Transcript
Sonera Viihde Installation Manual and User Guide
After installing Sonera Viihde, you get all this:
1. Thank you for choosing Sonera Viihde! Congratulations, you made a good choice!
Free-to-air channels
A selection of around twenty TV channels, with HD versions of seven of the channels.
Video rental store
The largest video rental store in the country at the click of your remote.
Bonus channel
A different bonus channel every month on a dedicated channel.
Please no te
! As a way of sa you for yo ying thank ur order, w e are giving a free rental to al movie l new Sonera Vi ihde subscriber s.
For an extra charge, you can complement your Sonera Viihde package with these services:
Sonera Viihde – online and mobile access
Bring Sonera Viihde wherever you go! Most of the channel packages you have subscribed to in Sonera Viihde can be accessed in the Sonera Viihde mobile app for no extra charge. Log into Omat Sivut to get your username and password and to subscribe to channel packages. Read more at Sonera.fi/mobiiiliviihde
Programme libraries
Many of the channel packages available for Sonera Viihde offer a programme library, which allows you to watch the programmes of your choice when it suits you the best.
Recording and remote recording
Online recording allows you to store up to 3,000 hours of free-to-air channels and schedule your recordings remotely. Read more on page 26
Channel packages
More sports, more movies, more series and more documentaries on your TV. Subscribe to your favourites on Omat Sivut at sonera.fi/omatsivut
4. Installation of Sonera Viihde ............................................. 20
Spotify Premium
5. Sonera Viihde User Guide ................................................. 24
Access your Spotify Premium playlists on your TV. Subscribe to Spotify here sonera.fi/spotify
www.sonera.fi/viihde
Sonera Viihde is a full-service entertainment package brought to your TV by broadband – access free-to-air channels, video rentals and your choice of channel packages without having to leave the sofa!
Contents 1. Thank you for choosing Sonera Viihde ................................. 2 2. Setting up Sonera Viihde................................................... 6 3. Sonera Viihde equipment ................................................ 10
6. Sonera Viihde settings...................................................... 43 7. Troubleshooting and common problems...............................47 8. Vocabulary ..................................................................... 51
How to install Sonera Viihde You are holding the Sonera Viihde Installation Guide and User Manual that contain all the information you need for getting started with the service. Before you start the installation, please check that you have: • all the equipment you need (see page 11) • a username for the service • a password • PIN codes (PIN1 and PIN2) Please note! You have received the username, password and PIN codes in an SMS, but they can also be found on Omat Sivut at www.sonera.fi/omatsivut
VIIHDE INSTALLATION VIDEO:
Log into Omat Sivut using your Sonera Tunnus ID. Use your Sonera Tunnus ID to log into Omat Sivut to control all your services 24/7/365. When you log in using your Sonera ID, Omat Sivut gives you an overview of all your Sonera mobile and broadband subscriptions and Sonera Viihde entertainment services in a single view. You may, for example, subscribe to a channel package at any time.
How to create a Sonera Tunnus ID: 1. Identify yourself using your online banking credentials 2. Choose a username and a password 3. Log into Omat Sivut Create your Sonera Tunnus ID at: www.sonera.fi/omatsivut
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www.sonera.fi/viihdeasennus THE LATEST VERSION OF THE MANUAL AND USER GUIDE AND OTHER INSTRUCTIONS ARE ALWAYS AVAILABLE AT:
www.sonera.fi/viihde/ohjeet SONERA VIIHDE FAULT SERVICE IS AVAILABLE AT
0206 90101
(local network charge/mobile call charge) from Mondays to Fridays from 8am to 10pm and on Sundays from 9am to 8pm.
Helpson support service provides assistance in all home entertainment technology related questions, including the installation of Sonera Viihde. Now you may also order Helpson to perform the installation for you! Helpson is available at
0600 10100 (€2.25/min + lnc/mcc) on weekdays between 8am and 8pm and on Saturdays between 9am and 4.30pm.
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Setting up Sonera Viihde
Setting up Sonera Viihde
2. Setting up Sonera Viihde
Power plug for power supply
DSL or Ethernet cable
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Install the broadband modem or service router (depending on your broadband connection)
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Check that your internet connection is working
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Install the digital set-top box
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Start using Sonera Viihde!
ETHERNET cable
Broadband modem or
service router
Digital set-top box HDMI/SCART
For more detailed installation instructions, see pages 20 to 23 of this guidebook or go to www.sonera.fi/viihde/ohjeet
Tip!
If you need to place the digital set-top box far away from the service router and cannot therefore connect them using the Ethernet cable provided, you can purchase WLAN transmitters to replace the cable. Place your order by calling our sales service at 0800 133 133. For more information on the transmitters, please see www.sonera.fi/Inteno-ZAP100 (in Finnish).
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Setting up Sonera Viihde
Setting up Sonera Viihde
WLAN configuration Wireless LAN (WLAN) means freedom from cables and wires. Don’t forget to keep your hardware secure. We recommend certain changes in the WLAN modem or WLAN base station settings. As a default, the wireless network is open, which means that all communications are transmitted unencrypted and the network can be accessed by anyone, for example your neighbour on their WLAN-equipped computer.
Getting started We have provided instructions on how to set up an encrypted wireless network in the most common operating systems. For configurating the base station and modem settings, please consult the guidelines of the manufacturers. For detailed instructions, please go to: www.sonera.fi /langatonverkko
WLAN network access key The WLAN access key is printed on the sticker on the bottom of the device or on the box. 1.
SSID: SoneraGateway00-1F-9F-99-1E-80 WEP (hex): E58C27691B
2.
WPA PSK: E58C27691B WIRELESS PIN: 2734-2190
SN: CP0839NT60K (03)
1. Network name: The name of the wireless network (SSID). 2. Password: The WLAN uses WPA-PSK encryption. Use the WPA-PSK password for setting up the WLAN connection.
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Sonera Viihde equipment
3. Sonera Viihde equipment Check the content of the package Before installation, check that you have all the devices and cables you need for Sonera Viihde. They are listed on the page to the right. All the Ethernet cables we send with the packages are so-called direct-coupled cables that have been colour-coded to facilitate installation. They are all equal despite the different colour codes.
The Sonera Viihde digital set-top box set
The Sonera Viihde modem/service router
1 digital set-top box
1 device
1 230V power supply
1 230V power supply
1 remote control
2 Ethernet network cables
2 set of remote control batteries (AAA)
1 telephone cable
set comes with the following:
set contains the following:
Please note! The cable connecting the telephone socket and the service router should be as short as possible.
1 Ethernet network cable
1 SCART cable
Please note! 1 HDMI cable (for HD TV)
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Even though the Ethernet cables are colour-coded, one of the cables may be marked with a different colour than the related interface.
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Digital set-top box
Digital set-top box
Digital set-top box Your digital set-top box is one of three different digital set-top box models available. Here is more information on your model.
Motorola 1003 1
You will find the model number on the front panel of the set-top box.
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2
Motorola/Arris 1853 and Arris 2853 Motorola/Arris 1853 and Arris 2853 can be complemented with an external harddrive which allows you to record pay-tv channels. To install the harddrive, slide it into the slot at the bottom of the digital set-top box as indicated in the picture below.
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1. Ethernet: Broadband connection 2. SPDIF: Optical fibre connection system for digital audio equipment (for example home entertainment systems) 3. USB: For connecting external devices (NOT IN USE) 4. HDMI: For connecting the TV (digital HDTV) 5. SCART (TV): For connecting the TV (analogue television) 6. POWER: 5 V voltage (for connecting the included power cord)
Please note! Only a harddrive which purpose-built for Motorola/Arris 1853 can be installed into the digital set-top box. The harddrive is an accessory and subject to an extra charge.
ON
Motorola 1903 / 1963 1.
OFF
HDMI
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1. 2. 3. 4. 5. 6. 7. 8. 9.
2.
3.
OPTICAL
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12V DC
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POWER
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Ethernet: Broadband connection USB: For connecting external devices (NOT IN USE) HDMI: For connecting the TV (digital HDTV) TOSLINK: Optical fibre connection system for digital audio equipment (for example home entertainment systems) SCART (TV): For connecting the TV (analogue television) SPDIF: For connecting digital audio equipment (for example home entertainment systems) POWER: 5 V voltage (for connecting the included power cord) Power switch: For turning the digital set-top box on and off Sleep button: Press this button to put the digital set-top box on and on sleep mode.
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1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
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5
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Ethernet: Broadband connection SCART (VCR): For connecting external devices such as a video recorder or DVD player Y, Pb ja Pr: Not in use SPDIF: Optical fibre connection system for digital audio equipment (for example home entertainment systems) POWER: 5 V voltage (for connecting the included power cord) TOSLINK: Optical fibre connection system for digital audio equipment (for example home entertainment systems) AUDIO L/R: For connecting a digital audio device or television (analogue stereo sound) SCART (TV): For connecting the TV (analogue television) HDMI: For connecting the TV (digital HDTV) USB: For connecting external devices (NOT IN USE)
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The service router
The service router
The service router
Thomson TG789
You received a service router with your Sonera Viihde package. It connects your Viihde digital set-top box, as well as your computer, tablet and smart phone to the internet. You will find the model number on the front panel of the set-top box.
Technicolor TG799vac
The Thomson TG789vn is a terminal device for sites with fibre optic broadband access which enables broadband on computers and other devices. The device contains a router, an ADSL modem and it is WLAN-enabled. The WLAN access key is printed on the sticker on the bottom of the device or on the box.
Pilot lights on the front panel of the device
Technicolor TG799vac is a terminal designed for sites with ADSL/VDSL2 or fibre optic access, connecting computers and other devices to the broadband supply. The device contains a router, an ADSL and VDLS2 modem and it is WLAN-enabled.
Power: Light indicating whether the device is on or off Ethernet: Indicates whether the LAN is active USB: Light indicates that a USB device
Pilot lights on the front panel of the device
has been connected to the USB port of the TG789
Status: Green when the device is ready.
Wireless: Light indicating that WLAN access is available
Broadband: Indicates the status of your broadband connection Internet: Indicates the status of your Internet connection
Voice: Light indicating that the VoIP service is available
Wireless 2.4 GHz: WLAN pilot lite 2.4 GHz
Broadband: Light indicating the status of the DSL line
Wireless 5 GHz: WLAN pilot lite 5 GHz
Internet: Indicates the status of the Internet connection
WPS: Indicates the status of the WPS connection
TV: Light for the external digital set-top box
Ethernet: Indicates whether the LAN is active
Upgrade: Indicates ongoing system updates
TV: Light for the external digital set-top box Voice: Not available in Finland DECT: Not available in Finland When the device is ready, the status light is the only light on.
Back panel of the device
Back panel of the device
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PSTN
DSL
WAN
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USB
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8. 1X
1.
1.
2.
3. 5. 4.
6.
7.
8.
3.
4.
5.
6.
7.
9.
1. 2. 3. 4. 5. 6.
FXS ports (green): Not in use DSL port (grey): If you have a ADSL/VDSL2 connection, connect your telephone cord here USB2 port: An external harddrive, for example, can be connected to this port Reset button: Reset factory settings by pressing this button USB2 port: An external harddrive, for example, can be connected to this port LAN/Ethernet ports (yellow): For connecting a PC, the Sonera Viihde digital set-top box or other hardware 7. WAN port (red): For the Ethernet connection 8. Connector: Connect the power supply here 9. Power switch
For further information for example on how to change WLAN settings, please refer to our website at www.sonera.fi/TG799vac
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2.
1. 2. 3. 4. 5. 6. 7. 8.
VoIP interfaces: Not in use PSTN: Interface for a separate landline phone (Not in use) DSL port: If you are subscribing to ADSL or VDSL, connect your phone line to this port WAN port: If you subscribe to an Ethernet solution, connect the network cable here. Ethernet ports: For connecting a PC, the Sonera Viihde digital set-top box or other hardware Connector: Plug in the power supply here Power switch USB port: An external harddrive, for example, can be connected to this port
For further information for example on how to change WLAN settings, please refer to our website at www.sonera.fi/thomsonTG789
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The service router
Inteno DG301 Inteno DG301 is a terminal device for sites with broadband ADSL or fibre optic which enables broadband on computers and other devices. The device contains a router, an ADSL modem and it is WLAN-enabled.
1.
1. 2. 3. 4. 5. 6. 7.
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Ethernet: Indicates whether the LAN is active Wireless: Light indicating that WLAN access is available Broadband: Light indicating the status of the DSL line Status: Light indicating whether the device is on or off Internet: Indicates the status of the Internet connection TV: Light for the external digital set-top box WPS: Indicates the status of the WPS connection
Back panel of the device ON
RESET
OFF DSL
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2.
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3.
4
WAN
POWER
4.
5.
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1. DSL port: If you are subscribing to ADSL or VDSL, connect your phone line to this port 2. USB port: An external harddrive, for example, can be connected to this port 3. Ethernet ports: For connecting a PC, the Sonera Viihde digital set-top box or other hardware 4. WAN port: If you have a fibre optic connection at your address, connect the network cable into this port 5. Connector: Plug in the power supply here 6. Power switch
For further information for example on how to change WLAN settings, please refer to our website at www.sonera.fi/intenodg301
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Remote control
Remote control Select a channel To select a channel, use the buttons 1 through 9 (or browse channels by using the keys P+ and P- lower down on the right).
Remote control Point the remote control towards the digital set-top box. The green light of the set-top box should turn red and blink when you press the buttons of the remote control – to confirm that you have directed it right.
On/off button
Select a channel Select a channel using the number keys 1–9 (or browse channels by using the CH+ and CH- buttons on the bottom right). Access teletext Press the TEXT button to activate the teletext mode. You may select the teletext channel of your choice regardless of the channel you are currently watching: Select the channel of your choice and press OK. Go to the menu Press the MENU button to access the service menu which includes the programme guide, teletext, video rental, settings, etc. Confirm the selection Confirm your menu choice or programme guide selection by pressing OK. More information on the programme you are watching Press the INFO button to see information on the programme or video you are currently watching. Volume control To adjust the volume louder, press the plus button and to turn in down, use the minus button. Please note that this adjusts the volume output of the digital set-top box. If sound has been turned off on the TV, you cannot adjust the volume using the remote control of the digital set-top box. Mute or turn sound back on Set a reminder Press the red key to set a reminder of a programme starting.
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Rented movies Lists all the movies you have rented which are still available at the bottom of the screen. To select a movie, use the arrow buttons to find it and press OK to start watching. Recording To start recording, press the REC button on the remote control. Return to the previous page Navigate a menu To navigate in a menu, use the navigation buttons. To move up or down a menu, use the up and down arrows. Using the right and left-pointing arrows, you can navigate the menu either one page at a time or from one column to the next. Watch a programme Use the Video buttons to play/ pause, rewind, fast forward or stop the programme. Switch between two channels Press the blue button to switch between the last two channels you were watching. Programme guide (ohjelmaopas) A presentation of all programmes available on the channels you have access to. Press the yellow button to view the programme guide. The guide shows you the programmes scheduled for the next seven days. Quick programme guide/channel list Press the green button to open the quick programme guide while watching TV or to switch channel lists while the programme guide is open.
Navigate a menu To navigate a menu, use the navigation buttons. To move up or down a menu, use the up and down arrows. Using the right and left-pointing arrows, you can navigate the menu either one page at a time or from one column to the next. Confirm the selection Confirm your menu choice or programme guide selection by pressing OK. Return to the previous page More information on the programme you are watching. Press the INFO button to see information on the programme or video you are currently watching. Access teletext Press the TEXT button to activate the teletext mode. You may select the teletext channel of your choice regardless of the channel you are currently watching: Select the channel of your choice and press OK. Return to the TV programme Press the TV/EXIT button to switch back to TV mode. Set a reminder Press the red key to set a reminder of a programme starting. Watch videos Use the Video buttons to play/pause , rewind, fast forward or stop the video. Change the channel list Press the green button to change the channel list. Quick programme guide Press the green button with the programme guide open.
On/off button Volume control To adjust the volume louder, press the plus button and to turn it down, use the minus button. Please note that this adjusts the volume coming into the digital set-top box. If sound has been turned off on the TV, you cannot adjust the volume using the remote control of the digital set-top box. Mute or turn sound back on Go to the menu Press MENU to access the service menu which includes the programme guide, the surf portal (not yet available), the video-on-demand service, settings, etc. Rent a video Press the Video button to go directly to the video rental store. You may watch trailers and get additional information on the offering before you decide what you want to rent. Recording Start recording the programme of your choice. Instructions Press the ? button to read instructions on the menu item you are currently using. Watch a programme Use the and buttons to jump approximately ten minutes backward or forward in a video. Browse through channels Use the buttons P+ and P- to switch channels. Switch between two channels Press the blue button to switch between the last two channels you were watching. Programme guide (ohjelmaopas) A presentation of all programmes available on the channels you have access to. Press the yellow button to view the programme guide. The guide shows you the programmes scheduled for the next seven days. Rented movies Lists all the movies you have rented which are still available at the bottom of the screen. To select a movie, use the arrow buttons to find it and press OK to start watching.
To write, use the letter keys A to Z (for example when you search for information in the programme guide). To access the second, third or fourth letter, press the button the respective number of times. If you want to enter the same letter or two letters on the same button twice, wait a few seconds between the letters in order to let the cursor move forward (or move the cursor to the right using the right-pointing arrow of the navigation button before typing the next letter). Please note! We recommend that you only use alkaline batteries in your remote control. Rechargeable batteries are not recommended.
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Installation of Sonera Viihde
Installation of Sonera Viihde
Installation of the equipment
4. Installation of Sonera Viihde Make sure you have your Sonera Viihde username and password at hand when you start the installation. The service router you got from us with your Sonera Viihde package relaces any router or broadband modem you may have used earlier.
Service router
1 Digital set-top box
How to connect the digital set-top box and the service router: Connect the Ethernet cable between the Ethernet port of the digital set-top box and the Ethernet port of the service router.
Service router
2 Not into browsing through a manual? Check out our instructional video online at www.sonera.fi/viihdeasennus
Digital set-top box
How to connect the service router to the broadband socket: ADSL: Connect the telephone cable between the DSL port of the broadband modem and a telephone socket on the wall of your apartment. If necessary, use the phone adapter delivered with the device. Fibre Ethernet or Fibre: Connect the Ethernet cable from the WAN port to the Ethernet socket on your wall.
Please note! If your apartment has its own MDF (main distributing frame), connect the service router that was delivered to you directly to it. Do as follows: 1. 2. 3. 4.
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Connect the Ethernet cable from the WAN port of the service router to the appropriate socket in the MDF. Connect the other Ethernet cable to the Ethernet port of the service router. Connect the Ethernet cable to the socket in the MDF that matches the correct room. Next, connect the Ethernet cable from the digital set-top box to the Ethernet socket on the wall of your apartment.
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Installation of Sonera Viihde
Installation of Sonera Viihde
How to start the devices Service router
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Digital set-top box
How to connect the digital set-top box to your TV: Connect the HDMI cable that came with the installation package between the HDMI output of the digital set-top box and the HDMI input of the television. If your TV set does not have an HDMI input, link the SCART cable between the TV SCART socket of the digital set-top box and the SCART socket of the TV.
Starting the digital set-top box When you turn the digital set-top box on, five dots appear in a row on the screen (see picture). Wait until the dots have turned green one by one. At first, all the dots are grey. A flashing yellow dot tells you that downloading is underway. A green dot indicates that the download has been completed. All five dots are green when the software of the digital set-top box is ready for use. The digital set-top box tunes the channels automatically. You may now activate your Sonera Viihde service. If one of the dots turned red during the download, see the “troubleshooting” table at the end of the manual to fix the problem. Start Ready
Please note! Keep the username and password in a safe place as you might need it later when you use the service.
How to activate Sonera Viihde Service router
4 Digital set-top box
Turn on the TV. Plug in the power supply of the service router and connect the power cord of the power supply to the service router. Connect the power supply to an electricity socket and the power cord to the digital set-top box. The device will not start to download the required software. This may take minutes. If you need a longer extension cable for the modem or service router, use an Ethernet cable.
After the installation of the digital set-top box is completed, a menu will appear, prompting you to enter a user name and a password. Sonera Viihde is activated using the remote control. You received your 10-digit username and password in two text messages from Sonera. This is the only time you have to enter the username and password. If you accidentally enter a wrong number, you can always go back by using the navigation buttons on the remote control. 1.
Enter the username (10 characters) using the number buttons on the remote control. There may be a short delay before the number appears on the screen after you have pressed a number button. After you have entered the code, you will be transferred on the next line automatically.
2. Enter the password in the same manner. 3. Press OK on the remote control and wait a short while. Sonera Viihde is soon available to you.
Next time you use the equipment
Tip! The latest version of the Manual and User Guide and other instructions are always available at www.sonera.fi/viihde/ohjeet.
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Watching TV Use the remote control of the digital set-top box to manage the TV. For more information on the functions of the remote control and how to use it, see chapter ”The remote control”. If, for some reason, you have turned off one of the devices included in your Sonera Viihde package, remember to follow the correct order when turning on the devices again. You may have to, for example, turn off the digital set-top box first before you turn on the service router. When you turn the device on again, you do not need to re-enter your username and password. You only have to do this once, when you turn on the equipment the first time.
How to use Sonera Viihde
5. How to use Sonera Viihde
How to use Sonera Viihde
Programme guide To open the programme guide, either press the yellow key on the remote control or select Ohjelmaopas (programme guide) in the service menu and press OK. The programme guide then shows the Programme guide information of the channel you are watching. Ohjelmaopas
Main menu Press the menu button on the remote control to enter the main menu. The bottom of the main menu lists the contents of the service. Browse and select to access the content of your choice. The middle section of the main menu displays the following functions: Jatka katsomista (continue watching): Here you can find all the programmes and rented videos you have not yet finished watching. Omat suosikit (favourites): Add programmes and movies from the video rental store and programme libraries here to watch them later. Sarjavinkit (TV show tips): Here you will find our selection of new shows and recommendations. Vuokratuimmat (most popular): Here you can find the most rented movies of Sonera Viihde in the past two weeks.
Ykkösen aamu-tv: Tänään otsikoissa Aamu-tv:n ajankohtaiset aiheet koosteena.
Tänään 6/5
1 YLE TV1 2 YLE TV2 3 MTV3
12:00
12:30
13:00
Ykkösen Aamu-tv: Tänään otsikoisKyllä isä osaa
Kesäduuni
Ostoskanava
4 Nelonen
Ostosruutu
5 YLE FST5
Textnytt
6 subTV
Ostos-tv
7 YLE Teema
Teematieto
8 LIV
Neljät häät Britanniassa
13:30
Aamusydämellä
E! Hollywood Vauvan tarina
Morsiandieetti
Niki viinitilojen
Neulontakerho
9 Nelonen Pro 2 Muistutus
Kanavalista: Kaikki
Haku
Use the red button on the remote control to set a reminder on a programme. Sonera Viihde will remind you of the start of the programme approximately 30 seconds before it starts. The yellow button opens a search menu where you can search for programmes using keywords, for example “uutiset” (news). Use the number buttons of the remote control to type the search words. If you made a typo, use the left arrow button to remove characters. Use the green button to select personal channel lists. For more information on channel lists, see Settings.
Tip: When the TV is on, you can switch between the last two channels you have been watching by pressing the blue button. Use the green button to view your personal channel lists with a maximum of 14 channels displayed at once. When you move up and down on the list using the arrow buttons, you will see the name of the programme that is currently on the channel in question. if you have created your own channel lists, you may edit them by pressing the green button on the remote control. The programme guide view changes accordingly.
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How to use Sonera Viihde
How to use Sonera Viihde
Recording
2. Recording using the mini programme guide and recording of the ongoing programme
Select the programmes in the channel list you wish to record and click on REC or e (depends on your remote control). To edit the recording settings, select Muokkaa (Edit) in the recording view. You may for example edit the intervals (for example to record something weekly) and the number of scheduled recordings. In addition to online recording, you may also complement your Sonera Viihde service with a digital video recorder or a harddrive that can be connected to the digital set-top box (depending on the model of your digital set-top box) with which you can record pay-TV channel programming in addition to free-to-air channels.
Recording instructions Recording is easy and there are three different ways to do it:
12:05-13:00
Ykkösen aamu
12:31
Aamu-tv:n ajankohtaiset aiheet koosteena.
13:00-13:35
Uutiset
1. Recording using the programme guide: Ohjelmaopas
Ykkösen aamu-tv: Tänään otsikoissa Aamu-tv:n ajankohtaiset aiheet koosteena.
Tänään 6/5
1 YLE TV1 2 YLE TV2 3 MTV3
12:00
12:30
13:00
Ykkösen Aamu-tv: Tänään otsikoisKyllä isä osaa
Kesäduuni
Ostoskanava
4 Nelonen
Ostosruutu
5 YLE FST5
Textnytt
6 subTV
Ostos-tv
7 YLE Teema
Teematieto
8 LIV
Neljät häät Britanniassa
13:30
Aamusydämellä
E! Hollywood Vauvan tarina
Morsiandieetti
Niki viinitilojen
Neulontakerho
After you have selected a programme for recording, the digital set-top box will prompt you to confirm that you have chosen the right programme.
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9 Nelonen Pro 2 Muistutus
To access the mini programme guide, press the INFO button when a TV programme is on. To browse the programmes shown on a channel in the mini programme guide, use the upward and downward pointing arrows. To view the programmes of some other channel in the mini guide, use the left and right-pointing arrow buttons on the remote control. After finding the channel and programme you want, initiate recording by pressing the REC/e button. You can record the programme you are watching by pressing the REC or e button on the remote control.
Kanavalista: Kaikki
Haku
Select the programmes you wish to record in the channel list using the REC button or the e button on the remote control.
Tallennus Valitse ohjelma, jonka haluat tallentaa. Ykkösen aamu Uutiset Muokkaa
The programmes you have selected for recording are indicated by the the programme guid
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symbol in
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How to use Sonera Viihde
How to use Sonera Viihde
Programme guide
Remote recording instructions You can also time a programme on the go. Use your laptop, tablet or smartphone and your Sonera Tunnus ID to log into www.sonera.fi/tallennus and time away! You can do this also by logging into Omat Sivut and selecting Sonera Viihde and Kanavaopas/tallennus (programme guide/recording).
The programme guide lists scheduled programmes and can be used to record standard channels directly. If you have purchased a digital set-top box with a recording feature (DVR), you can record pay-TV programmes (in addition to free-to-air channels) on the box. The DVR must in that case be connected to the broadband network and the electrical network. The DVR may, however, be on standby. Select a group of channels to change the channel – in the example, the selected channel group is Peruskanavat (free-to-air channels). You may also create your own list of favourite channels (Suosikit). To add a channel to your list of favourites, select the heart icon next to the channel of your choice.
Symbols
R
Programme recording scheduled
RR
Series recording scheduled The channel has not been added to favourites The channel has been added to favourites
To time the recording of a programme, select either the R button next to the programme or select the name of the programme to display its details. If you do not have DVR, the options displayed are “Verkkoon” (store online) or “Jatkuvasti” (Regularly). The R symbol turns green when the scheduling is successful. Programmes with series recording are marked with a blue R symbol. For more information on series recording, see the next page.
If you have DVR but get an error message ”Ei yhteyttä tallentavaan digiboksiin” (PVR connection missing), you need to check that the PVR and the service router are correctly connected and that both devices are on.
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How to use Sonera Viihde
How to use Sonera Viihde
Series recording
How to watch recordings
You may also set your device to record your favourite show regularly, for example once a week for 12 weeks, and save yourself the trouble of scheduling the recording each week. Open the details of the programme you wish to record and select ”Jatkuvasti” (regularly) to set the recording. This view will give you more information on, for example, the upcoming recordings. “Muokkaa sääntöä” (edit rule) allows you to edit the days of the week on which you wish to record the programme in question.
All your completed and upcoming recordings can be found on the Tallennukset tab.
Here you can select recorded programmes for watching, edit and delete recordings, group recordings for example according to expiry date. To play a recorded programme, select the programme using the arrow buttons on the remote control and press OK.
Tallennukset
Recorded programmes
6. Toukokuuta
On the Tallennukset (recordings) tab you can see all programmes, including details, recorded on the DVR (if any). Here you can also delete programmes. Please note! The deletion is permanent; you cannot restore deleted programmes.
Tallennetut 060513
Matkapassi: Arktinen Kan...
060513
Ultimate Journeys (2)
040513
Vain frendejä
280413
Se Oikea
270413
Asema 62
270413
Frasier
270413
Koirakuiskaaja
260413
Simpsonit
Kanava: Aloitus:
YLE TV2 11:15
Kesto: 00:55
Matkapassin suosikkisarjan uusinnat jatkuvat. Ian Wright suuntaa Kanadan Arktisiin osiin, jossa hän opettelee käsittelemään koiravaljakkoa ja yöpyy Verkko 7h
Muokkaa tallenn...
Lajittele
3000 h
Poista
Please note! If you are using a DVR, the menu lists both the programmes you have stored and scheduled online and the programmes you have stored and scheduled on the harddrive of your DVR.
Tip: Use the search function to quickly find and time the programmes you want to record. For example, if you search for ”news” (or ”uutiset” in Finnish), you get all news in a single list and can choose to time them.
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The Tulevat tab allows you to browse programmes stored online and the DVR. You may also cancel timed recordings here. The Jatkuvat tab, on the other hand, allows you to view and delete scheduled series recordings.
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How to use Sonera Viihde
How to use Sonera Viihde
Press the right arrow of the remote control in the Tallennukset (recordings) menu to access the Ohjelmoinnit (scheduled recordings) tab and edit, group and delete scheduled programmes.
Tallennukset 6. Toukokuuta
Ohjelmoinnit 060513
Matkapassi: Arktinen Kan...
080513
Simpsonit
040513
Aamusydämellä
Kanava: Aloitus:
YLE TV2 11:15
Kesto: 00:55
Matkapassin suosikkisarjan uusinnat jatkuvat. Ian Wright suuntaa Kanadan Arktisiin osiin, jossa hän opettelee käsittelemään koiravaljakkoa ja yöpyy Verkko 7h
Muokkaa tallenn...
Lajittele
How to use the video rental store
Press the MENU button on the remote control and select Videovuokraamo (video rental store).You may search for example by name or go directly to the SF Anytime video rental service, select a video to rent and press OK. Enter the PIN code (PIN1) you received from Sonera using the number keys on your remote control and press OK. The PIN2 code is for adult entertainment, for example for unlocking movies in the Xotic video rental service. The charge for the rented video is shown on the TV screen when you order, and you are billed for it subsequently on your broadband bill.
3000 h
Poista
You may start watching a programme you are recording before the recording ends. If you stop watching a recorded show before it ends, you may start watching it again either from the beginning or pick up where you left. Katsotuimmat
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060513
Matkapassi: Arktinen Kan...
060513
Ultimate Journeys (2)
040513
Vain frendejä
280413
Se Oikea
270413
Asema 62
270413
Frasier
270413
Koirakuiskaaja
260413
Simpsonit
In most cases, you have different versions to choose from: for example, standard quality, HD and 3D. If a movie is available dubbed in Finnish, the dubbed version is marked by a Finnish flag. If there is no flag, the movie is in its original language and the subtitles are in the language selected from the subtitle settings. The video rental store also offers recommendations based on the movies and actors you have searched for.
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How to use Sonera Viihde
How to use Sonera Viihde
If you want to search for a particular movie, press the yellow button on the remote control to use the search function. Use the arrow buttons on the remote control to find the letter you want from the letter table and press OK until you have typed the entire text. You may search for movies using the name of the movie or with a search term (Hakusana). Search terms include the names of movies, directors and actors and or other words. For more information on the search function, see chapter Search below.
Tip: Example: A movie is available in both standard and HD quality and you have added it to your favourites. There are no different language versions available. Recommendations are shown at the bottom of the screen.
Example: The movie is available in a dubbed in Finnish version and in a subtitled original version.
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You may write the search terms also by using the number keys on the remote control. For example by pressing the number key 2 you may type the letters a, b or see depending on the number of times you press it.
Search results
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How to use Sonera Viihde
How to use Sonera Viihde
Programme library Many of the channel packages available for Sonera Viihde offer a programme library, which allows you to watch TV whenever suits you the best.
The episodes of TV series are listed in series-specific folders in chronological order. For each episode, the minutes watched are shown, and you can continue watching an episode from where you left off.
Unfinished episodes are marked with
, completed episodes with
.
The Kirjastot (libraries) tab contains the programme libraries that are included in the channel packages you have ordered. The currently available selection of channel package programme libraries are listed on the Sonera Viihde programme chart and online at www.sonera.fi/viihde. The main view of the programme library has two sections: Tilatut (subscribed) and Tilattavissa (available for subscription). Each section lists the programme libraries according to service/channel name. The subscribed programme libraries are the ones included in the channel packages you have subscribed to. The available programme libraries are of channel packages you are not currently subscribing to.
All seasons and episodes in one place The movies and series in programme libraries can be added to personal favourites by clicking on the favourite icon (the same as the Muista button in the picture above) and by pressing OK on the remote control.
The programmes have been categorized either according to type or programme. After you have found the programme you want to watch, press OK on the remote control to start watching. You can rewind, forward and pause programmes in the programme libraries similarly to saved programmes
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How to use Sonera Viihde
How to use Sonera Viihde
Catch Up
Search
All Sonera Viihde orders automatically include the Catch Up service, which relieves the TV viewer of schedules and enables a new way of enjoying what Sonera Viihde has to offer. Catch Up refers to timeshifting, which means that a programme can be watched or interrupted and then continued after a certain amount of time – a week, sometimes even a month later – at whatever time. You may longer need to worry if you missed the latest episode of your favourite show! Catch Up is particularly useful when watching a live sports broadcast. You can start watching a live broadcast from the beginning during the last minute it is being aired, if you wish, pause it at anytime and continue watching at a more convenient time, forward and rewind and return to the live broadcast whenever you want.
Tip!
The search function (Haku) allows you to search programmes simultaneously from programme libraries and the video rental store.
The search starts when you have entered the first three characters. The more characters you type, the more specific the search results will be. You may search for example by an actor’s or a movie’s name or use some other search term. You can limit the search to all folders or an individual folder.
TV programmes that have already been shown can be found in the programme library.
Catch Up stores the programme in the Sonera network where they are available to Sonera Viihde subscribers for a limited amount of time. At the moment, MTV Sport 1 HD, MTV Sport 2 HD, MTV Juniori, Discovery Channel and Cartoon Network offer Catch Up. New channels are added to the list of Catch Up enabled channels all the time. For an up-to-date list, please see www.sonera.fi/kanavakartta. The channels that have Catch Up are marked with the symbol on the programme guide. After a programme is finished, it becomes available in the programme library. Search results
When you start watching, press OK to indicate whether you want to start from the beginning or from where the programme is currently at.
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How to use Sonera Viihde
How to use Sonera Viihde
Mix packages If you have subscribed to the Mix package, you can choose the channels in your package directly from your TV. Channels are listed according to category. You are allowed to change the mix of channels once every calendar month. The Mix-paketit (Mix packages) tab is displayed in the main menu for everybody, also to customers who do not subscribe to a Mix package.
How to change/remove channels You are allowed to change the mix of channels once every calendar month. Start by pressing the green button on your remote control.
When you subscribe to a Mix package and press the MENU button on your Sonera Viihde service for the first time, you will be prompted to select the channels in your mix (Valitse kanavat, select channels). If you wish to do it immediately, select Aloita nyt (start now). If you wish to do it later, continue normally and select Mix-paketit (Mix packages) when it’s most convenient to you. Until then, your Mix package channel list remains empty.
How to select channels
If you wish to remove a previous selection, select it and press OK. The “Valitut” (selected) column displays the channels you have chosen to include in your Mix. If you wish to cancel an unsaved selection, select the channel and press OK a second time. After you have selected the required number of channels for your Mix, press the yellow button on your remote control. Please note! You can change channels once in a calendar month.
Start by pressing the green button on your remote control. Browse the channel categories and the included channels using the arrow buttons on the remote. When you select a channel, a short description of it appears in a violet window on the top of the screen. Press the INFO button to open and close the channel description window.
How to save and confirm a channel selection To confirm your selection, press OK. Use the same button to remove a selection. After selecting the the channels you want to include in your Mix, save your choices by pressing the yellow button on your remote control. Confirm by entering your PIN1 code. You will receive a confirmation saying “Kanavat on tallennettu ja ne ovat katseltavissa kahden tunnin kuluessa” (‘you have successfully saved the channels. They will be available within 2 hours’). Next, you will be automatically redirected to the general Mix channel package view. Press BACK or EXIT on the remote control to return to watching TV.
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If you have already changed your Mix, the green button will not activate, and you will be prompted: “Voit vaihtaa tämän Mix-paketin kanavia seuraavan kerran tulevan kalenterikuukauden alussa” (‘the next time you may change the channels in your Mix package is in the next calendar month’).
Several Mix packages If you have subscribed to more than one Mix package, your packages will be listed on the left. Move from one package to another using the arrow buttons. You need to select, save and confirm your selections separately for each package.
Content changes If changes have been made that affect the channels in your packages, you will receive a notification prompt when you press the MENU button.
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How to use Sonera Viihde
Remote control on your mobile Sonera provides smartphone applications that facilitate everyday life. Most of our applications are available on iPhone and Android phones, and the Minun Sonera app also on Windows Phone.
Sonera Viihde, Kake Kake is a smart remote control app which is operated in the same way as the regular Sonera Viihde remote control. It has all the same buttons and functions as your remote control and you can move easily from one view to another by swiping left and right. You do not need to register or log in to use Kake, just connect your smartphone to the service router. Kake identifies any digital set-top boxes linked to the service router automatically. Each smartphone is given a name, which is displayed whenever someone is controlling the TV on their mobile.
Settings
6. Sonera Viihde settings (Asetukset) Under settings, you can adjust the following Sonera Viihde features: channel lists, subtitling language, aspect ratio, system settings and sound settings.
Videovuokraamo
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Ohjelmakirjasto
Asetukset
Tietoa palvelusta
Teksti-TV
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Settings
Settings
Channel lists (Kanavalistat)
Image settings (Kuva)
You may create and edit channel lists under Kanavalistat. You may for example set up a channel list including only sports channels, children’s channels, music or your favourite channels.
Asetukset Kanavalistat
Kuvasuhde
Tekstityskieli
Tarkkuus
Kuva
Asetukset
Ääni ja kieli Vianmääritys Tallennukset
Kanavalistat
Luo uusi
Tekstityskieli
Näytä/muuta
Kuva
Poista
Järjestelmä Lapsilukko PIN1 kysely
Ääni ja kieli Vianmääritys Tallennukset Järjestelmä Lapsilukko PIN1 kysely
Kuvasuhde
Adjust the image settings under Kuva to change the aspect ratio: normal (Normaali) (4:3) is the aspect ratio of old televisions, for example, whereas widescreen Laajakulma (16:9) – Fullscreen displays all TV programming in the full screen and Laajakulma (16:9) - Pillarbox retains the original aspect ratio of the programme in question.
Asetukset Subtitling language (Tekstityskieli) Select your preferred subtitling language under Tekstityskieli of the following options: Swedish (ruotsi), Finnish (suomi), Danish (tanska) and Norwegian (norja). You may also choose not to have subtitles.
Kanavalistat Tekstityskieli Kuva
Normaali (4:3)
√ Laajakulma (16:9) - Fullscreen Laajakulma (16:9) - Pillarbox
Ääni ja kieli Vianmääritys Tallennukset Järjestelmä
Under Tarkkuus you will find resolution settings. You may choose between the resolutions 576p, 720p, 1080i-, 1080p24-, 1080p25- and 1080p50.
Lapsilukko PIN1 kysely
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Settings
Troubleshooting and common problems
Sound and language settings (Ääni ja kieli)
Asetukset Kanavalistat
Audioformaatti
Tekstityskieli
Audiokieli (ensisijainen)
Kuva
Audiokieli (toissijainen)
Ääni ja kieli Vianmääritys Tallennukset Järjestelmä Lapsilukko PIN1 kysely
Use sound and language settings (Ääni ja kieli) to select the audio format (Audioformaatti). The options are analogue (stereo) and digital. If your television supports digital sound or your digital set-top box is connected to an external sound source such as a home entertainment system, we recommend you select digital sound.
7. Troubleshooting and common problems These pages contain solutions to some of the most common problems that may occur. Please remember to try to reboot your digital set-top box or the entire Sonera Viihde service first – this often helps.
Tip!
Tip!
The sound-related choices affect the sound of TV programmes, rented videos and programme library movies alike. Certain programmes and videos in the video rental service are Dolby Digital. To enjoy them to the fullest, digital sound is recommended. Please note! After selecting digital sound, volume control on the remote control of your digital set-top box is no longer available.
Always start troubleshooting by turning off your service router and digital set-top box and turning it back on after a short while. Turn the power on first in the service router before switching on the digital set-top box.
Settings for the hearing or visually impaired Certain TV channels offer sound and subtitling services for the hearing or visually impaired. Activate subtitling for the hard-of-hearing by selecting Dutch (hollanti) as the subtitling language. For the visually impaired, the Ääni and kieli menu offers the text-to-speech synthesizer option.
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Troubleshooting and common problems
Questions and answers Problem
Solution
The yellow or the red light remains lit on the screen for a long time
Make sure you have connected the network cable to the yellow output of the service router. If it is connected properly, the 3 and Broadband lights should be lit on the front panel of the service router. Are you sure the service router is on and the Broadband light is lit or blinking? Are you sure your Sonera broadband has already been activated?
PIN code related problems
If the codes do not work, contact customer service/fault service at 0206 90101 (mcc/lnc) (Mon to Fri from 8am to 10pm and Sat and Sun from 9am to 8pm). If you have forgotten your PIN1 code, you can order it on Omat Sivut. If you have forgotten your PIN2 code, you need to call customer service. Read more at: www.sonera.fi/pin
Troubleshooting and common problems
If a problem occurs which is not described on page 55, restart the service by disconnecting the power cords of the digital set-top box and the service router/broadband modem for 45 seconds. First reconnect the service router/broadband modem, and make sure the internet connection is restored. Finish by plugging in the digital set-top box and restarting Sonera Viihde as described on page 23. If this does not help, restore the factory settings as described on the next page. If you decide to restore the factory settings, make sure you have your Sonera Viihde user ID and password at hand.
In case of any questions or problems, please contact: Fault service, tel. 020 690 101 (mobile call charge/local network charge) Mon to Fri from 8am to 10pm, Sat from 9am to 8pm.
The first or third red light is lit and the digital set-top box cannot be started. Make sure that all devices are properly installed and have power.
Press the green button on the remote control and make sure that you have selected “kaikki kanavat” (all channels) from the channel list. Press the green button again to move between channel lists. To exit, press TV/EXIT. Start by rebooting the service router and the digital set-top box. If the problem persists after the reboot, try if using another HDMI or SCART cable affect the audio/video.
Channels are missing or displayed incorrectly
If you are using some other device between the service router and the digital set-top box (such as an AC data adapter, a switch or a router), disconnect it and try again. Connect the digital set-top box directly to the yellow LAN port of the service user using an Ethernet cable.
Image or sound problems
Sonera Customer Service: 0200 17000 (mobile call charge / local network charge) Mon–Fri 8am–8pm and Sat 9am–4.30pm
For instructions for use, advice and tips related to Sonera Viihde and other home electronics, contact the
Helpson hotline at 0600 10100 (€2.25 per min + lnc/mcc), Mon to Fri from 8am t0 8pm, Sat from 9am to 4.30.
If you have replaced the cable between your telephone socket and the service router with a longer one, switch it back to the cable you received with the installation package and use the longer Ethernet cable between the service router and the digital set-top box instead.
Tip!
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No image or sound
Restart the digital set-top box (by unplugging the power cord for about 10 seconds). Make sure that the SCART or the HDMI cable is connected to both the television and the digital set-top box. Also make sure that you have selected the correct image source from the TV.
The remote control does not work
Make sure you are pointing the remote control towards the front panel of the digital set-top box. Change the batteries of the remote control if necessary.
The language of the movie I rented is not the one I want
Check the language settings and start the movie again.
Whenever you think you might need to restore the factory settings to solve a problem, first try selecting ”Remove software” and see if that helps. Restoring the factory setting does not affect your stored programmes. When you unplug the digital set-top box or modem, the box will re-download the software. Therefore you need to make sure that the service router is connected to the Internet before you restart the digital set-top box.
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Glossary
Troubleshooting and common problems
How to restore factory settings: Models VIP1903, VIP1963, VIP1003, VIP1853 and VIP2835
You will find the model number on the front panel of the set-top box.
1. Unplug the power cord of the digital set-top box. 2. Have the remote control ready. 3. Reconnect the digital set-top box and point the remote control (models VIP1903 and VIP 1963) towards the digital set-top box and press the INFO button on the remote control repeatedly. On the VIP1003 and 1853 remote, press the MENU button. On the VIP 2853 digital set-top box: • Switch off the digital set-top box from the switch on the back of the device. • Press the button on the top panel of the digital set-top box until the blinking light turns red (from green). • Press the INFO button on the remote control when you see the welcome text ”Tervetuloa Soneran TV-palveluun”.
1.
Glossary Catch Up The programmes of certain pay-TV channels are available in programme libraries for seven days. For an up-to-date list of channels with the Catch Up function, see the channel chart at www.sonera.fi/kanavakartta.
Dolby Digital A digital sound format containing six channels of sound: left, right, center, right surround, left surround and low-frequency signals.
EPG (electronic programme guide) Electronic programme guide.
Ethernet A packet-based local network technology (LAN) with which an Ethernet network cable is used.
Remote recording Sonera Viihde customers are able to schedule recordings remotely at www.sonera.fi/omatsivut.
Full HD A symbol indicating that a television set is a high-definition television enabling a 1920 x 1080 pixel resolution (1080i and 1080p).
HD (High Definition) A high definition technology for television that provides a high-quality resolution for television.
HDMI (High Definition Multimedia Interface) 4. The digital set-top box will now start. Continue pressing the INFO button (VIP1903 or VIP1963) or the MENU button (VIP1003 or 1853) repeatedly and pointing the remote towards the digital set-top box until a blue menu appears on the screen.
Digital interface between a receiver and an HD display device for image and sound. Enables HD. Cf. SCART. Please note! High definition image requires an HD Ready or a Full HD television.
Programme library A service that comes with certain channel packages enabling you to watch movies and series whenever suits you the best.
PIN code (personal identification number) A password for identifying oneself in a system. In Sonera Viihde, a PIN code is required for confirming premium charge orders.
Resolution The resolution in televisions is the number of pixels that makes up an image. For example, a typical value on a TV screen is 1920 x 1080 pixels.
RJ11 interface The internal network of the concerned building is based on CAT3 cabling (telephone network cabling).
RJ45 interface The internal network of the concerned building is based on CAT5 cabling (LAN cabling).
SCART A European standard connector for transferring audio and video from one device to another. HD image is not available. Cf. HDMI.
5. Select the SYSTEM menu and then OK. 6. Select REMOVE SOFTWARE and OK. 7. Select FACTORY RESET and OK. 8. Navigate to EXIT and press OK. 9. Select REBOOT WITHOUT SAVING under EXIT OPTIONS. The digital set-top box will now reboot itself.
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Online storage (cloud service) A Sonera Viihde feature where Sonera Viihde subscribers may schedule to record and store programming from 13 free-to-air channels on dedicated Sonera servers. Each Sonera Viihde subscriber gets 3,000 hours worth of storage space. Recordings are stored for 90 days.
WLAN (wireless local area network) Wireless local area network technology allowing different network devices to be connected without cables.
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Sonera’s service numbers for consumer customers CUSTOMER SERVICE
0200 17000 (from abroad: +358 200 1 7000) (lnc/mcc) Mon to Fri 8am to 8pm, Sat 9am to 4.30 FAULT SERVICE
0206 90101 (lnc/mcc) Mon to Fri from 8am to 8pm, Sat from 9am to 4.30pm
1410199. The information is based on the situation in December 2015. TeliaSonera Finland Oyj reserves the right to change the information. TeliaSonera Finland Oyj, Sonera Customer Service, P.O. Box 0400, FI-00051 SONERA
