Transcript
Dear
,
Thank you for choosing Charter Communications®. We really appreciate that you have selected our 24-month Price Guarantee offer and we are committed to providing you the best value, service and entertainment anywhere. This letter will serve to confirm your order of The Charter Bundle® with 24-month Price Guarantee Package, and your agreement to the terms and conditions related to this Package. Please review this letter and retain for your files. The terms of this Bundle Package are as follows: 1. Service Agreement. Charter Communications® will provide to you this Bundle Package, which includes Charter Internet® Lite, Charter Phone® Local Plus and Charter Wire Maintenance for 24 months at the guaranteed price of $29.98 per month for months 1-12 and $39.98 per month for months 13-24. In return, you agree to pay for the Bundle Package for the entire 24-month term. The guaranteed price does not include the cost of installation and equipment, any applicable franchise fees, taxes, late fees, surcharges or costs for other ancillary services that you may order. If you were not previously a Charter Internet customer, the “Start Date” for your Bundle Package term will be the date your Charter Internet service is installed. If you already were a Charter Internet customer, your Start Date will be the date you completed your Bundle Package Service Agreement. On the Start Date, you will begin receiving the guaranteed discount price noted for each service you are receiving at that time. If telephone is not installed until after your Start Date, you will not be charged for those services until they are installed. Please note that you must receive and pay for all Bundle Package services to qualify for the Bundle Package guaranteed price. If you do not allow or complete installation of either Internet or phone service, you do not qualify and you will be charged at the regular monthly price for any services that are installed. To avoid being charged regular prices for any service, you will need to either (i) call Charter and cancel service prior to installation (in which case there will be no charge for such service), or (ii) complete your acceptance of the Service Agreement and installation of both services (in which case you will receive the Bundle Package guaranteed price as originally intended). 2. Termination and Early Termination Fee. You may terminate this Bundle Package at any time by calling Charter. If you terminate per Charter’s 30-Day Money-Back Guarantee, or rescind this Bundle Package Service Agreement according to rescission rights granted under applicable law (see “Notice of Cancellation” form), no termination fee, equipment, installation or services fees will be charged. If this Package is terminated by you or due to your non-compliance after the first thirty (30) days and prior to the expiration date of the commitment period, and without you signing a new 24-month term agreement, you agree to pay all charges and costs incurred through the date of termination plus an early termination fee of up to $150 (the amount of the early termination fee will decrease monthly over the term of your agreement). In the event your Bundle Package is terminated, but you do not disconnect altogether from Charter, you will pay standard monthly prices for all services provided following termination. If you receive service in Louisiana, the early termination fee will not apply if telephone service is terminated prior to the end of the agreement, but after phone termination you will no longer receive the Bundled Package discounted rates. Upgrades: You may switch to a different Price Guarantee package without incurring an early termination fee if you enter into a new 24-month term agreement. You may upgrade any TV, Internet or phone service as an add-on to your existing Bundle Package without incurring an early termination fee as long as you pay any additional fees due with such addition. 3. Other Terms and Restrictions. This offer is subject to your agreement to Charter’s standard service terms and conditions for each of the included services.* It also is subject to the availability of service at your residence and is available only to persons who have no outstanding obligations to Charter. This offer is not available to seasonal service customers or business customers. After the Bundle Package 24-month price guarantee term expires, unless you otherwise notify us, Charter will continue to provide all of the services to you on a month-to-month basis at our then-current standard monthly prices for such services. Should you have any questions about this Agreement or your service, please call Charter. Thank you again for being a Charter customer. Sincerely, Charter Communications® *Standard terms and conditions applicable to Charter services can be found at www.charter.com, “Terms of Service/Policies”
CDTR.4705.B.
25.B.4705
“Notice of Cancellation”
You may cancel this transaction, without any penalty or obligation, within three business days from the date you receive the document to which this notice is attached. If you cancel, any property traded in, any payments made by you under the service agreement or sale, and any negotiable instrument executed by you, will be returned within 10 days following receipt by Charter Communications® of your cancellation notice, and any security interest arising out of the transaction will be canceled. If you cancel, you must make available to Charter at your residence, in substantially as good condition as when received, any goods delivered to you under this service agreement or sale, or you may, if you wish, comply with Charter’s instructions regarding the return shipment of the goods at Charter’s expense and risk. If you do make the goods available to Charter and Charter does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to Charter, or if you agree to return the goods to Charter and fail to do so, then you remain liable for performance of all obligations under the contract. To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram to Charter Communications® at: Price Guarantee Cancellation Notice 12405 Powerscourt Drive St. Louis, MO 63131-3674 Telephone: 1-888-438-2427 no later than midnight of the third business day after you receive this Notice. (If you receive this Notice prior to receiving service, you may measure the three business days from the date that service commences.) I hereby cancel this transaction.
(Date)
(Buyer’s signature)
CDTR.4705.B.
