Starblazer Setup Guide _repaired

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StarBlazer Guide Bentley Walker Ltd, 116 Elm Grove, Hayling Island, Hampshire, PO11 9EH, England Telephone: +44 2392 463 943 Tech Support: +44 2392 311 118 Fax: +44 2392 461 465 StarBlazer Guide Contents StarBlazer Specifications StarBlazer Coverage Grades of Service Fair & Acceptable Usage Policies Quality of Service Graphs IP Options Tech Support Contact Details Modem Configuration, Installation Program Instructions Modem Configuration, Front Panel L.E.D.s Modem Configuration, Rear Panel Modem Configuration, Using Installation Program CW Test Troubleshooting & Diagnostics FAQ StarBlazer Installation Form Bentley Walker Ltd, 116 Elm Grove, Hayling Island, Hampshire, PO11 9EH, England Telephone: +44 2392 463 943 Tech Support: +44 2392 311 118 Fax: +44 2392 461 465 Page 3 Page 5 Page 7 Page 8 Page 10 Page 12 Page 13 Page 15 Page 19 Page 20 Page 21 Page 26 Page 30 Page 32 Page 33 StarBlazer Guide StarBlazer Specifications The StarBlazer combines cost effective hardware with extensive DVB and IP capabilities. New inbound access schemes and embedded technology give the StarBlazer speed and efficiency. Below you can review information on the StarBlazer architecture and the VSAT technical specifications are on the next page. Network Architecture The StarBlazer network consists of a central hub, many VSAT terminals usually based in remote locations, and a satellite channel. The hub consists of base band equipment and a RF terminal (RFT). Each remote terminal is composed of a small outdoor antenna (the Outdoor Unit - ODU) and the StarBlazer modem (the Indoor Unit - IDU). The indoor unit is a standalone box that connects to the user's PC (or another device) via an Ethernet LAN. Bentley Walker Ltd, 116 Elm Grove, Hayling Island, Hampshire, PO11 9EH, England Telephone: +44 2392 463 943 Tech Support: +44 2392 311 118 Fax: +44 2392 461 465 StarBlazer Guide StarBlazer Specifications Network Frequency Bands: Ku, Extended Ku, C or Extended C-band Protocols Supported TCP, UDP, ARP, ICMP, Static Routing Other Protocols (Optional) SNMP, X.25, Async (X.3/X.28/X.29) IP Addressing Classes: 252 & 248 Subnet Masks IP Multicast: UDP Enhanced IP (Optional): RIP V1, V2, IRDP, DHCP, NAT, IGMP Remote Terminal - Outdoor Unit Antenna Size (typical): Ku-Bands: 0.75m, C-Bands: 1.2m Operating Temperature: -40° to +60°C Humidity: Up to 100% Transmitter BUC: 0.5W to 2W Ku-bands, 2W C-Bands LNB: Standard TVRO type: NJR2753 Remote Terminal - Indoor Unit RF Input /Output: Two F connectors RG6 Cable Data Interface: 10/100BaseT LAN Receiving Frequencies: 950-2150 MHz Transmitting Frequencies: 950-1525 MHz Size: 213x220x88 mm Weight: 1.35 kg Operating Temperature: 0° to +50°C Relative Humidity: 10 to 90% Downlink Capabilities: 512kbps to 52.5 Mbps Uplink Capabilities: 38.4 kbps to 512kbps Standard: DVB Modulation: QPSK Coding: Viterbi and Reed-Solomon Bentley Walker Ltd, 116 Elm Grove, Hayling Island, Hampshire, PO11 9EH, England Telephone: +44 2392 463 943 Tech Support: +44 2392 311 118F Fax: +44 2392 461 465 StarBlazer Guide StarBlazer Coverage The footprint above shows both the coverage of both Hellas Sat and Eurobird. Depending on your location you will need a dish at least 0.75m, 0.96m or 1.20m in size and will need to use either Hellas Sat at 39 degrees east or Eurobird at 28.5 degree east. StarBlazer Guide StarBlazer Coverage With the introduction of the extended coverage on Hellas Sat at 39 degrees east it would be beneficial to some sites that move over from Eurobird to Hellas Sat. The Eurobird footprint below has been modified to show which sites need to make any changes. StarBlazer Guide Grades Of Service There are four Grades of Service available on the StarBlazer service, they each have different download and upload data rates, traffic volume amounts and contention ratios. They are detailed below: Grade of Service Bronze Silver Gold Platinum Download Speed (Max) Upload Speed(Max) Download Traffic Vol. per month Upload Traffic Vol. per month 512 Kbps 512 Kbps 512 Kbps 1024 Kbps 128 Kbps 256 Kbps 256 Kbps 256 Kbps 1 GByte 2 GByte 3 GByte 4 GByte 125 MByte 400 MByte 600 MByte 800 MByte Bentley Walker Ltd, 116 Elm Grove, Hayling Island, Hampshire, PO11 9EH, England Telephone: +44 2392 463 943 Tech Support: +44 2392 311 118 Fax: +44 2392 461 465 StarBlazer Guide Fair Usage and Acceptable Usage Policies The Fair Usage Policy (FUP) and Acceptable Usage Policy (AUP) have been defined to provide a high quality Internet access service via satellite with a consistent customer experience at an acceptable price. The implementation manages end user behaviour to prevent an unfair and an unacceptable use of the network. All Customers must therefore agree to the FUP & AUP prior to service commencement. Customers are not likely to be affected by the restrictions imposed by these policies if their usage is typical for the majority of Internet users and comprises of web surfing and a reasonable amount of data download. Typical behaviour that may incur restriction comes from excessive use of peer-to-peer software and supplying large communities of PCs connected to a single StarBlazer. We strongly discourage: Use of bots to search for newsgroup, website or database content, Launching of unsolicited repeat traffic to a specific address or addresses (DoS), Driving un-accelerated traffic, SPAM email distribution, Viruses. To ensure that all subscribers have equal and fair access to the service the provider may: Prioritise or block specific network traffic Deactivate any site in breach of this policy Modify its policies from time to time The volume of inbound and outbound data generated by each StarBlazer site is measured. The generated volume measured is aggregated over a defined period, e.g. the previous 30 days. This data volume is compared with the thresholds defined in the Fair Usage Policy. If the threshold has been reached, the speed of the connection will be restricted. The restrictions will be removed once the aggregated volume for the moving defined period goes below the threshold again. Inbound and outbound data volumes will be measured independently and will cause the implementation of individual traffic restrictions: Outbound restrictions will be applied on a connection if the measured outbound volume exceeds the defined outbound threshold of the service provided, inbound restrictions will be applied accordingly based on the defined inbound threshold. StarBlazer Guide Fair Usage and Acceptable Usage Policies Thresholds & Restrictions The thresholds for the application of speed restrictions to individual customer connections depends on the bandwidth subscription package purchased. The thresholds are detailed below: Download Speed (Max) Upload Speed(Max) Download Traffic Vol. per month 512 Kbps 512 Kbps 512 Kbps 1024 Kbps 128 Kbps 256 Kbps 256 Kbps 256 Kbps 1 GByte 2 GByte 3 GByte 4 GByte Package Bronze Silver Gold Platinum Restrictions: In the following definitions, the 100% volume figure corresponds to the specified traffic volume per chosen Grade of Service, depending on the bandwidth package purchased. Fair Usage Policy - Download Speeds: Volume Light Limit Medium Limit Heavy Limit Token Limit Fair Usage Policy > 100% > 200% > 300% > 400% Upload Speeds: Light Limit Medium Limit Heavy Limit Token Limit Sites that continue to exceed the limit over an above 400% will be placed in restriction state during peak hours and may be subject to suspension. Bentley Walker Ltd, 116 Elm Grove, Hayling Island, Hampshire, PO11 9EH, England Telephone: +44 2392 463 943 Tech Support: +44 2392 311 118 Fax: +44 2392 461 465 Fax: +44 2392 461 465 StarBlazer Guide Quality Of Service Graphs If you wish to see how much traffic your connection has passed over the last 30 days then you can access the QOS page from your satellite modem. http://217.159.0.81 Please email a request to [email protected] to obtain your graphs if you do not have access to the QOS page. Bentley Walker Ltd, 116 Elm Grove, Hayling Island, Hampshire, PO11 9EH, England Telephone: +44 2392 463 943 Tech Support: +44 2392 311 118 StarBlazer Guide Quality Of Service Graphs You can easily see how much you have downloaded and how much you have uploaded with simple bar graphs, if you feel that your system is performing slowly then you can request graphs to check if your bandwidth has been restricted in anyway. Bentley Walker Ltd, 116 Elm Grove, Hayling Island, Hampshire, PO11 9EH, England Telephone: +44 2392 463 943 Tech Support: +44 2392 311 118 Fax: +44 2392 461 465 StarBlazer Guide IP Options Single or Multiple IP Subnet Masks The StarBlazer service is available with a multiple IP range for use on or local area network or a single use for on a singular computer, VOIP equipment, server or router. You can choose whether to have a singular IP or a multiple IP set-up before you start your service, which is when you choose your Grade of Service (bandwidth level). If you choose to use a singular IP set-up and decide at a later date that you would like to have more than one IP address for use on a local area network then we can change that for you. Singular IP set-up would provide you with a Subnet Mask of: 255.255.255.252 Multiple IP set-up would provide you with a Subnet mask of: 255.255.255.248 - with this option you would have 4 available IP addresses that can be used on internet devices. The cost of having 4 available IP addresses is only a one-off charge of just 275 Euros. To choose a Singular IP set-up for your connection when you are starting your service simply select the Single IP option at the bottom of the Installation Form which is included at the back of this guide. Please send your complete Installation Form to [email protected] at least 24 hours before you wish to start your service. To choose a Multiple IP set-up for your connection when you are starting your service simply select the Multiple IP option at the bottom of the Installation Form which is included at the back of this guide. Please send your complete Installation Form to [email protected] at least 24 hours before you wish to start your service. To change from using a Singular IP set-up to the Multiple IP set-up simply use our Online Support Centre to request this. Instructions on using the Online Support Centre to request changes to your service and report technical problems are included in this guide on page. Please allow 48 hours for your IP address set-up to be changed. Bentley Walker Ltd, 116 Elm Grove, Hayling Island, Hampshire, PO11 9EH, England Telephone: +44 2392 463 943 Tech Support: +44 2392 311 118 Fax: +44 2392 461 465 Fax: +44 2392 461 465 StarBlazer Guide Technical Support Contact Details Tech Support Paul Email MSN Messenger [email protected] [email protected] [email protected] Telephone Fax 0044 2392 311118 0044 2392 461465 0044 2392 311118 [email protected] [email protected] [email protected] 0044 2392 311110 0044 2392 461465 0044 2392 311118 James Email MSN Messenger Yahoo Messsenger Telephone Fax Bentley Walker Ltd, 116 Elm Grove, Hayling Island, Hampshire, PO11 9EH, England Telephone: +44 2392 463 943 Tech Support: +44 2392 311 118 StarBlazer Guide Technical Support Contact Details Neil Email MSN Messenger Yahoo Messsenger Telephone Fax [email protected] [email protected] [email protected] 0044 2392 311103 0044 2392 461465 0044 2392 463943 Bentley Walker Ltd, 116 Elm Grove, Hayling Island, Hampshire, PO11 9EH, England Telephone: +44 2392 463 943 Tech Fax: +44 Support: 2392 +44 461 2392 465 311118 StarBlazer Guide Modem Configuration Before you can configure your StarBlazer modem you will need to send a completed Installation Form to Bentley Walker Ltd at least 24 hours previous to configuring your modem. The Installation Form is available under Installation & Activation Forms in the support section of our web site: http://bentley-walker.com/form_star-blazer.php If you are unable email us because you do not yet have access to the Internet then you can fax a completed Installation Form to +44 (0) 2392 461465 There is a copy of an Installation Form at the back of the guide. Please call our Technical Support Team on +44 (0) 2392 311118 if you have any questions. Also email: [email protected] Once you have received your configuration document you should have the following information. Site ID - Use this to identify this connection to Bentley Walker Ltd. Tech ID - Enter this into the Installation Program. ODU Offset - Enter this into the Installation Program. Dish Azimuth Angle - Dish Angle Bearing Please refer to the Dish Set-Up Guide. Dish Elevation Angle - Dish Angle Bearing Please refer to the Dish Set-Up Guide. Dish Skew Angle - Dish Angle Bearing Please refer to the Dish Set-Up Guide. StarBlazer IP Address - StarBlazer s IP Address once you re online. Subnet Mask - StarBlazer s & your LAN s Subnet Mask once you re online. To set-up the StarBlazer modem you need to install the Installation Program, which can be obtained by contacting our Technical Support Team. Unfortunately at current the Installation Program is only available for Windows 98, 2000 or XP computers, to install the program please follow the instruction on the next couple of pages. Bentley Walker Ltd, 116 Elm Grove, Hayling Island, Hampshire, PO11 9EH, England Telephone: +44 2392 463 943 Tech Support: +44 2392 311 118 Fax: +44 2392 461 465 Run the VSAT360Einstallation executable that you have received from Bentley Walker Ltd, you should see the InstallShield Wizard window below: Click the Next > button to continue. Please read the License Agreement and then click the Yes button if you accept the License Agreement to continue. Please install the application into the default location on your computer, there is a chance that the modem may not be able to communicate with the computer during set-up if the application is not in the default location. Please click the Next > button to proceed without changing the destination of the installed application. You can choose the type of installation that you wish to perform; it is recommended that you choose that Typical type of installation. Please click the Next > button to continue. Please leave the default entry for the Program Folders; once installation is complete you can completely remove the application as the modem uses TCP/IP to connect to your PC. Please click the Next > button to continue with the default entry. Please click the Finish button to complete the installation of the application. StarBlazer Guide Modem Configuration Please copy the .lpf file that you have received from Bentley Walker Ltd into the directory: C:\VSAT360E_Install\lpf If you have not received a .lpf file then please contact our Technical Support Team. At this point, we advise you to restart your computer it is not obligatory, however it is good practice to restart your computer after installing applications on the Windows platform. Front Panel LEDs PWR Indicates if the StarBlazer is powered up. Rx On when VSAT s Receiver Components are receiving data, indicates lock on the Outbound. SYN On when VSAT detects the synchronization/control PID from the HUB. CON On when communication link is active. Tx Blinks when a signal is transmitted to the HUB. PC On when connection to the PC is active. Bentley Walker Ltd, 116 Elm Grove, Hayling Island, Hampshire, PO11 9EH, England Telephone: +44 2392 463 943 Tech Support: +44 2392 311 118 Fax: +44 2392 461 465 StarBlazer Guide Rear Panel Connections Bentley Walker Ltd, 116 Elm Grove, Hayling Island, Hampshire, PO11 9EH, England Telephone: +44 2392 463 943 Tech Support: +44 2392 311 118 Fax: +44 2392 461 465 StarBlazer Guide Modem Configuration Plug the power cord into the power socket on the reverse panel of the modem and connect the Ethernet port on the modem to the Ethernet port on your computer. It is just as possible to use two straight Ethernet Cables and a network switch or network hub to connect your StarBlazer to your computer however it is better to use the crossover cable method as there is less components to be at fault, it is amazing how many Ethernet Components fail. Set the TCP/IP settings on your computer to DHCP so that it automatically gets an IP Address assigned to it by the modem. Turn on the modem and after a few seconds the PWR and PC LEDs on the front panel of the modem should be on. StarBlazer Guide Modem Configuration Run the 360Installation program (Shortcut icon shown below) The Installation program window shown below should open. Notice that in the Log Messages section the program scans for the StarBlazer and finds it on Port 1, the PC is then given an IP Address by the modem; If your PC does not find the modem please check your LAN cable and TCP/IP settings. StarBlazer Guide Modem Configuration Click the Set ODU Offset button to open the input window below, enter 0 . Click the OK button to continue. Click the Set Tech ID button to open the input window below, enter the Tech ID you have received from Bentley Walker Ltd after sending a completed Installation Form. Click the OK button to enter the Tech ID and continue. StarBlazer Guide Modem Configuration The Log Messages display should say that the ODU Offset has been set to 0KHz and the Config File has been loaded, the name of the Config File will be different from that shown in the picture below as it is dependent on the satellite that you are using. Click the Send Config to IDU button to send the configuration to the modem. The Log Messages display should indicate that the parameters have been sent successfully. StarBlazer Guide Modem Configuration Please then click the Reset IDU button to reset the StarBlazer modem. You will be asked if you are sure that you want to reset the IDU, please click Yes to continue. Once the modem has reset it is configured and ready to be commissioned. The commissioning process consists of performing a CW Test to ensure that the transmit signal from the ODU is as perfect as possible to ensure good data throughput capabilities. Of course, before you can commission the modem your satellite dish must be assembled and aligned on order to check the transmit signal. Please refer to the dish assembly and alignment section of this guide for help in that area. You can also contact our Technical Support Team. StarBlazer Guide CW Test To perform a CW Test you will need to have your Rx and Tx cables connected between your modem and your dish. Please always have the modem switched OFF whenever you plug-in or un-plug the Tx and/or the Rx cable. Failure to do so can result in your modem breaking. Once you have the Cables connected run the Installation program and watch to see that the PC connects with the modem in the Log Messages window. If you are not already in communication with our Technical Support Team already please contact them now, the activation must be done over the telephone as some slight adjustment to your dish is likely while we watch the effect your adjustments have on the signal that is being transmitted. It is best to have at least two people present for the commissioning of the modem as once person can relay information on the telephone and one person can make the adjustments to the dish, it is quite hard and also very dangerous to adjust a dish, especially a roof or wall mounted dish whilst holding a telephone. The most likely adjustment that you will need to make to the dish is the skew angle, this affects the polarization of the signal, if your polarization is wrong then the your data will not be received correctly at the HUB and the effect would be slow performance of the modem. The estimated skew angle for your location should have been given to you after submitting your completed Installation Form, using this angle as a starting position can work well if you do not have a spectrum analyser or satellite meter with which to peak the signal before the CW Test. For instructions on adjusting the skew angle of the dish please refer to the dish assembly and alignment section of this guide. Thank you. Please never enter CW Mode if you have not been instructed to do so by our Technical Support Team, this is very important. Thank you. StarBlazer Guide CW Test When Instructed by a member of our Technical Support Team please click the Set Tech ID button and enter cwmode and click the OK button to continue. Please enter the L-Band Frequency specified by the Bentley Walker Technician with whom you are speaking. StarBlazer Guide CW Test While in CW Mode we will check your CW Test signal and advise you on what adjustments need to be made to the dish, you can make an adjustment and we will watch the affect it is having on the CW Test signal. Once the signal is looking good we will ask you to tighten up the bolts on the dish to fix it in place and then to click the Exit CW Mode button on the computer to exit CW Mode and stop transmitting the CW Test signal. StarBlazer Guide CW Test & Set-up Completion After the CW Test is complete it will normally take about 10 minutes for the connection to become live. Once the connection is live all the LEDs on the front panel of the StarBlazer modem will be ON, the Tx LED may be blinking as it blinks when the modem send a signal. The StarBlazer will now be using the IP Address details that you should have received after sending your Installation Form to us. You will be able to browse the Internet. TCP/IP Accelerator Proxy Setting: The StarBlazer modem has a built in TCP/IP Accelerator that can be activated by entering the IP address of the modem and port 9877 as a Proxy Server in the LAN Settings of your web browser. To find the IP of your StarBlazer modem open Command Prompt by clicking on the start menu and selecting Run , enter cmd and press Enter to open Command Prompt. Type ipconfig into the Command Prompt window and press Enter to see your DHCP assigned IP Address details. The IP that you should use with the port 9788 is called the Default Gateway in the reply from the ipconfig command. You do not have to use the TCP/IP Accelerator however it is advised as it improves the initial delay time to connect to a web site that is always present on any satellite system. You can activate it and see the difference it makes and then decide if you wish to use the feature or not. At this point your modem is fully set-up, commissioned and live on the Internet. Congratulations on your new Satellite Internet Connection. We hope you enjoy your time with us. Thank you. StarBlazer Guide Troubleshooting & Diagnostics Fault No. 1 Corrective Actions No PC LED 1- LAN Cable problem. Check that you have a crossover cable and that it is not damaged. 2- Check that there is no hub betwe PC and StarBlazer modem. 3- Test with another set of LAN cable(s) 2 No RX LED 1- The dish is not pointed properly 2- Trees or hedges block the line to satellite 3- The LNB on the antenna is faulty 4- StarBlazer modem voltage supply t the LNB is faulty. Check the DC Voltage between the centre pin and the outer ring of the RF IN F should be approximately 20 VDC at the IDU, check antenna end of cable for voltage also. 5- Check that RX cable is not damaged and properly connected to LNB and StarBlazer modem. 6- Check that StarBlazer modem is configured properly. 7- StarBlazer modem is damaged. 8- It is raining or snowing heavily. 9- A general problem occurred at the HUB. Please call our Technical Support Team for information. 3 No SYN LED 1- StarBlazer is not properly configured. StarBlazer Guide Troubleshooting & Diagnostics No CON LED 4 1- The dish is not pointed correctly. 2- Trees or hedges block the line of sight to the satellite. 3- The StarBlazer is shut down by a command at the HUB. 4- The ODU on the antenna is faulty. 5- StarBlazer modem voltage supply the ODU is faulty. Check the DC Voltage between the centre pin and the outer ring of the RF IN F connector. It should be approximately 20 VDC. If TX cable is too long: voltage supply can be too low or Transmit signal too weak. 6- Check that TX and properly connected to ODU and StarBlazer modem. 7- Check that StarBlazer modem is configured properly. 8- StarBlazer modem is damaged. 9- It is raining or snowing heavily. 10- A general problem occurred at the HUB. Please call our Technical Support Team for information. 11-The StarBlazer is in CW mode at the HUB 5 StarBlazer Damaged 1- After turning on the StarBlazer modem there is no LED coming on at all. 2- The PC LED is not going on although the PC is connected and PC & LAN equipment tested and found to be working with other equipment. StarBlazer Guide FAQ I was told to leave my StarBlazer switched on all the time, even after shutting down my computer. Why is this advantageous for me? 1- If you switch off your StarBlazer and then turn it back on, it can take up to four and a half minutes to achieve full two-way connectivity at its proper speed. Leaving your StarBlazer on ensures you can always access the Internet immediately. 2- Leaving your StarBlazer o will indicate to the HUB that your StarBlazer is working, should the link ever fail the Network Operations Centre at the HUB is notified immediately. 3- In the event of an internal software upgrade for the StarBlazer being released your modem will automatically download it during the multicast download to the entire network rather than being performed individually later. What kind of LAN Cable should I use to connect to my StarBlazer? 1- A straight cable should be used between the StarBlazer and a hub or switch as well as between a hub or switch and a PC. 2- Use a crossover cable when connecting directly between a PC and the StarBlazer. I would like to replace my old PC, which is working with my StarBlazer. How do I set it up on my new PC? 1- Set your PC to DHCP (automatic IP allocation) 2- Set the StarBlazer IP and port 9877 as a Proxy Server in your browser settings. How many PCs can I connect to my StarBlazer? 1- There is no specific limitations on the number of PCs connected to your StarBlazer. Do not forget that the more PCs you connect the less performance you will receive unless your application for the system does not require a lot of bandwidth per PC. We recommend: Not more than 4 for TCP/IP Internet Browsing. Not more than 11 for other applications. This document was created with Win2PDF available at http://www.win2pdf.com. The unregistered version of Win2PDF is for evaluation or non-commercial use only. This page will not be added after purchasing Win2PDF.