Transcript
Retailer Training
About the Lottery • Players must be 18 years old to purchase and redeem lottery tickets. • Store employees must be 18 to sell tickets. 16 year old clerks can sell if there is a manager on duty who is at least 18 years old. • You can accept cash, check or debit cards for lottery purchases. • All lottery tickets must be sold for face value with no tax or other charges added.
Retailer Commissions Retailers earn 5% Commission on all lottery ticket sales and 1% Cashing Bonus on all prizes paid out Retailers earn bonus commissions by selling prizes of $20,000 and more Retailers have the chance to earn additional money through regular Retailer Incentives
Two Types of Tickets • Scratcher: Tickets are sold through instore displays located at the point of purchase to maximize sales. • Online: Tickets are sold through the online terminal (Altura). Each retailer is assigned ticket stock for the terminal that is for your store only.
How do I get my scratcher tickets? • Your scratcher tickets are ordered by your lottery sales representative based on analysis of your sales data • Tickets are delivered by UPS • New games are sent based on historical sales of that game’s price point • If you are ever in a situation where additional scratcher tickets are needed, you may call the Virginia Lottery Retailer Support Hotline at 800-654-2500
How do I get my other supplies? Ticket Stock will be shipped to the retailer or delivered by GTech Playslips will be shipped to the retailer or delivered by GTech Pencils & POS materials are delivered by your Lottery Sales Rep
Types of Instant Games • Add Up: Add up a series of numbers and try to match or exceed a number on the ticket. • Line Up: Find several symbols in a predetermined pattern. • Match: Find matching symbols or dollar amounts. • Key Symbol: Find or match a specified number or symbol.
Scratch Ticket Pack Costs $1 Games $200 Retail Value (200 ct) -$10 (Commission) $190 (Cost) $2 Games $200 Retail Value (100 ct) -$10 (Commission) $190 (Cost) $3 Games $300 Retail Value (100 ct) -$15 (Commission) $285 (Cost) $5 Games $200 Retail Value (40 ct) -$10 (Commission) $190 (Cost) $10 Games $400 Retail Value (40 ct) -$20 (Commission) $380 (Cost) $20 Games $400 Retail Value (20 ct) -$20 (Commission) $380 (Cost)
Changing the Printer Paper
Clearing a Printer Paper Jam
Clearing a Paper Jam in the Terminal
Getting Started
You can sign on to the network and sell tickets, validate tickets, & print reports from 5:30 AM to 1:00 AM daily
After successfully signing on, the Home Screen is displayed
How to Play Online Games
Drawing Times 3 Daily Games Drawn 7 Days a Week 1:50 p.m. 10:58 p.m.
How to Play Wagers can be entered Manually or with Playslips for both games Select 3 or 4 digits ranging from 0-9 The Play Options for Both Games are: Exact Order Any Order 50/50 Combo Minimum wager is .50. ($1 for 50/50) Maximum wager is $25 per ticket Pairs option applies only to Pick 3 – Select 2 digits Front Pair: 1-2-X Back Pair: x-2-3 Split Pair: 1-x-3 Boost option applies to Pick 3 only, players can “boost” their $.50 or $1 wager and receive 5 additional EP number that pay $50 or $100 if drawn
How to Play Wagers can be entered Manually or with Playslips for this game
Select 5 numbers from 1 through 34
Manual wagers are for $.50 or $1 only Playslip wagers can be for $.25, $.50, or $1 per set of numbers but Playslip must total a minimum of $1
Top prize of $100,000, based on $1 wager
How to Play Wagers can be entered Manually or with Playslips for this game
Drawn Twice Weekly on Wednesdays and Saturdays Played in Virginia, Georgia, and Kentucky Choose 6 numbers form 1 to 42 $1.00 per play Match all 6 numbers and win $1,000 per Week for Life! WIN FOR LIFE TICKETS CANNOT BE CANCELED
How to Play Wagers can be entered Manually or with Playslips for this game Drawn twice weekly on Tuesdays and Fridays Played in states from coast to coast: Choose 5 numbers from 1 to 56 and one MEGA BALL number from 1 to 46 $1.00 per play Jackpots start at $12 million MEGA MILLIONS TICKETS CANNOT BE CANCELED
How to Play
MEGAPLIER is a wager option that can be purchased along with a MEGA MILLIONS wager
MEGAPLIER wagers add $1.00 per play onto the ticket price. By purchasing MEGAPLIER, players multiply their non-jackpot winnings by 2,3, or 4 times.
MEGA MILLIONS TICKETS CANNOT BE CANCELED
How to Play Wagers can be entered Manually or with Playslips for this game
Drawn twice weekly on Wednesdays and Saturdays Played in states from coast to coast: Choose 5 numbers from 1 to 59 and one POWERBALL number from 1 to 39 $1.00 per play Jackpots start at $12 million POWERBALL TICKETS CANNOT BE CANCELED
How to Play
POWERPLAY is a wager option that can be purchased along with a POWERBALL wager
POWERPLAY wagers add $1.00 per play onto the ticket price. By purchasing POWERPLAY, players multiply their non-jackpot winnings by 2,3,4, or 5 times.
POWERBALL TICKETS CANNOT BE CANCELED
How to Play
Wagers can be entered Manually or with Playslips for this game Drawn twice weekly on Monday and Thursday Played in Virginia, Georgia, & Kentucky Choose 6 numbers from 1 to 47 $ 2.00 per play Top Prize is $250,000 A Year For 30 Years DECADES OF DOLLARS TICKETS CANNOT BE CANCELED
Specialty Games Wagers must be entered Manually for these games Raffle
A fixed number of tickets are sold for a raffle which produces several million dollar tickets. There is a raffle date announced at the beginning of the raffle.
Fast Play Games
The Fast play style ticket is generated from the Altura terminal but unlike other games on the terminal, the customer knows instantly if they’re a winner.
*** The Fast Play and Raffle Games Cannot be Canceled.***
A variety of Easy Pick wagers for almost all draw games can be generated from the Home Screen
During High Jackpots, most players want Easy Pick selections that are easy to generate from the Home Screen
There are Trips & Quads EP buttons on the Home Screen When either the TRIPS or QUADS buttons are selected from the main screen:
The option for draw selection and dollar value will become available for selection. Pressing Send will produce all available number combinations for either TRIPS or QUADS.
Pick 3 Manual Entry Pick 3 is a game where customers pick 3 numbers between 000 – 999. Depending on the play type, players can win up to $500 for a $1 wager From the Home Screen, press the Pick 3 button to select the game The screen displays:
3. Touch the desired Play Type
4. Choose the desired Play Amount using the Dollar amounts or use the More key to choose up to $25
5. Touch the Number of Draws and choose from 1 to 90 6. Select the current date for the next draw or a future draw by touching a date on the Future Play calendar
7. Select the number of times you want to Repeat the wager played (up to 20). 8. Touch the desired Draw
9. Enter the Player’s 3 numbers on the numeric keypad or select them by using the Easy Pick button Selecting the Easy Pick button will send the wager to the Host A number can be cleared by touching the Arrow key on the numeric keypad 10. If the player wants to play Boost on their Pick 3 wager……..
How to Play Boost
Any selection of the Pick3 buttons from the Home Screen will take you to this screen. Boost button always defaults to NO. Press button once will toggle Boost to YES. Boost only works on $.50 and $1 Base bets.
11. Touch the Send button to send the wager to the host and process the transaction. Any play option may be changed before Send is pressed.
12. Touch Total to total the amount owed by the customer and then touch Clear to start the next transaction
Pick 4 Manual Entry Pick 4 is a game where customers pick 4 numbers between 0000 – 9999. Depending on the play type, players can win up to $5,000 for a $1 wager From the Home Screen, press the Pick 4 button to select the game The screen displays:
3. Touch the desired Play Type
4. Choose the desired Play Amount using the Dollar amounts or use the More key to choose up to $25
5. Touch the Number of Draws and choose from 1 to 90 6. Select the current date for the next draw or a future draw by touching a date on the Future Play calendar
7. Select the number of times you want to Repeat the wager played (up to 20). 8. Touch the desired Draw
9. Enter the Player’s 4 numbers on the numeric keypad or select them by using the Easy Pick button Selecting the Easy Pick button will send the wager to the Host A number can be cleared by touching the Arrow key on the numeric keypad
MEGA MILLIONS MANUAL ENTRY Mega Millions is a game where players pick 5 numbers from 1 to 56, then select a Mega Ball number from 1 to 46. Players can win from $2 to the jackpot prize. Drawings are held every Tuesday & Friday at 11 PM 1. From the Home Screen, touch Mega Millions to display the Mega Millions Home Screen
2. The Mega Millions Home Screen is displayed
7. Touch Manual Entry on the Powerball home screen to open the number selection screen OR press Easy Pick to select the numbers and submit the wager
8.Enter the player’s 5 numbers by touching, any number entered can be removed by touching it a 2nd time
9. Touch the Mega Ball icon in the upper right corner to select the Mega Ball number from 1 through 46
10. After touching the Mega Ball icon, pressing a number from 1 to 46 will highlight it in red, indicating it is the Mega Ball number selected.
11. After selecting all the numbers (5 + 1) the Send button appears. Press it to submit the wager
12. You can also select the Easy Pick button instead of manually selecting the numbers. Selecting Easy Pick will also Send the wager.
Megaplier Option If a Mega Millions wager is entered and the Megaplier Option is not selected, this screen will appear before the wager is sent to the host This give retailers a chance to ask players if they want to add Megaplier for $1 more per wager on their ticket Pressing NO will not add Megaplier to their wager and will send the transaction to the host to be printed
Pressing YES will add Megaplier to their wager and generate a final confirmation screen
Megaplier Option If YES was pressed on the previous Megaplier confirmation screen, OR if the Megaplier option is chosen on the playslip, the final confirmation screen will display. This additional confirmation is because Mega Millions tickets cannot be canceled and retailers should confirm the wager selections with players before printing the tickets
Pressing YES will print the ticket
Pressing NO will cancel the transaction
POWERBALL GAME MANUAL ENTRY Powerball is a game where customers pick 5 different numbers from 1 through 59 and then select one Powerball number from 1 to 39. Prizes range from $3 to the multi million dollar jackpot prize. Powerball drawings are held every Wednesday & Saturday at 11:00 p.m. 2. The Powerball Home screen displays 1. From the Home screen, touch Powerball to display the Powerball Home screen
7. Touch Manual Entry on the Powerball home screen to open the number selection screen OR press Easy Pick to select the numbers and submit the wager
8.Enter the player’s 5 numbers by touching, any number entered can be removed by touching it a 2nd time
9. Touch the Powerball icon in the upper right corner to select the Powerball number from 1 through 39
10. After touching the Powerball icon, pressing a number from 1 to 39 will highlight it in red, indicating it is the Powerball number selected.
11. After selecting all the numbers (5 + 1) the Send button appears. Press it to submit the wager
12. You can also select the Easy Pick button instead of manually selecting the numbers. Selecting Easy Pick will also Send the wager.
Powerplay Option If a Powerball wager is entered and the Powerplay Option is not selected, this screen will appear before the wager is sent to the host This give retailers a chance to ask players if they want to add Powerplay for $1 more per wager on their ticket Pressing NO will not add Power play to their wager and will send the transaction to the host to be printed
Pressing YES will add Power play to their wager and generate a final confirmation screen
Powerplay Option If YES was pressed on the previous Powerplay confirmation screen, OR if the Powerplay option is chosen on the playslip, the final confirmation screen will display. This additional confirmation is because Powerball tickets cannot be canceled and retailers should confirm the wager selections with players before printing the tickets
Pressing YES will print the ticket
Pressing NO will cancel the transaction
9. You can also select the Easy Pick button instead of manually selecting the numbers. Pressing Easy Pick will also send the wager and generate the ticket so be sure you have selected all of the other options (if applicable) before doing this 10. Touch Send to send the wager to the Host and generate the ticket
11. If the wager includes the Repeat option or is for more than 1 draw the confirmation screen will appear. Confirm the wager with the player and if accepted press Yes to print the ticket. Pressing No will return to the game screen for any changes or deletions
DECADES OF DOLLARS MANUAL ENTRY Decades Of Dollars is a game where customers pick 6 different numbers from 1 through 47. Prizes range from a Free Ticket to the top prize of $250,000 a year for 30 years. Decades of Dollars drawings are held every Monday & Thursday at 11:00 p.m.
1. From the Home screen, touch Decades of Dollars to display the Decades of Dollars Home screen
2. The Decades of Dollars Home screen displays
7. Touch Manual Entry on the Decades of Dollars home screen to open the number selection screen OR press Easy Pick to select the numbers and submit the wager
8.Enter the player’s 6 numbers by touching, any number entered can be removed by touching it a 2nd time
9. Touch Send to send the wager to the Host and generate the ticket
10. If the wager includes the Repeat option or is for more than 1 draw the confirmation screen will appear. Confirm the wager with the player and if accepted press Yes to print the ticket. Pressing No will return to the game screen for any changes or deletions
Fast Play Games Fast Play Games are online games which feature extended play action and instant wins. There are no drawings for the Fast Play Games.
To play a Fast Play game you must manually select the number of tickets requested. Press one of the Fast Play game buttons from the Home Screen
Enter the number of tickets requested by the player and then press the Send button to print the tickets
Raffle Games Raffle is a number match game where the system generates and issues raffle numbers in a numerical sequence for a configured number of tickets with in a configured time period. Players win if their raffle number matches the numbers that are randomly selected from the pool of issues raffle numbers.
1. From the Home Screen press the Raffle game button
2. This will take you to the Raffle selling screen
Playslip Wagers
Playslips are inserted into the top of the Altura, faceup, in any direction
If a single playslip with multiple wagers, OR multiple playslips are inserted, after the last wager has been printed, there is a notification in the upper left hand window of the home screen
Select drawing time
Select wager amount
Select Boost optional play
Select optional plays
Select play option
Select Easy Pick or 3 numbers Mark VOID if an error is made
Pick 3 Sample
Select drawing time
Select optional plays
Select wager amount
Select play option
Select Easy Pick or 4 numbers Mark VOID if an error is made
Pick 4 Sample
Select drawing time
Select optional plays
Mark VOID if an error is made
Select wager amount $.25, $.50, or $1 but playslip wagers must total $1 minimum
Select Easy Pick or 5 numbers
Cash 5 Sample
Pick 6 numbers from 1 to 42 Use Easy Pick instead of selecting numbers Mark VOID if an error is made
Select optional Plays here
Win for Life Sample
Pick 5 numbers from 1 to 56 Pick 1 number from 1 to 46
Mark VOID if an error is made
Select Multiple Easy Pick wagershere
Select optional Plays here
Use Easy Pick instead of selecting numbers
Mega Millions Sample
Pick 5 numbers from 1 to 59
Pick 1 number from 1 to 39
Use Easy Pick instead of selecting numbers Mark VOID if an error is made
Select optional Plays here Mark Y for to add Powerplay
Select multiple drawings here
Powerball Sample Draw Date & Number of Draws
Numbers Played
Ticket Cost Power Ball
Power Play YES or NO
Pick 6 numbers from 1 to 47
Use Easy Pick instead of selecting numbers Mark VOID if an error is made
Select optional Plays here Select multiple drawings here
Decades Of Dollars Sample
Draw Date & Number of Draws
Numbers Played
Ticket Cost
Fast Play Sample
Raffle Ticket Sample
Using The Total Screen As transactions are being made they accumulate and are displayed at the bottom of the Home screen
Touch Total after completing the transactions for each customer The Total Screen displays showing the Grand Total for the transactions. A negative sign indicates an amount owed to the customer. A positive amount indicated an amount owed to the retailer.
Cancellation Policy • To cancel an online ticket, press “Cancel” and scan the ticket. • No cancels for Mega Millions, Powerball, Win For Life, Decades Of Dollars, Fast Play or Raffles. • Tickets must be cancelled the same day of the purchase and before the drawing. • Tickets can only be cancelled from the same store where the tickets was purchased.
How to Cancel A Ticket
How to Cancel a Ticket
Cancelled Ticket Receipts Whenever an online ticket is cancelled, you will receive a Cancelled Ticket Receipt. These receipts should be stapled to the cancelled ticket. Keep the cancelled ticket receipts until you verify that you received your credit on your weekly settlement report. Once you verify your credit has been received , there is no need to keep the receipt.
Ticket Problems • At times tickets will not print due to a printer jam or a communications error. • Use the Reprint function on the Terminal to reprint the last transaction. • Call the Hotline and describe the situation. You will be given a credit reference number. The credit should appear on your Weekly Settlement Report.
How to Reprint
Sample Reprint Ticket
Ticket Inquiry And Validation Instant & Online Tickets can be validated using the Validation button from the Home Screen
Pressing the Validation button will take you to the Validate & Pay screen
Validating Tickets If you just want to scan the barcode on the bottom of an Online Ticket or the barcode underneath the latex on a Scratch ticket you can do so using the CCD reader
If the barcode is unreadable, you can press the button for the appropriate type of ticket and it will take you to the screen where you manually enter the ticket numbers
Online tickets can also be scanned using the playslip reader!
Validating Tickets For Scratch tickets, enter the security code underneath the latex followed by the boxed digits using the number keypad For Online tickets, enter the numbers at the bottom of the ticket using the number keypad
Validating Tickets If it’s a winning ticket the winning jingle will play and the screen will display the amount to pay the player if the prize is $600 or less. Winning tickets above $600 will play the jingle but display instructions for the player to file a claim with the Lottery
In order to pay the prize and receive credit, you must press the Cash button
Losing tickets won’t generate the jingle and will state the ticket is not a winner
Cash Receipt After pressing the Cash button, the ticket is validated. If the prize was $26 or more, two receipts are printed are automatically printed. One is for the player and one is for your records. You can also print additional copies before you clear the screen. If the prize was $25 or less, you have the option to print receipts before you clear the screen
Delivery Confirmation Always verify your scratcher ticket order against your invoice to make sure the order is correct. Any errors should be reported to the Virginia Lottery Retailer Support Hotline at 800-654-2500 Once the order is verified, you must confirm your order through the Altura Press the Services button from the Home Screen From the Services menu, select the Pack Management button
From the Pack Management menu, select the Confirm Delivery button
Delivery Confirmation Scan the barcode on the packing slip or manually enter the tracking number
Select the desired option to exclude missing packs or manage any extra packs OR press OK if the order is correct
Delivery Confirmation Sometimes the ticket order will be delivered to the wrong retailer. If this happens and you try to confirm an order meant for another retailer you will get this screen. Pressing Yes will allow you to keep the order Pressing No will reject the order. If you press No, hold the tickets for your SR to pick up.
Delivery Confirmation After confirming Delivery, you can print a receipt for your records
Pack Activation You must activate every pack of tickets when they are placed out for sale
To Activate a pack, press the Services button from the Home Screen From the Services menu, select the Pack Management button
From the Pack Management menu, select the Activate Pack button
Pack Activation Scan the barcode on the back of each pack of tickets OR manually enter the game & pack numbers using the numeric touchpad Repeat for each pack you want to activate. You can activate 10 packs at a time due to receipt printing limits. Press the Send button when finished
An acknowledgement screen displays and a receipt prints automatically
Pack Activation
Billing •
The Virginia Lottery will bill you weekly. The billing cycle runs from Wednesday through Tuesday.
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The Virginia Lottery will electronically sweep your bank account on every Thursday. All deposits must be made on Wednesdays before your bank cuts off deposits for that banking day.
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Billing for Online Sales and all Credits is done in the current billing cycle
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Scratch Ticket billing is delayed 3 weeks. Depending on the day of the week a pack is activated, you have 23 to 29 days before payment is collected .
Accounting and Reports •
Some reports you will use include: – Balance Report: This report is used to balance the terminal at the end of the shift. – Summary Report: This report summarizes and verifies scratch ticket activations, scratch returns, online sales, cancels, cashes and promotion credit for the terminal. – Weekly Settlement Report: This report lists the balance from the last settlement period, gross sales, cancels, total commission, cashes, promotions, adjustments and amount due for a given settlement period.
Balance Report
Summary Report
Weekly Settlement Report
This report will automatically print every Wednesday before the terminal will allow you to sell tickets.
Statewide Lottery Offices
Need Help? Call the Virginia Lottery Retailer Support Hotline:
1-800-654-2500
