.3.8.Any unprofessional and/or non-business like behavior. 7.5.4. All Contractor and Subcontractor employees that will be performing Work at DFW Airport shall be badged (Green Non-SIDA). The Contractor shall be responsible for all badging and associated fees as per the then-current DFW Airport Board Schedule of Charges. 7.5.5. The Contractor and Subcontractor(s) employees shall be required to pass background checks. All background screening shall be performed by the Contractor prior to sending personnel to DFW Airport Badging Office. If requested by the DFW Airport Board ETAM Representative the Contractor shall perform additional background checks on its employees and its Subcontractor(s) employees, during the period of the Contract. 7.5.6. Employees that are currently badged on the DFW Airport property are required to complete another badge application, indicating the employer the person is currently working for and the Contractor the individual will be working for under this Contract. However, employees will only be issued a single badge regardless of the number of firms they work for on DFW Airport property. 7.5.7. A summary of the results of the pre-employment investigation shall be furnished to the DFW Airport Board’s Representative prior to employment, if requested. The Contractor and Subcontractor employees shall not be permitted to work on DFW Airport property without the DFW Airport Board ETAM Representative’s approval and the employment investigation being completed and accepted. 7.6. WORK HOURS 7.6.1. Certain critical areas may only be accessible during the late night or early morning hours for scheduled specified Services. The accessibility of these locations is at the discretion of the DFW Airport Board ETAM Representative. The Contractor shall schedule access with the DFW Airport Board ETAM Representative. 7.6.2. The Contractor shall adjust work hours depending on available access to locations to perform functions and shall not disrupt DFW Airport tenants operations. 7.6.3. Weather conditions across the country may affect Airport Operations. The Contractor is required to respond with adequate staffing to support Airport Operations at all times. 7.6.4. The Contractor shall be available for emergency situations, including but not limited to: force majeure events. The Contractor shall provide qualified and trained 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 21 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS individuals when conditions warrant as determined by the DFW Airport Board ETAM Representative. Temporary employees may be used only with the written approval of the DFW Airport Board ETAM Representative, after the number of staff and duration has been determined. Temporary employees, or those hired from temporary employment services, shall not be used to satisfy base Contract requirements. 7.6.5. The Contractor shall establish a sign-in-and-out log upon which the employees of the Contractor and its Subcontractor(s) must sign in and out twenty-four (24) hours a day, seven (7) days a week. A bio-metric clock can be used in place of the sign in and out log. Daily log sheets are to be retained by the Contractor and be available for inspection at any time by the DFW Airport Board ETAM Representative. 7.6.6. The Contractor shall submit a proposed sign-in-and-out form for the DFW Airport Board ETAM Representative’s approval prior to the Contract start date. 7.6.7. The Contractor’s automated time keeping system is sufficient to meet the requirement of the sign-in-and-out log. However, if the automated time keeping system cannot account for the Contractor’s and it’s Subcontractor(s), the Contractor shall develop a method to meet the requirement. The DFW Airport Board ETAM Representative shall approve the Contractor’s proposed method prior to the Contract start date. 7.7. TRAINING 7.7.1. The Contractor shall develop and implement a comprehensive program for training personnel in the requirements of the Services provided in the Specifications. The training program shall include well-defined and developed training methods, materials (instructor and trainee) schedules, and evaluation plans. Training evaluations shall be designed to evaluate training effectiveness and knowledge transfer. The DFW Airport Board ETAM Representative shall review all draft-training materials prior to its implementation. 7.7.2. The Contractor personnel shall complete all DFW Airport Board required training to maintain safety, access, security, environmental stewardship certification, and DFW SEAMS systems proficiency. DFW Airport Board does not anticipate a single class length of more than four (4) hours, per training requirement. In addition, there are approximately ten (10) on-line training modules that each employee is required to complete on an annual basis, depending on the service they provide. Each module may take up to one (1) hour to complete. These training hours shall be included in the Bid. The training modules may include, but are not limited to: 7.7.2.1.Storm Water Pollution Prevention; 7.7.2.2.Deicing Accreditation; 7.7.2.3.Asbestos Awareness; 7.7.2.4.Environmental Stewardship Module; 7.7.2.5.Environmental Stewardship Video; 7.7.2.6.Hazardous Materials & Special Waste Management; 7.7.2.7.Initial Storm Water Pollution Prevention Awareness; 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 22 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 7.7.2.8.Introduction to Ground Vehicle Driver Simulation; 7.7.2.9.AOA Gate Entry System Orientation; 7.7.3. 7.8. 7.7.2.10. AOA General Escort; 7.7.2.11. Consolidated Runway Incursion Prevention; 7.7.2.12. Ground Vehicle AOA Familiarization Manual; 7.7.2.13. Module 1 Ground Vehicle OPS: Security on the AOA; 7.7.2.14. Module 2 Ground Vehicle OPS: Non Movement; 7.7.2.15. Module 5 Ground Vehicle OPS: Radio Communications; 7.7.2.16. Module 6 Ground Vehicle OPS: Safety Areas; 7.7.2.17. Module 7 Ground Vehicle OPS: Low Visibility; 7.7.2.18. Module 8 Ground Vehicle OPS: Runway Incursion Prevention; 7.7.2.19. Ramp Safety Awareness; 7.7.2.20. Winter Weather Operations for the AOC; 7.7.2.21. Records Management; 7.7.2.22. Records Management Training; 7.7.2.23. Risk Management. The Contractor’s monthly report shall report all training conducted each month. CONTRACTOR AND SUBCONTRACTOR PARKING Part 8. ALL CONTRACTOR AND ITS SUBCONTRACTOR(S) EMPLOYEES SHALL PARK THEIR VEHICLE IN THE ‘ASSIGNED PARKING AREA’ AS DESIGNATED BY THE DFW AIRPORT BOARD ETAM REPRESENTATIVE. PARKING SPACES THAT ARE DESIGNATED BY THE DFW AIRPORT BOARD ETAM REPRESENTATIVE FOR CONTRACTOR USE SHALL BE UTILIZED ONLY FOR WORK PERFORMED UNDER THIS CONTRACT. ABUSES OF THIS POLICY, AS WELL AS THE CORRECTIVE ACTION TAKEN, SHALL BE SUBMITTED IN WRITING TO THE DFW AIRPORT BOARD ETAM REPRESENTATIVE.MATERIALS AND EQUIPMENT 8.1. MATERIALS AND SERVICES FURNISHED BY DFW AIRPORT BOARD 8.1.1. DFW Airport Board will furnish the utility services at existing outlets for the Contractors use in those facilities provided by DFW Airport Board for the Work performed under the Contract, including: electricity, data and voice communications, sewage service, and refuge collection (from existing collection points). Utilities specified above will be furnished at no cost to the Contractor. The Contractor shall take 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 23 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS action to ensure energy conservation is in its plan when using DFW Airport Board owned space. 8.1.2. Only the supplies and materials identified in Exhibit 3 – Warehouse Inventory, shall be furnished by DFW Airport Board to the Contractor at no cost. These supplies and materials will be drawn by the Contractor's Supervisors from the Warehouse on an ‘as-needed’ basis using a Requisition Form supplied by the DFW Airport Board ETAM Representative. The Contractor shall ensure the proper control and use of supplies and materials at all times. 8.1.3. Any items that are drawn from DFW Airport Board inventory and not used shall be returned. The Contractor shall submit a Written Request to return with reasons for the return. All supplies and materials to be returned shall have the Work Order number of the item purchased on and be returned in a reasonable amount of time, i.e., before the Work Order is closed out. 8.1.3.1.If DFW Airport Board Warehouse discontinues a product furnished to the Contractor at no cost, the Contractor shall provide the product or an equivalent product under the Charge Reimbursable clause of the Contract. 8.1.3.2.Materials and supplies provided for this Contract are located at the following: 8.1.3.3.Procurement Warehouse, 3122 East 30th Street, DFW Airport, TX 75261. 8.1.3.4.All stocks and supplies provided by DFW Airport Board or provided by the Contractor and paid for by DFW Airport Board SHALL NOT BE REMOVED nor shall stocks and supplies in inventory at the termination of the last official work day be removed from DFW Airport property. 8.2. MATERIALS AND EQUIPMENT FURNISHED BY CONTRACTOR 8.2.1. The Contractor shall furnish and be responsible for all supplies, (excluding items identified in Exhibit 3 – Warehouse Inventory) materials, and tools necessary for the performance of the Work under this Contract, unless otherwise specified. Supplies and materials shall be of the quantity, type, and quality used in large-scale operations, and shall meet the requirements specified herein. The Contractor shall make no change in the type, or quality of grade of supplies and materials currently being used, unless DFW Airport has approved such change. 8.2.2. The Bidder shall complete Exhibit 11 Custodial Equipment Form and submit it with its bid. The items listed are examples of typical equipment used in the performance of custodial services, the Bidders list may include more or less of the items identified. The Bidder shall identify whether the equipment is purchased or leased. All equipment purchased will become property of DFW Airport at the termination of this agreement. 8.2.3. Invoices furnished as proof of purchase by the Contractor or Subcontractor(s), including but not limited to equipment, parts, materials and supplies, may include a percentage markup (excluding items identified in Exhibit 3 – Warehouse Inventory) not to exceed 10%. 8.2.4. The Contractor shall furnish and maintain all tools and other apparatus necessary to perform the Work according to the Specifications. Such tools and apparatus shall be modern, well maintained, and of a type and design appropriate to the use applied. If 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 24 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS there is a doubt as to the appropriateness for the use of the tool or apparatus, the DFW Airport Board ETAM Representative shall have final say. 8.2.5. The Contractor shall use only equipment with all necessary safety features to ensure safe operation of equipment and/or tools and shall be responsible for the security of such tools. 8.2.6. The Contractor and its Subcontractor(s) shall install replacement parts that are appropriate to the equipment, its operating conditions, and the required performance levels. Substandard components shall not be used. All parts, materials, components, and replaceable inserts used in the maintenance and repair of equipment systems shall be new, suitable for the type and severity of service, and meet safety performance codes and standards. Refurbished parts are not to be used unless approved by the DFW Airport Board ETAM Representative. 8.2.7. The Contractor is responsible for supplying Service personnel with all tools, including specialty tools. The Contractor supplied tools shall include, but not be limited to: vacuums, power sweeper, scrubbers, pressure washer, cleaning carts, etc... The Contractor shall maintain all tools, and materials to service specific types of equipment. 8.2.8. The Bidder shall provide a preliminary list of the proposed tools and supplies as part of the Bidder’s Bid. The list of materials and tools shall be used to evaluate the Bidder's responsiveness to the requirements of this Contract. The list shall include the manufacturer's name, brand name, size, quantity, and statement certifying that materials supplied meet or exceed Contract requirements. Any and all items (i.e., part, materials, tools, etc.) purchased with funds from this contract will remain the property of DFW Airport Board upon the completion of this Contract. The only exception to this shall be equipment leased through an established leasing firm. All purchases shall be logged into SEAMS for tracking. 8.2.9. The Contractor shall provide a final list of materials and shall be part of the deliverable requirements to the DFW Airport Board ETAM Representative for review and approval within five (5) days prior to Contract start date. The list shall include the Manufacturer's name, brand name, size, quantity, and statement certifying that materials supplied meet or exceed Contract requirements. This list of materials and tools replaces the preliminary list provided in the Solicitation Documents, and becomes a part of the Contract. Any proposed changes to the list will require a documented Change Order to the Contract. 8.2.10. The Contractor shall minimize the use of tools that produces harmful noise levels. The Contractor shall ensure its employees use proper hearing protection while using tools that produces harmful noise levels. 8.2.11. DFW Airport Board reserves the right to test the materials and chemicals used by the Contractor. If the material or chemical testing results do not meet the Specifications as submitted to DFW Airport, the Contractor may be subject to Contract remedies described elsewhere in this Solicitation. 8.2.12. The Contractor shall maintain equipment to perform the task for which it was designed with top efficiency. The Contractor shall maintain the equipment to prevent damage to DFW Airport Board and tenants’ furniture and other property. If there is a 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 25 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS doubt as to the appropriateness for use of the tool or apparatus, the DFW Airport Board ETAM Representative shall have final say. 8.2.13. DFW Airport Board assumes no responsibility for the safeguarding of any of the Contractor’s equipment, tools, materials, or supplies used in the performance of its duties and stored at the worksite. The Contractor, at its expense, shall replace any equipment or tools lost or stolen in the course of Work or at other times, including equipment provided by DFW Airport Board. 8.2.14. The Contractor and its Subcontractor(s) shall store equipment deemed necessary on site in locations approved by the DFW Airport Board ETAM Representative. 8.2.15. The Contractor is solely responsible for the equipment being secured. 8.2.16. Properly arranged and maintained equipment spaces are essential to safety and efficient operation. This includes, but is not limited to: 8.2.16.1. Keeping janitorial closets clean, free of clutter and inappropriately stored materials; 8.2.16.2. stored. Ensuring that flammable or other hazardous materials are properly 8.2.17. The Contractor, as part of its responsibilities, shall implement and maintain rigid controls to ensure against wasteful consumption and/or pilferage by its employees or other persons of the supplies and materials furnished. The Contractor shall be held fully responsible for any irregularity or misuse determined to be caused by its employees. The Contractor shall promptly report any loss to the DFW Airport Board ETAM Representative and indicate the steps, which the Contractor has or intends to take to remedy the situation and to prevent future loss. 8.2.18. The Contractor shall be responsible for any damage caused by use of improper methods and products. The Contractor shall be held accountable and liable to DFW Airport Board for any damage to DFW Airport property caused by the Contractor or its employees. 8.2.19. The Contractor shall notify the DFW Airport Board ETAM Representative upon notice of discontinuation by Manufacturer of any product provided for under this Contract. If such condition occurs, the DFW Airport Board ETAM Representative will consider Contractor’s request for substitution when following conditions are satisfied: 8.2.19.1. The Contractor shall provide a sample of an alternative product to the DFW Airport Board ETAM Representative within twenty-four (24) hours after notification of the product’s discontinuation, for testing/evaluation by the DFW Airport Board ETAM Representative. Reason for requesting substitution shall be adequately explained, documented and properly submitted; 8.2.19.2. Requested substitutions shall fulfill the functions, Maintenance, Operational, and aesthetic function of the specified product with similar performance characteristics. Provide detailed comparison of significant qualities of proposed product with those originally specified; 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 26 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 8.2.19.3. Requested substitution will not require extensive revisions to specified services Procedures for use; 8.2.19.4. Requested substitution will not adversely affect Contractor's specified services Schedule; 8.2.19.5. Requested substitution is compatible with other materials with which it will come in contact; 8.2.19.6. If requested substitution involves more than one Contractor, requested substitution has been coordinated with other Contractors, is uniform and consistent, is compatible with other products, and is acceptable to all Contractors involved. 8.2.20. Upon approval of an alternative product, the Contractor shall provide that product to the DFW Airport Board ETAM Representative at a cost to be agreed upon by the DFW Airport Board ETAM Representative and the Contractor. 8.2.21. The Contractor shall comply with Manufacturer's written instructions and recommendations for installing and/or servicing products. 8.2.22. The Contractor shall apply products at the time and under conditions that will ensure the best possible results. 8.2.23. The DFW Airport Board ETAM Representative shall review and approve new and/or replacement materials and methods prior to commencement of Work. 8.2.24. The Contractor and its Subcontractor(s) shall use products, cleaners, and materials that are not considered hazardous and that will not damage exposed surfaces. 8.2.25. After the Notice to Proceed is issued and before contract start, the Contractor shall furnish and deliver to the DFW Airport Board ETAM Representative three (3) bound sets of Material Safety Data Sheets (MSDS) for each Contract item for which an MSDS has been issued by the Manufacturer. Each set shall be provided in a 3-ring binder(s), with each MSDS labeled and in alphabetical order by type of material. The MSDS binders shall be maintained at the Contractors expense at a location designated by the DFW Airport Board ETAM Representative throughout the term of the Contract. Binders shall be updated when the Manufacture issues an update or when an item is requested that is not on Contract list. 8.2.26. The Contractor and its Subcontractor(s) shall dispose of waste materials in compliance with applicable Laws and Regulations. The Contractor and its Subcontractor(s) shall containerize hazardous and unsanitary waste materials separately from other waste. Containers shall be marked appropriately and disposed of legally, according to laws and regulations. All Work, including contact with and handling of hazardous materials and wastes, the disturbance or dismantling of structures or equipment containing hazardous materials, and/or the disposal of ordinary and hazardous materials and wastes shall comply with applicable Federal requirement including 29 CFR 1910/1926, 40 CFR 260–265, 40 CFR 61, 49 CFR 171–179, and applicable State and Municipal Safety and Environmental requirements. Contractor shall submit to the DFW Airport Board ETAM Representative and maintain copies of permits, certificates, and manifests that indicate hazardous waste has been disposed of in compliance with the regulations. Where there is a conflict between applicable regulations, the most stringent shall apply. 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 27 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 8.2.27. The Contractor shall provide proper storage cabinets, containers, and transporting means of hazardous materials/flammable materials. Proper National Fire Protection Association (NFPA) labels, cautions signs, and warning labels shall be visible and secured to items. 8.2.28. The Contractor and its Subcontractor(s) shall not bring any materials, supplies or other types of products on the DFW Airport property without prior written approval by the DFW Airport Board ETAM Representative. The Contractor and its Subcontractor(s) shall provide a complete MSDS for each product intended for use prior to its use. Any material proposed for consideration must be clearly marked as SAMPLE and NOT FOR USE until approved by the DFW Airport Board ETAM Representative. 8.3. OFFICE PREMISES, MATERIALS, AND EQUIPMENT 8.3.1. DFW Airport Board will provide certain DFW Airport-owned office space, storage, and closets for Contractor use only in connection with this Contract. All such Airport-supplied areas or furnishing will be provided in ‘as-is’ condition. If the Contractor decides to use the DFW Airport Board-furnished facilities, adequate precautions shall be taken by the Contractor to ensure safe, sanitary, and appropriate use. 8.3.2. The Contractor shall provide all necessary administrative materials, records, equipment, computers, business equipment, office supplies, and all furniture (including desks and chairs) necessary to accomplish the functions of the service office properly. This includes equipment necessary to effectively communicate to staff, occupants and DFW Airport Board ETAM Representative. (Reference Exhibit 7 – SEAMS Requirements for minimum computer requirements.) 8.3.3. The Contractor shall obtain written approval from the DFW Airport Board ETAM Representative prior to making any modifications or alterations to the facilities. Such modifications or alterations will be made at the expense of the Contractor. 8.3.4. The Contractor shall ensure employees who eat their meals in the building do so only in designated eating areas. 8.3.5. When no longer required or at the completion of the Contract, all Airport-furnished office space, storage, and closets shall be returned to DFW Airport Board in the same condition as received, except for reasonable wear and tear, approved modifications, and alterations. 8.4. CONTRACTOR VEHICLES 8.4.1. The Contractor shall provide all motor vehicles, trucks, and other motor driven equipment necessary to perform the Work in this Contract and assume all liability for their operation and use. Contractor vehicles for use on DFW Airport property shall be kept in good repair and shall be of a type appropriate to pertinent operations and services. Under no circumstances shall the Contractor’s employees’ or Subcontractors’ employees’ privately owned vehicles be used in performance of this contract. 8.4.2. The Contractor shall coordinate the number of parking pass and security access passes with the DFW Airport Board ETAM Representative. All parking passes and gate 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 28 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS access pass initial issue fees will not be charged to the Contractor. Any fees charged for replacing lost or damaged passes shall be paid by the Contractor. 8.4.3. DFW Airport has assumed a leadership role in achieving a reduction in air emissions and has established a goal of a 100% clean vehicle fleet. Any vehicles used by the Contractor in performance of Work associated with this Specification shall meet clean fleet requirements. Vehicles that were purchased after 2004 for use in the United States and that meet EPA emission requirements satisfy the requirements of this paragraph. Vehicles considered for use on this Contract that are older than 2004 would need to be evaluated on a case by case basis. 8.4.4. Vehicles required to service the Contract requirements shall be leased or owned by the Contractor. The costs of the lease, vehicle maintenance, insurance, taxes, licensing, registration and all other vehicle fees shall be included in the Bidders pricing submittal. The Contractor shall ensure that vehicles are maintained in working condition . Any and all maintenance performed on the vehicle(s) shall be recorded and reported in the Contractor’s monthly report. The Contractor shall provide VIN# for all vehicles. Vehicle information, including a copy of the signed vehicle lease agreement(s), shall be submitted within fifteen (15) days of Notice to Proceed issued by DFW Airport Board. Part 9. PERFORMANCE 9.1. GENERAL PERFORMANCE 9.1.1. The Contractor and its Subcontractor(s) shall perform all of its obligations and functions under this Contract in accordance and adherence with this Specification. All services, staff, equipment, and systems shall be maintained at a level, fair wear and tear excepted, to ensure that building(s) are cleaned in an efficient and economical manner. 9.1.2. The general and periodic cleaning requirements for DFW Airport have been developed and described in the Attachments. The Attachment(s) Tasks List for each type of area or finish is not intended to be all-inclusive. A system (i.e., ceiling, wall and floor systems, etc) shall include all the components that make up that system. The tasks lists are representative of the Service Tasks required under this Contract. However, additional general or periodic tasks may be required by the Traffic Study performed by the Contractor, Manufacturer and maintenance recommendations shall be included in the Bid. Bidders with relevant experience performing the type of Work specified should be able to calculate its Bid from the Building Tour and specified tasks requirement to be performed. 9.1.3. Any tasks listed for annual performance basis shall be performed within the first three (3) months of Contract award and on an annual basis thereafter. 9.1.4. The Contractor shall submit all Service Tasks and proposed Work Schedule changes to the DFW Airport Board ETAM Representative for approval prior to any changes being implemented in order to ensure DFW Airport Operations are not disrupted by any changes in Service frequency, method of operation and/or other Work functions. 9.1.5. The Contractor shall be proactive in its approach to requirements, changes and modifications and will work directly with the DFW Airport Board ETAM Representatives to ensure the Airport Operations are its highest priority. 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 29 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 9.1.6. The DFW Airport Board ETAM Representative reserves the right to request the Contractor and its Subcontractor(s) any specified service be re-performed. Should the Contractor and/or its Subcontractor(s) fail to immediately correct the deficiency, DFW Airport Board ETAM Representative reserves the right to have a third-party correct the deficiency and deduct the cost of the Corrective Action from the Contractor’s next payment. 9.2. COORDINATION 9.2.1. The Contractor and its Subcontractors, in the course of performing its Services, will be required to interface with other Contractors, DFW Airport Board personnel, tenant groups, and facilities groups on DFW Airport property to ensure continuity of Service and proper coordination of specified Services. The Contractor shall coordinate all Service activities so as not to interfere with Airline or tenant operations. The Contractor is responsible to coordinate all activities with all affected parties, which may include, but not limited to: general maintenance efforts, repairs, equipment shut-down, Charge Reimbursable Work proposals, emergency responses and facility operation functions. The Contractor shall coordinate with the DFW Airport Board ETAM Representative to schedule a Services Team Meeting on a schedule to be determined by the DFW Airport Board ETAM Representative. At a minimum, one (1) Supervisor shall be in attendance. The Contractor shall report operational concerns and conflicts with other Contractors immediately and in writing to the DFW Airport Board ETAM Representative. 9.2.2. DFW Airport Board requires that its occupants not be burdened with building services issues. When they have service needs, the Contractor is responsible to ensure that one (1) call from DFW AOC and/or DFW Airport Board ETAM Representative sets an effective response in motion. Key to this response is to accept responsibility for staying abreast of the status of ongoing and completed Work for each customer, and to proactively keep the occupant apprised of the status of its Service issue. 9.3. RESPONSE CATEGORIES 9.3.1. The Timeliness Standard (Response Priority) for problem resolution is set forth in the Table 2.Response Categories. Response time shall be measured from the time a request is transmitted to, or identified by the Contractor or its Subcontractor(s) until such Services have been completed. There are events that warrant shorter or longer times to resolve. Response times for Services are grouped into the eight (8) time frames shown in Table 2. Response Categories. 9.3.2. The Contractor shall identify all Work Orders and Work Requests that do not adhere to the established timelines and include them in the monthly report with justification for the exceptions. 9.3.3. The Contractor shall report to the DFW AOC when its personnel arrive at the service call location, when it is determined how long the task will take, and again when the issue is resolved. The Contractor shall utilize the SEAMS or alternate manual process which shall eventually be entered into SEAMS, to track the Response and Resolution Time for each Service Request and the percentage of those Service Requests that were not compliant with Table 2. Response Categories. The Contractor shall submit this information in its monthly report to the DFW Airport Board ETAM Representative. 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 30 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 9.3.4. DFW AOC shall notify the Contractor of the Response Priority with each call. The DFW Airport Board ETAM Representative shall have the final determination as to which events qualify for each Response Category. The Resolution Categories shall not be construed as open limits. The Contractor shall work diligently to resolve issues without delay at all times. Examples given in Table 2. Response Categories are not limited to examples provided, are not all-inclusive, and are provided to assist in the Bidding process. TABLE 2. RESPONSE CATEGORIES IMMEDIATE Events or conditions that potentially threaten life safety, traveling passenger processing and comfort, security of building occupants or content, or environmental compliance require immediate response and resolution of the problem. Examples of such events include, but are not limited to, fire alarms, prevention of flight departure or arrival, security risks, HVAC functionality, electrical system functionality, restroom functionality, temperature control requests, floods, clogged drains, spills on floors, lockouts, and first response to conveyance system malfunctions. TWO HOURS Service Requests or complaints which cannot be resolved by control operations, as well as events which may disrupt traveling public or facilities occupant’s physical comfort, or which may significantly impact energy conservation must receive response within two hours, and should be prioritized over all other work orders. Examples include, but are not limited to, water leaks that do not cause slip and fall hazard, and repairs to fan coils, pumps or motors which minimally impact physical comfort. ONE WORKING DAY Events which may cause significant inconvenience to passengers and facility occupants should receive response on a same day basis, or at least within one working day. Examples of such events include, but are not limited to, broken windows, doors, and locks which do not present immediate security risks. TWO WORKING DAYS Events that may cause inconvenience to traveling public and/or facility occupants, although not representing emergencies, should receive attention quickly, since this may affect operations. Examples of events that require two-day resolution include, but not limited to requests for additional keys, requests for service consultations, and missing ceiling tiles. FIVE WORKING DAYS Most requests for skilled services are for events that should be resolved as soon as practically possible, but can be scheduled to promote work efficiency. Examples shall include, but not be limited to, all routine maintenance work, such as installation, removal, replacement, repair or adjustment of equipment, finishes, or fixtures which require plumbing, carpentry, painting, electrical, electronic, HVAC and related services. Events that may lead to additional problems should be resolved before such problems can occur. An example of this would be floor repairs, restriping and refinishing, which should be completed as soon as possible after being detected. THIRTY WORKING DAYS Requests for services that require schedule facility shut-downs, or the use of external parties, cannot be expected to be accomplished within the routine five working day standard. This timeliness level is intended precisely for such exceptions, and should not be used to delay routine work that should be accomplished within five working days. An example of this would be a situation that requires special shut-down notification, equipment or personnel on site to resolve the service issue. PROJECTS Requests for services, which involve a sequence of activities, possibly involving multiple internal and external service providers, should be treated as projects, and specific due dates should be established for each. NEGOTIATED Independent of the type of work to be performed, there may be instances where the Airport Board representative, or the service provider, requires a specific date which is not represented by the above timeliness standards. In these cases, a date will be established at the time the work is requested. 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 31 RENTAL CAR CENTER CUSTODAIL SERVICES SCHEDULED FREQUENCY ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS Certain services will be provided on a scheduled basis, without being specifically requested. Scheduled tasks shall be performed within the following schedule: Weekly: One day before, one day after. Bi-weekly: Two days before, two days after. Monthly: Five days before, five days after. Bi-monthly: Seven days before, seven days after. Quarterly: Ten days before, ten days after. Semi-Annually: Fifteen days before, fifteen days after. Annually and all greater frequencies: Twenty days before, twenty days after. 9.4. IMMEDIATE RESPONSE 9.4.1. The Contractor shall be available for Immediate Response to situations that could delay passenger or aircraft movement. For Immediate Response category, the Contractor shall be at the site of the service call within five (5) minutes of verbal or written notification with service technicians with the appropriate technical skills, tools and equipment to diagnose the problem and resolve the issue within the requirements of the Table 2. Response Categories. For the remaining response categories, the Contractor shall be at the site within fifteen (15) minutes. Response shall be measured from the time of notification to physical arrival at the location of the problem. Immediate response is also required to events or conditions that potentially threaten safety, environmental compliance, or security of building occupants. Examples of such events are given in Table 2. Response Categories. 9.4.2. The Contractor shall make every effort to resolve complaints and service problems on the initial Service Call. 9.4.3. During the Initial Response, the Contractor shall be required to investigate the cause and take steps to curtail or eliminate the effects or incident, identify auxiliary services that are precipitated from the incident, identify all labor, parts, and materials necessary to correct the problem, and notify appropriate Contractor’s personnel to assist in the final resolution of the problem. Follow the procedures outlined in Service Call General Conditions. 9.5. WORK ORDER & SERVICE CALL RESPONSE 9.5.1. The timeliness standard for service call completion shall comply with Table 2. Resolution Categories. 9.5.2. All Service Call and Work Order paperwork forms shall be completed and entered into SEAMS within one (1) working day from the day Services are completed. 9.5.3. If the Contractor determines that a problem cannot be corrected or resolved within the specified timeline, the status shall be reported immediately to the AOC and DFW Airport Board ETAM Representative. 9.6. SERVICE CALL GENERAL CONDITIONS 9.6.1. The Contractor shall ensure that Service Work Orders requiring parts or materials will be completed within the established Standard Response Timeline. The Contractor 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 32 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS shall provide written confirmation to the DFW Airport Board ETAM Representative that parts are ordered; providing the order date, time, and delivery date. 9.6.2. The Contractor shall ensure that critical equipment repairs shall utilize locally available parts whenever possible. The Contractor shall expedite the delivery process, either utilizing its own personnel or through a delivery service. If the parts are in stock locally, the Contractor shall arrange for parts delivery within two (2) hours. 9.6.3. If the Contractor utilizes a common carrier for shipping, the Contractor shall be responsible for initiating any and all tracers for delayed or missing shipments resulting from the use of such common carriers and furnishing copies of such trace reports to the DFW Airport Board ETAM Representative. 9.6.4. When due dates must be extended, the DFW Airport Board ETAM Representative shall be provided a reason for the delay and a new expectation for an extended due date. The DFW Airport Board ETAM Representative must approve all extensions, after receiving request in writing. Approvals for extensions are not a right of the Contractor and shall be at the discretion of the DFW Airport Board ETAM Representative to determine merit and adequacy. If in the judgment of the DFW Airport Board ETAM Representative, the extension is not necessary or justified, the Contractor shall be instructed to provide Service or material by the due date. Should any due date not be met, the DFW Airport Board ETAM Representative will exercise other sections of the Contract, which may include, without limitation, seeking performance of the Work by others. 9.6.5. For each Service Call, a Service Slip shall be at the Work location, and a copy of the Service Slip shall be placed in the on-site file for immediate access by the DFW Airport Board ETAM Representative. A complete summary list of Service tickets by number, Service provided, comments, and dates of initiation/completion will be submitted in the Contractors monthly report. 9.6.6. If a Service Call problem requires three (3) visits and remains unresolved, the DFW Airport Board ETAM Representative shall be provided frequent status information, to include a revised estimate of when the Work will be completed. The Contractor shall work with the DFW Airport Board ETAM Representative on a recurring issue or problem and develop a plan to resolve the situation. 9.6.7. The Contractor shall provide a Daily Summary that includes the Work Order number, a description of the issue, the initiator of the Work Order, the date and time it was initiated, the date and time it was closed out, a description of the issue resolution, and if necessary, the estimated time of completion of the project and the DFW Airport Board ETAM Representative’s time extension approval. 9.6.8. After Service Work has been fully completed, the Contractor shall notify the individual who is listed on the Work Order as the requester or the DFW Airport Board ETAM Representative to verify that they understand what Work was performed, that it is completed, and to inquire as to their satisfaction with the Services (both result and delivery). 9.7. DFW AOC PROCESS 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 33 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 9.7.1. DFW AOC receives initial Service Requests. DFW AOC determines the correct Contract, Service location, contact information (person and phone number), Service type, and Response Priority. 9.7.2. In addition to the AOC, DFW Authorized Quality Control Technicians (QCT’s) may initiate Work Orders to respond to Service needs, incomplete or deficient Contractor’s Work, and life safety issues. 9.7.3. DFW AOC notifies the Contractor’s dispatch (work control desk) or designated personnel. 9.7.4. The Contractor shall communicate to the Service requester and the AOC when its personnel will arrive on site. 9.7.5. The status of major equipment or systems not operating during the workday, or any system or equipment item, including Security, Fire Alarm, HVAC systems, and Elevators, shall be reported to DFW AOC immediately. 9.7.6. The Contractor shall perform a daily Building Tour and complete the Building Tour Checklist. 9.7.7. The Contractor and its Subcontractor(s) shall be available to respond to Service Requests issued by the AOC. The ‘direct connect’ feature of the cell phones provided by the Contractor may also be used to communicate immediate and urgent Service Requests to the Contractor. 9.7.8. Urgent messages/pages shall be returned within five (5) minutes. 9.7.9. Routine messages from either DFW AOC or the DFW Airport Board ETAM Representative shall be returned within one (1) hour, unless otherwise specified. Email will serve the same function for routine messages. 9.7.10. Routine Service Requests shall be provided to the Contractor through SEAMS and shall be completed within five (5) days, unless an extension is requested and approved by the DFW Airport Board ETAM Representative. 9.7.11. Trouble Calls that do not require Immediate Response shall be placed to the Contractor’s office phone number and/or generated through SEAMS. The Contractor shall provide the means to initiate contact by voice mail, cell phone or by ‘direct connect’. 9.8. EMERGENCY OPERATIONS 9.8.1. The Contractor shall continue its performance during all emergency situations and support of DFW Airport Boards Emergency Operations. The Contractor shall submit an Emergency Preparedness Operation Plan that addresses the means to prevent and limit damage and ensure continued operation of DFW Airport during emergency situations such as fire, earthquakes, loss of utilities, acts of terrorism, and loss of Contractor personnel due to strikes or illness. The Emergency Preparedness Operation Plan shall be submitted to the DFW Airport Board ETAM Representative for approval prior Contract start. The Contractor’s plan shall be compatible with existing DFW Airport Board Emergency Operations Plans. If an emergency condition occurs, the Contractor shall divert the Contractor workforce, or such part thereof, as the DFW Airport Board ETAM 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 34 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS Representative deems necessary from its normal duties to prevent or limit damage and perform any cleanup or recovery. DFW Airport Board will negotiate on a peremergency event basis for Emergency Work that is outside Contract Scope and requiring staff above the staffing levels submitted by the Contractor. 9.8.2. The Contractor shall also develop and submit a separate Severe Weather Plan that addresses its approach to staff and respond to severe weather events including but not limited to ice and snow events. 9.8.3. The Contractor shall respond to emergency situations with adequate management and service staff, communication means, supplies, and equipment (e.g. generators, pumps, lights, spill protection, etc.); and support DFW Airport Board personnel, tenants, and other Contractors in their emergency response efforts. 9.8.4. The Contractor shall identify potential emergency situations (e.g., water leaks, utility failures, natural disasters, hazardous material releases, etc.) and develop an Emergency Response Plan for each situation. Each Emergency Response Plan shall include: an action plan for key personnel; notification procedures; a list of required resources to support emergency actions; a list of required technical staff to support emergency actions; cleanup procedures; and documentation to initiate a long-term solution. 9.8.5. The Contractor and its Subcontractor(s) shall have adequately trained staff as required in order to contend with any such situations including emergency, disaster, act of God, and other such occurrences that should require immediate and long-term attention. 9.8.6. The Emergency Response Plan shall include response to the following situations, but not be limited to: 9.8.6.1.Natural disasters (hurricanes, flooding, tornados, hail, snowstorms, ice storms) 9.8.6.2.Utility failures (loss of electricity, natural gas, potable water, sanitary drains, heating, cooling); 9.8.6.3.Strikes and walkouts; 9.8.6.4.Acts of terrorism; 9.8.6.5.Fire. 9.8.7. The Emergency Response Plan shall be presented to the DFW Airport Board’s Representative for approval within sixty (60) days of Contract award. 9.8.8. The Contractor shall review and update the Emergency Response Plan as required by the DFW Airport Board ETAM Representative. Part 10. QUALITY CONTROL 10.1. GENERAL REQUIREMENTS 10.1.1. The Contractor shall establish, implement, and maintain a proactive Quality Control Program that reflects and incorporates Quality Control Processes for all staff 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 35 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS and Quality Management Practices for all Supervisory staff. An acceptable Quality Control Program shall include, but not be limited to: the acknowledgment of all stated requirements contained in the Contract; identify commitment of resources to Quality Control efforts and examples of credible documentation to be submitted as verification of efforts to comply with all Contract requirements inclusive of Corrective Action Process to be implemented when ineffective methods are identified in internal processes. The Bidder’s Quality Control Program shall be described in its Bid and become a binding minimum standard of compliance when accepted by DFW Airport Board and Contract has been executed. 10.1.2. The Contractor is responsible for providing Inspection Services and oversight of Work performed by the Contractors and its Subcontractor(s) employees to ensure the tasks are carried out to completion. 10.1.3. Quality of Work, as specified in the Scope of Work, will be required including full performance of specified daily Services, starting the first official working day of the Contract period. The Contractor shall perform all Services to maximum capacity up to and including the last Contract day. 10.1.4. The Contractor and its Subcontractor(s) shall remove debris after Service procedures are completed. Trash, debris, and wastes from Contract Work inside buildings shall be removed after each work shift. Exceptions shall be approved in advance. Premises shall be left neat and clean so that DFW Airport business may proceed without interruption. 10.1.5. The Contractor and its Subcontractor(s) shall clean and protect adjoining materials and surfaces; apply protective covering where required to ensure protection from damage; and restore damaged substrates and finishes if due to Service activity. Repairing includes: replacing defective parts; refinishing damaged surfaces, touching up with matching materials; and properly adjusting operating equipment. Before proceeding, coordinate with the DFW Airport Board ETAM Representative. 10.1.6. The Contractor and its Subcontractors shall develop and employ methods that ensure the quality of its programs. 10.1.7. The DFW Airport Board ETAM Representative has the right to inspect and test all Services called for by the Contract, to the extent practicable at all times and places during the term of the Contract. The DFW Airport Board ETAM Representative will perform inspections and tests in a manner that will not unduly delay the Work. 10.1.8. If any of the Services do not conform to the Contract requirements, the DFW Airport Board ETAM Representative may require the Contractor to perform the Services again in conformity with the Contract requirements at no increase in Contract amount. 10.1.9. The Contractor shall correct unsatisfactory, incomplete Work or failed inspections. Corrective measures shall be completed within Table 2. Resolution Categories timelines, based upon the initial notification. 10.1.10. When the defects in Services are not corrected by re-performance, DFW Airport Board may elect to exercise, subject to Contract remedies described elsewhere in this Solicitation, one of the following: 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 36 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 10.1.10.1. Reduce the Contract price to reflect the reduced value of the Services performed; 10.1.10.2. By Contract, or otherwise, perform the Services and charge the Contractor any cost incurred by DFW Airport Board that is directly related to the performance of such Service; 10.1.10.3. Terminate the Contract for default. 10.2. PERFORMANCE EVALUATION ENFORCEMENT 10.2.1. The Contractor Evaluation Program exists to evaluate the level of service provided to DFW Airport by the Contractor. It consists of Quality Assurance Inspections by DFW Airport staff and an Outcome-based Evaluation of the effectiveness of the Contractor’s Quality Control Program. 10.2.2. The Quality Assurance Inspections completed by DFW Airport staff provide the information to senior DFW Airport management to evaluate Contractor performance. 10.2.3. The evaluation of the Contractor’s Quality Control Program involves multiple approaches that fall into two broad categories: 10.2.3.1. An ongoing review and analysis of Work Order data entered in SEAMS. Contractor will be evaluated based on percentage of corrective specified Services completed and percentage of Work Orders closed in time frames set forth in the Contract Specifications; 10.2.3.2. An Outcome-based Evaluation of facility conditions. The Contractor will be evaluated based on the degree to which facilities appear as set forth in the Contract Specifications. 10.2.4. The Facilities Operation and Maintenance Service (OMS) Evaluation Program is intended to ensure that DFW Airport standards and procedures are followed, systems are functioning, operating, and maintained properly, facility staff have adequate training, and building occupants’ concerns are addressed. The Facilities OMS Evaluation Program, as detailed in Exhibit 8 – Performance Evaluation Enforcement, defines the Evaluation Process, participants and the Evaluation Criteria. 10.2.5. The Contractor is required to participate in DFW Airport’s Facilities OMS Evaluation Program. The Contractor shall acknowledge the authority of DFW’s Facilities Performance Evaluation Committee and shall be bound by the Evaluation Report recommendations. 10.2.6. The Evaluation Report shall be based upon a judgment evaluation by DFW’s Facilities Performance Evaluation Committee. The Contractor and its Subcontractor(s) shall provide the level of Service under this Contract, as stated in the Specifications, and provide the utmost Service to achieve the highest possible rating within the program. 10.3. STANDARDS 10.3.1. The Contractor and its Subcontractor(s) shall comply with standards in effect as of Contract award date of the Contract Documents, unless otherwise specified. 10.3.2. If compliance with two or more standards is specified, and the standards establish different or conflicting requirements for minimum quantities or quality levels, the 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 37 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS Contractor and its Subcontractor(s) shall comply with the most stringent requirement. The Contractor shall refer uncertainties and requirements that are different, but apparently equal, to the DFW Airport Board ETAM Representative for a decision before proceeding. 10.3.3. The quantity or quality level shown or specified shall be the minimum provided or performed. To comply with these requirements, indicated numeric values are minimum or maximum, as appropriate, for the context of requirements. The Contractor shall refer uncertainties to the DFW Airport Board ETAM Representative for a decision before proceeding. 10.3.4. Each entity engaged in the specified Services shall be familiar with standards applicable to its activity. 10.3.5. The Contractor and its subcontractors shall comply with Asset Management’s environmental procedures and DFW Airport Environmental Affairs Department’s (EAD) policies and procedures, and the Airport’s Best Management Practices, all of which are designed to protect the environment and comply with Federal and State Environmental Regulations. The Contractor is required to report to environmental concerns to EAD immediately. 10.4. GOVERNING CODES AND STANDARDS 10.4.1. A partial list of governing codes follows and shall be considered as minimum requirements: 10.4.1.1. State and Local Codes; 10.4.1.2. International Building Code; 10.4.1.3. International Mechanical Code; 10.4.1.4. Energy Star; 10.4.1.5. Texas Administration Code; 10.4.1.6. State and Local Building Codes and Ordinances; 10.4.1.7. Occupational Safety and Health Administration Regulations; 10.4.1.8. Americans with Disabilities Act; 10.4.1.9. Uniform Federal Accessibility Standards; 10.4.1.10. State of Texas Accessibility Standards; 10.4.1.11. State Board of Health. Part 11. SUSTAINABLE ENTERPRISE AIRPORT MANAGEMENT SYSTEM (SEAMS) 11.1. GENERAL REQUIREMENTS 11.1.1. SEAMS software is the only software application used by DFW Airport. 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 38 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 11.1.2. The Contractor shall develop and implement a system within the Phase – In period to receive, record, respond to, and track all Service Calls, Trouble Calls, and other Operational problems until the Contractor personnel are familiar with SEAMS. The Contractor shall also use this system during situations when the computer system is down or when data cannot be entered into the computer. Any data collected manually shall be entered into SEAMS as soon as the Contractor’s personnel are trained to perform SEAMS entries. 11.1.3. The Contractor and its Subcontractor(s) shall support the collection of all nameplate data and associated fields required for input into SEAMS in the format provided by the DFW Airport Board ETAM Representative. This information shall be delivered to the appropriate DFW Airport Board ETAM Representative for actual input into the SEAMS database. 11.1.4. Reference Exhibit 7 – SEAMS Requirements for software and hardware specifications. Part 12. REPORTING & RECORDS 12.1. DAILY REPORTS 12.1.1. The Contractor shall provide a Work Order status Daily Summary to the DFW Airport Board ETAM Representative. This data shall be provided through updating Work Orders in SEAMS daily, so that the report may be run from the SEAMS database. 12.1.2. The requirements of the Work Order Daily Summary are described in Service Call General Conditions. The Contractor shall work with the DFW Airport Board ETAM Representative to develop a SEAMS report to meet these requirements. 12.1.3. The Contractor shall include the organization and maintenance of standard specified service documentation, library of manuals, Contract documents, and correspondence. 12.2. MONTHLY & ANNUAL REPORTS 12.2.1. The Contractor shall provide a comprehensive Monthly and Annual Report to the DFW Airport Board ETAM Representative. The report shall contain and/or address the following, but not be limited to: 12.2.1.1. Serious issues and concerns with operations; 12.2.1.2. Staffing, equipment, supplies, and materials issues; 12.2.1.3. Names of current employees working in the facilities; 12.2.1.4. Electronic Subcontractor(s); records of weekly time for each employee and 12.2.1.5. data; Complete description of the method and procedures for collection of 12.2.1.6. A summary of Daily Maintenance Log Sheets; 12.2.1.7. Accounting for parts and labor spent on corrective unsatisfactory, incomplete Work or failed inspections; 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 39 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 12.2.1.8. Work management and SEAMS progress; 12.2.1.9. Charge Reimbursable Work and status; 12.2.1.10. Work status and request for extensions; 12.2.1.11. Customer Service issues and comments; 12.2.1.12. Outstanding issues and/or resolution; 12.2.1.13. Special projects and completion status; 12.2.1.14. Safety, Training, and Compliance Audit Report; 12.2.1.15. Safety incidents. 12.2.2. All Subcontractors engaged by the Contractor shall report directly to the Contractor and be assigned Work by the Contractor. The Contractor shall report on the Subcontractor’s Work activities to the DFW Airport Board ETAM Representative as part of the Monthly Report. 12.2.3. The Contractor shall provide a method and approach on providing Monthly and Annual Reporting to the DFW Airport Board ETAM Representative. The Contractor shall develop an Annual Report that summarizes and trends the results of the monthly reporting and the Contractor’s recommendations to address, correct, or improve the results. 12.3. REPORTING REQUIREMENTS 12.3.1. The Contractor is responsible for providing projected and actual resource data that shall correspond to DFW Airport Board Accounting Procedures. 12.3.2. Documentation of all primary Work processes such as Cleaning, Loss Prevention, Emergency Response, and Disaster Recovery Plans will be reviewed and updated on an annual basis. The Contractor is required to supply a copy of this report in a manner acceptable to the DFW Airport Board ETAM Representative, which includes: 12.3.2.1. Continuous Improvement Process; 12.3.2.2. Performance Data report; 12.3.2.3. Performance reports. 12.3.3. The Contractor shall maintain a Customer Service focus and provide support documentation to the DFW Airport Board ETAM Representative to demonstrate: 12.3.3.1. Satisfaction of scheduling and staffing requirements. 12.3.4. The Contractor and its Subcontractor(s) shall maintain positive and timely Customer Relations with the DFW Airport Board ETAM Representative, DFW Airport tenants, and the traveling public. 12.4. RECORDS 12.4.1. DFW Airport Board requires the Contractor to keep records on the following: 12.4.1.1. Contractor’s and Subcontractor’s personnel records; 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 40 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 12.4.1.2. Work Order forms for use in a manual Work Order System should SEAMS become unavailable; 12.4.1.3. An up-to-date database for equipment and inventory; 12.4.1.4. Work status progress in SEAMS; 12.4.1.5. Software and hardware records, including upgrades of software. 12.4.2. Books, records, and documents of the Contractor and its Subcontractor(s), insofar as they relate to Work performed under this Contract, shall be maintained for three (3) full years from the date of the final payment. Such shall be subject to audit upon notice by DFW Airport Board or designee. The records shall be maintained in accordance with generally accepted Accounting Principles. Part 13. SECURITY PROVISIONS 13.1. ACCESS 13.1.1. The AOA badge gives the Contractor employee’s access to specific parts of DFW Airport. The Contractor will be provided access to the areas defined in the Specifications. The Contractor shall be responsible for all its employees, Subcontractor(s) and Consultant(s) while on the premises. 13.1.2. The Contractor shall recognize and comply with AOC Regulatory Requirements for access to Public, Sterile, Non-sterile, and Restricted areas of DFW Airport. Access to Sterile and Secured areas is a privilege; failure to comply with Access Requirements may lead to criminal arrest. 13.1.3. The Contractor and its Subcontractor(s) shall comply with all Security Policies and Requirements of DFW Airport Board and DFW Airport Security. AOA vehicle access permits allow vehicles to enter security gates. The driver’s side front and rear bumper of the vehicle must have an AOA vehicle access permit 13.1.4. The Contractor shall provide escorts for its Subcontractor(s) and its special Service personnel when performing Work in secured locations, and include the cost of these escorts in its Bid. The Contractor shall provide additional escort services only at the request and approval of the DFW Airport Board ETAM Representative. Escorts shall be within view of the Subcontractors at all times. Escort shall be an employee of the Contractor and approved to provide escort services by the DFW Airport Board ETAM Representative with the proper Security Clearances for the locations assigned and trained on how to escort personnel. The maximum number of Subcontractor personnel per escort shall be limited to five (5) personnel per DFW Airport policy, to ensure the escort may keep those escorted under positive control. 13.1.5. The Contractor shall provide assistance and cooperation for all authorized Inspections, Internal Reviews, and Audits conducted by DFW Airport Board and other agencies that involve matters related to Facilities and Services in this Contract. 13.1.6. The Contractor shall be issued a specific number of keys, access codes and/or cards to access locations deemed necessary to perform Work under the Scope of Work. The Contractor shall ensure that keys are secured at all times. If the Contractor misplaces or loses any keys, the Contractor shall immediately notify the DFW Airport 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 41 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS Board ETAM Representative. The Contractor shall be responsible to replace all cores and/or locksets, if necessary, to restore security to the lock system, at the Contractors cost. 13.1.7. The Contractor shall immediately inform the DFW Airport Board ETAM Representative and have an Action Plan to replace all cores and/or locksets, if necessary and ensure that such security compromise does not occur again. 13.1.8. Equipment vaults, rooms, or closets may have special keys. The Contractor may be assigned keys for access to these areas. It is the Contractors responsibility to lock these areas after tasks are complete. Failure to comply with access requirements may lead to criminal arrest. 13.1.9. If by fault of the Contractor access codes have been compromised, the Contractor shall be required to change all Cipher and Combination style lock system codes and/or hardware at the Contractor’s cost. 13.1.10. At no time shall the Contractor place its lock on any door(s) on DFW Airport Property without written approval from the DFW Airport Board ETAM Representative. 13.2. IDENTIFICATION REQUIREMENTS 13.2.1. The Contractor(s) personnel shall wear distinguishing uniform apparel of a design, style, and color appropriate to pertinent operations. The uniforms shall be collar style shirts in grey or blue and the pants shall be dark blue or black in color. The Contractor(s) personnel shall have visible nametag(s) that include the company’s name, the employee’s name and service they provide. The Company name shall be located over the left breast pocket area and the employee name and service they provide shall be over the right breast pocket area. Supervisors shall wear the same style, design, color, and name designation with the exception indicating Supervisor tag as part of the employee’s service. The Contractor shall be responsible for Subcontractor(s) and Special Service Contractor(s) hired to perform or provide Services on DFW Airport property. These Subcontractors shall be required to conform to the same uniform required as the Contractor. 13.2.2. Failure to uniform personnel properly may result in the removal of the personnel from the site, at the discretion of the DFW Airport Board ETAM Representative. All costs associated with the removal of personnel shall be paid by the Contractor 13.2.3. The Contractor and its Subcontractor(s) vehicles shall be uniform in identification markings, to readily distinguish them from common traveling public, tenants, and delivery vehicles. The Contractor vehicles shall have a visible logo on each side of the vehicle that includes the Contractor’s company name and Service provided (i.e., “Custodial”). The Contractor shall be responsible for its Subcontractors and Special Service Contractors hired to perform or provide Services on DFW Airport property. These Subcontractors shall be required to conform to the same vehicle identification requirements as the Contractor. This requirement may be satisfied by using magnetic signs. 13.3. SECURITY 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 42 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 13.3.1. The Contractors’ and Subcontractor(s) employees must complete Security Processing. The Contractor shall instruct all its employees, for the entire term of this Contract, to show approved identification badges and personal identification at all times. 13.3.2. The Contractors’ and Subcontractor(s) employees shall be aware of any security areas which are to be serviced and special arrangements associated with them. 13.3.3. Any employee found propping AOA doors open or security doors from the Nonsecure side of the terminal to the Secure side, taping locks, or otherwise interfering with the function of these doors will be subject to immediate dismissal and criminal arrest. 13.3.4. Any employee found propping janitorial closets, rooms, doors, taping locks, or otherwise interfering with the function of these doors will be subject to immediate dismissal. 13.3.5. The Contractors’ and Subcontractor(s) employees shall surrender their badge upon termination of employment or Contract, whichever occurs first. DFW Airport badges are the property of DFW Airport Board and must be surrendered upon request by a law enforcement agency, sponsoring authority, or DFW Airport Access Control Office. Failure to surrender a DFW Airport badge may lead to charges of theft of property and unauthorized use of governmental issued identification media. Part 14. SAFETY PROVISIONS 14.1. REGULATORY REQUIREMENTS 14.1.1. The Contractor shall be responsible for safety and protection of the Contractor’s and Subcontractor(s) employees. 14.1.2. The Contractor shall be responsible for initiating, maintaining, and supervising all safety precautions required in connection with its Work, including regulations of DFW Airport Board, the Occupational Safety and Health Administration (OSHA), Federal Aviation Association (FAA) Requirements, and other governing agencies. 14.1.3. DFW Safety Guidelines and OSHA Guidelines shall be followed for the safety and health of the workers performing Custodial tasks. The Contractor shall enforce the OSHA requirements for personal protective equipment for all its employees and Subcontractor(s) employees. The Contractor and Subcontractor(s) employees shall participate annually in the OSHA 501 course for general industry, as required. The subjects include, but may not be limited to: 14.1.3.1. 14.1.3.2. 14.1.3.3. 14.1.3.4. 14.1.3.5. 14.1.3.6. 14.1.3.7. 14.1.3.8. 14.1.3.9. Confined Space Entry; Selection, Care, and Use of Respiratory Protection Parts I and II; Emergency Eyewash and Shower Equipment; Powered Industrial Trucks (Forklifts); Asbestos Awareness Training; Hazardous Material Training; Hazards Communication (HAZCOM); Machine Guarding; Walking/working surfaces; 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 43 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 14.1.3.10. Means of Egress and Fire Protection. 14.2. GENERAL SAFETY 14.2.1. The Contractor shall report promptly in writing to the DFW Airport Board ETAM Representative and DFW Airport Risk Management Department, all accidents in connection with the performance of the Work, which result in death, any injury requiring medical treatment (other than first aid administered at the jobsite), or property damage; giving full details and statements of witnesses. The report shall be submitted to the DFW Airport Board ETAM Representative within eight (8) hours of the accident or event to ensure proper notification to the proper authorities. The Contractor may be required to provide notifications to other authorities as directed by the DFW Airport Board ETAM Representative. 14.2.2. The Bidder shall provide a copy of the Bidder’s Table of Contents of its Safety Program with its Bid. The Contractor shall provide a detailed copy of its Safety Program, Safety Guidelines, and current Rules/Regulations regarding Policy and Procedures upon Contract award. The Contractor shall maintain these programs and update them as required during the Contract, or at least annually. 14.2.3. The Contractor shall be solely and completely responsible for initiating, maintaining, and supervising Safety Precautions and Programs in connection with the Work. The Contractor and its Subcontractor(s) shall take all necessary precautions for the safety of, and shall provide the necessary protection to prevent damage, injury, or loss to employees on the Work site and others persons including, but not limited to: general public, who may be affected. 14.2.4. The DFW Airport Board ETAM Representative shall notify the Contractor of any noncompliance with these requirements and of the Corrective Action required. This notice, when delivered to the Contractor or Contractor’s Representative at the Work site, shall be deemed sufficient notice of the noncompliance and Corrective Action required. After receiving the notice, the Contractor shall immediately take corrective action. If the Contractor fails or refuses to take corrective action promptly, the DFW Airport Board ETAM Representative may issue an order stopping all or part of the Work until satisfactory corrective action has been taken. The Contractor shall not base any claims or requests for Equitable Adjustments for additional time or money on any Stop Order issued under these circumstances. 14.2.5. The Contractor shall be responsible for its Subcontractors’ compliance with the requirements of this section. 14.2.6. Safety Rounds shall be included as part of the Daily Building Inspection Tours. 14.2.7. Upon encountering potential Asbestos-containing materials, the Contractor shall cease Work in the area and immediately notify the DFW Airport Board ETAM Representative and the DFW Airport EAD. 14.2.8. The Contractor and its Subcontractor(s) shall properly store chemicals in approved containers and ventilated rooms. 14.2.9. The Contractor shall coordinate chemical storage areas with the DFW Airport Board ETAM Representative. Materials stored in these designated spaces shall meet the requirements of all applicable codes, Environmental and Fire Regulations. When not in 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 44 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS use, these storage spaces shall be kept locked and inaccessible to those not employed under this Contract. 14.2.10. The Contractor’s and its Subcontractor(s) employees shall be familiar with and trained in industry-standard Safety Procedures. Documentation of such training shall be provided to the DFW Airport Board ETAM Representative for inclusion in the individuals SEAMS personnel profile. 14.3. PROTECTION FOR THE PUBLIC AND PROPERTY 14.3.1. The unexpected need for crowd control or other deviation from a normal route shall be addressed through the use of temporary signs. The Contractor shall be required to coordinate with the DFW Airport Board ETAM Representative sign changes on an as-needed basis. 14.3.2. The Contractor and its Subcontractor(s) shall be required to display appropriate signage to alert the public of unsafe conditions. The Contractor and its Subcontractor(s) shall use accurate and concise warning signs. 14.3.2.1. All signage shall be either professionally produced or computer generated and printed. Hand written signs shall not be used. 14.3.3. It is DFW Airport Board’s policy to notify the traveling public, through the use of signs, whenever any of its facilities, such as, but not limited to: restrooms, stairwells, restoration areas, equipment, escalators, and elevators not in service. These signs will be used to direct the traveling public to the nearest equivalent that is in service. 14.3.4. The Contractor shall provide samples for all new and/or replacement signage, if requested by the DFW Airport Board ETAM Representative. 14.3.5. The Contractor and its Subcontractor(s) shall take all necessary precautions to prevent injury to the public, building occupants, or damage to the property of others in conjunction with its Work, including without limitation: 14.3.5.1. Storing, positioning, or use of equipment, tools, scraps, trash, and furniture in a manner that does not present a hazard to the public or building occupants by its accidental shifting, ignition, or other hazardous qualities is prohibited; 14.3.5.2. Ensuring that no corridor, aisle, stairway, door, or exit shall be obstructed or used in such a manner as to encroach upon routes of ingress or egress utilized by the public or building occupants, or to present unsafe or unhealthy conditions to the public or building occupants; 14.3.5.3. Ensuring that Work shall not be performed in any area occupied by the public or building occupants unless specifically permitted by the DFW Airport Board ETAM Representative and unless adequate steps are taken for the protection of the public, building occupants, or employees; 14.3.5.4. Wherever practicable, making sure that the work area shall be fenced, barricaded, or otherwise blocked off from the public or building occupants to prevent unauthorized entry into the work area; 14.3.5.5. When the nature of the Work prevents isolation of the work area and the public or building occupants may be in or pass through, under, or over the work 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 45 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS area; ensuring alternate precautions such as the posting of signs, the use of signal persons, the erection of barricades or similar protection around particularly hazardous operations shall be used as appropriate; 14.3.5.6. When Work is to be performed over a public thoroughfare such as a sidewalk, lobby, or corridor, making sure that the thoroughfare shall be closed, if possible, or other precautions taken such as the installation of screens or barricades. Barricades shall be removed upon completion of the Work. Part 15. PHASE-IN AND PHASE-OUT 15.1. PHASE-IN PERIOD 15.1.1. Bidders shall provide its Approach and Methodology for the Phase-In period and transition to complete Contract start in its Operational Approach Statement submitted with its Bid. 15.1.2. The Contractor shall be prepared to perform fully on the Contract start date all Work requirements. The Phase-In period shall start immediately after Contract award or Limited Notice to Proceed and continue until Contract start. During the Phase-In period, the Contractor shall have access to the facilities and areas covered by this Contract, access to personnel, and allowed to observe all Operations. Costs for this Phase-In period shall be included in the Contract price. 15.1.3. Prior to the Contract start date, the Contractor shall certify to the DFW Airport Board ETAM Representative in writing that 100% of Contractor’s employees (fully trained and experienced) necessary for the effective and timely accomplishment of Contractor’s obligations under this Specification are in place, and all Subcontractor(s) necessary for the effective and timely performance of the Contractor’s obligations under this Specification have been engaged by the Contractor and are prepared to commence Work under their respective Subcontracts. 15.1.4. The Contractor shall provide a Final Transition and Training Plan during the Phase-In period. Part of the transition plan shall address how the Contractor shall hire employees during the Phase-In period. 15.1.5. to: The Contractor shall provide all required deliverables including, but not limited 15.1.5.1. Final Transition Plan; 15.1.5.2. Emergency phone numbers and verification of cell phones; 15.1.5.3. Certification of all Contractor personnel training; 15.1.5.4. Certification of all Contractor personnel requirements; 15.1.5.5. Reporting and required Approach Plans; 15.1.5.6. Inventory of supplies, materials, tools, and equipment necessary to start; 15.1.5.7. Standard Operating Procedures (SOP); 15.1.5.8. Security approval and access; 15.1.5.9. Subcontractor Agreements in place. 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 46 RENTAL CAR CENTER CUSTODAIL SERVICES 15.2. ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS PHASE-OUT PERIOD 15.2.1. Three (3) months prior to Contract expiration, the Contractor shall submit a comprehensive Phase-Out plan which will include a complete list of current activities and status, projected activities scheduled and impacts, staffing requirements, summary of the last twelve (12) months of monthly reports and list of equipment to the DFW Airport Board ETAM Representative. 15.2.2. to: The Contractor shall provide all required deliverables including, but not limited 15.2.2.1. List of qualified employees working at DFW Airport; 15.2.2.2. Reporting requirements; 15.2.2.3. Inventory of supplies, materials, tools, and equipment; 15.2.2.4. Current SOP; 15.2.2.5. Permits, licenses, and certifications; 15.2.2.6. Deficiency Status and List; 15.2.2.7. Detailed Transition Plan. 15.2.3. Prior to Contract expiration, after selection of a successor Contractor, the incumbent Contractor and the successor Contractor shall jointly prepare a mutually agreeable detailed plan for approval by the DFW Airport Board ETAM Representative for the Phase-Out of the incumbent Contractor and the Phase-In of the successor Contractor. The Contractor agrees to implement these Phase-Out/Phase-In services in a professional manner at least thirty (30) calendar days following award of the new, follow-on Contract and prior to the expiration of this Contract. Part 16. DEFINITIONS, ACRONYMS, AND REFERENCES 16.1. DEFINITIONS 16.1.1. 24/7/365: 24 hours a day, 7 days a week, 365 days a year (366 days a year for Leap Years). 16.1.2. Back fill: Is the act of replacing personnel who for one reason or another are unavailable to work their designated/scheduled shift. 16.1.3. General Maintenance: The activities that include all routine tasks, scheduled or unscheduled, including all Predictive Maintenance and Repair Maintenance. General Maintenance activities requiring skilled technicians should be resolved as soon as practically possible, but may be scheduled to promote Work efficiency. Examples of General Maintenance include installation, removal, replacement, repair or adjustment of equipment, finishes, or fixtures which require all Operations, Maintenance, Management, Quality Control, and related services. 16.1.4. On-site: Physically present in required Work areas. 16.1.5. Repair Maintenance: The term used for activities that require the shutting down and restoration of an asset. These activities involve taking an asset or unit out of service and overhauling it, replacing all necessary worn parts or suspect components, and 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 47 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS putting the asset back in service. Repair Maintenance will require historical records or predicative techniques to determine need. 16.1.6. General Cleaning: A procedure that requires complete removal of all soil, dust, and other foreign matter on a recurring basis to ensure surfaces are maintained to the level of original design intent, with the exception of normal and expected wear and tear. 16.1.7. Operations: Procedures to support General Maintenance to ensure surfaces, equipment, components, and processes are maintained between General Maintenance activities and/or add to the level of original design intent or use of the surface, equipment, components and processes on a recurring basis. 16.1.8. Periodic: A procedure to clean within a range of time greater than daily or weekly to ensure surface is maintained as originally intended and/or to deep clean, repair, refinish, refurbish, recondition, restore, or replace. 16.1.9. Sterile Areas: Public areas of terminal buildings where TSA passenger screening checkpoints limit access to Sterile areas. Screening checkpoints use badge readers, metal detectors, trace detectors, x-ray machines and other security devices to screen access of persons and property. Only ticketed passengers and DFW Airport badge holders may enter a Sterile area. Contractors must always wear and display their badge when working within the Sterile areas. Failure to comply with Sterile area access requirements may lead to fines and/or criminal arrest. 16.1.10. Non-Sterile Areas: Any public location prior to entering passenger screening checkpoints. Two examples of a Non-Sterile area are the baggage claim and ticket counter areas. Both the traveling public and airport employees may access a Non-Sterile area. 16.1.11. Public Areas: The portion of the Airport normally utilized by the traveling public. 16.1.12. Non-Public Areas: The portion of the Airport not normally utilized by the traveling public. 16.1.13. Restricted Areas: The portion of the Airport identified in the DFW Airport Security Program as requiring each person to continuously display DFW Airport Board approved identification on their outermost garment, or be escorted by a DFW Airport authorized escort with the proper security clearance and identification. Only authorized personnel may access a Restricted Area. 16.2. ACRONYMS FOR REGULATORY ENTITIES 16.2.1. The following is a list of organizations and their abbreviations where referred to in the specifications as standards of performance: 16.2.1.1. AGA American Gas Association; 16.2.1.2. ANSI American National Standards Institute; 16.2.1.3. ASHRAE American Society of Heating, Refrigerating and Air Conditioning Engineers; 16.2.1.4. ASTM American Society for Testing and Materials; 16.2.1.5. FAA Federal Aviation Association; 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 48 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 0 - GENERAL SPECIFICATIONS AND PROVISIONS 16.2.1.6. FDA Food and Drug Administration; 16.2.1.7. FM Factory Mutual; 16.2.1.8. IRI Industrial Risk Insurance; 16.2.1.9. IEEE Institute of Electrical and Electronic Engineers; 16.2.1.10. NBFU National Board of Fire Underwriters; 16.2.1.11. NBS National Bureau of Standards; 16.2.1.12. NEC National Electrical Code; 16.2.1.13. NEMA National Electrical Manufacturers Association; 16.2.1.14. NFPA National Fire Protection Association; 16.2.1.15. OSHA Occupational Safety and Health Administration; 16.2.1.16. TCEQ Texas Commission on Environmental Quality; 16.2.1.17. TSA Transportation Security Administration; 16.2.1.18. EPA Environmental Protection Agency; 16.2.1.19. UL Underwriters’ Laboratories, Inc. END OF ARTICLE 0 7005894 Rental Car Center Custodial Service – IFB June 17, 2013 Page 49 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS TABLE OF CONTENTS PART 1. INTRODUCTION ...................................................................................................................... 3 1.1. RELATED DOCUMENTS .............................................................................................................. 3 PART 2. LEVEL OF SERVICE ................................................................................................................ 3 2.1. APPLICABILITY .......................................................................................................................... 3 2.2. TRAFFIC STUDY ......................................................................................................................... 3 PART 3. SCOPE OF WORK .................................................................................................................... 4 3.1. GENERAL SCOPE ........................................................................................................................ 4 PART 4. WORK MANAGEMENT ........................................................................................................... 4 4.1. COMMUNICATION ...................................................................................................................... 4 4.2. WARRANTY ............................................................................................................................... 5 PART 5. STAFFING ............................................................................................................................... 5 5.1. STAFFING REQUIREMENTS ......................................................................................................... 5 PART 6. MATERIALS AND EQUIPMENT ................................................................................................ 5 6.1. STORAGE SPACE ........................................................................................................................ 5 6.2. CONTRACTOR EMPLOYEE LOCKERS AND CANTEENS ................................................................. 5 6.3. EQUIPMENT AND SUPPLIES FURNISHED BY CONTRACTOR ......................................................... 5 6.4. CLEANING TOOLS AND EQUIPMENT ........................................................................................... 7 6.5. CONTRACTOR OWNED EQUIPMENT............................................................................................ 8 PART 7. PERFORMANCE ...................................................................................................................... 9 7.1. GENERAL ................................................................................................................................... 9 7.2. GENERAL MAINTENANCE .......................................................................................................... 9 7.3. ROUTINE WORK......................................................................................................................... 9 7.4. BRIGHT METAL POLISHING...................................................................................................... 10 7.5. FURNITURE .............................................................................................................................. 10 7.6. WINDOW CLEANING ................................................................................................................ 10 7.7. CHEMICAL TREATMENT IN TOILETS AND URINALS .................................................................. 11 7.8. PAPER AND TRASH REMOVAL.................................................................................................. 11 7.9. COLLECTION AND SORTING OF RECYCLABLE MATERIALS ....................................................... 11 7.10. OTHER CUSTODIAL SERVICES .................................................................................................. 12 7.11. SPECIAL EVENTS...................................................................................................................... 12 MARCH 5, 2013 1 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS PART 8. SPECIAL CONSIDERATIONS .................................................................................................. 13 8.1. MAINTENANCE PRECAUTIONS FOR TERRAZZO FLOORS ........................................................... 13 8.2. BLOOD CLEANING PRECAUTION .............................................................................................. 13 8.3. ADDITIONAL SPECIAL CONSIDERATIONS ................................................................................. 15 PART 9. DEFINITIONS ........................................................................................................................ 16 9.1. CLEANING DEFINITIONS .......................................................................................................... 16 MARCH 5, 2013 2 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS Part 17. INTRODUCTION 17.1. RELATED DOCUMENTS 17.1.1. This Specification Article shall be subject to all the requirements of Article 0 – General Specifications and Provisions. Part 18. LEVEL OF SERVICE 18.1. APPLICABILITY 18.1.1. Custodial Service requirements reflect the demand of service to an area as a direct result of the area’s requirements. Changing building conditions create the potential for under-cleaning and/or over-cleaning, especially if cleaning requirements remain constant while building conditions vary. It is essential that the Contractor utilizes professional judgment that most effectively and efficiently meets the needs of the facilities, and the DFW Airport Board. 18.2. TRAFFIC STUDY 18.2.1. A Traffic Study shall be conducted by the Contractor to determine the volume of traffic in areas. The Traffic Study’s intent is to identify high traffic areas and determine the frequencies required to adequately maintain those areas. If traffic patterns change, the frequencies will change accordingly. 18.2.1.1. The Contractor shall perform the traffic study over a two week time period. 18.2.1.2. The Contractor shall work with Rental Car Center (RAC) Management to identify traffic patterns and incorporate this information into the Traffic Study plan and scope. 18.2.1.3. The traffic study will encompass the entire RAC facility. 18.2.1.4. The traffic study will be comprehensive in evaluating traffic patterns at various times throughout the day from 6:00 AM to 11 PM. 18.2.1.5. The Contractor shall provide detail information, by restroom, on customer traffic including the number of customers. 18.2.2. A written plan shall be provided to the DFW Airport Board Energy, Transportation and Asset Management (ETAM) Representative outlining the approach to keep high traffic areas clean, high polished and aesthetically appealing. The Contractor shall blend the high traffic areas to non-high traffic areas, the sheen, pile, surface, shall be consistent in adjacent areas, without wave, or discoloration. The Contractor shall ensure no delineation between traffic patterns and other areas of the flooring surfaces; flooring shall be uniform and consistent throughout entire floor surfaces at all times. 18.2.3. A copy of the Traffic Study shall be provided to the DFW Airport Board ETAM Representative within sixty (60) days of Contract award. All changes to the frequencies shall be approved by the DFW Airport Board ETAM Representative. MARCH 5, 2013 3 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS Part 19. SCOPE OF WORK 19.1. GENERAL SCOPE 19.1.1. The Contractor and its Subcontractor(s) shall perform custodial services in the facilities described in Exhibit 1 – Building Descriptions. The custodial services are detailed in Attachment 5 – Tasks, Attachment 5A – Custodial Tasks and Frequencies and this Article. 19.1.2. The Contractor shall be responsible for all Cleaning Services listed in this Specification. Facilities must be kept attractive, secure and in operation. When Custodial Services are required, they shall be performed with minimal disruption or inconvenience to DFW Airport’s daily activities. 19.1.3. Any Work required beyond that which is specified herein, shall be reported in advance to the DFW Airport Board ETAM Representative. At no time shall Work beyond the Scope be performed without prior written approval from the DFW Airport Board ETAM Representative. 19.1.4. The Contractor shall instruct its personnel to prepare and fill out an Inspection/Service Form for each area and each individual restroom to be cleaned. The forms shall be retained on the custodial cart. The Contractor’s supervisor shall review the forms when conducting formal inspections of all Work. The Inspection/Service Forms shall be collected daily and retained by the Contractor. 19.1.5. The Contractor shall obtain written approval of the DFW Airport Board ETAM Representative prior to starting any form of maintenance or cleaning that may interfere with the operations of DFW Airport. If areas are to be sectioned off for floor cleaning, window washing, power washing, etc., the Contractor shall submit a Schedule of Work two (2) weeks prior to actual start date. The schedule shall be submitted to the DFW Airport Board ETAM Representative who will inform the Contractor that the Work Schedule has been approved/denied. Established schedules may be approved for the duration of the Contract, but may need to change if events warrant such a change. Part 20. WORK MANAGEMENT 20.1. COMMUNICATION 20.1.1. The Contractor shall coordinate with the DFW Airport Board ETAM Representative to adjust all activities to the needs and requirements of the tenant. Work shall be performed so as not to disrupt, endanger, unreasonably interfere with, or delay the operations or activities of the tenants or movement of the traveling public. The Contractor shall provide tenants proactive support and communication. A visible effort toward continuous improvement of productivity and cost-effectiveness shall be maintained. While tenants must be able to communicate their service needs in a timely manner, they are to be given reasonable expectations as to when those needs will be met. MARCH 5, 2013 4 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS 20.2. WARRANTY 20.2.1. The Contractor shall notify the DFW Airport Board ETAM Representative of problems or conditions that might be covered under Warranties. 20.2.2. The Contractor shall perform Cleaning Services in such a way that Warranties are not voided. Part 21. STAFFING 21.1. STAFFING REQUIREMENTS 21.1.1. The Contractor shall employ both males and females during all working hours to accommodate servicing of restrooms by appropriate gender. During late night or early morning hours when traffic flow is minimal, both genders may be used to do deep cleaning in the restrooms. Appropriate ‘Restroom Closed’ signs shall be used in these situations. Part 22. MATERIALS AND EQUIPMENT 22.1. STORAGE SPACE 22.1.1. Custodian’s closets, located at various points throughout the buildings, may be used by the individual cleaners for storing equipment including brooms, dust cloths, and other items. These closets and the stored equipment shall be kept clean and in order. 22.1.2. The Contractor shall ensure the doors to storage spaces remain locked and secure when not in use. 22.1.3. Any employee found propping janitorial closets, rooms, doors, taping locks, or otherwise interfering with the function of these doors will be subject to immediate dismissal. 22.1.4. The DFW Airport Board shall not be responsible in any way for damage or loss to the Contractor’s stored supplies, materials, or equipment, or the Contractor's employees' personal belongings. 22.2. CONTRACTOR EMPLOYEE LOCKERS AND CANTEENS 22.2.1. Lockers and lunchrooms may be provided for use by the Contractor's employees. Clothes lockers in the locker rooms, as well as any other equipment placed there by DFW Airport Board including tables, benches, chairs, etc., may be used by the Contractor during the term of the Contract, but shall be returned to DFW Airport Board at the termination thereof in the same condition as at the time of entering into the Contract, except for reasonable wear and tear. 22.3. EQUIPMENT AND SUPPLIES FURNISHED BY CONTRACTOR 22.3.1. HEPA filter vacuums shall be used which may decrease frequency of vacuuming. Systems shall be capable of capturing and holding dust or soiling particles MARCH 5, 2013 5 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS down to three (3) microns. The filtering system reduces the dusting task that is caused by exhaust from standard vacuums. Vacuums shall have the reusable filter/bag which should decrease cost of filter replacement. 22.3.2. Upright carpet vacuums shall be used for routine vacuuming of carpet and carpet-type entrance mats. The upright carpet vacuum shall have as wide a swath as practical for a given area. The swath of the machine will vary from 14 inches to 32 inches depending on the size of the carpeted area, the obstruction of furniture, etc. The carpet vacuum motor shall be rated at least 1 horsepower. The beater bar of the upright carpet vacuum must be replaced whenever the bristles become worn or missing. The filter collection bag of the vacuum cleaner must be emptied routinely to ensure adequate suction. 22.3.3. Wet/Dry tank vacuums shall be used to vacuum areas inaccessible to upright carpet vacuums such as beneath desk and furniture, in corners and along baseboards. However, they shall not be used to maintain trafficked areas of carpet. Additionally, wet/dry tank vacuums can be used to vacuum-up spills, stripping solution, or for removing excess water from damp mopping, or machine scrubbing. The wet/dry tank vacuum shall be 5 to 8 gallon capacity and shall be equipped with crevice tool, upholstery brush, floor tool, wet pickup squeegee, a flexible hose, and a wand. 22.3.4. Floor machine equipment used by the Contractor shall comply with the following requirements. 22.3.4.1. High speed (1000+RPM) and medium speed (300-500 RPM) are the minimum required types. A standard floor machine (19”) has a floor buffing production rate of 1.2 to 1.5 min/100sq. ft., versus the 300 RPM machine which has a production rate of 1.0 to 1.2 min/100sq. ft. Spray buffing with high speed machines allows for even greater results decreasing labor costs. High speed burnishing rates should exceed 10,000 square feet per hour. 22.3.4.2. Single disc floor machines shall be used for floor finish stripping, spraybuffing, spray-cleaning, dry-buffing, and scrubbing ceramic tile, quarry tile, and concrete floors. The floor machine shall be 20 inches in diameter unless otherwise agreed upon by DFW Airport Board Representative. The floor machine shall be equipped with an aluminum driving block with nylon bristles set in fiber backing for securing spray-buff pads. 22.3.4.3. The Contractor shall use 48-inch and 36-inch hand dust mops wherever it is possible; 24-inch dust mops are only to be used if the larger is not practical. 22.3.4.4. Automatic floor machines shall use the continuous flow recovery unit that recycles the water allowing for greater versatility. The Contractors shall use low noise floor machines, which will allow for cleaning during operational hours. 22.3.5. Custodial carts used by the Contractor shall comply with the following requirements. 22.3.5.1. Each custodian assigned to routine work shall have a custodial cart. The cart shall be used to transport tools, chemicals, supplies, and for the collection of trash. Such custodians assigned to carpeted areas or assigned to non carpeted areas MARCH 5, 2013 6 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS which are somewhat obstructed shall be equipped with a folding waste collection cart with an attachable caddy bag for holding smaller items of supply and tools. Custodians who are assigned to areas where the use of mop buckets is frequent or who must transport a considerable quantity of supplies for refilling rest room dispensers shall have a larger metal cart with shelves, unless the assigned area has obstructions or congestion that limit the mobility of the larger cart. 22.3.5.2. The folding waste collection cart on swivel casters shall have a 6-bushel capacity, plasticized waste collection bag, an attachable tool caddy, and a folding shelf beneath the waste collection bag. 22.3.5.3. The larger custodial cart shall have one or more shelves accessible from all sides of the cart, a bottom platform to hold the mop bucket, 4 bushel or larger plasticized waste collection bag and four casters, two of which are swivel. 22.3.6. Trash gondolas used for collection shall be covered at all times with the lid attached to the gondola. Trash shall not extend beyond the top of the gondola or impede the closing of the lid. 22.3.7.MICROFIBER CLEANING SYSTEMS 22.3.7.1. Microfiber supports the push for improved indoor air quality (IAQ) by trapping dust, particulates, and allergens better because of its natural static charge. It may also be used, wet or dry, to dust or clean almost any surface, from desktops and countertops to ceiling fixtures, lunch tables, and light switches. Ultimately, these benefits will positively impact building occupant health. Because of its advanced technology, microfiber products can be used effectively without the use of chemicals or damaging surfaces. Microfiber dust mops, mops, and towels/dust cloths shall be used as defined in Attachment 5A – Custodial Tasks and Frequencies. The Contractor shall wash and dry the microfiber products for reuse using washer and dryer provided by DFW Airport. 22.3.7.2. The Contractor is solely responsible for all Microfiber product purchases for the duration of the Contract and shall include the cost for all Microfiber product purchases in its Bid. 22.3.8. The Contractor shall use only Microfiber products with the exception of brooms with dust pans for removing debris from corners, edges and other tight areas that are not accessible by Microfiber. Brooms may also be used on the Ramp(s), Garage areas and Sidewalks. 22.4. CLEANING TOOLS AND EQUIPMENT 22.4.1. The Contractor shall utilize provided materials and supplies for its employees to perform the required tasks, as identified in Attachment 5- Custodial Tasks. The required materials and supplies shall be available and accessible to each employee when performing Routine Work. 22.4.2. PROHIBITED TOOLS OR SUPPLIES 22.4.2.1. The Contractor shall NOT use the following tools or supplies in the performance of the work: MARCH 5, 2013 22.4.2.1.1. Steel wool; 22.4.2.1.2. Bleach; 7 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS 22.4.2.1.3. Scouring powder; 22.4.2.1.4. Bowl acid. 22.5. CONTRACTOR OWNED EQUIPMENT 22.5.1. All power driven equipment shall be of the industrial type, mechanically sound, safe to operate, and in a condition that will not harm or excessively wear existing finishes and floor coverings. Equipment shall be inspected on a regular basis. Damaged equipment shall be repaired or replaced as soon as damage is detected. Electrical type equipment shall be capable of operation by use of the existing DFW Airport Board supplied outlets and voltages. 22.5.2. Bidder shall include in its Operational Approach detail information on the type and quantity of equipment make and model to be utilized to satisfy the scope of work requirements. 22.5.3. The tasks, as shown in Attachment 5 – Custodial Task, identifies the equipment which is to be used to perform and complete each task. The Bidder shall include, but is not limited to, the following type of equipment, in its bid submittal: 22.5.3.1. Back-pack vacuum with cart mount and battery charger; 22.5.3.2. 12 inch upright commercial vacuum; 22.5.3.3. 15 gallon wet vacuum; 22.5.3.4. 20 gallon self-contained carpet extractor; 22.5.3.5. Carpet spotter (portable carpet extractor); 22.5.3.6. 27 inch to 32 inch wide walk behind battery powered vacuum; 22.5.3.7. Ride on power sweeper; 22.5.3.8. High speed burnisher; 22.5.3.9. 20 inch auto scrubber dual speed floor machine (165-175 r.p.m.); 22.5.3.10. Large industrial rider sweeper; 22.5.3.11. Large integrated scrubber – sweeper; 22.5.3.12. Truck mounted vacuum cleaning system; 22.5.3.13. 2000 psi gasoline pressure washer; 22.5.3.14. Restroom carts; 22.5.3.15. Cleaning carts; 22.5.3.16. Trash gondola with lid; 22.5.3.17. Finish bucket; 22.5.3.18. Water bucket; 22.5.3.19. Dusting wand; 22.5.3.20. Extension pole for hi-dusting; 22.5.3.21. Chemical dispensing system; 22.5.3.22. Liquid application system; MARCH 5, 2013 8 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS 22.5.3.23. Step ladders: 3 foot, 6 foot, 8 foot; 22.5.3.24. Trash containers on wheels; 22.5.3.25. Utility cart(s). Part 23. PERFORMANCE 23.1. GENERAL 23.1.1. The Contractor shall inspect areas surrounding the buildings compactor areas. The Contractor shall keep these areas clean and free of debris. 23.1.2. The Contractor shall identify daily any malfunction or repairs needed to the building including, switches, inoperative light bulbs, areas that cannot be cleaned or any other items observed which require repair or attention discovered by the Contractor’s employees. Any malfunctions or issues that may affect the occupant of the building discovered by the Contractor or its Subcontractor(s) employees shall be reported to the AOC immediately. 23.2. GENERAL MAINTENANCE 23.2.1. For operations where furniture and equipment are moved, chairs, wastepaper baskets or other similar items shall not be stacked on desks, tables, or window sills. Upon completion of work or prior to the time for room/building tenant to return, furniture and equipment shall be returned to its original position. 23.2.2. Baseboards, walls, stair risers, furniture, and equipment shall not be splashed, disfigured, or damaged during these operations. 23.2.3. Proper precautions shall be taken to advise building tenants of wet and/or slippery floor conditions; this applies during inclement weather as well as during cleaning operations. Caution signs shall be removed when conditions are safe. 23.2.4. The Contractor shall secure all tools when working overhead to ensure the safety of employees, tenants, and the traveling public in the vicinity of the cleaning. 23.2.5. The Contractor shall rope off areas as necessary and take all other necessary safety precautions in performing this Contract. 23.2.6. The Contractor shall provide Custodial Services in restrooms as identified in Attachment 5A – Tasks and Frequencies. Policing standards include, but are not limited to, wiping down hard surfaces and countertops, removing visible loose dirt, picking up trash and debris from floors and walkways, emptying trash and recycling containers, refilling restroom paper products, refilling soap dispensers, cleaning up any spills, and where appropriate, providing additional Cleaning Services to ensure a clean and pleasant environment for the traveling public. 23.3. ROUTINE WORK MARCH 5, 2013 9 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS 23.3.1.TRASH REMOVAL 23.3.1.1. All wastebaskets, cigarette butt receptacles, and other trash containers within the area shall be emptied and returned to their initial location. Boxes, cans, papers, etc., placed near a trash receptacle and marked ‘TRASH’ shall be removed. 23.3.2.FLOORS 23.3.2.1. Floor surfaces shall be swept prior to being cleaned. A neutral detergent solution shall be used to remove all soil and nonpermanent stains from the entire area. The neutral detergent solution shall be changed periodically and remain clear or shall be rinsed with clear water. Chairs, trash receptacles, etc., shall be moved when necessary to mop underneath. 23.4. BRIGHT METAL POLISHING 23.4.1. Bright metal polishing shall be performed by damp wiping and drying with a cloth until a polished appearance is attained; however, if a polished appearance cannot be attained, the DFW Airport Board ETAM Representative shall be contacted to discuss use of another product. 23.5. FURNITURE 23.5.1. Fabric, vinyl, and leather upholstered furniture shall be vacuumed to remove dust and dirt accumulated in crevices. If soiled areas cannot be cleaned by vacuuming, furniture shall be cleaned after regular working hours with furniture Manufacturers recommended upholstery cleaner in a manner that will not damage the material and will be dry prior to tenants returning the next day. Wood surfaces of furniture shall be cleaned and polished with a wood polish. Patio and cafeteria furniture shall be cleaned with a damp cloth. If stains are not removed by normal means of cleaning other steps should be taken to remove stains and dirt. 23.5.2. All furniture, tables, and chairs in common use areas shall be arranged daily in accordance with the template provided by the DFW Airport Board ETAM Representative. 23.6. WINDOW CLEANING 23.6.1. The Contractor shall clean both surfaces of all interior glass (such as doors, walls, partitions, protective covers, barriers, and railings) that is safely accessible without using specialized rigging. 23.6.2. The Contractor shall clean both inside and outside of glass on the exterior of the building to a height of 7-feet that are safely accessible without using specialized rigging. 23.6.3. Window sashes, sills, and woodwork around glass and other such surroundings shall be wiped free of drippings and other water marks. 23.6.4. Cleaning personnel shall protect window sills when standing on or placing cleaning materials on them. 23.6.5. The window washing shall be scheduled and performed to provide the least inconvenience to the building tenants. The schedule date for cleaning windows shall be provided to the DFW Airport Board ETAM Representative ten (10) working days prior to MARCH 5, 2013 DFW CN 7005894 10 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS cleaning. The date must be confirmed by the DFW Airport Board ETAM Representative. In instances where building occupants are seriously inconvenienced, the window washing activities shall be rescheduled at the discretion of the DFW Airport Board ETAM Representative. 23.6.6. The Contractor shall identify windows and/or other areas that are not accessible. Failure to provide such a list will be the Contractor’s responsibility to provide the Services intended. 23.7. CHEMICAL TREATMENT IN TOILETS AND URINALS 23.7.1. In maintaining traps and fixtures free from odors at all times, the following requirements shall be met: 23.7.2. Traps that present a continuing or stubborn problem shall be treated until the traps are free of odor; 23.7.3. After treatment, steps shall be taken to ensure drains are maintained to remain free of all odors and encrustation; 23.7.4. Toilets and urinals shall be maintained on a regular basis to ensure they remain free of stains and encrustation, and any resulting odors. 23.8. PAPER AND TRASH REMOVAL 23.8.1. The Contractor is responsible for removing paper, trash, garbage, and debris from the building, ramp level of the building (under the building footprint), gate houses, and ramp (outside the building foot print). The Contractor is also responsible for transporting paper and trash to the locations designated, and policing of the areas around the containers as a result of spillage. 23.9. COLLECTION AND SORTING OF RECYCLABLE MATERIALS 23.9.1. The DFW Airport Board will furnish recycling receptacles located throughout the facilities for collection. 23.9.2. Aluminum, Cardboard and Plastic (additional items may be added): 23.9.2.1. A protective liner shall be placed in each receptacle with exception of recycle paper receptacles. Receptacles shall be checked on a frequent basis and emptied in accordance with DFW Airport Board Guidelines. Soiled liners shall be removed from receptacle, placed in a cart for transporting to large collection bins and a new liner placed in the receptacle; 23.9.2.2. Items shall be emptied from can liners and/or carts into the large collection bins located on the exterior of the building and can liners properly disposed of. Should the large collection bins reach 90% capacity; the DFW Airport Board ETAM Representative shall be notified; 23.9.2.3. Large collection/storage/recycling bins are provided. The location of these will be identified during the Pre-Bid Site Visit. MARCH 5, 2013 11 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS 23.9.3.RECYCLABLE WASTE PAPER 23.9.3.1. Recycling baskets will be provided for tenants. Recyclable paper shall be transported to the appropriate area. Locations of recycling baskets may be added or removed as necessary. The Contractor shall be responsible for emptying the baskets on specified frequencies and collecting the recycled paper into larger bins located in a designated area of each facility. The Contractor shall notify the DFW Airport Board ETAM Representative when the larger bins are full. Currently the recyclable paper categories are: 23.9.3.2. Computer paper; 23.9.3.3. Mixed paper (white and colored paper); 23.9.3.4. Newspapers and Magazines. 23.9.4. The Contractor shall give detailed instructions to its employees on removal of trash and recycling paper from office areas. 23.9.5. Receptacles shall be maintained in a clean condition at all times. Should a receptacle become damaged the DFW Airport Board ETAM Representative shall be notified. 23.10. OTHER CUSTODIAL SERVICES 23.10.1. The Contractor shall be responsible for clearing accumulations of ice or snow from sidewalks connected to entrances by spreading sand or ice melt chemicals. 23.10.2. DFW Airport will provide loose sand and chemicals to the Contractor in connection with ice or snow clearance. The Contractor shall be responsible for collecting, transporting and applying the loose sand from a designated area within DFW Airport property to the Terminal area. 23.10.3. The Contractor shall remove excess sand and ice melt chemicals from sidewalks immediately after the need for the materials is no longer required. 23.10.4. The Contractor shall clean the Terminal entrances and exits during a winter weather event every fifteen (15) minutes. 23.11. SPECIAL EVENTS 23.11.1. The DFW Airport Board ETAM Representative may call upon the Contractor to provide services for special events, such as celebrations, grand openings, employee gatherings, public assembly, etc. Whenever possible the DFW Airport Board ETAM Representative shall provide as much advance notice as possible. Redirection of the Contractor’s staff may be required to support special events. 23.11.2. The Contractor shall be paid through Charge Reimbursable. Required services include, but are not limited to: 23.11.2.1. 23.11.2.2. 23.11.2.3. 23.11.2.4. MARCH 5, 2013 Police the grounds and areas; Remove trash and clean up during and after events; Special policing of the rest rooms; Provide personnel for special requests; 12 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS 23.11.2.5. Setup of tables and chairs, tear down, and clean up of various functions. Part 24. SPECIAL CONSIDERATIONS 24.1. MAINTENANCE PRECAUTIONS FOR TERRAZZO FLOORS 24.1.1. Only materials that are neutral with a PH Factor between 7 and 10 should be used when scrubbing or mopping floors. 24.1.2. Harsh cleaners and sealers are not to be used which could damage Terrazzo. 24.1.3. Avoid all-purpose cleaners or soaps containing water soluble, inorganic, or crystallizing salts, harmful alkali, or acids. 24.1.4. Use a water-based sealer in the acrylic family especially designed for Terrazzo use. The Underwriters Laboratories classification of this sealer should include a slip resistance with a coefficient of friction rating of minimum 0.5. 24.1.5. Acrylic water based sealers are to be used and mopped on, in one or more coats, in accordance with the instructions of the manufacturer. This can also be followed by an acrylic water-based finish if a high sheen is desired. 24.2. BLOOD CLEANING PRECAUTION 24.2.1.PURPOSE 24.2.1.1. The purpose of this procedure is to define responsibilities and provide guidance for all Custodial Service Contractors under contract to DFW Airport in the proper handling and disposing of blood and Other Potentially Infectious Materials (OPIM). Universal precautions will be used; treat ALL human blood or OPIM as if it were infected regardless of the person, their age, or any other factor. 24.2.2.ROUTINE CLEANING 24.2.2.1. During the course of routine cleaning Custodians may encounter small drops of blood and feminine hygiene receptacles with used products. If normal bathroom cleaning procedures are followed when dealing with these situations, there is no risk of exposure to bloodborne pathogens. If a situation arises in which you observe more than a few drops of blood, DO NOT attempt to clean the area. Only Custodians specifically trained as Blood Spill Responders should deal with these situations whenever cleaning blood or OPIM, following the procedures listed below: 24.2.2.1.1. Restrict access to the area; 24.2.2.1.2. Wear disposable gloves (latex or nitrile) to protect hands. Avoid tearing gloves on equipment or sharp objects. Replace torn gloves immediately. Wear double gloves if necessary; 24.2.2.1.3. If exposure to splashes or sprays of blood or OPIM are possible, use additional personal protection equipment, as needed (e.g., leak-proof apron and/or eye protection, booties); MARCH 5, 2013 13 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS 24.2.2.1.4. Place towel over the spill to soak up gross quantities. Use disposable towels, absorbent material or mats to soak up most of the blood or OPIM. (Do not pour disinfectant directly onto blood); 24.2.2.1.5. Wash the area with soap and water; 24.2.2.1.6. Complete the clean-up with cloth or paper towels; 24.2.2.1.7. Clean with an appropriate disinfecting solution, such as a hospital disinfectant labeled as Tuberculocidal; 24.2.2.1.8. Put all contaminated materials and waste in a plastic Red Bag or other appropriate sealed, labeled (Biohazard symbol or label), leak-proof container. This is regulated waste. Water materials that are supersaturated with blood or OPIM that could be easily released must be disposed of as Infectious Waste; 24.2.2.1.9. Dispose of syringes, needles, scalpel blades, and other sharp items in a puncture resistant container labeled with the biohazard label; 24.2.2.1.10. Dispose of bag as infectious waste (DO NOT THROW IN REGULAR TRASH); 24.2.2.1.11. Dispose of waste water in the sanitary sewer system; 24.2.2.1.12. Wash hands after removing gloves; 24.2.2.1.13. If an untrained person encounters blood, they should limit access to the area and contact the AOC at 972-574-3112. 24.2.3. Only designated and properly trained individuals will clean up blood or OPIM. 24.2.4. Contractor’s personnel designated to clean up blood or OPIM shall be trained in OSHA’s Bloodborne Pathogen Standard (29 CFW 1910.1030), bloodborne pathogens and methods to reduce exposure. 24.2.5. All occurrence of blood or OPIM clean-up are to be reported to the Airport Operations Center (AOC). . MARCH 5, 2013 14 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS 24.2.6. The AOC will designate the proper disposal location for clean-up materials. 24.2.7. All materials are to be double bagged and properly disposed of. 24.2.8. The Contractor shall obtain Bloodborne Pathogen Clean-up Kits and have them readily available for use. 24.2.9. The Contractor shall ensure that ALL biohazard bags are properly double bagged and sealed. 24.2.10. The Contractor shall be responsible for ensuring that ALL blood and bodily fluids have been cleaned, the area disinfected, the waste materials placed in the proper bags for storage, and the bags taken to the disposal location designated by the DFW Airport Board ETAM Representative. 24.2.11. The Contractor shall ensure employees know the locations of the clean-up kits. 24.2.12. Bloodborne Pathogen Clean-up Kits contain: 24.2.12.1. 24.2.12.2. 24.2.12.3. 24.2.12.4. 24.2.12.5. 24.2.12.6. 24.2.12.7. 24.2.12.8. Two pair of disposable latex gloves; One pair of disposable shoe covers; One apron; Two scoop/scrapers; Two red biohazard bags with ties; One towel; One pair of protective eyewear, with side shields; Absorbent powder. 24.3. ADDITIONAL SPECIAL CONSIDERATIONS 24.3.1. Work Schedule – Contractor using “Attachment 5A – Custodial Tasks and Frequencies” and “Exhibit 13 – Mandatory Minimum Staffing and Work Schedule” shall prepare a work schedule. 24.3.1.1. The Work Schedule shall identify each Task and its Frequency and identify a time for the completion of the Task. The following is given as an example is not all inclusive: MARCH 5, 2013 15 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS ************ EXAMPLE SPREADSHEET ONLY ************ Location Specified shift Specified Frquency Task # Task Description 454 52 170 51 38 or 209 4 9 Police Hard Surface Floors Clean all Partition Glass Spot Clean Railing Glass Clean Glass Door and Side Panels Vacuum Walk-off Mats Empty Tras Containers Dust High and Low Areas RAC - Common Areas RAC - Common Areas RAC - Common Areas RAC - Common Areas RAC - Common Areas RAC - Common Areas RAC - Common Areas 1st and 2nd 1st and 2nd 1st and 2nd 1st and 2nd 1st and 2nd 1st and 2nd 1st and 2nd Once Per Hour As Required Once Per Shift Once Per Shift Once Per Shift When Container is 3/4 Full Once Per Shift 17 7 Wipe all Telephones Dust all accessable horizontal surfaces RAC - Common Areas RAC - Common Areas 1st and 2nd 1st and 2nd Four (4) times Per Shift Once Per Shift 266 18 Spot Clean Telephones $ Sanitize Receivers Clean and Polish all Drinking Fountains RAC - Common Areas RAC - Common Areas 1st and 2nd 1st and 2nd Four (4) times Per Shift Once per Shift 88 21 22 22 113 25 331 194 32 33 34 Spot Vacuum Vacuum Hard Surface Floors Traffic Vacuum Clean Public Telehone Fully Vacuum Floors Spot Clean Carpeted Area Extract Carpets Machine scrub open hard surfaces Spray Buff all Hard Surfaces Machine Scrub Hard Surfaces and Polish Strip Hard Surface and Recoat RAC - Common Areas RAC - Common Areas RAC - Common Areas RAC - Common Areas RAC - Common Areas RAC - Common Areas RAC - Common Areas RAC - Common Areas RAC - Common Areas RAC - Common Areas RAC - Common Areas 1st and 2nd 1st and 2nd 1st and 2nd 1st and 2nd 3rd Shift 3rd Shift 3rd Shift 3rd Shift 3rd Shift 3rd Shift 3rd Shift 4 Times Per Shift As Required As Required or Requested Once per Shift Once Per Shift Once Per Shift Once Per Month Once Per Month Once per Week Eleven Times Per Year Once per Month Scheduled Completion On the Quarter Hour Varies 7 AM and 3 PM 7:15 AM and 3:15 PM 7:20 AM and 3:20 PM Varies 8:45 AM and 2:25 PM Every two Hours starting at 7AM 8:45 AM and 2:25 PM Every two Hours starting at 7AM 9:30 AM and 6:30 PM Every two Hours starting at 6AM Varies Varies 11 AM and 4 PM 3:15 AM 5:45 AM 5th of each Month 18th of each Month Wednesay of each Week 22nd of each Month 22nd of each Month 24.3.1.2. Contractor shall complete and submit the work schedule to DFW Airport Board ETAM Representative, prior to the first day of the contract term. 24.3.1.3. The completed work schedule shall be reviewed and approved by DFW Airport Board ETAM Representative. 24.3.2. Lights and appliances shall be turned on only where they are directly used by the Contractor and its Subcontractor(s) employees in the performance of its duties. Lights and appliances shall be turned off when the Work is complete. 24.3.3. Dry eraser boards with any written material on them shall not be cleaned by the custodial staff. Part 25. DEFINITIONS 25.1. CLEANING DEFINITIONS 25.1.1. General Cleaning: A procedure that requires complete removal of all soil, dust, and other foreign matter on a recurring basis to ensure surfaces are maintained to the level of original design intent, with the exception of normal and expected wear and tear. 25.1.2. Clean: Refers to results to be achieved as described in Attachment 5 – Custodial Tasks. 25.1.3. Correction: The elimination of a defect. 25.1.4. Custodian: An individual who performs housekeeping and custodial tasks. This individual may also be known as a custodial or housekeeping worker. 25.1.5. Disinfectant: A product which kills tuberculosis, hepatitis, and HIV on contact. 25.1.6. Film: A thin coating that usually builds up over time and often is so uniform that it goes unnoticed. Air pollution is a major contributor to film formation. Film is found on infrequently MARCH 5, 2013 16 DFW CN 7005894 RENTAL CAR CENTER CUSTODAIL SERVICES ARTICLE 5 – CUSTODIAL SERVICES SPECIFICATIONS cleaned toilet bowls due to foreign matter or impurities settling out of the tap water. Film is also found on the inside surfaces of exterior glass. 25.1.7. Grime: Foreign matter that clings to or is embedded in a surface. It becomes embedded or built up by repeated touching or handling, such as a door handle or light switch. Careless or incomplete cleaning procedures may contribute to the development of grime. 25.1.8. Grit: Coarse particulate matter such as sand, fragments of metal and/or glass, salt and ice melt compounds (before they absorb moisture and liquify). 25.1.9. Lint: Clinging bits of fiber, hair or thread that cling to surfaces. Lint may include such things as carpet fibers, fuzz from sweaters and cobwebs. 25.1.10. Litter: Including, but not be limited to, waste paper, branches detached from trees and shrubs, beverage containers, dead animals, etc. 25.1.11. Police (Policing): To make neat and orderly. This shall include, but not be limited to, removing visible loose dirt, trash and debris from floors and walkways, emptying trash and recycling containers, refilling restroom paper products, soap dispensers, as well as clean-up of spills and being aware of potential security breaches and/or safety violations. 25.1.12. Recyclables: Any material that retains useful properties that can be reclaimed after the productions or consumption process. 25.1.13. Slip Resistance: A measurement of a floor finish coefficient of friction that provides a safe walking surface. Slip resistance is evaluated according to American Society of Testing and Materials (ASTM) methods. A coefficient of friction reading of 0.5 indicates a safe floor film. 25.1.14. Spill: Any liquid, powder, or solid spilled accidentally on floors or other surfaces. 25.1.15. Spots: A non-uniform film or coating that is visible to various degrees depending on the angle of view. It is usually associated either by the use of dirty cleaning equipment or inadequate rinsing of cleaning products from the surfaces on which they are used. 25.1.16. Streaks: A non-uniform film or coating that is visible to various degrees depending on the angle of view. It is usually associated either by the use of dirty cleaning equipment or inadequate rinsing of cleaning products from the surfaces on which they are used. 25.1.17. VOC: Volatile Organic Compounds. 25.1.18. Waters: Includes but is not limited to groundwater, surface water, or storm water. END OF ARTICLE 5 MARCH 5, 2013 17 DFW CN 7005894 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS ATTACHMENT 5 – CUSTODIAL TASKS Task 1 EMPTY RUBBISH (LINERS) DESCRIPTION: EMPTY ALL TRASH RECEPTACLES; REPLACE LINERS IF NECESSARY BUT NOT LESS THAN WEEKLY. TECHNIQUE:The trash pick-up container must move with the cleaner to the closest point possible to the waste basket. Empty the Wastebasket into the pick-up container by placing the waste basket into the pick-up tube and shake to dislodge the trash. The liner then should be checked and changed if soiled. Generally the liner should last for approximately five days. The liner should be tied around the top of the waste basket to hold it in place. Caution, do not leave office doors open or unlocked if locking is possible. EQUIPMENT: Trash Pick-up Container, Plastic Bags, Waste Can Liners. CHEMICALS: None. RESULTS: All trash containers will be empty and contain no obvious litter. Unlined containers will have been wiped to remove obvious soil. Containers lined with plastic liners will appear clean but will only have been changed if soiled with damp or wet substances. Liners will normally be changed weekly. Task 3 REMOVE TRASH DESCRIPTION: REMOVE ALL COLLECTED TRASH TO DESIGNATED AREA. TECHNIQUE:As the trash pick-up container bags are filled they should be taken to a pre-determined pick-up spot. This could be by the freight or a designated passenger elevator or other designated area. The bags should be placed on a mat to protect the floor.. EQUIPMENT: Trash Pick-Up Container, Plastic Bags. CHEMICALS: None. RESULTS: Collected trash bags will have been taken to the designated area for disposal. TASK 4: EMPTY ALL TRASH BINS & REMOVE TRASH & LOOSE TRASH DESCRIPTION: EMPTY ALL WASTE RECEPTACLES AND REMOVE TRASH TO DESIGNATED AREA. TECHNIQUE: The trash pick-up container must move with the cleaner to the closest point possible to the waste basket. Empty the wastebasket into the pick-up container by placing the waste basket into the pick-up tube and shake to dislodge the trash. The liner then should be checked and changed if soiled with moisture or ash. Generally the liner should last for approximately five days. However, liners in trash receptacles where traveling public have access (concourse, INS) shall be replaced each time the trash is removed. Trash containers shall not be allowed to become more than three-quarters (3/4) full. Receptacles will reach (3/4) full at various rates, many receptacles will the 3/4 full mark each hour. The liner should be tied around the top of the waste basket to hold it in place. Caution, do not leave office doors open or unlocked if locking is possible. The bags should be placed on a mat to protect the floor. Bags shall be placed in trash gondolas. Trash gondolas are taken to the trash compactor when collected trash bags do not allow the gondola's lid to close. Area around the trash compactor shall be kept clean at all times. Contractor will coordinate cleaning under the compactor with the DFW 1 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS Airport Board Representative, when the compactor is removed by the waste disposal contractor. EQUIPMENT: Trash Pick-Up Container, Plastic Bags, Waste Can Liners. CHEMICALS: None. RESULTS: All trash containers will be empty and contain no litter. Containers lined with plastic liners will appear clean but will only have been changed if soiled with damp or wet substances. All trash is taken to the trash compactor when gondolas are full and no trash is left sitting in any area of the terminal. TASK 6: ASH TRAYS/URNS DESCRIPTION: EMPTY AND DAP WIPE ASHTRAYS; CLEAN CIGARETTE URNS, SMOOTH SAND AND REPLACE AS NECESSARY. TECHNIQUE: Ashtrays and trash should whenever possible be emptied at the same time. The trash pick-up tube must stay with the cleaner at all times. Remove the loose ash with a dry cloth first and use a damp cloth to remove soil. Sand urns need to be sifted with a sieve to separate cigarette debris. A thin layer of sand/silica should be place on the old product. EQUIPMENT: Trash Pick-Up Container, Plastic Bags, Cloth or Sponge. Sieve. CHEMICALS: General Purpose Cleaner, Sand or Silica. RESULTS: Ashtrays will be stain and mark free and contain no ash, cigarette butts or other debris. Sand in the urns will be free of cigarette butts and other large debris, sand will be smooth but may contain some ash. TASK 7: LO/HI DUST INCLUDING FURNITURE, FIXTURES, HAND RAILS, STAIRS, EQUIPMENT AND ACCESSORIES (CLOCKS, PICTURES, PARTITION TOPS) DESCRIPTION: DUST ALL LO/HI AND HORIZONTAL SURFACES. DUST ALL FURNITURE, FIXTURES, HANDRAILS, STAIRS, EQUIPMENT AND ACCESSORIES. TECHNIQUE: Dusting should be done with a microfiber wipe folded at least three times. In this way the wipe can be turned to provide clean surfaces. When dusting desks the papers should not be touched. Credenzas, file cabinets, tables and book cases are all included in horizontal dusting. The high reach areas would include picture frame tops, tops of partitions, door frames, and clocks. Low reach areas include base boards, chair rails, and any item close to the floor. The cleaner must capture the dust on the surface and not spread it around by flicking the wipe. EQUIPMENT: Trash Pick-Up Container, Plastic Bags. Microfiber Wipe and/or Dusting Wand, Microfiber Dusting Cloth, Lift. CHEMICALS: NONE. RESULTS: All horizontal surfaces will be free of all dust that was present at the time the dusting was performed. FREQUENCY of dusting will affect the microscopic amount of dust that could be present. All furniture, fixtures and equipment will be free of dust that was present prior to the time dusting was performed. High dusting will have removed dust from the tops of frames, mirrors, partitions and other areas above seven (7) feet. High dusting FREQUENCY are usually lower than low dusting as less dust will accumulate above eye level. 2 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS TASK 8: DUST FURNITURE, FIXTURES, EQUIPMENT DESCRIPTION: DUST ALL FURNITURE, FIXTURES, EQUIPMENT AND ACCESSORIES USING A MICROFIBER WIPE. TECHNIQUE: Dusting should be done with a microfiber wipe folded at least three times. In this way the wipe can be turned to provide clean surfaces. When dusting desks the papers should not be touched. Credenzas, file cabinets, tables and book cases are all included in horizontal dusting. EQUIPMENT: Microfiber Wipe or Dusting Wand. CHEMICALS: None. RESULTS: All furniture, fixtures and equipment will be free of dust that was present prior to the time dusting was performed. TASK 9: HI/LO DUST DESCRIPTION: DUST HIGH AND LOW AREAS (E.G., PICTURES, CLOCKS, PARTITION TOPS ETC.) USING MICROFIBER WIPES. TECHNIQUE: Using either a folded microfiber wipe or a long handled duster covered with a wipe to provide for extra reach, the cleaner will dust the high and low reach areas. The high reach areas would include picture frame tops, tops of partitions and door frames. Low reach areas include base boards, chair rails, and any item close to the floor. The cleaner must capture the dust on the surface and not spread it around by flicking the wipe. EQUIPMENT: Microfiber Wipe and/or Dusting Wand. CHEMICALS: None. RESULTS: High and low dusting will have removed dust from the tops frames, mirrors, partitions and other areas above five (5) feet will also have removed dust from baseboards, chair rails, and other surfaces below eye level. TASK 11: LO/DUST DESCRIPTION: DUST ALL LOW REACH AREAS USING MICROFIBER WIPES. TECHNIQUE: The same basic equipment would be used for both high and low dusting, either a folded microfiber wipe or a long handled duster covered with a cloth to provide for extra reach. The cleaner will dust all low reach items including: chair rungs, baseboards (i.e., any item close to the floor). The cleaner must capture the dust on the surface and not spread it around by flicking the wipe. EQUIPMENT: Microfiber Wipe and/or Dusting Wand. CHEMICALS: None. RESULTS: Areas such as base boards, chair rails, hand rails and other horizontal surfaces, below eye level, will be as dust free as possible considering the frequency, which in many cases will be between weekly and every two weeks. TASK 12: HI/DUST DESCRIPTION: DUST ALL HIGH REACH AREAS USING MICROFIBER WIPES. TECHNIQUE: The same basic equipment would be used for both high and low dusting, either a folded microfiber wipe or a long handled duster covered with a wipe to provide for extra reach. The cleaner will dust all high reach items such as picture tops, rails, door frames, partition tops, etc. The cleaner must capture the dust on the surface and not spread it around by flicking the wipe. EQUIPMENT: Microfiber Wipe and/or Dusting Wand. CHEMICALS: None. 3 RAC CUSTODIAL SERVICES RESULTS: ATTACHMENT 5A – CUSTODIAL TASKS High dusting will have removed dust from the tops of frames, mirrors, partitions and other areas above five (5) feet. High dusting frequencies are usually lower than low dusting as less dust will accumulate above eye level. TASK 13: LO/DUST DETAIL DESCRIPTION: DUST ALL CHAIR AND TABLE LEGS AND RUNGS, BASEBOARDS, LEDGES, MOLDINGS AND OTHER LOW REACH AREAS USING MICROFIBER WIPES. TECHNIQUE: The same basic equipment would be used for both high and low dusting, either a folded microfiber wipe or along handled duster covered with a wipe to provide for extra reach. The cleaner will dust all high reach items such as picture tops, rails, door frames, partition tops, etc. The cleaner must capture the dust on the surface and not spread it around by flicking the wipe. EQUIPMENT: Trash Pick-Up Container, Plastic Bags, Microfiber Wipe and/or Dusting Wand. CHEMICALS: None. RESULTS: Areas such as base boards, chair rails, hand rails and other horizontal surfaces, below eye level, will be as dust free as possible considering the frequency, which in many cases will be between weekly and every two weeks. TASK 14: HI/DUST DETAIL DESCRIPTION: DUST ALL SURFACES ABOVE NORMAL REACH INCLUDING SILLS, LEDGES MOLDINGS, SHELVES, DOOR FRAMES, PICTURES AND VENTS USING MICROFIBER WIPES. TECHNIQUE: The same basic equipment would be used for both high and low dusting, either a folded microfiber wipe or a long handled duster covered with a wipe to provide for extra reach. The cleaner will dust all high reach items such as picture tops, rails, door frames, partition tops, etc. The cleaner must capture the dust on the surface and not spread it around by flicking the wipe. EQUIPMENT: Trash Pick-Up Container, Plastic Bags, Microfiber Wipe, and/or Dusting Wand. CHEMICALS: None. RESULTS: High dusting will have removed dust from the tops of frames, mirrors, partitions and other areas above seven (7) feet. High dusting FREQUENCY are usually lower than low dusting as less dust will accumulate above eye level. TASK 15: SPOT CLEAN DETAIL DESCRIPTION: SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING FINGERPRINTS, SMUDGES AND STAINS USING MICROFIBER WIPES. TECHNIQUE: Using a microfiber wipe and a suitable general purpose cleaner remove the spots and spills from all visible surfaces. These would include: door frames, push plates, furniture, glass, and other surfaces where marks and soil are deposited. Do not spray on the spot. Spray on the wipe and work from the center of the spot out applying gentle pressure. EQUIPMENT: Microfiber Wipe. CHEMICALS: General Purpose Cleaner and/or Glass Cleaner. RESULTS: All fresh spots and stains will be removed from the partitions, entry areas, around switches, vents, and other surfaces intended to be covered in the cleaning program. 4 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS TASK 18: CLEAN DRINKING FOUNTAINS DESCRIPTION: CLEAN AND POLISH ALL DRINKING FOUNTAINS USING MICROFIBER WIPES. TECHNIQUE: Cleaning the top of a drinking fountain requires spraying a microfiber wipe with a suitable cleaner. Brushed metal surfaces must always be wiped in the direction of the grain. Water salts can be removed using a cream cleaner; however, powder cleaners should not be used. Care must be taken to clean the spigot and leave no cleaners behind. The base of the fountain can be wiped with a microfiber wipe. EQUIPMENT: Microfiber Wipe. CHEMICAL: General Purpose Cleaner, Disinfectant Cleaner, Metal Polish. RESULTS: The entire drinking fountain will be free of soil and water stains. Salt deposits and verdigris will be removed from the spigot depending on the condition of the top of the fountain. TASK 19: CLEAN SINKS DESCRIPTION: CLEAN AND SANITIZE ALL SINKS AND WIPE DRY USING MICROFIBER WIPES. TECHNIQUE: Spray microfiber wipe with restroom cleaner and wipe the counter tops and sinks. Flush with clean water and be sure to remove any stains around the drain. Include the wiping of the metal fixtures. EQUIPMENT: Microfiber Wipe, Spray Bottles, Gloves. CHEMICAL: Disinfectant Detergent. RESULTS: All dispensers will be at least 80% full and stainless surfaces will be streak free and shine. Mirrors will be clean to the top and have no streaks or dust. Counter will be clean and dry as will sinks and taps clean and bright. TASK 20: DUST WINDOW BLINDS DESCRIPTION: DUST ALL WINDOW BLINDS USING MICROFIBER WIPES. TECHNIQUE: Using either a folded microfiber wipe or a long handled duster covered with a wipe to provide for extra reach the cleaner will dust the blinds. The blind should be closed and wiped down. The cleaner must capture the dust on the surface and not spread it around by flicking the wipe. EQUIPMENT: Microfiber Wipe and/or Dusting Wand. CHEMICAL: None. RESULTS: Blinds will be free of dust when observed from the front or back. TASK 21: VACUUM HARD SURFACE FLOOR DESCRIPTION: USING A HARD SURFACE FLOOR FOOT TOOL AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOORS. TECHNIQUE: It is important to keep the floor tool flat on the floor and not to raise it as the cleaner moves forward. Using a head of appropriate width for the area to be covered is most important. EQUIPMENT: Hard Surface Floor Tool, Tank or Back Pack or Battery Powered vacuum HEPA filter. CHEMICALS: None. RESULTS: All hard surface floors will be free of debris, litter and virtually all dust. TASK 22: 5 TRAFFIC VACUUM RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS DESCRIPTION:VACUUM ALL CARPETED TRAFFIC LANE AREAS. USING TANK VACUUM OR BACK PACK, VACUUM CORNERS EDGES AND CHAIRS THEN TRAFFIC VACUUM ALL CARPETED AREAS. TECHNIQUE: Using an upright, tank or back-pack vacuum you will vacuum the main walk ways of the area. When possible the movement of the vacuum should be in a lawn mower motion. The vacuum bag should be empty before you start, and the cord should be checked to insure it has not been damaged. EQUIPMENT:Upright Vacuum, or Tank Vacuum, or back-pack vacuum cleaner. CHEMICALS: None. RESULTS: Carpet in all the walking areas will be soil, debris and dust free. Carpet capable of showing vacuum patterns will have the tell tale tracks. Carpet will be clean up to, and including, the outer edges. TASK 23: DETAIL VACUUM DESCRIPTION: USING A BATTERY POWERED TANK VACUUM OR BACK PACK, VACUUM CORNERS EDGES AND CHAIRS THEN TRAFFIC VACUUM ALL FLOOR AREAS. TECHNIQUE:Using a battery powered Tank, Back-pack, or Upright with a separate hose for tools concentrate on the carpet edges and corners and the fabric covered furniture. Corners and edges will need the use of crevice tools and edging tools. Detail vacuuming also includes the vacuuming of the narrow traffic lane areas. The vacuum bag should be empty before you start. EQUIPMENT: Upright Vacuum, or Tank Vacuum, or Back-pack. Battery Powered.. CHEMICALS: None. RESULTS: This task normally in combination with another vacuuming task will clean the corners and edges and the fabric covered chairs. It will also vacuum the main walking areas to insure a clean vacuumed appearance. TASK 24: FULL VACUUM DESCRIPTION: FULLY VACUUM ALL CARPETS FROM WALL TO WALL. TECHNIQUE: Using a Tank, Back-pack or Upright Vacuum with full vacuuming the entire carpet area is vacuumed. In office areas as an example it would include all open areas from wall to wall. Wide open areas should be vacuumed with a lawn mower action while in confined areas the cleaner would use the back and forth motion. The vacuum bag should be empty before you start, and the cord should be checked to insure it has not been damaged. EQUIPMENT: Upright Vacuum, or Tank or Back-pack Cleaner. CHEMICALS: None. RESULTS: All carpet surfaces, not covered by furniture, will be clean of visible soil, debris, surface dust and foot prints. Pile that is capable of being moved will show vacuum tracks. Corners and edges will also be dust and litter free. Note: As with all types of vacuuming, full vacuuming will normally be performed with one or more other vacuuming tasks. TASK 25: SPOT CLEAN CARPET DESCRIPTION: USING APPROVED SPOTTER, SPOT CLEAN CARPETED AREA. TECHNIQUE: Carpet spots should be removed with the mildest chemical available. Use a tamping brush to apply the spotter beginning from the outside of the spot and working to the center. Use a liberal amount of water on synthetic carpet and blot 6 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS dry using an absorbent pad. Before using any chemical on carpet for the first time test the product in an inconspicuous spot. EQUIPMENT: Tamping Brush, Spot Lift Pads. CHEMICALS: General Spotting Chemical. RESULTS: Carpet will be free of as many spots as possible, based on the ability to remove them and that they are in the cleaners line view. TASK 26: POLICE HARD SURFACE FLOORS DESCRIPTION:POLICE HARD FLOOR AREA, REMOVING ALL LITTER AND DEBRIS. TECHNIQUE: The aim of this task is to remove the debris and litter from hard surface floors. The method will differ from picking up by hand to using a vacuum. The important point is to insure that litter is not missed as the cleaners and management pass through the areas. EQUIPMENT: Vacuum, Trash Container. CHEMICALS: None. RESULTS: By specifically targeting litter and debris all removable litter will be removed. TASK 28: SPOT MOP DESCRIPTION:USING A MICROFIBER FLAT MOP, MOP ALL STAINS AND SPILLS, ESPECIALLY COFFEE AND DRINK SPILLS. TECHNIQUE: Spot mopping is the removal of spills and stains using a microfiber flat mop and approved cleaning solution. The cleaner must be mixed at the correct use dilution and placed in spray container of flat mop machine. Carry the flat mop to the spill to be removed and pick up the spill or spot by moving the mop over the spot in a side to side motion. EQUIPMENT: Two Foot Microfiber Flat Mop with appropriate sized Mop Head. CHEMICALS: General Floor Cleaner, or Disinfectant Detergent. RESULTS: By specifically targeting spills and stains all areas covered will be spot and stain free. ASK 29: DAMP MOP DESCRIPTION: DAMP MOP ENTIRE AREA USING A MICROFIBER FLAT MOP. TECHNIQUE: Damp mopping is the complete wetting of the hard surface floor using a microfiber flat mop and approved cleaning solution. The cleaner must be mixed at the correct use dilution and placed in a dispensing system. Beginning at the edge of the area, pull the mop flat on the floor outlining an area no larger in size than ten feet square. Then fill in the center of the square or rectangle with a side to side action. If splashing occurs, wipe off any moisture immediately with a microfiber wipe. EQUIPMENT: Microfiber Flat Mop, Microfiber Wipe Liquid Sprayer. CHEMICALS: General Floor Cleaner, or Disinfectant Detergent. RESULTS: Since this task means covering the entire area with a mop, all spills, marks and soil, capable of being removed with a mop, will be gone. Some stubborn marks may need to be removed by a more aggressive process. TASK 32: SPRAY BUFF (HIGH) DESCRIPTION:USING A HIGH SPEED FLOOR MACHINE SPRAY BUFF ALL HARD SURFACE AREAS. TECHNIQUE: Spray buffing is the removal of the top layer of finish, stains and marks on the floor surface and the replacement of the finish with fresh material. Typically the 7 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS cleaner will mix the floor finish at a one part product to ten parts water in a trigger spray container. The floor should first be vacuumed, then using a high speed floor machine (600 to 1200 R.P.M.) and a red pad correctly placed on the drive disk. Spray the floor with the spray buff material using a straight shot from the spray container. The floor machine will spread the material. By using a pattern for example of spraying every other tile you will find an even coat of finish will be applied. The side to side machine action should be used if using a swing buffer, and the lawn mower action for corridors. Do not spray near baseboards or furniture legs and should spray hit these areas wipe off with clean microfiber wipe. EQUIPMENT: High Speed Floor Machine, Spray Container, Microfiber Wipe, Vacuum Cleaner Gum scraper. CHEMICALS: Spray Buff Solution. RESULTS: Since this task is the removal of the soil layer and the replacement with a new finish coat. The floor surface will be both clean and crisp with a medium to strong shine depth relative to the type and depth of the finish. TASK 33: MACHINE SCRUB (RECOAT) DESCRIPTION:MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALL TECHNIQUE: This task is normally done using a slow speed (165 R.P.M.) floor machine. A higher speed machine could be used if it contains a spray guard. The first step would be to vacuum the floor. Then using a microfiber flat mop and sprayer lay down a general purpose cleaner. Scrubbing would be done by using a mildly aggressive pad, either a green, brown or blue pad. The idea is to remove one or more layers of finish and the embedded dirt so that a fresh coat of finish can be applied. The cleaning solution should be picked up using a wet vacuum or flat mop. Then a new coat of finish can be applied. EQUIPMENT: Standard Floor Machine, Micro Flat Mop, Chemical Sprayer. Ounce Mop, Gum Scraper, Finish Bucket. CHEMICALS: General Purpose Cleaner, Floor Finish. RESULTS: Hard surface floors will have a deep clean look and a crisp even shine, free of scrapes and marks. The aim of this task is to clean the polished surface and replace the top coat that has probably been removed by traffic and/or other dry polishing methods. Note: This task is probably performed in combination with other floor finishing and renovation tasks. Task 34: STRIP/REFINISH DESCRIPTION: RECOAT FLOOR WITH 3 COATS OF POLISH MACHINE SCRUB. TECHNIQUE: STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. Stripping is normally done using a slow speed (165 R.P.M.) floor machine. A higher speed machine could be used if it contains a spray guard. The first step would be to vacuum the floor; then, using a flat mop and sprayer, lay down a stripper using a wet flat mopping process. Scrubbing would be done by using an aggressive pad, either a brown or black pad. The idea is to remove all layers of finish and the embedded dirt so that a fresh coat of finish can be applied. The stripper should be picked up using a wet vacuum or mop. To prepare the surface to receive finish, the corners and edges need to be scrubbed to insure the entire floor is free from old finish. This can be done by hand or a pad under the 8 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS cleaner's foot. The stripped surface will need to be damp mopped to remove every trace of stripper and then finally neutralized with a mild acidic solution. Running a buffer over the floor will: help it receive finish, seal the floor, and warm the floor to improve drying. Floor finish is applied using a clean mop and the damp mopping technique. EQUIPMENT: Hard Surface Floor Vacuum, Standard Floor Machine, Microfiber Flat Mop, Sprayer, Gum Scraper, Finish Bucket and Wringer, Wet Vacuum, Cloths. CHEMICALS: Stripper, Neutralizing Solution, Floor Finish. RESULTS: Hard surface floors will have a deep clean look and a crisp even shine, free of scrapes and marks. The aim of this task is to remove all finish from the surface and coat with three coats of polish. Note: This task is probably performed in combination with other floor finishing and renovation tasks. It must also be noted that this task can and should be avoided by following other floor programs. Task 35: RECOAT FLOOR WITH 1 COAT OF POLISH DESCRIPTION: LAY ONE COAT OF FLOOR POLISH. TECHNIQUE: The floor must be prepared correctly to accept floor finish. By lightly scrubbing the floor and removing all detergent, and dirt the floor can be buffed and then coated using a mop or applicator. If several coats are already on the floor the new coat can be applied one foot out from the baseboards. The coat should be applied in squares by drawing out a perimeter and then filling in the square. This process helps to insure none of the surface is missed. EQUIPMENT: Hard Surface Floor Vacuum, Floor Machine, Flat Mop and Sprayer, Gum Scraper, Finish Bucket. CHEMICALS: Floor Finish. RESULTS: The floor will have a gloss and be free of stains and marks. The corners and edges will be clean and any wall, adjacent to the floor, will have been wiped and free of finish marks. Task 38: VACUUM MATS DESCRIPTION: VACUUM WALK-OFF MATS TECHNIQUE: The cleaner may use any standard vacuum cleaner when vacuuming mats. Periodic use of a beater bar head will help to dislodge embedded dirt. Mats can be vacuumed in place using a top to bottom action followed by a side to side action so the mat is vacuumed in two directions providing a cross hatch effect. EQUIPMENT: Industrial Vacuum Cleaner. CHEMICALS: None. RESULTS: Matting will be free of lint, debris, foot prints and surface dust and free of visible soil and clean appearance. Task 42: POLICE CARPET DESCRIPTION: POLICE CARPETED AREA, REMOVING ALL OBVIOUS LITTER AND DEBRIS. TECHNIQUE: This could be called cosmetic cleaning as the aim is to remove the obvious debris on top of the carpet. Its purpose is not to rake the carpet or to remove dust from the pile. For this reason, the tools would be a vacuum. EQUIPMENT: Backpack Vacuum. CHEMICALS: None. RESULTS: The entire carpet surface will be free of plainly visible litter and debris. 9 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS Task 46: CLEAN RESTROOM VENTS DESCRIPTION: DUST AND CLEAN ALL RETURN AIR VENTS USING A MICROFIBER WIPE. TECHNIQUE: Vents need to be wiped using either a hand held microfiber wipe or a dust wand covered with a cleaning microfiber wipe. The dust needs to be held in the wipe and not spread around. Care must be taken to insure each vent crevice is dusted by placing the tip of the duster in the crevice and moving it back and forth. EQUIPMENT: Dust Wand, Microfiber Wipe. Ladder CHEMICALS: Disinfectant Detergent, Glass Cleaner Restroom Cleaner, Non-Acid Bowl Cleaner. RESULTS: The vent will be dust free and soil and smudges will be removed from both the vent and the surrounding surface. Task 47: CLEAN PARTITIONS DESCRIPTION: WASH ALL RESTROOM PARTITIONS ON BOTH SIDES. TECHNIQUE: Using a microfiber wipe the sides of all partitions in the restrooms. The action should be from the top to the bottom and not in a circular motion. The wipe should be sprayed with the approved germicidal detergent. EQUIPMENT: Microfiber Wipe, Spray Container. CHEMICALS: Disinfectant Cleaner. RESULTS: The partitions will be dust and streak free. This would be true both from a distance and from close-up. Task 48: CLEAN RESTROOM DESCRIPTION: REFILL DISPENSERS, EMPTY TRASH, CLEAN AND SANITIZE ALL RESTROOM FIXTURES (TOILETS, URINALS, SINKS, ETC), WIPE ALL COUNTERS, CLEAN MIRRORS, WIPE CHROME, SPOT WIPE PARTITIONS, VACUUM AND DAMP MOP FLOORS USING A GERMICIDAL CLEANER AND A MICROFIBER FLAT MOP. EMPTY ALL SANITARY WASTE RECEPTACLES. RESTROOMS SHALL BE RESTOCKED AT EACH VISIT. TOILET PAPER DISPENSERS SHALL BE KEPT FULL, ROLLS SHALL BE REPLACED AT ¼ FULL. TECHNIQUE: Restroom cleaning requires the following steps. Preparation: The cleaning cart should be taken into the restroom if possible and a sign placed on the door showing the restroom is being cleaned. Step 1. Place small amount of bowl cleaner in the toilets and urinals. This gives the chemicals time to work while other cleaning processes are being performed. Step 2. Empty all waste hand towel containers, and sanitary napkin containers. Refill all dispensers. Hand Towel, Toilet Paper, Seat Covers, Hand Soap and Sanitary Products. Step 3. Spray RED microfiber wipe with restroom cleaner and wipe the counter tops and sinks. Include the wiping of the metal fixtures. Step 4. Using a bowl swab clean the inside of the toilets and urinals. Use a smooth circular motion so as not to splash the cleaning chemical. Wipe the outside of the toilets and urinals using a microfiber wipe and dry with a separate wipe. Step 5. Spot wipe the partitions and dust the tops. Wipe the towel holders and spot clean the wall light switches and doors. Cleaning material should be sprayed onto the microfiber wipe. Step 6. Clean the mirrors using the glass cleaner and a lint free cloth. 10 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS Step 7. Vacuum the restroom floor using a vacuum and hard surface floor tool to move debris from the corners and edges and behind the toilets and partitions. Then vacuum the center of the floor. Step 8. Damp mop the entire restroom floor using a disinfectant cleaner and a microfiber flat mop. Mop out from behind the toilet stalls and then use a side to side action for the open areas. EQUIPMENT: Restroom Cart, Flat Mop, Chemical Sprayer, Bowl Swab, Microfiber Wipes Vacuum Cleaner, Spray Bottles, Gloves, Paper Supplies, Liquid Soap, Gum Scraper. CHEMICALS: Disinfectant Detergent, Glass and Restroom Cleaner, & Non-Acid Bowl Cleaner. RESULTS: The restroom should have a clean scent or no odor at all. Toilets and Urinals should be free of stains and water spots. Sinks and hardware will be clean and bright. Counters will be clean and dry. All dispensers will be at least 80% full and stainless surfaces will shine and be streak free. Mirrors will be clean to the top and have no streaks or dust. Partitions will be smudge and dust free. Floor will be clean and dry. Corners and edges will show minimal signs of film and mop marks. Vents should look clean and have little or no dust. Note: Two assumptions must be made: 1. These conditions exist immediately after cleaning and allowance is made for any usage. 2. Dust can accumulate between scheduled cleaning and therefore dust may be present in a totally acceptable area. RESULTS: Spots, stains and marks would be removed from the walls and both sides of the door. The metal trim around the doors would also be included. Task 51: CLEAN DOOR GLASS DESCRIPTION: CLEAN BOTH SIDES OF ALL GLASS DOORS AND SIDE GLASS. TECHNIQUE: Entry door glass may be cleaned using either of two methods. Either use a microfiber wipe and glass cleaner or a window brush and blade. The level of soil or skill of the cleaner will determine the most suitable method. Glass cleaner can be sprayed directly onto the glass and then beginning at the bottom of the door wipe toward the top using a circular motion. When using the brush, apply the cleaning solution to the door and blade in a swirling motion to catch liquid as it runs down the glass. Care should be taken to insure that liquid does not run down the frame and should this happen it should be wiped with a microfiber wipe. EQUIPMENT: Microfiber Wipe, Spray Bottle, and/or Squeegee Blade. CHEMICALS: Glass Cleaner. RESULTS: Both sides of all glass as well as the side and transom glass will show no spots, stains or marks. The metal/wood trim around the doors will also be equally smudge free. Task 52: CLEAN PARTITION GLASS DESCRIPTION: CLEAN ALL PARTITION GLASS. TECHNIQUE: Partition glass may be cleaned using either of two methods. Use of a microfiber wipe and glass cleaner or a window brush and blade. The level of soil or skill of the cleaner will determine the most suitable method. Glass cleaner can be sprayed directly onto the glass and then beginning at the bottom of the partition wipe toward the top using a circular motion. When using the brush, apply the 11 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS cleaning solution to the partition and blade on to as to catch liquid as it runs down the glass. Care should be taken to insure that liquid does not run down the frame. If this happens it should be wiped with a microfiber wipe. EQUIPMENT: Microfiber Wipe, Spray Bottle, and/or Squeegee Blade. CHEMICALS: Glass Cleaner. RESULTS: All glass will be free of dust and soil. Under close examination the glass will be free of lint and any film. Task 54: CLEAN CARPET ELEVATOR(S) DESCRIPTION: COMPLETELY CLEAN AND VACUUM CARPETED ELEVATOR.. TECHNIQUE: The walls of the cab must be spot cleaned to remove finger prints and soil. Cleaner should be sprayed directly onto the microfiber wipe. Begin in the center of the soiled area and wipe toward the outer area of the spot. Use a circular motion to blend in the clean area. This method would be used to clean the floor indicator buttons and surrounding area. Using a folded wipe all dust collecting areas need to be wiped. These would include and rails or decorative pieces. The carpet should be vacuumed with an upright, tank, or back-pack vacuum. If an upright is generally used a tank or back-pack will need to be periodically used to vacuum the corners and edges. Carpet spots will need to be removed using the spotting system approved for the building. Vacuuming pattern should be a cross hatch method to move the nap in at least two directions. EQUIPMENT: Microfiber Wipe, Spray Container, Vacuum Cleaner, Carpet Spotting Kit. CHEMICALS: General Purpose Cleaner, Spotting Chemicals, Metal Cleaner, Wood Treatment. RESULTS: Carpet in the entire elevator will be soil, debris and dust free. Carpet capable of showing vacuum patterns will have the telltale tracks. Carpet will be clean up to, and including, the outer edges. Task 55: CLEAN ELEVATORS DESCRIPTION: COMPLETEY CLEAN AND DAMP MOP ELEVATOR WALLS AND HARD FLOOR USING A MICROFIBER FLAT MOP. TECHNIQUE: The walls of the cab must be spot cleaned to remove finger prints and soil. Spray cleaner directly onto the microfiber wipe. Begin in the center of the soiled area and wipe toward the outer area of the spot. Use a circular motion to blend in the clean area. This method would be used to clean the floor, indicator buttons and surrounding area. Using a folded wipe all dust collecting areas need to be wiped. These would include handrails or decorative pieces. The floor would be vacuumed to remove debris and dust from the corners and edges. Finally the floor should be sanitized by a damp mop with a microfiber flat mop along the floor next to the walls. Then using a side to side motion fill in the center of the cab. Care must be taken not to wet the baseboard or allow water or any debris to fall between the cab and the shaft wall. EQUIPMENT: Microfiber Wipe, Spray Container, Vacuum Cleaner, Wet Mop and Bucket, CHEMICALS: Germicidal Cleaner. RESULTS: Entire elevator cab will be free of hand and finger prints. The floor will be clean with no stains or marks that mopping would have removed. Corners and edges will be the same color as floor center. Bright metal surfaces and walls will be free of stains. Task 57: 12 POLICE STAIRS FOR LITTER RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS DESCRIPTION: POLICE STAIRS AND PICK-UP LITTER. TECHNIQUE: Policing of stairs refers to the pick-up of debris from the steps and landings. Typically this debris will be picked up by hand. If many pieces of debris are normally present then the cleaner will use a vacuum. EQUIPMENT: Battery Powered or Backpack Vacuum. CHEMICALS: None. RESULTS: Steps and landings will be free of litter. The timing of the inspection relative to the most recent policing should be taken into consideration. Task 58: DUST HAND RAILS & VACUUM STAIRS DESCRIPTION: VACUUM STAIRS, DUST RAILINGS, LEDGES AND SPOT CLEAN. TECHNIQUE: The most convenient method of removing dust from stairs is to vacuum stair. For a single stair case using a back-pack vacuum cleaner is suitable. Part of the dusting procedure will include the wiping of the hand rails. EQUIPMENT: Vacuum Cleaner (Back-pack), Microfiber Wipe, Dust Pan and Broom. CHEMICALS: None. RESULTS: This task will leave the stairs and landings free of dust litter. Ledges and walls will be free of dust. Stains and soil will be removed by wiping the specific spots. Task 59: DAMP MOP STAIRS DESCRIPTION: DAMP MOP STAIRS, DUST RAILINGS, LEDGES AND SPOT CLEAN USING A MICROFIBER FLAT MOP. TECHNIQUE: Using a microfiber flat mop and a general purpose cleaner. Then mop the landings and stair treads using a normal side to side motion. The mop will need to be rinsed out regularly and the mop water changed periodically depending on the soil level. Wipe the hand rails with a folded microfiber wipe. EQUIPMENT: Microfiber Flat Mop and Wipe. CHEMICALS: General Purpose Cleaner. RESULTS: The entire area is to be mopped and therefore will be free stains and soil. Task 61: VACUUM STAIRS DESCRIPTION: VACUUM STAIRS, DUST RAILINGS, LEDGES AND SPOT CLEAN.. TECHNIQUE:Using either a tank vacuum or a back-pack fitted with foot tools vacuum the stair steps, risers and the landings. Special attention needs to be given to the corners and edges. Use a stroke that moves the vacuum cleaner across the face of the step from side to side. Wipe the hand rails with a folded microfiber wipe. EQUIPMENT: Tank or Back-Pack Vacuum Cleaner Microfiber Wipe. CHEMICALS: General Purpose Cleaner. RESULTS: Stair rails, ledges, landings and walls will be dust and spot free. Stair steps will be free of lint, dust and debris. Task 67: CLEAN BRIGHT METAL DESCRIPTION: CLEAN AND POLISH ALL BRIGHT METAL WORK USING MICROFIBER WIPES. TECHNIQUE: The general cleaning of metal surfaces, such as the removal of simple stains and fingerprints, will only require the use of a microfiber wipe and a general purpose or disinfectant cleaner. Salt scale or heavy stain deposits may well require a stronger cleaner and in some cases a metal polish may be used. Powder cleaners or abrasive wiping material should not be used as polished metal will scratch easily. Strong caustic cleaners should never be used. Since metal surfaces have 13 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS a grain it is important to wipe in the direction of the grain, and not across the grain. EQUIPMENT: Microfiber Wipe, Spray Bottle. CHEMICALS: General Purpose Cleaner, Disinfectant Cleaner, Metal Polish. RESULTS: Metal will be free from marks and stains and have a clean shine. Task 68: EYE WASH STATION DESCRIPTION: CLEAN ALL EYE WASH STATIONS USING MICROFIBER WIPES. TECHNIQUE: Since eye wash stations are an emergency piece of equipment they may be seldom used. Dusting may be the most frequent cleaning process. Using a microfiber wipe, wipe the face and sides of the bowl and the water spigot. Stains may require wiping with a cleaning solution, only water should be used. EQUIPMENT: Microfiber Wipe, Spray Bottle. CHEMICALS: Water. RESULTS: The spigot shall be free of soil and the bowl shall be free of stains and marks. Task 70: CLEAN PUBLIC TELEPHONE DESCRIPTION: CLEAN PUBLIC TELEPHONES AND SPOT CLEAN BOOTHS USING MICROFIBER WIPES. TECHNIQUE: Using a microfiber wipe and a disinfectant cleaner, wipe the telephone base, the ear and mouthpiece hand set or keyboard for the hearing impaired stations. Stains and fingerprints need to be wiped from the cabinet surrounding the telephone and the wall beside the phone. EQUIPMENT: Microfiber Wipe, Spray Bottle. CHEMICALS: General Purpose Cleaner. RESULTS: The telephone base, handset or keyboard for the hearing impaired stations, will be clean and mark free. The side and back panels of the booth will be free of marks, film and stains. Task 88: SPOT VACUUM DESCRIPTION: SPOT VACUUM TO REMOVE VISIBLE SOIL. TECHNIQUE: Spot vacuuming requires the use of either a tank vacuum or a back-pack. Spot vacuuming is the cosmetic removal of debris from the surface of the carpet. It requires that the wand and head be carried above the carpet and not dragged along the carpet. So that the head may be touched down to pick up visible soil. Because of the length of the wand and the cleaners arm, the cleaner is able to move the vacuum head from left to right as he/she moves across the floor and cover a wide area. EQUIPMENT: Backpack Vacuum or Battery Powered Vacuum. CHEMICALS: None. RESULTS: All open carpet areas will be free of visible soil. This includes lint and debris, visible to the naked eye. Using this method of vacuuming, the carpet will pass as being vacuumed. Note: As with all types of vacuuming, spot vacuuming will normally be performed with one or more other vacuuming tasks. TASK 105: POLICE FOR LITTER DESCRIPTION: PICK UP ALL OBVIOUS LITTER. TECHNIQUE: The process of policing an area is designed to remove the obvious litter and debris that has accumulated in the area of responsibility. The method may 14 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS require the use of a vacuum or simply require the cleaner to pick up the litter by hand. EQUIPMENT: Vacuum. CHEMICALS: None. RESULTS: The general area should be free of all obvious litter. TASK 109: VACUUM FABRIC FURNITURE DESCRIPTION: VACUUM ALL FABRIC FURNITURE. TECHNIQUE: Using a back-pack or tank vacuum and an upholstery brush remove the lint and dust from fabric surfaces. Insure that the crevices are cleaned in chairs and couches. On flat surfaces such as cushions be sure to move the vacuum head in one direction and use gentle strokes so as not to damage the surfaces. The vacuum brush head and the crevice tool are most suitable the furniture faces and the edges respectively. EQUIPMENT: Back-Pack, or Tank Vacuum Cleaner, Upholstery Head. CHEMICALS: None. RESULTS: All fabric furniture would be free of dust. Obvious marks on surrounding surfaces would have been removed. TASK 111: EMPTY RECYCLABLE TRASH DESCRIPTION: EMPTY RECYCLABLE AND REGULAR TRASH CONTAINERS; REPLACE CORRECT COLOR LINERS IN CONTAINERS AS NECESSARY. TECHNIQUE: This task allows the time to empty both the regular trash as well as the recycled trash. Therefore the cleaner will use two trash pick-up containers one for the regular and one for the recycled trash. The trash pick-up container must move with the cleaner to the closest point possible to the waste basket. Empty the waste basket into the pick-up container by placing the waste basket into the pick-up tube and shake to dislodge the trash. The liner then should be checked and changed if soiled with moisture or trash. Generally the liner should last for approximately five days. The liner should be tied around the top of the waste basket to hold it in place. The recycled container may only need to be emptied two or three times per week. Caution, do not leave office doors open or unlocked if locking is possible. EQUIPMENT: Trash Pick-Up Container, Plastic Bags, Waste Can Liners. CHEMICALS: None. RESULTS: All trash containers will be empty and contain no obvious litter. Containers lined with colored plastic liners will appear clean but will only be changed if soiled. The exterior and interior of containers will be free of soil. TASK 113: FULL VACUUM DESCRIPTION: FULLY VACUUM FLOOR FROM WALL TO WALL. TECHNIQUE: Due to the width of a wide track vacuum, the cleaner will normally vacuum the main walkways or other wide open areas. When possible the movement of the vacuum should be in a lawn mower motion. The vacuum bag should be empty before you start. In large open areas it is important to prepare a vacuuming plan so that carpet is not re-vacuumed unless this is the intention. The most efficient vacuuming method is to move the vacuum cleaner forward as far as possible. Turn and follow the path next to the last with a slight overlap. EQUIPMENT: Vacuum. CHEMICALS: None. 15 RAC CUSTODIAL SERVICES RESULTS: ATTACHMENT 5A – CUSTODIAL TASKS All carpet surfaces will be clean of visible soil, debris surface dust and foot prints. Pile that is capable of being moved will show vacuum tracks. Corners and edges will also be dust and litter free. Note: As with all types of vacuuming full vacuuming will normally be performed with one or more other vacuuming tasks. TASK 119: CLEAN AND POLICE ELEVATOR CABS DESCRIPTION: CLEAN AND POLICE ELEVATOR CABS PICKING UP AND REMOVING ALL TRASH. WIPE DOWN PANELS, DOORS, CEILINGS AND INTERIOR WALLS TO REMOVE STAINS, HAND PRINTS AND OTHER VISIBLE SOIL. TECHNIQUE: The policing of an elevator cab is the removal of obvious lint, debris and soil. Since policing is normally performed during open hours the elevator must not be out of service for any long period. Therefore if possible policing should be done by riding in the cab, when empty. Fingerprints need to be removed from the walls and inside the door. Special attention need to be paid to the call panel. The use of a microfiber wipe is best for this policing process. EQUIPMENT: Microfiber Cloth, Spray Bottle, Vacuum. CHEMICALS: General Purpose Cleaner. RESULTS: Policing will have removed all trash and debris, along with soil, stains and fingerprints from the walls and doors. TASK 120: POWER SWEEP (TRUCK) DESCRIPTION: USING A TRUCK MOUNTED VACUUM CLEANING SYSTEM, POWER SWEEP ALL OPEN AREAS. TECHNIQUE: The power sweeper is used in large open areas and may be gasoline, propane or battery driven depending on the operating environment. Check to be sure that the equipment is topped up with the necessary fuel, the brushes are in good condition and that the recovery tank is empty. At the starting point, move to the wall or edge of the area to be swept and line up the smaller side brush if so equipped with the edge. Drive the equipment forward in a straight line until the end of the area to be swept is covered. At this point turn and backtrack along the same path, overlapping the area covered previously by about 12 inches. A push room may be necessary for corners and difficult to access areas. EQUIPMENT: Power Sweeper, Push Broom. CHEMICALS: None. RESULTS: All debris and trash will have been removed from all open areas. TASK 139: MACHINE SCRUB ELEVATOR DESCRIPTION: MACHINE SCRUB AND RECOAT HARD FLOOR ELEVATOR. TECHNIQUE: Using key for elevator, turn elevator off while it is being scrubbed. Vacuum the floor first and apply cleaning solution of general purpose detergent. Allow the solution to sit for about five minutes. Using a small piece of pad, scrub out the corners and along the edges. Ensure the pad or brush is correctly placed on the machine and starting in the farthest corner scrub the elevator. If using pads, they should be mildly abrasive such as green if nylon, or blue if polyester. Pick up the cleaning solution using a flat mop or wet vacuum. Rinse with clear water. Using a microfiber wipe, wipe down base of elevator to remove any splash marks. EQUIPMENT: Standard Floor Machine (165-175 R.P.M.), Flat Mop, Vacuum Cleaner, Wet Mops, Scraper, Microfiber Wipes. 16 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS CHEMICALS: General Purpose Detergent. RESULTS: Hard surface floors will have a deep clean look and a crisp even shine, free of scrapes and marks. The aim of this task is to clean the polished surface and replace the top coat that has probably been removed by traffic and/or other dry polishing methods. Note: This task is probably performed in combination with other floor finishing and renovation tasks. TASK 140: CLEAN ELEVATOR CEILINGS DESCRIPTION: DETAIL CLEAN ELEVATOR CAB CEILINGS. TECHNIQUE: Using key for the elevator, turn elevator off during cleaning operation. There are numerous types of elevator ceilings and a special technique may be required. Acoustic and soft ceilings should be vacuumed using a back pack or canister vacuum. If the ceiling is washable use a microfiber wipe and general purpose detergent to remove any soil. Care must be taken around light fixtures and electrical connections. Work in a corner to corner motion ensuring entire surface is covered. EQUIPMENT: Vacuum Cleaner, Microfiber Wiper. CHEMICALS: General Purpose Cleaner. RESULTS: The ceiling will be free of dust and stains. TASK 141: SCRUB RESTROOM FLOOR – FLOOR MACHINE DESCRIPTION: SCRUB ALL RESTROOM FLOORS USING GERMICIDAL DETERGENT. TECHNIQUE: Lift all movable items from floor and place on counter. Be careful not to scratch or mark counter. If necessary, cover counter first. Vacuum the floor and apply cleaning solution of disinfectant cleaner with microfiber mop. Allow to sit for five minutes and scrub using pads if floor surface is even and brush if ceramic or floor is uneven. Pads should be mildly abrasive and specified for scrubbing. Corners and edges should be scrubbed with a small piece of pad by hand. After scrubbing, pick up solution with a wet vacuum or wet mop. Rinse if necessary. EQUIPMENT: Standard Floor Machine (165-175 R.P.M.), Wet Vacuum, Chemical Dispensing System, and Wet Flat Mop. CHEMICALS: Disinfectant Cleaner. RESULTS: Hard surface floors will have a deep clean look and a crisp even shine free of scrapes and marks. This task’s aim is to clean the polished surface so that it is free from soil stains and free of bacteria destroyed by the germicidal detergent used. TASK 144: WASH WALLS DESCRIPTION: WASH ALL WALLS. TECHNIQUE: Place drop cloths on the floor. Attach washing cloths to machine and mix chemicals in correct dilution. Starting at the top of the wall in the corner clean over about ten feet and move down the wall and clean over to the starting point. Continue until the bottom of the area to be cleaned is completed and move over to the next section. On completion, wipe up excess solution from the floor and wall. EQUIPMENT: Wall washing machine, Microfiber cloths, ladder or scaffold if necessary. CHEMICALS: General Purpose Detergent. 17 RAC CUSTODIAL SERVICES RESULTS: ATTACHMENT 5A – CUSTODIAL TASKS Walls will be free of all spots removable by brisk agitation with a driven brush and strong cleanser. TASK 157: WASH CERAMIC TILE WALLS DESCRIPTION: WASH ALL CERAMIC TILE WALLS. TECHNIQUE: Place drop cloths on the floor. Attach washing microfiber wipes to machine and mix chemicals in correct dilution. Starting at the top of the wall in the corner clean over about ten feet and move down the wall and clean over to the starting point. Continue until the bottom of the area to be cleaned is completed and move over to the next section. On completion, wipe up excess solution from the floor and wall. EQUIPMENT: Wall Washing/Ceiling Cleaning Machine, Microfiber Wipes, Ladder or Scaffold. CHEMICALS: General Purpose Detergent. RESULTS: The entire wall and any grout will be free of all film, stains and detergent removable marks. The walls will be clean from top to bottom. TASK 177: CLEAN ELEVATOR BRIGHT WORK DESCRIPTION: CLEAN AND POLISH ELEVATOR BRIGHT WORK.. TECHNIQUE: Open elevator doors and turn elevator off. Apply approved cleaner to a microfiber wipe and apply to the metal being sure to move in the direction of the grain. When the polish dries buff to a shine and remove any excess. EQUIPMENT: Microfiber Wipe. CHEMICALS: Metal Polish or General Purpose Cleaner. RESULTS: All bright metal will have a uniform shine, with no circular or side to side marks as a result of polishing. Metal will have no petroleum solvent smell. TASK 178: DUST LIGHT FIXTURES DESCRIPTION: DUST CEILING LIGHT LENSES. TECHNIQUE: Safety rules must be observed to reach the light fixture. This may mean a ladder or a scaffold depending on the height of the fixture. Care must be exercised at all times to ensure the safety of the cleaner and that no damage is done to the light or the surrounding area. Insuring that the light is switched off, remove the egg crate if present then the bulb or tube. Wipe the reflector with a microfiber wipe or a long handled duster covered with a wipe. Wipe the bulb or tube and replace in the fixture. If necessary vacuum the egg crate and then re-latch. Before moving to the next fixture ensure that you wipe any finger or hand prints around the fixture. EQUIPMENT: Microfiber Wipe, Long Handled Duster, Ladder. CHEMICALS: None. RESULTS: All light lenses will be dust and cobweb free. TASK 180: SPRAY BUFF ELEVATOR DESCRIPTION: SPRAY BUFF HARD SURFACE ELEVATOR. TECHNIQUE: Turn off elevator and open doors. In spray buffing only the top layer of finish is removed along with any marks. A fresh reconditioning coat is then put down in the process. Either a commercial spray buff solution is used or more commonly, a dilution of floor finish and water diluted fifty/fifty, vacuum the floor first. Using the appropriate floor machine with the correct pad and a trigger sprayer, first spray the floor with a straight shot and in a side to side motion run over the 18 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS sprayed area until it shines. Wipe any excess from the sides and baseboards on completion of the task. EQUIPMENT: Floor Machine, Trigger Sprayer, Microfiber Wipe, Scraper. CHEMICALS: None. RESULTS: The elevator cab floor will be clean and free of marks and stains, and exhibit a shine. Edging around the cab walls will be clean and show no marks or stains. Spray Buff Solution. TASK 181: STRIP/REFINISH ELEVATOR DESCRIPTION: STRIP AND REFINISH HARD FLOOR ELEVATOR. TECHNIQUE: Open elevator doors and turn elevator off. Vacuum the floor and then using a microfiber flat mop lay down the stripper using the wet mopping process. Wait for about five minutes in order to allow the stripper to work and scrub with a standard speed floor machine (165 R.P.M.) and a black or brown pad. Remove all layers of floor finish and soil in a side to side motion. Use a small piece of the pad to do the corners and along the edges. Use a wet vacuum or flat mop to pick up the excess solution. Damp mop the floor one or two times to remove all traces of the stripper and to neutralize the floor. Run a buffer over the floor to warm the floor and improve drying. Apply sufficient floor finish to completely cover and seal the floor with a floor finish mop. Note: Water or chemical waste on the floor as part of the process needs to be removed and not allowed to enter a floor drain. EQUIPMENT: Vacuum Cleaner, Standard Floor Machine, Liquid Application System, Microfiber Flat Mop, Scraper, Finish Bucket and Wringer, Wet Vacuum, Cloths. CHEMICALS: Stripper, Floor Finish, Neutralizing Solution (if necessary). RESULTS: Hard surface floors will have a deep clean look and a crisp even shine, free of scrapes and marks. The aim of this task is to remove all finish from the surface and coat with three coats of polish. Note: This task is probably performed in combination with other floor finishing and renovation tasks. It must also be noted that this task can and should be avoided by following other floor programs. TASK 182: SHAMPOO CARPET ELEVATOR DESCRIPTION: SHAMPOO ALL CARPETED ELEVATORS. TECHNIQUE: Turn elevator off and open doors. The elevator may be shampooed using any of the three standard methods: extraction, spin bonnet or shampoo machine. If carpets are to be walked on before having sufficient time to dry they should be removed and replacement mats put in. EQUIPMENT: Rotary, Hot Water Extraction or Shampoo Machine. CHEMICALS: Carpet Shampoo. RESULTS: Carpet is left with a clean and brighter appearance. Most stains and spills will have disappeared. Some may wick back, others may need a second cleaning. Carpet may be damp for up to an hour after cleaning. Note: Although a specific frequency will be stated, it is always intended that this task is performed continuously and therefore some cabs may be cleaned more frequently than shown and some less. TASK 188: PRESSURE WASH DESCRIPTION: USING PRESSURE WASHER REMOVE ALL VISIBLE SOIL. 19 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS TECHNIQUE: Vacuum area to be cleaned first. Pre-spot or clean any stubborn spots. Use pressure washer in a side to side motion working backwards out of the area. The pressure washer unit should be set at a level (PSI) that will not damage the surface being cleaned. Squeegee any excess water down the drain if the drain is allowed to be used by environmental regulations. If drains cannot be used then water will need to be removed using a microfiber mop or using a wet vacuum. EQUIPMENT: Pressure Washer, Brush, Floor Squeegee. Wet Vacuum. CHEMICALS: General Purpose Cleaner. RESULTS: The area will be free of soil that would include oil based marks and stains removable by either a solvent or water based cleaner and water pressure. TASK 208: SPOT CLEAN PARTITION GLASS DESCRIPTION: SPOT CLEAN PARTITION AND DOOR GLASS. TECHNIQUE: Partition glass may be spot cleaned using a microfiber wipe and glass cleaner. Glass cleaner should be sprayed directly onto the wipe and then beginning in the center of the spot wipe toward the outer area of the spot using a circular motion being sure to blend in the clean area. EQUIPMENT: Microfiber Wipe, Spray Bottle. CHEMICALS: Glass Cleaner. RESULTS: Spots, stains and marks would be removed from both sides of all partitions as well as all door glass. The metal trim around the doors would also be included. TASK 209: VACUUM MATS DESCRIPTION: VACUUM WALK-OFF MATS. TECHNIQUE: The cleaner may use any standard vacuum cleaner when vacuuming mats. Periodic use of a beater bar head will help to dislodge embedded dirt. Mats can be vacuumed in place using a top to bottom action followed by a side to side action. In this way the mat is vacuumed in two directions having a cross hatch effect. EQUIPMENT: Battery Powered, Industrial Vacuum Cleaner. CHEMICALS: None. RESULTS: Mats shall be free of visible soil and clean in appearance. TASK 211: REFILL DISPENSERS DESCRIPTION: REFILL SOAP AND PAPER TOWEL DISPENSERS. TECHNIQUE: Refill all dispensers, hand towels, hand soap. When refilling dispensers it is important to insure the paper products are inserted in the direction designed for easy dispensing. T he product container will have exact instructions for this purpose. EQUIPMENT: Refill supplies. CHEMICALS: Chemical supplies such as soap. RESULTS: Result: All dispensers will be checked to be sure they are least 80% full. Outer surfaces will be clean and free from any lint and other visible soil. TASK 219: CLEAN JANITOR CLOSET DESCRIPTION: CLEAN AND ARRANGE ALL EQUIPMENT IN JANITOR CLOSET EACH NIGHT AND EMPTY VACUUM CLEANER BAGS, CHECK BELTS; VACUUM AND SPOT MOP FLOOR. DO NOT HINDER LOCK MECHANISM ON JANITOR CLOSET. 20 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS TECHNIQUE: Clean and arrange all equipment in janitor closet. Check chemical and supply inventory for any items needed. Empty vacuum cleaner and replace bags if necessary. Check vacuum belts. Rinse out wet mops and hang up to dry on rack. Clean sink and insure water is turned off. Vacuum and wash floor. EQUIPMENT: As in Janitor Closet. CHEMICALS: As in Janitor Closet. RESULTS: As a reflection of the cleaners work, the closet must be kept clean and neat at all times. Vacuum cleaner bags shall be empty and cords neatly wrapped. Buckets shall be empty and clean with mops in racks where available. Trash barrel will be clean and empty of trash and the caddie clean and free of personal items. Floor must be swept and entire area will appear clean to the casual observer. TASK 224: CLEAN DRY ERASE BOARDS DESCRIPTION:CLEAN DRY-ERASE MARKER BOARDS AND TRAYS ONLY WHEN REQUESTED. TECHNIQUE: Magic marker boards must be wiped with a felt wiper. Beginning at the top of the board and moving the wiper across the board from left to right. Moving down the board toward the pen tray. Be sure to move the ink powder with the wiper. If the wrong ink pen has been used it can normally be removed using window cleaner. EQUIPMENT: Lint Free Pad or Microfiber Wipe. CHEMICALS: Glass Cleaner. RESULTS: The board will be wiped clean and both the board and the tray will be free of marker dust. TASK 228: VACUUM OR DUST HVAC LOUVERS DESCRIPTION:VACUUM OR DUST HVAC LOUVERS (LIMITED TO LOUVERS THAT DO NOT REQUI TECHNIQUE: HVAC louvers need to be vacuumed using a battery powered vacuum cleaner. The dust needs to be held in the filter bag not spread around. Care must be taken to insure each vent crevice is vacuumed by placing the tip of the vacuum head in the crevice and moving it back and forth. If dusting is the chosen cleaning method then use a microfiber wipe and be sure to wipe all crevices. EQUIPMENT: Battery Powered Vacuum Cleaner. Microfiber Wipe. CHEMICALS: None. RESULTS: Both the face and the louvers of the vents will be clean, and dust free. The area surrounding the vent will also have been vacuumed free of soil. TASK 230: POLISH FURNITURE DESCRIPTION: POLISH ALL WOOD FURNITURE SURFACES WITH APPROVED POLISH. TECHNIQUE: Spray the microfiber wipe with the selected furniture polish. If the surface has a grain then always apply the polish in the direction of the grain. If no grain exists then wipe from left to right on vice versa. Wipe the legs from the top down, be sure the entire leg is polished and if necessary dry buffed. In order not to contaminate the polish it is important to use a microfiber wipe. EQUIPMENT: Microfiber Wipes, Trigger Spray Container. CHEMICALS: Furniture Polish. RESULTS: The furniture will have a shiny even appearance which is free of residue and marks. TASK 232: 21 DAMP CLEAN TABLES RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS DESCRIPTION: DAMP CLEAN AND SANITIZE TABLE TOPS. TECHNIQUE: Using a microfiber wipe sprayed with the selected sanitizing cleaning solution if the surface has a grain then always wipe in the direction of the grain. If no grain exists then wipe from left to right on vice versa. Wipe the legs from the top down; be sure the entire leg is cleaned. EQUIPMENT: Microfiber Wipe, Trigger Spray Container. CHEMICALS: Sanitizing Solution. RESULTS: All tables will be clean and streak free. The top will have been fully wiped while the legs and frame will have been spot wiped. TASK 233: SPOT CLEAN CHAIRS DESCRIPTION: SPOT CLEAN BACKS AND SEATS OF CHAIRS. TECHNIQUE: Using a microfiber wipe spot clean the front and back of all chair backs and the top and bottom of all seats. Finally remove any spots and stains from the legs and rails, this may require the use of a general purpose cleaner of simply a damp microfiber wipe. EQUIPMENT: Microfiber Wipe, Trigger Spray Container. CHEMICALS: General Purpose Cleaner. RESULTS: The chair legs, seat and back will be wiped periodically to insure no unsightly stains are present. TASK 249: CLEAN DOOR GLASS DESCRIPTION:CLEAN GLASS AND SIDE GLASS (THIS INCLUDES ALL GLASS SCULPTURES). TECHNIQUE: Door and sidelight glass may be cleaned using a microfiber wipe and glass cleaner. Glass cleaner should be sprayed directly onto the wipe. Begin in the center of the glass and wipe toward the outer area. Use a circular motion being sure to blend in the clean area. EQUIPMENT: Microfiber Wipe, Spray Bottle. CHEMICALS: Glass Cleaner. RESULTS: Marks, stains, spills and fingerprints that accumulate would be removed so that glass would be totally clean. TASK 252: POLISH ELEVATOR TRACK DESCRIPTION: CLEAN AND POLISH METAL ELEVATOR THRESHOLD PLATES. TECHNIQUE: Be sure the track has been cleaned and any grit or soil has been removed before beginning the polishing. Spray the appropriate cleaner on a microfiber wipe and wipe the track in long strokes from right to left or left to right. Wipe off any excess polish especially from the surrounding floor or walls. EQUIPMENT: Microfiber Wipe, Spray Bottle. CHEMICALS: Glass Cleaner. RESULTS: The plates will have an even shine free of streaks and scuff marks. TASK 253: VACUUM ELEVATOR TRACK DESCRIPTION: VACUUM ELEVATOR TRACKS, REMOVING ALL DEBRIS TECHNIQUE: First observe safety precautions by switching off the elevator before beginning work in the track. Using either a battery powered back-pack, tank or an upright vacuum with detail wand, vacuum the elevator tracks using an upholstery brush head. If a moderate to large amount of dust is present in the track, move the 22 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS vacuum head slowly along the track so as not to push dust over the edge of the track and down the walls. EQUIPMENT: Vacuum Cleaner (Tank, Back Pack, Upright). CHEMICALS: None. RESULTS: The tracks will show no signs of dust or debris. TASK 266: SPOT CLEAN TELEPHONES DESCRIPTION: SPOT CLEAN TELEPHONES AND SANITIZE RECEIVERS. TECHNIQUE: Spot cleaning should be performed with a microfiber wipe folded at least three times. In this way the wipe can be turned to provide clean surfaces. When spot cleaning telephones make sure that the phone hand piece is cleaned as well as the base. Spray the cleaner onto the wipe and not directly onto the surface. EQUIPMENT: Microfiber Wipe and/or Dusting Wand. CHEMICALS: Disinfectant Cleaner. RESULTS: Both the ear and mouth piece will be free of stains and film. The hand set will not show any fingerprints. The base of the telephone will be also free of fingerprints and film. An approved disinfectant cleaner is used to sanitize handsets. TASK 276: REMOVE RECYCLABLE TRASH DESCRIPTION: REMOVE RECYCLABLE TRASH AND STORE IN DESIGNATED AREA. TECHNIQUE: As the recycled trash pick-up container bags approach three quarters filled they should be emptied and taken to a pre-determined storage spot. EQUIPMENT: Trash Pick-Up Container, Plastic Bags. CHEMICALS: Non-Acid Bowl Cleaner. RESULTS: All recyclable trash containers will be empty and will have been wiped to remove any marks. Recyclable materials will have been removed and stored in the designated area. TASK 308: POLICE GARAGE DESCRIPTION: POLICE GARAGE AREA TO REMOVE ALL LITTER AND DEBRIS. TECHNIQUE: The aim of this task is to remove the debris and litter from the garage floor. The method will differ from picking up by hand to using a long handle broom and pan. This task must be repeated three times per day to insure a constant level of cleanliness is maintained. The important point is to insure that litter is not missed as the tenants and the public pass through the areas. EQUIPMENT: Dust Pan and Broom, Trash Container. CHEMICALS: None. RESULTS: Waste receptacles will have been emptied and all obvious litter and debris will have been removed after each cleaning. TASK 329: AUTO RIDING SCRUB DESCRIPTION: SCRUB ALL OPEN HARD SURFACE FLOORS USING A RIDING SCRUBBER. TECHNIQUE: The autoscrubber should be checked to insure it is mechanically correct. Fill solution tank, and check the blade lift mechanism. Check to be sure the pads are placed correctly on the drive blocks to avoid any vibration. Move the scrubber to the beginning point, and place the "WET FLOOR" signs in place. Begin the machine's forward motion as close to the wall as possible. Adjust the cleaning solution flow to allow total pick-up with the wet vacuuming action. Move the 23 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS scrubber forward in a straight line so that the blade contains all the cleaning solution. Shut off the cleaning solution at least three seconds before making a turn or stopping the machine. In this way the cleaning solution can all be contained by the vacuuming system. Care must be taken when turning not to make too wide a swing and that the cleaning solution is turned off during the turn. Excess cleaning solution will need to be picked up with a microfiber flat mop. EQUIPMENT: Autoscrubber, Microfiber Flat Mop. CHEMICALS: General Purpose Cleaner. RESULTS: Hard surface areas will have a deep clean look. Because of the size of the hard surface area, the aim of this task is to clean the surface of the floor efficiently. TASK 331: AUTOMATIC EXTRACT CARPETS DESCRIPTION: EXTRACT CARPETS USING AN AUTOMATIC EXTRACTOR. TECHNIQUE: The carpet initially needs to be vacuumed using a machine with a power driven head. Next any spots should be pre-spotted using an approved spotter. Place a few drops on the spot and tamp in using a stiff bristle brush. Cleaning solution should be carefully measured into the holding tank and then filled with hot water. The first area to be worked will be the perimeter of the area to be cleaned. By moving the machine over the carpet you are spraying the cleaning solution on the carpet and then vacuuming up the soiled liquid. Care must taken not to apply excessive liquid. Accomplish this by not spraying carpet for the final second of the extractor being dragged over the carpet. After the entire area is cleaned, the traffic lanes should be vacuumed and pile lifted to pull lingering dirt out of the carpet. Extracting traffic lanes is actually extracting the heavily soiled areas and removing spots and spills using the extraction system. Water extraction is the preferred method. Also, an approved low-moisture carpet cleaner may be used with the permission of the DFW Airport Board Representative. EQUIPMENT: Carpet Extractor, Power Vacuum Cleaner, or Pile Lifter. CHEMICALS: Spot Cleaner, Extraction Cleaner. RESULTS: Carpet is left with a clean and brighter appearance. Most stains and spills will have disappeared. Some may wick back, others may need a second cleaning. Carpet may be damp for up to an hour after cleaning. Note: Although a specific frequency will be stated, it is always intended that this task is performed continuously and therefore some areas may be cleaned more frequently than shown and some less. TASK 332: POLICE RESTROOMS DESCRIPTION: POLICE RESTROOMS DURNG THE SHIFT TO CLEAN NORMAL SPILLS, REMOVE STAINS, REPLENISH SUPPLIES AND EMPTY AND REMOVE TRASH.. TECHNIQUE: Preparation: The cleaning caddie should be taken into the restroom, if possible, and a sign placed on the door showing the restroom is being policed. The floor needs to be vacuumed using a battery powered vacuum cleaner. Next any obvious spots should be spot mopped using a microfiber flat mop. Care must taken not to apply excessive liquid. Policing restrooms requires the following steps. The Following steps will be performed if Needed: 24 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS Step 1. Check the waste paper dispensers and empty all waste hand towel containers, and sanitary napkin containers. Refill all dispensers. Hand Towel, Toilet Paper, Seat Covers, Hand Soap and Sanitary Products. Step 2. Spray microfiber wipe with restroom cleaner and wipe the counter tops and sinks. Step 3. Check all toilets and urinals and wipe any stains that are present. If any stains are present, wipe the outside of the toilets and urinals using a wipe and dry with a separate wipe. Step 4. Spot wipe the partitions and dust the tops. Wipe the towel holders and spot clean the walls light switches and doors. Cleaning material should be sprayed onto the microfiber wipe. Step 5. Spot clean the mirrors using the glass cleaner and a wipe. Step 6. Use a lobby pan and broom to remove debris from the corners, edges and behind the toilets around partitions and from the open floor. The floor needs to be vacuumed using a machine with a power driven head. Next any obvious spots should be spot mopped using a microfiber flat mop. Care must taken not to apply excessive liquid. EQUIPMENT: Battery Powered Vacuum Cleaner, Restroom Caddy, Floor Sign, Microfiber Wipes and Flat mops. CHEMICALS: General Purpose Cleaner, Disinfectant Cleaner. RESULTS: The restroom should have a clean scent or no odor at all. Toilets and Urinals should be free of stains and water spots. Sinks and hardware will be clean and bright. Counters will be clean and dry. All dispensers will be at least 80% full and stainless surfaces will shine and be streak free. Mirrors will be clean to the top and have no streaks or dust. Partitions will be smudge and dust free. Floor will be clean and dry. Corners and edges will show minimal signs of film and mop marks. Vents should look clean and have little or no dust. Note: Two assumptions must be made. 1. These conditions exist immediately after cleaning and allowance is made for any usage. 2.Dust can accumulate between scheduled cleaning and therefore dust may be present in a totally acceptable area. TASK 375: CLEAN APPLIANCE EXTERIORS DESCRIPTION: USING A MICROFIBER WIPE AND APPROVED DETERGENT CLEAN THE EXTERIOR OF THE MICROWAVE, REFRIGERATOR, ETC REMOVING SOIL AND STAINS. TECHNIQUE: The exterior of the microwave oven will be free of dust, fingerprints and stains. Wall outside will be clean and print free, Glass will be clean and reflective. The entire exterior will be film, stain and dust free. EQUIPMENT: Microfiber Wipe. CHEMICALS: Approved General Purpose Cleaner. RESULTS: The exterior of the microwave oven and refrigerator will be free of dust, fingerprints and stains. Wall outside will be clean and print free, Glass will be clean and reflective. The entire exterior will be film, stain and dust free. TASK 401: VACUUM HARD SURFACE FLOOR DESCRIPTION: USING A BATTERY POWERED VACUUM AND A HARD SURFACE FLOOR FOOT TOOL, VACUUM ALL HARD SURFACE FLOORS. 25 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS TECHNIQUE: It is important to keep the floor tool flat on the floor and not to raise it as the cleaner moves forward. Using a head of appropriate width for the area to be covered is most important. EQUIPMENT: Hard Surface Floor Tool, Tank or Back Pack vacuum. Battery Powered. CHEMICALS: NONE. RESULTS: All hard surface floors will be free of debris, litter and virtually all dust. TASK 621: POWER SWEEP AND POLICE DESCRIPTION: POWER SWEEP AND POLICE SIDEWALKS AND ENTRANCES SURROUNDING THE PERIMETER OF THE FACILITY. TECHNIQUE: Using a power sweeper debris can be moved around, basically open areas. For kicking dirt out of edges and away from confining areas the cleaner may require a long handled brush. The first step is to move the debris out to the center of the area to be vacuumed, then using the power sweeper to move the dirt in a straight forward walking motion. It is still permissible to use a dust pan and long handled broom to remove sporadic debris. EQUIPMENT: Power Sweeper or Vacuum Cleaner, Long Handled Broom, Dust Pan, Gum Scraper. CHEMICALS: NONE. RESULTS: All open areas will be free from loose debris. TASK 641: POWER SWEEP (RIDING) DESCRIPTION: USING A RIDING VACUUM CLEANING SYSTEM, POWER SWEEP ALL OPEN AREAS. TECHNIQUE: The appropriate place to use a power sweeper would be basically open areas. Dirt and debris will need to be moved away from confining areas that the power unit is unable to reach. The first step is normally to begin on the outer perimeter then move toward the center of the area to be swept. Water spray will need to be used if dust becomes a problem. EQUIPMENT: Power Sweeper CHEMICALS: NONE. RESULTS: All debris and trash will have been removed from all open areas. TASK 694: POLICE EXTERIOR DESCRIPTION: PICK UP LITTER AND DEBRIS, INCLUDING CIGARETTE BUTTS. TECHNIQUE: The process of policing an area is designed to remove the litter and debris that has accumulated in the area of responsibility. The method may require the use of a vacuum or simply require the cleaner to pick up the litter by hand. This task is performed four times per shift. EQUIPMENT: Vacuum. CHEMICALS: None. RESULTS: The general area should be free of all litter. This policing task will be performed four times during the shift. TASK 729: MACHINE SWEEP DESCRIPTION:USING A MACHINE SWEEPER, POWER SWEEP ALL OPEN AREAS, INCLUDING CUR TECHNIQUE: The appropriate place to use a motor driven sweeper would be basically open areas. Dirt and debris will need to be moved away from confining areas that the 26 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS machine is unable to reach. The first step is normally to begin on the outer perimeter then move toward the center of the area to be swept. It is best to move in a straight line moving forward. Turn at the end of the area and proceed back. You may also use a circular motion is the area permits. Water should be lightly sprayed in outside areas if dust becomes a problem. EQUIPMENT: Power Sweeper. CHEMICALS: None. RESULTS: The swept area will be free of litter and soil. It may well leave fine dust and some difficult to reach litter, especially around walls and hard to reach areas. TASK 730: EMPTY EXTERIOR TRASH DESCRIPTION:EMPTY AND REMOVE ALL TRASH FROM EXTERIOR TRASH RECEPTACLES AND REPLACE LINERS. TECHNIQUE: As the trash is collected around the area it must be placed in the compactor. All trash held in plastic bags must be securely tied. The liners in exterior trash receptacles will be replaced each time the trash is removed. Also the top of the trash receptacle shall be wiped to remove soil using a microfiber wipe and general purpose cleaner. EQUIPMENT: Trash Pick-Up Container, Plastic bags. Microfiber Wipe. CHEMICALS: General Purpose Cleaner. RESULTS: All exterior trash containers will be empty and contain no litter. Trash containers shall not be allowed to become more than three-quarters (3/4) full. TASK 999: SPOT CLEAN LOCKERS DESCRIPTION:SPOT CLEAN EXTERIOR OF LOCKERS, REMOVING ALL MARKS AND GRAFFITI. TECHNIQUE: Using a microfiber wipe and a suitable general purpose cleaner, remove the marks and graffiti from the exterior of the lockers. Do not spray on the spot. Spray on the wipe and work from the center of the spot out, applying gentle pressure. EQUIPMENT: Microfiber Wipe, Trigger Spray Container. CHEMICALS: General Purpose Cleaner. RESULTS: Lockers should be free of dust, stains and without any streaks. End of Attachment 5 27 RAC CUSTODIAL SERVICES 28 ATTACHMENT 5A – CUSTODIAL TASKS RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES SPECIFICATIONS DFW RAC - RENTAL COUNTERS, ETC. 1ST & 2ND SHIFT SERVICE # DAYS/YR TASK RENTAL COUNTER AREA - CARPET/HARD SURF. 650 PICK UP ALL OBVIOUS LITTER, PICK UP OBVIOUS LITTER NOTICED AND DEBRIS AT LEAST ONCE PER HOUR. 111 EMPTY RECYCLABLE AND REGULAR TRASH CONTAINERS; REPLACE CORRECT COLOR LINERS IN CONTAINERS AS NECESSARY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. POLICE CARPETED AREA, REMOVING ALL OBVIOUS LITTER AND DEBRIS.. SPOT VACUUM TO REMOVE VISIBLE SOIL. AS REQUIRED. VACUUM HARD SURFACE FLOOR AS REQUESTED TRAFFIC VACUUM AS REQUESTED POLISH WOOD FURNITURE AS REQUESTED 365 OFFICES - CARPET 3 42 88 21 22 230 365 365 365 365 AR AR AR SUPPORT AREA OFFICES & SEATING - CARPET 111 3 42 21 22 EMPTY RECYCLABLE AND REGULAR TRASH CONTAINERS; REPLACE CORRECT COLOR LINERS IN CONTAINERS AS NECESSARY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. POLICE CARPETED AREA, REMOVING ALL OBVIOUS LITTER AND DEBRIS. AS NECESSARY. VACUUM HARD SURFACE FLOOR AS REQUESTED TRAFFIC VACUUM AS REQUESTED 365 365 365 AR AR OFFICES - TILE 4 230 EMPTY ALL TRASH CONTAINERS AND REMOVE TRASH TO DESIGNATED AREA. AS NECESSARY. POLISH WOOD FURNITURE AS REQUESTED NOTE – OFFICES ARE TO BE VISITED AT LEAST TWICE PER SHIFT. AR – AS REQUESTED 1 365 AR RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES SPECIFICATIONS DFW RAC – COMMON AREAS 1ST & 2ND SHIFT SERVICE # DAYS/YR TASK COMMON AREA - UPPER AND LOWER 454 POLICE HARD SURFACE FLOORS TO PICK UP OBVIOUS LITTER AND DEBRIS AT LEAST ONCE PER HOUR. 52 USING A MICROFIBER WIPE, CLEAN ALL PARTITION GLASS. TASK SHALL BE PERFORMED AS REQUIRED TO REMOVE ALL VISIBLE FINGER PRINTS AND SMUDGES. 170 SPOT CLEAN ALL RAILING GLASS USING A MICROFIBER WIPE. TASK SHALL BE PERFORMED ONCE PER SHIFT 51 USING A MICROFIBER WIPE, CLEAN BOTH SIDES OF ALL GLASS DOORS AND SIDE GLASS. TASK SHALL BE PERFORMED ONCE PER SHIFT. 38 or VACUUM WALK-OFF MATS. TASK SHALL BE PERFORMED ONCE 209 PER SHIFT 4 EMPTY ALL TRASH CONTAINERS AND REMOVE TRASH TO DESIGNATED AREA. TASK SHALL BE PERFORMED WHEN CONTAINER BECOMES THREE QUARTERS (3/4) FULL. 9 USING A MICROFIBER WIPE DUST HIGH AND LOW AREAS (E.G., PICTURES, CLOCKS, PARTITION TOPS). TASK SHALL BE PERFORMED ONCE PER SHIFT. 7 USING A MICROFIBER WIPE, DUST ALL ACCESSABLE HORIZONTAL SURFACES. TASK SHALL BE PERFORMED ONCE PER SHIFT. 266 WITH A MICROFIBER WIPE, SPOT CLEAN TELEPHONES AND SANITIZE RECEIVERS. TASK SHALL BE PERFORMED 4 TIMES PER SHIFT. 18 USING A MICROFIBER WIPE CLEAN AND POLISH ALL DRINKING FOUNTAINS. TASK SHALL BE PERFORMED 4 TIMES PER SHIFT. 88 SPOT VACUUM TO REMOVE VISIBLE SOIL. AS REQUIRED. 21 VACUUM HARD SURFACE FLOOR AS REQUIRED OR REQUESTED 22 TRAFFIC VACUUM AS REQUIRED OR REQUESTED 70 CLEAN PUBLIC TELEPHONE ONCE PER SHIFT 365 365 365 365 365 365 365 365 365 365 365 365 365 365 RESTROOMS - TILE 48 REFILL DISPENSERS, EMPTY TRASH, CLEAN AND SANITIZE ALL RESTROOM FIXTURES, WIPE ALL COUNTERS, CLEAN MIRRORS, WIPE CHROME, SPOT WIPE PARTITIONS USING A MICROFIBER WIPE, VACUUM AND DAMP MOPFLOORS USING A GERMICIDAL CLEANER USING A MICROFIBER FLAT MOP. EMPTY ALL SANITARY WASTE RECEPTACLES. PLACE WATER IN FLOOR DRAINS. 365 SPECIFICATIONS DFW RAC – COMMON AREAS 1ST & 2ND SHIFT SERVICE 2 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES TASK # DAYS/YR RESTROOMS – TILE (CONTINUED) 67 642 827 895 332 CLEAN BRIGHT METAL POLICE RESTROOMS ONCE EVERY HOUR TO CLEAN NORMAL SPILLS, REMOVE STAINS WITH A MICROFIBER WIPE, EMPTY AND REMOVE TRASH AND REPLENISH SUPPLIES. DAMP MOP HARD SURFACE FLOORS WITH GERMICIDE SOLUTION AND A MICROFIBER FLAT MOP CHANGING CONCENTRATION OF CHEMICAL EVERY OTHER MONTH. DAMP CLEAN OVER TABLE WITH A MICROFIBER WIPE. POLICE RESTROOMS 365 365 365 365 365 NOTE – RESTROOMS LOCATED AT THE RENTAL CAR CENTER SHALL BE CLEANDED TWICE PER HOUR FROM THE HOURS OF 6 A.M. TO 11 P.M. and once per hour from 11 P.M. to 6 A.M. BUS LANE &CURB- HARD SURFACE 694 4 PICK UP OBVIOUS LITTER AND DEBRIS, INCLUDING CIGARETTE BUTTS. TASK TO BE PERFORMED FOUR TIMES DURING EACH SHIFT. EMPTY ALL TRASH CONTAINERS AND REMOVE TRASH TO DESIGNATED AREA. TASK TO BE PERFORMED ONCE EVERY HOUR FROM 6 A.M. TO 11 P.M. 365 365 PARKING GARAGE - HARD SURFACE 308 4 POLICE GARAGE AREA REMOVING ALL LITTER AND DEBRIS TWICE PER SHIFT. EMPTY ALL TRASH CONTAINERS AND REMOVE TRASH TO DESIGNATED AREA. TASK SHALL BE PERFORMED WHEN CONTAINER BECOMES THREE QUARTERS (3/4) FULL. EVERY TWO HOURS 365 365 EXTERIOR TRASH 730 EMPTY EXTERIOR TRASH AS REQUIRED WHEN RECEPTACLE IS THREE QUARTES (3/4) FULL. EVERY TWO HOURS. 365 SPECIFICATIONS DFW RAC – COMMON AREAS 3RD SHIFT SERVICE 3 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES TASK # DAYS/YR COMMON AREA - UPPER AND LOWER 113 25 331 194 4 9 7 266 18 29 32 33 34 35 52 170 51 232 233 38 242 646 FULLY VACUUM FLOORS FROM WALL TO WALL WITH BATTERY POWERED WIDE VACUUM. USING APPROVED SPOTTER, SPOT CLEAN CARPETED AREA. EXTRACT CARPETS USING AN AUTOMATIC EXTRACTOR. MACHINE SCRUB ALL OPEN HARD SURFACE FLOORS USING A LARGE RIDING SCRUBBER. EMPTY ALL TRASH CONTAINERS AND REMOVE TRASH TO DESIGNATED AREA. USING A MICROFIBER WIPE DUST HIGH AND LOW AREAS (E.G., PICTURES, CLOCKS, PARTITION TOPS). USING A MICROFIBER WIPE, DUST ALL ACCESSABLE HORIZONTAL SURFACES. WITH A MICROFIBER WIPE, SPOT CLEAN TELEPHONES AND SANITIZE RECEIVERS. USING A MICROFIBER WIPE CLEAN AND POLISH ALL DRINKING FOUNTAINS. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. USING A HIGH SPEED FLOOR MACHINE, SPRAY BUFF ALL HARD SURFACE AREA. MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALLOW TO DRY, THEN BUFF. STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. RECOAT FLOOR WITH 1 COAT OF POLISH – AS REQUESTED USING A MICROFIBER WIPE, CLEAN ALL PARTITION GLASS. SPOT CLEAN ALL RAILING GLASS USING A MICROFIBER WIPE. USING A MICROFIBER WIPE, CLEAN BOTH SIDES OF ALL GLASS DOORS AND SIDE GLASS. WITH A MICROFIBER WIPE, DAMP CLEAN AND SANITIZE TABLE TOPS. WITH A MICROFIBER WIPE, SPOT CLEAN BACKS AND SEATS OF CHAIRS. VACUUM WALK-OFF MATS. VACUUM AND SPOT CLEAN PEDIMAT ENTRANCE MATS. CLEAN EXTERIOR SIDE (REQUIRING A LIFT) OF RAILING GLASS. 365 365 12 12 365 365 365 365 365 365 52 11 1 AR 365 365 365 365 365 365 52 52 ELEVATORS 54 253 COMPLETELY CLEAN AND VACUUM CARPETED ELEVATOR. VACUUM ELEVATOR TRACKS, REMOVING ALL DEBRIS. TASK 365 365 SERVICE # DAYS/YR ELEVATORS (CONTINUED) 177 252 182 25 119 4 CLEAN AND POLISH ELEVATOR BRIGHT WORK. CLEAN AND POLISH METAL ELEVATOR THRESHOLD PLATES. SHAMPOO ALL CARPETED ELEVATORS. USING APPROVED SPOTTER, SPOT CLEAN CARPETED AREA. CLEAN AND POLICE ELEVATOR CABS 365 52 12 365 365 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES 139 140 180 181 MACHINE SCRUB ELEVATOR CLEAN ELEVATOR CEILINGS SPRAY BUFF ELEVATOR STRIP/REFINISH ELEVATOR 12 12 11 1 48 REFILL DISPENSERS, EMPTY TRASH, CLEAN AND SANITIZE ALL RESTROOM FIXTURES, WIPE ALL COUNTERS, CLEAN MIRRORS, WIPE CHROME, SPOT WIPE PARTITIONS USING A MICROFIBER WIPE, VACUUM AND DAMP MOP FLOORS USING A GERMICIDAL CLEANER USING A MICROFIBER FLAT MOP. EMPTY ALL SANITARY WASTE RECEPTACLES. PLACE WATER IN FLOOR DRAINS. CLEAN BRIGHT METAL POLICE RESTROOMS ONCE EVERY HOUR TO CLEAN NORMAL SPILLS, REMOVE STAINS WITH A MICROFIBER WIPE, EMPTY AND REMOVE TRASH AND REPLENISH SUPPLIES. DAMP MOP HARD SURFACE FLOORS WITH GERMICIDE SOLUTION AND A MICROFIBER FLAT MOP CHANGING CONCENTRATION OF CHEMICAL EVERY OTHER MONTH. DUST AND CLEAN ALL EXAUST AIR VENTS USING A MICROFIBER WIPE. DAMP CLEAN OVER TABLE WITH A MICROFIBER WIPE. USING A MICROFIBER WIPE WASH ALL RESTROOM PARTITIONS ON BOTH SIDES. MACHINE SCRUB ALL RESTROOM FLOORS USING GERMICIDAL DETERGENT. MACHINE WASH ALL CERAMIC TILE WALLS. RESTROOMS – TILE 67 642 827 46 895 47 141 157 365 365 365 365 12 365 24 52 52 CONFERENCE ROOMS - CARPET 88 23 331 208 224 SPOT VACUUM TO REMOVE VISIBLE SOIL. USING TANK VACUUM OR BACK PACK, VACUUM CORNERS EDGES AND CHAIRS THEN TRAFFIC VACUUM ALL CARPETED AREAS. EXTRACT CARPETS USING AN AUTOMATIC EXTRACTOR. WITH A MICROFIBER WIPE, SPOT CLEAN PARTITION AND DOOR GLASS. CLEAN DRY-ERASE MARKER BOARDS & TRAYS AS REQUESTED 313 260 12 365 AR SERVICE # DAYS/YR TASK CONFERENCE ROOMS - CARPET (CONTINUED) 178 52 5 DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. USING A MICROFIBER WIPE, CLEAN ALL PARTITION GLASS. 12 12 RAC CUSTODIAL SERVICES 51 20 11 12 7 15 111 3 266 228 230 ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES USING A MICROFIBER WIPE, CLEAN BOTH SIDES OF ALL GLASS DOORS AND SIDE GLASS. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. USING A MICROFIBER WIPE, DUST ALL LOW REACH AREAS. USING A MICROFIBER WIPE, DUST ALL HIGH REACH AREAS. USING A MICROFIBER WIPE, DUST ALL ACCESSABLE HORIZONTAL SURFACES. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. EMPTY RECYCLABLE AND REGULAR TRASH CONTAINERS; REPLACE CORRECT COLOR LINERS IN CONTAINERS AS NECESSARY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. WITH A MICROFIBER WIPE, SPOT CLEAN TELEPHONES AND SANITIZE RECEIVERS. VACUUM HVAC LOUVERS. POLISH WOOD FURNITURE AS REQUSTED 12 12 52 12 365 156 365 365 12 12 365 OFFICES - CARPET 111 3 8 88 23 25 15 13 14 230 EMPTY RECYCLABLE AND REGULAR TRASH CONTAINERS; 365 REPLACE CORRECT COLOR LINERS IN CONTAINERS AS NECESSARY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. 365 USING A MICROFIBER WIPE DUST ALL FURNITURE, FIXTURES, 156 EQUIPMENT AND ACCESSORIES. SPOT VACUUM TO REMOVE VISIBLE SOIL. 313 USING TANK VACUUM OR BACK PACK, VACUUM CORNERS 52 EDGES AND CHAIRS THEN TRAFFIC VACUUM ALL CARPETED AREAS. USING APPROVED SPOTTER, SPOT CLEAN CARPETED AREA. 260 USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND 52 VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. USING A MICROFIBER WIPE DUST ALL CHAIR AND TABLE LEGS 52 AND RUNGS, BASEBOARDS, LEDGES, MOLDINGS, AND OTHER LOW REACH AREAS. USING A MICROFIBER WIPE DUST ALL SURFACES ABOVE 12 NORMAL REACH INCLUDING SILLS, LEDGES MOLDINGS, SHELVES, DOOR FRAMES, PICTURES AND VENTS. POLISH WOOD FURNITURE AS REQUESTED AR SERVICE # DAYS/YR TASK OFFICE - CARPET (CONTINUED) 208 6 WITH A MICROFIBER WIPE, SPOT CLEAN PARTITION AND DOOR GLASS. 260 RAC CUSTODIAL SERVICES 51 52 20 266 228 178 331 ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES USING A MICROFIBER WIPE, CLEAN BOTH SIDES OF ALL GLASS DOORS AND SIDE GLASS. USING A MICROFIBER WIPE, CLEAN ALL PARTITION GLASS. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. WITH A MICROFIBER WIPE, SPOT CLEAN TELEPHONES AND SANITIZE RECEIVERS. VACUUM HVAC LOUVERS. DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. EXTRACT CARPETS USING AN AUTOMATIC EXTRACTOR. 12 12 12 12 12 12 12 TRAINING ROOM - CARPET 88 23 25 331 224 178 20 11 12 7 15 111 3 228 SPOT VACUUM TO REMOVE VISIBLE SOIL. USING TANK VACUUM OR BACK PACK, VACUUM CORNERS EDGES AND CHAIRS THEN TRAFFIC VACUUM ALL CARPETED AREAS. USING APPROVED SPOTTER, SPOT CLEAN CARPETED AREA. EXTRACT CARPETS USING AN AUTOMATIC EXTRACTOR. CLEAN DRY-ERASE MARKER BOARDS AND TRAYS WHEN REQUESTED. DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. USING A MICROFIBER WIPE, DUST ALL LOW REACH AREAS. USING A MICROFIBER WIPE, DUST ALL HIGH REACH AREAS. USING A MICROFIBER WIPE, DUST ALL ACCESSABLE HORIZONTAL SURFACES. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. EMPTY RECYCLABLE AND REGULAR TRASH CONTAINERS; REPLACE CORRECT COLOR LINERS IN CONTAINERS AS NECESSARY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. VACUUM HVAC LOUVERS. 313 52 260 12 365 12 12 52 12 260 156 365 365 BREAK/COFFEE AREA HARD SURFACE 401 29 32 TASK USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. USING A HIGH SPEED FLOOR MACHINE, SPRAY BUFF ALL HARD SURFACE AREA. 365 365 52 SERVICE # DAYS/YR BREAK/COFFEE AREA HARD SURFACE (CONTINUED) 33 34 7 MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALLOW TO DRY, THEN BUFF. STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS 5 1 RAC CUSTODIAL SERVICES 35 178 11 12 73 67 15 1 3 211 19 236 245 179 375 228 19 232 ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES OF FLOOR POLISH. RECOAT FLOOR WITH 1 COAT OF POLISH – AS REQUESTED AR DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. 12 USING A MICROFIBER WIPE, DUST ALL LOW REACH AREAS. 52 USING A MICROFIBER WIPE, DUST ALL HIGH REACH AREAS. 12 USING A DAMP MICROFIBER WIPE, DUST ALL HORIZONTAL 365 SURFACES. CLEAN BRIGHT METAL 365 USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND 365 VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. EMPTY ALL TRASH CONTAINERS. CHECK LINERS AND CHANGE IF 365 SOILED. THIS WILL RESULT IN CHANGING LINERS NO LESS THAN WEEKLY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. 365 REFILL SOAP AND PAPER TOWEL DISPENSERS. 365 USING A MICROFIBER WIPE, CLEAN AND SANITIZE ALL SINKS 365 AND WIPE DRY. WITH A MICROFIBER WIPE DAMP CLEAN EXTERIOR OF 365 MICROWAVE OVEN. CLEAN COFFEE MACHINE AND DAMP WIPE COUNTER TOP WITH 365 A MICROFIBER WIPE. CLEAN EXTERIOR REFRIGERATOR. 365 CLEAN APPLIANCE EXTERIORS 365 VACUUM HVAC LOUVERS. 52 CLEAN SINKS ONCE PER SHIFT 365 DAMP CLEAN TABLES 365 TRAINING ROOM - TILE 401 28 29 32 33 34 35 178 USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER FLAT MOP, MOP ALL STAINS AND SPILLS. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. USING A HIGH SPEED FLOOR MACHINE, SPRAY BUFF ALL HARD SURFACE AREA. MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALLOW TO DRY, THEN BUFF. STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. RECOAT FLOOR WITH 1 COAT OF POLISH – AS REQUESTED DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. 365 365 52 52 5 1 AR 12 SERVICE # DAYS/YR TASK TRAINING ROOM - TILE (CONTINUED) 20 11 12 7 8 DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. USING A MICROFIBER WIPE, DUST ALL LOW REACH AREAS. USING A MICROFIBER WIPE, DUST ALL HIGH REACH AREAS. USING A MICROFIBER WIPE, DUST ALL ACCESSABLE 52 52 12 260 RAC CUSTODIAL SERVICES 15 1 3 228 ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES HORIZONTAL SURFACES. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. EMPTY ALL TRASH CONTAINERS. CHECK LINERS AND CHANGE IF SOILED. THIS WILL RESULT IN CHANGING LINERS NO LESS THAN WEEKLY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. VACUUM HVAC LOUVERS. 156 365 365 52 JANITOR CLOSETS-HARD SURFACE 219 CLEAN AND ARRANGE ALL EQUIPMENT IN JANITOR CLOSET EACH NIGHT AND EMPTY VACUUM CLEANER BAGS, CHECK BELTS; VACUUM AND SPOT MOP FLOOR. 365 1 EMPTY ALL TRASH CONTAINERS. CHECK LINERS AND CHANGE IF SOILED. THIS WILL RESULT IN CHANGING LINERS NO LESS THAN WEEKLY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. USING A MICROFIBER WIPE DUST ALL FURNITURE, FIXTURES, EQUIPMENT AND ACCESSORIES. USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER FLAT MOP, MOP ALL STAINS AND SPILLS. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. USING A HIGH SPEED FLOOR MACHINE, SPRAY BUFF ALL HARD SURFACE AREA. MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALLOW TO DRY, THEN BUFF. STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. RECOAT FLOOR WITH 1 COAT OF POLISH – AS REQUESTED USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. USING A MICROFIBER WIPE DUST ALL CHAIR AND TABLE LEGS AND RUNGS, BASEBOARDS, LEDGES, MOLDINGS, AND OTHER LOW REACH AREAS. OFFICES - TILE 3 8 401 28 29 32 33 34 35 15 13 365 365 156 365 365 52 52 5 1 AR 52 52 SERVICE # DAYS/YR TASK OFFICES - TILE (CONTINUED) 14 9 USING A MICROFIBER WIPE DUST ALL SURFACES ABOVE NORMAL REACH INCLUDING SILLS, LEDGES MOLDINGS, SHELVES, DOOR FRAMES, PICTURES AND VENTS. 12 RAC CUSTODIAL SERVICES 208 51 52 20 266 228 178 230 ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES WITH A MICROFIBER WIPE, SPOT CLEAN PARTITION AND DOOR GLASS. USING A MICROFIBER WIPE, CLEAN BOTH SIDES OF ALL GLASS DOORS AND SIDE GLASS. USING A MICROFIBER WIPE, CLEAN ALL PARTITION GLASS. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. WITH A MICROFIBER WIPE, SPOT CLEAN TELEPHONES AND SANITIZE RECEIVERS. VACUUM HVAC LOUVERS. DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. POLISH WOOD FURNITURE AS REQUESTED 260 52 52 12 365 4 2 AR RECYCLABLE TRASH 276 REMOVE RECYCLABLE TRASH 365 SPECIFICATIONS DFW RAC - TERRAZZO FLOORS UP TO FRONT OF RENTAL COUNTERS TASK 10 SERVICE # DAYS/YR RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES RENTAL COUNTER FRONT-HARD SURFACE 401 29 32 33 34 USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. USING A HIGH SPEED FLOOR MACHINE, SPRAY BUFF ALL HARD SURFACE AREA. MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALLOW TO DRY, THEN BUFF. STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. 365 365 365 11 1 SPECIFICATIONS DFW RAC – GARAGE LEASE AREAS 3RD SHIFT SERVICE # DAYS/YR TASK PARKING GARAGE - HARD SURFACE 641 11 USING A RIDING VACUUM CLEANING SYSTEM, POWER SWEEP ALL OPEN AREAS. 52 RAC CUSTODIAL SERVICES 329 308 621 ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES SCRUB ALL OPEN HARD SURFACE FLOORS USING A RIDING SCRUBBER. POLICE GARAGE AREA THREE TIMES DURING THE DAY TO REMOVE ALL LITTER AND DEBRIS. SWEEP AND POLICE SIDEWALKS AND ENTRANCES SURROUNDING THE PERIMETER OF THE FACILITY. 52 365 12 STAIRS-HARD SURFACE & BOOTHS 61 58 59 208 29 7 57 VACUUM STAIRS, USING A MICROFIBER WIPE DUST RAILINGS, LEDGES AND SPOT CLEAN. DUST HAND RAILS & VACCUUM STAIRS. DAMP MOP STAIRS WITH A MICROFIBER WIPE, SPOT CLEAN PARTITION AND DOOR GLASS. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. USING A MICROFIBER WIPE, DUST ALL ACCESSABLE HORIZONTAL SURFACES. POLICE STAIRS FOR LITTER. 365 365 365 365 365 365 365 VIP CUSTOMER BOOTHS - HARD SURFACE 4 109 228 178 EMPTY ALL TRASH CONTAINERS AND REMOVE TRASH TO DESIGNATED AREA. USING A MICROFIBER WIPE DUST ALL FURNITURE, FIXTURES, EQUIPMENT AND ACCESSORIES. USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER FLAT MOP, MOP ALL STAINS AND SPILLS. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. USING A MICROFIBER WIPE, DUST ALL ACCESSABLE HORIZONTAL SURFACES. VACUUM ALL FURNITURE. VACUUM HVAC LOUVERS. DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. 276 REMOVE RECYCLABLE TRASH 8 401 28 29 7 365 365 365 365 52 365 12 12 12 RECYCLABLE TRASH 365 SPECIFICATIONS DFW RAC - RENTAL COUNTERS, SEATING AREAS, ETC. 3RD SHIFT SERVICE # DAYS/YR TASK RENTAL COUNTER AREA - CARPET/HARD SURF. 4 12 EMPTY ALL TRASH CONTAINERS AND REMOVE TRASH TO DESIGNATED AREA. 365 RAC CUSTODIAL SERVICES 8 88 113 401 28 29 32 33 34 35 25 15 13 14 208 51 52 20 228 178 331 67 ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES USING A MICROFIBER WIPE DUST ALL FURNITURE, FIXTURES, EQUIPMENT AND ACCESSORIES. SPOT VACUUM TO REMOVE VISIBLE SOIL. FULLY VACUUM FLOORS FROM WALL TO WALL WITH BATTERY POWERED WIDE VACUUM. USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER FLAT MOP, MOP ALL STAINS AND SPILLS. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. USING A HIGH SPEED FLOOR MACHINE, SPRAY BUFF ALL HARD SURFACE AREA. MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALLOW TO DRY, THEN BUFF. STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. RECOAT FLOOR WITH 1 COAT OF POLISH – AS REQUESTED USING APPROVED SPOTTER, SPOT CLEAN CARPETED AREA. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. USING A MICROFIBER WIPE DUST ALL CHAIR AND TABLE LEGS AND RUNGS, BASEBOARDS, LEDGES, MOLDINGS, AND OTHER LOW REACH AREAS. USING A MICROFIBER WIPE DUST ALL SURFACES ABOVE NORMAL REACH INCLUDING SILLS, LEDGES MOLDINGS, SHELVES, DOOR FRAMES, PICTURES AND VENTS. WITH A MICROFIBER WIPE, SPOT CLEAN PARTITION AND DOOR GLASS. USING A MICROFIBER WIPE, CLEAN BOTH SIDES OF ALL GLASS DOORS AND SIDE GLASS. USING A MICROFIBER WIPE, CLEAN ALL PARTITION GLASS. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. VACUUM HVAC LOUVERS. DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. EXTRACT CARPETS USING AN AUTOMATIC EXTRACTOR. CLEAN BRIGHT METAL 156 52 313 365 313 52 52 11 1 AR 260 52 52 12 365 52 52 12 12 12 12 365 SERVICE # DAYS/YR TASK OFFICES - CARPET 111 3 230 8 13 EMPTY RECYCLABLE AND REGULAR TRASH CONTAINERS; REPLACE CORRECT COLOR LINERS IN CONTAINERS AS NECESSARY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. POLISH WOOD FURNITURE AS REQUESTED USING A MICROFIBER WIPE DUST ALL FURNITURE, FIXTURES, EQUIPMENT AND ACCESSORIES. 365 365 AR 156 RAC CUSTODIAL SERVICES 88 23 ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES SPOT VACUUM TO REMOVE VISIBLE SOIL. USING TANK VACUUM OR BACK PACK, VACUUM CORNERS EDGES AND CHAIRS THEN TRAFFIC VACUUM ALL CARPETED AREAS. USING APPROVED SPOTTER, SPOT CLEAN CARPETED AREA. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. USING A MICROFIBER WIPE DUST ALL CHAIR AND TABLE LEGS AND RUNGS, BASEBOARDS, LEDGES, MOLDINGS, AND OTHER LOW REACH AREAS. USING A MICROFIBER WIPE DUST ALL SURFACES ABOVE NORMAL REACH INCLUDING SILLS, LEDGES MOLDINGS, SHELVES, DOOR FRAMES,PICTURES AND VENTS. WITH A MICROFIBER WIPE, SPOT CLEAN PARTITION AND DOOR GLASS. USING A MICROFIBER WIPE, CLEAN BOTH SIDES OF ALL GLASS DOORS AND SIDE GLASS. USING A MICROFIBER WIPE, CLEAN ALL PARTITION GLASS. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. WITH A MICROFIBER WIPE, SPOT CLEAN TELEPHONES AND SANITIZE RECEIVERS. VACUUM HVAC LOUVERS. DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. EXTRACT CARPETS USING AN AUTOMATIC EXTRACTOR. 25 15 13 14 208 51 52 20 266 228 178 331 313 52 260 52 52 12 260 12 12 12 12 12 12 12 SUPPORT AREA OFFICES &SEATING - CARPET 401 USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER WIPE DUST ALL FURNITURE, FIXTURES, EQUIPMENT AND ACCESSORIES. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. USING APPROVED SPOTTER, SPOT CLEAN CARPETED AREA. 8 15 25 365 365 365 365 SERVICE # DAYS/YR TASK SUPPORT AREA OFFICES &SEATING - CARPET (CONTINUED) 178 15 228 9 14 DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. VACUUM HVAC LOUVERS. USING A MICROFIBER WIPE DUST HIGH AND LOW AREAS (E.G., PICTURES, CLOCKS, PARTITION TOPS). 4 52 12 12 RAC CUSTODIAL SERVICES 208 52 20 ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES WITH A MICROFIBER WIPE, SPOT CLEAN PARTITION AND DOOR GLASS. USING A MICROFIBER WIPE, CLEAN ALL PARTITION GLASS. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. 365 12 12 OFFICES - TILE 401 28 32 33 34 35 15 7 9 52 20 178 230 USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER FLAT MOP, MOP ALL STAINS AND SPILLS. USING A HIGH SPEED FLOOR MACHINE, SPRAY BUFF ALL HARD SURFACE AREA. MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALLOW TO DRY, THEN BUFF. STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. RECOAT FLOOR WITH 1 COAT OF POLISH – AS REQUESTED USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. USING A MICROFIBER WIPE, DUST ALL ACCESSABLE HORIZONTAL SURFACES. USING A MICROFIBER WIPE DUST HIGH AND LOW AREAS (E.G., PICTURES, 52 CLOCKS, PARTITION TOPS). USING A MICROFIBER WIPE, CLEAN ALL PARTITION GLASS. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. POLISH WOOD FURNITURE AS REQUESTED 365 156 52 5 1 AR 156 156 52 12 12 4 AR SPECIFICATIONS DFW RAC - COURTYARD, ETC. 3RD SHIFT SERVICE # DAYS/YR TASK EXTERIOR PEDESTRIAN BRIDGES- HARD SURFACE 694 401 621 188 PICK UP OBVIOUS LITTER AND DEBRIS, INCLUDING CIGARETTE BUTTS FOUR TIMES DURING EACH SHIFT. USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. SWEEP AND POLICE SIDEWALKS AND ENTRANCES SURROUNDING THE PERIMETER OF THE FACILITY. USING PRESSURE WASHER REMOVE ALL VISIBLE SOIL. 365 12 12 52 BUS LANE &CURB- HARD SURFACE 188 4 76 729 15 USING PRESSURE WASHER REMOVE ALL VISIBLE SOIL. EMPTY ALL TRASH CONTAINERS AND REMOVE TRASH TO DESIGNATED AREA. BLOW ALL DUST, LINT AND DEBRIS FROM FLOOR, EQUIPMENT AND ACCESSORIES. MACHINE SWEEP 52 365 365 365 RAC CUSTODIAL SERVICES 730 ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES EMPTY EXTERIOR TRASH AS REQUIRED WHEN RECEPTACLE IS THREE QUARTES (3/4) FULL. 365 SPECIFICATIONS DFW RAC - BUS MAINTENANCE FACILITY 1ST & 2ND SHIFT SERVICE # DAYS/YR TASK ENTRANCE VESTIBULE 26 POLICE HARD FLOOR AREA, REMOVING ALL OBVIOUS LITTER AND DEBRIS. 365 RESTROOMS LOCKER ROOM-TILE 334 15 29 4 67 332 POLICE RESTROOMS TO CLEAN NORMAL SPILLS, REMOVE STAINS WITH A MICROFIBER WIPE AND REPLENISH SUPPLIES. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. EMPTY ALL TRASH CONTAINERS AND REMOVE TRASH TO DESIGNATED AREA. CLEAN BRIGHT METAL POLICE RESTROOMS 365 365 365 365 365 365 ENTRANCE/SIDEWALKS - HARD SURFACE 105 3 PICK UP ALL OBVIOUS LITTER. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. 365 365 SERVICE AREA 68 16 EYE WASH STATION 365 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES SPECIFICATIONS DFW RAC - BUS MAINTENANCE FACILITY 3RD SHIFT SERVICE # DAYS/YR TASK OFFICES - CARPET 111 3 8 88 23 25 15 13 14 208 51 52 20 266 228 178 331 230 EMPTY RECYCLABLE AND REGULAR TRASH CONTAINERS; REPLACE CORRECT COLOR LINERS IN CONTAINERS AS NECESSARY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. USING A MICROFIBER WIPE DUST ALL FURNITURE, FIXTURES, EQUIPMENT AND ACCESSORIES. SPOT VACUUM TO REMOVE VISIBLE SOIL. USING TANK VACUUM OR BACK PACK, VACUUM CORNERS EDGES AND CHAIRS THEN TRAFFIC VACUUM ALL CARPETED AREAS. USING APPROVED SPOTTER, SPOT CLEAN CARPETED AREA. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. USING A MICROFIBER WIPE DUST ALL CHAIR AND TABLE LEGS AND RUNGS, BASEBOARDS, LEDGES, MOLDINGS, AND OTHER LOW REACH AREAS. USING A MICROFIBER WIPE DUST ALL SURFACES ABOVE NORMAL REACH INCLUDING SILLS, LEDGES MOLDINGS, SHELVES, DOOR FRAMES, PICTURES AND VENTS. WITH A MICROFIBER WIPE, SPOT CLEAN PARTITION AND DOOR GLASS. USING A MICROFIBER WIPE, CLEAN BOTH SIDES OF ALL GLASS DOORS AND SIDE GLASS. USING A MICROFIBER WIPE, CLEAN ALL PARTITION GLASS. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. WITH A MICROFIBER WIPE, SPOT CLEAN TELEPHONES AND SANITIZE RECEIVERS. VACUUM HVAC LOUVERS. DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. EXTRACT CARPETS USING AN AUTOMATIC EXTRACTOR. POLISH WOOD FURNITURE AS REQUESTED 365 365 156 313 52 260 52 52 12 260 12 12 12 12 12 12 12 AR CONFERENCE ROOMS-CARPET 88 23 331 208 17 SPOT VACUUM TO REMOVE VISIBLE SOIL. USING TANK VACUUM OR BACK PACK, VACUUM CORNERS EDGES AND CHAIRS THEN TRAFFIC VACUUM ALL CARPETED AREAS. EXTRACT CARPETS USING AN AUTOMATIC EXTRACTOR. WITH A MICROFIBER WIPE, SPOT CLEAN PARTITION AND DOOR GLASS. 313 52 4 365 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES SERVICE # DAYS/YR TASK CONFERENCE ROOMS-CARPET (CONTINUED) 224 178 52 51 20 11 12 7 15 111 3 266 228 CLEAN DRY-ERASE MARKER BOARDS AND TRAYS WHEN REQUESTED. DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. USING A MICROFIBER WIPE, CLEAN ALL PARTITION GLASS. USING A MICROFIBER WIPE, CLEAN BOTH SIDES OF ALL GLASS DOORS AND SIDE GLASS. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. USING A MICROFIBER WIPE, DUST ALL LOW REACH AREAS. USING A MICROFIBER WIPE, DUST ALL HIGH REACH AREAS. USING A MICROFIBER WIPE, DUST ALL ACCESSABLE HORIZONTAL SURFACES. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. EMPTY RECYCLABLE AND REGULAR TRASH CONTAINERS; REPLACE CORRECT COLOR LINERS IN CONTAINERS AS NECESSARY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. WITH A MICROFIBER WIPE, SPOT CLEAN TELEPHONES AND SANITIZE RECEIVERS. VACUUM HVAC LOUVERS. 365 2 12 12 12 52 12 365 156 365 365 12 4 TRAINING ROOM - CARPET 88 23 25 331 224 178 20 11 12 7 15 111 18 SPOT VACUUM TO REMOVE VISIBLE SOIL. USING TANK VACUUM OR BACK PACK, VACUUM CORNERS EDGES AND CHAIRS THEN TRAFFIC VACUUM ALL CARPETED AREAS. USING APPROVED SPOTTER, SPOT CLEAN CARPETED AREA. EXTRACT CARPETS USING AN AUTOMATIC EXTRACTOR. CLEAN DRY-ERASE MARKER BOARDS AND TRAYS WHEN REQUESTED. DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. USING A MICROFIBER WIPE, DUST ALL LOW REACH AREAS. USING A MICROFIBER WIPE, DUST ALL HIGH REACH AREAS. USING A MICROFIBER WIPE, DUST ALL ACCESSABLE HORIZONTAL SURFACES. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. EMPTY RECYCLABLE AND REGULAR TRASH CONTAINERS; REPLACE CORRECT COLOR LINERS IN CONTAINERS AS NECESSARY. 313 52 260 1 365 2 12 52 12 260 156 365 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES SERVICE # DAYS/YR TASK TRAINING ROOM - CARPET (CONTINUED) 3 228 COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. VACUUM HVAC LOUVERS. 365 12 OFFICES - TILE 401 28 32 33 34 35 15 7 9 52 20 178 230 USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER FLAT MOP, MOP ALL STAINS AND SPILLS. USING A HIGH SPEED FLOOR MACHINE, SPRAY BUFF ALL HARD SURFACE AREA. MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALLOW TO DRY, THEN BUFF. STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. RECOAT FLOOR WITH 1 COAT OF POLISH – AS REQUESTED USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. USING A MICROFIBER WIPE, DUST ALL ACCESSABLE HORIZONTAL SURFACES. USING A MICROFIBER WIPE DUST HIGH AND LOW AREAS (E.G., PICTURES, CLOCKS, PARTITION TOPS). USING A MICROFIBER WIPE, CLEAN ALL PARTITION GLASS. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. POLISH WOOD FURNITURE AS REQUESTED 365 156 52 5 1 AR 156 156 52 12 12 4 AR BREAK/COFFEE AREA HARD SURFACE 401 29 32 33 34 35 178 11 12 73 232 19 USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. USING A HIGH SPEED FLOOR MACHINE, SPRAY BUFF ALL HARD SURFACE AREA. MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALLOW TO DRY, THEN BUFF. STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. RECOAT FLOOR WITH 1 COAT OF POLISH – AS REQUESTED DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. USING A MICROFIBER WIPE, DUST ALL LOW REACH AREAS. USING A MICROFIBER WIPE, DUST ALL HIGH REACH AREAS. USING A DAMP MICROFIBER WIPE, DUST ALL HORIZONTAL SURFACES. DAMP CLEAN TABLES ONCE PER SHIFT 365 365 52 5 1 AR 12 52 12 365 365 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES SERVICE # DAYS/YR TASK BREAK/COFFEE AREA HARD SURFACE (CONTINUED) 15 1 3 67 211 19 236 245 179 375 228 USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND 365 VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. EMPTY ALL TRASH CONTAINERS. CHECK LINERS AND CHANGE IF 365 SOILED. THIS WILL RESULT IN CHANGING LINERS NO LESS THAN WEEKLY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. 365 CLEAN BRIGHT METAL 365 REFILL SOAP AND PAPER TOWEL DISPENSERS. 365 USING A MICROFIBER WIPE, CLEAN AND SANITIZE ALL SINKS 365 AND WIPE DRY. WITH A MICROFIBER WIPE DAMP CLEAN EXTERIOR OF 365 MICROWAVE OVEN. CLEAN COFFEE MACHINE AND DAMP WIPE COUNTER TOP WITH 365 A MICROFIBER WIPE. CLEAN EXTERIOR REFRIGERATOR. 365 CLEAN APPLIANCE EXTERIORS 365 VACUUM HVAC LOUVERS. 12 TRAINING ROOM - TILE 401 28 29 32 33 34 35 224 178 20 11 12 7 15 20 USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER FLAT MOP, MOP ALL STAINS AND SPILLS. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. USING A HIGH SPEED FLOOR MACHINE, SPRAY BUFF ALL HARD SURFACE AREA. MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALLOW TO DRY, THEN BUFF. STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. RECOAT FLOOR WITH 1 COAT OF POLISH – AS REQUESTED CLEAN DRY-ERASE MARKER BOARDS AND TRAYS WHEN REQUESTED. DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. USING A MICROFIBER WIPE, DUST ALL LOW REACH AREAS. USING A MICROFIBER WIPE, DUST ALL HIGH REACH AREAS. USING A MICROFIBER WIPE, DUST ALL ACCESSABLE HORIZONTAL SURFACES. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS 365 313 52 52 5 1 AR 365 2 12 52 12 260 156 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES SERVICE # DAYS/YR TASK TRAINING ROOM – TILE (CONTINUED) 1 3 228 EMPTY ALL TRASH CONTAINERS. CHECK LINERS AND CHANGE IF SOILED. THIS WILL RESULT IN CHANGING LINERS NO LESS THAN WEEKLY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. VACUUM HVAC LOUVERS. 365 365 12 RESTROOMS - TILE 48 67 642 827 46 895 47 141 157 REFILL DISPENSERS, EMPTY TRASH, CLEAN AND SANITIZE ALL RESTROOM FIXTURES, WIPE ALL COUNTERS, CLEAN MIRRORS, WIPE CHROME, SPOT WIPE PARTITIONS USING A MICROFIBER WIPE, VACUUM AND DAMP MOP FLOORS USING A GERMICIDAL CLEANER USING A MICROFIBER FLAT MOP. EMPTY ALL SANITARY WASTE RECEPTACLES. PLACE WATER IN FLOOR DRAINS. CLEAN BRIGHT METAL POLICE RESTROOMS ONCE EVERY HOUR TO CLEAN NORMAL SPILLS, REMOVE STAINS WITH A MICROFIBER WIPE, EMPTY AND REMOVE TRASH AND REPLENISH SUPPLIES. DAMP MOP HARD SURFACE FLOORS WITH GERMICIDE SOLUTION AND A MICROFIBER FLAT MOP CHANGING CONCENTRATION OF CHEMICAL EVERY OTHER MONTH. DUST AND CLEAN ALL EXAUST AIR VENTS USING A MICROFIBER WIPE. DAMP CLEAN OVER TABLE WITH A MICROFIBER WIPE. USING A MICROFIBER WIPE WASH ALL RESTROOM PARTITIONS ON BOTH SIDES. MACHINE SCRUB ALL RESTROOM FLOORS USING GERMICIDAL DETERGENT. MACHINE WASH ALL CERAMIC TILE WALLS. 365 365 365 365 12 365 12 12 52 LOCKER ROOMS - TILE 401 28 29 32 33 34 35 144 USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER FLAT MOP, MOP ALL STAINS AND SPILLS. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. USING A HIGH SPEED FLOOR MACHINE, SPRAY BUFF ALL HARD SURFACE AREA. MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALLOW TO DRY, THEN BUFF. STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. RECOAT FLOOR WITH 1 COAT OF POLISH – AS REQUESTED WASH ALL WALLS USING MACHINE. 365 313 52 52 11 1 AR 12 SERVICE 21 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES TASK # DAYS/YR LOCKER ROOMS - TILE (CONTINUED) 178 11 12 15 1 3 228 223 999 DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. 12 USING A MICROFIBER WIPE, DUST ALL LOW REACH AREAS. 52 USING A MICROFIBER WIPE, DUST ALL HIGH REACH AREAS. 12 USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL 52 AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. EMPTY ALL TRASH CONTAINERS. CHECK LINERS AND CHANGE 365 IF SOILED. THIS WILL RESULT IN CHANGING LINERS NO LESS THAN WEEKLY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. 365 VACUUM HVAC LOUVERS. 6 WITH A MICROFIBER WIPE WASH EXTERIOR OF LOCKERS, 6 USING GERMICIDAL CLEANER. SPOT CLEAN LOCKERS AS NEEDED OR REQUESTED 365 NON-VEHICLE PARTS STORAGE -TILE 4 401 15 105 29 33 34 35 EMPTY ALL TRASH CONTAINERS AND REMOVE TRASH TO DESIGNATED AREA. USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. PICK UP ALL OBVIOUS LITTER. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALLOW TO DRY, THEN BUFF. STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. RECOAT FLOOR WITH 1 COAT OF POLISH – AS REQUESTED 12 12 12 12 12 11 1 AR JANITOR CLOSETS-HARD SURFACE 219 CLEAN AND ARRANGE ALL EQUIPMENT IN JANITOR CLOSET EACH NIGHT AND EMPTY VACUUM CLEANER BAGS, CHECK BELTS; VACUUM AND SPOT MOP FLOOR. 365 ENTRANCE/SIDEWALKS - HARD SURFACE 105 188 3 15 PICK UP ALL OBVIOUS LITTER. USING PRESSURE WASHER REMOVE ALL VISIBLE SOIL. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. SPECIFICATIONS DFW RAC – CAR RENTAL SERVICE SITE 22 365 6 365 365 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES SERVICE # DAYS/YR TASK OFFICES - CARPET 111 3 8 88 23 25 15 13 14 208 51 52 20 266 228 178 331 230 EMPTY RECYCLABLE AND REGULAR TRASH CONTAINERS; REPLACE CORRECT COLOR LINERS IN CONTAINERS AS NECESSARY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. USING A MICROFIBER WIPE DUST ALL FURNITURE, FIXTURES, EQUIPMENT AND ACCESSORIES. SPOT VACUUM TO REMOVE VISIBLE SOIL. USING TANK VACUUM OR BACK PACK, VACUUM CORNERS EDGES AND CHAIRS THEN TRAFFIC VACUUM ALL CARPETED AREAS. USING APPROVED SPOTTER, SPOT CLEAN CARPETED AREA. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. USING A MICROFIBER WIPE DUST ALL CHAIR AND TABLE LEGS AND RUNGS, BASEBOARDS, LEDGES, MOLDINGS, AND OTHER LOW REACH AREAS. USING A MICROFIBER WIPE DUST ALL SURFACES ABOVE NORMAL REACH INCLUDING SILLS, LEDGES MOLDINGS, SHELVES, DOOR FRAMES, PICTURES AND VENTS. WITH A MICROFIBER WIPE, SPOT CLEAN PARTITION AND DOOR GLASS. USING A MICROFIBER WIPE, CLEAN BOTH SIDES OF ALL GLASS DOORS AND SIDE GLASS. USING A MICROFIBER WIPE, CLEAN ALL PARTITION GLASS. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. WITH A MICROFIBER WIPE, SPOT CLEAN TELEPHONES AND SANITIZE RECEIVERS. VACUUM HVAC LOUVERS. DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. EXTRACT CARPETS USING AN AUTOMATIC EXTRACTOR. POLISH WOOD FURNITURE AS REQUESTED 365 365 156 313 52 260 52 52 12 260 12 12 12 12 12 12 12 AR OFFICES - TILE 401 28 32 33 USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER FLAT MOP, MOP ALL STAINS AND SPILLS. USING A HIGH SPEED FLOOR MACHINE, SPRAY BUFF ALL HARD SURFACE AREA. MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALLOW TO DRY, THEN BUFF. 156 52 5 SERVICE # DAYS/YR TASK OFFICES - TILE (CONTINUED) 23 365 RAC CUSTODIAL SERVICES 34 35 15 7 9 52 20 178 230 ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. RECOAT FLOOR WITH 1 COAT OF POLISH – AS REQUESTED USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. USING A MICROFIBER WIPE, DUST ALL ACCESSABLE HORIZONTAL SURFACES. USING A MICROFIBER WIPE DUST HIGH AND LOW AREAS (E.G., PICTURES, CLOCKS, PARTITION TOPS). USING A MICROFIBER WIPE, CLEAN ALL PARTITION GLASS. DUST ALL WINDOW BLINDS USING A MICROFIBER WIPE. DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. POLISH WOOD FURNITURE AS REQUESTED 1 AR 156 156 52 12 12 12 AR ELEVATORS 55 253 177 252 139 119 140 180 181 COMPLETELY CLEAN AND USING A MICROFIBER FLAT MOP DAMP MOP HARD FLOOR ELEVATOR. VACUUM ELEVATOR TRACKS, REMOVING ALL DEBRIS. CLEAN AND POLISH ELEVATOR BRIGHT WORK. CLEAN AND POLISH METAL ELEVATOR THRESHOLD PLATES. MACHINE SCRUB AND RECOAT HARD FLOOR ELEVATOR. CLEAN AND POLICE ELEVATOR CABS CLEAN ELEVATOR CEILINGS SPRAY BUFF ELEVATOR STRIP/REFINISH ELEVATOR 365 365 365 52 12 365 12 11 1 STAIRS-HARD SURFACE & BOOTHS 61 58 59 208 29 7 57 VACUUM STAIRS, USING A MICROFIBER WIPE DUST RAILINGS, LEDGES AND SPOT CLEAN. USING A MICROFIBER FLAT MOP DAMP MOP STAIRS, DUST RAILINGS, LEDGES AND SPOT CLEAN WITH A MICROFIBER WIPE. DAMP MOT STAIRS WITH A MICROFIBER WIPE, SPOT CLEAN PARTITION AND DOOR GLASS. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. USING A MICROFIBER WIPE, DUST ALL ACCESSABLE HORIZONTAL SURFACES. POLICE STAIRS FOR LITTER. 365 365 365 365 365 365 SERVICE # DAYS/YR TASK RESTROOMS - TILE 24 365 RAC CUSTODIAL SERVICES 48 33 34 35 67 642 827 46 895 47 141 157 ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES REFILL DISPENSERS, EMPTY TRASH, CLEAN AND SANITIZE ALL FIXTURES, WIPE ALL COUNTERS, CLEAN MIRRORS, WIPE CHROME, SPOT WIPE PARTITIONS USING A MICROFIBER WIPE, VACUUM AND DAMP MOP FLOORS USING A GERMICIDAL CLEANER USING A MICROFIBER FLAT MOP. EMPTY ALL WASTE RECEPTACLES. PLACE WATER IN FLOOR DRAINS. MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT OF POLISH, ALLOW TO DRY, THEN BUFF. STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. RECOAT FLOOR WITH 1 COAT OF POLISH – AS REQUESTED CLEAN BRIGHT METAL POLICE RESTROOMS ONCE EVERY HOUR TO CLEAN NORMAL SPILLS, REMOVE STAINS WITH A MICROFIBER WIPE, EMPTY AND REMOVE TRASH AND REPLENISH SUPPLIES. DAMP MOP HARD SURFACE FLOORS WITH GERMICIDE SOLUTION AND A MICROFIBER FLAT MOP CHANGING CONCENTRATION OF CHEMICAL EVERY OTHER MONTH. DUST AND CLEAN ALL EXAUST AIR VENTS USING A MICROFIBER WIPE. DAMP CLEAN OVER TABLE WITH A MICROFIBER WIPE. USING A MICROFIBER WIPE WASH ALL RESTROOM PARTITIONS ON BOTH SIDES. MACHINE SCRUB ALL RESTROOM FLOORS USING GERMICIDAL DETERGENT. MACHINE WASH ALL CERAMIC TILE WALLS. 365 11 1 AR 365 365 365 12 365 12 12 52 LOCKER ROOMS - TILE 401 USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA 365 FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. 28 USING A MICROFIBER FLAT MOP, MOP ALL STAINS AND SPILLS. 365 29 USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. 365 32 USING A HIGH SPEED FLOOR MACHINE, SPRAY BUFF ALL HARD 52 SURFACE AREA. 33 MACHINE SCRUB HARD SURFACE FLOOR AND APPLY ONE COAT 11 OF POLISH, ALLOW TO DRY, THEN BUFF. 34 STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS 1 OF FLOOR POLISH. 35 RECOAT FLOOR WITH 1 COAT OF POLISH – AS REQUESTED AR 144 WASH ALL WALLS USING MACHINE. 12 178 DUST CEILING LIGHT LENSES USING A MICROFIBER WIPE. 12 11 USING A MICROFIBER WIPE, DUST ALL LOW REACH AREAS. 52 12 USING A MICROFIBER WIPE, DUST ALL HIGH REACH AREAS. 12 15 USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL 52 AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. SERVICE TASK # DAYS/YR LOCKER ROOMS – TILE (CONTINUED) 25 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES 1 EMPTY ALL TRASH CONTAINERS. CHECK LINERS AND CHANGE 365 IF SOILED. THIS WILL RESULT IN CHANGING LINERS NO LESS THAN WEEKLY. 3 228 223 COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. VACUUM HVAC LOUVERS. WITH A MICROFIBER WIPE WASH EXTERIOR OF LOCKERS, USING GERMICIDAL CLEANER. PICK UP ALL OBVIOUS LITTER. USING PRESSURE WASHER REMOVE ALL VISIBLE SOIL. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. ENTRANCE/SIDEWALKS - HARD SURFACE 105 188 15 365 12 12 365 52 365 SERVICE AREA 68 EYE WASH STATION SPECIFICATIONS DFW RAC - TEMPORARY USE OF UNFINISHED OFFICE SPACE 3RD SHIFT 26 365 RAC CUSTODIAL SERVICES ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES SERVICE # DAYS/YR TASK UNFINISHED OFFICES - TILE 401 28 29 111 3 7 USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER FLAT MOP, MOP ALL STAINS AND SPILLS. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. EMPTY RECYCLABLE AND REGULAR TRASH CONTAINERS; REPLACE CORRECT COLOR LINERS IN CONTAINERS AS NECESSARY. COLLECT ALL TRASH AND PLACE IN DESIGNATED AREA. USING A MICROFIBER WIPE, DUST ALL ACCESSABLE HORIZONTAL SURFACES. 365 313 52 365 365 365 SPECIFICATIONS DFW RAC – OVERALL GARAGE SERVICE # DAYS/YR TASK PARKING GARAGE - HARD SURFACE 27 RAC CUSTODIAL SERVICES 308 120 4 ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES POLICE GARAGE AREA REMOVING ALL LITTER AND DEBRIS SHIFT THREE POLICE ONCE. USING A TRUCK MOUNTED VACUUM CLEANING SYSTEM, POWER SWEEP ALL OPEN AREAS. EMPTY ALL TRASH CONTAINERS AND REMOVE TRASH TO DESIGNATED AREA. TASK SHALL BE PERFORMED WHEN CONTAINER BECOMES THREE QUARTERS (3/4) FULL. 365 52 365 EXTERIOR PEDESTRIAN BRIDGES- HARD SURFACE 694 401 621 188 PICK UP OBVIOUS LITTER AND DEBRIS, INCLUDING CIGARETTE BUTTS FOUR TIMES DURING EACH SHIFT. USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. SWEEP AND POLICE SIDEWALKS AND ENTRANCES SURROUNDING THE PERIMETER OF THE FACILITY. USING PRESSURE WASHER REMOVE ALL VISIBLE SOIL. 365 12 12 52 BUS LANE &CURB- HARD SURFACE 188 4 76 USING PRESSURE WASHER REMOVE ALL VISIBLE SOIL. EMPTY ALL TRASH CONTAINERS AND REMOVE TRASH TO DESIGNATED AREA. BLOW ALL DUST, LINT AND DEBRIS FROM FLOOR, EQUIPMENT AND ACCESSORIES. 52 365 365 NON-VEHICLE PARTS STORAGE -TILE 4 401 15 105 29 34 EMPTY ALL TRASH CONTAINERS AND REMOVE TRASH TO DESIGNATED AREA. USING A HARD SURFACE FLOOR FOOT TOOL, AND A HEPA FILTER, VACUUM ALL HARD SURFACE FLOOR AREA. USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. PICK UP ALL OBVIOUS LITTER. USING A MICROFIBER FLAT MOP, DAMP MOP ENTIRE AREA. STRIP HARD SURFACE FLOOR AND RECOAT WITH THREE COATS OF FLOOR POLISH. 12 12 12 12 12 4 ENTRANCE/SIDEWALKS - HARD SURFACE 308 POLICE GARAGE AREA THREE TIMES DURING THE DAY TO REMOVE ALL LITTER AND DEBRIS. 365 SERVICE # DAYS/YR TASK ENTRANCE/SIDEWALKS - HARD SURFACE (CONTINUED) 188 4 28 USING PRESSURE WASHER REMOVE ALL VISIBLE SOIL. EMPTY ALL TRASH CONTAINERS AND REMOVE TRASH TO DESIGNATED AREA. 52 365 RAC CUSTODIAL SERVICES 15 ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES USING A MICROFIBER WIPE, SPOT CLEAN ALL HORIZONTAL AND VERTICAL SURFACES REMOVING DUST, FINGERPRINTS, SMUDGES AND STAINS. 365 SURFACE LOTS. – HARD SURFACE 120 USING A TRUCK MOUNTED VACUUM CLEANING SYSTEM, POWER SWEEP ALL OPEN AREAS. 12 MISCELLANEOUS TASKS Gum Removal - Using a gum removal tool (gum scrapper) remove all gum from upper and lower sidewalks in front of the building and within 40 feet of the garage entrances. This task is to be performed once daily both on the first and second shifts. Bird Droppings – Using a general purpose cleaner clean bird droppings on support poles and signs, up to 7 feet. This task is to be performed monthly or as requested. 365 12 Spider Webs – Using an extension pole with a microfiber cloth remove spider webs from the lower level bus entry and garage, up to a height of 10 feet. This task is to be performed twice monthly or as requested. 24 Baggage Wheel Streaks on Terrazzo Flooring – Using a tennis ball attached to the end of a wooden dowel or stick remove baggage wheel streaks (marks) from the terrazzo flooring by placing the ball on the mark and scrub until the mark disappears. This task should be performed as streaks or marks are noticed. 365 Pressure Washing – Included in the Tasks above is pressure washing 52 sidewalks and garage entrances. To clarify these tasks are to be performed weekly, providing there are no water restrictions. The sidewalks in front of the facility, both upper and lower, are to be pressure washed weekly. Entrances to the facility from the garage are to be pressure washed to a Distance of fifty (50) feet from the doors, this task is also to be performed weekly. The walls and in front of the facility should also be power washed to a height of seven feet, weekly or as requested. BUILDING SUMMARY *DFW - RAC - OVERALL GARAGE SQUARE FOOTAGE FOR FLOOR MAINTENANCE 29 RAC CUSTODIAL SERVICES AREA PARKING GARAGE - HARD SURFACE EXT. PED. BRIDGES- HARD SURFACE BUS LANE &CURB- HARD SURFACE NON-VEHICLE PARTS STORAGE -TILE ENTRANCE/SIDEWALKS - HARD SURFACE SURFACE LOTS. - H.S. SURFACE TOTALS ATTACHMENT 5A – CUSTODIAL TASKS AND FREQUENCIES CARPET HARD SURFACE TOTAL SQ. FT. 0 0 0 0 0 0 0 600,000 12,000 20,000 3,500 0 3,000,000 3,635,500 600,000 12,000 20,000 3,500 15,000 3,000,000 3,650,500 End Attachment 5A Custodial Tasks and Frequencies 30 Exhibit 1 – Building Description Building / Facility Description Building Name: Rental Car Center -2424 E 38th St. DFW Facility Number: 13025 Building Primary Activities: Car Rental Building square footage: Category Common Area Bus Maintenance Facility Various floor coverings. Terrazzo daily cleaning & polishing Cleaning Common Garage, Garage Drives, Entrances/Exits, Surface Lots. Cleaning at Rental Counters & Support Space. Cleaning of the Courtyard, Visitor Parking Lot, Sidewalks, Bus Drives, Exterior Pedestrian Bridges & Walkways. Cleaning at the Bus Maintenance Facility. Service Site Support Space Unfinished Office Space Cleaning at Rental Car Service Sites Unfinished office space Tenant Terrazzo Common Garage, Garage Drives, Entrances/Exits, Surface Lots Rental Counters & Support Space Courtyard, Visitor Parking Lot, Sidewalks, Bus Drives, Exterior Pedestrian Bridges & Walkways Estimated Area in Square feet - Qty. 58,948 Square feet 12,223 Square feet Description 1,813,394 Square feet 19,543 Square feet 165,636 Square feet 4,125 Square feet Approximately 48,824 Square feet 4,000 Total square feet 2,126,693 Building age, construction: 1999 Building Layout: Available in Technical Library Hour, occupancy, traffic patterns: 24 hours per day, 7 days per week/ Minimal from Midnight to 5AM Total # of restrooms: 43 Total # of commodes: 90 Total # of urinals 38 Total # of sinks 91 Floors: Terrazzo/Carpet/Composition/Vinyl &Ceramic Tile Cleaning schedule March 5, 2013 24 hours per day, 7 days per week 31 CN 7005894 Exhibit 3 – Warehouse Inventory Inventory # Item Description 1-45-0004 SWAB, COTTON ON A STICK, CLEANING TIP 1-45-0009 CLEANER, VANDAL MARK REMOVER MISTY 17916 "MISTY", 12 CANS PER CASE, DO NOT SUBSTITUTE, MSDS REQUIRED 1-45-0010 CLEANER, GLASS, SYSTEM GLASS CLEANER 18.5oz AEROSOL # SYS2020 OR ("WHIPPIT" SPRAY ) CAN, 12 CANS PER CASE, MSDS REQUIRED 1-45-0011 CLEANER, "FORMULA 409",32 OZ., MSDS REQUIRED 1-45-0014 CLEANER, ZEP DETERGENT NO.1455, INTERNET ORDER NO 113311, MSDS REQUIRED 1-45-0015 CLEANER, HAND MICROBRUSH, 3LB CONTAINER, MSDS REQUIRED 1-45-0016 TOWEL, HANDI WIPE , TUFF JOB TOWEL #420N, 4-PLY SCRIM REINFORCED WIPERS, 6 BOXES OF 150 PER CASE, TO BE PURCHASE AND SOLD BY THE CASE, PB BUDGET CASE LOTS 1-45-0018 FUNNEL, 4", NAPA # 720-1101 1-45-0036 TOWEL, T-SHIRT, RAGS, WHITE, ITEM # 340, 25LB BOX COMPRESSED 1-45-0037 CLEANER, ABRASIVE POWDER, AJAX TYPE, 24 CANS PER CASE, MSDS REQUIRED 1-45-0038 SPONGE, 2" x 4" x 6" LAGCS3, 24 EA PER CASE 1-45-0039 CLEANER, WASHING CONCENTRATE, CONCENTRATED DISHWASHING LIQUID, GALLON CONTAINERS ONLY, MSDS REQUIRED 1-45-0042 ABSORBENT, OIL, 50LB. BAG, MSDS REQUIRED 1-45-0043 RAG, USED RAGS (COLORED T-SHIRT RAGS), 25 LB BOX 1-45-0044 CLEANER, HAND, "GO-JO", 4-1/2 LB CAN, MSDS REQUIRED 1-45-0047 BAG, TRASH LINER, 24 x 24, PACKED IN ROLLS, INT-2424R, CLEAR, 1000 LINERS PER BOX 1-45-0048 BAG, TRASH LINER, 30 x 37, PACKED IN ROLLS, INT-3037-REG, CLEAR, 500 LINERS PER BOX 1-45-0049 BAG, TRASH LINER, 43 x 48, PACKED IN ROLLS, INT-4348-H, CLEAR, 200 LINERS PER BOX 1-45-0053 BOTTLE, PLASTIC SPRAY, 22 OZ, WITH SPRAY HANDLE 1-45-0054 BROOM, TOY CORN 1-45-0055 BROOM, CORN, PREMIUM, 30 LB, HOUSEHOLD TYPE 1-45-0056 BLEACH, GALLON CONTAINERS, 4-1 GALLON CONTAINERS PER CASE, MSDS REQUIRED 1-45-0065 PAD, FLOOR, BLACK, 20", FOR WAX STRIPPING 1-45-0066 PAD, FLOOR BUFFING, RED, 20", FOR POLISHING FLOORS 1-45-0070 CLEANER, TOILET BOWL, "SECURE" QUARTS ONLY, 12 CONTAINERS PER CASE, NO SUBSTITUTIONS, MSDS REQUIRED 1-45-0072 MOP, TOILET BOWL 1-45-0074 CLEANER, "UNBELIEVABLE" QUARTS SPOT REMOVER, 6 CONTAINERS PER CASE, MSDS REQUIRED 1-45-0078 FLOORSWEEP, OIL BASE, 50 LB BOX, MSDS REQUIRED 1-45-0080 AEROSOL, DUST MOP TREATMENT, AMREP #810-20 (ALSO GOOD FOR DUST CLOTHS), 12 CANS PER CASE, MSDS REQUIRED 1-45-0088 TOWEL, VERTEC WEBRIL WIPES #205810, 8 ROLLS PER CASE, PRINT SHOP CLEAN-UP 1-45-0091 BAG, TRASH LINER, 38 x 60, PACKED IN ROLLS, INT-3860-H, CLEAR, 200 LINERS PER BOX 1-45-0092 CLEANER, TECH SPRAY, #1671-10S, CAN COMPRESSED AIR CLEAN PRECISION INSTRUMENTS, MSDS REQUIRED 1-45-0100 CLEANER, GLASS, WINDOW SHINE, CARROLL #141, OR EQUAL, GALLON CONTAINERS ONLY, 4 CONTAINERS PER CASE, MSDS REQUIRED 1-45-0102 CLEANER, CHEWING GUM REMOVER, 4402537, 6 OZ CAN SPRAY CANS, MSDS REQUIRED March 5, 2013 32 CN 7005894 Exhibit 3 – Warehouse Inventory Inventory # Item Description 1-45-0102 CLEANER, CHEWING GUM REMOVER, 4402537, 6 OZ CAN SPRAY CANS, MSDS REQUIRED 1-45-0105 CLEANER, CARPET, BONNET SCRUB, JOHNSON RUGBEE SOIL RELEASE #03682, GALLON CONTAINERS, 4 CONTAINERS PER CASE, NO SUBSTITUTIONS, MSDS REQUIRED 1-45-0112 CLEANER, HEAVY DUTY INDUSTRIAL DEGREASER, "BLUE", GALLON CONTAINERS, # 2060; PRESSURE PLUS BY PIC, INC. P/N 70B35E, IS AN ACCEPTABLE SUBSTITUTE, FOR CLEANING INTERIOR PANELS, 4 CONTAINERS PER CASE, MSDS REQUIRED 1-45-0122 SOAP, PINK PEARL, 1 LITER, LIND # 862120, 10 CONTAINERS PER CASE, MSDS REQUIRED 1-45-0126 DETERGENT, DAMP CONCENTRATE QUICK DRY MOP CLEANER, GALLONS, 4 CONTAINERS PER CASE, MSDS REQUIRED 1-45-0127 CLEANER,TOILET BOWL, NON-ACID DISINFECTANT BATHROOM CLEANER #1689, "BREEZE" OR "SAFE-T-BOWL PLUS" PORCELAIN & BOWL CLEANER, QTS., 12 CONTAINERS PER CASE, MSDS REQUIRED 1-45-0128 STRIPPER, JOHNSON HEAVY DUTY 4583 BRAVO, GALLONS ONLY, 4 CONTAINERS PER CASE, MSDS REQUIRED 1-45-0129 AIR FRESHNER, SOLID, STICK-UP MINI D, STICK-UP MOUNTAIN AIR BIG D PRODUCT CODE NO 608, 12 PER BOX, MSDS REQUIRED 1-45-0130 NAPKIN, SANITARY, 4" FOR NAPKIN DISPENSERS 1-45-0132 SEALER, WAX FINISH, "PLAZA" FOR SEALING WAX FLOORS, 4 CONTAINERS PER CASE, NO SUBSTITUTIONS, MSDS REQUIRED 1-45-0133 PAD, FLOOR, WHITE, 20", FOR POLISHING FLOORS 1-45-0134 PAD, SCOUR, NO. 96, 3M CLEANING PAD "SCOTCHBRITE", NO SUBSTITUTIONS 1-45-0136 BRUSH, THREADED BLOCK, BRUSKE PRODUCTS #4117, FOR CLEANING VEHICLES 1-45-0137 HANDLE, THREADED, 60" BRUSKE 6012, FOR USE WITH BRUSH #1450136 AND BRUSH 1-85-0303 1-45-0139 SCREEN, URINAL W/DEODORANT BLOCK 7-1/8 x 7-3/4 x 1-1/4 ,CONTINENTAL #165,OR EQUAL, 12 EA PER CASE, MSDS REQUIRED 1-45-0145 CLEANER, LYSOL FOAM, 24 OZ, AEROSOL CANS ONLY, 12 CANS PER CASE, MSDS REQUIRED 1-45-0146 DISPENSER, LIQUID SOAP, CORMATIC L-1 #776062 1-45-0154 TAMPON, SANITARY, NO.4, FOR TAMPON DISPENSERS, 500 PER CASE 1-45-0155 BRUSH, TOILET BOWL, NYLON #9145331 (SOUTHWEST SANITARY) 1-45-0156 CLEANER, GASKET, 18 OZ SPRAY CAN "CHISEL", LOCTITE CORP P/N 79040, MSDS REQUIRED 1-45-0160 BUCKET, PLASTIC, 5 GALLON, WITH LID AND HANDLE 1-45-0163 TOWEL, HUCK,BLUE, HEMMED, 15" X 26", 50 - 60 LB CASES 1-45-0164 POLISH, FURNITURE, QUEST NO.214, LEMON LUSTER, 12 CANS PER CASE, MSDS REQUIRED 1-45-0165 BAG, 33" X 40", PACKED IN ROLLS, INT-3340-SUPER EX EX HVY, ORANGE, 250 LINERS PER BOX 1-45-0171 CLEANER, NEUTRAL, BAKING SODA, SMALL BOX CONTAINERS 1-45-0178 PAD, FLOOR BUFFING, 20", SAM20C 1-45-0181 CLEANER, SUPER STRENGTH #658, 08678-55 55 GALLON DRUMS, TENNANT SCRUBBER MODEL NO 550, NO SUBSTITUTIONS, MSDS REQUIRED 1-45-0185 HANDLE, MOP, 63" x 1 1/8" LAGASSE #603, ADJUSTABLE SCREW TYPE 1-45-0189 CLEANER, ICE MACHINE, LIQUID, 8 OZ BOTTLES, CMD58, MSDS REQUIRED 1-45-0191 CLEANER, LPS CFC FREE #03116, 11 OZ AEROSOL CAN, MSDS REQUIRED 1-45-0194 BROOM, VERTICAL, DIGGER WIRE, TYMCO 600, SWEEPER #500392 1-45-0195 CLEANER, COFFEE POT, SQUEAK'N CLEAN, #73144-00012, BUNN #524 EXECUTIVE COFFEEMAKER, MSDS REQUIRED March 5, 2013 33 CN 7005894 Exhibit 3 – Warehouse Inventory Item Description Inventory # 1-45-0200 CLEANER, HAND, SCRUBS-IN-A-BUCKET, SANI TUFF KIM91341, WATERLESS HAND CLEANER, 6 BUCKETS PER CASE, MSDS REQUIRED 1-45-0203 DEODORIZER/DEGREASER, ORANGE SOLV-PLUS, QUEST #QU-378/1, 4 - 1 GALLLON TO CASE, MSDS REQUIRED 1-45-0204 SPONGE, SCRUBBING, 3M SCOTCHBRITE #74, 6 1/2" X 3 1/2" X 5/8", NO SUBSTITUITIONS 1-45-0206 CLEANER, SEPTIC TANK, DIGEST PLUS, QUEST #QU-296, NO SUBSTITUITIONS, MSDS REQUIRED 1-45-0212 CLEANER, FLOOR, THERMAL, "SPRAY & BUFF" 1 GALLLON CONTAINER, 4 CONTAINERS PER CASE, MSDS REQUIRED 1-45-0215 AIR FRESHENER, CINNA FRESH, MISTY PART #238-20, 10 OZ CANS, 12 PER CASE, MSDS REQUIRED 1-45-0233 SOAP, HAND, PINK PRINCESS, FOR USE IN RESTROOMS, 1 GALLON, 4 CONTAINERS PER CASE, MSDS REQUIRED 1-45-0234 CLEANER, CONCRETE, USSI 503, ENVIROMENTALLY SAFE CONCRETE CLEANER, 6 GALLON CONTAINER, MIN OF 6 BUY FROM VENDOR, NO SUBSTITUTIONS, MSDS REQUIRED 1-45-0235 PAD, BUFFER, 27", GREY 1-45-0236 PAD, BUFFER, 27", WHITE 1-45-0238 PLUNGER, ALL ANGLE POWER, DO IT BEST CORP. #477699, OM1-30 OR EQUAL 1-45-0240 TOWEL, SHOPPRO, WHITE, KIMBERLY-CLARK #41026, 200 PER CASE, NO SUBSTITUTIONS 1-45-0246 BAG, TRASH LINER, BLACK IN COLOR, PACKED IN ROLLS 36 "X 60", INT-3660-XXH, 200 LINERS PER BOX 1-45-0255 BROOM, PUSH, 24", GARAGE BRUSH, CRIMPED POLYPROPYLENE SYNTHETIC, SOLVENT RESISTANT, WILSON CATALOG #42222 OR EQUAL 1-45-0256 CLEANER, STAINLESS STEEL, WATER BASE, AQUA STEEL #812 18 OZ, CARROLL COMPANY, 12 CANS PER CASE, NO SUBSTITUTIONS, MSDS REQUIRED 1-45-0258 CLEANER, MULTIPURPOSE, DISINFECTANT, MAINLY USED IN CARPET CLEANER MACHINES, JS ELITE PRODUCTS #740501, MSDS REQUIRED 1-45-0259 CLEANER, PRETTY POTTY, ACID, TOILET BOWL CLEANER 1-55-0010 BAND AID, 7/8" SPOT, #4930, JOHNSON & JOHNSON, 100 PER BOX 1-55-0011 BAND AID, 3/8" X 1-1/2", #4633, JOHNSON & JOHNSON OR CEDERROTH 6003 OR SWIFT 01-0085, 100 PER BOX 1-55-0012 BAND AID, 3/4" x 3", #4634 JOHNSON & JOHNSON 1-55-0016 KIT, FIRST AID, MEDIUM, UP TO 15 PEOPLE, SAFE WORK SUPPLY #DFW-10 1-55-0023 EYEWASH, STERILE, 1 OZ, ISOTONIC BUFFERED, 7008B SAFEWORK 1-55-0024 SPRAY, FIRST AID ANTISEPTIC, 5- OZ, SPRAY, PART #1019 1-55-0025 OINTMENT, TRIPLE ANTIBIOTIC, 1/32 OZ, 2124 SAFEWORK OR 23-2124 SWIFT 1-55-0026 PEROXIDE, HYDROGEN, 4 OZ 1-55-0028 ANTISEPTIC, BURN SPRAY, "FOILLE" 3.25 OZ TUBE 1-55-0029 EYEWASH, STERILE, 4OZ, 811-811 SAFEWORK OR SWIFT 24-0803 ISOTONIC BUFFERED 1-55-0030 CLEANSER, POISON OAK/IVY 4 OZ, #POIC4, VALLEN OR TECNU POISON OAK-N-IVY CLEANSER MFG. BY TECH LABORATORIES INC. 1-55-0032 BAND AID, 2" X 3" WOVEN, ELASTIC ADHESIVE, CEDERROTH #010819 OR EQUAL 1-55-0035 BANDAGE, WOVEN, FINGERTIP, ELASTIC ADHESIVE 1-55-0036 BANDAGE, WOVEN, KNUCKLE, ELASTIC ADHESIVE 1-55-0039 PAD, ALCOHOL PREP, MOORE #30839, TO CLEAN HEADSET EAR PLUGS, PHONES ETC; 100 PACK PER BOX 1-70-0047 TOWEL, PAPER, ROLL, ENCORE 4500, FT HOWARD 273 (HB1990) March 5, 2013 34 CN 7005894 Exhibit 3 – Warehouse Inventory Inventory # Item Description 1-70-0050 TOWEL, PAPER, C-FOLD WHITE, WISCONSIN TISSUE 1814, FORT HOWARD #20603 (CB520) 1-70-0122 COVER, PAPER, TOILET SEAT PROTECTOR, GEORIGA PACIFIC TC0020, CORONET HALF FOLD (5000 PER CASE) HALF FOLD HYGIENIC SAFEGUARD 1-70-0202 TOWEL, PAPER, ROLL DISPENSERS, 8"W X 800"L, BROWN, POLLOCK # 26302, (WISCONSIN TISSUE 1950 RK800E) 1-70-0218 PAPER,TISSUE, TOILET, 4 1/2" X 4 1/2", TWO PLY, MAINSTREET TM1610E 1-70-0223 PAPER, TISSUE, TOILET, TWIN 9" JR JUMBO ROLL, ENCORE 782 T.T., FOR BOBRICK B-2892 DISPENSER (TJ0922E), 12 ROLLS PER CASE 1-70-0224 TISSUES, KLEENIX (JUNIOR BOX), EMS SUPPLIES, 36 BOXS PER CASE, NO SUBSTITUTIONS 1-70-0229 TOWEL, PAPER, MULTIFOLD, NATURAL 9 1/4" X 9 1/2", SECOND NATURE PLUS 530E, (MK530E), 4000 PER CS 1-77-0109 ALCOHOL, ISOPROPYL, 16 OZ, BOTTLE, MSDS REQUIRED 1-80-0150 GLOVES, LATEX, EXAMINATION, POWDER FREE, SMALL, UL-315-S 1-80-0151 GLOVES, LATEX, EXAMINATION, POWDER FREE, PART#UL-315M, MEDIUM, ALLIANCE MEDICAL OR MICROFLEX ULTRA 1-80-0152 GLOVES, LATEX, EXANINATION, POWDER FREE, PART# UL315-L 1-80-0153 GLOVES, LATEX, EXAMINATION, POWDER FREE, X-LARGE, PART# UL-315-XL March 5, 2013 35 CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 4 – INSTRUCTIONS TO BIDDERS & BID FORMS EXHIBIT 4 – INSTRUCTIONS TO BIDDERS & BID FORMS Part 26. INSTRUCTIONS 26.1. GENERAL INFORMATION 26.1.1. The DFW Airport Board is subject to the Texas Public Information Act (the “Act”). Therefore, it cannot guarantee that the Bidder’s Bid Calculation Form will not be subject to disclosure to third parties upon request after Contract award. However, any part of the Bidder’s Bid Calculation Form that Bidder believes to contain sensitive financial information of the Bidder should be marked COMPANY CONFIDENTIAL. In the event of a third party request for access to any such information, the Board shall review the Bidder’s COMPANY CONFIDENTIAL designation and if (and to the extent) the Board’s legal counsel determines such designation to be reasonable in light of existing law, shall seek an opinion under the Act from the Texas Attorney General on whether the requested information to which that reasonable designation relates must be released. Pending receipt of the Attorney General’s opinion, the Board will not release the material to which the opinion request relates. However, upon receipt of an Attorney General opinion that all or part of the requested information must be released, the Board may and shall do so unless enjoined by a court of competent jurisdiction. 26.2. COSTS 26.2.1. The Bidder shall provide the Grand Total Bid Price for the five (5) years Contract Period, in Table 4A - Bid Form Summary for consideration of Contract award. DFW Airport Board will award this contract to the lowest, responsive, and responsible bidder based on the bid submission of the completed Table 4A – Bid Form Summary, which includes Contractor’s Staffing Costs, Contractor’s Overhead, Contractor’s Profit, Subcontractor’s Staffing Costs, Equipment Purchased from Subcontractor(s), Expenses, Other Costs, Contractor’s Charge Reimbursable Costs, Subcontractor(s) Charge Reimbursable Costs, Supplies and Materials, Bid Bond Costs, Performance and Payment Bond Costs, Total Annual Contract Costs (per year), and the Grand Total Bid Price for Contract (Sum of Total Annual Contract Costs). 26.2.2. The Bidder shall complete the Bid Forms for the service level as provided in the Specifications. Bid Form documents are provided in this Exhibit. The Bidder shall submit the following completed documents to be considered responsive: FEBRUARY 12, 2013 26.2.2.1. Table 4A – Bid Form Summary 26.2.2.2. Table 4B – Staffing Costs 26.2.2.3. Table 4C – Contractor Charge Reimbursable (C/R) 26.2.2.4. Table 4D – Subcontractor(s) Charge Reimbursable (C/R) 36 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES 26.3. EXHIBIT 4 – INSTRUCTIONS TO BIDDERS & BID FORMS BIDDER’S BID PRICE 26.3.1. The Bid verification process shall be based on the completed Tables 4A through 4D. The dollar amount placed on the cost line 23 titled ‘Grand Total Bid Price for Contract’, on Table 4A – Bid Form Summary will be used to determine lowest Bidder. 26.3.2. The Bidder’s Bid Price shall remain firm for the duration of the Contract with no allowance for escalation. Any anticipated increases or changes in the Contractor’s costs during the Contract period should be reflected in the prices set forth in the Bid Tables. The Contractor shall provide those items described in the Specifications necessary for the completion of the Work in the Contract. 26.3.3. 26.4. Failure to complete Bid tables will deem the Bid non-responsive. CHARGE REIMBURSABLE (C/R) WORK 26.4.1. The Bidder shall provide C/R Work Hourly Rates for projects considered reimbursable under the Contract Provisions. C/R Work costs may include labor, materials, equipment, and other Subcontractor(s) Costs. 26.4.2. The number of hours per year has been estimated for the purposes of soliciting and evaluating competitive Bids. Economic circumstances and actual conditions may cause the number of hours to be adjusted accordingly. Calculations for Contractor and Subcontractor(s) C/R Work shall be completed and entered on Table 4C – Contractor Charge Reimbursable (C/R) and Table 4D – Subcontractor(s) Charge Reimbursable (C/R) , respectively. 26.4.3. The Contractor shall provide one Straight Time Hourly Rate and one Premium Time Hourly Rate for all combined Custodial Services Work for any C/R Work performed by the Contractor by completing the Hourly Rates in Table 4C. 26.4.4. The Contractor’s hours for C/R Work are 500 for Straight Time and 100 for Premium Time per year. The Contractor may use all the hours but shall not exceed the amount given. The Bidder shall make no adjustments to the hours or dollars, and must provide a Bid based on the information provided within the Table. 26.4.5. The Bidder shall multiply the Straight Time Hourly Rate by the C/R Straight Time Hours to arrive at C/R Straight Time Annual Cost. 26.4.6. The Bidder shall multiply the Premium Time Hourly Rate by the C/R Premium Time Hours to arrive at the C/R Premium Time Annual Cost. 26.4.7. Supplies and Materials cost for C/R Work is fixed for the purposes of this Bid Solicitation. The Bidder shall include $5,000 per year, for the Contractor. 26.4.8. The Bidder shall sum the C/R Straight Time Annual Cost, C/R Premium Annual Cost and C/R Supplies and Materials on Table 4C to arrive at the C/R Contractor Total Cost for the year. The Bidder shall enter the summation amount on cost line 17 for each year of Table 4A – Bid Form Summary. 26.4.9. The Contractor shall provide one Straight Time Hourly Rate and one Premium Time Hourly Rate for all combined Custodial Services Work for any C/R Work performed by the Subcontractor(s) by completing the Hourly Rates in Table 4D. FEBRUARY 12, 2013 37 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 4 – INSTRUCTIONS TO BIDDERS & BID FORMS 26.4.10. Subcontractor(s) hours for C/R Work are 500 for Straight Time and 100 for Premium Time per year. The number of hours each Subcontractor receives is the percentage of Work identified for each Subcontractor on the Schedule of Subcontractor(s) Form which should agree with the Operational Approach. The Subcontractor(s) may use all the hours but shall not exceed the amount given. 26.4.11. The Bidder shall multiply the Subcontractor’s Straight Time Hourly Rate by the C/R Straight Time Hours to arrive at C/R Straight Time Annual Cost. 26.4.12. The Bidder shall multiply the Subcontractor’s Premium Time Hourly Rate by the C/R Premium Time Hours to arrive at C/R Premium Time Annual Cost. 26.4.13. The Bidder shall sum the Subcontractor(s) C/R Straight Time Annual Cost and C/R Premium Time Annual Cost on Table 4C to arrive at the C/R Subcontractor Total Cost for each year. The Bidder shall enter the summation amount for each year on cost line 18 of Table 4A – Bid Form Summary. 26.4.14. Should C/R Work be approved, DFW Airport Board will be obligated to pay only the Hourly Rates provided in the successful Contractor’s Hourly Rates in Table 4C – Contractor Charge Reimbursable and 4D – Subcontractor(s) Charge Reimbursable for the Services actually requested by the DFW Airport Board and provided by the Contractor. 26.4.15. DFW Airport is not obligated to award C/R Work to the Contractor if other avenues for accomplishing the Work are in the best interest of the DFW Airport Board. Reference Article 0 – General Specifications and Provisions for other restrictions related to Charge Reimbursable work. 26.5. STAFFING COSTS 26.5.1. The Bidder shall complete Table 4B – Staffing Costs for both the Contractor and Subcontractor(s), for the first year of the Contract. 26.5.2. The Bidder shall indicate in the columns titled ‘Contractor Staff’ and ‘Subcontractor(s) Staff’ whether the employee is a Contractor or Subcontractor(s) employee by placing an ‘X’ in the appropriate column cell on Table B. 26.5.3. The Bidder shall provide Total Annual Salary per position. Annual Salary shall be fully burdened, including but not limited to: 26.5.3.1. Wages; 26.5.3.2. Benefits including insurance, vacation, sick time, other days off; 26.5.3.3. Taxes ; 26.5.3.4. The Bidder shall exclude Overhead and Profit from the Contractor’s Annual Salary Costs; 26.5.3.5. The Bidder shall include Overhead and Profit for the Subcontractor(s) in their Annual Salary Costs. 26.5.4. The Bidder shall sum the Annual Salary amounts marked as ‘Contractor Staff’ to arrive at the Total Staffing Costs for the Contractor Staff on Table 4B and also enter this summation amount for the Contractor to Table 4A – Bid Form Summary, cost line 1 Contractor Staffing Costs, Year 1. FEBRUARY 12, 2013 38 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 4 – INSTRUCTIONS TO BIDDERS & BID FORMS 26.5.5. The Bidder shall sum the Annual Salary amounts marked as ‘Subcontractor Staff’ to arrive at the Total Staffing Costs for the Subcontractor Staff on Table 4B and also enter this summation amount for the Subcontractor to Table 4A – Bid Form Summary, cost line 4 Subcontractor(s) Staffing Costs, Year 1. 26.5.6. The following provides a definition of the various staffing positions depicted on Table 4B- Staffing Costs and Exhibit 13 – Mandatory Minimum Staffing Matrix/Work Schedule: 26.5.6.1. Site Manager - The Contractor’s highest-ranking on-site employee. The Site Manager has direct responsibility for all activities and personnel under this Contract; 26.5.6.2. Assistant Site Manager – The Contractor’s second highest-ranking on-site employee. The Assistant Site Manager has direct responsibility for all activities and personnel under this Contract when the Site Manager is not on-site; 26.5.6.3. Supervisor – The Contractor’s representative who has direct responsibility for completion of the Contract Requirements and leads the Contractor’s on-site staff; 26.5.6.4. Cleaner – General cleaning, policing, trash, dusting, floors, machine operators and restroom policing. 26.5.6.5. Staff. Number of Staff - The Contractor shall provide the Total Number of 26.5.7. If more than one Subcontractor(s) is used by the Contractor Table 4B – Staffing Costs shall include each Subcontractor(s). The Contractor shall sum all Subcontractor(s) Costs and enter them as a single line item in Table 4A – Bid Form Summary Table, line 4. 26.6. BID FORM SUMMARY 26.6.1. Contractor’s and Subcontractor(s) Costs. The Bidder shall provide the Total Cost to perform the Scope of the Work by completing Table 4A – Bid Form Summary. 26.6.2. The Bidder shall escalate the Contractor and Subcontractor(s) Year 1 Staffing Costs, cost lines 1 and 4, for years 2 through 5, for any projected increases in labor costs. 26.6.3. The Bidder shall provide the annual Contractor Overhead costs on cost line 2, by year. 26.6.4. The Bidder shall provide the annual Contractor Profit on cost line 3, by year. 26.6.5. The Bidder shall include Equipment purchased from Subcontractor(s) on cost line 5, by year. NOTE: This line is to be used to record costs for purchases made from Minority/Women Owned Business Enterprises (MWBE). 26.6.6. The Bidder shall include Purchased/Leased Equipment, by year, on cost line 6. 26.6.7. The Bidder shall include Badging Costs, by year, on cost line 7. 26.6.8. The Bidder shall include Equipment Costs on cost line 8, by year. NOTE: If this equipment is being purchased through a MWBE subcontractor its costs should be entered on cost line 5 only. FEBRUARY 12, 2013 39 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES 26.6.9. EXHIBIT 4 – INSTRUCTIONS TO BIDDERS & BID FORMS The Bidder shall include Uniform Costs on cost line 9, by year. 26.6.10. The Bidder shall enter Other Costs, if applicable, on cost lines 11 through 16, by year. The Bidder should clearly identify what the Other Costs are providing (e.g. Cell Phone). 26.6.11. Contractor Charge Reimbursable. The Bidder shall provide the Contractor’s and Subcontractor(s) Charge Reimbursable Total Cost by completing Table 4A - Bid Form Summary. 26.6.12. The Bidder shall enter the C/R Contractor Total Cost amount, by year, from Table 4C on to cost line 17 for each year on Table 4A. 26.6.13. The Bidder shall enter the C/R Subcontractor Total Cost amount, by year, from Table 4C on to cost line 18 for each year on Table 4A. 26.6.14. Materials and Supplies. The Contractor, during the normal course of completing their Scope of Work required by the Contract, may require other supplies and materials not carried in inventory by DFW Airport Board (Exhibit 3). 26.6.14.1. DFW Airport Board is allotting a not to exceed amount of $10,000 per year and including it on Table 4A – Bid Form Summary Table, cost line 19. 26.6.14.2. This is the projected cost of supplies and materials in excess of Exhibit 3 items. The expenditure of these monies is at the discretion of DFW Airport Board and therefore the amount of expenditure is not guaranteed. 26.6.14.3. The Bidder shall not alter the provided an annual amount for Supplies and Materials, on cost line 19 of Table 4A – Bid Form Summary. 26.6.14.4. The Contractor may use these funds to purchase microfiber products and other materials not carried by DFW Airport Warehouse (Exhibit 3). 26.6.15. The contractor may purchase up to $200.00 without the DFW Airport Board Representatives approval. 26.6.16. Expenditures over $200.00 require the DFW Airport Board Representatives approval prior to making the purchase. 26.6.17. The Contractor shall include receipts for all purchases in its monthly billing, in order to be reimbursed for these Costs. 26.6.18. DFW Airport Board will allow the successful Bidder to draw items identified on Exhibit 3 – Warehouse Inventory, at no cost to the Contractor. 26.6.19. Bid Bond. The Bidder shall provide the Total Cost for furnishing a Bid Bond for the Contract on Table 4A – Bid Form Summary. 26.6.19.1. The Bidder shall include this Cost in Year 1 only, on cost line 20 of Table 4A. 26.6.20. Performance and Payment Bond. The Bidder shall provide the Total Cost for furnishing a Performance and Payment Bond on Table 4A – Bid Form Summary. 26.6.21. Performance and Payment Bond shall be required for each year of the Contract. 26.6.22. Bidders will be able to obtain a price for the Performance and Payment Bond for the first year of the Contract. This amount shall be entered on cost line 21, year 1 of Table 4A. FEBRUARY 12, 2013 40 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 4 – INSTRUCTIONS TO BIDDERS & BID FORMS 26.6.23. Insurance brokers will not sell or provide a Performance and Payment Bond for the entire four year term of the Contract. Bidders should work with their insurance broker in projecting Performance and Payment Bond costs for Contract years two through four. 26.6.24. Bidders should enter these projected amounts on cost line 21, years two through four of Table 4A, respectively. 26.6.25. The Contractor shall provide annual proof of the Performance and Payment Bond renewal to the DFW Airport Board Representative within fifteen (15) days of the anniversary date of the Contract each year. 26.6.26. Total Annual Contract Costs. The Bidder shall provide the Total Annual Contract Costs on Table 4A – Bid Form Summary. 26.6.27. The Bidder shall arrive at Total Annual Contract Costs by summing cost lines 1 through 21, by year. The Bidder shall enter this amount on cost line 22, by year on Table 4A. 26.6.28. Grand Total Bid Price for Contract. The Bidder shall provide the Grand Total Bid Price for Contract on Table 4A – Bid Form Summary. 26.6.29. The Bidder shall calculate the Grand Total Bid Price for Contract by summing cost line 22 Total Annual Contract Costs for the four years. Bidders shall enter this amount on cost line 23 of Table 4A. 26.7. BID TABLES 26.7.1. To be considered responsive by the DFW Airport Board, the Bidder shall provide all of the information requested on the Bid Forms. The Costs provided shall represent all costs associated with this Contract, including all Work specified in the Contract documents and all Subcontractor Costs. 26.7.2. FEBRUARY 12, 2013 The following Bid Tables are to be used and completed by the Bidder. 41 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 4 – INSTRUCTIONS TO BIDDERS & BID FORMS TABLE 4A – BID FORM SUMMARY The Bidder shall provide the information in the following tables. This information will be used by DFW Airport Board in evaluating the Bid. Line # 1 2 3 4 5 6 Cost Category Year 1 Year 2 Year 3 Year 4 Year 5 Contractor Staffing Costs (1.5, 1.5.4, 1.5.6, 1.6.2) Contractor Overhead (1.6.3) Contractor Profit (1.6.4) Subcontractor(s) Staffing Costs (1.5, 1.5.1. 1.5.3.5, 1.5.5, 1.6.2) Equipment purchased from Subcontractors (1.6.5, 1.6.9) Purchased/Leased Equipment (1.6.6) Expenses 7 Badging (1.6.7, 1.6.9) 8 Equipment 9 Uniforms (1.6.10) 10 Other Costs (Identify and provide information) (1.6.11) 11 12 13 14 15 16 17 18 Contractor Charge Reimbursable (1.4, 1.4.2, 1.6.12, 1.6.13) Subcontractor Charge Reimbursable (1.4, 1.4.2.11, 1.6.2.2) 19 Materials and Supplies (1.6.15) 20 Bid Bond (1.6.20, 1.6.20.1) 21 $10,000 $10,000 $10,000 $10,000 $10,000 Performance and Payment Bond (1.6.21, 1.6.22, 1.6.23, 1.6.25) Total Annual Contract Costs (1.6.27, 22 1.6.28) 23 Grand Total Bid Price for Contract (1.3.1, 1.6.29, 1.6.30) $ $ $ $ $ $ End of Table 4A FEBRUARY 12, 2013 42 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 4 – INSTRUCTIONS TO BIDDERS & BID FORMS TABLE 4B – STAFFING COSTS The Bidder shall complete Table 4B below to reflect Staffing Costs for the first year of the Contract. (Indicate which with a 'X') No. of Group Employees Cumulative No. of Employees 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 6 7 8 9 10 6 7 8 9 10 11 12 13 14 15 1 2 3 4 5 6 7 8 9 10 16 17 18 19 20 21 22 23 24 25 1 2 3 4 5 6 7 8 9 10 11 12 26 27 28 29 30 31 32 33 34 35 36 37 Position Annual Work Hours Contractor Staff Subcontractor Staff Annual Salary (Contractor Staff) Site Manager 2086 Supervisor 2086 Supervisor 2086 Supervisor 2086 Supervisor 2086 First Shift 6:00 A.M. to 2:00 P.M. Cleaner 2086 Cleaner 2086 Cleaner 2086 Cleaner 2086 Cleaner 2086 Cleaner 2086 Cleaner 2086 Cleaner 2086 Cleaner 2086 Cleaner 2086 Second Shift 2:00 P.M. to 10:00 P.M. Cleaner 2086 Cleaner 2086 Cleaner 2086 Cleaner 2086 Cleaner 2086 Cleaner 2086 Cleaner 2086 Cleaner 2086 Cleaner 2086 Cleaner 2086 Third Shift 10:00 P.M. to 6:00 A.M. 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 77,182 Total Staffing Costs $ Calculation of 2,086 hours (365 days per year divided by 7 days a week = 52.14 times 40 hours) FEBRUARY 12, 2013 Annual Salary (Subcontractor Staff) Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner 43 $ DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 4 – INSTRUCTIONS TO BIDDERS & BID FORMS End of Table 4B TABLE 4C – CONTRACTOR CHARGE REIMBURSABLE (C/R) The Bidder shall complete Table 4C below to reflect Contractor C/R Costs. Year 1 Rates/Hours/ Costs Straight Time Hourly Rate (1.4.3) Year 2 $ $ $ C/R Straight Time Hours (1.4.4) 500 Year 5 Year 4 Year 3 $ $ 500 500 500 500 C/R Straight Time Annual Cost (1.4.5) $ $ $ $ $ Premium Time Hourly Rate (1.4.3) $ $ $ $ $ 100 C/R Premium Time Hours (1.4.4) C/R Premium Time Annual Cost (1.4.6) $ C/R Supplies and Materials (1.4.7) C/R Contractor Total Cost (1.4.8) 100 $ $ $ $ $5,000 $5,000 $5,000 $ $ 100 100 100 $ $5,000 $ $5,000 $ End of Table 4C TABLE 4D – SUBCONTRACTOR CHARGE REIMBURSABLE (C/R) The Bidder shall complete Table 4D below to reflect Subcontractor Charge Reimbursable Costs. Rates/Hours/Costs Straight Time Hourly Rate (1.4.9) Year 1 Year 2 $ C/R Straight Time Hours (1.4.10) Year 3 $ 500 Year 4 $ $ 500 Year 5 500 $ 500 500 C/R Straight Time Annual Cost (1.4.11) $ $ $ $ $ Premium Time Hourly Rate (1.4.9) $ $ $ $ $ C/R Premium Time Hours (1.4.10) 100 100 100 100 100 C/R Premium Time Annual Cost (1.4.12) $ $ $ $ $ C/R Subcontractor Total Cost (1.4.13) $ $ $ $ $ End of Table 4D END OF EXHIBIT 4 FEBRUARY 12, 2013 44 DFW CN 7005894 Exhibit 5 – Contractor Submittals EXHIBIT 5 – CONTRACTOR SUBMITTALS Part 27. CONTRACTOR SUBMITTALS IN BID RESPONSE 27.1. SUBMITTALS 27.1.1. The Original and three bound copies of the Bidder’s response to the Solicitation (including the Bidders response and the entire Solicitation) shall be submitted to the location specified in the Bid Preparation section of these documents. The Contractor shall also furnish one copy of the Bidders response in electronic format (Microsoft Word preferred) on a CD. The electronic copy is to include documentation generated by the Bidder, but does not need to include the Solicitation material. 27.1.2. The Contractor’s representative that signed the bid shall acknowledge they have responded to each line item in the bid by initialing each line item box in Table 5-1, “Bid Checklist”. The completed Bid Checklist shall be included in the Contractor’s Bid. If a box is not initialed and there is no discussion of how the bidder is going to satisfy the requirement in their bid package, the bid will be considered non-responsive. 27.1.3. Bid items 1.1 Bonding, 1.2 Addendums, 1.3 Bid Form, and 1.4 Operational Approach, 1.5 Bid Checklist, and 1.6 Subcontracted Services shall be located at the beginning of the Bidder’s Bid and clearly marked (tabbed) for easy identification. 27.1.4. All other required bid documentation shall also be indexed and tabbed. The Contractor may attach additional information at the end of the Bid Document, at their option. 27.1.5. Requirements on tabbing, number of copies, inclusion of Specification document and electronic copy, if not included will be considered non-responsive. TABLE 5-1: BID CHECKLIST Contractor Acknowledgement ITEM DESCRIPTION 1.1 Bid Bond/Performance & Payment Bond Documentation 1.2 Addendum(s), if any 1.3 Bid Form (Primary reference Exhibit 4) 1.4 Operational Approach (limit: 10 pages) (Primary reference Article 0, Paragraph 6.1) February 25, 2013 For DFW Airport Use (initial each box) CN 7005894 Exhibit 5 – Contractor Submittals 1.5 Table 5-1: Bid Checklist (Contractor shall acknowledge each line item by initialing each box) (Primary reference Exhibit 5) 1.6 List of all services to be subcontracted, MWBE Participation & bidding/selection procedures 1.7 Contractor Qualification Statement (Primary reference Article 0, Paragraph 2.3) Pricing Proposal (details of Contractors bid calculations to justify bid costs) (Primary references Article 0 and Exhibit 4) 1.8 1.9 Mandatory Minimum Staffing Matrix/Work Schedule (for each staff: shifts, staffing, time and hours) (Primary reference Article 0, Paragraph 7.1.1) 1.10 Staffing Proposal (staffing strategies to meet Specification) (Primary reference Article 0, Paragraph 7.1) 1.11 Organizational Chart (Corporate and site organizational Chart Primary Reference Article 0, Paragraph 6.1.2) 1.12 On-Site Key Personnel Resumes/Job Descriptions (limit: 2 pages per resume) (Primary reference Article 0, Paragraph 7.3.1) 1.13 Emergency Preparedness and Operation Plan Approach (limit 2 pages, do not submit entire plan) (Primary reference Article 0, Paragraph 9.8) Safety Program, Safety Guidelines, and current rules / regulations regarding policy and procedures approach (limit: 2 pages/table of contents) (Primary reference Article 0, Part 14) Contractor’s approach to training, certification, and the preemployment investigation of personnel. (limit: 2 pages/table of contents) (Primary reference Article 0, Part 7) 1.14 1.15 1.16 Contractor’s Personnel policies (limit: 2 pages/table of contents) 1.17 Uniforms (acknowledgement of requirements) (Primary reference Article 0, Paragraph 13.2) 1.18 Communications requirements (cell phones, email) (Primary reference Article 0, Paragraph 6.2) 1.19 Proposed Sign-in Sheet Form (Primary reference Article 0, Paragraph 7.6.5) 1.20 Method and approach on providing monthly and annual reporting (describe Contractor reporting process, limit 4 pages) (Primary reference Article 0, Part 12) February 25, 2013 CN 7005894 Exhibit 5 – Contractor Submittals 1.22 List of all items (software and hardware) proposed to be used in the performance of this contract. (Primary reference Exhibit 7) 1.23 List of all proposed products, tools and equipment. (Primary reference Article 0, Part 8 and Exhibit 11) February 25, 2013 CN 7005894 Exhibit 5 – Contractor Submittals Part 28. CONTRACTOR SUBMITTALS TO DFW AIRPORT BOARD REPRESENTATIVE AFTER CONTRACT AWARD 28.1. SUBMITTALS 28.1.1. Phase-In, Monthly, Annual, As-Needed, and Phase Out submittals shall be made to the DFW Airport Board Representative, in written or electronic form, in accordance with the specifications after contract award. TABLE 5-2: PHASE-IN/AS-NEEDED/MONTHLY/ANNUAL/PHASE-OUT CHECKLIST: ITEM DESCRIPTION Submittal Schedule 2.1 Standard Operating Procedures (SOP) Phase-In 2.2 Certificate of Insurance. Phase-In 2.3 All bonds, policies of insurance, certificates. Phase-In 2.4 List of all persons employed under this contract. Phase-In 2.5 Certification that all Subcontractor & Subcontractor agreements are in place and have commenced work under their respective Subcontracts Phase-In 2.6 Transition Plan Phase-In 2.7 Proper documentation for each person designated by the Contractor as a potential Supervisor or Manager Phase-In 2.8 Contact names, emergency telephone numbers, including cellular telephone numbers. Phase-In 2.9 Training of personnel and certification of all Contractor Personnel requirements, including a summary of the results of the preemployment investigations. Phase-In 2.10 Reporting and required approach plans. Phase-In 2.11 System for all service/trouble calls, other operational problems Phase-In 2.12 Emergency Preparedness and Operation Plan Phase-In 2.13 Inventory of supplies, materials, tools and equipment proposed to be used in the performance of this contract. Phase-In 2.14 Manufacturer’s published product catalogs Phase-In February 25, 2013 CN 7005894 Exhibit 5 – Contractor Submittals 2.15 Three bound sets of Material Safety Sheets (MSDS) for each contract item for which an MSDS has been issued by the Manufacturer. Phase-In 2.16 Policy regarding product orders and deliveries. Phase-In 2.17 Documentation of all primary work processes Phase-In 2.18 Deficiency List Phase-In 2.19 Copy of performance trends tracking report Phase-In 2.20 Schedule of PM by dates, types of equipment, services and areas Phase-In 2.21 Database of all existing equipment developed Phase-In 2.22 Energy Management Plan Phase-In 2.23 Work intake program Phase-In 2.24 Permit, licenses, and certifications. Phase-In 2.25 Security approval and access. Phase-In 2.26 List of the material items available from the previous contract that the Contractor will purchase. Phase-In 2.27 Periodic and preventive maintenance tasks and work schedules Phase-In 2.28 Standardized job codes and descriptions Phase-In 2.29 Data collection procedures and methods Phase-In 2.30 Monthly Report Phase-In 2.31 Annual Report Phase-In 2.32 Documentation of equipment/services inspections Phase-In 2.33 O&M tenant satisfaction surveys Phase-In 2.34 Progress report on Proactive Tenant Relationship Management Phase-In 2.35 List any defect or condition which may adversely affect the performance of this contract, but which is not covered under the scope of the contract. Phase-In 3.1 Work Hours: Submit to the DFW Airport Board Representative any requests for temporary employees, including the number of staff and the duration of service, for approval of DFW Airport Board Representative As needed 3.2 Quality Assurance: All requests for project extensions and supply the DFW Airport Board Representative and occupants with the reason for the delay and a new expectation for an extended due date. As needed February 25, 2013 CN 7005894 Exhibit 5 – Contractor Submittals 3.3 Quality Assurance: After service work has been fully completed, written comments from the occupant as verification of satisfaction or further work required. As needed 3.4 Quality Assurance: If the service or task cannot be performed correctly, submit to the DFW Airport Board Representative a written, detailed plan of action. As needed 3.5 Warranties: One (1) copy of Manufacturers’ warranties and Contractor’s warranties described herein. As needed 3.6 For reimbursable charge work and minor repair or replacement work, submit the following documents and/or drawings: Shop Drawings, Record Documents, and Maintenance Manuals. As needed 3.7 Materials Furnished by DFW Airport Board: A written request to return, with reasons for the return, any items drawn from the DFW Airport Board inventory and not used As needed 3.8 Materials Furnished by DFW Airport Board: A request for a similar or equivalent product if DFW Airport Board Warehouse or Logistics Center discontinues a product. As needed 3.9 Materials Furnished by Contractor: Written notice of product delivery delay and the reason. As needed 3.10 Materials Furnished by Contractor: Requests for product substitution upon notice of discontinuation by manufacturer of any product provided for under this contract. The Contractor shall provide a sample of an alternative product to the Airport Board Representative within 24 hours after notification of the product’s discontinuation. As needed 3.11 Charge / Reimbursable Work: Documented reports of any vandalism discovered. As needed 3.12 Charge / Reimbursable Work: Submit a written formalized proposal, including a detailed cost breakdown, for any repairs where the cost of labor, equipment, parts, materials, and authorized subcontractor(s) is estimated to cost in excess of the thresholds stated in Exhibit 6. As needed 3.13 Repairs: With respect to all items identified on the Deficiency List, Contractor shall submit in writing, prior to the start date of any work on such item, the following: impact of such deficiency on service, cost of repair, lead time for material, labor time required, method of repair. As needed 3.14 Updates to the Reliability Centered Maintenance schedules and procedures. As needed 3.15 Submit Utility Company Rebate Forms. As needed February 25, 2013 CN 7005894 Exhibit 5 – Contractor Submittals 4.1 Work Management Process: Report monthly progress and areas of improvement in performance, personnel, equipment, and process. Monthly 4.2 Work Management Process: Report monthly on strategies for improvements in preventive maintenance, customer relations, work orders, personnel, subcontractor services, work flow and scheduling efficiencies Monthly 4.3 Projected and actual resource data that will correspond to DFW Airport Board accounting procedures. Monthly 4.4 Submit a comprehensive monthly report. Monthly 4.5 Submit an annual report. Annually 5.1 A comprehensive close out plan. Phase-Out 5.2 A jointly prepared mutually agreeable detailed plan for the phaseout of the incumbent Contractor and the phase-in of the successor Contractor Phase-Out END OF EXHIBIT 5 February 25, 2013 CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 6 – THRESHOLDS EXHIBIT 6 – THRESHOLDS Part 29. CUSTODIAL SERVICES 29.1. ALLOCATION OF RESPONSIBILITY 29.1.1. The Allocation of Responsibility between the Contractor and DFW Airport Board for the cost of Custodial Services at the facilities shall be as set forth generally in the paragraphs below. 29.2. DEFINITIONS 29.2.1. Scheduled Maintenance: Custodial Services that are scheduled or meet standards in the industry, or is otherwise required by the terms of this Contract. ‘Scheduled’ also includes anticipated and predictable wear and tear, marring, and repetitive Maintenance Work such as floor refinishing or restroom cleaning. 29.2.1.1. Unscheduled Maintenance: General Custodial Work that is unscheduled, unpredictable, unforeseen, or unanticipated by DFW Airport Board or by the best practice in the industry, unless otherwise required by the terms of this Agreement. 29.2.1.2. Repair: When a component or system requires attention to maintain or refinish to its original design intent. 29.2.2. DAMAGE 29.2.2.1. DFW Cost for Damages: Damages to property due to lack of funding, authorization, or other issues within DFW Board control that delay the performance of the Custodial Work. 29.2.2.2. Contractor Cost for Damages: Damages where a repair or replacement is required by reason of the Contractor’s failure to perform required Custodial Services as scheduled in SEAMS or by reason of Contractor’s performance of Custodial Service in a manner that is not consistent with industry standards, this will be a ‘Contractors Cost’ and responsibility for damages shall be the Contractors. 29.2.2.3. Services: As used in this clause, includes Custodial Work performed, workmanship, and material furnished or utilized in the performance of the Work. 29.3. SUPPLIES AND MATERIALS THRESHOLD 29.3.1. The supplies and materials identified in Exhibit 3 – Warehouse Inventory will be furnished by the DFW Airport Board to the Contractor at no cost. For any supplies and materials not included in Exhibit 3, the contractor shall be responsible for purchasing those supplies and materials up to $200, without prior approval by DFW Airport Board Asset Management Representative. This authorization is for all valid scheduled and unscheduled Maintenance Work orders issued from SEAMS. The Contractor will be reimbursed for supplies and materials purchased. The invoices for these purchases shall be included in the Monthly Invoices for these purchases, in a manner to be designated by the DFW Airport Board Asset Management Representative. At a minimum, the format shall include a summary sheet that captures the Work Order Number, Location, Quantities of material utilized, and are organized in a professional manner. Contractor’s invoices accompanied by MARCH 5, 2013 PAGE | 52 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 6 – THRESHOLDS evidence of payment shall be submitted to establish the Contractor's cost of supplies and materials. Payment will be made for the supplies and materials consumed during the performance of the Services for the month and only if the original purchase invoice is attached. 29.3.2. Purchases to be made from these funds in excess of the Contractor’s authorized amount of $200 (see above) require the prior written approval of the DFW Airport Board Asset Management Representative. Once approved and after completion of the Work, the original invoices for these purchases shall be included in the Monthly Invoice for Services provided. The Contractor’s invoices accompanied by evidence of payment shall be submitted to establish the Contractor’s cost of material. Approval of purchases will not be allowed after-the-fact and the Contractor will be responsible for any expenditure made without prior written approval by the DFW Airport Board Asset Management Representative. 29.4. GENERAL THRESHOLDS CONDITIONS 29.4.1. The Contractor shall not combine Work Orders in order to circumvent the Thresholds mentioned above. The dollar Thresholds set forth above are to be determined separately for each item of Custodial Service Work. In determining the projected cost of an item of work, the Contractor shall: 29.4.1.1. Pass on to DFW Airport Board all discounts available to the Contractor in connection with such item of Work; and 29.4.1.2. Use established catalogues, list prices and standard cost indicators, but in no event shall such price be in excess of the Contractor's price to its most favored customers for the same item in like quantity, or the current market price, whichever is less. 29.4.2. The DFW Airport Board Asset Management Representative shall make the final determination as to whether the anticipated cost of an item exceeds the defined Thresholds. In the event that the Contractor disagrees with the DFW Airport Board Representative’s determination, the Contractor may appeal this decision to the Manager of the DFW Airport Board Representative within three (3) business days of receiving notice of the DFW Airport Board Representative’s decision. The Contractor shall still be required to perform the Work while awaiting the Manager of DFW Airport Board Representative’s decision. The decision of the Manager of the DFW Airport Board Representative on any such matter shall be final and conclusive on the parties. 29.4.3. No Threshold Work requiring approval by the DFW Airport Board Asset Management Representative shall be performed until the Contractor and the DFW Airport Board Asset Management Representative have reached agreement in writing on the price and Scope of Work. However, the DFW Airport Board Asset Management Representative may waive this requirement in an emergency (as determined by the DFW Airport Board Asset Management Representative), but the Contractor shall still be required to completely justify all costs of such item of Work. 29.4.4. The DFW Airport Board Asset Management Representative has the right to defer the execution of any Work for budgetary or Operational reasons. MARCH 5, 2013 PAGE | 53 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 6 – THRESHOLDS 29.4.5. The Contractor is responsible, at its sole cost and expense, to correct or repair or replace any portion of the facilities or property of any occupant, including the Board, which is damaged as a result of the Contractor’s failure to perform (or to perform correctly and completely or in a timely manner) any item of Work except in the following limited situation: 29.4.5.1. As to damages resulting from Contractor’s failure to perform an item of Work, the Contractor has notified the DFW Airport Board Asset Management Representative in writing prior to the occurrence of such damage that unless such item of Work is performed, such damage is likely to occur and the DFW Board fails to timely authorize the Contractor to perform such item of Work. 29.5. THRESHOLD REQUIREMENTS 29.5.1. Consistent with Article 0 – General Specifications and Provisions the Contractor shall, at no additional cost to DFW Airport Board beyond the Bid Price, complete the following: 29.5.1.1. Perform all work identified as ‘Scheduled’; 29.5.1.2. Make all operational adjustments required to the schedule and staffing so as to provide clean facilities and a safe and comfortable environment for the traveling public and tenants of the facilities; 29.5.1.3. Perform all Work identified as ‘Unscheduled’ for which the cost of supplies and materials charges are below the $200 Threshold per item of Work; 29.5.1.4. Perform all work identified as ‘Unscheduled’ for which the cost of supplies and materials charges are above the $200 Threshold per item of Work following approval by the DFW Airport Board Asset Management Representative. 29.5.2. If the Contractor determines that any one item of Work identified as ‘Unscheduled’ for which the cost of parts and materials is greater than $200: 29.5.3. The Contractor shall immediately notify the DFW Airport Board Asset Management Representative in writing; 29.5.4. The Contractor shall submit a formal Written Proposal to the DFW Airport Board Asset Management Representative for the performance of such item of Work, including a detailed breakdown of the type of Work to be performed, and an itemized listing of costs of supplies, parts and materials charges; 29.5.5. If the estimated dollar value of the Work is greater than $3,000 (including all labor, equipment, parts, materials and Subcontractor charges), and unless otherwise expressly agreed to by the DFW Airport Board Asset Management Representative in advance, each proposal shall include a minimum of three (3) competitive Bids for all Work proposed to be performed. END OF EXHIBIT 6 MARCH 5, 2013 PAGE | 54 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES MARCH 5, 2013 EXHIBIT 6 – THRESHOLDS PAGE | 55 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 7 – SEAMS REQUIREMENTS EXHIBIT 7 – SEAMS REQUIREMENTS Part 30. WORK ORDER MANAGEMENT SYSTEM 30.1. SUSTAINABLE ENTERPRISE AIRPORT MANAGEMENT SYSTEM 30.1.1. The Sustainable Enterprise Airport Management System (SEAMS) is the Work Order Management System utilized at the DFW Airport. 30.1.2. SEAMS software is the only Work Order Management software application used by DFW Airport. No other Work Order Management software application will be accepted. 30.1.3. Infor/EAM software is DFW Airport’s Computerized Maintenance Management System (CMMS), also referred to internally as SEAMS. Access to this software system will be provided without cost to the Contractor. 30.1.4. DFW Airport will populate and implement the SEAMS program. Population and implementation includes, but is not limited to: DFW Airport’s SEAMS naming convention. The Contractor shall support identifying any items that are part of this Contract and not in the system or that are incorrectly tagged or entered into the system (Reference Paragraph 1.2.2). 30.1.5. The Contractor’s work in SEAMS will be tracked periodically at the direction of the DFW Airport Board Asset Management Representative. Preventive Maintenance (PM) and Corrective Maintenance (CM) Tasks will be monitored for compliance to the Contract. 30.1.6. The Contractor shall record data on a daily basis into the SEAMS program and use it as a management tool to track, report, and evaluate progress of Contract related Services. 30.1.6.1. The Contractor shall complete and submit for approval a Database Access Request Form for each employee that identifies him/her as users for the SEAMS program prior to the creation of any Work Orders. 30.1.6.2. Once a Work Order has been created, the Contractor shall complete all the information required under the Book Labor tab (reference screen example below) that identifies the employee, date worked, type of hours, and hours worked; all other information shall be populated automatically by the system. 30.1.7. When the Contractor has completed the required tasks of a Work Order, under the Closing tab, the following information shall be provided to the system: 30.1.7.1. Start Date: This is the date that Maintenance Work was initiated, not the date the Work Order was opened; 30.1.7.2. Problem Code: Determine from the drop-down list the nature of the problem and select the proper code related to the problem; 30.1.7.3. Failure, Cause, and Action Codes: These fields are not required to be completed, but are strongly desired to help explain Maintenance actions by the Contractor; MARCH 5, 2013 PAGE | 56 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 7 – SEAMS REQUIREMENTS 30.1.7.4. Downtime Hours: These hours are required and should approximate the critical time major equipment systems, e.g., conveyances and jet bridges, were out of service, not the time CM actions were spent; 30.1.7.5. Work Performed: The Contractor shall reference CM actions taken, explain the types of problems experienced, e.g., airline coordination or weather related, what parts, if any, were required, etc. It is important that whatever Work was performed by the Contractor is adequately recorded for review by the DFW Airport Board. 30.1.8. SEAMS training will be provided by DFW Airport to personnel identified by the Contractor as users of the SEAMS program. The Contractor Personnel Costs associated with training shall be paid by the Contractor. Training times will vary depending on the job responsibilities of the individual; however, the DFW Board does not anticipate a class length of more than four (4) hours. 30.1.9. Individuals performing SEAMS related activities shall have basic end user computer knowledge and have general maintenance trade knowledge as identified in this Specification. 30.1.10. The Contractor shall provide all associated hardware including computers, printers, handheld computing devices, and software necessary to perform Services under this Contract at the Contractors cost. All equipment, hardware and software purchased by the Contractor with funds from this Contract shall be maintained by the Contractor and all associated cost for maintenance, updates, and upgrades will be at the cost of the Contractor, but will be Board property at the end of the Contract. The Board has not yet implemented the use of handheld devices. 30.1.11. The Board may perform or employ a third–party consulting firm to review and verify all requirements of the SEAMS associated with this Contract. The Contractor shall give the consulting firm reasonable notice for review of any SEAMS related issues. The Contractor shall allow for the third-party review to ensure timeliness and completeness of the requirement. The Contractor shall be given five (5) days to respond and correct any discrepancy or issues arising from this review. If discrepancies are not addressed within a mutually agreed time limit, the Contractor may be subject to Contract remedies described elsewhere in this Solicitation. 30.2. REPORTING 30.2.1. The Contractor and all Subcontractors shall use DFW Airport’s SEAMS to its full capabilities. A monthly schedule will be requested at least two (2) weeks before PM Work is performed. All incomplete PM Work shall be given top priority and added to next scheduled Work. A Backlog Report shall be generated to notify Board Representative of the Work not completed, including an Action Plan for ensuring that the Work will be performed in a timely manner. 1.2.2. All new or newly identified equipment shall be commissioned, re-commissioned, or decommissioned as applicable and appropriate data shall be collected by the Contractor and submitted for inclusion in SEAMS. The commissioning process includes the Contractor collecting asset information, preparing commissioning/re-commissioning/decommissioning documentation and tagging the equipment with required information. The information MARCH 5, 2013 PAGE | 57 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 7 – SEAMS REQUIREMENTS collected, commissioning/re-commissioning/decommissioning documentation generated and equipment tagged shall be submitted weekly or as required and be part of the Monthly Reporting. The Contractor is responsible for collecting the data in a checklist format, as provided by DFW Airport, and returns the completed form to the Contract Coordinator. 1.2.3. Equipment De-Commissioning – The Contractor shall complete and submit to the DFW Representative an Equipment De-Commissioning Checklist (DFW Form AM-102) that describes the equipment, location, serial number (if available), model number, manufacturer part number and date of de-commissioning. 1.2.4. Equipment Commissioning – The Contractor shall complete and submit to the DFW Airport Board Asset Management Representative an Equipment Commissioning Checklist (DFW Form AM-101) that describes equipment, location, serial number (if available), model number, date of commissioning, manufacturer and part number, and stated Nameplate Ratings, e.g., amps, kilowatts per hour. 1.2.5 The Contractor shall comply/supply equipment Manufacturer’s recommended minimum PM requirements and complete the Preventive Maintenance Schedule Profile (DFW Form AM-103) for PM Tasking and Reporting. That provides the number of hours, frequency, due date and estimated number of personnel to perform the PM along with a PM Task List. 1.2.6 Should the Contractor determine that increased PM frequencies would improve operational longevity of any equipment or equipment system, the DFW Airport Board Asset Management Representative shall be notified in writing to review any variances or improvements to scheduled maintenance. 1.2.7 All DFW Form(s) AM-101 through 103, and their successive editions, shall be made available to Contractors after Contract award by the DFW Airport Board Energy, Transportation and Asset Management Representative. 30.3. CONTRACTOR RESPONSIBILITIES 30.3.1. Contractor is responsible for providing appropriate hardware, associated software, and training for their own employees. 30.4. SYSTEM REQUIREMENTS 30.4.1. Following are the minimum system requirements for use with SEAMS. 30.4.2. Desktop Hardware 30.4.2.1. Processor – Intel® 1.6 GHz Pentium 4 30.4.2.2. Monitor – 1024 X 768 minimum 30.4.2.3. Hard Drive – 80GB; 30.4.2.4. RAM Memory – 512 MB 30.4.2.5. 30.4.3. MARCH 5, 2013 Accessories – Internal 48X CD-RW/DVD Combo drive, Intel Gigabit NIC 26G8T; Software PAGE | 58 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES 30.4.3.1. 30.4.4. EXHIBIT 7 – SEAMS REQUIREMENTS Applications – Internet explorer 7.0, 8.0, or 9.0, MicroSoft Projects (for the Project Module interface) and Adobe Acrobat Reader. Operating System 30.4.4.1. Internet explorer 7.0, 8.0, or 9.0 and respective supported operating system. END OF EXHIBIT 7 MARCH 5, 2013 PAGE | 59 DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 8 – PERFORMANCE EVALUATION ENFORCEMENT EXHIBIT 8 – PERFORMANCE EVALUATION ENFORCEMENT NOTE: This Section Not Used in Contract 7005894 END OF EXHIBIT 8 FEBRUARY 25, 2013 60 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 10 –CUSTODIAL STANDARDS CUSTODIAL STANDARDS Prepared: April 22, 2009 FEBRUARY 25, 2013 61 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 10 –CUSTODIAL STANDARDS TABLE OF CONTENTS 1. PROJECT REFERENCES ......................................................................................................... 63 2. ARCHITECTURAL ...................................................................................................................... 63 Health, Safety and Environmental Stewardship ......................................................................... 63 Flooring ......................................................................................................................................... 64 Vertical Surfaces........................................................................................................................... 65 Doors 65 Windows (interior and exterior glass) ......................................................................................... 65 Ceilings ......................................................................................................................................... 66 Signage ......................................................................................................................................... 66 Exterior and Interior Railings ....................................................................................................... 66 Furniture ........................................................................................................................................ 66 Restrooms ..................................................................................................................................... 67 Waste Receptacles/ Recycling Containers / Cigarette butt receptacles ................................... 67 Concession areas ......................................................................................................................... 68 Customer Courtesy Telephones .................................................................................................. 68 Temporary Warning/Caution Signage ......................................................................................... 68 3. ELECTRICAL...................................................................................................................... …… 68 Light Fixtures ................................................................................................................................ 68 4. CONVEYING SYSTEMS ............................................................................................................ 69 Escalators / Moving Walks ........................................................................................................... 69 Elevators ....................................................................................................................................... 69 5. MECHANICAL ............................................................................................................................ 69 Diffusers/Exhaust Fans ................................................................................................................ 69 6. BAGGAGE CONVEYORS .......................................................................................................... 70 7. PASSENGER BOARDING BRIDGES ......................................................................................... 70 FEBRUARY 25, 2013 62 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 10 –CUSTODIAL STANDARDS CUSTODIAL STANDARDS The goal of the custodial standards is to define the expected performance criteria of terminal systems/components to be achieved by compliance with the custodial contract. By meeting these standards, it will help ensure the terminal is properly cleaned. A properly cleaned terminal protects the environment and the health of the traveling public and other users of the terminals. The standards are based on published referenced standards and/or professional judgment. All work is expected to be done in a professional manner. Cleaning of systems/components shall be in accordance with applicable codes, the manufacturer’s recommendations and the custodial contract. The contractor shall keep proper documentation, which includes but not limited to documentation generated by the DFW SEAMS system, showing that proper cleaning has been performed. The documentation format shall be approved by the DFW Airport Board Representative. The following standards address the major systems/components of the terminal but are not limited to these items. 1. PROJECT REFERENCES • International Property Maintenance Code, Edition as Amended 12/13/05, 2003 2nd Amendment Adopted 8/15/06 • • • Facilities Maintenance Repair Cost Data, RS Means Company, Inc., 2003 Cost Planning & Estimating for Facilities Maintenance, RS Means Company, Inc. Carpet Maintenance Guidelines for Commercial Applications, The Carpet and Rug Institute, current edition ASHRAE Standard 55, Thermal Environmental Conditions for Human Occupancy, current edition ASHRAE Standard 52.2, Method of Testing General Ventilation Air-Cleaning Devices for Removal Efficiency by Particle Size, current edition ASHRAE 62.1, Ventilation for Acceptable Indoor Air Quality, current edition IESNA Lighting Handbook Reference & Application, current edition NFPA 70 National Electrical Code, current edition NFPA 70B Electrical Equipment Maintenance, current edition NFPA 101 Life Safety Code, current edition NFPA 10, Standard for Portable Fire Extinguishers, current edition NFPA 25, Standard for Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems, current edition NFPA 72, National Fire Alarm Code, current edition NFPA Fire Protection Systems, Inspection Test and Maintenance Manual, current edition Texas Health and Safety Code 341, current edition • • • • • • • • • • • • 2. ARCHITECTURAL The following are the standards that the architectural systems shall meet: Health, Safety and Environmental Stewardship FEBRUARY 25, 2013 63 RENTAL CAR CENTER CUSTODIAL SERVICES o EXHIBIT 10 –CUSTODIAL STANDARDS Contractor shall comply with all pertinent provisions of the federal OSHA Hazard Communication standard and all comparable local requirements. Provisions that must be complied with include, but not limited to, the following:  Material Safety Data Sheets (MSDS) shall be readily available for all hazardous chemical products.  Maintain an accurate and complete Chemical Inventory list of all chemicals on site.  All chemical containers shall be labeled as required.  Chemicals shall be stored according to their classification. Flooring o Carpet The carpet shall be free of defects. Defects include, but are not limited to dirt, trash, stains, gum, worn piles, embedded foreign substances, grit and smudges. The carpet shall present a clean and uniform appearance. The carpet shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. o Non-Carpeted (exterior and interior) Non-carpeted surfaces shall be cleaned in a manner that meets the manufacturer’s recommendations. The surfaces shall be free of defects. Defects include, but are not limited to dirt, trash, stains, streaks, scuffs, gum, adhered foreign substances, cigarette butts and smudges. All waxed and or sealed surfaces shall have a high gloss appearance. Sidewalks shall be power-washed as required. The flooring surfaces shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. o Entrance/Exit Mats The surfaces shall be free of defects. Defects include, but are not limited to dirt, trash, grime, stains, scuffs, gum, adhered foreign substances and cigarette butts. The mats shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. FEBRUARY 25, 2013 64 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 10 –CUSTODIAL STANDARDS Vertical Surfaces Vertical surfaces shall be free of all defects. Defects include but are not limited to dirt, smudges, adhered foreign substances, stains and graffiti. Vertical surfaces shall be kept clean and should not become dull in appearance. The vertical surfaces shall meet the following criteria: o o o Metallic and all other high polished surfaces shall present a uniform, bright appearance. All wood and wood appearing surfaces shall be appropriately polished free of streaks and scratches. Wall coverings shall not present signs of adhesive degradation or curling edges. The vertical surface shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. Doors Areas around doors shall be clean. Doors shall be free of all defects. Defects include but are not limited to debris on door track, stains, fingerprints on glass, smudges and graffiti. The doors shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. Windows (interior and exterior glass) Windows shall be free of all defects. Defects include but are not limited to dirt, smudges, adhered foreign substances, streaks, grime, finger prints, and scale. The windows and window film shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. FEBRUARY 25, 2013 65 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 10 –CUSTODIAL STANDARDS Ceilings Ceilings shall be free of all defects and present clean uniform appearance. Defects include but are not limited to stains, dust, dirt, cobwebs and grime. The ceilings shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. Signage Signage shall be free of all defects, look clean in appearance and be legible. Defects include but are not limited to stains, dust, dirt, debris and graffiti, and corrosion. The signage shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. Exterior and Interior Railings Railings shall be free of all defects and look clean in appearance. Defects include but are not limited to dirt, smudges, adhered foreign substances, grease, oil and grime. All interior and exterior railing shall be cleaned and disinfected periodically. The exterior and interior railings shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. Furniture FEBRUARY 25, 2013 66 RENTAL CAR CENTER CUSTODIAL SERVICES o EXHIBIT 10 –CUSTODIAL STANDARDS Fixed Seating Fixed seating shall be free of all defects. Defects include but are not limited to fabric burns, dirt, stains, spills or adhered foreign substances. o Fixed Benches/Counters (interior and exterior) Fixed seating shall be free of all defects. Defects include but are not limited to dirt, stains, spills or adhered foreign substances. The furniture shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. Restrooms Restrooms shall be free of all defects. Defects include but are not limited to wet floors, unclean toilets, missing toilet paper and paper towels, dirty walls, tripping hazards, litter and graffiti. The contractor shall report any inoperable fixture to DFW maintenance personnel. Restrooms shall be kept clean and should not be become dull in appearance. The following items shall be adhered to in order to maintain clean restrooms: o o o o o o Restroom fixtures, accessories and surfaces shall present a clean appearance. Restroom cleaning accessories shall be refilled and restocked as required. Vertical and horizontal surfaces shall be kept clean at all times. Trash shall be removed as required (trash can shall not be overflowing) Trash containers shall look clean in appearance. Restroom surfaces shall be properly disinfected. The restrooms fixtures/components shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. Waste Receptacles/ Recycling Containers / Cigarette butt receptacles Waste receptacles, recycling containers and cigarette butt receptacles shall be free of all defects and look clean in appearance. Defects include but are not limited to, dirt, stains, spills or adhered foreign substances. Documentation shall be kept showing that proper cleaning has been performed. FEBRUARY 25, 2013 67 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 10 –CUSTODIAL STANDARDS Concession areas Concession areas shall be free of all defects, look clean in appearance and be kept clean at all times. Defects include but are not limited to trash, stains, spills, dust, dirt, cobwebs and grime. The concession areas shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. Customer Courtesy Telephones Common use telephones shall be free of all defects, look clean in appearance and disinfected. Defects include but are not limited to stains, dust, dirt, debris and graffiti. The telephones shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. Temporary Warning/Caution Signage Temporary Warning/Caution Signage shall conform to OSHA standards. Signage shall be professional in appearance and universally understandable. 3. ELECTRICAL Electrical rooms shall be kept clean and free of storage items and debris. Light Fixtures The light fixtures shall be free of defects. Defects include, but are not limited to dust, smudges, cobwebs, and debris in light fixtures. The lighting systems shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. FEBRUARY 25, 2013 68 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 10 –CUSTODIAL STANDARDS 4. CONVEYING SYSTEMS Surrounding areas shall be kept clean at all times. Escalators / Moving Walks Escalators and Moving Walks shall be free of all defects. Defects include but are not limited to dirt, smudges, adhered foreign substances, debris accumulated on the steps or combplates, stains, graffiti, dirty glass and handrails. The escalators shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. Elevators The elevator car interior and doors shall be kept clean. Elevators shall be free of all defects. Defects include but are not limited to dirt, smudges, adhered foreign substances, stains and graffiti, dirty flooring. The elevators shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. 5. MECHANICAL Mechanical rooms shall be kept clean and free of storage items and debris. Custodial services in mechanical rooms are the responsibility of the entity maintaining the equipment. Diffusers/Exhaust Fans The diffusers/Exhaust fans shall be free of defects. Defects include, but are not limited to dust, smudges, and cobwebs in the diffusers. FEBRUARY 25, 2013 69 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 10 –CUSTODIAL STANDARDS 6. BAGGAGE CONVEYORS Conveying systems shall be free of all defects. Defects include but are not limited to dirt or debris on carousel and conveyors and smudges on surfaces. The baggage conveyors shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. Documentation shall be kept showing that proper cleaning has been performed. 7. PASSENGER BOARDING BRIDGES PBB’s shall be free of defects. The interior finishes of the PBB shall meet the requirements previously listed for flooring, vertical surfaces and ceilings – defects listed in these sections also apply to the PBB’s. The PBB’s shall be cleaned in accordance with the manufacturer’s recommendations and the custodial contract. The contractor shall keep proper documentation showing that proper cleaning has been performed. FEBRUARY 25, 2013 70 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 11 – CUSTODIAL EQUIPMENT FORM CUSTODIAL EQUIPMENT Equipment Identification Quantity Purchase Lease Unit Cost Extended Cost Back-pack vacuum with cart mount and battery charger $ $ 12 inch upright commercial vacuum $ $ 15 gallon wet vacuum $ $ 20 gallon self contained carpet extractor $ $ Carpet spotter (portable carpet extractor) $ $ 27 inch to 32 inch wide walk behind battery powered vacuum $ $ Ride on machine sweeper $ $ High speed burnisher $ $ 20 inch auto scrubber dual speed floor machine (165-175 r.p.m.) $ $ Large integrated scrubber sweeper $ $ Truck mounted vacuum cleaning system $ $ 2000 psi gasoline pressure washer $ $ Restroom carts $ $ Cleaning carts $ $ Trash gondola with lid $ $ Finish bucket $ $ Dusting wand $ $ Extension pole for hi-dusting $ $ Chemical dispensing system $ $ Liquid application system $ $ Step ladders: 3 foot, 6 foot, 8 foot $ $ Trash containers on wheels $ $ Utility cart $ $ Vehicle (Truck or Van) $ $ Other (Provide Description): $ $ $ $ $ $ $ $ $ $ $ $ TOTAL FEBRUARY 25, 2013 71 $ DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 13 – MANDATORY MINIMUM STAFFING MATRIX / WORK SCHEDULE MANDATORY MINIMUM STAFFING MATRIX/WORK SCHEDULE No. of Group/Shift Employees Employee Position Number 1 2 3 4 5 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 FEBRUARY 25, 2013 Annual Work Hours Position Site Manager Supervisor Supervisor Supervisor Supervisor Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 72 Sunday Monday Tuesday Wednesday Thursday Friday Saturday 8am-5pm 8am-5pm 8am-5pm 8am-5pm 8am-5pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 2pm-10pm 2pm-10pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 6am-2pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm 2pm-10pm DFW CN 7005894 RENTAL CAR CENTER CUSTODIAL SERVICES EXHIBIT 13 – MANDATORY MINIMUM STAFFING MATRIX / WORK SCHEDULE MANDATORY MINIMUM STAFFING MATRIX/WORK SCHEDULE No. of Group/Shift Employees 1 2 3 4 5 6 7 8 9 10 11 12 Employee Position Number 26 27 28 29 30 31 32 33 34 35 36 37 Annual Work Hours 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 2086 Position Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Cleaner Sunday Monday Tuesday Wednesday Thursday Friday Saturday 10pm-6am 10pm-6am 10pm-6am 10pm-6am 6am-2pm 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 10pm-6am 2,086 = (365 days per year /7 days per week) *40 hours per week = 52.1428571 * 40 = 2,086 FEBRUARY 25, 2013 73 DFW CN 7005894 CONTRACT The Successful Bidder to Contract 7005879, by submitting an endorsed Bid Form agrees to provide the services as outline in the Scope of Work as amended and agrees to perform in accordance with the Contract Special Provisions and General Terms and Conditions set forth in the attached Sample Contract without alteration. Contract Form Contract Special Provisions Contract General Provisions 7005894 Rental Car Center Custodial Services – IFB June 17, 2013 Page 1 1. Contract No.: 7005894 CONTRACT 2. Contract Title: Rental Car Center Custodial Services 3. Board Resolution Number and Date DALLAS/FORT WORTH INTERNATIONAL AIRPORT 2013-07-XXX, dated ____2013 4. Name and Address of Board 5. Name and Address of Contractor Dallas/Fort Worth International Airport Board 3122 East 30th Street (Carbon Road) PO Box 619428 Dallas, Texas 75261-9428 6. Contract Agreed Amount: $______________________ 7. The Dallas/Fort Worth International Airport Board (Board) and the Contractor agree to perform this Contract in strict accordance with the documents listed below, all of which are made a part of this contract, in the order of precedence as listed: Attachment A: Attachment B: Attachment C: Attachment D: Attachment E: Contract Pricing & Payment Terms Solicitation Specifications / Scope of Work as Amended Special Provisions General Terms and Conditions Contractor’s Bid / Proposal SAMPLE CONTRACT SAMPLE CONTRACT SAMPLE CONTRACT Page 1 of 2 CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 2 1. Contract No.: 7005894 CONTRACT 2. Contract Title: Rental Car Center Custodial Services 3. Board Resolution Number and Date DALLAS/FORT WORTH INTERNATIONAL AIRPORT 7. (Continued from Page 1) SAMPLE CONTRACT SAMPLE CONTRACT SAMPLE CONTRACT Page 2 of 2 8. Performance Period: 9. Approved as to Form: Three (3) Years with two (2) one-year renewal options Board’s Legal Counsel 11. Dallas/Fort Worth International Airport Board: 10. By By (Signature of Authorized Representative) Date Signed: (Signature of Authorized Representative) Date Signed: Gregory C. Spoon, CMRP, Vice President or Joanne Baca Garcia, Assistant Vice President Name and Title of Authorized Representative (Type or Print) Procurement and Materials Management Name and Title of Authorized Representative (Type or Print) CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 3 SPECIAL PROVISIONS 1 AIRPORT SECURITY PROVISIONS 1.1 Work under this contract may require Contractor and subcontractor personnel to go through an access control badging process. All badge fees will be charged per the DFW Airport Schedule of Charges, which can be found at http://www.dfwairport.com/about/financials/index.php in the section titled “Other Charges”. 1.2 U.S. DEPARTMENT OF HOMELAND SECURITY – CUSTOMS & BORDER PROTECTION SECURITY ACCESS CLEARANCE. If your job responsibility requires you to access a Federal Inspection Services (FIS) area, aircraft deplaning and ramp area, or other restricted areas designated by the Customs & Border Protection (CBP) Port Director, additional clearance is required by CBP. You will need to complete CBP Form 3078 and the CBP Airport Security Access Addendum. Then you must present the forms to CBP along with a letter on company letterhead that attests that a background check was conducted on the applicant to the extent allowable by law. The letter must also contain a description of the duties that will be performed in the CBP area. CBP paperwork is accepted at Terminal D on the Arrivals Level in the CBP Air Security Office located in Room D29L118. CBP office hours of operation for Air Security are Monday through Thursday from 8:00 a.m. to 3:00 p.m., for more information about this process; please contact CBP at (972) 973-9820 or (972) 973-9972. 1.3 COMPLETING THE FINGERPRINT APPLICATION. First time applicants are required to clear an electronic, fingerprint-based criminal history records check, receive an approved Security Threat Assessment result from the Transportation Security Administration and if applying for a Security Identification Display Area (SIDA) badge, the applicant must also successfully complete DFW SIDA Training before a badge will be issued. Applicants are required to read and sign a Fingerprint Application before receiving fingerprint services. This application lists the 28 crimes that disqualify applicants from receiving a badge. It also advises the applicant of his/her responsibility to self-disclose any arrests/convictions received while possessing security access privileges with DFW Airport. 1.4 SECURITY TRAINING. Applicants applying for the SIDA badge will be required to successfully complete security training before badge issuance; the training must be completed in the DFW Access Control Office. The training must be successfully completed within thirty (30) days from the date of the criminal history records check clearance or the Security Threat Assessment approval, whichever is the later date. The applicant may come to the Access Control Office on three (3) separate days during the thirty (30) day timeframe. If the applicant does not successfully complete the security training within the thirty (30) day timeframe, the applicant will not receive a badge. 1.5 DFW AIRPORT BOARD ACCESS CONTROL (BADGING) OFFICE. Applications and forms are available on-line at http://www.dfwairport.com/badge. Paperwork is accepted at Terminal D, Departure Level, Room D22L352. Office hours are Monday through Thursday between 7:00 a.m. and 6:00 p.m. and on Friday between 7:00 am and noon. For additional information about this process, please contact the Access Control Office at [email protected] or at 972 973 5100. 2 BOARD’S RIGHT TO INSPECT AND AUDIT CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 4 2.1 The Contractor (and Contractor’s suppliers, vendors, subcontractors, insurance agents and other agents) shall maintain and the Board shall have the right to examine records, documents, books, accounting procedures and practice and any other supporting evidence deemed necessary by the Board to substantiate compliance with the terms of this Contract, including Change Orders. Such right of examinations shall include reasonable access to and cooperation by all Contractor personnel who have worked on or have knowledge related to the performance of this Contract. Proprietary/Trade Secret information pertaining to this Contract may not be withheld from Board or its Authorized Representative. 2.2 The Contractor’s, subcontractors’ and related agent and vendor organization’s documents, records and other evidence shall be subject to inspection and/or reproduction by the Board, it’s agents and Authorized Representatives. The Contractor shall provide the Board with retrievals of computer-based records or transactions that the Board determines to be necessary to conduct the audit. There shall be no charge to the Board for reasonable use of the Contractor’s photocopy machine while conducting the audit, nor for any cost of retrieving, downloading to diskette, and/or printing any records or transaction stored in magnetic, optical, microfilm, or other media. The Contractor shall provide all records and retrieval requested, within seven (7) calendar days. 2.3 The documents, etc., described above shall be made available at the office of the Contractor at all reasonable times, for inspection, audit, and reproduction, until the expiration of three (3) years from the date of the Board’s final acceptance of the Work. Records, which relate to appeals or litigation or settlement or claims arising out of the performance of this Contract, shall be made available for a period of three (3) years from the date of the final disposition of such appeals, litigation, or claims. The Contractor shall provide adequate and appropriate workspace to conduct all inspections, audits, and reviews. The Board shall provide the Contractor with a reasonable advance notice of intended audit, inspections, and reviews. 2.4 The Contractor shall insert an item containing all these Audit provisions, including this paragraph, in all subcontracts hereunder except altered as necessary for the proper identification of the contracting parties and the Board under this Contract. Failure to insert these Audit provisions in all subcontracts hereunder shall be reason to exclude some or all of the related costs from amounts payable to the Contractor pursuant to this Contract. 2.5 In addition, where projects are funded wholly or in part by federal grants, the FAA, the Secretary and the Comptroller General of the United States or any of their duly authorized representatives shall have access, for the purpose of audit and examination, to any books, documents, papers, and records of the recipient that are pertinent to grants received in accordance with CFR 49, Part 18, as it may be amended from time to time. 2.6 If an audit or review in accordance with this Section disclosed overcharges (of any nature), by Contractor, in excess of five percent (5%) of the contract value audited, the cost of the Board's audit shall be paid by the Contractor. 3 BONDING PROVISIONS 3.1 BID BOND 3.1.1 A Bid Guaranty (Bid Bond) will be required as part of the Bid submission. A Bid Bond is a security designated in the Advertisement and Bid Form, to be furnished by each Proposer as a guaranty of good faith to enter into a contract with the Board and execute the required bonds for CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 5 the contract contemplated after the Work is awarded to him, and payment of damages upon his failure to enter into the contract. 3.1.2 No Bid will be considered unless it is accompanied by an acceptable Bid Bond, payable unconditionally to the Dallas-Fort Worth International Airport Board. A cashier check in the amount specified below is acceptable in lieu of a Bid Bond if the cashier check is also accompanied with a notarized letter from a qualified surety stating its intent to issue performance and payment bonds if the contract is awarded and explains why a Bid Bond could not be issued in time to meet the Bid due date and time. The Proposer's Bond shall be in an amount as follows: 3.1.2.1 If the amount of the Bid is $4,999.99 or less, then no Bid Bond is required; 3.1.2.2 If the amount of the Bid is $5,000.00 to $24,999.00, then the Bid Bond amount is $250.00 3.1.2.3 If the Bid amount is $25,000.00 or more, then the Bid Bond amount is five percent (5%) of the amount of the Bid. 3.1.3 In the case of Bid alternates, the Bid Bond amount shall be based on the highest total Bid. The Bid Bond is required by the Board as evidence of good faith and as a guarantee that if awarded the Contract, the Proposer will execute the Contract and furnish certificates of insurance and the required bonds within ten (10) calendar days after the award of the Contract or pay the damages for delay as set forth in the Contract Agreement and/or Specifications. The Bid Bond shall be conditioned that if the Bid is withdrawn after the bids have been opened or the successful Proposer refuses to enter into and execute a Contract with the Board under the terms of the Contract attached hereto, and shall deliver to the Board a copy of a payment bond and certificates of insurance as required hereby, the successful Proposer and the surety shall become liable to the Board for the amount of the Bid Bond. The surety thereon shall designate a resident agent in Dallas or Tarrant County, Texas, to whom requisite notices may be delivered and upon whom service of process may be had. Individual sureties will not be accepted. Attorneys-in-Fact who sign Bid Bonds or contract bonds must file with each bond a certified and effectively dated copy of their power of attorney. 3.2 PERFORMANCE AND PAYMENT BOND/GUARANTEE 3.2.1 The Contractor shall furnish to the Board within fourteen (14) days after receipt of notification of award, the following bonds payable to the Board: 3.2.1.1 A good and sufficient Performance Bond in the amount of 100% of the total amount proposed, guaranteeing the full and faithful execution of the Work and performance of the Contract in accordance with the Specifications and the Contract documents. This Performance Bond shall provide for the repair and maintenance of all defects due to faulty materials and workmanship that appear within a period of one year from the date of completion and acceptance of the Work by the Board. 3.2.1.2 A good and sufficient Payment Bond in the amount of 100% of the total amount proposed, guaranteeing the full and proper protection of all claimants supplying labor and material in the prosecution of the Work provided for under the Contract and for the use of each such claimant. 3.2.2 Each of the above described bonds shall be executed by the Contractor and one corporate Surety authorized to do business in the State of Texas and acceptable to the Board. The Surety shall designate an agent resident in Dallas or Tarrant County, Texas, to whom any requisite CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 6 notices may be delivered and on whom service of process may be had in matters arising out of such suretyship. The Contractor shall be required to absorb any and all costs of said Bonds. 3.3 4 Bid, Performance and Payment Bond forms are available in “Bid Response Forms” section CONTRACT TERM 4.1 This Contract, if awarded, shall be for an initial three (3) -year period commencing as of the date specified in the Notice to Proceed letter, to be issued by the Board’s Vice President of Procurement and Materials Management Department, unless renewed under the provisions below. 4.2 This Contract, as executed, shall include the options to renew for two (2) additional one (1) year periods, under the same terms and conditions, with said options to be exercised solely at the Board's discretion. 4.3 In recognition of the potential for fluctuations of the Contractor's costs for the years subsequent to the initial contract period, a price adjustment for each succeeding year may be requested subject to the following considerations: 4.3.1 Such adjustment is solely for the purpose of accommodating an increase in the Contractor's cost, not profits; 4.3.2 Request for same must be made in writing and supported by acceptable documentation of the cost increase. Any such request shall be submitted for approval to the Board's Vice President of Procurement and Materials Management no less than 90 days prior to the end of the then current Contract period. 4.3.3 The percentage change between the prevailing rate and the requested rate does not exceed the percentage change between the Consumer Price Index that was in effect at the beginning of the existing Contract period and the one in effect at time of request for rate increase. 4.4 Unless otherwise amended in writing and endorsed by both parties prior to the beginning of each respective renewal period, all terms and conditions of the Contract shall remain in full force and effect with the only change being in the Contract term. 5 CHARACTER OF WORKERS, METHOD AND EQUIPMENT 5.1 The Contractor shall, at all times, employ sufficient labor and equipment for performing the Work to full completion in the manner and time required by this Contract, plans, and specifications. 5.2 All workers shall conduct themselves with a courteous demeanor and professional manner. Contractor shall immediately remove any worker from performance of work at Board premises when one or more of the following occur: 5.3 Neglect of duty. 5.4 Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words or actions or fighting. 5.5 Theft, vandalism, immoral conduct or any other criminal action. 5.6 Selling, consuming possessing or being under the influence of intoxicants, alcohol, or illegal substances that produce similar effects while on duty. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 7 5.7 Possession of a weapon on Airport property. 5.8 Organizing or participating in any form of gambling. 5.9 Misuse of equipment, computers or internet access. 5.10 All equipment that is proposed to be used on the Work shall be of sufficient size and in such functional condition as to meet requirements of the Work and to produce a satisfactory quality of Work. Equipment used on any portion of the Work shall be such that no injury to previously completed Work, adjacent property, or existing airport facilities will result from its use. 5.11 When the methods and equipment to be used by the Contractor in accomplishing the Work are not prescribed in the Contract, the Contractor is free to use any methods or equipment that will accomplish the Work in conformity with the requirements of the Contract, plans, and specifications 5.12 When the Contract specifies the use of certain methods and equipment, such methods and equipment shall be used, unless others are authorized by the Board’s Technical Representative. If the Contractor desires to use a method or type of equipment other than specified in the Contract, he may request authority from the Board’s Technical Representative to do so. The request shall be in writing and shall include a full description of the methods and equipment proposed and of the reasons for desiring to make the change. If approval is given and executed, it will be on the condition that the Contractor will be fully responsible for producing Work in conformity with Contract requirements. If, after trial use of the substituted methods or equipment, the Board’s Technical Representative determines that the Work produced does not meet Contract requirements, the Contractor shall discontinue the use of the substitute method or equipment and shall complete the remaining Work with the specified methods and equipment. The Contractor shall remove any deficient Work and replace it with Work of specified quality, or take such other corrective action as the Board’s Technical Representative may direct. No change will be made in basis of payment for the Contract items involved nor in Contract time as a result of authorizing a change in methods or equipment under this subsection. 6 CONTRACTOR RESPONSIBILITIES / PERFORMANCE OF WORK 6.1 The Contractor shall be fully responsible for the quality and accuracy of any and all Work performed in conjunction with this Contract. Neither acceptance of such Work by the Board, nor payment therefore, shall relieve the Contractor of this responsibility. If and when applicable, the Contractor shall complete all services in conformity with professional standards, and shall provide qualified personnel to meet agreed upon schedules. 6.2 In addition, at its own expense, the Contractor shall: 6.2.1 Take all precautions necessary per state regulations and/or OSHA Regulations to protect persons or property against injury or damages occurring as a result of its operations. 6.2.2 Obtain all permits/licenses required to perform work or deliver products, including the Board’s security requirements for Air Operations Area (AOA) badging regulations where applicable. Any cost for compliance shall be paid by the Contractor. 6.2.3 Provide competent supervisors and workmen; 6.2.4 Take all precautions necessary or required by law to protect persons or property against injury or damages occurring as a result of its operations; CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 8 6.2.5 Perform the Work without unnecessarily interfering with Board operations; 6.2.6 Provide all vehicles and tools as necessary for its use; and 6.2.7 Protect existing facilities from damages and promptly repair or replace any damages caused by its employees or arising out of its operations. 7 ENVIRONMENTAL AND SAFETY PROVISIONS 7.1 ENVIRONMENTAL DEFINITIONS 7.1.1 BEST MANAGEMENT PRACTICE (BMP). Shall mean schedules of activities, prohibition of practices, maintenance procedures, and other management practices to prevent or reduce the pollution of waters of the United States. BMPs also include treatment requirements, operating procedures, and practices to control site runoff, spillage or leaks, sludge or waste disposal, or drainage from raw material storage. 7.1.2 ENVIRONMENTAL IMPACT CLAIM. Shall mean any claim, suit, judgment, penalty, fine, loss, administrative proceeding, request for information, citation, notice, request, inquiry, or expense (including but not limited to any costs of investigation, study, cleanup, removal, response, remediation, transportation, disposal, restoration, monitoring, consultant's fees, contractor's fees, and attorney's fees) which arises out of, is related to, alleges, or is based on the presence, transportation, handling, treatment, storage, or actual or threatened Release, dispersal, disposal, escape, or migration of any Hazardous Material, Process Water, or Solid Waste, or any other chemical, material, irritant, pollutant, contaminant, regulated substance, or toxic substance (including but not limited to gasoline, diesel fuel, petroleum hydrocarbons, and any by-product or derivative thereof), whether solid, liquid, or gaseous in nature. 7.1.3 ENVIRONMENTAL LAWS. Shall mean all present and future federal, state, and local laws relating to protection of the environment, public health, and welfare, or safety, including, without limitation, all statutes, regulations, ordinances, permits, Best Management Practices, codes, orders, governmental requirements related to discharge of Process Water or other pollutants into the environment, waters of the United States, and/or waters of the State of Texas; and protection of areas of particular environmental concern, including, for example, wetlands, areas inhabited by endangered species, and historic sites. 7.1.4 HAZARDOUS MATERIAL. Shall mean any substance: 7.1.4.1 the presence of which requires investigation or remediation under any federal, state or local statute, regulation, ordinance, order, action, policy or common law; or 7.1.4.2 which is or becomes defined as a hazardous waste, hazardous substance, pollutant or contaminant under any federal, state, or local statute, regulation, rule or ordinance or amendments thereto including, without limitation, the Comprehensive Environmental Response, Compensation and Liability Act, the Resource Conservation and Recovery Act, the Texas Water Code and/or the Texas Health and Safety Code; or 7.1.4.3 the presence of which on the Airport causes or threatens to cause a nuisance upon the Airport or to adjacent properties or poses or threatens to pose a hazard to the health or safety of persons on or about the Airport; or CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 9 7.1.4.4 without limitation, which contains gasoline, diesel fuel, other petroleum hydrocarbons, natural gas liquids, polychlorinated biphenyls (PCBs), asbestos, lead paint, or urea formaldehyde foam insulation. 7.1.5 PROCESS WATER. Means any water, which, during manufacturing or processing, comes into direct contact with, or results from the production or use of any raw material, intermediate product, finished product, byproduct or waste product. 7.1.6 RELEASE. Means any depositing, spilling, leaking, pumping, pouring, emitting, emptying, discharging, injecting, escaping, leaching, dumping, or disposing into the environment or threat of release such that a release may enter the environment; and 7.1.7 SAFETY LAWS. Means any applicable law, regulation, standard, or order of any governmental agency relating to worker safety. 7.1.8 SOLID WASTE. Shall have the same meaning as in the Resource Conservation and Recovery Act, the Texas Health and Safety Code, and the Texas Solid Waste Disposal Act, and shall include sewage. 7.2 CONTRACTOR REQUIREMENTS 7.2.1 Contractor will obtain, maintain, and have readily available for examination at all times during the term of this Contract, all licenses, permits, exemptions, registrations and other authorizations and provide any notices not obtained or provided by the Board pursuant to this Contract which is required under Environmental Laws for conducting the Work and Contractor’s operations at the Airport. 7.2.2 Contractor shall comply and shall cause all its employees, agents, sub-contractors, and other third parties under Contractor’s control to comply, and shall include in all subcontracts a provision requiring the sub-contractor to comply and all employees or other third parties under subcontractor’s control to comply with all Environmental Laws. Not by way of limitation, but as emphasis only, Contractor represents, warrants, and covenants that: 7.2.3 Paints and coatings will comply with 30 Texas Administrative Code Section 115.421 (2000), and any amendments or successor thereto. 7.2.4 Work involving the use of cut-back asphalt will comply with the 30 Texas Administrative Code Section 115.512 (2000), and any amendments or successor thereto. Cut-back asphalt is defined as any asphaltic cement that has been liquefied by blending with petroleum solvents (diluents). 7.2.5 Contractor shall comply and shall cause its employees, agents, sub-contractors, and other third parties under Contractor’s control to comply with all Board’s policies, rules, regulations, and permits, and to conduct the Work consistent with the Board’s commitments under the State Implementation Plan and the National Environmental Policy Act. 7.2.6 Contractor shall not cause, contribute to, or permit any Release of any Hazardous Materials, Solid Waste, or Process Water by Contractor or its employees, agents, sub-contractors, or other third parties under Contractor’s control into the environment or cause, contribute to, or permit any violation of any Environmental Law. 7.2.7 Contractor shall dispose of and cause its employees, agents, sub-contractors, or any other third party under Contractor’s control to dispose of any Solid Waste or Hazardous Materials generated or located at the Airport in compliance with Environmental Laws, and, if not sooner required by CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 10 Environmental Laws or this Contract, at the termination of this Contract shall remove and dispose of all Solid Wastes and Hazardous Materials not incorporated into the work in accordance with this Contract at its sole expense in a lawful and timely manner. 7.2.8 Contractor shall advise the Board immediately of any potential or actual non-compliance with any Environmental Law or Safety Law on Airport property by any person. 7.2.9 Contractor shall, immediately upon receipt, provide the Board with copies of any notice or other document issued to Contractor or its sub-contractors alleging non-compliance or investigating potential non-compliance with any Environmental Law or Safety Law at the Airport. 7.2.10 Spills, leaks, or releases of Hazardous Material shall be reported immediately to the Board’s Environmental Affairs Department. 7.2.11 Contractor shall comply with Board’s Spill Reporting Policy, Clean Air Policy, and other applicable environmental policies. 7.2.12 From time to time, and in the Board’s sole discretion, Board representatives may conduct an inspection, assessment, and/or regulatory compliance audit of the Work and/or Contractor’s operations, including operations of Contractor’s employees, agents, sub-contractors, or any other third party under Contractor’s control. The Board may perform testing as needed and may conduct interviews of Contractor or its sub-contractors. Contractor will cooperate and will cause its employees, agents, sub-contractors, or any other third party under Contractor’s control to fully cooperate in such inspection, assessment, or audit. Contractor remains solely responsible for its environmental compliance, notwithstanding any Board inspection, audit, or assessment. 7.2.13 If Board property or other real property or tangible personal property located at the Airport are contaminated or otherwise damaged or injured by any Solid Waste or Hazardous Materials released by Contractor or its employees, agents, sub-contractor, or any other third party under Contractor’s control, Contractor agrees to promptly undertake remediation of such contamination or damage to background levels, if established, or to other levels or standards acceptable to the Board, and to restore the affected property to its condition prior to such contamination or damage in all material respects. If Contractor does not promptly and fully remediate and restore the affected property, the Board may, but is not required to, perform the remediation and restoration, and Contractor shall reimburse the Board for all costs associated with such contamination, remediation, and restoration, including but not limited to consultants’ fees, contractor’s fees, penalties, attorneys’ fees, and costs of investigation and remediation, within twenty (20) days after the Board delivers notice to Contractor of such costs. 7.2.14 Failure by Contractor or its subcontractors to comply with any Environmental Provision shall be considered a default for which the Board may exercise its remedies in accordance with the terms of this Contract. 7.3 ASBESTOS-CONTAINING MATERIALS 7.3.1 It is the policy of the D/FW Airport Board that all architects, engineers, consultants, general contractors, subcontractors, distributors, suppliers, and others receiving proceeds from this Contract be bound by the Board’s philosophy toward the use of asbestos within the boundaries of the D/FW Airport. Towards this end, Contractor covenants and agrees that it shall not use or install products containing asbestos in any form as part of this Contract or subsequent addendum or Change Order. If requested to do so by the Board, Contractor shall submit letters of CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 11 certification or MSDS from manufacturers of sealants, adhesives, gasket material, piping, curing materials, and other materials to be used at the Airport that their products are free of asbestos. 7.3.2 This provision applies to all materials and/or products placed in service within the boundaries of D/FW Airport under conditions and terms of this Contract. Contractor accepts and assumes all responsibility and liability for asbestos-containing products and/or materials installed, used, or provided in performance of the Work. In addition, the Contractor accepts and assumes responsibility and liability for all expenses related to the removal, replacement and reparation of asbestos containing materials put in place under terms of this Contract. The Contractor also certifies that a non-asbestos containing material or product of similar kind and quality will be substituted with the approval of the Board. 7.3.3 Even if asbestos abatement is not included in the scope of work for this Contract, should noncompliance of drawings, notations, and specifications within the asbestos prohibition contained herein be discovered by or on behalf of Contractor, the Contractor must promptly notify Board representatives in writing of the non-compliant notation or specification. 7.3.4 This provision reflects the mandate of the Board to promote the health, safety, and welfare of the general public and to establish a standard for response to asbestos within the limits of Airport authority. Contractor shall comply with all Environmental and Safety Laws relating to asbestoscontaining materials. 7.3.5 This provision supersedes and replaces all other references, specifications, and notations relating to asbestos-containing materials, which may appear in this Contract. 7.4 ENVIRONMENTAL INDEMNITY NOTWITHSTANDING ANY OTHER PROVISION TO THE CONTRARY, CONTRACTOR AGREES TO INDEMNIFY, DEFEND, AND HOLD HARMLESS THE BOARD, THE CITIES OF DALLAS AND FORT WORTH, TEXAS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND COUNCILS FROM AND AGAINST, AND TO REIMBURSE SAME WITH RESPECT TO, ANY AND ALL CLAIMS, DEMANDS, PENALTIES, SUITS, ACTIONS, LOSS, DAMAGES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING BUT NOT LIMITED TO REASONABLE ATTORNEYS' FEES, LITIGATION COSTS, EXPERT WITNESS FEES, AND EXPENSES OF INVESTIGATION AND REMEDIATION) OF ANY AND EVERY KIND OR CHARACTER, KNOWN OR UNKNOWN, FIXED OR CONTINGENT, ASSERTED AGAINST OR INCURRED BY SUCH PARTIES AT ANY TIME BY REASON OF, IN CONNECTION WITH, OR ARISING OUT OF (A) THE BREACH OF ANY REPRESENTATION OR WARRANTY SET FORTH IN THIS SECTION BY CONTRACTOR OR ANY EMPLOYEES, AGENTS, SUBCONTRACTORS, OR ANY OTHER THIRD PARTY UNDER CONTRACTOR’S CONTROL, (B) THE FAILURE OF CONTRACTOR TO PERFORM ANY OBLIGATION REQUIRED BY THIS SECTION TO BE PERFORMED BY CONTRACTOR, OR (C) LOSS FROM ANY ENVIRONMENTAL IMPACT CLAIM, AS DEFINED HEREIN, CAUSED IN WHOLE OR IN PART BY OR ARISING IN WHOLE OR IN PART FROM THE ACTS OR OMISSIONS OF CONTRACTOR OR ITS EMPLOYEES, AGENTS, SUB-CONTRACTORS, OR ANY OTHER THIRD PARTY UNDER CONTRACTOR’S CONTROL; OR (D) THE VIOLATION BY CONTRACTOR OR ITS EMPLOYEES, AGENTS, SUB-CONTRACTORS, OR ANY OTHER THIRD PARTY UNDER CONTRACTOR’S CONTROL OF ANY BOARD ENVIRONMENTAL RULE OR REGULATION, BOARD PERMIT, BOARD POLICY, OR ANY ENVIRONMENTAL LAW. 7.5 SAFETY PROVISIONS 7.5.1 The Contractor covenants and agrees: CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 12 7.5.1.1 That it shall not cause or permit any hazardous chemical (as defined in 29 C.F.R. 1910.1200) to be brought upon the Airport without the prior written consent of BOARD. Consent may be given via the Board’s submittal process as long as all such materials are outlined on the submittal. 7.5.1.2 That it shall make available to Board a Material Safety Data Sheet (MSDS) for each Hazardous Material or hazardous chemical Contractor or its sub-contractors, employees, or agents five (5) days prior to delivery of material onto the Airport. 7.5.1.3 That its operations shall at all times remain in compliance with: 7.5.1.3.1 Board’s written policies and requirements governing the identification and use of hazardous chemicals; and 7.5.1.3.2 All Safety Laws. 7.5.1.4 That it shall advise the Board immediately of any potential or actual non-compliance by any person with any Safety Law on Airport property. 7.5.1.5 That it shall immediately upon receipt, provide the Board with copies of any notice or other document issued to Contractor, its sub-contractors, or agents alleging non-compliance or investigating any potential non-compliance with any Safety Law at the Airport. 7.5.1.6 Neither the requirements of this clause nor any act or failure to act by the Board shall relieve the Contractor of responsibility or liability for the safety of the general public or Board, tenant, contractor, or subcontractor personnel or property 7.6 SURVIVAL The provisions of this Section, including the representations, warranties, covenants and indemnities of Contractor, shall expressly survive expiration or termination of this Contract. 8 INSURANCE PROVISIONS 8.1 DEFINITIONS FOR INSURANCE PROVISIONS • • • • “We”, “us”, or “our” means the Dallas/Fort Worth International Airport Board. “You” or “your” means the vendor, contractor, tenant, consultant, engineer, architect, and their agents, servants, employees, or other party to a contract with us. “Contract” means the contract, purchase order, Invitation for Bid, or similar memorandum or agreement. For purpose of defining Additional Insured and Waiver of Subrogation, the term “Dallas Fort Worth International Airport Board (the Board) and the Cities of Dallas and Fort Worth, Texas” (the Cities) shall also mean the elected officials, boards, officers, employees, agents and representatives of the Board and the Cities. 8.2 GENERAL REQUIREMENTS 8.2.1 You shall, at your own expense, maintain in effect not less than the following coverages and limits of insurance, which you shall maintain with insurers, policy forms and deductibles satisfactory to us. If your coverage fails to comply with these requirements, you agree to amend, supplement or endorse the existing coverage to comply, at no additional cost to us, and to maintain such insurance through the end of the contract, warranty period, or other specified time period, CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 13 whichever is longer. ANY deviation from the requirements outlined below requires the prior written approval of the Board’s Assistant Vice President of Risk Management. 8.2.2 All policies must be written through a licensed company authorized by the Texas State Board of Insurance to transact that class of insurance business in the State of Texas, with a minimum rating of ‘A -‘,and ‘VII’ by A. M. Best Company. If the rating of any insurer should fall below this standard, you shall cause the policy to be replaced promptly by an acceptable insurer. 8.2.3 All policies, except policies for workers’ compensation, professional liability and pollution liability, shall designate the below mentioned parties as “Additional Insureds,” either by a ‘blanket additional insured’ endorsement, or by specific endorsement: “Dallas Fort Worth International Airport Board and the Cities of Dallas and Fort Worth, Texas” 8.2.4 All policies shall waive the insurer’s right of recovery or subrogation against the Board and the Cities. 8.2.5 If any policy is in excess of a deductible or self-insured retention (SIR), the amount of such deductible or SIR must be clearly identified, and may not exceed one (1%) percent of your net worth. We reserve the right to reject any deductible or SIR, or require you to provide a bond at no additional cost to the Board. 8.2.6 All policies must be primary with respect to coverage provided for the Board. 8.2.7 All policies must be non-contributory with other coverage or self-insurance available to the Board. 8.3 REQUIRED COVERAGE AND LIMITS 8.3.1 Workers’ Compensation ................................................................................. Statutory Coverage Employer’s Liability Insurance .............................................................. $500,000 Each Accident $500,000 Each Disease, Each Employee $500,000 Each Disease Policy Limit 8.3.1.1 All employees, leased or co-employees, independent contractors, and employees of subcontractors and vendors, occupants of the building as tenants, sub-tenants or sub subtenants, performing work for the Board, or entering upon the Board’s premises, must be covered by Workers Compensation. 8.3.1.2 If Contractor is a sole proprietorship without employees and which will not be using any subcontractor(s) in the performance of the Contract Work, it may substitute the following for workers compensation insurance: The Contractor must provide the Board's Risk Management Department (Risk Management) with proof of medical insurance covering the sole proprietor and, as sole proprietor, must sign and provide to Risk Management a Hold Harmless and Indemnification Agreement in the form attached in the “Bid Response Forms” section. 8.3.2 Commercial General Liability (CGL) Limit Any One Occurrence ............................................................................................ $1,000,000 Damage to Rented Premises ........................................................................................... $100,000 Personal and Advertising Injury ................................................................................... $1,000,000 Policy Aggregate (per location or per project) ........................................................... $2,000,000 Products and Completed Operations Aggregate ....................................................... $2,000,000 CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 14 8.3.2.1 CGL coverage applies unless you provide only trucking, (no premises or operations other than driving, loading/unloading), or garage operations, (see below). 8.3.2.2 All Liability policies, except Pollution & Professional, must be written on an “Occurrence Form.” Neither “Modified Occurrence” nor “Claims-Made” policies are acceptable, and the Contractor will be in contractual default if your insurance is “Modified Occurrence” or “Claims Made.” If the Pollution or Professional Liability policy is Claims-Made, the Retroactive Date must be on or before the contract date or the date of the Contractor’s first professional service to the Board, your first exposure to pollutants, or first work that may give rise to a pollution liability claim, related to our contract. 8.3.2.3 Aggregate limits of all Liability policies shall be “per project” or “per location,” as appropriate. If any aggregate limit is reduced by 25% or more by reserved and/or paid claims, the contractor must notify the Board and promptly reinstate the required aggregates. 8.3.2.4 All Liability policies must provide unlimited defense costs in excess of policy limits. 8.3.2.5 All liability policies shall name the Board and the Cities (as defined above) as “Additional Insureds,” including coverage for Products/Completed Operations. 8.3.2.6 All liability shall include Broad Form Contractual Liability covering the indemnification provisions of our contract. 8.3.2.7 All liability policies shall cover loss caused by the contractor’s subcontractors, independent contractors, suppliers or other parties providing goods or services in connection with our contract. 8.3.2.8 All liability policies must contain a “severability of interests” provision. 8.3.2.9 All liability policies must cover cross-suits between insureds. 8.3.2.10 If the contractor’s operations involve excavation, grading, filling, backfilling, road or similar construction, no Liability policy may contain exclusions for subsidence or earth movement. 8.3.2.11 If the contractor’s operations involve any construction, no liability policy shall contain exclusions for hazards of explosion (“X”), collapse (“C”) or underground (“U”). 8.3.2.12 If the contractor’s operations involve any construction, reconstruction, repair or similar work, no liability policy may contain any exclusion for such work. 8.3.3 Business Automobile Liability Combined Single Limit for Each Accident ..................................................................... $500,000 8.3.3.1 Coverage must apply to all vehicles (owned, non-owned, or hired) operating on our site/location, or transporting our people or property off our site, except vehicles operated by you or your employee(s) commuting in personal vehicles to our parking facilities, in which case you must only carry Employer’s Non-Ownership coverage, (same limit), and ensure that such vehicle(s) are personally insured. 8.3.3.2 Auto pollution liability coverage is required on vehicles hauling hazardous cargo. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 15 8.3.3.3 If your operations are solely a garage (vehicle maintenance and repair), you must carry Garage Liability, instead of Business Auto Liability, but the Garage Liability must not be limited to auto liability only, and the same limit applies. 8.4 ADDITIONAL COVERAGE AND LIMITS 8.4.1 Excess / Umbrella Liability ............................................................................................ $5,000,000 8.4.1.1 Coverage must apply in excess of all required primary Liability insurance, and must be at least as broad as the underlying Liability insurance. 8.4.1.2 This coverage limit may be satisfied by adding the amounts of CGL and Excess/Umbrella Liability to arrive at a total of $5,000,000. The same would be applicable for Business Auto Liability and Excess/Umbrella Liability to arrive at a total of $5,000,000. 8.4.2 Professional Liability Insurance ................................................................................... $1,000,000 8.4.2.1 Your policy must cover the type of professional service you will provide in fulfilling your contract with the Board. 8.4.2.2 If the Professional Liability policy is Claims-Made, the Retroactive Date must be on or before the contract date or the date of the contractor’s first professional service to the Board. 8.4.3 Pollution Liability Insurance ......................................................................................... $1,000,000 8.4.3.1 If you have any exposure to asbestos, lead, mold, (including any work which could, if not performed properly, lead to mold or fungal contamination), petroleum products, contaminated soils, or other pollutants, you shall provide appropriate Pollution Liability or Environmental Impairment insurance. 8.4.3.2 If the Pollution Liability policy is Claims-Made, the Retroactive Date must be on or before the contract date or the date of the contractor’s first exposure to pollutants, or first work that may give rise to a pollution liability claim, related to our contract. 8.4.4 Technology Professional Liability Insurance ............................................................. $1,000,000 8.4.4.1 Professional liability insurance with a minimum limit of $1,000,000 each claim, with a retroactive date (if claims-made) on or before the effective date of this contract. The policy must cover liabilities for financial loss resulting or arising from acts, errors & omissions in rendering professional services; including, without limitation, third party losses due to security failures in connection with technology services, internet professional services, security and privacy liability, technology errors and omissions; and, must cover Contractor and all subcontractors / subconsultants of Contractor, individuals or other entities providing professional service concerning this Contract. The insurance coverage will include coverage for claims due to programming errors, software performance, or the failure of Contractor’s work to perform according to the Contract and will remain in effect two years after work completed or expiration of this contract, whichever is later. 8.5 ADDITIONAL REQUIREMENTS 8.5.1 If you are a crane/rigging operator or will hoist or move property of others in connection with our contract, you must have ‘care, custody & control’ exclusion deleted from your Commercial CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 16 General Liability policy, or provide Rigger’s Liability coverage at least equal to the highest replacement cost of materials to be hoisted or moved. 8.5.2 If your vehicles carry materials belonging to others in connection with our contract, you must carry Cargo Liability coverage, at least equal to the highest value of property to be carried on a single vehicle, with terminal coverage at least equal to the highest value of property at one terminal, owned or controlled by you. 8.5.3 If you will store, warehouse, or otherwise have custody of property belonging to others in connection with our contract, you must have Warehousemen’s Liability, Bailee’s Customers’ Goods, Garage-Keeper’s Legal Liability or equivalent coverage at least equal to the highest value of property in your custody. 8.5.4 If our contract calls for you to construct a structure, you must purchase and maintain “All-Risk” Builders Risk insurance for the full completed value of the structure and contents, including all changes and sufficient limit to fund full and immediate reconstruction under adverse conditions. This policy shall cover our interests as Loss Payee, so any loss will be adjusted with and made payable to us as trustee for all insureds as their interest may appear. 8.5.5 If you transport materials, equipment, machinery or furnishings to, or store such property on, our construction site, you must carry an “All-Risk” Installation Floater with coverage at least equal to the greatest concentration of value, (including the cost of transit, installation labor and testing). 8.5.6 If you use rented equipment or tools on our job site or premises, you must carry Rented Equipment coverage sufficient to repair or replace damaged equipment. 8.5.7 If you sell or serve alcohol or alcoholic beverages, you must carry $3,000,000 Liquor Legal Liability, not limited to ‘host liquor’ coverage. 8.5.8 If your work involves administration of Airport Funds, you must furnish a Third Party Fidelity Bond that must remain in effect for the term of the contract, as modified and/or extended. The Board shall be named as "Loss Payee". 8.5.9 Should this Contract require the use of Subcontractors, it will be the sole responsibility of the General Contractor to either require Subcontractors to provide and maintain the insurance limits and coverages required herein or provide said insurance coverage for the subcontractor by designating the Subcontractor as an additional insured either by a blanket additional insured endorsement, or by specific endorsement. 8.5.9.1 The General Contractor shall verify that such Subcontractors are in compliance with all contractual insurance requirements. 8.5.9.2 The General Contractor shall assume all liability for those Subcontractors who do not meet the insurance requirements. 8.5.9.3 Access to the Air Operations Area will not be granted without verification of insurance coverage as required. 8.6 CERTIFICATION OF INSURANCE 8.6.1 Prior to execution of the contract you shall have your insurance agent(s), broker(s), or Insurer(s) enter your policy information into www.Ins-Cert.com and link your policy data to us. You shall cause your insurance data to be kept current on Ins-Cert.com for the period of time you are CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 17 liable for your product or work, but not less than the warranty period of our contract. You further agree to cause your insurance agent(s), broker(s) or Insurer(s) to properly register, use and pay the fees for using Ins-Cert.com, (your agent will be charged $3 to enter your policy data, and 25¢ when we verify your coverage on-line, which is less than the cost of issuing certificates, so there should be no effect on your cost of insurance or service). 8.6.2 Paper, faxed or e-mailed insurance certificates are NOT acceptable. 8.6.3 You shall cause your insurance agent, broker or insurer to enter any restrictive or exclusionary provisions or endorsements that may affect you, us, and those required to be named as Additional Insureds, into “Special Exclusions” in Ins-Cert.com. 8.6.4 You further agree, upon our oral or written request, to furnish copies of your policies, certified by an authorized representative of the insurer(s), within ten (10) days of request. 8.6.5 All of your insurance policies shall contain a provision that written notice shall be given to the Board’s Risk Management department, at least thirty (30) days prior to cancellation, except ten (10) days for non-payment of premium. In the event that you are notified that an insurer intends to terminate or non-renew a policy or reduce coverage below our requirements, you shall arrange acceptable alternate coverage to comply with our requirements and cause replacement coverage data to be obtained. In addition you shall cause your agent, broker or insurer to enter a cancellation date into Ins-Cert.com, as soon as the effective date is known to the agency, brokerage or insurer, (if insurer enters data). 8.6.6 Upon execution of the contract or prior to commencement of work, whichever is first, you shall have your insurance agent(s), broker(s), or Insurer(s) enter your policy information into www.InsCert.com , and link your policy data to us. You shall cause your insurance data to be kept current on Ins-Cert.com for the period of time you are liable for your product or work, but not less than through the warranty period of our contract. 8.6.7 No policy submitted shall be subject to limitations, conditions or restrictions that are inconsistent with the intent of the Insurance Requirements to be fulfilled by you. The Board's decision thereon shall be final. 8.6.8 Approval, disapproval or failure to act by the Board regarding any insurance obtained by you shall not relieve you of full responsibility or liability for damages and accidents as set forth herein. Neither shall the bankruptcy, insolvency or denial of liability by the insurance company exonerate you from liability. 8.6.9 No special payment, except when separate line item is provided, shall be made by the Board for any insurance that the Contractor may be required to carry; all are included in the Contract amount and the Contract unit prices. 9 PROFESSIONAL SERVICES Ancillary/Integral Professional Services: In selecting an architect, engineer or land surveyor, etc., to provide professional services, if any, that are required by the specifications, Proposer/Contractor shall not do so on the basis of competitive bids but shall make such selection on the basis of demonstrated competence and qualifications to perform the services in the manner provided by Section 2254.004 of the Texas Government Code and so shall certify to the Board with its Bid. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 18 10 PROTECTION AND RESTORATION OF PROPERTY 10.1 The Contractor shall be responsible for all damage or injury to property of any character, during the prosecution of the Work, resulting from any act, omission, neglect, or misconduct in his/her manner or method of executing the Work, or at any time due to defective Work or materials, and said responsibility will not be released until the project shall have been completed and accepted. 10.2 When or where any direct or indirect damage or injury is done to public or private property by or on account of any act, omission, neglect, or misconduct in the execution of the Work, or in consequence of the nonexecution thereof by the Contractor, the Contractor shall restore, at its own expense, such property to a condition similar or equal to that existing before such damage or injury was done, by repairing, or otherwise restoring as may be directed, or he shall make good such damage or injury in an acceptable manner. 11 PUBLIC CONVENIENCE AND SAFETY The Contractor shall control its operations and those of its subcontractors and all suppliers to assure the least inconvenience to the Board operation. Under all circumstances, safety shall be the most important consideration. 12 SMALL BUSINESS ENTERPRISE (SBE) PROVISIONS Notification is hereby given that a SBE contract-specific goal has been established for this contract. The applicable SBE goal is (0) percent of the total dollar value of this contract including any change orders. 12.1 GENERAL REQUIREMENTS 12.1.1 It is the policy of the Dallas/Fort Worth International Airport Board of Directors (“Board”) to support the growth and development of small business enterprises that can successfully compete for Airport prime contracting and subcontracting opportunities. 12.1.2 A “Contractor” is defined as one who participates, through a contract or any other contractual agreement in an Airport-funded contract opportunity. For purposes of these Provisions, a Contractor is one who seeks to do business with the Board by submission of a bid or proposal on any such contract or subcontract. A Contractor includes but is not limited to a Contractor, consultant, or vendor. 12.1.3 The Contractor shall not discriminate on the basis of race, color, national origin, or sex in the performance of this contract. The Contractor shall insert an Article containing all of the provisions of this Section, including this paragraph, in all subcontracts hereunder, except altered as necessary for the proper identification of the contracting parties and the Board under this contract. 12.1.4 The Business Diversity & Development Department (“BDDD”) is responsible to ensure compliance with the Airport’s SBE Policy and Administrative Procedures. BDDD has the mission to proactively facilitate and maximize business and capacity building opportunities for SBEs by collaborating with internal customers and implementing effective innovative programs and approaches for prime and subcontracting opportunities. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 19 12.1.5 The Contractor specifically agrees to comply with all applicable provisions of the Board’s SBE Policy and Administrative Procedures and any amendments thereto. SBE and Non-SBE subcontractors also agree to comply with all applicable provisions of the Board’s SBE Policy and Administrative Procedures Manual (“Manual”). 12.1.6 The Contractor shall maintain records, as specified in the Audit and Records Section of the Special Provisions in the contract, showing: 12.1.6.1 Subcontract/supplier awards, including awards to SBEs; 12.1.6.2 Specific efforts to identify and award such Contracts to SBEs, such as when requested, copies of executed contracts with SBEs to establish actual SBE project participation. 12.2 ADMINISTRATIVE REQUIREMENTS 12.2.1 All Contractors are charged with knowledge of and are solely responsible for complying with each requirement of the Board’s SBE Policy and these provisions in making a bid and, if awarded a contract, in performing the work described in the contract documents. These instructions are intended only to generally assist the Contractor in preparing and submitting a compliant bid. Should any questions arise regarding specific circumstances, Contractors must consult the Board’s SBE Policy, or contact the BDDD office at 972-973-5500. 12.2.2 The Contractor shall appoint a high-level official to administer and coordinate the Contractor’s efforts to carry out its SBE contractual commitments. 12.2.3 The Contractor agrees to submit monthly reports of payments and subcontract and/or supplier awards to SBEs and Non-SBEs in such form and manner and at such times as the Board shall prescribe. 12.2.4 The Contractor shall provide BDDD access to all books, records, accounts and personnel in accordance with the Audit and Records section of these Special Provisions. Such access will be used for, among other purposes, determining SBE participation and compliance with the SBE Policy and Administrative Procedures. All Contractors may be subject to interim and postcontract SBE audits. Audit determination(s) regarding Contractor’s compliance with the SBE Manual may be considered and have a bearing on consideration of the Contractor for award of future contracts. 12.3 GOALS AND GOOD FAITH EFFORTS 12.3.1 BDDD has established a contract-specific goal for this contract. The specific goal for this contract is stated in the Advertisement and Invitation to Bid. In order to comply with the Bid requirements, a Contractor must either meet the SBE contract goal or demonstrate that the Contractor has made sufficient good faith efforts to meet the contract goal. If the Contractor will not meet the SBE goal, it shall nevertheless be eligible for award of the contract if it can demonstrate to BDDD that it has made good faith efforts to meet the SBE goal. This good faith effort documentation must be submitted with the Contractor’s bid or proposal. 12.3.2 A Contractor cannot require exclusive subcontracting or teaming arrangements or agreements with subcontractors. 12.3.3 In evaluating a Contractor’s good faith efforts submission, BDDD will only consider those documented efforts that occurred prior to the good faith effort submission. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 20 12.3.4 The submission of good faith efforts documentation is a matter of responsiveness and shall include a specific response to each of the following criteria with the bid or proposal. In addition, a Contractor may supplement its responses to include any additional information with the bid or proposal the Contractor believes may be relevant. Failure of the Contractor to demonstrate adequate good faith efforts as to any one of the following categories shall render the overall good faith showing insufficient and the bid/proposal non-responsive. The required SBE good faith efforts are set forth below: 12.3.4.1 Whether the Contractor attended any pre-bid or pre-proposal meetings scheduled by BDDD to discuss subcontracting and supplier opportunities for SBE participation (acceptable documentation shall be copies of the meeting sign-in sheets with Contractor name noted as signed-in); 12.3.4.2 Whether the Contractor advertised in general circulation, trade association, and/or SBE focused media concerning subcontracting and supplier opportunities (acceptable documentation shall be copies of advertisement, newspaper page where advertisement was posted or print media confirmations); 12.3.4.3 Whether the Contractor provided written notice via email or facsimile to a reasonable number of SBEs and/or contacted a reasonable number of SBEs via telephone about the subcontracting/supplier opportunities. A “reasonable number of SBEs” is based on the number of all SBEs available in the areas of subcontracting or supplier opportunities (acceptable contact modes for solicitation shall be letters, facsimile transmissions, telephone communications and email); 12.3.4.4 Whether the Contractor solicited the SBEs at least seven (7) business days prior to bid opening, exclusive of the day the bids are opened, to allow SBEs to participate effectively. Also, whether the Contractor followed up those initial solicitations of interest by contacting SBEs at least three (3) business days prior to bid opening to determine with certainty whether the SBEs were interested (appropriate steps may be demonstrated by second contact attempts by letter, facsimile transmission, telephone communication or email, if bidder/proposer failed to make contact on its first attempt); 12.3.4.5 Whether the Contractor selected portions of the work to be performed by SBEs in order to increase the likelihood of meeting the SBE goals including, where appropriate, breaking down the Contract into economically feasible subcontracts to facilitate SBE participation. This includes portions of the work to be performed by SBEs the Contractor would otherwise prefer to perform with its own workforce. The ability or desire of a Contractor to perform the services of a contract with its own workforce does not relieve the Contractor of the responsibility to meet the contract goal or demonstrate good faith efforts to do so (The bidder/proposer shall make a moderate and reasonable adjustment to the normal and practiced industry standard that demonstrates a reasonable willingness to divide up scopes of work to provide more opportunities for SBEs to bid/quote); 12.3.4.6 Whether the Contractor provided interested SBEs with adequate information about the plans, specifications, scope of work and requirements of the contract or adequate information about the locations of the plans, specifications, scope of work and requirements of the contract (such access shall be provided at least seven (7) business days before bid date or proposal submission); CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 21 12.3.4.7 Whether the Contractor fairly investigated and evaluated the interested SBEs’ regarding their capabilities, not rejecting SBEs as unqualified without sound reasons based on a thorough investigation. Also, whether the Contractor provided verification, including a statement giving the Contractor’s reasons for its conclusion, that it rejected each non-utilized SBE because the SBE was not qualified. Qualifications must be based on factors other than solely the amount of the SBE’s bid. (Appropriate steps may be demonstrated with a summary matrix that identifies all bidders/proposers, evaluation criteria, assessments, conclusions and verifications); 12.3.4.8 A Contractor may not reject a SBE as being unqualified without sound reasons based on a reasonably thorough investigation and assessment of the SBE’s capabilities and expertise; 12.3.4.9 Whether the Contractor negotiated in good faith with interested SBEs regarding price, using good business judgment and not rejecting reasonable quotes from interested SBE firms. Also, whether the Contractor provided written documentation why the Contractor and each of the SBEs contacted did not succeed in negotiating an agreement (Good faith negotiation shall mean scheduled meaningful discussions that demonstrably seek to find reasonable ways to utilize the SBE on the contract); 12.3.4.10 Whether the Contractor made efforts to assist interested SBEs in obtaining Board or Contractorrequired bonding, lines of credit, insurance, etc.; 12.3.4.11 Whether the Contractor made efforts to assist interested SBEs in obtaining necessary equipment, supplies, materials, or related assistance or services; 12.3.4.12 Whether the Contractor effectively used the services of available minority and women community organizations; chambers and contractor groups; local, State, and Federal business assistance offices, and other organizations that provide assistance in the identification of SBEs (acceptable contact modes for solicitation shall be letters, facsimile transmissions, telephone communications and email, list(s) of SBEs identified, marketing brochure or flyers); 12.3.4.13 Whether the Contractor obtained written documentation from the Board’s approved Surety Support Consultant, if applicable, or from a bona fide surety company indicating that bonding was denied and for what reason(s), prior to the SBE being rejected as a potential subcontractor for failing to obtain Contractor-required bonding. Documentation furnished by a surety company will be subject to verification by BDDD; and 12.3.4.14 Whether other Contractors have attained a sufficient level of SBE participation to meet the contract goals will also be taken into consideration in determining whether the Contractor has made a good faith effort. 12.3.5 BDDD will look not only at the different kinds of efforts that the Contractor has made but also the quantity and intensity of those efforts. Efforts that are merely pro-forma are not good faith efforts to meet the goal, even if they are sincerely motivated. BDDD will also consider if, given all relevant circumstances, the Contractor’s efforts could reasonably be expected to produce a level of SBE participation sufficient to meet the goal. 12.3.6 Whether or not the established goal has been met and/or whether there were sufficient good faith efforts is considered a matter of the Contractor’s responsiveness. The requirement to submit documentation that the goal has been met or good faith documentation in the manner prescribed by BDDD is considered a matter of the Contractor’s responsiveness. The Board will only award contracts to Contractors determined to be responsive and responsible. If a Contractor fails to submit good faith efforts documentation with the bid or proposal, it waives the right to appeal the CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 22 good faith efforts decision. The Vice President of BDDD or designee shall be responsible for determining whether the Contractor made the required good faith effort to meet the SBE contract goal and, if not, shall recommend that the Contractor be deemed not responsible. 12.3.7 If a Contractor desires a review of the Vice President of BDDD’s decision, it shall file a written request for final reconsideration within 10 business days after receipt of the decision to the Reconsideration Official, Executive Vice President of Administration & Diversity, P.O. Box 619428, DFW Airport, TX 75261. As part of the reconsideration, the Contractor will have the opportunity to provide written documentation or argument concerning the issue of good faith. 12.3.8 The Contractor has a continuing obligation as a covenant of performance to meet the SBE utilization to which it committed at contract award, inclusive of change orders, amendments, and modifications. If the Contractor during contract performance must replace a SBE for any reason, it must follow the provisions of Section – MODIFICATIONS OR SUBSTITUTIONS herein governing the substitution of SBEs and make documented good faith efforts to meet its original SBE contractual commitment. Such good faith efforts during contract performance must include, but are not limited to: 12.3.8.1 Solicitation of SBEs that are certified in the applicable area of work or specialty; 12.3.8.2 Providing interested SBEs with adequate information about the plans, specifications, scope of work and requirements of the contract; 12.3.8.3 Fairly investigating and evaluating the interested SBEs’ regarding their capabilities, not rejecting SBEs as unqualified without sound reasons based on a thorough investigation, and providing verification, including a statement giving the Contractor’s reasons for its conclusion, that it rejected each non-utilized SBE because the SBE was not qualified. Qualifications must be based on factors other than solely the amount of the SBEs bid; 12.3.8.4 Negotiating in good faith with interested SBEs regarding price, using good business judgment and not rejecting reasonable quotes from interested SBEs and providing written documentation why the Contractor and any of the SBEs contacted did not succeed in negotiating an agreement; and 12.3.8.5 Effectively using the services of available minority and women community organizations; chambers and contractor groups; local, State, and Federal business assistance offices, and other organizations that provide assistance in the identification of SBEs 12.3.9 A Contractor determined not to have made good faith efforts to meet its SBE contractual commitments may request administrative review and final consideration by the Vice President of BDDD under the Board’s SBE Policy and Administrative Procedures. The Contractor may elect to meet in person to discuss whether the Contractor made good faith efforts in accordance with the SBE Policy and Administrative Procedures. 12.4 COUNTING SBE PARTICIPATION 12.4.1 BDDD will evaluate each bid or proposal to determine the responsiveness of the bid or proposal to the SBE requirements. In determining if a Contractor’s committed levels of participation meet or exceed the solicitation’s SBE goal, BDDD shall base its determination solely on the information provided in the bid or proposal document. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 23 12.4.1.1 Unless otherwise specified in the solicitation, all bids or proposals for the provision of Indefinite Delivery or Job-Order-Contracts for a period of time and with no delineation of the dollar amount for specific on-call projects, the Contractor shall list only the anticipated percentage of SBE contractual commitment for each listed SBE, rather than specific dollar amounts. 12.4.1.2 If a joint venture is proposed to meet the goal or any portion thereof, the total value of the distinct and clearly defined portions of the work of the contract that the SBE will perform with its own workforce and for which it is at risk will be counted. 12.4.1.3 When calculating participation levels, percentages and dollar amounts for each SBE, the Contractor cannot round up in determining whether or not the total of these amounts meets or exceeds the contract goal. 12.4.2 A SBE must be certified as a SBE by an approved entity of the Board at the time of bid or proposal submission to be counted towards meeting the contract goal. Approved certification entities include the Small Business Administration 8(a) Program, Texas Department of Transportation (TxDOT), North Central Texas Regional Certification Agency, D/FW Minority Supplier Development Council and the Women’s Business Council Southwest. Other certifications are not acceptable. The Contractor may count towards its SBE contractual commitment a SBE that is certified during the performance of the contract if the SBE is added to the contract or substituted for a SBE pursuant to Section – MODIFICATIONS OR SUBSTITUIONS herein. 12.4.3 The Contractor may not count toward its SBE contractual commitment the dollar value of work performed by a SBE after it has ceased to be certified as a SBE, except where the SBE is no longer certified because it has exceeded 12.4.4 The size standard per the SBE Policy and administrative procedures. 12.4.5 SBE prime Contractors can count their self-performance toward meeting the SBE goal, but only for the scope of work and at the percentage level they will self- perform. 12.4.6 When a SBE participates in a contract, the Contractor shall count only the value of the work actually performed by the SBE toward SBE goals. 12.4.6.1 The Contractor shall count the entire amount of that portion of a contract (or other contract not covered by this section) that is performed by the SBEs own work forces. The Contractor may count the cost of supplies and materials obtained by the SBE for the work of the Contract, including supplies purchased or equipment leased by the SBE (except supplies and equipment the SBE subcontractor purchases or leases from the prime Contractor or its affiliate). 12.4.6.2 The Contractor shall count toward the SBE goals the entire amount of fees or commissions charged by a SBE for providing a bona fide service, such as professional, technical, consultant, or managerial services, or for providing bonds or insurance specifically required for the performance of an Airport Contract, provided it determines the fee to be reasonable and not excessive as compared with fees customarily allowed for similar services. 12.4.6.3 When a SBE subcontracts part of the work of its contract to another firm, the value of the subcontracted work may be counted towards the SBE goal only if the SBE's subcontractor is itself a SBE. Work that a SBE subcontracts to a non-SBE firm does not count toward SBE goals. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 24 12.4.7 The Contractor will count expenditures to a SBE subcontractor towards the SBE goal only if the SBE is performing a commercially useful function on the contract. 12.4.7.1 A SBE performs a commercially useful function when it is responsible for execution of the work of the contract and is carrying out its responsibilities by actually performing, managing, and supervising the work involved. To perform a commercially useful function, the SBE must also be responsible, with respect to materials and supplies used on the contract, for negotiating price, determining quality and quantity, ordering the materials, and installing (where applicable) and paying for the materials itself. To determine whether a SBE is performing a commercially useful function, the Contractor must evaluate the amount of the work subcontracted, industry practices, whether the amount the firm is to be paid under the contract is commensurate with the work it is actually performing, the SBE credit claimed for its performance of the work, and other relevant factors. 12.4.7.2 A SBE does not perform a commercially useful function if its role is limited to that of an extra participant in a transaction, contract, or project through which funds are passed in order to obtain the appearance of SBE participation. In determining whether a SBE is such an extra participant, the Contractor must examine, among other relevant factors, similar transaction, particularly those in which SBEs do not participate. 12.4.7.3 If a SBE does not perform or exercise responsibility for at least 30 percent of the total cost of its contract with its own work forces, or the SBE subcontracts a greater portion of the work of a contract then would be expected on the basis of normal industry practice for the type of work involved, the Contractor must presume that it is not performing a commercially useful function. 12.4.7.4 When a SBE is presumed not to be performing a commercially useful function as provided in this section, the SBE may present evidence to rebut this resumption. BDDD may determine that the firm is performing a commercially useful function given the type of work involved and normal industry practices. 12.4.8 The Contractor shall use the following factors in determining whether a SBE trucking company is performing a commercially useful function: 12.4.8.1 The SBE must be responsible for the management and supervision of the entire trucking operation for which it is responsible on a particular contract, and there cannot be a contrived arrangement for the purpose of appearing to meet the SBE goal. 12.4.8.2 The SBE must itself own and operate at least one fully licensed, insured and operational truck used on the contract. 12.4.8.3 The SBE shall receive credit for the total value of the transportation services it provides on the contract using trucks it owns, insures, and operates using drivers it employs. 12.4.8.4 The SBE may lease trucks from another SBE, including an owner-operator who is certified as a SBE. The SBE who leases trucks from another SBE shall receive credit for the total value of the transportation services the lessee SBE provides on the contract. 12.4.8.5 The SBE may also lease trucks from a non-SBE, including from an owner-operator. The SBE who leases trucks from a non-SBE is entitled to a credit only for the fee or commission it receives as a result of the lease arrangement. The SBE does not receive credit for the total value of the transportation services provided by the lessee, since these services are not provided by a SBE. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 25 12.4.8.6 For purposes of this paragraph, a lease must indicate that the SBE has exclusive use and control over the truck. This does not preclude the leased truck from working for others during the term of the lease with the consent of the SBE, so long as the lease gives the SBE absolute priority for use of the leased truck. Leased trucks must display the name and identification number of the SBE. 12.4.9 The Contractor shall count expenditures to SBEs for materials or supplies towards the SBE goal as follows: 12.4.9.1 SBE Manufacturer 12.4.9.1.1 If the materials or supplies are obtained from a SBE manufacturer, count one hundred percent (100%) of the cost of the materials or supplies towards the SBE goal. 12.4.9.1.2 For purposes of this paragraph, a manufacturer is a firm that operates or maintains a factory or establishment that produces, on the premises, the materials, supplies, articles, or equipment required under the contract and of the general character described by the specifications. 12.4.9.2 SBE Regular Dealer 12.4.9.2.1 If the materials or supplies are purchased from a SBE regular dealer, count sixty percent (60%) of the cost of the materials or supplies towards the SBE goal. 12.4.9.2.2 For purposes of this section a regular dealer is a firm that owns, operates, or maintains a store, warehouse, or other establishment in which materials, supplies, articles or equipment of the general character described by the specifications and required under the contract are bought, kept in stock, and regularly sold or leased to the public in the usual course of business. 12.4.9.2.2.1 To be a regular dealer, the firm must be an established, regular business that engages, as its principal business and under its own name, in the purchase and sale or lease of the products in question. 12.4.9.2.2.2 A regular dealer is presumed to keep such materials, supplies, articles or equipment in stock, but must in any event bear the risk of loss of such items. A person may be a regular dealer in such bulk items as petroleum products, steel, cement, gravel, stone, or asphalt without owning, operating, or maintaining a place of business as provided in this paragraph if the person both owns and operates distribution equipment for the products. Any supplementing of regular dealers’ own distribution equipment shall be by a long-term lease agreement and not on an ad hoc or contract-by-contract basis. 12.4.9.2.2.3 Packagers, brokers, manufacturers’ representatives, or other persons who arrange or expedite transactions are not regular dealers within the meaning of this paragraph. 12.4.9.3 With respect to materials or supplies purchased from a SBE which is neither a manufacturer nor a regular dealer, count the entire amount of fees or commission charges for assistance in the procurement of the materials and supplies, or fees or transportation charges for the delivery of materials or supplies required on a job site, towards the SBE goal, provided the fees are reasonable and not excessive as compared with fees customarily allowed for similar services. However, the Contractor shall not count any portion of the cost of the materials and supplies themselves toward SBE goals. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 26 12.4.10 If a SBE subcontractor is not certified at the time of the execution of the contract, supplemental agreement or subcontract, the Contractor may not count the firm’s participation towards the SBE goal until the firm is certified. Additionally, the Contractor shall not count the dollar value of work performed under a contract with a firm after it has ceased to be SBE certified, except where the SBE is no longer certified because it has exceeded the size standard per the SBE Policy and administrative procedures. 12.4.11 BDDD will count SBE participation where the SBE or joint venture partner performs a portion of work on the contract and the percentage of ownership or equity of the SBE in joint venture. BDDD will allow the joint venture to count the portion of the total dollar value of the contract equal to the distinct, clearly defined portion of the work of the contract that the SBE joint venture partner performs with its own forces toward the SBE commitment and for which it is at risk. 12.4.12 The Contractor shall not count the participation of a SBE subcontractor toward the goal until the amount has been actually paid to the SBE. 12.4.13 The following expenditures to SBE firms may also count toward the SBE goal: 12.4.13.1 The fees or commissions charged for providing a bona fide service, such as professional, technical, consultant or managerial services, and assistance in the procurement of essential personnel, facilities, equipment, materials or supplies required for performance of the contract, provided that the fee or commission is determined by the Airport to be reasonable and not excessive as compared with fees customarily allowed for similar services. 12.4.13.2 The fees charged for delivery of material and supplies required on a job site (but not the cost of materials and supplies themselves) when the hauler, trucker or delivery service is not also the manufacturer of or a regular dealer in the materials and supplies, provided that the fee is determined by BDDD to be reasonable and not excessive as compared with fees customarily allowed for similar services. 12.4.13.3 The fees of commission charged for providing any bonds or insurance specifically required for the performance of the contract, provided that the fee or commission is determined by BDDD to be reasonable and not excessive as compared with fees customarily allowed for similar services. 12.5 CERTIFICATION 12.5.1 In order to count the participation of SBEs towards the contract goal, the SBE must be certified by the Small Business Administration 8(a) Program, Texas Department of Transportation (TxDOT), North Central Texas Regional Certification Agency, D/FW Minority Supplier Development Council and the Women’s Business Council Southwest. Other certifications are not acceptable. BDDD reserves the right in its sole discretion to reject the certification status of any firm for credit towards the SBE goal, regardless of whether it is certified by an accepted agency. 12.5.2 In addition to having a valid certification from one of the entities listed above, the MBE must have a place of business in the Airport’s market area at the time the firm is submitted for credit towards meet the MBE goal, which is defined as for purposes of these Special Provisions as the North Texas Commission twelve-county area of Dallas, Tarrant, Collin, Delta, Denton, Ellis, Hunt, Johnson, Kaufman, Parker, Rockwall, and Wise counties. The MBE must provide any requested documentation to establish its place of business to the satisfaction of BDDD. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 27 12.5.3 The Contractor must submit to BDDD a properly completed SBE certificate or letter, with all required attachments, for all SBEs proposed to be utilized as subcontractors or suppliers to meet the contract goal at the time of bid/proposal submission. 12.5.4 A firm must be certified as a SBE by an agency accepted by BDDD at the time of bid or proposal submission to be counted towards meeting the goal for purposes of determining contract award. However, the Contractor may count SBEs certified during the performance of the contract towards its SBE contractual commitment once documentation confirming such certification is submitted to and approved by BDDD. 12.5.5 BDDD and the Texas Department of Transportation maintain a current listing of certified SBEs. Bidders and proposers must utilize these Directories to assist them in locating SBEs for the work required on the contract. The SBE Directories are located at: http://www.dot.state.tx.us/business/sbeinfo.htm https://dfw.diversitysoftware.com/FrontEnd/VendorSearchPublic.asp?TN=dfw&XID=5886 12.5.6 SBE certification does not constitute a representation or warranty as to the qualifications or capabilities of any certified firm. 12.6 SBE UTILIZATION FORMS AND RELATED DOCUMENTATION 12.6.1 Each Contractor must submit for all solicitations, bids or proposals, completed SBE utilization forms as outlined below. Forms referenced herein can be found in “Bid Response Forms” section 12.6.1.1 Invitation for Bid (IFB) for Construction Projects: 12.6.1.1.1 Commitment to SBE Participation must be submitted at the time of bid submission. 12.6.1.1.2 Preliminary Schedule of Subcontractors must be submitted at the time of bid submission with copies of corresponding certification certificates attached. 12.6.1.1.3 Good Faith Effort Documentation. If the Contractor fails to meet the SBE goal, this documentation must be submitted at the time of bid submission. 12.6.1.1.4 Final Schedule of Subcontractors shall be submitted within three (3) business days from the date of the bid opening or with the bid verification. 12.6.1.1.5 Intent to Perform as a Subcontractor. A signed and executed form for each SBE subcontractor identified on the Final Schedule of Subcontractors, shall be submitted within three (3) business days from the date of the bid opening or with the bid verification. 12.6.1.2 Invitation for Bid (IFB) for General Goods and Services Projects: 12.6.1.2.1 Commitment to SBE Participation must be submitted at the time of bid submission. 12.6.1.2.2 Good Faith Effort Documentation. If the Contractor fails to meet the SBE goal, this documentation must be submitted at the time of bid submission. 12.6.1.2.3 Final Schedule of Subcontractors shall be submitted at the time of bid submission with copies of corresponding certification certificates attached. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 28 12.6.1.2.4 If the solicitation is for an indefinite-delivery contract, the contractor shall submit a statement of commitment along with the pool of subcontractors it intends to utilize to fulfill its commitment. 12.6.1.2.5 Intent to Perform as a Subcontractor. A signed and executed form for each SBE subcontractor should be submitted at bid time. 12.6.1.3 Request for Proposals (RFP) or Request for Qualifications (RFQ): 12.6.1.3.1 Commitment to SBE Participation must be submitted at the time of proposal submission. 12.6.1.3.2 Preliminary Schedule of Subcontractors must be submitted at the time of proposal submission with copies of corresponding certification certificates attached. 12.6.1.3.3 Good Faith Effort Documentation. If the Contractor fails to meet the SBE goal, this documentation must be submitted at the time of proposal submission. 12.6.1.3.4 Final Schedule of Subcontractors shall be submitted with the best and final offer. 12.6.1.3.5 Intent to Perform as a Subcontractor. A signed and executed form for each SBE subcontractor identified on the Final Schedule of Subcontractors, shall be submitted with the best and final offer. 12.6.1.4 Request for Price Proposal for a task/delivery order under an Indefinite Delivery Contract: 12.6.1.4.1 Commitment to SBE Participation must be submitted at the time of proposal submission. 12.6.1.4.2 Preliminary Schedule of Subcontractors must be submitted at the time of initial price proposal submission with copies of corresponding certification certificates attached. 12.6.1.4.3 Final Schedule of Subcontractors must be submitted with the final price proposal. 12.6.1.4.4 Intent to Perform as a Subcontractor. A signed and executed form for each SBE subcontractor identified on the Final Schedule of Subcontractors, must be submitted with the final price proposal. 12.6.2 Any commitments to meet the SBE goal must be detailed on the Commitment to Small Business Enterprise (SBE) Participation form included with the bid/proposal. This commitment includes the following: ”The Contractor must maintain the SBE participation level to which it committed at contract award throughout the performance of the contract. A Contractor may not terminate for convenience a SBE subcontractor (or an approved substitute SBE) and then perform the work of the terminated subcontract with its own workforces, those of an affiliate or any other firm, without the prior written consent from BDDD. When a SBE subcontractor is terminated, or fails to complete its work on the contract for any reason, the Contractor is required to make good faith efforts to substitute another SBE to fulfill its SBE contractual commitment.” 12.6.3 The Schedule of Subcontractors form must list all subcontractors the Contractor intends to use in performing the work of the project, including non-SBEs, and detail the preliminary and/or final percentage and dollar commitment of the Contractor to SBE participation. Only SBEs identified and the levels of participation listed for each at the time of bid submission will be considered in determining whether the Contractor has met the goal. All SBEs must be properly certified under the guidelines of the CERTIFICATION section. Submission of the Intent to Perform as a Subcontractor form for each SBE shall constitute a representation by the Contractor to the CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 29 Board that it believes the SBE to be certified as a SBE to perform the work as designated. It shall also represent a commitment by the Contractor that if it is awarded the contract, it will enter into a subcontract with the SBE for the work described at the approximate price and percentage set forth in the Intent to Perform as a Subcontractor form. 12.6.4 If the SBE's information or status changes after the form has been submitted but prior to award of the contract, the Contractor must immediately notify BDDD of the change and a written explanation for the change by submitting a Request for Approval of Change to Final Schedule of Subcontractors form. No change in SBE participation after bid submission, but prior to contract award, may change, or be deemed to change, the Contractor’s submitted bid amount. Any change in the utilization of a SBE shall be governed by the MODIFICATION OR SUBSTITUTION provision below. 12.6.5 Except as authorized by BDDD, the Contractor shall enter into formal agreements with the SBEs listed on the Final Schedule of Subcontractors and Intent to Perform as a Subcontractor forms within ten (10) business days after receipt of the contract executed by the Board. If requested, the Contractor must provide the BDDD copies of those agreements within five (5) business days of the written request. 12.7 PAYMENT 12.7.1 It is Board policy that all invoices in compliance with contract payment terms and conditions should be paid within thirty (30) calendar days from the date the original invoice is received, or sooner if required by the contract terms. “The prime Contractor on construction, general services, supplier and other Board professional and non-professional services contracts who receives a payment under a Board contract shall pay its subcontractors no later than the seventh (7th) calendar day after the date the prime Contractor receives payment from the Board. The prime Contractor shall also promptly request the release of any retainage withheld from subcontractors within seven (7) calendar days after the subcontractor’s work is satisfactorily completed and receives partial acceptance, substantial completion or final completion/final acceptance as defined in the General Provisions of the contract. Furthermore, the prime Contractor shall pay the subcontractor its retainage within seven (7) days after the date the prime Contractor receives the subcontractor’s retainage payment from the Board. A finding of non-payment shall be a material breach of this Contract. The Board may withhold progress payments until the Contractor demonstrates timely payment of sums due subcontractors. The Board also reserves the right to exercise other breach of contract remedies” 12.7.2 In an effort to remove the obstacle of the length of time for subcontractor payments on Board procurements, the Board has an Expedited Payment Policy. This policy is applicable if a Contractor has been awarded a multi-year contract for construction and/or maintenance services of at least $10,000,000 in contract value. The Expedited Payment program requires those eligible Contractors that voluntarily participate in the program to pay their subcontractors within seven (7) calendar days after receipt of the subcontractor’s invoice. The Board would then pay interest and provide other incentives to the Contractor on eligible expedited payments according to the Expedited Payment Process and Policy. The terms for Expedited Payment will be negotiated prior to the issuance of the Notice to Proceed. 12.7.3 To ensure that the Contractor meets all its SBE contractual commitments, BDDD will review the Contractor's SBE utilization throughout the term of the contract, including any term extensions of the original contract period. If a contract includes a SBE contractual commitment, the Contractor must report all SBE payments using the BDDD’s online reporting system and submit a Pay Period CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 30 Activity Report (PPAR) (with verifying information) concurrent with the Contractor’s submission of payment requests with each invoice. 12.8 MODIFICATIONS OR SUBSTITUTIONS 12.8.1 This Section applies to all subcontractor modifications, changes and substitutions under this contract. The Contractor shall comply with this Section to the extent needed to achieve its SBE contractual commitment stated in its Commitment to Small Business Enterprise (SBE) Participation form. 12.8.2 The Contractor understands that if change orders or any other contract modifications are issued under the contract, the Contractor shall have a continuing obligation to immediately inform BDDD in writing of any agreed upon increase or decrease in the scope of work of such contract, regardless of whether such increase or decrease in scope of work has been reduced to writing at the time of notification. 12.8.3 The Contractor agrees that if change orders or other contract modifications are issued under the contract that include an increase in the scope of work whether by amendment, change order, force account or otherwise which increases or decreases the dollar value of the contract, whether or not such change is within the scope of work designated for performance by a SBE at the time of contract award, then such amendment, change order or other modification shall be contemporaneously submitted to BDDD. The Contractor must make good faith efforts to meet its SBE contractual commitment. If the Contractor is unable to meet its SBE contractual commitment, it must submit a Request for Approval of Change to Final Schedule of Subcontractors, must be approved in writing by BDDD. 12.8.4 The Contractor cannot terminate or otherwise change the terms of its Final Schedule of Subcontractors prior to or after contract award without the prior written consent of BDDD. This includes, but is not limited to, instances in which the Contractor seeks to perform work originally designated for a SBE subcontractor with its own forces or those of an affiliate, a non-SBE or another SBE. 12.8.5 The Contractor must demonstrate good cause to terminate the SBE to the satisfaction of BDDD. Good cause includes the following circumstances: 12.8.5.1 The listed SBE subcontractor fails or refuses to execute a written contract. 12.8.5.2 The listed SBE subcontractor fails or refuses to meet the Contractor’s reasonable, nondiscriminatory bond requirements. 12.8.5.3 The listed SBE subcontractor becomes bankrupt, insolvent or exhibits credit unworthiness. 12.8.5.4 The listed SBE is ineligible to work on public works projects because of suspension and debarment proceedings pursuant to federal or state law. 12.8.5.5 BDDD has determined that the listed SBE subcontractor is not a responsible contractor. 12.8.5.6 The listed SBE subcontractor voluntarily withdraws from the project and provides BDDD written notice of its withdrawal. 12.8.5.7 The listed SBE subcontractor is ineligible to receive to receive credit for the type of work required. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 31 12.8.5.8 The SBE owner dies or becomes disabled with the result that the listed SBE subcontractor is unable to complete its work on the contract. 12.8.5.9 Other good cause as determined in BDDD’s sole discretion, Good cause does not include where the Contractor seeks to terminate a SBE it relied upon to obtain the contract so that the Contractor can self-perform the work or substitute another SBE or non-SBE subcontractor to perform the work for which the SBE was engaged or listed on the Final Schedule of Subcontractors. 12.8.6 The Contractor must give the SBE notice in writing, with a copy to BDDD, of its intent to request to terminate and/or substitute, and the detailed reasons for the request. 12.8.7 If the Contractor proposes to terminate or substitute a SBE subcontractor for any reason, the Contractor must make good faith efforts as defined in Section C herein to find a substitute SBE subcontractor for the original SBE to meet its SBE contractual commitment. Its good faith efforts shall be directed at finding another SBE to perform or provide at least the same amount of work, material or service under the contract as the original SBE to the extent necessary to meet its SBE contractual commitment. The Contractor may also find additional SBEs and/or adjust the current/projected SBE participation to meet its SBE contractual commitment. 12.8.8 The Contractor must submit an Intent to Perform as a Subcontractor form for each proposed new SBE subcontractor. BDDD will approve or disapprove the substitution based on the Contractor’s documented compliance with these provisions. 12.8.9 All changes to the Intent to Perform As A Subcontractor form must be submitted for review and approval through the Request for Approval of Change to Final Schedule of Subcontractors form when adding, changing, or deleting any subcontractor. 12.8.10 If the Contractor does not comply with these provisions relating to the modification or termination of, and/or substitution for a SBE subcontractor, the Board may elect to apply contract remedies as described in the Board’s Manual and these SBE Special Provisions. Additionally, the Board may order the Contractor to forfeit the profits from the terminated portion of the SBE subcontract. 12.9 COMPLIANCE AND ENFORCEMENT 12.9.1 The Contractor must forward all necessary documents and information during the course of performance and to close out the Contract and must cooperate with BDDD in providing any information, including the final accounting for SBE participation on the Contract. BDDD reserves the right to exercise all rights and remedies, including those in the PAYMENT section herein, to ensure receipt of all necessary documents. 12.9.2 The SBE participation percentage commitment made by the Contractor at the time of contract award is deemed to be contractual. Therefore, failure of the Contractor to meet the SBE contractual commitment or any other provision of this contract or the SBE program regulations, policies or procedures may constitute a material breach of the contract. If the Contractor is found by BDDD to be in violation of the provisions of this contract, the Board’s SBE Policy or any other applicable law or regulation, including but not limited to the failure to submit required information or to cooperate with BDDD, or the submission of false, misleading or materially incomplete statements, documentation or records, it shall be subject to sanctions. BDDD may exercise any or all of its rights, including but not limited to withholding funds, imposition of monetary penalty, suspension, debarment or termination. If the contract is suspended or terminated, BDDD CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 32 reserves all its rights at law or equity, with such suspension or termination being deemed a response to a Contractor default, as appropriate, by applicable law. 12.9.3 If BDDD determines, in its sole discretion, that a Contractor is in noncompliance with this contract, Board’s SBE Policy or any other applicable law or regulation, the Contractor may be assessed a civil, remedial penalty, to be determined in BDDD’s sole discretion. In assessing such civil penalty, BDDD shall calculate the applicable amount of the civil penalty, and may reduce or waive all or part of such penalty, in its sole discretion, in consideration of the following factors: 12.9.3.1 The length of the period of noncompliance; 12.9.3.2 The severity of the noncompliance; 12.9.3.3 The history of the Contractor’s previous noncompliance with the SBE program or any other applicable law or regulation; 12.9.3.4 The monetary impact of the civil penalty on the Contractor in correcting such noncompliance; or 12.9.3.5 The other facts and circumstances relevant to the noncompliance. 12.9.4 BDDD shall collect assessed and unpaid civil penalties under this Subsection by action initiated in any court of competent jurisdiction for collection of such penalty. A stay of any order of BDDD’s action pending judicial review shall not relieve any Contractor from any civil penalty obligation imposed under this Subsection. 12.9.5 Any such assessed civil penalties may also be offset against any amount, including but not limited to Contract retainage, otherwise due and owing to the Contractor. 12.9.6 The Board may report any suspected false, fraudulent or dishonest conduct relating to the Contractor’s performance, attempted performance or purported performance of its obligations under these SBE Contract Provisions to the Board’s Department of Audit Services or to any applicable enforcement agency, including the State Attorney General's Office and appropriate federal law enforcement authorities. If a conviction or a guilty plea is obtained pursuant to such prosecution, the perpetrator may be barred from contracting with the Board to the extent authorized by law. 13 WARRANTY INFORMATION Manufacturers’ standard warranty for parts and labor must be included in the prices bid and must meet or exceed any additional warranty requirements specified herein. All manufacturers' warranties shall inure to the benefit of the Board, and replacement of defective materials shall be made promptly upon request. All warranties are subject to compliance with the Uniform Commercial Code. Warranty shall be effective the date of acceptance by the Board. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 33 14 EXHIBIT A – PAY PERIOD ACTIVITY REPORT (PPAR) Note: Tw o (2) original copies of the PPAR must be attached to each invoice submitted f or payment. Failure to attach a PPAR may result in a delayed payment process. DISA DVA N T A G ED/ SM A L L / M IN O RIT Y/ WO M EN BU SIN ESS EN T ERPRISE (D/ S/ M / WBE) PRO G RA M Pay Per io d Ac t iv it y Repo r t (PPAR) Reporti ng Peri od f or the M onth_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 20_ _ _ _ _ _ _ _ _ Invoi ce Da te _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ P r ime Co nt r a ct o r / Co ns ult a nt Na me: C u r r e n t C o n t r a ct V a l u e : Ad d r es s : Co nt r a ct Numb er : P r o ject Tit le: Sup p lement a l Ag r eement No . : P a y R eq ues t Numb er : L i st al l S u bc on trac tors/S u bc on su l tan ts Aw ards an d/or Pu rc h ase s M ade on th i s Proj e c t as of th i s Re porti n g Pe ri od Certified Subcontractor/Subconsultant/Vendor Name D/S/M/ WBE NonM/WBE Description of Services Committed $ Amount $ Paid Through Reporting Date Monthly Payments TO TAL S (Use additional sheets if necessary) P r ime Co nt r a ct o r / Co ns ult a nt MONTHL Y Summary Mo nthl y $ Mo nthl y % A. Prime Participation B.D/S/M/WBE Subs Participation & Percentage Paid C.Non-D/S/M/WBE Subs Participation & Percentage Paid D.Total Paid to Date for this Month P r ime Co nt r a ct o r / Co ns ult a nt CUMUL ATIVE D o lla r Amo unt P a id Thr o ug h R ep o r t ing P er io d C u mu l a t i ve $ C u mu l a t i ve % E. Prime Participation F. D/S/M/WBE Subs Participation & Percentage G. Non-D/S/M/WBE Subs Participation & Percentage Paid Through Reporting Period H. Total Paid to Date & Percentage Title Authorized Signature Telephone No. Fax No. Date E-Mail END OF SPECIAL PROVISIONS CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 34 GENERAL TERMS AND CONDITIONS 1 ASSIGNMENT The Contractor is prohibited from assigning, transferring, conveying, subletting, or otherwise disposing of the Contract or its rights, title, or interests therein, or its power to execute such agreement to any other person, company, or corporation without the prior approval, in writing, by the Dallas/Fort Worth International Airport Board’s (Board) Vice President of Procurement and Materials Management Department (PMM), whose approval shall be discretionary. Such consent shall not relieve the assignor of liability in the event of default by its assignee. 2 CHANGES IN CONTRACT The Board reserves the right to make changes in the scope of the Work as may be considered necessary or desirable, and Contractor shall perform the Work as altered, whether increased or decreased, for a new Contract price equitably adjusted to reflect the changes. No allowance will be made for anticipated profits where the scope of the Work has been diminished. All Contract changes must be executed in writing by Contract Change Order signed by the Vice President of PMM or designee from the PMM Department. Payment will be made only for actual quantities of products delivered or Work performed. 3 CODE OF BUSINESS ETHICS 3.1 All Board employees must adhere to the Board’s Code of Business Ethics, which is included in this Section by reference. The Contractor is therefore prohibited from offering or providing Board employees, directly or indirectly, any gifts or other items that the Board’s Code of Business Ethics does not allow the employee to accept. The Contractor shall ensure that all of its management and other Fair Labor Standard Act-exempt employees associated with this Contract read and understand the Board’s Code of Business Ethics. The Board may require each such employee of the Contractor to acknowledge in writing that they have read and do understand the Board’s Code of Business Ethics found online at www.dfwairport.com. 3.2 Additionally, the Board frequently uses outside contractors to perform functions similar to those performed by Board employees (e.g., project managers, quality assurance inspectors, payment analysts, contract administrators, etc.). Contractor employees who perform work associated with this Contract (including any supplemental agreements, extra work authorizations, delivery orders, change orders, etc.) shall comply, in all respects, with the Board’s Code of Business Ethics as it relates to their assigned scope of work on this Contract. For example, a quality assurance inspector may not accept a gift from a subcontractor that he or she is monitoring, if the Board’s Code of Business Ethics would prohibit a Board employee performing the same duties from accepting the gift. 3.3 Any questions related to the interpretation of this Section shall be directed to the Airport Board’s General Counsel. 3.4 The Contractor shall insert an Article containing all the provisions of this Section, including this paragraph, in all subcontracts hereunder executed except altered as necessary for the proper identification of the contracting parties and the Board under this Contract.. 4 COMPLIANCE WITH LAWS Contractor shall comply with all applicable Federal, State and Local laws, statutes and ordinances, and with all applicable regulations or orders of any governmental department, board, bureau or agency, including the Board. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 35 5 CONFIDENTIAL OR PROPRIETARY INFORMATION Any portion of the Contractor’s Bid that is marked confidential or proprietary, or clearly states contains trade secrets of the Contractor may not necessarily guarantee the non-release of the information under the Public Information Act or as otherwise required by law. If access is requested to information in the Contractor’s Bid so marked, the Board shall review the issues thoroughly and, if justified, shall request an opinion by the Attorney General's office prior to releasing any information requested under the Public Information Act. 6 DELIVERY / PERFORMANCE OF SERVICES 6.1 Performance will be made only upon authorization of the Board's Vice President of PMM and shall thereafter be made if, as, and when required and ordered by the Board. 6.2 Performance shall be at the location identified in the Contract or purchase order. When no location is specified, the Board’s Technical Representative will provide direction. 6.3 The scope of this contract and requirements of the Board as shown in the contract specifications and bid shall not be considered as binding on the Board, and the work actually may be less than or greater than projected. 6.4 Bidder warrants that all work under the contract will be of the type and quality specified, and the Board's Vice President of PMM or designee, may reject, and/or refuse work that falls below the quality required in the specifications. 6.5 Failure by the Contractor to make reasonable progress as and when requested shall entitle the Vice President of PMM or designee, to seek work from alternate sources wherever available, with the right to seek reimbursement from the Contractor for amounts, if any, paid by the Board over and above the bid price. 6.6 All materials delivered shall be free of any and all liens and shall upon acceptance thereof become the property of the Board, free and clear of any materialman’s, supplier's, or other type liens. 6.7 All work performed under this Contract, as herein shown under the Specifications, shall be of the highest quality workmanship and shall in every respect meet or exceed the industry standards for this type contract. 6.8 Authorized Board personnel on a routine basis will make inspections. The Contractor must correct any deficiencies in the work performance disclosed during such inspections following receipt of notification. Continued failure to take such corrective actions could, at the Board's discretion, lead to termination of the Contract. 6.9 Failure of Contractor to fully comply with the terms and provisions of this Contract shall constitute grounds for declaring the Contractor in default. 6.10 Acceptance by the Board of any delivery shall not relieve the Contractor/Supplier of any guarantee or warranty, express or implied, nor shall it be considered an acceptance of material not in accordance with the Specifications and shall not waive the Board’s right to request replacement of defective material. 6.11 The Contractor shall at all times when Work is in progress be represented in person, either by a qualified superintendent, or by other designated, qualified representative who is duly authorized CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 36 to receive and execute orders of the Board. 7 DISPUTE RESOLUTION The Board and Contractor agree that before either party files suit against the other to enforce, or otherwise relating to, the terms of this Contract, it shall notify the other party of its intent to sue. Upon delivery and receipt of such notice, the parties agree to submit the matter to be litigated to mediation before a mutually-agreed upon mediator and to diligently pursue a mediated settlement until such time as the parties mutually agree to terminate such mediation or the mediator declares an impasse. No lawsuit under or relating to this Contract by one party against the other may be filed until mediation of the issue has ended in accordance with the terms hereof. Notwithstanding the foregoing, this section may be enforced by action for specific performance or injunctive relief. 8 FINANCIAL INTEREST Contractor understands that Article 11 of the Contract and Agreement between The City of Dallas and The City of Fort Worth, dated April 15, 1968, prohibits any officer or employee of the Board from having any financial interest, direct or indirect, in any Contract with the Board, or be financially interested, directly or indirectly, in the sale to the Board of any land, materials, supplies, equipment or services, except on behalf of the Board as an officer or employee thereof. Any violation of this prohibition shall constitute malfeasance in office, and any officer or employee adjudged guilty thereof shall thereby be subject to removal from his/her office or position by the Board or the Chief Executive Officer. Any violation of this provision by a member of the Board shall be grounds for removal by a vote of two-thirds (2/3rds) of the City Council appointing such member. 9 FISCAL YEAR FUNDING The Board's fiscal year begins October 1 and ends the following September 30th. Budget funds are approved by the Board and the Cities of Dallas and Fort Worth on an annual basis. In the event the Board/Cities should fail to fund the Contract for any fiscal year during the Contract term, the Contract shall automatically terminate on the last day of the fiscal year for which funding has been approved. Contractor will be given no less than sixty-(60) days written notice of any such non-approval of Contract funding. Termination under this clause shall be without penalty to the Board. 10 FORCE MAJEURE Neither Contractor nor the Board shall be responsible or deemed to be in default of its obligations to the other to the extent any failure to perform or delay in performing its obligations under this Contract is caused by events or conditions beyond the reasonable control of that party, and are not due to the negligence or willful misconduct of such party (hereinafter, “force majeure events”). For purposes of this Contract, force majeure events shall include, but not be limited to, acts of God or public enemy, war, riot or civil commotion, strikes, epidemic, fire, earthquake, tornado, hurricane, flood, explosion, or other catastrophes, or events or conditions due to governmental law, regulations, ordinances, order of a court of competent jurisdiction, executive decree or order. However, in the event of such delay(s) or nonperformance, the party so delayed shall furnish prompt written notice to the other party (including the date of inception of the force majeure event and the extent to which it will affect performance) and shall undertake all efforts reasonably possible to cure the delay or nonperformance and mitigate its effects or to otherwise perform. The Board shall not be responsible for payment for any product or service delayed or foreclosed by any force majeure event unless and until such delayed or foreclosed product or service is provided. The provisions of this section shall not preclude the Board from canceling or terminating this Contract (or any order for any goods or services included herein), or from revising the scope of the Work, as otherwise permitted under this Contract. 11 INDEMNIFICATION AND HOLD HARMLESS CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 37 11.1 CONTRACTOR COVENANTS AND AGREES TO FULLY INDEMNIFY AND HOLD HARMLESS, THE DALLAS/FORT WORTH INTERNATIONAL AIRPORT BOARD AND CITIES OF DALLAS AND FORT WORTH AND THE ELECTED OFFICIALS, EMPLOYEES, OFFICERS, DIRECTORS, VOLUNTEERS AND REPRESENTATIVES OF THE DALLAS/FORT WORTH INTERNATIONAL AIRPORT BOARD AND CITIES OF DALLAS AND FORT WORTH, INDIVIDUALLY OR COLLECTIVELY, FROM AND AGAINST ANY AND ALL COSTS, CLAIMS, LIENS, DAMAGES, LOSSES, EXPENSES, FEES, FINES, PENALTIES, PROCEEDINGS, ACTIONS, DEMANDS, CAUSES OF ACTION, LIABILITY AND SUITS OF ANY KIND AND NATURE, INCLUDING BUT NOT LIMITED TO, PERSONAL OR BODILY INJURY, DEATH AND PROPERTY DAMAGE, MADE UPON THE DALLAS/FORT WORTH INTERNATIONAL AIRPORT BOARD AND CITIES OF DALLAS AND FORT WORTH DIRECTLY OR INDIRECTLY ARISING OUT OF, RESULTING FROM OR RELATED TO CONTRACTOR’S ACTIVITIES UNDER THIS CONTRACT, INCLUDING ANY ACTS OR OMISSIONS OF CONTRACTOR, ANY AGENT, OFFICER, DIRECTOR, REPRESENTATIVE, EMPLOYEE, CONTRACTOR OR SUBCONTRACTOR OF CONTRACTOR, AND THEIR RESPECTIVE OFFICERS, AGENTS, EMPLOYEES, DIRECTORS AND REPRESENTATIVES WHILE IN THE EXERCISE OF PERFORMANCE OF THE RIGHTS OR DUTIES UNDER THIS CONTRACT. THE INDEMNITY PROVIDED FOR IN THIS PARAGRAPH SHALL NOT APPLY TO ANY LIABILITY RESULTING FROM THE NEGLIGENCE OF DALLAS/FORT WORTH INTERNATIONAL AIRPORT BOARD AND CITIES OF DALLAS AND FORT WORTH, ITS OFFICERS OR EMPLOYEES, IN INSTANCES WHERE SUCH NEGLIGENCE CAUSES PERSONAL OR BODILY INJURY, DEATH, OR PROPERTY DAMAGE. IN THE EVENT CONTRACTOR AND DALLAS/FORT WORTH INTERNATIONAL AIRPORT BOARD AND CITIES OF DALLAS AND FORT WORTH ARE FOUND JOINTLY LIABLE BY A COURT OF COMPETENT JURISDICTION, LIABILITY SHALL BE APPORTIONED COMPARATIVELY IN ACCORDANCE WITH THE LAWS OF THE STATE OF TEXAS, WITHOUT, HOWEVER, WAIVING ANY GOVERNMENTAL IMMUNITY AVAILABLE TO THE DALLAS/FORT WORTH INTERNATIONAL AIRPORT BOARD AND CITIES OF DALLAS AND FORT WORTH UNDER TEXAS LAW AND WITHOUT WAIVING ANY DEFENSES OF THE PARTIES UNDER TEXAS LAW. 11.2 THE PROVISIONS OF THIS INDEMNIFICATION ARE SOLELY FOR THE BENEFIT OF THE PARTIES HERETO AND NOT INTENDED TO CREATE OR GRANT ANY RIGHTS, CONTRACTUAL OR OTHERWISE, TO ANY OTHER PERSON OR ENTITY. 11.3 CONTRACTOR SHALL PROMPTLY ADVISE THE DALLAS/FORT WORTH INTERNATIONAL AIRPORT BOARD AND CITIES OF DALLAS AND FORT WORTH IN WRITING OF ANY CLAIM OR DEMAND AGAINST THE DALLAS/FORT WORTH INTERNATIONAL AIRPORT BOARD AND CITIES OF DALLAS AND FORT WORTH OR CONTRACTOR KNOWN TO CONTRACTOR RELATED TO OR ARISING OUT OF CONTRACTOR’S ACTIVITIES UNDER THIS CONTRACT. 12 INDEPENDENT CONTRACTOR The relationship of Contractor to Board is that of Independent Contractor. Under no circumstances shall Board be considered in privity of Contract with any subcontractor or supplier hired by Contractor, and such subcontractor or supplier, if any, shall look solely to Contractor or to the Contract Bond Surety, if any, for recovery of any claims for monies owed for material supplied or labor performed relating to the Work hereunder. 13 JURISDICTION CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 38 This Contract shall be construed in accordance with the laws and court decisions of the State of Texas and be enforceable in Dallas County or Tarrant County, Texas, and if legal action is necessary by either party with respect to the enforcement of any and all of its terms and conditions, exclusive venue for same shall lie in Dallas and Tarrant Counties, Texas. 14 NON-DISCRIMINATION As a condition of this Contract, Contractor hereby covenants that it will take all necessary action to insure that, in connection with any Work under this Contract, it will not discriminate in the treatment or employment of any individual or groups of individuals on the grounds of race, color, religion, national origin, age, sex, or handicap unrelated to job performance, either directly, indirectly or through contractual or other arrangements. In this regard, Contractor shall keep, retain and safeguard all records relating to this Contract or Work performed hereunder for a minimum period of three years following final payment by Board or resolution of outstanding issues between the Board and Contractor, whichever is later, with full access allowed to authorized representatives of the Board upon request for purposes of evaluating compliance With this and other provisions of the Contract. 15 NOTICE OF DELAYS Whenever the Contractor encounters any difficulty which is delaying or threatens to delay timely performance (including actual or potential labor disputes), the Contractor shall immediately give notice in writing to the Vice President of PMM, or designee, including all relevant information. Such notice shall not in any way constitute a basis for an extension of the delivery or performance schedule or be construed as a waiver by the Board of any right or remedies to which it is entitled by law or pursuant to provisions herein. Failure to give such notice, however, may be grounds for denial of any request for an extension of the delivery or performance schedule because of such delay. 16 PERSONAL LIABILITY OF PUBLIC OFFICIALS In carrying out any of the Contract provisions or in exercising any power or authority granted to him by this Contract, neither the Board’s Technical Representative, his/her authorized representatives, nor any employees or officers of the Board shall be personally liable. 17 SEVERABILITY If any provision of the Contract is declared or found to be illegal, unenforceable or void, in whole or in part, then both parties shall be relieved of all obligations arising under such provision, but only to the extent that it is illegal, unenforceable or void, it being the intent and agreement of the parties that the Contract shall be deemed amended by modifying such provision to the extent necessary to make it legal and enforceable while preserving its intent or, if that is not possible, by substituting therefore another provision that is legal and enforceable and achieves the same objectives. Any such invalidity, illegality, or unenforceability shall not affect any other provision of the Contract. The parties agree to negotiate in good faith for a proper amendment to the Contract in the event any provision thereof is declared illegal, invalid or unenforceable. 18 SUBLETTING OF CONTRACT The Board will not recognize any subcontractor on the Work. The Contractor shall at all times when Work is in progress be represented in person, either by a qualified superintendent, or by other designated, qualified representative who is duly authorized to receive and execute orders of the Board’s Technical Representative. 19 TAX EXEMPTION STATUS The Board is a local governmental agency and exempt from all city, state, and federal sales and CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 39 use taxes. However, it shall be understood this tax-exempt status cannot be utilized by the Contractor for its purchase, lease, or rental of a motor vehicle. Additional sales tax requirements may pertain to this Contract and, if so, will be detailed in the Special Provisions contained herein. 20 TEMPORARY SUSPENSION OF THE WORK 20.1 The Board Technical Representative, in conjunction with PMM, shall have the authority to suspend the Work wholly, or in part, for such period or periods as he may deem necessary, due to unsuitable weather, or such other conditions as are considered unfavorable for the performance of the work, or for such time as is necessary due to the failure on the part of the Contractor to carry out orders given or perform any or all provisions of the Contract. 20.2 In the event that the Contractor is ordered by the Board’s Technical Representative, in writing, to suspend Work, in whole or in part, for some unforeseen cause not otherwise provided for in the Contract and over which the Contractor has no control, the Contractor shall be paid that part of the Work, if any, not shut down, and for extended overhead, if any relating to the part of the Work suspended. No allowance will be made for anticipated profits. The period of shutdown shall be computed from the effective date of the Technical Representative’s order to suspend Work to the effective date of the Technical Representative’s order to resume the Work. Claims for extended overhead shall be filed with the Board’s Technical Representative within the time period stated in the Board’s Technical Representative’s order to resume Work. The Contractor shall submit with his/her claim information substantiating the amount shown on the claim. The Board’s Technical Representative will forward the Contractor's claim to the Board for consideration in accordance with local laws or ordinances. No provision of this article shall be construed as entitling the Contractor to compensation for delays due to inclement weather, for suspensions made at the request of the Contractor, or for any other delay provided for in the Contract, plans, or specifications. 20.3 If it should become necessary to suspend Work for an indefinite period, the Contractor shall store all materials in such manner that they will not become an obstruction nor likely to become damaged in any way. 21 TERMINATION OF CONTRACT: DEFAULT AND REMEDIES In the event of a default by the Contractor of this Contract or of any one or more Delivery Orders issued hereunder, the Contractor shall be given written notice to cure. Such notice shall describe the default and may, but shall not be required to, recommend a remedy to the default. The Contractor shall have seven (7) days to respond to the notice in writing, which notice shall describe the cure and any associated plan of action. The Contractor shall have thirty (30) days from the date of its receipt of the notice of default to cure the default. If the Contractor has not cured the default on the 31st day after receipt of the notice, the Board may terminate the contract and/or pursue any and all relief, at law or in equity, to which it may be entitled by reason of such default. 22 TERMINATION OF CONTRACT FOR BOARD CONVENIENCE Whenever the Board, in its discretion, deems it to be in the Board’s best interests, it may terminate this Contract for the Board’s convenience. Such termination shall be effective thirty (30) days after Board delivers written notice of such termination for convenience to the Contractor. Upon receipt of such notice from Board, Contractor shall not thereafter incur, and Board shall have no liability for, any costs under this Contract that are not necessary for actual performance of the Contract between the date of the notice of termination for convenience and the effective date of that termination for convenience. In the event of a termination for convenience hereunder, Board shall have no liability to Contractor for lost or anticipated profit resulting therefrom. CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 40 23 TERMS OF PAYMENT 23.1 Terms of payment to the successful Bidder will be contingent upon the terms provided in the Contract and based on invoices submitted to and approved by the Vice President of PMM or designee. Invoices shall be fully documented in accordance with the specifications. If no specific payment terms are stated, the terms shall be Net 30. 23.2 Payment may be delayed on invoices not listing the Contract number. Invoices shall be priced per unit prices as awarded unless Contractor invoices at a discounted unit price. If Contractor invoices for less than the contracted unit price, the Board has the right to accept invoice and pay the discounted price as full satisfaction of compensation due the Contractor. 23.3 Invoices will be paid following delivery and acceptance unless special arrangements are made through the Vice President of PMM for partial payment or progress payments. Progress payments will be made following receipt of a valid invoice submitted by the Contractor. Invoices must reflect only the amount due for accepted portion of the services performed, materials, and equipment furnished for the period covered by each invoice. 23.4 Upon payment by the Board, Contractor shall pay each subcontractor the appropriate share of the payment no later than the seventh (7th) calendar day after the day on which the Contractor receives payment from the Board. 23.5 Unless otherwise directed, invoices shall be submitted by mail, fax or email to: Dallas/Fort Worth International Airport Board Procurement and Materials Management Department Attn: Contract Accounts Payable P. O. Box 619428 Dallas/Fort Worth Airport, Texas 75261-9428 Fax: 972-973-5601 Email: [email protected] USE ONLY ONE METHOD OF INVOICE DELIVERY 24 THIRD-PARTY BENEFICIARY CLAUSE It is specifically agreed between the parties executing the Contract that it is not intended by any of the provisions of any part of the contract to make the public or any member thereof a third party beneficiary or to authorize anyone not a party to the contract to maintain a suit on or under the Contract. END OF GENERAL TERMS AND CONDITIONS CONTRACT NO. 7005894 – Rental Car Center Custodial Services - IFB 6-17-2013 PAGE 41 BID RESPONSE FORMS TO: Vice President of Procurement and Materials Management Department Dallas/Fort Worth International Airport Board P. O. Box 619428 DFW Airport, Texas 75261-9428 FROM: ______________________________________________________________________________ BID FIRM 1 BID PRICING: See Exhibit 4 for submission of pricing. 2 COOPERATIVE PURCHASING PROVISION (ACCEPTANCE OPTIONAL): As permitted under Title 8, Chapter 271, Subchapter F., Section 271.101 and 271.102 V.T.C.A. and Title 7, Chapter 791, Subchapter C., Section 791.025, V.T.C.A., other local governmental entities may wish to also participate under the same terms and conditions contained in this contract. Each entity wishing to participate must enter into an Interlocal Agreement with the Board and have prior authorization from the Contractor. If such participation is authorized, all purchases or services will be issued directly from, and shipped directly to, the local governmental entity requiring products or services. The Board shall not be held responsible for any orders placed, deliveries made or payment for products or services ordered by these entities. Each entity reserves the right to determine their participation in this Contract. Proposer’s authorized agent must indicate if Proposer agrees to allow other governmental entities to participate in this Contract, if awarded, under the same terms and conditions by checking the appropriate box below. Proposers will not be penalized for not agreeing to this Provision.   Yes, Agree to Cooperative Purchasing Provision No, Do Not Agree to Cooperative Purchasing Provision INSURANCE REVIEW VERIFICATION 2.1 2.2 Does the proposing firm currently carry the insurance coverage as specified in the Special Provisions?    Yes  Yes No If no, has your firm reviewed the steps necessary, including cost, with your insurance agent, broker or internal department to ensure it will obtain the specified insurance? No 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 3 3. AWARD OF BACKUP CONTRACT: If the Bidder/ Proposer agrees to consideration for award of a backup contract at the prices contained in this Bid/Proposal, and is in agreement that said offer for a backup contract will be honored for the full bid/proposal acceptance period, and for the first year of the one (3) year contract performance period. Check “yes” below. If not, check “no” below. A Backup Contract will be for the same services of this contract, in the event that the primary Contract award is cancelled or the primary Contract is terminated within the first calendar year of service. The Proposer agrees to perform the services at the prices submitted for this Solicitation No. 7005894. Contractor/Proposer agrees to mobilize and begin services within 30 calendar days of written notification from the Board. Backup Contract awards will be extended to the second ranked Bidder/Proposer whose Bid/Proposal is determined to be the most advantageous to the Board and that agrees to this provision. NOTE: In the event of award cancellation, or Contract Termination, the Board reserves the right to issue a Backup contract based on this provision, or acquire services by competitive methods outlined in governing Statutes. Proposer’s authorized agent must indicate if Proposer agrees to extend proposed prices for the first Calendar year (of the initial performance period) of Contract issued to the responsive, responsible Bidder as a result of this Invitation to Bid under the same terms and conditions by checking the appropriate box below. Proposers will not be penalized for not agreeing to this Provision. Yes, Agree to Backup Contract Provision No, Do Not Agree to Backup Contract Provision NAME OF FIRM: SIGNATURE: PRINT NAME AND TITLE: DATE: 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 4 4 ORGANIZATIONAL SUMMARY INFORMATION 1. BIDDING FIRM: 2. Social Security or Taxpayer Identification Number: (NOTE: Submit copy of Proposer’s current W-9 Form.) 3. In what state is the principal place of business? 4. Does the state in which the principal place of business or home office is located have local supplier or manufacturer preference laws? No  Yes  If yes, give applicable percentage: %, or other conditions: 5. Optional Information:  SBE  American Indian Female Owned  American Indian Male Owned  Asian Pacific American Female Owned  Asian Pacific American Male Owned  Black American Female Owned  Black American Male Owned  Caucasian Female Owned  Caucasian Male Owned  Hispanic Female Owned  Hispanic Male Owned  Indo American Female Owned  Indo American Male Owned  Other (Please Define):  Certified as a State of Texas Historically Underutilized Business (HUB) ID Number: ______________________  Certified as Small Business Enterprise Certification Agency: ________________________________________________________ Certification Number: ________________________________________________ Additional Comments if Desired: 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 5 5 WORK FORCE COMPOSITION NAME OF BIDDING FIRM / CONTRACTOR Classification M=Male / F=Female American Indian or Alaskan Native M F % DATE Asian or Pacific Islander M F % Black M F Hispanic % M F Total Number of Full Time Employees White % M F % M F ALL % Officials and Managers Professionals Technicians Sales Workers Administrative Support Workers Craft Workers Laborers and Helpers Service Workers TOTAL Definitions in accordance with Equal Employment Opportunity (EEO) American Indian or A person having origins in any of the original peoples of North America, and who maintain their culture through a tribe or community Alaskan Native Asian or Pacific A person having origins in any of the original people of the Far East, Southeast Asia, India, or the Pacific Islands. These areas include, for example, Islander China, India, Korea, the Philippine Islands, and Samoa. Black A person having origins in any of the black racial groups of Africa. Hispanic A person of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish culture or origin, regardless of race. White A person with origins in Europe, North Africa, or the Middle East. REMARKS: Oct-09 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 6 6 COMMITMENT TO SBE PARTICIPATION Commitment to Small Business Enterprise (SBE) Participation Form (This form is required as part of the bid/proposal submission.) The DBE goal for this Solicitation/Contract # _____________________________ is ___________ % NOTE: The BDDD will only credit SBE participation that is certified by an approved certification entity at the time of bid/proposal submission. The undersigned Contractor has satisfied the requirements of the bid/proposal specifications in the following manner (Please check () the appropriate space): _____ The Contractor is committed to a minimum of _____% SBE utilization on this contract. _____ The Contractor is unable to meet the SBE goal of _____% and is committed to a minimum of _____% DBE utilization on this contract and submits documentation demonstrating good faith efforts _____ The Contractor is unable to meet the SBE goal of _____% and submits documentation demonstrating good faith efforts. Name of Prime Contractor: ______________________________________________________________ _______________________________ Signature __________________ Date 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 7 7 SCHEDULE OF SUBCONTRACTORS SCHEDULE OF SUBCONTRACTORS1 (FINAL) Prime Bidder/Contractor_________________________________________________________________________  DBE  SBE  MBE  WBE  NON-D/S/M/WBE Contract Name: _______________________________________________________________________________ Contract/Solicitation Number: ____________________________________________________________________ As part of the procedures for the submission of a complete Bid/Proposal, all Bidders/Proposers are required to identify ALL participating subcontractors applicable to the above project and include this form as part of the bid. The submission of this information is considered an issue of responsibility, and the Board will not award a contract to any Contractor who has not supplied this documentation. Use additional sheets if necessary. 2 Name of Subcontractor(s) Certification Status (check the applicable) DBE SBE MBE WBE NON Description of Material or Service Being Provided or Performed Dollar Amount ($) and Percentage (%) of Work Dollar Amount & Percentage of Work to be Completed by Non-D/SBE Subcontractors Dollar Amount & Percentage of Work to be Completed by D/SBE Subcontractors Dollar Amount & Percentage of Work to be Self-Performed by the Prime Total Dollar Amount & Percentage of Work (The Total Amount shall equal the amount proposed on summary of bid/proposal page) PRIME CONTRACTOR’S CERTIFICATION The above information is true and complete to the best of my knowledge and belief. I further understand and agree that if awarded the contract, this certification shall be attached thereto and become a part thereof. Failure to provide accurate and complete information or exercise positive, good faith efforts (as defined by the Board’s D/S/M/WBE Program) in support of the Board’s disadvantaged/small/minority/woman-owned business intent and objective may result in being considered non-responsive to the Board’s requirements. Furthermore, it is understood and agreed that, if awarded a contract by the Airport Board, the Contractor will not make additions, deletions or substitutions to this certified list of D/S/M/WBE subcontractors without the consent of the Board’s Vice President of Business Diversity & Development Department (BDDD) or designee through the submittal of the D/S/M/WBE Form 102, Request for Approval of Change to Final Schedule of Subcontractors if this is determined to be the final schedule. The BDDD reserves the right to ensure compliance with the Board’s D/S/M/WBE programs as deemed necessary including but not limited to audits of submitted D/S/M/WBE information applicable to the Contractor/subcontractors participating on the contract. Name and Title of Authorized Representative______________________________________________________ (Please print or type) Signature: ______________________________________________________________ Date:________________________ 1 Any named person, firm, partnership, corporation, association or joint venture as herein provided identified as providing work, labor, services, supplies, equipment, materials or any combination of the foregoing, under contract to a prime Contractor on an Airport contract at any tier. 2 In order to credit the participation of disadvantaged/small/minority and woman-owned businesses are certified as D/S/M/WBEs by BDDD or a certified agency approved by the Airport Board. As defined in the D/S/M/WBE Policy and Procedures Manuals. 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 8 8 INTENT TO PERFORM/CONTRACT AS A SUBCONTRACTOR INTENT TO PERFORM CONTRACT AS A D/S/M/WBE SUBCONTRACTOR1 The Airport requires that disadvantaged, small, minority and woman-owned businesses be certified as D/S/M/WBEs by BDDD or an approved certification agency as defined in the DBE, SBE, and M/WBE Policy and Procedure Manuals 1. Contract/Solicitation Number: __________________________________________________________ 2. Name of Prime Contractor: ____________________________________________________________ 3. Address, City, State and Zip: ___________________________________________________________ 4. The Prime Contractor designates the following person as their high-level official designated to administer and coordinate the efforts to carry out the D/S/M/WBE policy on behalf of the Prime Contractor: ___________________________________________________________________________________ (Name and Title – Please Print) (Phone) The undersigned subcontractor is prepared to perform the following described work and/or supply the material listed in connection with the above project (where applicable specify "supply" or "install" or both): 1. Scope of Work: _____________________________________________________________________ 2. Price: _____________________________________________________________________________ 3. D/M/WBE Certification _______________________________________________________________ 4. 2 Tier Subcontracting: _____% of the proposed subcontract described above will be sublet and/or awarded to NonD/S/M/WBE contractor(s). nd _______________________________________ (Name of D/S/M/WBE Subcontracting Firm) _______________________________________ (Signature of Owner, President or Authorized Agent) _________________________________________ ________ (Address, City, State and Zip) ___________________________________ (Printed name) (Telephone) ___/___/____ (Date) DECLARATION OF PRIME CONTRACTOR I HEREBY DECLARE AND AFFIRM that as a duly authorized representative of the Prime Contractor stated above, I have personally reviewed the material and facts set forth in this form. To the best of my knowledge, information and belief, the facts and representations contained in this form are true and the owner or authorized agent of the D/S/M/WBE firm stated above signed this form in the place indicated, and no material facts have been omitted. The undersigned affirms that the Prime Contractor has no ownership or financial interest in the D/S/M/WBE subcontracting firm stated above. Except as authorized by the Vice President of Business Diversity & Development Department or his designee, the undersigned shall enter into a formal agreement with the listed D/S/M/WBE firm for work as indicated by this form within ten (10) business days after receipt of the contract executed by the Airport. The undersigned will, if requested, provide said Vice President or his designee a copy of that agreement within five (5) business days of the written request. Pursuant to State law, any person [entity] who makes a false or fraudulent statement in connection with the participation of a D/S/M/WBE in any locally funded project or otherwise violates applicable program requirements may be referred for prosecution. _______________________________________________________________________ (Name of Owner, President or Authorized Agent and Title) _______________________________________________________________________ ___/___/___ (Signature) (Date) 1 Any named person, firm, partnership, corporation, association or joint venture as herein provided identified as providing labor, services, supplies, equipment, materials or any combination of the foregoing under contract to a prime contractor on an Airport contract at any tier. 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 9 9 D/S/M/WBE GOOD FAITH EFFORT PLAN D/S/M/WBE GOOD FAITH EFFORT PLAN Note: Fill out only if the D/S/M/WBE goal was not achieved. The following items are minimally considered as good faith efforts and demonstrate specific initiatives made in attempting to achieve the contract-specific D/S/M/WBE goal. Proposers are not limited to these particular areas and may include other efforts deemed appropriate. Please feel free to elaborate on any question below GOOD FAITH EFFORT QUESTIONS Yes () No If applicable, did you attend the pre-bid/pre-proposal conference? (Include copy of sign-in sheet as an attachment) Did you obtain a current list of D/S/M/WBE firms? (Include lists(s) as an attachment and source of information) Was direct contact made with the BDDD office? If yes, identify date/person contacted and assistance sought Did you advertise in general circulation, trade association, and/or D/S/M/WBE focus media concerning subcontracting and supplier opportunities? (Include copy(ies) of advertisement or detail the name of the publications(s), advertisement date and describe the solicitation) Were D/S/M/WBE firms contacted or solicited for subcontracting and supplier opportunities? (Attach listing of solicited D/S/M/WBE firms with whom contact was made. Identify name of company, contact person, date, phone number and briefly describe nature of solicitation) Did you provide written notice to prospective D/S/M/WBE firms and follow-up via telephone? (Attach copies of emails and supporting documentation.) Did you solicit D/S/M/WBE firms at least seven (7) calendar days prior to bid opening? Discuss efforts made to define additional elements of the work proposed to be performed by D/S/M/WBEs in order to increase the likelihood of achieving the D/S/M/WBVE goal. Were copies of bid/proposal documents furnished to D/S/M/WBEs? List, as an Attachment, all D/S/M/WBE negotiations and/or bids received but rejected. Identify company name, contact person, telephone number, date, trade area and the reason for rejecting the proposal or bid. Identify efforts made to assist interested D/S/M/WBEs in obtaining bonding, insurance, or line of credit. (Detail any assistance that was provided or if they were referred to whom) Identify efforts made to assist interested D/S/M/WBEs in obtaining necessary equipment, supplies, materials or related assistance or services. 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 10 Identify all D/S/M/WBE support agencies/associations contacted for D/S/M/WBE assistance or solicitation (minority chambers of commerce, purchasing councils, contractor associations, etc.) (Please attach copies of solicitation letters of assistance and/or describe, as an attachment to this section, the contact efforts made) Discuss any other effort(s) aimed at involving D/S/M/WBEs (Include as an Attachment): • Identify any specific efforts to divide work, in accordance with normal industry practices, to allow maximum D/S/M/WBE participation. • Discuss joint venture initiatives, second- and third-tier D/S/M/WBE subcontracting, etc., if any. • List all other good faith efforts employed, please elaborate. AFFIRMATION I HEREBY AFFIRM THAT THE ABOVE INFORMATION IS TRUE AND COMPLETE TO THE BEST OF MY KNOWLEDGE. I FURTHER UNDERSTAND AND AGREE THAT, THIS DOCUMENT SHALL BE ATTACHED THERETO AND BECOME A BINDING PART OF THE CONCESSION CONTRACT. NAME AND TITLE OF AUTHORIZED OFFICIAL: ______________________________________________________________________ SIGNATURE: ___________________________________________________________ DATE: _________________________________________________________________ FOR DFW BUSINESS DIVERSITY & DEVELOPMENT USE ONLY: Plan Reviewed by: _______________________________________________________ Date: __________________________________________________________________ Signature of M/WBE Liaison: _______________________________________________ Recommendation: Approval: _____________________ Denial: ___________________ 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 11 10 INSURANCE AFFIDAVIT Dallas Fort Worth International Airport Board Solicitation No. 7005894 NAME OF BIDDER: To be completed by the Bidder/Proposer: I confirm that, if awarded the Contract, I will comply with all of the Insurance Provisions, as stated in the Insurance Requirements of Solicitation No. 7005894, and said insurance shall be provided without change to the prices offered. Name of Proposer: Authorized Agent (please print): Authorized Agent’s Signature: Date: To be completed by Bidder/Proposer’s insurance provider: I confirm that, if awarded the Contract, the Bidding Firm stated above either has insurance coverage or can obtain coverage in compliance with the requirements of DFW International Airport Board Solicitation No. 7005894. I further confirm that this Insurance Agency can comply with the insurance provisions as stated in the Insurance Requirements. Insurance Agency: Insurance Agent’s Name (please print): Insurance Agent’s Signature: Date: 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 12 11 ANCILLARY / INTEGRAL PROFESSIONAL SERVICES CERTIFICATON (2-Page Form) Dallas Fort Worth International Airport Board Solicitation No. 7005984 NAME OF BIDDER/PROPOSER: Ancillary/Integral Professional Services: In selecting an architect, engineer or land surveyor, etc., to provide professional services, if any, that are required by the specifications, Bidder/Proposer shall not do so on the basis of competitive bids but shall make such selection on the basis of demonstrated competence and qualifications to perform the services in the manner provided by Section 2254.004 of the Texas Government Code and so shall certify to the Board with its Bid. Government Code 2254.004 reads as follows: Sec. 2254.004. CONTRACT FOR PROFESSIONAL SERVICES OF ARCHITECT, ENGINEER, OR SURVEYOR. (a) In procuring architectural, engineering, or land surveying services, a governmental entity shall: (1) first select the most highly qualified provider of those services on the basis of demonstrated competence and qualifications; and (2) then attempt to negotiate with that provider a contract at a fair and reasonable price. (b) If a satisfactory contract cannot be negotiated with the most highly qualified provider of architectural, engineering, or land surveying services, the entity shall: (1) formally end negotiations with that provider; (2) select the next most highly qualified provider; and (3) attempt to negotiate a contract with that provider at a fair and reasonable price. (c) The entity shall continue the process described in Subsection (b) to select and negotiate with providers until a contract is entered into. To be completed by the Bidder/Proposer: I certify that, in procurement of professional services of an architect, engineer or surveyor for the above referenced Solicitation, I complied with Texas Government Code 2254.004, as stated in the statute. Name of Bidder/Proposer: Authorized Agent (please print): Authorized Agent’s Signature: Date: To be completed by Bidder/Proposer’s provider of professional services of architect, engineer or surveyor: I certify that the above stated Bidder/Proposer obtained services of the below stated company or individual in compliance with the requirements of Texas Government Code 2254.004, as stated in the statute for the above referenced Solicitation. Architect, Engineering or Surveyor Services Company/Individual/Provider: Company/Individual’s Name: Company/Individual’s Agent’s Name (please print): Authorized Company/Individual Agent’s Signature: Date: 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 13 12 BOND FORMS BID BOND KNOW ALL MEN BY THESE PRESENTS, that we, the undersigned, as Principal, and as Surety, are hereby held and firmly bound unto as Board in the penal sum of ($ dollars ) for the payment of which, well and truly to be made, we hereby jointly and severally bind ourselves, our heirs, executors, administrators, successors, and assigns. The condition of the above obligation is such that whereas the principal has submitted to Dallas/Fort Worth International Board a certain proposal, attached hereto and hereby made a part hereof to enter into a contract in writing, for the . NOW THEREFORE, (a) If said proposal shall be rejected, or in the alternate, (b) If said proposal shall be accepted and the principal shall execute and deliver a contract (properly completed in accordance with said proposal) and shall, if required by the Specifications or General Conditions, furnish a bond for his faithful performance of said contract, and for the payment of all persons performing labor or furnishing materials in connection therewith, and shall in all other respects perform the agreement created by the acceptance of said proposal, then this obligation shall be void; otherwise the same shall remain in full force and effect, it being expressly understood and agreed that the liability of the surety for any and all claims hereunder shall, in no event, exceed the penal amount of this obligation as herein stated. IN WITNESS WHEREOF, this instrument is executed in be deemed an original, this the day of copies, each one of which shall , . PRINCIPAL: BY: SURETY: BY: Attorney-in-Fact The Resident Agent of the Surety in Dallas or Tarrant County, Texas, for delivery of notice and service of process is: NAME: PHYSICAL ADDRESS: TELEPHONE NUMBER: 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 14 PERFORMANCE BOND THE STATE OF TEXAS COUNTY OF DALLAS AND COUNTY OF TARRANT ) ) ) KNOW ALL MEN BY THESE PRESENTS: That of , hereinafter called Principal, and , a corporation organized and existing under the laws of the State of and fully authorized to transact business in the State of Texas, as Surety, are held and firmly bound unto the Dallas-Fort Worth International Airport Board, acting on behalf of the Cities of Dallas and Fort Worth, municipal corporations organized and existing under the laws of the State of Texas, hereinafter called Owner, in the penal sum of DOLLARS ($ ) in lawful money of the United States, to be paid in Dallas County or Tarrant County, Texas, for the payment of which sum well and truly to be made, we hereby bind ourselves, our heirs, executors, administrators, and successors, jointly and severally, firmly by these presents. This Bond shall automatically be increased by the amount of any Change Order that increases the Contract price, but in no event shall a Change Order that reduces the Contract price decrease such obligations. THE OBLIGATION TO PAY SAME is conditioned as follows: Whereas, the Principal entered into a certain Contract designated as Contract Number with the Dallas-Fort Worth International Airport Board, the Owner, dated the , A.D. day of , a copy of which is hereto attached and made a part hereof, for the “Project”. NOW, THEREFORE, if the Principal shall well, truly, and faithfully perform and fulfill all of the undertakings, covenants, terms, conditions, and agreements of said Contract in accordance with the plans, specifications, and Contract documents during the original term thereof and any extension thereof which may be granted by the Owner, with or without notice to the Surety, and during the life of any guaranty or warranty required under this Contract, and shall also well and truly perform and fulfill all the undertakings, covenants, terms, conditions, and agreements of any and all duly authorized Change Order of said Contract that may hereafter be made, notice of which Change Order to the Surety being hereby waived; and, if the Principal shall repair and/or replace all defects due to faulty materials and workmanship that appear within a period of one (l) year from the date of final completion and final acceptance of the Work by Owner; and, if the Principal shall fully indemnify and save harmless the Owner from all costs and damages which Owner may suffer by reason of failure to so perform herein and shall fully reimburse and repay Owner all outlay and expense which the Owner may incur in making good any default or deficiency, then this obligation shall be void; otherwise, it shall remain in full force and effect. Whenever Principal shall be, and declared by Owner to be, in default under the contract, the 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 15 Surety shall promptly remedy the default. The Surety shall promptly (1) Complete the contract in accordance with its terms and conditions, or (2) Obtain a bid or bids for completing the Contract in accordance with its terms and conditions, and upon determination by Surety of the lowest responsible bidder, or if the Owner elects, upon determination by the Owner and the Surety jointly of the lowest responsible bidder, Surety shall arrange for a contract with performance and payment bonds and insurance between such bidder and Owner, and make available as Work progresses sufficient funds to pay the cost of completion less the balance of the contract price. PROVIDED FURTHER, that if any legal action be filed upon this Bond, venue shall lie in Tarrant or Dallas County, State of Texas. AND PROVIDED FURTHER, that the said Surety, for value received, hereby stipulates and agrees that no change, extension of time, alteration or addition to the terms of the Contract or to the Work to be performed thereunder or the Specifications accompanying the same shall in anywise affect its obligation on this Bond, and it does hereby waive notice of any such change, extension of time, alteration or addition to the terms of the Contract or to the Work or to the Specifications. This Bond is given pursuant to the provisions of the Texas Government Code, Title 10, Chapter 2253, Public Work Performance and Payment Bond, and any other applicable statutes of the State of Texas. The undersigned and designated agent is hereby designated by the Surety herein as the Resident Agent in Dallas or Tarrant County to whom any requisite notices may be delivered and on whom service of process may be had in matters arising out of such suretyship, as provided by Article 7.l9-l of the Insurance Code, Vernon's Annotated Civil Statutes of the State of Texas. IN WITNESS WHEREOF, this instrument is executed in three copies, each one of which shall be deemed an original, this, the day of , . PRINCIPAL: BY: SURETY: BY: Attorney-in-Fact The Resident Agent of the Surety in Dallas or Tarrant County, Texas, for delivery of notice and service of process is: 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 16 NAME: PHYSICAL ADDRESS: TELEPHONE NUMBER: (Note: Date of Performance Bond must be date of Contract. If Resident Agent is a corporation, give a person's name.) 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 17 PAYMENT BOND THE STATE OF TEXAS COUNTY OF DALLAS AND COUNTY OF TARRANT ) ) ) KNOW ALL MEN BY THESE PRESENTS: That of called Principal, and , hereinafter , a corporation organized and existing under the State of and fully authorized to transact business in the State of Texas, as Surety, are held and firmly bound unto the Dallas-Fort Worth International Airport Board, acting on behalf of the Cities of Dallas and Fort Worth, municipal corporations organized and existing under the laws of the State of Texas, hereinafter called Owner, and unto all persons, firms, and corporations who may furnish materials for, or perform labor upon the building or improvements hereinafter referred to, in the penal sum of DOLLARS ($ ) lawful money of the United States, to be paid in Dallas or Tarrant County, Texas, for the payment of which sum well and truly to be made, we bind ourselves, our heirs, executors, administrators, and successors, jointly and severally, firmly by these presents. This Bond shall automatically be increased by the amount of any Change Order that increases the Contract price, but in no event shall a Change Order that reduces the Contract price decrease such obligations. THE OBLIGATION TO PAY SAME is conditioned as follows: Whereas, the Principal entered into a certain Contract designated as Contract Number with the Dallas-Fort Worth International Airport Board, the Owner, dated the , A.D. day of , a copy of which is hereto attached and made a part hereof, for the “Project”. NOW, THEREFORE, if the Principal shall well, truly, and faithfully perform its duties and make prompt payment to all persons, firms, subcontractors, corporations, and claimants supplying labor and/or materials in the prosecution of the Work provided for in said Contract and any and all duly authorized Change Order of said Contract that may hereafter be made, notice of which modification to the Surety is hereby expressly waived, then this obligation shall be void; otherwise it shall remain in full force and effect. PROVIDED FURTHER, that if any legal action be filed on this Bond, venue shall lie in Tarrant or Dallas County, Texas. AND PROVIDED FURTHER, that the said Surety, for value received, hereby stipulates and agrees that no change, extension of time, alteration, or addition to Contract, or to the Work performed thereunder, or the Plans, Specifications, Drawings, etc., accompanying the same, shall in anywise affect its obligations on this Bond, and it does hereby waive notice of any such change, extension of time, alteration, or addition to the terms of the Contract, or to the Work to be performed thereunder. 7005894 Rental Car Center Custodial Services –IFB June 17, 2013 Page 18 This Bond is given pursuant to the provisions of the Texas Government Code, Title 10, Chapter 2253, Public Work Performance and Payment Bond, and any other applicable statutes of the State of Texas. The undersigned and designated agent is hereby designated by the Surety herein as the Resident Agent in Dallas or Tarrant County to whom any requisite notices may be delivered and on whom service of process may be had in matters arising out of such suretyship, as provided by Article 7.19-1 of the Insurance Code, Vernon's Annotated Civil Statutes of the State of Texas. IN WITNESS WHEREOF, this instrument is executed in two copies, each one of which shall be deemed an original, this, the day of , . PRINCIPAL: BY: SURETY: BY: Attorney-in-Fact The Resident Agent of the Surety in Dallas or Tarrant County, Texas, for delivery of notice and service of process is: NAME: PHYSICAL ADDRESS: TELEPHONE NUMBER: (Note: Date of Payment Bond must be date of Contract. If Resident Agent is a corporation, give a person's name.) 19 13 WORKERS COMPENSATION HOLD HARMLESS AND INDEMNIFICATION AGREEMENT For and in consideration of the sums paid to Contractor by Board under Contract No.7005894 (the “Contract”) and Board’s agreement to allow Contractor to provide this Hold Harmless and Indemnification Agreement in lieu of workers compensation insurance, Contractor, for himself and as sole proprietor of Contractor, hereby agrees to release the Board, the Cities of Dallas and Fort Worth, and their respective officers, agents and employees from, and to indemnify each of them against any and all claims and causes of action for injury, death, disease, or employer liability arising from or in connection with my performance of the Contract Work, save and except such personal injury, death, disease or employer liability as are caused by the sole negligence of the Board. I further certify that my firm qualifies for exemption from workers compensation insurance requirements under the law; that I am the firm’s sole proprietor; and that I will provide proof of medical insurance for myself, the only person from my firm that will be performing work under this contract. NAME OF FIRM: NAME OF SOLE PROPRIETOR: SIGNATURE OF SOLE PROPRIETOR: DATE: 20 14 BUSINESS DISCLOSURE FORM It is recommended this form be completed by a governing person, governing authority, or legal counsel. Information about Entity Submitting Bid/Proposal/Offer (This information must match the information provided on the Bid/Proposal/Offer.) Business Name: Business Address: Mailing Address: City State Zip City State Zip Business Web Address: Business Phone: Business Fax: Contact Person: Contact’s Phone No.: Contact’s E-Mail Address: Entity Ownership Information (Check the appropriate box and provide requested details below.) Business Structure: (Please check only one box) Partnership Limited Partnership Limited Liability Partnership Sole Proprietorship Joint Venture Limited Liability Company Corporation (“C”) IF CORPORATION, please check all the type(s) below that are applicable: For Profit or S Corporation Non Profit Public Professional or Private Parent-Subsidiary Close State of Incorporation, Registration or Formation: State: Month: Year: Name(s) of Owner(s) or Partners (or Owner of DBA if applicable): Name of Joint Venture Participants, if applicable: UNLESS PUBLICLY TRADED list all individuals, partnerships, corporations or other entities having at least 10% ownership in the business and indicate their percentage of ownership. Attach additional sheets if necessary. : % : % : % Form Completion Date: Failure to properly complete and submit this form with the bid/proposal/offer may cause the bid/ proposal/offer to be considered non-responsive. Form Revised 08/07 21 15 BID ENDORSEMENT FORM The undersigned, in submitting this Bid and endorsement of same, represents that he/she is authorized to obligate his/her firm, and that he/she has read this entire Solicitation package, is aware of the covenants contained herein and will abide by and adhere to the expressed requirements. THE BIDDER AGREES THAT THIS BID, WHEN ACCEPTED BY THE BOARD, SHALL CONSTITUTE A CONTRACT EQUALLY BINDING BETWEEN THE BIDDER AND THE BOARD. Acceptance may take the form of an Acceptance Letter or Purchase Order issued by the Board, or a Contract document issued by the Board and executed by both parties, followed by a Notice to Proceed issued by the Board. Each of these forms constitutes a legal contract equally binding between the Successful Bidder and the Board. After Bid acceptance, no different or additional terms shall become part of the Contract without a properly executed change order. BID FOR SOLICITATION NO. 7005894 SUBMITTED BY: (OFFICIAL NAME OF BIDDING FIRM) By: (Original Signature of Bidding Firm’s Authorized Agent) Must be signed for bid to be considered responsive (Typed or Printed Name) (Title) (Email or Telephone Number) (Date Signed) 22