Transcript
Technical Support Request for RADAR Detection Performance Issue. (Fill-in this form if the issue is RADAR –detection related) (1) Summarize in short word about the issue observed in the performance of RADAR Detection.
_________________________________________________________________________
What is the problem? How did it happen?
(2) What is your issue about? (Most appropriate) ☐ Dropped Calls / Missed Calls ☐ Others (please describe) _________________________________________________ (3)
Weather Condition: ________________________.
(4)
Controller Brand and Model: ________________________.
(5) How is the TMIB connected to the controller? ___________. ☐ SDLC ☐ TS-1 ☐ TS-2
1 RADAR Detection Performance Issue. If the issue is about too few / too many detected cars or wrong classification, please provide DR2 file with Debug Data and video or other reference format. 1.1 Radar performance problem, Logitech C920 camera available. (1) Where is the location of the detector (GPS-Location)? ☐ See *.TISF-File. If not at hand, provide the following information: ☐ Lat.: _____________________ Long.: _____________________
If unknown, please see 2.1 of how to find out the information
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(2) Location status ☐ Satellite images (contained in TISF) are up-to date Location was under construction / recently changed design, please provide pictures of ☐ current approach situation (*.jpg / *.png) Location is / will be under construction, please provide planned layouts ☐ (*.pdf / *.jpg / *.png) (3)
Provide a DR2 Recording with video
a.) Connect Logitech C920 Camera over USB to your PC. For other camera models see section 2.5, page 12. b.) Open “Controller”-Module by Alt+C or: Views->Application Views->Controller You will be queried to activate monitoring: answer YES. Video image is displayed in Views->Raw Data Views -> Video. c.) Follow the three steps in the table below: Click on “Record-Tab”
Click on “Record-Button”, then choose a file name
Choose: Yes[DEBUG Data]
d.) Send ALL the following files to smartmicro: ☐ *.set ☐ *.dr2 ☐ *.avi ☐ *.dsk
☐ *.tisf
For files with over 10MB, please use Dropbox or other Webhosting-Systems for sharing with Smartmicro. PROPRIETARY The information contained in this document may be subject to change without notice. The information contained in this document shall remain the sole exclusive property of s.m.s smart microwave sensors GmbH. Support Request - Radar Detection Issue.docx I Page 2 of 16 I February 16, 2017
1.2 Radar performance problem, NO camera available (not suggested) (1) Where is the location of the detector (GPS-Location)? ☐ Lat.: _____________________ Long.: _____________________ ☐ See *.TISF-File.
If unknown, please see section 2.1 of how to find out the information. (2)
Location status Location was under construction / recently changed design, please provide pictures of ☐ approach (*.jpg / *.png) Location is / will be under construction, please provide planned layouts ☐ (*.pdf / *.jpg / *.png) ☐ Google Streetview images / Online satellite pictures are up to date
(3)
What is the device serial number and the used device-firmware?
List all problematic devices (sensors and TMIBs): TMIB
Sensor 1
Sensor 2
Sensor 3
Sensor 4
Serial 0x: Main -FW
If unknown, please see 2.2 of how to find out the information or *simply read the serial no. at the back of the sensor. *Firmware version is not labelled at the back of the sensor. (4)
Providing a short Debug Recording without Video 1.) Go to Guided Alignment -> Azimuth and activate “Check orientation”. If the function is not enabled, please check connection to devices. Traffic should pass by.
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2.) Once the check is done, the buttons “Send results” and “Save results” will be enabled. a. Use “Save results” if you have no Internet connection / no E-Mail access at the moment. The processed data can be send later. The data are saved in the sub-folder “recording” within the installation folder of TMC. b. Use “Send results” if you have Internet connection / E-Mail access at the moment. Please, enter a message with a short description of your inquiry.
SendResult within EasyMode/SuperEasyMode
(A step-by-step instruction is listed under: section 2.4, page 10.)
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2 How to provide details using EasyMode / SuperEasyMode. 2.1 Where is the installation located? GPS-coordinates can be checked online, e.g. google/maps:
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2.2 Software/Hardware Identification Option 1: With device communication
Antenna Type: Tool-Tip if mouse is on Sensor/TMIB device
Example: Type 29
Serial / Firmware-Version: Right-Click on Sensor/TMIB device
Example: Serial #: 0x27540 Firmware Ver.: 229.01 21107
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Option2: Without device communication Software identification: Please, provide the information if the firmware of the device have been updated or factory default firmware is used. Factory Default Firmware ☐ Serial No: #0x: _________________________________ ☐ Updated to version: _________________________________ With filename: ☐
_________________________________ (*.XML / *.CBX)
Unknown
Every UMRR sensor housing is tagged with a type sticker containing the product description and the serial number. It also contains a mark which side of the sensor is top.
The individual sensors are referred to as UMRR-xxyyzz-aabbcc-ddeeff UMRR means Universal Medium Range Radar platform developed by Smartmicro. -xx Sensor Generation xx: ________________________ -aa Antenna Type in Hex (Example: aa == 1D -> T29) Sensor Serial No.:
#0x: _________________________________
Sensor Generation:
_________________________________
Sensor Antenna:
_________________________________
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2.3 TMC Version number
1.) 2.) 3.)
Open TMC Go to “Info -> About…” TMC Version v_________________________________________
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2.4 Sending Short Recordings A technical support request can be started by using the “Send Result” function of TMC – EasyMode/SuperEasyMode. All needed information are transmitted automatically. 3.) Start TMC 4.) Continue with your existing project file:
5.) Sensor/TMIB should be powered and connected. Communication Test to the device(s) must be successful.
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6.) Apply Settings from Project File to connected devices.
7.) Go to Guided Alignment -> Azimuth and activate “Check orientation”. If the function is not enabled, please check connection to devices. Traffic should pass by.
PROPRIETARY The information contained in this document may be subject to change without notice. The information contained in this document shall remain the sole exclusive property of s.m.s smart microwave sensors GmbH. Support Request - Radar Detection Issue.docx I Page 10 of 16 I February 16, 2017
8.) Once the check is done, the buttons “Send results” and “Save results” will be enabled. c. Use “Save results” if you have no Internet connection / no E-Mail access at the moment. The processed data can be send later. The data are saved in the sub-folder “recording” within the installation folder of TMC. d. Use “Send results” if you have Internet connection / E-Mail access at the moment.
Please, enter a message with a short description of your inquiry.
SendResult within EasyMode/SuperEasyMode
PROPRIETARY The information contained in this document may be subject to change without notice. The information contained in this document shall remain the sole exclusive property of s.m.s smart microwave sensors GmbH. Support Request - Radar Detection Issue.docx I Page 11 of 16 I February 16, 2017
2.5 Debug Recordings with Video
TMC-Video-Integration-Setup Option1 (recommended): video device with integrated MJPG-HardwareCompression, o e.g. Logitech C920 (Additional housing might be required for environmental protection). o Setup: o HW Monitor -> Video -> settings o Choose Video Device: HD Pro Webcam C920 o Compression: “None” (no additional SW Coding) o CapturePinSettings: Color Space / Compression: “MJPEG” o The video is displayed within Views->Raw Data Views->Video. o The recording is started over the controller buttons (start record).
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Option2: IP-camera with MJPG-stream For IP-cameras, a preconfigured URL-Link-List can be used for a few models of different manufactures. o In general, RTSP-Stream with H.264 compression is not supported by TMC. o HTTP-Streams with MJPG are normally supported by TMC. o URL-List: Axis: http:///axis-cgi/mjpg/video.cgi Basler: http:///cgi-bin/mjpeg Foscam: http:///videostream.cgi Mobotix: http:///cgi-bin/faststream.jpg Vivotek: http:///video.mjpg Unknown/Custom: http:///videostream.cgi o Setup: o “Video Device”: “MJPEG CAM”. o Once this is selected, you can open the “Device Settings”. Choose an appropriate Cam Model and URL/IP. o If the video-stream is already compromised by the camera itself, choose TMCcompression: “none”
PROPRIETARY The information contained in this document may be subject to change without notice. The information contained in this document shall remain the sole exclusive property of s.m.s smart microwave sensors GmbH. Support Request - Radar Detection Issue.docx I Page 13 of 16 I February 16, 2017
TMC-Recording The recording of Radar-Data (*.DR2) and synchronized Video-Data (*.AVI) can be controlled with the “Controller-Modul”. For each Data-Stream (Radar or Video) the following setup is available. The recording can be either split manually (“Controller Buttons) or automatically (Recording Trigger = Continous). Please note, these recordings settings for Radar-Data *.DR2 and for Video *.AVI have to be the same.
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3 Important Legal Disclaimer Notice All Product, Product specifications and data in this project documentation are subject to change without notice to improve reliability, function, design or otherwise.
The statements, technical information and recommendations contained herein are believed to be accurate as of the date hereof. Smartmicro disclaims any and all liability for any errors, inaccuracies or incompleteness contained in this datasheet or in any other disclosure relating to the Product.
To the extent permitted by applicable law, Smartmicro disclaims (i) any and all liability arising out of the application or use of the Product or the data contained herein, (ii) any and all liability of damages exceeding direct damages, including - without limitation – indirect, consequential or incidental damages, and (iii) any and all implied warranties, including warranties of suitability of the Product for a particular purpose. Statements regarding the suitability of Products for certain types of applications are based on Smartmicro’ knowledge of typical requirements that are often placed on Smartmicro’ Products in generic/general applications. Such statements are, however, not binding statements about the suitability of Products for a particular/specific application. It is the customer/user’s own responsibility to validate that the Product with the specifications described herein is suitable for use in its particular/specific application. Parameters and performance of the Products may due to particular/specific applications and due to particular/specific surroundings deviate from the statements made herein. Therefore, it is important that customer/user has thoroughly tested the Products and has understood the performance and the limitations of the Products before installing the Products for the final applications or before commercialization. Although Products are well optimized to be used for the intended applications stated herein, it must also be understood by the customer/user that the detection probability may not be 100 % and the false alarm rate may not be zero.
The information provided herein, relates only to the specific Product designated and may not be applicable when such Product is used in combination with other materials or in any process not defined herein. All operating parameters, including typical parameters, must be validated for each customer application by the customer/user’s technical experts. Customers using or selling Smartmicro products not expressly indicated for use in such applications do so at their own risk.
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4 Contact Address: smart microwave sensors GmbH In den Waashainen 1 38108 Braunschweig Germany Phone / Fax numbers: Phone: Fax:
+49-531-39023-0 +49-531-39023-599
Web / Email address: Web:
www.smartmicro.de
Email:
[email protected]
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