Transcript
MY OFFER SUMMARY
TBS BUSINESS CONNECT PLUS PLAN AVAILABILITY
CALLS TO MOBILES
You are eligible to take up TBS Business Connect Plus Plan if: • you have an ABN or ACN; • are billed directly by us for access and local calls, pre-select us for long distance, international calls and calls to mobiles; • have 5-15 fixed line services on your Plan • take up a Telstra Business System (TBS) along with your Plan before 31 July 2012.
30.8¢ per minute with a 30.8¢ minimum call fee.
MINIMUM CHARGES SERVICE TYPE
MINIMUM MONTHLY CHARGE
PSTN
$34.95
PSTN Charity
$19.50
PSTN Not For Profit
$24.50
ISDN 2
$63.50
ISDN 2 Enhanced
$68.50
ISDN 10
$305
ISDN 20
$610
ISDN 30
$885
Subsequent 10 channels
$275
(first 10 channels)
MINIMUM PLAN COST
The Minimum Plan Cost is the Minimum Monthly Charge for the services you take up, multiplied by the number of months in the term of your Agreement
CHARGES FOR CALLS MADE TO YOUR PRIORITY 13/1300 SERVICE CALL TYPE
CHARGE
Local calls
0¢ for the first 15 minutes, thereafter 9.4¢ per minute
National long distance calls
17.1¢ per minute
Mobile originating calls
17.1¢ per minute with a 22¢ minimum call fee
Mobile terminating calls
49.5¢ per minute
CHARGES FOR CALLS MADE TO YOUR FREECALL 1800 SERVICE CALL TYPE
CHARGE
Local calls
9.4¢ per minute with a 13.2¢ minimum call fee
National long distance calls
17.1¢ per minute with a 13.2¢ minimum call fee
You pay an additional amount for the calls you make each month.
Mobile originating calls
17.1¢ per minute with a 22¢ minimum call fee
PER MINUTE CHARGING
Mobile terminating calls
49.5¢ per minute
(first 20 channels) (first 30 channels)
Any charge based on a per minute rate is charged per second, at the per minute rate.
INTERNATIONAL CALLS
LOCAL CALLS AND 019 CALLS
Ask your consultant in store.
16.5¢ per call
BREADTH OF SERVICE DISCOUNT
NATIONAL LONG DISTANCE (STD®) CALLS
You receive free calls to mobile services in Australia that are on your account and which you nominate to be part of your breadth of service discount. You must not use the calls under the Breadth of Service Discount in an excessive or unreasonable way. We consider that making more than 2,500 minutes per month of calls to a mobile service is excessive and if you do this we can withdraw the breadth of service discount. To be eligible for the Breadth of Service Discount you must have a minimum of 3 eligible Telstra Mobiles services.
CALL TYPE Timed STD calls Preferential and extended zone calls Page 1 of 2
CHARGE 17.6¢ per minute, with a 17.6¢ minimum call fee 22¢ per call
CALL DISCOUNTS You’ll also receive a discount off local voice calls and national long distance (STD) voice calls made from your Telstra Business phone system, depending on whether you choose a 36, 48 or 60-month fixed term agreement: • 36-month agreement – 30% discount • 48-month agreement – 40% discount • 60-month agreement – 50% discount.
FEATURES We have a range of features that will help you make the most of your business phone service including features to help you manage your calls. You can take them up at any time. Some are free and some have a monthly fee and/or call charges.
PSTN CONNECTION CHARGES
GST INCL.
Each new connection of any ISDN 2 service (one service)
$356.95
For the second and subsequent services connected at the same time as the first (per service)
$302.50
Each in-place connection of ISDN 10/20/30 (per 2 Mbit/s link)
TELEPHONE SYSTEMS We offer a range of different telephone systems from leading manufacturers. You have the option to purchase your system outright, or lease the system. If you need finance, you have the option of applying to Capital Finance and having your finance payments appear on your Telstra bill, or you can arrange your own. Finance is subject to assessment.
MAINTENANCE
ISDN CONNECTION CHARGES
Activation of idle channels on an existing ISDN 10/20/30 service (per 10 channels)
If your plan is cancelled before your minimum term has ended, you must pay us an early termination charge (ETC) equal to $300 multiplied by the number of months (or part of a month) left in your plan term, plus a fixed fee of $100.
36, 48 and 60 month fixed term agreements are available.
Separate charges apply for additional connections to the same property or premises and additional charges may also apply for more complex connections.
Each new connection and activation of ISDN 10/20/30: • per 10 channel service • per 20 channel service • per 30 channel service
OTHER CHARGES
CONTRACT LENGTH
The above charges apply where your phone service is connected for more than three months. A temporary connection charge applies where your service is connected for three months or less and is $100 more. The $100 difference is charged when your business phone service is cancelled.
Each in-place connection of ISDN 2 or ISDN 2 Enhanced (one service)
If the NBN comes to your area, we’ll take responsibility for managing your transfer to this new network. To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation requirements. We’ll work with you to make this as simple as possible, but we may need to cancel your plan if you don’t want to move across. We’ll let you know the details before any changes happen.
If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.
A connection fee may apply to connect your phone service: • telephone line without a technician visit $59 • telephone line with a technician visit $125 • new telephone line connection/ telephone line connection with a technician visit and cabling work $299
CONNECTION CHARGES
TRANSFERRING TO THE NATIONAL BROADBAND NETWORK (NBN)
$121 $2,238.50 $3,025 $3,388 $907.50 $605
CONNECTION TIMEFRAME Once we’ve accepted your application we’ll try to connect your phone service on the date you ask for but this might not always be possible. If there has been a previous working phone service at your premises and we can reconnect it without having to visit your premises, the local telephone exchange or anywhere in between then we aim to connect the service within 2 working days of your request. If this is not possible then we aim to connect your service within 5 to 15 working days, depending on your location.
For a monthly fee you can ask us to maintain your telephone system. Ask your consultant for more details.
ACT CUSTOMERS If your telephone line is at an address within the ACT Government area including the Jervis Bay area of NSW, you may be charged an ACT Government Utilities Tax Charge in addition to the Minimum Monthly Charge. We charge this annually based on the number of services you have in the ACT Government area.
FURTHER INFORMATION Thank you for choosing Telstra for your communication needs. Register for Online Bill to view your bills online 24 hours a day, 7 days a week. With Online Bill Reporting you’ll be able to organise and check your billing information – great for budgeting and end of financial year reporting. To register, go to telstra.com/business/billing If you have any questions regarding your bill, technical support, service or connection just call us on 13 2000 or 13 2999 free from Telstra fixed phones and Telstra mobiles in Australia, or talk to your Account representative. This is a summary only – the full legal terms for this plan are available on request in store.
™ and ® are trade mark and registered trade mark of Telstra Corporation Limited, ABN 33 051 775 556. MOSB2476-05062012
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