Reseller Update

Transcript

Reseller Update Update no: Date: 001 6th October 1995 ------------------------------------------------------------------------------------------------------------------------------ This Dealer Update is the very first of the INDeX Series of Updates and contains updates to the draft version supplied at launch. SDX BSL has been trialling the INDeX since January 1995 and inevitably in the period between copy dates and launch date things change, and last minute issues need to be communicated. This Dealer Update addresses the following issues: 1. CONTROLLED RELEASE AND FIELD TRIAL SITES 2. STOCK AVAILABILITY - Please note statement regarding CPU100 availability 3. SDX V INDeX FUNCTIONAL CHANGES 4. PERIPHERAL PRODUCTS - UPDATE - Please note statement regarding WOC compatibility 5. INSTALLATION/PROGRAMMING ISSUES 6. DOCUMENTATION AMENDMENTS - Please note clarification of Marketing Tools pricing CONTROLLED RELEASE AND FIELD TRIAL SITES The INDeX has been thoroughly trialled and tested, however all versions of the INDeX will be subject to CONTROLLED RELEASE. CONTROLLED RELEASE means: a) All equipment orders other than own use, maintenance spares and demo kits must be placed using the SDX INDeX combined ORDER AND REGISTRATION FORM. Only orders that genuinely reflect the total of a particular customers needs will be satisfied. Only orders that declare the Customers Details in full will be accepted. b) We will evaluate the Order and Registration Form in respect of logical configuration/stock availability and accept it within SDX Order Processing. The order will then be passed to the Product Assurance Group (PAG) who will evaluate the relative Training Database to ensure that equipment is not supplied to companies who have not yet attended the INDeX Conversions Courses. The PAG Team will then evaluate the technical aspects of the system requested and accept or reject the need to provide on site accompaniment at the BIS or Programming Stage. c) The order will then be shipped as requested, subject to the process detailed above. PLEASE THEREFORE ALLOW SUBSTANTIAL LEAD TIMES BETWEEN ORDER PLACEMENT AND EXPECTED BIS DATE. We expect that Controlled Release Phase to last for 8-10 weeks following launch, although certain isolated items may continue beyond this timescale. Field Trial Status 3 and 4 Cabinet Systems We have trialled 3 and 4 cabinet systems, however, due to the complexity and sheer size of likely sites all 3 and 4 cabinet systems will continue to be treated as TRIAL SITES and accordingly project management, installation and programming will require the involvement of SDX personnel. Modems Every INDeX system must be installed with a modem and exchange line access to it. SDX BSL will not support any site that does not have Remote Access. We will notify you shortly of a offer on a SDX BSL recommended modem. Windows System Manager This product, both as an off switch PC application and as a System Manager tool on site, is still being tested. We will advise you shortly of its expected release date. Registration Card Every CPU will be supplied with a site registration card. If it is not completed and returned to SDX BSL as detailed, SDX Technicare will be unable to provide desk and field based technical support. STOCK AVAILABILITY As previously communicated we expect to be in a relatively “FREE” stock position by the end of November and until that time we are unlikely to accept stock orders from any company other than for maintenance spares, own use and demo equipment. We know certain items will definitely not be available in volume for the first 8 weeks following launch. They are:CPU 200 DASS 6 CPU 400 DASS 15 LC 2E-4G DPNSS 15 LC 3E-1G In each case, where necessary for Customer Orders placed using the INDeX Order/Registration Form, we will supply a higher capacity alternative without cost penalty. The controlled release process will monitor any potential abuse of this offer. Own use, demo and maintenance spares demand for the above items will be held (not substituted) pending stock availability. Rack Whilst the Rack is strongly recommended for all 3 and 4 Cabinet Systems it will not be available until December. 3 and 4 Cabinet Systems can be easily wall mounted - BUT NOT VERTICALLY, THEY MUST BE INSTALLED HORIZONTALLY. Please note the cabinets today do not fit a standard 19” Rack and the INDeX Rack is proprietary. Light Grey Handsets Very limited quantities are available for exhibition use only. They are not included in the Marketing Literature and will be available in December. CPU 100 The CPU 100 will not be available initially as a standard product. It is priced as P.O.A. and will be made available only for multiple sites whose needs are satisfied by the limited configuration. As a point of clarification, please note that all pricing graphs and comparisons shown at launch were based on INDeX utilisation of the CPU200 and above, not on CPU100. Business Response Manager (BRM) Lite As stated at launch, it is our intention to supply a copy of this software application Free of Charge with every CPU shipped. However at this stage the product is still undergoing extensive Beta trails. Whilst we can make copies available by request (via Ian Massingham, Product Manager on extn. 310), we do not anticipate incorporating this product within standard CPU releases before November 1995. SDX v INDeX FUNCTIONAL CHANGES With the porting of the core SDX Level 5 software onto INDeX the vast majority of functions are identical. However with the new terminals, hardware and legislation changes there are some differences to be aware of: 1. Voice Manager Record It is not possible on Level 6.0 software to invoke emergency or personal record from a DT handset. This will be enabled via the use of the context sensitive display in a future software release. 2. ACD Log-on Capability The log-on facility is restricted to Turrets, two wire ports and the DT5 (if enabled as a turret). 3. Security on Terminal Features Some features are now only accessible via the terminal programming menu rather than the handset: ♦ Free Flow ♦ Hot Line 4. Silent Monitoring With the change in legislation regarding Silent Monitoring we have removed the restriction of only 1 “supervisor” per group. The terminals still have to have the appropriate status to enable monitoring but any terminal can be monitored (not only turrets). 5. Two Wire (POT) Codes The INDeX supports 2 types of PABX feature codes; the existing SDX codes and INDeX codes. These are set as a system wide option and enable mixed sites to have standard working on POTs. The INDeX codes enable a POT to access a wider range of features. 6. Powerfail The INDeX hybrid analogue cassettes provide automatic powerfail. Each hybrid cassette has two powerfail relays and these can either connect to extensions on the same cassette or, to separate POT telephones. (This is enabled through the additional pairs provided by the 32 pair cable). Please note that power fail, in default, works as shown in the following example. On the AL-8-8 lines 706 and 707 will connect to extensions 200 and 201. Should this not suit the customer configuration the analogue cassette should be renumbered as appropriate. PERIPHERAL PRODUCTS LAN Dialler FT8 This product is on Field Trial status and requires full productisation. Currently resource is not available to enable this, however an external resource is being considered. We will advise when further field trials are required. SDX ACD Level 5.0 SDX ACD level 5.0 is on controlled release and applications for sites should be submitted to Order Processing/Sales Support as per the procedure outlined in Dealer Update 325. SDX ACD Level 4.2a SDX ACD level 4.2a is still available as standard product and pricing is as per Dealer Update 325. Windows Wallboard This product is freely available for ACD sales. SDX Voice Manager The SDX Voice Manager will be shipped with software level 5.8d. This contains the enhancement to enable the voice mail integration with DT display telephones. This software level is fully compatible with any SDX system running level 4.2 software or above and INDeX. The DT integration is the only feature change on this software release. Level 5.8c can be upgraded (1 disc - see current Price List for details). ACD Manager System The comms card for Level 5.0 has proved not to be backwards compatible with level 4.2a. Therefore there are 2 comms card options. The following codes should be used: Comms Card Level 5.0 (less dongle) ACD/CC5 £395 Comms Card Level 4.2a or below (less dongle) ACD/CC4 £395 SDX PC Spares Please note that PC spares do not include the application software, purely the hardware as per the appropriate description. SDX Windows Operator Console The INDeX platform requires the WOC with level 2.2 software. It will NOT work with level 2.1 software. When SDX level 5.1.13 software is released as a standard product (end October latest) both the SDX and INDeX platforms will use WOC at level 2.2. In the meantime, please clearly identify WOC orders for INDeX to ensure supply of level 2.2. (Master copies of 2.2 software will be made available to all maintainers shortly on an FOC basis). INSTALLATION/PROGRAMMING ISSUES Installation Practice Please note that it is imperative that cabinets are mounted side by side and not on top of each other. The installation method is specifically designed to maximise air flow and heat dissipation for the cabinets. The rack is a custom design with appropriate cooling fans and air ventilation. Customer Configuration Programming Please note that in order to facilitate customer upgrades from one CPU to another (e.g from CPU200 to CPU 400 or CPU800), INDeX software allows a customer configuration to be downloaded from one CPU and uploaded onto the replacement. The only subsequent programming requirement is for additional fields or modifications, thus saving engineering time in programming afresh each time. This is possible when upgrading to a higher capacity CPU, it is not possible to do this when downgrading (e.g from a CPU800 to CPU400). This may impact on those sites where a higher specification CPU is used for trial purposes or stock reasons. ACA / DC5/10 AND APNSS The current cost model makes the inclusion of the above via a GCU extremely expensive. To ensure that this is not an obstacle at the point of sale, we will be providing “bundled” specials. These will consist of a 420N GCU and the appropriate card(s) at a much reduced price. Details will be provided in the near future. DOCUMENTATION AMENDMENTS PRICE LIST Amendments and Clarification P.4 Price List Summary The order code for the 8 circuit Digital Subscriber Line Cassette should read “DSLC-8“ (not “DSCL-8”). P.10 Cables CCDP-3, CCDP-5, CCDP-10 The first sentence should read “A pair of connectivity cables for DPNSS” (not “for DPNSS ISDN 30”). P.14 Documentation All prices shown are the price per item. The pack quantity indicates the number of items shipped in a single box or pack. It is not a minimum order quantity merely an indication of the number of items provided in a full box or pack. P.16 SDX Windows ACD Supervisor Please note that the Software consultancy charge is £495 nett per day. P.19 ACD Level 5.0 Upgrades Please note that the ACD Server PC required for upgrades only (ACD 5 SPC) does not include a monitor. P.19 Additional Agents The order code for the additional 30 agent 5.0 upgrade should read “ACD5 U30” (not “ACD5 UG30”). Additions P.19 Emergency Dongle Please note that there are two emergency dongles (1 for level 4.2a and 1 for level 5). The following codes should be used: P.23 Emergency Dongle Level 4.2a ACD/ED4 £1,295 Emergency Dongle Level 5.0 ACD/ED5 £1,295 ACD Manager System The comms card for Level 5.0 has proved not backwards compatible with level 4.2a. Therefore there are 2 comms card options. The following codes should be used: Comms Card Level 5.0 (less dongle) ACD/CC5 £395 Comms Card Level 4.2a or below (less dongle) ACD/CC4 £395 Launch Issue Order Form - Marketing Tools Please note that the prices stated on this order form are gross (not nett as specified) and are therefore subject to standard applicable discount. Reseller Update Update no: Date: 002 6th October 1995 ------------------------------------------------------------------------------------------------------------------------------ I T Support - Computer Based Products At the recent INDeX launches all attendees received complimentary copies of the CD-ROM based INDeX Encyclopaedia and the SDX INDeX Quotation Manager supplied on 3.5” disk. Further copies of both products are available as standard product items (see current Price List for full details). Many of our Resellers have also taken advantage of the preferential terms offered for PACTs (Presentation and Communication Terminals) which will be delivered shortly. As stated, a part of our increased commitment to offering unparalleled Reseller support will include SDX Business Systems’ ongoing assistance in the use and support of these products. Please log any queries or difficulties relating to SDX PC tools using our dedicated DDI number, 01707 364417, registering your name, telephone number and specifics of the query, to which a member of our I T team will offer a response within 8 working hours. Issued by: Roger Smith (extn. 313) Reseller Update Update No: 003 Date: 17th October 1995 ---------------------------------------------------------------------------------------------------------------------Voice Manager Release 5.8d SDX BSL are pleased to announce the launch of SDX Voice Manager version 5.8d. This has been launched in conjunction with the INDeX platform to offer “Visual Voice”, a unique and powerful integration from INDeX display handsets. These features use the context sensitive keys to allow quick and easy access to voice mail features such as listen to message, customise all greetings and send messages to other users quickly and efficiently. From 9th October 1995 all Voice Managers are being shipped with 5.8d as standard and therefore are immediately ready for the INDeX platform. An updated manual will also be shipped from the same date to reflect any changes in installation procedure. Voice Manager systems running version 5.8c can easily be upgraded by the use of just one disk without disturbing any other system programming. Please refer to Technical Bulletin Issue 20 for installation procedures. To receive a free 5.8c to 5.8d upgrade disk please place an FOC order via SDX Order Processing on fax. 01707 364415. Older Voice Manager systems will have to be upgraded to 5.8c before adding 5.8d. 5.8c can still be ordered through Sales Support. 5.8d will, of course, be supplied with installation instructions. Issued by:- Mark Massingham (extn. 310) Reseller Update Update No: 004 Date: 19th October 1995 ---------------------------------------------------------------------------------------------------------------------INDeX Encyclopaedia CD-ROM - Your Comments You should now be in posession of a copy of the INDeX Encyclopaedia on CD-ROM. In order to improve and update the Encyclopaedia, it will be necessary for SDX Business Systems to issue updated versions from time to time. The first update (version 1.1) is scheduled to iron out any “creases” discovered in the original release. Your comments and suggestions are invited since it is you, as users of the Encyclopaedia who are most likely to discover any irritations or anomalies. Your urgent response is requested as the planned interim update will be released within weeks rather than months. Should you have any comments in this regard, please write, fax or phone for my attention at this office. Issued by: John Harriss, Product Marketing Department (extn.263) Reseller Update Update no: Date: 005 20th October 1995 ------------------------------------------------------------------------------------------------------------------------------ INDeX - Special Offers - Dem kits / Own Use / Showroom / Spares Equipment This is a timely reminder that the offer of an additional 20% discount off your TRADE price of the above-mentioned items will cease promptly at 2.30pm on 31st October 1995 and will not be extended. Although just over a week of the month remains, your early notification of exact requirements would greatly assist in our progress towards a “freer” stock position on the INDeX platform once we are able to quantify the impact of these “once only” purchases on our current and short-term anticipated stock position. Maintainers are particularly requested to attend to the ordering of spares items as soon as possible - we are already encountering instances where our Controlled Release Procedure has prevented the shipment of some INDeX orders for Customer requirements in cases where the nominated Maintainer is not in possession of the necessary spares components. Please utilise the special order forms provided for these purchases and contact me at this office should you have any queries in this regard. P.A.C.Ts We have been delighted with the number of Resellers who have taken advantage of this offer and placed orders for rental of P.A.C.Ts. This has already required that we increase our initial demand - and has got our IT Department working overtime to get the terminals loaded and shipped out to you! To facilitate our scheduling of future requirements, please could those of you who have not yet placed your orders do so promptly. The signed original of the Direct Debit Mandate is also required with all orders placed. Issued by: Janet Lennon (extn. 269) Reseller Update Update no: Date: 006 20th October 1995 ------------------------------------------------------------------------------------------------------------------------------ Stocktake - End of Year Please be advised that we will be undertaking a full and complete end of year Stocktake on Wednesday 1st and Thursday 2nd November 1995 and so will not be processing orders on those days. Orders placed by 2.30pm on Tuesday 31st October will be processed and shipped same day. Orders received later that afternoon, or on Wednesday or Thursday, will be held over and included with orders placed by 2.30pm on Friday 3rd November (i.e Standard delivery by Monday 6th November.) Please ensure these factors are taken fully into consideration when placing orders during w/c 23rd October and that equipment is ordered sufficiently in advance for installations scheduled for the following week. N.B. The only exception to this statement will be in the case of Advanced Out-of-Box failure replacements, which will be processed on receipt as standard. Issued by: Janet Lennon (extn.269) Reseller Update Update no: Date: 007 20th October 1995 ------------------------------------------------------------------------------------------------------------------------------ Computer Based Tools - SDX INDeX Quotation Manager (Beta 0.10) The following anomalies have been found in the SDX INDeX Quotation Manager: 1. Installation When installing the Quotation Manager ensure that there are no Windows applications running before installation begins. This includes MS Office Manager (MOM). The MOM manifests itself as application-specific icons in a floating menu bar which is usually located at the top right of the screen. If the MOM is running, Windows should be restarted without MOM. This may require removing the MOM icon from the Windows Startup Group before restarting Windows. 2. Quotation Calculation An error has been found with some system calculations when 3 device cassettes plus a CPU are required. With this configuration, the Quotation Manager will suggest installation of a PSU8, when in fact the minimum requirement when installing this cassette combination is a PSU4. This error will be corrected in subsequent versions of the Quotation Manager. Should you have any queries relating to the SDX INDeX Quotation Manager please contact the Helpline on 01707 364417. Issued by: Matt Ashfield (extn. 324) Reseller Update Update no: 008 Date: 31st October 1995 ------------------------------------------------------------------------------------------------------------------Windows Operator Console Version 2.2 The WOC software version level has been raised from 2.1 to 2.2 to enable use on both the INDeX platform and SDX 5.1.13 software. SDX systems requiring upgrade to the recently released 5.1.13 and currently using a WOC at 2.1, MUST have the WOC upgraded to 2.2. Upgrading to WOC 2.2 will necessitate the removal of the dongle. No feature changes have been made between revision levels of the WOC and functionality remains identical. As stated above, please be aware that WOC 2.2 is backwards compatible on SDX 60 and 420N’s running 5.1.13 software only. From today’s date, all further deliveries of the WOC will be at software level 2.2. Therefore, please confirm type of system and SDX software level before installation at customers premises. If a WOC is required for SDX systems running pre 5.1.13 software, the order must specifically state that WOC 2.1 is required. The table below clarifies inter-operability:SYSTEM WOC 2.04 WOC 2.1 WOC 2.2 INDeX NO NO YES SDX 5.1.13 NO NO YES SDX Pre 5.1.13 YES YES NO WOC 2.1 upgrades will still be available for pre 5.1.13 SDX software through normal ordering. WOC 2.2 for sites upgrading to SDX 5.1.13 will be invoiced at £500 plus VAT. credited in full upon receipt of the WOC 2.1 Dongle. Order codes for WOC’s are as follows:For INDeX and SDX 5.1.13 - order WOC For SDX 5 series s/w up to 5.1.11 - order WOC 2.1 For upgrade from WOC 2.1 to WOC 2.2 - order WOC 2.2 U/G Issued by Ian Massingham Ext 484 This will be Reseller Update Update no: 009 Date: 31st October 1995 ------------------------------------------------------------------------------------------------------------------Headset Identification There have recently been several instances of confusion when ordering and using headsets with both the new INDeX platform and the SDX. This has caused unnecessary complaints to SDX Business Systems Limited (SDX BSL) and site visits being made by our Headset suppliers. To clarify identification there are differences between direct and indirect connection. SDX Systems GN Netcom Profile I/II/III, and Profile Binaural headsets (order codes HS/P123 and HS/PB) are used for DIRECT connection to SDX FT Terminals (ONLY). They can physically be identified by having larger microphones than the indirect versions, and different codes. The codes are located on the boom arm, and should start with an alphabetical date code followed by 2 numerics. The code should read XX followed by 40. These headsets are only suitable for SDX FT direct terminal connection. Plantronics headsets are always used with the Vista amplifier on SDX. INDeX Platform GN Netcom Profile I/II/III, and Profile Binaural headsets (order codes HS/P123/IND and HS/PB/IND) are for DIRECT connection to INDeX DT terminals. They can be identified by having a code XX followed by 00, (a small quantity may have the numeric 04) and have small microphones. Plantronics headsets are available when used with the Vista amplifier. Due for release in the very near future is a range of direct connect headsets. Multi Purpose Amplifiers (MPA & MPA II). GN Netcom Profile I/II/III, and Profile Binaural headsets (order codes AHS/M/P123 and AHS/M/PB) are for DIRECT connection to MPA Units. They can be identified by having small microphones and the code XX followed by 00, (a small quantity may have the numeric 04). MPA units can be used on both the SDX and INDeX platforms. INDeX SDX MPA’s HS/P123 & HS/PB code xx40 NO YES NO Issued by Ian Massingham ext 484. HS/P123/IND HS/PB/IND code xx00 YES NO YES AHS/M/P123 AHS/M/PB code xx00 YES NO YES Reseller Update Update no: 010 Date: 31st October 1995 --------------------------------------------------------------------------------------------------------------------------Uninterruptible Power Supplies (UPS’s) Following successful evaluation and field trials, SDX Business Systems Limited (SDX BSL) recommend two UPS suppliers, Gresham and Galatrek. These UPS’s are highly recommended for use with INDeX and existing SDX installations. In conjunction with maintaining power to the telephone systems, they may be adapted to safeguard related ‘mission critical’ devices such as Multiplexors, ACD, Voice Manager and other CTI applications, resulting in total ‘telephony’ protection. UPS’s not only provide a break free continuation of power during total mains failure, but also supply exceptionally clean and regulated mains supply during mains surges, spikes and brownouts. Autonomy (available system battery back-up time) ranges from 1 to 8 hours, or longer if needed. SDX BSL recommends a minimum of 4hrs unless backed up by a generator in which case shorter times will be needed. In summary, UPS’s will provide the following:• • • • • • • • • • No break in power supply to the INDeX or SDX and associated telephony or CTI applications in the event of mains power failure. Auto shutdown software (available at extra cost), allowing computer applications to terminate correctly without corruption. Remote management through modems. Automatic dial-up to pre-set telephone numbers in the event of a fault occurring within the UPS or batteries. Auto self tests. Interrogation of system performance such as input/output voltage, power, power factor, battery current/voltage. Historical reports. Protection against mains spikes (generated by lightning strikes), voltage fluctuations and brownouts. Two year warranty for parts and labour and a comprehensive range of maintenance agreements and extended warranties. Optional Rack Mounted Units (P.O.A). System Requirements For INDeX, each cabinet requires 250VA when configured with a PSU-4, or 600VA when fully configured with a PSU-8. For SDX systems (CCU, GCU and ECU), each cabinet requires a minimum of 200VA, culminating in a fully configured SDX 60N needing a UPS rated at 600VA and an SDX 420/420 requiring 4200VA. For PC applications such as Voice Mail, ACD or WOC, ratings of 250VA per PC should be allowed for. As both types of UPS can be interrogated via a PC, their available system capacity can be displayed. Therefore, other peripheral items can be added until the maximum rating is found. Any further additions will necessitate an extra UPS or power card. This feature will fully utilise the UPS’s potential. Ordering SDX BSL have negotiated specially discounted rates with both UPS suppliers. To take advantage of these, contact the chosen supplier direct stating that you are an SDX dealer quoting the codes in the enclosed price matrix. To determine your specific requirement, simply calculate the total VA rating of the telephone system and any peripheral products, decide on autonomy needed and then cross reference on the pricing matrix. Gresham - Meta Range Unique in the UPS industry, the META SHF range of UPS is supplied by Gresham Power Electronics. Design topology is the proven Dual Conversion type, continuously supplying clean sinewave grade power to all telephony applications. The unit provides power from 670VA to 2400VA (with power factor of 0.6) utilising a single cabinet and 600VA to 4800VA in dual cabinet enclosures (depending on the autonomy required). A custom designed 16 bit microprocessor ensures maximum system performance and reliability. The UPS consists of a standard size cabinet, and like both SDX telephone systems, is modular in design. When needed, available power and autonomy can be increased by simply adding power cards or batteries as necessary. Due to the design of the UPS, the power cards share the load equally and in the event of a card failure other cards take up the load seamlessly, (subject to existing excess capacity). This provides the ultimate ‘dual redundant’ UPS with the minimum probability of load interruption. This design has the added benefit of allowing the UPS to cope with input voltage fluctuations of between 110 to 264V without utilising the battery. Each power card provides up to 400 Watts (670VA at 0.6pf), load monitoring can easily be carried out by connecting a PC to the RS232 serial port via a LAN. Accompanying diagnostic package (network compatible), displays, in plain English load statistics as well as 30 other features including battery status, site history, supply history etc. Contact Address:- Contact Telephone Numbers:- Gresham Power Electronics Gresham House Telford Road Salisbury SP2 7PH Telephone: Facsimile: 01722 413060 01722 413034 Galatrek - MicroBak No-break Line Interactive UPS The Galatrek MicroBak range of UPS’s provide computer grade sine wave power through ‘ferroresonant’ transformer technology. Units are available in the range of 350 Watts to 12500 Watts (500VA to 15kVA with a 0.7 Power Factor). A 16 bit microprocessor controls the unit by monitoring the input voltage and automatically regulating the output through a wide range of input voltages between 140 to 276 without resorting to internal battery power. An LCD panel allows the user to monitor over 20 parameters such as input and output voltage, load (in VA and Watts), frequency, battery temperature, charge available and autonomy without the need of a PC. As the battery life and performance depend on temperature, the UPS has an integral ‘Temperature Compensating Charger’. This monitors the battery temperature and charge to optimise battery performance. Two RS232 communication ports are provided to access the built in meter functions, set points and alarm messages, and allow the UPS to communicate and be interrogated by PC’s, SCO Unix, Novell or Windows based file server. The UPS can store up to 4 telephone numbers, each of which will be dialled under certain alarm conditions. Contact Address:- Contact Telephone Numbers:- Galatrek International Limited Scotland Street Llanrwrst Gwynedd LL26 0AL Telephone: Facsimile: All prices quoted are NETT. Issued by Ian Massingham (extn. 484) 0800 269394 01492 640311 GRESHAM META RANGE INDeX UPS PRICING TABLE INDeX REQUIREMENT One cabinet 4 cassettes using PSU-4 250VA One cabinet 8 cassettes using PSU-8 600VA Two cabinets 16 cassettes using 2 x PSU-8 1200VA Three cabinets 24 cassettes using 3 x PSU-8 1800VA Four cabinets 32 cassettes using 4 x PSU-8 2400VA MODEL* Price Model Number Price Model Number Price Model Number Price Model Number Price Model Number 1 HOUR £536 SHF800/27 £604 SHF800/65 £911 SHF1600/55 £1518 SHF2400/62 £1958 SHF3200/63 2 HOURS £604 SHF800/65 £712 SHF800/130 £1393 SHF1600/150 £1821 SHF2400/125 £2449 SHF3200/113 * Size and weight of UPS units vary with requirement. Dimensions available on request. REQUIRED AUTONOMY 4 HOURS 6 HOURS £680 £712 SHF800/107 SHF800/130 £1053 £1358 SHF800/280 SHF800/420 £1697 £2730 SHF1600/250 SHF3200/2/160 £2730 £4006 SHF2400/160 SHF4800/2/155 £3494 SHF3200/280 P.O.A. 8 HOURS £1053 SHF800/280 £1510 SHF800/570 £3494 SHF3200/2/28 P.O.A. P.O.A. GRESHAM META RANGE SDX UPS PRICING TABLE (CCU/GCU/ECU) SDX REQUIREMENT One cabinet fully loaded 200VA Two cabinets fully loaded 400VA Four cabinets fully loaded 800VA Eight cabinets fully loaded 1600VA Twelve cabinets fully loaded 2400VA Sixteen cabinets fully loaded 3200VA Twenty one cabinets fully loaded 4200VA MODEL* Price Model Number Price Model Number Price Model Number Price Model Number Price Model Number Price Model Number Price Model Number 1 HOUR £536 SHF800/27 £572 SHF800/45 £873 SHF1600/45 £1518 SHF2400/62 £1958 SHF3200/63 £2819 SHF4800/52 £3353 SHF5600/68 REQUIRED AUTONOMY 2 HOURS 4 HOURS 6 HOURS £604 £680 £712 SHF800/65 SHF800/107 SHF800/130 £643 £680 £712 SHF800/85 SHF800/107 SHF800/130 £1309 £1544 £1697 SHF1600/98 SHF1600/195 SHF1600/250 £1821 £2730 £4006 SHF2400/125 SHF2400/160 SHF4800/2/155 £2449 £3494 SHF3200/113 SHF3200/280 P.O.A £3241 £4512 SHF4800/95 SHF6400/98 P.O.A £4258 £5486 SHF5600/125 SHF6400/240 P.O.A * Size and weight of UPS units vary with requirement. Dimensions available on request. 8 HOURS £1053 SHF800/280 £1053 SHF800/280 £2730 SHF2400/160 P.O.A P.O.A P.O.A P.O.A GALATREK MICRO-BAK INDeX UPS PRICING TABLE INDeX REQUIREMENT One cabinet 4 cassettes using PSU-4 250VA One cabinet 8 cassettes using PSU-8 600VA Two cabinets 16 cassettes using 2 x PSU-8 1200VA Three cabinets 24 cassettes using 3 x PSU-8 1800VA Four cabinets 32 cassettes using 4 x PSU-8 2400VA MODEL* Price** Model Number Price** Model Number Price** Model Number Price** Model Number Price*** Model Number 1 HOUR £597 2 HOURS £613 REQUIRED AUTONOMY 4 HOURS £823 MCA500VA010 MCA500VA012 MCA500VAXB024 6 HOURS £903 8 HOURS £997 MCA500VAXB038 MCA500VAXB048 £857 £923 £1023 £1350 £1540 MCA700VA024 MCA700VAXB038 MCA700VAXB048 MCA700VAXB080 MCA700VAXB090 £1430 £1670 £2363 £2463 £2753 MCA1K4VAXB048 MCA1K4VAXB065 MCA1K4VAXB120 MCA1K4VAXB160 MCA1K4VAXB200 £2233 £2331 £2687 £3013 £4207 MCA2K1VAXB065 MCA2K1VAXB100 MCA2K1VAXB180 MCA2K1VAXB220 MCA2K1VAXB300 £2817 £3017 £4550 £5550 £6067 MCA3KVAXB100 MCA3KVAXB160 MCA3KVAXB300 MCA3KVAXB360 MCA3KVAXB480 * Size and weight of UPS units vary with requirement. All dimensions are available on request. ** For total maintenance bypass and hard-wired output, add £142 *** For total maintenance bypass and hard-wired output, add £209 GALATREK MICRO-BAK SDX UPS PRICING TABLE (CCU/GCU/ECU) SDX REQUIREMENT One cabinet fully loaded 200VA Two cabinets fully loaded 400VA Four cabinets fully loaded 800VA Eight cabinets fully loaded 1600VA Twelve cabinets fully loaded 2400VA Sixteen cabinets fully loaded 3200VA Twenty one cabinets fully loaded 4200VA MODEL* Price** Model Number Price** Model Number Price** Model Number Price** Model Number Price** Model Number Price** Model Number Price*** Model Number 1 HOUR £597 MCA500VA010 REQUIRED AUTONOMY 2 HOURS 4 HOURS 6 HOURS £613 £823 £903 MCA500VA012 MCA500VA024 MCA500VA038 8 HOURS £997 MCA500VA048 £613 £823 £997 £1167 £1730 MCA500VA012 MCA500VA024 MCA500VA048 MCA500VA065 MCA500VA090 £1253 £1353 £2017 £2367 £3470 MCA1KVAXB038 MCA1KVAXB048 MCA1KVAXB090 MCA1KVAXB120 MCA1KVAXB180 £2233 £2331 £2637 £3339 £4657 MCA2K1VAXB065 MCA2K1VAXB100 MCA2K1VAXB180 MCA2K1VAXB240 MCA2K1VAXB360 £2817 £3017 £4550 £5550 £6067 MCA3KVAXB100 MCA3KVAXB160 MCA3KVAXB300 MCA3KVAXB360 MCA3KVAXB480 £4743 £4949 £5964 £6889 £8134 MCA4KVAXB130 MCA4KVAXB200 MCA4KVAXB360 MCA4KVAXB480 MCA4KVAXB600 £4210 £4687 £7007 £8087 £9287 MCA5KVAXB160 MCA5KVAXB240 MCA5KVAXB480 MCA5KVAXB600 MCA5KVAXB750 * Size and weight of UPS units vary with requirement. All dimensions are available on request. ** For total maintenance bypass and hard-wired output, add £142 *** For total maintenance bypass and hard-wired output, add £209 Reseller Update Update no: 011 Date: 31st October 1995 ------------------------------------------------------------------------------------------------------------------Business Response Manager Lite (BRM Lite) SDX Business Systems Limited (SDX BSL) are pleased to announce that following testing and trialling, BRM Lite has been released and will be supplied Free of Charge with each purchase of an INDeX system. For systems which have already been purchased, and subsequently require BRM Lite, please contact Order Processing who will be pleased to forward a copy. In brief, BRM Lite provides basic but useful call management information which changes dynamically during the day. Call statistics are displayed for the current and previous days activity only. BRM Lite is designed to monitor incoming activity on the switch to which it is connected and will therefore not log transit or tandem calls. Users can be offered an upgrade to the full call logging management and reporting package if required. Information on BRM Lite and Advance Business Manager can be found in the INDeX Product Description. For a further detailed description and ordering information for Advance Business Manager, please contact Oak Telecom on 01494 792 777. BRM Lite is designed specifically for INDeX systems and requires a dedicated PC. For optimum performance, the PC should be a minimum of 386SX 33, 4Mb of RAM, with VGA colour monitor, running windows 3.1 and DOS 5. For a copy of BRM Lite for existing purchases of INDeX only, please contact Order Processing quoting:39SSC00001SCF short code BRML. - FOC. INDeX to PC cables:9 way male to 9 way female, 3 metres, order code CABCON 9-9 RSP £9. 9 way male to 25 way female, 3 metres, order code CABCON 9-25 RSP £12 Issued by Ian Massingham ext 484 Reseller Update Update no: 012 Date: 31st October 1995 ------------------------------------------------------------------------------------------------------------------Remote Access Module SDX Business Systems Limited (SDX BSL) is pleased to announce that following testing and trialling, the Remote Access Module has been added to SDX BSL’s portfolio of value added products. The wall mounted Remote Access Module is a communication device (modem) connected to the serial port on INDeX allowing the remote maintainer to log on to INDeX over the PSTN using their existing PC and modem. A range of functions maybe carried out including re-programming and upload/download of both the customers and CPU databases. The Remote Access Module comes pre-configured to communicate with INDeX. It has an integral power supply with permanently fixed mains cable, has no user controls whatsoever (not even a power switch) and is supplied with a telephone cable and a short, easy to read installation manual. This should enable easy installation without the need to programme the modem (except for dial back security as an option). The serial cable, for connection between the Remote Access Module and INDeX will be supplied in every INDeX CCU F.O.C. Dial back security is an option that is very strongly recommended to prevent fraud or misuse. Upon dialling into the Remote Access Module, a password will be requested and, when verified, the unit will dial a pre-set telephone number associated with that password. The Remote Access Module must be connected to a Direct Exchange Line (DEL) to enable access to INDeX in the event of loss of service, such as DASS, from the network provider. Although pre-configured, the Remote Access Module is compatible with ITU V.21, V.22, V.22bis, V.23, V.23 and V32bis standards and operates from 300 to 56,700bps, making it compatible with almost any service centre or lap top you already use. The Remote Access Module is approved for use in the UK and can either be configured Pulse or Tone dial. From the date of this Reseller Update the provision of a Remote Access Module is mandatory on all INDeX installations. As an incentive to permit remote access, the Remote Access Module will be offered at a price far below that normally available, this only applies when ordered with an INDeX system. Ordering:Remote Access Module RSP £175. When ordered with an INDeX system, the RSP is subject to standard dealer discount. When ordered separately, or in volume, the Remote Access Module is subject to a nett discount of 20%. Issued by Ian Massingham ext 484 Reseller Update Update no: Date: 013 9th November 1995 ------------------------------------------------------------------------------------------------------------------------------ Procedural Amendment - Advance Out of Box Failure (OBF) Replacements The launch of INDeX has seen a drastic reduction in the percentage of items being returned as OBFs, which is testament to the commitment made by SDX Business Systems at launch to deliver a far more stable, reliable and resilient product in the INDeX platform. Obviously this area is subject to constant scrutiny, particularly in these initial months of product availability. In the few cases where OBFs arise, it is essential that we are able to evaluate any reported failures at the earliest opportunity so that any necessary subsequent action may be determined and implemented as quickly as possible. To do this effectively it is essential that: 1. Faulty items are returned as soon as they are replaced in the field 2. Returns Material Authorisation (RMA) forms are enclosed with the item 3. Where RMA forms are excluded, items are clearly differentiated from standard Warranty Repairs and/or the nature of the fault is clearly stated Unfortunately many of our Resellers have failed to fulfill these criteria and so we are introducing an amendment to the current procedure. With immediate effect Advance OBF Replacements will be invoiced at standard trade price, but subject to Credit Pending Return of the faulty item only if the faulty item is returned within 10 working days rather than the 1 month currently stated. Additionally credits will be withheld in all cases unless the corresponding RMA Form is enclosed or the RMA number quoted. Where the number is quoted but the RMA form not enclosed, the reported fault must is clearly documented. In this way we hope to improve our ability to respond quickly to events arising in the field and maintain the high quality standards set for INDeX at launch. Issued by: Janet Lennon (extn.269) Reseller Update Update no: Date: 014 9th November 1995 ------------------------------------------------------------------------------------------------------------------------------ Offer Packages - GCU Connectivity for DC5/10, APNSS and ACA Functionality As announced at our recent launches, we are unable to offer the above-mentioned functionality direct on the new INDeX platform. In recognition of the importance of these features in new sales situations and the corresponding expense involved in supplying an SDX420N GCU specific for these requirements, SDX Business Systems has “bundled” a number of components to offer packages specifically designed to address these issues. 1. INDeX DC5/10 comprises of: SDX420N GCU Fibre Optic Cable LC3E/1G Link Cassette DC5/10 2 cct Card NORMAL RSP TOTAL PACKAGE PRICE retails at £1485.00 retails at £ 99.00 retails at £1995.00 retails at £ 540.00 £4119.00 £2500.00 (Additional DC5/10 circuits at normal RSP = £540.00 for 2 cct card) 2. INDeX APNSS comprises of: SDX420N GCU Fibre Optic Cable LC3E/1G Link Cassette ASC Card 4-wire (2 cct) AC15 Card NORMAL RSP TOTAL PACKAGE PRICE retails at £1485.00 retails at £ 99.00 retails at £1995.00 retails at £1500.00 retails at £ 500.00 £5579.00 £3335.00 (Additional APNSS ciscuits at normal RSP = £500.00 for 2 cct card to max. 30 ccts.) 3. INDeX ACA comprises of: SDX420N GCU Fibre Optic Cable LC3E/1G Link Cassette ACA Card 16 second message module NORMAL RSP TOTAL PACKAGE PRICE retails at £1485.00 retails at £ 99.00 retails at £1995.00 retails at £1415.00 retails at £ 395.00 £5389.00 £2915.00 (Additional ACA modules at normal RSP = £395.00 per 16 seconds) Please note that all package prices are quoted RSP and are therefore subject to standard Matrix Level Discounts. Issued by: Janet Lennon (extn.269) Reseller Update Update no: 015 Date: 6th December 1995 ------------------------------------------------------------------------------------------------------------------4.2A Call Costing The call costing package for ACD 4.2A will be withdrawn one month from today. This does not effect the call costing package on ACD Level 5 which will now be the only software level on which call costing will be available. It has been necessary to withdraw this software due to changes in the way that some service providers charge necessitating changes in the call costing software which cannot be supported in ACD 4.2A. Existing sites currently with 4.2A who wish to add call costing will also need to upgrade to ACD level 5.0 Issued by:- Tim Stone (extn 312) Reseller Update Update no: 016 Date: 6th December 1995 ------------------------------------------------------------------------------------------------------------------ACD 5.0 General Release SDX Business Systems are delighted to announce that ACD 5.0 is now on general release. Full detail of all features contained within ACD level 5.0 and the Windows ACD client may be found in Dealer Update 325. SDX BSL has now over 21 successful installations of ACD level 5 in the field. All future orders for new ACD systems and software level upgrades should be ordered as level 5. SDX Business Systems will still offer agent upgrades, additional DOS satellites and database export to existing ACD 4.2A installations. (Pricing for additional DOS satellites may be found in the May 95 SDX Price List). General Release A number of the restrictions from the controlled release period have been lifted, however, some will still apply to the ACD level 5 product. The conditions are as follows: 1. The ACD server will always be supplied with hardware, and not offered as a software only option. 2. The Windows client may now be purchased as a software licence enabling the Windows client to be installed on customer’s supplied PCs. The PC must conform to the following minimum specification: 486DX2-66 PC 8MB RAM DOS 6.22 Windows for Work Groups Version 3.11 NE 2000 compliant network card (preferably SDX supplied ACD/NC1) 3. The software may be installed on PCs connected to an existing local area network which supports IPX and Net BIOS. IMPORTANT NOTE:If customer supplied PCs and/or an existing LAN is to be used a minimum of one days software consultancy must be purchased as offered in the SDX price list. This will entail on site assistance to install the software. Due to the diversity of network and PCs, SDX BSL cannot guarantee that the installation will be successful on all types of LANs and PCs. Please consult SDX PC Care on tel 01707 364402 fax 01707 364403. The price per day for this consultancy is £495.00 RSP nett. 4. No equipment will be supplied to any reseller unless two engineers have attended one of the ACD level 5 training courses (T5 or T79). 5. An ACD level 5 product registration form must be completed and sent to order processing with full details of the site with the order. 6 Now the product is on general release SDX Technicare will no longer attend installations of ACD level 5. Support will refer to standard Technicare support service, as per other SDX products. Windows Client and other Applications SDX BSL has used each of the Microsoft office suite applications individually with the Windows ACD client software running simultaneously. Due to the nature of Windows it is possible however for one application to effect another when run simultaneously. It is of course impossible for SDX BSL to guarantee that the Windows client will run successfully with all Windows applications available in all situations. To optimise the Windows client operation when used in this way the following points should be adhered to:1. Always load the SDX ACD network task programme before any other application. 2. For optimum performance use the Windows client with the tool bar only showing (i.e. do not open any real time screens). Use the alarm threshold concept to monitor the ACD. Each real time screen uses some Windows system resource. The fewer real time screens open the better the system performance will be. 3. Only ever run one other application simultaneously with the windows client. 4. To improve speed increase the amount of RAM in the Windows Client PC. 5. Should any problems be experienced use the Windows client as a standalone application and close all other applications. If other applications are to be used on the PC close the Windows client before running them. Issued by Tim Stone (extn 312) At a Glance Guide to New Features Windows ACD Supervisor (Client) Windows GUI interface Visual and audible alarm thresholds Three real time screens may be opened simultaneously. Full configuration of server from client ( via password protection ) Screens fully configurable Configurations may be saved 10 Clients per server via LAN The following features are available via both the client and server ACD Manager Level 5 (Server) Enhanced reporting package:Flexible agent reporting groups Flexible trunk reporting groups Flexible DDI reporting groups Flexible time periods Three fold increase in data storage Enhanced DDI reports:Historical DDI reporting on up to 1000 DDI numbers DDI summary report DDI short calls report Flexible DDI reporting groups Up to 10 DDI digits may be reported upon Call costing package enhancements*:Incoming call costing via database export DDI call costing via database export True call cost using DASS call charge information Windows Wallboard option*:Each PC connected to the LAN may have several wallboards open simultaneously User definable alarm thresholds All standard wallboard information may be displayed One licence covers unlimited wallboards per ACD Compatible with level 5.0 and 4.2A Scrolling wallboard enhancements:System values may now be displayed e.g. number of agents on duty/busy/available Real time enhancements:Summary screen for individual agent groups Agent log off alarm More detailed tracking of transferred calls CLI:CLI recording. ( Database export option* is required to use this feature) Four digit screens:Four digit numbers displayed on real time screens Four digit numbers displayed on reports Hardware:RJ45, BNC, AUI network card supplied as standard Remote access modem and software supplied as standard * these options are purchased separately Full details may be found in dealer update number 325 Reseller Update Update no: 017 Date: 6th December 1995 ------------------------------------------------------------------------------------------------------------------- Christmas Shutdown Please note that the last day for shipments this month will be Thursday 21st December 1995 and any orders received after 2.30pm on that day will not be shipped until January. It is therefore advisable that all December orders be placed as early as possible to avoid disappointment. No orders or shipments will then be actioned until 2nd January 1996. Please contact Internal Sales Support on 01707 364425 if there are any problems in this regard. Issued by:- Janet Lennon (ext 269) Reseller Update Update no: 018 Date: 6th December 1995 -----------------------------------------------------------------------------------------------------------------------------Cable Connection to Peripheral Products The SDX and INDeX range of telephone systems produce voltages on the RS232 serial port to enable the provision of power to dongles and possible future developments. Consequently, the use of incorrect cables connecting SDX/INDeX to PC peripherals may inadvertently re-direct voltages to the wrong pins on the input port of the PC. These cables may be “home-made” or even “off the shelf”. Only cables supplied by SDX Business Systems Limited (SDX BSL) should be used as they were evaluated. Peripheral products supplied by SDX BSL enable connection to either SDX or INDeX by the provision of extra cables or 25 to 9 way converters. The following is a list of cables supplied with each product from the date of this Dealer Update. The use of any other cable may invalidate the guarantee. WOC 2.2 38YCN00001SAK 38YCN00001SCM No short code CABCON-9-25 VOICE MAIL 38YCN00001SCP 38YCN00001SCN No short code No short code FT7/8 38YCN00001SCM 38YCN00001SCN CABCON-9-25 No short code ACD 38YCN00001SCM 38YCN00001SCL 2 X 38YCN00001SCN CABCON-9-25 CABCON-9-9 2 PAIR LD SSMLD4 2 X 38UAF00001AAA 2 X 38UAF00001AAB 2 X 38YCN00001SCM No short code No short code CABCON-9-25 1 PAIR LD SSMLD2 38UAF00001AAA 38UAF00001AAB 38YCN00001SCM No short code No short code CABCON-9-25 ACD/VM SPLITTER 38YCN00001SCQ 38YCN00001SCN No short code No short code Issued by Ian Massingham ext 484 Reseller Update Update no: 019 Date: 12th December 1995 ------------------------------------------------------------------------------------------------------------------- Please find attached an SDX TMA 28 Brief and Development Update which was distributed at this year’s TMA exhibition. Issued by:- Sarah Stacey (extn 285) Reseller Update Update no: 020 Date: 18th December 1995 ------------------------------------------------------------------------------------------------------------------ACD 5.0 Price List There have been a number of enquiries into SDX Sales Support regarding the ACD 5.0 price list. This update does not contain any changes to the price list this update is designed purely as a clarification of the current price list. Reference SDX ACD Manager Upgrades to Level 5 (page 19) 1. The upgrades to ACD level 5 are split into three categories each with a different price:a) ‘Upgrade to ACD level 5 up to 30 agents’. This option means systems which are currently pre-level 5 and have 15 or 30 agents and wish to upgrade to level 5. The order code for this upgrade is ACD5 UG30 at an RSP of £3,695. It does not provide any additional agents. If additional agents are required these must be purchased as a separate item under order code ACD5 U30. b) ‘Upgrade to ACD level 5 up to 60 agents’. This option means systems which are currently pre-level 5 and have 60 agents and wish to upgrade to level 5. The order code for this upgrade is ACD5 UG60 at an RSP of £4,195. It does not provide any additional agents. If additional agents are required these must be purchased as a separate item under order code ACD5 U30. c) ‘Upgrade to ACD level 5 up to 90 agents’. This option means systems which are currently pre-level 5 and have 90 agents and wish to upgrade to level 5. The order code for this upgrade is ACD5 UG90 at an RSP of £5,195. It does not provide any additional agents. If additional agents are required these must be purchased as a separate item under order code ACD5 U30. For example, a system at 4.2A which has 30 agents who wish to upgrade to level 5 and 60 agents will require: 1 x ACD5 UG30 (upgrade to level 5) 1 x ACD5 U30 (additional 30 agents) Also there has been some confusion as to why the ACD server PC on the price list is shown separately for upgrades. This is necessary to clarify that the PC hardware attracts a discount of 20% and not the normal dealer discount. If the PC hardware was included in the price of the upgrade with full discount, it would substantially increase the end user upgrade price. It is therefore necessary to show the ACD WPC and ACD5 SPC elements of upgrades to level 5 separately to inform resellers of the discounts they will receive. Issued by:- Tim Stone (extn. 312) Reseller Update Update No: 021 Date: 12th January 1996 ------------------------------------------------------------------------------------------------------------------SDX Voice Manager Trainee Recording It has been found that the voice record function of the SDX Voice Manager is not compatible with the INDeX switching platform. This affects both the ‘Hot Key’ (manually invoked recording) which affects SDX FT terminals & the ‘Call Monitor’ (automatic recording of every Nth call) affecting SDX FT & INDeX DT terminals. This problem can be resolved by the addition of an upgrade disk which modifies the relevant programs on the Voice Manager to run these features. This disk can be ordered FOC through Sales Order Processing quoting - SDX Voice Manager 5.8e. This disk will also contain the ‘Visual Voice’ features described in INDeX Reseller Update 003, thereby replacing version 5.8d. If ‘Visual Voice’ or the Voice Record Feature is required, 5.8e must be ordered. This version is compatible with all 5.8 series software. All Voice Managers shipped from 15th January will be loaded with 5.8e as standard. Issued by:- Mark Massingham (extn 310) Reseller Update Update No: 022 Date: 12th January 1996 ----------------------------------------------------------------------------------------------------Door Entry System Dealer Update 327 dated 8 August 95 stated that manufacture of the Compact 2 Door Entry System had ceased and was becoming difficult to source. A similar system to the Compact 2 has now been located called the North Supply NS-DA. The NS-DA is a telephone door entry system which connects to an Analogue Trunk Line of a telephone system and comprises a Door Unit, CPU, Power Supply and a Lock Release Mechanism. When the Door Unit button is pressed an extension or extensions will ring and upon answer connection to the caller is made. Dialling ‘Recall’ then ‘8’ from a DT handset or simply ‘8’ from a Standard Two Wire Telephone will activate the Lock Release. The NS-DA will work on the INDeX switching platform, the SDX10/40/40E/60N/180/420N Systems and Sapphire. The NS-DA requires connection to an ALOG Trunk Line on INDeX. SDX systems must be fitted with the Door Entry Trunk Line Card, TLC/DE, RSP £175. Customisation of Door Entry operation is possible through programming on INDeX. This may be required to extend the ringing timeout on target terminals and enable Two Wire Devices to work correctly. Details of programming can be found in Technical Bulletin 21. The NS-DA is available from:North Supply Unit 33 Chartwell Drive Industrial Estate Wigston Leicester LE18 2FL Tel: 0116 257 1020 Fax: 0116 257 1030 Dealer price is £229 Nett. Issued by Ian Massingham ext 484 Reseller Update Update no: 023 Date: 12th January 1995 -----------------------------------------------------------------------------------------------------------------------------32 pair ALOG/DSLC Cassette Cables SDX Business Systems will now be able to supply the 32 pair (twisted) cable for connection to every Analogue and DSLC Cassette in 10 metre lengths. This will be along with the already available 3 and 5 metre lengths, order codes 32CH-3 and 32CH-5 respectively. These cables are available by special order only and are subject to a lead time of up to 12 weeks. The cables are also subject to a minimum order quantity of 10. Order code for the 32 pair 10 metre length cable is 32CH-10, RSP £169.00 each. Issued by:- Ian Massingham (extn 484) Reseller Update Update No: 024 Date: 17th January 1996 ------------------------------------------------------------------------------------------------------------------Voice Mail Fraud Prevention SDX Business Systems are committed to eradication of the fraudulent use of Customers trunk lines through the phenomena known in the industry as Voice Mail ‘hacking’. Therefore, further to Reseller Update 21 regarding SDX Voice Manager software version 5.8e a new program option has been included in this version to ignore ALL keystrokes & touch tones when connected to an external trunk. This is intended primarily for customer sites who wish to give an announcement and then drop the line, or wish to take a message after the announcement, then drop the line. This is particularly useful for sites using free phone lines. Full details of installation are supplied with version 5.8e software & communicated via Technical Bulletin 21 (to be issued shortly). Queue Management & INDeX It has been discovered that Queue Management does not perform to specification on the INDeX switching platform. This, unfortunately, necessitates a modification to the re-queue command within Voice Manager to correct the problem. The re-queue command can be found in the PABX Codes field in the F5 set-up screen & should be set:• • Code 5 (Undefined) = &** - INDeX Code 5 (Undefined) = &aa - All SDX product range This does NOT affect the SDX Product Range. Issued by Mark Massingham (extn 310) Reseller Update Update No: 025 Date: 31st January 1996 ------------------------------------------------------------------------------------------------------------------Mobile Extensions on SDX/INDeX Systems You may have seen recent press coverage from both BT and Cellnet advertising a service called “Mobile Extension”. This concept enables mobile phones to be included in the corporate numbering plan and dialled as a normal extension number from a PBX. The claim is also that call charges from office to mobile phones achieved in this manner are around 50% cheaper than standard mobile tariffs. SDX BSL is pleased to advise that both the SDX and INDeX systems are fully compatible with this service since it is achieved through provision of a DPNSS link from the company’s PBX into the Cellnet network - SDX BSL switches have been tested for compatibility with the Cellnet network to ensure interoperability. In addition, a feature of INDeX 6.1 software will enable calls targeted at your individual extension or DDI number to be diverted over the DPNSS link. The mobile extension concept is an attractive one as it provides contactability and reduced call charges in a simple dial plan environment. Unfortunately because a DPNSS connection is required, Cellnet advise that only companies with over 100 mobiles are likely to benefit. Therefore the standard feature of INDeX 6.1 software allowing diversion to a mobile phone over the PSTN may be a much more attractive offering for the following reasons:1. Suitable for just one mobile phone. 2. No DPNSS link required. In addition you get the following benefits of the “Mobile Extension” service without subscribing to it: 1. Internal and external callers calling your desktop extension number can be diverted to your mobile. 2. Provides short code extension dialling for other PBX users who call you. Of course there is no call charge reduction, but then there is no fixed cost. In summary SDX and INDeX are fully compatible with the Cellnet “Mobile Extension” number service. Alternatively the use of the divert feature on INDeX 6.1 will provide an attractive alternative. Issued by:- David Spiby Ext 292 Reseller Update Update No: 026 Date: 2nd February 1996 ------------------------------------------------------------------------------------------------------------------Analogue Extension Message Waiting Feature The object of this Reseller Update is to define the functionality of the message waiting feature on INDeX for analogue two wire extensions. The INDeX alog cassette supports the use of analogue two wire telephones with message waiting lamps. The feature may be activated to notify the two wire extension user of messages from other terminals or from an associated voice mail system. Currently if more than six telephones on a single alog cassette have message waiting activated simultaneously, the message waiting lamps may dim or even go out. Whilst under normal traffic conditions this situation is unlikely to arise consideration of this fact must be made when planning INDeX installations with large numbers of analogue extensions with message waiting. To date there have been no field issues raised with respect to alog message waiting capacity. The alog cassette will be enhanced to provide simultaneous message waiting on all extension circuits. The message waiting light will change to flashing in place of continuously on. The enhanced version of all alog variants will be supplied for all deliveries made after 1st March 1996. SDX BSL will operate a free of charge upgrade to the enhanced alog cassettes for installed cassettes WHERE THE PROBLEM IS IDENTIFIED. To arrange for alog cassette upgrades, place a standard order for the relevant cassettes with Sales Support, specifying the installed site details and a description of the symptoms. Replacements will be issued on a “Credit Pending Return” basis. A cut off date of 12th April will apply for FOC upgrades. A number of different methods are employed throughout the telecoms industry for the activation of message waiting lamps on two wire analogue extensions. It is therefore essential that only analogue telephones with the correct method of message waiting are used with INDeX alog cassettes. The method of message waiting used on INDeX works by switching 100 volts DC onto the normal two wires of the telephone to light a neon message waiting lamp. This method of message waiting was originally developed by Mitel for use on the SX2000 switch and has the advantage that additional wires are not required to enable message waiting and that the message waiting lamp also acts as a visual ring indicator. Analogue message waiting telephones suitable for use with INDeX alog cassettes are available from a number of telephone manufacturers. Ascom manufacture a range of analogue telephones with message waiting suitable for use with INDeX. Ascom refer to the message waiting method used by INDeX as MW3. Ascom Telecommunications Limited Cypress Drive St Mellons Cardiff CF3 0EG Tel: 01222 500700 Fax: 01222 500701 Issued by:- Andrew Saunders Product Manager Ext 512 Reseller Update Update No: 027 Date: 5th February 1996 ------------------------------------------------------------------------------------------------------------------Product Training Calendar Please find attached the 1996 Product Training Calendar (January-June) and the 1996 Professional Sales Calendar. Product Training For further information or bookings contact Sales Support on ext 355. Professional Sales Calendar For further information contact your Account Manager. Issued by:- Elizabeth Lennon x269 Att. Reseller Update Update No: 028 Date: 5th February 1996 ------------------------------------------------------------------------------------------------------------------Windows ACD Client PC Platform SDX Business Systems will, with immediate effect, supply the Windows Client PC as detailed on page 19 of the current INDeX price list (ACD 5 WPC) on the new PC3 platform. The PC is a higher specification than the previous model and carries no price increase. ACD5 WPC will consist of the following:Pentium P75 tower with dual fan 8 Mb of RAM 1 GB hard disc Keyboard SVGA monitor Serial mouse Mouse mat 3.5” floppy disc drive MS DOS 6.22 Windows for Workgroups NE2000 compatible network card It is intended that other SDX integrated products will move to this PC3 platform in due course. The price of the Windows Client PC will not change, remaining at £1500 subject to the standard PC discount of 20%. Issued by:- Tim Stone Ext 312 Reseller Update Update No: 029 Date: 5th February 1996 ------------------------------------------------------------------------------------------------------------------Turret Benefits SDX Business Systems have had a number of enquiries asking to set out the main differentiators of the turret handsets over the use of DT5 in the ACD environment. The following clarifies the features and benefits of the TT3 and TT5 over the DT5. Dedicated ACD Function Keys • The TT range of handsets have dedicated functions keys for:• agent log on/off • busy wrap up • busy non-available. Benefit:- Dedicated feature keys for ACD functions allow ease of use and fast access to ACD features. ACD Wallboard LCD • Integral mini wallboard built into the display of the TT allowing the following unique information to be displayed:• Number of calls waiting • Longest waiting call • Time in state Benefit:- The ACD agent can see how many calls are waiting, who the next call is from and how long they have waited. They may therefore tailor their greeting accordingly giving a professional response to callers. ACD Softkeys • Softkeys can be enabled on the TT handset enabling:• Help • Supervisor • Listen • Urgent When pressed these keys send alarms or pop up messages to the ACD Manager and Windows ACD Client terminals to alert the supervisor of problems. Benefit:- These unique TT3/5 features are not available on the DT5. They allow agents to alert their supervisors at the touch of a button when assistance is required. Issued by:- Tim Stone Ext 312 Reseller Update Update No: 030 Date: 9th February 1996 ------------------------------------------------------------------------------------------------------------------------------ Sapphire Please be advised that, with immediate effect, the Sapphire telephone system is now no longer available. This product has been discontinued. A substantial quantity of residual stock was recently sold to Telwise Limited of Birmingham. Please therefore make any enquiries for product supply to Telwise as detailed below: Telwise Limited 96 Lottie Road Selly Oak West Midlands B29 6JZ Tel: Fax: 0121 415 5777 0121 415 5888 Contact: Geoff Binding (MD) Repairs and Technical Support will continue to be provided by SDX Business Systems. Issued by: Janet Lennon (extn.269) Reseller Update Update No: 031 Date: 12th February 1996 -----------------------------------------------------------------------------------------------------------------------------Serial Cables and Line Drivers Reseller Update 018 only stated the 13 digit codes for the type of cables provided with each Peripheral Product. This update now provides details of cable configuration, ordering codes and costs. The cables and/or converters supplied with each peripheral product ordered from SDX Business Systems are stated in the description. Cables required for sites which are upgrading from SDX to INDeX maybe ordered separately using the codes supplied. The following cables, converters and Line Driver Kits are now available for purchase in an effort to make upgrades from SDX to INDeX easier, and to reduce the number of incidences of connector incompatibility and potential risks to the I/O card of the PC. Cable Use Cable and Converter Description WOC 1 25 pin Male to 9 pin Female Cable - 38YCN00001SAK 9 pin Male to 25 pin Female Cable - 38YCN00001SCM 9 pin Male to 9 pin Female Cable - 38YCN00001SCP (VM ONLY) 25 pin Male to 9 pin Female Converter - 38YCN00001SCN 9 pin Male to 25 pin Female Cable - 38YCN00001SCM 25 pin Male to 9 pin Female Converter - 38YCN00001SCN 9 pin Male to 25 pin Female Cable - 38YCN00001SCM 9 pin Male to 9 pin Female Cable - 38YCN00001SCL 2 x 25 pin Male to 9 pin Female Converter 38YCN00001SCN 25 way Male Line Driver - 38UAF00001AAA 25 way Female Line Driver - 38UAF00001AAB 2 9 pin Male to 25 pin Female Cable - 38YCN00001SCM 2 x 25 way Male Line Driver - 38UAF00001AAA 2 x 25 way Female Line Driver - 38UAF00001AAB Voice Mail FT7/8 ACD Line Pair Drivers Line Drivers Pairs ACD/VM Splitter Remote Access Module ACD to Printer 2 x 9 pin Male to 25 pin Female Cable 38YCN00001SCM 9 pin Male to 9 pin Female to 25 pin Female Cable 38YCN00001SCQ 2 x 25 pin Male to 9 pin Female Converter 38YCN00001SCN 9 pin Male to 25 pin Male Modem Cable 38YCN00001SFA 25 pin Male to Centronics - 38YCN00001SDG Issued by Ian Massingham ext 484 Ordering Code CAB-WOC CABCON-9-25 CAB-VM £RSP CAB-CVT CABCON-9-25 CAB-CVT CABCON-9-25 CABCON-9-9 CAB-CVT £10 £12 £10 £12 £9 £10ea SSM LD2 £225 SSM LD4 £450 £12 £12 £30 £30 VM/ACD SC CAB-RAM £13 CAB-ACD-PR £10 Reseller Update Update No: 032 Date: 27th February 1996 ------------------------------------------------------------------------------------------------------------------ACD Enhancements SDX Business Systems Limited are pleased to announce that we have begun a development on the current ACD Manager to increase its capacity and number of clients available per server. Details of the planned enhancements are summarised below. SDX BSL are announcing these enhancements now so that customers wishing to purchase ACDs in the 100-200 agent range may feel confident that there will be room for future expansion above 210 agents in the near future. These enhancements are planned to be delivered to the market in the 3rd quarter of 1996. Features 1. Increased System Size The ACD Manager will be enhanced so that the software will support up to 400 concurrently logged on ACD agents - 400 lines and 400 extensions. The system will allow a maximum of 700 agents to be programmed into it’s database. 2. Increased Client Limit The new version of software will allow up to a maximum of 20 clients to be simultaneously logged onto the ACD server. This new limit is a total of simultaneously logged on Database Export, Qmax and Windows Clients. 3. Improved Password Protection This new feature has been necessary due to the increased client limit in order to facilitate the team type working in call centres which has been increasingly requested by SDX resellers. This allows Call Centres to have an ACD supervisor (client) per team of agents. To allow this password protection has been improved so that each supervisor can only view their own team of agents and generate reports for their own specific group. It is envisaged that this new level of software (currently known as ACD 5.2) will become the standard level and will not require an increase in specification of PC hardware. Customers who purchase ACD level 5 (or ACD 5.1 available Q2 1996) may have a free upgrade to ACD 5.2. Customers will merely need to purchase the additional agent or client licences as required to make use of the increased limits. Issued by:- Tim Stone (extn. 312) Reseller Update Update no: 033 Date: 4th March 1996 -----------------------------------------------------------------------------------------------------------------------------Re: Organisational Changes In line with the regionalisation of the external sales force, SDX Business Systems has recently introduced the same principle within the Internal Sales Support (ISS) department aimed at providing a closer interaction within our sales department and a more direct point of contact for our Resellers. Whilst this in no way impedes on your ability to contact us on extn.355 (or via DDI no. 01707 364425), the alignment of specific ISS personnel with the geographic regions has been specifically designed to provide a more personalised first point of office-based contact for “housekeeping” issues. With visibility of the Regional Account Manager (RAM) and Regional Business Manager (RBM) diaries for their region, an early impact will be their ability to coordinate your demonstration/site visit requests (see Reseller Update no. 034). Also Regional Sales Support Executives (RSSEs) will provide a central focal point for non-specific correspondence which they can quickly and proactively escalate within our business and “progress chase” as required. Standard hours of contact will remain the same (i.e. Monday-Thursday 9.30-5.00pm, Friday 9.30-4.30pm only). However in addition to the current weekly ISS team meetings, your RSSE will attend monthly Regional Team Meetings with RAMs/RBMs in order to provide a regular internal communication flow. To improve the function further, each RSSE may now be contacted on specific DDI numbers which will immediately overflow to the ISS group on busy or not available. The teamings and contact numbers are summarised as follows: Region DDI number RSSE RBM RAMs South 01707 364445 Paulette Clarke Graham Harris (ext.153, Car 0385 253394) Bob Cusack (ext.275, Car 0468 251130) Frances Reid (ext.294, Car 0831 189289) Mike Bartlett (NAM) Central 01707 364446 Lorraine Hall Ali Lloyd (ext.278, Car 0836 676728) (ext.279, Car 0836 571451) Stuart Bell (ext.270, Car 0385 906949) Spencer Bradshaw (ext.235, Car 0385 907685) Paul Bailey North 01707 364447 Mary Egan Graham Bunting (ext.274, Car 0836 389389) (ext.230, Car 0385 907687) Ian Woolner (ext.134, Car 0831 616486) Issued by: Janet Lennon (extn.269) Reseller Update Update no: 034 Date: 4th March 1996 -----------------------------------------------------------------------------------------------------------------------------Re: Procedural Changes In order to formalise and improve the procedure for registering prospects on SDX Business Systems’ Sales & Marketing Database, we have introduced a standard form which should be used in all cases where registration is required or SDX Business Systems’ support is requested. A hard copy of this form is attached should you chose to implement a manual process. This form will, however, be of greatest benefit when loaded as a WORD template. A copy will be supplied to all PACT users via e.mail. Should you require a copy to be supplied on disk, please contact your Regional SDX Sales Support Executive (RSSE). The process for registration will be as follows: 1. The “faxform” should be completed as fully as possible - please note the requirement for detailing both your Company details and the name of the person within your organisation against whom the registration is required. Should you be using this as a WORD template, the date will autoload when the template is selected. The form should then be faxed to your RSSE on 01707 372184 or sent as an e.mail attachment (PACT users only). 2. To ensure accurate database entry and cross-reference, please ensure Parent Company details are included where appropriate and that you correctly identify (where indicated) whether the entry is for straightforward registration or whether a demonstration or site visit etc. is required. 3. For registration purposes, the form will be cross-referenced against existing database entries, your interest registered and the corresponding dbase reference number recorded. The form will then be passed to your Regional Account Manager (RAM)/Regional Business Manager (RBM) who will be able to use this information as a reference source for Sales Progress meetings later. 4. For demonstration/customer visit or demonstration requests, the form should specify any additional information such as proposed venue, meeting objectives, preferred dates etc. to enable your RSSE to liaise with RAMs/RBMs and room bookings etc. (following relevant database entries) in order to co-ordinate the meeting to your requirements. 5. If SDX Business Systems are unable to meet your request, your RSSE or RAM/RBM will telephone as soon as possible to discuss the situation. 6. If the visit or demonstration is booked, the completed registration form will be faxed (or e.mailed) back to you as soon as possible and copied to your RAM as confirmation to all parties concerned. Obviously we trust that introduction of this process will improve the current procedure and enable more streamlined co-ordination of multiple diaries etc. in a consistent manner which may be employed across our Reseller base. Should you have any suggestions, comments or queries, please discuss with your RAM or telephone me directly. Issued by: Janet Lennon (extn. 269) Reseller Update Update No: 035 Date: 6th March 1996 ------------------------------------------------------------------------------------------------------------------- SDX BSL - CTI Group SDX BSL is pleased to announce the formation of it’s CTI Group, dedicated to supporting Resellers and 3rd party application developers in all matters relating to the INDeX (and previous generation SDX switches) and Computer Telephone Integration. Led by Andy Powell, the CTI Group will provide product management of CTI products within SDX BSL, as well as telephone technical support to Resellers. It will also manage and support the SDX Synergy Programme. Current projects in the Group’s control include FT8 LAN Dialler and the INDeX Access Manager, CTI Gateway. Andy’s group initially includes Daren Hale, Technical Support Engineer and Sebastien Ferton, Product Marketing Specialist. The main focus for the group in the first half of 1996 will be product marketing. The Group can be contacted on 01707 392200 on the following extension numbers:Andy Powell Daren Hale Sebastien Ferton Fax:- 01707 372 184 Issued by:- Andy Powell extn 298 extn 354 extn 305 Reseller Update Update no: 036 Date: 6th March 1996 --------------------------------------------------------------------------------------------------------------- CTI Port on INDeX The new SDX platform, INDeX, does not require a dongle to activate it’s CTI port, so for an introductory period access to this has not been controlled. However, as from 18th March 1996 the following change will be introduced for use of the CTI port on INDeX:Short Code LICCTI Description RSP Licence for INDeX CTI Port £2500 per site + vat Normal matrix level discount will apply to this RSP. The purchase of a licence will be required for connection of any third party CTI application. This would include, for example, a third party telephony server such as the Global World Windows CTI Gateway. The Licence should be ordered in the same way as any other SDX BSL product. The licence enables the use of protocol on the CTI port, which may be legally accessed following receipt of the corresponding invoice from SDX BSL, whose terms and conditions enable use of software on the CTI port when the appropriate fee has been paid. This Update also gives formal notification that after the 18th March 1986, the use of the CTI port for any INDeX system will be illegal unless this Licence has been purchased. SDX BSL is a member of FAST (Federation Against Software Theft). CTI applications connected to the INDeX CTI port before this date are exempt. Systems installed as of 18th March, but not yet connected to the CTI port, will be subject to licence payments. Resellers should also check that CTI applications being connected are supplied by Authorised “SDX Synergy CTI Developers”. Please call Andy Powell (extn 298) at SDX BSL if you wish to query this. The requirement for a Callpath Dongle previously priced at £3000 is removed and replaced by the £2500 licence. Please note that no “run time” licence is currently required for the event port and that the situation on SDX 60N/420N switches remains unchanged, i.e. dongles are required for the CTI port. Issued by:- David Spiby (extn 291) Reseller Update Update No: 037 Date: 6th March 1996 -----------------------------------------------------------------------------------------------------------------------------Windows Operator Console (WOC) SDX BSL are pleased to announce that from 11 March 1996, the WOC will be available in a software only package. The package will consist of WOC software at V2.2, line drivers, cables, templates and user/installation guides making it ready for immediate installation onto any suitable PC. The minimum requirement for the PC to enable WOC to run satisfactorily is:486 DX33 4Mb RAM 120Mb Hard disk SVGA Monitor Windows 3.1 or greater (windows 95 and OS2 not currently supported) DOS 5 or greater 3.5” floppy drive Serial mouse 1 spare COM port* 102 key keyboard *The use of 9 to 25 way adapters maybe necessary to allow connection to some PC’s. The WOC software will run on SDX systems running 5.1.13 and any INDeX platform at software level 6.0 and above. It is recommended that the Windows Operator Console is the only application running in the windows environment as the use of other applications such as MS-Word or MS-Project may cause delays in processing calls or ‘freezing’ of the display. As you are aware, dongles are not required for the WOC on SDX 5.1.13 and INDeX 6.0; with the release of INDeX 6.1 however, a security coding feature will be enabled. SDX BSL are relying on the integrity of our Resellers not to abuse this circumstance. The Operator Console Keyboard Overlay is designed to fit the popular ‘Cherry’ 102 key . If other keyboards are used, such as the windows 95 versions, local arrangements maybe required to produce keyboard overlays to fit correctly. Although SDX BSL has tested WOC software on a variety of PC’s and configurations, it is the responsibility of the Reseller to ensure satisfactory working on their own or end user supplied PC’s. Ordering:- Order code WOC-S/W-UK, RSP £1495 Windows Operator Console Price Increase From 1 April 1996 the price of the WOC will be increased from an RSP of £2250 to £2750 Issued by:- Ian Massingham (extn 484) Reseller Update Update no: 038 Date: 7th March 1996 --------------------------------------------------------------------------------------------------------------------------- INDeX Rack SDX BSL is pleased to announce that the 19” rack, specified in the price list and product description, is now available. The rack will support four cabinets enabling the full 864 ports available on INDeX to be used. Two options to enable installation of cabinets into racks are available:1. A rack mounting kit designed to allow installation of INDeX cabinets into both the SDX supplied rack or any other supplied rack conforming to SDX specifications. 2. Purchase of custom designed rack from SDX. The rack mounting kit will support the installation of one or two cabinets and is supplied with a fan cooling tray, blanking plates, support channels and the necessary fixing devices. The supplied instructions contain specifications other 19” racks must conform to to allow installation. Two kits are required for 3 or 4 cabinets. The custom designed rack will allow up to 4 INDeX cabinets to be installed using the rack mounting kits specified above and is supplied with power panel, rear panel and brush strip for cable outlet. The rack mounting kits must be ordered separately. Ordering:Rack mounting kit - order code : RACKMTKIT - RSP £395 SDX supplied RACK - order code: INDRACK - RSP £1495* *The rack price includes delivery (UK mainland only). Please allow a lead time of 5 working days before delivery of the 19” rack. Issued by:- Ian Massingham (extn 484) Reseller Update Update no: 039 Date: 15th March 1996 --------------------------------------------------------------------------------------------------------------- INDeX Approvals Please find enclosed copies of the latest issue Approvals Certificates for the INDeX range of systems. The specifics of these approvals include: 1. BS 6450: Part 4: 1993 - specifying the UK Requirements for Private Branch Exchanges for connection to Public Switched Telephone Networks run by certain Public Telecommunications Operators. Part 4 specifies tests for the various UK port types and is the basic document for performance approval of these UK interfaces. It refers out to many other specifications. 2. 90/002 S/R2 - (based on assessment against BS EN41003: 1993) - detailing safety requirements BS EN41003: 1993 specifies particular safety requirements for equipment to be connected to telecommunication networks and basically refers to EN60950, Safety of Information Technology Equipment, including electrical business equipment. Because INDeX has been assessed against these European safety requirements that approvals apply beyond the UK and throughout the European Community. 3. BS 6450: Section 5.1: 1993 - as Item 1, but Section 5.1 specifies tests for facilities on Private Brach Exchanges with terminating stations treated as an entirely, concerned with how terminals interact with PSTN lines e.g. repeat call attempts, intrusion etc. This is a basic document for UK approval. 4. Commission Decision 94/796/EC - specifying a Common Technical Regulation for pan-European ISDN Primary Rate Access. Testing against these requirements ensures INDeX’s PRI Euro-ISDN Cassette has approval beyond the UK and throughout the EC. 5. Commission Decision 94/797/EC - as Item 4, but for pan-European ISDN Basic Rate Access for the EC, ensuring INDeX’s BRI Cassette has approval beyond the UK and throughout the EC. Re: Price Changes Attached is a summary of price changes which will become effective on the items specified from 1st March 1996. These were ? to all Reseller Principals at the end of January, however please note the added inclusion of a price reduction on the INDeX DASS-6S cassette which had been omitted from the earlier version. Users of the SDX Quotation Manager should make relevant alterations via the “Amend RSP Table” (accessed via the “System Admin” option on opening the application) to accurately reflect these changes. Please also take this opportunity to add Modem pricing as applicable, plus pertinent changes to the WOC specified pricing (as per Reseller Update No 37 of 6th March). NB - the current version of the Quotation Manage will only enable one value to be entered against this item, possibly necessitating further “per Quotation” changes if software only is to be supplied. Please also note that if current, outstanding quotations are to be amended to reflect revised pricing when the underlying RSP table has been altered that, whilst the basic component listing within each quotation remains, it will be necessary to re-calculate each (using the “Calculate” function) in order to prompt Quotation Manager to revisit the new RSPs. An updated version of the Quotation Manager is in design at this time incorporating many of the changes you have requested, particularly the ability to print out. Whilst somewhat later than expected, current best endeavours are to have the revised version available for circulation by May 1996. Issued by: Janet Lennon (ext 269) Reseller Update Update No: 040 Date: 15th March 1996 --------------------------------------------------------------------------------------------------------------------------- INDeX 6.1 SDX BSL are pleased to announce the introduction of INDeX Level 6.1 Software, the ISDN basic rate cassette (BRI) and the Euro ISDN primary rate (PRI) cassette. The objective of this Reseller Update is to highlight the key features of these products. The target launch date for these products is 2 April 1996. Full details, including ordering information, will be contained in a future Reseller Update to be issued at the time of launch. Orders cannot be accepted before the actual launch date. INDeX Level 6.1 S/W INDeX Level 6.1 S/W is required to support the new hardware elements of the BRI Cassette and the Euro PRI Cassette. A number of feature enhancements are included in Level 6.1 S/W, details were included in the ‘INDeX Software’ section of the TMA 28 Brief & Development Update:• • • • • • • • External call diversion Enhanced integration with Voice Manager Peacock cordless integration Enhanced DDI call routing options Enhanced DDI call presentation to WOC Absent text messaging to DTs Extension reminder alarms System reminder alarms • • • • • • • Enhanced silent monitoring Matching CLI to system speed dial identity Extended trunk disposition search Terminal ‘secure’ status enhancement DT lock & unlock from system menus Speed dial tenant allocation Speed dial ex-directory option Level 6.1 s/w is only compatible with Voice Manager v5.9 and introduces enhanced Voice Manager-DT integration. Level 6.1 S/W is compatible with ACD Manager 4.2 and 5.0 for non-roaming agent mode only, and compatible with ACD Manager 5.1 in both roaming and non-roaming agent mode. Level 6.1 upgrade disks will be made available free of charge at the time of launch. Following launch Level 6.1 will become the standard release. ISDN Basic Rate - BRI Cassette The BRI Cassette provides ISDN basic rate (2B+D) interfaces, supporting both T-Interface or SInterface, selected on a per port basis. The BRI Cassette will be available in 2, 4 and 8 basic rate (2B+D) port versions. Pricing of the BRI will be as follows:• BRI-2 RSP £795 • BRI-4 RSP £1095 • BRI-8 RSP £1895 Level 6.1 S/W supports only BRI T-Interface for basic voice calls, with the supplementary services of DDI and CLIP. S-Interface calls are not supported in Level 6.1. S-Interface functionality of the BRI cassette will be supported in level 6.2 s/w. Euro ISDN Primary Rate - Euro PRI Cassette The Euro PRI Cassette provides an ISDN primary rate (30B+D) interface using the Euro ISDN signalling format of Q931/I421. The Euro PRI Cassette will be available in 15 and 30 channel versions. The target launch date for the Euro PRI Cassette is 2nd April. Pricing of the PRI will be as follows:• Euro PRI-15 RSP £1350 • Euro PRI-30 RSP £2600 ACA Cassette The INDeX ACA Cassette is supported in Level 6.1 S/W, the target launch date for the ACA Cassette is 24th June. The ACA cassette consists of 4 message modules (3 x 16 second, 1 x 60 second) for the storage of either messages or music. The ACA provides the same functionality as the SDX ACA and DMOH cards. Recording of ACA Cassette modules (including change of secure status), is managed via a DT with ‘system manager’ status. The input source for recording may be either the DT handset (messages) or the cabinet MOH input socket (music). Issued by Andrew Saunders Ext 512 Reseller Update Update no: 042 Date: 15th March 1996 ------------------------------------------------------------------------------------------------------------------Voice Manager 5.9 SDX BSL are pleased to announce the introduction of Voice Manager Release 5.9. The target date for this launch is 2nd April 1996. The objective of this Reseller Update is to highlight the key features of this new level of software. Full details will be included in a future Reseller Update. Upgrades will be foc. Please order through Sales Order Processing after 2nd April 1996. SDX Voice Manager 5.9 is supported on MSDOS 6.22. This gives the system improved memory management and allows the use of PC tools such as De-frag & scandisk. Remote Maintenance The improved memory management allows Remote Maintenance via internal modem. Further details of the remote maintenance package will be conveyed in a future Reseller Update. Compatibility Release 5.9 is compatible with SDX60/120 & 420N from release 4.2 If INDeX handset Integration is used (visual voice), INDeX must be upgraded to release 6.1 to allow the enhanced features:• Save & Copy messages • Modify Passwords • Manually invoked voice recording Diverts All diverts are now supported. Divert On Busy will open the target mailbox. If Chain diverts are used (divert a to b to c etc...) The first mailbox in the chain is used. Fax Fax is now available at 2 channel configurations. Minimum configuration 2 port voice - 1 port fax. Pricing will be detailed in a future update. Statistics Statistical Counters are available for all major activities (up to 26 different reports). These include:• Total answered calls • Message desk access etc... • Outbound deliveries Individual mailbox statistics enable the system manager to check per mailbox :• New, read & saved Messages • Time & date the name, permanent & temporary greeting were last updated. Message Desk Enhancements have been made to the message desk which allows user to:• Save messages & faxes • Message desk users can review/re-record messages before committing to send. After this message has been sent, it can then be forwarded to other users or distribution groups • New messages can be played back either First In First Out (FIFO) or First In Last Out (FILO). This option once set is a system wide setting. Multiple Interview sessions are now available:• Transcription of the left messages can be undertaken by several agents without duplication of messages. Auto-Attendant Extra transfer mode options per mailbox give greater flexibility on call handling • On-Immediately put through • Screened - Star to accept or replace handset • Announced - Says who is calling before accepting • Accepted - Allows callers to hold against a busy extensions by dialling 1 • Blind - Caller is transferred unsupervised (Allows Queue Management) • Off - Caller is asked to leave a message immediately Extra options for selective Day/Night Service This gives greater flexibility to allow transfer to operator during office hours and different options out of hours. i.e operator transfer during the day, Voice page out of hours. System Administration The area of system management has been improved to allow easier maintenance & administration. These include:• Deletion of messages/faxes/alerts via keyboard • Screen access by Password control • Configurable time-out after no keyboard activity to lock the system • Deletion of phonecards now deletes all greetings & messages associated with it. • A new screen layout minimises the fields required for INDeX installations. • Each field now has text help available, enabling easier installation. • Improved log file management & detailed audit trail Security SDX BSL have taken steps to minimise Voice Mail ‘Hacking’ in release 5.9. These include:• Limited password access. • Invalid attempts are displayed on the statistics counters • A new program has been added to ignore all touch tones thus barring access to all areas of the Voice Manager. This program is ideally used during night service to give an announcement and drop the line or allow a message to be taken then drop the line. Please do not place orders now. Order processing will only be capable of fulfilling your order after the 2nd April. Issued by Mark Massingham etx 310 Reseller Update Update No: Date: 16th February 1996 ------------------------------------------------------------------------------------------------------------------THE SDX FT-8 The FT-8 is the latest enhancement to the LAN Dialler product line. It will be available on general release as of February 19th when it will replace the FT-7. Product codes and pricing as follows:Number of Code RSP 5 user FT8/5 £1,288 10 user FT8/10 £2,145 15 user FT8/15 £2,888 25 user FT8/25 £4,288 50 user FT8/50 £7,574 100 user FT8/100 £13,288 150 user FT8/150 £18,088 200 user FT8/200 £21,860 licensed users All prices are subject to standard matrix level discounts. Note: At least half a day of Software Installation Consultancy may be purchased to ensure correct installation of the FT-8 on the customer LAN: Price = £250 + vat per half day. Please Fax your Installation Service Order form to SDX Sales Support: Fax 01707 364415. Special Launch Offer: Free Software Installation Consultancy will be available from SDX Business Systems for the first 5 sites installed by each Reseller (Reseller Technical representative to be present on installation day). Please fill in the Installation Service Order form in detail to assess the feasibility of FT-8 installation at your customer site, and fax this form to SDX Sales Support (as above). This offer is limited to half a day per customer site installed, valid until 30th of August 1996. Recapping on the FT-7 : The FT-7 is a contact management package for SDX and INDeX users with Windows workstations connected on a Local Area Network. The FT-7 can hold up to 1,000 contacts which can be called with no more than a mouse click. Comprehensive search facilities make finding a specific entry a simple task. A user can store notes against each contact in their directory providing a useful reminder of call history. Tagging of contacts allows a user to quickly construct a list of telephone calls to be made. Frequently called numbers can be dragged onto speed dial buttons for ease of access. The FT-7 also provides a voicemail access panel permitting the collection of voice mail messages at the click of a button. What’s new in the FT-8 ? The FT-8 has all the functionality of the FT-7 with some powerful new features allowing the graphical control of incoming calls. When a call rings your phone you can tell at a glance the caller’s CLI and, if the caller exists in the directory, it will even display the caller’s name. To answer this call you simply click on your phone icon with the mouse. Now you have the call you can ‘drag and drop’ it on to the directory to transfer it, or click on a directory entry to make an enquiry call, from where, with a single mouse click you can establish a Conference. If you are working in another application the FT8 can be configured to automatically activate when the phone rings and screen pop the appropriate FT-8 note pad. FT-8 New Telephony Features Summary: With FT8 enhanced capabilities, the user has the opportunity to perform the following call handling operations: • Make a call • Extend a call (call another party with one call connected) • Answer a call • Alternate between calls • Hold a call • Perform a blind, supervised transfer • Retrieve a call (i.e when performing an enquiring call) • Establish a conference call • Redirect a call (inbound call only) • Split from a conference immediate or a What does FT-8 consist of ? The FT-8 is shipped in a single box containing three floppy disks, two dongles (Server and Licence dongle), a V24 cable (9-way female to 25-way male), a serial cable converter (25way female to 9-way male), and a copy of the User and Installation Guides. The three disks contain the server software (one disk) and workstation software (two disks). How does FT-8 work ? SDX / INDeX Telephone System The server is connected to SDX or INDeX via a serial cable connection and to the customer’s Local Area Network via a network card. When a user launches the FT-8 application, a message is sent over the LAN to the server, thereby registering that user. From now on that user will receive event information from the SDX or INDeX via the server. Likewise, when a user dials from their FT-8 a message is sent to the telephone system via the network server. What is the requirement for the network ? The FT-8 requires SPX/IPX in order to communicate between the server and workstations. This will be compatible with all Novell networks. If the network in use is not Novell you should check with the customer’s IT manager if IPX is or can be installed. What is the requirement for the server PC? The FT-8 server PC is an additional PC connected to the customer LAN. This server PC must be dedicated to run FT-8 (note: FT-8 server PC is different from customer file server PC). The FT-8 server PC required specifications are: 386 PC with 4 MB RAM, one 3.5” working floppy disk drive, 20 MB hard disk and one 9 pin serial port, configured with an appropriate network card and running IPXODI.COM.(IPX driver loaded on FT-8 server PC). What is the requirement for the workstation PCs? The requirement for the workstations will vary considerably depending on the Windows applications a user runs. The minimum requirement is a 386 with 4MB RAM or ideally a 486DX with 8MB of RAM, with one 3.5” working floppy disk drive. Since most users are now using applications like Word 6, 486DX are common place. The workstations must be running Microsoft Windows (vers. 3.1 with Setup Network option set to Novell Netware - Shell version 3.26) or Microsoft Windows for Workgroups (vers. 3.1.1 with Setup Network option set to Novell Netware - Shell version 3.X), with an appropriate network card capable of supporting IPX/SPX protocol. What is the requirement for the SDX Telephone System used? The SDX Telephone System must be either a 420N/60N with 5.1+ level of software, or INDeX system. Serial Link - short connection(max. 3 metres): SDX supplies the FT-8 with a standard 3 metres V24 serial cable (9-way female to 25-way male) for connection to SDX 420N/60N through the licence dongle. For direct connection to the INDeX, SDX Business Systems provides a 25-way female to 9-way male converter to connect to one serial port of the INDeX. Serial Link - long connection (over 3 metres): The Reseller needs to ensure that a serial link is provided from the Telephone System (use of Line Drivers supplied by PSU-filtered mains to be considered for best quality link) for connection to the FT-8 Server. What does the customer need to provide ? The Customer needs to: a) provide a PC to be used as the FT-8 server conforming to the above specification. b) arrange for the server to be connected to their LAN. c) load and test the IPX software on the server PC. What level of support is available from SDX Business Systems ? Installation support: SDX will provide FT-8 installation, testing and product briefing provided the customer site complies with network and equipment specification detailed above. Warranty: FT-8 software is supplied with a standard 12 months cover which offers immediate replacement of faulty software with a set of new disks - effective from date of invoice. Free FT-8 software support is available to Resellers. Please follow usual technical support procedure, quoting FT-8 and your account number. Limits of warranty: In the event of a technical incident at the customer site which would stop or prevent FT-8 from working as initially installed by SDX engineers, Software Consultancy days are available from SDX Business Systems to reinstall the FT-8 on the customer’s LAN. Price = £495+vat per day - please call SDX Systemcare (Telephone 01707 364407, Fax: 01707 364403). How to upgrade the number of FT-8 Clients ? FT-8 Client upgrades are available from SDX Business Systems by swapping the server dongle. The dongle will be credited to the Reseller when the original server dongle is received by SDX. The Reseller needs to coordinate the following steps: - Customer to order server dongle upgrade from the Reseller who places the order on SDX Business Systems. - Upgraded server dongle sent to the Reseller and invoiced at full RSP less Reseller discount; Reseller to ensure correct installation on the customer server. - Reseller to collect obsolete server dongle and return it to SDX Business Systems to be credited for the value of the returned item. Are training courses available ? One day training courses combining Installation and Sales Training are held regularly at SDX Business Systems and cost £50 per attendee. Please see courses dates below. To book or obtain further details contact Alan Ralph or Carol Bell at SDX Business Systems on 01707 392200. Dates available: Monday 4th March Monday 1st April Tuesday 14th May Monday 17th June Wednesday 6th March Wednesday 15th May Tuesday 18th June What is the ordering procedure ? Allow 3 working days lead time for dispatch. Please use the FT-8 Registration & System Order form quoting FT-8, with the user licence required and SDX Software Installation Consultancy if required. Should you require SDX Software Installation Consultancy, please fill in the Installation Service Order form in detail to assess the feasibility of FT-8 installation at your customer site. Comments and suggestions. Any comments or suggestions as to the documentation or the product should be made in writing to Sebastien Ferton at SDX Business Systems. Issued by: Sebastien Ferton (ext 305) Reseller Update Update no: 044 Date: 29th March 1996 ------------------------------------------------------------------------------------------------------------------ACD Roaming Agents SDX Business Systems Limited is delighted to announce the release of the roaming agent feature onto the SDX ACD Manager. This software level known as ACD 5.1 will become the standard ACD level for all orders placed from 15th April 1996. It is strongly recommended that all sites running ACD 5.0 are upgraded to ACD 5.1 to overcome a number of field issues. Full details are contained in technical bulletin number 23 Applications/Benefits There are two main applications for the new roaming agent feature. Roaming Agents This may be used where agents do not have a dedicated desk within a call centre and they may therefore log on at any desk. Their calls will then be routed to them depending on which group their roaming agent number is programmed into. Skill sets Skill sets may be used where an agent may have 3 separate log on numbers which they may use at different times of the day. An example of this type of working would be a multilingual agent who could take English calls in the morning, German in the afternoon and French in the evening. This could all be achieved by simply logging on with the relevant roaming agent number for the language of calls they wish to take. Full group reporting is available for this type of operation however it should be noted that if an agent’s detailed activity report is required for one agent for one day a report will need to be generated for each roaming agent number and the results added together. The data may be extracted using the database export option and reports written by the customer or reseller. Database Export is recommended for this type of operation. Features Three/four digit roaming agent log on numbers. This allows a more flexible numbering plan to be employed. Dial by agent The roaming agent number is part of the INDeX directory. Agents may be called by simply dialling their roaming agent number irrespective of where an agent is sitting. Roaming agent names When a roaming agent logs on to their ACD turret their directory name will be displayed on the turret and they will be asked to confirm thus ensuring they log on with the correct roaming agent number. This name also appears when other extensions are called. Secure log on It is now impossible for an agent to log on with a duplicate roaming agent number thus preventing loss of information to the ACD Manager. Roaming agent numbers are group members When roaming agents log onto the INDeX, calls are routed directly to their turret by the roaming agent number which they have entered as opposed to where they are actually sitting. Dongle protection The mechanism for defining the agent limit in the dongle of the ACD manager has changed to facilitate roaming agents. On previous levels the number of extensions which could be programmed into the ACD was the limiting parameter. On ACD 5.1 the dongle limits on the number of simultaneously logged on agents. The number of extensions which may be programmed into the ACD is set to 210. This allows more extensions to be known to the ACD than agents are enabled in the dongle therefore agents may logon at any turret/DT5 up a maximum of 210. Software Compatibility ACD 5.1 ACD 5.1 contains a configuration option to enable/disable the roaming agent feature. The existing log on method is also supported therefore ACD 5.1 is compatible, when in non roaming mode, with the same SDX/INDeX versions as ACD 5.0, please see attached software compatibility chart. Windows clients/database export /call costing Windows clients must be at the same level as the ACD server i.e. an ACD 5.1 client will not operate on a ACD 5.0 server and vice versa. Database export clients and call costing data discs must also be at the same level as the ACD server. INDeX 6.1 INDeX 6.1 software contains a configuration option to enable the roaming agent feature or it can be used with the existing log on method. Please note when INDeX 6.1 has the roaming agent feature enabled, the event log output from the switch changes and will not work with pre ACD 5.1 software. SDX Voice Manager The roaming agent feature is compatible with SDX Voice Manager software 5.8d or above. SDX Voice Manager 5.9 requires INDeX 6.1, whether in Roaming Agent mode or not. Limitations It is recommended that the roaming agent feature is used in conjunction with INDeX 6.1, however, it will operate with SDX 5.1.13 and INDeX 6.0 with the following limitations:1. The roaming agent numbers must not be below the extension numbers. 2. The extension number and ID as opposed to the roaming agent number and ID appears on TT/DT/FT displays when internal calls are made and features are invoked such as callback, camp on, pick up etc. 3. The roaming agent feature is designed for ACD operation. It is not recommended that ACD agents have voice mail boxes allocated when using roaming agents. This is because agents need to be logged on to receive and extinguish message waiting indication. The voice record feature is available however agents will need one mailbox per roaming agent number. The roaming agent feature has been fully field trialled on the INDeX platform however suitable trial sites have not been identified on the SDX platform. Any reseller who has identified customers wishing to use the roaming agent feature on SDX (with the above limitations noted) should contact the Product Assurance Group at SDX who will provide an assisted/monitored installation. Pricing ACD 5.1 is now the standard software release and attracts the same pricing as ACD 5.0. Upgrades from ACD level 5.0 to ACD 5.1 are free of charge. Upgrades from pre ACD level 5.0 to ACD 5.1 attract the same pricing as current ACD 5.0 upgrades. Ordering Important note:- All upgrade orders will only be accepted with the ACD upgrade order form fully completed. Additional options to existing systems are also classed as upgrades i.e. Call costing, Windows clients and Database export. New servers Orders placed from the 15th April 1996 under the ACD Level 5 order codes will be supplied at ACD 5.1 Windows Clients Windows Client Software will be supplied at ACD 5.1. Windows Clients for an existing ACD 5.0 site will be supplied at 5.1. They will include a 5.1 server upgrade free of charge. Call Costing Please note all orders for call costing will be delivered within 10 working days from receipt of order. This was previously 5 working days. Upgrades ACD 5.0 to ACD 5.1 upgrade Sites currently running ACD level 5 may obtain a free upgrade to ACD 5.1. Each upgrade is a site specific upgrade and therefore must be ordered on an individual site basis from SDX order processing using the following code ACD 5.1 SUG. Pre ACD 5.0 to ACD 5.1 upgrade For upgrades to pre ACD 5.0 please order using the level 5 codes and prices listed in the current INDeX price list, ACD 5.1 will automatically be supplied. Call costing, Additional agents, Database export, Additional Windows clients When any of these options are ordered as upgrades to existing ACD 5.0 installations they will be supplied as ACD 5.1. A server upgrade to ACD 5.1 will be supplied free of charge. Emergency Dongles ACD 5.1 will operate with the current ACD level 5 emergency dongle. Documentation SDX have produced an ACD 5.1 supplement for the ACD level 5 manual set. This supplement will be despatched to all level 5 course attendees. It is also available by placing a free of charge order on SDX Order Processing, the order code is D-ACD-51. Field issues Technical Bulletin No 23 contains details of the enhancements which have been made to address field issues raised on ACD 5.0. It is strongly recommended that sites currently at ACD 5.0 are upgraded to ACD 5.1 Attachments:-ACD upgrade order form -Software compatability chart Issued by Tim Stone x 312 Reseller Update Update no: 45 Date: 28th March 1996 ------------------------------------------------------------------------------------------------------------------- INDeX Futures Presentation At the CTI Discovery Day for Resellers, held at SDX BSL on 6th March 1996, an INDeX futures presentation was given by Product Marketing. Copies of the slides used in the presentation are attached to this Dealer Update. The following topics were covered in the presentation:• INDeX Rack - see Reseller Update 38 for further details. • Software only Windows Operator Console (WOC) - see Reseller Update 37 for further details. • Windows Systems Manager. • INDeX Level 6.1 Software including BRI Cassette, EURO PRI Cassette and ACA Cassette - refer to Reseller Update 40 for further details. • Voice Manager 5.9 - refer to Reseller Update 42 for further details. • ACD Manager Level 5.1 - refer to Reseller Update 41 for further details. • INDeX Level 6.2 Software, this is the software build that will deliver ISDN basic rate SInterface functionality. • Level 7.0 Software, this is the software build that will deliver the enhanced DPNSS features of divert initiation (section 11) and callback messaging (section 36). Callback messaging is the feature that enables message waiting to be activated across DPNSS networks. Issued by: Andrew Saunders ext 512 Reseller Update Update no: 046 Date: 29th March 1996 ------------------------------------------------------------------------------------------------------------------Technical Training Courses Dealer Updates number 40, 41 & 42 gave advance notification of our impending April launch of INDeX 6.1 software, ACD 5.1 and Voice Manager 5.9. To coincide with the April launch, SDX technical training have arranged a series of workshops to update our reseller engineers in the Hardware and Software differences. This training will be offered free of charge providing engineers have previously been trained by SDX by attended the relevant product courses. Shown below are the workshops dates listed by product. Although only the relevant dates for April and May are shown below, they will continue throughout the year. Details are shown in our Training Brochure or Fax-Back (01707 364448). Product Workshop April May ACD5.1 9th,11th,18th 2nd,16th, 20th, 22nd Voice Manager 5.9 15th,25th, 13th, 23rd INDeX 6.1* 4th,10th,12th,22nd,24th,26th 7th, 9th, 20th, 22nd, 24th * This course will include the installation & programming of the Basic Rate Cassette, However it will not include the signalling protocol or typical ISDN appications. Students should also attend the new T02 course if they wish to learn more about ISDN application and future developments. Dates for this new course are shown below:ISDN Basic rate and data networks. April 3rd, 9th May 1st, 15th This course is two days duration, and would normally cost £400 per delegate, however for April & May we are offering the course at a discounted price of £250 per delagate (ex-vat). We would also like to remind you that the courses shown below and all subsequent ones will be taught at the latest release, and there will be no need to attend the workshops, unless they wish to use them as a refresher after the original training. ACD 5.1 from w/c 1st April Voice Manager w/c 9th April Index Fast-Track w/c 1st April Index (Full IPM) w/c 9th April If you require any further information regarding technical training please contact either Alan Ralph (Training Manager) or Carol Bell (Training Administrator). Please note that our DDI Fax Back Number 01707 364448 also provides a list of Hotels, and a location map. Even though the workshops are free of charge we do require a written request for training, and students should only attend the courses if they have written confirmation (Joining instructions) from SDX BSL. This is necessary to prevent overcrowding of courses, or the need to deny places to other resellers. Issued by:- Alan Ralph extn 272 Reseller Update Update no: 047 Date: 29th March 1996 ------------------------------------------------------------------------------------------------------------------ACD Server PC Platform With immediate effect SDX Business Systems are moving all shipments of ACD Manager Servers on to the PC3.75 platform (previously referred to as PC3). The PC is the same model on which the Windows Client has been shipped since February 5th as was detailed in Reseller Update 28. The PC is of a higher specification than the previous model. New servers and server upgrades carry no price increase. The PC3.75 may be purchased as a spare for maintenance purposes under the code SDX PC3.75 with an RSP of £1400 subject to the usual 20% PC discount. The PC consists of the following:Pentium P75 tower with dual fan 8 MB of RAM 1 GB hard disc Keyboard SVGA monitor 3.5“ floppy disc drive MS DOS 6.22 Due to the increased base memory requirements of this PC it has been necessary to reduce the number of clients available on larger sized ACD Managers. Details of the limitations are detailed in the following list. Agent size 15 Agents 30 Agents 60 Agents 90 Agents 120 Agents 150 Agents 180 Agents 210 Agents Maximum simultaneous clients available 10 10 9 8 7 6 6 5 Should any order/upgrade fall into configurations above these limits please contact SDX Product Assurance Group before placing the order and supply the exact configuration required. They can in most cases provide a work around solution. These limitations are only temporary as ACD 5.2, planned for launch in Q3 1996 will remove these limitations and indeed increase the agent limit to 400 and the client limit to 20 per server. Issued by Tim Stone ext 312 Reseller Update Update no: 048 Date: 1st April 1996 --------------------------------------------------------------------------------------------------------------- Stocktake - Half Year / Sales Meeting Please be advised that we will be undertaking a full and complete half year Stocktake on Wednesday 1st May and so will not be processing orders on that day. Orders placed by 2.30pm on Tuesday 30th April will be processed and shipped same day. Orders received later that afternoon, or on Wednesday, will be held over and included with orders placed by 2.30pm on Thursday 2nd May (i.e Standard delivery by Friday 3rd May.) Please ensure these factors are taken fully into consideration when placing orders during w/c 22nd April and that equipment is ordered sufficiently in advance for installations scheduled for the following week. Wednesday 1sy May coincides with our National Sales Meeting which will be held off-site and which will include our half yearly business review. Accordingly the entire sales team will be involved, both external and internal, so this Update also gives formal notification that there will be no Sales Support availability on that day. However in the event of an urgent enquiry, please contact Technicare on 01707 364404. Issued by: Janet Lennon (extn.269) Reseller Update Update no: 049 Date: 1st April 1996 --------------------------------------------------------------------------------------------------------------- ALOG 0/16 With immediate effect, all orders for ALOG 0/16 will be held on Monday 15th April 1996, due to a problem having been identified in certain circumstances on this cassette variant only. We have had reports from four customer sites whereby POTS phones start ringing and cannot be stopped without resetting the cassette. Our investigation confirms that it affects ALOG 0/16 cassettes PCS6 (the latest build level), where all ports are connected to two wire devices. After all devices have simultaneously rung, the problem starts with one phone ringing continuously followed by the others joining in in sympathy. A solution has been developed and fitted to six ALOG 0/16 cassettes which will be trialled at the known affected sites during this week. Subject to a satisfactory outcome from these trials it is anticipated that shipments of new modified ALOG 0/16 cassettes will resume on Monday 15th April 1996. For new orders during the next two week , 2 x ALOG 2/8 may be shipped in lieu of 1 x ALOG 0/16 if appropriate at no additional cost to the Reseller. The configuration will need to be checked to ensure that there are sufficient cassette slots available in the cabinet to accommodate this solution. Please submit a covering note with your Registration Form marked for my attention should this be a preferred option. In the event that you encounter this problem on any of your installed sites, please escalate via SDX Technicare in the usual manner. Issued by:- Janet Lennon (ext 269) Reseller Update Update no: 050 Date: 4th July 1996 --------------------------------------------------------------------------------------------------------------- INDeX Level 6.1 S/W SDX Business Systems are pleased to announce the launch of:• INDeX Level 6.1 S/W • The ISDN Basic Rate Cassette (BRI) • The Euro ISDN Primary Rate (PRI) Cassette This Reseller Update provides details of the feature enhancements outlined in Reseller Update 040. INDeX Level 6.1 S/W is required to support the new hardware elements of the Basic Rate Cassette, the Euro ISDN Primary Rate Cassette (both available from the date of this Update) and the ACA Cassette which will be the subject of a future dealer update. Level 6.1 S/W supports the Basic Rate T-interface for voice calls, with the supplementary services of DDI and CLIP. The S-interface will be supported in INDeX Level 6.2 S/W, (due for release 1st July 1996). Ordering the BRI and Euro-PRI Cassettes:Code Description £RSP BRI-2 Basic Rate Cassette 2 port (2 x 2B+D) & 3m 32 pair cable £795 BRI-4 Basic Rate Cassette 4 port (4 x 2B+D) & 3m 32 pair cable £1095 BRI-8 Basic Rate Cassette 8 port (8 x 2B+D) & 3m 32 pair cable £1895 BRI-2S Basic Rate Cassette 2 port (2 x 2B+D) no cable £745 BRI-4S Basic Rate Cassette 4 port (4 x 2B+D) no cable £1045 BRI-8S Basic Rate Cassette 8 port (8 x 2B+D) no cable £1845 E-PRI-15 Euro PRI Cassette 15 channel & 3m RJ45 cable £1350 E-PRI-30 Euro PRI Cassette 30 channel & 3m RJ45 cable £2600 E-PRI-15S Euro PRI Cassette 15 channel no cable £1320 E-PRI-30S Euro PRI Cassette 30 channel no cable CABPRI-3S 3m RJ45 cable for Euro PRI Cassette Feature Licensing £2570 £49 A feature licensing has been introduced in Level 6.1 S/W enabling SDX Business Systems to licence the use of WOCs, Visual Voice Mail Integration (DT context sensitive keys integration), and silent monitor on a per-site basis. Feature licensing is the subject of Reseller Update 051. Level 6.1 S/W Enhanced Features:Level 6.1 S/W delivers an extensive range of new and advanced sophisticated features:• Enhanced Visual Voice Mail Integration • Terminal ‘secure’ status enhancement • External call diversion • Speed dial tenant allocation • Enhanced DDI call routing options • Speed dial ex-directory option • Extension reminder alarms • Enhanced DDI call presentation to WOC • System reminder alarms • Extended trunk disposition search • Matching CLI to system speed dial identity • Paging • Absent text messaging to DTs • DT lock & unlock from system menus • Enhanced silent monitoring • Peacock cordless integration 1. SDX Voice Manager Integration The Visual Voice Mail Integration with SDX Voice Manager has been enhanced to include additional features accessed via context sensitive keys:- • Copy message • Listen to message • Modify password • Save message • Modify name • Copy message • Modify permanent greeting • Delete message • Modify temporary greeting • Time of message • Send message • Rewind message • Fast forward message • Review/Re-record message before sending These features are explained in more detail in Reseller Update 052 ‘Voice Manager 5.9’. The additional features above are only available when using Level 6.1 S/W in conjunction with Voice Manager 5.9. As a result of the development to deliver the above features, Visual Voice Mail Integration (feature access via display context sensitive keys) is only available on Level 6.1 S/W when used with Voice Manager 5.9. Therefore when existing INDeX systems are upgraded to Level 6.1 S/W, any associated Voice Manager must be upgraded to 5.9. From the 15th April orders will be accepted for Voice Manager 5.9 and Voice Manager 5.9 upgrades. It is anticipated that such orders will be despatched on the 22nd April. Please be aware, to activate Visual Voice Mail Integration, a licence key needs to be entered into the INDeX system CPU, (refer to Reseller Update 051). 2. External Call Diversion DT Terminal users may specify any System Speed Dial as their ‘Divert All’ number. The speed dial must be within their tenancy if programmed, (see item 8 Speed Dial Enhancements). This feature will allow both internal and external calls to that Terminal to be diverted off switch when set to ‘Divert All’. To indicate off switch diversion, internal callers will receive a warning tone and a text message if using an INDeX Display Terminal. External Call Diversion is supported on DT1, DT3, DT4, DT5, TT3 and TT5, it is not supported on SDX FT terminals or Standard Telephones. 3. Enhanced DDI Call Handling Functions Through system programming, the system manager may set how each terminal deals with DDI calls directed to their extension when they are busy. The terminal user may override this feature by invoking Divert on Busy on their extension to another terminal or possibly Voice Manager. The following options are available:Wait on Busy - will return Ring tone to the caller and activate the Call Waiting indication on the Terminal. Redirect on Busy - will redirect the DDI call to a Trunk Plan set within INDeX. Wait/Redirect on Busy - will return Ring tone to the caller for a period specified in the DDI Answer Timeout then redirect to a Trunk Plan. Reject on Busy - will return Busy tone to the caller. 4. Alarms An alarm will provide an audible and visual alert on Terminals and may consist of either, ringing, system music, an ACA message or DMOH module. Display terminals can also have the added benefit of customised text messages. Two types of Alarm are available:System Alarms - provide up to ten alarms at any time to alert a group associated with that alarm. System alarms are programmed from system administration. Personal Alarms - allow INDeX Display Terminal users to set a single alarm for their extension. Both System and Personal Alarms can be programmed for any time on either a specific day of the week, everyday, every Saturday & Sunday, or every weekday. 5. CLI Speed Dial Name Matching For incoming calls on digital exchange lines, the system will attempt to match the CLI against a System Speed Dial. If a match exists, the CLI will be replaced with the Speed Dial Name and be displayed on the Terminal. The speed dial identity has the same level of display priority at the terminal as the CLI. Please note that if the CLI also contains the extension number, the CLI will not match with the system speed dial. In this instance, the CLI number will be displayed on the Terminal. 6. Absent Text Messaging to Display Terminals Text Messages can be displayed on Terminals set to No Calls that have no Divert All number set. The terminal can select from 10 system messages or enter their own customised message. The message is displayed on any terminal or WOC calling the extension set to No Calls. 7. Silent Monitor Enhancement Enhanced silent monitor allows multiple terminals to monitor the same target extension through a chain sequence. Whilst a ‘Supervisor’ monitors an agent, a ‘Manager’ may then monitor the ‘Supervisor’. This will have the effect of the ‘Manager’ monitoring the agent. A ‘Review’ softkey is available to the Supervisor during monitoring, this will place a call to the monitored extension once the current call has finished. Calls initiated by the ‘Review’ softkey have a higher priority than all other calls and will always be the first call offered to the monitored terminal. The monitoring of three (or more) party conference calls is only possible on systems using a CPU400 or CPU800. 8. Secure status change It is not possible to intrude or monitor a two party connection involving a terminal with “secure” status. i.e. an intrude or monitor attempt cannot be made to a terminal that is not secure if it is connected to a terminal that is secure. It is still possible to intrude and monitor three (or more) party conference calls involving terminal with “secure” status. 9. Speed Dial Enhancements Speed Dials are now routed through the ARS package to retain call barring on extensions. Speed Dials now include a Tenancy option, that has three possible states:1. Allow extensions in all tenancies to use the speed dial (default). 2. Only allow extensions within a specific tenancy to use speed dial. 3. Allow extensions in all tenancies to use the speed dial, but the speed dial is not displayed in the INDeX function. 10. DDI Call Presentation on Operator Consoles Unanswered DDI calls redirected to a WOC through a distribution plan, will always be presented in Queue 3, allowing redirected DDI calls to be readily identified. This overrides any queue identified in the trunk record used in the redirection plan. 11. Extended Trunk Disposition Search If all three day or night i/c dispositions are unavailable, the system will search the next three day or night dispositions associated with that trunk. If these are unavailable the call will be placed to the first available extension number on the system (normally extension 200). 12. Mixed Phone and Loudspeaker Paging A paging call to a DT1 terminal that is off hook and idle will be directed to the handset receiver and not the DT1 loudspeaker. This allows INDeX to be connected to an Approved external loudspeaker system via the DT1 handset cord instead of an analogue trunk. Systems connected in this manner have the benefit of flexible paging groups that can include system terminals and external loudspeaker systems. In this manner it is be possible to simultaneously page terminals and external loudspeaking systems. 13. System Manager Status The terminal “operator status” has been renamed “system manager status”. A terminal with “system manager status” can now toggle the secure/unsecure status of an ACA message. This enables ACA messages to be recorded from a DT Terminal or from an external source using the socket on the Control Cabinet. 14. Peacock Cordless Integration The Peacock RTS 12-50 cordless PBX maybe used with INDeX Level 6.1 S/W to provide diversion to a cordless phone from a DT Terminal. Although demonstrated at TMA28, full evaluation of the Peacock Cordless PBX with INDeX has not been completed by SDX Business Systems. Product Description Addendum A 20 page addendum to the INDeX Product Description is currently being printed, this is expected to be available on 22nd April. The addendum contains details of the features and benefits introduced in INDeX Level 6.1 S/W, Voice Manager 5.9 and ACD Manager 5.1. The addendum is being printed and bound in the same style as the INDeX Product Description. A copy of the addendum will be despatched to all recipients of Reseller Updates, additional copies may be ordered. User Guides User guides for the DT 3/4/5 and TT 3/5 are being updated to reflect the new features introduced in Level 6.1 S/W. When stocks of existing user guides have become exhausted, DT 3/4/5 and TT 3/5 will be supplied with updated user guides. Until this time all DT 3/4/5 and TT 3/5 will be supplied with a user guide supplement detailing the new features of Level 6.1 S/W. Updated user guides in windows help file format are included in the Level 6.1 S/W upgrade packs. The user guides for DT 1, standard telephone and WOC are to be reprinted, but the feature content remains unchanged. The new user features of Level 6.1 S/W are not available to these devices. Ordering Level 6.1 S/W A Level 6.1 S/W upgrade pack will be dispatched FOC to all Resellers on 22nd April. The pack comprises CPU100, 200, 400 and 800 Level 6.1 S/W, INDeX Engineering Manual updates in both hard copy and electronic formats and updated user guides for DT 3/4/5 and TT 3/5 in windows help file format. All software and documentation contained within the pack may be copied to upgrade any number of existing installations. Further copies of the Level 6.1 S/W upgrade pack are available from SDX Business Systems:Order code INDEX-6.1 £50 Nett. The upgrade pack maybe copied as required. Attached is a new site registration / order form to be used from receipt of this Reseller Update, for all INDeX orders placed on SDX Business Systems. From the 15th April orders may be placed for CPUs with Level 6.1 S/W, additional Level 6.1 S/W upgrade packs, BRI Cassettes and Euro PRI Cassettes. It is anticipated that such orders will be despatched on the 22nd April. After this date all CPU cassettes will be dispatched with Level 6.1 S/W. Also attached is an order form for use when ordering licence keys for installed INDeX systems. Please note that the RSP of all CPU’s will not change when Level 6.1 S/W becomes standard. Level 6.1 S/W Upgrades The new features, facilities and associated benefits supported by Level 6.1 S/W are expected to be attractive to existing INDeX users. Although the Level 6.1 S/W will be free of charge to our Resellers, the opportunity exists for Reseller to charge for the S/W element of upgrades to existing systems. Therefore SDX Business Systems are suggesting a selling price of £595 for the S/W element of upgrades to Level 6.1 S/W. Issued by:- Ian Massingham extn 484