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PATROL® for HP Data Protector by OTL Software User Guide Version 1.2 Document Revision 1 May 17, 2011 Copyright ©2011 OTL Software Limited, as an unpublished work. All rights reserved. BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. HP Data Protector is a registered trademark of HP. All other third party logos and product/trade names are registered trademarks or trademarks of their respective companies. THE USE AND CONTENTS OF THIS DOCUMENTATION ARE GOVERNED BY THE SOFTWARE LICENSE AGREEMENT FOUND AT http://www.otl.co.nz/km/OTL_KM_Software_Licence_Agreement.pdf. Restricted Rights Legend Use, duplication, or disclosure by the U.S. Government is subject to restrictions set forth in FAR Section 52.227-14 Alt. III (g)(3), FAR Section 52.227-19, DFARS 252.227-7014 (b), or DFARS 227.7202, as amended from time to time. Send any contract notices to OTL Software Limited. Contacting OTL Software Postal Address OTL Software Limited P O Box 68300 Newton Auckland 1145 New Zealand Telephone +64 9 373 9920 Web Site Address http://www.otl.co.nz Fax +64 9 303 9129 E-mail (Sales) [email protected] Help Desk +64 9 303 9120 E-mail (Help Desk) [email protected] Customer Support You can obtain technical support by using the Support page on the OTL Software web site or by contacting Customer Support by telephone or e-mail. To expedite your inquiry, please see “Before Contacting OTL Software,” below. Support Web Site You can obtain technical support from OTL Software 24 hours a day, seven days a week by accessing the technical support web site at http://www.otl.co.nz/support. From this site, you can: • • • read overview about support services and programs that OTL Software offers log a support call online check OTL Software contact information, including e-mail addresses, fax numbers, and telephone numbers Click here to ensure you have the latest version of the OTL Software KMs. Support via Telephone or E-mail If you need technical support, you can contact OTL Software by calling +64 9 303 9120 or by faxing +64 9 303 9129. You can also contact the OTL Software Helpdesk via e-mail at [email protected]. For other contact methods, please refer to the OTL Software Web site at http://www.otl.co.nz/support. Before Contacting OTL Software Before you contact OTL Software, please have the following information available so that a technical support analyst can begin working on your problem immediately: • KM product information: — product name — product version — license serial number • monitored application information: — HP Data Protector version • operating system information: — machine type — operating system type, version, and service pack or patch details — system hardware configuration • PATROL information: — PATROL Agent version — PATROL Console version and platform details — BMC ProactiveNet Performance Management Portal version and platform details • sequence of events leading to the problem • commands and options needed to reproduce the problem • messages received: — product error messages — messages from monitored application — messages in PATROL Console system output window (SOW) PATROL for HP Data Protector by OTL Software - User Guide iii iv PATROL for HP Data Protector by OTL Software - User Guide Contents Contents 1 Introduction PATROL for HP Data Protector . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Supported Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Supported Software Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Security Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Disk and Memory Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Applications and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Hierarchical Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Instance Naming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 InfoBoxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31 2 Getting Started Preparing to Use HPO KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 KM Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 License Requirements for the KM . . . . . . . . . . . . . . . . . . . . . . . 2-2 Software Requirements for the KM . . . . . . . . . . . . . . . . . . . . . . 2-2 Installing the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Installing the KM (Using BMC Installation Utility) . . . . . . . . . . 2-3 Preparing to Install or Upgrade (Using All in One Exe/Zip File) 2-4 Installing the KM on a Unix Platform . . . . . . . . . . . . . . . . . . . . 2-5 Installing the KM on a Microsoft Windows Platform . . . . . . . . 2-6 Installing or Upgrading the PAR file on BPPM Portal . . . . . . . . 2-7 Loading the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Preparing to Load the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Contents v Loading the KM on PATROL Console . . . . . . . . . . . . . . . . . . . .2-8 Loading the KM on PATROL Central . . . . . . . . . . . . . . . . . . . . .2-9 Loading the KM on BPPM Portal . . . . . . . . . . . . . . . . . . . . . . . .2-10 Configuring the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11 Licensing the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13 Configuring Login Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14 Discovery Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15 Preloading the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16 Configuring the Installation Path . . . . . . . . . . . . . . . . . . . . . . . . .2-16 Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-17 Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-17 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-18 3 Menu Summary Accessing Application Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2 Menu Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3 HPO_SERVER Application Menu . . . . . . . . . . . . . . . . . . . . . . .3-3 HPO_DATABASE Application Menu . . . . . . . . . . . . . . . . . . . .3-6 HPO_PROC_CONTAINER Application Menu . . . . . . . . . . . . .3-7 HPO_PROCESS Application Menu . . . . . . . . . . . . . . . . . . . . . .3-9 HPO_DEV_CONTAINER Application Menu . . . . . . . . . . . . . .3-10 HPO_DEVICE Application Menu . . . . . . . . . . . . . . . . . . . . . . .3-11 HPO_LIB_CONTAINER Application Menu . . . . . . . . . . . . . . .3-12 HPO_LIBRARY Application Menu . . . . . . . . . . . . . . . . . . . . . .3-13 HPO_LDEVICE Application Menu . . . . . . . . . . . . . . . . . . . . . .3-14 HPO_SPEC_CONTAINER Application Menu . . . . . . . . . . . . . .3-15 HPO_SPECIFICATION Application Menu . . . . . . . . . . . . . . . .3-17 HPO_INTERACTIVE Application Menu . . . . . . . . . . . . . . . . .3-19 HPO_SESSION Application Menu . . . . . . . . . . . . . . . . . . . . . . .3-20 HPO_REST_CONTAINER Application Menu . . . . . . . . . . . . .3-21 HPO_RSESSION Application Menu . . . . . . . . . . . . . . . . . . . . .3-23 HPO_MNT_CONTAINER Application Menu . . . . . . . . . . . . . .3-24 HPO_MOUNT Application Menu . . . . . . . . . . . . . . . . . . . . . . .3-26 HPO_POOL_CONTAINER Application Menu . . . . . . . . . . . . .3-27 HPO_POOL Application Menu . . . . . . . . . . . . . . . . . . . . . . . . .3-28 HPO_CLNT_CONTAINER Application Menu . . . . . . . . . . . . .3-29 HPO_CLIENT Application Menu . . . . . . . . . . . . . . . . . . . . . . . .3-30 HPO_LOG_CONTAINER Application Menu . . . . . . . . . . . . . .3-31 HPO_LOG Application Menu . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34 vi PATROL for HP Data Protector by OTL Software - User Guide 4 Parameter Summary Functional Parameter Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Parameter Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21 5 Monitoring HP Data Protector Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Objectives of the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Monitoring Server Availability . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Monitoring Internal Database . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Monitoring Media Mount Requests . . . . . . . . . . . . . . . . . . . . . . 5-4 Monitoring Client Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Monitoring Media Pool Information . . . . . . . . . . . . . . . . . . . . . . 5-5 Monitoring Process Information . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Monitoring Standalone and Library Devices . . . . . . . . . . . . . . . 5-8 Monitoring Backup Specification Information . . . . . . . . . . . . . . 5-9 Monitoring Backup and Restore Sessions . . . . . . . . . . . . . . . . . 5-9 Monitoring Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Operating HPO KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13 Confirming Mount Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14 Cancelling Mount Request Device . . . . . . . . . . . . . . . . . . . . . . . 5-15 Clearing Backup/Restore Session Alarms . . . . . . . . . . . . . . . . . 5-17 Starting the HP Data Protector Cell Manager . . . . . . . . . . . . . . . 5-18 Stopping the HP Data Protector Cell Manager . . . . . . . . . . . . . . 5-20 Reporting from HPO KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22 Debugging HPO KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22 Refreshing Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24 Displaying a Parameter Graph, Gauge, or Text Output Window . . . 5-26 Customizing Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26 Unloading the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27 Unloading the KM from PATROL Agent . . . . . . . . . . . . . . . . . . 5-27 Unloading the KM from PATROL Console . . . . . . . . . . . . . . . . 5-28 Unloading the KM from PATROL Central Console . . . . . . . . . . 5-29 Uninstalling the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30 Uninstalling the KM from PATROL Agent . . . . . . . . . . . . . . . . 5-30 Uninstalling the KM from PATROL Console . . . . . . . . . . . . . . . 5-31 Uninstalling the KM from PATROL Central Console . . . . . . . . 5-33 Uninstalling the KM from PATROL Central Console Server . . . 5-33 Uninstalling the KM from PATROL Central Web Server . . . . . 5-34 Uninstalling the PAR File from BPPM Portal . . . . . . . . . . . . . . 5-34 Contents vii Deleting PATROL Agent Configuration Variables . . . . . . . . . . .5-35 Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-36 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-38 Debugging the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-38 KM Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-38 Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-39 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-39 Index viii PATROL for HP Data Protector by OTL Software - User Guide Figures Figures Figure 1-1 Figure 1-2 Figure 2-1 Figure 2-2 Figure 2-3 Figure 2-4 Figure 2-5 Figure 2-6 Figure 2-7 Figure 3-1 Figure 3-2 Figure 3-3 Figure 3-4 Figure 3-5 Figure 3-6 Figure 3-7 Figure 3-8 Figure 3-9 Figure 3-10 Figure 3-11 Figure 3-12 Figure 3-13 Figure 3-14 Figure 3-15 Figure 3-16 Figure 3-17 Figure 3-18 Figure 3-19 PATROL for HP Data Protector Application Icons . . . . . . . . . . 1-8 PATROL for HP Data Protector Application Class Hierarchy . . 1-14 HPO_SETUP Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 HPO_SETUP Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 HPO_SERVER Application Menu . . . . . . . . . . . . . . . . . . . . . . . 2-12 License KM Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 License Acknowledgement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 Configure Login Details Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 Preload KM Acknowledgement . . . . . . . . . . . . . . . . . . . . . . . . . 2-16 HPO_SERVER Application Menu . . . . . . . . . . . . . . . . . . . . . . . 3-3 HPO_DATABASE Application Menu . . . . . . . . . . . . . . . . . . . . 3-6 HPO_PROC_CONTAINER Application Menu . . . . . . . . . . . . . 3-7 HPO_PROCESS Application Menu . . . . . . . . . . . . . . . . . . . . . . 3-9 HPO_DEV_CONTAINER Application Menu . . . . . . . . . . . . . . 3-10 HPO_DEVICE Application Menu . . . . . . . . . . . . . . . . . . . . . . . 3-11 HPO_LIB_CONTAINER Application Menu . . . . . . . . . . . . . . . 3-12 HPO_LIBRARY Application Menu . . . . . . . . . . . . . . . . . . . . . . 3-13 HPO_LDEVICE Application Menu . . . . . . . . . . . . . . . . . . . . . . 3-14 HPO_SPEC_CONTAINER Application Menu . . . . . . . . . . . . . 3-15 HPO_SPECIFICATION Application Menu . . . . . . . . . . . . . . . . 3-17 HPO_INTERACTIVE Application Menu . . . . . . . . . . . . . . . . . 3-19 HPO_SESSION Application Menu . . . . . . . . . . . . . . . . . . . . . . 3-20 HPO_REST_CONTAINER Application Menu . . . . . . . . . . . . . 3-21 HPO_RSESSION Application Menu . . . . . . . . . . . . . . . . . . . . . 3-23 HPO_MNT_CONTAINER Application Menu . . . . . . . . . . . . . . 3-24 HPO_MOUNT Application Menu . . . . . . . . . . . . . . . . . . . . . . . 3-26 HPO_POOL_CONTAINER Application Menu . . . . . . . . . . . . . 3-27 HPO_POOL Application Menu . . . . . . . . . . . . . . . . . . . . . . . . . 3-28 Figures ix Figure 3-20 Figure 3-21 Figure 3-22 Figure 3-23 Figure 5-1 Figure 5-2 Figure 5-3 Figure 5-4 Figure 5-5 Figure 5-6 Figure 5-7 Figure 5-8 Figure 5-9 Figure 5-10 Figure 5-11 Figure 5-12 Figure 5-13 Figure 5-14 Figure 5-15 Figure 5-16 Figure 5-17 Figure 5-18 x HPO_CLNT_CONTAINER Application Menu . . . . . . . . . . . . .3-29 HPO_CLIENT Application Menu . . . . . . . . . . . . . . . . . . . . . . . .3-30 HPO_LOG_CONTAINER Application Menu . . . . . . . . . . . . . .3-31 HPO_LOG Application Menu . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33 Menu for Enable/Disable Monitored Processes . . . . . . . . . . . . .5-3 Menu for Enabling/Disabling Client Status Monitoring . . . . . . .5-5 Menu for Changing the Level of Pool Monitoring . . . . . . . . . . .5-6 Menu for Configuring Process Status . . . . . . . . . . . . . . . . . . . . .5-7 Menu for Configuring Standalone Device Status . . . . . . . . . . . .5-8 Menu for Configuring Monitored Days for Backup Sessions . . .5-9 Menu for Configuring Backup Session Status . . . . . . . . . . . . . .5-10 InfoBox for a Backup Session . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11 Menu for Configuring Log File Monitoring . . . . . . . . . . . . . . . .5-12 Menu for Configuring Log File Filters . . . . . . . . . . . . . . . . . . . .5-13 Menu for Confirming the Mount Request . . . . . . . . . . . . . . . . . .5-14 Menu for Cancelling the Mount Request . . . . . . . . . . . . . . . . . .5-16 Menu for Clearing the Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . .5-17 Menu for Starting the Cell Manager Processes . . . . . . . . . . . . . .5-19 Results from Starting the Cell Manager Processes . . . . . . . . . . .5-19 Menu for Stopping the Cell Manager Processes . . . . . . . . . . . . .5-20 Results from Stopping the Cell Manager Processes . . . . . . . . . .5-21 Menu Debug Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-23 PATROL for HP Data Protector by OTL Software - User Guide Tables Tables Table 1-1 Table 1-2 Table 1-3 Table 1-4 Table 1-5 Table 1-6 Table 1-7 Table 1-8 Table 1-9 Table 1-10 Table 1-11 Table 1-12 Table 1-13 Table 1-14 Table 1-15 Table 1-16 Table 1-17 Table 1-18 Table 1-19 Table 1-20 Table 1-21 Table 1-22 Table 1-23 Table 1-24 Table 1-25 Table 1-26 Table 2-2 Table 2-3 Required Software for HPO KM . . . . . . . . . . . . . . . . . . . . . . . . HPO KM Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL for HP Data Protector Icons and their Descriptions. . HPO_SERVER Application InfoBox Items . . . . . . . . . . . . . . . HPO_DATABASE Application InfoBox Items. . . . . . . . . . . . . HPO_PROC_CONTAINER Application InfoBox Items . . . . . HPO_PROCESS Application InfoBox Items . . . . . . . . . . . . . . HPO_DEV_CONTAINER Application InfoBox Items . . . . . . HPO_DEVICE Application InfoBox Items. . . . . . . . . . . . . . . . HPO_LIB_CONTAINER Application InfoBox Items . . . . . . . HPO_LIBRARY Application InfoBox Items . . . . . . . . . . . . . . HPO_LDEVICE Application InfoBox Items . . . . . . . . . . . . . . HPO_SPEC_CONTAINER Application InfoBox Items . . . . . . HPO_SPECIFICATION Application InfoBox Items . . . . . . . . HPO_INTERACTIVE Application InfoBox Items . . . . . . . . . . HPO_SESSION Application InfoBox Items . . . . . . . . . . . . . . . HPO_REST_CONTAINER Application InfoBox Items. . . . . . HPO_RSESSION Application InfoBox Items. . . . . . . . . . . . . . HPO_MNT_CONTAINER Application InfoBox Items . . . . . . HPO_MOUNT Application InfoBox Items. . . . . . . . . . . . . . . . HPO_POOL_CONTAINER Application InfoBox Items . . . . . HPO_POOL Application InfoBox Items . . . . . . . . . . . . . . . . . . HPO_CLNT_CONTAINER Application InfoBox Items . . . . . HPO_CLIENT Application InfoBox Items . . . . . . . . . . . . . . . . HPO_CLNT_CONTAINER Application InfoBox Items . . . . . HPO_CLIENT Application InfoBox Items . . . . . . . . . . . . . . . . Contents of the Distribution File . . . . . . . . . . . . . . . . . . . . . . . . Unix Platform Installation Files and Extraction Paths. . . . . . . . Tables 1-3 1-6 1-9 1-18 1-19 1-20 1-20 1-21 1-21 1-22 1-22 1-23 1-23 1-24 1-25 1-25 1-26 1-27 1-27 1-28 1-28 1-29 1-29 1-29 1-30 1-30 2-4 2-5 xi Table 2-4 Table 3-1 Table 3-2 Table 3-3 Table 3-4 Table 3-5 Table 3-6 Table 3-7 Table 3-8 Table 3-9 Table 3-10 Table 3-11 Table 3-12 Table 3-13 Table 3-14 Table 3-15 Table 3-16 Table 3-17 Table 3-18 Table 3-19 Table 3-20 Table 3-21 Table 3-22 Table 3-23 Table 5-1 Table 5-2 xii MS Windows Platform Installation Files and Extraction Paths . Menu Items for HPO_SERVER Application . . . . . . . . . . . . . . . Menu Items for HPO_DATABASE Application . . . . . . . . . . . . Menu Items for HPO_PROC_CONTAINER Application . . . . . Menu Items for HPO_PROCESS Application . . . . . . . . . . . . . . Menu Items for HPO_DEV_CONTAINER Application . . . . . . Menu Items for HPO_DEVICE Application . . . . . . . . . . . . . . . Menu Items for HPO_LIB_CONTAINER Application . . . . . . . Menu Items for HPO_LIBRARY Application . . . . . . . . . . . . . . Menu Items for HPO_LDEVICE Application . . . . . . . . . . . . . . Menu Items for HPO_SPEC_CONTAINER Application . . . . . Menu Items for HPO_SPECIFICATION Application . . . . . . . . Menu Items for HPO_INTERACTIVE Application . . . . . . . . . Menu Items for HPO_SESSION Application . . . . . . . . . . . . . . Menu Items for HPO_REST_CONTAINER Application . . . . . Menu Items for HPO_RSESSION Application . . . . . . . . . . . . . Menu Items for HPO_MNT_CONTAINER Application. . . . . . Menu Items for HPO_MOUNT Application . . . . . . . . . . . . . . . Menu Items for HPO_POOL_CONTAINER Application . . . . . Menu Items for HPO_POOL Application . . . . . . . . . . . . . . . . . Menu Items for HPO_CLNT_CONTAINER Application . . . . . Menu Items for HPO_CLIENT Application . . . . . . . . . . . . . . . Menu Items for HPO_LOG_CONTAINER Application . . . . . . Menu Items for HPO_LOG_CONTAINER Application . . . . . . Uninstallation from the PATROL Agent . . . . . . . . . . . . . . . . . . Uninstallation from PATROL Console. . . . . . . . . . . . . . . . . . . . PATROL for HP Data Protector by OTL Software - User Guide 2-6 3-4 3-6 3-8 3-9 3-10 3-11 3-12 3-13 3-14 3-16 3-18 3-19 3-20 3-22 3-23 3-25 3-26 3-27 3-28 3-29 3-30 3-32 3-33 5-31 5-32 About . . . About this Guide PATROL for HP Data Protector (HPO KM) User Guide contains detailed information about the applications, commands, and parameters that the HPO KM provides. The guide also contains instructions for loading and configuring the Knowledge Module (KM). For more detailed information, refer to the HPO KM online help. This guide should be used with the appropriate PATROL user guide for your Console, which describes how to use PATROL to perform typical tasks. This chapter discusses the following topics: Who Should Read This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv How This Guide Is Organised . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Documentation Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii Where to Look for Information . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi When Used with the PATROL Console for Unix. . . . . . . . . . . . . . xix When Used with the PATROL Console for Windows . . . . . . . . . . . xx Where to Look for Information . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii Mouse Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiv About this Guide xiii Who Should Read This Guide This guide is intended for backup administrators, system administrators, and anyone who monitors backup systems. This guide assumes that you are familiar with your host operating system and Data Protector. You should know how to perform a basic set of actions in a window environment, including • choosing menu commands • moving and resizing windows • opening icon windows • dragging and dropping icons • using mouse controls for your system How This Guide Is Organised This manual is organized as follows: Chapter Title Purpose 1 “Introduction” provides an overview of the features and components of the KM. 2 “Getting Started” provides information on setting up and accessing the KM and provides basic information about the KM. 3 “Menu Summary” discusses the menus that the KM offers. 4 “Parameter Summary” discusses the parameters that the KM offers. 5 “Monitoring HP Data Protector” provides tasks that ypu perform using “Index” lists index entries. Index xiv the KM. PATROL for HP Data Protector by OTL Software - User Guide Related Publications PATROL product documentation consists of both hardcopy and online publications. PATROL hardcopy documentation is divided into the following categories based on function: Category Document Purpose PATROL Base Documents PATROL for UNIX Getting Started provides procedures and examples to introduce PATROL Console for Unix. PATROL for Agent Reference Manual describes the PATROL Agent and explains how it interacts with other PATROL components. It also describes configuration utilities and Management Information Base (MIB) tables used with the Agent. PATROL for Unix User Guide contains task-oriented information on how to fill out appropriate dialog boxes to manage the computers, applications, and parameters that PATROL is capable of managing using the PATROL Console for UNIX. PATROL for Windows User Guide (Volume 1) introduces you to PATROL components, object hierarchy, and the GUI using the PATROL Console for Windows. It also contains task-oriented information about how to start PATROL components, load KMs, and discover applications. PATROL for Windows User Guide (Volume 2) contains the task-oriented information about how to monitor and manage computers, applications, and parameters using the PATROL Console for Windows. PATROL for Windows User Guide (Volume 3) describes how to customise your PATROL monitoring environment using the PATROL Console for Windows. PATROL Command Line Interfaces Reference Manual describes the PATROL command line interfaces for the PATROL Agent and the PATROL Console. PATROL Console Charting Server for Unix Reference Manual describes how you can collect and plot system and application data in a real-time chart or graph. PATROL Installation Guides describe how to run the installation program to load the platform-specific PATROL Agents, PATROL Consoles, and PATROL KMs. PATROL Installation Documents About this Guide xv Category Document Purpose PATROL Integration Documents PATROLVIEW user guides describe the PATROLVIEW products. PATROLVIEW allows you to fully integrate PATROL with leading enterprise management products. PATROLINK for CA-Unicenter Reference Manual provides information about installing and configuring the PATROLINK product for your particular site. PATROLINK allows you to connect to PATROL from the CA-Unicenter console. PATROL Event Manager Console for Unix User Guide describes the stand-alone Event Manager Console for Unix provided with the PATROL product. The PEM Console is a graphical user interface that allows you to manage the events generated by PATROL as it monitors your applications. PATROLWATCH for Web Browsers User Guide provides the ability to view PATROL monitored hosts and applications using the Internet and platform-specific browsing technology. PATROLWATCH for Windows User Guide describes the standalone event manager for Windows. Specific PATROL Knowledge Module user guides contain task-oriented information for loading and modifying individual PATROL KMs used in monitoring and managing operating systems, databases, Knowledge Modules, and applications. PATROL Event Manager (PEM) Documents PATROL Knowledge Module (KM) Documents xvi PATROL for HP Data Protector by OTL Software - User Guide Category Document Purpose PATROL Software Development Kit (SDK) Documents PATROL Script Language Reference Manual describes the PATROL Script Language (PSL) data types, syntax, operators, statements, and built-in functions. PATROL Script Language Dubugger for Unix Reference Manual discusses the PSL dubugger available through the PATROL Developer Console for Unix. The PSL debugger provides an interactive GUI environment for debugging PSL processes and scripts in the PATROl Agent. PATROL Online Help Developers Guide provides guidelines and procedures for implementing a BMC Software Help File. The PATROL Online Help Developers Guide includes elements of style, design, and presentation. PATROL Knowledge Module Developers Style Guide presents the objectives, methods and requirements of PATROL Knowledge Module development and includes these topics: • KM Style • setup application • packaging and structure • efficiency and usage PATROL API Reference Manual describes the PATROL API, a series of functions defined in a C header file that allow a user-written non-PATROL program to connect to PATROL or read a PATROL event log circular file. Utility Document PATROL KM Migrator User Guide describes how you can incorporate your KM customisations into the current version. Supplemental Documents Release Notes and Technical Bulletins explain the latest updates to PATROL products. These hardcopy publications can be requested from BMC Software, Inc., or can be viewed on BMC Software’s Internet World Wide Web site (http://www.bmc.com/) when you have registered for Customer Support. Each PATROL Console and each KM come with an extensive online help facility that is available through the PATROL Console Help menu option. The online documentation contains reference information about PATROL Console features and options and about KM parameters. About this Guide xvii Documentation Sequence The following tables provide the suggested sequence for using PATROL documentation. An asterisk denotes additional documentation that may be applicable to your job function. xviii PATROL for HP Data Protector by OTL Software - User Guide 3 4 Database Administrator responsible for monitoring and administering databases Operator - responsible for monitoring environments 1 1 2 3 PATROLVIEW™ Guide(s) - Specific PATROL KM Developer’s Style Guide 2 PATROL PSL Reference Manual 1 PATROL API Reference Manual Systems Administrator/Network Manager - responsible for administering Unix or other operating systems and networks PATROL KM User Guide(s) - Specific 4 PATROL Charting Server Reference Manual 3 PATROL Command Line Reference Manual 2 PATROL for Unix User Guide 1 PATROL Agent Reference Manual Project Engineer - responsible for implementing PATROL and rollout PATROL for Unix Getting Started then read these documents in the order shown: PATROL Installation Guide - Specific If you work as a... PATROLWATCH™ Guides When Used with the PATROL Console for Unix 5 6 7 8 9 2 3 4 5 4 5 6 7 3 4 5 9 10 Help Desk Personnel - responsible for troubleshooting user problems 1 2 Applications Programmer/Developer responsible for developing KMs 1 2 5 3 6 4 5 6 7 8 About this Guide xix 4 Database Administrator responsible for monitoring and administering databases Operator - responsible for monitoring environments 1 1 2 3 5 6 7 8 9 2 3 4 5 4 5 6 7 3 4 5 9 10 Help Desk Personnel - responsible for troubleshooting user problems 1 2 Applications Programmer/Developer responsible for developing KMs 1 2 xx PATROLVIEW™ Guide(s) - Specific 3 PATROL KM Developer’s Style Guide 2 PATROL PSL Reference Manual 1 PATROL API Reference Manual Systems Administrator/Network Manager - responsible for administering Unix or other operating systems and networks PATROL KM User Guide(s) - Specific 4 PATROL Charting Server Reference Manual 3 PATROL Command Line Reference Manual 2 PATROL for Unix User Guide 1 PATROL Agent Reference Manual Project Engineer - responsible for implementing PATROL and rollout PATROL for Unix Getting Started then read these documents in the order shown: PATROL Installation Guide - Specific If you work as a... PATROLWATCH™ Guides When Used with the PATROL Console for Windows 5 3 6 4 PATROL for HP Data Protector by OTL Software - User Guide 5 6 7 8 Where to Look for Information The following table summarizes where to look for more information on using PATROL, Knowledge Modules, and PATROL integration products to perform typical tasks. If you want information about... See the... adding computers to Patrol PATROL for Unix Getting Started or the PATROL for Windows User Guide (Volume 1) changing the behavior of the PATROL console or the PATROL Agent by using a script or operating system command line PATROL Command Line Interfaces Reference Manual changing the PATROL Agent configuration PATROL Agent Reference Manual changing various parameters in a real-time environment PATROL Console Charting Server Reference Manual or the PATROL for Windows User Guide (Volume 2) connecting to PATROL form a network manager PATROLVIEW user guides and the PATROLINK for CA-Unicenter Reference Manual defining your monitoring environment PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 1) KMs in general PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 1) KM versioning and customizations PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 3) managing monitored objects PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 2) specific applications appropriate Knowledge Module’s user guide and online help specific menu commands appropriate Knowledge Module’s user guide and online help specific parameters appropriate Knowledge Module’s user guide and online help starting and stopping the PATROL Console PATROL installation guides, PATROL for Unix Getting Started, and the PATROL Windows User Guide (Volume 1) starting and stopping the PATROL Agent PATROL installation guides, PATROL for Unix Getting Started, and the PATROL Windows User Guide (Volume 1) About this Guide xxi If you want information about... See the... managing events PATROL for Unix User Guide, the PATROL Event Manager Console for Unix User Guide, or the PATROL for Windows User Guide (Volume 2) the PATROL interface PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 1) the PATROL Script Language (PSL) PATROL Script Language Reference Manual working with menu commands PATROL for Unix Getting Started or the PATROL for Windows User Guide (Volume 2) working with parameters PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 2) working with tasks PATROL for Unix Getting Started or the PATROL for Windows User Guide (Volume 2) unloading the KM PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 1) customizing commands (PATROL Developer Console required) PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 3) customizing a computer class (PATROL Developer Console required) PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 3) customizing an InfoBox (PATROL Developer Console required) PATROL for Unix Getting Started or the PATROL for Windows User Guide (Volume 3) defining an application (PATROL Developer Console required) PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 3) defining a parameter (PATROL Developer Console required) PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 3) PSL commands and writing PSL scripts (PATROL Developer Console required) PATROL Script Language Reference Manual debugging your PSL scripts (PATROL Developer Console required) PATROL Script Language Debugger for Unix Reference Manual or the PATROL for Windows User Guide (Volume 2) xxii PATROL for HP Data Protector by OTL Software - User Guide Conventions This guide contains detailed procedures about using the PATROL for HP Data Protector with the PATROL Console for Unix and the PATROL Console for Windows. When instructions for the two Consoles differ, you’ll see a heading such as “With the PATROL Console for Unix” or “With the PATROL Console for Windows”. The following special elements have been used in this guide to make it easier for you to use: Note Notes provide additional information about the current subject. Warning Warnings alert you to situations that can cause problems, such as the loss of data, if you do not follow the instructions carefully. All syntax, operating system terms, and literal examples are presented in this font. Italics in a command string signify variables. Text enclosed in angle brackets (< >) denotes variable information. Replace the variable information with the information it represents. The word choose is used in instruction text in the context of carrying out a series of menu choices to invoke some function. For example, “Choose File => Save.” In hardcopy documents, the symbol » denotes one-step instructions. About this Guide xxiii Mouse Controls Please note the function of the mouse buttons in all PATROL windows using: Unix Button Windows Action Button Action Function MB1 Click ... Double-Clink ... Left mouse button Click ... Double-click ... Selects an icon, menu command, or button; opens an icon’s container. MB2 Using MB2, click ... - - Displays an icon’s InfoBox. MB3 Using MB3, click ... Right mouse button Right-click the ... Displays an icon’s pop-up menu. With the PATROL Console for Unix The following figure shows the names and positions of the buttons on right- and left-handed three- and two-button mouse devices when used with the PATROL Console for Unix. MB2 is simulated on a two-button mouse by simultaneously pressing the two buttons (MB1 and MB3). xxiv PATROL for HP Data Protector by OTL Software - User Guide With the PATROL Console for Windows The following figure shows the names and positions of the buttons on right- and left-handed two-button mouse devices when used with the PATROL Console for Windows. About this Guide xxv With any PATROL Console One-button mouse devices such as those used by Apple Macintosh assign MB1 (or left mouse button) to the single mouse button and use a user-selectable combination of option and arrow keys to simulate MB2 and MB3 (or right mouse button). Refer to the documentation for the Macintosh X Window emulation software for details. xxvi PATROL for HP Data Protector by OTL Software - User Guide 1 Introduction 1 This chapter provides you with a brief overview of PATROL® for HP Data Protector by OTL Software (also referred to as HPO KM). The following topics are discussed: PATROL for HP Data Protector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Supported Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Supported Software Versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Security Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Disk and Memory Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Applications and Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Hierarchical Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Instance Naming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 InfoBoxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31 Introduction 1-1 PATROL for HP Data Protector A Knowledge Module is a set of files that contain knowledge in the form of command descriptions, application, parameters, and recovery actions that PATROL can use to monitor HP Data Protector events. PATROL for HP Data Protector parameters allow you to analyze HP Data Protector backup status information quickly and easily because they can provide a detailed statement of backup activity over time. You can clearly identify peaks, troughs, and trends in the performance of backup resources. By enabling you to detect problems, optimize systems, analyze trends, plan capacity, and manage multiple hosts simultaneously, HPO KM helps you ensure that your HP Data Protector installations run efficiently 24 hours a day. Features Key features of the HPO KM include: 1-2 • Monitoring HP Data Protector server and client system availability • Monitoring backup and restore sessions • Notifying tape mount requests • Monitoring libraries and tape devices • Monitoring HP Data Protector database • Monitoring media pools • Monitoring log files • Displaying HP Data Protector infrastructure • Triggering appropriate events to PEM PATROL for HP Data Protector by OTL Software - User Guide System Requirements Supported Operating Systems The PATROL for HP Data Protector can be run on the following operating systems: • • • • HP-UX Solaris Linux Windows PATROL for HP Data Protector may run on other platforms but has not been tested. Supported Software Versions The following table contains a list of required software and their versions supported by PATROL for HP Data Protector. Table 1-1 Required Software for HPO KM Software Version HP Data Protector 4.0 and above BMC Software PATROL Agent 3.4.20 and above BMC Software PATROL Console 3.4 and above BMC ProactiveNet Performance Management Portal 2.3.00 and above Introduction 1-3 Security Requirements HPO KM requires administrative privileges to run HP Data Protector CLIs. If the root (on Unix platforms) or administrator (on Windows platforms) user account is not desirable then a user account with HP Data Protector administrative privileges must be created. Refer the HP Data Protector Administrator’s Guide for details on how to configure administrators. This administrator user details are entered during the configuration of the KM. HPO KM will execute pkginfo (on Solaris) or swlist (on HP-UX) command to check the HP Data Protector software packages. So these commands should be executable by the HP Data Protector administrator which is configured in the KM. On Windows platforms HP Data Protector installation is identified by checking the registry sub-keys under HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\OpenView\. Therefore the PATROL® Agent user should have read access to this registry path. Note 64-bit installation of HP Data Protector will not be detected through the 32-bit PATROL® Agent, unless the above registry path is copied under: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\. HPO KM needs read access to following files under HP Data Protector configuration path (/etc/opt/omni/ on Unix and C:\Program Files\OmniBack\Config\ on Windows): • • cell_server mom_server The CLIs that HPO KM need to run are as follows: • • • • • 1-4 omnicellinfo omnidb omnidbcheck omnidownload omnimnt PATROL for HP Data Protector by OTL Software - User Guide • • • • omnirpt omnistat omnisv.sh (on Unix) or omnisv (on Windows NT/2000) omnimnt If the Knowledge Module is not going to run as the root or Administrator accounts then the non-root user account must have access to run the above commands. Disk and Memory Usage When monitoring a standard installation of HP Data Protector Cell Manager using the HPO KM the PATROL® Agent will consume approximately 800 KBytes of additional system memory. The HP Data Protector Cell Manager will require about 600 KBytes of disk space under PATROL® Agent installation path. And the PATROL® Agent will generate approximately 200KBytes of history data per day. Note About 2 MBytes of disk space is required under the PATROL® Console installation path on the PATROL® Console server.The number of monitored HP Data Protector component instances can be reduced using the Configure KM => Set Instance Limits menu command available from the HP Data Protector application icon using any PATROL® Console. Introduction 1-5 Components Following is a list of HP Data Protector components monitored by the Knowledge Module: • Cell Manager • Database • Processes • Standalone Devices • Libraries • Backups • Restores • Mount Requests • Media Pools • Clients • Logs HPO KM consists of the application classes described in Table 1-2: Table 1-2 HPO KM Components Application Class Description Parent/Child Relationship HPO_SERVER Displays the Cell Manager (server) information Child of the Computer Instance HPO_DATABASE Displays HP Data Protector intrnal database information Child to HPO_SERVER HPO_PROC_CONTAINER Container for HPO_PROCESS instances Child to HPO_SERVER HPO_PROCESS Displays HP Data Protector process information Child to HPO_PROC_CONTAINER 1-6 PATROL for HP Data Protector by OTL Software - User Guide Table 1-2 HPO KM Components Application Class Description Parent/Child Relationship HPO_DEV_CONTAINER Container for HPO_DEVICE instances Child to HPO_SERVER HPO_DEVICE Displays standalone device information Child to HPO_DEV_CONTAINER HPO_LIB_CONTAINER Container for HPO_LIBRARY instances Child to HPO_SERVER HPO_LIBRARY Displays library information Child to HPO_LIB_CONTAINER HPO_LDEVICE Displays library device information Child to HPO_LIBRARY HPO_SPEC_CONTAINER Container for HPO_SPECIFICATION instances Child to HPO_SERVER HPO_SPECIFICATION Displays HP Data Protector backup specification information Child to HPO_SPEC_CONTAINER HPO_INTERACTIVE Container for interactive backup sessions (HPO_SESSION) Child to HPO_SPEC_CONTAINER HPO_SESSION Displays HP Data Protector backup session information Child to HPO_SPECIFICATION or HPO_INTERACTIVE HPO_REST_CONTAINER Container for HPO_RSESSION instances Child to HPO_SERVER HPO_RSESSION Displays HP Data Protector restore session information Child to HPO_REST_CONTAINER HPO_MNT_CONTAINER Container for HPO_MOUNT instances Child to HPO_SERVER HPO_MOUNT Displays HP Data Protector mount request information Child to HPO_MNT_CONTAINER HPO_POOL_CONTAINER Container for HPO_POOL instances Child to HPO_SERVER HPO_POOL Displays HP Data Protector pool and media information Child to HPO_POOL_CONTAINER HPO_CLNT_CONTAINER Container for HPO_CLIENT instances Child to HPO_SERVER HPO_CLIENT Displays HP Data Protector client information Child to HPO_CLNT_CONTAINER Introduction 1-7 Table 1-2 HPO KM Components Application Class Description Parent/Child Relationship HPO_LOG_CONTAINER Container for HPO_LOG instances Child to HPO_SERVER HPO_LOG Displays HP Data Protector log information Child to HPO_LOG_CONTAINER Figure 1-1 on page 1-8 displays the icons for each successfully configured HPO KM application classes. Figure 1-1 1-8 PATROL for HP Data Protector Application Icons PATROL for HP Data Protector by OTL Software - User Guide Applications and Icons Table 1-3 contains information on each application in the PATROL for HP Data Protector. For information on parameter icons, refer to the PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 2). Table 1-3 Icon and Name PATROL for HP Data Protector Icons and their Descriptions Application Class Description HPO_SERVER Represents the HP Data Protector Cell Manager and its application classes HPO_SERVER Represents the HP Data Protector Cell Manager in the un-configured state HPO_DATABASE Represents the HP Data Protector internal database HPO_PROC_CONTAINER HP Data Protector processes container icon HPO_PROCESS Represents process instance icon HP Data Protector HPO_SETUP Database Processes Labeled by the name of the process rds Introduction 1-9 Table 1-3 Icon and Name PATROL for HP Data Protector Icons and their Descriptions Application Class Description HPO_DEV_CONTAINER Container icon for standalone devices HPO_DEVICE Represents the standalone device instance Standalone Devices Labeled by the name of the device given in HP Data Protector DDS3_otlu04 HPO_LIB_CONTAINER Container icon for tape libraries HPO_LIBRARY Represents the tape library instance Libraries Container icon for library device instances Labeled by the name of the tape library given in HP Data Protector Stk1_otlu04 HPO_LDEVICE Represents the library device instance Labeled by the name of the library device given in HP Data Protector Stk1_Dlt1 HPO_SPEC_CONTAINER Represents all HP Data Protector backup activity Container icon for backup specifications Backups 1-10 PATROL for HP Data Protector by OTL Software - User Guide Table 1-3 Icon and Name PATROL for HP Data Protector Icons and their Descriptions Application Class Description HPO_SPECIFICATION Represents HP Data Protector backup specification instance Container icon for all backup sessions of the backup specification SAP_backup Labeled by the name of the backup specification HPO_INTERACTIVE Container icon for all interactive backup sessions HPO_SESSION Represents HP Data Protector backup session instance Interactive Labeled by the session id 2002/01/05-11 HPO_REST_CONTAINER Represents all HP Data Protector restore activity Container icon for restore sessions Restores HPO_RSESSION Represents HP Data Protector restore session instance Labeled by the session id 2002/01/05/12 HPO_MNT_CONTAINER Container icon for all HP Data Protector mount requests Mount Requests Introduction 1-11 Table 1-3 Icon and Name PATROL for HP Data Protector Icons and their Descriptions Application Class Description HPO_MOUNT Represents HP Data Protector mount request instance Labeled in the format: on tape1 on Stk1_Dlt1 HPO_POOL_CONTAINER Container icon for all HP Data Protector media pools HPO_POOL Represents HP Data Protector media pool instance Media Pools Labeled by the name of the media pool SAP_pool HPO_CLNT_CONTAINER Container icon for all HP Data Protector clients HPO_CLIENT Represents HP Data Protector client instance Clients Labeled by the hostname of the client otlu04 1-12 PATROL for HP Data Protector by OTL Software - User Guide Table 1-3 Icon and Name PATROL for HP Data Protector Icons and their Descriptions Application Class Description HPO_LOG_CONTAINER Container icon for all HP Data Protector logs HPO_LOG Represents HP Data Protector log instance Logs Labeled by the name of the log file media.log Hierarchical Structure PATROL for HP Data Protector is organized as groups of application classes. Figure 1-2 shows each application class from Table 1-2 in a graphical representation to describe the hierarchical structure. Note The top level icons for HPO KM is a single instance of the HPO_SERVER application class, labeled HP Data Protector. All HP Data Protector clients are monitored from the Cell Manager. Only one installed version of HP Data Protector will be monitored. Automatic discovery will initially detect the currently active version of HP Data Protector. By double-clicking an application class icon, you will find the parameters that monitor your HP Data Protector system. Instead of parameters, some application classes may contain additional application classes, application instances, or both. For example, within the HPO_LIB_CONTAINER application class, you will find one icon for Introduction 1-13 each discovered tape library. Within each of these discovered tape libraries will be an icon for each device within the library. The icon for each library device represents an instance of the HPO_LDEVICE application class. From each device instance icon, you can find parameters for that device instance. Note Some application classes have no parameters and are present only to indicate the hierarchy. HPO_SERVER OmniBack II HPO_DATABASE Database HPO_PROC_CONTAINER Processes HPO_DEV_CONTAINER Standalone Devices HPO_LIB_CONTAINER Libraries HPO_CLNT_CONTAINER Clients HPO_PROCESS Process Name HPO_DEVICE Device Name HPO_LIBRARY Library Name HPO_CLIENT Client Name HPO_LDEVICE Device Name HPO_SERVER OmniBack II HPO_SPEC_CONTAINER Backup Specifications HPO_SPECIFICATION Backup Spec Name HPO_REST_CONTAINER Restores HPO_MNT_CONTAINER Mount Requests HPO_POOL_CONTAINER Media Pools HPO_LOG_CONTAINER Logs HPO_RSESSION Restore Session ID HPO_MOUNT Medium on Device HPO_POOL Pool Name HPO_LOG Log File Name HPO_INTERACTIVE Interactive HPO_SESSION Backup Session ID Figure 1-2 1-14 PATROL for HP Data Protector Application Class Hierarchy PATROL for HP Data Protector by OTL Software - User Guide Instance Naming Each application in the KM uses a naming convention to differentiate the particular instance. HPO_SERVER Application Instance Naming There is only one instance of the HPO_SERVER application and this is labeled HP Data Protector, after the product name. When the KM is in un-configured state it will be labeled HPO_SETUP. HPO_DATABASE Application Instance Naming There is only one application instance for HPO_DATABASE which monitors the HP Data Protector internal database. It is labeled Database. HPO_PROC_CONTAINER Application Instance Naming There is only one application instance for HPO_PROC_CONTAINER and it is labeled Processes. HPO_PROCESS Application Instance Naming Each monitored HP Data Protector processes are labeled by the name of the process, e.g. rds. HPO_DEV_CONTAINER Application Instance Naming There is only one application instance for HPO_DEV_CONTAINER and it is labeled Standalone Devices. HPO_DEVICE Application Instance Naming Each standalone tape device instance is labeled by the name of the device, e.g. DDS3_otlu04. Introduction 1-15 HPO_LIB_CONTAINER Application Instance Naming There is only one application instance for HPO_LIB_CONTAINER and it is labeled Libraries. HPO_LIBRARY Application Instance Naming An instance is created for each library discovered, and labeled with the library name, e.g. Stk1_otlu04. HPO_LDEVICE Application Instance Naming Each library tape device instance is labeled by the name of the device, e.g. Stk1_Dlt1. HPO_SPEC_CONTAINER Application Instance Naming There is only one application instance for HPO_SPEC_CONTAINER and it is labeled Backups. HPO_SPECIFICATION Application Instance Naming Each backup specification defined in HP Data Protector is represented by an application instance of HPO_SPECIFICATION. They are labeled by the name of the backup specification, e.g. SAP_backup. HPO_INTERACTIVE Application Instance Naming There is only one application instance for HPO_INTERACTIVE and it is labeled Interactive. HPO_SESSION Application Instance Naming Each backup session in HP Data Protector is represented by an application instance of HPO_SESSION. They are labeled by the session id, e.g. 2002/01/05-12. 1-16 PATROL for HP Data Protector by OTL Software - User Guide HPO_REST_CONTAINER Application Instance Naming There is only one application instance for HPO_REST_CONTAINER and it is labeled Restores. HPO_RSESSION Application Instance Naming Each restore session in HP Data Protector is represented by an application instance of HPO_RSESSION. They are labeled by the session id, e.g. 2002/01/05-11. HPO_MNT_CONTAINER Application Instance Naming There is only one application instance for HPO_MNT_CONTAINER and it is labeled Mount Requests. HPO_MOUNT Application Instance Naming Each HP Data Protector tape mount request is represented by an application instance of HPO_MOUNT. They are labeled in the format on , e.g. Tape1 on Stk1_Dlt1. HPO_POOL_CONTAINER Application Instance Naming There is only one application instance for HPO_POOL_CONTAINER and it is labeled Media Pools. HPO_POOL Application Instance Naming Each media pool in HP Data Protector is represented by an application instance of HPO_POOL. They are labeled by the name of the media pool, e.g. SAP_pool. HPO_CLNT_CONTAINER Application Instance Naming There is only one application instance for HPO_CLNT_CONTAINER and it is labeled Clients. Introduction 1-17 HPO_CLIENT Application Instance Naming Each client in HP Data Protector is represented by an application instance of HPO_CLIENT. They are labeled by the hostname of the client, e.g. otlu04. HPO_LOG_CONTAINER Application Instance Naming There is only one application instance for HPO_LOG_CONTAINER and it is labeled Logs. HPO_LOG Application Instance Naming Each configured log file in HP Data Protector is represented by an application instance of HPO_LOG. They are labeled by the name of the log file, e.g. media.log. InfoBoxes InfoBoxes display summary information about an instance or application. HPO_SERVER Application InfoBox Listed below are the InfoBox items available for the HPO_SERVER application instance labeled HP Data Protector: Table 1-4 1-18 HPO_SERVER Application InfoBox Items Info Item Meaning KM Name Name of the Knowledge Module KM Version Version of the Knowledge Module KM Release Date Date of release of the Knowledge Module KM License Name Name of the Organisation/Person this KM is licensed to KM Serial Number Serial Number of the Software License KM License Host Name Name of the host this KM is licensed to KM License Key License Activation Key PATROL for HP Data Protector by OTL Software - User Guide Table 1-4 HPO_SERVER Application InfoBox Items Info Item Meaning KM Capacity Limits Capacity limitations in the license key KM Function Codes Enabled function codes in the license key KM Expiry Date Expiry date of the license key Platform Description Operating system description of the local host Application Description Product name as used by the vendor Application Version Version of HP Data Protector software Cell Manager Host name of the HP Data Protector Cell Manager MMDB Server Host name of the HP Data Protector MMDB server Licensing Server Host name of the HP Data Protector Licensing server HPO_DATABASE Application InfoBox Listed below are the InfoBox items available for the HPO_DATABASE application instance labeled Database: Table 1-5 HPO_DATABASE Application InfoBox Items Info Item Meaning DB Server Host name of the HP Data Protector Database server DB Directory Path Directory path of the HP Data Protector Database Last DB Backup Date and time of the last successful HP Data Protector Database backup Last DB Backup Mode Mode of the last successful HP Data Protector Database backup Last DB Backup Session ID Backup session id of the last successful HP Data Protector Database backup Introduction 1-19 Table 1-5 HPO_DATABASE Application InfoBox Items Info Item Meaning Last DB Purge Date and time of the last successful HP Data Protector Database purge Elapsed OmniDB Collector Time Time since last database collector execution HPO_PROC_CONTAINER Application InfoBox Listed below are the InfoBox items available for the HPO_PROC_CONTAINER application instance labeled Processes: Table 1-6 HPO_PROC_CONTAINER Application InfoBox Items Info Item Meaning Elapsed Process Collector Time Time since last process collector execution HPO_PROCESS Application InfoBox Listed below are the InfoBox items available for the HPO_PROCESS application instance labeled by the name of the process: Table 1-7 1-20 HPO_PROCESS Application InfoBox Items Info Item Meaning Process Description Description of the HP Data Protector Process Process ID Process ID (PID) of the HP Data Protector Process Process State Description Description of the process state Process Owner Owner of the process Process Command Complete command that started the process Elapsed Process Collector Time Time since last process collector execution PATROL for HP Data Protector by OTL Software - User Guide HPO_DEV_CONTAINER Application InfoBox Listed below are the InfoBox items available for the HPO_DEV_CONTAINER application instance labeled Standalone Devices: Table 1-8 HPO_DEV_CONTAINER Application InfoBox Items Info Item Meaning Number of Standalone Devices Number of standalone devices discovered by the device collector Elapsed Device Collector Time Time since last device collector execution Elapsed Session Collector Time Time since last session collector execution HPO_DEVICE Application InfoBox Listed below are the InfoBox items available for the HPO_DEVICE application instance labeled by the name of the standalone device: Table 1-9 HPO_DEVICE Application InfoBox Items Info Item Meaning Device Name Logical name of the standalone device Device Description Description of the standalone device Device Host Host name of the media client where the device is attached Device Type Type of the device (standalone) Device Enabled/Disabled? Whether the device is enabled or disabled according to HP Data Protector database Device Status Status of the device Number of Drives Number of drives in the device chain Media Type Type of the media used by this device Default Media Pool Default media pool used by the device Elapsed Device Collector Time Time since last device collector execution Elapsed Session Collector Time Time since last session collector execution Introduction 1-21 HPO_LIB_CONTAINER Application InfoBox Listed below are the InfoBox items available for the HPO_LIB_CONTAINER application instance labeled Libraries: Table 1-10 HPO_LIB_CONTAINER Application InfoBox Items Info Item Meaning Number of Libraries Number of libraries discovered by the device collector Elapsed Device Collector Time Time since last device collector execution Elapsed Session Collector Time Time since last session collector execution HPO_LIBRARY Application InfoBox Listed below are the InfoBox items available for the HPO_LIBRARY application instance labeled by the name of the library: Table 1-11 1-22 HPO_LIBRARY Application InfoBox Items Info Item Meaning Library Name Logical name of the library Library Description Description of the library Library Host Host name of the media client where the library is attached Library Type Type of the library Media Type Type of the media used by the library Default Media Pool Default media pool used by the device Number of Drives Number of configured drives in the library Elapsed Device Collector Time Time since last device collector execution PATROL for HP Data Protector by OTL Software - User Guide HPO_LDEVICE Application InfoBox Listed below are the InfoBox items available for the HPO_LDEVICE application instance labeled by the name of the library device: Table 1-12 HPO_LDEVICE Application InfoBox Items Info Item Meaning Device Name Logical name of the device Device Description Description of the device Device Host Host name of the media client where the device is attached Library Name Logical name of the library where the device is configured Device Enabled/Disabled? Whether the device is enabled or disabled according to HP Data Protector database Device Status Status of the device Media Type Type of the media used by this device Default Media Pool Default media pool used by the device Elapsed Device Collector Time Time since last device collector execution Elapsed Session Collector Time Time since last session collector execution HPO_SPEC_CONTAINER Application InfoBox Listed below are the InfoBox items available for the HPO_SPEC_CONTAINER application instance labeled Backups: Table 1-13 HPO_SPEC_CONTAINER Application InfoBox Items Info Item Meaning Elapsed Spec Collector Time Time since last specification collector execution Introduction 1-23 HPO_SPECIFICATION Application InfoBox Listed below are the InfoBox items available for the HPO_SPECIFICATION application instance labeled by the name of the backup specification: Table 1-14 1-24 HPO_SPECIFICATION Application InfoBox Items Info Item Meaning Specification Name Name of the backup specification Specification Description Description of the backup specification Backup Group Group name where the backup specification belongs to Pre-exec Pre-exec script name Post-exec Post-exec script name Last Full Backup Date and time of the last successful full backup for this specification Last Full Backup Session ID Session ID of the last successful full backup for this specification Last Incremental Backup Date and time of the last successful incremental backup for this specification Last Incr Backup Session ID Session ID of the last successful incremental backup for this specification Next Full Backup Date and time of the next scheduled full backup for this specification Next Incremental Backup Date and time of the next scheduled incremental backup for this specification Elapsed Spec Collector Time Time since last specification collector execution Elapsed Session Collector Time Time since last session collector execution PATROL for HP Data Protector by OTL Software - User Guide HPO_INTERACTIVE Application InfoBox Listed below are the InfoBox items available for the HPO_INTERACTIVE application instance labeled Interactive: Table 1-15 HPO_INTERACTIVE Application InfoBox Items Info Item Meaning Elapsed Session Collector Time Time since last session collector execution HPO_SESSION Application InfoBox Listed below are the InfoBox items available for the HPO_SESSION application instance labeled by the backup session id: Table 1-16 HPO_SESSION Application InfoBox Items Info Item Meaning Session ID Backup session id Specification Name Name of the backup specification Type Type of the session (Backup) Mode Mode of the session (full/incremental) Session Status Status of the session Session Owner Owner of the session Start Time Date and time when the session started End Time Date and time when the session ended Duration Time taken to complete the session or time elapsed if the session is not complete Success Percent Percentage of success Completed Size Size of the completed backup in MBytes Completed Percentage Percentage of completion, calculated by using the completed size and the size of the last similar successful backup Time Remaining Remaining time for the backup to complete, calculated by finding the difference between the duration of the last similar successful backup and the elapsed time of the current session Introduction 1-25 Table 1-16 HPO_SESSION Application InfoBox Items Info Item Meaning Number of Files Number of files backed up Number of Clients Number of clients backed up Number of Objects Number of objects backed up Pending Disk Agents Number of disk agents pending Running Disk Agents Number of disk agents running Completed Disk Agents Number of disk agents completed Failed Disk Agents Number of disk agents failed Number of Errors Number of (critical and major) errors occurred during the backup Number of Warnings Number of warnings occurred during the backup Number of Media Number of media used by the backup session Previous Backup Time Time taken for the last similar successful backup Previous Backup Size Size of the last similar successful backup Previous Backup Files Number file backed up for the last similar successful backup Previous Backup Session ID Session id of the last similar successful backup Alarm Cleared Date and time when the alarm was cleared Elapsed Session Collector Time Time since last session collector execution HPO_REST_CONTAINER Application InfoBox Listed below are the InfoBox items available for the HPO_REST_CONTAINER application instance labeled Restores: Table 1-17 1-26 HPO_REST_CONTAINER Application InfoBox Items Info Item Meaning Elapsed Session Collector Time Time since last session collector execution PATROL for HP Data Protector by OTL Software - User Guide HPO_RSESSION Application InfoBox Listed below are the InfoBox items available for the HPO_RSESSION application instance labeled by the restore session id: Table 1-18 HPO_RSESSION Application InfoBox Items Info Item Meaning Session ID Restore session id Specification Name Name of the backup specification (Interactive) Type Type of the session (Restore) Session Status Status of the session Session Owner Owner of the session Start Time Date and time when the session started End Time Date and time when the session ended Duration Time taken to complete the session or time elapsed if the session is not complete Number of Errors Number of (critical and major) errors occurred during the restore Number of Warnings Number of warnings occurred during the restore Alarm Cleared Date and time when the alarm was cleared Elapsed Session Collector Time Time since last session collector execution HPO_MNT_CONTAINER Application InfoBox Listed below are the InfoBox items available for the HPO_MNT_CONTAINER application instance labeled Mount Requests: Table 1-19 HPO_MNT_CONTAINER Application InfoBox Items Info Item Meaning Elapsed Session Collector Time Time since last session collector execution Introduction 1-27 HPO_MOUNT Application InfoBox Listed below are the InfoBox items available for the HPO_RSESSION application instance labeled in the format on : Table 1-20 HPO_MOUNT Application InfoBox Items Info Item Meaning Specification Name Specification name of the session issuing mount request Session ID Id of the session issuing mount request Session Type Type of the session issuing mount request Session Owner Owner of the session issuing mount request Session Start Time Date and time when the session started Mount Requestor Requestor of the mount request Mount Request Time Date and time when the mount the mount request was issued Medium ID ID of the medium to be mounted Medium Label Label of the medium to be mounted Medium Location Location of the medium to be mounted Device Logical device name where the medium should be mounted Device Host Host name of the media client where the mount request device is attached Physical Device Physical device name of the mount request device Elapsed Session Collector Time Time since last session collector execution HPO_POOL_CONTAINER Application InfoBox Listed below are the InfoBox items available for the HPO_POOL_CONTAINER application instance labeled Media Pools: Table 1-21 1-28 HPO_POOL_CONTAINER Application InfoBox Items Info Item Meaning Elapsed Pool Collector Time Time since last pool collector execution PATROL for HP Data Protector by OTL Software - User Guide HPO_POOL Application InfoBox Listed below are the InfoBox items available for the HPO_POOL application instance labeled by the name of the pool: Table 1-22 HPO_POOL Application InfoBox Items Info Item Meaning Pool Name Name of the media pool Pool Description Description of the media pool Media Type Type of the media used in this media pool Policy Policy of the media pool Medium Age Limit Age limit of medium in this media pool Medium Overwrites Number of maximum overwrites allowed for medium in this media pool Magazine Support Whether medium magazine is supported for this pool (Yes/No) Elapsed Pool Collector Time Time since last pool collector execution HPO_CLNT_CONTAINER Application InfoBox Listed below are the InfoBox items available for the HPO_CLNT_CONTAINER application instance labeled Clients: Table 1-23 HPO_CLNT_CONTAINER Application InfoBox Items Info Item Meaning Elapsed Client Collector Time Time since last client collector execution HPO_CLIENT Application InfoBox Listed below are the InfoBox items available for the HPO_CLIENT application instance labeled by the hostname of the client: Table 1-24 HPO_CLIENT Application InfoBox Items Info Item Meaning Client Name Host name of the HP Data Protector client Platform Description of the client platform Introduction 1-29 Table 1-24 HPO_CLIENT Application InfoBox Items Info Item Meaning Cell Console Version Version of the HP Data Protector Cell Console installed on the client Disk Agent Version Version of the HP Data Protector Disk Agent installed on the client Media Agent Version Version of the HP Data Protector Media Agent installed on the client Elapsed Client Collector Time Time since last client collector execution HPO_LOG_CONTAINER Application InfoBox Listed below are the InfoBox items available for the HPO_LOG_CONTAINER application instance labeled Logs: Table 1-25 HPO_CLNT_CONTAINER Application InfoBox Items Info Item Meaning Log Directory Path The directory path for HP Data Protector log files Elapsed Log Collector Time Time since last log collector execution HPO_LOG Application InfoBox Listed below are the InfoBox items available for the HPO_LOG application instance labeled by the name of the log file: Table 1-26 1-30 HPO_CLIENT Application InfoBox Items Info Item Meaning Log Name File name of the HP Data Protector log file Log Full Path Full path name of the log file Last Modified Date and time when the log file is modified last Elapsed Log Collector Time Time since last log collector execution PATROL for HP Data Protector by OTL Software - User Guide Where to Go from Here The following table suggests topics that you should read next: If you want information on... Refer to... How to use online help Help => Help Topics from the PATROL Console on Windows platforms and Help => On Knowledge Modules from the PATROL Console on Unix platforms How to load and configure HPO KM Chapter 2, “Getting Started,” What a certain menu command does Chapter 3, “Menu Summary,” and the online help What a certain parameter does Chapter 4, “Parameter Summary,” and the online help How to monitor HP Data Protector using this KM Chapter 5, “Monitoring HP Data Protector,” Introduction 1-31 1-32 PATROL for HP Data Protector by OTL Software - User Guide 2 Getting Started 2 This chapter provides you with information that you will need to get started with PATROL for HP Data Protector (also referred to as HPO KM). The following topics are discussed: Preparing to Use HPO KM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 KM Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 License Requirements for the KM. . . . . . . . . . . . . . . . . . . . . . . . 2-2 Software Requirements for the KM. . . . . . . . . . . . . . . . . . . . . . . 2-2 Installing the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Installing the KM (Using BMC Installation Utility) . . . . . . . . . . 2-3 Preparing to Install or Upgrade (Using All in One Exe/Zip File) 2-4 Installing the KM on a Unix Platform . . . . . . . . . . . . . . . . . . . . . 2-5 Installing the KM on a Microsoft Windows Platform . . . . . . . . . 2-6 Installing or Upgrading the PAR file on BPPM Portal . . . . . . . . 2-7 Loading the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Preparing to Load the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Loading the KM on PATROL Console . . . . . . . . . . . . . . . . . . . . 2-8 Loading the KM on PATROL Central . . . . . . . . . . . . . . . . . . . . . 2-9 Loading the KM on BPPM Portal . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Configuring the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Licensing the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 Configuring Login Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 Discovery Cycle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15 Preloading the KM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16 Configuring the Installation Path . . . . . . . . . . . . . . . . . . . . . . . . . 2-16 Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17 Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18 Getting Started 2-1 Preparing to Use HPO KM After installing HPO KM, you must perform certain tasks before you can use the KM. If the PATROL Agent has not been installed, refer to the PATROL Installation Guide for installation procedures. Before proceeding, refer to the section “System Requirements” on page 1-3. KM Requirements This section describes the software and information requirements for setting up PATROL for HP Data Protector. License Requirements for the KM A valid license is required before you can use the KM. The HPO KM is shipped with a built-in 30 day trial key, which is deployed automatically when the product is first installed and loaded onto a PATROL Agent. The trial key will only work on a fresh installation and it will not license any subsequent installations. For more information on licensing, see the “Licensing the KM” on page 2-13 below. Software Requirements for the KM You must meet the general operating system platform and software requirements described under“System Requirements” on page 1-3. 2-2 PATROL for HP Data Protector User Guide Installing the KM This section describes steps required to install or upgrade the HPO KM. Installing the KM (Using BMC Installation Utility) 1. Check all prerequisites have been met. 2. Download the latest Installation Utility from BMC EPD site and extract the contents to create bmc_products directory under a temporary directory. 3. Extract the contents of the HPO KM distribution file (hpo_km_v12xx.zip on Microsoft Windows platforms or hpo_km_v12xx.tar on Unix platforms) to the same temporary directory, created in Step 2. 4. Start the Installation Utility (setup.exe on Microsoft Windows platforms or setup.sh on Unix platforms), follow the instructions and install the required components of the KM. Table 2-1 describes the contents of the HPO KM distribution file. Table 2-1 Contents of the Distribution File for Installation Utility File Description hpoagt12xxu Unix PATROL Agent installation utility files hpoagt12xxw MS Windows PATROL Agent installation utility files hpocon12xxu PATROL Console for Unix installation utility files hpocon12xxw PATROL Console for MS Windows installation utility files hpocs12xxu PATROL Central Console Server for Unix installation utility files hpocs12xxw PATROL Central Console Server for MS Windows installation utility files hpows12xx PATROL Central Web Server for Unix and PATROL Central Web Server for MS Windows installation utility files otl-hpo-solution-1.2.xx.par BMC ProactiveNet Performance Management Portal PAR file Getting Started 2-3 Preparing to Install or Upgrade (Using All in One Exe/Zip File) 1. Check all prerequisites have been met. 2. Extract the contents of the distribution file to a temporary folder. This distribution file can be obtained as a Microsoft Windows self-extracting file (hpo.exe), zip file (hpo.zip) or a compressed tar file (hpo.tar.Z). Zip files can be extracted using WinZip application or PKUNZIP command (Microsoft Windows platforms) or uncompress and tar command (Unix platforms). Table 2-2 describes the contents of the HPO KM distribution file. Table 2-2 Contents of the Distribution File File Description hpo_ug12.pdf User Guide hpo_rn.pdf Release Notes hpoagt12.exe MS Windows PATROL Agent installation file hpo_r12_agent.tar Unix PATROL Agent installation file hpo_r12_console.tar PATROL Console for Unix installation file hpocon12.exe PATROL Console for MS Windows installation file hpoconserver12.tar PATROL Central Console Server for Unix installation file hpocs12.exe PATROL Central Console Server for MS Windows installation file hpowebserver12.tar PATROL Central Web Server for Unix installation file hpows12.exe PATROL Central Web Server for MS Windows installation file otl-hpo-solution-1.2.xx.par BMC ProactiveNet Performance Management Portal PAR file 3. Read the Release Notes, and confirm all requirement for this release have been met. 4. If you are upgrading the HPO KM, please follow the steps described under “Uninstalling the KM” on page 5-30 to uninstall the old version of the KM before attempting to install the new version. 2-4 PATROL for HP Data Protector User Guide Installing the KM on a Unix Platform 1. Copy or ftp appropriate installation files under the paths for the relevant systems as shown in Table 2-3. Table 2-3 Unix Platform Installation Files and Extraction Paths File Path hpo_r12_agent.tar $PATROL_HOME/ on monitored Unix servers Example: /opt/bmc/Patrol3/ or /opt/bmc/Patrol3/Solaris29-sun4/ hpo_r12_console.tar $PATROL_HOME/ on PATROL Console for Unix Example: /opt/bmc/Patrol3/ or /opt/bmc/Patrol3/Solaris29-sun4/ hpoconserver12.tar $PATROL_ROOT/ on PATROL Central Console Server for Unix Example: /opt/bmc/Patrol7/ hpowebserver12.tar $BMC_ROOT/webcentral/ on PATROL Central Web Server for Unix Example: /opt/bmc/webcentral/ 2. Extract the contents of the installation .tar file as PATROL user, using: tar xvf 3. Remove the installation .tar file copied in Step 1. Getting Started 2-5 Installing the KM on a Microsoft Windows Platform 1. Copy or ftp appropriate installation files to a temporary folder (such as C:\temp\) on the relevant system. 2. Double-click the file and extract the contents of the self-extracting files to relevant paths as shown in Table 2-4 Table 2-4 MS Windows Platform Installation Files and Extraction Paths File Path hpoagt12.exe %PATROL_HOME%\ on monitored servers for HP Data Protector for Microsoft Windows Example: C:\Program Files\BMC Software\Patrol3\ hpocon12.exe %PATROL_HOME%\ on PATROL Console for MS Windows Example: C:\Program Files\BMC Software\Patrol3\ hpocs12.exe %PATROL_ROOT%\ on PATROL Central Console Server for MS Windows Example: C:\Program Files\BMC Software\Patrol7\ hpows12.exe %BMC_ROOT%\WebCentral\ on PATROL Central Web Server for MS Windows Example: C:\Program Files\BMC Software\WebCentral\ 3. Remove the self-extracting installation file copied in Step 1. 2-6 PATROL for HP Data Protector User Guide Installing or Upgrading the PAR file on BPPM Portal The PAR file enables BMC ProactiveNet Performance Management Portal to retrieve the KM data from the PATROL Agent. 1. Log on to the BMC ProactiveNet Performance Management Portal with portal credentials, and select the Portal tab. 2. Under Tasks in the navigation pane, select Performance Managers. 3. Click Upload 4. Click Browse and then select the PAR file extracted under the temporary folder on the local system. (otl-hpo-solution-1.2.xx.par) extracted under the temporary folder on the local system. 5. Click Upload. Note If you are upgrading the PAR file on BMC ProactiveNet Performance Management Portal, the initial Status of the newly uploaded PAR solution on Portal is “Unpublished“. To push-out the new version to effect the upgrade process, select the checkbox next to the new version PAR solution on Portal, and click Publish. Getting Started 2-7 Loading the KM This section provides instructions to load HPO KM on Microsoft Windows and Unix platforms. Before you load the HPO KM, you must install the KM on PATROL Console and PATROL Agent systems, following the instructions in “Installing the KM” on page 2-3. Preparing to Load the KM 1. Start the PATROL Console and update the connection to all PATROL Agent systems where the HPO KM is installed. 2. Check the value of the PATROL Agent tuning variable, “/AgentSetup/AgentTuning/pslInstructionMax”, and if necessary, increase it. Loading the KM on PATROL Console 1. From the PATROL Console menu bar, choose File => Load KM... 2. Select the HPO_LOAD.kml file, and click Open or OK. The HPO KM will be loaded to the PATROL Console, and all connected PATROL Agents will start discovering the HP Data Protector environment. If the automatic discovery successfully finds the HP Data Protector installation, HPO_SETUP instance will be instantiated, as shown in Figure 2-1. 2-8 PATROL for HP Data Protector User Guide Note This automatic discovery may take up to 5 minutes to instantiate the HPO_SETUP instance. Look for any error messages on the PATROL Console System Output Window (SOW) during the initial discovery.. Figure 2-1 HPO_SETUP Icon 3. Select File => Save Configuration to save the new list of loaded KMs as the PATROL Console user preference. 4. Repeat the above steps on each PATROL Console. Loading the KM on PATROL Central 1. Right click on the PATROL Main Map, and choose Load Knowledge Modules... A wizard box will display a list of all managed systems. 2. Select the managed systems where the HPO KM is to be loaded, and click Next>. The wizard will display a list of all available .kml files for the managed systems you selected. 3. Select the HPO_LOAD.kml file for each managed system, click Next> and Finish. Note If you cannot find the HPO_LOAD.kml file in the wizard list for any system you selected, then the KM has not been installed on that system. Check that you have followed the instructions in “Installing the KM” on page 2-3. Getting Started 2-9 The HPO KM will be loaded to the PATROL Central Console Server, and all connected selected managed systems will start discovering the HP Data Protector environment. If the automatic discovery successfully finds the HP Data Protector installation, the HPO_SETUP instance will be instantiated, as shown in Figure 2-1. Note This automatic discovery may take up to 5 minutes to instantiate HPO_SETUP instance. 4. Repeat the above steps for each PATROL Central Management Profile where HPO KM is to be unloaded. Loading the KM on BPPM Portal 1. Logon to BMC ProactiveNet Performance Management Portal with appropriate credentials to add infrastructure elements. 2. Click on Configure tab. 3. Under Tasks, select Elements to open the Elements page. 4. Click in Add. 5. Select Infrastructure Element, and click Next. 6. Select appropriate RSM, and click Next. 7. Enter the label for the element, select PATROL Integration, and click Next. 8. Select/create a group name, and click Next. 9. Select appropriate method to discover the PATROL Agent hosts, and click Next. 10. Fill the required details for discovering the PATROL Agents, and click Commit. 2-10 PATROL for HP Data Protector User Guide Configuring the KM Note This version of the HPO KM cannot be configured from BMC ProactiveNet Performance Management Portal. Use PATROL Console or PATROL Central Console to access the KM configuration menus (KM commands) described below. Once the HPO KM has been loaded the HPO_SETUP icon will appear. This allows the user to define the HP Data Protector login account information, and to enter KM license information. Figure 2-2 HPO_SETUP Icon Note Initially the parameters HPOLicenseState and HPOPasswordState will appear in ALARM state, since the license details and username/password details are yet to be configured. Getting Started 2-11 At this point the KM needs to be licensed and configured before the KM is able to start operation. Figure 2-3 HPO_SERVER Application Menu PATROL for HP Data Protector is shipped with a free 30 day trial license. As soon as KM is installed and loaded to the PATROL Agent on a new managed node, the trial license will be automatically activated. The trial license gives full monitoring capability for the KM, and works only once on a managed node. If you want to purchase a permanent license key, contact your local reseller or OTL Software Limited. To generate the license key, you will need to provide your system architectre details. 2-12 PATROL for HP Data Protector User Guide Licensing the KM Licensing the KM is performed by selecting a menu item available the from HPO KM Setup icon (HPO_SETUP) on the PATROL Console, Configure KM => License KM. Figure 2-4 License KM Menu This window allows the user to license the HPO KM. The KM is licensed on a per-server basis. Enter the license details exactly as supplied in the respective fields and click on Accept. If the license key is valid, following window will appear:. Figure 2-5 License Acknowledgement Getting Started 2-13 Configuring Login Details HPO KM needs to be configured for correct operation. All of HP Data Protector’s utilities require HP Data Protector Administrator level access privileges to operate correctly. If this account is not suitable for the environment then an account must be created and configured as Administrator for HP Data Protector (See HP Data Protector Administrator’s Guide for more details). This user account should be able to execute certain commands, which are listed in the section “Security Requirements” on page 1-4. To access the configuration menu select Configure KM => Configure Login Details menu from the HPO_SETUP icon or HP Data Protector icon. Figure 2-6 Configure Login Details Menu Enter the username and password details and click on OK. The password entered into the dialog box is stored encrypted only on the agent. Should this password be changed, the stored agent password must also be updated using the same menu. This is not an automatic process. If login details are valid, a confirmation will be displayed. Once both the license details and login details are entered successfully, after the next discovery cycle, the main HPO_SETUP icon will change to HP Data Protector. 2-14 PATROL for HP Data Protector User Guide If the license details are incorrect the parameter HPOLicenseState will appear in ALARM state. Similarly, if the login details are incorrect the parameter HPOPasswordState will remain in ALARM state. Note If at anytime the parameter HPOManagerStatus is in ALARM, then the rest of the KM may NOT function due to the requirement for the HP Data Protector Server processes to be running for the KM to operate. To start the rest of the KM working again, first start the processes, that are causing the ALARM situation with this parameter. Discovery Cycle Normally the initial full discovery of all objects of the KM may take up to 30 minutes after configuring the KM. By following the steps below this discovery process can be forced: 1. Choose KM Commands => Refresh Process Cache menu from the HP Data Protector icon. 2. Choose KM Commands => Utilities => Patrol => Force Discovery menu from the main computer icon. 3. Choose KM Commands => Refresh Parameters menu from the HP Data Protector icon. Getting Started 2-15 Preloading the KM The menu item KM Commands => Configure KM => Preload KM will preload the KM on to the agent namespace, which enables the KM to operate all the time without a PATROL® Console connection. The KM is not pre-loaded by default. It is recommended that the HPO KM is pre-loaded on the agent. If the preload is successful following message will be displayed. Figure 2-7 Preload KM Acknowledgement Configuring the Installation Path The discovery should detect the path of the HP Data Protector automatically. If the installation path is not detected correctly, it can be set using KM Commands => Configure KM => Configure Installation Path menu from the HP Data Protector icon. 2-16 PATROL for HP Data Protector User Guide Help Help describes the function of the currently displayed window or dialog box and the use of it elements. The task in this section describe how to access help. Accessing Help Summary: You can access help from the PATROL Console through the List of Applications Classes window, the parameter window, and the parameter pop-up menu. To Access Help from the List of Applications Classes Window with the PATROL Console for Unix » Select the application class and choose Help => This Application from the List of Applications Classes window. To Access Help from Context-Sensitive Parameter Help with the PATROL Console for Unix » Select the parameter from the parameter pop-up window and choose Help Or » Right-click any parameter pop-up window and choose Help On. Or » Choose Help => This Window from any parameter window. Getting Started 2-17 To Access Help from Context-Sensitive Parameter Help with the PATROL Console for Windows NT » Click on from any parameter window. Or » Right-click any parameter pop-up window and choose Help On. Where to Go from Here The following table suggests topics that you should read next: If you want information on... 2-18 See... How to use online help Help => Help Topics from the PATROL Console on Windows platforms and Help => On Knowledge Modules from the PATROL Console on Unix platforms What a certain menu command does Chapter 3, “Menu Summary,” and the online help What a certain parameter does Chapter 4, “Parameter Summary,” and the online help How to monitor HP Data Protector using this KM Chapter 5, “Monitoring HP Data Protector,” PATROL for HP Data Protector User Guide 3 Menu Summary 3 This chapter summarizes the application menus and menu commands for PATROL for HP Data Protector. The application menu architecture is provided in a table for each of the application classes. When a Knowledge Module (KM) is loaded, its associated menu commands are added to the KM area of a menu. The KM area of a menu is below the menu’s horizontal line. Menu commands above the line belong to the Console. This chapter describes KM menu commands only. The KM help system provides further details about these menu commands. For descriptions of Console menu commands, refer to the appropriate PATROL user guide for your Console. The following topics are discussed in this chapter: Accessing Application Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Menu Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 HPO_SERVER Application Menu . . . . . . . . . . . . . . . . . . . . . . . 3-3 HPO_DATABASE Application Menu. . . . . . . . . . . . . . . . . . . . . 3-6 HPO_PROC_CONTAINER Application Menu . . . . . . . . . . . . . 3-7 HPO_PROCESS Application Menu . . . . . . . . . . . . . . . . . . . . . . 3-9 HPO_DEV_CONTAINER Application Menu . . . . . . . . . . . . . . 3-10 HPO_DEVICE Application Menu. . . . . . . . . . . . . . . . . . . . . . . . 3-11 HPO_LIB_CONTAINER Application Menu . . . . . . . . . . . . . . . 3-12 HPO_LIBRARY Application Menu . . . . . . . . . . . . . . . . . . . . . . 3-13 HPO_LDEVICE Application Menu . . . . . . . . . . . . . . . . . . . . . . 3-14 HPO_SPEC_CONTAINER Application Menu . . . . . . . . . . . . . . 3-15 Menu Summary 3-1 HPO_SPECIFICATION Application Menu. . . . . . . . . . . . . . . . .3-17 HPO_INTERACTIVE Application Menu . . . . . . . . . . . . . . . . . .3-19 HPO_SESSION Application Menu . . . . . . . . . . . . . . . . . . . . . . .3-20 HPO_REST_CONTAINER Application Menu . . . . . . . . . . . . . .3-21 HPO_RSESSION Application Menu . . . . . . . . . . . . . . . . . . . . . .3-23 HPO_MNT_CONTAINER Application Menu . . . . . . . . . . . . . .3-24 HPO_MOUNT Application Menu . . . . . . . . . . . . . . . . . . . . . . . .3-26 HPO_POOL_CONTAINER Application Menu. . . . . . . . . . . . . .3-27 HPO_POOL Application Menu . . . . . . . . . . . . . . . . . . . . . . . . . .3-28 HPO_CLNT_CONTAINER Application Menu. . . . . . . . . . . . . .3-29 HPO_CLIENT Application Menu . . . . . . . . . . . . . . . . . . . . . . . .3-30 HPO_LOG_CONTAINER Application Menu. . . . . . . . . . . . . . .3-31 HPO_LOG Application Menu . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34 Accessing Application Menus To access application menu items, perform the following steps: Note A summary of each menu item is provided later in this section. Step 1 Step 2 3-2 To access the application menu, perform one of the following actions: • With the PATROL Console for Unix, click and hold MB3 on a PATROL Console icon. • With the PATROL Console for Windows, right-click a PATROL Console icon. Select the appropriate menu item to perform the required task. PATROL for HP Data Protector User Guide Menu Summary This section describes PATROL for HP Data Protector application menus for the following all application classes. HPO_SERVER Application Menu The HPO_SERVER application menu is available from the HP Data Protector or HPO_SETUP icon as shown in Figure 3-1. Figure 3-1 HPO_SERVER Application Menu Menu Summary 3-3 The HPO_SERVER application menu has the following menu items: Table 3-1 Menu Items for HPO_SERVER Application Menu Action About Displays information about KM manufacturer and version. Debug Opens debug dialog box to set debugging on/off. Refresh Parameters Forces refresh of HPO_SERVER parameters (collectors). Refresh Process Cache Forces a refresh of the PATROL Agent process cache. Configure KM Accesses Configure KM sub menu. License KM This option provides access to the KM license dialog box for entering license details. Configure Login Details This option allows to enter login account details that the knowledge module requires to run as. Preload KM This option adds the HPO KM to the pre-loaded KMs variable. Set Instance Limits This option allows the configuration of the maximum number of PATROL application instances that the KM will create. Following application class instances are limited by these default values: Instance Limit Application Class HPO_DEVICE 50 HPO_LIBRARY 25 HPO_LDEVICE 50 HPO_SPECIFICATION 50 HPO_SESSION 50 HPO_RSESSION 50 HPO_MOUNT 50 HPO_POOL 50 HPO_CLIENT 50 HPO_LOG 10 Configure Installation Path This option allows the HP Data Protector installation path to be changed. The auto-discovery should detect this path correctly. Reports 3-4 The sub-menu which launches HP Data Protector reports to provide important information. Backup Report Generates detail backup report for the given period. Mount Request Report Generates detail mount request report for all sessions waiting for tape to be mounted. Schedule Report Generates detail backup schedule report for the given period. PATROL for HP Data Protector User Guide Menu Action Restore Report Generates detail restore report for the given period. Specification Report Generates detail specification report. Pool Report Generates detail media pool report. Media Report Generates detail media report. DB Report Generates detail internal database report. Library/Device Report Generates detail library and device report. Client Report Generates detail HP Data Protector client report. Start/Stop Cell Manager Start/Stop all HP Data Protector services on the cell manager Start Cell Manager This option asks for confirmation to proceed with starting the HP Data Protector Cell Manager services (crs, mmd, rds and OmniInet on Windows platforms). This will execute omnisv command as the user logged on the PATROL Console. If the Console user has no privileges to execute omnisv command this menu will return an error message. Stop Cell Manager This option asks for confirmation to proceed with stopping the HP Data Protector Cell Manager services (crs, mmd, rds and omniinet on Windows platforms). This will execute omnisv command as the user logged on the PATROL Console. If the Console user has no privileges to execute omnisv command this menu will return an error message. Menu Summary 3-5 HPO_DATABASE Application Menu The HPO_DATABASE application menu is available from the Database icon as shown in Figure 3-2 below:. Figure 3-2 HPO_DATABASE Application Menu The HPO_DATABASE application menu has the following menu items: Table 3-2 Menu Items for HPO_DATABASE Application Menu Action DB Report Generates detail internal database report. 3-6 PATROL for HP Data Protector User Guide HPO_PROC_CONTAINER Application Menu The HPO_PROC_CONTAINER application menu is available from the Processes icon as shown in Figure 3-3 below:. Figure 3-3 HPO_PROC_CONTAINER Application Menu Menu Summary 3-7 The HPO_PROC_CONTAINER application menu has the following menu items: Table 3-3 Menu Items for HPO_PROC_CONTAINER Application Menu Action Monitor Processes Enable/disable monitoring processes individually. All HP Data Protector processes are enabled by default. Configure Process Status Sets process status mapping rule globally. By default Mapped To Process State Not Running (process down) Down Terminated, Stopped, Growing or Unknown Suspicious All other states Up When the “Close” button is selected a dialog window is pops up to confirm whether to reset all individual process status mapping rules to this new global rule. Start/Stop Cell Manager Start/Stop all HP Data Protector services on the cell manager. 3-8 Start Cell Manager This option asks for confirmation to proceed with starting the HP Data Protector Cell Manager services (crs, mmd, rds and omniinet on Windows platforms). This will execute omnisv command as the user logged on the PATROL Console. If the Console user has no privileges to execute omnisv command this menu will return an error message. Stop Cell Manager This option asks for confirmation to proceed with stopping the HP Data Protector Cell Manager services (crs, mmd, rds and omniinet on Windows platforms). This will execute omnisv command as the user logged on the PATROL Console. If the Console user has no privileges to execute omnisv command this menu will return an error message. PATROL for HP Data Protector User Guide HPO_PROCESS Application Menu The HPO_PROCESS application menu is available from each HPO_PROCESS instance icon as shown in Figure 3-4 below:. Figure 3-4 HPO_PROCESS Application Menu The HPO_PROCESS application menu has the following menu items: Table 3-4 Menu Items for HPO_PROCESS Application Menu Action Configure Process Status Sets process status mapping rule for the process instance. By default the global process status rules are used. Menu Summary 3-9 HPO_DEV_CONTAINER Application Menu The HPO_DEV_CONTAINER application menu is available from the Standalone Devices icon as shown in Figure 3-5 below: Figure 3-5 HPO_DEV_CONTAINER Application Menu The HPO_DEV_CONTAINER application menu has the following menu items: Table 3-5 Menu Items for HPO_DEV_CONTAINER Application Menu Action Configure Device Status Sets standalone device status mapping rule globally. By default Mapped To Device State Disabled or Unknown Device Failure Running >10 hours or Mount Request > 30 min. Suspicious All other states Device OK When the “Close” button is selected a dialog window is pops up to confirm whether to reset all individual standalone devices’ status mapping rules to this new global rule. 3-10 PATROL for HP Data Protector User Guide HPO_DEVICE Application Menu The HPO_DEVICE application menu is available from each HPO_DEVICE instance icon as shown in Figure 3-6 below:. Figure 3-6 HPO_DEVICE Application Menu The HPO_DEVICE application menu has the following menu items: Table 3-6 Menu Items for HPO_DEVICE Application Menu Action Configure Device Status Sets device status mapping rule for the device instance. By default the global standalone device status mapping is used. Menu Summary 3-11 HPO_LIB_CONTAINER Application Menu The HPO_LIB_CONTAINER application menu is available from the Libraries icon as shown in Figure 3-7 below: Figure 3-7 HPO_LIB_CONTAINER Application Menu The HPO_LIB_CONTAINER application menu has the following menu items: Table 3-7 Menu Items for HPO_LIB_CONTAINER Application Menu Action Configure Device Status Sets library device status mapping rule globally. By default Mapped To Device State Disabled or Unknown Device Failure Running >10 hours or Mount Request > 30 min. Suspicious All other states Device OK When the “Close” button is selected a dialog window is pops up to confirm whether to reset all individual library devices’ status mapping rules to this new global rule. 3-12 PATROL for HP Data Protector User Guide HPO_LIBRARY Application Menu The HPO_LIBRARY application menu is available from each HPO_LIBRARY instance icon as shown in Figure 3-8 below:. Figure 3-8 HPO_LIBRARY Application Menu The HPO_LIBRARY application menu has the following menu items: Table 3-8 Menu Items for HPO_LIBRARY Application Menu Action Configure Device Status Sets device status mapping rule for child library device instances. By default the global device status settings are used. When the “Close” button is selected a dialog window is pops up to confirm whether to reset all individual library devices’ status mapping rules of that library to this new rule. Menu Summary 3-13 HPO_LDEVICE Application Menu The HPO_LDEVICE application menu is available from each HPO_LDEVICE instance icon as shown in Figure 3-9 below:. Figure 3-9 HPO_LDEVICE Application Menu The HPO_LDEVICE application menu has the following menu items: Table 3-9 Menu Items for HPO_LDEVICE Application Menu Action Configure Device Status Sets device status mapping rule for the device instance. By default the device status mapping for the parent library instance is used. 3-14 PATROL for HP Data Protector User Guide HPO_SPEC_CONTAINER Application Menu The HPO_SPEC_CONTAINER application menu is available from the Backups icon as shown in Figure 3-10 below: Figure 3-10 HPO_SPEC_CONTAINER Application Menu Menu Summary 3-15 The HPO_SPEC_CONTAINER application menu has the following menu items: Table 3-10 Menu Items for HPO_SPEC_CONTAINER Application Menu Action Configure Session Status Sets backup session status mapping rule globally. By default Mapped To Session State In Progress/Failures Failure Mount/Failures Failure Completed/Failures Failure Aborted Failure Failed Failure Mount Request > 30 min. Suspicious Queuing > 30 min. Suspicious In Progress/Errors Suspicious Mount/Errors Suspicious Completed/Errors Suspicious All other states Successful When the “Close” button is selected a dialog window is pops up to confirm whether to reset all individual backup session status rules to this global rule. Clear All Alarms This menu option will acknowledge and clear all backup session status alarms. Monitor Backups This menu option will configure the filter for displaying and monitoring backup sessions. By default successful backups are monitored within 3 days and unsuccessful backups are monitored within 7 days. Backup Report Generates detail backup report for the given period. Schedule Report Generates detail backup schedule report for the given period. Specification Report Generates detail specification report. 3-16 PATROL for HP Data Protector User Guide HPO_SPECIFICATION Application Menu The HPO_SPECIFICATION application menu is available from each HPO_SPECIFICATION instance icon as shown in Figure 3-11 below:. Figure 3-11 HPO_SPECIFICATION Application Menu Menu Summary 3-17 The HPO_SPECIFICATION application menu has the following menu items: Table 3-11 Menu Items for HPO_SPECIFICATION Application Menu Action Configure Session Status Sets backup session status mapping rule for this specification. By default the global session status mapping is used. Clear Alarms This menu option will acknowledge and clear backup session status alarms for this backup specification. Specification Backup Report Generates detail backup report for the given period for this backup specification. Specification Schedule Report Generates detail backup schedule report for the given period for this backup specification. 3-18 PATROL for HP Data Protector User Guide HPO_INTERACTIVE Application Menu The HPO_INTERACTIVE application menu is available from the Interactive icon as shown in Figure 3-12 below:. Figure 3-12 HPO_INTERACTIVE Application Menu The HPO_INTERACTIVE application menu has the following menu items: Table 3-12 Menu Items for HPO_INTERACTIVE Application Menu Action Configure Session Status Sets backup session status mapping rule for interactive backup sessions. By default the global session status mapping is used. Clear Alarms This menu option will acknowledge and clear all interactive backup session status alarms. Menu Summary 3-19 HPO_SESSION Application Menu The HPO_SESSION application menu is available from each HPO_SESSION instance icon as shown in Figure 3-13 below:. Figure 3-13 HPO_SESSION Application Menu The HPO_SESSION application menu has the following menu items: Table 3-13 Menu Items for HPO_SESSION Application Menu Action Clear Alarm This menu option will acknowledge and clear the backup session status alarm. 3-20 PATROL for HP Data Protector User Guide HPO_REST_CONTAINER Application Menu The HPO_REST_CONTAINER application menu is available from the Restores icon as shown in Figure 3-14 below: Figure 3-14 HPO_REST_CONTAINER Application Menu Menu Summary 3-21 The HPO_REST_CONTAINER application menu has the following menu items: Table 3-14 Menu Items for HPO_REST_CONTAINER Application Menu Action Configure Session Status Sets restore session status mapping rule globally. By default Mapped To Session State In Progress/Failures Failure Mount/Failures Failure Completed/Failures Failure Aborted Failure Failed Failure Mount Request > 30 min. Suspicious Queuing > 30 min. Suspicious In Progress/Errors Suspicious Mount/Errors Suspicious Completed/Errors Suspicious All other states Successful Clear All Alarms This menu option will acknowledge and clear all restore session status alarms. Monitor Restores This menu option will configure the filter for displaying and monitoring restore sessions. By default successful restores are monitored within 3 days and unsuccessful restores are monitored within 7 days. Restore Report Generates detail restore report for the given period. 3-22 PATROL for HP Data Protector User Guide HPO_RSESSION Application Menu The HPO_RSESSION application menu is available from each HPO_RSESSION instance icon as shown in Figure 3-15 below:. Figure 3-15 HPO_RSESSION Application Menu The HPO_RSESSION application menu has the following menu items: Table 3-15 Menu Items for HPO_RSESSION Application Menu Action Clear Alarm This menu option will acknowledge and clear the restore session status alarm. Menu Summary 3-23 HPO_MNT_CONTAINER Application Menu The HPO_MNT_CONTAINER application menu is available from the Mount Requests icon as shown in Figure 3-16 below: Figure 3-16 HPO_MNT_CONTAINER Application Menu 3-24 PATROL for HP Data Protector User Guide The HPO_MNT_CONTAINER application menu has the following menu items: Table 3-16 Menu Items for HPO_MNT_CONTAINER Application Menu Action Mount Request Report Generates detail mount request report for all sessions waiting for tape to be mounted. Confirm All Mount Requests Confirms all mount requests for both backup and restore sessions. This will execute omnimnt command as the user logged on the PATROL Console. If the Console user has no privileges to execute omnimnt command this menu will return an error message. Cancel All Devices Cancels all mount requests for both backup and restore sessions. This will execute omnimnt command as the user logged on the PATROL Console. If the Console user has no privileges to execute omnimnt command this menu will return an error message. Menu Summary 3-25 HPO_MOUNT Application Menu The HPO_MOUNT application menu is available from each HPO_MOUNT instance icon as shown in Figure 3-17 below:. Figure 3-17 HPO_MOUNT Application Menu The HPO_MOUNT application menu has the following menu items: Table 3-17 Menu Items for HPO_MOUNT Application Menu Action Confirm Mount Request Confirms the mount request. This will execute omnimnt command as the user logged on the PATROL Console. If the Console user has no privileges to execute omnimnt command this menu will return an error message. Cancel Device Cancels the mount request and abort the session. This will execute omnimnt command as the user logged on the PATROL Console. If the Console user has no privileges to execute omnimnt command this menu will return an error message. 3-26 PATROL for HP Data Protector User Guide HPO_POOL_CONTAINER Application Menu The HPO_POOL_CONTAINER application menu is available from the Media Pools icon as shown in Figure 3-18 below: Figure 3-18 HPO_POOL_CONTAINER Application Menu The HPO_POOL_CONTAINER application menu has the following menu items: Table 3-18 Menu Items for HPO_POOL_CONTAINER Application Menu Action Monitor Pools Changes the monitoring level for media pools. By default all media pools with one or more media are monitored. Pool Report Generates detail media pool report. Media Report Generates detail media report for all media pools. Menu Summary 3-27 HPO_POOL Application Menu The HPO_POOL application menu is available from each HPO_POOL instance icon as shown in Figure 3-19 below:. Figure 3-19 HPO_POOL Application Menu The HPO_POOL application menu has the following menu items: Table 3-19 Menu Items for HPO_POOL Application Menu Action Media Report Generates detail media report for this media pool. 3-28 PATROL for HP Data Protector User Guide HPO_CLNT_CONTAINER Application Menu The HPO_CLNT_CONTAINER application menu is available from the Clients icon as shown in Figure 3-20 below: Figure 3-20 HPO_CLNT_CONTAINER Application Menu The HPO_CLNT_CONTAINER application menu has the following menu items: Table 3-20 Menu Items for HPO_CLNT_CONTAINER Application Menu Action Configure Client Status Enable or disable client status (HPOClientStatus) monitoring for all clients. By default client status monitoring is enabled for all Unix clients. Client Report Generates detail client report. Menu Summary 3-29 HPO_CLIENT Application Menu The HPO_CLIENT application menu is available from each HPO_CLIENT instance icon as shown in Figure 3-21 below:. Figure 3-21 HPO_CLIENT Application Menu The HPO_CLIENT application menu has the following menu items: Table 3-21 Menu Items for HPO_CLIENT Application Menu Action Configure Client Status Enable or disable client status (HPOClientStatus) monitoring for this client. By default global client status monitoring settings are used Client Device Report Generates detail report about tape devices attached to this client Client Library Report Generates detail report about tape libraries attached to this client 3-30 PATROL for HP Data Protector User Guide HPO_LOG_CONTAINER Application Menu The HPO_LOG_CONTAINER application menu is available from the Logs icon as shown in Figure 3-22 below: Figure 3-22 HPO_LOG_CONTAINER Application Menu Menu Summary 3-31 The HPO_LOG_CONTAINER application menu has the following menu items: Table 3-22 Menu Items for HPO_LOG_CONTAINER Application Menu Action Monitor Logs Enable or disable monitored log files. By default Log File debug.log Ob2EventLog.txt inet.log IS_install.log media.log omnisv.log purge.log RDS.log sm.log Upgrade.log Monitoring Setup Enabled Enabled Enabled Disabled Enabled Enabled Enabled Disabled Enabled Disabled Configure Log Scan Limit Change the size of log data scanned during each collector cycle globally. By default this is set to 5 KBytes. Configure Log Filter Modify the log file filters used for setting parameters HPOLogWarnText and HPOLogErrorText globally. By default warning filter contains “warning” and error filter contains “error”. All these expressions in the filters are case insensitive. 3-32 PATROL for HP Data Protector User Guide HPO_LOG Application Menu The HPO_LOG application menu is available from the HPO_LOG instance icon as shown in Figure 3-23 below: Figure 3-23 HPO_LOG Application Menu The HPO_LOG_CONTAINER application menu has the following menu items: Table 3-23 Menu Items for HPO_LOG_CONTAINER Application Menu Action Configure Log Scan Limit Change the size of log data scanned during each collector cycle for that log file. By default this uses the global limits. Configure Log Filter Modify the log file filters used for setting parameters HPOLogWarnText and HPOLogErrorText for that log file. By default this uses the global limits. Menu Summary 3-33 Where to Go from Here The following table suggests topics that you should read next: If you want information on... 3-34 See... How to load the HPO KM Chapter 2, “Getting Started.” What a certain parameter does Chapter 4, “Parameter Summary,” and the online help How to monitor HP Data Protector using this KM Chapter 5, “Monitoring HP Data Protector,” PATROL for HP Data Protector User Guide 4 Parameter Summary 4 This chapter provides a summary of parameters for PATROL for HP Data Protector (also known as HPO KM). Refer to the PATROL for Unix User Guide and the PATROL for Windows User Guide (Volume 3) for additional information about the different types of parameters and their functions. Refer to the KM online help for details about KM-specific parameters. The following topics are discussed: Functional Parameter Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Parameter Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21 Functional Parameter Summary HPO KM has various parameters that provide statistical information about resources, operating status, and performance. Table 4-1 provides information that you can use when selecting or reviewing the appropriate parameters that are used in monitoring the KM. Table 4-1 Parameter HPO KM Parameter Summary See Also Page Description HPO_SERVER Application Class ExtraFilesList This standard parameter is inactive and contains a list of additional files to be sent to the agent during a Commit operation. Parameter Summary 4-15 4-1 Table 4-1 HPO KM Parameter Summary See Also Page Parameter Description HPOClientCollector This collector sets consumer parameters in the HPO_CLNT_CONTAINER and HPO_CLIENT application classes. The HPOClientCollector collects information regarding HP Data Protector Clients. 4-15 HPODatabaseCollector This collector sets consumer parameters in the HPO_DATABASE application class. This collector collects information regarding HP Data Protector Internal Database. 4-15 HPODeviceCollector This collector sets consumer parameters in the HPO_DEV_CONTAINER, HPO_DEVICE, HPO_LIB_CONTAINER, HPO_LIBRARY and HPO_LDEVICE application classes. This collector collects information regarding HP Data Protector Devices. 4-16 HPOLicenseState This consumer parameter is set by the main discovery process, displays the status of the KM license. 4-17 HPOLogCollector This collector sets consumer parameters in the HPO_LOG_CONTAINER and HPO_LOG application classes. This collector collects data from various HP Data Protector log files. 4-17 HPOManagerStatus This consumer parameter, set by the HPOProcessCollector, displays the status of the HP Data Protector Cell Manager. This parameter is set to ALARM if one or more of the monitored HP Data Protector processes are down. By default it will monitor processes crs, mmd, rds and inetd (on Unix) or OmniInet (on Windows). It is possible to turn off monitoring any of these processes using the menu option “Monitor Processes” under HPO_PROC_CONTAINER application class. If at anytime the parameter HPOManagerStatus is in ALARM, then the rest of the KM will NOT function due to the requirement for the HP Data Protector processes to be running for the KM to operate. To start the rest of the KM working again, first of all start the failing processes, which are causing the ALARM situation with this parameter. Refer the annotation point of this parameter to find the failing process(es). 4-17 HPOMoMStatus This consumer parameter, set by the HPOProcessCollector, displays the status of the HP Data Protector Manager of Managers, if the current system is a Manager of Managers node. If the current system is not a Manager of Managers node but only a Cell Manager, this parameter will not appear. 4-17 HPOPasswordState This consumer parameter is set by the main discovery process, displays the status of the KM login password. 4-17 4-2 PATROL for HP Data Protector User Guide Table 4-1 HPO KM Parameter Summary See Also Page Parameter Description HPOPoolCollector This collector sets consumer parameters in the HPO_POOL_CONTAINER and HPO_POOL application classes. The HPOPoolCollector collects information regarding HP Data Protector Media Pools. 4-17 HPOProcessCollector This collector sets consumer parameters in the HPO_PROC_CONTAINER, HPO_PROCESS and HPO_SERVER application classes. By default, HPOProcessCollector monitors following key processes of HP Data Protector Cell Manager: Process Description crs Cell Request Server mmd Media Management Daemon rds Raima Database Server OmniInet (Windows only) OmniBack II Inet Services inetd (Unix only) Internet Services Daemon It is possible to turn off monitoring any of these processes using the menu option “Monitor Processes” under HPO_PROC_CONTAINER application class. 4-18 HPOSessionCollector This collector sets consumer parameters in the HPO_SPEC_CONTAINER, HPO_INTERACTIVE, HPO_SESSION, HPO_REST_CONTAINER, HPO_RSESSION, HPO_MNT_CONTAINER, and HPO_MOUNT application classes. The HPOSessionCollector collects information regarding HP Data Protector backup and restore sessions. It also monitors all mount requests. This collector waits for the initial HPOSpecificationCollector execution to complete. 4-19 HPOSpecificationCollector This collector sets consumer parameters in the HPO_SPEC_CONTAINER and HPO_SPECIFICATION application classes. The HPOSpecificationCollector collects information regarding HP Data Protector Backup Specification. This parameter should run before the HPOSessionCollector starts, and it should run again after the completion of HPOSessionCollector to set its consumer parameters correctly. 4-20 HPO_DATABASE Application Class HPODBCDBSpaceUsed This consumer parameter, set by the HPODatabaseCollector, displays the used record space of HP Data Protector Catalog database. 4-15 HPODBDetails This consumer parameter, set by the HPODatabaseCollector, displays the database details collected by HPODatabaseCollector. 4-15 HPODBDirSize This consumer parameter, set by the HPODatabaseCollector, displays the size of HP Data Protector database directory. 4-15 Parameter Summary 4-3 Table 4-1 HPO KM Parameter Summary See Also Page Parameter Description HPODBFSUsedPercent This consumer parameter, set by the HPODatabaseCollector, displays the used space percentage of the file system, where HP Data Protector database resides. 4-15 HPODBGrowthRate This consumer parameter, set by the HPODatabaseCollector, displays the used record space growth rate of the HP Data Protector database during the last collection cycle. 4-15 HPODBIntegrityErrors This consumer parameter, set by the HPODatabaseCollector, displays the total number of integrity errors encountered during the core integrity check of the HP Data Protector database. 4-15 HPODBLastBackup This consumer parameter, set by the HPODatabaseCollector, displays the number of hours since the last successful backup of the HP Data Protector database. 4-16 HPODBMMDBSpaceUsed This consumer parameter, set by the HPODatabaseCollector, displays the used record space of HP Data Protector Media Management database. 4-16 HPODBSpaceUsed This consumer parameter, set by the HPODatabaseCollector, displays the total used record space of HP Data Protector database. (HPODBCDBSpaceUsed + HPODBMMDBSpaceUsed) 4-16 HPODBSpaceUsedPercent This consumer parameter, set by the HPODatabaseCollector, displays the percentage of total used record space of HP Data Protector database out of total allocated space. 100 x (HPODBCDBSpaceUsed + HPODBMMDBSpaceUsed) / HPODBTotalSpace. 4-16 HPODBTotalSpace This consumer parameter, set by the HPODatabaseCollector, displays the total allocated space of HP Data Protector database. 4-16 HPO_PROC_CONTAINER Application Class HPOProcessDetails This consumer parameter, set by the HPOProcessCollector, displays details about all HP Data Protector processes. 4-18 HPO_PROCESS Application Class HPOProcessCPUTime This consumer parameter, set by the HPOProcessCollector, displays the cumulative execution time for that process. 4-18 HPOProcessMemSize This consumer parameter, set by the HPOProcessCollector, displays the core image size of the process in the virtual memory. 4-18 4-4 PATROL for HP Data Protector User Guide Table 4-1 HPO KM Parameter Summary See Also Page Parameter Description HPOProcessState This consumer parameter, set by the HPOProcessCollector, displays the state of the process in the process table. The following is the map used for setting this parameter: Process State State Value Running 0 Sleeping 1 Waiting 2 Queued 3 Intermediate 4 Terminated 5 Stopped 6 Growing 7 Not Running 8 Unknown -1 These states are used only for Unix platforms. On Windows platforms it is either Running (state value 0) or Not Running (state value 8), depending on whether the process exists in the process table or not. 4-18 HPOProcessStatus This consumer parameter, set by the HPOProcessCollector, displays the status of the process according to the process status configuration. This parameter is configured using the menu item “Configure Process Status” from the application instance of HPO_PROC_CONTAINER or HPO_PROCESS. This parameter can be either configured globally to apply all HPO_PROCESS instances or individually to apply selected HPO_PROCESS instance. By default HPOProcessStatus is set according to following HPOProcessState values: Process State Value Process Status Value 8 2 (Failed) 5, 6, 7 or -1 1 (Suspicious) 0, 1, 2, 3 or 4 0 (OK) 4-18 HPO_DEV_CONTAINER Application Class HPODeviceDetails This consumer parameter, set by the HPODeviceCollector, displays details about all backup device. 4-16 HPO_DEVICE Application Class HPODeviceActivity This consumer parameter, set by the HPODeviceCollector, displays the details of current activity on that device. 4-16 HPODeviceDrives This consumer parameter, set by the HPODeviceCollector, displays the device file or chain configured for that device. 4-16 Parameter Summary 4-5 Table 4-1 HPO KM Parameter Summary See Also Page Parameter Description HPODeviceState This consumer parameter, set by the HPODeviceCollector, displays the state of the device according to HP Data Protector. The following is the map used for setting this parameter: Device State State Value Inactive 0 Running/Backup 1 Running/Restore 2 Mount Request/Backup 3 Mount Request/Restore 4 Disabled 5 Unknown -1 4-16 HPODeviceStatus This consumer parameter, set by the HPODeviceCollector, displays the status of the device according to the device status configuration. This parameter is configured using the menu item “Configure Device Status” from the application instance of HPO_DEV_CONTAINER or HPO_DEVICE. This parameter can be either configured globally to apply all HPO_DEVICE instances or individually to apply selected HPO_DEVICE instance. By default HPODeviceStatus is set according to following HPODeviceState values: Device State Value Device Status Value 5 or -1 2 (Device Failure) 1 or 2 for more than 10 hours 1 (Suspicious) 3 or 4 for more than 30 minutes 1 (Suspicious) Otherwise 0 (Device OK) 4-16 HPODeviceThroughput This consumer parameter, set by the HPODeviceCollector, displays the throughput of the device while it was used last. 4-16 HPO_LIB_CONTAINER Application Class HPOLibraryDetails This consumer parameter, set by the HPODeviceCollector, displays details about all library details. 4-17 HPO_LDEVICE Application Class HPOLDeviceActivity This consumer parameter, set by the HPODeviceCollector, displays the details of current activity on that library device. 4-16 HPOLDeviceDrives This consumer parameter, set by the HPODeviceCollector, displays the device file configured for that library device. 4-16 4-6 PATROL for HP Data Protector User Guide Table 4-1 HPO KM Parameter Summary See Also Page Parameter Description HPOLDeviceState This consumer parameter, set by the HPODeviceCollector, displays the state of the library device according to HP Data Protector. The following is the map used for setting this parameter: Device State State Value Inactive 0 Running/Backup 1 Running/Restore 2 Mount Request/Backup 3 Mount Request/Restore 4 Disabled 5 Unknown -1 4-16 HPOLDeviceStatus This consumer parameter, set by the HPODeviceCollector, displays the status of the device according to the device status configuration. This parameter is configured using the menu item “Configure Device Status” from the application instance of HPO_LIB_CONTAINER, HPO_LIBRARY or HPO_LDEVICE. This parameter can be either configured globally to apply all HPO_LDEVICE instances, for each library to apply all HPO_LDEVICE instances of that HPO_LIBRARY instance, or individually to apply selected HPO_LDEVICE instance. By default HPODeviceStatus is set according to following HPOLDeviceState values: Device State Value Device Status Value 5 or -1 2 (Device Failure) 1 or 2 for more than 10 hours 1 (Suspicious) 3 or 4 for more than 30 minutes 1 (Suspicious) Otherwise 0 (Device OK) 4-17 HPOLDeviceThroughput This consumer parameter, set by the HPODeviceCollector, displays the throughput of the library device while it was used last. 4-17 HPO_SPEC_CONTAINER Application Class HPOSpecificationDetails This consumer parameter, set by the HPOSpecificationCollector, displays the summary of HP Data Protector backup specifications. 4-20 HPOSpecSessionDetails This consumer parameter, set by the HPOSessionCollector, displays the summary of all non-interactive backup sessions. 4-20 HPO_SPECIFICATION Application Class HPOSpecDatalist This consumer parameter, set by the HPOSpecificationCollector, displays the details included in this backup specification. 4-20 HPOSpecFullBackupFiles This consumer parameter, set by the HPOSpecificationCollector, displays the number of files backed up in the last successful full backup of this backup specification. 4-20 Parameter Summary 4-7 Table 4-1 HPO KM Parameter Summary See Also Page Parameter Description HPOSpecFullBackupSize This consumer parameter, set by the HPOSpecificationCollector, displays the size of the last successful full backup of this backup specification. 4-20 HPOSpecFullBackupTime This consumer parameter, set by the HPOSpecificationCollector, displays the duration of the last successful full backup of this backup specification. 4-20 HPOSpecIncrBackupFiles This consumer parameter, set by the HPOSpecificationCollector, displays the number of files backed up in the last successful incremental backup of this backup specification. 4-20 HPOSpecIncrBackupSize This consumer parameter, set by the HPOSpecificationCollector, displays the size of the last successful incremental backup of this backup specification. 4-20 HPOSpecIncrBackupTime This consumer parameter, set by the HPOSpecificationCollector, displays the duration of the last successful incremental backup of this backup specification. 4-20 HPOSpecLastBackup This consumer parameter, set by the HPOSpecificationCollector, displays the time since the last successful backup of this backup specification. 4-20 HPOSpecLastFull This consumer parameter, set by the HPOSpecificationCollector, displays the time since the last successful full backup of this backup specification. 4-20 HPOSpecLastThroughput This consumer parameter, set by the HPOSpecificationCollector, displays the throughput of the last successful backup of this backup specification. 4-20 HPO_INTERACTIVE Application Class HPOIntSessionDetails This consumer parameter, set by the HPOSessionCollector, displays the summary of all interactive backup sessions. 4-16 HPO_SESSION Application Class HPOSessionDevice This consumer parameter, set by the HPOSessionCollector, displays the backup device used by the session. 4-19 HPOSessionMessages This consumer parameter, set by the HPOSessionCollector, displays the error messages produced during the backup. 4-19 4-8 PATROL for HP Data Protector User Guide Table 4-1 HPO KM Parameter Summary See Also Page Parameter Description HPOSessionState This consumer parameter, set by the HPOSessionCollector, displays the state of the session according to HP Data Protector. The following is the map used for setting this parameter: Session State State Value Completed 0 In Progress 1 Mount Request 2 Queuing 3 In Progress/Errors 4 In Progress/Failures 5 Mount/Errors 6 Mount/Failures 7 Completed/Errors 8 Completed/Failures 9 Aborted 10 Failed 11 Unknown -1 4-19 HPOSessionStatus This consumer parameter, set by the HPOSessionCollector, displays the status of the backup session according to the session status configuration. This parameter is configured using the menu item “Configure Session Status” from the application instance of HPO_SPEC_CONTAINER, HPO_SPECIFICATION or HPO_INTERACTIVE. This parameter can be either configured globally to apply all HPO_SESSION instances, for each specification to apply all HPO_SESSION instances of that HPO_SPECIFICATION instance, or for interactive backup session instances of HPO_SESSION under HPO_INTERACTIVE instance. By default HPOSessionStatus is set according to following HPOSessionState values: Session State Value Session Status Value 5, 7, 9, 10 or 11 2 (Failure) 2 or 3 for more than 30 minutes 1 (Suspicious) 4, 6, 8 or -1 1 (Suspicious) Otherwise 0 (Successful 4-19 HPOSessionSummary This consumer parameter, set by the HPOSessionCollector, displays the summary of the backup session. 4-20 HPOSessionThroughput This consumer parameter, set by the HPOSessionCollector, displays the throughput of the backup. 4-20 HPO_REST_CONTAINER Application Class HPORestSessionDetails This consumer parameter, set by the HPOSessionCollector, displays the summary of all restore sessions. 4-18 HPO_RSESSION Application Class Parameter Summary 4-9 Table 4-1 HPO KM Parameter Summary See Also Page Parameter Description HPORSessionMessages This consumer parameter, set by the HPOSessionCollector, displays the messages produced during the restore. 4-19 HPORSessionState This consumer parameter, set by the HPOSessionCollector, displays the state of the session according to HP Data Protector. The following is the map used for setting this parameter: Session State State Value Completed 0 In Progress 1 Mount Request 2 Queuing 3 In Progress/Errors 4 In Progress/Failures 5 Mount/Errors 6 Mount/Failures 7 Completed/Errors 8 Completed/Failures 9 Aborted 10 Failed 11 Unknown -1 4-19 HPORSessionStatus This consumer parameter, set by the HPOSessionCollector, displays the status of the restore session according to the session status configuration. This parameter is configured using the menu item “Configure Session Status” from the application instance of HPO_REST_CONTAINER. This menu configures the parameter globally to apply all HPO_RSESSION instances. By default HPORSessionStatus is set according to following HPORSessionState values: Session State Value Session Status Value 5, 7, 9, 10 or 11 2 (Failure) 2 or 3 for more than 30 minutes 1 (Suspicious) 4, 6, 8 or -1 1 (Suspicious) Otherwise 0 (Successful 4-19 HPORSessionSummary This consumer parameter, set by the HPOSessionCollector, displays the summary of the restore session. 4-19 HPO_MNT_CONTAINER Application Class HPOMountCount This consumer parameter, set by the HPOSessionCollector, displays the number of Mount Requests waiting for tapes. 4-17 HPO_MOUNT Application Class HPOMountDetails 4-10 This consumer parameter, set by the HPOSessionCollector, displays the details about the Mount Request. PATROL for HP Data Protector User Guide 4-17 Table 4-1 HPO KM Parameter Summary See Also Page Parameter Description HPOMountElapsedTime This consumer parameter, set by the HPOSessionCollector, displays the elapsed time since the Mount Request. 4-17 HPO_POOL_CONTAINER Application Class HPOPoolCount This consumer parameter, set by the HPOPoolCollector, displays the number of tape pools configured on the Cell Manager. 4-17 HPOPoolDetails This consumer parameter, set by the HPOPoolCollector, displays the summary of all HP Data Protector tape pools. 4-17 HPOPoolTotMediaCount This consumer parameter, set by the HPOPoolCollector, displays the total number of tape media initialised on the Cell Manager. 4-18 HPOPoolTotMediaFairPercent This consumer parameter, set by the HPOPoolCollector, displays the percentage of total fair tape media. 4-18 HPOPoolTotMediaGoodPercent This consumer parameter, set by the HPOPoolCollector, displays the percentage of total good tape media. 4-18 HPOPoolTotMediaGrowthRate This consumer parameter, set by the HPOPoolCollector, displays the total growth rate of the used tape media space. 4-18 HPOPoolTotMediaPoorPercent This consumer parameter, set by the HPOPoolCollector, displays the percentage of total poor tape media. 4-18 HPOPoolTotMediaUsedPercent This consumer parameter, set by the HPOPoolCollector, displays the percentage of total used tape media space. 4-18 HPOPoolTotMediaUsedSpace This consumer parameter, set by the HPOPoolCollector, displays the size of total used tape media space. 4-18 HPO_POOL Application Class HPOPoolMediaCount This consumer parameter, set by the HPOPoolCollector, displays the number of tape media initialised for that tape pool. 4-18 HPOPoolMediaDetails This consumer parameter, set by the HPOPoolCollector, displays the summary of the tape media. 4-18 HPOPoolMediaFairPercent This consumer parameter, set by the HPOPoolCollector, displays the percentage of fair tape media for that tape pool. 4-18 HPOPoolMediaGoodPercent This consumer parameter, set by the HPOPoolCollector, displays the percentage of good tape media for that tape pool. 4-18 HPOPoolMediaGrowthRate This consumer parameter, set by the HPOPoolCollector, displays the growth rate of the used tape media space for that media pool. 4-18 HPOPoolMediaPoorPercent This consumer parameter, set by the HPOPoolCollector, displays the percentage of poor tape media for that tape pool. 4-18 Parameter Summary 4-11 Table 4-1 HPO KM Parameter Summary See Also Page Parameter Description HPOPoolMediaUsedPercent This consumer parameter, set by the HPOPoolCollector, displays the percentage of used tape media space for that pool. 4-18 HPOPoolMediaUsedSpace This consumer parameter, set by the HPOPoolCollector, displays the size of used tape media space for that tape pool. 4-18 HPO_CLNT_CONTAINER Application Class HPOClientCCCount This consumer parameter, set by the HPOClientCollector, displays the number of installed Cell Consoles (CC) in the HP Data Protector Cell. 4-15 HPOClientCHCount This consumer parameter, set by the HPOClientCollector, displays the number of Configured Hosts (CH) in the HP Data Protector Cell. 4-15 HPOClientDACount This consumer parameter, set by the HPOClientCollector, displays the number of Disk Agents (DA) in the HP Data Protector Cell. 4-15 HPOClientDetails This consumer parameter, set by the HPOClientCollector, displays the summary of all HP Data Protector clients 4-15 HPOClientMACount This consumer parameter, set by the HPOClientCollector, displays the number of Media Agents (MA) in the HP Data Protector Cell. 4-15 HPO_CLIENT Application Class HPOClientBackupData This consumer parameter, set by the HPOClientCollector, displays the size of data backed up from this client during the last successful backup during the collection cycle. 4-15 HPOClientBackupFiles This consumer parameter, set by the HPOClientCollector, displays the number of files backed up from this client during the last successful backup during the collection cycle. 4-15 HPOClientBackupGrowthRate This consumer parameter, set by the HPOClientCollector, displays the growth rate of the size of data backed up from this client during the successful backups during the collection cycle. 4-15 HPOClientBackupSuccess This consumer parameter, set by the HPOClientCollector, displays the percentage of successful backup of this client during the collection cycle. 4-15 HPOClientStatus This consumer parameter, set by the HPOClientCollector, displays the status of the HP Data Protector client. This parameter can be disabled individually or globally using the menu option “Configure Client Status” from application instances of HPO_CLIENT or HPO_CLNT_CONTAINER respectively. This parameter is enabled only on Unix Cell Managers. 4-15 HPOClientSummary This consumer parameter, set by the HPOClientCollector, displays the summary of HP Data Protector client during the collection cycle. 4-15 4-12 PATROL for HP Data Protector User Guide Table 4-1 HPO KM Parameter Parameter Summary See Also Page Description HPO_LOG_CONTAINER Application Class HPOLogDirSize This consumer parameter, set by the HPOLogCollector, displays the size of the HP Data Protector log directory. 4-17 HPOLogFSUsedPercent This consumer parameter, set by the HPOLogCollector, displays the used space percentage of the file system, where HP Data Protector log resides. 4-17 HPOLogErrorText This consumer parameter, set by the HPOLogCollector, displays the error messages filtered from that HP Data Protector log file during the last collection cycle. This filter is configured using the menu “KM Commands => Configure Log Filter” from HPO_LOG_CONTAINER (Logs) or HPO_LOG instance. 4-17 HPOLogFileSize This consumer parameter, set by the HPOLogCollector, displays the size of that log file. 4-17 HPOLogFullText This consumer parameter, set by the HPOLogCollector, displays all messages logged on that HP Data Protector log file during the last collection cycle. 4-17 HPOLogWarnText This consumer parameter, set by the HPOLogCollector, displays the warning messages filtered from that HP Data Protector log file during the last collection cycle. This filter is configured using the menu “KM Commands => Configure Log Filter” from HPO_LOG_CONTAINER (Logs) or HPO_LOG instance. 4-17 HPO_LOG Application Class Parameter Summary 4-13 Parameter Default Values Table 4-2 lists default values for parameters. Interpret the column headings as follows. Depending on the type of parameter, some information is not applicable, denoted by N/A in the table. 4-14 Parameter Specifies the parameter name. Active? Specifies whether the parameter is active or inactive when discovered. Type Specifies whether the parameter is a Standard (Std), Consumer (Con), or Collector (Coll) parameter. Alarm 1 Specifies the thresholds for the first alarm. This information is not applicable to Collectors. Alarm 2 Specifies the thresholds for the second alarm. This information is not applicable to Collectors. Border Specifies the thresholds for the border alarm. This information is not applicable to Collectors. Scheduling Specifies the time interval in the poll cycle. This information is not applicable to Consumers. Icon Specifies whether the icon is a graph, gauge, or text box. Units Specifies the type of unit in which the parameter output is expressed, such as a percentage, a number, or bytes. History Level Specifies the history retentions period. This information is not applicable to Collectors. See Also Page Specifies other pages in this chapter where you can find more functional information about the parameter. PATROL for HP Data Protector User Guide See Also Page History Level Scheduling Alarm 2 Alarm 1 HPO KM Parameter Default Values Std N/A N/A N/A N/A None N/A Inherit 4-1 HPOClientBackupData Y Con N/A N/A N/A N/A Graph MBytes (-1 = None) Inherit 4-12 HPOClientBackupFiles Y Con N/A N/A N/A N/A Graph Files (-1 = None) Inherit 4-12 HPOClientBackupGrowthRate Y Con N/A N/A N/A N/A Graph MBytes/minute (-1 = None) Inherit 4-12 HPOClientBackupSuccess Y Con N/A N/A N/A N/A Graph % (-1 = None) Inherit 4-12 HPOClientCCCount Y Con N/A N/A N/A N/A Graph Count Inherit 4-12 HPOClientCHCount Y Con N/A N/A N/A N/A Graph Count Inherit 4-12 HPOClientCollector Y Col N/A N/A N/A 30 min. N/A N/A N/A 4-2 HPOClientDACount Y Con N/A N/A N/A N/A Graph Count Inherit 4-12 HPOClientDetails Y Con N/A N/A N/A N/A Text N/A Inherit 4-12 HPOClientMACount Y Con N/A N/A N/A N/A Graph Count Inherit 4-12 HPOClientStatus Y Con 1-1 ALARM N/A N/A N/A Bool 0 = Connection Accepted 1 = Connection Refused Inherit 4-12 HPOClientSummary Y Con N/A N/A N/A N/A Text N/A Inherit 4-12 HPODatabaseCollector Y Col N/A N/A N/A 60 min. N/A N/A N/A 4-2 HPODBCDBSpaceUsed Y Con N/A N/A N/A N/A Graph MBytes Inherit 4-3 HPODBDetails Y Con N/A N/A N/A N/A Text N/A Inherit 4-3 HPODBDirSize Y Con N/A N/A N/A N/A Graph MBytes Inherit 4-3 HPODBFSUsedPercent Y Con 95-98 WARN 98-100 ALARM 0-100 ALARM N/A Graph % Inherit 4-4 HPODBGrowthRate Y Con N/A N/A N/A N/A Graph KBytes/minute Inherit 4-4 HPODBIntegrityErrors Y Con 1-100 ALARM N/A 0-100 ALARM N/A Graph Count Inherit 4-4 Icon Units N Border ExtraFilesList Type Parameter Active? Table 4-2 Parameter Summary 4-15 See Also Page History Level Border Y Con (-1)-(-1) ALARM 24-1000 WARN -1-1000 WARN N/A Graph Hours (-1 = None) Inherit 4-4 HPODBMMDBSpaceUsed Y Con N/A N/A N/A N/A Graph MBytes Inherit 4-4 HPODBSpaceUsed Y Con N/A N/A N/A N/A Graph MBytes Inherit 4-4 HPODBSpaceUsedPercent Y Con N/A N/A N/A N/A Graph % Inherit 4-4 HPODBTotalSpace Y Con N/A N/A N/A N/A Graph MBytes Inherit 4-4 HPODeviceActivity Y Con N/A N/A N/A N/A Text N/A Inherit 4-5 HPODeviceCollector Y Col N/A N/A N/A 30 min. N/A N/A N/A 4-2 HPODeviceDetails Y Con N/A N/A N/A N/A Text N/A Inherit 4-5 HPODeviceDrives Y Con N/A N/A N/A N/A Text N/A Inherit 4-5 HPODeviceState Y Con N/A N/A N/A N/A Graph 0 = Inactive 1 = Running/ Backup 2 = Running/ Restore 3 = Mount Request/ Backup 4 = Mount Request/ Restore 5 = Disabled -1 = Unknown Inherit 4-6 HPODeviceStatus Y Con 1-1 WARN 2-2 ALARM N/A N/A Stop 0 = Device OK 1 = Suspicious 2 = Device Failure Inherit 4-6 Icon Units Alarm 2 HPODBLastBackup Type Parameter Alarm 1 Scheduling HPO KM Parameter Default Values Active? Table 4-2 HPODeviceThroughput Y Con N/A N/A N/A N/A Graph MBytes/second Inherit 4-6 HPOIntSessionDetails Y Con N/A N/A N/A N/A Text N/A Inherit 4-8 HPOLDeviceActivity Y Con N/A N/A N/A N/A Text N/A Inherit 4-6 HPOLDeviceDrives Y Con N/A N/A N/A N/A Text N/A Inherit 4-6 HPOLDeviceState Y Con N/A N/A N/A N/A Graph 0 = Inactive 1 = Running/ Backup 2 = Running/ Restore 3 = Mount Request/ Backup 4 = Mount Request/ Restore 5 = Disabled -1 = Unknown Inherit 4-7 4-16 PATROL for HP Data Protector User Guide See Also Page History Level Scheduling Alarm 2 Alarm 1 HPO KM Parameter Default Values Con 1-1 WARN 2-2 ALARM N/A N/A Stop 0 = Device OK 1 = Suspicious 2 = Device Failure Inherit 4-7 HPOLDeviceThroughput Y Con N/A N/A N/A N/A Graph MBytes/second Inherit 4-7 HPOLibraryDetails Y Con N/A N/A N/A N/A Text N/A Inherit 4-6 HPOLicenseState Y Con 1-1 ALARM N/A N/A N/A Bool 0 = License Valid 1 = License Invalid/ Not Licensed Inherit 4-2 HPOLogCollector Y Col N/A N/A N/A 30 min. N/A N/A N/A 4-2 HPOLogDirSize Y Con N/A N/A N/A N/A Graph MBytes Inherit 4-13 HPOLogErrorText Y Con if errors ALARM N/A N/A N/A Text N/A Inherit 4-13 HPOLogFileSize Y Con N/A N/A N/A N/A Graph KBytes Inherit 4-13 HPOLogFSUsedPercent Y Con 95-98 WARN 98-100 ALARM 0-100 ALARM N/A Graph % Inherit 4-13 HPOLogFullText Y Con N/A N/A N/A N/A Text N/A Inherit 4-13 HPOLogWarnText Y Con if warns WARN N/A N/A N/A Text N/A Inherit 4-13 HPOManagerStatus Y Con 1-1 ALARM N/A N/A N/A Bool 0 = OK 1 = Fail Inherit 4-2 HPOMoMStatus Y Con 1-1 ALARM N/A N/A N/A Bool 0 = OK 1 = Fail Inherit 4-2 HPOMountCount Y Con N/A N/A N/A N/A Graph Requests Inherit 4-10 HPOMountDetails Y Con N/A N/A N/A N/A Text N/A Inherit 4-10 HPOMountElapsedTime Y Con 0-30 WARN 30-100 ALARM 0-100 ALARM N/A Graph Minutes Inherit 4-11 HPOPasswordState Y Con 1-1 ALARM N/A N/A N/A Bool 0 = Username/ Password Correct 1 = Username/ Password Incorrect Inherit 4-2 HPOPoolCollector Y Col N/A N/A N/A 30 min. N/A N/A N/A 4-3 HPOPoolCount Y Con N/A N/A N/A N/A Graph Count Inherit 4-11 HPOPoolDetails Y Con N/A N/A N/A N/A Text N/A Inherit 4-11 Icon Units Y Border HPOLDeviceStatus Type Parameter Active? Table 4-2 Parameter Summary 4-17 See Also Page N/A N/A N/A N/A Graph Count Inherit 4-11 HPOPoolMediaDetails Y Con N/A N/A N/A N/A Text N/A Inherit 4-11 HPOPoolMediaFairPercent Y Con N/A N/A N/A N/A Graph % Inherit 4-11 Icon Border Type Units Con Scheduling Y Alarm 2 HPOPoolMediaCount Alarm 1 Parameter History Level HPO KM Parameter Default Values Active? Table 4-2 HPOPoolMediaGoodPercent Y Con N/A N/A N/A N/A Graph % Inherit 4-11 HPOPoolMediaGrowthRate Y Con N/A N/A N/A N/A Graph MBytes/minute Inherit 4-11 HPOPoolMediaPoorPercent Y Con N/A N/A N/A N/A Graph % Inherit 4-11 HPOPoolMediaUsedPercent Y Con N/A N/A N/A N/A Graph % Inherit 4-12 HPOPoolMediaUsedSpace Y Con N/A N/A N/A N/A Graph Mbytes Inherit 4-12 HPOPoolTotMediaCount Y Con N/A N/A N/A N/A Graph Count Inherit 4-11 HPOPoolTotMediaFairPercent Y Con N/A N/A N/A N/A Graph % Inherit 4-11 HPOPoolTotMediaGoodPercent Y Con N/A N/A N/A N/A Graph % Inherit 4-11 HPOPoolTotMediaGrowthRate Y Con N/A N/A N/A N/A Graph MBytes/minute Inherit 4-11 HPOPoolTotMediaPoorPercent Y Con N/A N/A N/A N/A Graph % Inherit 4-11 HPOPoolTotMediaUsedPercent Y Con N/A N/A N/A N/A Graph % Inherit 4-11 HPOPoolTotMediaUsedSpace Y Con N/A N/A N/A N/A Graph Mbytes Inherit 4-11 HPOProcessCollector Y Col N/A N/A N/A 5 min. N/A N/A N/A 4-3 HPOProcessCPUTime Y Con N/A N/A N/A N/A Graph Seconds Inherit 4-4 HPOProcessDetails Y Con N/A N/A N/A N/A Text N/A Inherit 4-4 HPOProcessMemSize Y Con N/A N/A N/A N/A Graph Blocks Inherit 4-4 HPOProcessState Y Con N/A N/A N/A N/A Graph 0 = Running 1 = Sleeping 2 = Waiting 3 = Queued 4 = Intermediate 5 = Terminated 6 = Stopped 7 = Growing 8 = Not Running -1 = Unknown Inherit 4-5 HPOProcessStatus Y Con 1-1 WARN 2-2 ALARM N/A N/A Stop 0 = OK 1 = Suspicious 2 = Failed Inherit 4-5 HPORestSessionDetails Y Con N/A N/A N/A N/A Text N/A Inherit 4-9 4-18 PATROL for HP Data Protector User Guide See Also Page N/A N/A N/A N/A Text N/A Inherit 4-10 HPORSessionState Y Con N/A N/A N/A N/A Graph 0 = Completed 1 = In Progress 2 = Mount Request 3 = Queuing 4 = In Progress/ Errors 5 = In Progress/ Failures 6 = Mount/Errors 7 = Mount/Failures 8 = Completed/ Errors 9 = Completed/ Failures 10 = Aborted 11 = Failed -1 = Unknown Inherit 4-10 HPORSessionStatus Y Con 1-1 WARN 2-2 ALARM N/A N/A Stop 0 = Successful 1 = Suspicious 2 = Failure Inherit 4-10 HPORSessionSummary Y Con N/A N/A N/A N/A Text N/A Inherit 4-10 HPOSessionCollector Y Col N/A N/A N/A 10 min. N/A N/A N/A 4-3 HPOSessionDevice Y Con N/A N/A N/A N/A Text N/A Inherit 4-8 HPOSessionMessages Y Con N/A N/A N/A N/A Text N/A Inherit 4-8 HPOSessionState Y Con N/A N/A N/A N/A Graph 0 = Completed 1 = In Progress 2 = Mount Request 3 = Queuing 4 = In Progress/ Errors 5 = In Progress/ Failures 6 = Mount/Errors 7 = Mount/Failures 8 = Completed/ Errors 9 = Completed/ Failures 10 = Aborted 11 = Failed -1 = Unknown Inherit 4-9 HPOSessionStatus Y Con 1-1 WARN 2-2 ALARM N/A N/A Stop 0 = Successful 1 = Suspicious 2 = Failure Inherit 4-9 Icon Border Type Units Con Scheduling Y Alarm 2 HPORSessionMessages Alarm 1 Parameter History Level HPO KM Parameter Default Values Active? Table 4-2 Parameter Summary 4-19 See Also Page History Level Scheduling Alarm 2 Alarm 1 HPO KM Parameter Default Values Con N/A N/A N/A N/A Text N/A Inherit 4-9 HPOSessionThroughput Y Con N/A N/A N/A N/A Graph Mbytes/second Inherit 4-9 HPOSpecDatalist Y Con N/A N/A N/A N/A Text N/A Inherit 4-7 HPOSpecFullBackupFiles Y Con N/A N/A N/A N/A Graph Files (-1 = None) Inherit 4-7 HPOSpecFullBackupSize Y Con N/A N/A N/A N/A Graph MBytes (-1 = None) Inherit 4-8 HPOSpecFullBackupTime Y Con N/A N/A N/A N/A Graph Minutes (-1 = None) Inherit 4-8 HPOSpecificationCollector Y Col N/A N/A N/A 10 min. N/A N/A N/A 4-3 Icon Units Y Border HPOSessionSummary Type Parameter Active? Table 4-2 HPOSpecificationDetails Y Con N/A N/A N/A N/A Text N/A Inherit 4-7 HPOSpecIncrBackupFiles Y Con N/A N/A N/A N/A Graph Files (-1 = None) Inherit 4-8 HPOSpecIncrBackupSize Y Con N/A N/A N/A N/A Graph MBytes (-1 = None) Inherit 4-8 HPOSpecIncrBackupTime Y Con N/A N/A N/A N/A Graph Minutes (-1 = None) Inherit 4-8 HPOSpecLastBackup Y Con N/A N/A N/A N/A Graph Hour (-1 = None) Inherit 4-8 HPOSpecLastFull Y Con N/A N/A N/A N/A Graph Hours (-1 = None) Inherit 4-8 HPOSpecLastThroughput Y Con N/A N/A N/A N/A Graph MBytes/second (-1 = None) Inherit 4-8 HPOSpecSessionDetails Y Con N/A N/A N/A N/A Text N/A Inherit 4-7 4-20 PATROL for HP Data Protector User Guide Where to Go from Here The following table suggests topics that you should read next. If you want information on... See... How to load the HPO KM Chapter 2, “Getting Started.” What a certain menu command does Chapter 3, “Menu Summary,” and the online help How to monitor HP Data Protector using this KM Chapter 5, “Monitoring HP Data Protector,” Parameter Summary 4-21 4-22 PATROL for HP Data Protector User Guide 5 Monitoring HP Data Protector 5 This chapter introduces you to basic PATROL for HP Data Protector (also referred to as HPO KM) tasks. The following topics are discussed: Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Objectives of the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Monitoring Server Availability . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Monitoring Internal Database . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Monitoring Media Mount Requests . . . . . . . . . . . . . . . . . . . . . . . 5-4 Monitoring Client Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Monitoring Media Pool Information . . . . . . . . . . . . . . . . . . . . . . 5-5 Monitoring Process Information . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Monitoring Standalone and Library Devices . . . . . . . . . . . . . . . . 5-8 Monitoring Backup Specification Information . . . . . . . . . . . . . . 5-9 Monitoring Backup and Restore Sessions . . . . . . . . . . . . . . . . . . 5-9 Monitoring Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Operating HPO KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13 Confirming Mount Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14 Cancelling Mount Request Device . . . . . . . . . . . . . . . . . . . . . . . 5-15 Clearing Backup/Restore Session Alarms . . . . . . . . . . . . . . . . . . 5-17 Starting the HP Data Protector Cell Manager . . . . . . . . . . . . . . . 5-18 Stopping the HP Data Protector Cell Manager . . . . . . . . . . . . . . 5-20 Reporting from HPO KM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22 Debugging HPO KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22 Refreshing Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24 Displaying a Parameter Graph, Gauge, or Text Output Window . . . . 5-26 Customizing Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26 Unloading the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27 Uninstalling the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30 Monitoring HP Data Protector 5-1 Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-36 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-38 Debugging the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-38 KM Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-38 Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-39 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-39 Overview After loading HPO KM, you can use default parameter settings to monitor the KM, or you can customize parameter settings to meet the demands of your environment. If the KM has not been loaded, refer to the Chapter 2, “Getting Started,” for procedures on loading the KM. Objectives of HPO KM are discussed in “Objectives of the KM” on page 5-2. This information will assist you in achieving maximum availability, performance, and integrity of your backup servers. Objectives of the KM The primary objective of HPO KMis to ensure the availability, maximum performance, and integrity of your backup servers. This section describes how to use HPO KM to achieve these goals. A PATROL Developer or Operator Console can be used, as required, to change any of the default behaviors listed below. Monitoring Server Availability PATROL for HP Data Protector monitors the HP Data Protector Cell Manager processes to ensure availability. The monitored processes can be configured using menu item “Monitor Processes” from the HPO_PROC_CONTAINER application instance (Processes) as shown in Figure 5-1. The parameter “HPOManagerStatus” under HPO_SERVER application class (HP Data Protector or HPO_SETUP) monitors 5-2 PATROL for HP Data Protector User Guide availability of all of the configured processes. In the event of any configured process not running the parameter will go into an alarm state. As a result of this an event is triggered to PEM. In addition, an annotation point is included in this parameter to indicate the status of the HP Data Protector processes. Figure 5-1 Menu for Enable/Disable Monitored Processes Each HPO_PROCESS instance has a parameter called “HPOProcessStatus” , indicating the status of that process. Depending on the value of this parameter an alarm or warning is triggered. Status values of this parameter can be configured using the menu item “Configure Process Status” as shown in Figure 5-4 on page 5-7. This parameter will enable monitoring individual HP Data Protector processes, and their behaviors. Monitoring HP Data Protector 5-3 Monitoring Internal Database Through the parameter “HPODBFSUsedPercent” , HPO KM monitors the usage of the file system, where HP Data Protector database is laid out. When this file system becomes 95% full, a warning is triggered, and when it reaches 98% an alarm is triggered. In each “HPODatabaseCollector” execution, a core database integrity check is performed, and the number of errors encountered is set in the parameter “HPODBIntegrityErrors” . When there are any errors, this parameter will change to alarm status. The internal database should be backed up regularly. If there are no database backup found, the parameter “HPODBLastBackup” will change to alarm state. If the last database backup is more that 24 hours old, then this parameter will change to warning state, indicating that the internal database requires a backup as suggested in the “PATROL for HP Data Protector Administrator’s Guide”. Monitoring Media Mount Requests HPO KM monitors any media mount requests from any media agents through the parameter “HPOMountElapsedTime” . When a media mount request is issued this parameter goes into warning status, and when the mount request becomes more than 30 minutes old it changes to alarm state. In addition, an event is triggered to PEM when a mount request is issued. As a result of this the operator can determine what media is needed to be mounted in which tape device. Once the media is inserted in the requested tape device, the operator can confirm the mount request using the menu item “Confirm Mount Request” from the HPO_MOUNT instance. By using menu “Mount Request Report” from the HPO_MNT_CONTAINER instance (Mount Requests), a full list of all mount requests can be generated. This will help the operator to insert all tapes in the appropriate tape drives in one visit. And by using menu item “Confirm All Mount Requests” from the HPO_MNT_CONTAINER instance, all mount requests can be confirmed at the same time. 5-4 PATROL for HP Data Protector User Guide Monitoring Client Status HPO KM collects statistics about each backup activity on all HP Data Protector clients. The parameter “HPOClientStatus” monitors the connectability of the client by running a telnet session to the HP Data Protector Inet listen port. This parameter is only available on Unix Cell Managers, and it can be turned off/on using menu “Configure Client Status” from the HPO_CLNT_CONTAINER instance (Clients) to change globally or from HPO_CLIENT instances to change individually. Figure 5-2 shows this menu when it is opened from HPO_CLNT_CONTAINER instance (Clients). Figure 5-2 Menu for Enabling/Disabling Client Status Monitoring Monitoring Media Pool Information HPO KM monitors information about HP Data Protector media pools. This includes monitoring percentage of good, fair and poor media, used media space and it’s percentage and the growth rate of the media space usage. There are no alarms triggered from any of the parameters in HPO_POOL_CONTAINER (Media Pools) and HPO_POOL application classes. Because the alarm thresholds can differ between sites. But it is possible to configure alarms and warnings through the KM. Monitoring HP Data Protector 5-5 By default only those media pools with one or more media are monitored. But it is possible to change this level of monitoring by using menu item “Monitor Pools” from HPO_POOL_CONTAINER application instance (Media Pools) as shown in Figure 5-3. Figure 5-3 Menu for Changing the Level of Pool Monitoring Monitoring Process Information HPO KM monitors the status of key HP Data Protector Cell Manager processes. “HPOProcessStatus” and “HPOProcessState” monitors the status and state of key HP Data Protector processes. Figure 5-4 on page 5-7 shows the pop-up window displayed for menu “Configure Process Status” with the default rule for processes. 5-6 PATROL for HP Data Protector User Guide Figure 5-4 Menu for Configuring Process Status In addition the HPO_PROCESS application class monitors information about each process including Processor Time, Process Size, Process Owner, Process Command and Process ID. The monitoring of the various HP Data Protector processes can be enabled or disabled through the menu item “Monitor Processes” from HPO_PROC_CONTAINER application instance (Processes). Note On HP Data Protector Cell Managers on Windows platforms parameter “HPOProcessState” will have only two valid states (0 = Running & 8 = Not Running). Monitoring HP Data Protector 5-7 Monitoring Standalone and Library Devices HPO KM monitors the status of each HP Data Protector device, including library devices. The parameter “HPODeviceStatus” , for standalone devices, and “HPOLDeviceStatus” for library devices monitor the status of the device as configured in the menu “Configure Device Status” from the values of parameter “HPODeviceState” or “HPOLDeviceState” . An alarm or warning is triggered according to this configuration. Figure 5-5 shows the pop-up window displayed for menu “Configure Device Status” with the default rule for standalone devices. Figure 5-5 Menu for Configuring Standalone Device Status In addition, the throughput of the device is collected for each backup into the parameter “HPODeviceThroughput” or “HPOLDeviceThroughput” . 5-8 PATROL for HP Data Protector User Guide Monitoring Backup Specification Information HPO KM collects information about each HP Data Protector backup specification. It collects statistics about the successful full and incremental backups of that specification and the datalist included in that specification. This will help operators to learn the performance of a backup specification. Monitoring Backup and Restore Sessions HPO KM monitors all backup and restore session including interactive backup sessions within number of monitored days. By default, unsuccessful sessions within 7 days and successful sessions within 3 days are monitored. But it can be changed to suit the environment using menu item “Monitor Backups” from HPO_SPEC_CONTAINER (Backups) for backups (Figure 5-6) and “Monitor Backups” from HPO_REST_CONTAINER (Restores) for restores. Figure 5-6 Menu for Configuring Monitored Days for Backup Sessions The status of a session is set in the parameter “HPOSessionStatus” for backups and “HPORSessionStatus” for restores. This status parameter is configured to map different values of parameter “HPOSessionState” or “HPORSessionState” using menu item “Configure Session Status” from application instances of HPO_SPEC_CONTAINER (Backups), Monitoring HP Data Protector 5-9 HPO_SPECIFICATION, HPO_INTERACTIVE (Interactive) or HPO_REST_CONTAINER (Restores) depending on the status parameter selection. Figure 5-7 shows the pop-up window displayed for menu “Configure Session Status” with the default rule for backup sessions. Figure 5-7 Menu for Configuring Backup Session Status In addition, the throughput of the session, messages received during the session, tape devices used by the session and a summary of that session are also collected. The InfoBox for the session gives some more details about the session, as shown in Figure 5-8 on page 5-11. 5-10 PATROL for HP Data Protector User Guide Figure 5-8 InfoBox for a Backup Session Monitoring HP Data Protector 5-11 Monitoring Log Files HPO KM monitors enabled HP Data Protector log files. It collects statistics about the size of the log file and the log directory. Using menu item “Monitor Logs” from HPO_LOG_CONTAINER (Logs) instance log monitoring can be enabled or disabled. Also new log files can be added using the same menu. Figure 5-9 shows the pop-up window displayed for menu “Monitor Logs” with the default log file settings. Figure 5-9 5-12 Menu for Configuring Log File Monitoring PATROL for HP Data Protector User Guide HPO KM monitors each log which is enabled for monitoring, It monitors for any warnings or errors. These warning or error filters can be configured using menu item “Configure Log Filter” from HPO_LOG_CONTAINER (Logs) or HPO_LOG instance. By default, warning filter contains the text string “warning” and the error filter contains text string “error”. These text strings are case insensitive. Figure 5-7 shows the pop-up window displayed for menu “Configure Log Filter” with the default filter. Figure 5-10 Menu for Configuring Log File Filters Operating HPO KM This section describes how to operate the HPO KM when it is completely installed and configured. Monitoring HP Data Protector 5-13 Confirming Mount Requests Summary: This task explains how to issue confirmation for mount requests to HP Data Protector after inserting the tape in the requested tape device, using HPO KM Before You Begin When a mount request is issued read the details of the mount request from the parameter “HPOMountDetails” , and insert the requested tape media into the device. To Confirm Mount Request Step 1 Choose the menu item “Confirm Mount Request” from the requesting HPO_MOUNT instance. The application menu appears as shown in Figure 5-11 on page 5-14. Figure 5-11 Menu for Confirming the Mount Request 5-14 PATROL for HP Data Protector User Guide Step 2 Check whether you are confirming the correct mount request by comparing the details displayed in the window. Step 3 Click on Confirm to proceed. A confirmation will be displayed reading “Mount Request is confirmed successfully”. Note Multiple mount requests can be confirmed using a single menu item “Confirm All Mount Requests” from HPO_MNT_CONTAINER application instance (Mount Requests). Cancelling Mount Request Device Summary: This task explains how to issue cancellation for mount request device to HP Data Protector, using HPO KM. This action will abort the activity on that device and proceed using other devices, if configured. This may stop the backup or restore session, which issued the mount request, and the session may go to “Failed” state. Before You Begin Make sure that you really want to cancel the device. To Cancel Mount Request Device Step 1 Choose the menu item “Cancel Device” from the requesting HPO_MOUNT instance. The application menu appears as shown in Figure 5-12 on page 5-16. Monitoring HP Data Protector 5-15 Figure 5-12 Menu for Cancelling the Mount Request Step 2 Check whether you are cancelling the correct mount request by comparing the details displayed in the window. Step 3 Click on Confirm to proceed. A confirmation will be displayed reading “Device cancelled successfully”. Note Multiple mount requests devices can be cancelled using a single menu item “Cancel All Devices” from HPO_MNT_CONTAINER application instance (Mount Requests). 5-16 PATROL for HP Data Protector User Guide Clearing Backup/Restore Session Alarms Summary: This task explains how to clear alarms for backup or restore sessions, when their status parameter, “HPOSessionStatus” or “HPORSessionStatus” changes to warning or alarm status. Before You Begin Normally when a backup or restore session status parameter goes to warning or alarm status, the cause for that status should be analysed and a resolution should be applied. For example, when a backup session’s mount request has not been confirmed within 30 minutes, it’s parameter “HPOSessionStatus” will change to warning status. By confirming the mount request after inserting the requested tape media, this parameter should change back to ok status. But when a backup fails, it’s parameter “HPOSessionStatus” will change to alarm status, which cannot be cleared without using the menu “Clear Alarm” . Once an alarm is cleared it cannot be reset easily. To Clear Alarm Step 1 Choose the menu item “Clear Alarm” from the requesting HPO_SESSION or HPO_RSESSION instance. The application menu appears as shown in Figure 5-13 on page 5-17. Figure 5-13 Menu for Clearing the Alarm Step 2 Check whether you are clearing the alarm for the correct session. Monitoring HP Data Protector 5-17 Step 3 Click on Confirm to proceed. Note Multiple session alarms can be cleared using a single menu under the appropriate application instance. By using menu item “Clear Alarms” from HPO_SPECIFICATION instance or HPO_INTERACTIVE instance (Interactive), all alarms under that specifications can be cleared. And by using menu item “Clear All Alarms” from HPO_SPEC_CONTAINER instance (Backups) all backup alarms can be cleared. Similarly by using menu item “Clear All Alarms” from HPO_REST_CONTAINER instance (Restores) all restore alarms can be cleared. Starting the HP Data Protector Cell Manager Summary: This task explains how to start the HP Data Protector cell manager processes on the cell manager. Before You Begin When the discovery cycle is complete, verify that the application icon appears with the label HP Data Protector. If the icon does not appear there may be a problem with your KM installation. Refer to the Chapter 2, “Getting Started,” for help. Alternately the discovery cycle may not have been able to find your Cell Manager installation of HP Data Protector. To Start the HP Data Protector Cell Manager Processes Step 1 Choose the menu item “Start Cell Manager” from the HP Data Protector icon. The application menu appears as shown in Figure 5-14. 5-18 PATROL for HP Data Protector User Guide Figure 5-14 Menu for Starting the Cell Manager Processes Step 2 Click Confirm to proceed. A dialog box will appear with the results from starting the processes will appear as shown in Figure 5-15 on page 5-19. Figure 5-15 Results from Starting the Cell Manager Processes If a Problem Occurs 1. Ensure that you have properly installed and configured the KM. Refer to the Chapter 2, “Getting Started,” for help. 2. Verify the login and password used by the KM. Monitoring HP Data Protector 5-19 Stopping the HP Data Protector Cell Manager Summary: This task explains how to stop the HP Data Protector cell manager processes on the cell manager. Before You Begin When the discovery cycle is complete, verify that the application icon appears with the label HP Data Protector. If the icon does not appear there may be a problem with your KM installation. Refer to the Chapter 2, “Getting Started,” for help. Alternately the discovery cycle may not have been able to find your Cell Manager installation of HP Data Protector. To Stop the HP Data Protector Cell Manager Processes Step 1 Choose the menu item “Stop Cell Manager” from the HP Data Protector icon. The application menu appears as shown in Figure 5-16. Figure 5-16 Menu for Stopping the Cell Manager Processes Step 2 Click Confirm to proceed. A dialog box will appear with the results from stopping the processes will appear as shown in Figure 5-17. 5-20 PATROL for HP Data Protector User Guide Figure 5-17 Results from Stopping the Cell Manager Processes If a Problem Occurs 1. Ensure that you have properly installed and configured the KM. Refer to the Chapter 2, “Getting Started,” for help. 2. Verify the login and password used by the KM. Monitoring HP Data Protector 5-21 Reporting from HPO KM This section describes the main reporting functions provided by PATROL for HP Data Protector. The reports available are: • • • • • • • • • • • • • • Backup Report - summarised full backup report. Specification Backup Report - summarised backup report of a backup specification. Specification Report - detail backup specification report. Restore Report - summarised full restore report. Pool Report - detail media pool report. Media Report - detail media report DB Report - detail database report. Library/Device Report - detail library and device report. Client Report - detail client report. Client Device Report - detail device report for a client. Client Library Report - detail library report for a client. Schedule Report - detail backup schedule report. Specification Schedule Report - detail backup schedule report for a backup specification. Mount Request Report - detail mount request report. Debugging HPO KM Summary: This task explains how to set debugging information for HPO KM. Before You Begin When the discovery cycle is complete, verify that the application icon appears with the label HP Data Protector or HPO_SETUP. If the icon does not appear there may be a problem with your KM installation. Refer to the Chapter 2, “Getting Started,” for help. Alternately the discovery cycle may not have been able to find your Cell Manager installation of HP Data Protector. 5-22 PATROL for HP Data Protector User Guide To Enable or Disable Debugging Mode Step 1 Right-click and hold the mouse pointer on the HP Data Protector or HPO_SETUP icon. The application menu appears. Step 2 Choose Debug. The application menu appears as shown in Figure 5-18. Figure 5-18 Menu Debug Selection Monitoring HP Data Protector 5-23 Step 3 Turn on the Debug for object(s) you want to monitor. Or, turn off the Debug for object(s) you don’t want to monitor. Step 4 Select “Send Debug Messages to File:” if the debug output should be logged to a file. By default this file will be /tmp/HPO_Debug.log for Unix platforms and C:\Temp\HPO_Debug.log for Windows platforms. This debug log file name and path can be changed by entering the new file name with the full path in the text field under “Send Debug Messages to File:”. Step 5 Select Accept to start/stop debugging, or Cancel to abort. Debugging information will appear on a task window with a title “HPO KM Debug Output” on the PATROL Console, if “Send Debug Messages to File:” is not selected. Otherwise, debugging information will appear in the debug log file. Note Turn the debugger off once the debugging information is collected. Refreshing Parameters Summary: This task explains how to refresh all parameters for an application instance. Before You Begin When the discovery cycle is complete, verify that the application icon appears with the label HP Data Protector or HPO_SETUP. If the icon does not appear there may be a problem with your KM installation. Refer to the Chapter 2, “Getting Started,” for help. Alternately the discovery cycle may not have been able to find your Cell Manager installation of HP Data Protector. 5-24 PATROL for HP Data Protector User Guide Refreshing Parameters Summary: This task explains how to refresh all parameters for an application instance. To Refresh All Parameters Step 1 Right-click and hold the mouse pointer on the HP Data Protector or HPO_SETUP icon. The application menu appears. Step 2 Choose Refresh Parameters. All the parameters are updated for all application classes. Monitoring HP Data Protector 5-25 Displaying a Parameter Graph, Gauge, or Text Output Window Each computer icon in the PATROL main window represents an instance of a host system that PATROL is monitoring. When you add a computer to the main window, PATROL establishes a default series of application and parameter icons for monitoring. For information on displaying a parameter graph, gauge, or text output window, see the PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 2). Customizing Parameters Most parameters defined in a KM are activated by default. They continuously monitor key resources and warn you of potential problems. All parameters in KMs are global parameters; that is, they automatically run on all KM instances discovered. They are the common parameters used for all applications and computers. You can customize these parameters at the local level for a specific application or computer. You can customize parameters at the local level by performing some of the tasks listed below. For information on these tasks, see the PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 3). • • • • • • • • • • • • • • • • 5-26 Activating Help Adding Parameters Clearing Parameter History Deleting Parameters Entering the Parameter Command Entering the Parameter Environment Scheduling When the Parameter Runs Selecting the Parameter Computer Class Selecting the Parameter Command Type Selecting the Parameter Type Setting Alarm Ranges Setting Parameter Security Setting the Parameter History Retention Level Setting the Parameter Output Setting the State Suspending Parameters PATROL for HP Data Protector User Guide Unloading the KM This section describes the procedures for unloading (not uninstalling) the HPO KM from the PATROL Agent, PATROL Console or PATROL Central Console. The intention is that this section is only used if you no longer want to use some parts of the KM, though there may be circumstances where you may wish to fully unload the KM without uninstalling the files. Note If you want to completely uninstall the KM, please follow the instructions under “Uninstalling the KM” on page 5-30. When the HPO KM is unloaded from a PATROL Agent, PATROL stops monitoring the HP Data Protector application on that system when there is no connection to a PATROL Console with HPO KM loaded. When the HPO KM is unloaded from PATROL Console, the PATROL Console stops displaying and monitoring the HP Data Protector application on any PATROL Console connected system. Unloading the KM from PATROL Agent 1. Remove the HPO KM from the list of preloaded KMs, using the utility wpconfig (on MS Windows) or xpconfig (on Unix), remove HPO_LOAD.kml from the PATROL Agent configuration variable “/AgentSetup/preloadedKMs”. 2. Restart the PATROL Agent. 3. Repeat these steps on every PATROL Agent system (managed node) where the HPO KM is to be unloaded. Note The HPO KM cannot be partially unloaded from the PATROL Agent using the above steps. If you need to unload some parts of the KM from the PATROL Agent, refer to the PATROL Agent Reference Manual. Monitoring HP Data Protector 5-27 Unloading the KM from PATROL Console Application classes are unloaded individually. This allows for a partial unloading of the KM to enable it to run as a reduced installation. Follow the steps below to unload the HPO KM completely or partially. 1. Remove the unwanted HPO KM application classes from the list of loaded application classes, as required. All HPO KM application classes start with “HPO_”. With the PATROL Console for Unix: A. From the PATROL Console main window choose Attributes => Application Classes... B. Select a HPO KM application class to be removed and choose Edit => Delete. C. Repeat for all classes to be removed. With the PATROL Console for MS Windows: A. From the PATROL Console tree view choose the KM tab and expand the folder Application Classes. B. Right-click on a HPO KM application class to be removed and choose Delete. C. Repeat for all classes to be removed. 2. Select File => Save Configuration to save the modified list of loaded application classes as the PATROL Console user preference. 3. Repeat these steps on every PATROL Console system where the HPO KM is to be unloaded. 5-28 PATROL for HP Data Protector User Guide Unloading the KM from PATROL Central Console A KM can be unloaded for particular managed systems or for all systems across the monitored environment. Application classes may be unloaded individually, or by selecting all classes at once. This allows for a partial unloading of the KM to enable it to run as a reduced installation on some or all of the managed systems. Follow the steps below to completely or partially unload the HPO KM from some or all of the managed systems. 1. Right click on the PATROL Main Map, and choose Unload Knowledge Modules... 2. Select the managed systems where the HPO KM is to be unloaded, and click Next>. A list is displayed showing all the loaded application classes on each of the selected managed systems. All HPO KM application classes start with “HPO_”. 3. Select the HPO KM application classes to be removed for the appropriate managed systems, click Next> and Finish. 4. Repeat the above steps for each PATROL Central Management Profile where the HPO KM is to be unloaded. Monitoring HP Data Protector 5-29 Uninstalling the KM This section describes steps for uninstalling the PATROL for HP Data Protector. The KM is uninstalled when upgrading the HPO KM from an older version, or if the HPO KM is no longer required for monitoring the HP Data Protector application. The steps required for uninstalling depend on the type of installation: • For PATROL Agent and PATROL Console, “uninstallation” involves unloading the KM and then removing the files. • For PATROL Central Console, the KM is uninstalled by unloading. • For PATROL Central Console Server or PATROL Central Web Server, the KM is uninstalled by removing the files. Note If the HPO KM was installed using the Installation Utility, use the same to remove the KM files after unloading. Uninstalling the KM from PATROL Agent 1. Unload the HPO KM by removing it from the list of preloaded KMs. Use the utility wpconfig (on MS Windows) or xpconfig (on Unix) to remove HPO_LOAD.kml from the PATROL Agent configuration variable “/AgentSetup/preloadedKMs”. 2. Restart the PATROL Agent. 3. Remove all HPO KM files listed in Table 5-1 under the paths for PATROL Home (PATROL_HOME) and PATROL Cache (PATROL_CACHE). Note There may be more than one PATROL Cache directory depending on how PATROL has been set up in your installation. Users can set up a local Cache directory to override the global setting. 5-30 PATROL for HP Data Protector User Guide 4. Repeat the above steps on every PATROL Agent system where the HPO KM is installed. Table 5-1 Uninstallation from the PATROL Agent File Types to Delete Path relative to PATROL_HOME Unix Microsoft Windows PSL Library Files lib/psl/HPO_*.* lib\psl\HPO_*.* KM & Catalog Files lib/knowledge/HPO_*.* lib\knowledge\HPO_*.* Archive Files lib/archive/HPO_*.* lib\archive\HPO_*.* Other Files & Folders HPO/* HPO HPO_*.* lib/HPO/* lib/HPO lib/HPO_*.* HPO\*.* HPO HPO_*.* lib\HPO\*.* lib\HPO lib\HPO_*.* Uninstalling the KM from PATROL Console 1. Unload the HPO KM by removing all the application classes from the list of loaded application classes. All HPO KM application classes start with “HPO_”. On PATROL Console for Unix: A. From the PATROL Console main window choose Attributes => Application Classes... B. Select a HPO KM application class and choose Edit => Delete. C. Repeat for all classes. D. Select File => Save Configuration to save the modified list of loaded KMs as the PATROL Console user preference. On PATROL Console for Microsoft Windows: A. From the PATROL Console tree view choose the KM tab and expand the folder Application Classes. B. Right-click on a HPO KM application class and choose Delete. C. Repeat for all classes. Monitoring HP Data Protector 5-31 D. Select File => Save Configuration to save the modified list of loaded KMs as the PATROL Console user preference. 2. Remove all HPO KM files listed in Table 5-2 under the paths for PATROL Home (PATROL_HOME) and PATROL Cache (PATROL_CACHE). Note There may be more than one PATROL Cache directory depending on how PATROL has been setup in your installation. Users can set up a local Cache directory to override the global setting. Table 5-2 Uninstallation from PATROL Console File Types to Delete Path relative to PATROL_HOME Unix Microsoft Windows PSL Library Files lib/psl/HPO_*.* lib\psl\HPO_*.* KM & Catalog Files lib/knowledge/HPO_*.* lib\knowledge\HPO_*.* Archive Files lib/archive/HPO_*.* lib\archive\HPO_*.* Icon & Image Files lib/images/HPO_*.* lib/images/hpo_*.* lib\images\hpo_*.* Online Help Files & Folders lib/help/hpo_*.* lib/help/hpo_km/*.* lib/help/hpo_km lib/help/km_help_hpo_km lib\help\hpo_*.* lib\help\hpo_km\*.* lib\help\hpo_km lib\help\km_help_hpo_km 3. Repeat above steps on every PATROL Console system where the HPO KM is installed. 5-32 PATROL for HP Data Protector User Guide Uninstalling the KM from PATROL Central Console 1. Unload the HPO KM by removing all the application classes from the list of loaded application classes. All HPO KM application classes start with “HPO_”. A. Right-click on the PATROL Main Map and choose Unload Knowledge Modules... B. Select the managed systems where the HPO KM is to be unloaded, and click Next>. C. Select all HPO KM application classes, click Next> and Finish. 2. Repeat the above steps on every PATROL Central Console where the HPO KM is installed. Uninstalling the KM from PATROL Central Console Server 1. Remove all HPO KM files listed in Table 5-3 under the PATROL Central Console Server installation path (PATROL_ROOT). Table 5-3 Uninstallation from the PATROL Central Console Server File Types to Delete Path for PATROL Central Console Server Unix Microsoft Windows Online Help Files lib/knowledge/hpo_*/lib/help /EN_USA/hpo_km.chm lib\knowledge\hpo_*\lib\help \EN_USA\hpo_km.chm Icon & Image Files & Folders lib/knowledge/hpo_*/*.* lib/knowledge/hpo_* lib\knowledge\hpo_*\*.* lib\knowledge\hpo_* 2. Repeat above steps on every PATROL Central Console Server system where the HPO KM is installed. Monitoring HP Data Protector 5-33 Uninstalling the KM from PATROL Central Web Server 1. Remove all HPO KM files listed in Table 5-4 under the PATROL Central Web Server installation path ($BMC_ROOT/webcentral on Unix and %BMC_ROOT%\WebCentral on Microsoft Windows). Table 5-4 Uninstallation from the PATROL Central Web Server File Types to Delete Path for PATROL Central Web Server Unix Microsoft Windows Online Help Files help_services/hpo_*.jar km_services/html/default/lib/help /EN_USA/hpo_*.jar help_services\hpo_*.jar km_services\html\default\lib\help \EN_USA\hpo_*.jar 2. Repeat above steps on every PATROL Central Web Server system where the HPO KM is installed. Uninstalling the PAR File from BPPM Portal Note If you are upgrading the PAR file on BMC Portal, skip the uninstallation procedures outlined below and follow the upgrade steps in “Installing or Upgrading the PAR file on BPPM Portal” on page 2-7. 1. Remove all elements using the HPO KM PAR file from the BMC ProactiveNet Performance Management Portal Infrastructure. 2. Log on to the BMC ProactiveNet Performance Management Portal with portal credentials, and select the Portal tab. 3. Under Tasks in the navigation pane, select Performance Managers. 4. Check the check-box next to the HPO KM solution from the list. 5. Click Delete. 5-34 PATROL for HP Data Protector User Guide Deleting PATROL Agent Configuration Variables 1. Remove all PATROL Agent configuration variables created by the HPO KM. These variables are stored under configuration paths HPO and HPO_License. They can be removed using wpconfig (on MS Windows) or xpconfig (on Unix). Alternatively, you can use the following single line PSL command through the PATROL Console OS> prompt to remove HPO KM configuration variables. The HPO KM should be uninstalled on the PATROL Console before attempting the following PSL command: %PSL foreach var(grep("^/HPO[/_]",pconfig("LIST"))) { pconfig("DELETE", var); } 2. Repeat the above step on every PATROL Agent system where the HPO KM has been loaded. Monitoring HP Data Protector 5-35 Common Problems This section provides some common problems and their resolutions. Note For any problems look for any error messages on the PATROL Console system output window. Most of these error messages are self-explaining. Table 5-5 Common Problems and Resolutions Problems Resolutions Unable to find HPO_LOAD.kml. Make sure the Load KM browser is looking for *.kml files under %PATROL_HOME%/lib/knowledge folder. PATROL for HP Data Protector files have not been installed correctly under the PATROL installation directory on the PATROL® Console. HPO_SETUP or HP Data Protector icon does not appear after loading. HP Data Protector Cell Manager software is not installed or configured properly. The platform or version of HP Data Protector is not supported by the HPO KM. There is a KM version mismatch between the Console and the Agent. 5-36 PATROL for HP Data Protector User Guide Table 5-5 Common Problems and Resolutions Problems Resolutions HPO_SETUP icon does not change to HP Data Protector. Check whether the KM is licensed, using the menu “KM Commands => KM Configure => License” from the HPO_SETUP icon or by checking the main InfoBox details. The parameter HPOLicenseState should appear in alarm state under the “HP Data Protector” icon. The license details are not entered exactly as supplied. The license key is case sensitive. Make sure there are no additional characters or spaces in the beginning or end of the key. Also check whether the license key is not expired by comparing the date on the license key with the current date. Login details are not supplied. The parameter HPOPasswordState should appear in alarm state under the “HP Data Protector” icon. All KM objects disappeared from the Console. PATROL for HP Data Protector is un-installed on that system. There is a KM version mismatch between the Console and the Agent, possibly after an improper upgrade of the KM. Some PATROL for HP Data Protector application instances do not appear. The KM instance limits have been exceeded. Check for any error messages on the system output window, and increase the instance limits for affected object using menu “KM Commands => KM Configure => Instance Limits”. Behavior of the PATROL for HP Data Protector has not changed after a KM upgrade. Check the version of the KM from the main InfoBox. If it has not changed, then the installation is not complete. Make sure both the Console and the Agent are un-installed and re-installed correctly. PATROL for HP Data Protector takes a lot of time to refresh the parameters and application classes on the Console. Collectors parameters run according to their scheduling interval defined in the KM. These scheduling intervals are decided for a standard environment with minimal resource impact on Agents. These intervals can be customised from the Console to suit your environment. Monitoring HP Data Protector 5-37 Table 5-5 Common Problems and Resolutions Problems Resolutions Poor performance of the HP Data Protector Cell Manager after installing the KM. There could be a lot of backup jobs to be processed by the parameter HPOSessionCollector, which runs every 10 minutes. By increasing this interval, the collection frequency can be reduced, and performance can be gained. But this will result in less updates on the Console. Or by using the “Monitor Backups” menu from “Backups” icon reduce the number of days to monitor. Using HP Data Protector GUI, purge all unwanted sessions. User patrol with admin privileges to HP Data Protector can not execute HP Data Protector reports. If the patrol user is added to the HP Data Protector admin user group with the correct patrol group name information, it is unable to execute HP Data Protector reports. This problem can be resolved by changing the group details to read “” in the HP Data Protector GUI. Getting Help Debugging the KM Using the menu option “KM Configure -> Debug”, the KM can be debugged for any application group. Refer “Debugging HPO KM” on page 5-22 for more details about debugging the KM. KM Updates To find the latest version details of PATROL for HP Data Protector, visit the OTL Software’s Web site at http://www.otl.co.nz. 5-38 PATROL for HP Data Protector User Guide Technical Support Before contacting technical support, attempt to identify whether the problem is related to Operating System, HP Data Protector, BMC PATROL® or HPO KM. If the problem appears to be related to HPO KM, contact the help desk at OTL Software Limited on Phone: +64 9 303 9120 Fax: +64 9 303 9129 E-mail: [email protected] You may also log a support call on-line through Web site at http://www.otl.co.nz/support. When logging support calls, provide all debug messages from the debug log file using the menu option KM Commands => KM Configure => Debug. This will help identifying and resolving the problem efficiently. Refer “Debugging HPO KM” on page 5-22 for more details about debugging the KM. Where to Go from Here The following table summarizes where to look for more information on using PATROL and PATROL for HP Data Protector. The shaded rows indicate tasks that you can accomplish only from a PATROL Developer Console. If you want information on... See... HPO KM InfoBoxes Chapter 1, “Introduction,” and the online help HPO KM Installation and Configuration Chapter 2, “Getting Started.” HPO KM menu commands Chapter 3, “Menu Summary,” and the online help HPO KM parameters Chapter 4, “Parameter Summary,” and the online help Monitoring HP Data Protector 5-39 If you want information on... 5-40 See... How to monitor HP Data Protector using this KM Chapter 5, “Monitoring HP Data Protector,” KMs in general the PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 1) KM versioning and customisations the PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 3). the PATROL interface the PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 1). managing events the PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 2) and the PATROL Event Manager Console for Unix User Guide. the PATROL Script Language (PSL) the PATROL Script Language Reference Manual. defining your monitoring environment the PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 1). adding computers to PATROL the PATROL for Unix Getting Started or the PATROL for Windows User Guide (Volume 1). working with parameters the PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 2). working with menu commands the PATROL for Unix Getting Started or the PATROL for Windows User Guide (Volume 2). working with tasks the PATROL for Unix Getting Started or the PATROL for Windows User Guide (Volume 2). managing monitored objects the PATROL User Guide or the PATROL for Windows User Guide (Volume 2). unloading the KM the PATROL for Unix User Guide or the PATROL for Windows User Guide (Volume 2). PATROL for HP Data Protector User Guide Index Index A About 3-4 Accessing Application Menus 3-2 Alarm Cleared 1-26, 1-27 Application Description 1-19 Application Version 1-19 Applications and Icons 1-9 B Backup Group 1-24 Backup Report 3-4, 3-16, 5-22 C Cancel All Devices 3-25, 3-26 Cancelling the Mount Request 5-16 Cell 1-19 Cell Console Version 1-30 Changing the Level of Pool Monitoring 5-6 Clear All Alarms 3-16, 3-18, 3-19, 3-20, 3-22, 3-23 Clearing the Alarm 5-17 Client Device Report 3-30, 5-22 Client Library Report 3-30, 5-22 Client Name 1-29 Client Report 3-5, 3-29, 5-22 Common Problems 5-36 Completed Disk Agents 1-26 Completed Percentage 1-25 Completed Size 1-25 Components 1-6 Configure Client Status 3-29, 3-30 Configure Installation Path 3-4 Configure Log Filter 3-32, 3-33 Configure Log Scan Limit 3-32, 3-33 Configure Login Details 3-4 Configure Process Status 3-8, 3-9, 3-10, 3-11, 3-12, 3-13, 3-14, 3-16, 3-18, 3-19, 3-22 Configuring Backup Session Status 5-10 Configuring Log File Filters 5-13 Configuring Log File Monitoring 5-12 Configuring Login Details 2-14 Configuring Monitored Days for Backup Sessions 5-9 Configuring Process Status 5-7 Configuring Standalone Device Status 5-8 Confirm All Mount Requests 3-25, 3-26 Confirming the Mount Request 5-14 Customizing Parameters 5-26 Index 1 D End Time 1-25, 1-27 ExtraFilesList 4-1 DB Directory Path 1-19 DB Report 3-5, 3-6, 5-22 DB Server 1-19 Debug 3-4, 5-23 Default Media Pool 1-21, 1-22, 1-23 Device 1-28 Device Description 1-21, 1-23 Device Enabled/Disabled? 1-21, 1-23 Device Host 1-21, 1-23, 1-28 Device Name 1-21, 1-23 Device Status 1-21, 1-23 Device Type 1-21 Discovery 2-15 Discovery Cycle 2-15 Disk Agent Version 1-30 Disk and Memory Usage 1-5 distribution file for installation utility, contents 2-3 distribution file, contents 2-4 distribution server files 2-3 Duration 1-25, 1-27 E Elapsed Client Collector Time 1-29, 1-30 Elapsed Device Collector Time 1-21, 1-22, 1-23 Elapsed Log Collector Time 1-30 Elapsed OmniDB Collector Time 1-20 Elapsed Pool Collector Time 1-28, 1-29 Elapsed Process Collector Time 1-20 Elapsed Session Collector Time 1-21, 1-22, 1-23, 1-24, 1-25, 1-26, 1-27, 1-28 Elapsed Spec Collector Time 1-23, 1-24 Enable/Disable Monitored Processes 5-3 Enabling/Disabling Client Status Monitoring 5-5 2 F Failed Disk Agents 1-26 Features 1-2 Functional Parameter Summary 4-1 G Getting Started 2-1 H Help 2-17 Hierarchical Structure 1-13 HPO_CLIENT 1-7, 1-12, 1-18 HPO_CLIENT Application Class 4-12 HPO_CLIENT Application InfoBox 1-29 HPO_CLIENT application menu 3-30 HPO_CLNT_CONTAINER 1-7, 1-12, 1-17 HPO_CLNT_CONTAINER Application Class 4-12 HPO_CLNT_CONTAINER Application InfoBox 1-29 HPO_CLNT_CONTAINER application menu 3-29 HPO_DATABASE 1-6, 1-9, 1-15 HPO_DATABASE Application InfoBox 1-19 HPO_DATABASE application menu 3-6 HPO_DEV_CONTAINER 1-7, 1-10, 1-15 HPO_DEV_CONTAINER Application Class 4-5 HPO_DEV_CONTAINER Application InfoBox 1-21 PATROL for HP Data Protector by OTL Software - User Guide HPO_DEV_CONTAINER application menu 3-10 HPO_DEVICE 1-7, 1-10, 1-15 HPO_DEVICE Application Class 4-5 HPO_DEVICE Application InfoBox 1-21 HPO_DEVICE application menu 3-11 HPO_INTERACTIVE 1-7, 1-11, 1-16 HPO_INTERACTIVE Application Class 4-8 HPO_INTERACTIVE Application InfoBox 1-25 HPO_INTERACTIVE application menu 3-19 HPO_LDEVICE 1-7, 1-10, 1-16 HPO_LDEVICE Application Class 4-6 HPO_LDEVICE Application InfoBox 1-23 HPO_LDEVICE application menu 3-14 HPO_LIB_CONTAINER 1-7, 1-10, 1-16 HPO_LIB_CONTAINER Application Class 4-6 HPO_LIB_CONTAINER Application InfoBox 1-22 HPO_LIB_CONTAINER application menu 3-12 HPO_LIBRARY 1-7, 1-10, 1-16 HPO_LIBRARY Application InfoBox 1-22 HPO_LIBRARY application menu 3-13 HPO_LOG 1-8, 1-13, 1-18 HPO_LOG Application Class 4-13 HPO_LOG Application InfoBox 1-30 HPO_LOG application menu 3-33 HPO_LOG_CONTAINER 1-8, 1-13, 1-18 HPO_LOG_CONTAINER Application Class 4-13 HPO_LOG_CONTAINER Application InfoBox 1-30 HPO_LOG_CONTAINER application menu 3-31 HPO_MNT_CONTAINER 1-7, 1-11, 1-17 HPO_MNT_CONTAINER Application Class 4-10 HPO_MNT_CONTAINER Application InfoBox 1-27 HPO_MNT_CONTAINER application menu 3-24 HPO_MOUNT 1-7, 1-12, 1-17 HPO_MOUNT Application Class 4-10 HPO_MOUNT Application InfoBox 1-28 HPO_MOUNT application menu 3-26 HPO_POOL 1-7, 1-12, 1-17 HPO_POOL Application Class 4-11 HPO_POOL Application InfoBox 1-29 HPO_POOL application menu 3-28 HPO_POOL_CONTAINER 1-7, 1-12, 1-17 HPO_POOL_CONTAINER Application Class 4-11 HPO_POOL_CONTAINER Application InfoBox 1-28 HPO_POOL_CONTAINER application menu 3-27 HPO_PROC_CONTAINER 1-6, 1-9, 1-15 HPO_PROC_CONTAINER Application Class 4-4 HPO_PROC_CONTAINER Application InfoBox 1-20 HPO_PROC_CONTAINER application menu 3-7 HPO_PROCESS 1-6, 1-9, 1-15 HPO_PROCESS Application Class 4-4 HPO_PROCESS Application InfoBox 1-20 HPO_PROCESS application menu 3-9 HPO_REST_CONTAINER 1-7, 1-11, 1-17 HPO_REST_CONTAINER Application Class 4-9 HPO_REST_CONTAINER Application InfoBox 1-26 HPO_REST_CONTAINER application menu 3-21 HPO_RSESSION 1-7, 1-11, 1-17 Index 3 HPO_RSESSION Application Class 4-9 HPO_RSESSION Application InfoBox 1-27 HPO_RSESSION application menu 3-23 HPO_SERVER 1-6, 1-9, 1-15 HPO_SERVER Application Class 4-1 HPO_SERVER Application InfoBox 1-18 HPO_SERVER Application Menu 3-3, 3-6, 3-7, 3-9, 3-10, 3-11, 3-12, 3-13, 3-14, 3-15, 3-17, 3-19, 3-20, 3-23, 3-26, 3-28, 3-30 HPO_SESSION 1-7, 1-11, 1-16 HPO_SESSION Application Class 4-8 HPO_SESSION Application InfoBox 1-25 HPO_SESSION application menu 3-20 HPO_SPEC_CONTAINER 1-7, 1-10, 1-16 HPO_SPEC_CONTAINER Application Class 4-7 HPO_SPEC_CONTAINER Application InfoBox 1-23 HPO_SPEC_CONTAINER application menu 3-15 HPO_SPECIFICATION 1-7, 1-11, 1-16 HPO_SPECIFICATION Application Class 4-7 HPO_SPECIFICATION Application InfoBox 1-24 HPO_SPECIFICATION application menu 3-17 HPOClientBackupData 4-12 HPOClientBackupFiles 4-12 HPOClientBackupGrowthRate 4-12 HPOClientBackupSuccess 4-12 HPOClientCCCount 4-12 HPOClientCHCount 4-12 HPOClientCollector 4-2 HPOClientDACount 4-12 HPOClientDetails 4-12 HPOClientMACount 4-12 HPOClientStatus 4-12 HPOClientSummary 4-12 4 HPODatabaseCollector 4-2 HPODBDetails 4-3 HPODBDirSize 4-3 HPODBFSUsedPercent 4-4 HPODBGrowthRate 4-4 HPODBIntegrityErrors 4-4 HPODBLastBackup 4-4 HPODBMMDBSpaceUsed 4-4 HPODBSpaceUsed 4-4 HPODBSpaceUsedPercent 4-4 HPODBTotalSpace 4-4 HPODeviceActivity 4-5 HPODeviceCollector 4-2 HPODeviceDetails 4-5 HPODeviceDrives 4-5 HPODeviceState 4-6 HPODeviceStatus 4-6 HPODeviceThroughput 4-6 HPOIntSessionDetails 4-8 HPOLDeviceActivity 4-6 HPOLDeviceDrives 4-6 HPOLDeviceState 4-7 HPOLDeviceStatus 4-7 HPOLDeviceThroughput 4-7 HPOLibraryDetails 4-6 HPOLicenseState 2-11, 2-15, 4-2 HPOLogCollector 4-2, 4-17 HPOLogDirSize 4-13, 4-17 HPOLogErrorText 4-13, 4-17 HPOLogFileSize 4-13, 4-17 HPOLogFSUsedPercent 4-13, 4-17 HPOLogFullText 4-13, 4-17 HPOLogWarnText 4-13, 4-17 HPOManagerStatus 2-15, 4-2 HPOMoMStatus 4-2 HPOMountCount 4-10 HPOMountDetails 4-10 HPOMountElapsedTime 4-11 HPOPasswordState 2-11, 2-15, 4-2 HPOPoolCollector 4-3 PATROL for HP Data Protector by OTL Software - User Guide HPOPoolCount 4-11 HPOPoolDetails 4-11 HPOPoolMediaCount 4-11 HPOPoolMediaDetails 4-11 HPOPoolMediaFairPercent 4-11 HPOPoolMediaGoodPercent 4-11 HPOPoolMediaGrowthRate 4-11 HPOPoolMediaPoorPercent 4-11 HPOPoolMediaUsedPercent 4-12 HPOPoolMediaUsedSpace 4-12 HPOPoolTotMediaCount 4-11 HPOPoolTotMediaFairPercent 4-11 HPOPoolTotMediaGoodPercent 4-11 HPOPoolTotMediaGrowthRate 4-11 HPOPoolTotMediaPoorPercent 4-11 HPOPoolTotMediaUsedPercent 4-11 HPOPoolTotMediaUsedSpace 4-11 HPOProcessCPUTime 4-4 HPOProcessDetails 4-4 HPOProcessMemSize 4-4 HPOProcessState 4-5 HPOProcessStatus 4-5 HPORestSessionDetails 4-9 HPORSessionMessages 4-10 HPORSessionState 4-10 HPORSessionStatus 4-10 HPORSessionSummary 4-10 HPOSessionDevice 4-8 HPOSessionMessages 4-8 HPOSessionState 4-9 HPOSessionStatus 4-9 HPOSessionSummary 4-9 HPOSessionThroughput 4-9 HPOSpecDatalist 4-7 HPOSpecFullBackupFiles 4-7 HPOSpecFullBackupSize 4-8 HPOSpecFullBackupTime 4-8 HPOSpecificationDetails 4-7 HPOSpecIncrBackupFiles 4-8 HPOSpecIncrBackupSize 4-8 HPOSpecIncrBackupTime 4-8 HPOSpecLastBackup 4-8 HPOSpecLastFull 4-8 HPOSpecSessionDetails 4-7 HPOSpecThroughput 4-8 I InfoBox for a Backup Session 5-11 InfoBoxes 1-18 installation BPPM Portal 2-3 files 2-3, 2-4 MS Windows platform 2-6 PAR File 2-7 Unix platform 2-5 Installation Path 2-16 Installation Utility 2-3 Instance Naming 1-15 Introduction 1-1 K KM Capacity Limits 1-19 KM Expiry Date 1-19 KM Function Codes 1-19 KM License Host Name 1-18 KM License Key 1-18 KM License Name 1-18 KM Name 1-18 KM Release Date 1-18 KM Requirements 2-2 KM Serial Number 1-18 KM Updates 5-38 KM Version 1-18 Index 5 L Last DB Backup 1-19 Last DB Backup Mode 1-19 Last DB Backup Session ID 1-19 Last DB Purge 1-20 Last Full Backup 1-24 Last Full Backup Session ID 1-24 Last Incr Backup Session ID 1-24 Last Incremental Backup 1-24 Last Modified 1-30 Library Description 1-22 Library Host 1-22 Library Name 1-22, 1-23 Library Type 1-22 Library/Device Report 3-5, 5-22 License KM 3-4 License requirements for the KM 2-2 Licensing Server 1-19 Licensing the KM 2-13 Loading BPPM Portal 2-10 PATROL Central 2-9 PATROL Console 2-8 Loading the KM 2-8 Log Directory Path 1-30 Log Full Path 1-30 Log Name 1-30 M Magazine Support 1-29 Media Agent Version 1-30 Media Report 3-5, 3-27, 3-28, 5-22 Media Type 1-21, 1-22, 1-23, 1-29 Medium Age Limit 1-29 Medium ID 1-28 Medium Label 1-28 Medium Location 1-28 6 Medium Overwrites 1-29 Menu Summary 3-1 MMDB Server 1-19 Mode 1-25 Monitor Backups 3-16, 3-22 Monitor Logs 3-32 Monitor Pool 3-27 Monitor Processes/Services 3-8 Monitoring Backup and Restore Sessions 5-9 Monitoring Backup Specification Information 5-9 Monitoring Client Status 5-5 Monitoring HP OpenView® OmniBack II Database 5-4 Monitoring Log Files 5-12 Monitoring Media Mount Requests 5-4 Monitoring Media Pool Information 5-5 Monitoring Process Information 5-6 Monitoring Server Availability 5-2 Monitoring Standalone and Library Devices 5-8 Mount Request Report 3-4, 3-25, 5-22 Mount Request Time 1-28 Mount Requestor 1-28 N NBU_SETUP Application Menu 3-34 Next Full Backup 1-24 Next Incremental Backup 1-24 Number of Clients 1-26 Number of Drives 1-21, 1-22 Number of Errors 1-26, 1-27 Number of Files 1-26 Number of Libraries 1-22 Number of Media 1-26 Number of Objects 1-26 Number of Standalone Devices 1-21 Number of Warnings 1-26, 1-27 PATROL for HP Data Protector by OTL Software - User Guide O Objectives of the KM 5-2 P Parameter Default Values 4-14 Parameter Summary 4-1 PATROL Agent configuration variables, deleting 5-35 Pending Disk Agents 1-26 Physical Device 1-28 Platform 1-29 Platform Description 1-19 platforms 1-3 Policy 1-29 Pool Description 1-29 Pool Name 1-29 Pool Report 3-5, 3-27, 5-22 Post-exec 1-24 Pre-exec 1-24 Preload KM 3-4 Preloading 2-16 Previous Backup Files 1-26 Previous Backup Session ID 1-26 Previous Backup Size 1-26 Previous Backup Time 1-26 Process Command 1-20 Process Description 1-20 Process ID 1-20 Process Owner 1-20 Process State Description 1-20 pslInstructionMax 2-8 R Refresh Parameters 3-4 refresh parameters 5-25 Refresh Process Cache 3-4 Refreshing Parameters 5-24 release notes 2-4 requirements BMC PATROL 1-3 BMC Portal 1-3 HP Data Protector 1-3 Restore Report 3-5, 3-22, 5-22 Running Disk Agents 1-26 S Schedule Report 3-4, 3-16, 5-22 Security Requirements 1-4 Session ID 1-25, 1-27, 1-28 Session Owner 1-25, 1-27, 1-28 Session Start Time 1-28 Session Status 1-25, 1-27 Session Type 1-28 Set Instance Limits 3-4 Software Requirements for the KM 2-2 Specification Backup Report 3-18, 5-22 Specification Description 1-24 Specification Name 1-24, 1-25, 1-27, 1-28 Specification Report 3-5, 3-16, 5-22 Specification Schedule Report 3-18, 5-22 Start Cell Manager 3-5, 3-8 Start Time 1-25, 1-27 Starting the Cell Manager Processes 5-19 Stop Cell Manager 3-5, 3-8 Stopping the Cell Manager Processes 5-20 Success Percent 1-25 Supported Operating Systems 1-3 Supported Versions 1-3 T Technical Support 5-39 Time Remaining 1-25 Index 7 trial license 2-12 Type 1-25, 1-27 U uninstalling 5-30 PATROL Agent 5-30 PATROL Central Console 5-33 PATROL Central Console Server 5-33 PATROL Central Web Server 5-34 PATROL Console 5-31 Unloading PATROL Agent 5-27 PATROL Central 5-29 PATROL Console 5-28 User Guide, pdf format 2-4 8 PATROL for HP Data Protector by OTL Software - User Guide