Setting Up Your Terminal

Transcript

P U G N I L T A T N E I S M R E T R U O Y ® MONERIS and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. TM MONERIS BE PAYMENT READY & Design and BE PAYMENT READY are trade-marks of Moneris Solutions Corporation. All other marks or registered trade-marks are the property of their respective owners. © 2016 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions Corporation (“Moneris”). This guide is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their correctness, accuracy, reliability or otherwise. Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA Merchant Agreement, your Moneris MasterCard Merchant Agreement, your Moneris Discover Merchant Agreement, your Moneris UnionPay International Merchant Agreement and/or your Moneris INTERAC Merchant and Terminal Agreement (collectively, the “Merchant Agreements”), as applicable with Moneris. It is the merchant’s responsibility to ensure that proper card processing procedures are followed at all times. Please refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The Moneris Merchant Operating Manual is available for free download at moneris.com/manuals. Moneris® iWL220 Short-Range Mobile iWL220-SYT-E (1/16) (01/16) Contents Need help? Web: moneris.com/support Toll-free: 1-866-319-7450 Introduction 2 Before you get started 3 Hardware setup 5 Registering the terminal to a base 9 10 10 Converting the base mode Establishing a connection to the base Communications setup Using dynamic IP Using static IP Using dial backup (optional) Initialization and logon Charging the battery after first initialization/logon Advancing the paper roll Additional options Record your Moneris merchant ID here: Printing the contactless logo on contactless transaction receipts Enabling Tip Entry, Cashback, or Invoice Number Changing printer options Changing the terminal language Changing manual card entry options Enabling loyalty and gift cards Enabling tip entry (gift cards) Troubleshooting Error messages Need help? Contact us Other resources 12 12 13 15 16 17 17 18 18 18 19 19 20 21 21 22 22 25 25 25 1 1 Introduction Before you get started Welcome to Moneris! This guide includes everything you need to know to set up your iWL220 terminal and BE PAYMENT READY TM. 1. Please confirm that you received the following items in your Welcome Kit: Setup & Installation video iWL220 TERMINAL To make setting up even easier, an iWL220 Setup & Installation video is available online at moneris.com/installation. POWER CABLE iWL220 BASE PAPER ROLL POS ADMIN CARD ETHERNET CABLE AND DIAL CABLE 2 S E T T I N G U P Y O U R T E R M I N A L : M O N E R I S ® I W L 2 2 0 S H O R T- R A N G E M O B I L E 3 2. Review the Moneris Base Location Checklist (available at moneris.com/installation). 3. If your terminal will communicate with the Moneris host over high-speed Ethernet, review the Moneris IP Readiness Checklist (available at moneris.com/checklist) to ensure that your Ethernet service is ready to support your terminal. 4. Make sure you have the following information: • Your 13-digit Moneris Merchant ID (found in your Getting Started Email). • Settlement responsibility (found in your Getting Started Email): System Close (Moneris automatically closes your batch at the end of each day) or Merchant Close (you are responsible for closing your batch at the end of each day). • Optional features e.g. gift cards, loyalty cards, Ernex Terminal ID (found in your Moneris Gift & Loyalty Welcome letter). If any of the above required elements are missing, please call Moneris Customer Care at 1-866-319-7450. 5. Depending on your requirements, begin setting up the iWL220 base as follows: • If you want the base to function as a communications base, begin at step 1 of Hardware setup (on page 5). • If you want the base to function only as a charge base, begin at step 3 of Hardware setup (on page 6). 4 S E T T I N G U P Y O U R T E R M I N A L : M O N E R I S ® I W L 2 2 0 S H O R T- R A N G E M O B I L E Hardware setup Follow these instructions to set up your terminal hardware. If your location does not have Ethernet networking, skip to step 2 to set up a dial connection. 1 Hi-Speed Ethernet setup a. Plug one end of the Ethernet cable into base port shown here.  Note: Ensure that you plug in only the Ethernet cable. Connecting any other cable at this stage of the setup could cause communication errors. b. Plug the other end of the Ethernet cable into the router/switch/hub/internal wiring — whatever is applicable to the high-speed Internet service at your location. (If necessary, please refer to the Moneris IP Readiness Checklist available at moneris.com/checklist.) ETHERNET PORT  ROUTER/SWITCH/HUB Recommendation: Set up dial backup as well (follow the Dial backup instructions on page 6) so the terminal can use dial backup if your Internet service is temporarily unavailable. 5 2 4 Dial backup (optional) a. Grip the back panel latches on the underside of the base, and detach the panel.  Plug the other end of the power cable into a power source. BACK PANEL Recommendations: Always plug the power cable into the power source last to avoid power surges. Use a power bar equipped with surge protection where possible. Do not use the power cable from your existing terminal, as it may damage the terminal. LATCHES b. Plug one end of the phone cable into the MODEM port, which is located in the open compartment. c. Flatten the cable in the compartment space so that the back panel can close. d. Close the back panel so that it snaps back into place. Important: You must use the exact power adaptor and cables provided by Moneris to work with the Moneris iWL220 terminal and base. Failure to do so may affect the operability of or cause damage to the equipment. DIAL PORT (MODEM) e. Plug the other end of the dial cable into an analog  phone jack. 5 Recommendation: Use a dedicated phone line for the terminal. Sharing the line with another device (e.g. a fax machine) can cause communication problems. PHONE JACK PRINTER LATCH (PULLED UP) a. Lift the printer latch up, and then pull it back to open  the lid and expose the paper well. 3 Locate the power cable (which may be in a white box), and insert the cable connector into the small circular base port shown here.  b. Insert the paper roll into the paper well with the loose end unrolling from the bottom of the roll toward the front of the terminal. POWER PORT c. Unroll enough paper to extend at least one inch (2.5 cm) past the faceplate.  FACEPLATE PAPER (EXTENDED) PAPER ROLL d. Close the lid, and press down to snap it back into place so that the extended paper is pressed securely against the closed lid and the faceplate. Note: To advance the paper from the printer when the lid is closed, you key when the terminal is must press and hold down the yellow powered on. DO NOT attempt to advance the paper by pulling it as this will damage the printer. 6 S E T T I N G U P Y O U R T E R M I N A L : M O N E R I S ® I W L 2 2 0 S H O R T- R A N G E M O B I L E 7 Registering the terminal to a base 6 Remove the packaging and red tab (if any) from the underside of the terminal to expose the four gold-coloured contacts in the empty slot. 7 Tips for moving through the menus Place the terminal on the base so that the contacts slot  on the underside of the terminal fits securely over the leads prong on the base. TERMINAL LEADS PRONG BASE b. Confirm that both the Power icon and the Battery Charging icon (thin flashing bar) appear at the top left corner on the screen. 8 • Press the key to say “no” or to scroll up. You may register your new terminal to the communications base that was packaged with it, or you may register the terminal to a different iWL220 base if that base is already functioning as a communications base. 1. Note the following before proceeding: a. Wait for the terminal to display TERMINAL SETUP REQUIRED. (This should take about 60 seconds.) key to say “yes” to any questions or to scroll down. • Press the green key to select a menu item or finish entering information and move on to the next step. The terminal will power on. 8 • Press the  BATTERY CHARGING ICON BATTERY CHARGE LEVEL ICON POWER ICON • Do not register the terminal to more than one base at a time. • If you are using dial communication as default, do not register more than one terminal to the base. • If you are using Ethernet communication and/or your terminal will be connected to a restaurant POS system, do not register more than five (5) terminals to one (1) base. c. Locate the Battery Charge Level icon appearing at the top of left on the screen: wait for this icon to indicate a charge of 100%. When this happens, the icon will display fully solid as shown in the image on the right. (The Battery Charging icon may continue to flash regardless of the charge level of the battery.) • If you are registering multiple terminals to one base, register each terminal individually. d. Proceed to Registering the terminal to a base on page 9. 3. Do one of the following: S E T T I N G U P Y O U R T E R M I N A L : M O N E R I S ® I W L 2 2 0 S H O R T- R A N G E M O B I L E 2. Record the 8-digit Base ID as printed on a label found on the underside of the communications base to which the terminal is to be registered. Note: The Base ID appears as “ID: 12345678”. • If you are registering a terminal to a new or unused communications base (i.e., there are no terminals currently registered to this base), proceed to Converting the base mode on page 10. 9 • If you are registering a terminal to a communications base that is already connected to one or more initialized terminals, proceed to Establishing a connection to the base below. The message NO KNOWN BASES appears for a moment. If the prompt DO YOU WISH TO DELETE ALL BASES? appears, press the key to select YES. Converting the base mode 6. Wait while the terminal attempts to establish a connection to the base. The BLUETOOTH PAIRING PLEASE WAIT message appears. When the Bluetooth pairing is successful, the terminal displays PAIRING TO BASE XXXXXXXX SUCCESSFUL PRESS OK, where XXXXXXXX is the 8-digit ID of the communication base. 1. Dock the terminal on the base to which it is being registered. 2. Press the key twice, key in 17, and press the green key. • If SWIPE ADMIN CARD appears, swipe your POS Admin card. 3. Press the green key (CONVERT BASE). 4. Press the green key (CONTACT MODE). 5. From the REGISTER BASE menu, press the green 7. Press the green key (CONTACT MODE). key to return to the REGISTER BASE menu. • If BASE NOT FOUND appears, see Troubleshooting on page 22. 5. When PLEASE WAIT appears, wait while the base is converted. 8. Press red screen. Note: This process may take several seconds. Do not undock the terminal. 9. Confirm that your terminal screen appears as shown here: 6. When CONVERSION SUCCESSFUL PRESS OK appears, press the green 7. Press the red c b a key twice. 8. When TERMINAL SETUP REQUIRED appears, proceed to Establishing a connection to the base below. Establishing a connection to the base 1. Dock the terminal on the base to which it is being registered. (If you converted the base to Contact mode in a previous step, the terminal will already be docked.) 2. Press the key. key three times to go back to the TERMINAL SETUP REQUIRED key twice, key in 17, and press the green a b c Wireless Signal (signal strength indicator) icon Base ID (e.g., “12345678”) Ethernet indicator (“Eth”) appears only if the terminal is connected to a functioning Ethernet network 10. Proceed to Communications setup on page 12. key. • If SWIPE ADMIN CARD appears, swipe your POS Admin card. 3. Scroll down to REGISTER BASE, and press the green key. 4. Scroll down to REM ALL BASES, and press the green key. 10 S E T T I N G U P Y O U R T E R M I N A L : M O N E R I S ® I W L 2 2 0 S H O R T- R A N G E M O B I L E 11 Communications setup Using static IP Your terminal must be configured to communicate with the Moneris host. 1. Press the 1. Do one of the following based on your requirements: 2. Press the green • If you are using dynamic IP as default, proceed to Using dynamic IP below. • If you are using static IP as default, proceed to Using static IP on page 13. • If you are using dial as default, proceed to Using dial backup on page 15. Using dynamic IP 1. Press the key twice, key in 08, and press the green 2. Press the green key. key twice, key in 08, and press the green key. key to select COMMS TYPE. 3. Scroll down to ETHERNET, and press the green key. The BASE IP SETUP menu appears. 4. Do one of the following: • If you registered your terminal to the communications base that was packaged with it and no other terminals are presently registered to that base, go to step 5. • If you registered the terminal to a static IP-enabled base that is already connected to one or more initialized terminals: key to select COMMS TYPE. 3. Scroll down to ETHERNET, and press the green Contact your Internet Service Provider (ISP) to gather the following information: base’s IP address, Mask ID, Gateway address, and DNS addresses. key. 4. When the BASE IP SETUP menu appears, press the red key. 5. When the terminal displays TCP HOST CONNECTION OK PRESS OK, press the green key. a. Press the red screen. key once to return to the TERMINAL SETUP REQUIRED b. Proceed to Initialization and logon on page 16. 5. Press the green key to select ETHERNET SETUP. • If TCP CONNECTION FAILED or HOST CONNECTION FAILED appears, see Troubleshooting on page 23. 6. Press the green key to select ETHERNET TYPE. 6. When the terminal displays TERMINAL SETUP REQUIRED, do one of the following: 8. Configure the IP parameters as follows: • If you are using dial backup and need to enter a prefix (e.g., 9) to connect to an outside line, proceed to Using dial backup on page 15. Note: To enter a decimal point, press the 0 (zero) key and then press the key. • If you are not using dial backup or you are using it but do not need to enter a prefix, proceed to Initialization and logon on page 16. a. Scroll down to BASE IP ADDR, and press the green base’s IP address, and press the green key. key, then key in the  b. Scroll down to BASE MASK ID, and press the green base’s Mask ID, and press the green key. key, then key in the 7. Scroll up to STATIC, and press the green key. key, then key in the c. Scroll down to BASE GATEWAY, and press the green base’s Gateway Address, and press the green key. 12 S E T T I N G U P Y O U R T E R M I N A L : M O N E R I S ® I W L 2 2 0 S H O R T- R A N G E M O B I L E 13 9. Press the red key once to return to the BASE IP SETUP menu. 10. Enter the DNS addresses as follows: Using dial backup (optional) Note: To enter a decimal point, press the 0 (zero) key and then press the key. If you do not need to enter a prefix (e.g., 9) to connect to an outside line, proceed directly to Initialization and logon on page 16. If you need to enter a prefix to connect to an outside line, follow these steps: a. Scroll down to DNS SETUP, and press the green 1. Press the b. Scroll to PRIM ADDRESS, and press the green Primary DNS address, and press the green key, then key in the key. c. Scroll to SEC ADDRESS, and press the green Secondary DNS address, and press the green key, then key in the key. 11. Press the red key. key twice. The REBOOT TERMINAL message appears, and then the terminal reboots. The PLEASE WAIT FOR BASE CONNECTION message appears. key twice, key in 15, and press the green 2. Press the green key to select PREFIX. 3. Key in the Prefix number (e.g. 9), and press the green 4. Press the red key. key. key twice. When the screen displays TERMINAL SETUP REQUIRED, proceed to Initialization and logon on page 16. 12. Wait for TERMINAL SETUP REQUIRED to appear and then continue to the next step. 13. Press the key twice, key in 17, and press the green 14. Scroll down to BASE IP SETUP, and press the green 15. Press the red key. key. key once. 16. When the screen displays TCP HOST CONNECTION OK PRESS OK, press the green key. • If TCP CONNECTION FAILED or HOST CONNECTION FAILED appears, see Troubleshooting on page 23. 17. When the terminal displays TERMINAL SETUP REQUIRED, do one of the following: • If you are using dial backup and need to enter a prefix (e.g., 9) to connect to an outside line, proceed to Using dial backup on page 15. • If you are not using dial backup or you are using it but do not need to enter a prefix, proceed to Initialization and logon on page 16. 14 S E T T I N G U P Y O U R T E R M I N A L : M O N E R I S ® I W L 2 2 0 S H O R T- R A N G E M O B I L E 15 Initialization and logon Charging the battery after first initialization/logon 1. To extend your terminal’s battery life, note the following: • Full charging time after depletion of the initial charge is approximately 3 hours. Before processing any transactions, you must initialize your terminal with the Moneris host and log on. 1. Press the key twice, key in 01, and press the green key. • Every one or two months allow the battery to discharge completely thereby forcing the terminal to shut down. (The message LOW BATTERY!!! DOCK TERMINAL will appear just prior to shutdown.) 2. When MERCHANT ID appears, key in your current 13-digit merchant ID, and press the green key. 2. For information on battery management, refer to the Using Your Terminal: Moneris iWL220 guide in this package. 3. When PHONE NUMBER appears, key in the number as follows and press the green key. Advancing the paper roll If your merchant ID begins with: Key in: 00301 1 888 699 7299 00302 1 888 358 8602 00304 1 888 332 8433 To advance the paper from the printer, you must press and hold down the yellow key when the terminal is powered on. Note: Once the paper roll is installed and the printer lid is closed, DO NOT attempt to manually advance the paper by pulling it as this will damage the printer. 4. Wait while the terminal communicates with the Moneris host. Over the next few moments, the screen will display SENDING, RECEIVING, and PROCESSING. • If SWIPE ADMIN CARD appears, swipe one of the white POS Admin cards. 5. Wait while the terminal communicates with the Moneris host to log on. 6. If the Initialization and Logon are successful, the screen should display PURCHASE ENTER AMOUNT. This will always be your main screen (i.e., the READY screen) when the terminal is ready to be used. 7. Before using your terminal, read the Charging the battery after first initialization/ logon section and the Advancing the paper roll section on page 17. 8. Your terminal is ready to process transactions. 16 S E T T I N G U P Y O U R T E R M I N A L : M O N E R I S ® I W L 2 2 0 S H O R T- R A N G E M O B I L E 17 Additional options Changing printer options The printer is set up to automatically print the second receipt 10 seconds after it prints the first receipt. There are several options that you can choose to enable on your terminal to enhance its functionality. Note: All instructions in this section begin at the terminal’s READY screen. Note: If you don’t want to wait, simply press the green receipt immediately. key to print the second To change this setting: Printing the contactless logo on contactless transaction receipts 1. Press the When this feature is enabled, the contactless logo will be printed on all contactless transaction receipts. 3. Key in the number of seconds that the printer should wait before automatically printing the second receipt. Press the green key. 1. Press the key twice, key in 08, and press the green 2. Scroll up to CTLS LOGO, and press the green 3. Scroll to ENABLE, and press the green 4. Press the red key. key. key twice, key in 14 and press the green 2. Scroll down to PRINT DELAY, and press the green 5. Press the red key twice to return to the READY screen. key. Note: If you key in 99, the printer will always wait until the green pressed before printing the second receipt. 4. Press the green key. key. key is key to return to the PRINTER CFG menu. key twice to return to the READY screen. Note: Shop for point-of-sale supplies and paper online at shopmoneris.com. Enabling Tip Entry, Cashback, or Invoice Number 1. Press the key twice, key in 08, and press the green key. 2. Scroll down to the option you want to enable (e.g. TIP ENTRY, CASH BACK or key. INVOICE NUMBER), and press the green • If you are enabling tip entry, follow these additional steps: a. Scroll to a tip entry type (TIP BY AMOUNT or TIP BY PERCENT or TIP BY $ AND %), and press the green key. b. Press the red 1. Press the key twice, key in 04, and press the green 2. Scroll to a language, and press the green 3. Press the red key. key. key twice to return to the READY screen. key once, and then go to step 4. 3. Enable the option by pressing the 4. Press the red Changing the terminal language key (YES). key twice to return to the READY screen. Note: To change the default values for the tip and cash back options, or to enable enhanced tip prompting, refer to the Moneris iWL220 Short-Range Mobile Operating Manual in WebHelp format at moneris.com/manuals. 18 S E T T I N G U P Y O U R T E R M I N A L : M O N E R I S ® I W L 2 2 0 S H O R T- R A N G E M O B I L E 19 Changing manual card entry options Enabling loyalty and gift cards This parameter allows you to control the manual entry of card information on the terminal keypad. Didn’t order a loyalty program and gift cards but would like to find out more? Please call us at 1-866-319-7450. Important: Moneris strongly recommends using the default value of ADMIN PROTECT to help reduce the risk of fraudulent transactions which can later be disputed and charged back. 1. Press the 1. Press the key twice, key in 08, and press the green 2. Scroll up to MANUAL ENTRY, and press the green key. key. 3. When SWIPE ADMIN CARD appears, swipe your POS Admin card. 4. Scroll to one of the options, and press the green key: • OFF: Disables manual card entry. • ON: Enables manual card entry without mandatory POS Admin card swipe. • ADMIN PROTECT: Enables manual card entry with mandatory POS Admin card swipe. 5. Press the red key twice to return to the READY screen. key twice, key in 310, and press the green 2. Press the green 3. Press the key. key to select ENABLE ERNEX. key to select YES. 4. Press the green key to select INITIALIZATION. 5. Key in the Ernex Terminal ID (found in your Moneris Gift & Loyalty Welcome letter), and press the green key. 6. Wait while the terminal communicates with the Moneris host. • If CLEAR TERMINAL STORAGE? appears, press the key to select YES. 7. The READY screen appears. 8. Your terminal is ready to process loyalty card and gift card transactions. For instructions on performing: • gift card transactions, refer to the Using Your Terminal for Gift: Moneris iWL220 guide. • loyalty card transactions, refer to the Using Your Terminal for Loyalty: Moneris iWL220 guide. Enabling tip entry (gift cards) key twice, key in 310, and press the green 1. Press the 2. Scroll down to TIP ENTRY, and press the green 3. Press the key. key. key to select YES. 4. Press the red key to return to the READY screen. Note: To change the default values for tip entry, or to enable enhanced tip prompting for gift cards, refer to the Moneris iWL220 Short-Range Mobile Operating Manual in WebHelp format at moneris.com/manuals. 20 S E T T I N G U P Y O U R T E R M I N A L : M O N E R I S ® I W L 2 2 0 S H O R T- R A N G E M O B I L E 21 Troubleshooting Error messages Error message Solution BASE NOT FOUND The terminal cannot establish a connection to a communications base. 1. Press the green key to clear the message. key repeatedly until the TERMINAL 2. Press the red SETUP REQUIRED screen appears. 3. Ensure that the terminal is docked securely on the base to which you wish to register it. Error message Solution HOST CONNECTION FAILED or TCP CONNECTION FAILED The terminal cannot establish a connection to the Moneris host. If the terminal is configured for dial: key to return to the TERMINAL 1. Press the green SETUP REQUIRED screen. 2. Confirm that the dial cable is securely plugged into the MODEM port located in the compartment inside the base. Refer to Dial backup on page 6. 4. Confirm that you have the 8-digit Base ID of the actual base to which you are registering the terminal. 3. If the terminal must use a prefix to dial out, ensure that the dial PREFIX parameter has been configured correctly. Refer to Using dial backup on page 15. Note: If you are attempting to register the terminal to a 4. Return to Initialization and logon on page 16. base that is already connected to more than one iWL220 terminal, ensure that the Base ID that you are using for the registration is the same ID that is displayed on the READY screen of the other terminal(s). BASE ID (E.G., “12345678”) If the terminal is configured for Ethernet: key to return to the TERMINAL 1. Press the green SETUP REQUIRED screen. 2. Confirm that the Ethernet cable is securely plugged into the Ethernet port located in the back of the base. Refer to High-Speed Ethernet setup on page 5. Note: If you unplug the cables from the communications 5. Redo the steps beginning from the Registering the terminal to a base procedure on page 9. base, ensure that you replug the Ethernet cable first before plugging in the power cable. 3. Confirm that the router and hub/switch (if any) are functioning (refer to the Moneris IP Readiness Checklist at moneris.com/checklist to confirm that your firewall rules have been updated). 4. Confirm that the network is functioning. • Public Internet: Contact your ISP (Internet service provider) for assistance. • Corporate WAN: Call your corporate help desk to confirm that the corporate WAN is functioning properly. 22 S E T T I N G U P Y O U R T E R M I N A L : M O N E R I S ® I W L 2 2 0 S H O R T- R A N G E M O B I L E 23 Error message Solution 5. Once you have confirmed that your network is functioning: Press the key twice, key in 11, and press the green key. Need help? 6. When the HOST SETUP menu appears, press the red key once. • Look in your Welcome Kit for the Using Your Terminal: Moneris iWL220 guide for information on performing transactions and end-of-day processes 7. Do one of the following depending on what appears: • If TCP HOST CONNECTION OK PRESS OK appears, • Visit moneris.com/support to: press the green key. Go to step 8. • If the TCP CONNECTION FAILED error recurs (static IP configuration only):  a. Press the green key twice, key in 17, and press the key. • download additional copies of the Setting up Your Terminal and Using Your Terminal guides • watch the iWL220 Setup and Installation video • consult the Moneris iWL220 WebHelp for detailed information on all of the options available on your terminal and how to enable them b. Scroll down to BASE IP SETUP, and press the green key.  c. When the BASE IP SETUP menu appears, re-enter the static IP values (go back to Using static IP on page 13, and begin at step 5 of that procedure). 8. Do one of the following: • If you are configuring for dynamic IP, go back to Using dynamic IP (page 12), and begin at step 6 of that procedure. • If you are configuring for static IP, go back to Using static IP (page 13), and begin at step 17 of that procedure. 24 S E T T I N G U P Y O U R T E R M I N A L : M O N E R I S ® I W L 2 2 0 S H O R T- R A N G E M O B I L E Contact us • Call Moneris Customer Care toll-free at 1-866-319-7450 (24/7) • S  end us a secure message 24/7 by logging in to Merchant Direct® at moneris.com/mymerchantdirect Other resources • Visit shopmoneris.com to purchase point-of-sale supplies and receipt paper • V  isit moneris.com/insights for business advice, payment news & trends, customer success stories, and quarterly reports & insights 25 P U G N I L T A T N E I S M R E T R U O Y ® MONERIS and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. TM MONERIS BE PAYMENT READY & Design and BE PAYMENT READY are trade-marks of Moneris Solutions Corporation. All other marks or registered trade-marks are the property of their respective owners. © 2016 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions Corporation (“Moneris”). This guide is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their correctness, accuracy, reliability or otherwise. Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA Merchant Agreement, your Moneris MasterCard Merchant Agreement, your Moneris Discover Merchant Agreement, your Moneris UnionPay International Merchant Agreement and/or your Moneris INTERAC Merchant and Terminal Agreement (collectively, the “Merchant Agreements”), as applicable with Moneris. It is the merchant’s responsibility to ensure that proper card processing procedures are followed at all times. Please refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The Moneris Merchant Operating Manual is available for free download at moneris.com/manuals. Moneris® iWL220 Short-Range Mobile iWL220-SYT-E (1/16) (01/16)