Transcript
ShoreTel 230/230g IP Phone Quick Reference 5N0ARK-ODE-ODE 0ICKUP 0ICKUP 5N0ARK
PHONE OPERATION
5N0ARK
-ODE
0ICKUP 4O 6- 0ICKUP 0ICKUP /+ /+ 0ARK0ARK 4O 6-
0ARK
4O 6-
0ICKUP
Place Calls Use the Speakerphone or a Headset
or
to select + $IAL )NTCOM *OIN !NSWER 5N0ARK + -ODE 0ICKUP 0ARK Conference
Make a Conference Call
/+ 0ICKUP 4RANSF #ANCEL + ext. + )NTCOM *OIN 5N0ARK -ODE 5N0ARK -ODE 0ICKUP 0ICKUP Redial
Redial and Check Missed Calls
)NTCOM
Send a Call to Voice Mail
0ARK
4O 6-
#ONFRN
)NTCOM
Select a Ring Tone
Park a call UnPark a call
or
Pick Up the Night Bell
#ANCEL
+#ONSLT ext. + 4RANSF
#ONSLT
4RANSF
#ANCEL
$IAL
Use the Intercom
to select
#ANCEL
Silent Monitor
to select
Answer Call Waiting
-ODE
Toggle the Hunt Group Status 0ICKUP 5N0ARK
-ODE
Whisper Page
0ICKUP
select appropriate call key 0ARK
Interact with Calls Mute a Call
5N0ARK )NTCOM -ODE Hold 5N0ARK
Transfer a Call
-ODE 0ARK
0ICKUP
4O 6Transfer
#ONFRN 0ARK
)NTCOM
4O 6)NTCOM *OIN #ONFRN
Unpark Calls #ONFRN
#ONSLT 5N0ARK
4O 6-
*OIN 0ICKUP
0ICKUP 0ARK /+ 4O 6-
!NSWER )NTCOM$IAL *OIN
Adjust the Display Contrast
/+ 5N0ARK -ODE !NSWER $IAL
0ICKUP
!NSWER
+$IAL0ARK
6+4Oext.
0ICKUP
#ONSLT 5N0ARK
4RANSF -ODE
#ANCEL 0ICKUP + 5N0ARK
4RANSF 0ARK -ODE
4O 6-to select 0ICKUP + /+ 0ICKUP +
)NTCOM #ANCEL
*OIN
/+
)NTCOM
*OIN #ONFRN Voice Mail #ONSLT
#
#
Change CHM and Forwarding Change Extension Assignment Unassign Extension Assignment
$IAL
*OIN
!NSWER #ONSLT
* * * * * * * * *
+ ext.
2
+ ext.
1
3
+ ext.
1
4
1
5
+ ext.
1
6
+ ext.
1
7
+ ext.
1
8
+ HG ext.
1
9
+ ext.
Voice Mail
Voice Mail
Voice Mail
+ password +
#
+
7
2
+ password +
#
+
7
3
1
+ password +
#
+
7
3
2
+ password +
#
+
7
3
3
TROUBLESHOOTING /+ -ODE
!NSWER $IAL )NTCOM
+
$IAL 4RANSF
*OIN
#ANCEL #ONFRN #ONSLT
+ I-N-F-O + #
Reboot Your Phone
+ R-E-S-E-T + #
0ICKUP
$IAL
4O 6-
to select
View Phone Information
0ICKUP 0ARK
/+ 4O 6-
0ICKUP
/+
Note: For additional details on the information contained in this Quick Reference card, please $IAL consult the IP 230/230g User Guide.
!NSWER )NTCOM
*OIN $IAL
!NSWER
4RANSF #ONFRN
#ANCEL #ONSLT
4RANSF
#ANCEL
4RANSF #ANCEL + password + #
+ ext. + password + #
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333
www.shoretel.com
This product is covered by one or more of the following patents: United States Patent 6,996,059, United States Patent 7,003,091, United States Patent 7,167,486, United States Patent 7,379,540, and United States Patent 7,386,114. ShoreTel, Inc. All rights reserved.
1
1
Voice Mail
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
PN 800-1208-02
1
#ANCEL
+ password/+ + # + to select 4O 60ICKUP #ONFRN #ONSLT 4RANSF #ANCEL
VOICE MAIL #ONFRN
4RANSF
5N0ARK +-ODE ext. + 0ICKUP
!NSWER 0ARK
press and hold )NTCOM
!NSWER
#ONSLT #ANCEL +#ONSLT ext. + 4RANSF#ONFRNor
0ICKUP *OIN
lift handset or
* * + (star code from below)
/+
Options
0ARK
0ICKUP
Assign Extension to External Number 0ICKUP
#
QUICK REFERENCE OF COMMON STAR CODES
Barge In #ONFRN
5N0ARK
Log In from Another Extension
#
Pick Up a Remote Extension
4RANSF
*OIN !NSWER Options
or Speakerphone Volume
Log Into the Main Menu
#ANCEL
/+
0ICKUP
+ password + # +
Adjust Handset, Headset,
Log In and Out of Workgroups
#ANCEL or $IAL !NSWER $IAL
*OIN
Transfer #ONSLT #ONFRN
Divert a Call
Change Call Handling Mode
4RANSF
number provided by administrator #ONSLT 4RANSF 5N0ARK #ONFRN -ODE 0ICKUP lift handset )NTCOM *OIN or !NSWER
Answer Calls
Park Calls
$IAL
/+ 4O4O 6-6- 0ICKUP 0ICKUP #ONFRN /+ #ONSLT
0ARK 0ARK
Hang up Access other star codes
!NSWER
!NSWER+ $IAL +*OIN to select
)NTCOM
Dial Paging Extension
Join Calls
Hold a call
/+
0ICKUP
#ONFRNor #ONSLT4RANSF 4RANSF #ANCEL #ANCEL + ext. + #ONFRN #ONSLT
0ARK 4O 6Intercom #ONFRN #ONSLT
Use the Intercom
Place a Call On or Off Hold
4O 6-
* * + destination + # # * * + destination + * * * *
Transfer a call Conference a call
+ ext.
5N0ARK*OIN *OIN -ODE!NSWER 0ICKUP $IAL $IAL )NTCOM !NSWER )NTCOM
Directory
Use the Directory
/+
OFFICE ANYWHERE CODES
ShoreTel 230/230g IP Phone Quick Reference Handset with Finger Rest Speaker Delivers high-quality wideband sound.
LCD Display 141 x 44 pixels, monochrome Soft Keys Context-sensitive, functions dened on display.
Scroll Button Select options in interface.
Indicator LED Flashing light alerts the user to incoming calls and unheard voice messages.
GUIDE TO STATUS ICONS ShoreTel IP 230/230g Idle Interface 9OUR .AME
'()
!"#
$%&
*+,
6OICE -AIL
4RANSFER
/PTIONS
#ONFERENCE
$IRECTORY
)NTERCOM
-./
0123
456
789:
2EDIAL
9OUR %XTENSION
#ALL (ANDLING -ODE
Three Custom Keys - indicators "OB "ERRY "OB "ERRY Congurable as call keys, monitored 3TANDARD3TANDARD extensions, speed dial keys, or programmed keys. 230: keys with green LED indicator. 230g: keys with tri-color LED indicator AM &RI *AN 0ICKUP
(OLD
Function Keys Overlay Vinyl overlay imprinted with international symbols.
!GENT 3TATE
5NPARK 3OFT +EYS
-ODE -ISSED #ALLS
ShoreTel IP 230/230g Outbound Call #ALL 2ECIPIENTS .AME
3PEED $IAL
-ONITORED %XTENSION
&RONT $ESK &RONT $ESK
3TATUS )CON
AM &RI *AN 0ARK
-ODE
5NHEARD 6OICE -ESSAGES
#ALL 2ECIPIENTS %XTENSION
(ANG5P 3OFT +EYS
Duration of Call
Dial Pad Headset jack
Audio Control Keys Volume button controls handset, speaker, and ring volume. Mute, Speaker, and Headset keys illuminated when functions are active.
Microphone Function Keys Perform core telephony functions (Voice Mail, Transfer, Options, Conference, Directory, Intercom, Redial, Hold)
Note: You can connect a supported headset into the 230/230g IP Phone by plugging the headset into the headset jack at the left corner of the phone chassis. Contact your system administrator for details.
Main Display
Custom Keys - Monitored Extension
Unheard Voice Messages
Idle
Missed Calls
Inactive / Do Not Disturb
Logged Into Workgroup
Unheard Voice Messages
Logged Into Workgroup, In Wrap-Up
Do Not Disturb / Unheard Messages
Logged Out of Workgroup
Incoming Call (Animated) On a Call
GUIDE TO LEDS ShoreTel 230/230g IP phones provide visual cues to display operational status 230 IP Phone Operational signals Steady Green - in use by you
Custom Keys - Call
Incoming Call and On a Call
On Hook
On a Conference Call
Off Hook
Call On Hold / Parked
Blinking Green - (Fast) on hold or call parked Blinking Green - (Slow) incoming call
Inactive / Do Not Disturb Incoming Call (Animated)
230g IP Phone Operational signals Steady Green - in use by you Blinking Green - (Slow blink: 1s on/1s off) incoming call Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked Steady Orange - extension’s call handling mode set to Do Not Disturb Steady Red - in use by other party (applies to BCA and Extension Monitor)
Custom Keys - Speed Dial Speed Dial Extension
On a Call On a Conference Call Call On Hold / Parked Remote Hold
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333
www.shoretel.com
