System Recovery Guide 3.0

Transcript

Wave IP 3.0 Wave ISM System Recovery Guide Release 3.0 April 2012 © 2012 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and Wave Global Administrator and Wave IP 2500 are trademarks of Vertical Communications, Inc. All other brand and product names are used for identification only and are the property of their respective holders. LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY Vertical Communications, Inc. makes no representation or warranties with respect to the accuracy or completeness of the content of this publication and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose, and shall not be liable for any loss of profit or any other commercial damage, including but not limited to, special, incidental, or consequential. COPYRIGHT STATEMENT This publication contains proprietary and confidential information of Vertical Communications, Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc. Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. Release 3.0 April 2012 Revision History Release Date 3.0 04/12 Documentation Changes Page No. GENERAL RELEASE: Added information about how to use the Wave Live Image Add-on to recover your system. 2.5 10/11 starting on page 2-1 GENERAL RELEASE: 1-1 The Wave System Recovery DVD is no longer supported. To restore your Wave Server to factory default settings, use the Wave System Recovery USB Flash Drive. 2.0 SP1 03/11 SERVICE PACK RELEASE: Updated version number on cover. No content changes in this version. 2.0 09/10 --- GENERAL RELEASE: Add instructions on how to update the image on the Wave System Recovery USB Flash Drive. 3-2 Removed Appendix A, “Software License Agreement”. This information is now covered in Appendix C in the Wave Administrator Guide. --- 1.5 SP2 04/09 SERVICE PACK RELEASE: 1.5 SP1 02/09 SERVICE PACK RELEASE: No changes to manual content in this version. --- No changes to manual content in this version. 1.5 1.0 SP2 --- GENERAL RELEASE: 01/09 The Wave IP500 is now supported. --- 11/08 Revised the display lights for installing the DVD. --- 01/08 SERVICE PACK RELEASE: No changes to manual content in this version. 1.0 SP1 12/07 SERVICE PACK RELEASE: Added Revision History table to track documentation changes. 1.0 10/07 --this page GENERAL RELEASE: Initial Release Release 3.0 --- April 2012 Release 3.0 April 2012 Contents Chapter 1 System recovery overview System recovery options - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Ensuring that you have a valid system backup before recovering 1-2 Chapter 2 Recovering your system via Live Image About Wave Live Image - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1 How Live Image works - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-2 Unsupported Live Image scenarios - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3 For more information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3 Re-imaging your system using a Live Image backup file - - - - - 2-3 Chapter 3 Recovering your system using the System Recovery USB Flash Drive About the Wave System Recovery USB Flash Drive - - - - - - - - 3-1 Verifying the current version on your Wave System Recovery USB Flash Drive 3-2 Updating the image on your Wave System Recovery USB Flash Drive - - 3-2 Using the Wave System Recovery USB Flash Drive - - - - - - - - 3-2 Recovering a working Wave system - - - - - - - - - - - - - - - - - - - 3-4 Release 3.0 April 2012 Index Release 3.0 April 2012 Chapter 1 System recovery overview CHAPTER CONTENTS System recovery options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Ensuring that you have a valid system backup before recovering . . . . . . . . . . . 1-2 System recovery options This manual describes how to recover your Wave IP 500 or IP 2500 Server using either of the following recovery methods: • Wave Live Image backup file. This method restores your Wave Server using a previously-created backup image. After successfully recovering your system using this method, your system is fully functional, and no additional steps are required. In order to recover using a Live Image backup file, you must perform disk image backups on a periodic (daily, weekly, and so forth) or one-time basis (for example, after initial system installation or after performing a major upgrade), and then create a bootable USB device using the Create Live Image Media utility included with Live Image. The Wave Live Image Add-on is a separately-licensed application. For details about using a Live Image backup file, see Chapter 2. • Wave System Recovery USB Flash Drive. This method restores your Wave Server to its original factory settings. To fully recover a working system after using this method, you need to perform substantial additional steps to bring your system up to the level it was at before the failure, and then restore the latest backup configuration. The Wave System Recovery USB Flash Drive (part number VW-IP2500-USB) is separately orderable from your Wave provider. The Flash Drive contains the Wave ISM IMG file current at the time that you first obtained it. Since you may have applied Service Pack updates and HotFixes to your Wave Server since that time, you should recover to the currently-installed version. If your Flash Drive is outdated, you can update the image on it before proceeding with the recovery. For details about using the Wave System Recovery USB Flash Drive, see Chapter 3. Wave System Recovery Guide Release 3.0 April 2012 Ensuring that you have a valid system backup before recovering 1-2 Chapter 1: System recovery overview Ensuring that you have a valid system backup before recovering Whether you choose to recover your system using the Wave System Recovery USB Flash Drive or a Wave Live Image backup file, best practice is to perform complete backups of your Wave database and voice files on a regular basis, so that in the event that you must recover your system after an emergency, you will be able to make your system fully functional as quickly as possible. See “Backing up your system configuration” in Chapter 15 of the Wave Global Administrator Guide for details. Related reading This document references related topics in the following Wave manuals: • Wave Global Administrator Guide • Wave Hardware Reference Guide • Wave IP 2500 Installation Guide Wave System Recovery Guide Release 3.0 April 2012 Chapter 2 Recovering your system via Live Image CHAPTER CONTENTS About Wave Live Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Re-imaging your system using a Live Image backup file . . . . . . . . . . . . . . . . . . 2-3 Using Live Image, you can back up an image of the entire Wave Server, create a bootable USB drive, and then re-image the system in minutes instead of hours. About Wave Live Image The Live Image Add-on is a separately-licensed application that allows you to schedule and perform disk image backups on a periodic (daily, weekly, and so forth) or one-time basis (for example, after initial system installation or after performing a major upgrade). An image backup task can perform a full backup every time it runs, or a full backup followed by a series of incremental backups that only contain changes since the last full backup. The re-imaging process uses a bootable USB device that you create via the Create Live Image Media utility (a Windows stand-alone program included with Live Image). This recovery disk can then be used to boot a Wave Server in recovery mode to restore a previously-created backup image. Live Image can dramatically reduce the time it takes to return to a fully-operational state after certain events, for example: • After a catastrophic failure, you need to quickly rebuild your system from scratch. • After applying upgrades to a working system, you want to back out the changes to return to a working version. Without Live Image, you may have to spend hours to recover the system, re-apply Service Packs and HotFixes as needed to bring your system up to the level it was at before the failure, and then restore the latest backup configuration in order to get up and running again. The time spent on this process could cause painful system downtime for end-user sites and lost revenue for dealers. Wave System Recovery Guide Release 3.0 April 2012 About Wave Live Image 2-2 Chapter 2: Recovering your system via Live Image How Live Image works When you perform an image backup, you store the backup image (TIB file) on a local hard drive on the Wave Server, on a hard drive in a USB enclosure, or on a network drive. You then create a bootable USB device (either a USB flash drive or hard drive in a USB enclosure) using the Create Live Image Media utility. The Create Live Image Media utility does not automatically put the backup image file itself on the USB device. If the USB device is large enough, you can manually create the Vertical\BackupImage folder on the USB device and then copy the TIB file from the location where it was stored to that folder.) To re-image your system, you insert the bootable USB device into the Wave Server. When you restart the Server, the system automatically searches for a backup image TIB file to use for re-imaging using the following search order. • On the USB device itself in a folder called Vertical\BackupImage. • On a hard drive connected to the Wave Server in a folder called Vertical\BackupImage. The hard drives are searched in reverse order, for example first the E drive, then D, C, and so forth. The TIB file MUST be located in a folder called called Vertical\BackupImage in order to be found by the re-imaging process. Important: Network drives are not included in the search, so if you store backup images on a network drive, be sure to copy the backup image file to use to a drive connected to the Wave Server (or to the USB device if it is large enough) before initiating the restart. Note: If more than one backup image TIB file is found in the Vertical\BackupImage folder, if they are part of an incremental backup set, the latest one will be used. If they are separate image backups, whichever file is found first will be used. In order to prevent the wrong TIB file from being used, it is highly recommended that the Vertical\BackupImage folder ONLY contains the specific TIB file or files that are to be used to re-image your system if necessary, rather than using it as an interim storage location for various backups. Wave System Recovery Guide Release 3.0 April 2012 Re-imaging your system using a Live Image backup file 2-3 Chapter 2: Recovering your system via Live Image Unsupported Live Image scenarios Live Image is very flexible, but there are some backup and restore scenarios that are not supported: • Restoring to an older hardware configuration. You cannot go backwards with a Live Image restore. In other words, while you can take the image from an older Wave Server and restore it to a Wave Server with newer Wave hardware installed, you cannot restore an image from a newer Wave Server to an older system. • Restoring an image file from one Wave Server model to another Server model. An image from a Wave IP 2500 Server can only be restored to another Wave IP 2500 Server, and an image from a Wave IP 500 Server can only be restored to another Wave IP 500 Server. • Restoring to a custom configuration. Live Image may not restore an unsupported configuration to its previous working condition. • Backing up to a USB Stick. You can back up to a network location, USB hard drive, or the secondary drive in the Wave Server, but you cannot back up to a USB stick inserted in the USB port on the Wave Server. For more information See Chapter 15 in the Wave Global Administrator Guide for more about the following: • Installing and running Live Image • Scheduling and performing a Live Image backup • Preparing a bootable USB device using the Create Live Image Media utility Re-imaging your system using a Live Image backup file After creating a bootable USB device using the Create Live Image Media utility as described in “Preparing a bootable USB device using the Create Live Image Media utility” in Chapter 15 in the Wave Global Administrator Guide, make sure that the backup image (TIB file) to use resides in one of the following locations: • On the USB device itself in a folder called Vertical\BackupImage. • On a local hard drive or hard drive in a USB enclosure connected to the Wave Server, in a folder called Vertical\BackupImage. You cannot re-image your system from a TIB file on a network drive. Wave System Recovery Guide Release 3.0 April 2012 Re-imaging your system using a Live Image backup file 2-4 Chapter 2: Recovering your system via Live Image See “How Live Image works” on page 2-2 for important details about backup image files, including how the system searches for the backup image file to use for re-imaging. Warning: Do not leave any bootable USB device inserted in the Wave Server for extended periods of time, even if the device does not contain a Live Image backup file. Wave is equipped with self-correcting mechanisms, which may force a system reboot when certain thresholds are met. If a bootable USB device is encountered, either of the following may occur: • The boot sequence may stop after booting the USB device, preventing Wave from starting. • The Wave Server maybe re-imaged, if the USB device contains a system recovery image or a valid Live Image backup file. This same behavior will occur if a system upgrade is invoked while a bootable USB device is inserted in the Wave Server. To re-image your system using a Live Image backup file 1. Turn the Wave Server off. To do so, press and hold the red button on the front of the Server. 2. When you observe the following pattern on the LEDs on the front of the Wave Server, release the red button: Status LED1 LED2 LED3 LED4 Shutdown button press detected. System shutdown initiated. Green Blinking red / solid green Blinking green / blinking red Blinking green System shutdown begins, and when complete, the Wave Server powers itself off. 3. Insert the bootable USB device directly into USB 2 port on the front of the Wave Server. Note the following: • On a Wave IP 2500, the USB 2 port is the bottom USB port. • On a Wave IP 500, the USB 2 port is the right-most USB port. 4. Restart the Wave Server. To do so, press the red button on the Wave Server faceplate. 5. After about 10 minutes, check the status LEDs on the front of the ISC. Wave System Recovery Guide Release 3.0 April 2012 Re-imaging your system using a Live Image backup file • 2-5 Chapter 2: Recovering your system via Live Image If system recovery was successful, the following alternating pattern repeats every 30 seconds: System Status LEDs 1-4 Board LEDs 1-2 off Green Green Green off off off off off off off Green If you see this pattern, go to the next step. • If system recovery was not successful, the following alternating pattern repeats every 15 seconds: System Status LEDs 1-4 Board LEDs 1-2 off Red Red Red off off off off off off Red off If you see this pattern, system recovery was not successful. Retry starting with step 1. If the problem persists, contact your Wave Technical Support representative. 6. Remove the bootable USB device. 7. Restart the Wave Server. To do so, use either the power switch at the back, or press the black reset button. Your Wave Server is now operational. Wave System Recovery Guide Release 3.0 April 2012 Release 3.0 April 2012 Chapter 3 Recovering your system using the System Recovery USB Flash Drive CHAPTER CONTENTS About the Wave System Recovery USB Flash Drive . . . . . . . . . . . . . . . . . . . . . 3-1 Using the Wave System Recovery USB Flash Drive . . . . . . . . . . . . . . . . . . . . . 3-2 Recovering a working Wave system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Warning: Recovering your system using the System Recovery USB Flash Drive overwrites all existing information on your Wave Server’s hard drive with a clean image of Wave. Recovering your system using this method should only be performed for emergency recovery in order to restore your system to the factory default settings, for example, in the following conditions: • To recover after a hard drive or operating system failure. • To start from scratch with an entirely clean system. • Following specific instructions from technical support. Caution: The Wave System Recovery USB Flash Drive is intended only for installing a clean image of Wave on the Wave Server. Do not attempt to install it on any other hardware, including but not limited to desktop computers, server systems, and laptop or notebook computers. About the Wave System Recovery USB Flash Drive Before recovering your system using your Wave System Recovery USB Flash Drive, make sure that the Flash Drive contains the Wave ISM IMG file that matches the Wave ISM version currently installed on your Wave Server. Your Flash Drive contains the Wave ISM IMG file current at the time that you first obtained it. Since you may have applied Service Pack updates and HotFixes to your Wave Server since that time, you want to recover to the currently-installed version. If your Flash Drive is outdated, you can update the image on it as described on page 3-2. Wave System Recovery Guide Release 3.0 April 2012 Using the Wave System Recovery USB Flash Drive 3-2 Chapter 3: Recovering your system using the System Recovery USB Flash Drive Verifying the current version on your Wave System Recovery USB Flash Drive Insert the Flash Drive into a USB port on a PC other than the Wave Server, and verify the IMG filename using Windows Explorer. The file is located in the Image folder. Updating the image on your Wave System Recovery USB Flash Drive You can update your Flash Drive by downloading a newer version of Wave ISM from VConnect. 1. On VConnect, choose Products > Wave IP from the navigation bar. 2. In the Product Resources pane, click Software Downloads. 3. Select the USB Recovery Image entry and then click Save. Note: System recovery IMG files are large files and it is recommended you download to an external drive on a PC other than the Wave Server. 4. Follow the on-screen instructions to download the file. 5. Insert the Flash Drive into a USB port on a PC other than the Wave Server, and replace the IMG file with the one that you downloaded from VConnect. Using the Wave System Recovery USB Flash Drive Recovering your system according to the following steps loads the installation program, formats the Wave Server, copies files to the Wave Server, and completes the installation process. 1. Turn the Wave Server off. To do so, press and hold the red button on the front of the Server. 2. When you observe the following pattern on the LEDs on the front of the Wave Server, release the red button: Status LED1 LED2 LED3 LED4 Shutdown button press detected. System shutdown initiated. Green Blinking red / solid green Blinking green / blinking red Blinking green System shutdown begins, and when complete, the Wave Server powers itself off. Wave System Recovery Guide Release 3.0 April 2012 Using the Wave System Recovery USB Flash Drive 3-3 Chapter 3: Recovering your system using the System Recovery USB Flash Drive 3. Insert the System Recovery USB Flash Drive directly into USB 2 port on the front of the Wave Server. Note the following: • On a Wave IP 2500, the USB 2 port is the bottom USB port. • On a Wave IP 500, the USB 2 port is the right-most USB port. 4. Restart the Wave Server. To do so, press the red button on the Wave Server faceplate. 5. After about 10 minutes, check the status LEDs on the front of the Wave Server. If system recovery was successful, the following alternating pattern repeats every 30 seconds: Status LED1 LED2 LED3 LED4 Normal firmware operation. Green Blinking red / solid green Blinking green Blinking green 6. After about 10 minutes, check the status LEDS on the front of the ISC: • If system recovery was successful, the following alternating pattern repeats every 30 seconds: System Status LEDs 1-4 Board LEDs 1-2 off Green Green Green off off off off off off off Green Go to the next step. • If system recovery was not successful, the following alternating pattern repeats every 15 seconds: System Status LEDs 1-4 Board LEDs 1-2 off Red Red Red off off off off off off Red off If system recovery was not successful, retry starting with step 1. If the problem persists, contact your Wave Technical Support representative. Wave System Recovery Guide Release 3.0 April 2012 Recovering a working Wave system 3-4 Chapter 3: Recovering your system using the System Recovery USB Flash Drive 7. Remove the System Recovery USB Flash Drive. 8. Restart the Wave Server. To do so, use either the power switch at the back, or press the black reset button. Your Wave Server is now operational. Go to “Recovering a working Wave system” on page 3-4. Note: The next time your Wave Server is restarted, the system may reflash the ISC firmware. See Appendix E of the Wave Server Hardware Reference Guide for details. Recovering a working Wave system After successfully recovering your system, you must do the following to fully restore your working system. The referenced manuals are available in the Documentation folder included with your Wave system. • Apply any Service Packs or HotFixes that were installed on your system before recovering, if they were not included in the System Recovery USB Flash Drive that you used. Note: To avoid this step, before recovering first verify the version on the Flash Drive, and update it if necessary to the IMG file that matches the Wave ISM version previously installed on your Server, as described on page 3-2. • Reinstall and reconfigure all Wave components that were previously present on your system according to the instructions in the Wave Server Installation Guide. • Reinstall previously installed applications. • Do one of the following: • If you have a complete backed-up copy of your Wave database and voice files, restore it to make your system fully functional as quickly as possible. See “Restoring your system configuration” in the Wave Global Administrator Guide. - or - • If you do not have a backed-up copy of your Wave system, you must manually reconfigure all settings and recreate all phone system components. For details, see the chapters in Part 1, “Initial Configuration and Administration” in the Wave Global Administrator Guide Wave System Recovery Guide Release 3.0 April 2012 Index L V Live Image re-imaging system, 2-3 verifying version on System Recovery USB Flash Drive, 3-2 O Overview, 1-1 R Recovering a working Wave system, 3-4 recovery conditions, 3-1 S system backup, 1-2 System Recovery USB Flash Drive recovering, 3-1 updating image, 3-2 verifying version, 3-2 U updating image on System Recovery USB Flash Drive, 3-2 Wave System Recovery Guide Release 3.0 April 2012 Release 3.0 April 2012