Transcript
StoreOnce 2700, 2900, 4500, 4700, and 4900 Service and Maintenance Guide
Abstract This is the Maintenance and Service guide for the HPE StoreOnce 2700, 2900, 4500, 4700, and 4900 Backup products and has been updated for 3.16.1 software. These products are also referred to as StoreOnce Backup single node rack products.
Part Number: BB877-90942 Published: March 2017 Edition: 8
©
2014, 2017 Hewlett Packard Enterprise LP
Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein. Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website.
Acknowledgments Intel®, Itanium®, Pentium®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in the United States and other countries. Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. Java® and Oracle® are registered trademarks of Oracle and/or its affiliates. UNIX® is a registered trademark of The Open Group.
Contents Part numbers for replacement parts..........................................................6 HPE StoreOnce and HPE ProLiant documentation.............................................................................6 Accessing HPE ProLiant documentation.............................................................................................6 Accessing the HPE D6000 Disk Enclosure documentation.................................................................6 Identifying the StoreOnce processor model........................................................................................ 7 HPE StoreOnce 4900 44TB Backup server ....................................................................................... 7 Disk enclosure configurable parts....................................................................................................... 8 HPE StoreOnce 4700 24 TB Backup.................................................................................................. 9 HPE StoreOnce 4500 24 TB Backup................................................................................................ 10 HPE StoreOnce 4500/4700 (24TB) and 4500 (48TB) Expansion Modules.......................................12 HPE StoreOnce 2900 24 TB Backup................................................................................................ 12 HPE StoreOnce 2700 8 TB Backup.................................................................................................. 13
General StoreOnce maintenance activities.............................................15 Preparing for StoreOnce maintenance activities............................................................................... 15 HPE StoreOnce Remote Support........................................................................................... 15 Powering off the system before performing maintenance activities........................................15 Powering on the system after completing maintenance activities.......................................... 15 Upgrading BIOS or hardware firmware components.........................................................................16 Updating firmware using the StoreOnce GUI......................................................................... 16 Updating firmware using the StoreOnce CLI.......................................................................... 17 Upgrading StoreOnce software......................................................................................................... 17 POST messages and troubleshooting...............................................................................................18 Tasks that are unique to HPE StoreOnce Backup.............................................................................18 Rack stability..................................................................................................................................... 18
Identifying problems................................................................................. 19 Example alert for a failed disk........................................................................................................... 19 Using the StoreOnce GUI to identify a failed disk............................................................................. 19 Viewing the Events Log.......................................................................................................... 19 Viewing the failed disk in the Hardware tree...........................................................................20 Using the StoreOnce CLI to identify a failed disk.............................................................................. 21
System motherboard replacement...........................................................25 StoreOnce-specific motherboard replacement information............................................................... 25 Motherboard spares part numbers.................................................................................................... 25 DIMM locations..................................................................................................................................25 Identifying the Activation Key for the iLO4 license............................................................................ 26 iLO and BIOS configuration after replacing the motherboard............................................................26 Configuring iLO and RBSU settings....................................................................................... 26 RBSU settings........................................................................................................................ 27 iLO4 settings...........................................................................................................................29
The HP p1228 RAID controller..................................................................30 The p1228 RAID card in a StoreOnce 4900 server...........................................................................30
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HP p1228 spares part numbers..............................................................................................30 Location of the HP p1228 RAID cards (server rear view).......................................................31 HP p1228 RAID card ports..................................................................................................... 31 Identifying a RAID controller failure................................................................................................... 31 Replacing the HP p1228 controller....................................................................................................32
The HP p1224 RAID controller..................................................................34 HP p1224 controller in StoreOnce systems.......................................................................................34 Part numbers.......................................................................................................................... 34 Location of the RAID cards (server rear view)........................................................................35 Identifying a RAID controller failure................................................................................................... 36 Replacing the HP p1224 controller....................................................................................................36
RAID cache module and SuperCapacitor failures.................................. 39 About the SuperCapacitor and RAID cache module......................................................................... 39 Replacing the RAID cache module and SuperCapacitor...................................................................39
Replacing Fibre Channel cards................................................................ 41 VTL over Fibre Channel ................................................................................................................... 41 StoreOnce Catalyt over Fibre Channel..............................................................................................41
Disk enclosures for StoreOnce 4900 Backup......................................... 42 Disk enclosure components.............................................................................................................. 42 When replacing Drawer Assembly and Power Block Assembly .......................................................42 Powering on the disk enclosure.........................................................................................................42 Powering off the disk enclosure.........................................................................................................43 After replacing a component..............................................................................................................43
Expansion shelves.................................................................................... 45 After replacing a component..............................................................................................................45 Storage shelves with HPE StoreOnce 4700 Backup.........................................................................45 Storage shelves with HPE StoreOnce 4500 Backup.........................................................................47
Disk replacement....................................................................................... 49 StoreOnce 4900 Backup RAID configuration.................................................................................... 49 Distributing the disk drives correctly....................................................................................... 49 StoreOnce 4700, 4500, 2900 and 2700 RAID configuration............................................................. 50 Ordering the correct replacement disk for a failed disk..................................................................... 50 Replacing a hot plug disk in a disk enclosure of a StoreOnce 4900................................................. 50 Important Safety information...................................................................................................51 Installing the drives in a StoreOnce disk enclosure................................................................ 51 Replacing a hot-plug hard disk in a StoreOnce 4900, 4700, 2900 or 2700 Backup system............. 53 Rebuilding storage if multiple disks fail and a RAIDset is broken......................................................56
StoreOnce Backup system LEDs............................................................. 57 LEDs and StoreOnce GUI................................................................................................................. 57 StoreOnce 4900 Backup system server LEDs.................................................................................. 57 StoreOnce 4900 Backup disk enclosure LEDs..................................................................................59 Hot-plug drive LEDs.......................................................................................................................... 63
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Hot-plug drive LEDs on HPE StoreOnce 4900 Backup server units...................................... 63 Hot-plug LEDs on disks in HPE StoreOnce 4900 Backup disk enclosures............................ 63 1 Gbit ethernet port LEDs..................................................................................................................65 10 Gbit ethernet card LEDs............................................................................................................... 66 Fibre Channel card LEDs.................................................................................................................. 66
The QR ISO image..................................................................................... 68 The StoreOnce QR ISO image..........................................................................................................68 Download Quick Restore ISO Image ................................................................................................68 Create a bootable QR USB Stick...................................................................................................... 68 Delete storage................................................................................................................................... 69 Boot the appliance and install the StoreOnce software ....................................................................69 Performing a configuration restore ................................................................................................... 70
Support and other resources................................................................... 72 Accessing Hewlett Packard Enterprise Support................................................................................ 72 Accessing updates............................................................................................................................ 72 Customer self repair.......................................................................................................................... 72 Remote support................................................................................................................................. 73 Warranty information......................................................................................................................... 73 Regulatory information...................................................................................................................... 73 Documentation feedback...................................................................................................................74
Additional regulatory information............................................................75 Belarus Kazakhstan Russia marking.................................................................................................75 Turkey RoHS material content declaration........................................................................................76 Ukraine RoHS material content declaration...................................................................................... 76
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Part numbers for replacement parts HPE StoreOnce and HPE ProLiant documentation This Service and Maintenance Guide for HPE StoreOnce Backup products supplements the ProLiant Maintenance and Service Guides. For hardware issues on the StoreOnce Backup system, the appropriate ProLiant guide is the primary source of information. Spares part numbers are provided in the ProLiant guides. This StoreOnce guide contains only information that is not included in the ProLiant documentation.
Table 1: ProLiant guide for the server component of HPE StoreOnce Backup HPE StoreOnce Backup system
HPE ProLiant server
HPE StoreOnce 4900 Backup
ProLiant DL380p 8SFF G8 server
HPE StoreOnce 4700 24TB Backup
ProLiant DL380p 8SFF G8 server
HPE StoreOnce 4500 24TB Backup
ProLiant DL380p 12LFF G8 server
HPE StoreOnce 2900 24TB Backup
ProLiant DL380p 12LFF G8 server
HPE StoreOnce 2700 8TB Backup
ProLiant DL360p 4LFF G8 server
IMPORTANT: Always use the StoreOnce CLI commands or the StoreOnce GUI when upgrading the BIOS, hardware firmware, and StoreOnce software.
Accessing HPE ProLiant documentation For more information about replaceable components that are standard for base ProLiant servers: Procedure 1. 2. 3. 4.
Go to http://www.hpe.com/info/enterprise/docs. Select the Servers & Management Software link. Select HPE ProLiant Gen8 server. In the Models / Subcategories area, select HPE ProLiant DL380p or HPE ProLiant DL360p, as appropriate. 5. Scroll to the Service and maintenance section. 6. Open the guide and look at the Illustrated Parts Catalogue. The following tables provide a checklist with part numbers of all replaceable components that are unique to HP StoreOnce Backup systems. These parts and their replacement procedures are not referenced in the relevant HPE ProLiant server guide and are described only in this guide.
Accessing the HPE D6000 Disk Enclosure documentation The HPE D6000 Disk Enclosure is a component of the StoreOnce 4900 Backup system.
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Part numbers for replacement parts
Procedure 1. 2. 3. 4.
Navigate to http://www.hpe.com/support/hpesc. Enter D6000 as the product name and click Go. Select HPE D6000 Disk Enclosure from the Results list. Select the Manuals tab, and then select the Service and Maintenance link.
Identifying the StoreOnce processor model Both processors in the server node must be the same model. Always replace a faulty processor with a processor of the same model. IMPORTANT: The E5-2680v2 processor is only supported on StoreOnce software version 3.12.0 and later. Update all firmware to the latest provided in the 3.12.0+ software release before backing up to a server node configured with the E5-2680v2 CPU. Procedure 1. Use the StoreOnce GUI to identify the processor model. Go to Hardware — Server — CPU. 2. Look at the information in the Model column.
HPE StoreOnce 4900 44TB Backup server This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx. If the problem exists in the online source, use the feedback form to log the problem: http://partsurfer.hpe.com/ContactUs.aspx.
Table 2: HPE StoreOnce 4900 server spares part numbers Part
Description
Part number
Hot plug?
Processor
Intel Xeon E5-2690 Eight-Core 64-bit processor 2.90 GHz. See the note at the end of this table.
670521-001
No
Processor
Intel Xeon E5-2680v2 Ten-Core 64-bit processor 2.8 GHz. See the note at the end of this table.
730235-001
No
Processor Heatsink
Standard efficiency heatsink
662522-001
No
PSU
1200 W, Platinum Plus, 94%
660185-001
Yes Table Continued
Identifying the StoreOnce processor model
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Part
Description
Part number
Hot plug?
Motherboard
Motherboard DL380p IVB
732143-001
No
Cache 512Mb
SmartArray on motherboard
633540-001
No
Memory DIMM
Memory (DIMM) 16GB, PC3-12800R-11, dual-rank 684031-001
No
Hard disk (server unit)
1TB, 7,200 rpm, SFF, 6G, dual port
653954-001
Yes
1Gbit FlexLOM Ethernet SPS-BD ETHERNET 1Gb 4P 331FLR ADPTR Controller
634025-001
No
RAID controller p1228 (two per system)
SPS-PCA p1228 w/o Encryption
728099-001
No
Internal SAS cable
SPS-CA SFF RIBBON MINISAS
675610-001
No
SuperCapacitor
ASSY, CA/CAPACITOR,36",FL
660093-001
No
RAID cache
PCA, DDR3 MINIDIMM MOD 244P 1Gx72
633542-001
No
Fibre Channel card (two HP 8Gb Dual Channel PCI-e to Fibre Channel per system) Host Bus Adapter
489191-001
No
8Gb FC SFP+
SPS-SFP, 8GB, FC Shortwave
468508-001
Yes
10Gb Ethernet SFP+
ASSY, 10Gb SR SFP+
455885-001
Yes
10 GbE card (two per system)
HP NC552SFP Dual Port 10GbE Server Adapter
615406-001
No
PCIe riser card PCA
SPS-BD RISER STORAGE
800611-001
No
Disk enclosure configurable parts This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx. If the problem exists in the online source, use the feedback form to log the problem: http://partsurfer.hpe.com/ContactUs.aspx. The following table lists the replacement parts for the disk enclosure.
Table 3: Spares part numbers for the disk enclosure Part
Description
Part number
Hot plug?
Power cord
SPS-CORD AC PWR IEC RT A
142258-004
Yes
Drawer
SPS-ASSY D6000 DRAWER BRICK HDD
663680-001
No
SPS-BLANK HD SLIMLN INTR
389015-001
Yes
* Hard disk blank
Table Continued
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Disk enclosure configurable parts
Part
Description
Part number
Hot plug?
Right bezel ear
SPS-BEZEL EAR RIGHT D6000
663681-001
Yes
Power supply
SPS-POWER SUPPLY 1200W P
579229-001
Yes
IO module
SPS-BD D6000 SAS IO MODULE
663679-001
No
LCD
SPS-CHASSIS D6000 LCD
712430-001
No
Fan
SPS-FAN SYSTEM
413996-001
Yes
Power block
SPS-ASSY D6000 POWER BLOCK w/POWER
689128-001
No
4 TB Hard disk
SPS-DRV HD 4TB 6G 7.2K 3.5 SAS MDL
743405-001
Yes
External SAS cable, server to disk enclosure
SPS-CA EXT HYB MSAS HD TO MSAS
717429-001
No
External SAS cable, between drawers on disk enclosure
SPS-CA,EXT MINI SAS, 0.5M
408765-001
No
*
IMPORTANT: * Drawer (663680-001) and Power Block (689128-001) parts must not be replaced at the same time. Only replace one of these at a time and ensure the D6000 is powered up for at least 5 minutes before replacing another component in order to preserve the D6000 system values stored in each drawer. See When replacing Drawer Assembly and Power Block Assembly on page 42.
HPE StoreOnce 4700 24 TB Backup The following table contains the spare parts for the main components in the server unit. See the HPE StoreOnce 4500/4700 (24TB) and 4500 (48TB) Expansion Modules on page 12 for information about the hard disks in the storage expansion shelf and the SAS cabling from the server unit to the expansion shelf. NOTE: The disks in the server unit are different from the disks in the expansion shelf. Be sure to order the correct replacement disk for the location where the disk has failed. This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx. If the problem exists in the online source, use the feedback form to log the problem: http://partsurfer.hpe.com/ContactUs.aspx.
HPE StoreOnce 4700 24 TB Backup
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Table 4: HPE StoreOnce 4700 24TB Backup spares part numbers (SPN) Part
Description
SPN
Processor (two per system)
Intel Xeon E5-2690 Eight-Core 64-bit processor - 2.90GHz. See note at the end of this table.
670521-001
Processor (two per system)
Intel Xeon E5-2680v2 Ten-Core 64-bit processor - 2.8-GHz. See note at the end of this table.
730235-001
Processor Heatsink
Standard efficiency heatsink
662522-001
Power supply (two per system)
1200 W, Platinum Plus, 94%
660185-001
Motherboard
System I/O board
662530-001
Memory DIMM (16 x 8 GB, eight per processor)
8GB, 1600MHz, PC3-12800R-11, DDR3-1600, Single-Rank, 1.5V, Dual In-Line Memory Module (DIMM)
664691-001
Hard disk (two in the server unit)
1TB, 7,200 rpm, SFF, 6G, dual port
653954-001
1Gbit FlexLOM Ethernet Controller
SPS-BD ETHERNET 1Gb 4P 331FLR ADPTR
634025-001
RAID controller p1224 (two per system)
SPS-PCA p1224 w/o Encryption
698465-001
Internal SAS cable (one per RAID card)
CBL, ASSY, MINI SAS HD to MINI SAS, Internal
729358-001
SuperCapacitor (one per RAID card)
ASSY, CA/CAPACITOR,36",FL
660093-001
RAID cache (one per RAID card)
PCA, DDR3 MINIDIMM MOD 244P 1Gx72
633542-001
Fibre Channel card (two per system)
HP 8Gb Dual Channel PCI-e to Fibre Channel Host Bus Adapter
489191-001( FC SFP = 468508-001)
10 GbE card (one per system)
HP NC552SFP Dual Port 10GbE Server Adapter
615406-001
PCIe riser card PCA.
SPS-BD RISER STORAGE
800611-001
HPE StoreOnce 4500 24 TB Backup The following table contains the spare parts for the main components in the server unit. Up to three storage expansion shelves may be added to the configuration. See HPE StoreOnce 4500/4700 (24TB) and 4500 (48TB) Expansion Modules on page 12 for information about the hard disks in the storage expansion shelf and the SAS cabling from the server unit to the expansion shelf.
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HPE StoreOnce 4500 24 TB Backup
NOTE: The disks in the server unit are different from those in the expansion shelf. Be sure to verify the location of the disk that failed and order the correct replacement disk. This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx. If the problem exists in the online source, use the feedback form to log the problem: http://partsurfer.hpe.com/ContactUs.aspx.
Table 5: HPE StoreOnce 4500 24TB Backup spares part numbers Part
Description
SPN
Processor (two per system)
Intel Xeon E5-2660 Eight-Core 64-bit processor 2.20GHz. See note at the end of this table.
670525-001
Processor (two per system)
Intel Xeon E5-2640v2 Eight-Core 64-bit processor 2.0-GHz. See note at the end of this table.
730239-001
Processor Heatsink
Standard efficiency heatsink
662522-001
Power supply (two per system)
SPS-POWER SUPPLY 750W 1U HEPB
660183-001
Motherboard
System I/O board
662530-001
Memory DIMM (9 x 8 GB DIMMs; 5 for the first processor, 4 for the second)
8GB, 1600MHz, PC3-12800R-11, DDR3-1600, Single-Rank, 1.5V, Dual In-Line Memory Module (DIMM)
664691-001
Hard disk (12 per system)
SPS-DRV HD 2TB 6G SAS 7.2K 3.5 DP MDL SC
653948-001
1Gbit Ethernet FlexLOM Controller SPS-BD ETHERNET 1Gb 4P 331FLR ADPTR
634025-001
RAID controller p1224 (one per system)
SPS-PCA p1224 w/o Encryption
698465-001
Internal SAS cable (one per RAID card)
CBL, ASSY, MINI SAS HD to MINI SAS, Internal
729358-001
SuperCapacitor (one per RAID card)
ASSY, CA/CAPACITOR,36",FL
660093-001
RAID cache (one per RAID card)
PCA, DDR3 MINIDIMM MOD 244P 1Gx72
633542-001
Fibre Channel card (one per system)
HP 8Gb Dual Channel PCI-e to Fibre Channel Host Bus Adapter
489191-001 (FC SFP = 468508-001)
10 GbE card (one per system)
HP NC552SFP Dual Port 10GbE Server Adapter
615406-001
PCIe riser card PCA.
SPS-BD RISER STORAGE
800611-001
Part numbers for replacement parts
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HPE StoreOnce 4500/4700 (24TB) and 4500 (48TB) Expansion Modules The two HPE StoreOnce Expansion Modules use the same storage enclosure, but their hard drive capacity is different. The StoreOnce 4500/4700 (24TB) Expansion Module contains twelve 2TB hard disks. The StoreOnce 4500 (48 TB) Expansion Module contains twelve 4TB hard disks. NOTE: The disks in the server unit are different from the disks in the expansion shelf. Be sure to order the correct replacement disk for the location where the disk has failed. This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx. If the problem exists in the online source, use the feedback form to log the problem: http://partsurfer.hpe.com/ContactUs.aspx.
Table 6: HPE StoreOnce 4500/4700 24TB Capacity Upgrade Kit spares part numbers Part
Description
SPNr
Fan module
Fan assembly for HP D2700 and D2600 Disk Enclosure
519325-001
Power supply (two per unit)
Hot-plug power supply—460 watts, high efficiency (HE), common slot
511777-001
I/O module
Controller board—SAS, Input-Output (I/O) module
519316-001
Hard disk backplane
Backplane board for HP D2600 Disk Enclosure— includes 12 slots for Serial Attached SCSI (SAS) disks
519317-001
Hard disks (12 per 4500/4700 24TB unit)
2TB 6G SAS MDL HDD
743403-001
Hard disks (12 per 4500 48TB unit)
SPS-DRV HD 4TB 6G 7.2K 3.5 SAS MDL STOR
743405-001
SAS cable, from RAID controller to SPS-CA EXT HYB MSAS HD TO MSAS the first shelf (and second shelf to second RAID controller for 4700)
717429-001
SAS cable, from expansion shelf to expansion shelf
408765-001
SPS-CA,EXT MINI SAS, 0.5M
HPE StoreOnce 2900 24 TB Backup The following table lists the spare parts for the main components in the server unit. NOTE: Storage expansion is only possible by adding a further six disks to the server unit.
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HPE StoreOnce 4500/4700 (24TB) and 4500 (48TB) Expansion Modules
This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx. If the problem exists in the online source, use the feedback form to log the problem: http://partsurfer.hpe.com/ContactUs.aspx.
Table 7: HPE StoreOnce 2900 24TB Backup spares part numbers (SPN) Part
Description
SPN
Processor (two per system)
SPS-PROC E5-2620 6C 2.0GHz 15M 95W
670529-001
Processor Heatsink
Standard efficiency heatsink
662522-001
Power supply (two per system)
SPS-POWER SUPPLY 750W 1U HEPB
660183–001
Motherboard
System I/O board
662530–001
Memory DIMM (6 x 8 GB DIMMs)
SPS-DIMM 8GB PC3L 10600R 512Mx4 IPL
664690–001
Hard disk (6 per system)
ZHP 4TB 6G SAS 7.2K 3.5IN MDL SC HDD
695842-001
1Gbit Ethernet FlexLOM Controller SPS-BD ETHERNET 1Gb 4P 331FLR ADPTR
634025–001
RAID controller p1224 (one per system)
SPS-PCA p1224 w/o Encryption
698465–001
Internal SAS cable (one per RAID card)
CBL, ASSY, MINI SAS HD to MINI SAS, Internal
729358–001
SuperCapacitor (one per RAID card)
ASSY, CA/CAPACITOR,36",FL
660093–001
RAID cache (one per RAID card)
PCA, DDR3 MINIDIMM MOD 244P 1Gx72
633542–001
10 GbE card (one per system)
HP NC552SFP Dual Port 10GbE Server Adapter
615406–001
PCIe riser card PCA.
SPS-BD RISER STORAGE
800611-001
HPE StoreOnce 2700 8 TB Backup NOTE: Storage expansion is not supported for this product. This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx. If the problem exists in the online source, use the feedback form to log the problem: http://partsurfer.hpe.com/ContactUs.aspx.
HPE StoreOnce 2700 8 TB Backup
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Table 8: HPE StoreOnce 2700 8TB Backup spares part numbers
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Part
Description
SPN
Processor (one per system)
SPS-PROC E5-2620 6C 2.0GHz 15M 95W
670529-001
Processor Heatsink
SPS-HEATSINK LOW END
667880-001
Power supply (one per system, second optional)
SPS-POWER SUPPLY 460W 1U HEPB
660184–001
Motherboard
SPS-BD SYS IO W SUBPAN HW
718781–001
Memory DIMM (3 x 8 GB DIMMS)
SPS-DIMM 8GB PC3L 10600R 512Mx4 IPL
664690–001
Hard disk (four per system)
SPS-DRV HD 2TB 6G SAS 7.2K 3.5 DP MDL SC
653948–001
1Gbit Ethernet Controller
SPS-BD ETHERNET 1Gb 4P 331FLR ADPTR
634025–001
RAID controller p1224 (one per system)
SPS-PCA p1224 w/o Encryption
698465–001
Internal SAS cable (one per RAID card)
CBL, ASSY, MINI SAS HD to MINI SAS, Internal
729358–001
SuperCapacitor (one per RAID card)
ASSY, CA/CAPACITOR,36",FL
660093–001
RAID cache (one per RAID card)
PCA, DDR3 MINIDIMM MOD 244P 1Gx72
633542–001
Part numbers for replacement parts
General StoreOnce maintenance activities Preparing for StoreOnce maintenance activities Procedure 1. Make sure that you have the correct Maintenance and Service guide for your product. There are a number of different models, and each product model has its own guide. 2. It is best practice to save the system configuration before carrying out maintenance activities and make sure it is copied to a local PC. Use the StoreOnce CLI command: config save devices 3. If you also have the Security Pack license installed and have applied encryption to any VTL libraries, NAS shares or Catalyst stores, ensure that the latest keystore has been saved. Use the StoreOnce CLI command: config save keystore See the StoreOnce CLI Reference Guide at http://www.hpe.com/info/storeonce/docs for more details about these commands.
HPE StoreOnce Remote Support HPE StoreOnce Remote Support uses STaTS to send remote event notifications from the StoreOnce System to HPE Support. If you have configured HPE StoreOnce Remote Support for use on your system, run the following StoreOnce CLI command before commencing the maintenance activity to suppress remote event reporting. system enable remoteeventsuppression "XYZ Maintenance" This prevents a support case being generated during the maintenance task. To return to normal mode after maintenance, run the StoreOnce CLI command: system disable remoteeventsuppression "XYZ Maintenance"
Powering off the system before performing maintenance activities Procedure 1. Use the StoreOnce GUI to power down the server (from the Device Configuration — Maintenance page). Or shut down the server using the StoreOnce CLI command: # system shutdown 2. For StoreOnce 4900 Backup, power off the disk enclosures manually using the Power On/Off switch on the back of drawer 2 of each disk enclosure. 3. For other StoreOnce systems, power off any storage expansion shelves manually using the Power On/Off switch on the back of each shelf.
Powering on the system after completing maintenance activities Procedure 1. For StoreOnce 4900 Backup, power on the disk enclosures and wait for 30 seconds. The power-on button is on the rear of Drawer 2.
General StoreOnce maintenance activities
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2. For other StoreOnce systems, power on any expansion shelves. The power-on button is on the rear of the expansion shelf. You may need to hold down the power on button for a few seconds. 3. Power on the server. The power-on button is on the front of the server. 4. Verify the status of the system from the StoreOnce GUI.
Upgrading BIOS or hardware firmware components Do not upgrade BIOS or hardware firmware components individually using downloads from the HPE Support website because currently supported firmware component updates are already embedded within the StoreOnce software. Always use the StoreOnce CLI or the StoreOnce GUI to implement BIOS and hardware firmware component checks and updates.
Updating firmware using the StoreOnce GUI Procedure 1. Select Firmware to view the firmware versions for hardware components, and to update firmware versions if required. The Firmware window appears with the following tabs: • Server: Contains firmware details for all server components. • Storage: Contains firmware details for all storage components. 2. To perform a check on the currently installed firmware versions for all components, click Scan. This action will populate the firmware tabs and may take several minutes to run. NOTE: If a firmware update is already in progress, the scan will fail. After running a Scan, the Recommended Action field in the component list is updated to show whether individual components require an upgrade or a downgrade. Components requiring an upgrade are automatically selected. Components requiring a downgrade are not automatically selected. A downgrade takes longer to complete and is optional for some components, such as hard drives. It may be carried out separately, if required, after the upgrade has completed. NOTE: When the firmware updates are initiated, the backup devices will be taken offline. Before performing this step, check that there are no outstanding backup jobs pending. IMPORTANT: Do not shutdown or reboot your system or any system component until the final step. Special instructions may apply. 3. Click Update Selected or Update All. (Update All will attempt to update all components that are in the state where there is an update recommended; it will not try to update components that do not need an update.) The Status field will show which components are being updated and which updates have been completed In some cases, when the firmware update has been loaded, you will need to perform a reboot to complete the firmware update. If a reboot is required, a pop-up message will appear on your GUI screen after loading is completed. The message will also advise what type of reboot is required.
16
Upgrading BIOS or hardware firmware components
If a software reboot is needed, you will see a message asking if you want to reboot your system now or later. If you click Yes, your system will be rebooted. A power cycle, or cold reboot, requires that the system must be shut down for at least 60 seconds before powering on using the Power-On buttons on the appliance.
Updating firmware using the StoreOnce CLI Procedure 1. To show the status of firmware, run the StoreOnce CLI command: # hardware show firmware
2. To see if any firmware needs upgrading, check the Action column. IMPORTANT: Do not shut down or reboot your system or any system component until the final step. Special instructions may apply. 3. Use the hardware update firmware command, as required. For example, there may be instances where replacement hardware may need a firmware downgrade to bring it in line with the supported firmware version of the installed StoreOnce software on the system being maintained. (Use the force parameter in the command to enable this action.) The command syntax is: hardware update firmware The command will be applied across all server components or across all storage components. The all parameter updates all firmware components across all components. There may be instances where replacement hardware may need a firmware downgrade to bring it in line with the supported firmware version of the installed StoreOnce software on the system being maintained. Use the force parameter in the command to enable this, but be aware that the update will take longer to complete. 4. In some cases, when the firmware update has been loaded, you will need to perform a reboot to complete the firmware update. If a reboot is required, a pop-up message will appear on your GUI screen after loading is completed. The message will also advise what type of reboot is required. a. Reboot the system using the StoreOnce CLI command: system reboot b. Power down the nodes using the StoreOnce CLI command: system shutdown After the system has completely shutdown, wait at least 60 seconds before powering on using the Power-On buttons on the appliance.
Upgrading StoreOnce software To establish which StoreOnce software version is installed, click on StoreOnce in the Navigator and look at the Software Revision under System Information. To find out if a later software release is available, check HPE Support at http://www.hpe.com/support/ softwaredepot. If it is, download the software release and follow the instructions in the accompanying Release Notes to install the software. Supported web browsers for the StoreOnce Management GUI
Updating firmware using the StoreOnce CLI
17
• •
Internet Explorer 9, 10 and 11 (note that Internet Explorer 8 is not supported and some StoreOnce features will not work) Mozilla Firefox v23 and above and Firefox ESR24
Refer to www.hpe.com/storage/spock for the latest information about which browser versions are supported.
POST messages and troubleshooting The StoreOnce Management Console (GUI and Command Line Interface) are the primary sources of troubleshooting information. However, they do not capture power-on self-test hardware-related issues. Always refer to the appropriate HPE ProLiant Gen8 Maintenance and Service Guide for Power-On Self-Test (POST) information. To view POST messages you will need a system console attached to the HPE StoreOnce Backup system.
Tasks that are unique to HPE StoreOnce Backup The following tasks are described in this guide: • • • • • •
Replacing the motherboard Replacing the HP RAID controller Replacing the Cache module and SuperCapacitor Replacing removable hard disks Understanding StoreOnce LEDs Running the QR ISO
Rack stability To protect personnel and equipment, take the following steps to ensure that racks are stable. WARNING: To reduce the risk of personal injury or damage to equipment: • • • • •
18
Extend leveling jacks to the floor. Ensure that the full weight of the rack rests on the leveling jacks. Install stabilizing feet on the rack. In multiple-rack installations, fasten racks together securely. Extend only one rack component at a time. Racks can become unstable if more than one component is extended.
POST messages and troubleshooting
Identifying problems Example alert for a failed disk It is possible to configure recipients for SNMP traps or email alerts, as described in the HPE StoreOnce Backup User Guide for your product. These users will be notified of any problems with hardware components. You can also use the StoreOnce GUI and StoreOnce CLI, as described below, to identify problems and access alerts. The following examples illustrate how problems with a hard disk can be identified. The following event occurred: hardwarecomponent.failure Severity: Event code: Date: Appliance: System URL(s):
ALERT Ennnnnnnn Wed Jan 21 14:19:21 UTC 2013 HPCZ225101H9 http://, http://
component:drive, status:FAILED, location:drive S/N:5C7229P34B in bay 11 in Drawer 2 of driveEnclosure S/N:CZ7229P340:, Message: The drive is not ready and will not spin up., Diagnostic message: Reseat the drive. If reseating the drive does not resolve the issue, replace the drive., uuid:Drive_Missing_b1000085, eventId:00030002, level:ALERT, category:STORAGE_CLUSTER, overallStatus:DEGRADED, name: vs_02358fe6-0000-1000-b012-53344230334b
Using the StoreOnce GUI to identify a failed disk Viewing the Events Log Select Events. The alert is recorded in the Events window with Event Details at the bottom of the window.
Identifying problems
19
Viewing the failed disk in the Hardware tree NOTE: The disks in a StoreOnce 4900 server unit are different from those in the expansion shelf. Be sure to order the correct replacement disk. Procedure
20
•
The following example shows the Hardware tree expanded to show the disks in a server unit. The status of these is OK.
•
The following example shows the Hardware tree expanded to show the disk failure in the expansion shelf.
•
The following example shows the Hardware tree expanded to show the disk failure in a disk enclosure drawer.
Viewing the failed disk in the Hardware tree
Using the StoreOnce CLI to identify a failed disk The following StoreOnce CLI commands can also be used to identify hardware problems and to navigate the hardware tree for details about a specific component. • •
hardware show problems hardware show status
The following example illustrates how to use the StoreOnce CLI commands to find out more about the disk failures we have identified on the StoreOnce GUI. Procedure 1. To display warnings for all hardware components, run the StoreOnce CLI command: hardware show problems This will assist you in identifying the storage cluster and component that is causing a problem. 2. To drill down to the hardware component causing the problem, run the StoreOnce CLI command, hardware show status iteratively, where is the component with a DEGRADED status until the required component is displayed (it will have a status of FAILED or MISSSING). For example: StoreOnce4900: # hardware show status Name -------------------HPCZ230805V9 p1228 Storage System p1228 Storage System
Dev-id -----------------------------------33363437-3535-5A43-3233-303830355639 051662fb-0000-1000-b027-53344a303131 02abd2f6-0000-1000-b044-53344a30314d
Status -------OK DEGRADED OK
# hardware show status 051662fb-0000-1000-b027-53344a303131 Name -------------------p1228 Storage System Enclosure Pools Controller 1
Dev-id -----------------------------------051662fb-0000-1000-b027-53344a303131 CZ3320E200 pools-1 5001438025A26200
Status -------DEGRADED DEGRADED OK OK
Using the StoreOnce CLI to identify a failed disk
21
# hardware show status CZ3320E200 Name ----------------------Enclosure Drawer 1 Drawer 2 PowerSupplies
Dev-id ---------------------CZ3320E200 50014380308ADB00 50014380308ADB80 powerSupplies-1–2
Status -------DEGRADED DEGRADED OK OK
# hardware show status 50014380308ABE00 Name ----------------------Drawer 1 Disk 5000C50059001B57 Disk 5000C50059065D1F Disk 5000C500590686F7 Disk 5000C50059067767 Disk 5000C50059001F3B Disk 5000C5005906620F Disk 5000C5005907D57B Disk 5000C5005906811B Disk 5000C5005906790B Disk 5000C5005906ACC7 Disk 5000C5005906A0E7 Disk 5000C500590822FB Fans TemperatureSensors IOModule
Dev-id ---------------------50014380308ABE00 5000C50059001B57 5000C50059065D1F 5000C500590686F7 Drive_Missing_b10000d9 5000C50059067767 5000C50059001F3B 5000C5005906620F 5000C5005907D57B 5000C5005906811B 5000C5005906790B 5000C5005906ACC7 5000C5005906A0E7 5000C500590822FB fans-1-1 tempsensors-1-1 IOModule-1-1
Status -------DEGRADED OK OK OK MISSING OK OK OK OK OK OK OK OK OK OK OK OK
Other StoreOnce systems: # hardware show status Name -------------------HPCZ225101H9 p1224 Storage System p1224 Storage System
Dev-id -----------------------------------34303936-3738-5A43-3232-353130314839 02358fe6-0000-1000-b012-53344230334b 010e9a23-0000-1000-b01c-533442303034
Status -------DEGRADED DEGRADED OK
# hardware show status 02358fe6-0000-1000-b012-53344230334b Name -------------------p1224 Storage System Drawer 1 Pools Controller 1
22
Identifying problems
Dev-id -----------------------------------02358fe6-0000-1000-b012-53344230334b 50014380254FAD32 500143802050F740 pools-1 50014380254FAD30
Status -------DEGRADED DEGRADED DEGRADED DEGRADED OK
# hardware show status 50014380254FAD32 Name ----------------------Disk 5000C50055C1BB0B -
Dev-id ---------------------50014380254FAD32 5000C50055C1BB0B Drive_Missing_b1000103
Status -------DEGRADED OK FAILED
3. When you reach the faulty component, use the following command to display details and look at the diagnostic message for more information. hardware show status details For example: # hardware show status 50014380254FAD32 details Name ---------------------------------------------Dev-id = 50014380254FAD32 Status = DEGRADED message = type = driveEnclosure model = ServBP 4 serialNumber = firmwareVersion = location = Disk 5000C50055C1BB0B Dev-id = 5000C50055C1BB0B Status = OK message = type = drive model = MM1000FBFVR serialNumber = 9XG3601K00009316ZLN0 firmwareVersion = HPD8 location = Port: 1I Box: 2 Bay: 1 volumeName = LUN 1 capacity = 1.00 TB Dev-id = Drive_Missing_b1000103 Status = FAILED message = The drive has failed. type = drive model = serialNumber = firmwareVersion = location = Port: 1I Box: 2 Bay: 2 volumeName = LUN 1 capacity = 1.00 TB 4. After identifying the issue that needs to be corrected, follow the instructions in the relevant chapter of this guide. 5. Verify that all problems have been resolved. Rerun the StoreOnce CLI command: hardware show problems
Identifying problems
23
The output returned should now be blank.
24
Identifying problems
System motherboard replacement StoreOnce-specific motherboard replacement information IMPORTANT: For StoreOnce 4900 systems, if the status of the cache module on the failed motherboard is OK, transfer it to the replacement motherboard. When replacing the motherboard make sure that all items on the old motherboard are re-installed on the replacement motherboard, for example the SAS cables that connect to the internal disks in the server. For all HPE StoreOnce Backup models, refer to the appropriate ProLiant Maintenance and Service Guide for detailed instructions on replacing the motherboard. The following tasks are specific to HPE StoreOnce Backup: • • • •
•
Update iLO4 IP details. Update BIOS IDs on all products. Reinstate iLO4 licences on all products Run the StoreOnce CLI command, hardware show firmware node, to check that the firmware on the new motherboard is correct and run the StoreOnce CLI command, hardware update firmware node with appropriate parameters to update it, if necessary. After power up, it is necessary to re-write warranty serial numbers into BIOS. For assistance contact HPE Support at www.hpe.com/support/hpesc. CAUTION: When you reinstall cards after replacing the motherboard, be sure to install each card in its original slot, as shown in the rear view drawing.
Motherboard spares part numbers The motherboard for the HPE StoreOnce 4900 Backup is the DL380p IVB motherboard with sub pan, spares part number 732143-001. See the DL380p G8 Maintenance and Service Guide for more information about replacing the motherboard.
DIMM locations DIMM slots are numbered sequentially (1 to 12) for each processor. The supported AMP modes use the letter assignments for population guidelines.
System motherboard replacement
25
Figure 1: DIMM locations
Table 9: DIMM slot locations Model
Processor
Slots
HPE StoreOnce 4900 Backup
1
1,2,4,5,8,9,11,12
2
1,2,4,5,8,9,11,12
The locations of DIMM slots are also shown on the StoreOnce hood label inside the server.
Identifying the Activation Key for the iLO4 license All products are shipped with paper copies of the iLO4 licenses. If you no longer have these licenses and the board is still working for the iLO4 GUI connection via its management Ethernet port, make a note of the license before you remove the motherboard. (If it is not working, contact HPE Support.) Procedure 1. Log on to the iLO4 GUI. 2. Select the Administration Tab. 3. Select Licensing and make a note of the Activation Key.
iLO and BIOS configuration after replacing the motherboard Configure the RBSU (ROM-Based Setup Utility) settings BEFORE connecting the FC, network, and SAS cables to the server and BEFORE the system boots into the StoreOnce software, that is, during the server POST sequence.
Configuring iLO and RBSU settings After replacing the motherboard, for all products you must:
26
Identifying the Activation Key for the iLO4 license
Procedure 1. Boot the system. During the POST phase, when prompted, press F8 to perform iLO configuration, as described in iLO4 settings on page 29. Save the changes and exit. 2. To enter the RBSU (ROM-based Setup Utility) or BIOS Setup to change settings: when the press F9 prompt appears during the system BIOS boot process, press the F9 key. 3. Change the RBSU settings, as described in RBSU settings on page 27. Save the changes and exit. 4. Let the operating system complete its boot. 5. Check that an existing iLO4 Advanced license is loaded. If it is not, add it: a. Log on to the iLO4 GUI. b. Select the Administration Tab. c. Select Licensing and enter the recorded license key in the section marked Enter License Activation Key. 6. Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is correct. NOTE: Note the output at command completion. It will advise if you need a system reboot or a cold reboot to install the new firmware revision successfully. 7. After power-up, it is necessary to rewrite warranty serial numbers into BIOS. Contact HPE Support for assistance in rewriting warranty serial numbers.
RBSU settings Change the RBSU settings, as shown in the following table. NOTE: Unless noted otherwise, the settings apply to all products.
Table 10: RBSU settings for HPE StoreOnce 4900 Top Menu Item
Sub Menu 1
Sub Menu 2
Power Management HP Power Profile Options HP Power Regulator Advanced Power Management Options
Change to Maximum Performance HP Static High Performance Mode
Intel QPI Link Disabled Power Management Minimum Processor No C-states Idle Power Core State Minimum Processor No Package State Idle Power Package State Energy/ Performance Bias
Maximum Performance Table Continued
RBSU settings
27
Top Menu Item
Sub Menu 1
Sub Menu 2
Change to
DIMM Voltage Preference
Optimized for Performance
Memory Power Savings Mode
Maximum Performance
Date and Time
Current Date and Current Time
Server Asset Text
Server Info Text
Other Text
Ensure the field has no text, i.e. it is blank
Advanced Options
Thermal Configuration
Increased Cooling
Service Options
Serial Number
The serial number for the HPE StoreOnce Backup.
Product ID
746355-B21
Table 11: RBSU settings for HPE StoreOnce 2700, 2900, 4500, and 4700 RBSU setting
Sub-setting
Sub-sub-setting
Power Management HP Power Profile Options HP Power Regulator PCI Device Enable/ Embedded HP Smart Array P420i Disable Controller
Current
Change to...
Balanced Power and Performance
Maximum Performance
HP Dynamic Power Savings Mode
HP Static High Performance Mode
Enabled
Disabled
Date and Time Advanced Options
Current Date and Current Time Service Options
Serial Number
Blank
Service Options
Product Id (ignore warning displayed)
Motherboard default Appropriate BIOS Product ID shown in table below
Thermal Configuration Change the BIOS Product ID, as shown in the following table.
28
System motherboard replacement
Optimal Cooling
The serial number for the HPE StoreOnce Backup system
Increased Cooling
Table 12: BIOS Product IDs Model
BIOS Product ID number
HPE StoreOnce 4900 Backup
746355-B21
HPE StoreOnce 4700 24TB Backup
690487-B21
HPE StoreOnce 4500 24TB Backup
690485-B21
HPE StoreOnce 2700 8TB Backup
690484-B21
iLO4 settings Select the DNS/DHCP option and toggle DHCP Enable to OFF. If DHCP is set to OFF, select NIC and TCP/IP and configure the network static IP addresses
iLO4 settings
29
The HP p1228 RAID controller The p1228 RAID card in a StoreOnce 4900 server The HPE StoreOnce 4900 Backup system uses the HP p1228 RAID controller fitted with a RAID cache module and SuperCapacitor. The HPE StoreOnce 4900 Backup has two RAID controllers. Cables connect the external SAS ports on the controller to the SAS storage in the disk enclosure(s). The RAID cache module is seated on the RAID card and has one port to connect to the SuperCapacitor (which is located in the center of the unit, clipped to the floor of the chassis behind the disk cage).
HP p1228 spares part numbers Replacement spares part numbers for the p1228 card are as follows: • • •
HP p1228 RAID controller: 728099-001 Internal SAS cable: 675610-001 External SAS cable: 691973-003 This connects the RAID controller in the server unit to the SAS disks in the disk enclosure. The same cable is used if a second disk enclosure is installed (HPE StoreOnce 4900 60TB Capacity Expansion).
Figure 2: HP p1228 RAID card
30
1
Connector to external SAS storage (Port 2E to drawer 2, Port 1E to drawer 1)
2
Cache module
3
SuperCapacitor (located in the center of the unit, clipped to the floor of the chassis behind the disk cage)
4
SuperCapacitor connector
5
LEDs
The HP p1228 RAID controller
Location of the HP p1228 RAID cards (server rear view) 1
RAID controller in PCIe slot 1
2
RAID controller in PCIe slot 4
Figure 3: HPE StoreOnce 4900 models, location of the p1228 controllers WARNING: To reduce the risk of personal injury or damage to the equipment, consult the safety information and user documentation provided with the server and p1228 controller before attempting the installation.
HP p1228 RAID card ports
Figure 4: Port numbering on the RAID card 1.
Port 1E
2.
Port 2E
Identifying a RAID controller failure The StoreOnce System boots from the Smart Array on the motherboard and the two disks in the server. If a catastrophic failure of the boot RAID controller occurs, the system will not boot. This failure may only be diagnosed from the server POST messages where the controller may report an error or a lockup code. In these cases contact HP Support and provide information about the reported error code. Other forms of non-catastrophic RAID controller failure, or failure of the second RAID controller on the StoreOnce 4900 Backup, will be reported in the Event Log on the StoreOnce GUI. NOTE: If RAID fails and the HPE StoreOnce Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket.
Location of the HP p1228 RAID cards (server rear view)
31
Replacing the HP p1228 controller IMPORTANT: When replacing the p1228 controller be sure to always replace the card into the same slot from which it was removed. Make sure the card is connected to the SuperCapacitor and to the external SAS data storage. Procedure 1. Power off the HPE StoreOnce Backup system and, observing the safety and antistatic procedures documented in the HPE ProLiant Servers user guides, remove the cover from the HPE StoreOnce Backup system, as described in the appropriate HPE ProLiant Maintenance and Service Guide. 2. Locate the p1228 controller card and detach the cables connecting it to the SuperCapacitor and to the external SAS storage. (The StoreOnce 4900 Backup has two RAID cards; be sure to identify which slot contains the failed card.) 3. Unclip the blue retaining latch on the PCIe card (1 and 2) and remove the PCIe card (3).
Figure 5: Removing a p1228 card 4. Move the cache module from the failed p1228 card to the new card in case there is any data that has not been written to disk. (Do not disconnect the superCapacitor from the cache module.) 5. Install the new p1228 card (1) and check that it is seated properly. Close the blue PCIe card retaining latch (2).
32
Replacing the HP p1228 controller
Figure 6: Inserting a p1228 card 6. Make sure the card is connected to the SuperCapacitor module and to the external SAS data storage. 7. Replace the cover, as described in the appropriate HPE ProLiant Maintenance and Service guide, and power on the HPE StoreOnce Backup system. 8. Once rebooted, the HPE StoreOnce Backup system will identify the new RAID controller and will remap the existing disk storage volumes and enclosures to the controller. It will take 5 to 10 minutes for the process to complete. During this time the product will be online but several warning events will be generated and the GUI Event Log will show errors being reported and cleared. 9. Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is correct. See Upgrading BIOS or hardware firmware components on page 16. NOTE: Note the output at command completion. It will advise if you need a system reboot or a cold reboot to install the new firmware revision successfully.
The HP p1228 RAID controller
33
The HP p1224 RAID controller HP p1224 controller in StoreOnce systems All HPE StoreOnce Backup systems described in this guide, except the HPE StoreOnce 4900 Backup, use the HP p1224 RAID controller fitted with a RAID cache module and SuperCapacitor. The HPE StoreOnce 4700 Backup has two RAID controllers; the HPE 2700, 2900 and 4500 Backup have one RAID controller. There are two cables that may need replacement. • •
An internal cable connects the internal SAS port on the RAID controller to the SAS storage in the server unit An external cable connects the external SAS port on the controller to the SAS storage in the expansion shelf
The RAID cache module is seated on the RAID card and has one port to connect to the SuperCapacitor (which is located in the center of the unit, clipped to the floor of the chassis behind the disk cage).
Part numbers Replacement spares part numbers for the p1224 card are as follows: • •
HP p1224 RAID controller with 1GB cache module: 698465–001 Internal SAS cable: 729358–001
•
This connects the RAID controller to the SAS disks in the server unit. External SAS cable for use with systems that connect to additional storage arrays: 717429–001
•
This connects the RAID controller in the server unit to the SAS disks in the expansion shelf. It is used with HPE StoreOnce 4700 Backup to connect the server to the first pre-configured storage array. It is also used with both HPE StoreOnce 4700 and 4500 Backup when an expansion shelf is added and connected to the RAID controller in the server unit. External SAS cable: 408765-001 This connects one expansion shelf to another expansion shelf. It is used with HPE StoreOnce 4700 and 4500 Backup.
34
The HP p1224 RAID controller
Figure 7: HP p1224 RAID card 1
Connector to external SAS storage
2
Connector to internal SAS disks
3
Cache module
4
SuperCapacitor (located in the center of the unit, clipped to the floor of the chassis behind the disk cage)
5
SuperCapacitor connector
6
LEDs
Location of the RAID cards (server rear view) 1
RAID controller in PCIe slot 1
2
RAID controller in PCIe slot 4
Figure 8: HPE StoreOnce 4700 models, location of the p1224 controllers
Location of the RAID cards (server rear view)
35
1 RAID controller
The rear view illustrated is from an HPE StoreOnce 4500 Backup system. The HPE StoreOnce 2900 Backup system is similar (it does not have a FC card).
Figure 9: HPE 4500 and HPE 2900 models, location of the p1224 controller 1 RAID controller
Figure 10: HPE 2700 models, location of the p1224 controller
Identifying a RAID controller failure All HPE StoreOnce Backup systems boot from a p1224 RAID controller that is also connected to some or all of the customer data storage disks. Procedure 1. If a catastrophic failure of the boot RAID controller occurs, the system will not boot. This may only be diagnosed from the server POST messages where the controller may report an error or a lockup code. In these cases contact HPE Support and provide information about the reported error code. 2. For other forms of non-catastrophic RAID controller failure, or failure of the second RAID controller on the StoreOnce 4700 Backup, look at the Event Log and Hardware Page on the StoreOnce GUI. 3. If RAID fails and the HPE StoreOnce Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket.
Replacing the HP p1224 controller When replacing the p1224 controller be sure to always replace the card into the same slot from which it was removed. Make sure the card is connected to the SuperCapacitor module and to the internal and external SAS data storage. CAUTION: To reduce the risk of personal injury or damage to the equipment, consult the safety information and user documentation provided with the server and p1224 controller before replacing the p1224 controller.
36
Identifying a RAID controller failure
Procedure 1. Power off the HPE StoreOnce Backup system and, observing the safety and antistatic procedures documented in the HPE ProLiant Servers user guides. Remove the cover from the HPE StoreOnce Backup system, as described in the appropriate HPE ProLiant Maintenance and Service Guide. 2. Locate the p1224 controller card and detach the cables connecting it to the SuperCapacitor, and the internal and external SAS storage. (The StoreOnce 4700 Backup has two RAID cards; be sure to identify which slot contains the failed card.) 3. As shown in the following figure, unclip the blue retaining latch on the PCIe card (1 and 2) and remove the PCIe card (3).
Figure 11: Removing a p1224 card, example shows an HPE StoreOnce 4700 Backup 4. Install the new p1224 card (1) and check that it is seated properly. Close the blue PCIe card retaining latch (2).
Figure 12: Inserting a p1224 card, example shows an HPE StoreOnce 4700 Backup 5. Make sure the card is connected to the SuperCapacitor module and to the internal and external SAS data storage. 6. Replace the cover, as described in the appropriate HPE ProLiant Maintenance and Service guide, and power on the HPE StoreOnce Backup system. 7. Once rebooted, the HPE StoreOnce Backup system will identify the new RAID controller and will remap the existing disk storage volumes and enclosures to the controller. It will take 5 to 10 minutes for the process to complete. During this time the product will be online but several warning events will be generated and the GUI Hardware Report will show errors being reported and cleared. 8. Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is correct. See Upgrading BIOS or hardware firmware components on page 16.
The HP p1224 RAID controller
37
NOTE: The system reboots after a firmware upgrade, but for some components a cold reboot is required to complete the process. A message is displayed after the reboot if a cold reboot is also required. Power down the system, wait the time recommended in the message and then power on again using the Power On button.
38
The HP p1224 RAID controller
RAID cache module and SuperCapacitor failures About the SuperCapacitor and RAID cache module The RAID cache module is slotted onto the RAID card; the SuperCapacitor is located in the center of the unit, clipped to the floor of the chassis behind the disk cage. These items ensure cache contents are maintained after a loss of power. The HPE StoreOnce 4900 Backup has two cache modules with SuperCapacitor, one for each RAID card in PCIe slot 1 and PCIe slot 4. NOTE: Never move cache modules from one RAID controller to another within or between systems. If the SuperCapacitor is disconnected on the first RAID card in the HPE StoreOnce 4900 Backup, the system will not boot. If boot fails, it is a good idea to check that the SuperCapacitor is seated correctly. If the SuperCapacitor or cache module has failed, the system may still boot with error messages and it will run more slowly. The replacement spares part numbers are: • •
SuperCapacitor, spares part number 660093–001 RAID cache, spares part number 633542–001
If replacing this module does not resolve the problem, it may be necessary to replace the RAID controller card. See the previous chapter for more information about RAID card replacement procedures and spares part numbers.
Replacing the RAID cache module and SuperCapacitor NOTE: The recommendation is to replace both the SuperCapacitor and RAID cache module at the same time, regardless of which element has failed. Procedure 1. Remove the cover from the HPE StoreOnce Backup system, as described in the appropriate HPE ProLiant Maintenance and Service guide, and locate the module. 2. Look at the LEDs on the module. If the LEDs are blinking amber the module should be replaced. If they are flashing amber and green, the module is disconnected. 3. If the module is disconnected, reseat it on the HP p1224 or p1228 RAID card. If it is damaged, remove it, dispose of the old module and replace it with the new one. Check that the cable is connected correctly to the SuperCapacitor..
RAID cache module and SuperCapacitor failures
39
Figure 13: SuperCapacitor module connector on RAID card 1
SuperCapacitor connector
2
LEDs
4. Replace the cover and power up the HPE StoreOnce Backup system. Check the status of the system on the Hardware page of the StoreOnce GUI. If this does not resolve the problem, the associated RAID card may need replacing. 5. Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is correct. See Upgrading BIOS or hardware firmware components on page 16. NOTE: Note the output at command completion. It will advise if you need a system reboot or a cold reboot to install the new firmware revision successfully.
40
RAID cache module and SuperCapacitor failures
Replacing Fibre Channel cards VTL over Fibre Channel If using only VTL over Fibre Channel, no further configuration is required when replacing the Fibre Channel card.
StoreOnce Catalyt over Fibre Channel If using StoreOnce Catalyst over Fibre Channel there are replacement considerations. The World Wide Port Name (WWPN) and World Wide Node Name (WWNN) of the StoreOnce Catalyst over Fibre Channel device presented on a StoreOnce Fibre Channel port currently uses the WWPN / WWNN of the FC card. StoreOnce generated WWPNs / WWNNs are not used. Replacing the FC card will result in a new Catalyst over Fibre Channel WWPN / WWNN. After replacing a FC card the StoreOnce user must rezone clients with the new WWPN / WWNN. The replaced port will not be seen by clients until this rezoning is performed.
Replacing Fibre Channel cards
41
Disk enclosures for StoreOnce 4900 Backup Disk enclosure components The standard D6000 Disk Enclosure documentation supplied with field replacement parts for the disk enclosures provides all the required details, with the following important exception. The following parts are not hot-pluggable. The system must be taken offline before replacing them. • • • • •
I/O module (controller board) SAS cable from RAID controller card to the disk enclosures Drawer Power block Drawer (663680-001) and Power Block (689128-001) parts must not be replaced at the same time. NOTE: Before replacing any I/O modules or SAS cables thoroughly check that all cables are fully seated and connected.
When replacing Drawer Assembly and Power Block Assembly Drawer (663680-001) and Power Block (689128-001) components must not be replaced at the same time. If multiple components require replacing: Procedure 1. Ensure that the storage filesystem has safely been shutdown. Use the StoreOnce GUI (Device Configuration—Maintenance—Shutdown) or the StoreOnce CLI (the system shutdown command). 2. Power off the disk enclosure before removing (non hotplug) cables/ components. 3. Replace the first item. 4. Power on the disk enclosure and wait at least 5 minutes to allow the D6000 unique ID information to be copied onto the replacement part. 5. Power down the disk enclosure and replace the second item.
Powering on the disk enclosure There is a single power on/off button for the disk enclosure on the rear of the unit. You may need to hold down the power on button (1) on the rear of each unit for up to 30 seconds. Look at the LEDs on the I/O modules and wait until the Green Status LED (3) remains on, and the Locate LED (2) and the Fault LED (4) are both off.
42
Disk enclosures for StoreOnce 4900 Backup
1
2 3 4
Figure 14: Power button on disk enclosure
Powering off the disk enclosure There are no StoreOnce CLI commands to power off the disk enclosure. Use the Power On/Off button (1) on the rear of the disk enclosure to power off the unit.
Figure 15: Power button on disk enclosure
After replacing a component Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is correct. See Upgrading BIOS or hardware firmware components on page 16.
Powering off the disk enclosure
43
NOTE: The system reboots after a firmware upgrade, but for some components a cold reboot is required to complete the process. A message is displayed after the reboot if a cold reboot is also required. Power down the system, wait the time recommended in the message and then power on again using the Power On button.
44
Disk enclosures for StoreOnce 4900 Backup
Expansion shelves The standard documentation supplied with field replacement parts for the expansion shelves provides all the required details, with the following important exception. IMPORTANT: The following parts are not hot-pluggable. The system must be taken offline before replacing them. • • •
I/O module (controller board) SAS cable from RAID controller card to the first expansion shelf SAS cable between expansion shelves
NOTE: Before replacing any I/O modules or SAS cables thoroughly check that all cables are fully seated and connected. Refer also to the instructions supplied with the I/O module and to the illustrations showing SAS cabling, as follows: • •
Storage shelves with HPE StoreOnce 4700 Backup on page 45 Storage shelves with HPE StoreOnce 4500 Backup on page 47
After replacing a component Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is correct. See Upgrading BIOS or hardware firmware components on page 16. NOTE: The system reboots after a firmware upgrade, but for some components a cold reboot is required to complete the process. A message is displayed after the reboot if a cold reboot is also required. Power down the system, wait the time recommended in the message and then power on again using the Power On button.
Storage shelves with HPE StoreOnce 4700 Backup You must install the first 24TB disk enclosure when you install the server unit. Be sure to connect the enclosure to the correct RAID card. (See the installation and configuration .) Either at the same time or later you may install up to seven additional 24TB capacity expansion enclosures (HPE StoreOnce 4500/4700 24TB Capacity Kit [BB881A]). Expansion enclosures are daisy chained to the two RAID cards. HP recommends making a record of which enclosure (serial number) is connected to which RAID card for future reference. NOTE: The packaging and identification labels for the first storage enclosure have the same part number as the server, BB879A. (They do not carry the HPE StoreOnce 4500/4700 24TB Capacity Kit part number BB881A.) The following example illustrates the first storage shelf (bottom unit) cabled to an HPE StoreOnce 4700 Backup (top unit). Connecting the first storage enclosure
Expansion shelves
45
Figure 16: Connecting the first storage enclosure to the HPE StoreOnce 4700 Backup system 1.
Server unit
2.
HD SAS port on RAID controller in slot 1
3.
Expansion enclosure
4.
Power on button
5.
P1 port on expansion enclosure
6.
Power connectors
Connecting subsequent storage enclosures The HPE StoreOnce 4700 Backup has two RAID controller cards and supports up to eight storage shelves. A second shelf is connected to the RAID controller in slot 4, using a 2-meter cable. Subsequent shelves are daisy-chained using the half-meter cables; for example, shelf 3 to shelf 1 and shelf 4 to shelf 2. NOTE: When adding second and subsequent Upgrade Kits, you must expand the storage as described in the guide supplied with the Upgrade Kit. This is not required for the first expansion shelf. Various cabling options are possible depending upon available rack space, but the recommended configuration is to install the Upgrade Kits evenly above and below the server unit. The following drawing illustrates how three further Upgrade Kits may be cabled.
46
Expansion shelves
Figure 17: Cabling example for the HPE StoreOnce 4700 Backup system 1.
Power connectors
2.
HD SAS port on RAID controller 1
3.
HD SAS port on RAID controller 2
4.
P1 port on expansion shelf (Note how subsequent shelves may be daisy chained)
5.
P2 port on expansion shelf (connects to P1 on adjacent expansion enclosure)
6.
Power on button
Storage shelves with HPE StoreOnce 4500 Backup The HPE StoreOnce 4500 Backup base system contains 12 disks and has one RAID controller card. Up to three Capacity Upgrade Kits may be connected if more storage is needed. Compatible cables are provided with the Capacity Upgrade Kit; a longer cable to connect the expansion shelf to the server unit and a halfmeter cable for daisy-chaining subsequent shelves. Two expansion options are available: the HPE StoreOnce 4500/4700 24TB Capacity Kit (BB881A) and the HPE StoreOnce 4500 48TB Capacity Kit (BB909A). When installing an additional expansion enclosure with the HPE StoreOnce 4500 Backup system, the storage in that enclosure will not have been pre-configured and is not ready to use until storage has been expanded.
Storage shelves with HPE StoreOnce 4500 Backup
47
Figure 18: Cabling example for the HPE StoreOnce 4500 Backup system
48
1.
Server unit
3.
P2 port on expansion enclosure (connects 4. to P1 on adjacent expansion enclosure)
5.
Power connectors
Expansion shelves
2.
P1 port on expansion enclosure (Note how subsequent enclosures may be daisy chained) Power on button
Disk replacement StoreOnce 4900 Backup RAID configuration The HPE StoreOnce 4900 server unit has two disks only, which are used for the operating system and filesystem. If one disk fails, the server unit will continue to operate but the failed disk should be replaced immediately. The HPE StoreOnce 4900 Backup system always requires one disk enclosure with base storage of 11 disks for user data + 4 hot spare disks. These disks are configured in RAID 6 pools, such that two disks per pool can be lost without loss of backup data. Up to five additional expansion kits may be added to the disks in the first disk enclosure to increase the backup data capacity, also RAID 6. One further disk enclosure can be added to the system, and is connected to the second RAID controller card. Up to five additional expansion kits may also be added to the disks in the second disk enclosure to increase the backup data capacity, and the storage expansion model is the same as for the first disk enclosure. For instructions on how to connect additional storage by installing a StoreOnce 4900 Backup 44TB or 60TB capacity expansion kit, please see the printed documentation supplied with the additional storage.
Distributing the disk drives correctly The initial eleven disks (plus four hot-plug disks) in the disk enclosure are installed and pre-configured as follows when the HPE StoreOnce 4900 Backup is installed.
Table 13: Disk bays populated at installation Disk Enclosure 1
Initial storage configuration
Drawer 1
Drawer 2
Two spare hot disks in bays 34 and 35 and eleven disks in slots 23-33.
Two spare hot disks in bays 34 and 35.
Disks in HPE StoreOnce 4900 44 TB Capacity Expansion kits are added to specific bays in the drawers within the disk enclosure according to the sequence in which the disk set is being added. Each drawer has a label that specifies the sequence in which each set of 11 disks must be installed. This sequence is mandatory for StoreOnce software support.
Table 14: Populating disk bays with Capacity Expansion kits Drawer 1
Drawer 2
+ Expansion kit 1
Do not change
Add eleven disks to slots 23-33
+ Expansion kit 2
Add eleven disks to slots 12-22
Do not change
+ Expansion kit 3
Do not change
Add eleven disks to slots 12-22
+ Expansion kit 4
Add eleven disks to slots 1-11
Do not change
+ Expansion kit 5
Do not change
Add eleven disks to slots 1-11
Disk replacement
49
StoreOnce 4700, 4500, 2900 and 2700 RAID configuration These HPE StoreOnce Backup systems are supplied with their base storage already configured for use. This storage comprises the disks in the storage system itself. On some models there are dedicated disks for the operating system; on others the operating system and backup data storage are all on the same disks. For instructions on how to connect additional storage by adding a new capacity upgrade enclosure (not available with the StoreOnce 2900or 2700 Backup system), please see the printed documentation supplied with the additional storage. IMPORTANT: It is very important that failed disks are replaced promptly. In order to ensure that you are alerted to disk failures ensure that either or both of SNMP traps and email alerts are configured so that in the event of a disk failure you are notified immediately and can take action to replace the disks. Note that ALL enclosures of storage must be working for the system to operate; if the RAID fails on any one enclosure due to exceeding the maximum amount of failed disks then ALL data is lost.
Ordering the correct replacement disk for a failed disk It is important to replace a failed or predictive failed disks as soon as possible. Multiple disk failures within the same array will result in complete data loss. Note that ALL enclosures of storage must be working for the system to operate; if the RAID fails on any one enclosure due to exceeding the maximum amount of failed disks in a pool then ALL data is lost. IMPORTANT: HPE strongly recommends replacing a failed disk with a fresh disk from the factory. Do not substitute a disk from another RAID set. It is important to identify whether the disk is in the server unit or the attached shelf, because different disks are used in the two locations and the carriers are different. Always quote the serial number and product number for the enclosure that contains the failed disk so that support can replace the correct part.
Table 15: Disk types Disk
Where used
Part number
HP 1TB 7.2K SAS 2.5" SC Hard Disk Drive
HPE StoreOnce 4900 Backup (2 disks), server unit
653954-001
HP 4TB 6G SAS Hard Disk Drive
HPE StoreOnce 4900 Backup disk 743405-001 enclosures
Replacing a hot plug disk in a disk enclosure of a StoreOnce 4900
50
StoreOnce 4700, 4500, 2900 and 2700 RAID configuration
Important Safety information WARNING: To reduce the risk of personal injury or damage to the equipment, ensure that only one hard drive drawer is extended at a time. Replacing a hard drive within the enclosure is an online activity, providing the following general guidelines are observed: • • • • • •
When the drawer is opened, the cooling fans in the enclosure will run at full-speed. This is normal. Hard drives are sensitive to excessive vibration. Use care when opening and closing the drawer. Never leave the drawer open for any length of time. It should be opened only for maintenance and storage expansion. Verify that the drives are fully seated before closing the drawer. The drawer is fully closed when the fans slow down to their normal speed. The drawer should be closed with the handle in the released position. NOTE: Remember to close the handle after closing the drawer
Installing the drives in a StoreOnce disk enclosure Procedure 1. If you are using HPE StoreOnce Remote Support on your system, run the following StoreOnce CLI command to suppress remote event reporting: system enable remoteeventsuppression "Disk Maintenance" 2. Identify which drive needs replacing and its drawer and bay location. This information may be provided from SNMP alerts or from the StoreOnce GUI on the Events or Hardware pages. For example, expand the Hardware tree until you locate the item that has failed.
Important Safety information
51
TIP: You may need to expand the Location column to identify the bay to which the drive belongs. (Portidentifies which of the two ports on the RAID controller the disk enclosure is connected to and Box identifies the drawer.)
You can also use the Turn Beacon LED Onbutton that you can see in above screenshot to ensure that you have the right disk when opening the drawer. 3. Open the hard drive drawer for the relevant drawer. To extend the drawer (3), pull the handle up (1) and out (2).
1
2
3
Figure 19: Opening the disk drawer 4. To release the carrier handle (2), press the button (1), and remove the failed drive.
Figure 20: Removing the drive 5. Insert the replacement hard drive (1) and close the carrier handle (2).
52
Disk replacement
6. Close the hard drive drawer. You will hear it click into place when it is securely closed. The fans will return to normal speed when both drawers are properly closed. WARNING: Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive drawers.
CAUTION: To prevent improper cooling and thermal damage: • •
Do not operate the disk enclosure for an extended period with the drawer open. Do not operate the disk enclosure unless all bays are populated with either a component or a blank.
7. Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is correct. NOTE: Note the output at command completion. It will advise if you need a system reboot or a cold reboot to install the new firmware revision successfully. 8. If you are using HPE StoreOnce Remote Support, to return to normal mode after maintenance, run the StoreOncCLI command: system disable remoteeventsuppression "Disk Maintenance"
Replacing a hot-plug hard disk in a StoreOnce 4900, 4700, 2900 or 2700 Backup system Procedure 1.
2.
If you are using HPE StoreOnce Remote Support on your system, run the following StoreOnce CLI command to suppress remote event reporting: system enable remoteeventsuppression "Disk Maintenance" Identify the disk that has failed as described above. NOTE: Remember you can use the Beacon LED to identify the physical disk in the storage controller or expansion shelves.
3.
Remove the front bezel from the HPE StoreOnce Backup system. Turn the key (1) to unlock the security bezel and pull it out (2) and away (3) from the front of the appliance, using the handle (4). The example shows an HPE StoreOnce 4500 Backup system.
Replacing a hot-plug hard disk in a StoreOnce 4900, 4700, 2900 or 2700 Backup system
53
4.
Figure 21: Removing the front bezel Remove the disk. a. Press the hard disk carrier button (1) to release the ejector lever. b. Pull out the disk carrier handle and slide the hard drive assembly (2) out of the drive bay. Be sure to support the drive when pulling it out of the cage.
Figure 22: Removing the hard drive NOTE: The illustration above shows disk removal in a StoreOnce appliance’s server unit. The disk carrier is different when working with disks in an expansion shelf, as shown below. 5. 6.
54
Replace the failed disk with the new disk. Push the hard drive assembly (1) into the drive bay until it stops and press the HDD carrier latch (2) inward until it clicks.
Disk replacement
Figure 23: Installing a replacement hard disk NOTE: The illustration above shows disk installation in a StoreOnce appliance’s server unit. The disk carrier is different when working with disks in an expansion shelf, as shown below.
7. 8.
Figure 24: Installing a hard disk in an expansion shelf Replace the front bezel. Log in to the GUI and look at the Hardware — Storage — Storage Cluster — Drive Enclosures — Drives or Hardware — Server — Server Storage — Drive Enclosures — Drives page. Check the status of the drives. NOTE: It may take several minutes for the status to report that the disk replacement has completed successfully and that the new disk is being rebuilt as part of the RAID group. During this time several alerts will be generated reflecting the status of the physical disks and the logical storage system.
9.
Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is correct. Depending upon whether the disk was replaced in the server or the storage enclosure, it will be listed under the server or storage details. See Upgrading BIOS or hardware firmware components on page 16. NOTE: Note the output at command completion. It will advise if you need a system reboot or a cold reboot to install the new firmware revision successfully.
Disk replacement
55
10. If you are using HPE StoreOnce Remote Support, to return to normal mode after maintenance, run the StoreOncCLI command: 11. system disable remoteeventsuppression "Disk Maintenance"
Rebuilding storage if multiple disks fail and a RAIDset is broken This section explains how to rebuild your storage in the event of a complete data loss. This should be done under the guidance of HPE Support. After the failed disks have been replaced it will be necessary to remove the old filesystem configuration and rebuild a new one as follows: Procedure 1. Use the following StoreOnce CLI to remove all configured storage on the appliance (except that used by the operating system): hardware delete storage all WARNING: This command will completely remove all configured storage, and will run at any time even if the storage is healthy. This will clean up all filesystem configuration and delete logical drives (LUNs) on all storage devices. 2. After the delete command has completed rebuild the storage system using the following StoreOnce CLI commands to discover and add storage to the system hardware discover storage hardware add storage This will configure both the storage in the appliance (base storage) and any attached expansion shelves. Licenses must be present for all attached storage before the command will complete successfully. If insufficient licenses are available, no storage will be configured.
56
Rebuilding storage if multiple disks fail and a RAIDset is broken
StoreOnce Backup system LEDs LEDs and StoreOnce GUI If an LED indicates an error condition, HPE recommends reviewing the StoreOnce Event log for more information. For hardware-related errors the Hardware page of the StoreOnce GUI provides valuable information. NOTE: All diagrams in this chapter show the unit with the cover plate removed.
StoreOnce 4900 Backup system server LEDs The HPE StoreOnce 4900 Series Backup system consists of a server unit (with two disks) and one disk enclosure with 15 disks on which storage has already been expanded. It supports additional disks in the first disk enclosure (44TB Expansion Kits) and connection of an additional disk enclosure (60TB Capacity Expansion Kit). Storage must be expanded when expansion kits are added to the base configuration.
Figure 25: Front view of the HPE StoreOnce 4900 Backup server 1. NIC status LED
Off: no network connection or network not configured Steady green: network connected Flashing green: network activity
2. System Health LED
Steady green: Hardware is performing correctly Flashing amber: degraded condition Flashing red: critical condition, such as power supply or fan failure
3. Power On button/LED
Steady green: Power connected, device ready to use Flashing green: performing power on sequence Steady amber: Device switched off or in hibernation with power connected Table Continued
StoreOnce Backup system LEDs
57
Steady blue: identifies the unit Off: No power connected 4. UID button
Steady blue identifies the StoreOnce Backup system in the rack. Flashing blue: remote management or firmware upgrade in progress
5. System Insight Display
The HP systems Insight Display LEDs represent the system board layout and may be useful for troubleshooting. See the maintenance and service guide for details.
6. Hot plug drives
These drives contain the operating system and file system. They are not used for data storage.
Figure 26: Rear view of the HPE StoreOnce 4900 Backup server
58
1.
RAID card 1
2.
FC card 1
3.
FC card 2
4.
RAID card 2
5.
10GbE card 1
6.
10GbE card 2
7.
Power supply 1
8.
Power supply 2
9.
USB ports
10.
Video/monitor port
11.
iLO4 Management port (do not use for data connection)
12.
Serial connector
13.
1GbE network port 1 (used with Quick Install option)
14.
1GbE network ports 2, 3 and 4
StoreOnce Backup system LEDs
StoreOnce 4900 Backup disk enclosure LEDs
Figure 27: Front view of the disk enclosure LEDs 1. Hard drive LEDs Normal mode (UID LED is solid)
Green = The drive is online, but is not currently active. Flashing irregularly green = The drive is active and it is operating normally. Flashing green (1 Hz) = Do not remove the drive. Removing the drive may terminate the current operation and cause data loss. The drive is rebuilding, or it is part of an array that is undergoing expansion, logical drive extension, a stripe size migration, or RAID migration. Flashing amber/green = Drive is configured and indicating a predictive failure. The drive may also be undergoing a rebuild, expansion, extension, or migration. Flashing amber (1 Hz) = A predictive failure alert has been received for this drive. Replace the drive as soon as possible. Amber = Drive failure, link failure, or mismatched configuration. Off = The drive is offline, a spare, or not configured as part of an array. Table Continued
StoreOnce 4900 Backup disk enclosure LEDs
59
1. Hard drive LEDs Drive Locate mode (UID LED is flashing)
Green = The drive has been selected by a management application and it is operating normally. Flashing amber (1 Hz) = The drive is not selected and is indicating a predictive failure. Flashing amber/green = The drive has been selected by a management application and is indicating a predictive failure. Amber = The drive might or might not be selected and is indicating drive failure, link failure, or mismatched configuration. Off = The drive is not selected.
2. UID button/LED
Blue = UID LED is enabled from the UID button Blue flashing = Item 1 is in locate mode Off = UID LED is disabled
3. Internal health LED
Green = System health is good Off = System is off
4. GSI LED
Amber = Enclosure requires service check: I/O, fan and power supply LEDs, and AC power cables to power supplies. Off = Enclosure is functioning normally.
60
StoreOnce Backup system LEDs
Figure 28: Rear view of the disk enclosure LEDs Item
Description
Status
1
Power On/Standby button and system power LED
Green = On Amber = Standby (auxiliary power present) Off = Off
2
Internal Health LED
Green = System health is good. Off = System is off.
3
GSI LED*
Amber = Enclosure requires service check: I/O, fan and power supply LEDs, and AC power cables to power supplies. Off = Enclosure is functioning normally.
4
UID button/LED (Drawer 2)
Blue = UID LED is enabled from the UID button. Blue flashing = System is in hard drive locate mode or an enclosure firmware update is in progress. Off = UID LED is disabled. Table Continued
StoreOnce Backup system LEDs
61
Item
Description
Status
5
Power supply LED
Green = Power on and power supply functioning properly Off = One or more of the following conditions exists: • • • •
6
System fan LED
System powered off AC power unavailable Power supply failed Power supply exceeded current limit
Green = Normal operation Amber flashing = Fault Off = Fan unseated from connector or
7
I/O module LED
Green = System activity Amber = Fault Off = Enclosure is powered off.
8
7-segment display*
1 = SES overall warning 2 = Temperature sensor warning 3 = Cooling fan warning 4 = Power supply warning 5 = Host GSI enabled 6 = I/O PIC upgrade needed 7 = Power supply PIC upgrade needed 8 = CPLD upgrade needed 9 = Standby heartbeat failure 10 = Remote I/O module heartbeat failure 11 = Enclosure thermal shutdown imminent 12 = Enclosure thermal shutdown occurred 13 = Enclosure management bus failure, false fan failures may occur 14 = Signal integrity errors detected 15 = Power supply PIC communications error 16 = Unsupported backplane detected
9
UID button/LED (Drawer 1)
Blue = UID LED is enabled from the UID button Blue flashing = System is in hard drive locate mode or an enclosure firmware update is in progress. Off = UID LED is disabled.
* If the GSI is amber, the system needs service. Activate the associated drawer UID button to view any GSI error codes on the rear display.
62
StoreOnce Backup system LEDs
Hot-plug drive LEDs Hot-plug drive LEDs on HPE StoreOnce 4900 Backup server units The hot-plug drives in server units are illustrated below. The disks in the expansion shelves have a different carrier.
Figure 29: Drive LEDs in server unit 1. Locate
Solid blue = The drive is being identified by a host application. Flashing blue = The drive carrier firmware is being updated or requires an update.
2. Activity ring
Off = No drive activity Rotating green = Drive activity
3. Do not remove
Solid white = Do not remove the drive. Removing the drive causes one or more of the logical drives to fail. Off = Removing the drive will not cause a logical drive to fail.
4. Drive status
Off = The drive is not configured by a RAID controller. Solid green = The drive is a member of one or more logical drives. Flashing green = The drive is rebuilding or performing a RAID migration, stripe size migration, capacity expansion, or logical drive extension. Flashing amber/green = The drive is a member of one or more logical drives and predicts the hard drive will fail. Flashing amber = The drive is not configured and predicts the hard drive will fail. Solid amber = The drive has failed.
Hot-plug LEDs on disks in HPE StoreOnce 4900 Backup disk enclosures There are two hot spare disks in each drawer of the disk enclosure, bays 34 and 35. If a data disk fails, the hot spare disk is automatically used until the failed disk is replaced. The disk is only returned to its status of hot spare disk when the data is fully rebuilt on the replacement disk. The hot spare disks provide RAID 6 redundancy for the volumes within each drawer after a failure and rebuild has occurred. However, it is important to replace failed or predictive failing disks as soon as possible. If more than two disks fail in the same pool, the system will fail and data will be lost.
Hot-plug drive LEDs
63
Figure 30: Drive in enclosure LEDs 1 Fault/UID LED (amber/blue) 2 Online LED (green)
Table 16: Hard disk LED sequences Online Activity LED (green)
Fault/UID LED (amber/blue)
Interpretation
On, off or flashing
Alternating amber and blue
The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.
On, off or flashing
Steady blue
The drive is operating normally, and it has been selected by a management application.
On
Amber flashing regularly
A predictive failure alert has been received for this drive. Replace the drive as soon as possible.
On
Off
The drive is online, but it is not currently active. Table Continued
64
StoreOnce Backup system LEDs
Online Activity LED (green)
Fault/UID LED (amber/blue)
Interpretation
Flashing regularly (1 Hz)
Amber flashing regularly
Do not remove the drive. Removing a drive may terminate the current operation and cause data loss. The drive is part of an array that is undergoing capacity expansion or a stripe size migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete.
Flashing regularly (1 Hz)
Off
Do not remove the drive. Removing a drive may terminate the current operation and cause data loss. The drive is rebuilding, or it is part of an array that is undergoing array expansion, logical drive extension, a stripe size migration, or RAID migration.
Flashing irregularly
Amber flashing regularly (1 Hz)
The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Flashing irregularly
Off
The drive is active and it is operating normally.
Off
Off
A critical fault condition has been identified for this drive and the controller has placed it offline. Replace the drive as soon as possible.
Off
Amber flashing regularly
A predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Off
Off
The drive is offline, a spare, or not configured as part of an array.
1 Gbit ethernet port LEDs The 1 Gbit ethernet LAN ports have two LEDs on the rear of the HPE StoreOnce Backup system.
Figure 31: 1 Gbit ethernet LAN port LEDs (example shows HPE StoreOnce 4900 Backup)
1 Gbit ethernet port LEDs
65
1. LAN network speed LED indicator
Steady green: The LAN connection is using 10 Mbps/100 Mbps link. Steady amber: The LAN connection is using a 1 Gbit ethernet link. Off: No connection.
2. LAN activity status LED indicator
Flashing green: Ongoing network data activity. Off: No network data activity or no connection.
10 Gbit ethernet card LEDs Each 10 Gbit ethernet card has two LEDs, as illustrated below.
Figure 32: 10 Gbit ethernet card LEDs (example shows HPE StoreOnce 4700 Backup) 1. Link
Off: No link to the adapter is established. The adapter is not receiving power or the cable connection is faulty On (yellow): Link to the adapter is established. The adapter is receiving power and the cable connection is good.
2. Activity
Flashing green: Ongoing network data activity. The adapter is sending or receiving network data at up to 10 Gb/s Off: No network data activity or no connection.
Fibre Channel card LEDs HPE StoreOnce Backup systems that support Fibre Channel have three LEDs adjacent to each FC port.
Table 17: FC card LEDs Yellow LED
Green LED
Amber LED
Activity
Off
Off
Off
Power Off (OK)
On
On
On
Power on before or after software initialization. Awaiting HBA software initialization. Table Continued
66
10 Gbit ethernet card LEDs
Flashing
Flashing
Flashing
Power on after software initialization. Link not initialized.
Alternately flashing
Alternately flashing
Alternately flashing
Software fault (OK)
Off
Off
On
Connected at: 2 Gb/s
Off
Off
Flashing
Activity at 2 Gb/s (OK)
Off
On
Off
Connected at 4 Gb/s
Off
Flashing
Off
Activity at 4 Gb/s (OK)
On
Off
Off
Connected at 8 Gb/s
Flashing
Off
Off
Activity at 8 Gb/s
StoreOnce Backup system LEDs
67
The QR ISO image The StoreOnce QR ISO image In the rare occurrence of a complete system failure, it may be necessary to reinstall the product software. This task is normally carried out on the recommendation and under the supervision of HPE Support. CAUTION: The Quick Restore process will delete all stored data and configuration settings returning your product to factory default settings.
Download Quick Restore ISO Image The StoreOnce Quick Restore ISO Image is used to install the StoreOnce software image onto the StoreOnce appliance disks. Procedure 1. Go to the HPE Support page at http://www.hpe.com/support/hpesc, search on your product and select HPE StoreOnce Backup. 2. Under Download Options, select the Get drivers, software & firmware link. 3. To display a list of all available downloads, select OS Independent under Operating Systems. 4. The QR ISO image is under Software. The HPE USB Key Utility for Windows can be downloaded from the Utility option. 5. Click Obtain Software and select the QR ISO image appropriate to your product. You will be required to sign in with HPE Passport to download the QR ISO image, and can create an HPE Passport account when you first access the site. 6. Create the physical QR media. Use the HPE USB Key Utility for Windows to copy the ISO image to a USB key using a Windows PC. Alternatively, use the iLO4 ISO mounting utility to mount the virtual CD-ROM over iLO. IMPORTANT: HPE recommends that you label the new media for ease of identification.
Create a bootable QR USB Stick Use the HPE USB Key Utility for Windows to copy the ISO image to an 8 GB USB key using a Windows PC. NOTE: USB 3 keys are not supported. Procedure 1. From the Utility link on your product’s Download page, download the Smart Component to a directory on your hard drive and change to that directory. The downloaded file is a self-extracting executable with a filename based on the Smart Component Number. From that drive and directory, execute the downloaded file. 2. After installation, the utility will place a shortcut in HPE System Tools in the Programs start menu folder. To make your drive key bootable and copy the ISO image to it:
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a. Place your HPE USB drive key (minimum size 8 GB flash stick) in an available USB port. b. Select the HPE USB Key Utility shortcut in the HPE System Tools folder. 3. Once all steps are completed, remove the USB stick from the Windows PC.
Delete storage Before running QR, it is advisable to remove all configured storage on the appliance. If you do not remove all configured storage, you may get error messages during QR, reporting the presence of Alien LUNs. Procedure 1. Use the following StoreOnce CLI to remove all configured storage on the appliance (except that used by the operating system): hardware delete storage all This command will clean up all filesystem configuration and delete logical drives (LUNs) on all storage devices.
Boot the appliance and install the StoreOnce software Make sure that power, network, keyboard and monitor, and all expansion enclosures are attached to the StoreOnce appliance, then insert the QR USB stick into a USB port and power on the system. After the system powers up and completes self-tests, it will boot from the USB key and launch the Linux installation process. NOTE: An error will be displayed: [Firmware Bug]: the BIOS has corrupted hw-PMU resources (MSR 38d is 330). This error does not have any effect on the StoreOnce solution and is an expected output during QR. The customer or support engineer does not need to take any action. After a few seconds, a boot splash screen will appear offering the choice of Restore (R) or Exit (E). To continue to the installation process, press R. A warning will now be displayed indicating that all data will be lost after entering “yes”. THIS IS THE LAST CHANCE TO EXIT THE INSTALL PROCESS WITHOUT DATA LOSS. Enter “yes” to continue. The installation process will now continue and will: Procedure 1. Delete the existing logical storage configuration on the appliance server disks. 2. Create a new logical storage partition; depending on the appliance type this may be a pair of mirrored disks or a LUN stripe across all disks in the appliance. 3. Install the Operating System and appliance software on the system. 4. After installation completes, you will be prompted to remove the USB stick and reboot. To reboot the system, press a key. 5. During the reboot process, the system will perform an install process and return to the login prompt. During this sequence, you may need to answer questions presented on the console screen.
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Performing a configuration restore Prerequisites This process requires the latest configuration files that should have been saved and copied locally to the local system. You will require the following files: • • •
.zip .txt .kms (if you have installed the Security Pack license and configured Data at Rest Encryption on any VTL libraries, NAS shares, or Catalyst stores)
This process is normally carried out after a quick restore (QR) or if a replacement appliance has been received. It restores the appliance to the same state as it was when the configuration file was created. It is important that there are no configured backup target devices on the appliance. IMPORTANT: During this process, you may be prompted to provide the Cluster ID. The Cluster ID is the same as the System ID that can be found on the Device Management page of the StoreOnce Management Console. Its value is assigned in the factory set up process and is a 12–character string in the format HP. Procedure 1. Check the Cluster ID against the value shown in the configuration text file, .txt, using the StoreOnce CLI command: system show config 2. If necessary reset the Cluster ID of the cluster to the ID of the original appliance, the cluster ID is shown in the configuration text file, run the command: system set cluster This step may not be necessary if there has been no replacement hardware or if the serial number of the original appliance has been copied to the BIOS settings of the replacement appliance. IMPORTANT: You can only restore the configuration file to an appliance that has the same cluster ID as the one from which the configuration was taken. 3. Using the latest .txt file, manually apply all of the settings within this configuration text file using the StoreOnce CLI commands and instructions exactly as shown. This will ensure that the customer configuration is restored to its previous configuration. It is important that this is done manually before attempting to restore the device settings automatically. NOTE: If the product has additional storage connected, ensure that Capacity Upgrade Kit licenses are applied. 4. Reconfigure the storage for the appliance using the commands: hardware discover storage hardware add storage 5. Monitor the expansion using the following command: system show status This command will return either of the following after an add command has been sent:
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• •
Adding X,XXXGB... Formatted XXGB, which means that the storage and file system has been configured and is ready for use. Parity initialization may still be in progress.
The following output is an example; the values shown may not match your appliance-specific values. # system show status Status -----Formatted 15,070.76GB Service Sets Status Notes ------------ ------ ----Set 1 Running NOTE: The addition of storage will take a minimum of two hours to complete. You will not be able to complete the next steps until storage is formatted. 6. Using an SFTP client copy the saved configuration zip file to the config folder on the appliance. •
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a. sftp Admin@ b. cd config c. put .zip d. exit sftp Using a Windows sftp client
a. Ensure that the File Protocol is set to SFTP, not SCP. b. Login as Admin. c. Copy .zip to config. 7. Use the following StoreOnce CLI command to check that the file has been uploaded: config show list 8. Run the StoreOnce CLI command: config restore devices This command will restore device settings for the appliance. 9. After configuration recovery, backups can be configured and replication mappings re-established to reverse replicate data back to the appliance (see replication information in the user guide).
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Support and other resources Accessing Hewlett Packard Enterprise Support •
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
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http://www.hpe.com/assistance To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc
Information to collect • • • • • • • •
Technical support registration number (if applicable) Product name, model or version, and serial number Operating system name and version Firmware version Error messages Product-specific reports and logs Add-on products or components Third-party products or components
Accessing updates • •
Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method. To download product updates: Hewlett Packard Enterprise Support Center
www.hpe.com/support/hpesc
Hewlett Packard Enterprise Support Center: Software downloads
www.hpe.com/support/downloads
Software Depot
www.hpe.com/support/softwaredepot
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To subscribe to eNewsletters and alerts:
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www.hpe.com/support/e-updates To view and update your entitlements, and to link your contracts and warranties with your profile, go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: www.hpe.com/support/AccessToSupportMaterials IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements.
Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR.
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Support and other resources
For more information about CSR, contact your local service provider or go to the CSR website: http://www.hpe.com/support/selfrepair
Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product's service level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support. If your product includes additional remote support details, use search to locate that information. Remote support and Proactive Care information HPE Get Connected
www.hpe.com/services/getconnected
HPE Proactive Care services
www.hpe.com/services/proactivecare
HPE Proactive Care service: Supported www.hpe.com/services/proactivecaresupportedproducts products list HPE Proactive Care advanced service: Supported products list
www.hpe.com/services/ proactivecareadvancedsupportedproducts
Proactive Care customer information Proactive Care central
www.hpe.com/services/proactivecarecentral
Proactive Care service activation
www.hpe.com/services/proactivecarecentralgetstarted
Warranty information To view the warranty for your product, see the Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products document, available at the Hewlett Packard Enterprise Support Center: www.hpe.com/support/Safety-Compliance-EnterpriseProducts Additional warranty information HPE ProLiant and x86 Servers and Options
www.hpe.com/support/ProLiantServers-Warranties
HPE Enterprise Servers
www.hpe.com/support/EnterpriseServers-Warranties
HPE Storage Products
www.hpe.com/support/Storage-Warranties
HPE Networking Products
www.hpe.com/support/Networking-Warranties
Regulatory information To view the regulatory information for your product, view the Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center: www.hpe.com/support/Safety-Compliance-EnterpriseProducts Additional regulatory information Hewlett Packard Enterprise is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at:
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www.hpe.com/info/reach For Hewlett Packard Enterprise product environmental and safety information and compliance data, including RoHS and REACH, see: www.hpe.com/info/ecodata For Hewlett Packard Enterprise environmental information, including company programs, product recycling, and energy efficiency, see: www.hpe.com/info/environment
Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback ([email protected]). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.
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Additional regulatory information Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer information: •
Hewlett Packard Enterprise Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.
Local representative information Russian: •
Russia:
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Belarus:
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Kazakhstan:
Local representative information Kazakh: •
Russia:
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Belarus:
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Kazakhstan:
Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include:
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•
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YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point; for example, 238: 2 for 2002 and 38 for the week of September 9. In addition, 2010 is indicated by 0, 2011 by 1, 2012 by 2, 2013 by 3, and so forth. YYWW, where YY indicates the year, using a base year of 2000; for example, 0238: 02 for 2002 and 38 for the week of September 9.
Turkey RoHS material content declaration Ukraine RoHS material content declaration
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Turkey RoHS material content declaration
