Transcript
Release Notes SCOPIA Desktop Version 7.7.3 What’s New................................................................................................... 2 Compatibility................................................................................................. 2 System Requirements ....................................................................................... 2 Resolved Issues .............................................................................................. 5 Known Issues ................................................................................................. 6 This document contains late breaking or other information that supplements these RADVISION SCOPIA Desktop components: SCOPIA Desktop Server Conference Server
7.17.000.284
Conference Client
7.17.000.125
Mac Client
1.7.3 (265.4)
Contact List Streaming Component Installer
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7.7.300.025
1.6.000.125 1.20
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What’s New The following items are new in version 7.7.3:
Add support for content slider when presenting with H.263+ codec Improvements to audio control usability in the conference room – indicate to the user whenever they are muted or unmuted by the server or by a moderator, and align functionality between the audio toolbar and the local participant audio controls in the participant list Add indication in the Network Statistics dialog of which MCU the windows and mac clients are connected to during a meeting
Compatibility SCOPIA Desktop Server version 7.7.3 is compatible with the following product versions: o o o o o o
SCOPIA Elite MCU version 7.7 and higher SCOPIA MCU version 5.7.2 and higher SCOPIA Gateway version 5.7.2 and higher iVIEW Suite version 7.7 and higher Enhanced Communication Server (ECS) version 7.7 and higher PathFinder version 7.7 and higher
The SCOPIA Connector plug-in for IBM Lotus Sametime Connect works with the following IBM product versions: o o
IBM Lotus Sametime 8.0, 8.0.1, 8.0.2, 8.0.5, 8.5 and 8.5.1 IBM Lotus Notes 8.0
The SCOPIA Connector plug-in for IBM Lotus Sametime Web Conferencing works with the IBM Lotus Sametime versions 8.0, 8.0.1, 8.0.2, and 8.0.5.
System Requirements This section describes system requirements for SCOPIA Desktop Server and SCOPIA Desktop Client.
Server Platforms
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Machine Specifications (for 250 concurrent users, unencrypted meetings – alternate specifications for less scalability are available in the SCOPIA Desktop Server Installation Guide) o Dual -- Intel Xeon X5570 @ 2.93 GHz o 8 GB of RAM or more Operating systems o Windows 2003 SP2 or Windows 2003 R2, 32 and 64 bit (English, Japanese) o Windows 2008 SP2 or Windows 2008 R2, 32 and 64 bit (English, Japanese) o Windows Server 2012 o Note: Standard Edition for 4 GB or less RAM and Data Center or Enterprise for > 4 GB Web browsers (for the Administration User Interface) o Internet Explorer 6, 7, 8, 9 and 10 (Windows) o Firefox 3.5 minimum (Mac and Windows) o Safari 4 minimum (Mac and Windows) o Google Chrome 5.0 minimum (Mac and Windows)
Note:
SCOPIA Desktop is tested with the latest browser versions available at the time of release.
Client Platforms
Machine Specifications for Standard Definition experience o PC Intel Pentium 4, 3.0 GHz or faster o PC AMD Athlon 3.0 GHz or faster o PC Intel Centrino Mobile Processor 1.8 GHz or faster o Mac with Intel Core Duo 1.8 GHz or faster o Netbook Intel Atom Processor 1.6 GHz or faster o 1 GB of RAM or more Machine Specifications for Enhanced Definition experience o PC Intel true dual core processors - Core 2 Duo 1.8 GHz or faster o PC AMD true dual core processors - e.g. Phenom IIx4 91- 2.X GHz or faster o Minimum 2 GB of RAM Machine Specifications for High Definition experience o PC Intel quad core or better processors o PC Intel Core i5 or i7 are recommended for an ultimate experience o PC AMD Quad-Core Opteron o Mac with Intel Core 2 Duo 2.7 GHz or faster o Minimum 2 GB of RAM, 3 GB of RAM or more recommended
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Operating Systems (we recommend that you use the latest service pack of Windows operating systems listed in this section) o Windows XP (SP2 and higher, 32 and 64 Bit) o Windows Vista (SP2 and higher, 32 and 64 Bit) o Windows 7 (32 and 64 Bit) o Windows 8 (Desktop mode, 32 and 64 Bit) o Macintosh OS X version 10.6 (Snow Leopard) or higher, Intel CPU only Web browsers o Internet Explorer 6 minimum (Windows) o Firefox 3.5 minimum (Mac and Windows) o Safari 4 minimum (Mac and Windows) o Google Chrome 5.0 minimum (Mac and Windows) Webcast / Recordings (Required to watch a live webcast or a recorded meeting) o Mac: QuickTime 7.4.5 minimum (10 recommended) o PC: QuickTime 7.4.5 minimum (7.7 recommended)
Notes:
1. It is mandatory to have Internet Explorer installed on your Windows PC in order to use SCOPIA Desktop client, even if you chose to access the meeting with an alternate web browser like Firefox, Safari or Chrome 2. SCOPIA Desktop is tested with the latest browser versions available at the time of release.
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Resolved Issues This section details the list of issues that were resolved in this version.
SCOPIA Desktop Resolved Issues & Enhancements Issue ID -
Issue Description Logging / troubleshooting enhancements added to SCOPIA Desktop: Server will automatically generate a process dump if unresponsive for an extended period of time, and you can also generate a dump by “pausing” the Conference Server service (from the services control panel)
-
10660 (24576-9364), 11064 (24576-9497) 11643 (8192-13697) 17946 18544 (24576-10441) 19040 (16384-10572) 19041 (16384-10571) 19142, 19411 19428, 20364
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Many additional logs
Fix issue on some windows clients when the MJPG capture format was chosen and a very low frame rate was sent 64-bit Internet Explorer is not currently supported by SCOPIA Desktop, but if it is being used, it will be detected and the user will be properly warned that they must run the 32-bit version in order to connect to a meeting Fix some issues when branding SCOPIA Desktop Fix issue with SCOPIA Desktop license Fix issues which caused issues displaying the Port Status graph in the administration pages on some SCOPIA Desktop servers Fix issue in windows client which could prevent laptop from hibernating after participating in a video conference Address security concern where web server type was reported in HTTP headers Fix a redirection security vulnerability in mini (don’t let it redirect outside the web application with the “redirect” parameter) Improved echo cancellation on the Windows SCOPIA Desktop client Fix some connectivity issues connecting to SCOPIA Desktop through a proxy
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19622 (8192-14518) 19636 19703 (160894) 19731, 19732, 20448 19846, 19847 19941 20011, 20118 20252 (16138) 20429 (161617)
Properly support Unicode strings in the nickname URL parameter Fix some cases where logs for multiple calls would be appended to the same client XML log Fix issue specifying the redundancy address when using server redirect functionality Resolve reports of not sending video properly from the Windows client Fix issue when too many VFU requests for content were sent, causing blurry presentation Windows client will use the audio device designated as the “Default Communications Device” as the default device Fix issues which prevented the branding application from working on some SCOPIA Desktop servers Fix issue when participants were erroneously dropped from a call Fix occasional SCOPIA Desktop server crash due to malformed packets
Content Center Resolved Issues & Enhancements Issue ID 10399 (16384-9178)
Issue Description Fix issue when a custom location for the SCOPIA Desktop recordings directory was not persistent after upgrading
14337 20068 (161154)
Fix a deadlock which could happen when recordings terminate
19558 (160619)
Fix issue when two SCOPIA Desktop servers were configured with the same Content Server – modifications made from one SCOPIA Desktop server were not properly reflected in the other Fix issue after upgrading - if a custom location for SCOPIA Desktop recordings was defined, the recording meta-data information could sometimes get lost
19990 (161035)
Known Issues
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This section details the list of issues that remain unresolved in this version.
SCOPIA Desktop Known Issues Issue ID -
-
Issue Description Setting inaccurate bandwidth values in the Client Settings dialog box might lead to video quality issues. Make sure you do not exceed the capacity of your connection. If you experience bad audio such as excessive echo or strange noises while in a call, this might be caused by a misconfiguration of your audio setup. Please check the sample rate of your microphone and speakers, making sure that both are set to 48 KHz (or to the highest possible value multiple of 16 KHz). You can do this via Control Panel Hardware & Sound Sound Manage Audio devices. Select properties on your Speaker and Mic, and then go to the Advanced tab.
-
If using Windows 8, you must install the SCOPIA Desktop client from the Desktop interface. When in Metro, IE10 will suggest using the Desktop interface to use SCOPIA Desktop You need to restart Outlook after uninstalling or upgrading the Outlook Add-in.
-
If you uninstall or upgrade the Outlook Add-in, the old Add-in still appears in the Outlook interface and opens a blank window when clicked. Restart Outlook to see the change in the Outlook Add-in.
3369
The HP Elite Autofocus web camera shows pinks bands in the picture. Eventually, the picture freezes. Please check on the HP site for an updated driver.
3391
If a user changes their computer’s resolution while watching a presentation, on some machines the presentation disappears (and is replaced by the remote video). Restoring the resolution will restore the presentation.
4156
If the Conference Client is installed for -AllUsers, the contact list should not be installed. Make sure to uninstall the Contact List before installing the Conference Client, and do not install one after the fact.
11500 (157883)
When "H.239 Duo Video" is enabled in the advanced parameter
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settings of the SCOPIA Elite MCU, it could result in no video to SCOPIA Desktop users if call rate is less than 512K. Make sure to turn off this MCU setting when using SCOPIA Desktop. 12036 (24576-9853)
On a Mac, if you have upgraded the operating system from Leopard and you previously had SCOPIA Desktop installed, the Participate button might appear grayed out. If you experience this issue delete the file called "ClientManager32_0.32.plugin" in the ~/Library/Internet Plug-Ins/ directory and restart Safari
16384-6387
The SCOPIA Desktop Mac Client is not compatible with customization changes made from the branding application.
16967
When sharing an application using the Windows client, some areas not belonging to the application might be shared.
17531
When a Mac client connects to a SCOPIA Desktop meeting, the audio icon won't show in the participants list of other clients until the Mac client starts sending audio.
17671
When using the load balancer, the client is redirected to a new server if the current server is full. This works well for the standard client, but not for mini. IE forbids this redirection to protect the user from malicious code injection into the frame. To work around this issue, be sure to add the IP address of the load balancer to the trusted sites list.
17679 17680
After upgrading SCOPIA Desktop, tomcat cluster settings are not retained. If you had previously configured tomcat for clustering, you must configure it again. After upgrading SCOPIA Desktop, the HTTPS settings are not retained. Be sure to run the Config Tool, re-enable HTTPS, and update the certificate location with your server certificate. If a SCOPIA MCU is deployed, an error occurs while switching between the Continuous Presence and Voice Activated layouts. In deployments using a SCOPIA Elite MCU, the problem does not occur.
17772
If a SCOPIA Desktop Client is connected to a cascaded meeting, and the SCOPIA MCU that the SCOPIA Desktop Client connects to act as a slave, a participant cannot change a layout from Continuous Presence to Voice Activated using the Layout button. A participant receives an error message if the button is clicked.
18028
If SCOPIA Desktop and iVIEW are installed on the same server, do not enable TLS encryption between the two services, as it can cause
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problems (and TLS encryption is not needed in this case, since they are running on the same server) 18452 (16384-10455)
On Windows, when the SCOPIA Desktop client is viewing the video in full-screen, the menu options might appear off screen. If this happens, the same menu options are available from a context menu, so simply right-click on the video to view the context menu.
19033
The Mac Client supports ‘Basic’ and ‘Digest’ authentication only. NTLM, Kerberos, and Negotiate authentication are not supported. This can cause call failures when working with ISA proxy that requires authentication. NTLM Authentication is supported by the Windows client.
19045
The Mac client will work with HTTP proxies. However, If multiple proxies are returned in the PAC file, SCOPIA Desktop will only try to connect to the first one in the list.
19046
Note that if only HTTPS Proxy is configured (no HTTP proxy) and the HTTPS Proxy requires authentication, the username and password must be configured manually in the System Preferences (for Mac client) or the SCOPIA Desktop Settings (for Windows client) in order for the client to connect properly
19113
To make modifications such as branding and recording key, Windows 2008 requires the same administrator credentials that were used during the SCOPIA Desktop Server installation.
19241 (160064)
The SCOPIA Desktop client will not be able to send private chat messages to SCOPIA Mobile clients – they do not appear private chat drop-down window.
20133
20422
If you intend to host a large number of participants (100+) in a single conference, you need to increase the default heap size allocated for SCOPIA Desktop. To do this, change the registry: HKLM\Software\Click to Meet\Conference server\7.17.000\ Add a new DWORD key, VirtualHeapSize and set the value to the amount of pre-allocated memory desired. We recommend 650000000 On some Windows 2008 servers with more than one NIC card installed, when configuring SCOPIA Desktop for HTTPS, it might not work. This is because internally, SCOPIA Desktop is referencing 127.0.0.1 – in such case, a real IP address must be used. Run the config tool, and choose the server’s IP address in the Tomcat IP
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address drop-down box. 20462
SCOPIA Desktop client could freeze when headphones are unplugged from a Dell E4300. There is an issue on that machine with older audio drivers – update the audio device driver for the machine to correct this problem.
20479 (161163)
When presenting using the SCOPIA Desktop Windows client, occasionally after clicking the present button, the presentation does not begin. You must click on the button again to start the presentation.
20958 (162095)
On Internet Explorer 10, the links on the portal page to “Check Your Audio” and “Check Your Video” do not work. As a workaround, from the Start menu, choose Conference Client Settings. In the settings dialog, switch to the desired Audio or Video tab.
21115 (162421)
On Mac OS X 10.6 (Snow Leopard), after connecting to a meeting the client might disappear from the screen. To get it back, click on another window and then click on the SCOPIA Desktop client icon. To prevent this from happening, open the preferences by selecting the Preferences… menu item from the SCOPIA Desktop menu, navigate to the General tab, and in the Notifications section make sure the following checkboxes are unchecked:
When my Microphone is Muted upon Joining When my Microphone is Muted by a Moderator When my Microphone is Unmuted by a Moderator
This will be fixed in an upcoming patch.
SCOPIA Desktop Pro Known Issues Issue ID
Issue Description
-
User names cannot contain spaces or apostrophes. If the user name contains such character, the user cannot log in the contact list.
-
If you use Remote Desktop in console mode to connect to the XMPP server, the XMPP service is stopped when you log out of the Remote Desktop. We do not recommend that you use the Remote Desktop in console mode.
-
Users who login using Unicode symbols for their credentials cannot
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connect SCOPIA Desktop meetings. 3544
SCOPIA Desktop jabber configuration doesn't support Cyrillic characters in the search path. If you require a search path which contains Cyrillic, configure jabber to authenticate against iVIEW instead of against Active Directory, as iVIEW will support Cyrillic.
3753
Sometimes when first logging in to the contact list after it has been signed out, a -603 error is reported when trying to connect to your Virtual Room. Try again and it works.
3912
The option to switch to full screen is not available when doing a point to point call.
4140
On Windows 2008, be sure to run the Config Tool as Administrator. If you do not, the jabber configuration is saved to a virtual store and is not read properly by SCOPIA Desktop
19238
When Integrated Windows Authentication is enabled, Windows Internet Explorer displays the login dialog box where a user must enter credentials: DOMAIN\username or
[email protected]. A user must enter the domain name in upper case in the DOMAIN\username form.
19324
iVIEW Suite user account must be configured with a password to allow the user to log into the contact list. If the user is imported from Microsoft Active Directory or IBM Lotus Domino, an administrator must configure a password for the user account.
19401 (16384-10584)
When a user receives a request to be added to someone’s contact list, the invitation shows the requestor’s jabber ID instead of their username, which might make it difficult to tell who is making the request.
19634
If you configure SCOPIA Desktop for HTTPS, use the certificate utility to configure SCOPIA Desktop with a real certificate from a wellknown Certificate Authority such as VeriSign, otherwise some functionality will be impaired. For example, you may not be able to use SCOPIA Desktop Contact List.
19831
When connected to the XMPP server via a wireless connection and a LAN connection gets plugged in (i.e., laptop coming into a meeting room), the contact list starts sending packets out the LAN interface but with the source IP address of the Wireless interface. This causes all XMPP packets coming from the client to be dropped, but packets going to the client come through (because they're probably still going over the Wireless). The result is:
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1) Calls from the client in question do not go through and time out 2) Presence information from the client does not get updated 3) Client eventually times out and logs out
Content Center Known Issues Issue ID -
3454
Issue Description Streaming playback might not work through Proxy. The user can configure manual settings for QuickTime to fix this issue. Mac Snow Leopard does not play back HTTPS recording when using certificate that is not from a well-known Certificate Authority such as VeriSign. If you have SCOPIA Desktop configured for HTTPS, you must use a certificate that has a well-known root Certificate Authority. If you don't, then users on Snow Leopard must download the recording in order to watch it. If you download a recording to your disk and use QuickTime Player v7.6.6 to watch it (on Windows or Mac Leopard), you might experience loss of video. This is a QuickTime issue, and we are working with Apple to correct the problem. Until then, please use the SCOPIA Desktop web interface to watch a recording.
3461
Note: This issue is not seen on Mac Snow leopard with QuickTime v10.0.113, and it is not seen on Mac or Windows with QuickTime v7.6.5 or earlier. Workaround (Windows): Turn off Direct3D by unchecking the checkbox: Edit → Preferences → QuickTime Preferences → Advanced → Enable Direct3D video acceleration
3737
When streaming is enabled and someone starts watching the webcast, an additional port is used on the MCU. When the meeting is still going on but no one is watching the webcast anymore, the port is not released. Once the meeting is over, the port will be released.
3886
When using IE8 on Windows 7, downloading a recording fails when the public address (in the admin → recording section) is not filled in (so the name used in the HTTP page didn’t match what was in the public
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address field). 10399 (16384-9178)
10714
When upgrading SCOPIA Desktop server, if you manually modified the list of interfaces in the registry and removed an interface, it will be restored after the upgrade, so it will need to manually be removed again. When an MCU service is configured for H.263+ content and a Mac client presents, the content portion of the presentation is not seen properly in webcasts or recordings (live clients are fine) On Mac Lion and Mountain Lion operating systems, recordings and webcasts will only play with audio (no video or presentation). This is due to an architectural change that was made starting with Lion, so QuickTime X doesn't use the QT component architecture of QuickTime 7 that SCOPIA Desktop relies on.
12220, 16885
To work around this issue for recordings, QuickTime 7 can still be installed. 1. 2. 3. 4.
14162 (158401)
Download and install QuickTime 7 using the following link from the Apple support site: http://support.apple.com/kb/HT3678 Download the recording from the SCOPIA Desktop portal Launch QuickTime 7 Go to File Open File… and open the downloaded recording
If the SCOPIA Desktop server is initially installed without a Streaming key, and then a key is added through Add/Remove Programs Modify, SCOPIA Desktop will still be in evaluation mode. As a workaround, enter the Streaming key in the registry and restart the service. Please contact Customer Support for assistance with this issue.
18472
After upgrading SCOPIA Desktop, the HTTPS settings are not retained. Be sure to run the Config Tool, re-enable HTTPS, and update the certificate location with your server certificate. If you do not want to keep SCOPIA Desktop configured for HTTPS, be sure to edit the ctmx.ini file and change the “externalhostname” entry to contain “http” instead of “https”, and change the tomcatport from “443” to “80” and restart SCOPIA Desktop. If you do not do this, then you will not be able to watch recordings from the portal page.
18931
If the video quality of a webcast is poor due to excessive packet loss
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on the network, set the streaming rate to a lower value in the SCOPIA Desktop Administration web user interface.
19141
You need a QuickTime component to watch a recording, but you are only prompted to install it if you watch the recording via the web. If you want to download the recording to watch later, you need to make sure you install the component. You can download a QuickTime component without installing it by clicking a link on the Webcast or Recording web pages.
19656
If a user receives the “404 -Invalid Ticket” error while saving a recording for viewing later, we recommend that the Recording Server address in the SCOPIA Desktop Administration web user interface is specified with a fully qualified domain name. The issue occurs when the Recording Server address specified in the SCOPIA Desktop Administration web user interface belongs to a different security zone than the URL entered by the user and if the Protected Mode setting on the user's computer is different for each zone.
21010
If a middleware server has multiple network interfaces, even if you are not using one, there is a chance that when it talks to a different slider (recorder) server, requests can come from either of the interfaces. To ensure that the SCOPIA Desktop server will always be able to access the recorder server, either make sure that all of the addresses are added to admit list, or change the routing table on the SD server to force one or the other
20959 (162239)
On Internet Explorer 10, when clicking on a control in the Slider navigation bar, the navigation bar will momentarily close and reopen.
21011 (162300)
On Internet Explorer 10, the Webcast and Recording playback user interface has missing buttons and layout issues
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About RADVISION RADVISION (NASDAQ: RVSN) is the industry’s leading provider of market-proven products and technologies for unified visual communications over IP and 3G networks. With its complete set of standards based video networking infrastructure and developer toolkits for voice, video, data and wireless communications, RADVISION is driving the unified communications evolution by combining the power of video, voice, data and wireless – for high definition video conferencing systems, innovative converged mobile services, and highly scalable video-enabled desktop platforms on IP, 3G and emerging next generation networks. For more information about RADVISION, visit www.radvision.com USA/Americas T +1 201 689 6300 F +1 201 689 6301
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This document is not part of a contract of license as may be expressly agreed RADVISION is registered trademarks of RADVISION, Ltd. All trademarks recognized. All rights reserved © 2011 RADVISION.
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