Transcript
ShoreTel 230/230g IP Phone Quick Reference PHONE OPERATION
OFFICE ANYWHERE CODES
Place Calls
Transfer a call
+ destination +
Conference a call
+ destination +
Use the Speakerphone or a Headset
or
+ ext.
+
to select +
Directory
Use the Directory Make a Conference Call Use the Intercom Redial and Check Missed Calls Dial Paging Extension Answer Calls
Hold a call Hang up
Conference
+ ext. +
or
Access other star codes
Intercom
+ ext. + Redial
+
to select
+
QUICK REFERENCE OF COMMON STAR CODES
number provided by administrator
Park a call
+ ext.
lift handset or
UnPark a call
+ ext.
Pick Up a Remote Extension
+ ext.
or
or
Send a Call to Voice Mail Divert a Call Select a Ring Tone
Transfer
Pick Up the Night Bell
+ ext. +
Options
+ password +
+
to select
Adjust Handset, Headset, or Speakerphone Volume
Answer Call Waiting
to select
Mute a Call Hold
Place a Call On or Off Hold + ext. +
+ lift handset or
Change Call Handling Mode
Adjust the Display Contrast
Barge In
+ ext.
Silent Monitor
+ ext.
Toggle the Hunt Group Status
+ HG ext. + ext.
Change CHM and Forwarding
Voice Mail
+ password +
+
Change Extension Assignment
Voice Mail
+ password +
+
Unassign Extension Assignment
Voice Mail
+ password +
+
Assign Extension to External Number
Voice Mail
+ password +
+
or
TROUBLESHOOTING
Park Calls
Log In and Out of Workgroups
+ ext.
Transfer
Join Calls
Unpark Calls
Use the Intercom
Whisper Page
select appropriate call key
Interact with Calls
Transfer a Call
+ (star code from below)
+
+ ext. +
+ ext. +
View Phone Information
+ I-N-F-O +
Reboot Your Phone
+ R-E-S-E-T +
to select +
Options
+ password + press and hold
+ +
to select
to select
Note: For additional details on the information contained in this Quick Reference card, please consult the IP 230/230g User Guide.
VOICE MAIL Log Into the Main Menu Log In from Another Extension
Voice Mail
+ password + + ext. + password +
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
PN 800-1208-02
The ShoreTel logo and ShorePhone are trademarks of ShoreTel, Inc. in the United States and/or other countries. This product is covered by one or more of the following patents: United States patent 6,996,059, United States patent 7,003,091, United States patent 7,167,486, United States patent 7,356,129, Canadian patent 2,316,558, United States patent 7,379,540, United States patent 7,386,114, United States patent 7,450,574 and United States patent 7,450,703. The product is also covered by other pending patent applications. ShoreTel, Inc. All rights reserved.
ShoreTel 230/230g IP Phone Quick Reference Handset with Finger Rest Speaker Delivers high-quality wideband sound.
LCD Display 141 x 44 pixels, monochrome Soft Keys Context-sensitive, functions defined on display.
Scroll Button Select options in interface.
Indicator LED Flashing light alerts the user to incoming calls and unheard voice messages.
GUIDE TO STATUS ICONS ShoreTel IP 230/230g Idle Interface
ShoreTel IP 230/230g Outbound Call
Three Custom Keys - indicators Configurable as call keys, monitored extensions, speed dial keys, or programmed keys. 230: keys with green LED indicator. 230g: keys with tri-color LED indicator
Function Keys Overlay Vinyl overlay imprinted with international symbols.
Dial Pad Headset jack
Audio Control Keys Volume button controls handset, speaker, and ring volume. Mute, Speaker, and Headset keys illuminated when functions are active.
Microphone Function Keys Perform core telephony functions (Voice Mail, Transfer, Options, Conference, Directory, Intercom, Redial, Hold)
Note: You can connect a supported headset into the 230/230g IP Phone by plugging the headset into the headset jack at the left corner of the phone chassis. Contact your system administrator for details.
Main Display
Custom Keys - Monitored Extension
Unheard Voice Messages
Idle
Missed Calls
Inactive / Do Not Disturb
Logged Into Workgroup
Unheard Voice Messages
Logged Into Workgroup, In Wrap-Up
Do Not Disturb / Unheard Messages
Logged Out of Workgroup
Incoming Call (Animated) On a Call
GUIDE TO LEDS ShoreTel 230/230g IP phones provide visual cues to display operational status 230 IP Phone Operational signals Steady Green - in use by you
Custom Keys - Call
Incoming Call and On a Call
On Hook
On a Conference Call
Off Hook
Call On Hold / Parked
Blinking Green - (Fast) on hold or call parked Blinking Green - (Slow) incoming call
Inactive / Do Not Disturb Incoming Call (Animated)
230g IP Phone Operational signals Steady Green - in use by you Blinking Green - (Slow blink: 1s on/1s off) incoming call Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked Steady Orange - extension’s call handling mode set to Do Not Disturb Steady Red - in use by other party (applies to BCA and Extension Monitor)
Custom Keys - Speed Dial Speed Dial Extension
On a Call On a Conference Call Call On Hold / Parked Remote Hold
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333
www.shoretel.com
