Transcript
Exterity Support and Services David Peat – Head of Post-Sales Support
Introduction to Exterity Support and Services • • • • •
AvediaCare Meet the Team Training Commissioning Resources
AvediaCare Aftercare warranty from Exterity for total peace of mind
AvediaCare - Benefits
Technical Support
Firmware & Software Updates
Hardware Warranty
AvediaCare – levels and benefits AvediaCare
AvediaCare Plus
AvediaCare Software
Technical Support
Firmware Updates
Software Updates
Hardware Warranty
Technical Support
Technical Support • • • • • •
Provided to Exterity Channel Partners Assist with set-up and configuration Ensure the end user gets maximum benefit from the solution Help integrate with third-party products Troubleshoot issues Escalate complex issues to the development team
Firmware/Software Updates
Application Team
Embedded Team
Firmware/Software Updates - 2015
Major Releases
New Features
AvediaServer
3
86
TVgateway
4
12
Encoder
3
12
Receiver
4
32
Hardware Warranty • • • •
Available under AvediaCare Plus Advance replacement of faulty equipment Replacement ships same day if registered with Support before 1pm Next-day delivery to most major UK locations
System Health Check • • • • • •
Now piloting in the UK Remote session on renewal of AvediaCare Discuss end-user workflow and use of the system Verify that system is functioning as it should Advise on new features available Advise on software/firmware updates
AvediaCare – Extensions and Renewals • One year AvediaCare Plus/Software on all products shipped • Extensions available at time of purchase • Renewals via your Exterity Account Manager
Meet The Team
James McLay – First Line
James McLay
Mo Farah
Tom Raikes – First Line
Tom Raikes
Michael Phelps
Kevin To - Second Line
Kevin To
Cato Fong
Peter McCourt - Second Line
Peter McCourt
Evel Knievel
Gianluca Brambilla – Team Lead
Gianluca Brambilla
Gianluca Brambilla
Training
Training – Overview • • • •
Learn about the Exterity product range Learn how to specify an Exterity system Learn how to install and configure Exterity products and solutions Get hands-on experience with Exterity products
Training - Courses • • • •
IP Video Essentials (formerly Basic Course) [2 days] ArtioPortal Middleware [1 day] Beyond the LAN [1 day] ArtioSign Digital Signage [1 day]
IP Video Essentials – Course Overview • Two day course • Introduction to the Exterity core product range • Overview of the technologies behind IPTV – Digital TV, DVB, IP multicast streaming
• How to specify an Exterity system – Sample project specification
• Hands on tutorials – Managing the IPTV System – Setup + configuration of Encoder, TVgateway, Receiver and AvediaServer
IP Video Essentials – Certification • • • • •
Multiple choice exam Certificate awarded on successful completion Accepted by InfoComm towards CTS certification The course is worth 11.5 renewal units (RUs) 30 RUs are required over three years to maintain CTS certification
Which Exterity device streams live TV channels onto the network?
A: Encoder
B: TVgateway
C: AvediaServer
D: Receiver
Which Exterity product would you use if you want to stream Sky Sports 1 HD?
A: TVgateway
B: AvediaServer
C: Encoder
D: Receiver
ArtioPortal Middleware – Course Overview • • • • • • •
One day course – mainly hands-on tutorials Creating user interfaces for Receivers and PC/Mac Desktop Clients Create a Portal with Live TV, EPG, VoD, Recordings Add widgets to display the time and weather forecast Set up user permissions and access controls Add hospitality features Customise and brand the Portal
Beyond the LAN – Course Overview • One day course – mainly hands-on tutorials • Overview of Beyond The LAN products and functionality • Setup and configuration of Beyond The LAN solutions: – – – –
Streaming to mobile devices Streaming to remote offices Streaming to remote locations via CDN Streaming to thin clients
• Setup and configuration of Transcoder t5600, Origin Server o7500 • Setup and configuration of ArtioPortal for mobile devices
ArtioSign Digital Signage – Course Overview • • • • • • • •
One day course – mainly hands-on tutorials Create digital signage content using ArtioSign Create Publish digital signage content to AvediaPlayer Receivers Start signage design with a background image Embed live TV and video content Incorporate simple images and text Add image carousels, scrolling text, RSS feeds and more Design your own signage
Schedule and Location • • • • • •
Exterity’s Luton office Courses held in the last week of every month Free of charge to Exterity Partners End Users book via your reseller Sign up at http://www.exterity.com/support/training Or email
[email protected]
Free Lunch!
On-site Commissioning
On-site Commissioning • Engage the services of an Exterity Support Engineer to assist with the on-site commissioning of your Exterity system • Gain peace of mind from knowing that your system installation has been verified by an Exterity technical specialist
On-site Commissioning • Assist with system configuration • Verify that the solution is configured optimally • Make recommendations for fine-tuning • Ensure that end-user workflows are understood
On-site Commissioning • • • • • • • • •
General System Configuration Network Verification Channels – TVgateway/Encoder Video Content – VoD/Play AvediaPlayer Receiver ArtioPortal Middleware ArtioDesktop/SmartTV/Mobile ArtioSign Digital Signage Content Protection
Resources www.exterity.com
Product Information • Product Family Brochures • Product Datasheets
Partner Hub • • • • • •
Brochures/Datasheets Presentations Videos Webinar Recordings Diagrams, Images, Logos ArtioPortal Templates
Consultants Hub • • • • •
Brochures/Datasheets Presentations Diagrams, Images, Visio Stencils, Logos Technical Specifications Specification Checker
Support > Documentation • Administrator’s Guides • Installation Guides
Support > Software/Firmware Downloads • Latest software releases • Latest firmware releases • Release notes – New features – Resolved issues – Known issues
Support > Help Centre & Knowledge Base • • • • • •
Configuration Tips Troubleshooting Tips Network Tips API Documentation Serial/CEC/IR Config Files Third party compatibility
Summary
Summary • • • • •
Keep AvediaCare up to date Our Support team is there to help you Attend our training courses Engage our services for commissioning Use our online resources
Thank you!
