Residential Voice Feature Guide

Transcript

RESIDENTIAL VOICE FEATURE GUIDE Bristol: 276.821.6100 Abingdon: 276.698.3210 Toll Free: 866.835.1288 bvu-optinet.com TABLE OF CONTENTS Contact Information..............................................1 Safety Line.......................................................................1 Favorite Five..........................................................2 Caller ID..............................................................2 Call Forwarding..................................................2 Call Waiting........................................................4 Speed Calling ....................................................5 Three-Way Calling..............................................5 Call Rejection Anonymous.................................6 Automatic Redial................................................6 Call Return..........................................................6 Call Waiting with Caller ID ..................................7 Voicemail..........................................................7 Battery Backup.................................................13 Caller ID...........................................................13 Call Forwarding................................................13 Call Forwarding Busy .......................................13 Call Forwarding Selective.................................14 Call Hold...........................................................14 Call Rejection Anonymous................................14 Call Rejection Selective....................................14 Call Waiting.......................................................14 Call Waiting with Caller ID.................................14 Distinctive Ring (Teen Line)...............................15 Pin Change.......................................................15 Priority Call.......................................................15 Reminder Call...................................................15 Screen List Editing............................................16 Speed Calling...................................................17 Three-Way Calling............................................17 Toll Restriction (Call Barring).............................17 Voicemail...................................................18 Caller ID Blocking.............................................18 Block Outbound Caller ID.................................18 Send Outbound Caller ID..................................18 Call Tracing......................................................19 Live Message Screening.................................19 OptiNet InTouch (SimRing)...............................19 Selective Call Acceptance................................20 Favorite Ten...........................................................6 18 Unlimited Voice Features...............................13 Blocking Calls......................................................18 À La Carte Services.............................................19 RESIDENTIAL PHONE FEATURE GUIDE OptiNet offers a wide variety of convenient calling features. These timesaving features make your home phone service easier to use and more flexible than ever. We offer several calling packages that allow you to choose the features that best meet your needs. Our Unlimited package includes 18 calling features. We also offer ala carte services at a low additional cost for select, customized call-handling. This handbook was designed to provide instruction on how to use your optional calling features. If you need additional instruction, please call Technical Support. If you would like to add features, please call Customer Service. ' TECHNICAL SUPPORT: Abingdon: (276) 698-3288 Bristol: (276) 821-6169 Toll Free: (866) 835-1288 ' CUSTOMER SERVICE: Abingdon: (276) 698-3210 Bristol: (276) 821-6100 Toll Free: (866) 835-1288 ! SAFETY LINE This feature dials a pre-selected number if the handset is lifted and a number is not dialed within 20 seconds. This preset number cannot be “911.” 1 FAVORITE FIVE 1 CALLER ID: Name & Number 2 CALL FORWARDING (with Remote Access) With Caller ID, the name and/or telephone number of the caller is displayed on a special display unit attached to your telephone or on a specially equipped display telephone. If the caller has blocked the delivery information of the call, or if Caller ID is not available in the caller’s telephone network, the display screen shows “Private” or “Anonymous.” Call Forwarding forwards your calls to an alternative number when you are unable to answer. To Forward All Your Calls 1. Lift the handset and listen for the dial tone. 2. Press *72 and listen for the dial tone. 3. Enter the number where you wish your calls to be forwarded. (Speed Calling codes may be used if you also have this feature). 4. Call Forward All is in effect when someone answers at the forwarded number. If there is no answer or the line is busy, hang up and repeat the previous steps within two minutes. You will hear three beeps meaning Call Forward is now working. Once you have activated Call Forward, if someone tries to call you, the call will be forwarded to the alternate number you selected. If you wish to change the number to which your calls are being transferred, deactivate Call Forward, then repeat the steps above. To Deactivate Call Forwarding 1. Lift the handset and listen for the dial tone. 2. Press *73 and listen for three beeps. 3. Call Forward is now deactivated and incoming calls will not be transferred. Call Forward No Answer Call Forward No Answer forwards your calls to an alternate number when you are unable to answer. It forwards all calls after a specific number of rings. 2 To Forward Your Calls 1. Lift the handset and listen for the dial tone. 2. Press *92. 3. Listen for confirmation tones followed by dial tone. 4. Enter the number where you wish your calls to be forwarded. (Speed Calling codes may be used if you also have this feature). 5. Call Forward No Answer is in effect when some one answers at the forwarded number. If there is no answer or the line is busy, hang up and repeat the previous steps within two minutes. You will hear three beeps meaning Call Forward No Answer has been set. To Deactivate Call Forward No Answer 1. Lift the handset and listen for the dial tone. 2. Press *93 and listen for three beeps. 3. Call Forward No Answer is now deactivated and your calls will not be forwarded. Note: Be sure to deactivate basic Call Forwarding before activating Call Forward No Answer or Call Forward Busy. Call Forward No Answer and Call Forward Busy can be activated at the same time. Calls will be forwarded if the line is in use or if the call is not answered by the preset number of rings. Remote Call Forwarding Remote Call Forwarding allows you to activate or deactivate your Call Forwarding option from a remote location. To access Call Forwarding features from a remote location, dial the number that corresponds to your area. • Bristol 276-644-9089 • Abingdon 276-525-1089 • Chilhowie 276-521-9089 • Honaker 276-991-9089 • Lebanon 276-415-9089 • Richlands 276-345-9089 • Saltville 276-262-9089 • Marion 276-706-8089 • Bluefield 276-245-1089 • Grundy 276-244-1089 • Tazewell 276-385-1089 • Clintwood 276-926-7089 • St. Paul 276-762-8089 • Oakwood 276-498-5089 • Haysi 276-865-7089 3 3 CALL WAITING Call Waiting allows you to have a private conversation with one caller while keeping another caller on hold. With Call Waiting, a beep tone tells you that a second call is waiting. Another reminder is heard 10 seconds later if the waiting call remains unanswered. (Only you hear this tone. The second caller hears only the normal ringing tone). To Answer the Second Call 1. Depress the switch hook (or ‘Link’ or ‘Flash’ button if available) for about one second to place your first call on hold. You will automatically be connected with the second caller. To Alternate Between Calls 1. Depress the switch hook for about one second to alternate to the other caller. 2. Each conversation is private and cannot be heard by the other caller. To End Either Call 1. Simply hang up. If you haven’t answered the waiting call, your telephone will ring. To Deactivate Call Waiting While You Place A Call 1. Enter *70 from a touch tone telephone. 2. You will hear a second dial tone. 3. Enter the number for a call. Call Waiting will not be activated for the duration of this call only. When you hang up, Call Waiting is again operational. 4 To Deactivate Call Waiting On An Incoming Call 1. This feature works only if you have Three-Way Calling. 2. After you answer an incoming call and determine you do not wish to be interrupted during this call, flash the switch hook for about one second to place your call on hold. 3. Press *70. 4. When you hear the second dial tone, flash the switch hook again for about one second to resume your conversation. Call Waiting will not be activated for the duration of the call. When you hang up, Call Waiting is again operational. 4 SPEED CALLING This service allows one-digit or two-digit codes to be used as shortcuts for selected phone numbers. Speed calling short codes may map to: • Numbers in any format (such as 1 – 10 digits, 0 + 10 digits, 10 digits, 1 + 7 digits, 0 + 7 digits, 7 digits) • Any access codes, such as *72 • Speed calling short codes may not map to combinations of access codes followed by numbers. For example, a short code can map to either *72 access code or a particular phone number, but it cannot map to *72 followed by the phone number. Short codes may be one digit or two. The defaults are 2-9 and 20-49 respectively. • To configure one-digit speed calling, press *74 • To configure two-digit speed calling, press *75 • To use speed calling, dial the short code and then either dial # or wait four seconds. 5 THREE-WAY CALLING To Add A Third Person To Your Call 1. Depress the switch hook for about one second to place the first call on hold. 2. Listen for the dial tone. Then dial the third person. 3. When the third person answers, you may talk privately with this person before you make the call three-way. 4. To make the call three-way, depress the switch hook for about one second to add the person on hold. If the call to the third person is not completed, or you decide not to add the third person to the call, depress the switch hook twice to resume your conversation with the person on hold. To Disconnect 1. Press the switch hook for about one second to disconnect the third person, but stay connected 5 to the original party. 2. If either of the other two people hangs up, you can continue to talk to the one remaining. 3. Hang up to disconnect all parties. To Disconnect Completely 1. Simply hang up. Three-Way Calling with User Transfer This feature is used with Three-Way Calling. It allows the user to transfer a call to another directory number, then drop out of the call, leaving the parties connected to each other. FAVORITE TEN The Favorite Ten package contains all the features of the Favorite Five, plus the following five features. 6 CALL REJECTION ANONYMOUS 7 AUTOMATIC REDIAL 8 CALL RETURN Anonymous Call Rejection prevents intentionally blocked calls from reaching you. Callers who have blocked their calls with Per Call Blocking or Line Blocking will hear a message stating this number is not accepting calls from blocked lines. Anonymous Call Rejections does not block unknown callers. • Start code is *77 • Stop code is *87 Automatic Callback allows you to return the most recent incoming call, or to hear the last incoming caller’s number and then optionally return the call. • To hear the last caller’s number, press *69 • To then return the call, press 1 • To cancel all outstanding Automatic Callback attempts, press *89 6 If you can’t answer a call, Call Return will store the number of the last incoming call and automatically dial it for you. Call Return will attempt to connect the call for up to 30 minutes. Call Return does not return blocked calls. • Start code - *69 • Stop code - *89 9 CALL WAITING WITH CALLER ID 10 VOICE MAIL Call Waiting w/Caller ID lets you see who’s calling when you are on the telephone. When you hear your Call Waiting “beep,” the name and/or telephone number of the calling party will appear on your display unit. BVU OptiNet’s Voicemail system will enhance the way you communicate. OptiNet Voice Mail makes it easy to play, send, answer and forward voice messages from any touch-tone telephone. Setting up Your Mailbox from Your Telephone To set up your Mailbox via the telephone, you must use the phone associated with the telephone number subscribed to the Voicemail service. This involves three steps: 1. Changing your password. 2. Recording your greeting. 3. Recording your recorded name. Password Your temporary password is six zeros (000000). Enter your temporary password. You will then be prompted to enter a new password and you will be asked to confirm it by re-entering it. Changing your Password 1. Press 4 to enter the Mailbox Settings Menu. 2. Press # until you hear the title “Password.” 3. Press 0. 4. Press 1 to change your password. 5. Enter a new password and press #. 6. Re-enter your new password and press #. Skipping your Password Usually when entering your mailbox, you need to enter your password. However, you can set up your mailbox so that you can enter it without using a password when calling from your own telephone. To skip your Password: 1. Press 4 to enter the Mailbox Settings Menu. 2. Press # until you hear the title “Password.” 3. Press 0. 4. Press 2. 7 Recording a Greeting Your personal greeting must be longer than two seconds and shorter than 30 seconds. 1. Press 0 to change your greeting. 2. Press # to keep your greeting. 3. Press 4 and then press # until you hear the title “Notifications.” Recording a Name You must take less than 10 seconds to record your name. Once you have recorded your name, it is played back to you. 1. Press 0 to record your name. 2. Press # to keep your recorded name. Changing your Mailbox Settings You can change your mailbox settings, such as your password, greeting and other options that will help save you time while using your Voicemail. • Press 4 to go to the Mailbox Settings Menu. Accessing your Voicemail All of your messages will reside in your personal voice mailbox, which is protected by your password. You can access your mailbox with a phone call. From Your Own Telephone: 1. Dial *15 from your home phone. 2. Enter your password when prompted. Note: Your temporary password is six zeros. From Another Telephone: 1. Dial your local Voicemail access number • Bristol 276-644-9090 • Abingdon 276-525-1090 • Chilhowie 276-521-9090 • Honaker 276-991-9090 • Lebanon 276-415-9090 • Richlands 276-345-9090 • Saltville 276-262-9090 • Marion 276-706-8090 • Bluefield 276-245-1090 • Grundy 276-244-1090 • Tazewell 276-385-1090 • Clintwood 276-926-7090 8 • St. Paul 276-762-8090 • Oakwood 276-498-5090 • Haysi 276-865-7090 2. Enter your 10 digit telephone number. 3. Enter your PIN. Main Menu The Main Menu allows you to access the functions of your mailbox. When you enter the Main Menu, you hear a welcome message, then a summary of the messages in your mailbox. The following options are available to you via the phone: 1. Press 1 to listen to your message. 2. Dial 11 to review messages. 3. Press 2 to create a new message. 4. Press 3 to login again with a different phone number. 5. Press 4 to change your mailbox settings. 6. Press 5 to manage any erased messages. 7. Press 0 to listen to helpful hints. 8. Press * or hang up to end the call. Listening to Your Messages At the Main Menu, you may listen to each of the messages in your mailbox, then save, delete, reply to, or forward them. Your messages are arranged in the following order: 1. Urgent messages 2. Other new messages 3. Saved messages By default, you hear information about each message when it is first played for you, including the time it was received and the telephone number of the person leaving the message. To hear only the brief details of each message, disable the Time and Date Stamp feature. While the message plays, you can choose one of the following options. 1. Press 2 or 9 to skip to the end of the message. 2. Press 8 to pause the message. 3. Press 7 to return to the beginning of the message. 9 Greetings Menu The first time you enter your mailbox, you are asked to record a greeting. Following is a list of greetings you can record: 1. Your personal recorded greeting. 2. System standard greeting, which is a computerized greeting. 3. Extended absence greeting to play when you will be away for a long period of time. 4. Announcement-only greeting, which means that callers will not be able to leave a message for you. 5. Times when you are not at home or in your office. Working with your greetings for all calls 1. Press 4 to enter the Mailbox Settings Menu. 2. Press # until you hear the title “Greetings.” 3. Press 0. 4. Press 1. Regular Recorded Greeting If you are currently using the regular recorded greeting, you hear the greeting that currently plays for your callers. 1. Press 1 to re-record your regular recorded greeting. 2. Record a new greeting after the tone and press #. 3. Your new greeting is now saved. For all other greetings, follow the prompts. Hands Free and Timesavers Menu Autocontinue Your system is originally set to play all of your options for dealing with each message after the message plays, rather than going directly to each message after the one before has played. The Autocontinue feature allows each message to follow on from the next message without you having to press any keys. This is a hands-free feature. 10 Turning Autocontinue On 1. Press 4 to enter the Mailbox Settings Menu. 2. Press # until you hear “Hands Free and Timesavers.” 3. Press 0. 4. Press 3. 5. Press # to keep this setting. 6. Press 0 to turn Autocontinue on. Turning Autocontinue Off 1. Press 4 to enter the Mailbox Settings Menu. 2. Press # until you hear “Hands Free and Timesavers.” 3. Press 0. 4. Press 3. 5. Press # to keep this setting. 6. Press 0 to turn Autocontinue off. Autoplay Your system is originally set to play all of the options that are available to you when you enter your mailbox. Autoplay is a feature that allows you to go directly to your messages as soon as you enter your mailbox. Turning Autoplay On 1. Press 4 to enter the Mailbox Settings Menu. 2. Press # until you hear “Hands Free and Timesavers.” 3. Press 0. 4. Press 2. 5. Press # to keep this setting. 6. Press 0 to turn Autoplay on. Turning Autoplay Off 1. Press 4 to enter the Mailbox Settings Menu. 2. Press # until you hear “Hands Free and Timesavers.” 3. Press 0. 4. Press 2. Fast Login Usually when entering your mailbox, you need to enter your telephone number. You can, however, set up your Mailbox so that you do not need to enter your telephone number when calling from your own telephone. 11 Turning Fast Login On 1. Press 4 to enter the Mailbox Settings Menu. 2. Press # until you hear the title “Password.” 3. Press 0. 4. Press 3. Turning Fast Login Off 1. Press 4 to enter the Mailbox Settings Menu. 2. Press # until you hear the title “Password.” 3. Press 0. 4. Press 3. Time and Date Stamp The time and date of each message is always recorded when someone leaves a message for you. You can choose whether to hear the time and date of every message before the message plays. Turning Time and Date Stamp On 1. Press 4 to enter the Mailbox Settings Menu. 2. Press 0. 3. Press 1. Turning Time and Date Stamp Off You might wish to turn Time and Date Stamp off in order to save time. If you turn Time and Date Stamp off, the time and date information does not play unless you dial 88 during the message. 1. Press 4 to enter the Mailbox Settings Menu. 2. Press # until you hear “Hands Free and Timesavers.” 3. Press 0. 4. Press 1. Helpful Hints 1. Press 0 to enter the Helpful Hints Menu. 2. Press # or 9 to move forward one hint at a time. 3. Press 11 or 7 to move back to the previous hint. 4. Press * to return to the Main Menu. 12 The hints that you can listen to are: 1. Using #. 2. Using *. 3. Changing your greeting. 4. Using timesavers while listening to messages. 5. Replying to, copying and sending messages. 18 UNLIMITED VOICE FEATURES 1 BATTERY BACK-UP 2 CALLER ID 3 CALL FORWARDING (with Remote Access) 4 CALL FORWARDING BUSY Should you lose power, your phone is equipped with a battery back-up so you may continue to use your voice service for up to eight hours depending on usage. See page 2 for detailed information. See page 2 for detailed information. This feature forwards your calls to an alternate number when you are on the telephone with another call. To Forward Your Calls 1. Lift the handset and listen for the dial tone. 2. Press *90 and listen for the dial tone. 3. Enter the number where you wish your calls to be forwarded. (Speed Calling codes may be used if you also have this feature.) 4. Call Forward Busy is in effect when someone answers at the forwarded number. If there is no answer or the line is busy, hang up and repeat the previous steps within two minutes. You will hear three beeps meaning Call Forward Busy is now working. Once you have activated Call Forward Busy, if you are using your telephone and someone tries to call you, the call will be forwarded. Your caller will not hear a “busy” signal but will hear ringing. If you wish to change the number to which your calls are being transferred, just deactivate Call Forward Busy (see below), then follow the steps above for Call Forward Busy. To Deactivate Call Forward Busy 1. Lift the handset and lsten for the dial tone. 2. Press *91 and listen for three beeps. 3. Call Forward Busy is now deactivated, and calls will not be transferred when your line is in use. 13 5 CALL FORWARDING SELECTIVE 6 CALL HOLD 7 CALL REJECTION ANONYMOUS 8 CALL REJECTION SELECTIVE 9 CALL WAITING Use this feature to forward selected calls to another number and have all other calls ring at your telephone as usual. Calls originating from numbers on your “Preferred List” of up to 10 numbers are forwarded. All other calls ring at your telephone. When Call Forward, Call Forward Busy and Call Forward No Answer are active, Selective Call Forwarding is on, and all of your calls are forwarded. • Start code is *63 • Stop code is *63 This service allows the subscriber to put a call on hold and then dial another number. The subscriber can then switch back to the first call (putting the new call on hold), and subsequently switch between the two callers. • To put the current call on hold so that you can then dial a second number, hit flash-hook, dial *52, and dial the second number. • Hit flash-hook again to switch back to the first call (putting the second call on hold). • Two switch back to the first call, hit flash-hook again. See page 6 for detailed information. You can choose not to receive calls from specific parties by entering their telephone numbers into a “Screening List” of up to 10 numbers. Calls originating from those numbers will be routed to a recorded announcement stating you are not accepting calls at this time. You’ll receive all other calls as usual. • Start code is *60 • Stop code is *60 See page 4 for detailed information. CALL WAITING WITH CALLER ID See page 7 for detailed information. 14 10 DISTINCTIVE RING (TEEN LINE) 11 PIN CHANGE This feature assigns an additional number to your telephone line. The distinctive ring on this additional number allows you to identify which number is being called. This service allows you to change the personal identification number (PIN) used to access certain features including Remote Access to Call Forwarding, and Call Barring. This PIN is NOT associated with the voice mail feature. The initial PIN for this service is 0000. It can be changed to any four digit number. To change your access PIN: • Dial the access code *319 • When prompted, enter your current PIN • You will be prompted to enter a new four-digit PIN • Upon completion, you will receive a confirmation announcement 12 PRIORITY CALL 13 REMINDER CALL With Priority Call, a distinctive ring or distinctive Call Waiting tone will alert you to a call from your own “Priority Call List” of up to 10 numbers. You’ll hear two short rings or two short Call Waiting tones on calls originating from those numbers. All other calls will ring with a standard ring or Call Waiting tone. • Start code is *61 • Stop code is *51 Reminder call service allows subscribers to book calls from the switch at a set time of day. An announcement is played when the subscriber answers. Reminder calls can be individual or regular reminders. Individual reminders are made once at a set time, up to 24 hours after the reminder was configured. Regular reminders are made at a set time on a number of days. Enabling Reminder Call • To enable an individual reminder call, dial *310 and follow the prompts 15 • An announcement will confirm the reminder has been set • To check individual reminders, press *313 • To enable a regular reminder call, dial *314 and follow the prompts • An announcement will confirm the reminder has been set • To check regular reminders, press *317 Disabling Reminder Call • To disable all individual reminders, press *311 • To disable one individual reminder, press *312 • To disable all regular reminders, press *315 • To disable one regular reminder, press *316 14 SCREEN LIST EDITING The Screen List Editing menu is used to manage lists of predefined numbers used by the following call services: Selective Call Forwarding, Selective Call Rejection and Selective Call Acceptance. To set up a Screen List Editing call service: 1. Dial the relevant access code for the call service desired. 2. An announcement will indicate the current status of the service. 3. The Screen List Editing menu will offer a series of options, including reviewing the list of numbers, adding or removing entries, and deleting the entire list. 16 Call Screen Editing Menu Numbers can be entered in 10 digit, but not in 1+10 digit format. Speed dialing codes not used in this menu. 1. Press 0 to hear the main instruction menu 2. Press 3 to turn the call service on or off 3. Press # to add a number to the list, then 01 to add the last calling number to the list 4. Press 1 to review the list of numbers, then 07 to delete an individual number from the list 5. Press * to delete an individual number from the list 6. Press 08 to delete all the numbers on the list 7. Press 09 to delete only the anonymous entries on the list 15 SPEED CALLING 16 THREE-WAY CALLING 17 TOLL RESTRICTION (CALL BARRING) See page 5 for detailed information. See page 5 for detailed information. This service allows you to bar outgoing calls to certain types of numbers. The types of numbers that can be barred are: • International calls • National calls (long distance, interLATA and intraLATA) • Local calls • Operator calls • Calls to any call service access codes • Calls to those call service access codes which can affect configuration (for PBX lines) • Premium rate calls Note that when calls to access codes have been barred, users can still enter the codes to disable access code barring and to check call barring status. Certain types of calls are never barred. These are: • Toll-free calls • Calls to service access codes • Emergency calls To activate Call Barring: 1. Dial the appropriate access code. 2. An announcement will confirm that Call Barring has been activated. To deactivate Call Barring: 1. Dial the appropriate access code. 2. An announcement will prompt you to enter your PIN code. 3. Enter your PIN code. 4. An announcement will confirm that Call Barring has been deactivated. To Enable Call Barring for: • All calls except emergency calls, press *341 • National calls, press *342 17 • • • • International calls, press *343 Operator calls, press *344 Calls to access codes, press *345 Premium rate calls, press *346 To Disable Call Barring for: • All calls except emergency calls, press *351 • National and international calls, press *352 • International calls, press *353 • Operator calls, press *354 • Calls to access codes, press *355 • Premium rate calls, press *356 18 VOICEMAIL See page 7 for detailed information. BLOCKING CALLS Protect your privacy with OptiNet Blocking Features. You can choose whether you want your calls identified and whether certain callers can call you. CALLER ID BLOCKING Line Blocking prevents your number from being displayed to Caller ID customers on all calls made from your telephone. Line Blocking is available upon request at no charge to residential customers. BLOCK OUTBOUND CALLER ID This feature, which is already provided on your telephone line, prevents your telephone number from being displayed to Caller ID customers on a per call basis. • Simply press *67 before placing your call. SEND OUTBOUND CALLER ID This feature allows you to unblock your Line Blocked telephone line on a per-call basis so your number will be displayed to Caller ID customers. This is available to all customers who have Line Blocking. • To activate this feature, press *82 before placing your call. After the call, Line Blocking will again be in effect. 18 À LA CARTE SERVICES CALL TRACING To initiate a trace on the last call you have received, simply press *57 after receiving the call. The originating telephone number, time and date of the call is recorded on a special printer at the telephone company office and can be forwarded to a law enforcement agency at your request. When you activate the trace, a digital voice recording will inform you if the trace was successful. There is a charge for each successful trace. LIVE MESSAGE SCREENING Live Message Screening allows customers to listen to VMs as they are being left and to take they call should they choose. How it works • Customer receives a call and lets it go to VM • If the caller starts to leave a message the phone rings distinctively • Customer picks up the phone to listen to the VM being left • If the customer wishes to take the call they can press 1 Enable / Disable from Customer’s phone Dial into the VM system and from the mailbox menu: • Press 4 – Mailbox Settings • Press 9 – Live Message Screening • An announcement will indicate if LMS is active or not • Press 1 – To change the current stats • Press * to leave it as is Enable / Disable from OptiPortal Log into OptiPortal: • Click the Settings tab • Click the Messages tab • Select Enable Live Screening OPTINET INTOUCH (SimRing) OptiNet InTouch allows your calls to simultaneously ring up to four other numbers when callers dial your main number. Choose to have your calls ring at your home, office, cabin, cellular telephone, etc. In order to use this feature, call BVU OptiNet at (276) 821-6169 to set up your OptiNet InTouch list. After this is done, *361 will enable this feature and *362 will disable it. 19 DO NOT DISTURB W/ SELECTIVE CALL ACCEPTANCE Contact OptiNet to add Do Not Disturb feature for $4.00 per month. You can choose to receive only calls from specific parties by entering their telephone numbers into a “selection list” of up to 10 numbers. Other calls will receive a recorded announcement stating you are not accepting calls at this time. • Initiate Selective Acceptance by entering Start Code *64 • Stop Code is *64 ADDITIONAL NOTES _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ 20 _____________________________________________ DATA IPS: _________________________________________ Gateway: _____________________________________ Subnet Mast: __________________________________ DNS1: _______________________________________ DNS2: _______________________________________ PHONE Line 1: _______________________________________ Line 2: _______________________________________ Line 3: _______________________________________ Line 4: _______________________________________ Fax Line: _____________________________________ RESIDENTIAL VOICE FEATURE GUIDE Contact Us Bristol: 276.821.6100 Abingdon: 276.698.3210 Toll Free: 866.835.1288 bvu-optinet.com v. 06.2014