Safecom Go Samsung Administrator`s Manual

Transcript

Nuance SafeCom Go Samsung Administrator’s Manual D60719-10 May 2013 Trademarks: Nuance, the Nuance logo, SafeCom, SafeCom Go, SafeCom P:Go, SafeCom ePay and the SafeCom logo are trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referred to herein are the property of their respective owners. Nuance Communications, Inc. cannot be held responsible for any technical or typographical errors and reserves the right to make changes to products and documentation without prior notification. Third Party Software: This software may contain third party software which requires notices and/or additional terms and conditions. Such required third party software notices and/or additional terms and conditions are located in the SafeCom Third Party Notice document. Patent: Nuance Communications, Inc. has received the following British patent GB 2350 713 B, US patent US 6,952,780 B2 and Europe EUR EP1 120 701. © Copyright 1995 - 2013 Nuance Communications, Inc. All rights reserved D60719-10 2 Table of contents 1 Introduction ............................................................................................5 1.1 SafeCom Go Samsung ...................................................................... 5 1.2 Requirements ............................................................................... 6 1.3 SafeCom ID devices ........................................................................ 7 1.4 Supported languages ...................................................................... 8 1.5 Available documentation ................................................................. 8 1.6 About this manual.......................................................................... 9 1.7 Document history ........................................................................ 10 2 SafeCom Go Samsung............................................................................... 11 2.1 Overview ................................................................................... 11 2.2 SafeCom Go Samsung software installation ......................................... 11 2.2.1 Uninstall earlier version of SafeCom Go Samsung .................. 11 2.2.2 How to ...................................................................... 12 2.3 SafeCom settings for A3 models ....................................................... 13 2.3.1 Login to device web page: .............................................. 13 2.3.2 Enter IP address or hostname of the SafeCom server:............. 13 2.3.3 Disable Print Confirmation Sheet ...................................... 14 2.4 SafeCom settings for A4 models ....................................................... 15 2.4.1 Log in to device web page: ............................................. 15 2.4.2 Enter IP address or hostname of the SafeCom server:............. 15 2.4.3 Disable Print Confirmation Sheet ...................................... 15 2.4.4 Automatically fill-in Scan to E-mail fields ........................... 16 2.5 Install card reader ....................................................................... 16 2.6 SafeCom Go Samsung web pages ...................................................... 16 2.6.1 Open SafeCom Settings in a web browser ........................... 17 2.6.2 Configuration web page ................................................. 18 2.6.3 Information web page ................................................... 21 2.6.4 Register web page........................................................ 22 2.6.5 Log web page ............................................................. 23 2.7 SafeCom Go Samsung - How to ........................................................ 24 2.7.1 Get the SafeCom Go Samsung software .............................. 24 2.7.2 Specify SafeCom Server ................................................. 24 2.7.3 Register device ........................................................... 24 2.7.4 Resend configuration .................................................... 25 2.7.5 Select user identification method ..................................... 25 2.7.6 Login with Windows without specifying the domain ............... 25 2.7.7 Login without PIN code .................................................. 25 2.7.8 Enable Send to E-mail – with prefilled from: and to: fields ...... 26 2.7.9 Control user access rights .............................................. 26 2.7.10 Disable authentication for copy function ............................ 26 2.7.11 Enable SafeCom Client Billing .......................................... 27 2.7.12 Control max length of encryption keys ............................... 27 2.7.13 Change language ......................................................... 28 2.7.14 Changing language to Hebrew on SCX5835NX and SCX6545NX ... 28 2.7.15 Restore factory default ................................................. 29 2.7.16 Determine the version ................................................... 29 2.7.17 Change the device home server ....................................... 30 2.7.18 Update SafeCom Go Samsung software .............................. 30 2.7.19 Is the SafeCom Go Samsung software loaded? ...................... 30 2.7.20 Uninstall SafeCom Go Samsung ........................................ 31 3 Use SafeCom Go Samsung - A3 models ......................................................... 32 3.1 Register card with Windows credentials ............................................. 32 3.2 Register card with PUK code ........................................................... 32 3.3 Login........................................................................................ 33 D60719-10 3 3.4 3.5 3.6 3.7 3.8 Pull Print ................................................................................... 35 Copy ........................................................................................ 36 Network Folder ........................................................................... 36 E-mail ...................................................................................... 36 Logout ...................................................................................... 36 4 Use SafeCom Go Samsung - A4 models ......................................................... 37 4.1 Register card with Windows credentials ............................................. 37 4.2 Register card with PUK code ........................................................... 37 4.3 Login........................................................................................ 38 4.4 Pull Print ................................................................................... 40 4.5 Copy ........................................................................................ 41 4.6 Scan ........................................................................................ 41 4.7 E-mail ...................................................................................... 41 4.8 Logout ...................................................................................... 41 5 Troubleshooting ..................................................................................... 42 5.1 Introduction ............................................................................... 42 5.2 SafeCom Go Samsung device trace facility .......................................... 42 5.3 SafeCom Help Desk Assistant .......................................................... 42 5.4 HTTP response! cc = 401 ................................................................ 42 5.5 Device web page is displayed incorrectly ........................................... 42 5.6 At the printer: Error message "The UI is not being displayed correctly" ....... 42 5.7 At the printer: Login service not available .......................................... 43 5.8 At the printer: User unknown .......................................................... 43 5.9 At the printer: Login denied ........................................................... 43 5.10 At the printer: Restricted access ...................................................... 43 5.11 At the printer: Error printing document ............................................. 43 5.12 At the printer: Question mark before the document name ...................... 44 5.13 At the printer: Login error ................................................ 44 5.14 At the printer: Card reading not working ............................................ 44 5.15 Tracking information .................................................................... 44 6 Regulatory information ............................................................................ 45 7 Index ................................................................................................... 46 D60719-10 4 1 Introduction 1 Introduction 1.1 SafeCom Go Samsung SafeCom Go Samsung is the embedded solution for Samsung MFPs. It integrates with the touch control panel of the Samsung MFP and offers user authentication by code and/or card. SafeCom Go Samsung works together with the SafeCom G4 Server software and is designed to help companies and organizations gain control over their printing costs and document security. The SafeCom solution can be enhanced with addon modules to build customer specific and scalable solutions. D60719-10 5 1 Introduction 1.2 Requirements  SafeCom Go Samsung supports the Samsung MFPs that support XOA in Table 1. SafeCom device license. MFP must be connected to the network. The appropriate SafeCom ID Device must be connected to the MFP’s USB port if users are to log in by card.    Note: On Samsung A4 model MFPs, make sure to insert the card reader into a USB port marked XOA. Table 1 SafeCom Go Samsung supported Samsung MFPs MFP Type Firmware SCX-5835NX A4 model SCX-6545NX A4 model SCX-6555NX A4 model SCX-8030ND SCX-8040ND A3 model V5.N6.30 V5.N6.23 SCX-8128NX A3 V5.B6.05 SCX-8230NA SCX-8240NA A3 model V5.B6.06 CLX-8385NX A4 model V2.00.03.06 CLX-8640ND CLX-8650ND A4 model V6.B6.04 CLX-9201NA/ND CLX-9251NA/ND CLX-9301NA A3 model V6.M6.05 CLX-9250ND CLX-9350ND A3 model V6.S6.15 V6.S6.11 CLX-9252NA CLX-9352NA A3 model V6.B6.08 V2.00.03.07 04-04-2013 V2.00.03.07 04-04-2013 V2.00.03.07 04-04-2013 Please contact your Samsung representative to obtain the firmware. D60719-10 6 1 Introduction 1.3 SafeCom ID devices ID Device SafeCom AWID Reader SafeCom Barcode Reader SafeCom Casi-Rusco Reader SafeCom Cotag Reader SafeCom EM Reader SafeCom HID Reader 35 bit SafeCom HID Reader 37 bit SafeCom iCLASS Reader SafeCom Indala Reader 26 bit SafeCom Indala Reader 29 bit SafeCom IoProx Reader SafeCom Legic Reader SafeCom Magnetic Card Reader DD (Tr 1) SafeCom Magnetic Card Reader DD (Tr 2) SafeCom Magnetic Card Reader DD (Tr 3) SafeCom Mifare Reader SafeCom Nedap Reader SafeCom NexWatch HP Access Control USB proximity card reader Connection USB USB USB USB USB USB USB USB USB USB USB USB USB USB USB USB USB USB USB Note: ID devices require unique ID Device Licenses. SafeCom ID devices come with ID device licenses, whereas ID device licenses for Third party ID devices must be purchased separately. Additional information about the ID devices is available in SafeCom G4 Administrator’s Manual D60650. D60719-10 7 1 Introduction 1.4 Supported languages SafeCom supports the following listed languages. Postfix None _da _de _es _fr _it _iw _nl _no _po _sv _zh Language English Danish German Spanish French Italian Hebrew* Dutch Norwegian Portuguese Swedish Chinese (simplified) * Hebrew is only supported on SCX5835NX and SCX6545NX 1.5 Available documentation SafeCom Smart Printing  SafeCom Smart Printing Administrator’s Quick Guide D10600 How to install a SafeCom Smart Printing solution. SafeCom G4  SafeCom G4 Administrator’s Manual D60650 A comprehensive Manual that the administrator should consult to make a successful SafeCom solution. Includes information about SafeCom Tracking, SafeCom Rule Based Printing, SafeCom Client Billing, and SafeCom Pay. SafeCom Go Samsung  SafeCom Go Samsung Administrator’s Manual D60719 (this manual) Manual on how to install, configure and use SafeCom Go Samsung.  SafeCom Go Samsung User’s Guide D20719 User's Guide on how to use SafeCom Go Samsung. D60719-10 8 1 Introduction 1.6 About this manual This manual applies to Nuance SafeCom G4 Server version S82 070.510*01 and Nuance SafeCom Go Samsung version S94 010.010*11. This manual is organized as follows: D60719-10  Chapter 1 Introduction lists the supplied SafeCom documentation, introduces system requirements, and describes how this manual is organized.  Chapter 2 SafeCom Go Samsung describes the installation process via the SafeCom Administrator or the device web page.  Chapter 3 Use SafeCom Go Samsung - A3 models describes how to interact with the Samsung MFP’s control panel when SafeCom Go Samsung is installed on A3 models.  Chapter 4 Use SafeCom Go Samsung - A4 models describes how to interact with the Samsung MFP’s control panel when SafeCom Go Samsung is installed on A4 models.  Chapter 5 Troubleshooting contains hints for troubleshooting.  Chapter 6 Regulatory information contains regulatory information. 9 1 Introduction 1.7 Document history Revision D60719-10      Nuance SafeCom G4 Server version S82 070.510*01 and Nuance SafeCom Go Samsung version S94 010.010*11. Updated firmware matrix (Table 1 SafeCom Go Samsung supported Samsung MFPs) Support for Hebrew on SCX5835NX and SCX6545NX. Login without PIN is removed from GUI Upload log to server (2.6.5) Revision D60719-09       Nuance SafeCom G4 Server version S82 070.500*01 and Nuance SafeCom Go Samsung version S94 010.010*09. Support for Samsung SCX-8240NA, SCX-8230NA, SCX-8128 NX, CLX-9301NA, CLX-9251NA/ND, CLX-9201NA/ND, CLX-9252 NA, CLX-9352NA, CLX-8650ND, CLX-8640ND (1.2). Added info about ID device license (1.3) New languages supported (1.4). SafeCom Client Billing is now supported (2.7.11). Support for HP Access Control USB proximity card reader (1.3). Revision D60719-08  Support for CLX-9150 Revision D60719-07    SafeCom Go Samsung version S94 010.010*08. Support for delegated print Added section 2.7.9 Control user access rights Revision D60719-06    SafeCom Go Samsung version S94 010.010*07. Automatically fill-in Scan to E-mail fields for A3 models removed. Added Disable Print Confirmation Sheet (2.3.3 and 2.4.3). Revision D60719-05     SafeCom Go Samsung version S94 010.010*06. Updated table with supported devices and firmware requirements (1.2). Mask user code and user identification method Auto-sense are now implemented (2.6.2). Post tracking is now supported (2.6.2). Revision D60719-04   D60719-10 SafeCom Go Samsung version S94 010.010*05. Initial version. 10 2 SafeCom Go Samsung 2 SafeCom Go Samsung 2.1 Overview Make sure the SafeCom G4 Server software installation has been completed as described in SafeCom Smart Printing Administrator’s Quick Guide D10600. For installation and configuration of SafeCom Go Samsung refer to the following sections:       SafeCom Go Samsung software installation (2.2). SafeCom settings for A3 models (2.3). SafeCom settings for A4 models (2.4). Install card reader (2.5). SafeCom Go Samsung web pages (2.6). SafeCom Go Samsung - How to (2.7). 2.2 SafeCom Go Samsung software installation 2.2.1 Uninstall earlier version of SafeCom Go Samsung If a device has SafeCom Go Samsung version S94 010.010*06 installed, uninstall before proceeding with the new software installation. D60719-10 11 2 SafeCom Go Samsung 2.2.2 How to 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Make sure the printer is powered on and ready. In SafeCom Administrator click the server on which to log in. Enter User logon (default is ADMIN) and device Password. Browse to Devices click the Add device button and the Add device wizard is launched. Enter the Device address (hostname or IP address). Click Next. Information is retrieved from the device to establish the type of device. Click Next. The Add device dialog opens. Specify on the Settings tab the properties of the device (Duplex supported and Color supported). Click Add to register the device and save it in the database. In the Update software dialog, browse to the SafeCom Go Samsung software file (*.b94) (2.7.1). Click Send. The Device authorization dialog opens. Enter User name admin and the device Password. Click OK. Note: If you enter the wrong password you get the message: " Error in HTTP response! cc = 401" You have entered the wrong password. Wait three minutes before trying again. During this period it is not possible to log in to the device page. 12. Click Close when the software update process is completed. 13. A dialog opens with the message ”Attempt to configure the device failed. You must configure the device manually”. Proceed to step 14 to complete manual configuration 14. After 1-2 minutes, log in to the device web page of the A3 model (2.3) or A4 model (2.4) to complete configuration. Note: You can also install SafeCom Go software from the device web page. On A3 devices click Maintenance in the upper menu, and then select Application management in the left menu. On A4 devices click the Network/Security/Maintenance button, and then select Maintenance in the upper menu. D60719-10 12 2 SafeCom Go Samsung 2.3 SafeCom settings for A3 models 2.3.1 Login to device web page: 1. 2. 3. 2.3.2 Open a web browser and enter the address of the device in the address field. Use of JavaScript (Active Scripting) must be enabled. Click Login in the top menu. Enter ID (default is admin) and Password, and click Login. Enter IP address or hostname of the SafeCom server: 1. 2. 3. On the device web page, click XOA and then SafeCom. Click Configuration. Enter the hostname or the IP address of the SafeCom server. Configure any additional settings. See also 2.6.2. Note: Even if tracking is enabled for a function, like copy, then SafeCom does not require to also control access and authentication for that function. 4. D60719-10 Click Apply. 13 2 SafeCom Go Samsung 2.3.3 Disable Print Confirmation Sheet Note: Printing a confirmation sheet could interfere with SafeCom tracking. We recommend disabling it. 1. 2. 3. D60719-10 On the device web page, click Machine Settings. Find and click SMTP Client Setup in the menu on the left. Set Print Confirmation Sheet to Never and click Apply. 14 2 SafeCom Go Samsung 2.4 SafeCom settings for A4 models 2.4.1 Log in to device web page: 1. 2. 3. 2.4.2 Enter IP address or hostname of the SafeCom server: 1. 2. 3. 4. 5. 2.4.3 Open a web browser and enter the address of the device in the address field. Use of JavaScript (Active Scripting) must be enabled. Click Login in the top menu. Enter ID (default is admin) and Password, and click Login. On the device web page, click Network/Security/Maintenance. Click XOA and the SafeCom. Click Configuration. Enter the hostname or the IP address of the SafeCom server. Configure any additional settings. See also 2.6.2. Click Apply. Disable Print Confirmation Sheet Note: Printing a confirmation sheet could interfere with SafeCom tracking. We recommend disabling it. 1. 2. 3. D60719-10 On the device web page, in the Settings menu click Machine Settings. Find and click Scan To Email in the menu on the left. In the Scan to Email set Print Confirmation Sheet to Never. 15 2 SafeCom Go Samsung 2.4.4 Automatically fill-in Scan to E-mail fields 1. 2. 3. 2.5 On the device web page, click Machine Settings. In the menu on the left, first click E-Mail setup and then SMTP Client Setup. In Auto-Send To Self, disable Automatically add the senders [From:] address to the recipient list. Install card reader Note: ID devices require unique ID Device Licenses. SafeCom ID devices come with ID device licenses, whereas ID device licenses for 3rd party ID devices must be purchased separately. For users to log in by card, a card reader needs to be installed on the device. Connect the SafeCom ID Device directly to the external USB. The USB port is located at the rear of the device next to the network port. Note: If there are multiple USB ports use the one marked XOA. Note: Please contact your Samsung representative to obtain the required Samsung firmware patch as referenced in the SafeCom Go Samsung release note. 2.6 SafeCom Go Samsung web pages The SafeCom Go Samsung Web Interface adheres to the structure and design of the Samsung Embedded Web Server. Through the Samsung web interface, users can manage the following SafeCom settings for each device.     D60719-10 Configuration (2.6.2): Configure the SafeCom server and the Samsung device. Specify the default e-mail addresses and setup the encryption. Information (2.6.3): View the product, system, and user information. Email SafeCom Support. Register (2.6.4): Register the device with user logon and pin code. Log (2.6.5): Manage the log settings. 16 2 SafeCom Go Samsung 2.6.1 Open SafeCom Settings in a web browser 1. Open a web browser and enter the address of the device in the address field. Note: Use of JavaScript (Active Scripting) must be enabled. 2. 3. D60719-10 Click Login in the top menu. Enter ID (default is admin) and Password, and click Login. a) On Samsung A3 models, click XOA in the top menu and then SafeCom. b) On Samsung A4 models, first click the Network/Security/Maintenance button, then XOA and then select SafeCom. 17 2 SafeCom Go Samsung 2.6.2 Configuration web page Use the Configuration web page to configure SafeCom Go Samsung, including which server it should connect to and how users should be identified. SafeCom server section Enter the Group name, SafeCom server TCP port (default is 7500) and the SafeCom server (hostname or IP address). Note: The SafeCom G4 server must be a member of the domain or trusted by the domain. D60719-10 18 2 SafeCom Go Samsung Device section Device name and Model name are automatically filled in. Device location and Contact person are important references for the SafeCom solution so it’s a good idea to fill them in. View the name, model and location in the Device properties dialog in SafeCom Administrator. Community name must match the Get Community Name if this is different from public. By default the Community name is set to public. Choose how users log in at the device in User identification:      User code: users enter a user code to log in. Card: users swipe a card to log in. Card or User code: users log in with either a card or user code. Card or Windows: users log in by card or by entering their Windows username, password and domain. The SafeCom G4 server must be a member of the domain or trusted by the domain. Auto-sense (default): If a USB ID device is connected, users log in by Card or Windows on the MFP or Card on the printer. If no USB ID device is detected then users log in by ID Code. Choose one of the following for Pre-fill domain:    Blank (default): Select if users belong to different domains. All users need to enter their domain at login with their Windows username and password. Default domain: Select if the majority of users belong to a particular domain. If Default domain is prefilled it makes it easier for users to log in with their Windows username, password and domain. Hide: Select if all users belong to the same domain. Users will not be prompted for the domain when they log in with their Windows username and password. Remember to specify the Default domain, otherwise the device reverts back to Blank when you click Apply. Mask user code: Check to get increased security by using the asterisk (*) character to mask the entered user code. Print all at login: Select if all unretained user documents should be printed as soon as the user logs in to pull print. This setting applies to the device. If checked, this overrules the equivalent user property on the SafeCom G4 server. Show newest first: Check to have documents listed and printed in last-in firstout order. Track: Enables tracking of Copy, Folder, Fax and E-mail. Note: All copy jobs are tracked as either color or mono depending on the color mode setting on the device. To ensure copy jobs are tracked correctly, set the color mode to Auto on the device. D60719-10 19 2 SafeCom Go Samsung Drivers: When pull printing, the SafeCom solution will compare the driver name embedded in the print job with its list of driver names. If no match is found the document will appear with a question mark [?] in the document list (3.4). This way the user is warned that fidelity is low and the document may print incorrectly. Timeout: The user is automatically logged out after the device is idle for a period of time. The default is 60 seconds, with a configurable range between 10-7200 seconds. If the device requires intervention (IRQ), because it has run out of paper, for example, the timer is paused. Note: Timeout specified here also sets the timeout of the device web page. Post track: Select to enable post tracking. This is only relevant with SafeCom Tracking. Refer to SafeCom G4 Administrator’s Manual D60650 High speed print: Select to allow faster printing. The speed is comparable to that of printing a document directly to a device. High speed print works best in environments where all users only use pull print. Encryption section Use the Encryption section to configure max length of encryption keys (2.7.9). Restart the device for changes to take effect. Restore factory default resets all settings, except the password, back to their default values (2.7.15.) D60719-10 20 2 SafeCom Go Samsung E-mail section – A4 models only The E-mail section is relevant if SafeCom handles access control for E-mail (2.7.8) on A4 models. In the from: and to: fields the User e-mail is prefilled. Both e-mail addresses can be changed if necessary. A prefilled e-mail sent from John Smith (e-mail address [email protected]) looks like this: From: John Smith Check Force BCC to user to pre-fill the BCC field with the user’s e-mail address. 2.6.3 Information web page The Information web page shows version, configuration summary and uptime. To report a bug, use Mail to SafeCom Support [email protected]. Tell us what the problem is, including a step-by-step description, so SafeCom Support can reproduce it. Note: When the Information web page is open the above information and additional debug information are automatically copied to the clipboard. The information can be pasted into an editor such as Notepad or into the body of your e-mail message by pressing CTRL+ V. D60719-10 21 2 SafeCom Go Samsung 2.6.4 Register web page Use the Register web page to register the device with the SafeCom server if the SafeCom Go Samsung software was not installed via the SafeCom Administrator. To register the device: 1. 2. Enter the User logon and PIN code of a user with Technician or Administrator rights. The user must have a PIN code. Click Register. The device can also be registered with the SafeCom solution by:   D60719-10 Using the Add device function in SafeCom Administrator. Log in at the device by a user with Technician or Administrator rights. 22 2 SafeCom Go Samsung 2.6.5 Log web page The Log web page allows enabling, disabling and viewing of logging information. Note: The device will always log performance data (network latency, authentication duration of successful logins, number of Out of order occurrences and duration, failover and failback between G4 servers, device reboots, changes in firmware and Go versions). Logging should only be enabled if advised to do so as part of a troubleshooting process. 1. 2. Click Enable to start logging. Click Disable to stop logging (text changes on the button). If the device has a hard disk logging data will be written to the hard disk for best performance. When the log file reaches the 2 MB maximum the log file is overwritten with new data. If Upload log to server is enabled the device will upload the log to the server once an hour. The feature should only be enabled as per instruction by SafeCom Support. If the device is unable to upload to the server, the device will keep the log and try to upload again after yet another hour. D60719-10 23 2 SafeCom Go Samsung 2.7 SafeCom Go Samsung - How to The following subsections contain step-by-step instructions for some common administrator tasks. 2.7.1 Get the SafeCom Go Samsung software The SafeCom Go Samsung software file (*.b94) was installed from the SafeCom CD or can be downloaded using the SafeCom Administrator function Check for updates. Alternatively a software package can be downloaded: 1. 2. Download the safecom_go_samsung_xxx.zip file from the link supplied to you. Extract the file into the device_software subfolder. Normally the destination folder is: C:\Program Files\SafeCom\SafeComG4\device_software 2.7.2 Specify SafeCom Server 1. 2. 3. 4. Open the Configuration web page (2.6.1). Enter the SafeCom servers by hostname or IP address. Click Apply. Repeat step 1 through 3 for additional servers. Note: After you click Apply you should allow one minute before the changed SafeCom Server settings take effect. Otherwise you may get a login error at the device. 2.7.3 Register device If the SafeCom Go Samsung software is not installed via the SafeCom Administrator, you need to register the device. 1. 2. 3. Open the Register web page (2.6.1). Enter the User logon and PIN code of a user with Technician or Administrator rights. The user must have a PIN code. Click Register. Once the device is registered it will appear in SafeCom Administrator. The device can also be registered with the SafeCom solution by:   D60719-10 Using the Add device function in SafeCom Administrator. Log in at the device by a user with Technician or Administrator rights. 24 2 SafeCom Go Samsung 2.7.4 Resend configuration If a device added in the SafeCom Administrator is not configured correctly, or if the device must be reconfigured to a different server, it is possible to resend the configuration details (Server name and Hostname) to the device. 1. 2. Browse to Devices in the SafeCom Administrator. Right-click the device and click Resend configuration. The configuration details are now sent to the device and the configuration is successful when the message "Server is reconfigured" appears. Note: The Resend configuration functionality does not work with devices that are SafeCom enabled via the device server. 2.7.5 Select user identification method 1. 2. 2. Open the Configuration web page (2.6.1). Change User identification. Click Apply. Note: If User code or Card or User code is selected, the maximum number of digits allowed is 39. If more than 39 digits are entered, the device still only uses the first 39 digits, and if they are correct the user is logged in. 2.7.6 Login with Windows without specifying the domain On MFPs with touch screen it is possible to log in by entering your Windows username, password (and domain). If all users belong to the same domain you can avoid prompting users to enter the domain at the device. 1. 2. 3. 4. 2.7.7 Open the Configuration web page (2.6.1). Specify a Default domain. Change Pre-fill domain to Hide. Click Apply. Login without PIN code Use of PIN code is possible on printers with keypad or touchscreen. This setting can be configured in the SafeCom Administrator, see SafeCom G4 Administrator’s Manual D60650. Requesting the user to enter a personal 4-digit PIN code for identification at the printer enhances document security. D60719-10 25 2 SafeCom Go Samsung 2.7.8 Enable Send to E-mail – with prefilled from: and to: fields The SafeCom solution can control access to the MFP’s Send to E-mail function on A4 models. 1. 2.7.9 On the device configuration web page (2.6.1) set up the Pre-fill from: and Pre-fill to: e-mail addresses. Control user access rights When using SafeCom G3 server version S82 070.440*03 or newer and SafeCom Go Samsung version S94 010.010*08, you can control users’ access rights to specific features via SafeCom Administrator, refer to SafeCom G4 Administrator’s Manual D60650. You can control access rights to the following features:      Copy E-mail Scan Fax Print all button Note: Selecting either the e-mail or the scan function will allow access to both functions. 2.7.10 Disable authentication for copy function To let users use the copy function without having to authenticate at the device, disable authentication for the copy function (only on A3 devices): 1. 2. 3. 4. 5. D60719-10 Log in to the relevant device web page. In the Security menu select User Access Control. In the Authentication area click the Edit Application button. In the Application List dialog check the Copy checkbox, then in the upper right corner of the dialog click the Enable/Disable button. Verify that authentication for copy is now disabled. 26 2 SafeCom Go Samsung 2.7.11 Enable SafeCom Client Billing SafeCom Client Billing is enabled by allowing the required users to bill clients for cost. This is done on the User properties in SafeCom Administrator. 1. 2. 3. 4. 5. 6. Log in to SafeCom Administrator. Right-click the appropriate user and select User properties. Click the Settings tab. Check Bill clients for cost. Check Restrict choice of billing codes if the user only should be able to select from the billing codes on the predefined list of Favorite billing codes. Click OK. For more information on setting up users to user billing codes refer to SafeCom G4 Administrator’s Manual D60650. 2.7.12 Control max length of encryption keys 1. 2. 3. 4. Open the Configuration web page (2.6.1). Scroll to the Encryption section at the bottom of the page. Asymmetric key max length can be: Default, 512, 1024, or 2048. Symmetric key max length can be: Default, 128, or 256. Click Apply. Note: If Asymmetric key max length is set to 2048, the device must be updated, restarted on the device web site, or rebooted. Choose Default to leave it to the device to decide if it has sufficient processing power and memory to comply with the length of the encryption keys that has been specified on the Encryption tab in the Server properties dialog of the SafeCom G4 server. SafeCom control data to and from the device is always encrypted. Pull printed documents is sent encrypted to the device only if Encryption is checked in the Device properties dialog and if the user has Encrypt documents checked on the Settings tab in the User properties dialog. Otherwise print data is NOT encrypted. D60719-10 27 2 SafeCom Go Samsung 2.7.13 Change language There are two ways to change language, on the device and on the device’s web page. To change the language for an A3 model on the device: 1. From the Home screen, tap Machine Setup. 2. Scroll to and tap Language. 3. Tap the required language and tap OK. To change the language for an A3 model on the device web page: 1. 2. 3. 4. 5. 6. Log in to the device webpage. Click Machine Settings. Make sure the System Setup tab is selected. Under General Setup scroll to Language. Select the language you want from the drop-down list. Click Apply. To change the language for an A4 model on the device: 1. 2. 3. 4. 5. Press Machine Setup on the device key-pad. Log in using a login with administrator or technician rights. Tap Admin Settings and then the General tab. Scroll to and tap Language. Tap the required language and then tap OK. To change the language for an A4 model on the device web page: 1. 2. 3. 4. 5. Click Machine Settings. Make sure the System Setup tab is selected. Under General Setup scroll to Language. Select the language you want from the drop-down list. Click Apply. 2.7.14 Changing language to Hebrew on SCX5835NX and SCX6545NX Hebrew is only supported on models SCX5835NX and SCX6545NX. To change language to Hebrew on these model: 1. 2. 3. D60719-10 Go to the device configuration web page. In the Language field in the Device section, type in iw. Click Apply. 28 2 SafeCom Go Samsung 2.7.15 Restore factory default 1. 2. Open the Configuration web page (2.6.1). Click Restore factory default. The factory default values are: Configuration settings Group name SafeCom server TCP port SafeCom servers Device name Device model Device location User identification Default domain Pre-fill domain Mask user code Print all at login Document list, Show newest first Track, Copy Track, Folder Track, Fax Track, E-mail Pull Print access control Drivers Timeout Post track High speed print E-mail, Default from: E-mail, Pre-fill from: E-mail, Default to: E-mail, Editable E-mail, Force BCC to user Asymmetric key max length Symmetric key max length Log settings Log Default value 7500 Auto-sense Blank Cleared (No) Cleared (No) Checked (Yes) Cleared (No) Cleared (No) Cleared (No) Cleared (No) Solution 1 60 seconds Cleared (No) Checked (Yes) [email protected] User E-mail [email protected] Checked (Yes) Cleared (No) Default Default Default value Disabled 2.7.16 Determine the version The version of the SafeCom Go Samsung software can be determined from the device web page. On A3 devices: Click Maintenance in the upper menu, then click Application Management in the left menu. The software version can be seen in the Application window. On A4 devices: Click the Network/Security/Maintenance button, and click Maintenance in the upper menu. The software version can be seen in the Application window. D60719-10 29 2 SafeCom Go Samsung 2.7.17 Change the device home server Go through the following steps to change the device home server in a multiserver solution. 1. Open the Configuration web page (2.6.2) and add a new server to the SafeCom servers list by entering the IP address or hostname in the Add server field and click Add. Note: The order in which the servers are listed in the SafeCom servers list determines the priority of the servers. If the device cannot connect to the first device in the list, it will attempt to connect to the next. 2. Click Apply. Note: Allow one minute before the new SafeCom Server settings take effect. Otherwise you may get a login error at the MFP. Note: On a cluster server the IP address MUST be that of the virtual server. 3. Open the Device properties dialog in SafeCom Administrator and point to the new Home server. 2.7.18 Update SafeCom Go Samsung software Update SafeCom Go Samsung software by loading the new *.b94 file to the device. 1. 2. 3. 4. 5. 6. 7. If the previous version is S94 010.010*06 or older you must first uninstall the old version of SafeCom Go Samsung as described in section 2.7.20. Open the SafeCom Administrator. Browse to and select the device. Right-click the device and click Update software. Click Browse to find the *.b94 file and click Send. Enter User name and Password and click OK. When the update is complete, click Close. Note: If the Samsung device does not function correctly after a software update then power cycle the device. 2.7.19 Is the SafeCom Go Samsung software loaded? To confirm that SafeCom Go Samsung software is loaded and running. 1. 2. 3. 4. 5. D60719-10 Open a web browser and enter the IP address of the device in the Address field. Click Network / Security / Maintenance. Click Maintenance on the menu. Click Application in the menu on the left. Verify that State of SafeCom Go is enabled. 30 2 SafeCom Go Samsung 2.7.20 Uninstall SafeCom Go Samsung 1. 2. 3. 4. D60719-10 Open a browser and log in to the device web page. Click Maintenance on the menu. Click Application Management in the menu on the left, and then click Application. Select SafeCom Go and click the Delete button. 31 3 Use SafeCom Go Samsung - A3 models 3 Use SafeCom Go Samsung - A3 models Note: If there is an available PUK code in the SafeCom system, the SafeCom Card Registration page first prompts the user to register their card using a PUK code. Follow the steps below to register the card by the method of your choice. 3.1 Register card with Windows credentials 1. 2. 3. 4. 5. 6. Use the card at the device's card reader and tap OK. If prompted for a PUK code, tap Cancel and a prompt for Windows credentials opens. Tap the Username field and enter the user name using the keypad or touch screen. Tap the Password field and enter the password. Tap the Domain field and enter the domain. The solution can be configured to NOT prompt for the domain (2.7.6). Tap OK. To abort card registration tap Cancel. The card is now registered and the user is logged in. 3.2 Register card with PUK code Note: In order to be able to register a card, on the device webpage select the Card option you want under User identification (2.6.2). Register card by entering an 8-digit PUK code. The PUK code is supplied to the user in advance, typically via e-mail. 1. 2. 3. 3. 4. Use the card at the device's card reader. Tap an icon that requires SafeCom authentication. Tap the PUK code field and enter the PUK code using the keypad or touch screen. If prompted for a PIN code, tap the PIN code field and enter the PIN code. Tap OK. The card is now registered and the user is logged in. D60719-10 32 3 Use SafeCom Go Samsung - A3 models 3.3 Login Login is initiated on Samsung A3 models when the user taps a SafeComcontrolled function on the main screen. To see logged in users and the number of pending documents, the user needs to tap the Pull Print icon. Login with card: 1. 2. Tap an icon on the main screen. Swipe the card. Note: You can also swipe the card first and then tap an icon within 10 seconds. Login with card and PIN code: 1. 2. 3. 4. Tap an icon on the main screen. Swipe the card. Enter PIN code using the keypad or touch screen. Tap OK. Note: You can also swipe the card first and then tap an icon. Login with user code: 1. 2. 3. D60719-10 Tap an icon on the main screen. Tap the User code field and enter the user code with the keypad or touch screen. Tap OK. 33 3 Use SafeCom Go Samsung - A3 models Login with user code and PIN code: 1. 2. 3. 4. Tap an icon on the main screen. Tap the User code field and enter the user code using the keypad or touch screen. Tap the PIN code field and enter the PIN code. Tap OK. Login with Windows credentials: If User identification on the Configuration web page (2.7.4) is set to Card or Windows it is possible to log in by either using your card or entering your Windows login credentials. 1. 2. 3. 4. 5. Tap an icon on the main screen. Tap the Username field and enter the user name using the keypad or touch screen. Tap the Password field and enter the password using the keypad or touch screen. Tap the Domain field and enter the domain using the keypad or touch screen. The solution can be configured to NOT prompt for the domain (2.7.6). Tap OK. Note: Username and Password cannot be blanks. D60719-10 34 3 Use SafeCom Go Samsung - A3 models 3.4 Pull Print 1. 2. Tap the Pull Print icon on the main screen. Log in with card, code, or Windows Credentials to access the Document list. Note: The documents appear in chronological order with the newest at the top of the list. If Print all at login is checked any documents pending collection are printed first.         Tap Print all to print all documents, excluding any retained documents. Documents are printed in chronological order (oldest first). Tap Logout to log out. Tap Refresh to update the list of documents with pending documents that has finished spooling after the user logged in. Tap Print to print the selected documents. Tap Retain or Unretain if you want the selected documents to remain on the list (server) after being printed. A retained document is listed with a preceding R. If multiple documents are selected it is the status of the first document that determines what happens when you tap the Retain or Unretain button. Tap Delete to delete the selected documents. Tap Information to see information about the selected documents, including cost, driver name, use of color and duplex. Tap Copies to request multiple copies of a document. Print all always print one copy of each document. In the document list a document with a preceding D shows the document is delegated. Tap the Info button to see information about who delegated the document. A group print document will have a preceding G. The figure preceding the document name (for example 30.10) is the cost of the document. D60719-10 35 3 Use SafeCom Go Samsung - A3 models 3.5 Copy 1. 2. 3.6 Network Folder 1. 2. 3. 3.7 Tap the Network Folder icon. If prompted, log in with card, code, or Windows Credentials. Tap Start to scan and send the document to folder. E-mail 1. 2. 3. 3.8 Tap the Copy icon to copy the documents placed in the automatic document feeder (ADF). If prompted, log in with card, code, or Windows Credentials. Tap the E-mail icon. If prompted, log in with card, code, or Windows Credentials.  To: field is prefilled with the User e-mail.  From: field is prefilled with User e-mail.  For each field tap the field button and enter the value on the keypad or touch screen. Tap Start to scan and e-mail the document. Logout There is a configurable Timeout that defaults to 60 seconds. The logout process is initiated if no paper or screen activity, are recorded for this period of time. Logout actively:    Tap Logout on the touch screen. Press the Log out button on the device's keypad. Use the card on device's card reader (if you logged in by card). Note: If Copy Control is enabled the Logging out message is displayed until the MFP is in idle state. This is required to allow correct reading of the MFP’s copy page counters. D60719-10 36 4 Use SafeCom Go Samsung - A4 models 4 Use SafeCom Go Samsung - A4 models Note: If there is an available PUK code in the SafeCom system, the SafeCom Card Registration page first prompts the user to register their card using a PUK code. Follow the steps below to register the card by the method of your choice. 4.1 Register card with Windows credentials 1. 2. 3. 4. 5. 6. 7. Use the card at the device's card reader and tap OK. If prompted for a PUK code, tap Cancel and a prompt for Windows credentials opens. Tap the Username field and enter the user name using the keypad or touch screen. Tap OK. Tap the Password field and enter the password. Tap the Domain field and enter the domain. The solution can be configured to NOT prompt for the domain (2.7.6). Tap OK and then OK. Or to abort card registration tap Cancel. The card is registered and you are logged in. 4.2 Register card with PUK code Register card by entering an 8-digit PUK code. If SafeCom detects that there is a PUK code in the system, the user is asked to enter a PUK code. The PUK code is supplied to the user in advance, typically via e-mail. 1. 2. 3. 4. Use the card at the device's card reader and tap OK. Tap the PUK code field and enter the PUK code using the keypad or touch screen. If prompted for a PIN code, tap the PIN code field and enter the PIN code. Tap OK. The card is now registered and you are logged in. D60719-10 37 4 Use SafeCom Go Samsung - A4 models 4.3 Login The login sequence on Samsung A4 model is initiated when you enter your login information on the main screen. On Samsung A4 models, the login screen blocks access to all functions, so the user has to log in to use the device. Note: On some devices tap the SafeCom’s Pull Print icon to access the login screen. Login with card: 1. 2. 3. Use the card at the card reader attached to the device. Tap OK. Once logged in, tap the Home icon in the top left corner to access functions other than Pull Print. Login with card and PIN code: 1. 2. 3. 4. 5. Use the card at the card reader attached to the device. Tap OK. Tap the PIN code field and enter PIN code using the keypad or touch screen. Tap Next. Once logged in, tap the Home icon in the top left corner to access functions other than Pull Print. Login with user code: 1. 2. 3. D60719-10 Tap the User code field and enter the user code using the keypad or touch screen. Tap OK. Once logged in, tap the Home icon in the top left corner to access functions other than Pull Print. 38 4 Use SafeCom Go Samsung - A4 models Login with user code and PIN code: 1. 2. 3. 4. Tap the User code field and enter the user code using the keypad or touch screen. Tap the PIN code field and enter the PIN code. Tap OK. Once logged in, tap the Home icon in the top left corner to access functions other than Pull Print. Login with Windows credentials: If User identification on the Configuration web page (2.7.4) is set to Card or Windows it is possible to log in by either using your card or entering your Windows login credentials. 1. 2. 3. 4. Tap the Username field and enter the user name using the keypad or touch screen. Tap the Password field and enter the password using the keypad or touch screen. Tap the Domain field and enter the domain using the keypad or touch screen. The solution can be configured to NOT prompt for the domain (2.7.6). Tap OK. Note: Username and Password cannot be blanks. D60719-10 39 4 Use SafeCom Go Samsung - A4 models 4.4 Pull Print 1. 2. Log in with card, code, or Windows credentials. If the Document list does not appear automatically, tap the Pull Print icon. Note: The documents appear in chronological order with the newest at the top of the list. If Print all at login is checked any documents pending collection are printed first.         Tap Print all to print all documents, excluding any retained documents. Documents are printed in chronological order (oldest first). Tap Logout to log out. Tap Refresh to update the list of documents with pending documents that has finished spooling after the user logged in. Tap Print to print the selected documents. Tap Retain or Unretain if you want the selected documents to remain on the list (server) after being printed. A retained document is listed with a preceding R. If multiple documents are selected it is the status of the first document that determines what happens when you tap the Retain or Unretain button. Tap Delete to delete the selected documents. Tap Information to see information about the selected documents, including cost, driver name, use of color and duplex. Tap Copies to request multiple copies of a document. Print all always print one copy of each document. In the document list a document with a preceding D shows the document is delegated. Tap the Info button to see information about who delegated the document. A group print document will have a preceding G. The figure preceding the document name (for example 122.0) is the cost of the document. D60719-10 40 4 Use SafeCom Go Samsung - A4 models 4.5 Copy 1. 2. 3. 4.6 Scan 1. 2. 3. 4. 4.7 Log in with card, code, or Windows credentials. Tap the Home icon. Tap the Scan icon and then tap one of the three types of scanning that you want to perform. Tap Start to scan and send the document to folder. E-mail 1. 2. 3. 4. 4.8 Log in with card, code, or Windows credentials. Tap the Home icon. Tap the Copy icon to copy the documents placed in the automatic document feeder (ADF). Log in with card, code, or Windows credentials. Tap the Home icon and then Scan. Tap Scan to Email icon.  The To: field is pre-filled with the User e-mail.  The From: field is pre-filled with User e-mail.  For each field tap the field button and enter the value on the keypad or touch screen. Tap Start to scan and e-mail the document. Logout There is a configurable Timeout that defaults to 60 seconds. The logout process is initiated if no paper activity is recorded for this period of time. To logout actively:   Tap the Home button and tap Logout. Use card on card reader again (if you logged in by card). Note: The user does not get a message verifying being logged out. When the display shows the Pull Print icon, the user is successfully logged out. D60719-10 41 5 Troubleshooting 5 Troubleshooting 5.1 Introduction This chapter contains troubleshooting hints for the SafeCom Go Samsung product. Additional troubleshooting hints are available in the Troubleshooting chapter in SafeCom G4 Administrator’s Manual D60650. 5.2 SafeCom Go Samsung device trace facility Use the Mail to SafeCom Support button on the SafeCom Go Samsung Information web page (2.6.3) to collect information from the device, such as device firmware version and last device states. Use the SafeCom Go Samsung log only if SafeCom Support instructs you to do so. The log facility is enabled on the SafeCom Go Samsung Log web page (2.6.5). 5.3 SafeCom Help Desk Assistant We want your SafeCom solution to be one that reduces not only print costs, but is also easy to support. In the following you will find useful troubleshoot hints. The most common problems reported by end-users have been compiled into an online SafeCom Help Desk Assistant available at safecom.eu/help 5.4 HTTP response! cc = 401 If you get the error message "Error in HTTP response! cc = 401" when updating the SafeCom software, you have entered the wrong password. Wait 3 minutes before trying again. During this period it is not possible to log in to the device page. 5.5 Device web page is displayed incorrectly If the SafeCom GO Samsung configuration web page is not displayed correctly in Windows Internet Explorer 8 or 9, turn on Compatibiltiy View. 5.6 At the printer: Error message "The UI is not being displayed correctly" This message might appear when a user taps an icon other than Pull Print to start the login process with user code or Windows credentials. To resolve this: 1. 2. D60719-10 Click Cancel to the error message. Go to the main screen and tap the desired function again. 42 5 Troubleshooting 5.7 At the printer: Login service not available This message is displayed when communication is lost between the device and the SafeCom server. Check the following:       If you experience problems after consecutive loads of the SafeCom Go Samsung software to a Samsung device then power cycle the Samsung device. Does the Configuration web page (2.7.2) reference a SafeCom server and is the IP address and Group name correct? Is the SafeCom Service running on the SafeCom server? Is the network down? Is there a firewall blocking the communication? Is the device connected to the network? The message is cleared and the device returns to normal operation by itself a couple of minutes after communication is restored. 5.8 At the printer: User unknown The used card (or entered user code) is unknown. Make sure the card is registered (3.1). 5.9 At the printer: Login denied    Wrong PIN code. The device is not registered. Too many consecutive failed login attempts has caused Prevent login to be checked on the Identification tab in the User properties dialog. If none of the above accounts for the message it could be because the Windows system on the SafeCom server does not allow any more connections. If you also get the message “Connection error. Login failed” when you try to login to SafeCom Administrator, then you should restart the computer. 5.10 At the printer: Restricted access   5.11 At the printer: Error printing document   D60719-10 The user is not allowed to use the device. A Pay user is trying to log in and Pay is not selected on the License tab in the Device properties dialog. Pull Print is cleared on the License tab in the Device properties dialog. Pull Print is cleared on the Settings tab in the Device properties dialog. 43 5 Troubleshooting 5.12 At the printer: Question mark before the document name The list of supported device drivers does not include an entry matching the driver you used. Use the web browser to add the driver name to the list. 5.13 At the printer: Login error   5.14 At the printer: Card reading not working     5.15 Is the SafeCom Service running on the SafeCom server? Is the SafeCom device registered at the SafeCom server? Is the card reader firmly connected? Is the card compatible with the reader? Is the correct card reader patch installed? Try moving the card reader away from the device to check if it is an electrical interference preventing the reader from working. Tracking information The format of the tracking data is documented in SafeCom G4 Administrator’s Manual D60650. If an attempt is made to disconnect or otherwise tamper with device to avoid tracking, then print jobs are recorded as “Interrupted” instead of “Completed.” Canceled documents are also tracked as Interrupted. If Post Track is enabled on the configuration web page (2.6.2) the tracking record for print jobs is adjusted to reflect what was actually printed. However, if the job is interrupted, the tracking record is not adjusted and will reflect the tracking data that was determined when the documented was processed in the print queue. D60719-10 44 6 Regulatory information 6 Regulatory information WARNING NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. CAUTION: Changes or modifications not expressly approved by SafeCom a/s could void the user’s authority to operate this equipment according to part 15 of the FCC rules. This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart B of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to take whatever measures may be required to correct the interference at his own expense. CE conformance: This product has been developed and produced in accordance with the EMC directive and the Low Voltage directive and therefore carries the CE mark. EMC directive: This product observes the rules and regulations of the EMC directive. If so required, a declaration of conformity in local language stipulating the applied rules and regulations can be obtained. D60719-10 45 7 Index 7 Index Print all at login, 19 Default domain, 19 Document history, 10 Domain, 19 Error printing document, 43 Help Desk Assistant, 42 High speed print, 20 Idle timeout, 20 Inactivity timeout, 20 SafeCom Go Samsung, 6 SafeCom Help Desk Assistant, 42 System requirements SafeCom Go Samsung, 6 Manuals, 8 Mask user code, 19 Third Party Software, 2 Timeout, 20 Trace facility, 42 Trademarks, 2 Troubleshooting, 42 Patent, 2 Pre-fill domain, 19 User code, 19 User unknown, 43 Login denied, 43 Login service not available, 43 D60719-10 Register device SafeCom Go Samsung, 24 Regulatory information, 45 Restricted access, 43 46 7 Index D60719-10 48