Solutions Guide

Transcript

Red Hat Solutions GUIDE Hello, Welcome to the third edition of the Red Hat Solutions Guide. We’ve had a lot of exciting developments over the past year and continue to help customers be more flexible, innovate faster, and run leaner. And we do this though openness and transparency. With this guide, you can learn how companies such as NYSE Euronext, Travel Channel, and American Family Insurance were able to utilize Red Hat solutions to help them own the new now. You can learn more at redhat.com/ownthenewnow. Only Red Hat can deliver these results because of its fundamentally different approach to building and providing software: a unique model that harnesses innovation from the best minds and companies in the world and delivers them with revolutionary openness, transparency, and economic impact. We will also visit our new developments that have been announced since the last edition of the Red Hat Solutions Guide by providing greater insight into how we’re helping to unlock the value of the cloud, the innovations we’ve made with Red Hat® Enterprise Linux® 6, and the advances to JBoss® Enterprise Middleware and our consulting and training services. If you have a story or other resource from which your peers may benefit, please email [email protected]. And for any sales-related inquiries or assistance, please contact your representative or call us at 1-888-REDHAT1. You can also find an authorized Red Hat reseller at redhat.com/wapps/partnercatalog. We look forward to hearing from you and thank you for your continued support. ABOUT RED HAT 2 Why Red Hat? Source Works 4 RED Open HAT OVERVIEW 6 Why Subscriptions? Newworld’s Now leading provider of open source 7 Red Own Hatthe is the 9 JBoss Open Choice solutions, offering choice to customers building open 10 Mission-Critical Workloads IT infrastructures. Our unique business model pro14 source Markets We Serve vides open source subscriptions for high quality, afford15 Partner Ecosystem able technology. Red Hat solutions include: Red Hat Cloud Foundations, Red Hat Enterprise Linux, Red Hat Enterprise Virtualization, JBoss Enterprise Middleware, Red Hat CLOUD Network 24 Red HatSatellite, Cloud Red Hat Consulting, and Red Hat Training and Certification. Hat is based in Raleigh, N.C. story: Red DreamWorks Animation Customer success and has more than 65 offices worldwide. PLATFORM RED HAT COMPANY AWARDS 32 Red Hat Enterprise Linux Overview 34 Red Hat Enterprise Linux 6 CIO Insight Survey #1 in Value 43 Red Hat Enterprise Linux 5 2005,success 2006, 2007, 2004, Customer story:2009 Citigroup redhat.com/promo/vendor Customer success story: Europcar 49 Red Hat Enterprise Linux Partner Ecosystem 50 Red Hat Enterprise Virtualization Bloomberg BusinessWeek 50 51 Bloomberg Red Hat Enterprise Virtualization BusinessWeek, 2010 for Servers Customer success story: Ganart Technologies 57 Red Hat Enterprise Virtualization for Desktops Turbo Tech 25 59 Red Hat Enterprise MRG 2009success story: Deutsche Börse Systems Forbes, Customer 63 Red Hat Network success story: Union Pacific Customer Large Technology Company of the Year 66 Red Carolina Hat High Technology PerformanceAssociation, Computing (HPC) North 2009Solution 67 Red Hat Directory Server RED HAT PRODUCT AWARDS Best regards, Alex Pinchev Executive VP, Worldwide Sales President, International Operations Middleware Top Product of 2010, Red Hat Overview Enterprise Linux 69 JBoss Enterprise Middleware A Decade-Shaping Technology, Red Hat Enterprise Linux 74 JBoss Enterprise Application Platform eWEEK Customer Labs,success 2010 story: NYSE Euronext 80 JBoss Enterprise SOA Platform Product Customer success Award, story: Booz AllenEnterprise Hamilton Linux Innovation Red Hat 84 JBoss Enterprise Data Services Platform Network Products Guide, 2009 Customer success story: Camden Council 87 JBoss Enterprise Portal Platform of the Year, story: Red Hat Enterprise Linux Product Customer success Heidelberg Datamation, 2009 93 JBoss Enterprise BRMS Customer success story: Seedco 96 Network SDJBoss TimesOperations 100, JBoss Enterprise Middleware SDCustomer success story: American Family Insurance Times, 2008 99 JBoss Enterprise Frameworks and Development Tools Customer success story: Bright Horizons Leader in Gartner's Magic Quadrant for Enterprise Application Servers Services JBoss Enterprise Middleware, Gartner, 2009 inquiries.redhat.com/go/redhat/gartner 104 Red Hat Consulting 110 Customer success story: Travel Channel Red Hat Training and Certification Customer success story: CME Group Red Hat Enterprise Linux 6 Training WHY RED HAT? 4 5 Open source makes better software faster We collaborate with the open source community to develop technology that makes its way into our emerging technologies. This technology makes its way into Red Hat Enterprise Linux and JBoss Enterprise Middleware. This innovation returns to the community. The cycle is continuous. Red Hat technology is built through collaboration with our rapidly growing open source community. The developers for our emerging technologies, including Fedora and our JBoss Community projects, create cutting-edge technologies that are enterprise hardened for our platform and middleware solutions. Red Hat will help you run leaner, move faster, and be more flexible. Our development model is different About Red Hat Red Hat understands the open source development process better than anyone, and we collaborate with our customers every day to make sure our technology solves their problems. That combination means Red Hat is unique and uniquely successful at making the rapid innovation of 6 open source reliable, relevant, and ready to work in mission-critical enterprise deployments. Which is why we work to keep knowledge open We drive innovation by channeling it and setting it free, guiding and working within open source communities to make sure our customers get what they need. Transparency. Collaboration. The free exchange of knowledge and ideas. Open source is more than a development model — it’s who we are. 7 Here’s how it works: 1 We offer complete solutions From platform, to virtualization, cloud computing and middleware, Red Hat offers a complete open source solution throughout the entire stack. And the training and services to manage it all. It starts with transparency The development process is open. The technology is open. There are no secrets, no surprises, no lock-in. $$$ 2 Red Hat exists so that enterprises can do more with less 3 We help enterprises take full advantage of the capability and efficiency of open source. Especially when budgets are tight. We can help you cut costs and do more with the technology you already have. YOU ALWAYS HAVE A CHOICE 8 Our solutions are delivered via a low-cost, predictable subscription that includes services, upgrades, patches, and other improvements. Because the software is open source, you always have the option to switch providers if we don’t deliver value. Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com With the power of a broad ecosystem And the capabilities of a global provider We have 66 offices in 29 countries. Our service is there when and where you need it, delivered by solution experts. We collaborate with our partners to deliver certified hardware and software that you can trust. 10 Just ask our customers Some of the world’s largest organizations rely on Red Hat every day. Especially in the most demanding environments like the New York Stock Exchange and the Chicago Mercantile Exchange. 01101001001000000110001101101000011001010110001101101011011001010110010000100000011000110 111001001101001011101000111010001100101011100100010011101110011001000000111000001110010011011 1101110011011101000110000101110100011001010010000001110111011010010111010001101000001000000 11101000110100001100101001000000110001001110101011000100110001001101100011001010010000001 1100110111011101101111011100100110010000100000001011010010000001101010011011110111001101101000 2 9 Learn more: customers.redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 3 OPEN SOURCE WORKS Red Hat makes it work for you. CONSISTENT VALUE YEAR AFTER YEAR About Red Hat But what’s so great about open source? It costs less and works better. But to get the most out of it, it pays to work with experts. Red Hat is a bridge between the open source community and our enterprise customers. Open source development is a rapid, highly innovative, and cost-efficient way to make software. And that value is available for anyone to use. But because open source technology improves and changes so rapidly, it’s not always suitable for mission-critical enterprise environments. Red Hat curates the best open source solutions and makes them usable in enterprise environments by hardening, testing, certifying, fixing, and supporting them. This means enterprise customers are free to use open source software at a very low cost, without having to invest heavily in its maintenance and support. It just works. But we do more than that. Red Hat knows how to work with our customers to get the software they need developed in the open source community. We share knowledge, ideas, and expertise, and we get things done. Red Hat’s development model is customerdriven, and this is as good for our customers as it is for open source. We give our customers an important voice in guiding future innovation. 4 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Imagine if all past knowledge was kept hidden or its use was restricted to only those who were willing to pay for it. Education and research would suffer. Publishing books or sharing information of any sort would become difficult. Yet this is the mentality behind the proprietary software model. In the same way shared knowledge propels the whole of society forward, open technology development can drive innovation for an entire industry. Once again, Red Hat outranks our direct competitors in the CIO Insight Vendor Value Study Doing more with less is important, but working with a trusted partner is invaluable. That’s why Red Hat is so proud to have been ranked as one of the top vendors delivering value in Enterprise Software for seven consecutive years in Ziff Davis’ CIO Insight Magazine Vendor Value survey. That’s probably why more than 90 percent of the IT executives surveyed say they plan to do business with Red Hat in the future. redhat.com/promo/vendor Find a Red Hat reseller at redhat.com/wapps/partnercatalog 5 WHY SUBSCRIPTIONS? If we aren’t valuable, you don’t renew. That’s called freedom. OWN THE NEW NOW About Red Hat Why Subscriptions? World-class support The subscription model is the most effective way to deploy, manage, and secure open source technology. It’s a perfect complement to the rapid innovation of the open source model. Your subscription includes ongoing service and support, which means we can help your systems remain secure, reliable, and up-to-date. When you have a question, you have a choice. You can speak directly with Red Hat Certified Engineers. You can also access our technical knowledgebase. Living in the aftershock of global economic upheaval is more unsettling than the initial shock itself, because the world has not gone back to normal. A new brand of competitors is shaking up global markets by redefining how technology enables business success. They’re setting new expectations for business and IT. And they’re relying on Red Hat to help make it happen. And you can feel assured of superior support, because if you’re not satisfied, we know you’ll choose not to renew. Enterprises trying to operate in this “new normal” know that success means answering three critical questions: The subscription model means you’re more than just a customer In the traditional method of software delivery, the vendor is in control. Upgrades are costly. Access to help is limited. And there’s not much incentive for the vendor to improve the software between upgrades. In contrast, our subscription model allows Red Hat to create a mutually beneficial, cyclical relationship with our customers: • First we deliver new open source technology as soon as it’s tested, hardened, and deemed ready for enterprise use. • Then we provide unlimited support at no additional cost. • And finally, the feedback we get from working with you helps us to deliver better technology tomorrow. Each product version is supported for seven years, so you benefit at your own pace. A subscription means you receive ongoing returns from your investment. SOFTWARE BINARIES PRODUCT DOCUMENTATION 1) How can I run leaner? Lower your deployment risks Subscriptions help you support your infrastructure as your company grows. Traditional software licenses lose value over time. But with the subscription model, you pay as you go, and the value returns to you over the lifetime of the subscription in the form of updated features, security enhancements, and additional hardware and software support. You reduce your financial risk by having predictable IT costs. The subscription model lets Red Hat create a true relationship between us and our customers before there’s a problem. That means low-cost, high-value computing. Learn more: redhat.com/about/whysubscriptions UPDATES, VERSION UPGRADES BUG, SECURITY FIXES • Budget cuts aren’t enough; enterprises need to find a “new normal” of operating efficiency that is significantly leaner that what they have today. “Red Hat solutions enabled us to leverage IT in a strategic manner. They imparted higher business capabilities to handle the aggressive business growth in a smooth manner and allowed us to expand to new markets.” – Sanjeev Sreedharan, VP Software Engineering, Cleartrip Travel Services Private Limited 2) How can our processes and systems be more flexible? • Many enterprises find their roads to the future slowed by business infrastructures that are too rigid and complex, making change slow and risky. 3) How can we innovate and take advantage of new opportunities faster? • Enterprises that can’t act quickly will lose key market opportunities to competitors who can. Only Red Hat can deliver these results because of its fundamentally different approach to building and providing software: a unique model that harnesses innovation from the best minds and companies in the world and delivers them with revolutionary openness, transparency, and economic impact. Learn more: ownthenewnow.com TECHNICAL SUPPORT 6 HARDWARE, SOFTWARE CERTIFICATION Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com INFLUENCE PRODUCT DIRECTION STABLE APPLICATION INTERFACES (API/ABI) Find a Red Hat reseller at redhat.com/wapps/partnercatalog 7 JBOSS OPEN CHOICE About Red Hat In today’s dynamic business world, the need to quickly and easily adapt to market change has never been more important. Each business challenge is different. Each IT solution requires a flexible feature set to match business demands quickly, without sacrificing enterprise performance. The JBoss Open Choice product strategy was created with exactly these concepts in mind. Red Hat Enterprise Linux 6 delivers dramatic improvements in reliability, performance, scalability, security, and infrastructure flexibility that span baremetal, virtualized, and cloud deployments. Enhanced tools and new capabilities in this release enable administrators to tailor their application environments and improve their agility, lower their costs, and reduce complexity. 8 Want to know more? Call us at 1-888-REDHAT1 or visit www.redhat.com redhat.com/RHEL Starting with development, you choose the programming models and frameworks that best fit your needs, whether that’s Spring, Struts, Google Web Toolkit, JBoss Seam Framework, or something else. We’ll support the interaction of that application with a JBoss deployment environment via our JBoss Web Framework Kit subscription. In deployment, all your workloads are likely not highly transactional, and thus will not require a full Java EE container. Because there are many use cases for basic web applications, as well as light and rich web applications, we offer JBoss Enterprise Application Platform for highly transaction workloads, JBoss Enterprise Web Platform for light, rich application workloads, and JBoss Enterprise Web Server for basic web application workloads. Central to the JBoss Open Choice strategy is a flexible architecture that uniquely isolates core enterprise-class operational services from the variety of container and framework choices available today. Whether you’re deploying to traditional applications or cloud-based applications, this flexibility provides application developers with the ability to choose the frameworks and APIs that best fit their applications, without sacrificing the operational performance. Furthermore, ISVs can certify their applications to these offerings, and solution partners can deliver increased value to their customers by taking advantage of Red Hat’s newest flagship enterprise application platforms. With JBoss Open Choice, Red Hat now offers a full suite of solutions for building, deploying, and managing custom applications that provide a simple, standard, and flexible alternative to costly proprietary middleware. Learn more: jboss.com/solutions/javaapps "Avis has absolute trust in JBoss and its mission-critical enterprise applications. We are very satisfied with the results that we’ve achieved since migrating to JBoss solutions.” – Jens Utech, Director Revenue and Fleet Applications, Avis Find a Red Hat reseller at redhat.com/wapps/partnercatalog 9 MISSION–CRITICAL WORKLOADS Increased performance. Reduced cost. Higher application availability. About Red Hat Choose RED HAT ENTERPRISE LINUX for SAP applications Red Hat and SAP® have a decade-long technology collaboration, including comprehensive product support for SAP applications on Red Hat Enterprise Linux. Red Hat’s dedicated engineers work on-site with SAP engineering teams, OEMs (original equipment manufacturers), and chip manufacturers to certify SAP applications and optimize the Red Hat operating environment. Standardizing your SAP deployment on Red Hat Enterprise Linux delivers the supportability, performance, and reliability required for your mission-critical applications. As the Linux industry leader with a broad portfolio of supported hardware and software solutions, Red Hat has the depth and experience to drive innovation, reduce costs, and increase overall application availability for our customers who run SAP applications. The reasons to choose Red Hat  are compelling Red Hat Enterprise Linux excels in high-performance, transaction-based applications —  such as SAP applications —  in both physical and virtual environments. Using current, multicore commodity hardware, SAP customers who have migrated their SAP applications from legacy UNIX systems have experienced many-fold performance improvements, at reduced costs and footprints. Red Hat Performance #1 SAP Linux TWO-Socket Result System OS/Database USERS SAP ERP/ ECC Release SAPS Ave. Res. Time Date Certification Dell PowerEdge R710 RHEL 5.5 4260 2009 6.0 EP4 (Unicode) 21,430 .99 12/14/10 2010052 MaxDB 7.8 HP ProLiant DL380 G6 SuSE SLES 10 MaxDB 7.8 3171 2009 6.0 EP4 (Unicode) 17,380 .94 4/17/09 2009006 NEC Express5800 R120a-2 SuSE SLES 10 MaxDB 7.8 3050 2009 6.0 EP4 (Unicode) 16,780 .91 1/4/10 2010002 Protect your IT investment. The Red Hat ecosystem is robust, with thousands of ISVs (independent software vendors), IHVs (independent hardware vendors), and all the major OEMs (original equipment manufacturers) actively engaged in supporting and certifying Red Hat Enterprise Linux for their applications and platforms. With such a complete and growing ecosystem, SAP customers have the flexibility to tailor their deployments to their current needs and the assurance of future availability and support from industry leaders. PERFORMANCE MATTERS: PROVEN ON SAP BENCHMARKS You want top performance on your SAP deployment? Red Hat Enterprise Linux delivers. Red Hat Enterprise Linux can maximize the performance from today’s multicore systems. SAP on Red Hat is proven. Red Hat has been a supported platform for SAP applications for six generations, including four 64-bit architectures. SAP on Linux has been confidently deployed by thousands of customers and is now one of the two reference platforms for SAP development. As a founding member of the SAP Linux Lab in 1999 and the Enterprise Virtualization Community in 2008, Red Hat remains committed to supporting SAP’s current and future applications at the highest standards. RED HAT delivers all of the  software and support required  for SAP applications Red Hat Enterprise Linux Advanced Platform for SAP Applications delivers all of the software that SAP requires for customers who choose to run SAP applications on Linux, including: • The Java environment required by SAP applications • SAP localization packages to migrate data from legacy systems to Linux Unicode • A high-availability solution tailored for clustering SAP applications Red Hat provides global, 24x7 support services for our customers who run SAP applications. To enhance the support experience for our joint customers, Red Hat and SAP have established a cooperative support agreement that speeds issue resolution and streamlines customer communication. Red Hat and SAP support work together to resolve customer issues, so customers can focus on running their businesses. NEXT STEPS Ready to learn more about SAP and Red Hat? Learn more about the latest information regarding Red Hat Enterprise Linux Advanced Platform for SAP Applications, industry events, supporting documentation, and more: redhat.com/sap. Learn more about Red Hat certified solutions for the SAP Solutions Marketplace: sdn.sap.com/irj/ecohub/ solutionsredhatenterpriselinux. On January 1, 2009, the SAP SD Benchmark was updated. Alongside the upgrade to SAP Business Suite 7 and the SAP enhancement package 4 for SAP ERP 6.0, a number of additional, necessary updates were implemented. Business changes constantly. For example, Unicode and the use of the new general ledger are now common practice for SAP customers across all industries, and the SAP standard application benchmarks need to reflect this change. The updates are transparent; that is, the steps of the benchmark scenario remain unchanged. Please be aware that these changes make the SD benchmark more resource-intensive, which has a direct impact on the benchmark 10 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 11 HILTI DEFINES A NEW STANDARD WITH RED HAT AND SAP “As a company driven by innovation and passionate engineers, we’re very happy to have made this big step to standardizing on SAP applications on Red Hat Enterprise Linux and industry-standard servers,” said Michael Hagmann, head of Enterprise Server Technology at Hilti Corporation. “Now we can benefit from faster innovation cycles of standard hardware and be assured that all the software we need, be it for the operating system or the applications, is actually available on-demand. This clearly gives us a competitive edge in our business operations, as the IT department is able to meet new requirements very quickly.” “We migrated to SAP applications on Red Hat Enterprise Linux and have experienced increased performance of more than 100%.” - Martin Petry, CIO, Hilti Corporation Learn. Network. Experience Open Source. The Red Hat Summit and JBoss World are the premier open source events that bring together engineers, business decision makers, developers, and community enthusiasts to learn about the latest in open source cloud, virtualization, platform, middleware, and management technologies. We migrated to SAP applications on Red Hat Enterprise Linux after evaluation and testing. Since migrating, we have experienced increased performance of more than 100 percent. We also reduced IT costs with a commoditized architecture. Having a tight level of integration between Red Hat and SAP support organizations gives us the confidence to continue along this path and further reduce our costs by migrating all of our SAP environment to Red Hat Enterprise Linux,” said Martin Petry, CIO at Hilti. A comprehensive agenda allows attendees the unique opportunity to move between both conferences and learn about open source advancements through: • Technical and business sessions • Networking opportunities • Hands-on labs and demos • Training opportunities • Customer panels • Partner displays • Visionary keynotes • Direct collaboration with Red Hat engineers Learn more: theredhatsummit.com Learn more: customers.redhat.com Follow us on twitter: twitter.com/redhatsummit 12 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com presented by Find a Red Hat reseller at redhat.com/wapps/partnercatalog 13 THE MARKETS WE SERVE RED HAT’S PARTNER ECOSYSTEM About Red Hat Proven enterprise-class open source solutions from Red Hat are broadly deployed across a wide variety of industries to support mission-critical applications. OSS/ BSS, VoIP, and network security. That’s why carriers like Verizon and Covad Communications rely on Red Hat. Finance Healthcare In the financial services industry, market opportunities grow faster than IT budgets. That’s why major exchanges, retail banks, and insurance companies have adopted Red Hat for their IT needs. Red Hat solutions provide the low latency, high throughput infrastructure needed for today’s environment. Red Hat’s footprint of stock exchange customers includes NYSE Euronext, Tokyo Stock Exchange, and CME Group, who run mission-critical applications on Red Hat solutions that represents approximately half of the world’s equity trading volume. Affordable, reliable, and secure, Red Hat provides the technology and performance advantage that firms like Deutsche Börse Systems, Union Bank, and the Bank of New Zealand need to compete. The healthcare industry comprises many entities, including payers, hospitals, providers, and pharmaceuticals. This industry demands superior technology, and many are adopting Red Hat Enterprise Linux because it provides the reliability, security, and affordability needed to enable the highest level of care for patient data. Many are also using JBoss Enterprise Middleware to facilitate interoperability between different clinical systems, which is of utmost importance in healthcare IT. Leading Red Hat customers include GE Healthcare, McKesson, InterSystems, CPSI, Beth Israel Deaconess Medical Center (renowned for pioneering healthcare IT), Florida Hospital (one of the largest hospitals in the country), Aetna, and Highmark. Learn more: redhat.com/financial Telecommunications The convergence of voice, video, and data is causing sweeping change in the telco industry, including increasing demands on providers. Red Hat provides the tools that help telecommunications carriers deliver next-generation communications, an infrastructure that cuts costs and increases performance, and a true open development platform that encourages rapid innovation. Red Hat works with an ecosystem of software and hardware partners to deliver carrier-grade quality platforms and solutions to NEPs and operators, including messaging, IMS/SDP, IPTV, 14 About Red Hat Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Learn more: redhat.com/telco 2,500+ Red Hat works with an ecosystem of partners to build, optimize, and deliver complete solutions to our customers. Through a global network of leading hardware, software, and service provider vendors, Red Hat offers customers a wealth of proven technology solutions that solve real world business challenges. 5,000+ Red Hat has over 2,500 ISV partners and over 5,000+ applications certified on both Red Hat Enterprise Linux and Red Hat Enterprise Virtualization. Customers want the largest choice of applications possible, and ISVs want to be certified on the most popular platforms. Red Hat’s ecosystem expands, and thus succeeds, as it meets these needs. ISV Partners certified applications Learn more: redhat.com/healthcare Important to the Red Hat ecosystem and Red Hat Enterprise Virtualization, is the Red Hat Enterprise Linux Application Binary Interfaces (ABI) compatibility statement, which ensures that Red Hat Enterprise Linux will work unmodified in Red Hat hypervisors. Therefore, applications written and certified to run on physical servers will continue to run and be certified on Red Hat Enterprise Virtualization. Learn more: redhat.com/promo/abi Many Others Partner videos: redhat.com/videos/partners In addition to the above industries, Red Hat solutions have been widely adopted across many other industries, including government (US Department of Defense, US Defense Information Systems Agency, Toronto Hydro Corporation), media (Tribune Interactive, Harvard Business Publishing, Cox Communications, Muvee), retail (The Gap Direct, Discount Tire, Avis, Whole Foods), manufacturing (Hilti, Heidelberg, Alpine Electronics), and more. View a complete list of customer references: customers.redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 15 16 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 17 18 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 19 Strategic migration planning The four basic types of Red Hat Enterprise Linux deployments Dispersion Consolidation From RISC/UNIX to Intel/Red Hat About Red Hat Cloud migration Aggregation It’s time to migrate You’re under pressure to reduce the total cost of ownership (TCO) and maximize the return on investment (ROI) of your IT infrastructure. At the same time, you have to boost performance and build in sufficient flexibility and scalability to meet changing business needs in a volatile economic climate. You know what that means. You know it’s time to migrate from your proprietary RISC/UNIX infrastructure to one based on industry standards. Specifically, by migrating from your RISC/UNIX infrastructure to one based on Red Hat Enterprise Linux with Intel Xeon processors, you know you can: • Expand your choices of hardware, operating systems, and software • Improve performance • Reduce capital costs • Minimize operational expenditures Step 1: Map your UNIX ecosystem to the Red Hat Enterprise Linux ecosystem. Your first task is to analyze the features and functionality of your existing UNIX ecosystem and determine how they translate to a Red Hat Enterprise Linux environment. You’ll end up with a standard operating environment (SOE) that specifies the exact configuration of Red Hat Enterprise Linux that you need to fulfill your requirements. The four basic migrating scenarios are: • Comparing the built-in functionality of UNIX to that of Red Hat Enterprise Linux • Assessing how UNIX infrastructure applications translate to Red Hat Enterprise Linux infrastructure applications • Mapping UNIX infrastructure applications to the built-in functionality of Red Hat Enterprise Linux • Translating the built-in functionality of UNIX to Red Hat Enterprise Linux infrastructure applications • Deploy best-of-breed applications at a lower TCO • Increase agility to respond to shifting business requirements But understanding why you should migrate is one thing. Knowing how to do it is another. How do you assess your readiness to make this major transition? How do you evaluate and mitigate the risks of doing so? How do you build a roadmap? How do you actually perform the migration? In just five actionable steps, you will be able to plan and implement the migration and begin reaping the many benefits of a standards-based IT infrastructure that enables you to avoid vendor lock-in and meet your evolving business needs. 20 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Your Red Hat Enterprise Linux SOE will specify: • Your base operating system and how it should be custom-configured to supply the needed functionality • The standard applications you will need • Any software updates and service packs you will require Step 2: Perform a functional applications analysis. Next, you need to analyze the complexity and size your functional applications to understand the high-level challenges you will face and the costs you will incur by the migration. You do this by first analyzing all the application dependencies in your current environment, including tightly coupled interfaces and co-resident applications. Then you examine all possible deployment scenarios for each application based on the specific type of deployment you are planning: consolidation, dispersion, aggregation, or cloud migration. Next, specify all associated testing and staging environments you will need for your deployment(s). Finally, estimate the total cost of migrating your functional applications. Step 3: Assess your organizational readiness as well as the risks of migrating. Every major IT initiative has its challenges. One of them is preparing for change—organizational as well as technical. These challenges inevitably translate into risks; that’s the nature of effecting IT transformation. You know that migrating from RISC/UNIX to Red Hat Enterprise Linux with Intel Xeon processors will pay off. But you still must identify and mitigate all the risks to ensure that your migration will be successful. The readiness factors you need to assess include: • IT skills • IT governance processes • User ability to accept major changes Next, you need to perform a SWOT (strengths, weaknesses, opportunities, and threats) analysis. Specifically, this analysis involves assessing your current strengths and weaknesses in your readiness to migrate and the opportunities and threats that lie ahead of you. From there you assess the technical risks of migrating and create a risk migration strategy that mitigates the impact of all the risks you’ve identified. Step 4: Create the strategic migration roadmap. Now that you’ve completed all the preliminary analysis, you’re ready to create the strategic migration roadmap itself, which involves: • Creating a final list of the application workloads you will be migrating • Performing a consolidated server, deployment, and virtualization analysis • Examining your opportunities to redeploy existing hardware • Creating a detailed training plan that will bring all users up to speed on the new infrastructure • Calculating, as precisely as possible, how much the entire migration will cost • Creating the master roadmap Find a Red Hat reseller at redhat.com/wapps/partnercatalog 21 Step 5. Perform the migration. By following steps 1 through 4, you are ready to follow your master strategic roadmap and begin reaping the benefits of the migration. INTEL XEON PROCESSORS: EXCEPTIONAL SCALABLE PERFORMANCE WITH ADVANCED RELIABILITY FOR YOUR MOST DEMANDING APPLICATIONS Intel Xeon processors and Red Hat Enterprise Linux: Better together Intel is committed to working with Red Hat to optimize Red Hat Enterprise Linux for Intel processor-based platforms. And recent benchmarks show just how powerful that combination is. Two industry-leading technology firms. Two global innovators. Intel and Red Hat have a long history of collaboration that includes aligning their technology roadmaps, making complementary open source contributions, and developing Red Hat Enterprise Linux on both pre-production and postproduction Intel Xeon processor-based systems. RED HAT ENTERPRISE LINUX: SIMPLICITY THAT SCALES • Supports real-time, global, mission-critical infrastructures and operations 24x7 • Enables 99.999 percent availability in highly secure environments • Contributes measurable reductions to TCO and enables agile, standardized, and virtualized infrastructures • Nurtures a global ecosystem of certified ISVs, including most third-party vendors of leading UNIX and Windows applications • Hosts most major database systems standard on the Intel-based infrastructure • Scalable performance. World-record four-way and eight-way processor performance enables more transactions per server for scalable, data-demanding enterprise applications with the scalability for up to 32 processors, 16 DIMMs per socket, and 128 threads per server. • Flexible virtualization. Combine servers from multiple generations into the same virtualized server pool to extend failover, load balancing, and disaster recovery capability. • Advanced reliability. Extraordinary server reliability with automatic detection and correction of errors, dynamic re-assignment of workloads across CPUs or servers in virtualized environments, and interconnect error detection and recovery. • Smart investment. Dramatically cut total cost of ownership and take datacenter consolidation to the next level with performance and scalability previously associated with proprietary RISC-based servers. Other names and brands may be claimed as the property of others. Copyright © 2011 Intel Corporation. All rights reserved. Intel, the Intel logo, Xeon, and Xeon Inside are trademarks of Intel Corporation in the U.S. and other countries. All dates and products specified are for planning purposes only and are subject to change without notice. 22 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com product overview CLOUD COMPUTING 24 Red Hat Cloud Customer Success Story: DreamWorks animation RED HAT cloud Products overview : Cloud Products overview : Cloud Cloud computing overview Cloud computing is the convergence of a variety of trends including network-centric application access, the consumerization of IT, greatly increased scale and complexity, open source, and virtualization. Cloud computing first emerged as a form of utility computing. This was essentially an economic change that paralleled the adoption of standardized electric power with an associated pay-as-you-go delivery model. The metaphor compares the customized, expensive datacenters supported and used by individual enterprises with the water power systems and steam turbines that had to be built for each textile mill or shoe factory. Cloud computing, like modern electric companies, views computing as a commodity that could be purchased off the grid as needed from public cloud providers. While the public cloud economic model is certainly interesting for some types of applications and users, many organizations—especially those with large, sophisticated IT infrastructures and knowledgeable staff—have been most enthusiastic about adopting many of the operational aspects of cloud computing as long as the cloud remained behind their own firewalls. Thus, private clouds have become an area of intense activity. Hybrid clouds are both public and private, and services from both internal (private) and external (public) clouds are used in concert to provide a consistently high level of service. Clouds must be bound together by common standards that permit the portability of data, applications, or services between the contributing environments. Whether public or private, there are generally considered to be three main levels of cloud computing offerings: 1. Infrastructure-as-a-Service (IaaS) —Provides under policy, processing, storage, network capacity, and other fundamental computing resources that administrators can use to assemble service catalogs that can be accessed by users through a self-service interface. 2. Platform-as-a-Service (PaaS)—2. Provide on-demand programming languages and tools permitting the creation of applications directly in the cloud. PaaS can be best described as abstracting away operational concerns from developers, so they can focus on the application software. 3. Software-as-a-Service (SaaS)—Provide, on-demand, a specific application directly to an end-user. Red Hat’s vision spans the entire range of cloud models: • Building on-premise, private, and hybrid IaaS clouds • Red Hat enables the interoperable cloud with Deltacloud, the open source glue that allows an open and flexible cloud model for customers and ISVs and gives control to the users, not the vendors. Because the Deltacloud project is governed by the Apache Software Foundation, it is not controlled by any vendor—including Red Hat. Red Hat provides everything you need to evolve your IT infrastructure and applications for the future. From individual technology components to complete solutions and services, Red Hat has led the industry into the world of the cloud. With the richest ecosystem anywhere--including a range of Certified Public Cloud Providers, hardware vendors, ISVs, and PaaS middleware vendors--Red Hat is the cloud platform that delivers the widest range of choice. Learn more: www.redhat.com/solutions/cloud • Extending on-premise clouds to provide centralized management of JBoss applications or to deploy applications written in a choice of languages and frameworks using a hosted PaaS offering • Providing partners with the infrastructure software and services they need to offer applications to their customers using the SaaS model More specifics: • Open source is in the foundation for cloud computing as 90 percent of clouds are open source-based. • Red Hat Enterprise Linux and JBoss Enterprise Middleware both provide secure, reliable infrastructure and a consistent development and runtime environment that helps maintain application portability across clouds. Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Red Hat cloud solutions are unique. Unlike other approaches, Red Hat delivers choice to customers–choice of platform, choice of virtualization, and choice of cloud provider. Choice that only the open source leader can deliver. And Red Hat builds clouds using the experience and technology of more than a decade powering the mission-critical infrastructure and applications for the world’s most demanding organizations. Whether you need IaaS or PaaS or whether you’re an enterprise developer or a SaaS developer, Red Hat provides the easiest on-ramp to the cloud, delivering more performance, choice, and speed-to-market than anyone else. • Most customers enable internal clouds, then selectively use external clouds where appropriate. Or, alternatively, develop in public clouds and later move production applications in-house. 24 • Red Hat is helping businesses, governments, and service providers build clouds today with standard Red Hat products such as Red Hat Enterprise Virtualization, Red Hat Enterprise MRG, Red Hat Enterprise Linux, and JBoss Enterprise Middleware—as well as a wide range of consulting and education offerings. The Red Hat Cloud Foundations reference architecture demonstrates how these products come together as a private cloud. BUILD AND MANAGE IAAS PAAS FOR DEVELOPERS USING OPEN SOURCE • Build and Manage Hybrid Clouds • A quality enterprise PaaS built on enterprise-class technology • Build, Manage, and Launch Apps • A developer’s fast track to the cloud • Provide Cloud Infrastructure Services • An unprecedented level of choice and portability APPLICATION LIFESTYLE MANAGEMENT EXPRESS—FREE AND EASY CLOUD DEPLOYMENTS COMPUTE RESOURCE MANAGEMENT FLEX—AUTO-SCALE NEW AND EXISTING APPS IN THE CLOUD INFRASTRUCTURE SERVICES POWER—COMPLETE CONTROL OVER CLOUD DEPLOYMENTS Find a Red Hat reseller at redhat.com/wapps/partnercatalog 25 RED HAT CLOUD Products overview : Cloud Products overview : Cloud RED HAT CLOUDFORMS RED HAT OPENSHIFT RED HAT CLOUD FOUNDATIONS RED HAT CLOUD ACCESS Announced in May 2011, Red Hat CloudForms redefines the IaaS cloud market. Announced in May 2011, Red Hat OpenShift redefines the PaaS market by providing a wide array of choice in language, framework, and cloud type, allowing developers to build, test, run, and manage the applications they most want and need. Building on the Red Hat tradition of open source leadership, OpenShift ends the lock-in of PaaS, allowing developers to choose the cloud provider on which their applications will run. Announced in June 2010, Red Hat Cloud Foundations delivers the basis for evolving IT infrastructures towards planning, building, and managing IaaS and PaaS private and public clouds. With Red Hat Cloud Access, customers have the ability to take advantage of services provided by public cloud providers, while continuing to benefit from the high level of support delivered directly by Red Hat. Red Hat Cloud Foundations includes industry-leading products, implementation cookbooks and reference architectures, expert professional services, and training based on Red Hat cloud products. OpenShift leads the PaaS market with innovative features like CDI, and plans support for Java EE 6, extending the capabilities of PaaS to more rich and demanding applications. Red Hat Cloud Foundations includes: The Red Hat Cloud Access feature of the Red Hat Enterprise Linux Premium (24x7) subscription provides enterprise customers with the choice of leveraging the value of their subscriptions either on-premise or at one of the Red Hat Premier Certified Cloud Providers, including Amazon EC2. By automating compute resource management, CloudForms allows IT infrastructure teams to build and manage clouds that reduce the complexity resulting from virtualization and diverse business requirements. However, IaaS is about more than just resource management. In addition to providing self-service consumption of applications, IaaS can ensure that consumption is secured and governed. For example, CloudForms provides continuous compliance of running images and applications by monitoring them on an ongoing basiswhile they run. This is one example of how IaaS fully delivers on promises of increased business agility, efficiency, innovation, and simplified IT management. CloudForms also helps organizations build on-premise solutions that leverage JBoss Enterprise Middleware to streamline and simplify application and service provisioning. This enables customers to evolve their middleware so that it can be developed for and delivered as a PaaS, while maintaining centralized management and control. CloudForms is currently available in beta and is expected to be generally available in Fall 2011. OpenShift has three options for developers to rapidly deploy applications: • A detailed reference architecture providing step-bystep instructions, scripts, and settings • Consulting services for turnkey assessment, implementation, and operational management of a private cloud 2. Flex—A free PaaS for new and existing JBoss, Java EE 6, and PHP applications • Automation and self-service that deliver the elasticity and flexibility of cloud computing • Comprehensive application lifecycle management that lets administrators retain the ability to control and govern their application portfolios in the cloud The OpenShift Express and Flex options are currently available as online services at openshift.redhat.com. The Power option will be made available later in 2011. • Tools and capabilities that address key problems (cost, complexity, compliance, security) with first-generation cloud products www.openshift.redhat.com • Configuration and management of complex, multi-tier applications, without the need to independently manage large numbers of virtual servers www.openshift.redhat.com/app/partners Learn more: www.redhat.com/solutions/cloud/access • A cookbook implementation guide­ 1. Express—A free, cloud-based platform for deploying new and existing Ruby, PHP, and Python applications in the cloud with just a few lines of codeFlex – A free PaaS for new and existing JBoss, Java EE 6, and PHP applications. 3. Power—Unlike Express and Flex, Power can also deploy applications to the cloud that are written for Linux and applications that have no web front-end (e.g., trading systems, modeling systems, payment processing, and more) CloudForms provides: • Industry-leading products, including: Red Hat Enterprise Linux, Red Hat Network Satellite, Red Hat Enterprise Virtualization, JBoss Enterprise Middleware, and Red Hat Enterprise MRG Grid • Training classes to transfer knowledge and best practices to customers www.redhat.com/solutions/cloud/foundations Red Hat also offers the OpenShift Partner Program for those who are interested in the PaaS offering. • The ability to deploy, manage, and move applications between different clouds, virtual environments, and bare-metal servers Learn more: www.redhat.com/solutions/cloud/ cloudforms 26 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 27 dreamworks Animation Utilizes the reD hat Portfolio to BUilD a Private CloUD RED HAT CLOUD Products overview : Cloud RED HAT Certified Cloud provider program A Red Hat Certified Cloud Provider offers a trusted way for Red Hat customers, ISVs, and partners to use Red Hat technologies in public clouds. The providers must meet rigorous testing and certification requirements to ensure a safe, scalable, supported, and consistent environment for enterprise cloud deployments. The Red Hat Certified Cloud Provider Program ensures that vendors have tested the cloud and have support processes in place to quickly resolve problems should they occur. There are two tiers of Red Hat Certified Cloud Providers: Red Hat Certified Cloud Providers and Red Hat Premier Certified Cloud Providers. Red Hat Cloud Solutions Partners may not be certified providers, but have also passed rigorous technical requirements that allow them to offer Red Hat Enterprise Linux guests on their services. Customer Success Story Red Hat Certified Cloud Providers RED HAT CLOUD FOUNDATIONS Fast facts Red Hat Certified Cloud Providers have passed business, operational, and technical requirements, and offer Red Hat solutions under cloud-appropriate business models. These providers are backed by Red Hat support relationships. DreamWorks Animation SKG, Inc. today prides itself on being on the leading edge of both creative artistry and technology. The studio’s objective is to release two or three 3D animated feature films a year, each which carries its trademark qualities of combining compelling narratives that appeal across generations with striking computergenerated visuals. DWA is located in Glendale, California, and Redwood City, California. Customer DreamWorks Animation SKG Industry Entertainment Geography Glendale, California, and Redwood City, California Business challenge Enable rapid and cost-efficient scalability of computing and resources for HPC (high-performance compute) workloads and optimal use of a multi-datacenter footprint. Enhance the reliability and availability of mission-critical services. Solution • Deploy Red Hat® Enterprise MRG as the grid infrastructure of DreamWorks Animation’s 30,000+ core render farm Red Hat Premier Certified Cloud Providers Red Hat Premier Certified Cloud Providers offer additional capabilities that ensure the highest level of business and operational flexibility for enterprise customer deployments. In addition, these providers are uniquely able to deliver Red Hat Cloud Access, bringing the Red Hat Enterprise Linux subscription to the cloud through an innovative licensing model, driving easy enterprise adoption. Learn more: www.redhat.com/solutions/cloud/partners “Today we can ensure the agility demanded by the business, rendering across our geographies very fluidly. With Red Hat Enterprise MRG, we have the ability to dynamically direct workloads to the most optimal location without having to manually intervene.” – Lans Carstensen, Principal Engineer, DreamWorks Animation 28 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com OPEN SOURCE AT DREAMWORKS ANIMATION As a company that consistently uses technology as one of its core competencies, DreamWorks Animation demonstrates the successful adoption of Red Hat products. A customer of Red Hat for more than a decade, DreamWorks Animation first deployed Red Hat Linux in its missioncritical render farm. Today, almost every DreamWorks Animation artist has Red Hat Enterprise Linux Desktop running on the latest HP workstation and nearly every DreamWorks Animation server is powered by Red Hat Enterprise Linux technology running on the latest HP servers. Lans Carstensen, Principal Engineer, DreamWorks Animation stated, “Red Hat software is a key enabling technology for our animation pipeline.” In 2001, DreamWorks Animation adopted Red Hat Linux as the core operating system for its render farm, which today comprises thousands of servers used to compute and produce the final frames of DreamWorks Animation’s movies. Previously the company used proprietary hardware and software until it became clear that commodity hardware powered by open source operating systems could give DreamWorks Animation the ability to scale to address the company’s growing creative ambitions. “We’ve been running Red Hat Enterprise Linux in our render farm since our move to x86 platforms,” Carstensen said. “The Red Hat distribution was stable and robust for us. We’ve worked closely with Red Hat over the years to make it even better as our use has evolved.” • Deploy Red Hat Enterprise Virtualization as the platform to run mission-critical services on Red Hat Enterprise Linux® Software Red Hat Enterprise Linux, Red Hat Enterprise Virtualization, Red Hat Enterprise MRG, JBoss® Enterprise Application Platform, Oracle Financials Hardware HP ProLiant Blade servers Migration Path • Red Hat Enterprise Linux running on HP ProLiant Blade servers • VMware and Oracle VM to Red Hat Enterprise Linux on Red Hat Enterprise Virtualization • Platform LSF to Red Hat Enterprise MRG (Messaging-Realtime-Grid) Benefits Rapid and efficient infrastructure scalability, reduced datacenter footprint and associated costs, enhanced reliability and availability Gradually, DreamWorks Animation began shifting other systems and applications over to Red Hat Enterprise Linux running on HP servers, from mission-critical rendering to corporate financial applications. “For any application we’re considering, one of the first questions is whether it runs on Red Hat Enterprise Linux,” said Carstensen. Find a Red Hat reseller at redhat.com/wapps/partnercatalog 29 Customer Success Story VIRTUALIZATION CHALLENGE Lately, those qualifying questions have been expanded to include “and can it be virtualized?” DreamWorks Animation has been using virtualization technology for many years to make the most of its hardware and software investments and by 2009 possessed a significant number of virtualized servers. The high cost of those proprietary solutions, coupled with DreamWorks Animation’s prefer- ence for open technologies, made it relatively easy to adopt Red Hat Enterprise Virtualization technology as the preferred choice. “We used those proprietary solutions when the primary goal was simply to consolidate servers,” said Carstensen. “Since that time, we re-assessed which virtualization platform would be best for our overall Linux server performance, scale, and availability needs. We made the strategic decision to standardize on KVM [Kernel-based Virtual Machine] in Red Hat Enterprise Linux 5.4 and Red Hat Enterprise Virtualization.” Red Hat Enterprise Virtualization “has the best management capabilities for KVM, period,” said Carstensen. Today, DreamWorks Animation uses Red Hat Enterprise Virtualization for its mission-critical service-oriented architecture (SOA) applications. For these critical business applications, the company needed a virtualization platform that could support both high availability and live migration. “Our applications require 24x7 availability,” according to Carstensen. GRID/CLOUD CHALLENGE As it did in the case of Linux, DreamWorks Animation saw an additional opportunity to reduce its dependence on the proprietary and costly grid middleware it was using to run its substantial render farm. After an extensive search for a robust, scalable platform, it found its solution in Red Hat Enterprise MRG. Today, DreamWorks Animation uses Red Hat Enterprise MRG, a next generation infrastructure that incorporates messaging, real-time optimization, and grid functionality. “The render farm is a shared pool of resources that services all of the movies in production at any given time. It is instrumental in how we provide massively parallel computing resources and reallocate those resources dynamically for our artists,” Carstensen said. “We run millions of jobs 30 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com per week and MRG has done a fantastic job of scaling to our demand and providing the key features for our animation production pipeline.” More specifically, the grid middleware had to find the best resources for a job and dispatch that job, all while maintaining very high utilization. “Between servers and workstations, we have more than 4,000 systems, each of which has to operate at peak utilization 24x7x365,” said Carstensen. Managing this utilization was becoming even more challenging as DreamWorks Animation increased its use of offsite private cloud facilities. Previously, DreamWorks had to run two separate server farms—one in Glendale, California, and one in Redwood City, California. DreamWorks Animation had also extended its HPC cloud rendering to datacenters in New Mexico and Las Vegas, where it could allocate or deallocate compute and storage resources when needed. However, rebalancing supply and demand was manual and decreased utilization. “Today we can ensure the agility demanded by the business, rendering across our geographies very fluidly. With Red Hat Enterprise MRG, we have the ability to dynamically direct workloads to the most optimal location without having to manually intervene,” said Carstensen. product overview platform 32 Red Hat Enterprise Linux Overview 34 Red Hat Enterprise Linux 6 43 Red Hat Enterprise Linux 5 Customer success story: Citigroup Customer success story: Europcar 49 Red Hat Enterprise Linux Partner Ecosystem “We’ve seen improvements in how we can provide on-demand resources to our artists by leveraging open source and working with Red Hat. Red Hat has impressed us with its outstanding engineering capabilities and commitment to our strategic alliance.” – Lans Carstensen, Principal Engineer, DreamWorks Animation 50 Red Hat Enterprise Virtualization 51 Red Hat Enterprise Virtualization for Servers Customer success story: Ganart Technologies 57 Red Hat Enterprise Virtualization for Desktops 59 Red Hat Enterprise MRG Customer success story: Deutsche Börse Systems 63 Red Hat Network Customer success story: Union Pacific 66 Red Hat High Performance Computing (HPC) Solution 67 Red Hat Directory Server Continue reading this success story on page 109. Find a Red Hat reseller at redhat.com/wapps/partnercatalog 31 RED HAT ENTERPRISE LINUX Products overview : Platform Products overview : Platform OVERVIEW ELIMINATE ECONOMIC CONSTRAINTS CHOOSE YOUR PREFERRED WAY TO DEPLOY CLOUD COMPUTING Red Hat Enterprise Linux is the leading platform for open source computing. Sold on a per-system annual subscription basis that provides continuous value (updates, upgrades, support, maintenance, certification ecosystem, etc.), Red Hat Enterprise Linux is appropriate for all commercial deployments: SMB to enterprise. Red Hat Enterprise Linux couples the innovation of open source technology with the stability of a true enterprise-class platform. Basing solutions on open source technologies wherever practical, from the virtualization hypervisor to the SOA middleware to the end-user application, guarantees that you make the most of your IT budget. Despite what vendors of single solutions say about their products’ cost, it is the overall total cost that matters. And Red Hat open source solutions offer lower total costs by: Red Hat Enterprise Linux is the most flexible operating system environment available. Red Hat Enterprise Linux solutions are ideal for all deployment types including virtualized environments using the same applications. So you can deploy in the environment that best suits your business needs, which could include: Cloud computing allows you to extend your compute resources outside the walls of the datacenter, providing an on-demand infrastructure that can scale up or down to meet business requirements. Red Hat Enterprise Linux is available as a certified and supported platform deployed on Amazon’s Elastic Computing Cloud (EC2) as well as on other public clouds, and provides an ideal foundation for private cloud computing infrastructures. THE WORLD’S LEADING OPEN SOURCE APPLICATION PLATFORM On one certified platform, Red Hat Enterprise Linux offers a choice of: • Applications – Thousands of certified ISV applications • Deployments – Including standalone or virtual servers, cloud computing, or software appliances • Hardware – Wide range of platforms from the world’s leading hardware vendors This choice gives IT departments unprecedented levels of operational flexibility and provides ISVs with unprecedented market reach when delivering applications. Certify once, deploy anywhere — all while providing world-class performance, security, stability, and unbeatable value. REMOVE BARRIERS TO ADOPTION Red Hat Enterprise Linux, in combination with other Red Hat solutions, such as JBoss Enterprise Middleware, provides the easy, no-risk path to open source cost savings. With Red Hat Enterprise Linux, you can: • Use commodity hardware • Interoperate easily with existing UNIX and Windows infrastructures • Deploy applications that you know and trust • Reduce system administration costs through high server/administration ratios and desktop-to-mainframe consistency • Lowering capital and operational expenses STANDALONE OR “BAREMETAL” SYSTEMS • Eliminating vendor lock-in This is the most common environment for servers today. Red Hat Enterprise Linux scales from desktop and laptop systems, to small servers, to the largest SMP servers, and to mainframes. And of course, it is ideal for blade and rack environments—especially today’s popular two–to–four–CPU multicore systems. • Offering better security and higher performance and flexibility BROADEST OPEN SOURCE ECOSYSTEM If you’re using new deployment paradigms like virtualization, you need the confidence to deploy on the widest range of hardware and applications — now and in the future. Red Hat’s open source development model offers a robust open source ecosystem of certified hardware and software. APPLICATIONS: CERTIFY ONCE, DEPLOY ANYWHERE Red Hat Enterprise Linux provides a standardized environment for applications so that they can be deployed however the business requires. And Red Hat application partners only need to certify their applications once. With thousands of applications certified to run on Red Hat Enterprise Linux, you can run the applications you need, where you need them, today. Learn more: redhat.com/rhel VIRTUALIZED SYSTEMS Virtualized systems offer improved resource management and operational flexibility through features such as live migration, dynamic resource allocation, high availability, and clustering. Red Hat Enterprise Linux provides the industry’s highest performance-complete virtualization capability, for no additional charge. Virtualization is the fastest growing method of deployment, as up to 15 percent of all servers are expected to be virtualized in the next five years. Virtualization lets you maximize your resources and increase deployment flexibility and responsiveness. “With the combination of speed, cost, reliability, and functionality pushed to the limit, we have to out perform the competition in each category, and our competition is getting better all the time. Linux as an operating system has been the fastest growing with respect to these requirements, and we’re not limited by what’s in front of us. The quality of the Linux platform is greatly important to us and Red Hat Enterprise Linux has exceeded our expectations.” — Steve Rubinow, Chief Information Officer, NYSE Euronext 32 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 33 RED HAT ENTERPRISE LINUX 6 Products overview : Platform OVERVIEW Red Hat released Red Hat Enterprise Linux 6, the latest major release of the flagship operating platform, in November 2010. Designed to support today’s flexible and varied enterprise architectures, Red Hat Enterprise Linux 6 delivers the comprehensive foundation you need for physical, virtualized, and cloud deployments. ENHANCEMENTS AND ADDITIONS Red Hat Enterprise Linux 6 includes hundreds of technical feature enhancements and additions, which offer you a significant technology leap over marketplace alternatives, including: • A highly optimized application platform for large-scale, centrally managed enterprise deployments • Enhanced efficiency with the latest generation of highly scalable hardware systems • Industry-leading virtualization performance, flexibility, and security for both host and guest environments • Extensive support for features designed to minimize the ecological impact and carbon footprint of IT systems • A platform suitable for long-term, stable deployment that is also able to incorporate new technologies for physical, virtual, and cloud deployments Senior IT managers rank the quality of Red Hat’s technology in the top tier of the software vendors’ list, as the CIO Insight Magazine Vendor Value Survey has reported for the past seven years running. TOP 10 SOFTWARE VENDORS IN 2010 RANK 2010 RANK 2009 RANK 2008 RANK 2007 RANK 2006 RANK 2005 RANK 2004 VENDOR AVERAGE OF ALL RATINGS 2010 (%) RELIABILITY (%) 1 3 - - - - - WebEx 78 81 2 1 2 1 1 1 1 Red Hat 74 79 3 1 1 2 - - - Google 71 74 4 4 3 3 2 7 6 Citrix 71 73 5 7 6 - - - - Salesforce.com 66 69 6 6 7 7 5 4 6 4 31 36 Microsoft 66 69 4 – – – Adobe 65 68 8 9 8 8 6 39 28 Oracle 61 64 9 10 9 5 5 26 24 SAP 60 62 10 8 5 7 3 22 17 Novell 55 56 (Cisco) (including PeopleSoft) - - - - - WebEx 78 81 2 1 2 1 1 1 1 Red Hat 74 79 3 1 1 2 - - - Google 71 74 4 4 3 3 2 7 6 Citrix 71 73 5 7 6 - - - - Salesforce.com 66 69 6 6 7 6 4 31 36 Microsoft 66 69 65 68 61 64 (Cisco) 7 5 4 4 – – – Adobe 8 9 8 8 6 39 28 Oracle 9 10 9 5 5 26 24 SAP 60 62 : Platform Products overview 10 8 5 7 3 22 17 Novell 55 56 ORACLE Open Solutions Open x86 virtualization choice In the same Vendor Value Survey, those same senior managers also rate Red Hat as a company that is one of the most reliable software vendors. Red Hat delivers highquality products, meets commitments, and is responsive to its customers’ needs. Red Hat consistently delivers a superior experience. MORE RELIABLE. WORRY LESS WHEN YOU CHOOSE RED HAT OVER MICROSOFT WINDOWS. 3 (including PeopleSoft) Source:OPEN. CIO InsightYOU VendorCAN Value 2010 MORE RUN THE APPLICATIONS YOUR BUSINESS NEEDS ON THE PLATFORMS YOU CHOOSE. Red Hat Enterprise Linux delivers superior uptime to Microsoft and the ability to install patches faster than for Microsoft Windows Server 2003 or Windows Server 2008, reducing downtime and freeing time for more strategic IT tasks. Red Hat’s global team and innovative engineering approach results in a stable operating system platform in which each release is supported for up to 10 years. Companies that build their businesses on technology rely on Red Hat Enterprise Linux. NYSE Euronext, DreamWorks Animation, Salesforce.com, and other diverse companies around the world trust Red Hat Enterprise Linux to minimize downtime, provide sound security, run their largest workloads, and drive their businesses with assurance. 1 Open hardware platforms Linux leadership RED HAT “Optimized for Oracle” [1] Only Oracle VM Server [2] “unique optimizations for [Oracle] hardware and [Oracle] applications” [3] Explicitly tracks Red Hat [4] Targeted for all workloads VMware, Microsoft Hyper-V, Red Hat Enterprise Virtualization Optimized alongside all our premier partners Linux Leader [1] “Get the Facts: Oracle's Unbreakable Kernel for Linux” slide #14 http://www.slideshare.net/terrywang/oracle-linuxcustomerwebcast-oct2010 [2] http://wiki.oracle.com/page/Oracle+VM [3] Letter to Solaris Engineering http://sstallion.blogspot.com/2010/08/opensolaris-is-dead.html [4] HPC on Wall Street Slide presentation slide #22 #23 http://www.flaggmgmt.com/linux/ppts/Session7NicolasDube.pdf Today's IT infrastructures are multi-vendor and multi-platform. When a business selects software for its datacenter, it must consider how well the software will operate in that heterogeneous environment. Created with a truly open process, Red Hat Enterprise Linux is an open platform that gives customers flexibility, choice, and access to a broad range of innovations to help them control their costs and their futures. A subscription to Red Hat Enterprise Linux provides access to any currently supported version that covers a deployment, whether directly on a server, as a virtualization host, as a guest on the major hypervisors, or in clouds. You can upgrade, migrate, or re-architect without having to renegotiate your agreement. Moreover, the open source licenses that are delivered through Red Hat's subscription model give you the right to adapt your system to your needs, on your schedule. Red Hat collaborates closely with leading ISVs and IHVs to produce an open enterprise operating system that runs well for all users. Red Hat Enterprise Linux is designed to deliver the latest hardware innovations from many vendors, and is optimized to provide a high-performance and stable platform for a broad portfolio of enterprise and leading-edge applications, including SAP, IBM Lotus Domino, Oracle, SAS, and IBM WebSphere, database, and middleware software. And all this is supported by Red Hat’s global support and engineering teams that work alongside Red Hat partners every day. Source: CIO Insight Vendor Value 2010 34 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 35 RED HAT ENTERPRISE LINUX 6 Products overview : Platform Products overview : Platform MORE COMPREHENSIVE. STANDARDIZE ON THE PLATFORM THAT COVERS IT ALL. VMWARE RED HAT An operating system to execute applications NO YES Support for applications on physical and virtual servers VIRTUAL ONLY YES Support across multiple hardware architectures x86 ONLY x86, POWER, System z, Itanium TOMCAT & SPRING Multiple development (Java, Seam, GWT, Spring, etc.) and deployment environments (Java EE— full and web profile, Tomcat); SOA; Portal, Business Rules Comprehensive and robust middleware stack Virtualization is a native feature of Red Hat Enterprise Linux 6, allowing applications to have a consistent environment across physical, virtual, and cloud environments. All the work that customers do to set up their applications (e.g. configuration, creating security policies, defining policy-driven resource allocation, ensuring regulatory compliance, and optimizing performance through system tuning and application diagnostics) is transportable across all of their deployments. And because Red Hat Enterprise Linux itself is independent of and portable across networks, hardware, and hypervisors, including Hyper-V and VMware, operations are consistent and efficient wherever customers choose to run them. Red Hat Enterprise Linux provides support for new and existing applications, the latest middleware products, modern cloud software architectures, and new runtime frameworks. But Red Hat provides much more than just a universal interface for applications. Red Hat Enterprise Linux offers a pervasive foundational environment for developing datacenter policies, procedures, and services. From identity management and governance, to a responsive, flexible, and complete web applications stack, to effective management of scores of servers and massive storage, Red Hat Enterprise Linux is a critical part of datacenter infrastructure. “Building on our strategic use of Red Hat Enterprise Linux, scaling from physical to virtual and cloud environments, we have been an active participant in the Red Hat Enterprise Linux 6 beta program. The core capabilities of Red Hat Enterprise Linux 6, including improvements in security, performance, and power management, will better enable us to scale to the largest systems on the market today while providing continued flexibility and great efficiency.” PACKAGING Desktop variants include: With the release of Red Hat Enterprise Linux 6, the packaging for the platform was updated to enable further flexibility for customers. Red Hat Enterprise Linux 6 can be purchased in the following ways: Desktop: Designed for task workers. Typically requires a limited set of applications. End user has limited administrative control over the system. System administrators need to be able to pre-configure and remotely manage consistent images across a large number of systems. RED HAT ENTERPRISE LINUX SERVER Red Hat Enterprise Linux Server is a versatile platform that can be deployed on physical systems, as a guest on the major hypervisors, or in the cloud. Hardware partners, ISVs, and customers depend on the stability of the Red Hat Enterprise Linux core system infrastructure, provided by published interfaces that Red Hat assures through and across releases. Supported hardware ranges from a single socket to the largest systems produced by our partners. Red Hat Enterprise Linux Server also includes a complete LAMP stack, file and print services, and authentication services. Subscriptions for Red Hat Enterprise Linux Server are available with flexible guest entitlements of one, four, or unlimited guests per physical host. Red Hat Enterprise Server variants include: Red Hat Enterprise Linux for HPC Head Node, Red Hat Enterprise Linux for HPC Compute Node, Red Hat Enterprise Linux for IBM System z®, Red Hat Enterprise Linux for IBM POWER®, and Red Hat Enterprise Linux for SAP Business Applications. Learn more: redhat.com/rhel/server RED HAT ENTERPRISE LINUX DESKTOP Red Hat Enterprise Linux Desktop is built for both the administrator and the end user. Built with the robust and secure Red Hat Enterprise Linux foundation and leading end-user applications and features from the open source community, Red Hat Enterprise Linux Desktop is an attractive and highly productive environment for knowledge workers on desktops or laptops. Client installations can be finely tailored and locked down for simplicity and security for any task workstation. For those who require performance, visualization, and interactivity for simulation and design, Red Hat provides support for the latest graphics cards and true scalability on multicore systems. Workstation: Workstations are designed for advanced Linux users. In addition to the tools provided in the Desktop variant, the Workstation variant supports a standalone development environment. End users are expected to have local super-user privileges or select super-user privileges. RED HAT ENTERPRISE LINUX ADD-ONS Add-Ons to Red Hat Enterprise Linux allow customers to tailor their application environments with workload extensions to suit their particular computing requirements. Add-On options include: Add-On options for availability: • High-Availability Add-On • Provides on-demand failover to make applications highly available • May be configured for most applications that use customizable agents, as well as for virtual guests • Includes failover support for off-the-shelf applications (e.g., Apache, MySQL, and PostgreSQL) • Provides failover for SAP applications (when purchased with the Red Hat Enterprise Linux for SAP Business Applications) • Resilient Storage Add-On • Enables a shared storage or clustered file system to access the same storage device over a network • Creates a pool of data that is available to each server in the group and is protected if any one server fails • Includes the High-Availability Add-On that may be used to protect applications as well as storage - Motti Finkelstein, Managing Director, Citi 36 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 37 RED HAT ENTERPRISE LINUX 6 RED HAT ENTERPRISE LINUX 6 SUPPORT Products overview : Platform Products overview : Platform • Load Balancer Add-On • Provides redundancy for web serving, databases, networking, and storage • Allows customers to quickly add or remove servers or change balancing algorithms using a browserbased graphical user interface (GUI) Add-On options for scalability • Scalable File System Add-On • Provides support for file systems that are more than 16 terabytes in size. Customers can manage these large data stores using advanced features such as 64-bit journalling and advanced locking algorithms • High Performance Network Add-On Add-On options for management • Smart Management Add-On • Allows organizations to easily manage and update Red Hat Enterprise Linux systems using Red Hat Network or Red Hat Network Satellite • Includes Red Hat Network Management and Red Hat Network Provisioning modules for use with Red Hat Network and Red Hat Network Satellite Add-On options for lifecycle management • Extended Update Support Add-On • Delivers remote directory memory access over converged Ethernet (RoCE), for those times when low network latency and high capacity are important • Ideal for high-speed data processing applications that require low latency, for speeding up cluster Add-On locking, or for scaling up applications on distributed systems without investing in specialized networking technologies • Extends the support period of an update for 18 months and delivers overlapping release support to give enterprise customers more flexibility (for organizations that wish to stay on a particular snapshot for an extended period of time) Red Hat Enterprise Linux Server, Red Hat Enterprise Linux Server for SAP applications, Red Hat Enterprise Linux for HPC Head Node Red Hat Enterprise Linux Server, Red Hat Enterprise Linux Server for SAP applications Red Hat Enterprise Linux Server, Red Hat Enterprise Linux Server for SAP applications, Red Hat Enterprise Linux for HPC Head Node, Red Hat Enterprise Linux for HPC Compute Node Red Hat Enterprise Linux Server, Red Hat Enterprise Linux Server for SAP applications, Red Hat Enterprise Linux for HPC Head Node Available on all versions of Red Hat Enterprise Linux Red Hat Enterprise Linux Server, Red Hat Enterprise Linux Server for SAP applications, Red Hat Enterprise Linux for IBM System z, Red Hat Enterprise Linux for IBM POWER Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com “By employing the new leading-edge features of Red Hat Enterprise Linux 6, including improved performance and optimized resource management, we look forward to being able to provide our customers with optimal cloud services to meet their needs.” – Mamoru Murakami, Director of IP Technology Department, Business Network Services Division, NTT Communications – Gordon Penfold, Chief Technology Officer, British Airways Availability Red Hat Enterprise Linux Server, Red Hat Enterprise Linux Server for SAP applications 38 “For nearly eight years, Red Hat Enterprise Linux has delivered outstanding value and performance for our enterprise IT infrastructure. We plan to migrate our mission-critical systems to Red Hat Enterprise Linux 6 and anticipate that it will provide us with the flexibility to deploy our applications to fit our specific business needs, crossing baremetal, virtualized, and cloud deployments.” “Building on our strategic use of Red Hat Enterprise Linux, scaling from physical to virtual and cloud environments, we have been an active participant in the Red Hat Enterprise Linux 6 beta program. The core capabilities of Red Hat Enterprise Linux 6, including improvements in security, performance, and power management, will better enable us to scale to the largest systems on the market today while providing continued flexibility and great efficiency.” “Red Hat Enterprise Linux 6 complements broader use of Linux and open source software across a range of verticals and particularly for large service provider and enterprise datacenter users by giving customers greater flexibility. The release also addresses Linux deployment at greater scale thanks to kernel and KVM performance and feature enhancements in areas such as security, scheduling, power savings, control groups, resource, and system management and multi-tenancy.” – Jay Lyman, Enterprise Software Analyst, The 451 Group – Motti Finkelstein, Managing Director, Citi Find Find aa Red Red Hat Hat reseller reseller at at redhat.com/wapps/partnercatalog redhat.com/wapps/partnercatalog 39 Products overview : Platform “Red Hat Enterprise Linux 6 was built to take advantage of the core density and power efficiency available in industryleading servers, such as those based on AMD Opteron 6000 and 4000 series platforms. Combining the impressive performance, scalability, virtualization, and efficiency benefits of Red Hat Enterprise Linux 6 with AMD-based server solutions can help our joint customers to reduce costs and expand the capabilities of their computing infrastructures.” – Margaret Lewis, Director of Software Strategy, AMD Products overview : Platform “With the proliferation of Linux-based computing environments, the combination of Red Hat Enterprise Linux 6 and the Cisco Unified Computing System allows customers to achieve greater IT productivity while delivering lower total cost of ownership, greater agility, and enhanced security. Virtualization technology has never been more essential, helping fuel consolidation efforts and enabling the transition to cost-effective and scalable cloud computing models. At Cisco, we’re especially proud of the value we are delivering, with Red Hat, to customers around our unified system with policy-based management and hardware-enabled virtual I/O to yield greater control, visibility, and performance for virtualized applications.” “Red Hat Enterprise Linux coupled with Dell PowerEdge servers enables customers to – Lew Tucker, Vice President and Chief Technology Officer build, manage, and maintain an efficient of Cloud Computing, Cisco datacenter while preserving flexibility and choice. The technology leadership delivered with Red Hat Enterprise Linux 6 on Dell platforms provides exceptional value over RISC alternatives.” “Since 2003, Red Hat and Fujitsu have been working closely together to develop and – Tim Mattox, Vice President of Enterprise Product Marketing, Dell enhance Red Hat Enterprise Linux to run mission-critical environments with Fujitsu’s highly reliable hardware and software products. We are pleased that Red Hat Enterprise Linux 6 will enable our customers to run their systems on a more stable environment.” “Red Hat and IBM have collaborated for “Hitachi welcomes the release of Red Hat over a decade to optimize Red Hat Enterprise Linux 6. With this release, we expect Red Hat Enterprise Linux 6 will drive Enterprise Linux and IBM platforms for the needs of our joint customers. The the adoption of Linux in the market with combination of Red Hat Enterprise Linux its improved high reliability compared to Red Hat Enterprise Linux 5. Along with Red 6 and IBM technology offers our joint Hat, Hitachi has co-developed strengthened customers even further improvements for mission-critical, virtualized, and cloud RAS functionality in the Linux kernel and deployments, especially when combined in conjunction with our highly reliable with our latest IBM hardware capabilities. added functions that are available through Designed with scalability and performance, Hitachi Support 360. Red Hat and Hitachi are providing customers with a dependable Red Hat Enterprise Linux 6 is an important new platform for the industry.” and comfortable Linux environment. With the new Red Hat Enterprise Linux 6, we will – Jean Staten Healy, Director of Worldwide Cross-brand Linux Strategy, IBM be able to bring these benefits to a greater number of customers.” – Daisuke Sasaki, General Manager of Platform Software, Hitachi Software Division “Clients need operating platforms that can accommodate a full range of datacenter models. Optimizing Red Hat Enterprise Linux 6 on ProLiant servers extends the power of open source to HP’s Converged Infrastructure allowing clients to automate, scale-up, or virtualize their environments to best fit their business requirements.” – Scott Farrand, Vice President, Infrastructure Servers and Software, HP – Yoichi Hori, President, Platform Software Business Unit, Fujitsu 40 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 41 RED HAT ENTERPRISE LINUX 6 SUPPORT RED HAT ENTERPRISE LINUX 5 Products overview : Platform Products overview : Platform OVERVIEW “Together, Red Hat and Intel are focused on driving innovation for enterprises by combining our world-class hardware and software capabilities. This collaboration extends throughout the ecosystem to ISVs, OEMs, and system vendors to ensure innovation across all levels of the solution stack. Red Hat Enterprise Linux 6 on Intel Xeon processors provides extensive scalability, performance, reliability, and availability benefits ideal for virtualization and cloud environments. Red Hat Enterprise Linux running on Intel is an industry-leading choice for today’s demanding and mission-critical datacenters.” – Doug Fisher, Vice President, Intel Software and Services Group, and General Manager, Systems Software Division “We expect Red Hat Enterprise Linux 6 with its superior scalability, stability, and availability to promote the adoption of Linux and to expand the Linux market globally. NEC’s system architecture combining Red Hat Enterprise Linux 6, EXPRESSCLUSTER, NEC’s other middleware solutions, and Express5800 Series servers will drive the unprecedented adoption of Linux for mission-critical systems.” Though Red Hat Enterprise Linux 6 is available for customers with extensive new features and enablements, Red Hat continues to update its Red Hat Enterprise Linux 5 platform, recognizing that many customers will continue to utilize this platform through its lifecycle, which extends to 2014. Red Hat released the sixth update to its Red Hat Enterprise Linux 5 platform in January 2011. The updates introduced in Red Hat Enterprise Linux 5.6 include a total of approximately 2,000 individual fixes, as well as approximately 340 individual enhancements and hardware enablement changes. Highlights of Red Hat Enterprise Linux 5.6 include: • Hardware enablement – The release continues to enable new hardware from Red Hat partners, encompassing processors and chipsets launching in 2011, I/O (iSCSI and iSNS) and multimedia, combined with numerous driver updates. Red Hat Enterprise Linux 5.6 provides updated installation media to allow easier installation on new OEM platforms using the newly enabled hardware. • Virtualization improvements – Several virtualization feature updates are provided in Red Hat Enterprise Linux 5.6. These include support for sVirt (SELinux virtualization), which enables Mandatory Access Control (MAC) profiles to be applied to virtual guests, enhancing overall system security. Additionally, new I/O fencing capabilities enable Red Hat Enterprise Linux virtual guests configured with the High Availability (HA) Add-On to be supported when layered on a Red Hat Enterprise Virtualization infrastructure. This provides customers with greater flexibility when deploying highly available virtualized and cloud computing environments. • Updated Domain Name Service (DNS packages) – With updated DNS packages, Red Hat Enterprise Linux 5.6 improves the cryptographic signatures that are valuable for high-security installations, such as in the government sector and environments where signed DNS domains are expanding in importance. Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com • Red Hat Enterprise Linux 6 backports – Red Hat Enterprise Linux 5.6 includes a number of features that bring some improvements introduced with the release of Red Hat Enterprise Linux 6 to 5.6. These include support for the Ext4 file system and incorporation of features, such as the System Security Services Daemon and gcc 4.4 compiler, that are compatible with the respective versions in Red Hat Enterprise Linux 6. Red Hat Enterprise Linux 5.6 is delivered in the production one phase of the overall platform’s lifecycle, and its bugfixes, new software features, and expanded hardware support are provided while keeping all application interfaces stable. This allows Red Hat Enterprise Linux 5 systems to be updated to take advantage of 5.6 capabilities without perturbation or re-certification of their applications. Customers with existing installations of Red Hat Enterprise Linux 5 can easily update their machines online using Red Hat Network or the local update tools included in Red Hat Enterprise Linux. RED HAT ENTERPRISE LINUX ADVANCED PLATFORM Red Hat Enterprise Linux Advanced Platform, available only for Red Hat Enterprise Linux 5, is designed for any system and greatly reduces the cost and complexity of purchasing, integrating, and managing separate virtualization, storage management, and high-availability software. It provides Red Hat Enterprise Linux’s core capabilities and additional technologies and supported deployment limits, as follows: • Includes Red Hat Cluster Suite for high availability and Red Hat Global File System for multi-system shared storage • Supports systems with any number of processor sockets • Supports any number of virtual guest operating systems – Kotetsu Ohmiya, General Manager of 1st IT Software Division, NEC Corporation 42 • Expanded PHP web application stack support – By incorporating the new PHP 5.3 release, Red Hat Enterprise Linux 5.6 provides customers with the ability to utilize the latest PHP technology prior to upgrading to Red Hat Enterprise Linux 6. Find a Red Hat reseller at redhat.com/wapps/partnercatalog 43 CITIGROUP: RED HAT INNOVATION AWARD WINNER Products Products overview overview :: Platform Platform RED HAT ENTERPRISE LINUX 5 DESKTOP Red Hat Enterprise Linux 5 Desktop is an attractive and highly productive alternative for client systems like desktop and laptop computers that sets the standard for client operating systems in the focused areas of security and management. Red Hat Enterprise Linux 5 features include: • Security – Red Hat extended Linux’s security advantage by developing a layered defense scheme for keeping desktops secure. • Manageability – Red Hat Network allows a system administrator to remotely update, group, deploy, and provision desktop systems. • Interoperability – Red Hat Enterprise Linux 5 Desktop is interoperable with Microsoft formats and certified to work with thousands of applications and hardware configurations. • High value at a low price – Red Hat pricing is designed to be affordable, predictable, and uncomplicated. Learn more: redhat.com/rhel/versions/rhel5 Customer Success Story BACKGROUND Fast facts As one of the largest and most prestigious financial services firms in the world, Citi has approximately 200 million customer accounts in more than 140 countries. Through Citicorp and Citi Holdings, Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. The company employs approximately 263,000 staff around the world. Industry Financial services Geography Global Business challenge To reconcile two independently developed and supported Linux platforms to run mission-critical applications for Citi’s globally distributed business units Software Red Hat Enterprise Linux as the standard Linux distribution Hardware x86 servers, IBM System z mainframes Benefits By delivering a common global Linux build across the enterprise that can be leveraged across both x86 and IBM mainframe platforms, Citi has been able to retire a number of one-off infrastructure software products and their associated costs BUSINESS CHALLENGE Within Citi, there were two independently developed and supported Linux platforms available for the business units to use. The first was Linux Standard Operating Environment (SOE), which was introduced in 2003 based on Red Hat Enterprise Linux Advanced Server 2.1. Subsequently, the 2.1 version was retired as versions based on Red Hat Enterprise Linux 3 and Red Hat Enterprise Linux 4 were introduced. SOE Linux 5 based on Red Hat Enterprise Linux 5 was released for production in May 2008. These operating environments at Citi run on industry standard Intel and AMD x86 servers. The second Linux platform had been developed by Citi’s IBM mainframe organization. Called mainframe Linux, or zLinux, the first release at Citi was based on Novell SUSE Linux Enterprise Server (SLES) version 8. Although IBM provided cost incentives that made zLinux a potentially compelling solution for certain types of workloads, the differences in the technologies and operational models between the two distributions of Linux used had been a barrier to wider adoption of the platform. To address this, Citi initiated a project to identify and close the gaps between the current Linux SOE (distributed) and zLinux (mainframe) operating environments. Such gaps included the security model, the release and patch management processes, software provisioning, and differences in operational model. By closing these gaps, Citi hoped both environments would benefit by increasing consistency and improving portability across x86 and System z architectures. 44 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Additionally, for any operating system platform to be considered a candidate for global certification within Citi, it had to support the firm’s Global Security Framework, a cross-platform security model definition that uses a common stack of internally-engineered and third-party products to achieve compliance with Citi’s internal security standards. Another requirement was that the new Linux platform had to integrate with Citi’s Data Center Automation project, which seeks to deliver a common interface for software provisioning and patch management functions across all platforms and operating systems used at Citi. Citigroup’s ultimate goal was to deliver a single Linux operating system environment that could be leveraged on both x86 servers and IBM System z mainframes while still meeting both these enterprise-wide requirements. Find a Red Hat reseller at redhat.com/wapps/partnercatalog 45 Red Hat drives desktop cost savings for europcar Customer Success Story SOLUTION To achieve its goal, Citi chose Red Hat Enterprise Linux to be the standard Linux distribution across both x86 servers and IBM System z mainframe for a number of reasons. First and foremost, Citi likened to Red Hat’s approach to supporting its products across multiple hardware platforms. Citi found the Red Hat Enterprise Linux releases for each hardware architecture were built exactly the same, consistently sharing the same package manifests and update schedules. This greatly simplified Citi’s task, since a single Citi internal platform definition could be released for both x86 and IBM System z platforms, thus minimizing the internal certification process. Red Hat Enterprise Linux also proved to have broad third-party ISV software product support. This was critical in folding these Linux builds into the Global Security Framework initiative, which in turn, greatly simplified obtaining security certification as required by Citi’s internal auditors. Integrating the Linux builds into the Data Center Automation project also turned out to be easy with Red Hat Enterprise Linux. By leveraging the Kickstart and Yum features of Red Hat Enterprise Linux, Citi was able to create an open and flexible interface and tie in to the frontend that the system administrator teams could use to perform key maintenance tasks. BENEFITS There is a big push within Citi to drive IT optimization and consistency. By delivering a common global Linux build across the enterprise, the firm has been able to retire a number of one-off infrastructure software products and their associated costs. In the process, it has been able to negotiate enterprise-level agreements for a reduced number of third-party products that can be leveraged across both hardware platforms. Additionally, virtualization has proven to be a successful strategy for optimizing hardware utilization. IBM mainframes have a long tradition of delivering virtualization, and perform especially well for workloads that require heavy input / output, whereas the value proposition for virtualization on x86 mainly comes from the low cost of entry and the ability to scale out massively. With a com- 46 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Customer Success Story mon Linux build, Citi is able to choose the virtualization that best meets its requirements. Supporting a common Linux build has also reduced the time that the Citi engineering organization needs to spend on “business as usual” activities, such as certification of operating system updates and security vulnerability solutions. The benefits of this are twofold. First, these certifications are delivered to the business more quickly, thereby reducing risk. Secondly, and just as importantly, Citi was able to redirect those resources to work on strategic solutions such as real-time Linux (MRG) and low-latency networking. This translates to increased competitive advantage for the lines of business. And Citi also took advantage of the fact that Red Hat does not stop with just packaging and supporting software from “upstream” developers. Instead, Red Hat fully embraces the open source philosophy as reflected by its highly transparent and collaborative way of doing business both with upstream vendors and their customers. This has encouraged the Citi Linux engineering team to model the same behavior in the way it approaches its own work and how it engages with internal clients. Indeed, the community that has grown around Citi’s internal Linux consolidation project is so strong that engineering leaders of other teams within the firm are now beginning to embrace this model as well. Where a traditional engineering process would have gotten bogged down within organization barriers, Citi instead experienced an infectious enthusiasm to get the job done, both among its internal teams as well as when collaborating with Red Hat and other vendors. During the early stages of the project, the mainframe team expressed some concern that Red Hat Enterprise Linux did not take advantage of all the advanced features of the System z hardware architecture. To address these concerns, the Red Hat account team brought in a solutions architect who specialized on the System z platform. By being able to speak the mainframe team’s language, he helped bridge the gaps in understanding between the internal Linux teams at Citi. Continue reading this success story on page 115. BACKGROUND As one of the world’s leading car rental companies, Europcar has a network of over 2,600 branches across 118 countries, including 110 offices around Australia. It operates a large fleet of quality vehicles and continues to grow as new locations and regional franchises open regularly. The company relies heavily on its technology infrastructure to power its car rental reservation systems. Its IT department is divided into three teams, including help desk, infrastructure, and business systems. Together, these teams provide internal 24/7 support for Europcar’s server platforms and applications and allow for the expanding functionality of its systems. Europcar is committed to establishing technology systems that deliver high levels of customer service delivered through costeffective solutions. Fast facts Industry Transport Geography Australia Business challenge To support Europcar’s focus on customer service by delivering a desktop solution that could affordably meet a range of user requirements Migration path Windows to Red Hat Enterprise Linux 5 Desktop Software Red Hat Enterprise Linux 5 Desktop, customised TelNet booking application Benefits Decreased TCO; Increased ROI, performance, flexibility, and ease of management BUSINESS CHALLENGE Europcar faced the challenge of discovering a cost-effective internal desktop solution that could offer ease of management for its geographically diverse locations and varied users. Previous solutions had caused complications with licensing and second-hand hardware, and deploying technology solutions across more than 110 geographically diverse locations is challenging. “We were particularly focused on enabling more effective and efficient use of our booking application, an open source TelNet program,” said Scott Allen, CIO at Europcar Asia Pacific. “These branch and call centre users are incredibly important to the business because they have the customer contact and are the ones managing the fleet and vehicle availability.” SOLUTION To address its desktop challenges, Europcar turned to open source solutions. “Europcar’s policy is to always consider open source when investing in new technology because we know it’s the best way to minimise costs and do more with the budgets that we’re allocated every year,” said Allen. Europcar first trialled Red Hat Enterprise Linux 5 Desktop in its call centre, installing it on a segmented number of PCs with the TelNet-hosted booking application. The Red Hat desktop solution’s interface was well-suited for both the users working with the booking application and for the users still needing access to Microsoft applications. “We started the trial in our call centre and the feedback was fantastic. We then extended it into our finance department with some fairly high-end users so that we could road test Red Hat Enterprise Linux 5 Desktop running some of the applications we would need to provide through the Citrix environment. Those results were also extremely positive, and we had no hesitations about moving forward,” said Allen. After the completion of these successful trials with Red Hat solutions, Europcar selected Red Hat Enterprise Linux 5 Desktop as part of its strategy to bring in low-cost hardware components and eliminate excessive licensing charges. The Red Hat desktop solution was deployed internally across the entire organization and has allowed Europcar to simplify its end-user experience, reducing the need for re-training as a part of the move away from its previous Windows platform. “Given that customer service is so important to us, we knew that Red Hat Enterprise Linux 5 Desktop was a reliable selection. Red Hat took an open source product and FindaaRed RedHat Hatreseller resellerat atredhat.com/wapps/partnercatalog redhat.com/wapps/partnercatalog Find 47 47 RED HAT ENTERPRISE LINUX PARTNER ECOSYSTEM Customer Success Story Products overview : Platform turned it into an industrial-strength solution that was completely enterprise-ready,” said Allen. A critical factor in the success of Red Hat Enterprise Linux has been the rapidly growing portfolio of certified ISV applications that customers can select to run. As of January 2011, there were over 2,500 ISV partners and over 5,000 certified Red Hat Enterprise Linux applications in the Software Catalog. BENEFITS Since migrating to Red Hat Enterprise Linux 5 Desktop, Europcar has benefited from flexibility, cost savings, increased ROI, and scalability for its internal desktop deployment. Red Hat enables our ISV partners to certify their software only once for a single architecture, because the Red Hat Enterprise Linux product family shares a common core. This ability falls under Red Hat’s promise of certify once, deploy anywhere, making life simpler for customers and partners. “Red Hat Enterprise Linux 5 Desktop immediately solved our licensing issues and certainly decreased our licensing costs. It also met 100 percent of our users’ needs,” said Allen. “In fact, the Red Hat desktop solution has enabled us to adopt a new hardware policy that ensures that we maximise our hardware ROI.” Europcar is also pleased with its success in making a mixed environment, running both open source and Microsoft applications, work to meet a range of user requirements. “A percentage of our users still occasionally access Microsoft applications, and even with open source, they are doing it without any constraints. The fact is that today we have a very flexible environment that we can tailor for individual users — and that’s thanks to Red Hat Enterprise Linux 5 Desktop,” said Allen. For the future, Europcar faces significant growth opportunities that involve geographical expansion and plans to grow its franchise network. Already, countries including India and Thailand are being serviced through Europcar’s central booking application running on Red Hat Enterprise Linux 5 Desktop. With the company’s growth will come expanded use of Red Hat solutions. “During our evaluation process for a new solution, we had to ensure that our Red Hat platform could grow with the business. The work we’ve done to date has proven Red Hat has the scalability to support our future plans for growth,” said Allen. “Red Hat Enterprise Linux 5 Desktop immediately solved our licensing issues and certainly decreased our licensing costs. It also met 100 percent of our users’ needs. In fact, the Red Hat desktop solution has enabled us to adopt a new hardware policy that ensures that we maximise our hardware ROI.” For more information on certified hardware and peripherals, visit https://hardware.redhat.com. To search the Red Hat Software Catalog, go to redhat.com/apps/isv_catalog. – Scott Allen, CIO, Europcar Asia Pacific BENEFITS Since migrating to Red Hat Enterprise Linux 5 Desktop, Europcar has benefited from flexibility, cost savings, increased ROI, and scalability for its internal desktop deployment. Check out more success stories: customers.redhat.com 48 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 49 RED HAT ENTERPRISE VIRTUALIZATION FOR SERVERS Products Products overview overview :: Platform Platform OVERVIEW YOU HAVE A CHOICE FOR VIRTUALIZATION Red Hat — the proven choice for Linux —  offers more for virtualization. Red Hat Enterprise Virtualization for Servers offers a complete solution for server virtualization management. Built on the same trusted Red Hat Enterprise Linux platform, Red Hat Enterprise Virtualization brings reliable, costcutting virtualization technology into the datacenter. And Red Hat Enterprise Virtualization is the ideal platform on which to build an internal or private cloud of Red Hat Enterprise Linux or Windows virtual machines. Red Hat Enterprise Virtualization for Servers provides: • Comprehensive management functionality, including live migration, high availability, power manager, system scheduler, and more • Unmatched consolidation ratios and performance Virtualization currently represents only about 20 percent of enterprise workloads, according to industry analysts. This slow adoption is due to barriers to virtualization not currently addressed by existing virtualization products. Red Hat Enterprise Virtualization helps your organization meet the challenges of virtualization by offering: • Performance and scalability – Providing near- and better-than-baremetal performance and industryleading scalability for enterprise workloads • Security – Leveraging SELinux and the hardened Red Hat Enterprise Linux kernel to provide a secure virtualization infrastructure • The widest ecosystem of hardware and enterprise ISVs • Ecosystem – Supporting the leading enterprise hardware, operating systems, and applications certified for Red Hat Enterprise Linux • The lowest total cost of ownership among enterprise virtualization platforms • Cost – Bringing unbeatable value in enterprise virtualization through subscriptions Red Hat Enterprise Virtualization builds on the platform trusted by thousands of organizations on millions of systems around the world for mission-critical workloads. • Industry-leading security Red Hat Enterprise Linux workloads run best on Red Hat Enterprise Virtualization. • Full compatibility with Red Hat Enterprise Linux and the complete ecosystem of Red Hat partners for virtualization of mission-critical applications • Microsoft Windows and Linux guest support RED HAT ENTERPRISE VIRTUALIZATION COMPONENTS Learn more: redhat.com/promo/rhelonrhev RED HAT ENTERPRISE VIRTUALIZATION BREAKS DOWN VIRTUALIZATION BARRIERS Red Hat Enterprise Virtualization Manager for Servers: A feature-rich server virtualization management system that provides advanced capabilities for hosts and guests, including high availability, live migration, storage management, system scheduler, and more. Red Hat Enterprise Virtualization Hypervisor: A modern hypervisor based on Kernel-Based Virtual Machine (KVM) virtualization technology, which can be deployed either as the standalone baremetal hypervisor (included) or as Red Hat Enterprise Linux 5.4 and later (purchased separately) installed as a hypervisor host and managed through Red Hat Enterprise Virtualization Manager for Servers. PERFORMANCE AND SCALABILITY By leveraging the Red Hat Enterprise Linux kernel, trusted by Fortune 500 and Global 2000 organizations such as NYSE Euronext, CME Group, DreamWorks, and Swisscom for their mission-critical workloads, Red Hat Enterprise Virtualization leapfrogs other virtualization platforms by inheriting all the enterprise grade characteristics of Red Hat Enterprise Linux, including industry leading performance, scalability, security, and the widest ecosystem of supported hardware and enterprise applications. With up to 95 percent performance relative to baremetal for real-world enterprise workloads from SAP, Oracle, and Microsoft, Red Hat Enterprise Virtualization for Servers has more than one million messages per second from a single host with low latency for enterprise messaging applications, and tested consolidation ratios of more than 400 virtual machines with enterprise workloads running on a single server. Red Hat Enterprise Virtualization allows even the most demanding application workloads to be virtualized. Find a Red Hat reseller at redhat.com/wapps/partnercatalog 51 RED HAT ENTERPRISE VIRTUALIZATION FOR SERVERS Products overview : Platform Industry-leading performance with KVM technology 1 Over 400 active workload VMs on a 32-core, 1TB server Messaging performance of one million messages per second on a single server and low latency Up to 140 percent of baremetal performance with multiple VMs on a single server compared to a single bare metal operating system Up to 95 percent of baremetal performance for real world enterprise applications 1 See Library under http://www.redhat.com/rhev/server for the latest Red Hat Enterprise Virtualization for Servers performance whitepapers and datasheets. Scalability Products overview : Platform ber of tiles deployed until the QoS metric can no longer be met or until the total performance no longer increases. This relatively sophisticated setup provides a flexible test environment, although the potential for different benchmarks to be running different applications (e.g. different web servers or different application servers) means that reviewers must take care to ensure that product-to-product comparisons are valid. Also, as with any benchmark, it is important to compare the different hardware platforms used–a bigger system should deliver a more impressive result. In February of 2011, only five SPECvirt results had been published. Four for Red Hat virtualization, based on the KVM hypervisor, and one by VMware, based on ESX 4.1. See the full listing of results: spec.org/virt_sc2010/ results/specvirt_sc2010_perf.html. SECURITY COST ADVANTAGE Red Hat Enterprise Virtualization for Servers uses the hardened Red Hat Enterprise Linux kernel as its security foundation. Red Hat Enterprise Linux and Red Hat Enterprise Virtualization both leverage SELinux, developed in conjunction with the US National Security Agency and the US Government. SELinux ensures isolation between virtual machines and between each machine and the Red Hat Enterprise Virtualization Hypervisor, providing unmatched enterprise security for your organization. Available via a simple subscription model, Red Hat Enterprise Virtualization for Servers provides a 40-80 percent reduction in cost relative to comparable solutions from VMware and Microsoft with the same or better feature set. In addition, the subscription model automatically entitles customers to receive newer versions of the software with infrastructural and performance advancements at no additional cost. ENTERPRISE FEATURES Red Hat Enterprise Virtualization Manager for Servers is a feature-rich server virtualization management system that provides advanced capabilities for hosts and guests. Host: Up to 256 cores, 1TB RAM Guest: Up to 16vCPU, 256GB RAM Clusters: Over 50 hosts per cluster Predictable, scalable performance for enterprise workloads from SAP, Oracle, Microsoft, Apache, etc. THE SPECVIRT BENCHMARK The SPECvirt benchmark was created through a collaboration of leading virtualization vendors, including Red Hat, Microsoft, and VMware, and the Standard Performance Evaluation Corporation (SPEC) and serves as a fully open, independent benchmark that measures virtualization performance and scalability. The SPECvirt benchmark measures the ability of a system to host virtual machines that are running a set of typical server applications (web, application, mail, etc.) and is modeled to look like a customer’s real environment. The metric for SPECvirt is the SPECvirt_sc2010, which is a composite number derived from the performance of the virtualized applications and a Quality-of-Service (QoS) requirement. Every published result also shows how many virtual machines were used to achieve the SPECvirt_sc2010 figure. To simplify benchmark setup, six virtual machines, each running a different application, are grouped into a tile. The benchmark run increases the num- 52 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com WORLD-RECORD RESULTS Robust virtualization management features The two most recent world-record results, published by IBM in November 2010, used Red Hat Enterprise Linux 6 virtualization running on IBM xSeries servers: Live Migration: Dynamically move virtual machines between hosts with no service interruption. High Availability: Virtual machines automatically restart on another host in the case of host failure. • IBM x3850: 64 cores (128 threads), 2TB: Result: 5466.58@336 (SPECvirt_sc2010@VMs) These results are delivered on the largest systems yet published–systems on which no other virtualization vendor can run except Red Hat with our KVM technology, which leverages the power of the Linux kernel. The results show how rapidly the performance envelope for virtualization is growing. In comparison, the first result, published in June 2010, based on Red Hat Enterprise Linux 5.5 and a much smaller IBM x3650, achieved less than a quarter of the performance of the latest result. In fact, the benchmarkleading system–the large IBM x3850–is not yet supported by all the virtualization products on the market today due to its large memory and CPU configuration. Red Hat’s Certified Cloud Provider program is designed to assure customers of interoperability and portability of Red Hat Enterprise Virtualization virtual machines across internal clouds built with Red Hat Enterprise Virtualization and the leading public cloud providers. Power Saver: During off-peak hours, concentrates virtual machines on fewer physical hosts to allow some hosts to be powered down to achieve power savings. Maintenance Manager: Perform maintenance on hosts without guest downtime. RED HAT ENTERPRISE VIRTUALIZATION 2.2 Image Manager: Create new virtual machines based on templates. In June of 2010, Red Hat announced the general availability of Red Hat Enterprise Virtualization 2.2, which included the following new features: Thin Provisioning: Allows creation of desktops and servers based on templates by storing only differences between new instances and the base template, saving storage space. POSITIONED FOR THE CLOUD Industry-leading technology, enterprise grade performance, scalability, and security at the lowest price point, and the widest ecosystem of hardware vendors, ISVs, and cloud providers make Red Hat Enterprise Virtualization the clear platform choice for companies looking to protect and extend their current investments in virtualization technology into the cloud-based future. System Scheduler: Balance workloads in the datacenter by dynamically live-migrating virtual machines based on resource usage and policy. • IBM x3690: 16 cores (32 threads), 1TB: Result: 1763.68@108 (SPECvirt_sc2010@VMs) Red Hat Enterprise Virtualization pricing is based on the number of managed sockets to support streamlined ordering, deployment, and capacity planning. Customers familiar with Red Hat Enterprise Linux subscription pricing should find Red Hat Enterprise Virtualization subscription pricing easy to understand and implement. • Virtual desktop support – Red Hat Enterprise Virtualization 2.2 supports both virtual server and virtual desktop environments from the same management platform. Find a Red Hat reseller at redhat.com/wapps/partnercatalog 53 RED HAT ENTERPRISE VIRTUALIZATION FOR SERVERS GANART TECHNOLOGIES BUILDS FINANCIAL TRANSACTION CLOUD ON RED HAT ENTERPRISE VIRTUALIZATION Products overview : Platform Customer Success Story Administrator Console Web-based UI LDAP Directory / Active Directory MRG Scheduling RHEV API and Scripting Red Hat Enterprise Virtualization Hypervisor TEMPLATE LIBRARY Red Hat Enterprise Linux Guests Web server Database server Hypervisor Hypervisor Hypervisor Red Hat Red Hat Enterprise Linux Enterprise Linux Hosts Storage Virtual Appliance RED HAT SATELLITE • Import and export – Red Hat Enterprise Virtualization Manager can import and export virtual machine images and templates using the industry-standard Open Virtualization Format (OVF). With this feature, customers can easily move virtual machine images between environments, publish templates, or simply create backups of their environments. • V2V: Virtual machine conversion – Red Hat Enterprise Virtualization’s virt-v2v tool automates the conversion of KVM, VMware ESX, and Xen virtual machine images into OVF files for use within Red Hat Enterprise Virtualization. • Data warehouse – Red Hat Enterprise Virtualization Manager now includes a data warehouse that collects monitoring data for hosts, virtual machines and storage, allowing customers to analyze their environments and create reports using any query tool that supports SQL. • Better support for Windows and Linux virtual machines – Windows or Linux virtual machines can use Linux shortcuts for VNC. Use the shortcuts from the SPICE menu or press the scroll-lock key to disable the keyboard accelerators and use the VNC shortcut keys. 54 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Fast facts Ganart Technologies is a provider of reserved and compliant cloud processing for financial information and transactions. Based in the United States, but reaching customers globally, Ganart aims to provide the banking underserved with ease of access to financial activities and benefits. Its solutions are designed to reach the entire financial pyramid, but are specifically geared toward the “unbanked” and “underbanked,” who have little to no access to formal banking and its benefits. Based on a cloud software system with the ability to push a vast array of value exchange services to units in its networks, Ganart’s systems offer customers consistency with their financial services systems from end to end. Industry Financial services Geography North America Business challenge To cost-effectively drive datacenter growth to scale with business needs Solution A financial transaction cloud built on Red Hat Enterprise Virtualization and Red Hat Enterprise Linux on Dell hardware Software Red Hat Enterprise Virtualization, Red Hat Enterprise Linux, Red Hat Enterprise Linux Desktop, Red Hat Network Satellite, Red Hat Training Hardware Dell R7 10s with 64gigs of RAM, 2-3 processors Benefits Achieved scalability and flexibility for its datacenter; Built a successful cloud to enable customers and partners to pay only for consumed services; Expanded performance capabilities of its datacenter; Enabled PCI compliance for its systems; Experienced up to 60 percent cost savings CHALLENGE Publish template Third party Install media provisioning BACKGROUND • Performance • The maximum allowable memory for a virtual machine has been increased from 64GB to 256GB, allowing even the most memory-intensive enterprise workloads to be virtualized. • The hypervisor has also been updated to use the Red Hat Enterprise Linux 5.5 kernel, allowing customers to take advantage of the latest hardware, such as the Intel Xeon processor 7500 Series-based platform (Boxboro-EX) and AMD Opteron (TM) 6000 Series platform (formerly code named “Magny-Cours”). • Customers can now configure the number of virtual sockets and virtual cores allocated to a virtual machine. • Improved disk I/O performance for virtual machines using thin provisioning or snapshots. Learn more: redhat.com/virtualization/rhev/server When Ganart embarked on its development of the software and systems to bring consumable banking to the masses, it built its datacenter in India based on the Red Hat Enterprise Linux operating system. “We wanted to put something in the datacenter that was secure, responsive, high-performing, and reliable, so Red Hat was the default choice,” said Kris Glover, vice president of Software Development at Ganart Technologies. “We use Red Hat Enterprise Linux-based servers for everything in our datacenter from basic testing and development services to quality assurance (QA) and production.” Building on its marked success with Red Hat Enterprise Linux, Ganart looked to scale out its business, which meant growth for its datacenter. Ganart needed the ability to drive different networks to be PCI-compliant and required many full networks for QA, staging, and production. Challenged with driving datacenter growth on a limited IT budget, Ganart realized that adopting virtualization technology would be its best strategy. SOLUTION solution was vastly expensive compared to the investment we were making in our datacenter. With Red Hat, we realized we would get not just the cost benefit, but also benefits in performance, scalability, and security,” said Glover. “Since our servers were already running Red Hat Enterprise Linux, using Red Hat Enterprise Virtualization was a natural addition. To have both our operating system and virtualization technology from Red Hat, the synergies made a lot of sense.” As Ganart began investigating virtualization technology solutions to help scale out its datacenter, it only evaluated two leaders in the virtualization industry, Red Hat and VMware. Ganart needed its virtualization technology choice to also provide the highest levels of security in order to be PCIcompliant to meet the standards demanded by its financial services-focused business. “When it came to VMware, one of the issues was cost. For the types of things we wanted to do, the VMware “We are processing financial transactions and our customers are giving us sensitive, private information like credit Find a Find Red Hat a Red reseller Hat reseller at redhat.com/wapps/partnercatalog at redhat.com/wapps/partnercatalog 55 55 RED HAT ENTERPRISE VIRTUALIZATION FOR DESKTOPS Customer Success Story card numbers, so we need to execute with the highest levels of security standards. We needed a solution where even if our first level of applications were compromised, no one would gain access to our customers’ data,” said Glover. “With Red Hat Enterprise Virtualization, we realized we would be able to get our firewalls all running on a single set of hardware so that if any system were to be compromised, we could quickly and easily shut off the system and keep our data safe.” With the combination of Red Hat Enterprise Virtualization’s security, cost, performance, and scalability advantages over alternatives, Ganart adopted the solution, built on Kernel-based Virtual Machine (KVM) technology, in late 2009. Today, Ganart maintains a full Red Hat Enterprise Virtualization stack with seven Dell R7 10s with 64GB of RAM. Red Hat Enterprise Virtualization forms the base of five different networks, made up of over 40 Red Hat Enterprise Linux-based servers that are all PCI-compliant. Ganart uses Red Hat Enterprise Virtualization to manage the virtual machines themselves and the actual physical clusters. The company also uses the complementary Red Hat Network Satellite systems management solution to keep its Red Hat Enterprise Linux systems up-to-date with patch management and the deployment of new systems. It also utilizes Red Hat Enterprise Linux Desktop for its ATM machines. “When we talk about the cloud, we are talking about delivering more services, cheaper, to allow our partners and customers to pay only for what they need and use. Where Red Hat fits in is that with the combination of Red Hat Enterprise Virtualization and Red Hat Enterprise Linux, we can dynamically move capacity around as needed to fit the needs of our customers,” said Glover. BENEFITS With Red Hat Enterprise Virtualization, Ganart is able to affordably scale with business growth. It has achieved expanded scalability, performance, flexibility, and security while reducing costs. A large benefit for Ganart was combining its already-inuse Red Hat Enterprise Linux technology with the Red Hat Enterprise Virtualization platform, which share the same ecosystem, security, and overall technology bases. “With the combination of Red Hat Enterprise Virtualization and Red Hat Enterprise Linux, we are driving all of our networks to be on the same flexible, scalable stack,” said Ryan Murray, infrastructure architect at Ganart Technology, who is a Red Hat Certified Architect (RHCA). “We’re able to build out our datacenter without any extra servers because of what virtualization has enabled for us.” OVERVIEW With Red Hat Enterprise Virtualization for Desktops, complete desktop environments are hosted as virtual desktops on servers located in a centralized datacenter. Users connect to these virtual desktops, which can be either Microsoft Windows or Red Hat Enterprise Linux desktops, using either inexpensive thin clients or re-purposed PCs. Red Hat Enterprise Virtualization for Desktops is an endto-end desktop virtualization solution featuring everything an enterprise needs to deploy virtualized desktops, including: Red Hat Enterprise Virtualization has delivered an easyto-use management interface that enables Ganart to “point and click” to migrate systems and enable flexibility between virtual and physical instances. Additionally, Red Hat Enterprise Virtualization delivers excellent performance and scalability for Ganart’s systems. Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com 3) SPICE (Simple Protocol for Independent Computing Environments) – An adaptive remote rendering protocol able to deliver an end-user experience comparable to that of physical desktop Image Manager Connection Broker Provisioning Manager HA Manager DIRECTORY SERVICES – Kris Glover, Vice President of Software Development at Ganart Technologies Continue reading this success story on page 115. 56 2) Red Hat Enterprise Virtualization Manager – A centralized management console with a comprehensive set of management tools that administrators can use to create, monitor, and maintain their virtual desktops Virtual Desktops “Since our servers were already running Red Hat Enterprise Linux, using Red Hat Enterprise Virtualization was a natural addition. To have both our operating system and virtualization technology from Red Hat, the synergies made a lot of sense.” 1) Red Hat Enterprise Virtualization Hypervisor – A standalone, high-performance, and secure hypervisor based on the Red Hat Enterprise Linux kernel with Kernelbased Virtual Machine (KVM) technology 4) Integrated connection broker — A web-based portal from which end-users can log into their virtual desktops diagram_RHEV_Manager_Desktops_overview.ai : 03/09 Ganart’s Red Hat-based datacenter is organized as a cloud that allows it to deliver its services as transactions-as-aservice, which enables its distribution partners to pay only for the transactions that they use. With its financial transaction cloud, Ganart’s partners can offer services ranging from money transfers to cashing checks with no complex set-up fees or processes. Ganart hooks providers of these services into its ATM network to offer multi-function kiosks to customers and distribution partners that enable “unbanked” customers to reduce the cost and time spent completing banking-related activities. Products Products overview overview :: Platform Platform STORAGE Thin client or repurposed PC SPICE remote rendering protocol Red Hat Enterprise Virtualization Hypervisor Red Hat Enterprise Virtualization Manager Find a Red Hat reseller at redhat.com/wapps/partnercatalog 57 RED HAT ENTERPRISE MRG Products overview : Platform Products overview : Platform CAPABILITIES OF RED HAT ENTERPRISE VIRTUALIZATION BENEFITS OF RED HAT ENTERPRISE VIRTUALIZATION FOR DESKTOPS THE DESKTOP YOU WANT DATA SECURITY AND COMPLIANCE • Exceptional user experience – Multimedia capabilities provide users with the experience they have come to expect from their desktops. • Cross-platform support – Support for both Linux and Windows virtual desktops ensures that users always have the right desktop for the right job. • Increased manageability – Desktop environments can be centrally created, monitored, and managed, reducing (or even eliminating) the need for on-site support. • Increased business agility – Dependencies between the operating system and the underlying hardware are eliminated, allowing enterprises to defer desktop replacements and their associated costs. • Increased business continuity – Enables easy backup for entire desktop environments, ensuring business continuity in the event of hardware failure or catastrophic events. • Open source – A foundation built upon open source technologies means a new level of choice and freedom is coming to the world of desktop virtualization. THE SECURITY YOU DEMAND • Data security and compliance – A hosted architecture helps enterprises safeguard their data and keep pace with today’s fast-changing environment. • A trusted partner – Over 15 years of providing enterprises with the most secure operating system in the world makes Red Hat the best choice for enterprises looking to deploy hosted virtual desktops. By moving desktop environments off of the end point and into the datacenter, Red Hat Enterprise Virtualization for Desktops lets you: • Eliminate the risk of data loss resulting from lost or stolen computers or hard drives • Easily achieve compliance with regulations governing the storage, inventory, and disposal of personal information overview RED HAT ENTERPRISE MRG MESSAGING Red Hat Enterprise MRG (Messaging, Realtime, Grid) is a next-generation IT infrastructure that makes enterprise computing 100-fold faster, defines new levels of interoperability, and gives customers competitive advantage by running applications and transactions with greater performance and reliability. Messaging is the backbone of HPC, service-oriented architecture (SOA) deployments, and platform services. Red Hat Enterprise MRG provides enterprise messaging technology that delivers: ROBUST FEATURE SUPPORT Red Hat Enterprise MRG supports the full spectrum of distributed tasks including: • High-speed, reliable, and large-file messaging • Easily lock down desktop configuration settings to prevent inappropriate use and data leakage • Parallel and cycle-harvesting scheduling • High Performance Computing (HPC) and High Throughput Computing (HTC) MANAGEABILITY With Red Hat Enterprise Virtualization for Desktops, desktop environments can be centrally provisioned, monitored, and managed, enabling you to: • Easily create standard desktop templates according to the needs of particular users or groups within your organization • Reduce or even eliminate the need for on-site support • Distributed workload management Red Hat Enterprise MRG can run across multiple platforms, but also takes deep advantage of Red Hat Enterprise Linux capabilities like clustering, I/O, and virtualization for optimal performance and qualities of service. Learn more: redhat.com/mrg • Gain visibility into the current status of desktops and the applications installed on them • 100-fold faster performance than alternative solutions • Unprecedented interoperability through the implementation of AMPQ, the industry’s first open messaging standard. The solution is cross-language, cross-platform, multi-vendor, spans hardware and software, and extends down to the wire level. Red Hat is a founding member of the AMQP working group, which develops the AMQP standard. • Linux-specific optimizations to achieve optimal performance on Red Hat Enterprise Linux and Red Hat Enterprise MRG Realtime. Red Hat Enterprise MRG Messaging can also be deployed on non-Linux platforms like Windows and Solaris without the full performance and quality-of-service benefits that Red Hat Enterprise Linux provides. • Support for most major development languages. Learn more: redhat.com/mrg/messaging RED HAT ENTERPRISE MRG REALTIME Red Hat Enterprise MRG Realtime provides the highest levels of predictability for consistent low-latency response times to meet the needs of time-sensitive workloads. For applications with extremely demanding latency requirements, Red Hat Enterprise MRG Realtime provides new levels of determinism by optimizing lengthy kernel codepaths to ensure that they do not become bottlenecks. This allows for better prioritization of applications, resulting in consistent, predictable response times for high-priority applications. BUSINESS AGILITY AND CONTINUITY By eliminating the dependencies between the operating system and the underlying hardware, Red Hat Enterprise Virtualization for Desktops allows enterprises to maximize their resources and adapt more quickly to the needs of their businesses, enabling them to: • Defer desktop replacements and their associated costs • Grant users access to different operating systems from the same device Learn more: redhat.com/mrg/realtime • Easily back up entire desktop environments, ensuring uptime in the event of hardware failure or a catastrophic event Learn more: redhat.com/virtualization/rhev/desktop 58 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 59 RED HAT ENTERPRISE MRG DEUTSCHE BÖRSE SYSTEMS RELIES ON RED HAT Products overview : Platform RED HAT ENTERPRISE MRG GRID Based on the Condor project, Red Hat Enterprise MRG Grid provides the most advanced and scalable platform for HTC and HPC, with capabilities like: • Scalability to run the largest grids in the world • Advanced features for handling priorities, workflows, concurrency limits, utilization, low latency scheduling, and more • Support for a wide variety of tasks, ranging from subsecond calculations to long-running, highly parallel (e.g., MPI) jobs • The ability to schedule to all available computing resources, including local grids, remote grids, virtual machines, idle desktop workstations, and dynamically provisioned cloud infrastructure Red Hat Enterprise MRG Grid also enables you to move to a utility model of computing, where you can: • Schedule a variety of applications across a heterogeneous pool of available resources • Automatically handle seasonal workloads with high efficiency, utilization, and flexibility • Dynamically allocate, provision, and acquire additional computing resources for additional applications and loads • Execute across a diverse set of environments, ranging from virtual machines to baremetal hardware to cloudbased infrastructure Learn more: redhat.com/mrg/grid Products Customer overview Success : Platform Story RED HAT ENTERPRISE MRG INDUSTRY USE CASES Red Hat Enterprise MRG is broadly applicable across a variety of industries and can be used to optimize technologies already in place. Industries where Red Hat Enterprise MRG is leveraged frequently include: • Financial services • Government • Healthcare • Telecommunications Red Hat Enterprise MRG can also be utilized in cooperation with cutting-edge technologies such as: • Cloud computing • Virtualization • High Performance Computing (HPC) Learn more: redhat.com/mrg/industry BACKGROUND Deutsche Börse Group includes Deutsche Börse AG, a DAX company and one of the world’s largest exchange organization, and its wholly-owned subsidiaries Clearstream International S.A. and Deutsche Börse Systems AG. The key markets within the Group are the Frankfurt Stock Exchange, one of Europe’s largest stock exchanges, and Eurex, one of the largest derivatives exchanges in the world. The International Securities Exchange ISE is a wholly owned subsidiary of Eurex. Eurex itself is operated by Deutsche Börse AG and SIX Swiss Exchange AG. Together, Eurex and ISE are the global market leader in individual equity and equity index derivatives. Eurex Clearing is the clearing organization of these markets. BUSINESS CHALLENGE The global financial crisis of 2008/2009 brought fundamental changes to financial institutions and trading organisations. All players, be it banks and private investors or national and international regulators, looked for new ways to discover, track, and manage transaction risks. The ultimate goal was to prevent a meltdown of a similar scale from happening again. Eurex Clearing acts as a buyer to all sellers and as a seller to all buyers thereby minimizing counterparty risk and maximizing operational efficiency. This process, of course, is a fully electronic process. As derivatives trading involves due dates, often weeks or even months ahead, Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Industry Financial services Geography Frankfurt am Main, Germany Business challenge To create a new client interface for a realtime transaction risk information system of the leading European clearing house, Eurex Clearing, based on open standards Software Red Hat Enterprise MRG Messaging with AMQP, Red Hat Enterprise Linux 5 Benefits End customers, mainly banks, get immediate access to valuable risk management data directly from Eurex Clearing’s back-end systems without the need of customised adaptors; Deutsche Börse Systems can now focus on key operational tasks, leaving ongoing support of the AMQP-based messaging system to Red Hat As a leading technology service provider in the financial sector, Deutsche Börse IT offers its customers outstanding reliability, speed, innovative ability, and cost efficiency. Within Deutsche Börse IT, Deutsche Börse Systems AG is a service provider for the development and operation of IT systems. Deutsche Börse IT provides a large part of its services to other segments within Deutsche Börse Group. In addition, as an operator of other international exchanges and by acting as a sourcing partner, it offers a wide range of solutions to optimize the processes and systems of financial service providers. Exchange organisations like Deutsche Börse and its derivatives exchange Eurex held a key position in the global landscape of financial services. They enable trading, for example between banks, and take care of transaction clearing through its subsidiary Eurex Clearing. 60 Fast facts it is also within the responsibility of the clearinghouse to assess the default risk of its clearing members. “In essence, Eurex Clearing’s first job is to monitor the risk exposure of its direct members, and secondly to support the direct members to control their clients (e.g., the non-clearing members). In order to do so, it is essential for them to have at any time a complete view on positions and risk exposure,” said Gerhard Lessmann, member of the Executive Board at Deutsche Börse Systems. “In order to make it easier for our client banks to access this information, we decided to build a new service called Enhanced Risk Solution. The goal was to provide near real-time access to all data relevant to risk management.” SOLUTION Speeding up the delivery of risk management data to Eurex clients meant moving from encrypted email to a new system that would provide a secure yet fast interface between the Eurex backend systems holding the relevant data and the clients’ own risk management systems. Risk Find Find aa Red Red Hat Hat reseller reseller at at redhat.com/wapps/partnercatalog redhat.com/wapps/partnercatalog 61 RED HAT NETWORK Customer Success Story management information was available to client banks every ten minutes, delivered as a file via encrypted email. The downsides of this solution were quite obvious: it was quite slow and required special decryption equipment on the client’s side and a manual transfer of the data into their own risk management applications. The new Enhanced Risk Solution eliminates unnecessary steps from the process and automates data transfer while maintaining the highest security standards. When dealing with data transfer of this scale, the requirements on the part of IT were two-fold. On the content level, a data format needs to be agreed upon. In the financial services industry, a variant of XML called FIXML (Financial Information eXchange Markup Language) is the lingua franca as defined by the industry organization FIA/FOA post trade standards. On the transport level, the data needs a “wrapper,” also called a messaging protocol. Both sender and recipient have to use the same protocol in order for the software to understand what exactly is being exchanged. As a consequence, Deutsche Börse Systems had to make a decision on whether to develop a custom protocol and ask client banks to adopt it or to deploy a product of a specific vendor with a proprietary protocol, or to use the, at the time, relatively new AMQP standard. AMQP is an open standard for messaging middleware and is designed for use in demanding business environments. The protocol was specified and is being finalised by the AMQP Working Group, an industry association sponsored by leading software vendors and financial services companies. Both Red Hat and Deutsche Börse Systems are members of the AMQP Working Group. “We could have gone down the route of building our own messaging protocol for the new risk management platform. We have done it before and realized good results,” said Dr. Andreas Moravec, director of Application Development Middleware at Deutsche Börse Systems and the company’s representative in the AMQP Working Group. “But with a longer-term view in mind, we decided to go for open standards and AMQP for two reasons. First, it makes it a lot easier for our clients to connect with the messaging broker system that sits in between their risk management systems and our backend. There is no need for the banks to create customised adaptors,” said Dr. Moravec. Products overview : Platform “Second, we will experience much less pressure on our internal support resources because we can entrust Red Hat with supporting the broker system. It runs on Red Hat Enterprise Linux and Red Hat Enterprise MRG has AMQP already built-in.” Red Hat Enterprise MRG, including Messaging, Realtime, and Grid technologies, is designed for demanding highperformance IT infrastructures. The messaging system in Red Hat Enterprise MRG provides an extremely highperformance, open source implementation of the current version of the AMQP open standard business messaging protocol. In the development phase of the customer interface to the risk management system, Dr. Moravec’s team took advantage of Red Hat Enterprise MRG being an open source system and modified and created libraries to meet Deutsche Börse Systems’ requirements to run its backend systems for risk management on legacy OpenVMS systems. “We decided to implement Red Hat Enterprise MRG Messaging with AMQP because we favour open standards and we want to make it as easy as possible for our client banks to access the relevant risk data. Using the open standard AMQP helps to avoid complex and time-consuming development of customized adaptors and gives customers freedom of choice for vendor selection.” – Gerhard Lessmann, member of the Executive Board, Deutsche Börse Systems Continue reading this success story on page 115. OVERVIEW Red Hat Network allows administrators to efficiently manage the systems on their networks. Through a simple user interface, administrators can perform patch management, updates, monitoring, and maintenance. And because Red Hat Network is web-based, it can be accessed from anywhere. Satellite or Proxy server options provide advanced systems management, on-premise capabilities, and the ability to get updates directly from Red Hat with even greater levels of security and reduced network bandwidth. THREE RED HAT NETWORK ARCHITECTURES HOSTED MODEL The customer’s individual systems connect with Red Hat Network Satellite via the Internet and exchange packages and information with the central Red Hat Network servers. The Red Hat Network Hosted update service is included with every Red Hat Enterprise Linux-based subscription at no additional charge. PROXY MODEL The customer’s individual systems connect to a locally hosted (on the customer network) Red Hat Network Proxy. The Proxy aggregates all necessary data and performs some tasks locally, and it communicates via the Internet with the central Red Hat Network servers. All information stored in the Red Hat Network database is kept on the Red Hat Network servers. SATELLITE MODEL All Red Hat Network functionality (system profiles, reporting data, application server, etc.) is stored locally on the customer’s network. The Satellite Server connects with Red Hat Network Satellite over the Internet only to download updates (other update methods are available). This model gives you the ability to take your Red Hat Network solution off of the public Internet if desired and also allows for greater optimization and control of your systems. Red Hat Network Satellite provides on-premise software updates, configuration management, baremetal provisioning, and virtualization management for large-scale Red Hat Enterprise Linux deployments. An optional monitoring module adds on-premise systems monitoring capabilities. In 2009, IDC published a Red Hat-sponsored paper featuring the systems management benefits that customers have experienced with RHN Satellite. After interviewing 10 RHN Satellite customers in depth—crossing geographies and industry verticals—IDC reported significant return on investment (ROI) and productivity results for customers. Here are some of the highlights from the customer testimonials: • Average of 338 percent ROI over three years • Average payback period of 4.8 months • A doubled increase in the number of Linux servers managed per system administrator • Average annual benefit of $82,521 per 100 Linux servers • Average of $23,207 in annual user productivity increase Source: IDC Whitepaper sponsored by Red Hat, Linux Management with Red Hat Network Satellite: Measuring Business Impact and ROI - Doc # 220346, November 2009 RED HAT NETWORK SATELLITE 5.4 Red Hat Network Satellite 5.4, released in November of 2010, adds support for managing Red Hat Enterprise Linux 6, enabling organizations to take advantage of the improved reliability, performance, scalability, and infrastructure flexibility delivered in the latest release of the leading operating platform. The release also delivers improvements spanning subscription management, compliance, and content management. New improvements in Red Hat Network Satellite 5.4 include: • The addition of SELinux support to Red Hat Network Satellite configuration management, easing deployment of RHN Satellite-managed configuration files on an SELinux-deployed client system • New reporting capabilities to assist with audits and compliance-related activities • Staged deployment scheduling, allowing for thousands of systems to be updated even during short maintenance windows • Support for adding and managing third-party content repositories, enabling a more automated environment with less manual interaction and chance for error • New FlexGuest entitlement support for virtual systems Learn more: redhat.com/red_hat_network 62 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 63 UNION PACIFIC: RED HAT AND JBOSS INNOVATION AWARD WINNER Customer Success Story Products overview : Platform BACKGROUND Fast facts Union Pacific Corporation is one of America’s leading transportation companies. Its principal operating company, Union Pacific Railroad, is North America’s premier railroad franchise, covering 23 states across the western two-thirds of the United States. Union Pacific Railroad (UP) is an operating subsidiary of Union Pacific Corporation. The railroad links every major West Coast and Gulf Coast port and provides service to the East through its four major gateways in Chicago, St. Louis, Memphis and New Orleans. Additionally, Union Pacific operates key north/ south corridors and is the only railroad to serve all six major gateways to Mexico. UP also interchanges traffic with the Canadian rail systems. Headquarters Omaha, Nebraska Industry Freight Transportation Services Business Challenge Needed a stable and capable platform to migrate its mainframe environment Solution Red Hat Network Satellite, Red Hat Enterprise Linux JBoss Enterprise Web Platform, JBoss Enterprise Web Server, JBoss Operations Network, SAP Enterprise Resource Planning, Oracle RAC, PeopleSoft Financials The railroad has one of the most diversified commodity mixes in the industry, including chemicals, coal, food and food products, forest products, grain and grain products, intermodal, metals and minerals, and automobiles and parts. The largest of Union Pacific’s 25,000 customers include steamship lines, vehicle manufacturers, agricultural companies, utilities, intermodal companies, and chemical manufacturers. Benefits Increased its ability to scale for business growth with more capable system management and development tools for its virtualized environment; Increased its system performance at a significantly lower cost structure BUSINESS CHALLENGE Union Pacific has long been a company that utilized technology effectively to support, maintain, and drive its core business performance. For decades, the company relied on a mainframe-based IT environment, but due to changing business demands, multiple acquisitions, and the rise of open source technology, Union Pacific started to migrate away from the mainframe technology. SOLUTION With rising costs, and an obsolete mainframe IT infrastructure, Union Pacific needed to identify and implement a flexible, cost-effective, and, most importantly, stable and reliable operating platform that would provide the tools and capability to scale for growth as the company built its distributed IT environment. The Union Pacific IT team began evaluating various open source operating platform solutions for the distributed infrastructure, and ultimately Red Hat Enterprise Linux was selected. The new operating platform needed to be long-lasting, scalable, and reliable, since Union Pacific only 64 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com conducts planned outages during disaster recovery testing, due to the critical applications running on the system. Union Pacific required a system that could efficiently handle compute-intensive applications, such as those that build optimization models for its transportation operations system. The team spent two years conducting a detailed technical evaluation. At the conclusion of the evaluation, Union Pacific selected Red Hat Enterprise Linux with builtin virtualization to replace its existing mainframe and to become the foundation for its distributed infrastructure. Today, Union Pacific’s distributed datacenter consists of 2,500 servers, with more than 900 systems running Red Hat Enterprise Linux. Union Pacific is also utilizing the built-in virtualization technology in Red Hat Enterprise Linux to handle the mission-critical applications being migrated from the the mainframe and onto the distributed processing platform. Products Customer overview Success : Platform Story Due to the large number of distributed systems, a key component of the decision to select Red Hat Enterprise Linux was the systems management tool, Red Hat Network Satellite. Red Hat Network Satellite is Red Hat’s on-premise systems management solution that provides software updates, configuration management, provisioning, and monitoring across both physical and virtual Red Hat Enterprise Linux servers. With the help of Red Hat Consulting, Union Pacific installed and configured Red Hat Network Satellite to manage and provision the company’s 900 Red Hat Enterprise Linux servers. A key part of the Red Hat Enterprise Linux based-infrastructure is a transportation system called NetControl, which will replace the mainframe-based Transportation Control System that was responsible for tasks such as order taking, monitoring and scheduling shipments and train schedules, and dealing with service interruptions. Union Pacific also has switched to a new SAP Enterprise Resource Planning (ERP) system, which is now running on Red Hat Enterprise Linux, along with the company’s JMS messaging platform, Oracle RAC, PeopleSoft Financials, derailment prevention system, disaster recovery system, JBoss Enterprise Web Platform, and JBoss Enterprise Web Server. Union Pacific also needed to develop a thinner web application tier, and the company turned to Red Hat’s JBoss Enterprise Middleware to develop a highly customized, web application platform to run in the virtualized Java Hosting environment. Union Pacific previously used Oracle BEA WebLogic, but due to the rising costs of the proprietary solution and the need for a more flexible and lightweight framework, the company migrated to JBoss Enterprise Web Platform and JBoss Enterprise Web Server. The applications that run on JBoss Enterperise Middleware include interactive user applications to internal services and processes systems to batch processing. Union Pacific Railroad is currently in the implementation phase of a multi-year overhaul of its enterprise Java hosting environment. The railroad is transitioning from a highly-shared, heavyweight container platform using WebLogic to a virtualized, lightweight JBoss Enterprise Web Server and JBoss Enterprise Web Platform-based environment. This solution includes Red Hat Enterprise Linux 5.4 and the KVM virtualization components, which are all managed via JBoss Operations Network. In its JBoss Enterprise Middleware architecture, Union Pacific Railroad utilizes cloud computing concepts at the Java application hosting level to deliver highly-flexible, scalable, manageable, and highly-available web applications for its run-time environment. BENEFITS With the new Red Hat Enterprise Linux and JBoss Enterprise Middleware-based IT infrastructure, Union Pacific has increased its ability to scale for business growth, increased system management capabilities, and ultimately increased its technology performance at a significantly lower cost structure, thus enabling the company to effectively support its core business performance. Union Pacific’s IT system is as mission critical as it gets; the railroad is a 24x7 operation with a true 5x9 uptime and availability requirement. Union Pacific has zero unplanned outages, and essentially only has planned outages during its annual disaster recovery timeframe. With Red Hat, reliability has not been an issue. With Red Hat Network Satellite, Union Pacific has been able to gain enhanced performance, centralized control, and higher scalability for their systems, while deployed on a management server located inside the datacenter and firewall. Red Hat Network Satellite allows the company to manage its large number of systems with comparable ease to managing one, existentially enabling Union Pacific to do more with less. Union Pacific has found great value in the open source community, as they are beginning to contribute to open source community projects such as JOPR, with the ideology that the company will not necessarily realize shortterm benefits, but more long-term benefits, such as insight into the product roadmap, feedback on upcoming features, and greater involvement with the open source community. In terms of its recent migration to JBoss Enterprise Middleware, the company values the breadth of the enterprise middleware products available, the flexibility and ability to customize for its environment, and the Red Hat support model that enables access to the source code, key engineers, and open discussions with the JBoss team to discuss questions and concerns. With JBoss Enterprise Middleware, Union Pacific is able to develop web applications in a customized, flexible, and lightweight framework, at a lower cost than heavyweight proprietary solutions. Check out more success stories: customers.redhat.com Find Find aa Red Red Hat Hat reseller reseller at at redhat.com/wapps/partnercatalog redhat.com/wapps/partnercatalog 65 RED HAT HIGH PERFORMANCE COMPUTING (HPC) SOLUTION RED HAT DIRECTORY SERVER Products overview : Platform Products overview : Platform OVERVIEW NO SPECIALIZED IT SKILLS NEEDED OVERVIEW The Red Hat HPC Solution provides a complete and integrated HPC software stack that includes the operating system, simple cluster installer, cluster management tools, resource and application monitor, interconnect support, device drivers, and a powerful job scheduler. Everything you need to deploy, run, and manage an HPC cluster. And of course, all of it comes with Red Hat technical support. The Red Hat HPC Solution was designed to be easy to use. It doesn’t require any specialized IT skills to install or operate. Powerful tools make the effort of managing hundreds of nodes the same as managing four or eight nodes. Red Hat Directory Server is a mature, highly scalable, and reliable LDAP server that centralizes application settings, user profiles, group data, policies, and access control information in a network-based registry. Red Hat Directory Server provides scalable identity and access management by providing appropriate and timely access to resources and applications for all users. Three primary use cases are authentication and authorization for: QUICK INSTALLATION Follow 10 simple on-screen steps to install the head node. Once that is complete, the head node finishes the installation by setting up all the compute nodes. Now your HPC cluster is set up and ready to use. The total time to set up the complete cluster is usually less than an hour. GROWING ECOSYSTEM We have partnered with Intel and its Cluster Ready program. This program puts together certified solution stacks that encompass the hardware, Red Hat HPC Solution, and the application. This lets you choose with confidence from among the most widely used HPC applications and know that deployment will be simple and supported. The Red Hat HPC Solution reduces IT costs by allowing you to deploy on industry-standard hardware, which is easier to maintain and less costly to purchase and manage than a proprietary architecture supercomputer—all without sacrificing performance. The 10 components needed for a complete HPC software stack Included with Red Hat HPC 1. Operating system 2. Cluster deployment tools 3. Node and cluster monitoring tools 4. Network and node filesystem 5. Message passing libraries 6. Application workload manager 7. Certification tools 8. Performance benchmarking tools • Allows developers to authenticate users against an existing authentication or authorization service such as Kerberos • Employee applications or portals • Supports a dynamically extensible schema • Users of UNIX and Linux operating systems and applications running on them • Supports bidirectional password synchronization with Windows Active Directory DEVELOPER TOOLS AND UTILITIES • Provides 24x7 read and write availability • Supports popular LDAP extensions, such as Persistent Search, Server-Side Sorting, and Virtual List View • Allows multiple databases to be defined for storing data across multiple disk partitions or multiple machines • Includes Red Hat Directory Software Development Kit (SDK), which lets developers create LDAP-enabled applications on all popular platforms using JavaScript, XML, C, Java, Perl, and other programming languages • Supports replication for data redundancy Networked compute nodes • Implements a transactional data store, allowing seamless recovery from catastrophic failure Network switch • Allows most administrative operations such as backups, schema updates, and configuration changes to be performed online Installer node POWERFUL ADMINISTRATION TOOLS • Allows delegation of administrative authority to the host, server, and task levels • Allows administrators to monitor and tune server performance • Provides an easy-to-use, GUI-based Java console for system administrators to manage the servers • Allows the use of custom attributes to extend the definition of users and managers to fit enterprise or application-specific needs 9. Support for high-speed interconnects • Includes Certificate and Replication setup wizards that make configuration easy 10. Development tools • Offers context sensitive help Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com • Allows developers to write business rules that are triggered by directory operations • Enables pluggable components for customized sorting and collation of international character set • Supports SNMP with the IETF-defined standard Mail and Directory Management (MADMAN MIB) 66 • Class of service allows population of attribute values based on user roles and services • A partner-or customer-facing application or portal HIGH AVAILABILITY GET THE MOST OUT OF INDUSTRYSTANDARD HARDWARE EXTENSIBLE ARCHITECTURE “The multi-master replication was a huge issue for us previously. Red Hat Directory Server has solved that completely. Students, faculty, and staff are our end users, and this solution gives them the ability to make password changes effectively and securely so they can focus on their work.” - Michael Pettinicchio, Systems Administrator, Dartmouth College Find a Red Hat reseller at redhat.com/wapps/partnercatalog 67 JBoss ENTERPRISE MIDDLEWARE Products overview : Middleware OVERVIEW product overview MIDDLEWARE 69 JBoss Enterprise Middleware Overview 74 JBoss Enterprise Application Platform JBoss Enterprise Middleware is the leading provider of enterprise-class open source middleware. Delivered by Red Hat, the world’s leading provider of open source solutions, JBoss Enterprise Middleware integrates software from various open source communities, including the JBoss Community, Apache Software Foundation, and Eclipse Foundation, into robust, fully tested, integrated, and supported platforms that are available via subscriptions that include support and long-term maintenance. Adopted by Global 5000 and government organizations worldwide for its flexibility, choice, and value, JBoss Enterprise Middleware delivers a comprehensive portfolio of enterprise-class application, integration, and presentation platforms for on-premises and cloud environments. As a core component of Red Hat’s cloud computing foundation, customers can combine JBoss Enterprise Middleware and Red Hat Enterprise Linux with integrated virtualization technologies. These technologies provide Red Hat Services Customer success story: Camden Council Cloud Strategy and Selection Cloud Implementation Cloud Governance DESIGN & DEVELOP RUN & EXECUTE MANAGE 87 JBoss Enterprise Portal Platform JBoss Developer Studio Customer success story: Heidelberg 93 JBoss Enterprise BRMS Seam Customer success story: Seedco JBoss Enterprise Portal Platform JBoss Enterprise Business Rules Management System Hibernate 96 JBoss Operations Network You can deploy any JBoss Enterprise Middleware product today and add to your IT infrastructure as needed in the future. JBoss Enterprise Middleware includes enterprise frameworks, development tools, and management tools and application platforms. Customer success story: Booz Allen Hamilton 84 JBoss Enterprise Data Services Platform Customers trust JBoss Enterprise Middleware not just for development, but for production deployment of their mission-critical applications and services. Why? Enterpriseclass performance and scalability. Stable, integrated and certified distribution with industry-leading 24x7 support. Shorter development cycles and faster time-to-market. And of course, outstanding value. But don’t take our word for it. See what our customers like Nationwide Mutual Insurance Company, CME Group, and NYSE Euronext have to say at customers.redhat.com. Customer success story: NYSE Euronext 80 JBoss Enterprise SOA Platform customers with a fully-virtualized, standards-based, enterprise open source cloud computing service platform that supports cloud deployments. JBoss Enterprise SOA Platform JBoss Enterprise Application Platform JBoss Enterprise Web Platform JBoss Enterprise Web Server Web Framework Kit Customer success story: American Family Insurance JBoss Enterprise Data Services Platform JBoss Operations Network 99 JBoss Enterprise Frameworks and Development Tools Red Hat Enterprise Messaging Customer success story: Bright Horizons Red Hat Enterprise Linux, Unix, Windows Amazon EC2 Public Other Red Hat Enterprise Virtualization VMWare Microsoft Hyper - V Private Find a Red Hat reseller at redhat.com/wapps/partnercatalog 69 JBoss ENTERPRISE MIDDLEWARE Products overview : Middleware JBOSS ENTERPRISE APPLICATION PLATFORM JBoss Enterprise Application Platform is the market-leading platform for innovative and scalable Java applications. Integrated, simplified, and delivered by the leader in enterprise open source software, JBoss Enterprise Application Platform includes leading open source technologies for building, deploying, and hosting enterprise Java applications and services. JBoss Enterprise Application Platform balances innovation with enterprise-class stability by integrating the most popular clustered Java EE application server with next-generation application frameworks. Built on open standards, JBoss Enterprise Application Platform integrates JBoss Application Server, with JBoss Hibernate Framework, JBoss Seam Framework, and other leading open source Java technologies from the JBoss Community into a complete, simple, enterprise solution for Java applications. In a December 2010 study of Red Hat customers using JBoss Enterprise Application Platform, the IDC found that, on average, surveyed customers gained $6 million per year in financial benefits by switching from their traditional proprietary application servers to JBoss Enterprise Application Platform. Other key findings included: • An average of $3.5 million in additional annual revenue • More efficient application development, resulting in the ability to develop 51 percent more applications per year • A 65 percent reduction in infrastructure costs supporting application development • An 89 percent reduction in costs to manage applications post deployment Products overview : Middleware The proof is in the numbers. JBoss Enterprise Application Platform is a safe, stable, and valuable enterprise alternative to IBM WebSphere and Oracle WebLogic. Read the study: jboss.com/promo/idc-roi-eap With JBoss Enterprise Application Platform you can: • Innovate with stability – Leverage market-leading technologies for building and hosting next-generation Java applications and web services. • Improve developer productivity – Utilize integrated Web 2.0 technologies that work with the leading application server from the start, remove configuration complexities, and simplify Java development. • Enjoy enterprise-class performance – Take advantage of integrated clustering and high-availability features, and utilize a proven foundation for mission-critical applications with failover, load balancing, and distributed deployment features used to deploy large, scalable enterprise applications. • Extend budgets – Improve application investment returns and savings by leveraging an affordable middleware solution that includes everything needed for enterprise Java applications. • Utilize open standard– Avoid vendor lock-in while also obtaining the transparency that allows employees to see exactly what’s occurring in the platform on which they are developing. Learn more: page 74 • 569 percent ROI (return on investment) generated over a three-year period, with an initial pay back in less than six months after deployment “We’ve been able to attain world-class levels of availability and performance too. Red Hat and JBoss have proven themselves to have enterprise-level tools that, when used well, help us attain what all companies want — great availability, great scale, and at a reduced cost when compared to proprietary solutions.” – Ron Rose, CIO, Priceline 70 Want to know more? Call us at 1-888-REDHAT1 or visit jboss.com JBOSS ENTERPRISE WEB PLATFORM JBoss Enterprise Web Platform is the ideal solution for light and rich Java applications. Based on Java standards, JBoss Enterprise Web Platform enhances the Java EE Web Profile with enterprise features that provide a flexible platform that is specifically targeted for lightweight Java applications. JBoss Enterprise Web Platform leverages a slimmed-down JBoss Application Server profile and integrates popular open source frameworks, including JBoss Hibernate Framework, JBoss Seam Framework, and JBoss Web Framework Kit, to provide an integrated platform for next-generation, standards-based Java applications. In addition, JBoss Enterprise Web Platform: • Includes caching, clustering, and high availability • Supports REST and basic web services (JAX-WS) • Includes JBoss Web Framework Kit for enterprise support of popular open source frameworks like Google Web Toolkit, RichFaces, Spring Framework, and Apache Struts • Includes an enterprise support lifecycle with longterm, predictable updates that maintain application compatibility • Includes easy-to-use enterprise management tools that ensure infrastructures remain up-to-date and secure • Offers expert technical assistance from the most experienced enterprise open source support team on the market Learn more: jboss.com/products/platforms/webplatform JBOSS ENTERPRISE WEB SERVER JBoss Enterprise Web Server combines market-leading open source technologies with enterprise capabilities to provide a single solution for large scale websites and lightweight web applications. Additional features and benefits include: • The option to leverage Red Hat’s Security Response process to ensure that the web environment remains secure • Easy-to-use enterprise management tools that ensure infrastructures remain up-to-date • Expert technical assistance from the most experienced enterprise open source support team • Comprehensive management and application updating, inventorying, and monitoring options with Red Hat’s enterprise-wide operational productivity tools Learn more: jboss.com/products/platforms/webserver JBOSS ENTERPRISE SOA PLATFORM JBoss Enterprise SOA Platform is the next-generation ESB and business process automation infrastructure that enables superior business execution, responsiveness, and flexibility in a cost-effective, open platform. JBoss Enterprise SOA Platform allows IT teams to leverage existing (MoM and EAI), modern (SOA and BPM-Rules), and future (EDA and CEP) integration methodologies to dramatically improve business process execution speed and quality. JBoss Enterprise SOA Platform is a single platform to find, integrate, and orchestrate SOA business services, enterprise applications, and other IT assets into automated business processes. JBoss Enterprise SOA Platform is designed to integrate applications and services in cloud and on-premise deployments, allowing enterprises to further optimize their IT infrastructure costs and flexibility. In addition, JBoss Enterprise SOA Platform is: • Market-leading, open source middleware, integrated into a single, simple SOA integration and business process automation platform • Built on standards with the value of flexible integration, without the pain of lock-in By integrating Apache Tomcat, Apache Web Server, and all of the common connectors used in between into one subscription, JBoss Enterprise Web Server provides customers with a simple and complete solution for lightweight Java applications. • Offered through a clear and simple subscription model, which includes software, support, and upgrades JBoss Enterprise Web Server is backed by long-term support lifecycles and operational features to ensure that the application infrastructure remains up-to-date and secure. • Supported by the open source leader and delivered by certified experts • A low-cost alternative to expensive proprietary middleware platforms Learn more: page 80 Find a Red Hat reseller at redhat.com/wapps/partnercatalog 71 JBoss ENTERPRISE MIDDLEWARE Products overview : Middleware JBOSS ENTERPRISE DATA SERVICES PLATFORM • Incorporates components into the portal as standardized and reusable portlets JBoss Enterprise Data Services Platform is a powerful set of tools and runtime components that enable your applications and business processes to easily integrate and use data from many data sources, helping you “turn the data you have into the information you need.” JBoss Enterprise Data Services Platform includes tools for creating data views that are accessible through standard protocols, a repository for storing metadata, and a server runtime environment that provides enterprise-class performance, data integrity, and security. By simultaneously accessing multiple sources of data (e.g., databases, files, applications, services) and presenting the data in unified views, JBoss Enterprise Data Services Platform insulates applications from the underlying data source details. • Meets the needs of business-to-employee, business-tocustomer, and business-to-business portals Learn more: page 84 JBOSS ENTERPRISE PORTAL PLATFORM JBoss Enterprise Portal Platform is used for content aggregation, personalization, collaboration, and information sharing. It facilitates the delivery of web-based composite applications and high performance web presences. Through its agile, reusable framework, customers can minimize the cost and complexity of their web infrastructures. And its use of open standards mitigates the risk of vendor lock-in, ensuring compatibility. JBoss Enterprise Portal Platform is a proven, reliable, high-performance web portal framework that has several benefits, including return on investment, interoperability, reliability, and scalability. The platform also comes with an optional, add-on subscription, JBoss Enterprise Portal Platform Site Publisher, which provides a new set of web content management functionality that is fully integrated with JBoss Enterprise Portal Platform. Site Publisher delivers content authoring, publication, and search functionality. JBoss Enterprise Portal Platform also: • Enables developers to reuse branding and navigation and deploy new composite applications • Enables IT teams and end-users to customize and personalize their website experiences in a secure, well-governed way 72 Products overview : Middleware Want to know more? Call us at 1-888-REDHAT1 or visit jboss.com JBOSS ENTERPRISE PORTAL PLATFORM SITE PUBLISHER (powered by eXo) Red Hat now offers an add-on subscription for JBoss Enterprise Portal Platform: JBoss Enterprise Portal Platform Site Publisher, a new set of web content management functionality that is fully integrated with the new JBoss Enterprise Portal Platform technology. Site Publisher enables line-of-business users to easily create and manage websites and web content within the context of the portal. Site Publisher allows users to keep up with the ever growing demand for more dynamic portal content without directly involving the IT department. It is easy to add onto your existing JBoss Enterprise Portal Platform installation and delivers the following advanced features: • Content authoring and publication • Content search JBoss Enterprise BRMS includes the following features: • Business Rules Engine – The JBoss Enterprise BRMS engine implements the full Rete algorithm with high performance indexing and optimization. • Rules Authoring – The authoring interface of JBoss Enterprise BRMS enables fast and easy rules development, changes, and management for process owners, administrators, and business analysts. • Rules Management – JBoss Enterprise BRMS includes a business rules management repository and webbased administration console to help users manage their rules within application, cloud, and SOA deployments. Learn more: page 93 JBOSS OPERATIONS NETWORK JBoss Operations Network is an integrated management platform that simplifies the development, testing, deployment, and monitoring of your JBoss Enterprise Middleware. With JBoss Operations Network console you can: • Inline editing of web content • Manage inventory resources • Editable content and site templates • Control, audit, manage, monitor, and tune applications • Internationalization of translated content • Coordinate the stages of an application lifecycle Learn more: page 87 • Improve overall operational efficiency JBOSS ENTERPRISE BRMS • Auto-discover application resources (e.g., operating systems, applications, and services) JBoss Enterprise BRMS (Business Rules Management System) is a business rules solution that enables easy business policy and rules development, access, and management. JBoss Enterprise BRMS allows customers to update applications and processes with the latest business rules and policies. Automating business decisions with JBoss Enterprise BRMS helps a business run faster and gives business process stakeholders the ability to rapidly implement change. JBoss Enterprise BRMS also allows businesses to reduce development time to update applications, SOA deployments, and business processes with the latest business rules and policies, delivering the business agility required to respond to opportunities and competitive threats. • Store, edit, and set application configurations from one console • Start, stop, and schedule an action on an application resource • Remotely deploy applications • Monitor and collect metric data for a particular platform, server, or service • Alert support personnel based on application alert conditions • Assign roles for users to enable fine-grained access control to JBoss Operations Network services Learn more: page 96 Find a Red Hat reseller at redhat.com/wapps/partnercatalog 73 JBOSS ENTERPRISE APPLICATION PLATFORM Products overview : Middleware Products overview : Middleware BUILD APPLICATIONS FASTER WHAT IS IT? JBoss Enterprise Application Platform is the industry-leading platform for next-generation enterprise Java applications. It provides a stable, open source foundation for highly transactional Java applications and services. And it’s integrated, simplified, and delivered by Red Hat, the leader in enterprise open source software. WHAT DOES IT DO? By combining market-leading technologies into a single, simple, and flexible solution, JBoss Enterprise Application Platform makes it easy to develop, deploy, and manage Java EE applications. It includes leading open source technologies for building, deploying, and hosting enterprise Java applications in dynamic environments. JBoss Enterprise Application Platform provides a stable and consistent enterprise Java foundation that supports a variety of popular programming models and deployment options, spanning traditional application deployments to on- and off-premise cloud deployments. Additionally, JBoss Enterprise Application Platform is the first commercially available Java EE application server available in Amazon’s Elastic Compute Cloud (EC2). OVERVIEW JBoss Enterprise Application Platform is one of three application server runtime platforms that form Red Hat’s solutions for building and deploying Java applications and services. Targeting highly transactional applications that leverage the Java EE programming model, JBoss Enterprise Application Platform integrates enterprise versions of popular open source technologies that make it simpler and easier to build and manage high-performing Java EE applications. Whether you’re switching to a more flexible, standardsbased environment or building next-generation applications and services, JBoss Enterprise Application Platform gives you industry-leading technologies for enterprise applications, all integrated into a single, scalable Java application server at a fraction of the cost of traditional Java EE offerings. JBoss Enterprise Application Platform includes integrated features for clustering, caching, messaging, and transactions and a full web services stack to support a wide variety of enterprise Java application deployments. 74 Want to know more? Call us at 1-888-REDHAT1 or visit jboss.com At its foundation is an enterprise-class version of the market-leading JBoss Application Server, integrated along with popular application frameworks, including JBoss Hibernate Framework, the industry-leading technology for object/relational mapping and persistence, and JBoss Seam Framework, the popular frame work for seamlessly integrating rich web technologies into enterprise applications. JBoss Enterprise Application Platform also includes JBoss Web Framework Kit to provide enterprise versions of popular open source application frameworks — such as Google Web ToolKit, RichFaces, Struts, and Spring — that help support rapid development of rich web applications. JBoss Enterprise Application Platform provides a stable and consistent foundation to support the variety of popular Java programming styles that span the growing choice of operating environments, from traditional application deployment models, to internal and external cloud-based deployments. Built with a strict adherence to open standards, backed with a long-term enterprise product lifecycle, and available through flexible and affordable subscriptions, JBoss Enterprise Application Platform includes everything you need to build and manage rich and highly transactional enterprise Java applications. KEY BENEFITS CHOICE WITHOUT COMPROMISE Enterprise services for clustering, caching, web services, security, messaging, and transactions can be easily configured and customized across a selection of supported programming styles (POJOs, Java EE, Spring) and frameworks to support all of the common types of enterprise Java applications from a single runtime platform. Take advantage of rich web technologies and popular developer productivity frameworks that work together from the start. Remove library configuration complexities and conflicts. Simplify enterprise Java development with a flexible and easy-to-use application platform. JBoss Enterprise Application Platform, combined with JBoss Developer Studio, provides a fully integrated development environment that helps improve developer productivity throughout the entire application development lifecycle. STANDARD AND FLEXIBLE Develop and deploy on an enterprise Java platform that implements industry standards in a flexible and open way. Delivered as a 100 percent pure Java open source solution, JBoss Enterprise Application Platform provides you with absolute transparency to see exactly what’s happening in your enterprise application server. Customize configurations, tune applications, and take advantage of unparalleled flexibility by seeing exactly how your software is implementing standards, enterprise features, and application server functionality. EXTEND YOUR BUDGET Reduce capital expenses and free up operating budget by leveraging an affordable solution that includes everything you need for enterprise Java applications. With productivity tools for both developers and administrators, JBoss Enterprise Application Platform gives you a stable and reliable platform and keeps middleware costs predictable, lowering your total cost of application ownership. FEATURES ENTERPRISE-CLASS PERFORMANCE AND SCALABILITY Take advantage of integrated clustering and high-availability features for superior application performance with built-in features for failover, caching, intelligent load balancing, and distributed deployment. SECOND-GENERATION, SERVICE-BASED ARCHITECTURE JBoss Enterprise Application Platform is built on top of the innovative JBoss Microcontainer architecture to provide improved class-loading, performance, lifecycle management, and flexibility across a wide variety of programming and component models including Java EE, POJOs, OSGi, and Spring. The Microcontainer lets you separate enterprise services from the core application server runtime engine to deliver a highly configurable and flexible Java application platform without compromising operational stability. INTEGRATED FRAMEWORKS JBoss Enterprise Application Platform features industryleading frameworks for building rich Internet applications and integrating all of the technologies required to build common types of Java applications, from simple web applications to highly transactional Java EE applications and everything in between. Stable, enterprise-grade versions of each framework are integrated, certified, and kept up-to-date as part of the JBoss Enterprise Application Platform product lifecycle, ensuring both development and deployment platforms are operationally in sync. INNOVATION WITH STABILITY Benefit from the latest open source innovations that have been tested and certified for enterprise-class stability on a combination of leading operating systems, chip architectures, and databases. With a long-term product support lifecycle and backed by an extensive partner ecosystem of certified independent software vendors (ISVs), JBoss Enterprise Application Platform provides a stable and supportable platform for any mission-critical Java application. “We’re saving $500,000 per year by deploying JBoss. My executives love the fact that our invoices are going down every quarter.” – Unmesh Kulkarni, Director of Software Architecture and Delivery, Covad Communications Group, Inc. Find a Red Hat reseller at redhat.com/wapps/partnercatalog 75 NYSE EURONEXT STANDARDIZES ON JBOSS ENTERPRISE MIDDLEWARE Products overview : Middleware Customer Success Story ENHANCED APPLICATION SECURITY BACKGROUND Fast facts Targeted at meeting rigorous industry security requirements, such as Common Criteria, JBoss Enterprise Application Platform implements all of the required Java security standards and more. In addition to being backed by Red Hat’s security response process, JBoss Enterprise Application Platform includes features for password masking, instance-based access control, security negotiation, audit, and integration support with common single signon solutions to help IT organizations maintain a safe and secure middleware environment. As the leading and most liquid equities exchange group, NYSE Euronext powers the exchanging world and is comprised of equities and derivatives exchanges across the United States and Europe that trade cash equities, futures, options, fixed-income, and exchange-traded products. With more than 8,000 listed issues, NYSE Euronext is home to the world’s leading companies providing access to the global liquidity they need to collaborate, compete, and grow. Industry Financial trading Geography Global Business Challenge Needed a single, common, and flexible platform that would simplify NYSE Euronext’s application development, deployment, and management processes while still meeting mission-critical requirements for reliability, performance, and scalability Migration Path Multiple application servers to JBoss Enterprise Application Platform and a legacy portal server to JBoss Enterprise Portal Platform Software JBoss Enterprise Application Platform, JBoss Enterprise Portal Platform, Red Hat Enterprise Linux Hardware x86-based servers and blades Benefits Experienced 50-60 percent cost savings; Simplified architecture, management, deployment, and usability by moving to JBoss Enterprise Middleware; Increased performance, speed of deployment, flexibility, reliability, access to support, and control of the infrastructure; Improved regulation and security; Streamlined processes; Reduced failovers and development lifecycles SIMPLIFY APPLICATION MANAGEMENT AND CONFIGURATION With JBoss Enterprise Application Platform’s administration console, spend less time configuring and managing applications and application server settings. Through its rich embedded user interface, developers and administrators can easily adjust configuration settings, execute controls, and drill into application performance metrics. For enterprise-wide management, leverage JBoss Operations Network to control, administer, and proactively manage all of your development, testing, and deployment environments. COMPONENTS JBoss Enterprise Application Platform includes default configurations for both development and production use and is performance-tuned from the start for highly transactional applications in mission-critical environments. Delivered as a single integrated distribution, JBoss Enterprise Application Platform includes enterprise versions of JBoss Application Server, JBoss Hibernate Framework, JBoss Seam Framework, and JBoss Web Framework Kit. Learn more: jboss.com/products/platforms/application For issuers of all sizes and geographies, NYSE Euronext offers maximum flexibility to raise capital through its various listing choices. NYSE Euronext’s family of exchanges, located in six countries, includes the New York Stock Exchange, the world’s largest cash equities market, NYSE Euronext, the Eurozone’s largest cash equities market, and NYSE Alternext, a pan-European market designed specifically for emerging companies. From an IT perspective, NYSE Euronext’s requirements for performance, scalability, and reliability are secondto-none. Applications deployed and managed by NYSE Euronext must maintain a high degree of integrity and peak performance throughout the trading day. If systems should stall or fail, the world’s financial markets could be significantly impacted. BUSINESS CHALLENGE While multiple mergers and acquisitions cemented NYSE Euronext’s position as the world’s preeminent marketplace, they also left the holding company with heterogeneous middleware technologies and standards across its IT infrastructure that resulted in latency, slow response times, and complicated data management. “We had no common way to build, test, verify, deploy, and monitor applications,” said Michael Gendelman, technical lead, NYSE Euronext. With more than 3,000 customers using the NYSE Euronext network for critical trading transactions, the exchange needed to keep its trading system operational to ensure its business, as well as its clients’ businesses, continued to run smoothly. NYSE Euronext’s use of multiple vendors reduced developer performance, because it left no single vendor accountable when issues arose. The amount of time developers spent on support limited the amount of time they spent on innovation and business needs. In 76 Want to know more? Call us at 1-888-REDHAT1 or visit jboss.com addition to better access to support, NYSE Euronext developers required more control over the infrastructure, which included opportunities to turn processes on or off, download new features and functions, and rapidly deploy applications. NYSE Euronext also needed to displace its inflexible architecture, which was not providing a cost-effective way to scale to meet performance demands and operational management requirements for simplicity. Striving for technology consistency (especially at the middle- Find a Red Hat reseller at redhat.com/wapps/partnercatalog 77 Customer Success Story ware level), reduced costs, and high performance for its systems, NYSE Euronext began investigating alternative leading middleware technologies to adopt as an organizational standard and build on its already successful Red Hat Enterprise Linux platform. SOLUTION To determine the best middleware solution, NYSE Euronext conducted use cases that quickly revealed the many strengths of JBoss Enterprise Middleware, including increased performance, reliability, simplicity, flexibility, and cost savings. “The success in the regulation area was especially impactful in our decision,” said Brian Clark, chief software architect at NYSE Euronext. “Its ease of deployment and use helped to make JBoss Enterprise Middleware an easy sell.” In addition to the ability to drive simplicity and reduce costs, NYSE Euronext’s positive experience with Red Hat Enterprise Linux influenced its decision to migrate to JBoss Enterprise Middleware. “Red Hat Enterprise Linux helped us to optimize our critical trading platform, and we use it everywhere,” said Clark. “It’s the corporate standard in our trading complex, for post-trade, and even in our corporate systems.” NYSE Euronext developers were able to preview and gain confidence with Red Hat’s middleware products through JBoss Community projects. “In addition to previewing the JBoss Community versions in our environment, this model allowed us to demonstrate to our management team which particular problem was being solved, rather than saying, ‘can we buy this, and then maybe it will solve a particular problem,’” said Gendelman. As NYSE Euronext moved more of its mission-critical, public-facing applications to Red Hat’s middleware platform, upper management approved the final and complete migration to Red Hat’s enterprise-ready, supported, and tested JBoss Enterprise Application Platform. Several of NYSE Euronext’s mission-critical applications use JBoss Enterprise Middleware. JBoss Enterprise Application Platform is used in NYSE Euronext’s operational data store application for the trading floor, which captures trades and orders in real time, and in its back office and regulatory business. “If you can’t surveil, you can’t trade,” said Clark. “Using JBoss Enterprise 78 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com jboss.com Products Customer overview Success : Middleware Story Application Platform, we generate Java code that runs surveillances to ensure that trading is conducted properly.” JBoss Enterprise Middleware provides a middle tier for NYSE Euronext’s business analysts to monitor the market via its Stockwatch application. Stockwatch, a missioncritical regulatory application that connects to NYSE Euronext’s trading systems, provides real-time surveillance and handles more than 100,000 messages per second. JBoss Enterprise Middleware is also used by an entire server farm at NYSE Euronext for its web applications, running all of NYSE Euronext’s external websites, such as nyx.com, nysedata.com, and nysemoneysense.com. NYSE Euronext also uses JBoss Enterprise Middleware to create tools for operations, enabling the development team to quickly deploy applications to production and save manual intervention on the systems. BENEFITS “We saw major benefits in two particular areas: cost savings and the simplicity of the architecture,” said Clark. “As we migrated applications from our former platforms to JBoss Enterprise Middleware, we were able to achieve a 50-60 percent cost reduction.” Simplicity and flexibility “The microkernel architecture and the ability to turn processes on or off depending on what the application needs is very significant,” said Clark. “One of the things we strive for is simplicity, because it’s easier to manage, it’s easier to deploy, and it’s easier to use.” Unlike some of NYSE’s Euronext’s prior proprietary products, JBoss Enterprise Middleware provided an easy migration and today provides quick application deployments. “Some of the other products in this space tend to be overly complex,” said Clark. “We were able to migrate to JBoss Enterprise Middleware quickly and the solutions enabled us to reduce our processing needs.” The flexibility of JBoss Enterprise Application Platform enabled NYSE Euronext to easily integrate with its existing security architecture. “We didn’t have to rebuild our security infrastructure,” said Sunny Xiao Liu, director of regulatory systems, NYSE Euronext. “We were able to plug our security module into the JBoss container to authenti- cate and authorize our existing infrastructure, which sped up and simplified the migration.” “With JBoss Enterprise Application Platform, we were able to easily and efficiently migrate our applications and standardize our building mechanism,” said Gendelman. “We can now build, test, verify, and deploy applications the same way.” Prior to the migration, NYSE Euronext employees and developers had to understand multiple toolsets and environments to move from application to application. “Now, everyone is able to follow the same process,” said Gendelman. “Standardizing our entire environment on JBoss Enterprise Middleware has enabled us to solve problems once and share solutions across the entire platform.” Cost savings Due to the lightweight nature of JBoss Enterprise Application Platform, NYSE Euronext’s application deployment required less hardware than its legacy server deployment. Due to its simplicity and ease-of-use, both developers and IT operations are now more productive on the JBoss Enterprise Middleware platform. By moving to JBoss Enterprise Middleware, NYSE Euronext was able to achieve a 50-60 percent cost reduction. JBoss Enterprise Middleware gives NYSE Euronext developers a sense of control. “We can configure our architecture when we need to, and if we have to build out a stack to meet a certain need, we can do that,” said Gendelman. “It’s not overly complicated. We can solve the problems that we need to solve.” “JBoss Enterprise Application Platform enables easy environment control, integration, and deployment,” said Liu. “It speeds environment processes, reduces development lifecycles, and increases time-to-market.” Performance, reliability, and scalability “When we first started with JBoss, we brought in the community edition for some non-critical systems, which allowed us to get our feet wet and gain confidence with the middleware solutions,” said Gendelman. “As we started moving to mission-critical systems, the ones that faced outside companies, the ones that had the reputation of the New York Stock Exchange on the line, we moved to the supported version.” Because NYSE Euronext uses both Red Hat’s platform and middleware solutions, it can go to the same vendor for support. “You don’t have one vendor pointing to another vendor saying it’s the other vendor’s fault,” said Gendelman. “When we’ve had issues, we were able to call Red Hat Global Support Services and they bent over backwards to help us figure out what the issues were. Even though some of the questions that we put forth to them might have been a little gray about where the problem lies, it was really nice because they had the operating system and the stack together. They were there to help support us; and we were able to get through it.” “We’ve been running mission-critical applications on Red Hat Enterprise Linux for a long time,” said Clark. “It was that experience and those results that led us to consider JBoss Enterprise Middleware, and we’re satisfied, and not surprised, knowing that Red Hat’s middleware solutions are as enterprise-class as its platform solutions.” “We’ve been running missioncritical applications on Red Hat Enterprise Linux for a long time. It was that experience and those results that led us to consider JBoss Enterprise Middleware, and we’re satisfied, and not surprised, knowing that Red Hat’s middleware solutions are as enterprise-class as its platform solutions.” - Brian Clark, Chief Software Architect, NYSE Euronext Check out more success stories: customers.redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 79 JBOSS ENTERPRISE SOA PLATFORM Products overview : Middleware Products overview : Middleware WHAT IS IT? OVERVIEW BENEFITS COMPONENTS JBoss Enterprise SOA Platform is a flexible, standardsbased platform built on a next-generation Enterprise Service Bus (ESB) that integrates applications, serviceoriented architecture (SOA) services, and business events, and automates business processes. JBoss Enterprise SOA Platform enables business process automation by integrating and orchestrating application components and services running on JBoss Enterprise Middleware, other Java EE platforms, .NET, and other applications exposed as standards-based web services. Many IT organizations look to achieve a competitive advantage for the enterprise by improving business productivity and reducing costs. Today’s top enterprises are realizing this goal by deploying departmental, functionalarea, and enterprise-wide ESBs, business process integration and automation systems, and SOA integration platforms within their IT infrastructures. While many of today’s packaged ESBs, process servers, and business process management (BPM) systems help enterprises deploy SOA to improve business process execution, only JBoss Enterprise SOA Platform can deliver the benefits of a nolicense-fee, subscription-based solution built on a flexible and scalable underlying platform. JBoss Enterprise SOA Platform brings a new generation, simple, open, and affordable integration and business automation platform to the enterprise software market. JBoss Enterprise SOA platform is a single platform to find, integrate, and orchestrate SOA business services, enterprise applications, and other IT assets into automated business processes. Other benefits include: Delivered as a single integrated distribution, JBoss Enterprise SOA Platform includes enterprise versions of JBoss ESB, JBoss jBPM, Rules engine (Drools Expert), JBoss Enterprise Application Platform, and JBoss Developer Studio 4. Because it is deployed on JBoss Enterprise Application Platform–the industry’s No. 1 J2EE-certified application platform–access to dynamic information is made easy, and performance and scalability are assured. Choose JBoss Enterprise SOA Platform whether you require a departmental SOA and business process integration solution or an enterprise-class SOA business process automation platform for the full range of value-chain integration challenges. • Supports multiple integration architectures (EAI, SOA service integration, EDA, and process and business rules services integration) WHAT DOES IT DO? JBoss Enterprise SOA Platform enables enterprises to integrate services, handle business events, and automate business processes more efficiently, linking IT resources, data, services, and applications across the value chain. Unlike other offerings, the open source components can be used individually, together, or with third-party components to better suit evolving development needs. WHY SHOULD I CARE? JBoss Enterprise SOA Platform provides the integration and SOA fabric to build enterprise SOAs that allow businesses to gain competitive advantage. By allowing a business to automate business processes, facilitate human participation in business processes, and connect the full value chain, JBoss Enterprise SOA Platform enables enterprises to optimize business performance. • Market-leading, open source middleware, integrated into a single, simple SOA integration and business process automation platform • Built on a next-generation ESB and includes a UDDI v3 registry, workflow, and business rules execution • Multi-platform, built on standards with the value of integration, without the pain of lock-in • A low-cost alternative to expensive proprietary middleware platforms FEATURES • Integrates services, handles business events, and automates business processes efficiently BUSINESS • Links IT Resources, data services, and applications across the value chain SOX Basel II HIPAA Business services, processes and rules • Uses open source components to individually, together, or with third-party components to better suit evolving needs • Uses existing, modern, and future integration methodologies to dramatically improve business process execution speed and quality • Avoids vendor lock-in, cutting your total cost of ownership Portal user JBoss Enterprise SOA Platform Business process and rules management PEOPLE Channel partner PARTNERS Enterprise service bus and event management Integration and messaging Collaboration Supplier Relational data Unstructured data INFORMATION 80 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com jboss.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 81 BOOZ ALLEN DELIVERS A FLEXIBLE AND SCALABLE SOA SOLUTION TO CLIENT BY LEVERAGING RED HAT SOLUTIONS Customer Success Story Customer Success Story BACKGROUND Fast facts Booz Allen Hamilton has been at the forefront of strategy and technology consulting for more than 90 years. Every day, government agencies, institutions, and infrastructure organizations rely on the firm’s expertise and objectivity, and on the combined capabilities and dedication of exceptional people to find solutions and seize opportunities. Providing a broad range of services in strategy, operations, organization and change, information technology, systems engineering, and program management, Booz Allen is committed to delivering results that endure. With 20,000 people, Booz Allen generates approximately $4.0 billion in annual revenue. Industry Government, Management Consulting Geography McLean, Virginia Business Challenge Build a service-oriented architecture (SOA) solution for a government client that could be leveraged and reused for other client engagements Migration Path Transitioned a custom coded, proprietary-based solution to a a hybrid COTS/GOTS/open source application that leveraged a significant portion of the Red Hat product portfolio Solution CHALLENGE In 2004, Booz Allen was approached by a government agency to perform a proof-of-concept for a proprietarybased document-processing system. Although the proof-of-concept was successful, attempts to scale the solution up to a production-grade system encountered serious roadblocks. “We went into it carrying a lot of ‘baggage’ due to short-cuts we’d made in the prototype system because of the lack of time and the resources we’d had during the proof-of-concept,” said Christopher Dale, an associate with Booz Allen Hamilton. Over the next year and a half as more users were added, the team “spent a great deal of effort trying to deal with that baggage,” said Dale. “But the system simply couldn’t scale the way we needed it to.” When the agency secured funding to take the system to a new level of capability, the Booz Allen team knew it had to completely rethink its options. From the start, Christopher believed that open source was the answer, and virtualization clearly needed to be part of the solution. Additionally, “we knew we needed a clustered file system, as the old way of moving data back and forth was a real bottleneck,” said Isaac Christoffersen, an associate at Booz Allen Hamilton. There also had to be a lot more flexibility for dealing with changing customer requests for additional functionality as well as scalability. SOLUTION After thinking through its options, Booz Allen decided to design a service oriented architecture (SOA)-based cloud 82 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Benefits Software: JBoss Enterprise Application Platform, JBoss Enterprise SOA Platform, including JBoss jBPM and JBoss Rules, JBoss Operations Network, Red Hat Enterprise Linux Advanced Platform with Xen virtualization, Red Hat Cluster Suite, Red Hat Global File Suite Hardware: Eight Dell 2950 servers with 32 gigabytes of memory Booz Allen built a modular SOA environment that efficiently supported the development and integration of new applications into the system, reducing the dependence on custom coding when doing proof-of-concept or production deployments of client systems across a broad range of government and commercial applications platform using an enterprise service bus (ESB) for a variety of reasons. First, a highly clustered and highly virtualized architecture was needed to build the kind of agile grid of computing and storage resources necessary to scale to the extent the client agency needed. Additionally, Booz Allen wanted to build a platform it could leverage in the future for other client engagements. The physical layer of the architecture was made up of the computers, storage-area networks (SANs), Ethernet networks, and Fibre Channel switches. Booz Allen used com- modity hardware to build this layer out. The foundation layer of the architecture created a physical “resource pool” for the system to utilize at the virtualization layer, where server, network, and storage resources could be more efficiently leveraged. Booz Allen also used Xen virtualization and the Red Hat Global File System (GFS) on top of Red Hat Cluster Suite to create an environment for transaction processing. Red Hat’s Conga Cluster Management capability, a component of Red Hat Enterprise Linux Advanced Platform, was used to control cluster and storage management. At the application layer, JBoss Enterprise Application Server provided the ability to create a clustered application server environment. Its built-in redundancy allowed Booz Allen to implement a message-driven Message Oriented Middleware (MOM) infrastructure using the JBoss Enterprise SOA Platform that included JBossESB, JBoss jBPM, and JBoss Rules. JBoss Operations Network was used to perform application and service management. BENEFITS The Red Hat-based implementation provided the agency with a multitude of benefits. For starters, it was able to consolidate 55 underutilized servers into just eight servers. This reduced number of systems not only handled the existing processing load, but left capacity available for even more growth in the future. Red Hat also helped Booz Allen design a system with tremendous flexibility and scalability. Using Red Hat solutions, Booz Allen was able to help the government agency adapt to changes in its mission and system demand in a more agile manner. Over a one-year period, data processing has increased from 1,000 documents per hour and 18,000 documents per day to more than 10,000 documents per hour and 100,000 documents per day. The number of users increased 600 percent in the first year that the system was implemented. more general platform for application prototyping, development, and production for other government clients. The current configuration of this platform offers database as a service, storage as a service, network as a service, and hardware as a service. “The concepts in this SOA are those that industry leaders such as IBM and Amazon have been promising to deliver at some point in the future, said Dale. “But we’re able to deliver it now. Among other things, SOA has greatly improved our ability to integrate commercial and government off-the-shelf (COTS/GOTS) products.” Historically, around 50 percent of Booz Allen’s development efforts were related to writing custom software to enable the integration of COTS and GOTS. By selecting solutions that leverage commercial and open standards, Booz Allen’s SOA approach reduces the need for this custom software and helps their clients achieve better reuse within their enterprises. Going forward, this new platform promises to be absolutely mission-critical to the way Booz Allen will provide its technology consulting services. “Among other things, SOA has greatly improved our ability to integrate commercial and government off-theshelf (COTS/GOTS) products.” – Christopher Dale, Associate, Booz Allen Hamilton Check out more success stories: customers.redhat.com Believing that Booz Allen could leverage what the team had designed for other client engagements, the team briefed a group of Booz Allen partners on the idea… and they agreed. These partners agreed to fund a new initiative that is taking the SOA groundwork that the team created for the federal government, and using it to build a Find a Red Hat reseller at redhat.com/wapps/partnercatalog 83 CAMDEN COUNCIL MOVES TOWARD A SINGLE VIEW OF THE CITIZEN USING JBOSS ENTERPRISE DATA SERVICES FROM RED HAT JBOSS ENTERPRISE DATA SERVICES PLATFORM Products overview : Middleware Customer Success Story OVERVIEW BACKGROUND Fast facts JBoss Enterprise Data Services Platform is a superset of JBoss Enterprise SOA Platform and includes a full-use version of JBoss Enterprise SOA Platform with its enterprise service bus (ESB). JBoss Enterprise Data Services Platform augments and extends JBoss Enterprise SOA Platform to address data access, integration, and abstraction. JBoss Enterprise Data Services Platform enables you to turn the data you have into the information you need by giving you the abilities to: Camden Council covers an area of 22 square kilometres (2,180 hectares) of inner London, north of the West End and City of London. The borough stretches from Hampstead Heath (one of the largest open spaces in the capital) through Camden Town, Euston, and Kings Cross to central London. Parts of central London, such as Holborn, St Giles, and Covent Garden, are amongst the capital’s most built-up areas. Industry Local Government Geography United Kingdom Business Challenge Camden Council’s disparate data silos were restricting the customer service experience for its planning application process Solution JBoss Enterprise Data Services, Red Hat Consulting, JBoss Seam Framework, JBoss Hibernate Framework Benefits Reduced project cost by approximately 80 percent; Reduced enquiry time by 66 percent; Improved customer satisfaction • Unify data from multiple sources into a single, trusted, accurate, accountable source WEB SERVICES SQL DATA SERVICE DATA SERVICE DATA SERVICE JBOSS ENTERPRISE DATA SERVICES PLATFORM • Integrate new and changed data sources into your application infrastructure To ensure quality-of-service to the citizen, performance is carefully measured throughout the year to identify under-performing services for improvement. The Council’s scrutiny committees play an important role in this as they take regular performance reports and challenge performance where it is not meeting the standards that residents expect. • Work with data across diverse systems THE RIGHT DATA AT THE RIGHT TIME TO THE RIGHT PEOPLE, PROCESSES, AND APPLICATIONS In today’s complex business environment, most organizations have many stores of information assets in disparate locations. While tremendously valuable, implementing new applications that leverage this information can be timeconsuming and costly. The solution? Data virtualization and data services. With data virtualization, you can bring together and integrate data from multiple, disparate, and even distributed sources, and make the data appear as if it is available in one single source. Data services deliver that information to different consumers in the forms that they require. Bridge the Gap – with data services JBoss Enterprise Data Services Platform enables you to produce reusable data views with the structure and terminology you want, even when the actual sources of data do not conform to that structure or terminology. Data services are key components of a flexible architecture that provide the information needed by consumers in the forms that they need, while hiding data source details and managing exchange with data stores behind the scenes. Creating data services enables developers to bridge semantic gaps more efficiently and create reusable modules that isolate the impact of changes in data structures. 84 Want to know more? Call us at 1-888-REDHAT1 or visit jboss.com Camden Council delivers almost 600 different services to approximately 227,500 residents and a daily flow of visitors and commuters, increasing its population threefold. BUSINESS CHALLENGE Benefits • More efficient and broader utilization of enterprise data • Better control of information • Greater agility, faster time to solution • Improved organizational performance • Increased Return on Assets (ROA) Features • Provides standards-based read/write access to heterogeneous data stores in real time • Speeds application development by simplifying access to distributed data • Transforms data structure and semantics through data virtualization • Consolidates data into a “single view” without the need for more data • Provides centralized access control, auditing through robust security infrastructure Learn more: jboss.com/products/platforms/dataservices Individual citizens often communicate with multiple areas of the Council simultaneously. For example, due to the nature of planning applications, five different teams within the Council needed to be consulted and in agreement for applications to be approved. This process could prove frustrating and time consuming for residents, and had been identified as an aspect of Council service that could be improved. Camden Council’s objective was to centralise all these enquiries into one contact centre for Planning Licensing and Enforcement (PLE) enquiries. Providing a single view of the citizen would reduce the confusion associated with multiple Council contact points for residents. While the Council had gone some way to solve this issue by providing a CRM system to Council workers, five different systems were in place, meaning that teams had to log into multiple systems to respond to enquiries. These systems store information in different ways, due to their different nature (relational databases, files, proprietary systems, etc.). This complex process was not only time consuming for staff, as they often had to enter information across multiple systems, but it also contributed to error and compromised the quality of the Council’s customer service. It was clear that the business processes along with the underlying technical infrastructure and data assets needed to be organised in a coherent manner. As with any public sector organisation, cost efficiency, long term viability, minimal maintenance, and low exit costs are key requirements for any project and were at the centre of the decision making and solution assessment process. SOLUTION Camden Council evaluated various methods and toolsets to solve this complex challenge. The Council was keen to provision development in-house to directly meet its requirements and build internal knowledge about the tobe-selected technology for smooth operational transition and future developments. The ability to leverage the current data assets was also key for the Council. JBoss Enterprise Data Services Platform offered a way to rapidly integrate existing datasets using modelling technology, regardless of the native source of format. Find Find aa Red Red Hat Hat reseller reseller at at redhat.com/wapps/partnercatalog redhat.com/wapps/partnercatalog 85 JBOSS ENTERPRISE PORTAL PLATFORM Customer Success Story An initial Proof-of-Concept (PoC) was constructed by Red Hat Consulting within a week of receiving the brief from Camden Council, and its objectives included: • To prove that JBoss Enterprise Data Services Platform could integrate disparate information silos across the Council (RDBMS, Webservices, CSV files) • To provide the ability for all customer services representatives to be able to interact with the system through a single user interface, with minimal training • To demonstrate the expansion potential and short development cycle such a solution could facilitate The Council agreed that this PoC was a success and met the critical success factors. The resulting project to roll this model to the newly built Planning Licensing and Enforcement team took just 10 weeks from initiation, and it is currently used in production by the Council. BENEFITS Due to the innovative and thriving nature of Camden Council, flexibility and scalability were key requirements for the final solution. Camden has been very satisfied with these aspects of the project, particularly with regards to the user interface. The user interface can now be tweaked and amended for specific user/team requirements without having to chance the underlying data structure, reducing development cycle. Key to the success of this project was the close working relationship between Red Hat Global Consulting and Camden Council’s internal development team. Through the collaborative nature of the deployment, the development and integration team was able to call upon members of the Red Hat team who have a deep understanding of the project. “The knowledge transfer that occurred during our site engagement means my internal team knows more about the technology and how to use it effectively. This component added value to our consulting purchase and lasted long after the consultant had left,” said Francois Mounier, integration and development manager, corporate ICT, Camden Council. “As part of our continuous effort to provide better customer-focused services, we have successfully used JBoss Enterprise Data Services product range to build an 86 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Products overview : Middleware aggregated view of our siloed customer databases,” said Mounier. “With JBoss Enterprise Data Services we were able to create a virtual database without the need to move any data. We are now able to build business focused applications using a single database connection. JBoss Enterprise Data Services can connect to a wide range of data sources, from standard relational databases to nonstructured documents, and it can utilise web services, which has allowed us to reuse existing components.” Reduced cost was a crucial metric for success. Camden estimates that the entire project, including training, consultancy, and implementation cost the Council around 20 percent of comparable costs for proprietary systems. In addition, JBoss Enterprise Data Services proved as a way to develop applications rapidly and more efficiently, offering more flexibility and reusability than alternative methods. Ultimately the major objective for the project, to provide a better experience for the citizen when dealing with the Council, was met. Customer satisfaction was improved as a single point of contact can now answer most enquiries, and Council representatives have a more complete view of the citizen when answering enquiries. “The knowledge transfer that occurred during our site engagement means my internal team knows more about the technology and how to use it effectively. This component added value to our consulting purchase and lasted long after the consultant had left.” - Francois Mounier, Integration And Development Manager, Corporate Ict, Camden Council Continue reading the success story on page 116. THE PORTAL CHALLENGE Attempting to deploy the right portal solution today can present many challenges. One approach is to cobble together homegrown technology and other disparate products. While this method may or may not require a capital expenditure, it does not provide the long-term functionality most organizations require and may wind up costing more to maintain in the long run. At the other end of the spectrum, many companies will purchase a full enterprise-level portal suite. These suites can offer the technology and functionality required, yet many organizations tend to experience implementation challenges or find that these portal suites are less flexible, customizable, or as easy-to-use as first represented. SOLUTION: JBOSS ENTERPRISE PORTAL PLATFORM JBoss Enterprise Portal Platform gives an alternative to these two challenges and gives companies everything they need to host and serve comprehensive portal sites. JBoss Enterprise Portal Platform delivers enterprise-class web presences that are easy-to-create and manage. It uses enterprise standards to support a wide range of development approaches and provides flexibility and choice for enterprise web user interfaces. WHAT DOES IT DO? JBoss Enterprise Portal Platform meets the demands of internal and external end users who require access to and interaction between back-end applications, SOA (serviceoriented architecture) services, and Web 2.0 applications. Based on an open, reliable framework, JBoss Enterprise Portal Platform can meet the development and operational demands of the smallest, tactical, mashup-style application all the way up to the largest, mission-critical websites. WHY SHOULD I CARE? Over the years, the marketplace has shifted away from flexible, agnostic portals toward large, monolithic content and collaborative portal stacks. These stacks are costly, too bulky, and too complex to implement and manage. And as a result, the original value and benefits of portals tend to get lost in vendors’ portfolios and stacks. While these stacks may be a good solution for large, internal corporate websites, they are hard to justify for focused web efforts such as a customer or citizen self-service site. What today’s organization needs is a low-cost, easily implemented solution that can be utilized across a wide range of user interface requirements. This is where an independent middleware solution like JBoss Enterprise Portal Platform fits in. OVERVIEW Many IT organizations are seeking a solution with a user interface that unifies multiple projects. As efforts in areas such as service-oriented architecture (SOA), content management, and business intelligence have expanded, it has been difficult to give end users a simple, easy-to-use user interface to reap their benefits. JBoss Enterprise Portal Platform facilitates the delivery of web-based user interfaces and unifies these strategic IT projects consistently and securely. JBoss Enterprise Portal Platform is deployed on JBoss Enterprise Application Platform, thus continuing to build on the strategy and vision of the JBoss Open Choice strategy. JBoss Open Choice provides Java application developers with the ability to choose the frameworks, APIs, and run-times that best fit their applications’ needs–all without sacrificing operational requirements for stability, reliability, and management. The flexible, service-based architecture behind JBoss Open Choice provides a modular series of enterprise deployment features for clustering, caching, transactions, web services, security, and more, regardless of the selected programming model or deployment style used. In addition to the base JBoss Enterprise Portal Platform, Red Hat also offers an add-on subscription, JBoss Enterprise Portal Platform Site Publisher. This highly functional, embedded web content management feature pack provides a single solution for managing an entire corporate website. Site Publisher extends the traditional portal value propositions of re-use, application integration, and web asset management by giving companies an end-to-end solution that fully leverages underlying JBoss Enterprise Portal Platform functionality and complements their existing portal strategies. Find Find aa Red Red Hat Hat reseller reseller at at redhat.com/wapps/partnercatalog redhat.com/wapps/partnercatalog 87 87 JBOSS ENTERPRISE PORTAL PLATFORM Products overview : Middleware Products overview : Middleware JBOSS ENTERPRISE PORTAL PLATFORM Site Publisher Powered by eXo Site Publisher simplifies the authoring and management for every website an organization needs to deploy. It includes the ability to administer sites, manage navigation, and publish content. Site Publisher delivers powerful functionality to everyone responsible for maintaining web content: PORTAL CORE • Webmasters can easily administer multiple websites. Presentation • Website administrators can set permission policies according to user roles to better control website changes. Master Page Object Containers Repository • Content providers can use Site Publisher’s tools to create content and then choose how to publish it using blogs, RSS feeds, social networks, and more. • Web developers can introduce other forms of rich media content to create truly professional websites easily and efficiently. JBoss Enterprise Application Platform multi-platform (e.g., Red Hat Enterprise Linux, SUSE, Windows, Solaris) distribution, making JBoss Enterprise Portal Platform extremely easy to deploy and own. INCREASE IT AGILITY To meet the demands of lines of business, enterprise IT teams need to stay on top of new techniques and technologies. The latest Java frameworks may address a specific requirement that could not have been met in the past. A merger or acquisition could bring a new skill-set and new opportunities. JBoss Enterprise Portal Platform is structured to support a wide range of frameworks. The JBoss Portlet Bridge further facilitates an organization’s ability to stay one step ahead and not be tied down by the platform. increased scalability, performance, and stability–all while reducing costs and improving overall service. • Deliver a significant return on investment: Portals are a key driver in reducing the costs associated with highly integrated websites and applications. A framework such as JBoss Enterprise Portal Platform enables developers to reuse branding and navigation and deploy new applications. Learn more: jboss.com/products/platforms/portals DELIVER ENTERPRISE-CLASS RELIABILITY AND SCALE JBoss Enterprise Portal Platform shields users from service disruptions by building upon JBoss Enterprise Application Platform, a proven foundation for applications that require superior performance and scalability. Its high-availability services provide the clustering, caching, failover, load balancing, and distributed deployment features you expect in a best-of-breed platform. BUSINESS BENEFITS • Deliver services to new markets or channels: JBoss Enterprise Portal Platform helped Heidelberger Druckmaschinen AG successfully create a customerfocused portal that enhanced overall customer relationships and provided internal business units with valuable customer insight. KEY BENEFITS GET MORE, FASTER Past portal technologies were criticized for their inability to deliver business value in a short period of time. JBoss Enterprise Portal Platform offers several ways to enable a quicker return on investment. For example, an installation of JBoss Enterprise Portal Platform can be completed in minutes, and with new tooling plug-ins for JBoss Developer Studio, developers can create new portlets more quickly than ever. MAKE IT EASY TO BUILD AND MANAGE DYNAMIC SITES Companies today need faster, easier, and more efficient ways to build and manage dynamic sites. JBoss Enterprise Portal Platform makes it easy for users to achieve these objectives with powerful functionality, such as easy-tomanage site controls, contextual menus, site maps, and other capabilities. Additionally, for organizations seeking 88 Want to know more? Call us at 1-888-REDHAT1 or visit jboss.com to enable business users to manage their own sites and content, Red Hat offers a new add-on subscription, JBoss Enterprise Portal Platform Site Publisher (powered by eXo). This new embedded web content management solution greatly simplifies the creation, publishing, and ongoing management of your portal. • Cross business boundaries: JBoss Enterprise Portal Platform helped the Clinical Research Information Exchange (CRIX) create a shared knowledgebase, enable increased opportunities for collaboration, and facilitate economies of scale unprecedented in the pharmaceuticals industry. DEPLOY A SIMPLE, FLEXIBLE, AND SCALABLE SOLUTION When your organization selects JBoss Enterprise Portal Platform, it is delivered as a single binary file with all required software in one single installation. Scalable clustering provided through the fully functional and supported JBoss Enterprise Application Platform easily supports high-transaction volumes and millions of users. JBoss Enterprise Portal Platform also gives you integrated portals, rich applications, and the world’s most deployed • Provide world-class customer and citizen services: Brazil’s National Institute for Educational Research and Studies (INEP) migrated to JBoss Enterprise Portal Platform to improve the management of data from studies, research, and evaluations from the Brazilian educational system. As a result, INEP successfully Find a Red Hat reseller at redhat.com/wapps/partnercatalog 89 Heidelberg ENHANCES ONLINE SERVICES AND IMPROVES CUSTOMER RELATIONSHIPS Customer Success Story Customer Success Story BACKGROUND Fast facts Heidelberger Druckmaschinen AG (Heidelberg), the world’s leading solution provider for the print media industry, built an interactive customer portal, www.MyHeidelberg.com, using JBoss Enterprise Portal Platform to create an interactive site to enhance its customer relationships and provide a unified global brand presence. With the successful portal project, Heidelberg has since migrated its proprietary application platform to JBoss Enterprise Application Platform, in order to reduce costs, and increase the performance of its web applications. Industry Printing & Publishing, Manufacturing and Mechanical Engineering Geography US and Europe Business Challenge Establish a new customer specific portal to enhance its customer relationship and provide internal business units with valuable customer insight; Evaluate and deploy an application server platform for its Java-based environment Solution Based in Heidelberg, Germany, with development and production sites in seven countries and around 250 sales offices across the globe, the company supports around 200,000 customers worldwide. Heidelberg’s printing products and software enable its customers to print high volumes quickly, at high quality, in color, and at an affordable price, and to convert the printed material into the desired format. Heidelberg has a global market share for sheetfed offset printing machines of more than 40 percent, develops and produces precision printing presses, units for imaging printing-plates, postpress equipment, and software for integrating all the print shop processes that produce everyday items (e.g., brochures, magazines, folding carton boxes, and product labels). It also provides general and consulting services ranging from spare parts and consumables to the sale of re-marketed equipment, in addition to education and training at the Heidelberg Print Media Academy. BUSINESS CHALLENGE Heidelberg launched a corporate-wide web initiative to develop a strategic architecture and customer-centric web portal, to strengthen customer relationships, consolidate information and services, provide easier access to information, and increase revenues through improved communications with customers. “Previously, we had a solid web presence for our customers, but it was more of an online brochure and lacked interactivity,” said Mathias Berg, director, Global Web Systems at Heidelberg. 90 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com jboss.com With the help of Red Hat Consulting, Heidelberg built an interactive customer portal using JBoss Enterprise Portal Platform and migrated its proprietary application platform to JBoss Enterprise Application Platform Software: JBoss Enterprise Portal Platform, JBoss Enterprise Application Platform, Oracle 10g database, SAP R/3, Autonomy search engine, Interwoven TeamSite 6.5 (CMS), Microsoft Windows Server 2003 64-Bit Hardware: Virtualized servers and F5 Load balancer Migration Path Proprietary portal platform and application server to JBoss Enterprise Portal Platform and JBoss Enterprise Application Platform Benefits Improved customer web presence with a central portal that increased services and information available; Provided the ability to use applications based on open standards in order to interact better with customers, suppliers, and partners; Reduced costs; Gained excellent support and continuous advancements of its portal software; Reduced vendor lock-in Heidelberg anticipates the ability to lower its costs by offering more self-service options, reducing the effort and cycle time for developing and deploying new services and applications, and simplifying support and operation of its applications and infrastructure. It also wanted the new portal to provide its customers with a central and secure repository for sharing data and communication. “With MyHeidelberg.com, we have created a unified, central customer portal that can be rolled out and adapted to local markets, thus increasing our interaction and providing us with valuable customer insight,” said Michael Neff, chief information officer at Heidelberg. SOLUTION In order to further its edge in the market, provide customers with more features, and enhance its web presence, Heidelberg decided to evaluate a number of proprietary and open source solutions for the customer portal project, MyHeidelberg.com. Heidelberg also decided to evaluate an application platform solution to set up and restructure its global web presence. “We evaluated proprietary and open source solutions, but we selected JBoss Enterprise Portal Platform on JBoss Enterprise Application Platform due to its ability to deliver an agile, reusable framework, coupled with the benefits of open source to reduce costs, and free us from vendor lockin,” said Berg. “Although we had limited open source experience, we made our decision confidently due to JBoss’ established technology platform, flexible architecture, highly regarded enterprise support, and the expertise of Red Hat Consulting.” JBoss Enterprise Portal Platform, based on open standards, was selected for its ability to meet the key requirements of the project, including: the ability to integrate seamlessly into the existing infrastructure based on VMware ESX 3.0 and Oracle 10g, and the content management systems: Windows Server 2003 and Interwoven TeamSite 6.5. At the early stage of the customer portal project, Heidelberg made the decision to work with Red Hat Consulting in order to facilitate knowledge transfer, have a closer relationship with JBoss, and to have access to the engineers and developers behind the open source technology. Heidelberg’s IT teams in the U.S. and Germany worked with Red Hat consultants to enable a smooth integration of JBoss Enterprise Middleware into the existing global infrastructure. “We had a great experience with Red Hat Consulting,” said Berg. “Red Hat Consulting worked closely with our IT teams in the U.S. and Germany to ensure a smooth integration of JBoss technology into the existing global infrastructure, by mentoring our team, demonstrating product features, providing documentation, and ensuring our team was prepared for success after the engagement. We view Red Hat Consulting as a trusted advisor to our team.” “The MyHeidelberg.com portal, based on JBoss Enterprise Middleware, creates a true value-add for our customers, and has enabled us to grow our business and serve our customers in a better way,” said Berg. “MyHeidelberg.com provides a centralized web portal with tailored information for each customer with one gateway, one URL, one password, and one login.” After successful testing and fine-tuning, the production environment and infrastructure for the MyHeidelberg.com customer portal went live. “We now offer our customers an interactive portal, that can be adapted to every local market and is integrated with more than 45 websites worldwide.” said Berg. Check out more success stories: customers.redhat.com The MyHeidelberg.com customer portal needed to be flexible and reliable in order to adapt to Heidelberg’s local website requirements while, at the same time, scaling for a steadily increasing number of users, which initially tallied more than 5,500 registered users and has been growing monthly by approximately 5-10 percent. Find a Red Hat reseller redhat.com/wapps/partnercatalog Find a Red Hat reseller at at redhat.com/wapps/partnercatalog 9191 JBOSS ENTERPRISE BRMS Products overview : Middleware Products overview : Middleware USE CASES OVERVIEW Faced with economic, business, and regulatory turbulence, enterprises and governments around the world need to respond to change, opportunities, and threats more rapidly than ever before. Businesses that can respond to new regulations, customer trends, opportunities, and threats by updating IT deployments with new/modified business rules will have a competitive advantage. To date, business rules management systems (BRMS) have been complex, closed, and expensive. Red Hat believes there is a better way to improve business execution and responsiveness while carving out costs. JBoss Enterprise BRMS provides an open source business rules management system that enables easy business policy and rules development, access, and change management. With a fast and highly efficient rules engine and easy-to-use rules development, management, and repository, JBoss Enterprise BRMS makes it easy for business analysts and/or auditors to view and manage your business rules as encoded in your IT application infrastructure. Business analysts as well as SOA and rules developers can verify that the encoded rules indeed implemented the documented business policies. By making it easier for the JBoss Community to rapidly innovate without the worry of productization cycles, Red Hat enables Java, SOA, and business process automation innovation to develop and mature more quickly. JBoss Enterprise Middleware packages that innovation into platforms and tools designed to meet enterprise requirements for developers, ISVs, and business process automation challenges. These products lay the foundation for even greater Red Hat support excellence, customer deployment experiences, and satisfaction. JBoss Enterprise BRMS allows businesses to reduce development time to update applications, SOA deployment, and business processes with the latest business rules and policies delivering the business agility required to respond to opportunities and competitive threats. JBoss Enterprise BRMS can improve business agility, reduce costs, and improve customer satisfaction in a wide range of enterprise and government settings. Examples where JBoss Enterprise BRMS may add significant value to an enterprise or government agency include: • Resource allocation and prioritization • Product configuration – Handling complex product feature interdependencies • Pricing and electronic trading – Applying algorithms to live pricing information • Insurance – Assessing the premium level for new and changed customers • Network security and monitoring – Intelligent assessment of traffic for malicious intent; smart alerts and control actions • Authorization – e.g., Determining user permissions • Control systems – e.g., Air conditioning, heating • Healthcare – Assessing drug interactions; prescription assistance • Government – Evaluating and approving benefits, such as social security, unemployment, and welfare; fraud detection ORDER JMS Start Review order Review discount End <> <> <> <> FTP SOAP Note: Use case requires purchase of JBoss Enterprise BRMS and SOA Platform Intake order Calculate discount Ship it <> <> <> Action Action Action Groovy — discover message origin Rule service: discount Rule service: Content-based router SIMPLE, OPEN, AND AFFORDABLE BUSINESS AND DECISION-MAKING AUTOMATION JBoss Enterprise BRMS extends the following benefits: • Increases business agility • Reduces business process execution error • Improves customer experiences leading to higher customer satisfaction • Accelerates business execution Smooks XML2POJO • Improves business performance • Increases return on existing IT investments Action Rule service: priority Rule repository • Extends simple, open, affordable business rules management to application, SOA, and BPM deployments Categorization/classification, editing, validation and testing, versioning, audit—for policy managers and business analysts Learn more: jboss.com/products/platforms/brms Drools 92 Want to know more? Call us at 1-888-REDHAT1 or visit jboss.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 93 SEEDCO HELPS THOSE WHO NEED IT MOST WITH APPLICATION BUILT USING JBOSS ENTERPRISE MIDDLEWARE Customer Success Story Customer Success Story easy-to-use interface that would allow non-technical users to add, adjust, and delete rules without IT intervention. BACKGROUND Fast facts Seedco is a national nonprofit organization that advances economic opportunity for people, businesses, and communities in need. Founded in 1986 with funds from the Ford Foundation, Seedco has become a model for how community development organizations can best serve their constituents. Seedco and its subsidiary, Seedco Financial Services, have operations in 17 states and the District of Columbia. Seedco’s leadership in designing innovative programs, partnership, and services for workers, families, and businesses is widely recognized throughout the economic and workforce development community. Industry Philanthropy, not-for-profit organizations Geography New York Business Challenge An aging, inflexible legacy system could no longer support Seedco’s highly successful EarnBenefits program that helps low-income workers access a range of public and private benefits and work supports Solution Software: JBoss Enterprise BRMS, JBoss Hibernate Framework, JBoss Seam Framework, Red Hat Enterprise Linux BUSINESS OPPORTUNITY Since 2003, Seedco has offered its EarnBenefits service, which helps low-wage workers access government and private benefits for which they qualify. This program has been one of Seedco’s biggest success stories. After all, due to the paperwork, red tape, and general complexity of the application processes for programs such as food stamps and Medicare, many people who are eligible never receive these critical work and family supports. Seedco’s EarnBenefits service was specifically designed to address this issue through technology. By building an application that partially automated the process of determining eligibility, Seedco opened the doors for more people to get much-needed assistance. A web-based application built using JBoss Enterprise Middleware running on Red Hat Enterprise Linux Hardware: Industry-standard Intel-based x86 servers Benefits The new application allowed Seedco to streamline the process of determining eligibility and accelerate access to benefits by qualified individuals. The solution also contributed to the organization’s bottom line, as other non-profit organizations are licensing the software solution to use in their own benefits programs. “There are so many levels of government, so many rules, which are constantly changing, and so much data to be collected that applicants get lost in the process,” said Aaron Trauring, technical lead of Seedco’s EarnBenefits Online (EBO) initiative. Seedco created EBO to build upon and expand the success of the EarnBenefits program. Although the legacy application supporting EarnBenefits had been considered stateof-the-art in 2003, by 2008 it was clear that the aging system was inflexible to meet Seedco’s growing needs. Trauring, who led the software development team charged with replacing the system, knew this wouldn’t be an easy task. “Applications capable of supporting the benefits application process are huge, very complex, and need to be able to capture hundreds of data points from applicants,” said Trauring. Trauring decided to rewrite the application using 94 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com jboss.com a multi-tiered architecture that provided users with access over the web using a standard web browser. “We wanted to develop a platform that would be extremely flexible and scalable and that we could roll out in multiple states, each of which has its own programs and processes for qualifying people for benefits,” said Trauring. For the core of the new system, Trauring needed a middleware architecture that was flexible enough to handle the enormous variation in data requirements and qualifying attributes that existed between local, state, and federal aid programs. The architecture needed to have a robust rules capability—and that rules function had to have an “One of the challenges we have is managing the constant changes due to new programs, new regulations, and new legislation,” said Jake Kirby, vice president of information technology at Seedco. “We wanted to do as little software programming as possible to update the rules in the application—and for that, we needed technology that would give our non-IT users the ability to change rules quickly and easily as necessary.” There were other business requirements as well that dictated the need for a robust middleware solution. For example, once the qualification process is complete—and it involves complex logic and “branching” based upon the individual answers applicants provide—the application needed to interface with a client management system that guides applicants through the rest of the application process — filing claims by email or US mail, following up on claims, and regularly verifying that they are taking full advantage of benefits programs offered by different government agencies. SOLUTION After an exhaustive search that included evaluating the leading middleware products on the market—proprietary as well as open source solutions—Seedco chose JBoss Enterprise Middleware. “We looked at a lot of alternatives, especially rules engines, but we were very attracted to open source in general and JBoss Enterprise Middleware in particular because of the JBoss Enterprise Business Rules Management System,” said Kirby. “These were very sophisticated yet low-cost solutions that exactly suited our requirements.” To keep costs low, Seedco built its new EBO application on industry-standard, Intel-based servers. It chose Red Hat Enterprise Linux as the operating system and ended up using the entire JBoss Enterprise Middleware stack. The centerpiece of the application was JBoss Enterprise BRMS, which includes a fast and highly efficient rules engine, easy-to-use rules development and management systems, and a repository. Once rules are encoded in the IT application infrastructure, it is easy for business users to manage them. building rich Internet applications in Java, JBoss Seam Framework integrates technologies such as Asynchronous JavaScript and XML (AJAX), JavaServer Faces (JSF), Java Persistence (JPA), Enterprise Java Beans (EJB 3.0), and business process management (BPM) into a unified fullstack solution. Seedco also chose JBoss Hibernate Framework so it could isolate the back-end database in a way that would allow it to change databases without affecting the application. BENEFITS Seedco started working on the application in July 2008 and rolled out a beta version in New York in January 2009 for 20 users. Satisfied with the quality and performance of the application, in April 2009 Seedco began implementing it across the country. It is now deployed in 15 localities in seven states, with more than 700 users. To date, EarnBenefits Online has connected economically disadvantaged individuals with more than 97,000 recorded benefits totaling more than $118 million in value. JBoss Enterprise BRMS did not disappoint. Today, business users across the country can quickly respond to changes in government regulations and policies by changing the application’s rules as needed without having to wait for software developers to write new code. “JBoss Enterprise Middleware is an extremely sophisticated technology that can be used to address almost every kind of enterprise problem. I really don’t see any other offering that competes with it.” – Jake Kirby, Vice President of Information Technology, Seedco Continue reading the success story on page 116. JBoss Seam Framework was also a critical part of the solution. A powerful open source development platform for Find a Red Hat reseller at redhat.com/wapps/partnercatalog 95 JBOSS OPERATIONS NETWORK Products overview : Middleware Products overview : Middleware WHAT IS IT? WHY SHOULD I CARE? JBoss Operations Network is an integrated management platform that simplifies the development, testing, deployment, and monitoring of your application lifecycle. JBoss Operations Network provides management of JBoss SOA Platform, JBoss Enterprise Application Platform, and JBoss Enterprise Web Server, and the applications that run on them. The application management lifecycle can be difficult to manage, but JBoss Operations Network enables easy management of an enterprise application environment. Application developers, administrators, and operations managers deal with complexity when working with multitier applications that run on web servers, application servers, and enterprise service bus. With JBoss Operations Network, they can do consistent application deployments and configurations that result in a more secure environment and better application performance. • Auto-discover application resources: operating systems, applications, and services. The JBoss Operations Network Server, agents, and modules deliver inventorying, administration, deployment, and updating of JBoss-based middleware applications through a centrally managed model. Enterprise access control offers the necessary levels of visibility, access, and auditing to maintain systems and share vital information and statistics through diverse teams. A customizable portal offers critical information quickly to the right audiences. And because the portal is fully integrated with JBoss Operations Network, you can perform control actions such as starting, stopping, or re-starting applications or servers–all through the same console. • Alert support personnel based upon application alert conditions. JBoss Operations Network provides an integrated view of your JBoss Enterprise Middleware infrastructure, applications, operating system, and web tiers. Altogether, JBoss Operations Network Server, agents, and modules provide you with an end-to-end application management solution. And JBoss Operations Network gives you a centralized, end-to-end application management solution. WHAT DOES IT DO? With JBoss Operations Network, you can auto-discover resources that span from the operating system to application server to enterprise service bus to applications across the JBoss Enterprise Middleware tier. Centrally control and audit your application configurations to standardize deployments. Manage, monitor, and tune your applications for improved performance and availability. Continually capture performance metrics of application resources and get alerts for presets or custom threshold violations and operating conditions. With JBoss Operations Network, you can: • Store, edit, and set application configurations from one console. • Start, stop, or schedule an action on an application resource. • Deploy applications remotely. • Monitor and collect metric data for a particular platform, server, or service. • Assign roles for users to enable fine-grained access control to JBoss Operations Network services. JBOSS OPERATIONS NETWORK SERVER The Inventory module catalogs IT assets spanning platforms, servers, and services. A central repository of resources that JBoss Operations Network manages and monitors is generated from information collected by the agents. Creation of logical topologies made up of resources can now provide improved visibility and control of your business applications (versions and dependencies). The Inventory module allows: • Auto-discovery by agent or manual discovery options • Discovery by file scan, registry scan, or process table scan • Resources to be organized in logical groups and logical topologies • Dynamic resource groups based on rules ADMINISTRATIVE MODULE JBoss Operations Network Server provides: The Administration module provides many features, including: • User logins authenticated through LDAP • Roles for fine-grained administrative access control Discovery and Inventory Configuration Management JBoss SOA Platform JBoss ON INVENTORY MODULE The JBoss Operations Network Server is the command center for managing your JBoss Enterprise Middleware environment. The JBoss Operations Network Server provides a rich AJAX-based graphical interface as your management console, and acts as the central messaging bus for all monitoring, inventory, and control events with full audit capabilities. It also manages the triggers and actions used for alerting. • Custom dashboards Application Deployment JBOSS OPERATIONS NETWORK MODULES The Administration module provides a single location for performing key control functions. Functions can be ordered, initiated on-demand, or scheduled for a later time for logical groups of components. And an audit trail ensures that you’ll know whenever any administration functions take place and by whom. • The capability to start, stop, and re-start applications across JBoss Enterprise Middleware • Server API spans across all supported modules • Low-level access to all configuration files, individually or as groups • Remote API accessible via SOAP and Java clients • Operations that can be triggered by events • Extensive secure CLI support inventory module • Versioning for configuration files • The ability to schedule operations in parallel or in serial (rolling) format JBoss Enterprise Application Platform Availability Management • Rollback to previous versions JBoss Enterprise Web Server Performance Management JBoss Management Simplified Content Management 96 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 97 AMERICAN FAMILY INSURANCE: JBOSS INNOVATION AWARD WINNER Products overview : Middleware Customer Success Story CONTENT MODULE BACKGROUND Fast facts The Content module proactively notifies subscribers of new patches and software updates relevant to their environments. Updates can now be handled in a much more organized and timely manner through scheduling and version control. And all activities can be audited for compliance purposes. American Family Mutual Insurance Company, the nation’s third-largest mutual property and casualty insurer and 14th-largest property and casualty insurance company group, offers multiple insurance lines. These offerings include automotive, home, life, health, and business insurance. American Family began with three employees in 1927 and has since grown to become a Fortune 500 company that generated $6.7 billion in revenue in 2008. American Family has 4,000 agents who serve 19 states. Industry Property and Casualty Insurance Geography North America Business Challenge Needed a cost effective centralized management solution for its 1,200 instances of JBoss Enterprise Application Platform that would scale with its growing computing infrastructure Solution Software: JBoss Operations Network, JBoss Enterprise Application Platform on 150 plus systems, Red Hat Consulting, Oracle DB, HP OpenView With the Content module: • Updates can be reviewed, rejected, or applied • Updates can be applied to individual components • Version control and roll-back for application deployment is available MONITORING MODULE The Monitoring module allows you to improve the operational efficiency of your JBoss Enterprise Middleware infrastructure. You can identify issues before your customers tell you about them, predict potential problems before they even occur, and pinpoint the exact cause for the issue more quickly and accurately. All in all, you can minimize downtime and the costs associated with downtime like lost revenue and unsatisfied customers. The Monitoring module provides: • Pre-selected, configurable, and custom statistics • Alerts (currently SMTP/email alerts) • Configurable data storage • Initiate control actions on alerts • Baseline measurements and problem detection • Full alert audit trail • File system monitoring Learn more: jboss.com/products/jbosson 98 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com BUSINESS CHALLENGE An issue of scalability was American Family’s greatest technical challenge, as the Java application server environment was growing consistently and there was a need to identify a cost-effective, stable, and reliable management solution that would complement this growth. American Family’s prior management system could not scale to the size needed at an appropriate cost. American Family deployed JBoss Operations Network across 1,200 JBoss Application Server instances and is using it to monitor and manage those systems. Hardware: Intel based Dell x86 commodity servers Migration Path Ad hoc monitoring solutions to JBoss Operations Network Benefits Improved availability and reliability of applications; Simplified management; Enhanced management and monitoring; Reduced costs DESIRED SOLUTION American Family required a systems management solution that would provide: real-time monitoring, alerting, historical trending, and the ability to control running systems in its JBoss Enterprise Application Platform environment. Performance of the product was a huge criteria — performance not only to scale, but to be responsive so that the operations team could use it successfully on a daily basis. JBOSS PRODUCTS USED IN FINAL SOLUTION About three years ago, American Family began migrating its IBM WebSphere environment to JBoss Enterprise Application Platform to run many of the company’s business critical applications, including billing and claims, customer information management, an agent-facing sales suite, and web services. As the JBoss environment grew, American Family quickly identified the need for the tools to help monitor and manage the servers. The company evaluated a number of tools from several leading vendors and selected JBoss Operations Network based on cost, scalability, and functionality. The American Family operations team was asked to monitor, manage, and control a very large computing infrastructure with several different tools. JBoss Operations Network will allow the Computer Operations team to manage the entire JBoss infrastructure with one console. American Family will also continue to look for additional opportunities to use JBoss Operations Network with its application developers. It is hoped that by using JBoss Operations Network, American Family will be better able to detect and fix problems earlier in the software delivery lifecycle. Check out more success stories: customers.redhat.com Find Find aa Red Red Hat Hat reseller reseller at at redhat.com/wapps/partnercatalog redhat.com/wapps/partnercatalog 99 JBOSS ENTERPRISE FRAMEWORKS AND DEVELOPMENT TOOLS BRIGHT HORIZONS Automates Requisition Process with the Help of HJB Consulting and JBoss Enterprise Middleware Products overview : Middleware Customer Success Story JBOSS ENTERRISE FRAMEWORKS JBOSS HIBERNATE FRAMEWORK JBOSS jBPM JBoss Hibernate Framework is a powerful, high performance object/relational persistence and query service that lets customers develop persistent classes following object-oriented idioms, including association, inheritance, polymorphism, composition, and collections. JBoss jBPM is a business process management engine that supports multiple process languages and graphical oriented programming. It has a flexible and scalable process engine, pluggable architecture, JBoss Seam Framework integration, and an easy programming model. JBoss jBPM enables enterprises to create and automate business processes that coordinate between people, applications, and services. Designed for use within applications, JBoss jBPM brings process automation to a much wider set of business problems ranging from embedded workflow to enterprise business process orchestration. When coupled with JBossESB and JBoss Rules, JBoss jBPM enables business processes to leverage SOA deployments more simply, openly, and affordably. The leading object/relational mapping and persistence (ORM) framework, Hibernate directly addresses enterprise Java complexities by providing the ability to easily map an object model’s data representation to a relational data model and corresponding database schema. Hibernate also provides data query and retrieval facilities that significantly reduce development time and help eliminate the need for manual, hand-crafted data processing using SQL and JDBC. Hibernate allows customers to express queries in its own portable SQL extension (HQL), native SQL, and with an object-oriented Criteria and Example API. Unlike many other persistence solutions, Hibernate does not hide the power of SQL from customers. It guarantees that customers’ investment in relational technology and knowledge is valid. JBOSS SEAM FRAMEWORK JBoss Seam Framework is an application framework for building next-generation Web 2.0 applications by unifying and integrating technologies such as Asynchronous JavaScript and XML (AJAX), Java Server Faces (JSF), Enterprise Java Beans (EJB3), Java Portlets, and Business Process Management (BPM). JBoss Seam Framework simplifies building next-generation web applications and supports a streamlined programming model and helps overcome common framework integration issues. JBOSS WEB FRAMEWORK KIT JBoss Web Framework Kit includes popular web frameworks for quickly and easily building light and rich Java applications. By combining leading rich application frameworks, such as Google Web Toolkit and RichFaces, with popular Java frameworks, such as Spring and Apache Struts, JBoss Web Framework Kit provides a single enterprise solution for popular programming styles, all under one subscription. 100 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Learn more: redhat.com/jboss/frameworks JBOSS DEVELOPER STUDIO JBoss Developer Studio provides a certified open source development environment that includes and integrates Eclipse, Eclipse Tooling, and JBoss Enterprise Application Platform. The integrated development environment provides developers with everything needed to build rich web applications. JBoss Developer Studio includes both certified visual tooling and a runtime platform that Red Hat supports for five years. Learn more: jboss.com/products/devstudio BACKGROUND Fast facts Bright Horizons is the global leader in employer-sponsored child care, early education, and work/life solutions. Founded in 1986, Bright Horizons currently operates more than 700 child care centers and schools for some of the world’s largest companies, hospitals, universities, and government agencies throughout North America and Europe, including nearly 100 of the Fortune 500 companies. Bright Horizons also provides back-up care solutions for children and elders as well as college counseling services and other work/life solutions for employers and working families. Industry Child Care; Technology Consulting Geography United States Business Challenge Needed to deploy a Business Process Management solution to transform a paper-based capital requisition workflow into a scalable and automated system. The Business Process Management solution needed to fully integrate with the existing Oracle Application Server and Portal running on Red Hat Enterprise Linux, all within an exceedingly tight budget Solution Software: JBoss Enterprise Frameworks, JBoss jBPM, utilizing jBPM Process Definition Language (jPDL), Red Hat Enterprise Linux 5, Oracle Database 10g HJB Consulting provides technology solutions that help organizations plan, implement, and manage informationintensive products as well as complex business processes. For more than six years, HJB Consulting has helped customers achieve measurable results with enterprise architecture-based solutions for Business Process Management (BPM), Identity and Access Management (IAM), and Information Portals. BUSINESS CHALLENGE Bright Horizons’ purchasing process was not scalable over its 700 and growing child care centers, the process was becoming dated and did not easily enable transparency. Previously, when any one of Bright Horizons’ 700 child care centers or schools needed to purchase a capital item or asset (e.g., a new computer or a new piece of playground equipment) the director of the center was required to initiate a capital request form (CRF), a paper-based manual process for receiving approval for the necessary funds. The CRF, which involved a significant amount of actual paper, had to be routed to several different people based on the type of request and the budget the funds would require. Typically processed using traditional USPS mail, fax, or email, it could take weeks before a purchase order (P.O.) was issued, and until the actual purchase order arrived at the requester’s desk, he or she did not typically know where the request was in the approval process. “We surveyed our employees annually, and our CRF process was the biggest pain point among our center directors,” said Nancy Johnson, director of supply management for Bright Horizons. Hardware: HP ProLiant DL380 G6 servers with EMC Celerra NS40 storage arrays Benefits Accelerated the requisition cycle from weeks to hours; Provided senior management with better visibility into the capital expenditure pipeline; Enabled requesters real-time access to approval status via portal interface and through email notifications; Realized 100 percent user adoption in the first month of operation To address this business process challenge, Bright Horizons called in HJB Consulting to help design and automate a new requisition process based on a Business Process Management (BPM) solution. Among other goals, Bright Horizons asked HJB to streamline the requisition process by automating request routing and notification, to make the end-to-end expenditure pipeline transparent to key stakeholders, and to archive all requisition documentation so it was easily accessible for additional information. Find aa Red Red Hat Hat reseller reseller at at redhat.com/wapps/partnercatalog redhat.com/wapps/partnercatalog Find 101 101 Customer Success Story SOLUTION Bright Horizons had two major conditions for the new requisitions system. HJB had to leverage its existing Oracle Portal and associated Oracle Internet Directory, and had to stay within tight budget constraints. “We had a situation where the application server already existed—Oracle—so whatever we built needed to run on that technology,” said Hernando Barake, principal of HJB Consulting. “We couldn’t really go to Bright Horizons and say, you need to replace your infrastructure to accomplish what you want.” HJB was further limited by cost considerations. “When you need to implement a solution across this many locations, any per-use licensing scheme, which pretty much means any licensing terms for any proprietary software product, presents a big problem,” said Barake. “Many of these centers make just a few capital purchases per year. Traditional proprietary licenses just didn’t make sense.” These two factors—ease of integration and cost considerations—naturally led HJB to consider using open source software, and once Barake started investigating possible open source BPM solutions, JBoss jBPM was the natural solution. “With almost 1,000,000 downloads, JBoss jBPM is clearly the market leader over competing open source BPM products, none of which has more than 100,000 downloads. That told us a lot about the maturity and quality of the product,” he said. The ease with which HJB could integrate JBoss jBPM with Bright Horizons’ existing IT infrastructure was the second major factor. “Due to its availability as a plain Java library, we were able to seamlessly integrate JBoss jBPM into the Oracle Application Server,” said Barake. Finally, there was cost. “Red Hat’s subscription model was very attractive and made it possible to achieve what Bright Horizons wanted without breaking the budget,” said Barake. HJB designed a purchase requisition process using the Eclipse-based JBoss jBPM Process Definition Language (jPDL) modeler and deployed the process model to an Oracle RDBMS. They then built a set of JSR168 portlets that allowed users to submit requests and to monitor approval status and approval history. Finally, all documents associated with the requests, such as quotes and 102 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com estimates—were securely stored in the Oracle Portal content management system and protected by corporate authorization rules. BENEFITS Today, Bright Horizons’ capital requisition process has been successfully automated. Anyone with proper authorization can view the expenditures pipeline in real time, and requesters get emails each step of the way regarding the progress of their requests. They can also export all the pending requisitions to Excel spreadsheets if they want to perform deeper analysis of requisition trends. Now all process participants have instant access to a single source of information as well as all requisition process history and documentation. Product overview SERVICES Perhaps most important, the requisition process has been dramatically accelerated. “Today, a center director can put in a request for a requisition in the morning and have the P.O. within hours,” said Johnson. Johnson said she was further impressed by how quickly HJB Consulting’s team was able to translate the vision of non-technical professionals and dramatically transform the company’s purchasing process. “They made it so simple; we had absolutely no trouble getting people to use the new system,” she said. 104 Red Hat Consulting Customer success story: Travel Channel 110 Red Hat Training and Certification Customer success story: CME Group Red Hat Enterprise Linux 6 Training “This application will work for many other decentralized processes within our organization that require senior level review and approvals. We already have three to four projects lined up that will save Bright Horizons time and money.” – Nancy Johnson, Director of Supply Management, Bright Horizons Check out more success stories: customers.redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 103 RED HAT CONSULTING Products overview : Services Products overview : Services OVERVIEW RED HAT STRATEGIC CONSULTING SERVICES Red Hat Consulting works with customers to solve strategic technology and business challenges. With unparalleled expertise in open source technology and industry best practices, Red Hat Consulting offers an expansive array of professional services to help organizations like yours maximize product performance, infrastructure efficiencies, and value for your business. TRANSFORMATION SERVICES: RED HAT SERVICES PATHWAYS • Maximize product performance. Red Hat Services Pathways, Red Hat Consulting’s IT transformation services, help you map out the journey to get from where you are today to where you want to be in the future. Each Pathway begins with an assessment of your business goals and the maturity of your IT infrastructure, an exploration of open standards, concepts and alternatives, and strategic recommendations for your organization to achieve its business goals. • Accelerate project completion and time-to-value. Red Hat Services Pathways includes: With Red Hat Consulting, you can: • Make smart architectural decisions from the start. • Reduce risk. • Integrate open and closed source software components. • Make the most of IT resources. TECHNOLOGY SOLUTIONS Red Hat Consulting’s technology solutions help you map out the journey to get your IT architecture from its current state to one with industry-leading technical capabilities. Each solution assesses the maturity of your IT infrastructure, explores alternatives, and provides strategic recommendations for your organization to achieve its next-generation technology platform goals. Technology solutions include: • Strategic migration planning – Combines product expertise with proven methodologies that achieve safe and efficient migrations to Red Hat Enterprise Linux or JBoss Enterprise Application Platform • IT Consolidation — Moves you away from the IT sprawl common in many of today’s heterogeneous datacenters to a converged, scalable infrastructure • Virtualization and cloud solutions – Help customers demonstrate a prototype cloud infrastructure solution, develop a strategic roadmap for cloud adoption, deploy middleware solutions into the cloud, and establish a solid foundation for present and future cloud initiatives • Cloud Computing — Moves into a future of cloud computing and business agility through a series of engagements that explore cloud viability, develop a strategic roadmap, and establish a foundational cloud platform • Deliver knowledge transfer and best practices to your in-house team. • Service-Oriented Architecture (SOA) – Includes a holistic approach to transforming your organization through a SOA approach • Operational Efficiency — Provides a stable, scalable, and secure environment, ensures deployed systems take advantage of best practices, and provides a consistent environment for a wide range of business applications and platforms 104 - Mok Choe, Chief Technology Officer, Union Bank Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Ensuring success with every deployment of Red Hat solutions Red Hat Consulting can help your organization realize the performance, scalability, and security benefits of deploying Red Hat products. Each of our product service engagements is designed to help you accelerate deployments of Red Hat solutions, making sure you get it right the first time so you can focus on what’s most important: driving greater business value. The following services are offered for each Red Hat product: ASSESSMENT • Detailed analysis of the your current environment • Knowledge transfer to your team, including a written guide documenting recommendations, next steps, and an estimate of associated costs and benefits QUICKSTART • Fast installations of new technology purchases, aided and optimized by a consultant to get it right from the start, increase the customer’s time-to-value and production, and mitigate risk • Introductory knowledge transfer to your internal team offers fast ramp-up for a new technology purchase “In a short timeframe, Red Hat Consulting has enabled us to grow our environment and become selfsufficient with the installation, tuning, and configuring of JBoss Operations Network.” “We benefited greatly from Red Hat consulting services, as they provided valuable input and assistance in helping us migrate to Red Hat technology and dramatically improved our ability to achieve our goals.” • Enterprise data solutions – Helps organizations achieve a more integrated view of their enterprise data RED HAT PRODUCT SERVICES - Richard Hood, Senior Manager IT Operations, Travel Channel IMPLEMENTATION • Comprehensive installation, configuration, and deployment of new technology purchases aided and optimized by a consultant • Faster time-to-value and migration and/or deployment risks • Deepest level of knowledge transfer and Q&A with your internal team HEALTHCHECK AND OPTIMIZATION • A system review to validate an existing installation and configuration • Includes performance analysis and tuning to ensure maximum security and efficiency Find a Red Hat reseller at redhat.com/wapps/partnercatalog 105 RED HAT CONSULTING TRAVEL CHANNEL DELIVERS ENHANCED ONLINE USER EXPERIENCES with red hat solutions Products overview : Services Customer Success Story DELIVERY BACKGROUND Fast facts We tailor consulting delivery options to best meet your goals and budget, ensuring project success and a great customer experience. Launched in 1987 and owned by Scripps Networks Interactive, Travel Channel is available in more than 95 million US cable homes (Nielsen Universe Estimate, August 2009) and is the place for consumers to satisfy their urges to go, see, and do. Through the engaging storytelling and unique perspectives of its on-air personalities, the Travel Channel creates travel content that inspires, entertains, and taps into the human desire to experience new things, explore new places, and engage with interesting people and cultures. Industry Media, Entertainment Geography United States Business Challenge Required a management and monitoring solution to ensure www.travelchannel.com visitors have positive experiences with no downtime or viewing difficulties, especially during business-critical events Solution With Red Hat Consulting and Amentra, a Red Hat company, Travel Channel implemented JBoss Operations Network on JBoss Enterprise Application Platform, running on Red Hat Enterprise Linux Advanced Platform, to increase visibility and availability, and improve the risk management of its Web applications PROGRAM MANAGEMENT • Dedicated to ensuring project goals are achieved in alignment with business goals • Provides project leadership, serving as the liaison between all project stakeholders, facilitating effective and open communications, driving consensus on IT business goals and project scope, and managing team interdependencies DEDICATED RESOURCES • On-site expertise for complicated, can’t-fail architectures and mission-critical projects • Adds significant value to your Red Hat subscription through knowledge transfer, best practices, immediate technical assistance, and rapid problem resolution. CONSULTING UNITS Consulting units allow you to purchase consulting services from Red Hat in advance and determine your precise consulting needs later. Buy consulting units now and apply them to any Red Hat Consulting engagement within 12 months of purchase. If you have unallocated end-of-year budget, consulting units are a great way to invest in your technology infrastructure needs without committing to a specific topic upfront. Travel Channel’s high-definition simulcast, Travel Channel HD, is distributed to more than 17 million people, and its website, www.travelchannel.com, serves as the network’s entertainment travel hub and averages more than two million unique users each month. Its largest annual event is a live simulcast of its popular “Ghost Adventures Live” show broadcast both on television and via TravelChannel.com as an interactive web portal. In 2009, the Travel Channel received its first Emmy award, accompanied by six nominations. Travel Channel also hosts www.travelchannelacademy.com, the only travelfocused digital film school where anyone can register for online courses and boot camps to learn how to professionally produce travel media. The Travel Channel IT group is divided into three distinct teams: operations, digital media asset, and interactive. This team’s main goals are to promote positive and interactive website experiences and to provide content as quickly as possible. Learn more: redhat.com/consulting BUSINESS CHALLENGE “With Red Hat Consulting, we felt there was an immediate knowledge transfer, and we were very satisfied with the level of involvement and quality of knowledge provided to our team.” 106 - Mok Choe, Chief Technology Officer, Union Bank. Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Software: Red Hat Enterprise Linux Advanced Platform, JBoss Enterprise Application Platform, JBoss Operations Network, Red Hat Network Satellite, Red Hat Consulting Hardware: Dell PowerEdge 2950 servers Benefits Increased visibility to mitigate performance issues; Enhanced risk management and capacity planning; Increased throughput to servers 20-fold by increasing memory usage; Gained the ability to test the website’s refresh load, memory leaks, and performance issues during business-critical live events; Increased application availability; Gained knowledge through Red Hat Consulting and Red Hat’s Amentra Consulting team Each year, Travel Channel conducts several live television events that are completely interactive with the company’s website. While watching, viewers can interact online through webcams, live video chat, texting, message boards, and forums. These events draw a massive following with more than one million hits to the website, resulting in web traffic spikes of up to 300 percent, causing the need to monitor and manage all of the web applications to ensure there are no unfavorable outcomes for visitors during the live event. Find Find aa Red Red Hat Hat reseller reseller at at redhat.com/wapps/partnercatalog redhat.com/wapps/partnercatalog 107 107 Customer Success Story “We mean it when we say ‘interactive,’ said Richard Hood, senior manager of IT operations at Travel Channel. “If ‘Ghost Adventures Live’ viewers see shadows go by on a webcam, they can text a message to the Travel Channel team, and we can send the personalities to investigate the area in real time.” During “Ghost Adventures Live,” Travel Channel receives up to one-tenth of its annual revenue, and more than one million hits to its website. “On an average day we’ll get anywhere from 200,000 to 300,000 website hits,” said Hood. “During the live events, we can have up to one million hits in six hours, which is unprecedented for the size of our operation.” In previous years during the live events, Travel Channel lacked the tools to effectively monitor and manage the performance of its web applications. In addition, the spike in users overloaded the web applications, resulting in unanticipated downtime. “When you have a live event you have the world looking at you right then and there,” said Hood. “It is not prescripted and you don’t get to do a retake. If you have an issue, everyone can see it. We decided to become proactive and identify a solution that would enable us to test our systems before the event, monitor and manage during the event, and plan our capacity for future events,” said Hood. SOLUTION When the need for a middleware monitoring and management solution was identified, the Travel Channel IT team was not yet leveraging JBoss Operations Network. However, this solution was already built into Travel Channel’s JBoss Enterprise Application Platform solution, which the company deployed in 2006. JBoss Enterprise Application Platform runs on Red Hat Enterprise Linux, and Travel Channel currently runs 80 percent of its infrastructure on Red Hat Enterprise Linux. With a need for these capabilities and minimal experience with a monitoring and management solution, Travel Channel worked with Red Hat Consulting and consultants from Amentra, a Red Hat company, to fully leverage the many capabilities of JBoss Operations Network for its specific pain points. Because it met all of its monitoring needs, including visibility, availability, risk management, capacity planning, 108 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com RED HAT MIGRATION CENTER Products overview : Services and significant cost savings over proprietary alternatives, Travel Channel decided to utilize JBoss Operations Network. BENEFITS “I was amazed at how quickly JBoss Operations Network was set up and configured to our specifications,” said Chuck Payne, systems administrator at Travel Channel. “Within two hours of working with Red Hat’s consulting teams, including Amentra, we had the monitoring and management solution installed. In addition, we had identified the roadmap for equipping our team with the tools necessary to identify issues, discuss pain points, and collaborate to address issues.” Prior to the first live event after JBoss Operations Network’s implementation in 2009, the Travel Channel IT team tested all of its critical web applications and websites against inflated traffic projections, utilizing JBoss Operations Network to identify and fix any potential issues. This testing ensured that the IT team was prepared and equipped to handle the traffic and usage spikes associated with their live events. “The partnership we have with Red Hat is not based on dollars, it is based on the technology and the people who are committed to our success. Red Hat takes the burden of hardening, testing, and supporting the technology, allowing us more time to satisfy the problem rather than playing with the symptoms.” From strategic planning to training, Red Hat services make migrating simple and safe. Migrating to a different platform or application requires careful consideration. But smart organizations know that change brings opportunities. A well-executed migration will keep day-to-day operations running smoothly while managing risk, keeping costs in line, and planning for the future. Red Hat has helped leading enterprises and government agencies like Munich Airport, the U.S. Federal Aviation Administration, and Bank of New Zealand realize the benefits of change while reducing risks and unnecessary costs. Whether you’re considering a middleware migration or a new platform, the Red Hat Migration Center lets you quickly see what changes are possible. Learn more: redhat.com/migrate “With Red Hat Consulting, we felt there was an immediate knowledge transfer, and we were very satisfied with the level of involvement and quality of knowledge provided to our team.” – Mok Choe, Chief Technology Officer, Union Bank - Richard Hood, Senior Manager IT Operations, Travel Channel Continue reading this success story on page 116. Find Finda aRed RedHat Hatreseller reselleratatredhat.com/wapps/partnercatalog www.redhat.com/wapps/partnercatalog 109 109 RED HAT TRAINING AND CERTIFICATION Products overview : Services OVERVIEW Whether you need to train a team of IT professionals, or a few key individuals, Red Hat offers a variety of delivery methods, certifications, and customized solutions, and caters to a variety of learning styles, to maximize the return on your Red Hat investment. RED HAT TRAINING Realize the potential of your IT staff and technologies Your team is your most valuable asset. By investing in the expertise of your staff, you can ensure optimal system performance, enhanced productivity, and mitigate risk. When you include hands-on training from Red Hat as part of your deployment and maintenance strategy, you can maximize the value of your Red Hat technology investment and reach new productivity heights by: • Successfully deploying new Red Hat enterprise technologies • Solving routine and challenging problems in less time • Better managing internal resources with a cross-trained staff • Permeating best practices within your IT organization for improving efficiencies • Developing a team that has the knowledge necessary to provide ongoing value to your organization • Reducing turnover by providing your team with the training needed to stay engaged and keep your organization competitive With more than 30 enterprise Linux and middleware courses, Red Hat delivers one of the most comprehensive curricula offered in today’s marketplace. Unlike most vendors, we orient our training and certifications around realworld job roles and tasks. Our certified instructors actively engage students in task-focused activities, lab-based knowledge checks, and facilitative discussions. This bestof-breed contemporary teaching approach ensures maximum skills transfer and retention, which in turn enables increased productivity and a higher return on investment. Products overview : Services PROVEN COMPETENCIES THROUGH PERFORMANCEBASED TESTING Red Hat certifications are touted as some of the best in the industry. That’s because Red Hat’s performance-based testing requires more than simple memorization. Red Hat certifications are earned by passing rigorous practical exams in which candidates must actually perform the realworld tasks required in production environments. Because of this method of testing, our certifications continue to be in high demand by the most competitive enterprise IT organizations. Red Hat certified professionals ensure that customers get the most from their deployments of Red Hat solutions. VERSATILITY OF RED HAT TRAINING UNITS Red Hat Training Units (TUs) offer your organization a simple way to purchase training while locking in savings up front. TUs are pre-paid credits that can be redeemed for all courses and methods of training, including on-sites. These pre-paid credits provide your organization the flexibility, versatility, and savings options to maximize your Red Hat investment and to keep your IT organization running at optimal performance. Other benefits include: • Easy to purchase with subscriptions and individually • Simple to administer, decreasing the need for expense reimbursement • Eliminate the need to purchase training ad hoc Learn more: redhat.com/consulting • Can be used for up to 12 months after purchase WAYS TO TRAIN • Can be redeemed for any Red Hat training course, exam, or training method VALUE OF TRAINING TOGETHER • Use unallocated budget effectively Training teams together is a proven way for IT staff to maximize the performance, savings, and management of Red Hat enterprise technologies. Available for the entire Red Hat Enterprise Linux and JBoss middleware curricula, on-site training provides the option of customizing the course content to meet your specific training requirements. Whether at your office, our training venue, or hosted in a virtual environment, on-site solutions offer flexibility and cost-effective training options. Learn more: redhat.com/explore/onsite_training Learn more: redhat.com/explore/training_units LEARN MORE Talk to a training specialist Red Hat Training is a critical strategy that will help you realize the full potential of your team and your Red Hat solutions. Contact a member of our sales team or a Red Hat training specialist for help identifying your staff’s training needs and putting a training roadmap in place. Learn more: redhat.com/training FLEXIBLE, INSTRUCTOR-LED TRAINING Classroom, virtual, or remote Red Hat offers a robust six-month schedule of classroom, remote classroom, and virtual training training in more then 40 training locations across North America. Many of these courses are “Guaranteed-to-Run,” meaning they will not be canceled or rescheduled based on enrollment numbers. Combined with our high-quality training experience and instructor expertise, this helps ensure companies and individuals achieve their training goals. Learn more: redhat.com/explore/ways_to_train 110 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Find a Red Hat reseller at redhat.com/wapps/partnercatalog 111 RED HAT SOLUTIONS ENABLE CME GROUP TO PROCESS MILLIONS OF CRITICAL FINANCIAL TRANSACTIONS PER DAY Customer Success Story Customer Success Story SOLUTION BACKGROUND Fast facts CME Group is the world’s largest and most diverse derivatives exchange. Building on the heritage of the Chicago Mercantile Exchange, Chicago Board of Trade, and New York Mercantile Exchange, CME Group serves the risk management needs of customers around the globe. As an international marketplace, CME Group brings buyers and sellers together on the CME Globex electronic trading platform and on trading floors in Chicago and New York. Industry Financial Exchange Geography Global Business Challenge To migrate from a cost-inhibitive proprietary UNIX platform to a Linux alternative in order to reduce costs and increase performance, reliability, scalability, and agility of the systems on which its critical trading platforms handle billions of derivatives trades per year, worth more than a quadrillion in notional value CME Group provides the widest range of benchmark futures and options products available on any exchange, covering all major asset classes, including interest rates, equities, FX, commodities, and alternative investments such as weather and real estate. CME Group’s vision is one of ongoing global growth, innovative product development, continually enhanced technology, and the highest level of service available on any exchange. Solution “We saw the performance advantages of Linux and were looking for ways to reduce costs and increase performance for our customers,” said Vinod Kutty, associate director, Distributed Computing at CME Group. “Red Hat Enterprise Linux fit the bill, and we started to gradually test and deploy it internally. Our organization was an early adopter of open source technologies, and we first deployed Linux in 2003.” Software: Red Hat Enterprise Linux, JBoss Enterprise Application Platform, Red Hat Technical Account Manager (TAM), Red Hat Training Hardware: 4,000 x86 quad-core servers Migration Path Sun Solaris on SPARC servers to Red Hat Enterprise Linux on x86-based servers Benefits Achieved reduced latency, expanded flexibility, heightened performance, ease of migration and management, and increased scalability while providing cost savings for the systems responsible for processing CME Group’s millions of daily transactions BUSINESS CHALLENGE CME Group processes millions of transactions per day. In 2008, CME Group’s volume totaled 3.3 billion contracts, worth $1.2 quadrillion in notional value. In order to meet the heavy demands placed on its IT systems, CME Group has rigorous requirements that must be met across the performance, scalability, reliability, ease-of-use, and costs of its IT infrastructure. A key factor in CME Group’s plan to move to Linux was to identify a technology vendor that could provide optimized support for its Linux operating systems. “Our systems are too critical to not have someone to turn to in the event that an issue arises,” said Panfil. “We looked at the players, and Red Hat had the best support infrastructure and the most solid product.” Red Hat Enterprise Linux became the primary operating platform for CME Group’s Globex electronic trading platform in 2004. The exchange began by deploying Red Hat Enterprise Linux 2.1, and has migrated to all of the latest versions of the leading operating platform through today’s Red Hat Enterprise Linux 5. During the first year in production in 2004, Red Hat Enterprise Linux delivered a twofold increase in performance and reduced costs for CME Group by 50 percent. Today, 99 percent of its distributed platform runs on Red Hat Enterprise Linux. Red Hat Enterprise Linux-based servers support both CME Group’s Globex electronic trading platform as well as devices on its trading floors. “We still have a huge interest in the trading floor, but the electronic trading platform is very attractive to those who desire the speed it delivers,” said Panfil. “Red Hat Enterprise Linux supports both the electronic trading platform and the floor through the server floor displays and hand-held trading devices.” CME Group’s IT architecture must also be agile to scale with rapid system changes in demand and volume. It must reduce latency wherever possible to ensure millisecond response times for its customers and needs the reliability, scalability, and performance of a mission-critical infrastructure. Since 1997, CME Group has witnessed a migration of trading volume from the trading floors to its Globex electronic trading platform. Today, 80 percent of CME Group’s volume is handled by its electronic trading platform, with 20 percent of volume still handled on the trading floor. CME Group previously relied on a proprietary UNIX operating platform, but began looking for affordable, highperformance alternatives in 2002. “Our systems were relying on a proprietary UNIX platform,” said Joe Panfil, managing director of Enterprise Technology Services at CME Group. “As the responsibilities of the UNIX servers 112 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com grew and the number of applications they ran continued to expand, the cost of running those applications grew too.” CME Group’s IT architecture is designed so that every application runs on a minimum of two servers and a disaster-recovery server. “We try to design applications so that failover is seamless and customers don’t see interruptions,” said Panfil. CME Group began investigating alternative platforms and placed an emphasis on examining open source Linux options. After rigorous internal testing, CME Group’s IT team decided that a move to Linux would provide cost, performance, and reliability benefits over its previous Solaris platform. To prepare for the migration, the team created an eight-step plan for moving to Linux. The move to Red Hat Enterprise Linux on commodity x86 hardware goes hand-in-hand with CME Group’s horizontal scalability model. “Red Hat helped us achieve the level of horizontal scalability that we needed,” said Kutty. “Our ability to add incremental capacity to the thousands of servers we maintain daily with the reliability to deal with the great demands of day-to-day trading is only possible because of Linux and our work with Red Hat.” Given the history and partnering with Red Hat, CME is considering extending that partnership to JBoss Enterprise Middleware technology. “We’ve worked with JBoss architects on solutions in the past and are now determining if JBoss can help us drive the open source software community in the same manner Red Hat has driven the operating system,” said Joel Tosi, lead applications architect for Front-End Systems at CME Group. Relying on one vendor for support for both its operating system and middleware layers has proved valuable to CME Group. “The coordination between Red Hat and CME Group has been great,” said Tosi. “We knew we wanted to grow the partnership with Red Hat that we had already established and grown for more than six years. With Red Hat, we also knew we’d get the high visibility we wanted for both our operating system and middleware projects.” “Our technology partnership with Red Hat is key to us staying competitive in the market. We look to Red Hat for technology leadership through updates and support that help us to improve our tuning so that we can give our customers the best possible experience.” – Joe Panfil, Managing Director, Enterprise Technology Services at CME Group Continue reading this success story on page 117. Find a Find Red Hat a Red reseller Hat reseller at redhat.com/wapps/partnercatalog at redhat.com/wapps/partnercatalog 113 113 RED HAT ENTERPRISE LINUX 6 TRAINING CUSTOMER SUCCESS STORIES CONTINUED Products overview : Services Red Hat Enterprise Linux 6 training for system administrators Red Hat Training has offered Linux system administration courses and certifications for more than a decade. With the release of Red Hat Enterprise Linux 6, we will continue to offer a job-relevant, hands-on training curriculum, a robust, performance-based certification program, and a consistent training experience worldwide. That means listening to our customers, listening to the market, and taking into account developments in the job roles and backgrounds of those administering and working with Red Hat Enterprise Linux today. Prescriptive training paths for expanded IT audiences Whether your team requires an accelerated transition from Solaris or has to get experienced Windows administrators trained with the corresponding Linux skills, Red Hat offers multiple training paths for a wide variance of skill sets. Unlike most vendors, we orient our training and certifications around real world job roles and tasks. This ensures Red Hat has the right training path for your team’s needs. Industry leading, role-based training CITI continued from page 46 Red Hat uses the best-of-breed contemporary teaching approach to ensure maximum skills transfer and retention. This includes courses that actively engage students in task-focused activities, lab-based knowledge checks, and facilitative discussions. In addition, many of our courses’ materials provide job aids, exercise reinforcement, and task-based reference material. Industry-leading, rolebased training can increase a company’s return on investment and an IT professional’s productivity. Today, SOE Linux is used for a wide variety of applications across all of Citi’s lines of business. To support the Global Security Framework, tight integration was required with third party products in the areas of system baselines, auditing, compliance, backup and recovery, capacity planning, and enterprise monitoring. Certification programs align with today’s marketplace Red Hat is pleased to announce an addition to its lineup of performance-based certifications: Red Hat Certified System Administrator (RHCSA™). The new RHCSA credential aligns with the skills required for today’s enterprise system administrators in addition to database administrators, developers, and support technicians. As with all Red Hat certification exams, the RHCSA exam continues the practice of benchmarking the skills of IT professionals through hands-on assessments. For the x86 platforms, SOE Linux operating systems are deployed on several thousand servers globally. Operational roll out on System z hardware is just getting started, but based upon the project teams that are already adopting the platform, Citi is projecting to have at least several hundred instances on System z by the end of 2010. With this project, Citi delivered a family of operating system builds across different hardware architectures that achieved an unanticipated level of consistency. It also beat its initial time-to-market estimate by four months. By emulating the Red Hat open source model of working, Citi also avoided finger pointing, quickly getting the answers it needed to solve some complex issues involving multiple parties both inside and outside of the organization. Learn more: redhat.com/certification GANART Technologies continued from page 56 RED HAT TRAINING PATHS WINDOWS ADMIN LINUX/UNIX ADMIN SR. LINUX ADMIN SOLARIS ADMIN Red Hat System Administration I (RH124) Red Hat System Administration II with RHCSA Exam (RH135) RHCSA Rapid Track Course with Exam (RH200) Red Hat Certified Systems Administrator (RHCSA™) Red Hat System Administration III with RHCE Exams (RH255) Red Hat Enterprise Linux for Solaris Administrators (RH290) RHCE Rapid Track Course with RHCSA and RHCE Exams (RH300) Red Hat Certified Engineer (RHCE®) 114 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com RHCE Rapid Track Course with RHCSA and RHCE Exams (RH300) “The performance with Red Hat Enterprise Virtualization is very high and we don’t have a lot of overhead for the systems,” said Murray. “Also, with the solution’s scalability features, we can take a node out of service and physically upload it or expand the cluster itself very easily. We can scale out as we need to per network or for the whole cluster.” Built into a cloud, Red Hat Enterprise Virtualization also enables the company to quickly and easily adapt to spikes in demand to meet customer and partner needs. “Part of the benefit of the cloud is that we can add processing power and services as we need to,” said Murray. “We can easily both horizontally and vertically scale our cluster. We can add more clusters with no downtime and can live migrate virtual systems over as well. We can also upgrade that system and migrate the virtual systems. We really can flex the Red Hat Enterprise Virtualization cloud as we need to in order to fit our unique needs without impacting our customers.” Ganart has also gained benefits from the flexibility and reliability of Red Hat’s support model. “If I need support, it’s there. There is an active engagement with Red Hat. I’m not getting charged for every ticket I open. It’s exactly the kind of thing you want in a partner and it’s why we see Red Hat as a partner and not just as a vendor. We will continue to grow and continue to expand our datacenter and we know that Red Hat will support us in that,” said Glover. DEUTSCHE Börse SYSTEMS continued from page 62 “We very much value the principles of open source development as they spawn high-quality software and make it available to all. As a member of the AMQP Working Group we’re dedicated to giving the open source community back as much of our insight as possible,” said Dr. Moravec. “Red Hat is an excellent partner in this process.” BENEFITS Deutsche Börse Systems was one of the early major financial services organisations to implement AMQP in a highly sensitive business environment. The strategic decision in favour of an open standard brings several benefits to the IT organisation and the clients of Eurex. It speeds up development as the application development team of Deutsche Börse Systems can draw upon freely available AMQP libraries, investing only in the adaptation of these for legacy OpenVMS systems. During development, testing, and the simulation phase with clients (as well as later in day-to-day operations), Deutsche Börse Systems can rely on Red Hat’s experience and support, freeing up internal resources for other tasks. “In addition to the risk management system, we are in the process of building an entirely new trading platform for Deutsche Börse Group, based on Red Hat Enterprise Linux and Red Hat Enterprise MRG,” said Lessmann. “In this context, it was a logical decision to also work with Red Hat for our risk management project. We always work to keep our IT operations focused on their core tasks and to minimise support workload on the team. Having Red Hat support readily available as a single point of contact is an excellent way to achieve just that.” Find Find aa Red Red Hat Hat reseller reseller at at redhat.com/wapps/partnercatalog redhat.com/wapps/partnercatalog 115 Banks using the Eurex derivatives trading and clearing platform benefit from up-to-the-second access to risk information that can help to discover, rate, and track risk associated with individual trades as well as the overall investment strategy more quickly. As AMQP is an open standard, it will be much easier for the clients’ IT departments to connect their own risk management systems with Eurex’s broker interface. CAMDEN cOUNCIL continued from page 86 The time needed to answer enquiries from customers has also been reduced. Camden estimates that it takes around a third of the time, compared to the previous solution. Additionally, Camden’s use of JBoss Enterprise Data Services has reduced the amount of training needed for staff. New staff members can now quickly answer most customer questions from one system. FUTURE application,” said Trauring. “With our very complex data model, the MySQL database simply wasn’t robust enough.” His team actually switched databases to Postgres behind the scenes after the initial application had been rolled out— and users didn’t even notice. “This proof-of-concept was very impressive.” Seedco is now finding that its application can be used as a revenue generator as well. Non-profits continually struggle for cash, so this development is a welcome addition to the operating budget. “As word about this application spreads, other non-profit organizations have come to Seedco to license it,” said Kirby. “They tell us that this is the most sophisticated solution available—not just as a commercial package, but also compared to anything they could develop in-house.” Looking forward, Seedco expects to be using Red Hat solutions in other key projects. “JBoss Enterprise Middleware is an extremely sophisticated technology, and you can use it to address almost every kind of enterprise problem,” said Kirby. “I really don’t see any other offering that competes with it.” Red Hat and its JBoss division are part of Camden Council’s long term IT strategy. In order to meet its objective of providing a single view of the Citizen, other Council departments will be mirroring the planning department’s TRAVEL channel continued from page 108 approach. The first departments to address this will be “The Red Hat consultants reached out to us in advance of housing repairs and financial services, which will be looking to deploy JBoss Enterprise Data Services from Red Hat the live event, worked with us during the event, and followed up with us after the event to ensure all of our needs in a similar manner. were met and questions were answered,” said Payne. “This unsolicited feedback and candor solidified the feeling that Red Hat really cares about the success of our business.” SEEDCO continued from page 95 “JBoss Operations Network also enabled us to remove JBoss Seam Framework also offered significant advantages. the questions, concerns, and risks that we had during live “Because we’re planning to distribute this application across events,” continued Payne. “We now have visibility into our web application performance. In addition, we didn’t the country, we didn’t want to have to install the software have to add another vendor, and thus complexity, to our at our clients’ location, but to use the web instead,” said environment.” Aaron Trauring. “What’s nice about JSF and RichFaces and JBoss Seam Framework is that we can develop very sophis- Travel Channel also realized key benefits through the use ticated, rich applications that we can constantly change as of Red Hat Consulting and Amentra, a Red Hat company. necessary.” Seedco’s software development team is able to “The consulting and support from Red Hat has been outroll out new features and capabilities every three months, standing,” said Payne. “It has provided me with the tools, and because everyone is using a web browser to access the skills, and knowledge necessary to identify problems and application, it all works seamlessly. “We could never have make accurate and efficient recommendations to fix them. done that without JBoss Seam Framework,” said Trauring. While I’m not reliant on the consultants, they are mentors to me and are constantly following up with us, which is JBoss Hibernate Framework also turned out to be essenunheard of in the IT industry.” tial to the success of the project. A powerful, high-performance object/relational persistence and query service, “In a short timeframe, Red Hat Consulting has enabled JBoss Hibernate Framework lets businesses avoid being us to grow our environment and become self sufficient locked into individual databases. “Red Hat advertises the with the installation, tuning, and configuring of JBoss fact that if you use JBoss Hibernate Framework, the dataOperations Network,” said Hood. “Additionally, the monibase you use on the backend doesn’t matter, and that you toring tool enables us to identify and resolve problems can easily change database vendors without affecting the before our customer sees them. It allows me to focus my 116 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com attention on other areas of my environment, and alerts me when we are meeting a threshold that is unfavorable.” “The partnership we have with Red Hat is not based on dollars, it is based on the technology and the people who are committed to our success,” said Hood. “Red Hat takes the burden of hardening, testing, and supporting the technology, allowing us more time to satisfy the problem rather than playing with the symptoms.” CME group continued from page 113 BENEFITS Performance is a key metric by which CME Group is judged by its customers. Many of CME Group’s customers’ highest priorities are reduced latency and speed. “We need a good balance of performance and reliability,” said Kutty. “We need to be able to react very quickly to changes in business. We don’t want fluctuations in performance and cannot have any downtime.” “One thing we found was that Linux was faster, and speed in this industry is really important,” said Panfil. “We want customers to get as fast a response time as possible, and with Red Hat Enterprise Linux we gained speed and reduced costs.” The reduced costs associated with Linux were an attractive factor to CME Group’s selection of Red Hat Enterprise Linux. “Cost savings was something we were targeting, but we didn’t know how dramatic the cost savings would be,” said Kutty. “We saved during the initial switch from the support perspective, but over time, a combination of Linux and commodity hardware has continued to deliver reduced costs.” The IT team expects to gain continued cost savings from elimination of licensing with both its Red Hat Enterprise Linux and JBoss Enterprise Application Platform solutions and through resource reallocation. “We see cost savings not only from both the operating system and middleware infrastructures, but from the productivity of staff too,” said Tosi. “We see productivity gains when our staff has the ability to see into the code and also through the ease of management of the systems.” migration. CME Group also benefited from the skills of its dedicated Red Hat Technical Account Manager (TAM), who offers additional, ongoing Red Hat expertise to the exchange’s IT team. Its TAM is the first line of support and provides one point of contact through which CME Group can collaborate with Red Hat on new technologies and support needs. “The practical, hands-on nature of Red Hat Training courses provided real value to the transition of our team’s skills to Linux,” said Kutty. “All of our system administrators are Red Hat Certified Engineers (RHCE).” CME Group today works closely with Red Hat’s performance teams to demonstrate workloads and tune systems for the great performance and reliability demands it mandates for its mission-critical systems. It builds synthetic workloads that replicate the demands of its systems in order to collaborate with Red Hat for future developments for Red Hat Enterprise Linux and other products. Together, Red Hat and CME Group form a technology partnership that benefits the entire open source community as well as the vast community of Red Hat customers. “Our technology partnership with Red Hat is key to us staying competitive in the market,” said Panfil. “We look to Red Hat for technology leadership through updates and support that help us to improve our tuning so that we can give our customers the best possible experience. To be competitive in this industry, we have to use the best possible applications, operating systems, and servers. For our mission-critical systems, we leverage Red Hat Enterprise Linux.” Check out more success stories: customers.redhat.com CME Group also reduced costs by gaining flexibility with its systems. CME Group strategically executes a multi-vendor strategy in order to avoid vendor lock-in. With Red Hat, it achieved a platform with great flexibility through a broad ecosystem of certified hardware and software vendors. CME Group was quickly able to transition its administrators’ UNIX expertise to its new systems. The team leveraged hands-on Red Hat Training courses to ease the shift of both skills and systems, which resulted in a seamless Find Find aa Red Red Hat Hat reseller reseller at at redhat.com/wapps/partnercatalog redhat.com/wapps/partnercatalog 117 117 Hello, Welcome to the third edition of the Red Hat Solutions Guide. We’ve had a lot of exciting developments over the past year and continue to help customers be more flexible, innovate faster, and run leaner. And we do this though openness and transparency. With this guide, you can learn how companies such as NYSE Euronext, Travel Channel, and American Family Insurance were able to utilize Red Hat solutions to help them own the new now. You can learn more at redhat.com/ownthenewnow. Only Red Hat can deliver these results because of its fundamentally different approach to building and providing software: a unique model that harnesses innovation from the best minds and companies in the world and delivers them with revolutionary openness, transparency, and economic impact. WE WANT TO HEAR FROM YOU. We will also visit our new developments that have been announced since the last edition of the Red Hat Solutions Guide by providing greater insight into how we’re helping to unlock the value of the cloud, the innovations we’ve made with Red Hat® Enterprise Linux® 6, and the advances to JBoss® Enterprise Middleware and our consulting and training services. If you have a story or other resource from which your peers may benefit, please email [email protected]. And for any sales-related inquiries or assistance, please contact your representative or call us at 1-888-REDHAT1. You can also find an authorized Red Hat reseller at redhat.com/wapps/partnercatalog. We look forward to hearing from If you have a great case study or you and thank you for your continued support. other resource from which your peers may benefit, drop us a line at Best regards, [email protected] And for any sales-related inquiries or assistance, please contact your rep or call us at Alex Pinchev Executive VP, Worldwide Sales President, International Operations Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com Red Hat is the world’s leading provider of open source solutions, offering choice to customers building open source IT infrastructures. Our unique business model provides open source subscriptions for high quality, affordable technology. Red Hat solutions include: Red Hat Cloud Foundations, Red Hat Enterprise Linux, Red Hat Enterprise Virtualization, JBoss Enterprise Middleware, Red Hat Network Satellite, Red Hat Consulting, and Red Hat Training and Certification. Red Hat is based in Raleigh, N.C. and has more than 65 offices worldwide. RED HAT COMPANY AWARDS CIO Insight Survey #1 in Value 2004, 2005, 2006, 2007, 2009 redhat.com/promo/vendor Bloomberg BusinessWeek 50 Bloomberg BusinessWeek, 2010 Turbo Tech 25 Forbes, 2009 Large Technology Company of the Year North Carolina Technology Association, 2009 RED HAT PRODUCT AWARDS Top Product of 2010, Red Hat Enterprise Linux A Decade-Shaping Technology, Red Hat Enterprise Linux eWEEK Labs, 2010 Product Innovation Award, Red Hat Enterprise Linux Network Products Guide, 2009 1-888-REDHAT1 Product of the Year, Red Hat Enterprise Linux Datamation, 2009 Or, find an authorized Red Hat partner at SD Times 100, JBoss Enterprise Middleware SD Times, 2008 redhat.com/wapps/partnercatalog Leader in Gartner's Magic Quadrant for Enterprise Application Servers JBoss Enterprise Middleware, Gartner, 2009 inquiries.redhat.com/go/redhat/gartner We welcome your comments and feedback. 3 RED HAT OVERVIEW Copyright © 2011 Red Hat, Inc. Red Hat, Red Hat Enterprise Linux, the Shadowman logo, JBoss, MetaMatrix, and RHCE are trademarks of Red Hat, Inc., registered in the U.S. and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. WE WANT TO HEAR FROM YOU. If you have a great case study or other resource from which your peers may benefit, drop us a line at [email protected] And for any sales-related inquiries or assistance, please contact your rep or call us at 1-888-REDHAT1 Or, find an authorized Red Hat partner at redhat.com/wapps/partnercatalog We welcome your comments and feedback. 118 Want to know more? Call us at 1-888-REDHAT1 or visit redhat.com