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Intronis Spring 2017 Release Release Notes
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Introduction This release note contains information regarding the Intronis Spring Release. This document provides important product information that may not be covered in the product manuals such as new features, upgrades, and problems fixed.
New in this Version The Intronis Spring Release contains several new additions: •
A new and improved UI: A new and improved (HTML5) user interface for managing
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computers, templates and integrations with: o The removal of all Silverlight-dependent components o A contextual organization of features for enabling Administrator to do more with fewer clicks o Tool tips and captions with descriptions features and function o Optimized Graphics flat buttons and colors for improved portal performance Microsoft Hyper-v Offline Backup – If enabled, in the event of a VSS error from Microsoft, the VM will be automatically shut down, backed up offline and then restarted when the backup is complete. Performance improvements for backup specifically for agents that have multiple backup sets Added support for Microsoft Windows Server 2016 Added support for VMware vSphere 6.5 (with TLS 1.0 only)
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Added support for Google Chrome and Microsoft Edge
Intronis ECHOplatform Supported Platforms Operating Systems • • • • • • • • • • • • • •
Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft
Windows Windows Windows Windows Windows Windows Windows Windows Windows Windows Windows Windows Windows Windows
10 7 8.1 Server 2016 (Standard Edition) Server 2012 R2 (Standard Edition) Server 2012 Server (Standard Edition) Server 2012 R2 Essentials Server 2008 SP2 Server 2008 R2 Server 2008 R2 Small Business Server 2011 Vista with SP1 (32 bit, 64 bit) Server 2003 with SP1 (32 bit, 64 bit) 2003 Small Business Server with SP1
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SQL Server • • • •
Microsoft SQL Server 2008 Standard Microsoft SQL Server 2012 Standard Microsoft SQL Server 2014 Standard Note - SQL Databases running in Full recovery mode will not have their transaction logs truncated
Exchange • • • •
Microsoft Exchange 2007 Microsoft Exchange 2010 (when installed on Windows or Small Business Server 2011; does not support DAG Microsoft Exchange 2013 (when installed on Windows or Small Business Server 2011; does not support DAG Microsoft Exchange 2016
Server 2008/2012 Standard Editions or clustered environments) Server 2008/2012 Standard Editions or clustered environments)
Virtual Machine Support • •
VMware ESX/ESXi/vCenter 5.0, 5.1, 5.5, 6.0, 6.5 (with TLS 1.0 only) - All supported versions require a VMware Essentials license or higher. Includes support for clustered environments. Hyper-V 2008 R2, 2012, 2012 R2 o Clustered environments are not supported
Imaging and BMR Support • • • • • • • • • •
Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft
Windows Windows Windows Windows Windows Windows Windows Windows Windows Windows
10 7 8.1 Server 2008 Server 2008 R2 Small Business Server 2011 Server 2012 Server 2012 R2 Server 2012 R2 Essentials Server 2016
BMR Support •
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Hard disk controllers o SCSI o IDE o SATA Boot types/disk partition styles o MBR
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GPT
Upgrading to Intronis Spring 2017 Release The upgrade process for this Release is completely automated. You will not have to spend time redeploying the software to take advantage of these new features.
Fixed in Current Release • Fixed an issue where the backup package overage value was in the account snapshot report was truncated if the value exceeded 1,000.
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Fixed an issue where a running backup would only display if it was started in the past 7 days.
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Fixed an issue where files were incorrectly marked as stray.
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Fixed an Exchange Mailbox-level restore issue where not all items were visible in the restore wizard
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Fixed an issue where the Exchange Mailbox-level backup does not retry the connection after a timeout
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Fixed a reporting issue where a portal report listed all items as successfully backed up even when some failures occurred
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Fixed an issue where multiple entries of the same email address were not allowed in the overusage alert
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Fixed an issue where a backup could hang if the plugin usage calculation took too long
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Fixed an issue where stray files were not shown in the restore snapshot view
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Fixed an issue where logs couldn’t be shown when the backup set had a ‘\’ in the name
Fixed a memory issue for Hyper-V Rapid Recovery during backup Fixed an issue where the error detail was not being shown when a web exception was thrown after an Exchange Mailbox-level backup error
Fixed an issue where a the file and folder revision information was inaccurate Fixed an issue where the “Download Action Log” icon was not visible on the account page Improved an installation error message when no free space was found in the temporary directory Fixed an issue in the dashboard where account details were not shown when an account is expanded Fixed an issue where a stray file cleanup process caused backups to hang Fixed an Exchange Mailbox-level issue where a remote Powershell user was unable to execute a command even with the proper permissions
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Improved the UI to clarify that an email address is required for EWS authentication (rather than a simple username)
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Fixed an issue where a restore failure from the local vault did not retry downloading data from the cloud
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Fixed an Exchange Mailbox-level restore failure when a mailbox subfolder was deleted.
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Fixed a VMware Standard restore issue where a restore from a secondary catalog would fail without an error message
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Fixed an issue where stray file cleanup processes may never complete especially when they are for large data sets. The system will now pick up where it left off on a daily basis.
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Fixed an issue where if a user refreshed the backup selections page, it would redirect them to the Activity tab
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Fixed an issue where the secondary catalog button would not work after pressing cancel in the ‘Select a Catalog’ window’
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Fixed an issue where local storage for Rapid Recovery could not be selected for a VM when creating a backup set
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Fixed an issue where the BMR download link does not work
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Fixed an issue where the currency code for new trial accounts is wrong
Fixed an issue where the “Reminder” folder caused backups to hang Fixed a file and folder caching issue where successive backups were taking longer than the initial backup.
Fixed an issue where no items were available when choosing to restore objects from an image (in Rapid Recovery) Fixed an issue on the dashboard where statuses were inaccurate Fixed the support/knowledgebase link Fixed an issue where stray file processes deadlocked Fixed a Connectwise issue where some tickets were not received Fixed a formatting issue in the resolution steps in the logs Fixed an issue where internal API failures were incorrectly causing errors/warnings Fixed a number of UI issues, specifically in the new backup and restore menus.
Fixed in the Previous Release • Fixed an issue where physical imaging fails for volumes with partially allocated clusters • Fixed in issue where VHD/X restores failed when source volume capacity is not a multiple of 1 MB
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Fixed an issue where an SQL backup hung for a large database
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Fixed a BMR restore problem where a backup from an older agent cannot be restored when the volume with the system reserved setting is set as an OEM partition
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Fixed an issue where an asynchronous backup causes catalog concurrency issues for large file and folder backups and continues to run when disabled
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Fixed a file and folder issue where creating or editing a backup set displays an incorrect page size when expanding a folder
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Fixed a VMware QuickSpin incremental backup failure resulting from an empty change ID
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Fixed a backup issue where the stray files process runs for over 24 hours causing backup jobs to fail
Fixed a physical imaging problem where a base disk is corrupted by a system shutdown during the differential merge process
Fixed an asynchronous backup failure due to a memory issue Fixed a backup problem where the backup may fail due to a mismatched or older catalog revision number
Contacting Technical Support Our free phone support is available 8AM – 9PM EST, Monday – Friday.1-800-569-0155, option 1
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