Smart Board 500 Series Interactive Whiteboard Ready Light Red

Transcript

Fast Track Troubleshooting: SMART Board™ 500 Series Interactive Whiteboard Ready Light Red or Flashing Red/Green A red Ready light indicates that the interactive whiteboard is receiving power but isn’t communicating with the computer. Pen tray LEDs won’t turn on and the screen is not responsive to touch. R eady light flashing green/red R eady light red R eady light changed from green to red Verify the serial configuration of controller D isconnect and reconnect serial cable from the interactive w hiteboard. D isconnect and reconnect serial cable from the interactive w hiteboard and restart com puter. W hat color is the R eady light now? G reen W hat color is the R eady light now? G reen Flashing red/green U SB R educe load on com puter and/or restart com puter. R ed Is the com puter connection serial or U SB? An alternating red/green light may indicate that your computer is running too many other applications or doesn’t meet minimum specifications. Reduce the load on the computer by disabling unnecessary applications or replace it with a more powerful computer. If the Ready light changed from green to red while the computer was running, the computer may have become unresponsive. Restart the computer. Disconnect, and then reconnect the serial cable to the interactive whiteboard and the USB cable from the computer to the USB-FRU (if used) to reset the interactive whiteboard and re-establish the link. Install or upgrade m alfunctioning U SB driver. If you are using a USB-FRU: W hat color is the R eady light now? G reen G reen W hat color is the R eady light now? • Make sure that the operating system has all USB HID drivers and current upgrades installed. (The Windows® 98 and 98SE operating systems require the system installation disk to install the HID drivers.) • A powered USB hub or extender may have failed or become unplugged from the computer. Check connections, or replace the failed component. • The computer’s USB port might have become disabled. Try to enable the port using your computer’s device manager. Serial R ed Enable U SB port or disconnect the other device using U SB port. G reen W hat color is the R eady light now? R ed C heck/replace U SB-FR U. G reen W hat color is the R eady light now? R ed R ed or flashing C heck/replace controller. G reen W hat color is the R eady light now? C heck/replace the serial cable. If you are using a serial connection, the computer’s serial interface might be in use, configured incorrectly or disabled. NOTE: Before substituting the controller module, contact your next level of support to ensure that all other possibilities have been checked. Replace the controller module with another that has been successfully tested on an interactive whiteboard. R ed D one C ontact your next level of support. SMART Technologies 1207 – 11 Avenue SW, Suite 300 Calgary, AB T3C 0M5 CANADA www.smarttech.com/support www.smarttech.com/contactsupport Support +1.403.228.5940 or Toll Free 1.866.518.6791 (Canada/U.S.) © 2007 SMART Technologies ULC. All rights reserved. SMART Board and smarttech are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. All other third-party product and company names may be trademarks of their respective owners. Patent No. US5448263; US6141000; US6326954; US6337681; US6741267; US6747636; US7151533; and CA2058219. Other patents pending. Contents are subject to change without notice. 12/2007.