Transcript
Training Workbook
Agency Owner/Manager Implementation Guide
Edition 5.5 (January 2017) © 2017 Sabre Inc. All rights reserved This documentation is the confidential and proprietary intellectual property of Sabre Inc. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Sabre Inc. is strictly prohibited. Sabre, the Sabre logo design, Format Finder help system, and Personal Trainer are trademarks and/or service marks of an affiliate of Sabre Inc. All other trademarks, service marks, and trade names are owned by their respective companies
Agency Owner/Manager Implementation Guide
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TABLE OF CONTENTS
Objectives .............................................................................................................................................................................................3 Who to Contact .....................................................................................................................................................................................4 Agency Implementation Checklist.........................................................................................................................................................6 System Security/Employee Profile Record (EPR) ..............................................................................................................................10 Signing into the Sabre System ...........................................................................................................................................................12 Your Agency Information Reference List ............................................................................................................................................16 Setting Agency Preferences- Travel Journal Record ‘TJR .................................................................................................................17 Agency Printing Overview ..................................................................................................................................................................22 Agency Manager Reports Overview ...................................................................................................................................................25 Data Merge (Transferring Profiles and Reservations to Sabre System ..............................................................................................30 Office Productivity and Quality Cotrol Features Overview ..................................................................................................................31 TripCase Connect (Electronic and mobile document delivery) ...........................................................................................................33 Training References ...........................................................................................................................................................................35 Sabre Red Apps .................................................................................................................................................................................36 Appendix ............................................................................................................................................................................................37 Sabre Leisure Products and Activation ..........................................................................................................................................38
Agency Owner/Manager Implementation Guide
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OBJECTIVES The MAIN objective of the class is to empower you, the new Sabre subscriber, to use the reference materials available to set up, maintain and work at your agency. Upon completion of this guide, you will be able to: •
Sign into the Sabre® Red Workspace™ portal and access the Sabre system
•
Understand Employee Profile Records (EPR) and passcode basics to meet system requirements
•
Display and modify the agency Travel Journal Record (TJR) and its components
•
Navigate through Sabre Red Workspace to access additional booking and productivity tools
•
Access Agent Tools such as Format Finder
•
Access Agency eServices to sign up for online classes, print quick references, print booking reports and more
•
Register for Sabre Rewards Plus program where professional travel agents like you are rewarded for connecting your clients with the world's greatest travel opportunities
Agency Owner/Manager Implementation Guide
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Who to Contact Quick Reference
DEPARTMENT
CONTACT
HOURS
E-MAIL/QUEUE
Customer Service Center
1-800-832-9526 US 1-866-214-3334 CA
8:00 a.m. – 6:30 p.m. Central Monday – Friday, excluding Holidays
US
Contract, billing, invoice, place agency orders, Agency eServices data reports.
[email protected] Canada
[email protected]
Sabre Support
1-866-334-7551 or
Product Support - Press 1 and then press:
1-866-301-5389
24 hours a day, 7 days a week, except December 25
1. Passcode reset 2. Pricing, Ticketing, and Invoice/ Itinerary transactions 3. General Sabre formats (Queues, Profiles, PNR, EPR, Air, Hotel, Cars) 4. To return to the main menu
Customer Support PIN for PCC
Reduced hours on other holidays
Press 1 or 2, and then any available option
Applications and Traveler Experience – Press 2
4a to 845p Central time
For assistance on applications like TripCase, TripCase Connect, Sabre Cruises, Sabre Vacations and Personal Trainer 0.
To return to the main menu
Technical Support - Press 3 and then press: 1. Sabre® Red Workspace™ installation, configuration and connectivity 2. Hardware issues. (Printers, B2B, Frame Relay) 3. To return to the main menu Web Services Support
24 hours a day, 7 days a week, except December 25 Reduced hours on other holidays
1-800-678-9460 Customer Support PIN for PCC
24 hours a day, 7 days a week, except December 25 Reduced hours on other holidays
Note: Direct calls to Product Support for password reset and format related questions, as well as calls to Hardware Support for third party hardware and software are billable. Sabre provides Password Management Tools in Sabre Red Workspace and Agency eServices to assist with resetting your Sabre password. For software format, access Format Finder. If you are a Sabre Red Workspace user, you can type the command HELP/ followed by a combination of search keywords (e.g. Pricing, Sell Hotel, etc.).
Who to Contact Quick Reference Agency Owner/Manager Implementation Guide page 4
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DEPARTMENT
CONTACT
HOURS
E-MAIL/QUEUE
Debit Memo Procedures
From the Red Workspace, click the Agency eServices tab. Then click Tools >Debit Memo>Support & Information->Agency Debit Memo Procedures
Fare Guarantee Policy
From the Red Workspace, click the Agency eServices tab. Then click Tools >Debit Memo>Support & Information >Fare Guarantee Policy
Status and follow up
Debit memo online: From the Red Workspace, click the Agency eServices tab. Then click Tools >Debit Memo>View Status of your Debit Memo.
Disputes only
Pricing inquiries Escalations
[email protected]
Contact your Support Team via Agency eServices
Trams Back Office Support
1-310-641-8726
Installing or using Trams products
Press 1 for Trams support, press 2 for Client Base support
Sabre Website – to contact your support staff, sign up for free training classes, print quick references, learn Sabre system formats by using Personal Trainer software online, view and pay your invoice, view office reports….and more!
2017
https://agencyeservices.sabre.com
6:00 a.m. – 5:00 p.m. Pacific Standard Time Monday – Friday, excluding Holidays
[email protected] [email protected] for general interface questions
From the Sabre Red Workspace portal, click the Agency eServices tab Or go to https://agencyeservices.sabre.com
Who to Contact Quick Reference Page | 2 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.2 Agency Owner/Manager Implementation Guide page 5
Agency Implementation Checklist Quick Reference
OVERVIEW Follow this checklist to complete the required items for installation and implementation: Place a check mark in the Done column for each completed item. ACTIVITY
DESCRIPTION
LEAD TIME*
Begin Sabre system training
Sabre Administration for Owners/Managers Conversion Agent ARC or BSP New Agent ARC or BSP Sabre® Red Workspace™ agent booking portal
As soon as possible
Order ticket stock
Printer types and form numbers:
4 weeks prior to installation
Texas Instruments 1600 (or Genicom 1600 or IER 1600)
DONE
8212 ATB2 direct thermal fan-fold 3426 ATB1 direct thermal fan-fold
Note: Sabre Total Electronic Office (TEO) does not require the use of the physical ticket printer, you will use a ghost printer. (Sabre does not sell printers)
Datasouth Journey
8212 ATB2 direct thermal fan-fold 3426 ATB1 direct thermal fan-fold
TEO Reference Guide IER 577
8212 ATB2 direct thermal fan-fold 3426 ATB1 direct thermal fan-fold
Unimark Sprite (legacy printer)
8212 ATB2 direct thermal fan-fold
Genicom 1500 (legacy printer)
8212 ATB2 direct thermal fan-fold
Datamax 4500 (legacy printer)
8212 ATB2 direct thermal fan-fold 3426 ATB1 direct thermal fan-fold
ATB Notice 1123 Individual
Agency Implementation Checklist Quick Reference Agency Owner/Manager Implementation Guide page 6
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Order invoice/itinerary paper Note: Sabre does not sell printers. You can use a network printer for invoice and/or hardcopy
Contact your back office system provider
Dot Matrix printer: 9-1/2" x 11" (Sabre paper size) Laser printer: 8-1/2” x 11” Dataguide Business Forms
4 weeks prior to installation
1-800-343-0583
West Coast Business System 1-800-522-9227
Prior to setting up your interface appointment you must:
Set your Sabre Printing Module (SPM) to multiple file option. Confirm that the SPM is configured with the MINI LNIATA for back office interface purposes.
3 – 4 weeks prior to installation
Follow the steps using Interface Set-Up guide For assistance configuring the SPM, contact your Sabre Implementation Manager or the Sabre Hardware Support desk calling 1-866334-7551 option 2, and then option 3
Confirm that the MINI has been designated for interface Main and Branch locations For interface Branch locations, confirm that the TJR has been updated with the interface MAIN PCC Read page 1 of the Interface Set-Up quick reference for help on designation of the MINI. For assistance on these settings, contact your Sabre Implementation Manager or the Customer Service Center calling 1-800-8329526 from the US, or 1-866-214-3334 from Canada.
Confirm you have the SUBMGR keyword in your Employee Profile Record (EPR) Sign into the Sabre system and type HU* to see the keywords in your EPR. If you DO NOT have the MINOPR keyword and you are the CREATE agent, type the formats provided in the next example to add the keyword: 1. HB1234 (where 1234 is your agent ID) 2. H/AUTH ROBERT (use your name) 3. H/UAT/A-SUBAGT 4. HE For assistance updating your EPR, contact your Sabre Implementation Manager or the Customer Service Center calling 1-800-8329526 from the US, or 1-866-214-3334 from Canada.
Agency Implementation Checklist Quick Reference
Agency Owner/Manager Implementation Guide page 7
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Contact your back office system provider
Ensure you are connected to an Invoice Printer and you have setup the Invoice Table with a nonconflicting invoice number range
3 – 4 weeks prior to installation
Type DSIV followed by the invoice printer LNIATA. (For example, DSIVE42A32) to designate to an invoice printer. Please review printing section For assistance on printer and invoice number designation, contact your Sabre Implementation Manager or the Customer Service Center calling 1-800-832-9526 from the US, or 1-866-214-3334 from Canada
Contact your back office system provider
Contact your back office system provider
2 – 3 weeks prior to conversion
Call the Sabre Help Desk to have a Sabre specialist issue a test ticket on your PCC. Ask the Sabre specialist to verify that a ticket number appears on the DQB list and that an invoice number has been generated to the DWLIST. To request that a Sabre specialist issue a test ticket call Format Support at 1-866-334-7551, option 1, and then option 2.
Read the Interface Controls quick reference to get familiar with POSQ formats such as DX STATUS, DX TRANSMIT, DX END, and DX HOLD.
Read the Trams TJR Edits quick reference for recommended TJR settings.
Review section 3, security and EPR keywords and the Sabre Interface Guide and review your agent ID’s Contact
[email protected] for additional support
Additional reading includes: Sabre Interface Guide Trams Interface Remarks quick reference Merging Client Base Plus data to PNR quick reference
Once you have addressed all these items, e-mail
[email protected] to arrange an Interface Appointment
Create Employee Profile Record
Refer to section 3 and 4
As soon as Sabre Red Workspace is installed
**Complete the DataMerge release form for PNR and profile transfer
If your agency is using DataMerge, complete the authorization forms, from Sabre Red Workspace, click the Agency eServices Tab and under the Manager tab click Agency Ordering>Product Ordering>DataMerge
14 - 21 Business days prior to conversion
**Print copies of all traveler profiles from current system
(optional)
1 - 2 weeks prior to conversion
**Print copies of all reservations from current system
(optional)
2 - 3 days prior to conversion
Agency Implementation Checklist Quick Reference
Agency Owner/Manager Implementation Guide page 8
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Special procedure for Southwest Airlines WN booking reference
Your agency must sign a contract with Southwest to be eligible for electronic ticketing with this carrier. Refer to the Ticketless Contract in Southwest's online DRS pages through Agency eServices web site.
As soon as Sabre Subscriber agreement is signed
Format Finder reference code tktov429 * Use the Lead Time frames listed in this checklist as a guideline. Following these time frames will assist in providing a smooth installation and implementation. ** Applicable for conversions only.
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Agency Implementation Checklist Quick Reference Page | 4 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.0
Agency Owner/Manager Implementation Guide page 9
System Security Quick Reference
OVERVIEW Prior to installation each user must have a unique sign-in (EPR) The EPRs can be created by utilizing a SabreScript. Press CTRL+A, then choose @epr.ssc. Note: If there is a white box when you do “CTRL+A”, go to the tools menu > install Sabre applications > select Sabre scripts > click install. If additional assistance is needed, please call Sabre® Red Workspace™ Technical Support to download the SabreScript. The agent sign is a two-character code which identifies an agent’s transactions. The agent sign can be all alpha, all numeric, or alphanumeric. Consult with your back office accounting application for any restrictions. If you are transitioning to the Sabre system, we recommend using the same agent sign as used in your former Global Distribution System - GDS. EMPLOYEE PROFILE RECORD COMMON KEYWORDS Apart from the duty codes we covered before, you can add certain keywords to the EPR depending on which tasks the user will have to perform. These are only examples; you may have to assign different keywords depending on specifics needs COMMON KEYWORDS FOR AGENTS
ALLOWS AGENTS TO…
PFKAGT
Copy PF key banks to other PCs
SUBAAA
Change work area to a branch pseudo city code
24TIME
Show all displays in 24 hour clock mode
COMMON KEYWORDS FOR MANAGERS
ALLOWS MANAGERS TO…
ACCESS
Establish Branch Access and order reports
ATBRPT
Request deletion of the ATB Audit Trail report
CREATE
Create, purge and update EPRs
SUBMGR
Change optional PNR edits, make PNR search (Spectra) and advanced queue entries, and make DWPRNT and DWUNPR entries
PNRREL
Release security of a PNR
CCVIEW
View complete credit card numbers after End Transaction in Passenger Name Record (PNR) and Stars customer profiles
MINOPR
Ability to make interface entries – DX TRANSMIT, DX HOLD, DX END or DWALL
PTRAGT
Clear and remove printer messages
System Security Quick Reference Agency Owner/Manager Implementation Guide page 10
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SUBACC
Ability to sign into the Sabre system at authorized branches. Once you have been assigned the SUBACC keyword, you must update the TJR for your branch offices.
PASSWORD MANAGEMENT For security reasons, passwords need to be changed every 90 days. The Sabre system will prompt you some days in advance as a reminder. It is extremely important to be aware of the potential risks of not managing passwords in an efficient and professional manner. The Password Management Tool (Password Reset Security Management) allows you to reset your password if it has expired, if it is a temporary one or if you just can’t remember it. You also have the option of receiving a temporary password by email. The tool allows you to reset your password if you have previously established questions and answers or an email address. ADDITIONAL REFERENCES Additional quick references and interactive tutorials are available on the Web at http://agencyeservices.sabre.com/ under the Training menu. You may also find additional information in the Format Finder help system. Use these keyword combinations or formats in your Search request: TOPIC
FORMAT FINDER SEARCH KEYWORDS
QUICK REFERENCES
Employee Profile Record
EPR
Employee Profile Record (pdf)
Employee Profile Record Keywords
EPR Keywords
EPR Keywords (pdf)
Password Management Tool
Password Management
Password Management Tool (pdf)
Agency Security
Agency Security
Agency Security (pdf)
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System Security Quick Reference Page | 2 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.0 Agency Owner/Manager Implementation Guide page 11
Signing into the Sabre System Quick Reference
OVERVIEW Employee Profile Records (EPRs) are an element of the Sabre® global distribution system’s security that governs the capabilities of agents using the Sabre system. Your EPR enables you to sign into the Sabre system and controls which functions you can or cannot perform in the system. EPRs contain many different components including:
agent id – use this to sign-in
duty codes – allow specific functionality
agent sign - identifies each specific agent
keywords – allow specific functionality
office code – allows you to group agents by job function
passcode (password) – secures your sign-in and allows access to the system
EPR example. See the Format FinderSM help system for a detailed explanation of each EPR field. Agent Name
Office Code Duty Codes
EPR Status Last date of display
Pseudo City Code (PCC0)
Agent ID (0000) and
and Agent Sign (A71)
Pseudo City Code (PCC0)
J SANCHEZ PCC0-A71 0000-PCC0 OFC-CORP ASO-60 SIGN IN ACCESS – PCC0 DUTY 6 9 * / UAT- ACCESS ARCRPT COMMSG CCVIEW CIIMGR CREATE MINOPR MULSET PFKAGT SUBAAA SUBACC SUBMGR STATUS - ACTIVE 15MAY86 PASSCODE H D CREATED BY PCC0-AKP 15MAY86 0430A 06JAN15 0421P CST
Keywords (ACCESS, ARCRPT, etc.) EPR creation date, time and create agent sign
Note: Find more information about EPRs in the Format Finder help system. NEW AGENCY - INITIAL EPR AND PASSCODE Every new Sabre ConnectedSM agency is issued one initial EPR and a temporary (default) passcode. You will use this EPR and passcode the first time you sign-in to the Sabre system.
You must change your initial EPR passcode, your new passcode must consist of 7 or 8 alphanumeric characters and it may NOT include Q or Z.
You must then use this initial EPR to create an EPR for yourself and for each agent.
Important Note:
To ensure agency security, it is important to DELETE the initial EPR.
PASSCODE REQUIREMENTS Follow these requirements when creating or changing your Sabre system passcode. All new EPRs you create must have a passcode before you can end transaction and activate the EPR.
Must be 7 or 8 alphanumeric characters
No sequence of numbers or characters 1234 4321 ABCD
Must contain at least 1 alphabetic and 1 numeric character
Cannot contain a Q or Z
Cannot repeat one character more than two times (for example. AA is allowed, AAA is not allowed)
You cannot reuse your last four passcodes
Cannot use standard words or proper names (for example. DALLAS or FROG are not acceptable)
No 3 character months JAN, FEB are restricted
You receive this error response CONTAINS RESTRICTED WORD NEW PASSCODE UNACCEPTABLE
Signing into the Sabre System Quick Reference Agency Owner/Manager Implementation Guide page 12
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DUTY CODES Note: Duty codes are system access rights that determine the range of functions that an agent can perform in the Sabre system. These are stored in your EPR and vary according to an agent’s duties. If your EPR allows it, you can also switch duty codes, when necessary, in order to perform different functions. The three duty codes, along with the access rights provided by each, are:
* - Allows agent full reservations access for normal Sabre system activity
9 – Allows agent supervisory and managerial access for those responsible for management functions
6 – Allows agent to access the training mode, providing the ability to practice without impacting actual customer records
WORK AREAS The Sabre system has six work areas, identified as A, B, C, D, E, and F. You sign in to all six of these system work areas by entering an asterisk (*) prior to your identification number as follows. SIGN IN
FORMAT
Step 1: Type SI* followed by your agent identification number
SI*(identification number) SI*000000 System Response: AGENT SIGN IN CURRENT PASSCODE DUTY CODE
<.> AREA
ID <*>
<000000>
SUF
NEW PASSCODE
Component
Description
CURRENT PASSCODE
Type your current passcode (it will not appear when typed)
ID
Reflects agent identification number
SUF
Reflects agency pseudo city code (PCC)
DUTY CODE
Reflects duty code or level of access
AREA
Reflects the area to be signed in
NEW PASSCODE
Area where you can change your passcode
Step 2: Type your passcode in the sign-in mask
(passcode) PASSWRD1
Signing into the Sabre System Quick Reference Agency Owner/Manager Implementation Guide page 13
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SIGN IN SYSTEM RESPONSE Your Active pseudo city code (dot) your Agency home pseudo city code
PCC0.PCC0*ALJ....A.B.C.D.E.F 19JUN ** SABRE EXCLUSIVES *SA* LOWEST AVAILABLE HOTEL RATES 2-5 STAR HOTELS 10PCT COMM GUARANTEED WITHIN 2 WEEKS **INTER-CONTINENTAL *THE WHOLE WORLD-HALF OFF* SUMMER** SALE INCL BKFAST AT PARTICIPATING HOTELS -HODIC/HOT
Current date
Your duty Your code individual agent sign
SIGN OUT
The work areas signed in
Sign in message
The active area displays first
Messages may be created by the Sabre system or your local agency
The system places you in work area A to begin
May be redisplayed after the sign in response has been cleared from screen
FORMAT
The Sabre system tracks all entries by agent sign. When you are through working in the system, you should sign out to prevent other individuals from making entries using your passcode. SO
Sign out of the current work area
System Response: B SIGNED OUT
SO*
Sign out of all work areas
System Response: A.B.C.D.E.F..SIGNED OUT
WORKING WITH WORK AREAS
FORMAT
When you leave a work area, it becomes inactive until you return to it. Entries made in the active area do not affect the work you do in another area. When you return to an area you previously left, that area becomes active again. Note: All items to be recorded in a single Passenger Name Record (PNR) should be completed in the same work area. Change to a different work area: A,B,C,D,E, or F
¤(work area letter) ¤D System Response: PCC0.PCC0*ALJ..D
Display current work area
*S System Response: PCC0.PCC0*ALJ..D
Display the status of all work areas
*S* System Response: PCC0.PCC0*ALJ.A..PNR PRESENT ACTIVE AGENT – L JONES - 000000-PCC0 PCC0.PCC0*ALJ.B..PNR PRESENT PCC0.PCC0*ALJ.C..PNR PRESENT PCC0.PCC0*ALJ.D.. PCC0.PCC0*ALJ.E.. PCC0.PCC0*ALJ.F..
Signing into the Sabre System Quick Reference Agency Owner/Manager Implementation Guide page 14
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Display the status of all work areas, along with assigned printers
*S*P System Response: PCC0.PCC0*ALJ.A..PNR PRESENT ACTIVE AGENT – L JONES - 000000-PCC0 H1-AB123C AT T-AB123D I-AB123E PCC0.PCC0*ALJ.B H1-AB123C AT T-AB123D I-AB123E PCC0.PCC0*ALJ.C NO PRINTERS PCC0.PCC0*ALJ.D NO PRINTERS PCC0.PCC0*ALJ.E NO PRINTERS PCC0.PCC0*ALJ.F NO PRINTERS
S/*
Redisplay the sign in message
System Response PCC0.PCC0*ALJ..B..PNR PRESENT 19JUN **SABRE EXCLUSIVES *SA*.LOWEST AVAILABLE HOTEL RATES** 2-5 STAR HOTELS 10PCT COMM GUARANTEED WITHIN 2 WEEKS **INTER-CONTINENTAL- *THE WHOLE WORLD-HALF OFF* SUMMER* SALE INCL BKFAST AT PARTICIPATING HOTELS -HODIC/HOT
SWITCH DUTY CODES
FORMAT
When you sign in to the Sabre system, the duty code defaults to *. However, some entries require that you sign into the Sabre system using a special duty code. You can activate an assigned duty code without signing out and signing back in. Change duty code Note: This format activates duty codes that already exist in your Employee Profile Record (EPR); it does not update or change your EPR.
SI(duty code) SI9 System Response PCC0.PCC09ALJ..A..*ALJ.NOT SIGNED OUT
ADDITIONAL REFERENCES Additional quick references and interactive tutorials are available on the Web at http://agencyeservices.sabre.com/ under the Training menu. You may also find additional information in the Format FinderSM help system. Use these keyword combinations or formats in your Search request: EPR Passcodes Duty Codes Work Areas
2015
Signing into the Sabre System Quick Reference Page | 4 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 2.0 Agency Owner/Manager Implementation Guide page 15
Setting Agency Preferences Quick Reference
TRAVEL JOURNAL RECORD (TJR) OPTIONS The Travel Journal Record (TJR) security feature defines your agency’s capabilities within the Sabre® system pseudo city code. Sign in to the Sabre system with duty code 9 to activate the options described in the sections below. Some options require that your Employee Profile Record contain the keywords SUBMGR and CREATE. TASK
FORMAT
Activate duty code 9 after signing in to the Sabre system.
SI9
Display your TJR feature.
W/TA*(pseudo city code) W/TA*B4T0
Display all PNR data fields that can be activated as mandatory entries.
W/K*TJRALL
Display a list of PNR edits activated in your agency.
W/K*TJR
AGENCY TJR SETTINGS
FORMAT
Update your agency phone in the TJR security feature.
W/PH¥(phone number) W/PH¥415-555-1212
Add the manager extension in the agency phone field.
W/PH¥/EXT(extension number) W/PH¥/EXT2849
Open branch-office access to your records.
W/TAA(your pseudo city code)¥B(your branch pseudo city code) W/TAABKK41¥BKK41
Authorize an associate office that is non ARC/BSP approved to access your records (billable option).
W/TAA(your pseudo city code)¥A(branch pseudo city code) W/TAAB4T0¥AKK41
Authorize a branch office to change their Sabre system work area to your pseudo city code.
W/TAA(your pseudo city code)¥C(branch pseudo city code) W/TAAB4T0¥CKK41
AIR AVAILABILITY AND ITINERARIES
EXAMPLE
Turn on category availability (non-stop flights first, then direct flights, then connections) …..or
W/CPA¥CAT
Turn on Integrated availability (sequence determined by flight time).
W/CPA¥INT
Turn on the minimum connect time edit. The system verifies that connecting segments in the itinerary comply with standard connecting times.
W/KMCT¥ON
Turn on GK/GL/YK segment cancellation warning. Activates a warning when you cancel a segment whose status code is GK, GL, or YK.
W/KGK¥ON
Turn on auto segment arrange. Automatically rearranges the segments in the itinerary so they appear in date order.
W/AZA¥ON
Setting Agency Preferences Quick Reference Agency Owner/Manager Implementation Guide page 16
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Turn ON message to ensure PNRs contain appropriate Secure Flight Passenger Data (mandatory).
W/KSECFLTM¥ON
Turn ON message to ensure PNRs contain appropriate Secure Flight Passenger Data (optional).
W/KSECFLT¥ON
Note: You cannot activate both mandatory and optional Edits at the same time. If Secure Flight DOCS entered before flights sold, warning reminder to “commit” (Sabre format= COM).
W/KGENSSR¥ON
Display 12 lines of availability in the CPA.
W/CPA12LINES¥ON
Display 26 classes of services in the CPA.
W/CPA26COS¥ON
FARES AND PRICING
FORMAT
Allow agents to store the passenger type in the record.
W/PT¥ON
Set a default passenger type.
W/PSGR(passenger type code) ADT is the default W/PSGR¥XXX (JCB, MIL etc.)
Activate Price Quote – PQ functionality.
W/PQR¥ON
Activate Enhanced PQ functionality.
W/PQPLUS¥ON
Require price quote retention. You cannot end the record until you enter a price quote record (PQ).
W/KPQ¥ON
PNR OPTIONAL EDITS
FORMAT
Require a customer e-mail address in the record.
W/KTM¥ON
Require agency address. You cannot end the record until you add the agency address in the W- field.
W/KPAD¥ON
Require passenger address. You cannot end the record until you add the passenger address in the 5/ field.
W/KRAD¥ON
Require a reference number. You cannot end the record until you add an asterisk (*) and a reference number in the name field.
W/KAST¥ON
Require invoice remarks. You cannot end the record until you add invoice remarks in the 5. remarks field.
W/KINR¥ON
Note: In addition to activating this option, Trams Back Office system users should create a flexible PNR edit to require that a customer/account number invoice remark (5.S*AN) is present in the PNR: PGPNRMEM.5 1R5L.S*AN/5.S*AN REMARK REQUIRED. Require itinerary remarks. You cannot end the record until you add itinerary remarks in the 5¥ remarks field.
W/KITR¥ON
Require historical remarks. You cannot end the record until you add historical remarks in the 5H- remarks field.
W/KRTH¥ON
Setting Agency Preferences Quick Reference Agency Owner/Manager Implementation Guide page 17
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Require coded remarks. You cannot end the record until you add a coded remark in the 5(alpha character) ¥ remarks field. You can code remarks with the alpha characters of your choice. You can display alpha coded remarks in a record using the format *(alpha character) ¥. For example, *A¥.
W/KRMK(alpha character)¥ON W/KRMKA¥ON
Require customer number (DK). You cannot end the record until you add a six- or seven-digit customer number in the DK field. Once enabled, you cannot deactivate this option. Important! If you are a Trams Back Office system user do not make this field mandatory.
W/KDK¥ON
Require a 10-digit customer number. You cannot end the record until you add a 10-digit customer number in the DK field. If you are a Trams Back Office system user, do not activate this option.
W/KDK10¥ON
Activate an alert message anytime a change is made to a PNR itinerary segment with an attached SSR.
W/KALERTSSR¥ON
Have the email information included in the display face of the PNR.
W/EMAILD¥ON
Enhanced PNR Search capabilities.
W/TRPS¥ON
CARS/ HOTELS/ INSURANCE
FORMAT
Turn on reminder to offer to book a hotel reservation.
W/HPT¥ON
Print hotel rate change over stay details.
W/PRINTRCOS¥ON
Print hotel tax details.
W/PRINTTAX¥ON
Turn on reminder to offer to book a car reservation.
W/CPT¥ON
Display the list of insurance vendors your office is authorized to sell.
W/INS¥*
Activate hotel total pricing.
W/PRINTTAX¥ON
REPORTS
FORMAT
Turn on the daily sales summary.
W/DSS¥ON
Turn on the expanded daily sales summary.
W/EDSS¥ON
Activate the unused electronic ticket report.
W/ETU¥ON
Setting Agency Preferences Quick Reference Agency Owner/Manager Implementation Guide page 18
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TRIPCASE
FORMAT
Display TripCase® settings for your agency.
W/TM¥*
Enable the ability to type EMI formats on the Sabre system screen to view eInvoice documents on the TripCase site.
W/TMI¥ON
Enable the ability to type EMT formats on the Sabre system screen to view electronic ticket receipts on the TripCase site.
W/TMT¥ON
SERVICE FEE
FORMAT
Automatically add OTH Segment for Card Services (MISF) Transaction:
W/MSFOTH¥ON
Activate paperless service fee solution. This option is necessary when you use a ghost ticket printer.
W/SVCP¥ON
QUEUES
FORMAT
Turn on automatic queue place of reservations. All records will drop on the assigned queue when the agent ends the record.
W/KQPA¥(queue number)
Restrict reservations with car, tour, and hotel confirmations from automatically queue placing to queue 2
W/KQR2¥ON
Activate auto queue sort to pre-assigned name queues
W/QSORT¥ON
TICKETING
FORMAT
Require commission. Prior to ticketing, the Sabre system verifies that you have entered commission information in the record.
W/KKP¥ON
Require form of payment. Prior to ticketing, the Sabre system verifies that you have stored the form of payment in the record.
W/FOP¥ON
Turn on price retention ticketing alert. The Sabre system alerts you when you enter a ticketing format and the price you are ticketing does not match price you stored.
W/PQT¥ON
Turn on credit card authorization. The Sabre system automatically obtains an approval code for tickets charged to a credit card.
W/KCC¥ON
Activate QREX Price Quote Reissue functionality for exchange and refund transactions
W/PQREX¥ON
Print the air terminal indicator on tickets/Invoice.
W/TERM¥ON
W/KQPA¥255
Setting Agency Preferences Quick Reference Agency Owner/Manager Implementation Guide page 19
Page | 4
INVOICE AND ITINERARY
FORMAT
Turn on the SABRE WINDOWS indicator. This allows agents to export their itineraries to a Word processing program or to an e-mail message.
W/WIN¥ON
Print the change of gauge message on passenger itineraries.
W/COG¥ON
Turn on the option to print base, tax, and total on the invoice.
W/BFT¥ON
Turn on invoice number on tickets. The Sabre system prints the invoice number on the tickets you issue.
W/IN¥ON
ACCOUNTING LINES
FORMAT
Turn on accounting lines for refunds.
W/RFD¥ON
Activate the VAT (Goods and Service Tax) on Accounting lines for BSP in Canada
W/VAT¥ON
BACK OFFICE INTERFACE
FORMAT
Activate transmission of credit card void messages to the back office
W/VOD¥ON
Interface customer e-mail address to the accounting MF record
W/PE¥ON
Automatically send cancellation penalty and commission on penalty data to the back office.
W/PEN‡ON
Set TJR Interface IUR Credit Card Masking to “NEVER”
W/IURCCMASK¥NEVER
Request activation of any of the options below by sending a message to the software helpdesk to the email address used in your market. Type “Sabre Software Support – Contact Information” on the search bar of Format Finder for a list of regions. When not active, the component does not appear in the TJR.
INTERFACE IV/IT REMARKS controls whether or not the system sends the Invoice and Itinerary remarks from each record to the back office
INTERFACE REMARKS controls whether or not the system sends message remarks from each record to the back office
INTERFACE ITINERARY controls whether or not the system sends an itinerary to the back office when you perform a DIT entry
INTERFACE MILEAGE controls whether or not the system sends mileage information from each record to the back office
INTERFACE ENTITLEMENTS controls whether or not the system sends the fare entitlements of each record to the back office
INTERFACE PHONE/RECEIVED controls whether or not the system sends phone and received from field of each record to the back office
INTERFACE FARE CALC controls whether or not the system sends the fare calculation line of each record to the back office
INTERFACE OSI-SSR REMARKS controls whether or not the system sends OSI and SSR remarks from each record to the back office
2015
Setting Agency Preferences Quick Reference Page | 5 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.1 Agency Owner/Manager Implementation Guide page 20
Agency Printing Quick Reference
OVERVIEW Either if you are issuing an electronic ticket or any other paper document the system requires the correct settings of the printers. TICKET SET UP Before printing tickets for the first time, complete the following steps. FOR PAPER AND ELECTRONIC TICKETS WITH A PHYSICAL PRINTER TASK
FORMAT - ATB1
FORMAT - ATB2
Designate ticket printer
W*(ticket printer type codes)(printer line address) W*AB99DEF1
W*AT(ticket printer line address) W*AT99DEF1
Display list of ticket printers
DN*PTR
DN*PTR
Delete current coupons from ticket printer before inputting a new set of coupons (if applicable)
DB(ticket printer line address)/D DB99DEF1/D
DB(ticket printer line address)/D DB99DEF1/D
Assign stock control numbers. Input the first stock number in the box.
DB(printer address)/(ten-digit stock control number plus check digit)/(number of ticket coupons placed in printer) DB99DEF1/12345678900/100
DB(printer address)/(three-digit stock providing party number)(ten-digit stock control number plus check digit) /(number of tickets placed in printer) DB99DEF1/88945678900000/100
Note: You may also use SabreScript (CTRL+A) @tktnum.ssc to assign ticket stock. FOR ELECTRONIC AND PAPER TICKET WITH A VIRTUAL “ GHOST” PRINTER (ARC ONLY)
FORMAT
If your agency reports to ARC, (US only), you still have the exception for paper documents such as Southwest tickets and MCOs. Therefore, although your agency can be setup as TEO (Total Electronic Office), you still need to maintain a virtual printer known as “ghost printer” which may print hardcopy documents. You need to have a printer terminal address (LNIATA) with keyword GHSTPR added to the UAT table, and then: Designate dummy ticket stock control numbers
DB(LN IATA)/(stock control number including the ATB2 three digit stock providing party identifier (889) and the check digit/number of coupons DB99DEF1/88945678900004/500
Assign the LNIATA before issuing documents
W*AT(LN IATA) W*AT99DEF1
Agency Printing Quick Reference Agency Owner/Manager Implementation Guide page 21
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FOR ELECTRONIC TICKETING ONLY (BSP)
FORMAT
If your agency reports to BSP, you must use the TEO (Total Electronic Office) (*ETKT*) bypass for electronic ticket printer designation and use. Note: Although agencies reporting to ARC can use the bypass entry, we do not recommend this setting since this does not allows printing paper documents. Instead, you must setup a virtual “Ghost” printer. Designate ET only Printer Bypass all BSP countries
W*(country code) W*TC W*FR
Note: You can contact your account team for guidelines about which option is more suitable for your agency needs. PRINTER PROFILES
FORMAT
A Printer Profile Record (PPR) enables you to store the designation information of multiple printers for all work areas of all computers in your agency. Making use of a printer profile record has several features and benefits:
You can designate your printers with a single entry against the information in the printer profile record
Invoice/itinerary printers that have the keyword DUALHI allow you to use the same printer address for both hardcopy and invoice/itinerary printing functions
Each pseudo city code can have up to ten printer profile records
You can also create and update a printer profile for a branch pseudo city code
Note: To create and delete printer profiles, your Employee Profile Record security feature must contain the keyword SUBMGR. Access Printer Profile mask to create/update
PPB
Assign printers with Printer Profile
PPS1
Un-assign printers with Printer Profile
PPO
INVOICE/ITINERARY SETUP
FORMAT
Print Next Invoice Number: use these formats to set and display the next invoice number for the system to print. Assign the next invoice number to print
DV0123456
Display the next invoice number to print
DV*PTR
CUSTOMIZED INVOICE/ITINERARY
FORMAT
Customized I/I with Agency Logo: Use these formats to create or update your agency logo for printing on plain paper invoice and itinerary documents. You must have the CIIMGR keyword and duty code 9 in your EPR to enter these formats. Access Agency Logo Mask
DD6
Redisplay mask
DD*R
Display current logo
DD*LOGO
Agency Printing Quick Reference Agency Owner/Manager Implementation Guide page 22
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ADDITIONAL REFERENCES Additional quick references and interactive tutorials are available on the Agency eServices Web site, from the Sabre® Red Workspace™, click the Agency eServices Tab and then the Training Tab. You may also find additional information in Format Finder. Use the keywords below in your Search request. TOPICS
FORMAT FINDER SEARCH KEYWORDS
QUICK REFERENCES
Designate Printers
Printers
Assign Ticket Stock (pdf)
Printer Profiles
Printers
Printer Profiles (pdf)
Invoice and Itinerary
Invoice & Itinerary
Invoice and Itinerary Basics (pdf)
Customized Invoice and Itinerary
Customized I&I
See Sabre Red Workspace Format Finder
2014
Agency Printing Quick Reference Page | 3 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.0 Agency Owner/Manager Implementation Guide page 23
Agency Reports Quick Reference
OVERVIEW You can obtain several reports from the Sabre system. AUDIT TRAIL REPORT
FORMAT
The Audit Trail Report displays a record of all the Sabre system generated tickets issued each day. It lists the types of coupons that are issued, the ticket number, the dollar amount, the commission amount, and the number of auditor’s coupons. You may print this report daily to track sales and manage stock control numbers. PTR/99DEF2
Designate printer for hardcopy function. Note: you can also designate your hardcopy printer via a printer profile. Print the current audit trail report.
DQB* +
Print the audit trail report for a specific date.
DQB*(DDMMM date) + DQB*10MAY
Print the refund audit trail.
DQB*RF +
Note: The refund audit trail is a record of all the paper and electronic tickets that you refund through an automated refund mask each day. It does not reflect any refunds processed manually. Print the refund audit trail for a specific date within the current month.
DQB*RF¥D(date number) + DQB*RF¥D2 +
DAILY WORKLIST
FORMAT
The Daily Work List (DWLIST) is a daily list of Invoice and Itinerary records that are ready to print or that you have previously printed that day. Your DWLIST will be purged every evening. Print report at the end of each day, if desired. Designate printer for hardcopy function Note: you can also designate your hardcopy printer via a printer profile Print the DWLIST
PTR/DSRP(printer address) PTR/99DEF2 DWLIST +
Agency Reports Quick Reference Agency Owner/Manager Implementation Guide page 24
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DAILY SALES SUMMARY REPORT
FORMAT
The Daily Sales Summary Report is a daily automated report of all items invoiced through the Sabre system.
You have to activate the DSS TJR option with the entry: W/DSS¥ON
For all Daily Sales Summary Report formats, you must have the EPR keyword SUBMGR and sign in with duty code 9. PTR/END
Un-designate the printer from any other function
Or DSNO Designate the printer for daily sales summary report Note: This enables long reports to print entirely out of the daily and extended sales summary (DPA, DPB, or DPC) without causing buffering errors.
DSRP(printer address) DSRP99DEF2
Print the current daily sales summary report
DPA
Un-designate the report printer
DSNO
VOID LIST REPORT
FORMAT
The Void List report displays a list of tickets that have been voided through the system for the current or previous month. Designate printer for hardcopy function. Note: you can also designate your hardcopy printer via a printer profile.
PTR/DSRP(printer address) PTR/99DEF2
Print the current month Void List
WV* +
Print the previous month Void List
WV*1 +
UNUSED ELECTRONIC TICKETING REPORT
FORMAT
The Unused Electronic Ticketing report displays a list of unused interactive electronic tickets that are 100 days past the last travel date. The report allows you to identify unused tickets for clients, and to either issue a refund or use the funds toward the purchase of another ticket, based on restrictions. Designate printer for hardcopy function Note: you can also designate your hardcopy printer via a printer profile Print the entire report (7 days of data)
PTR/DSRP(printer address) PTR/99DEF2 DQB*ETU+
SABRE RED WORKSPACE UNUSED ELECTRONIC TICKETS The Sabre® Red Workspace™ Unused eTicketing is an easy, user-friendly, interactive tool that informs you that the traveler has unused electronic tickets that apply to the current travel booking. When there is a successful match, you will see an alert highlighted in yellow. You can pull the search results by either clicking on the alert or using a linear entry (UET*). Then, you can click to display ticket details, if needed, for each of the searched items. If you do not display the report for 30 days, the system automatically deactivates the option "UNUSED ETR DISPLAY" in the TJR.
Agency Reports Quick Reference Agency Owner/Manager Implementation Guide page 25
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AGENCY ESERVICES REPORTS There are a variety of reports available via Agency eServices. To access these reports from the Sabre Red Workspace, click the Agency eServices tab, then click Manager and select Agency Reports. Call Center Service Records - allow you to view the details of your agency’s interactions with the Sabre Software and Sabre Hardware Support Desks in one consolidated view. Data is updated nightly. You can view the report for your pseudo city code (PCC) only; branch access viewership is not available at this time. The Call Center Service Records tool is helpful in identifying potential training areas that can improve the productivity of your business. These reports provide information about the topics of conversation, calling patterns and trends of your agency in a PDF or Excel file. When you identify an agent who calls frequently for the same topic, review the Agency eServices Training menu with them. You may find Personal Trainer tutorials, quick reference documents or instructor-led classes that will help them to become proficient on that topic. 1. Click Call Center Service Records under the Manager menu. 2. Type your PCC in the box on the left side of the screen. 3. Select the report you wish to view. 4. Select the Report Begin Date/Report End Date. 5. Click Get Report to view your report.
Agent’s name
Callback: Used Quick Assist to request a callback.
Password reset tools are available. Calls to request a password reset will be billable.
Phone: Agent call to Customer Support.
Agency Reports Quick Reference Agency Owner/Manager Implementation Guide page 26
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Sabre Configuration - View your agency’s hardware configuration report.
Manage Site Access - Confidential Productivity and Management Reports, thus the Sabre system has taken additional security steps to ensure your information is handled in a sensitive manner.
Programs that fall under this Manage Site Access require that each agency location designate a site-administrator. This Site Administrator or Site Manager, usually the agency owner or manager, must log-in to access and update a secure chart to authorize which agents can view various eServices reports, etc.
Your Site Administrator updates this screen to indicate which agents have access to each report.
Agency Reports Quick Reference
Agency Owner/Manager Implementation Guide page 27
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System Data Reports - Access a variety of productivity booking reports and various Scan reports, as well as operational reports.
ADDITIONAL REFERENCES Additional quick references and interactive tutorials are available on the Agency eServices Web site, from the Sabre Red Workspace, click the Agency eServices Tab and then the Training Tab You may also find additional information in Format Finder. Use the keywords below in your Search request. TOPICS
FORMAT FINDER SEARCH KEYWORDS
QUICK REFERENCES
Audit Trail Report
Reports
Audit Trail Report (pdf)
DWLIST
Interface
Invoicing in the Sabre System (pdf)
Daily Sales Summary Report
Daily Sales
Daily Sales Summary (pdf)
Void List Report
Void List
Ticketing (pdf)
Unused Electronic Ticket Report
Unused Tickets
Unused Electronic Ticketing Report Tool (pdf)
2014
Agency Reports Quick Reference Page | 5 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.0
Agency Owner/Manager Implementation Guide page 28
Data Merge Quick Reference
OVERVIEW Sabre DataMerge automates the process of converting Passenger Name Records (PNRs) and profiles from your current Global Distribution System (GDS) to the Sabre system. The time needed to complete the entire data conversion process will vary, based on a number of factors:
Number of PNRs and/or profiles
Data size of PNRs and/or profiles
Number of conversions already scheduled for the same date and time.
Once the data is captured from the releasing GDS, Sabre Travel Network will complete the upload within 24 hours. The records and/or profiles will go through three different programs before the DataMerge process is complete.
A capture of the data must take place by the releasing GDS.
The Sabre system must run a formatting conversion program.
The Sabre system will run a program to upload the converted data into the Sabre computer reservations system, simultaneously changing the security of the record to reflect the Sabre system. After the conversion is completed, your PNRs and profiles will be available for you to access in the Sabre system.
AGENCY AUTHORIZATION RELEASING GUIDELINES Both the releasing GDS and Sabre Travel Network require authorization from the agency releasing the profile/ PNR data. The authorization form may be submitted via the Agency eServices Web site; from the Sabre® Red Workspace™, Click the Agency eServices Tab. Under the Manager Tab >Ordering>Product Ordering>DataMerge. You must have a Sabre system Pseudo City Code (PCC) and EPR to access Agency eServices. The procedures listed below outline the steps required to complete and submit the form to request the release of PNR and profile data from your current GDS to the Sabre system. Following these steps will ensure smooth delivery and clear understanding of the release requested.
All authorization forms must be filled out completely by owner of record and submitted to both the releasing GDS and Sabre Travel Network a minimum of five (5) full business days prior to the requested capture date. Incomplete or invalid information will delay the data conversion timeline.
Submit one authorization form per pseudo city code/account ID.
Should you need to modify the authorization form after it has been submitted, a new authorization form must be submitted via the online request tool.
All authorization forms must be filled out completely. Incomplete or invalid information will delay the data conversion timeline.
ADDITIONAL REFERENCES Additional quick references are available on the Agency eServices Web site. From the Sabre Red Workspace, click the Agency eServices Tab and then the Tools Tab DataMerge You may also find additional information in Format Finder. Use the keyword below in your Search request. TOPICS
FORMAT FINDER SEARCH KEYWORDS
QUICK REFERENCES
Data Merge
Data merge
Click tools menu on https://agencyeservices.sabre.com
SATARs and Sabre Profiles
STAR and/or Sabre Profiles
Go to agencyeservices, click training, then profiles
2014
Data Merge Quick Reference Page | 1 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.0 Agency Owner/Manager Implementation Guide page 29
Productivity and Quality Control Features Quick Reference
ACCOUNTING INTERFACE Interface is a link between the Sabre system and your back office accounting system. The interface record is electronically transmitted for automated ticketing and invoicing entries. Your back office accounting system may require specific PNR formats to interface additional information. One of the available products is Trams Back Office. On Agency eServices, under the Products tab and then Product A-Z you can find the Trams Back Office page. Additional links on next page. Another option is Sabre CentralCommand. on Agency eServices, under the Products tab and then Product A-Z you can find the Sabre CentralCommand page. FLEXIBLE PNR EDITS A quality control tool you can program to check format entries in Passenger Name Records for compliance with agency and client policies. The Flexible PNR Edits feature displays an alert message when an entry does not comply with the policy. Using this automated review process, your agency improves the quality and accuracy of its records. HOTEL NEGOTIATED AND CONTRACT RATES Use this product to view and book your negotiated and/or contracted hotel rates in the Sabre system. The hotel viewership product allows hotel vendors to designate special rates, rate codes and viewership in the Sabre system hotel database. FARE MANAGEMENT TOOLS Our Negotiated Fare Pricing tools enable you to file your fares quickly so that they are available through the Sabre global distribution system for pricing. Giving you access to your fares, you can conduct an exhaustive search of agency and corporate negotiated fares, as well as published fares to offer your customer more fare options in less time. You can find more details on Agency eServices under Products and then Products A-Z – Direct Fare Filing. PROGRAMMABLE FUNCTION KEYS (PFKEYS) Use PF Keys to store formats to be recalled later. PF Keys are convenient, time saving tools to increase productivity and facilitate a consistent process. QUICK KEYS Use the Quick Keys feature to record and play back key strokes that you use frequently. Quick Keys save you time for performing repetitive formats and can be programmed easily.
Productivity and Quality Control Features Quick Reference Agency Owner/Manager Implementation Guide page 30
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ADDITIONAL REFERENCES Additional quick references and interactive tutorials are available on the Agency eServices Web site, from the Sabre® Red Workspace™, click the Agency eServices Tab and then the Training Tab. You may also find additional information in Format Finder. Use the keywords below in your Search request. TOPICS
FORMAT FINDER SEARCH KEYWORDS
TRAMS
Trams formats
QUICK REFERENCES
Sabre System Formats for TRAMS Sabre Interface Guide
Service Fee Management (Card Services)
MISF – Miscellaneous Intelligent Service Fee
Service Fee Management (pdf)
Corporate Travel Policy
CTP – Corporate Travel Policy
Corporate Travel Policy (pdf)
Flexible PNR Edits
Flexible PNR Edits
Flexible PNR Edits (pdf)
Hotel Negotiated and Contract Rates
Hotels
Hotel Negotiated Rates (pdf)
Fare Managements Tools
Pricing, Fares
Direct Fare Filing
Queues & Spectra PNR management feature
Queues
Queues PNR Management (pdf)
Programmable Function Keys (PF Keys)
PF Keys
Programming PF Keys on the Sabre system PF Key Examples (pdf) PF Keys for TRAMS
Quick Keys
Quick Keys
Creating QuickKeys on the Sabre System
STARs and Sabre Profiles
STAR or Sabre Profile
Sabre STAR or Profiles Reference
2014
Productivity and Quality Control Features Quick Reference Page | 2 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.0 Agency Owner/Manager Implementation Guide page 31
TripCase Connect Configuration
Quick Reference
OVERVIEW TripCase Connect is a robust web tool that keeps your agency or corporation connected with TripCase travelers. It provides you with the ability to manage and customize your traveler’s document delivery and messaging capabilities through TripCase. TripCase Connect allows you to configure TripCase in application messages, otherwise referred to as Connect Messaging, customize email branding, view past date documents and configure settings for eTickets and eInvoices. With the TripCase Connect Messaging Service you can:
Send targeted messages to your customers during their trip through the TripCase mobile application, via email, SMS and/or push alerts to the mobile device
Brand your documents, as well as various communications that are accessible for your customer via the TripCase web site or the mobile app. Note: Because TripCase is a global tool, our documents can be delivered in 21 languages.
Include click-thru links to web booking engines or static pages in your email messages, such as airport parking information, vendor messages, phone numbers, etc. For example, a luxury service vendor can remind tired travelers about their executive lounge located in the terminal the moment their flight gets delayed. A city bike-tour business can message international travelers about its unique offering shortly after they arrive in town.
Trigger messages by your traveler geolocation, current time, segments present (missing), Pseudo City Code (PCC), DK, etc.
BENEFITS
Automatically keep your travelers informed
Configure your TripCase communications with efficiency
Build your brand image
Send valuable and relevant messages
LOG IN You can access TripCase Connect by logging in to connect.tripcase.com. You must have keywords SUBMGR and Duty Code 9 in your Employee Profile Record (EPR). Using the TripCase Connect platform, you can wow your travelers with an agency-branded message directly in their TripCase application.
Select your Language.
Type your User Name.
Enter your Password.
Enter your Agency Pseudo City Code.
Click Sign In.
Notes:
If you are a travel agency, do not check the “I am not an agency admin” box.
Encourage your travelers to register in TripCase at www.tripcase.com. They must click Sign Up and complete the form.
TripCase Connect Configuration Quick Reference Agency Owner/Manager Implementation Guide page 32
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CUSTOM SETTINGS Click Custom Settings from the General Settings tab, to select which features you would like to activate, as well as your unique company message. Select Custom Settings. Click Get Settings. Click the boxes to choose the options you want to display on your agency’s documentation. Some of them are:
Display eInvoice Expiration Date: controls displaying the expiration date on the eInvoice
Display eInvoice: If the feature is OFF, the Invoice email is not included on the documents list and it is removed from Email Settings.
Display eTicket.
Remarks in lower case: If this is ON all the Priority and Itinerary messages are displayed in lower case, both in email and on printout.
Show Special Request info in emails.
Suppress rate: when it is ON, the rates for Hotels and Car are hidden in email and itinerary printout.
Show Travel Consultant initials: Controls if the agent initials should be displayed
Clock type: Specify all itineraries to automatically appear in the 12 hour or 24 hour clock.
Default email language. Use the arrows to select your agency language preference. English is the default language. The traveler’s email and itinerary appear in the selected language. You don´t need to add language parameters in PE field.
BCC: You can set an email address where all the emails sent by them should be blind copied.
Click Save Settings to save your choices or Cancel Settings to cancel them. ADDITIONAL REFERENCES Find additional information in the TripCase Connect product page on the Agency eServices Web Page and in the Format Finder help system. Use these keyword combinations or formats in your Search request:
TripCase Connect
TripCase topics
Visit www.tripcaseconnect.com more details.
2014
TripCase Connect Configuration Quick Reference Page | 2 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.0 Agency Owner/Manager Implementation Guide page 33
Training Reference Quick Reference
LEARNING ABOUT THE SABRE SYSTEM Sabre® strongly recommends that at least 50% of your agents attend training before the implementation date. We offer a comprehensive suite of learning and performance improvement tools for building your Sabre system skills. INSTRUCTOR LED SCHEDULED COURSES Classes are offered in virtual (on line) format. Virtual classes are fast-paced sessions conducted via the Internet and focus strictly on the content you need-to-know. New Agent
This course is designed for individuals who are new to the travel industry.
A minimum of three months agency experience is required.
Conversion Agent
This course is designed for individuals that are transitioning from another reservation system or someone who needs to be re-acquainted with the Sabre system.
A minimum of six months agency experience is required.
Trams/Client Base Conversion Agent
This course is designed for individuals that are transitioning from another reservation system and are Trams/ClientBase users.
A minimum of six months agency experience is required.
All the training (with the exception of Sabre Scribe classes) is offered free of charge; however cancellation penalties may apply for late cancellation or no-show. To locate available training courses and enroll online:
From the Sabre® Red Workspace™ click the Agency eServices tab.
Select Training from the menus at the top, and then click Index/Enroll in Training.
Click the link for the training course you would like to enroll in and follow the instructions to enroll.
SELF-PACED COMPUTER BASED COURSES Personal Trainer software provides lessons on almost every Sabre system topic. These multi-media lessons combine graphics, sound, animations and task simulations to create an engaging learning experience. You can learn on demand and review lessons as often as you wish. To access Personal Trainer:
From the Sabre Red Workspace click the Agency eServices tab
Hover your mouse over the Training tab and then select Personal Trainer
First time students will need to select "New Person-Please Add Me" to create a new Personal Trainer logon
ADDITIONAL REFERENCES Additional information can be found in the following: Quick Reference – Learning about the Sabre System (pdf) Quick Reference – Personal Trainer - Getting Started (pdf) The Sabre system has some special keys and characters which are not found on standard keyboards. Download and print labels to remind you which standard keys to use for these special characters. Sabre Keyboard Labels (pdf)
2014
Training Reference Quick Reference Page | 1 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.0 Agency Owner/Manager Implementation Guide page 34
Sabre Red Apps Center Quick Reference
OVERVIEW The Sabre® Red™ App Centre is the world’s first B2B app marketplace for the travel industry, where you can shop and request Red Apps that you can use to extend the capabilities of you Sabre® Red™ Workspace. With the power of Red Apps, you have the ability to customize the Sabre Red Workspace to fit the specific needs of your agency. The Sabre Red App Centre is part of Sabre Travel Network®. HELP AND DOCUMENTATION Access a Quick Reference on how to purchase and turn on a Red App. Access the Red Workspace Agency Administration Tools User Guide.
Access a more detailed overview on how to order and turn on a Red App.
2014
Sabre Red Apps Center Quick Reference Page | 1 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.0 Agency Owner/Manager Implementation Guide page 35
Appendix…
Agency Owner/Manager Implementation Guide page 36
Sabre Cruises and Sabre Vacations Leisure products activation
Quick Reference
SABRE CRUISES Shopping and booking cruises has never been faster and easier. You’ll spend less time on the phone and more time soaking up sales. Best of all, everything offered through Sabre® Cruises is free to all Sabre Connected agencies. You can access Sabre Cruises via:
Sabre Red Workspace > Tools > Sabre Cruises
Sabre Cruises website > www.sabrecruises.com
Additional information on how to access Sabre Cruises from various sources is available in the Access Sabre Cruises quick reference. You must register your agency with each individual cruise line as an automation agent. Click the link below for instructions:
Cruise line registration procedure document
SABRE VACATIONS Sabre® Vacations is a dynamic, web-based system that enables you to book vacation packages from some of the leading tour operators. Developed through a partnership with Tripset Solutions, it is the private-label version of VAX VacationAccess. Sabre Vacations is free for all Sabre Connected travel agencies. Registering is quick and easy. There are no lengthy contracts or commitments. Simply answer a few basic questions in the online registration tool and begin booking Sabre Vacations in as few as two business days. You can access Sabre Vacations via:
Sabre Red Workspace > Tools > Tour and Vacation Packages
The very first time you access Sabre Vacations, a blank logon page displays. Enter your Sabre Vacations Agency Number, User Name and Password. Click Logon Note: This information attaches to your Employee Profile Record (EPR), once you logon to either the Red Workspace or Agency eServices, Sabre Vacations accesses your logon information. You are not required to type the logon information ever again
Sabre Cruises and Sabre Vacations - Leisure products activation Quick Reference Agency Owner/Manager Implementation Guide page 37
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SABRE CRUISES AND SABRE VACATIONS WITH CLIENTBASE Both Sabre Cruises and Sabre Vacations are now integrated with ClientBase online by TRAMS (a Sabre Travel Network partner). You can now pass client data from your ClientBase system directly to Sabre Cruises and Sabre Vacations via the Live Connect feature. ClientBase seamlessly passes the client information to the Sabre Cruises or Sabre Vacations reservation session and upon completion imports the reservation details back into a ResCard for invoicing, printing itineraries and managing other administrative tasks. To accomplish that, you need to setup Sabre Cruises and Sabre Vacations as a Live Connect Provider on the ClientBase tool prior to accessing Sabre Cruises and Sabre Vacations from ClientBase. Learn how to access Sabre Vacations and additional information is available via Sabre Red Workspace Format Finder.
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Sabre Cruises and Sabre Vacations - Leisure products activation Quick Reference Page | 2 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.0 Agency Owner/Manager Implementation Guide page 38
