Tds Telecom

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GENERAL EXCHANGE TARIFF TDS TELECOM Section 1 Original Contents Sheet 1 Minnesota PREFACE CONTENTS Sheet Title 1 Applicability of Tariff 2 Tariff Format 3 Explanation of Symbols 3 Table of Contents 4 Subject Index ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: 5-10 September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 1 Original Sheet 1 TDS TELECOM Minnesota PREFACE TITLE SHEET Schedule of Rules, Regulations, and Rates and Charges applying to the provision of Local Exchange Service within the operating territory of TDS – TELECOM In the state of Minnesota The services and facilities furnished by TDS Telecom’s Telephone Companies concurring in this tariff are subject to the terms, conditions and limitations herein. No modification of these schedules shall be made without the approval of the Minnesota Department of Public Service. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Issued By: Joel Dohmeier, Vice-President Address: TDS Telecom 525 Junction Road Madison, WI 53717 Telephone: (608) 664-4000 September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 1 Original Sheet 2 TDS TELECOM Minnesota PREFACE APPLICABILITY OF TARIFF This tariff contains the description of the services offered, the terms and conditions under which each of the services are provided and all effective rates and charges applicable to the furnishing of local telecommunications services within the state of Minnesota for the following companies: Participation Status Arvig Telephone Company. ........................................................................ Active Bridge Water Telephone Company ............................................................ Active Mid-State Telephhone Company................................................................ Active Winsted Telephone Company .................................................................... Active ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 1 Original Sheet 3 TDS TELECOM Minnesota PREFACE TARIFF FORMAT A. Page Numbering - Page numbers appear in the upper right corner of the page. Pages are numbered sequentially. However, new pages are occasionally added to the tariff. When a new page is added between pages already in effect, a decimal is added. For example, a new page added between pages 4 and 5 would be 4.1. B. Page Revision Numbers - Revision numbers also appear in the upper right corner of each page. These numbers are used to determine the most current page version on file with the Commission. For example, the 4th revised Page 4 cancels the 3rd revised Page 4. C. Paragraph Numbering Sequence - Each level of coding is subservient to its next higher level: A. – Denotes the Service 1. – Denotes the Subject within a section a. – Denotes a Subsection 1) a) EXPLANATION OF SYMBOLS The following symbols are applicable to all sections of this tariff. (C) (D) (I) (M) (N) (R) (T) To signify changed regulation. To signify discontinued rate or regulation. To signify rate increase. To signify move. To signify new rate or regulation. To signify rate reduction. To signify change in text but no change in rate or regulation. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 1 Original Sheet 4 TDS TELECOM Minnesota PREFACE TABLE OF CONTENTS SECTION NO. 1 PREFACE 2 DEFINITIONS 3 GENERAL REGULATIONS 4 BASIC LOCAL EXCHANGE SERVICE 5 SERVICE CONNECTION CHARGES 6 DIRECTORY SERVICES 7 OPTIONAL SERVICES 8 SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS 9 MISCELLANEOUS SERVICE ARRANGEMENTS 10 PRIVATE LINE SERVICES 11 INTEREXCHANGE ACCESS SERVICE 12 PROMOTIONS 13 CONNECTION WITH CUSTOMER-PROVIDED EQUIPMENT AND FACILITIES 14 CONSTRUCTION CONDITIONS 15 ARVIG TELEPHONE COMPANY EXCEPTIONS AND RATES 16 BRIDGE WATER TELEPHONE COMPANY EXCEPTIONS AND RATES CHARGES APPLICABLE UNDER SPECIAL MID-STATE TELEPHONE COMPANY EXCEPTIONS AND RATES 17 WINSTED TELEPHONE COMPANY EXCEPTIONS AND RATES 18 ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 1 Original Sheet 5 TDS TELECOM Minnesota PREFACE SUBJECT INDEX Section Sheet 3 4 6 9 3 3 8 7 6 3 3 3 15 8 2 47 26 11 23 7 3 19 1 7 9 46 9 9 9 3 8 8 5 9 13 14 7 3 3 3 9 52 48 44 7 58 3 42 1 12 13 13 13 -AAccess to Facilities................................................................................ Account Retention................................................................................. Additional Directory Listings.................................................................. Adjacent Exchange Service .................................................................. Adjustments for Municipality Payments ................................................ Advance Payments ............................................................................... Advanced Business Connection Service (Grandfathered) .................... Advanced Calling Services ................................................................... Alternate Directory Listings ................................................................... Application of Rates for Business and Residence Service ................... Application of Regulations..................................................................... Applications for Service......................................................................... -BBilling Number Service, Special ............................................................ -CCable Pair Circuit .................................................................................. Call Blocking Services........................................................................... Call Tracing ........................................................................................... Cancellation of Application Prior to Service .......................................... Centrex Service (Obsolete as of 1/98) .................................................. Centrex Service (Grandfathered 8/12/05) ............................................. Charges, Service Connection ............................................................... Conference Bridge Service ................................................................... Connection with Customer-Provided Equipment and Facilities ............ Construction Charges Applicable Under Special Conditions ................ Custom Calling Services ....................................................................... Customer Billing .................................................................................... Failure to Pay for Service ............................................................. Payment for Service ..................................................................... Customized 911 (C911) Service ........................................................... ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 1 Original Sheet 6 TDS TELECOM Minnesota PREFACE SUBJECT INDEX (Continued) Section Sheet 3 10 2 2 3 8 9 3 6 6 3 16 2 3 11 34 1 15 5 1 18 9 9 3 4 4 4 3 12 9 2 4 21 6 9 3 3 32 6 3 4 23 9 50 -DDamage of Company Facilities ............................................................. Dedicated DS1 Service ......................................................................... Definitions ............................................................................................. Demarcation Point................................................................................. Deposits ................................................................................................ Digital Transport Service....................................................................... Direct Inward Dialing ............................................................................. Directories ............................................................................................. Directory Assistance Service ................................................................ Directory Listings................................................................................... Disconnection of Service for Cause ...................................................... -EEmergency Number Service (E911)...................................................... Emergency Conference Service ........................................................... Establishing Credit ................................................................................ Exchange Rates - (Business/Residence).............................................. Extended Area Service ......................................................................... Extended Local Calling Service ............................................................ -FForeign Directory Listings ..................................................................... Foreign Exchange Service .................................................................... Fraudulent Use of Service..................................................................... -GGeneral Regulations ............................................................................. Ground Start.......................................................................................... -HHotel Exchange Service................................................................... ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 1 Original Sheet 7 TDS TELECOM Minnesota PREFACE SUBJECT INDEX (Continued) Section Sheet 8 8 8 11 3 36 36 43 1 16 3 4 9 4 6 4 6 3 9 4 1 13 35 14 1 1 6 27 51 10 3 9 3 4 15 41 7 14 9 6 6 6 14 5 4 4 -IIntegrated Services Digital Network (ISDN)................................................ Basic Rate Interface (BRI).................................................................... Primary Rate Interface (PRI) ................................................................ Interexchange Access Service ................................................................... Interruptions to Service .............................................................................. -J- -K- -LLiability of the Company ............................................................................. Lifeline Connection Assistance (Link-Up) ................................................... Line Extension Charges ............................................................................. Line Hunting ............................................................................................... Listings, Directory....................................................................................... Local Exchange Service ............................................................................. Local Operator Service............................................................................... Local Service Guarantee Credit Program................................................... Loop Lease................................................................................................. Low-Income Assistance Programs ............................................................. -MMaintenance and Repair of Service ........................................................... Mileage Charges ........................................................................................ Minimum Contract Periods ......................................................................... Multi Line Hunting....................................................................................... -NN11 Service................................................................................................ National Directory Assistance Service........................................................ Nonlisted Numbers..................................................................................... Nonpublished Numbers .............................................................................. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 1 Original Sheet 8 TDS TELECOM Minnesota PREFACE SUBJECT INDEX (Continued) Section Sheet 3 9 4 3 1 41 3 15 8 3 6 10 12 1 16 1 1 1 3 3 3 9 3 3 15 18 34 6 14 -OObligation of the Company.................................................................... Off-Premises Extension ........................................................................ Optional Extended Area Measured Service .......................................... Ownership of Facilities .......................................................................... -PPaystation Service ................................................................................ Power Supply ........................................................................................ Primary Directory Listings ..................................................................... Private Line Services ............................................................................ Promotions ............................................................................................ -Q- -RRearrangement, Repair, Maintenance, Disconnection and Removal of Facilities .......................................................... Refusal of Service ................................................................................. Regulations, General ............................................................................ Relocation Forwarding Service ............................................................. Resale of Service .................................................................................. Restoral of Service................................................................................ ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 1 Original Sheet 9 TDS TELECOM Minnesota PREFACE SUBJECT INDEX (Continued) Section Sheet 4 3 5 4 3 9 3 4 4 18 29 1 17 25 46 24 19 6 3 4 9 3 3 4 4 26 5 49 15 17 15 4 3 3 3 3 3 3 3 3 3 3 3 3 3 6 6 24 1 5 6 5 5 5 6 6 5 6 6 5 4 4 -SSafety Line Service ............................................................................... Schools and Libraries Discount Regulations......................................... Service Connection Charges ................................................................ Smart Pack Lite..................................................................................... Special Assemblies of Equipment......................................................... Special Billing Number Service ............................................................. Special Construction ............................................................................. STAR Packages.................................................................................... Suspension of Service .......................................................................... -TTax Adjustments ................................................................................... Telecommunications Access Minnesota (TAM) .................................... Telephone Number Referral Service..................................................... Telephone Numbers.............................................................................. Termination of Service .......................................................................... Total Talk Pack ..................................................................................... Touch Calling Service ........................................................................... -UUnderground Construction on Private Property .................................... Undertaking of the Company ................................................................ Use of Service....................................................................................... Fraudulent Use.......................................................................... General...................................................................................... Harassment ............................................................................... Impersonation............................................................................ Interference with of Impairment of Service ................................ Location of Service.................................................................... Obscenity .................................................................................. Resale of Service ...................................................................... Subscribing to Adequate Service .............................................. Unlawful Use of Service ............................................................ Unlisted Service .................................................................................... Unpublished Service ............................................................................. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 1 Original Sheet 10 TDS TELECOM Minnesota PREFACE SUBJECT INDEX (Cont'd) Section Sheet 8 7 49 16 -VVirtual Telephone Network (VTN) Service ............................................ Voice Mail Service................................................................................. -W- -X-Y-Z- ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 2 Original Sheet 1 TDS TELECOM Minnesota DEFINITIONS ACCESS LINE - A line which connects a customer to the central office (switching point) of an exchange through which local calls can be made. The access line provides at a minimum analog voice grade service, which transmits and receives voice conversation in the range of 300 to 3000 hertz. ADDITIONAL LISTING - Any listing of a name or other authorized information in connection with a customer's telephone number beyond which the customer is entitled with basic service. ADJACENT EXCHANGE SERVICE - Local exchange service furnished from a contiguous exchange, in addition to the customer's primary (home) exchange service. APPLICATION - A request made orally or in writing for telephone service. AUTHORIZED USER - A person, firm or corporation (other than the customer) on whose premise a connection to the Switched Network or dedicated facilities is located and who may communicate over such channels in accordance with the terms of the tariff. BASE RATE - A rate for exchange service available to customers located within a base rate area. BASE RATE AREA - A specific area within which local telephone exchange service is furnished at Local Exchange Service Tariffs rates. BASIC COIN TELEPHONE SERVICE - A service provided to a station equipped with a coin collecting device. BUSINESS SERVICE - Telephone service furnished to customers where the actual or obvious use is principally or substantially of a business, professional, or occupational nature. CENTRAL OFFICE - An operating switching unit by means of which telephonic communication is established between stations connected to such office. CENTRAL OFFICE LINE - A circuit connecting a customer's premises with a central office. CHANNEL - A path suitable for the transmission of communications. CIRCUIT - See Channel. CLASS OF SERVICE - The categories of service available to the customer, such as business or residential. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 2 Original Sheet 2 TDS TELECOM Minnesota DEFINITIONS COIN SUPERVISION ADDITIVE SERVICE - Provides the capability of central office line equipment to pass signals and/or tones from a local exchange service line to a trunk terminating at the payphone service provider's (PSP's) operator service provider. These signals enable an operator service provider to recognize coin deposits and return coins to the pay telephone user. Coin Supervision Additive Service also permits a suitably equipped operator service provider to automatically ring back the originating local exchange service line upon completion of a call. COMMUNICATIONS SYSTEM - Channels and other facilities which are capable, when not connected to exchange telecommunications service, of two-way communications between customer-provided terminal equipment or company stations. COMPANY - A corporation, association, partnership, or individual engaged in the business of furnishing telephone service to the public under the jurisdiction of the Minnesota Public Utilities Commission. CONNECTING COMPANY - A corporation, association, partnership or individual owning or operating one or more exchanges and with whom communications services are interconnected. CONNECTION CHARGE - See "Service Connection Charge". CONSTRUCTION CHARGE - A separate non-recurring charge made for the construction of facilities. CONTINUOUS PROPERTY - The plot of ground, together with any buildings thereon, occupied by the customer, which is not divided by public highways or separated by property occupied by others. CONTRACT - Refers to the agreement between a customer and the Company under which service and facilities are furnished in accordance with the applicable provisions of the Tariffs. CUSTOMER - The individual, partnership, association or corporation which contracts for telephone service and is responsible for the payment of charges and compliance with the rules and regulations of the Company. CUSTOMER-PROVIDED EQUIPMENT - Devices, apparatus, and/or associated wiring provided by a customer. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 2 Original Sheet 3 TDS TELECOM Minnesota DEFINITIONS DEMARCATION POINT - The point of connection, provided and maintained by the Telephone Company, at which the Telephone Company service and the property owner's or customer's facilities are connected. This Demarcation Point is to be mutually agreeable to the Telephone Company and the subscriber or property owner, and is normally located near the point where the Telephone Company facilities enter the building or property, on the subscriber's side of the Company's protector, or its equivalent. The Telephone Company will provide a Demarcation Point for each residential structure having a separate ground level entrance. Residential structures sharing common walls, but not sharing common entrances or common space, such as hallways or basements, will have separate Demarcation Points. Multitenant residential structures sharing common entrances or common space will have one Demarcation Point per structure. "Residential structure" does not include garages, barns, or other buildings situated on residential property but not intended for human habitation. For multiple buildings constructed on continuous business property, such as shopping centers, condominiums, industrial parks, and campuses, the Telephone Company may establish a single Demarcation Point or may designate one of the existing terminating connections on a property as a main Demarcation Point. Where feasible, one or more alternate Demarcation Points may be placed on reinforced by the Company at the request of the business customer or property owner. Charges will be applied to cover additional costs of placing or reinforcing alternate Demarcation Points. The property owner or customer is responsible for service on the customer side of the Demarcation Point. DIRECTORY LISTING - A publication in the Company's alphabetical directory of information relative to a customer's name or other identification and telephone number. DISCONNECT NOTICE - The written notice sent to a customer following billing notifying the customer that service will be discontinued if charges are not satisfied by the date specified on the notice. DROP WIRE - That portion of a circuit between the pole line or cable distributing box and the demarcation point of the building in which the station or switchboard is located. END USER - Any customer of telecommunications service that is not a carrier or a wholesaler. An "end user" carrier that can use a telecommunications service for administrative purposes, without making such service available to others, directly or indirectly. ENTRANCE FACILITIES - Facilities extending from the point of entrance on private property to the demarcation point of the premises in which service is furnished. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 2 Original Sheet 4 TDS TELECOM Minnesota DEFINITIONS EXCHANGE - A basic geographical unit established for the administration of telephone service in a specified area, called the "Exchange Area," which usually embraces a city, town or village and its environs. It may consist of one or more central offices, together with the associated plant, equipment, and facilities used in furnishing communication service within that area. EXCHANGE AREA - The territory served by an exchange. EXCHANGE LINE - Any circuit directly or indirectly connecting an exchange station with a central office. EXCHANGE SERVICE - Exchange service is a general term describing as a whole the facilities provided for local intercommunication at charges in accordance with the provisions of the tariff. Exchange facilities are used to establish and maintain connection between the exchange station and facilities in connection with calls outside the exchange area. EXCHANGE STATION - A station connected with a central office. EXTENDED AREA SERVICE - Interexchange telephone service furnished at a flat or a per minute rate between one or more exchange areas. EXTENSION MILEAGE - The charges made for the additional circuit required to furnish stations beyond the allowable distance from the demarcation point. EXTRA EXCHANGE LINE MILEAGE - The measurement on which charges are based for that portion of the circuit extending beyond the Base Rate Area, but within the Exchange Area. EXTRA LISTING - See Additional Listing FLAT RATE SERVICE - Service furnished at a fixed monthly charge. FOREIGN CENTRAL OFFICE - Any central office other than that which serves the area in which the customer is located. FOREIGN EXCHANGE LINE MILEAGE - The measurement applying to that portion of a central office line connecting a customer with a foreign central office, from the common boundary line to the customer's station, for which a monthly charge is made in addition to the base rate for exchange service. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 2 Original Sheet 5 TDS TELECOM Minnesota DEFINITIONS FOREIGN EXCHANGE SERVICE - Telephone exchange service furnished to a customer through a central office of an exchange other than the exchange regularly serving the area in which the customer is located. GRADE OF SERVICE - The term used in describing exchange service with respect to the number of main telephones which may be connected to a central office line. (One-party,twoparty, four-party, multi-party). HARM - Hazards to personnel, damage to Company equipment, and impairment of service to persons other than the user of the customer-provided equipment. Types of harm include, but shall not be limited to, voltages dangerous to personnel, destruction of or damage to equipment, induced noise or cross talk, incorrect dial pulsing, failure of supervision, false answer, incorrect billing, absence of voice band transmission path for call progress signals, and loss of capability to answer an incoming call. INDIVIDUAL LINE - An exchange line coupled with the inside wire necessary for the connection of a telephone set. INITIAL SERVICE PERIOD - The minimum length of time for which a customer is obligated to pay for service, facilities, and equipment, whether or not retained by the customer for such minimum length of time. JOINT USER SERVICE - An arrangement whereby an individual, firm or corporation is permitted to use the service of another customer. LOCAL EXCHANGE SERVICE - Telephone communication within Exchange Areas in accordance with the provision of the Company's Tariffs. LOCAL MESSAGE - A completed communication between customers located within the same Exchange Area. LOCAL SERVICE AREA - The area within which telephone service is furnished under a specific schedule of rates. MAINTENANCE VISIT CHARGE - A charge applied when a service difficulty or trouble report results from customer provided equipment and/or inside wiring and not from the telephone company's facilities. MEASURED RATES SERVICE - A service for which usage charges may apply. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 2 Original Sheet 6 TDS TELECOM Minnesota DEFINITIONS MILEAGE - A measurement which charges are computed based upon distance. MINIMUM CONTRACT PERIOD - The minimum length of time for which a customer is obligated to pay for service, facilities and equipment, whether or not retained by the customer for such minimum length of time. NON-RECURRING CHARGE - A one-time charge associated with certain installations, changes or transfers of services, either in lieu of or in addition to recurring monthly charges. PREMISES - The buildings, portion or portions of a building on continuous property used and/or occupied at one time by the customer in the conduct of their business or as a residence. Where floor space in adjoining buildings is made continuous at one or more floor levels, all floor space in both buildings is considered as the same premises insofar as the customer who uses and occupies such continuous floor space is concerned, the two buildings otherwise being considered as separate buildings. PRIVATE LINE - A circuit provided to furnish communication only between two or more terminals directly connected to it. Such terminals do not have access to the general exchange and interexchange networks. RESIDENCE SERVICE - Telephone service furnished to customers when the actual or obvious use is not of a business, professional, or occupational nature. RURAL AREA - See "Suburban Area." RURAL SERVICE - Base Rate classes and grades of service furnished to customers in certain sections outside the Base Rate Area but within the Exchange Area. SERVICE CONNECTION CHARGE - The charge a customer is required to pay at the time of the establishment of a class of telephone service or subsequent changes to that service. SPECIAL RATE AREA - A portion of an exchange in which Special Base Rates apply. STATION - Specific identifying number associated with a location on a communications system. SUBSCRIBER - See Customer. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 2 Original Sheet 7 TDS TELECOM Minnesota DEFINITIONS SUBURBAN AREA - The territory surrounding the Base Rate Area in which Suburban and Rural Service are furnished and in which urban classes of service are furnished at established rates, plus Extra Exchange Line Mileage Charges. SUBURBAN SERVICE - A type of multi-party line service furnished to customers outside the Base Rate or Special Rate Area(s), but within the exchange area. SWITCH - See Central Office. TARIFF - The rates, charges, rules and regulations adopted and filed by the Company with the Minnesota Public Utilities Commission. TELEPHONE COMPANY - See Company TERMINATION CHARGE - A charge applied under certain conditions, when a contract for service is terminated by the customer before the expiration of the minimum contract period. TRUNK LINE - A circuit over which a customer's messages are sent between two central offices or between a central office and a private branch exchange system. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Contents Sheet 1 TDS TELECOM Minnesota GENERAL REGULATIONS Index Subject Sheet General ...................................................................................................................... 1 Undertaking of the Company ..................................................................................... 1 Liability of the Company............................................................................................. 1 Use of Service............................................................................................................ 5 Applications for Service ............................................................................................. 7 Minimum Contract Periods......................................................................................... 7 Cancellation of Application for Service Prior to Establishment of Service ................. 7 Establishing Credit ..................................................................................................... 9 Advance Payments .................................................................................................... 11 Deposits ..................................................................................................................... 11 Customer Billing......................................................................................................... 12 Payment for Service................................................................................................... 13 Failure to Pay for Service........................................................................................... 13 Restoral of Service..................................................................................................... 14 Telephone Numbers .................................................................................................. 15 Directories.................................................................................................................. 15 Ownership of Facilities............................................................................................... 15 Access to Facilities .................................................................................................... 15 Rearrangement, Repair, Maintenance, Disconnection and Removal of Facilities ................................................................................................................. 15 ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Contents Sheet 2 TDS TELECOM Minnesota GENERAL REGULATIONS Index Subject Sheet Damage, Loss or Destruction of Company Facilities ................................................. 16 Power Supply............................................................................................................. 16 Interruptions to Service .............................................................................................. 16 Identification of Parties to Communications............................................................... 17 Limiting of Communications....................................................................................... 17 Termination of Service ............................................................................................... 17 Disconnection of Service for Cause........................................................................... 18 Refusal of Service...................................................................................................... 18 Application of Rates and Charges ............................................................................. 19 Special Construction .................................................................................................. 24 Special Assemblies of Equipment or Speculative Projects........................................ 25 Adjustments for Municipality Payments ..................................................................... 26 Local Service Guarantee Credit Program .................................................................. 27 Schools and Libraries Discount Regulation ............................................................... 29 ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 1 TDS TELECOM Minnesota GENERAL REGULATIONS A. B. GENERAL 1. The regulations set forth herein apply to intrastate, services and facilities furnished within the State of Minnesota by Bridge Water Telephone Co., hereinafter referred to as the Company, subject to the jurisdiction of the Minnesota Public Utilities Commission. 2. When services and facilities are provided in part by the Company and in part by other companies, the regulations of the Company apply to that portion of the service or facilities furnished by it. UNDERTAKING OF THE COMPANY The company undertakes to provide the services offered in this Tariff on the terms and conditions and at the rates and charges specified. This undertaking is dependent upon the availability of facilities. The facilities used to provide a particular service shall be chosen by the Company and are not represented to be suitable for any one service. The Company does not undertake to transmit messages. C. LIABILITY OF THE COMPANY 1. The liability of the Company for damages arising out of mistakes, omissions, interruptions, delays, errors or defects in transmission occurring in the course of furnishing service and not caused by negligence o the customer, shall in no event exceed an amount equivalent to the proportionate charge to the customer for the period of service during which such mistakes, omissions, interruptions, delays or errors or defects in transmission occur. No other liability shall in any case attach to the Company. The above described remedies in favor of customer are exclusive and in no event shall the Company, its contractors and agents be liable for responsible to customer or any other person or entity with respect to any other liability, loss or damage, arising out of, caused or alleged to be caused, directly or indirectly, by the Company, including but not limited to any death, bodily injury, an interruption of service, loss of business or profits or any indirect, special, or consequential damages. 2. The customer indemnifies and saves the Company harmless (including costs and reasonable attorney's fees) against the following: a. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Acts or omissions of other companies when their facilities are used in connection with the Company's facilities to provide service. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 2 TDS TELECOM Minnesota GENERAL REGULATIONS C. LIABILITY OF THE COMPANY (Continued) 2. (Continued) b. Any defacement or damage to the customer's premises resulting from the existence of the Company's instruments, apparatus and associated wire on such premises, or from the installation or removal thereof, when such defacement or damage is not the result of the negligence of the Company, or its employees. c. Any accident, injury, or death occasioned by its equipment or facilities when such is not due to negligence of the Company. d. Claims for libel, slander, or infringement of copyright arising directly or indirectly from the material transmitted or recorded over its facilities; claims or infringement of patents arising from combining with, or using in connection with, facilities of the Company, apparatus, systems and their associated wiring of the customer; and against all other claims arising out of any act or omission of the customer in connection with facilities provided by the Company. e. Liability for failure to provide service. 3. The customer indemnifies and saves the Company harmless against any accident, injury or death caused through the use of telephone apparatus which fail to meet the dielectric requirements as established by the Company when such apparatus is provided by the customer. The Company has the right of refusing to, or ceasing to, render telephone service to a customer if at any time any of the telephones, appliances, lines or apparatus on the customer's premises shall be considered unsafe by Company personnel, or if the use of the service shall be prohibited by or forbidden under any law, ordinance or regulation. 4. Customer Owned Equipment: Upon request of subscriber for a trouble visit, a charge will be made if trouble is found to be in subscriber provided systems. See Section 5. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 3 TDS TELECOM Minnesota GENERAL REGULATIONS C. LIABILITY OF THE COMPANY (Continued) 4. Customer Owned Equipment: (Continued) The Telephone Company shall not be responsible for the installation, operation, or maintenance of any customer-provided systems. Exchange and message toll telephone services are not represented as adapted to the use of customer-provided systems where such systems are connected to the Telephone Company facilities the responsibility of the Telephone Company shall be limited to the furnishing of facilities suitable for exchange and message toll telephone services and to the maintenance and operation of such facilities in a manner proper for such telephone services; subject to this responsibility the Telephone Company shall not be responsible for the through transmission of signals generated by the customer-provided systems or for the quality of, or defects in, such transmission or the reception of signals by customer-provided systems. The Telephone Company shall not be responsible to the customer or otherwise if changes in the criteria, or in any of the facilities, operations or procedures of the Telephone Company render any customer provided facilities obsolete or require modification or alteration of such facilities or otherwise affect its use or performance. 5. Emergency Services: The customer also agrees to release, indemnify and hold harmless the Telephone Company for any infringement or invasion of the right of privacy of any person or persons, caused or claimed to have been caused, directly or indirectly, by the installation, operation, failure to operate, maintenance, removal, presence, condition, occasion to use of E911 service features and the equipment associated therewith, or by any services furnished by the Telephone Company in connection therewith, including but not limited to, the identification of the telephone number, address or name associated with the telephone used by persons accessing 911 service thereunder, and which arises out of the negligence or other wrongful act of the customer, its user, agencies or municipalities, or the employees or agents of any one of them. Under no circumstances shall the Telephone Company or its officers, directors, employees or agents have any liability to the county, a person placing an emergency call on the system or to any other person or entity for any loss, damage, injury or liability which they may suffer, sustain, incur or become subject to, arising out of, based upon or resulting from any negligence on the part of the telco or its officers, directors, employees or agents in preparing or furnishing, or any delay in preparing or furnishing any E911 listings and/or updates to the county and/or in responding to an emergency call, including but not limited to any death or bodily injury or any direct, indirect, incidental, special, consequential or other damages. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 4 TDS TELECOM Minnesota GENERAL REGULATIONS C. LIABILITY OF THE COMPANY (Continued) 6. Public Safety and Subscriber Protection: The Company recommends that the subscribers should be aware of the following possible hazards that exist while using the telephone: USE OF THE TELEPHONE NEAR WATER The telephone should not be used while you are in a bathtub, shower or pool. Immersion of the telephone or handset in water could cause an electrical shock. USE OF THE TELEPHONE DURING AN ELECTRICAL STORM You should avoid using a telephone during an electrical storm in your immediate area; calls of an urgent nature should be brief. Although all companies use protective measures to limit abnormal electrical surges from entering your home, absolute protection is impossible. There is a remote risk of a dangerous electrical shock from lighting when using the telephone during a nearby electrical storm. USE OF THE TELEPHONE TO REPORT A GAS LEAK If you think you've found a gas leak, you should not use a telephone in the vicinity of the leak until the leak is repaired. The telephone contains electrical contacts that could generate a tiny spark when you lift the handset and dial. While unlikely, it may be possible for this spark to trigger an explosion if the gas concentration is high enough. 7. Directories a. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: The liability of the Company for damages arising out of mistakes, omissions, or errors in directory listings and not caused by negligence of the customer, shall in no event, exceed an amount equivalent to the proportionate charge to the customer for the period of service during which such mistakes, omissions, or errors in directory listings. No other liability shall in any case attach to the Company. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 5 TDS TELECOM Minnesota GENERAL REGULATIONS D. USE OF SERVICE 1. General Service is furnished for use by the customer and may be used only by others as specifically provided elsewhere in this Tariff. 2. Unlawful Use of Service Service shall not be used for any unlawful purpose. The Company may refuse to furnish service to an applicant or may disconnect the service of a customer when: 3. a. A government law enforcement agency, acting within its jurisdiction, advises the Company that such service is being used or will be used unlawfully or for an unlawful purpose, or b. The Company has other information, which reasonably causes it to believe that such service is being used or will be used unlawfully or for an unlawful purpose. Obscenity Service shall not be used to make any oral or written comment, request, suggestion or proposal, or to transmit any nonverbal material which is obscene, lewd, lascivious, filthy or indecent. 4. Impersonation Service shall not be used to impersonate another person with fraudulent or malicious intent. 5. Harassment Service shall not be used to call another person so frequently or at such times of day or in any other manner so as to annoy, abuse, threaten or harass such other person. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 6 TDS TELECOM Minnesota GENERAL REGULATIONS D. USE OF SERVICE (Continued) 6. 7. Fraudulent Use a. Service shall not be used to transmit a message, to locate a person, or to otherwise give or obtain information without payment of the charges applicable to such use. b. No device shall be used by a customer with the service or facilities of the Company for the purpose of avoiding payment of the applicable charge. Interference With or Impairment of Service Service shall not be used in any manner which interferes with another person in the use of his service, prevent another person from using his service, or otherwise impairs the quality of service to other customers. 8. Subscribing to Adequate Service If a customer’s use of service interferes unreasonably with the service of other customers, he will be required to take service in sufficient quantity or of a different class or grade. 9. Resale of Service The resale of service is not permitted unless the customer is in compliance and certified under Section 214 of the Communications Act, and as may be excepted in this Tariff. 10. Location of Service Service, except Coin Telephone Service, shall not be so located in such a manner as to enable other than authorized users to use the service. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 7 TDS TELECOM Minnesota GENERAL REGULATIONS E. F. G. APPLICATIONS FOR SERVICE 1. An application for service made in writing establishes the contract between the Company and the customer on the terms and conditions set forth in this tariff. Neither the contract nor any rights acquired thereunder may be assigned or in any manner transferred. 2. Any change in rates or regulations prescribed by the Minnesota Public Utilities Commission modifies the terms and regulations of contracts to the extent of such change. MINIMUM CONTRACT PERIODS 1. Except as otherwise provided, the minimum contract period is one month for all services furnished. 2. Where monthly construction charges are involved, such charges are payable as set forth in Section 8. 3. The length of minimum contract period for directory listings, and for Joint User Service, where the listing actually appears in the directory, is the directory period. The directory period is from the day on which the directory is first distributed to the customers to the day the succeeding directory is first distributed to customers. 4. The Company may require a minimum contract period longer than one month at the same location in connection with special (Nonstandard) types or arrangements of equipment, or for unusual construction, necessary to meet special demands and involving extra costs. CANCELLATION OF APPLICATION FOR SERVICE PRIOR TO ESTABLISHMENT OF SERVICE 1. Where the applicant cancels an order for service prior to the start of installation or special construction of facilities, no charge applies. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 8 TDS TELECOM Minnesota GENERAL REGULATIONS G. CANCELLATION OF APPLICATION FOR SERVICE PRIOR TO ESTABLISHMENT OF SERVICE (Continued) 2. Where installation of facilities, other than those provided by special construction, has been started prior to the cancellation, the lower of the following charges applies: a. The total costs (including overheads) in connection with providing and removing such facilities. b. The monthly charges for the entire initial contract period of the service ordered by the customer as provided in this Tariff plus the full amount of any installation and termination charges applicable. 3. Where special construction of facilities has been started prior to cancellation, and there is another requirement for the specially constructed facilities in place, no charge applies. 4. Where special construction of facilities has been started prior to the cancellation, and there is no other requirement for the specially constructed facilities, a charge equal to the costs incurred in the special construction (including overhead) applies. Where one or more, but not all, of the service involved in the special construction are cancelled, a charge equal to the cost (including overheads) incurred for the discontinued service applies. 5. Installation or special construction of facilities for a customer starts when the Company incurs any expense in connection therewith which would not otherwise have been incurred and the customer has advised the Company to proceed with the installation or special construction. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 9 TDS TELECOM Minnesota GENERAL REGULATIONS H. ESTABLISHING CREDIT 1. The Company, in order to assure the payment of its charges for service, will require applicants and customers to establish and maintain credit. 2. The establishment or re-establishment of credit as provided in this Section shall not relieve the applicant or customer from compliance with other provisions of this Tariff as to advance payments and the payment of bills and shall in no way modify the provisions regarding disconnection and termination of service for failure to pay bills due for service furnished. a. Applicants for Service The Company may refuse to furnish service to an applicant that has not established credit or has not paid charges for service of the same classification (residence or business) previously furnished by the Company at the same or another location, until arrangements suitable to the Company have been made to pay such charges. 1) 2) ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Residence Service applicants may establish credit in one of the following ways: a) Demonstrating to the satisfaction of the Company that his credit is acceptable by providing information which is pertinent to the applicant’s prior telephone service. b) Payment of a deposit to the Company in accordance with 10. following. c) Providing a sufficient written guarantee of payment for service by a guarantor satisfactory to the Company. Business service applicants may establish credit by meeting the requirements of 1.a or 1.b preceding. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 10 TDS TELECOM Minnesota GENERAL REGULATIONS H. ESTABLISHING CREDIT (Continued) 2. (Continued) a. (Continued) 3) Prior to the establishment of an applicant’s credit the Company may, at its option, permit service to be installed upon the advance payment by the applicant of an amount equal to applicable service charges and initial nonrecurring charges applicable for service installation plus the estimated amount of the applicant’s monthly bill for service. The recurring portion of such advance payment will be credited to the applicant’s service account but does not relieve the applicant of is responsibility to subsequently establish credit in accordance with a. or b. preceding. If credit is not so established, the Company may disconnect the service not sooner than five days after mailing or delivery of written notice of intention to disconnect. When a customer’s service has been disconnected in accordance with the above, service will not be reconnected until the customer has established credit. b. Customers 1) 2) ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: A customer may be required to re-establish credit by the payment or increase of a deposit in accordance with 10. following when any of the following conditions occur: a) The customer’s service has been disconnected by the Company for failure to pay a delinquent bill, in accordance with 13. following. b) The customer has been delinquent in the payment of any two consecutive bills. c) The customer has been delinquent in the payment of any three bills during the preceding twelve months. d) The Company has reason to question the customer as a credit risk. Payment by the customer of delinquent bills will not of itself relieve the customer from the obligation of establishing his credit with respect to the account involved or with respect to any other account in connection with the same or any other class of service which the Company may be providing such customer. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 11 TDS TELECOM Minnesota GENERAL REGULATIONS H. ESTABLISHING CREDIT (Continued) 2. (Continued) b. I. J. (Continued) 3) A residence customer may be required to re-establish credit in accordance with 2.a (1) preceding when the amount of service furnished or the basis on which credit was formerly established has significantly changed. 4) If a customer fails to re-establish his credit as required by the Company his service may be disconnected not sooner than five days after mailing or delivery of written notice of intention to disconnect. ADVANCE PAYMENTS 1. At the time an application for service is made, an applicant may be required to pay an amount equal to at least one month’s service and/or installation charges which may be applicable, in addition to such special construction and installation charges as are to be borne by the applicant. The amount of the advance payment is credited to the customer’s account on the first bill rendered. 2. Federal, State, or Municipal governmental agencies may not be required to make advance payments. DEPOSITS 1. Amount of Deposits a. A customer may be required to pay as a deposit an amount equal to two normal billing periods. The determination of a customer’s (as distinguished from an applicant’s) estimated monthly bill shall be based upon his prior or current use of the class of service involved (monthly charges and message charges). b. The amount of a deposit may be adjusted on the basis of 1) preceding, at the option of the customer or the Company, at any time when the character or degree of the customer’s use of the service has materially changed, or when it develops that the character or degree of such use will materially change, and such change is not temporary. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 12 TDS TELECOM Minnesota GENERAL REGULATIONS J. DEPOSITS (Continued) 2. Interest to be Paid on Deposits Interest shall be paid on deposits in excess of $20 at the rate set by the Commissioner of the Department of Commerce as required by the Minnesota Statute 325E.02. The interest rate may be found on the Department of Commerce website at www.commerce.state.mn.us. The Company may, at its option, pay interest at intervals it chooses but at least annually as specified below. a. b. c. 3. By credit to the customer’s account annually, or By payment, no more than once in any twelve months period, when requested by the customer, or By adding the accrued interest to the amount of the deposit at the time such deposit is refunded or applied to an unpaid bill of the customer in accordance with 3. following. Refund or Application of Deposits a. The Company will automatically refund deposits, including accrued interest, when one of the following conditions occurs: 1) 2) 3) b. K. The customer establishes credit by other means in accordance with 8. preceding, or The service is terminated and the bills are paid in full, or The applicant cancels his application for service and any charges incurred are paid in full. When the service is terminated or the application is canceled and there are charges due to the Company, the deposit plus interest will be applied to the charges and the balance, if any, returned to the customer or applicant within 45 days. The customer receipt given at the time deposit is made will specify the conditions under which deductions will diminish the deposit. CUSTOMER BILLING 1. Regular bills will be issued once each month. presumed to have thirty days. 2. Special bills for long distance telecommunications service may be issued at any time when charges are unusually high and the Company is uncertain as to the customer’s ability to pay such charges. 3. Services which are charged for at monthly rates are billed in advance for one month’s service. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President For billing purposes each month is Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 13 TDS TELECOM Minnesota GENERAL REGULATIONS K. L. CUSTOMER BILLING (Continued) 4. Services which are charge for at other than monthly rates are billed in arrears, except when payment for messages is made by deposit in the coin telephone. 5. Detail call information, such as the time at which it is made, duration and destination may be provided for long distance telecommunications message service. 6. Retroactive billing adjustments will not be made for a period exceeding two years. PAYMENT FOR SERVICE 1. The customer is responsible for the payment of rates and charges for all services furnished including, but not limited to, calls originated or accepted at a customer’s service location. 2. Bills are due when rendered and are payable to the Company or to a duly authorized agent of the Company. 3. Charges for a message originated or accepted at a coin telephone shall be paid by deposit in the coin telephone unless arrangements for billing have been made. 4. Non-Sufficient Fund or No Account Checks When a customer pays the monthly bill with a non-sufficient fund or no account check, a charge as specified in Section 4 will be made to that customer to cover the administrative costs incurred in handling the transaction. M. FAILURE TO PAY FOR SERVICE 1. 2. Regular Monthly Bills a. A customer is considered to be delinquent in the payment of a regular monthly bill when the sum due is not received on or before the tenth calendar day following the day the bill is either mailed or delivered by other means. b. When a customer is delinquent in the payment of a regular monthly bill, the Company may disconnect the service not sooner than five days after mailing or delivery of written notice of intention to disconnect. Special Bills a. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: A customer is delinquent in the payment of a special bill, as described in K.2 preceding, when the sum due is not paid upon presentation. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 14 TDS TELECOM Minnesota GENERAL REGULATIONS M. FAILURE TO PAY FOR SERVICE (Continued) 2. Special Bills (Continued) b. 3. N. When a customer is delinquent in the payment of a special bill, the Company may disconnect the service not sooner than five days after mailing or delivery of written notice of intention to disconnect. Late Payment Charges a. A Late Payment charge of 1.5% per month applies to all past due balances. b. Customers with past due balances that sign up for electronic payments will receive a one-time waiver of the late payment charge. c. Final collection procedures, temporary disconnection of service, and the requirements for deposit are unaffected by the application of a late charge. The late payment charge does not extend the time for payment or otherwise enlarge or change the rights of the customer. Notice of intention to pay late will not avoid this charge. RESTORAL OF SERVICE 1. If a customer’s service is restored after having been disconnected in accordance with this Tariff and a Company service order to terminate such service has not been completed when such service is restored, the customer will be required to pay Service Charges specified in Section 4 of this Tariff. Monthly service rates will not apply for the period between the disconnection and reconnection. 2. When a customer’s service has been disconnected in accordance with this Tariff and the service has been terminated through the completion of a Company service order, service will be re-established only upon the basis of an application for new service. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 15 TDS TELECOM Minnesota GENERAL REGULATIONS O. TELEPHONE NUMBERS The customer has no proprietary right in a telephone number; and the Company may change the telephone number of a customer whenever, in the conduct of its business, it deems it desirable to do so. P. Q. DIRECTORIES 1. The Company will furnish to its customers, without charge, its directory as necessary for the efficient use of the service. Copies of other directories may be provided at a nominal charge. 2. Directories regularly furnished to customers remain the property of the Company. No binder, holder or auxiliary cover, except as provided or authorized by the Company, shall be used in conjunction with any directory furnished by the Company. 3. No liability for damages arising from errors in or omissions of directory listings, or listings obtained from the Directory Assistance operator, shall attach to the Company. In the case of additional or extra listings for which a charge is made, its liability shall be limited to the monthly rate for each such listing for the charge period during which the error or omission continues. OWNERSHIP OF FACILITIES Facilities furnished by the Company remain the property of the Company until transferred or abandoned. R. ACCESS TO FACILITIES The customer shall provide employees and agents of the Company access to Company facilities, at all reasonable times. S. REARRANGEMENT, REPAIR, MAINTENANCE, DISCONNECTION AND REMOVAL OF FACILITIES 1. All facilities owned by the Company will be maintained by it, except where such facilities are situated, in the judgment of the Company, in hazardous or inaccessible locations. 2. Customers may not rearrange, disconnect, remove or otherwise tamper with, or permit others to rearrange, disconnect, remove or tamper with any facilities owned by the Company, except with the Company’s written consent, or as specified elsewhere in this tariff. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 16 TDS TELECOM Minnesota GENERAL REGULATIONS T. DAMAGE, LOSS OR DESTRUCTION OF COMPANY FACILITIES All ordinary expense of maintenance and repair of Company facilities, unless otherwise specified n this Tariff, is borne by the Company. If any of the Company’s facilities are damaged, lost or destroyed and not due to ordinary wear and tear, the customer is held responsible for the cost of replacing the lost or destroyed facilities or restoring the damaged facilities to their original condition, except when caused by the negligence of the Company. U. POWER SUPPLY The customer is responsible for providing a suitable supply of commercial electrical power, including outlets, when and where required by the Company for the operation of any Company-provided telecommunications equipment on the customer’s premises. V. INTERRUPTIONS TO SERVICE 1. When service is interrupted and the interruption exceeds a 24-hour period (as measured from the time the interruption is reported to or detected by the Company, whichever occurs first, unless otherwise stated in another Section of this Tariff or that of a connecting company which governs), a credit allowance will be made, at the customer’s request, for the service which is rendered useless and inoperative due to the interruption. 2. A credit allowance will not be given for: 3. a. Interruptions caused by the negligence or willful act of the customer. b. Interruptions caused by customer-provided facilities. c. Interruptions caused by electric power failure where the customer furnishes such electric power. The credit allowance will be based upon the ratio of the duration of the service interruption (measured from the time the interruption is reported to or detected by the Company, whichever occurs first) to the total time in a 30 day month. That ratio, multiplied by the monthly rate for the service affected shall determine the amount of the credit allowance. No other liability shall attach to the company in consideration of such interruption to service. Retroactive billing adjustments will not be made for a period exceeding three years. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 17 TDS TELECOM Minnesota GENERAL REGULATIONS W. IDENTIFICATION OF PARTIES TO COMMUNICATIONS The calling party shall establish his identity as often as may be necessary in the course of any communication. The calling party shall be solely responsible for establishing the identity of the party with whom connection is made at the called station or stations. X. LIMITING OF COMMUNICATIONS The Company may limit communications over its facilities during emergencies which result in a shortage of facilities. Y. TERMINATION OF SERVICE 1. Service may be terminated prior to the expiration of the minimum contract period upon notice being given to the Company in advance and upon payment of the termination charges given below in addition to all charges due for service which has been furnished. a. In the case of service for which the minimum contract period is one month, the termination charges are the charges due for the balance of the initial month. b. In the case of additional directory listings and Joint User Service, where the listing has appeared in the directory, the termination charges are the charges due to the end of the directory period. In the following cases, however, charges will continue only to the date of termination of the extra listing or Joint User Service, subject to a minimum charge for one month: c. 2. 1) The contract for the main service is terminated. 2) The listed party or joint user becomes a customer to telephone exchange service. 3) The listed party moves to a new location. 4) The listed party or joint user dies. In the case of special equipment for which the minimum contract period is in excess of one month at the same location, such proportion of the sum of the cost of the equipment and of its installation, plus the cost of removal, less the salvage value of the equipment removed, as the unexpired portion of the minimum contract period bears to the full minimum contract period. Service may be terminated after the expiration of the minimum contract period, upon the Company being notified in advance and upon payment of all charges due to the date of termination of the service. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 18 TDS TELECOM Minnesota GENERAL REGULATIONS Z. DISCONNECTION OF SERVICE FOR CAUSE The Company may disconnect the service of a customer upon the violation of, or noncompliance with, any of the regulations or other conditions contained in this Tariff governing the furnishing of service. Such disconnection for cause may include non-payment of undisputed state or interstate long distance service charges billed by the Company or exchange service charges including any FCC-approved end user charge or both. However, the Company may not disconnect local exchange service for non-payment of charges incurred by a customer for toll service, per Commission Docket No. P-999/CI-96-38. Disconnection shall take place only after notification to the customer by the Company of its intent to disconnect service; provided, however, despite this requirement of notice by other provisions of this Tariff, the service may be disconnected without notification to the customer in the event of: 1. 2. 3. Customer use of facilities in such a manner as to adversely affect the Company’s equipment or the Company’s service to others. Tampering with the equipment furnished and owned by the Company. Circumstances which will endanger the safety of Company employees or others. When service is disconnected for cause, the customer has the right to complain to the Minnesota Public Utilities Commission. If the Commission shall, upon hearing such complaint, determine that service has not and will not be used in violation of any of the regulations or other conditions contained in this Tariff, the service will be promptly restored. AA. REFUSAL OF SERVICE The Company may refuse to furnish service if it has reasonable cause to believe that the service will be used in violation of, or noncompliance with, any of the regulations or other conditions contained in this Tariff governing the furnishing of such service. If the Company so refuses to furnish service it will inform the applicant of his right to complain to the Minnesota Public Utilities Commission. If the Commission shall, upon hearing such complaint, determine that the service will not be used in violation of any of the regulations or other conditions contained in this Tariff, the service will be promptly furnished. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 19 TDS TELECOM Minnesota GENERAL REGULATIONS BB. APPLICATION OF RATES AND CHARGES 1. 2. General a. Determination as to whether subscriber’s service should be classified as business or residence service is based upon the character of the use which is to be made of the service. b. While the location at which service is furnished is, in most cases, a dependable index of the character of use and rates for business and residence service are generally applied on this basis, the character of use is controlling in all instances regardless of the location. c. Flat rate and message rate services are not furnished in the same premises unless it is established that neither service will be used to supplement the other. d. Classification and application of rates for business and residence services offered to customers, rather than for collective use, are set forth herein. (Collective use would include services such as semi-public, public or service station service.) Business Use a. Business rates apply to any service provided for customer use in any premise regularly used in whole or in part for any business, trade or professional use, or: 1) For both business and residence use. 2) To such service for which a business type of directory listing or other indication, such as advertising in any form apply. 3) Where the customer engaged in a business, trade or profession is not a customer to or authorized user of business telephone service in the same exchange. b. Where the place of business and residence of a customer are in the same premises and no telephone is installed in the place of business, the business rate shall be charged for the telephone installed in the residence. c. Service to Churches – see 4. below. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 20 TDS TELECOM Minnesota GENERAL REGULATIONS BB. APPLICATION OF RATES AND CHARGES (Continued) 3. Residence Use a. b. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Residence rates apply to service provided for customer use in the residence of an individual or family, (such as single residence, or a private dwelling, apartment house or hotel, or other building, trailer, etc.), where the service will be used solely by the customer or members of his family, and such use will be primarily for personal, social and domestic purposes and only incidentally for business purposes, and/or: 1) The listings furnished include no designation, title or other matter indicating the business, trade or profession in which the customer or any other authorized user of his service is engaged. 2) The customer or other authorized user of the residence service is a person with a doctor’s degree who is engaged in the practice of medicine, surgery, dentistry, optometry, osteopathy, etc., and is also a customer to, or an authorized user of business service in the same or another premise in the same exchange, in which case the title may be included in any listing of the residence service if necessary for purposes of identification of such person but not of value for any business purpose. 3) The customer or other authorized user of the service is employed as a clergyman, military or naval officer, is a retired clergyman, officer or professional man; in which cases a title, such as Rev., Father, Rabbi, Capt., Dr., etc., if necessary for purposes of identification of such person but not of value for any business purpose, may be included in the listing. 4) When in the judgment of the Company a descriptive title or designation is included in a listing as is necessary to properly identify the customer or an authorized user of his service, but not of value for any business purpose. Residence rates also apply to service provided for customer use in the following cases where the use of the service is primarily for personal, social or domestic and only incidentally for business purposes or: 1) At lodging or rooming houses where the total tenants never exceeds five (5) or at boarding houses where the total patrons never exceed ten (10). 2) To station services in college fraternity or sorority houses where the members lodge or board. September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 21 TDS TELECOM Minnesota GENERAL REGULATIONS BB. APPLICATION OF RATES AND CHARGES (Continued) 3. Residence Use (Continued) b. (Continued) 3) c. 4. To station service in quarters of clubs, including civic organizations and fraternal societies, where an attendant is not regularly provided, or where the quarters are neither continuously nor frequently open or in use, and use of the service is primarily for personal, social or domestic purposes and only incidentally for business purposes. Service to Churches – See 4. below. Service to Churches a. b. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Business rates apply for service in churches when: 1) The telephone is located in the church and used in the administration of the church and its activities. 2) A telephone is located in an outer office of the study for the use of a secretary or others. 3) The telephone in the church includes a type of telephone intercommunicating system or a signaling system, (excluding hold only feature). 4) Service is furnished in a residence of a clergyman and one or more extension telephones connected to the service are located in the church where business rates would normally apply. Residence rates apply when: 1) A telephone is located in the clergyman’s residence. 2) The telephone is located in the church hall or kitchen and its use is for social or domestic purposes. 3) The telephone is located in the clergyman’s residence and an extension is located in the church where residence rates would apply. September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 22 TDS TELECOM Minnesota GENERAL REGULATIONS BB. APPLICATION OF RATES AND CHARGES (Continued) 4. Service to Churches (Continued) b. (Continued) 4) 5. When conditions in 1., 2., or 3. preceding are met, the residence telephone may be listed in the alphabetical section of the directory in the name of the church or Pastor. An additional alphabetical listing which lists either the name of the Pastor or the church may be provided at the rates shown under Directory Listings in this Tariff. Residence rate treatment does not entitle the Church to a listing in the classified section of the telephone directory without additional charges. Combined Access Line Service (Bridged) a. Combined access line service may be provided only in the form of two (2) permanently bridged, individual flat rate, access lines located in the same exchange; and when equipment and facilities are available. b. Service may be provided, only as equipment and facilities are available, under one of the following standard plans. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: 1) One telephone number assigned to both access lines or when desired by the customer a separate number may be assigned to each access line. Station signals (bells, buzzers, etc.) at both stations ring when either station is called. Neither code or selective ringing is provided. 2) For full selective ringing a separate telephone number is assigned to each station. Each station bell rings only at the station called. An extension bell or other auxiliary signaling device with or without a cut-off feature may be installed at each station. Or if desired, the bell may be arranged to ring only at one of the two (2) stations and connected to the station line in such a manner as to indicate calls to the other station. Code ringing is not provided. 3) Separate telephone numbers, as normally required to provide code ringing on a party line, may be assigned to each station, if available. When code ringing is provided, station bells at both stations ring; but the code indicates which station is being called. September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 23 TDS TELECOM Minnesota GENERAL REGULATIONS BB. APPLICATION OF RATES AND CHARGES (Continued) 5. Combined Access Line Service (Bridged) (Continued) c. Under each of the plans shown above, the telephone number or numbers assigned and the associated central office facilities, must be connected to the same central office. Calls between combined access lines are placed in the same manner as calls between two (2) party line stations served by the same central office. Inter station calling is described in the telephone directory. Each combined access line may be separately billed for both local service and long distance charges. d. Each station of a combined access line service is classed and rated as a flat rate individual access line. Therefore, exchange line mileage charges at the individual line level apply to each station of a combined access line service which is located outside its controlling base rate area, whether or not both stations are served by the same cable pair. e. Combined access line service will not normally be furnished in cases where: 1) An off-premise extension station, automatic answering and recording equipment, or transfer service can be provided and would be a better means of meeting the customer’s service need. 2) The access lines combined are not contracted for by the same customer or individually by a principal and his employee or agent. f. Combine access line service is not furnished in connection with public or semi public, PBX trunk, foreign exchange service or at any location where the frequency or duration of use of service is sufficient to warrant separate rather than combined access line service. g. Combination of telephone services is not in accord with the general plan of furnishing telephone service and is provided only under special conditions when warranted by the circumstances involved and when suitable facilities are available. A special construction charge may be applied for equipment as may be required at any time. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 24 TDS TELECOM Minnesota GENERAL REGULATIONS CC. SPECIAL CONSTRUCTION 1. 2. 3. Private Property a. An average amount of entrance and distribution facilities may be furnished by the Company, provided the facilities are of the standard type normally furnished for the particular location or kind of service. b. If additional entrance or distribution facilities are required; if the conditions are such as to require special equipment, maintenance or methods of construction; if the stability of the customer has not been established; if the installation is for a temporary or semi-permanent purpose or if for any other reason the construction costs are excessive as compared with the revenue to be derived, the applicant shall be required to pay the costs over and above those applicable for a normal installation. c. The customer will provide the Company without charge written permission for the placing of the Company’s facilities on the property. Underground a. When feasible, conduit will be furnished by the Company at cost, or conduit may be provided by the applicant subject to the Company’s specifications. Conduit used for Company facilities may not be used for any other purpose without the consent of the Company. The distances between the conduit and an electric light or power conduit or conductor shall be in accordance with the Company’s specifications. The customer shall be required to pay the entire cost of maintenance of conduit including subsequent excavations and replacements necessary because of damage resulting from negligence on the part of the customer or his representatives or from freezing or improper drainage. b. The cost of relocating underground entrance facilities at the customer’s request will be borne by him. Interim Excess Construction Charges for Advance Rural Regraded Service a. Regrading of a customer’s service on an individual basis in advance of the scheduled regrade for an exchange may be accomplished as set forth herein. b. Charges for advance rural regarded service are intended to cover a portion of the costs for providing upgraded service and are in addition to the monthly rates for the class and grade of service provided, including mileage outside of the Base Rate Area when applicable. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 25 TDS TELECOM Minnesota GENERAL REGULATIONS CC. SPECIAL CONSTRUCTION (Continued) 3. Interim Excess Construction Charges for Advance Rural Regraded Service (Continued) c. All construction will be of a type, determined by the Company, as would normally be provided in the area where additional facilities are requested. d. Customers who may be provided service on the same upgraded facility may be grouped for the application of these charges insofar as the apportionment does not increase the charges applicable to provide service to a single customer alone. 1) e. Charges for a group are those in excess of the individual allowance in which is applicable in each instance of advance regraded service. The total amount in excess of the total allowance for a group will be apportioned to each upgraded customer in equal amounts. Rates: Installations up to 150 ft. Installations from 150 ft. to 660 ft. Installations from 660 ft. to 1,320 ft. Installations from 1,320 ft. to 2,460 ft. Installations from 2,460 ft. to 3,960 ft. Installations from 3,960 ft. to 5,280 ft. Installations from 5,280 ft. to 6,600 ft. 6 mos. advance rental 12 mos. advance rental 24 mos. advance rental 36 mos. advance rental 48 mos. advance rental 60 mos. advance rental 72 mos. advance rental For all installations over 6,600 feet, 12 month’s rental in advance for each additional 1,320 feet or fraction thereof to be constructed. All the above measurements are from the main line to the applicant’s residence or place of business. DD. SPECIAL ASSEMBLIES OF EQUIPMENT OR SPECULATIVE PROJECTS 1. Special Assemblies of Equipment or Speculative Projects, for which provision is not otherwise made in this Tariff or those involving unusual costs, may be provided where practicable, if not detrimental to any of the services furnished by the Company. a. The charge for such facilities may be in the form of an installation charge, a monthly charge, a termination charge or any combination thereof, and will include, but not limited to, when applicable, one or more of the following estimated expense items associated with the special equipment or service provided: 1) ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Maintenance expense September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 26 TDS TELECOM Minnesota GENERAL REGULATIONS DD. SPECIAL ASSEMBLIES OF EQUIPMENT OR SPECULATIVE PROJECTS (Continued) 1. (Continued) a. b. 2. (Continued) 2) Depreciation expense – including reusable and non-recoverable items 3.) Administration expense 4) Taxes – including Federal Income Tax 5) Any other specific items of expense that may be associated with the facility provided. 6) A reasonable return on investment The estimated installation cost used in the derivation of the various expense items shall include but not limited to, the following: 1) Material 2) Material Overhead 3) Installation labor 4) Installation labor overhead In connection with Marketing and Sales studies or programs, the Company reserves the right to waive Service Charges within specified areas for such periods of time as designated by the Company and filed with the Commission. EE. ADJUSTMENTS FOR MUNICIPALITY PAYMENTS 1. If at any future time a municipality acquires the legal right to impose an occupation tax, license tax, permit fee, franchise fee or other similar charge upon the Company and imposes the same by ordinance or otherwise, such taxes, fees or charges shall be billed to the customers receiving service within the territorial limits of such municipality. Such billing shall allocate the tax, fee or charge among customers uniformly on the basis of each customer’s monthly charges for the types of service made subject to such tax, fee or charge. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 27 TDS TELECOM Minnesota GENERAL REGULATIONS FF. LOCAL SERVICE GUARANTEE CREDIT PROGRAM 1. The Company will provide a one (1) month local service guarantee credit, which includes all recurring items of local service billed on the customer's current bill when the Company fails to provide specified levels of customer service. This program provides for credits to all residential and single line business customers' bills when the Company does not meet the service standards outlined below: a. Missed Service Commitment: A one (1) month local service credit will be applied to the customer's telephone bill if the Company fails to meet a commitment and has not notified the customer 24 hours prior to the agreed time and date. This will apply to such services as installations, changes to custom calling services, provision of optional calling plans and other similar requests. The credit will not apply if the customer could not be reached by telephone and a notice was left in a conspicuous place 24 hours prior to the commitment date and time, the customer did not make the meeting, or "out of service" conditions exist resulting from natural disasters, or circumstances beyond the control and knowledge of the Company. b. Service Outages of More Than 24 Hours: A one (1) month local service credit will be applied to the customer's telephone bill if the Company fails to restore basic exchange telephone service within 24 hours after the interruption was reported to or discovered by the Company. The credit will not apply if premise access is required and neither the customer nor a representative was available at the customer premise and the Company left a notice in a conspicuous place, or the customer had been disconnected for nonpayment of a bill or request for a deposit, or "out of service" conditions exist resulting from natural disasters, or circumstances beyond the control and knowledge of the Company. c. Repeat Customer Requests: A one (1) month local service credit will be applied to the customer's telephone bill if the Company fails to accommodate the customer's request the first time causing the customer to make a second request within thirty (30) days. Examples of such requests include billing name and address changes, directory listing changes, requests for credit cards or directories, requests for adjustments, repeat reports of service problems, and moves of cable or drop wires. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 28 TDS TELECOM Minnesota GENERAL REGULATIONS FF. LOCAL SERVICE GUARANTEE CREDIT PROGRAM (Continued) This credit will not apply to requests beyond the control of the Company or when the Company has notified the customer. d. Credit will NOT apply to: Claims for credit by customers who have been temporarily disconnected for nonpayment or are requesting reconnection from a temporary disconnect for nonpayment. Misuse or abuse of the Company owned facilities, or if the problem is found to be associated with the customer's inside wiring or the customer's premises equipment. Loss of service due to natural disasters resulting in a large number of utility outages, thereby obviously preventing the Company from notifying and/or meeting special commitments. e. 2. Local Service Guarantee Credit includes all recurring items of local service billed on the customer’s current bill. Local Service Guarantee Credit Program credits will be recorded below the line as non-operating expense. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 29 TDS TELECOM Minnesota GENERAL REGULATIONS GG. SCHOOLS AND LIBRARIES DISCOUNT REGULATION 1. 2. General a. Per FCC Docket 96-45, all eligible schools and libraries can receive discounts on all commercially available telecommunication services. b. Eligible schools and libraries can receive discounts between 20-90% on all commercially available telecommunications services, internal connections, and Internet services. Definitions: a. School -- a public, non-public, and church or religious organization school that has classes within the range from kindergarten to grade 12 that meets state compulsory attendance requirements. Schools with endowments greater than $50 million are not eligible for discounts on telecommunication services. b. Eligible Libraries are defined by the Library Science and Technology Act (LSTA) as: 1) 2) 3) 4) 5) 6) c. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Public Library -- a library available to the public which is operated by a county or other local government. Public Elementary or Secondary School Library Academic Library Research Library (as long as it is not part of an institution of higher education) Private Library (if the state determines that it should be considered an eligible library). FCC Order specifies that only libraries with budgets separate from any schools are eligible. Commercially available services include any service classified as business for which the Company may receive compensation from, or a set off against its obligation to, the Federal universal service fund and/or any Minnesota universal service fund as a result of the discount provided pursuant to this tariff position. September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 3 Original Sheet 30 TDS TELECOM Minnesota GENERAL REGULATIONS GG. SCHOOLS AND LIBRARIES DISCOUNT REGULATION (Continued) 3. 4. Conditions a. Only lines and services used for educational purposes qualify for the discounts. Administrative lines would not qualify for discounts. b. The Company cannot bid a price higher than the lowest price charged to similarly situated commercial customers. The bid must also be the same as or greater than the Company’s flat rate residential access line price for service in the same exchange area. Limitations on Resale a. A school or public library receiving discounted services may not resell, sublease or in any other manner allow entities that would not qualify for the discount to obtain those services. b. A telecommunications provider, telephone company, or an authorized agent of the school or public library possessing all authorization needed to provide telecommunications service to the school or library may request that the Company provide the service to the telecommunications provider, telephone company or agent at the discounted rate for the exclusive purpose of providing the requested service to a qualifying school or public library that has requested the service. A telecommunications provider, telephone company, or an authorized agent shall not be entitled to any additional discount on services qualifying for a discount under this tariff and the discounted rate offered by the Company shall not be considered its retail rate for this service. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Contents Sheet 1 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE Contents Sheet A. General .................................................................................................. 1 B. Listing of Exchanges .............................................................................. 2 C. Basic Local Exchange Rates ................................................................. 2 D. Optional Extended Area Measured Service ........................................... 3 E. Extended Area Service .......................................................................... 4 F. Touch Calling Service ............................................................................ 4 G. Telecommunications Access Minnesota (TAM) ..................................... 5 H. Suspension of Service ........................................................................... 6 I. Account Retention.................................................................................. 8 J. Low-Income Assistance Programs......................................................... 10 K. Line Hunting ........................................................................................... 14 L. Total Talk Pack ...................................................................................... 15 M. Smart Pack Lite...................................................................................... 17 N. Safety Line Service ................................................................................ 18 O. STAR Packages..................................................................................... 19 P. Extended Local Calling Service ............................................................. 21 Q. Ground Start........................................................................................... 23 ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 1 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE A. GENERAL The rates for Local Exchange Service are subject to the conditions set forth herein and the General Regulations governing provision of service. The General Regulations are set forth in Section 3 of this tariff book. 1. Local Exchange Service a. The Local Exchange Service Rates in this section are for service only and do not include any terminal equipment beyond the point of demarcation. b. The rates applicable to Local Exchange Service are composed of a Line Access Rate component plus (where applicable) an Extended Area Service component. c. Service Upgrades d. e. 1) At the option of the Company, services will be upgraded to business individual line and residence individual line or two party services as facilities for the provision of such services permit. 2) Upgrading of business and residence services may be accomplished on a line by line basis at the option of the Company. 3) As an exchange is upgraded, as set forth in 1. above, the rates shown on the appropriate rate schedule will be applied. Extended Area Service 1) Establishment and discontinuance of EAS will be contingent upon Commission authorization. 2) Extended Area Service rate component. BY: TITLE: EAS is a premium-type service offering made by the Company to certain exchanges, under specific conditions. b) The Extended Area Service rate component, where applicable, is included in the Local Exchange Service Rate. Taxes 1) ISSUED: DOCKET NO.: EFFECTIVE: a) Applicable taxes levied by state, county and local taxing authorities are in addition to the rates set forth in this tariff. (See also General Regulations, Section 3). September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 2 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE B. LISTING OF EXCHANGES See each Company’s specific section for a list of exchanges where service is offered. C. BASIC LOCAL EXCHANGE ACCESS SERVICE See each Company’s specific section for a list of Basic Local Exchange rates. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 3 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE D. OPTIONAL EXTENDED AREA MEASURED SERVICE 1. General Description and Conditions a. Customers of specified exchanges will have the option of subscribing to Optional Extended Area Measured (OEAMS). OEAMS provides for measured calling to all points within the Metro extended service calling area. The base rate provides for unlimited calling within the specified exchanges without any measured service charge. b. Normal service connection charges for existing customers will not apply for the first customer conversion of OEAMS. Standard service connection charges will apply for other conversions to or from OEAMS. c. OEAMS charges will not apply to calls to the Company Business Office or Repair Service, Directory Assistance, Long Distance Carrier Access Trunks or for Emergency Service as found in the local exchange telephone directory. d. OEAMS will not be provided for Foreign Exchange, Public or Semi-public Pay Phone Service. e. OEAMS calls are required to be on a direct dial basis. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 4 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE E. EXTENDED AREA SERVICE 1. General Extended Area Service (EAS) allows a customer in one exchange to call a customer in another exchange without incurring toll charges. The EAS exchange(s) then become part of the local calling area. 2. Rate Application Rates for Extended Area Service are billed monthly on a per line or per trunk basis. The rate may be included in the Basic Local Exchange Rates. F. TOUCH CALLING SERVICE 1. 2. General a. Touch Calling Service provides for the origination of telephone calls through the use of telephones equipped with pushbuttons in lieu of rotary dial. b. The service is available only with business or residence one-party lines. c. The service is available only where the Telephone Company central office facilities have been arranged for Touch Calling and all equipment on the customer’s premises is compatible. It is not necessary that all instruments on a line be equipped for Touch Calling; however, all lines on a particular instrument must be similarly equipped. Rate Application Touch Tone Calling will be furnished at no additional charge with Flat Rate Exchange Service. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 5 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE G. TELECOMMUNICATIONS ACCESS MINNESOTA (TAM) 1. Definition This tariff provides for a surcharge to establish and administer a program to distribute communication devices to eligible communication-impaired persons and to create and maintain a message relay service. 2. Eligibility for Communication Devices To be eligible to obtain a communication device a person must be: a. at least five years of age; b. communication impaired; c. a resident of the state; d. a resident in a household that has a median income at or below the applicable median household income in the state except a deaf and blind person applying for a telebraille unit may reside in a household that has a median income no more than 150 percent of the applicable median household income in the state; and e. a resident in a household that has telephone service or that has made application for service and has been assigned a telephone number. 3. Eligibility for Wiring Installation If a communication-impaired person does not have telephone service and is subject to economic hardship as determined by the TAM board, the telephone company providing local service shall at the direction of the administrator of the program install necessary outside wiring without charge. 4. Regulations Service Charges shall not apply to eligible persons to establish this program on existing service. 5. Funding This program shall be funded through a surcharge on residence and business access lines which pay the 911 surcharge, pursuant to Minn. Rules, part 7817.0300. 6. Rates The surcharge rate is the effective rate ordered by the Minnesota Public Utilities Commission. The Company is responsible for billing, collecting and remitting the surcharge to the appropriate government agency. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 6 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE H. SUSPENSION OF SERVICE 1. General Suspension of Service allows local exchange service to be temporarily suspended by request of the customer. This service is provided to customers whose requirements for telephone service is less than the normal 12-month period within a year. 2. Conditions a. Service can be temporarily suspended for a minimum of one (1) month and a maximum of ten (10) months. b. Suspension of Service is available on all one-party residence and business lines subject to the availability of facilities. c. Suspension of Service is not available to business customers with contract pricing. d. The customer must have at least one month of regular telephone service paid prior to the establishment of Suspension of Service. e. The Company reserves the right to bill charges for the total number of suspended months requested prior to establishment of Suspension of Service. f. Suspension of Service may begin and terminate on any day of the month, provided notice is given sufficiently in advance for arrangements to be made. g. The Company will not provide installations, moves, changes, or maintenance during the period when the customer is billed at the reduced rate. h. Only two suspension periods will be allowed and shall not exceed ten months in any one calendar year nor exceed ten continuous months at any time regardless of the year. i. Bills are rendered at the reduced rate at regular billing dates during the period of suspension. j. The customer’s listing will be retained in the directory. k. The Company assumes no liability for failure of a calling party to reach the customer during the period of suspension. l. The Company reserves the right to refuse suspension of service in the case of a customer whose account is delinquent. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 7 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE H. SUSPENSION OF SERVICE (Continued) 2. 3. Conditions (Continued) m. Dial tone access will be limited to 911/E911 and 611. n. Unless specifically exempted, Suspension of Service shall be subject to all general regulations applicable to the provision of service by the telephone company as stated in the general tariff. o. The ten (10) month maximum does not apply to military personnel who are on active duty. Rate Application a. The monthly rate will be based upon 50% of the regular rate for basic local one-party exchange service. All other local services will be zero rated except for the following: 1) 911/E911 and all other applicable taxes and surcharges will be billed at the full rate. 2) The Federal Subscriber Line Charge will be discounted 50% per the National Exchange Carrier Association FCC Tariff No. 5, Section 4.5.5. b. Non-recurring charges do not apply for reconnection to regular full service. c. Personal Greeting Service This optional service is available for customers who prefer to leave a personalized greeting for incoming calls while they are on Suspension of Service. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 8 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE I. ACCOUNT RETENTION 1. General This service allows a customer to retain their current phone number and associated services when they temporarily disconnect service. When the customer reconnects service they will receive the same phone number and associated services as when they previously held service. 2. Conditions a. Customers may retain their current phone number for a minimum of one (1) month and a maximum of ten (10) months. b. The customer must furnish a forwarding address for billing purposes. c. The customer may purchase in advance the retention of the phone number if a forwarding billing address cannot be furnished. d. Account Retention is available on all one-party residence and business lines subject to the availability of facilities. e. Account Retention is not available to business customers with contract pricing. f. The customer must have at least one month of regular telephone service paid prior to the establishment of Account Retention. g. Account Retention may begin and terminate on any day of the month, provided notice is given sufficiently in advance for arrangements to be made. h. The Company will not provide installations, moves, changes, or maintenance during the period when the customer is billed at the reduced rate. i. Only two suspension periods will be allowed and shall not exceed ten months in any one calendar year nor exceed ten continuous months at any time regardless of the year. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 9 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE I. ACCOUNT RETENTION (Continued) 2. Conditions (Continued) j. The Company assumes no liability for failure of a calling party to reach the customer while on account retention. k. The Company reserves the right to refuse Account Retention in the case of a customer whose account is delinquent. l. The customer’s listing will be retained in the directory. m. The ten (10) month maximum does not apply to military personnel who are on active duty. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice-President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 10 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE J. LOW-INCOME ASSISTANCE PROGRAMS Low-Income Assistance Programs consist of three programs, Lifeline Assistance, Lifeline Connection Assistance and the Minnesota Telephone Assistance Program (TAP). These programs were developed to reduce rates for low income customers. The Company participates in both of these assistance programs to increase the availability of telecommunications services to all consumers in its serving areas. The structure of each program is outlined in the following paragraphs. 1. Lifeline Assistance a. General Lifeline Assistance reduces an eligible customer’s monthly rates for local service. An eligible customer receives credit for the Federal Subscriber Line Charge as well as a credit towards the residential access line rate. b. Eligibility Requirements 1) Lifeline Assistance is available to all residential customers who participate in one or more of the following programs: • • • • • • • Medicaid; Food Stamps; Supplemental Security Income; Federal Public Housing Assistance; or Low-Income Home Energy Assistance Program Temporary Assistance to Needy Families National School Lunch’s free lunch program Customers will also qualify for Lifeline if their income falls at or below the FCC approved percent of the Federal Poverty Guidelines. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: 2) Eligibility will be established by the Company obtaining from a customer a document signed by the customer certifying under penalty of perjury that the customer receives benefits from one of the above programs and identifying the program or programs from which the customer receives benefits. On the same document, a qualifying low-income customer must also agree to notify the Company if the customer ceases to participate in the program or programs. 3) When the Company is notified by the customer that the Customer no longer participates in such a program, the federal credits to that customer’s monthly charges shall cease beginning with the start of the billing cycle beginning in the month after the month in which notification is received. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 11 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE J. LOW-INCOME ASSISTANCE PROGRAMS (Continued) 1. Lifeline Assistance (Continued) c. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Regulations 1) As a participant in Lifeline Assistance, customers are eligible to receive Toll Restriction Service at no charge. This service will only be provided at the customer’s request. 2) Local service deposit requirements will be waived for customers who voluntarily receive Toll Restriction Service. 3) Participants in Lifeline Assistance shall not be disconnected from Local Service for non-payment of toll charges. In addition, the Company will not deny re-establishment of local service to customers who are eligible for Lifeline Assistance and have previously been disconnected for nonpayment of toll charges. Lifeline Assistance will not be connected if an outstanding balance is owed by the customer for local service. 4) Partial payments that are received from Lifeline customers will first be applied to local service charges and then to any outstanding toll charges. 5) Service charges shall not apply to establish the Lifeline program on existing service. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 12 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE J. LOW-INCOME ASSISTANCE PROGRAMS (Continued) 2. Minnesota Telephone Assistance Plan (TAP) a. General TAP provides for additional state credits against the recurring monthly rates for the provision of local residential service for eligible residential subscribers. b. Eligibility Requirements 1) 2) c. Regulations 1) d. The state TAP credit is only available to residential subscribers who meet the eligibility requirements for the Federal Lifeline Credit in 1 above. The customer must reside in Minnesota or have moved to Minnesota and intend to remain. Service charges shall not apply to establish the TAP program on existing service. TAP Surcharge The surcharge rate is the effective rate ordered by the Minnesota Public Utilities Commission. The Company is responsible for billing, collecting and remitting the surcharge to appropriate government agency. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 13 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE J. LOW-INCOME ASSISTANCE PROGRAMS (Continued) 3. Lifeline Connection Assistance (Link-Up) a. General Link-Up reduces an eligible customer’s service connection charges. All eligible customers receive a credit for half of the service connection charges up to $30.00. b. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Regulations 1) The same eligibility requirements as outlined in Paragraph 1.b.1 above will apply for Link-Up. 2) This credit is only available on the installation of a single residential access line to the principal residence of the eligible customer. 3) This credit will only apply a second or subsequent time for a principal place of residence with a different address from the previous address at which Link-Up was provided. 4) A deferred schedule for payment of the remaining service connection charges will be offered to Link-Up customers. The customer is not required to pay interest on the first $200 of service connection charges that are deferred up to a year. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 14 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE K. LINE HUNTING 1. General Line Hunting provides customers with more than one line the ability to have incoming calls automatically directed to the next vacant line. The line hunting selection process starts at a particular line or directory number and continues in a fixed sequence, until an idle line is found or arrives at the end of a sequence. The service is available with Residential and Business one-party rates. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 15 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE L. TOTAL TALK PACK 1. General a. 2. 1 2 Total Talk Pack is an optional service package. The package permits a customer to receive services and features for a flat monthly rate, for each Total Talk Pack subscriber line provided. Total Talk Pack includes the following services:1 1. Residential2 or Business One-Party Line (includes Touch Tone capability) 2. Three-Way Calling & Call Waiting (Custom Calling Services) 3. Caller ID Deluxe, Anonymous Call Rejection, & Priority Ringing (Advanced Calling Services) 4. Inside Wire Protection Plan (deregulated service) Conditions and Limitations a. Rules, regulations, and limitations as specified elsewhere in the Company’s tariffs for each individual service will apply as part of this bundle. b. Total Talk Pack customers may terminate their enrollment in the Plan at any time upon notice to the company. c. Unless terminated by the Total Talk Pack customer or the Company, a customer will remain enrolled in the Plan, as amended from time-to-time, with any applicable changes in rate, for as long as the Plan continues to be offered by the Company. d. Service Charges, as described in Section 5 of this tariff, apply to requests for new and additional Total Talk Pack lines, and moves of existing lines. Service Charges will not apply when the Total Talk Pack replaces existing Local Exchange Service or if the customer requests a change from the Total Talk Pack back to Local Exchange Service. Customers must also subscribe to TDS Long Distance’s Total Talk Pack. This service is grandfathered to existing Residential customers effective January 7, 2009. The service will not be available to new Residential customers after this date. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 16 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE L. TOTAL TALK PACK1 (Continued) 2. 1 Conditions and Limitations (Continued) e. Total Talk Pack customers are not eligible for discounts or promotional offerings (outside of this bundle) associated with the Custom Calling and Advanced Calling Services included in the Plan, unless specifically provided for in a promotional offering. f. The Plan may not be combined with any other optional toll calling plan service, except for those specified in this offering. g. Customers enrolled in the Plan, who fail to pay the entire rate per month, will have all existing Total Talk Pack services converted to the applicable tariff rates. Service Charges will not apply for converting services back to tariff rates. Such customers will not be permitted to re-enroll in this Plan until such time as all associated unpaid balances are satisfactorily paid in full. This service is grandfathered to existing Residential customers effective January 7, 2009. The service will not be available to new Residential customers after this date. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 17 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE M. SMART PACK LITE1 1. General Smart Pack Lite is an optional service package. The package permits a customer to receive services and features for a flat monthly rate, for each Smart Pack Lite subscriber line provided. Smart Pack Lite includes the following services: 2. 1 a. Residential One-Party Line b. Caller ID Deluxe c. One CCS or ACS feature of the customer’s choice d. Inside Wire Maintenance (deregulated service) Conditions and Limitations a. Rules, regulations, and limitations as specified elsewhere in the Company’s tariffs for each individual service will apply as part of this bundle. b. Customers must sign a one-year contract in order to subscribe to Smart Pack Lite. c. Customers will incur an early termination fee if they disconnect Smart Pack Lite prior to the end of their one-year commitment. d. Unless terminated by the Smart Pack Lite customer or the Company, a customer will remain enrolled in the Plan, as amended from time to time, with any applicable changes in rate, for as long as the Plan continues to be offered by the Company. e. Smart Pack Lite customers are not eligible for discounts or promotional offerings (outside of this bundle) associated with the Custom Calling and Advanced Calling Services included in the Plan, unless specifically provided for in a promotional offering. f. Customers enrolled in the Plan, who fail to pay the entire rate per month, will be subject to having all existing Smart Pack Lite services converted to the applicable tariff rates. Service Charges will not apply for converting services back to the tariff rates. Such customers will not be permitted to re-enroll in this Plan until such time as all associated unpaid balances are satisfactorily paid in full. This service is grandfathered to existing customers effective January 7, 2009. The service will not be available to new customers after this date. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 18 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE N. SAFETY LINE SERVICE 1. General Safety Line Service is a bundle for residential customers who have their main telecommunications service with a wireless provider but require a basic access line for back-up and high speed data. The bundle includes a Residential Optional Extended Area Measured Service line and 3 Mbps high speed data. 2. Terms and Conditions a. Safety Line Service will be provisioned where facilities are available. b. Rules, regulations, and limitations as specified elsewhere in the Company’s tariffs will apply to this bundle. c. No other optional services or features are allowed with this bundle, except Toll Restriction, Toll Restriction PIN Override, Non-Published Numbers, and Non-Listed Numbers. These four services will be allowed at the rate listed elsewhere in the tariff. d. Customers must subscribe to this service for 1 year. Cancellation of the bundle prior to the one year timeframe will cause an early termination fee of $99 to apply. e. Customers must subscribe to TDS Long Distance Corporation as their long distance provider. f. Any toll calls will be billed at TDS Long Distance toll rates. g. Service Connection Charges will not apply. h. Optional Call plans are not available with this bundle. i. Seasonal Service is not available with this bundle. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 19 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE O. STAR PACKAGES 1. General a. The STAR Packages are optional service bundles. Each package permits a customer to receive services and features for a flat monthly rate, for each STAR Package subscriber line provided. The STAR Package options include the following services: 1) 3 STAR Expanded Package1 Includes: Residential One-Party Line that includes Unlimited Metro Calling, Caller ID Deluxe, Call Waiting/Cancel Call Waiting, Call Forwarding, and Preferred Call Forwarding3 The 3 STAR Package can be upgraded to include Anonymous Call Rejection, Three-Way Calling, Priority Ringing, Special Call Acceptance, and Personal Voicemail. 2) 4 STAR Expanded Package Includes: Residential One-Party Line that includes Unlimited Metro Calling, Caller ID Deluxe, Call Waiting/Cancel Call Waiting, Call Forwarding, Preferred Call Forwarding, Anonymous Call Rejection, and 300 Minutes of TDS Long Distance2 calling. The 4 STAR Package can be upgraded to include Three-Way Calling, Priority Ringing, Special Call Acceptance and Personal Voicemail. 3) 1 2 3 5 STAR Expanded Package Includes: Residential One-Party Line that includes Unlimited Metro Calling, Caller ID Deluxe, Call Waiting/Cancel Call Waiting, Call Forwarding, 3-Way Calling, Anonymous Call Rejection, Priority Ringing, Special Call Acceptance, Preferred Call Forwarding, Personal Voice Mail, and Unlimited TDS Long Distance2 calling. Customers must also subscribe to TDS Telecom’s high speed data. Customers must also subscribe to the corresponding TDS Long Distance STAR Plan. Customers subscribing to the TDS Long Distance 3 STAR Plan will receive 30 minutes of Long Distance calling at no charge. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 20 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE O. STAR PACKAGES (Continued) 2. Conditions and Limitations a. Rules, regulations, and limitations as specified elsewhere in the Company’s tariffs for each individual service will apply as part of this Package. b. STAR Package customers may terminate their Package at any time upon notice to the company. c. Unless terminated by the STAR Package customer or the Company, a customer will remain enrolled in the Package, as amended from time-to-time, with any applicable changes in rate, for as long as the Plan continues to be offered by the Company. d. New Customers that subscribe to one of the STAR Packages will receive a waiver of all installation charges. Service Charges will not apply when the STAR Package replaces existing Local Exchange Service or if the customer requests a change from the STAR Package back to Local Exchange Service. e. A Package Change Fee will apply when a customer goes from the 4 STAR or 5 STAR Package to the 3 STAR or 4 STAR Package. Customers may upgrade their Packages without incurring a charge. f. STAR Package customers are not eligible for discounts or promotional offerings outside of this Package, unless specifically provided for in a promotional offering. g. The Package may not be combined with any other optional toll calling plan service, except for those specified in this offering. h. Customers may upgrade their Voice Mail Service package for an additional fee. i. Customers who fail to pay the entire Package rate per month will have all STAR Package optional features removed. The customer will then be converted to the tariffed Basic Local service rate. Service Charges will not apply for converting services back to tariff rates. Such customers will not be permitted to re-enroll in this any of the Packages until such time as all associated unpaid balances are satisfactorily paid in full. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 21 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE P. EXTENDED LOCAL CALLING SERVICE 1. General Optional Extended Local Calling Service provides two-way, local calling for customers located in the Arvig Telephone Company's exchanges listed below, to the Cross Lake exchange of Cross Lake Communications. Pine River Pequot Lakes 2. 3. Breezy Point Ideal Corners Regulations a. Optional Extended Local Calling Service is provided to all classes of Residence and Business (Individual, Multiline, Key, PBX, and CENTREX) service. b. Optional Extended Local Calling Service applies only to direct dialed 7 digit station-to-station calls. Operator assisted calls and calling card calls are not included in this plan. c. Paystations are not included in this plan. Hotel Service will be included in the plan. d. For calls that are made to Call Forwarded lines, the customer pays the appropriate usage rate for the duration of the call from the originating number to the called number. The customer of the Call Forwarding service pays any applicable usage rate from the called number to the terminating location of the call. e. Calls placed from an off-premises extension of an access line will be billed as if the local calls had been placed from the primary service location. Timing of Calls a. Optional Extended Local Calling Service provides residence and business customers with measured-rate calling based on minutes-of-use. The rate specified in paragraph 5 following, will be assessed on each minute or a fraction thereof rounded to the next one tenth of a minute. b. Chargeable time is started when the called party answers or when the caller is connected to automatic answering services, (i.e., automatic answer/record equipment, voice mail, or an answering service). ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 22 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE P. EXTENDED LOCAL CALLING SERVICE (Continued) 3. 4. Timing of Calls (Continued) c. Chargeable time ends when the calling station “hangs up”, thereby releasing the network connection. If the called station “hangs up” but the calling station does not, chargeable time ends when the network connection is released by automatic timing equipment in the telephone network. d. Chargeable time does not include time lost because of faults or defects in the service. Rate Regulations a. All charges assessed under this plan are in addition to Local Exchange line rates specified in each Company’s specific section following. b. Fractional cents will be rounded down. c. The per minute rate will be billed in arrears and the monthly flat fee will be billed in advance. d. Customers will automatically receive message detailed billing at no additional charge. e. The per minute rate applies 24 hours a day, 7 days a week. No discounted night time or weekend/holiday rate applies at anytime. f. A Secondary Service Order and a Central Office Connect Installation Charge also apply for existing customers when subscribing to this Extended Local Calling Plan. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 4 Original Sheet 23 TDS TELECOM Minnesota BASIC LOCAL EXCHANGE SERVICE Q. GROUND START 1. General Ground Start is a type of signaling on a subscriber trunk in which one side of the two wire trunk is momentarily grounded to get dialtone. A Ground Start trunk initiates an outgoing trunk seizure by applying a maximum local resistance of 550 ohms to the tip conducter. 2. Service Description Ground Start is an optional feature provided on Business Trunk Lines. Ground Start will not be provided on Centrex or Business One-Party Lines. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 5 Original Sheet 1 TDS TELECOM Minnesota SERVICE CONNECTION CHARGES A. GENERAL 1. B. Service Connection Charges are non-recurring charges for work performed by the Telephone Company in connection with customer-initiated requests for telephone service. They apply to ordering, connecting, moving, changing, or rearranging of regulated telephone service. SERVICE DESCRIPTIONS 1. Service Order Charge – Initial Initial Service Order charge applies to the work performed by the telephone company to establish a new customer into the billing system. 2. Service Order Charge – Subsequent Subsequent Service Order charge applies to the work performed by the telephone company to change already established billing records due to a customer’s service request. 3. Central Office Work Charge The Central Office Work charge applies to work performed by the telephone company on the main distribution frame due to a customer’s request. Work would include, but is not limited to establishment of service, adding lines, adding features, changing a telephone number, moves, and testing lines. 4. Line Connection Charge A Line Connection charge would apply to work performed by the telephone company on the line between the central office main distribution frame up to the pedestal or network interface device (NID); or on an outside circuit between premises or between locations on the same premises due to a customer’s request. 5. Premises Visit Charge A Premise Visit Charge represents the labor for a telephone company representative to go to the customer premise to establish a drop to the NID. 6. Reconnect Charge This charge covers service order work applicable to new service and central office connection charge. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 5 Original Sheet 2 TDS TELECOM Minnesota SERVICE CONNECTION CHARGES B. C. SERVICE DESCRIPTIONS (Continued) 7. NSF Charge This charge applies when any negotiable instrument presented for payment of service or deposit becomes dishonored, and is returned to the Telephone Company. 8. Rearrangement/Repair Charge Rearrangement or repair service applies worked performed by the telephone company to move the protector, NID, or drop wire to a different location as requested by the customer, or to repair the protector or NID due to damage caused by the customer’s neglect or abuse. CONDITIONS AND LIMITATIONS 1. Service Connection Charges contemplate work performed by the Telephone Company during normal work hours. Additional charges may apply to work performed outside of normal work hours at the request of the customer 2. Service Connection Charges are in addition to scheduled rates and any other charges applying under the tariffs. They may apply in addition to special installation charges, or construction charges as are set forth in other sections of this tariff. 3. Service connection charges are non-refundable unless the order is cancelled before work is begun or unless specified elsewhere in the Company’s tariff. 4. One Service Order Charge (Initial or Subsequent) applies for all services requested at one time for the same customer at the same premises. 5. The charges in this tariff do not include work related to the installation or repair of customer owned equipment or inside wiring. 6. Service Connection Charges DO NOT Apply to the following situations: a. When a change is made and initiated by the Company, for the convenience of the Company, such as a change in grade of service, change in customer’s telephone number, or in changes of service and facilities for continuation of satisfactory service. b. Changes stemming from Company errors or to normal repair and maintenance performed on general telephone service and equipment. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 5 Original Sheet 3 TDS TELECOM Minnesota SERVICE CONNECTION CHARGES C. CONDITIONS AND LIMITATIONS (Continued) 6. D. Service Connection Charges DO NOT Apply to the following situations: (Continued) c. When telephone service is re-established at a secondary location immediately following the rendering of a customer's primary location as unfit for occupancy, due to fire, flood, etc. At the option of the Company, a different telephone number may be used. d. Termination of total service or removal of a service or feature unless specified elsewhere in the tariff. e. Adding or changing custom calling services, advanced calling services, voicemail, directory listings, non-published numbers and non-listed numbers. f. When a name is legally changed g. Suspension of service requested by the customer and subsequent reconnect to full service. h. Trips to visit the customer’s premise to determine the origin of a trouble call. SERVICE CONNECTION CHARGE WAIVERS 1. New customers that subscribe to one of the Total Talk Smart Pack bundles will receive a waiver of all installation charges. 2. Customers returning to TDS Telecom service will receive a waiver of all installation charges. In order to receive the waiver, customers must not have any outstanding charges from the Company. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 6 Original Contents Sheet 1 TDS TELECOM Minnesota DIRECTORY SERVICES INDEX Sheet A. Directory Listings............................................................................................ 1 1. General.................................................................................................. 1 2. Primary Listings..................................................................................... 1 3. Additional Listings ................................................................................. 2 4. Alternate Listings................................................................................... 3 5. Foreign Exchange Directory Listings..................................................... 3 6. Non-Published & Non-Listed Numbers ................................................. 4 7. Rates ..................................................................................................... 4 B. Directory Assistance Service ......................................................................... 5 C. Local Operator Service .................................................................................. 6 ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 6 Original Sheet 1 TDS TELECOM Minnesota DIRECTORY SERVICES A. DIRECTORY LISTINGS 1. 2. General a. The rates and regulations specified herein for directory listings apply only to the alphabetical section of the directory. b. The alphabetical list of names of customers is solely for the purpose of informing calling parties of the telephone numbers of customers and those entitled to use the customer’s service, and special sequence or arrangement of names is not contemplated. c. The company has the right to limit the length of any listing to one line in the directory by the use of abbreviations when the clearness of the listing or the identification of the customer is not impaired thereby. d. A listing must conform to the Company’s specifications with respect to its directories. e. Listings are regularly provided in connection with all classes of exchange service except public telephone service. f. The length of the contract period for directory listings where the listing actually appears in the directory is the directory period. The directory period is from the day that the directory is distributed to the customers to the day the succeeding directory is distributed to the customers, unless the listing no longer services the customer because of disconnection, removal, etc., of the service, the minimum contract period will be for at least 30 days. When the listing appears on information records only, the minimum contract period will be for at least 30 days. Primary Listings A Primary Listing, which may include the name, address and telephone number of the individual, organization, firm or corporation for whom the service has been contracted will be furnished at no charge. a. Listings will be limited to such information as is necessary for the proper identification of the customer. b. The length of a listing may be limited to the use of abbreviations where the clarity of the listing and the identification of the customer will not be impaired. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 6 Original Sheet 2 TDS TELECOM Minnesota DIRECTORY SERVICES A. DIRECTORY LISTINGS (Continued) 2. Primary Listings (Continued) c. The Company may refuse to insert any listing, which in its judgment does not facilitate the use of the directory. When two or more main station lines or private branch exchange trunk lines are consecutively operated, the first number of the group is considered the primary listing. Where two or more main station lines or private branch exchange trunk lines are consecutively operated, a primary listing may be made for each line. DID trunk numbers and trunk hunting lines listed will be charged the applicable listing charges for regular, duplicate or alternate listings, or extra lines of information. 3. Additional Listings a. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: General 1) Additional listings for which a charge is made, are available to business and residence customers and are subject to the same regulations as Primary listings. 2) Additional listings must bear the same address and telephone number as the primary or regular listing. An exception to this may be made in the case of off-premises access lines that are located in other premises solely occupied by the customer, in which case, a different address may be listed. This exception is not permitted when the off-premise access line is located in the residence of an employee of the customer. 3) Additional listings must be contracted for by the customer who is responsible for the charges. 4) Residence additional listings are available for other persons who are members of the customer’s domestic establishment and occupy the same premises. 5) After insertion of an additional listing in the directory, such listing shall not be discontinued during the life of the directory unless the telephone is also discontinued or the party having the additional listing moves from the premises in which the telephone service is located. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 6 Original Sheet 3 TDS TELECOM Minnesota DIRECTORY SERVICES A. DIRECTORY LISTINGS (Continued) 4. 5. Alternate Call Listing a. An Alternate call listing refers a calling party to certain other telephone numbers after business hours or on Sundays or holidays or if there is no answer on the first listed number. b. Where the alternate call number is to be that of another customer, the listing will be furnished only with written approval of the other customer. Foreign Exchange Directory Listings a. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: General 1) Foreign listings are listings in the alphabetical list of an exchange other than the exchange in which the listed service is furnished. 2) A foreign or non-subscriber listing may be furnished to customers requesting that their listing be included in a directory of an exchange other than that from which service is rendered. The rate for a foreign company listing will be the rate of the company in whose directory the listing appears. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 6 Original Sheet 4 TDS TELECOM Minnesota DIRECTORY SERVICES A. DIRECTORY LISTINGS (Continued) 6. Non-Published and Non-Listed Numbers a. General At the request of the customer, a listing or listings (including name, address and telephone number) may be omitted or deleted from the telephone directory. The divulgence of the customer’s telephone number to the public is dependent upon the type of service provided. 1) Non-Published Numbers The customer listing is omitted or deleted from the telephone directory. Only the name and address of the customer will be carried in the telephone company records, and the number will not be given to any calling party. 2) Non-Listed Numbers The customer listing is omitted or deleted from the telephone directory, but such listings will be carried in the telephone company information records and the number will be given to any calling party upon request. b. Regulations 1) ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: The Company shall not be liable should a non-listed or non-published telephone number be divulged inadvertently. When a non-published or a non-listed number is inadvertently published in a directory, the Company’s liability shall be limited to and satisfied by a refund of any monthly charges that the customer has incurred for such service. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 6 Original Sheet 5 TDS TELECOM Minnesota DIRECTORY SERVICES B. DIRECTORY ASSISTANCE SERVICE 1. General Directory Assistance Service gives customers access to telephone numbers of individuals or businesses by dialing 555-1212, 4-1-1 or 1-4-1-1. 2. 3. Definitions a. Local numbers are any NPA/NXXs within the customer’s local calling area or home NPA. b. National numbers are any NPA/NXXs within the United States, Canada, Puerto Rico and the U.S. Virgin Islands, but outside the customer’s local calling area or home NPA. c. International numbers are numbers from outside the United States, Canada, Puerto Rico, and the U.S. Virgin Islands. Regulations a. A maximum of two requested telephone numbers is allowed per call. b. Rates will apply based on the NPA/NXX requested. c. Charges for Directory Assistance Service for requests of a local or national number are not applicable to calls placed from customers whose physical, visual, or reading handicaps prevent them from using the telephone directory. Calls requesting international numbers will be charged the applicable rate. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 6 Original Sheet 6 TDS TELECOM Minnesota DIRECTORY SERVICES C. LOCAL OPERATOR SERVICE 1. General a. Local Operator Service is furnished to customers upon their request in order to complete local calls. b. There are five classes of local service offered: Credit Card Calling, Operator Station Calls, Person to Person, Busy Line Verification and Busy Line Interrupt. When Operator assistance is required to complete a local call, the rates appearing under 2. Rates will apply. 1) Credit Card Calling Customer dialed “0+” calls and completed by the caller or completed by the operator that will be billed to the caller’s credit card instead of the telephone originating the call. 2) Operator Station Calls Customer dialed “0-“ calls where the operator completes the call and arranges billing. Can be billed to the originating telephone number, credit card, collect or to a third number. Includes operator placed calls to Directory Assistance. 3) Person-to-Person Calls Customer dialed “0-“ calls where the operator completes the call and arranges billing. Can be billed to the originating telephone number, credit card, collect or a third number. 4) Busy Line Verify Customer requested operator assistance in determining if a called line is actually busy or out-of-service. 5) Busy Line Interrupt Calls wherein the customer requests the operator to interrupt conversation on a busy line and give a message to the person whose line is being interrupted. c. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Customers who identify themselves as being disabled and unable to dial the call, will not be required to pay local operator service charges for sent paid station-tostation calls from public and semipublic coin telephones. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Contents Sheet 1 TDS TELECOM Minnesota OPTIONAL SERVICES Contents Sheet A. Custom Calling Services ................................................................................ 1 B. Advanced Calling Services ............................................................................ 7 C. Voice Mail Service.......................................................................................... 16 ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 1 TDS TELECOM Minnesota OPTIONAL SERVICES A. CUSTOM CALLING SERVICES 1. General Custom Calling Services are optional services offered in addition to regular exchange service to those customers served by central offices arranged to provide such services. The number of Custom Calling Services available depends upon the exchange central office providing the service and is subject to the availability of its facilities. 2. Service Descriptions a. Call Forwarding This service redirects incoming calls to another telephone number. The customer can activate this service by dialing a code and entering the number to which calls should be forwarded. When activated, all calls that are forwarded when the line is idle cause a short ring on the forwarded line as a reminder that the service is active. To deactivate Call Forward, a customer must dial a special access code. All calls forwarded are subject to transmission limitations and all applicable local and long distance charges. b. Call Forwarding-Busy (Customer Programmable) This service routes incoming calls to another telephone number when the customer's dedicated number is busy. The customer can activate this service by dialing a code and entering the number to which calls should be forwarded. To deactivate Call Forward - Busy, a customer must dial a special access code. All calls forwarded with this service are subject to transmission limitations and all applicable local and long distance charges. c. Call Forward-Busy (Programmed by Telco) This service automatically redirects incoming calls to a predesignated telephone number or voice mail service when the customer’s line is busy. The customer activates the service by contacting the telephone company and designating the number to which all calls will be forwarded when the line is busy. The telephone company then establishes the fixed forward-to telephone number within the switch. To cancel the service or change the forward-to telephone number, the customer must contact the telephone company. All calls forwarded with this service are subject to transmission limitations and all applicable local and long distance charges. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 2 TDS TELECOM Minnesota OPTIONAL SERVICES A. CUSTOM CALLING SERVICES (Continued) 2. Service Descriptions (Continued) d. Call Forwarding-No Answer (Customer Programmable) This service redirects incoming calls not answered after a predetermined number of rings to another telephone number. The number of rings is determined and set by the Company unless otherwise specified by the customer. The customer can activate this service by dialing a code and entering the number to which calls should be forwarded. To deactivate Call Forward - No Answer, a customer must dial a special access code. All calls forwarded are subject to transmission limitations and all applicable local and long distance charges. e. Call Forward-No Answer (Programmed by Telco) This service automatically redirects incoming calls to another telephone number or voice mail service when the customer’s telephone is not answered in a pre-determined number of rings. The number of rings is determined and set by the Company unless otherwise specified by the customer. The customer activates the service by contacting the telephone company and designating the number to which all calls will be forwarded when the telephone is not answered within an established period of time. The telephone company then establishes the fixed forward-to telephone number within the switch. To cancel the service or change the forward-to telephone number, the customer must contact the telephone company. All calls forwarded with this service are subject to transmission limitations and all applicable local and long distance charges. f. Call Forwarding - Remote Access This service is an additive to the Call Forwarding service and allows the customer to activate and deactivate Call Forwarding from a telephone in another location. All calls forwarded are subject to transmission limitations and all applicable local and long distance charges. g. Call Hold This service allows a customer to place a current caller on hold, which frees the line so the customer can initiate another call. To activate Call Hold, the customer depresses the switchhook to receive a dial tone and then dials a specific code. Only one call per access line can be placed on hold at a time. The held call cannot be added to another call, however, the customer can toggle between each call. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 3 TDS TELECOM Minnesota OPTIONAL SERVICES A. CUSTOM CALLING SERVICES (Continued) 2. Service Descriptions (Continued) h. 3-Way Calling This service allows a customer to add a third party to an existing telephone call. To add a third party, the customer depresses the switchhook once to place the current party on hold, receives a dial tone, dials the third party's number, and then depresses the switchhook again to establish the three-way connection. All 3-way calls are subject to transmission limitations and all applicable local and long distance charges. i. 6-Way Calling This service allows a customer to call up to five parties and establish a six-way conference call. To activate this service, the customer dials an access code, dials the desired telephone number (calling party must answer), depresses the switchhook to add the calling party to the line, then depresses the switchhook again to receive a new dial tone. If the called party line is busy or there is no answer, the customer must dial a special access code to drop the line. This process needs to be repeated until all parties (up to five) have been connected to the customer's line. All 6-Way Calls are subject to transmission limitations and all applicable local and long distance charges. j. Call Transfer This service allows the customer to hold and transfer incoming, out-going and intragroup calls. If the customer has established a three way call, this service will allow the customer to hang up while the other two parties remain connected. Any applicable long distance charges will apply for the duration of the call, even if the customer drops off the call. k. Call Waiting/Cancel Call Waiting This service alerts a customer who is on the phone that another local or long distance caller wants to get through the line. The customer will receive a tone signal to indicate another incoming call and the caller will receive the usual ringing tone. To place the first call on hold and answer the incoming call, the customer depresses the switchhook once. The customer can then toggle between both calls by depressing the switchhook. If the customer hangs up when a call is still on hold, the customer's line will automatically ring back. Cancel Call Waiting allows a Call Waiting customer to deactivate the Call Waiting service by dialing a code. When this service is activated, the customer will not be interrupted by the Call Waiting tone and the incoming caller will receive a busy signal. Call Waiting will remain disabled for the rest of the call, but will be automatically restored upon call termination. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 4 TDS TELECOM Minnesota OPTIONAL SERVICES A. CUSTOM CALLING SERVICES (Continued) 2. Service Descriptions (Continued) l. Long Distance Call Waiting This service is additive to Call Waiting and uses a special tone signal to indicate to the customer that the incoming call is long distance. The tone is different than the Call Waiting tone signal received for a local call. The long distance caller will receive the usual ringing tone. m. Home Intercom-Basic This service allows customers to redial their own directory number in order to talk to another party at a different extension. To activate this service, customers redial their own directory number and then hang-up. After a short interval, the phone will ring back. Once both parties pick-up the phone, they will be able to have a two-way conversation. This service is also known as Revertive Ringing. n. Home Intercom-Enhanced This service allows customers to establish a talking path between two or more of their extensions. To activate this service, the customer dials one of the access code numbers predetermined by the Company, receives an announcement, and then hangs up the phone. The phone will ring back in one of the distinctive patterns, depending on the access code dialed. Also included in this package is dialable hold, where one extension can transfer an outside call to another extension. o. Warm Line This service allows a call to be automatically placed to a pre-assigned number determined by the customer. The call will be placed once the customer’s phone has been off-hook for a predetermined time-out period. The time-out period may be set at 1 to 14 seconds. During the time-out period the customer will receive a normal dial tone and can originate calls. Once the time-out period has expired, a call is automatically placed to the pre-assigned number as programmed by the Company. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 5 TDS TELECOM Minnesota OPTIONAL SERVICES A. CUSTOM CALLING SERVICES (Continued) 2. Service Descriptions (Continued) p. Hot Line This service allows a call to be automatically placed to a pre-assigned number determined by the customer as soon as the customer's phone goes off-hook. The Company will program the pre-assigned number for the customer. q. Personal Ringing This service allows the customer to have up to four distinct telephone numbers on a single line. The second, third and fourth number will each have a distinctive ringing pattern so the customer can identify which number has been called. If a customer also subscribes to Call Waiting, each phone number will have a distinctive Call Waiting tone. If a customer also subscribes to Call Forward, the main directory number or all four telephone numbers can be forwarded. r. Speed Call 8 This service allows the customer to keep a list of eight specified telephone numbers which can be dialed by using a one-digit (2 through 9) access code. s. Speed Call 30 This service allows the customer to keep a list of 30 specified telephone numbers which can be dialed by using a two-digit (20 through 49) access code. t. Do-Not-Disturb This service prevents incoming calls from ringing at the customer’s premises. Callers will reach a recording which states that the number they have dialed is not accepting calls at this time and to try again later. A personal identification number (PIN) is available to allow selected callers the ability to override this service in order the reach the customer. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 6 TDS TELECOM Minnesota OPTIONAL SERVICES A. CUSTOM CALLING SERVICES (Continued) Service Descriptions (Continued) 2. u. Call Reminder This service allows a customer to program a time at which a reminder call is desired. At the programmed time, the customer will receive a call placed by the Central Office Equipment. When the call is answered, the customer will hear a tone or a Company recorded announcement. v. Toll Restriction This service enables customers to restrict all or a combination of 0+ and 1+ toll calls from being placed over their exchange lines/trunks. When a restricted call is attempted from a line/trunk equipped with this service, a dial tone or Company recorded announcement will be heard by the caller. w. Toll Restriction with Pin Override This service enables customers to restrict all or a combination of 0+ and 1+ toll calls from being placed over their exchange lines/trunks. In addition, the customer will have the ability to override the restriction on a per call basis by using a Personal Identification Number (PIN). To activate the override, the customer dials a code, the PIN, waits for a dial tone and then dials the toll number. When a restricted call is attempted without the PIN, from a line/trunk equipped with this service, a dial tone or Company recorded announcement will be heard by the caller. 3. Limitations a. Custom Calling Services require special central office equipment and will be provided only where facilities are available. b. Custom Calling Services are only available on single-line party service. c. Custom Calling Services will not be provided in connection with Paystation Service (except for the business line extension) or Private Branch Exchange Trunk Line Service. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 7 TDS TELECOM Minnesota OPTIONAL SERVICES B. ADVANCED CALLING SERVICES 1. General Advanced Calling Services (ACS) are optional services, offered in addition to regular exchange service, which allows customers to efficiently manage the call flow generated over their Exchange Access Line(s). Customers will be able to screen, redirect, or return selected calls. These services offer subscribers convenience, time savings, and a greater degree of control over the use of their telephones. Advanced Calling Services are available to residence and business customers where facilities are available. Individual feature availability may differ by exchange. 2. Service Descriptions a. Anonymous Call Rejection This service enables a subscriber to reject incoming calls from which a privacy indicator is received. The service is activated by dialing a unique code. When the service is active, the Telephone Company ("Company") will not complete calls to its customer when the calling party has activated Caller ID blocking services. Such calls will be routed to a Company recorded announcement. Anonymous Call Rejection is included with Caller ID at no charge. b. Call Rejection This service enables a subscriber to reject up to a maximum of six (6) preselected incoming telephone numbers from which he/she does not wish to receive calls. To select a telephone number, the subscriber dials a unique code and then constructs or modifies a telephone number screening list. To add an unknown telephone number to the list, a subscriber can activate a code immediately after receiving an unwanted incoming call. The Company's equipment will screen incoming calls against the subscriber's list and reject those on the list. Callers whose numbers are rejected are directed to a Company recorded announcement. If facilities are unavailable to provide incoming call screening via the subscriber's list, standard call completion will occur. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 8 TDS TELECOM Minnesota OPTIONAL SERVICES B. ADVANCED CALLING SERVICES (Continued) 2. Service Descriptions (Continued) c. Call Return This service enables the subscriber to automatically redial the telephone number of the most recent incoming call. The Company's equipment will make repeated attempts to establish the call for approximately a thirty (30) minute period, beginning with the subscriber's activation of Call Return if the most recent incoming call is busy. If the most recent incoming call is blocked, the subscriber will get a Company recorded announcement indicating the number is a private number and the call can not be returned. The service cannot be activated for calls originating from a line that is forwarded or from a line not associated with a telephone number, e.g., multiline hunting groups. d. Preferred Call Forwarding This service enables the subscriber to forward up to a maximum of six (6) preselected incoming telephone numbers to another telephone number. To forward a telephone number, the subscriber dials an activation code and then constructs or modifies a telephone number screening list. The Company's equipment will screen incoming calls against the subscriber's list and forward only those telephone numbers on the list. Calls forwarded by this service are subject to all applicable local and long distance charges. These calls are also subject to transmission limitations. e. Priority Ringing This service allows the subscriber to provide up to a maximum of six (6) preselected incoming telephone numbers with a distinctive alerting signal or ring (or a distinctive Call Waiting tone if the subscriber has subscribed to Call Waiting), when the subscriber receives calls from them. To program a telephone number, the subscriber dials a unique code and then constructs or modifies a telephone number screening list. The Company's equipment will screen incoming calls against the subscriber's list and provide the Priority Ringing service for the preselected telephone numbers on the subscriber's list. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 9 TDS TELECOM Minnesota OPTIONAL SERVICES B. ADVANCED CALLING SERVICES (Continued) 2. Service Descriptions (Continued) f. Repeat Dialing This service enables the subscriber to automatically redial the last outgoing telephone number dialed from that line. When the recalled telephone number is busy, the Company's equipment will make repeated attempts to establish the call for approximately a thirty (30) minute period, beginning with the subscriber's activation. g. Special Call Acceptance This service enables a subscriber to allow up to a maximum of six (6) preselected incoming telephone numbers to be accepted. To select a telephone number to be accepted, the subscriber dials a unique code and then constructs or modifies a telephone number screening list. The Company's equipment will screen incoming calls against the subscriber's list and allow only those calls to be completed. Calls from all other numbers will be routed to a Company recorded announcement. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 10 TDS TELECOM Minnesota OPTIONAL SERVICES B. ADVANCED CALLING SERVICES (Continued) 2. Service Descriptions (Continued) h. Caller ID Caller ID - Basic (Number only) and Caller ID-Deluxe (Name and Number) are the available services. 1) Caller ID - Basic This service utilizes specific network capabilities to transmit and display the number associated with an incoming call to the called party's access line. The number of the incoming call is transmitted during the silent interval between the first and second ring of the called party's line. Caller ID subscribers must provide, and connect, their own compatible premises equipment in order to process and display the number transmission. The Company will forward all telephone numbers where technically feasible. If a calling party has activated blocking, the number will not be transmitted to the display equipment of a Caller ID subscriber. Instead, the Caller ID subscriber will receive a privacy indicator. This privacy indicator notifies the Caller ID subscriber that the calling party chose to block number delivery. 2) Caller ID - Deluxe This service utilizes specific network capabilities, where technically feasible, to transmit the Name and Number associated with an incoming call to the called party's access line. The name and number of the incoming call is transmitted during the silent interval between the first and second ring of the called party's line. Caller ID - Deluxe subscribers must provide, and connect, their own compatible premises equipment in order to process the name and number transmission. The Company will forward all telephone numbers and names where technically feasible. If a calling party has activated blocking, the name and number will not be transmitted to the display equipment of a Caller ID - Deluxe subscriber. Instead, the Caller ID - Deluxe subscriber will receive a privacy indicator. This privacy indicator notifies the Caller ID - Deluxe subscriber that the calling party chose to block name and number delivery. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 11 TDS TELECOM Minnesota OPTIONAL SERVICES B. ADVANCED CALLING SERVICES (Continued) 2. Service Descriptions (Continued) i. Caller ID Blocking Caller ID Blocking allows the caller to prevent the delivery of his/her calling data to a Caller ID subscriber on a per call basis (Caller ID Blocking - Per Call) or per line basis (Caller ID Blocking - Per Line). 1) Caller ID Blocking - Per Call This service will block the delivery of the caller's data to a Caller ID subscriber for one call only and may be activated from all single party access lines by dialing *67 (1167 from a rotary phone) prior to placing the call. Caller ID Blocking - per call is provided to all customers at no charge. Per call blocking will be provided on calls originating from public, semipublic or other paystations used by the general public and party lines. 2) Caller ID Blocking - Per Line This service will automatically block the delivery of the caller’s data to a Caller ID subscriber on all calls and will be made available or offered, at no charge, to law enforcement agencies and domestic violence programs. Per line blocking can be deactivated by dialing *82 (1182 from a rotary phone) prior to placing the call. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 12 TDS TELECOM Minnesota OPTIONAL SERVICES B. ADVANCED CALLING SERVICES (Continued) 2. Service Descriptions (Continued) j. Call Trace This service enables the customer to initiate a trace of the last incoming call completed by dialing an activation code immediately after terminating the call. A Call Trace is considered successful when the Company's equipment is able to record the incoming call detail (not the conversation). Incoming call detail includes: the calling number, the time the trace was activated, and in some locations, the time the traced call was received. The results of the trace are never provided to the customer directly. Call Trace information will only be given to appropriate law enforcement agencies. For further action to be taken, the customer is required to contact the Telephone Company Business Office during normal business hours, which will refer the customer to appropriate law enforcement agencies, or contact the law enforcement agency directly. Call Trace detail will be retained by the company and made available to the local law enforcement for ten business days after the trace has been initiated. Call Trace may not capture incoming telephone numbers marked "private" or "out of area". Only calls from locations with compatible signaling services are traceable using Call Trace. k. Privacy Pack1 The Privacy Pack combines five (5) Advanced Calling Services into one package. The package includes the following features: Caller – ID Deluxe, Call Rejection, Anonymous Call Rejection, Preferred Call Forwarding, and Priority Ringing. 1 This service is grandfathered to existing customers effective February 15, 2007. The service will not be available to new customers after this date. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 13 TDS TELECOM Minnesota OPTIONAL SERVICES B. ADVANCED CALLING SERVICES (Continued) 3. Special Conditions and Limitations a. Special Conditions for Caller ID: 1) ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: An originating caller's data may not be displayed to the called party under the following conditions: • The caller’s data will not be displayed if the called party is off-hook. The called party must be on-hook to receive the caller's data. • The caller’s data will not be displayed if the called party answers the incoming call during the first ring interval. • Caller ID services cannot be provided with any distinctive ringing lines having a maximum silent interval duration that is not long enough to allow transmission of the data message. • Identification of names, specific stations or extensions served by a PBX or Key System is not possible. The main directory number or name and number (if available) of the PBX or Key System will be displayed. • Caller ID services cannot be provided if the calling party is from a multi-party line. The called party will receive an “Unavailable” display. • The caller’s data will be unavailable if it is from another office that is not linked by appropriate facilities with the called party’s office. • The calling party has activated blocking. • Caller ID services do not display a directory number or name and number (if available) for operator assisted calls, calls marked private by the originator or calls originating from pay and party line stations. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 14 TDS TELECOM Minnesota OPTIONAL SERVICES B. ADVANCED CALLING SERVICES (Continued) 3. Special Conditions and Limitations (Continued) a. Special Conditions for Caller ID: (Continued) 2) b. The following special conditions apply to Caller ID services based on the FCC Caller ID Order effective 12/1/95: • If a customer dials a "1-800" or other Automatic Number Identification (ANI) Service number, the telephone number that they are calling from will be revealed to the called party through ANI technology. Even if the customer has per line blocking or has activated per call blocking, the 800 number party has the right to obtain this information through ANI. • ANI information may not be reused or resold for other purposes without a caller’s consent, even where the called party has paid for the call. • Caller ID services are available on all long distance calls where technically feasible. • All calling data will be displayed to E911 through ANI technology, even if the customer has per line blocking or has activated per call blocking. • All calling data will be passed, even for customers who do not subscribe to Caller ID. • Per Call Blocking will be available to all customers. Limitations of Advanced Calling Services: The management of these services is possible only: ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: • Where the calling party’s data can be forwarded from the central office originating the call to the terminating central office serving the called party; • When both the originating customer and the call terminating customer are served from the same central office; • When both the call originating customer and the call terminating customer are served from different central offices equipped for ACS and are linked by appropriate facilities; September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 15 TDS TELECOM Minnesota OPTIONAL SERVICES B. ADVANCED CALLING SERVICES (Continued) 3. Special Conditions and Limitations (Continued) b. Limitations of Advanced Calling Services: (Continued) • If offering Caller ID - Deluxe, the Calling Name will be displayed only where appropriate facilities are available to provide a match of Calling Name to Calling Number. The Company shall not be liable for any loss or damages arising out of error, interruptions, defects, failures, or malfunctions of ACS Services or equipment. Such damages of services after the Company has been notified, and has had reasonable time for repair, shall in no event exceed an amount equivalent to the rates charged for the service affected from the time the customer gives notice until service is restored. It shall be the responsibility of the customer to provide customer premise equipment (CPE) compatible with ACS. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 16 TDS TELECOM Minnesota OPTIONAL SERVICES C. VOICE MAIL SERVICE 1. General Voice Mail Service (VMS) is a central office based service which provides customers with the capability to receive, send, store, and retrieve voice messages over the telephone network. Voice Mail Service (VMS) answers incoming calls placed to the customer's telephone line, when the called number is busy and/or if the called number does not answer. The service will greet incoming callers with a personal or a company-provided greeting. It then receives and saves the caller's messages for review by the customer. The following features are required to make Voice Mail Service operational: 1) Call Forwarding - Busy Line or Call Forwarding After Call Waiting, 2) Call Forward - No Answer and 3) Stutter Dial Tone. These required features (the Voice Mail Service Package) will be offered at a monthly rate, as listed below. Any additional Call Forwarding features requested by the Voice Mail customer will be provisioned from the Custom Calling Services tariff. Message Waiting Lamp Indication is also included in the Voice Mail Service Package at no charge. This is an optional service. Please refer to the Administrative Tariff for Service Descriptions, Rates and Conditions for Voice Mail Service. 2. Service Descriptions The Voice Mail Service Package includes the following services: a. Call Forwarding - No Answer See Section 7, Sheet 2 of this tariff. b. Call Forwarding - Busy or Call Forwarding After Call Waiting See Section 7, Sheet 1 of this tariff. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 7 Original Sheet 17 TDS TELECOM Minnesota OPTIONAL SERVICES C. VOICE MAIL SERVICE (Continued) 2. Service Descriptions (Continued) c. Stutter Dial Tone A message waiting indication in the form of an audible interrupted dial tone. This audible interrupted tone is provided by the central office, where facilities exist, to inform the Voice Mail user that a message or messages are stored in the Voice Mailbox. d. Message Waiting Lamp Indication Message Waiting Lamp Indication illuminates a lamp at the customer’s premise indicating an unplayed message is awaiting retrieval. The customer must supply compatible customer premise equipment (CPE) capable of receiving and displaying the Message Waiting Lamp Indicator. This service is provided where facilities are available in the central office. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Contents Sheet 1 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS Contents Sheet A. Paystation Service 1 B. Centrex Service (Grandfathered as of 8/12/05) 3 C. Advanced Business Connection Service (Grandfathered) 23 D. Digital Transport Service 34 E. Integrated Services Digital Network (ISDN) – Basic Rate Interface 36 F. Integrated Services Digital Network (ISDN) – Primary Rate Interface 43 G. Virtual Telephone Network (VTN) 49 ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 1 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS A. PAYSTATION SERVICE 1. General Paystation Service provides telephone service to a customer-leased or owned paystation with or without coin collecting devices. A Paystation Access Line permits providers of such service to provide pay telephone service to the public. 2. Definitions Coin Supervision - Provides signaling capability from the central office for paystations that do not have signaling capability within the telephone. This signaling capability provides operators and/or operator systems coin control. Customer - For the purposes of this tariff, the customer is the Paystation Service Provider. Network Interface Device - A company-provided jack or its equivalent. It is the point of connection between the Company owned wiring and wiring owned by the customer. For the purposes of this tariff, the network interface device will be installed at a location mutually agreed upon by the customer and the Company. Originating Line Screening (OLS) - Enables operator service providers to determine whether there are billing restrictions on the exchange access line from which a call originates. OLS service delivers codes on operator assisted calls to identify calls originating from privately owned paystations, inmate locations, and hotels/motels, etc. Rates for this service are found in the appropriate interstate access tariff, when facilities and service are available. Paystation Access Line - A basic coin transmission dial tone line. It is a line side connection from the local exchange switch to the point of demarcation at the customer premises. Selective Class of Call Screening - Enables the customer to restrict outgoing operator-handled calls, placed over the Company’s network, from the service point to only those calls which are charged to a called telephone, a third number or a calling card. Selective Class of Call Screening will be provided at the customer’s option, where such facilities are available. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 2 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS A. PAYSTATION SERVICE 3. Rules and Regulations a. Paystation Service will be considered a business service for the purpose of applying the terms, rates and conditions found elsewhere in this tariff. b. Only one paystation instrument may be connected to each Paystation Access Line. Off-Premise Extensions are not permitted. c. The customer shall be responsible for the installation, operation and maintenance of any paystation instrument used in connection with this service. d. Requests to Directory Assistance Service originated from paystations will be charged the applicable rate of the Directory Assistance Service Provider. e. Directory listings may be provided under the regulations that govern the furnishing of listings for business customers. f. Coin-free operator and emergency 911 access must be available from all paystations. g. One directory will be distributed to the customer without charge for each paystation business exchange line. h. The customer is responsible for the provision of booths, shelves, directories and all other ancillary equipment. i. The customer shall be responsible for the payment of charges for all local and toll messages originating from or accepted at this type of service, including any Directory Assistance Calls. The Company shall not be liable for shortages of coins collected and deposited at the customer’s paystation instrument. j. The Company reserves the right to disconnect service when the customer does not comply with the F.C.C. and state rules and regulations related to paystation service and equipment. k. The Multiline Business Subscriber Line Charge, found in the interstate access tariff, is applicable to all paystation access lines. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 3 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 1. 2. 1 General a. Centrex is a central office-based business communications service, which provides capabilities similar to those offered on a Private Branch Exchange, but without requiring switching equipment on the customer's premises. Centrex integrates all of a business customer's lines into a single telecommunications system. b. All Centrex station lines will be equipped with standard features. Additional optional features may also be selected and generally result in additional charges. Regulations and Conditions a. A Centrex customer must have a minimum of two Centrex lines terminating to a primary customer site. b. The minimum charge period for services provided under this tariff shall be for one month except when the provision of the service requires the construction of additional facilities and/or equipment. The customer will be required to pay all or a portion of the construction and installation charges and/or contract for service beyond the minimum service period in an arrangement agreeable to both the Telephone Company and the customer. c. Centrex is offered subject to the availability of outside plant and/or Central Office facilities. Individual feature availability may differ by exchange. d. One directory listing is provided without charge for each Centrex line. e. The customer may choose to pay for the service on a month-to-month basis or under a service contract plan. A month-to-month customer may, at any time, convert to a service contract plan by paying the applicable service period plan rate currently in effect. f. The monthly rate for customers choosing the service period plan is guaranteed against telephone company initiated changes during the selected service contract period. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 4 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 2. Regulations and Conditions (Continued) g. h. Subsequent line additions/deletions to the original service contract period are stipulated as follows: 1. Subsequent additions will be rated under a new contract or added to an existing contract, based upon the remaining period of the initial contract. If the line addition causes the customer's total Centrex line count at the primary customer location to exceed the threshold of the line count previously contracted, all lines will be billed at the rate for the larger line count. 2. Subsequent line deletions, resulting in reductions equal to or exceeding 30% of the initial quantity of lines under contract, will be considered a termination liability and treated as specified in paragraph C8 below. If the reduction is less than 30% and causes the total number of lines to fall into a different line size group, all remaining lines will be billed at rates for the smaller line size group. Termination Liabilities shall be treated as follows: 1. If the service is canceled by the Customer after installation of the service, but prior to the completion of the term of the Agreement, the Customer shall be obligated to pay a termination liability charge. Customer will be retroactively billed for such termination charge as if the Customer had initially ordered the service at the most recently expired term offered for such Service. Customer’s account will be accordingly adjusted to reflect the higher Service Charge rate applicable to such shorter term. Termination charges may not apply, however, if the Customer replaces the service with a new contract whose term is equal to or greater than the original contract period. 2. A customer who reduces the quantity of Centrex lines under contract has the following options for the duration of the contract period: a. b. 1 Continue to pay an amount equal to the monthly rate for the number of Centrex station lines that are disconnected under contract, or Pay termination charges as described in a. above on the number of Centrex station lines disconnected. If the reduction causes the total number of lines to fall into a different line size group, all remaining lines will be billed at rates for the smaller line size group. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 5 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 2. 1 Regulations and Conditions (Continued) i. Exchange lines within a Centrex Group may have different billing arrangements. Where measured service is available, the Centrex Group may have a combination of flat-rate and measured service. j. Intercom calls between lines in a Centrex Group are not subject to local measured service. k. When used with Call Forwarding or Call Transfer, the Centrex customer is responsible for the payment of the applicable toll charge for each billable call connected over the public network between the Centrex station and the station at which the call is answered. The charge is applicable to each call answered, including the Call Forwarding set-up call. It also applies to collect and person-to-person calls, which may be refused at the answering station. l. This tariffed Centrex service does not include terminal equipment on the customer's premises. Terminal equipment may be covered under a separate tariff, contract, or may be provided by the customer. m. Unless specifically exempted, Centrex service shall be subject to all general regulations applicable to the provision of service by the telephone company as stated in the general tariff. n. It is at the Company's discretion to offer temporary suspension of Centrex Service. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 6 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. Definitions The following definition section defines all standard and optional features, which either are or may be provided as a part of the Centrex service. The following are standard, non-chargeable individual station features which are included with the Centrex line rate at no charge: a. Business Group Automatic Identified Outward Dialing Business Group Automatic Identified Outward Dialing provides identification of the calling line or the Centrex Group billing/pilot number on billable calls directed to the public network. b. 1 Call Park Features: 1. Call Park - Directed Call Park - Directed allows a Centrex user to park (or store) a call against any directory number within the business group and unpark (or retrieve) the call from any other directory number within the business group. 2. Call Park - Local Call Park - Local allows a Centrex user to park (or store) a call against his/her directory number within the business group and unpark (or retrieve) the call from any other directory number within the business group. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 7 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. Definitions (Continued) c. 1 Call Pick-Up Features: 1. Call Pick-Up Call Pick-Up enables a station user to answer a call that is ringing at another station within the Centrex Group by dialing an access code. 2. Call Pick-Up - Directed Call Pick-Up - Directed enables a station user to answer a call that is ringing at another station within the Centrex Group by dialing an access code and the ringing station number. d. Call Transfer - Internal Only Call Transfer - Internal Only allows a station user to transfer calls to another station within the Centrex Group by flashing the switchhook and dialing the transfer-to number. e. Centrex Repeat Dialing - Internal Only Centrex Repeat Dialing - Internal Only allows the customer to automatically redial the last intercom number dialed. When the recalled telephone number is busy, the Company's equipment will make repeated attempts to establish the call for a thirty (30) minute period beginning with the customer's activation. f. Direct Inward Dialing Direct Inward Dialing allows Centrex station users to directly receive incoming calls without the assistance of an attendant. g. Direct Outward Dialing Direct Outward Dialing enables Centrex station user to call outside the Centrex Group directly without the assistance of an attendant. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 8 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. 1 Definitions (Continued) h. Distinctive Ringing/Call Waiting Indication Distinctive Ringing/Call Waiting Indication allows a Centrex station user to listen to the cadence of the ringing pattern or Call Waiting tone to determine whether a call is coming from within the business or from outside the business. Distinctive Ringing and Call Waiting tones are applied under the following conditions: 1) Pattern A: (normal ringing and Call Waiting tones) is used with intercom calls. These are internal calls that originate within the business; 2) Pattern B: (two short rings or Call Waiting tones) is used with Direct Inward Dialing calls. These are incoming calls that originate outside the business. Pattern B is also used for calls completed by way of the attendant and calls incoming from a tie facility; 3) Pattern C: (short-shortlong ringing or three short Call Waiting tones) is used with Dial Call Waiting, Call Waiting-Originating, and Night Service calls. i. Do Not Disturb Do Not Disturb allows a station user to prevent incoming calls from ringing at his/her station by diverting them to a tone or recorded announcement. This feature can be offered with a Personal Identification Number (PIN) override option that selected callers can dial to override Do Not Disturb. j. Intercom Dialing Intercom Dialing allows Centrex station users to call other stations within their Centrex Groups by dialing abbreviated codes. k. 3-Way Calling 3-Way Calling allows a station user to add a third party to an existing call, and thus enables a simultaneous conference between parties at multiple locations. l. Touchtone Where Central Office facilities are available, a type of high-speed address signaling (dialing) in which buttons in a bank of twelve can be depressed to give one of a group of audio tone pairs for signaling directly over the circuit. m. Voice/Data Protection Voice/Data Protection allows a station user to inhibit intrusion features such as Call Waiting and Operator Verification which are directed to that line when it is busy. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 9 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. Definitions (Continued) The following are optional, non-chargeable individual station features which may be added to a Centrex line at no charge: n. 1 Call Forwarding Features: 1) Call Forwarding - All Calls (Variable) Call Forwarding - All Calls (Variable) enables a station user to divert all incoming calls to another directory number. Activation, deactivation and the forward-to destination are controlled by the station user. 2) Call Forwarding - Busy Call Forwarding - Busy causes all calls to be redirected to an alternate station when the called station is busy. 3) Call Forwarding - Don't Answer Call Forward - Don't Answer allows all calls that terminate to a user's station to be redirected to an alternate station after a predetermined number of rings. 4) Call Forwarding - Incoming Only (Add-on to Call Forwarding) Call Forwarding - Incoming Only is an option that can be used with any of the Call Forwarding features (Call Forwarding - All Calls (Variable), Busy, and Don't Answer) and allows only incoming calls (calls that originate outside the Centrex Group) to be forwarded. Calls from within the group or a private facility are not forwarded. 5) Call Forwarding - Within Group Only (Add-on to Call Forwarding) Call Forwarding - Within Group Only is an option that can be used with any of the Call Forwarding features (Call Forwarding Variable, Don't Answer, and Busy Line) and restricts call forwarding to only directory numbers within the same Centrex group, thus preventing the station user from forwarding calls outside the Centrex group. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 10 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. 1 Definitions (Continued) o. Call Hold Call Hold allows a station user to place a call on hold in order to initiate a second call, answer a waiting call, consult privately with another party, or return to the previously held call. p. Caller Identification-Number - Internal Only Caller Identification-Number - Internal Only allows for the display of the calling party's telephone number (intercom number) on calls made within the Centrex Group. This feature requires a special customer-provided display device, which may be either attached to the telephone or built into the telephone. Caller Identification-Basic - External (calls from outside the Centrex Group) can be subscribed to at rates established in this tariff. q. Call Transfer - Attendant Call Transfer - Attendant allows members of a customer group, who do not have station-controlled call transfer capability, to transfer calls with the aid of the attendant. During a call incoming to the customer group via direct distance dialing, the called party can reach the attendant to request the transfer by flashing and dialing the access code to the attendant. The attendant can only transfer the incoming call to another station within the customer group. r. Call Waiting Features: 1) Call Waiting (Terminating) Call Waiting provides a burst of tone to inform a station user with a call already in progress that another call is waiting to be answered. The station user may answer the waiting call by hanging up or flashing the switchhook. This feature may include Cancel Call Waiting. 2) Call Waiting - Incoming Only Call Waiting - Incoming Only gives the Centrex user a call waiting tone only for calls incoming to his/her group from outside the business. All other calls receive busy tone, and no call waiting tone is provided to the called party. This feature may include Cancel Call Waiting. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 11 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. Definitions (Continued) s. 1 Class of Service Restrictions: 1) Fully-Restricted Line A Fully-Restricted Line is prevented from making calls to and/or receiving calls from stations outside the Centrex Group. It is also prevented from making calls to and/or receiving calls from the attendant, thereby denying it indirect access to/from outside the Centrex Group. Blocked calls may be routed to reorder tone or a recorded announcement. 2) Semi-Restricted Line A Semi-Restricted Line is prevented from making calls to and/or receiving calls from stations outside the Centrex Group. It may, however, make and/or receive outside calls indirectly via the attendant, Call Forwarding, Call Transfer, and Call Pick-Up features. Blocked calls may be routed to reorder tone or a recorded announcement. t. Off-Premises Stations Off-Premises Stations enable a secondary business location to access the same Centrex features and services as the main business location. The secondary locations must be served by the same Digital Central Office as the primary location. Appropriate Centrex line rates will be applied to OffPremises Stations. u. Single-Digit Dialing Single-Digit Dialing permits a Centrex station user to reach a line or facility, or to access a feature by dialing a single-digit code. The Single-Digit Dialing codes are shared by all users in a Centrex Group and are preprogrammed by the Telephone Company. v. Speed Calling 8-Code (Customer Changeable) Speed Calling 8-Code enables a station user to call a list of up to 8 preselected directory numbers by dialing one-digit codes instead of the directory numbers. This list may be programmed from the Centrex user's telephone set. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 12 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. Definitions (Continued) The following are optional, chargeable individual station features which may be provisioned on any Centrex line at established tariff rates: 1 w. Advanced Calling Services Advanced Calling Services are offered as optional, chargeable features and are outlined in the Advanced Calling Services' section of this Company's tariff. Advanced Calling Services are a group of features, which allow customers to efficiently manage the call flow generated over exchange, access lines. The rates for Advanced Calling Services for Centrex users are defined in this Centrex tariff. x. Attendant Camp-On Attendant Camp-On allows an attendant attempting to transfer a call to a busy station within the Centrex Group to place the call in waiting until the station becomes available. The busy station receives a special call waiting indication and may either flash the switchhook or hang up to answer the camped-on call. y. Call Forwarding - Remote Activation Call Forwarding - Remote Activation allows the Centrex user to activate and deactivate Call Forwarding from any location. z. Call Transfer - Individual - All Calls Call Transfer - Individual - All Calls allows the Centrex user to transfer any established call to another person. Calls may be transferred to other parties both within and outside the business. The Centrex user may transfer a call by flashing the switchhook and dialing the station to which the call is to be transferred. When the Centrex user hangs up, the call be will transferred. In addition, this feature may be used to transfer calls to Tie Facilities. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 13 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. Definitions (Continued) aa. bb. 1 Call Waiting Features: 1) Call Waiting - Dial Call Waiting - Dial allows the Centrex user to dial a special code prior to calling another station in the Centrex Group and cause a Call Waiting tone to be applied to the station if it is busy (regardless of whether it has Call Waiting). Once alerted, the station called can either flash the switchhook or hang up to answer the waiting call. 2) Call Waiting - Originating Call Waiting - Originating allows the Centrex user to automatically apply Call Waiting tones whenever he/she calls another station in the Centrex Group and the line is busy, even if the station called does not have the Call Waiting feature. Once alerted, the station called can either flash the switchhook or hang up to answer the waiting call. In contrast to Dial Call Waiting, this feature does not require the Centrex user to dial an access code prior to making the call. Class of Service Restrictions: 1) Toll Restriction Toll Restriction blocks the completion of calls that are directed to the outside operator or to numbers outside the local calling area. Blocked calls may be routed to reorder tone, a recorded announcement or to a designated station (e.g. the attendant). 2) Code Restriction & Diversion Code Restriction blocks the completion of calls that are directed to customer specified area codes (NPAs) and/or central office codes (NXXs). Blocked calls may be routed to reorder tone, a recorded announcement or to a designated station (e.g. the attendant). This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 14 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. Definitions (Continued) bb. Class of Service Restrictions: (Continued) 3) 1 Outgoing Call Screening Outgoing Call Screening blocks the completion of calls to specific directory numbers (3, 6, 7, or 10 digit basis). Blocked calls may be routed to reorder tone, a recorded announcement or to a designated station (e.g. the attendant). cc. Conference - Attendant Conference - Attendant allows an attendant to initiate a conference call of up to six parties (including the attendant). The selection of a special Conference Attendant can be done from any subscribing station within the same customer group by dialing a specific access code. dd. Direct Connect Service (a/k/a Hot Line) Direct Connect Service allows a station user to automatically place a call to a preselected directory number by lifting the receiver off the switchhook. No dialing is required for the calling party to reach the specified destination. ee. Manual Line Service Manual Line Service automatically places a call to the operator when the station user lifts the receiver off the switchhook. ff. Night Service Night Service allows calls directed to the attendant to be re-routed to predesignated station lines within the same Centrex Group when the attendant position is not staffed (i.e., evening hours, weekends). gg. 6-Way Calling 6-Way Calling allows the Centrex user to sequentially call up to five other people and add them together to make up a six-way call. The Centrex user must first dial an access code to implement this feature. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 15 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. 1 Definitions (Continued) hh. Speed Calling 30-Code (Customer Changeable) Speed Calling 30-Code enables a station user to call a list of up to 30 preselected directory numbers by dialing one or two digit codes instead of the directory numbers. This list may be programmed from the Centrex user's telephone set. In addition, Speed Calling 30 lists may be shared by multiple users within a Centrex Group. When the list is shared, only one user is allowed to change the list. ii. Warm Line Warm Line provides a time-out option with either Direct Connect Service or Manual Line Service. The time-out interval may be set at 1 to 14 seconds. During the time-out interval, a station user will receive normal dial tone and can originate calls. However, after the time-out interval expires, a call is automatically set up and routed to the specified destination. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 16 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. Definitions (Continued) The following are optional, chargeable features/services which may be provisioned on Centrex Groups of lines or Centrex Systems at established tariff rates: 1 jj. Account Codes Account Codes allow the Centrex user to add an account code for allocating charges. These charges can be printed out on a report or made part of the monthly phone bill. kk. Authorization Codes Authorization Codes allow the Centrex user to dial a special code prior to making a call and override the dialing restrictions at a particular station. ll. Automatic Route Selection Features: 1) Automatic Route Selection Automatic Route Selection provides a list of route choices (OutWATS, tie facilities, public carriers, direct distance dialing and foreign exchange) for each outgoing call. The routes on the list are searched sequentially and automatically for idle facilities until an idle facility is found or all route selections are determined unavailable. 2) Time-of-Day/Day-of-Week Routing Control Time-of-Day/Day-of-Week Routing Control allows the list of facility groups over which the Automatic Route Selection feature hunts to complete a given call to be manually altered based on Time-of-Day and/or Day-of-Week considerations. 3) Expensive Route Warning Tone Expensive Route Warning Tone provides a per-call method of cost control by giving the Centrex user a tone when a call is being routed over the most expensive facility in the group. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 17 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. Definitions (Continued) ll. Automatic Route Selection Features: (Continued) 4) Outgoing Queuing Outgoing Queuing allows outgoing calls to be placed into a queue and wait for an available facility when all allowed/available facilities are in use. When a facility becomes idle, the call can be made. This feature allows callers to automatically be placed in waiting for an outgoing facility on either an on-hook or off-hook basis. mm. Business Group Dialing Plan A Business Group Dialing Plan enables a Centrex Group to have a unique dialing scheme which includes Intercom Dialing; access to an attendant, private network and/or special facilities using 1 to 5 digit codes; Single-Digit Dialing; and customized feature activation/deactivation codes. Each Centrex Group may use either a standardized or a customized Business Group Dialing Plan. 1 nn. Centralized Attendant Service Centralized Attendant Service provides a centralized attendant group for the business, which is distributed over geographically, separates switching systems. Attendants are normally located at one location and all calls requiring attendant assistance (for all locations) are routed to the attendant location. oo. Centrex Complex Centrex Complex allows the association of multiple Centrex Groups in a single system. All Centrex Groups within the Complex share intercom calling privileges, but may have separate private facility groups or separate dialing plans. pp. Customer Control Customer Control allows for the ability to change the operation of certain features via the attendant console. The features, which may be changed, are Time-of-Day/Day-of-Week Routing Control, Outgoing Queuing and Authorization Codes. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 18 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. Definitions (Continued) qq. Main Satellite Service Main Satellite Service allows the Centrex user to tie together several business locations, which may be serviced from different central office switches. All attendant services are normally provided from the "main" location, and this location is the only one with a listed directory number. Tie trunks connect all locations for intercom calling. rr. Music/Message on Hold Music/Message on Hold provides music/message for calls put on call hold (or parked) by Centrex subscribers. The music/message and audio source may be telephone company provided or customer provided. ss. 1) Standard Music Audio - Standard Music and audio source is provided by the telephone company-Music is only available for Standard. 2) Custom Music/Message Audio (audio source resides at telco) - The production of the Custom Music/Message is provided by the customer. The telephone company reserves the right to refuse any audio source equipment in or on the telephone company's premises due to physical size, electronic emissions, safety concerns, etc. 3) Custom Music/Message Audio (audio source resides at customer) - The production of the Custom Music/Message is provided by the customer. The audio is located at the customer's premises and a line/trunk tariff will apply and be necessary to supply the Music/Message to the telephone company. OutWATS, INWATS, and Tie Facilities: 1) 1 OutWATS OutWATS is a form of Direct Distance Dialing service that allows a station user to place long distance calls to specified geographical areas at reduced rates. Each OutWATS call is screened to ensure that the call destination is within the band limits of the OutWATS station user. Simulated Facility Groups may be used to control the number of simultaneous OutWATS calls that can be made from a business. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 19 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. Definitions (Continued) ss. tt. 1 OutWATS, INWATS, and Tie Facilities: (Continued) 2) INWATS INWATS service provides the ability to receive calls, which would be dialed as 800-type numbers. This allows individuals calling a business to do so without incurring toll charges. Simulated Facility Groups may be used to control the number of simultaneous INWATS calls that can be made to the business. 3) Tie Facilities Tie Facility Access allows the Centrex user to make and receive calls to other switches via Tie Facilities. For outgoing Tie Facilities, stations in the business dial a special access code. Access to Tie Facilities can be controlled or restricted by Simulated Facility Groups. Special Customer Premise Equipment (CPE) Interface Circuits: Special CPE Interface Circuits provide access to special customer-owned equipment, such as paging equipment, code calling equipment, dictation and radio paging equipment by dialing an intercom or access code. Depending upon the customer-owned equipment used, either line circuits or trunk circuits will be required: 1) Code Calling Code Calling allows for dial access via an access code to connect to a customer-provided signaling device using a bell or some other audible signal. During the time that the user is on the line to the device, the person called can pick up any line within the Centrex Group and dial a code to automatically connect to the user. 2) Improved Radio Paging Improved Radio Paging allows attendants and other users to page other people in the business using radio paging equipment. Anyone receiving a page can establish a connection by dialing a code from a Centrex phone. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 20 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. Definitions (Continued) tt. 1 Special Customer (Continued) Premise Equipment (CPE) Interface Circuits: 3) Loudspeaker Paging Loudspeaker Paging allows dial access via an access code to page someone on the business' premises. The user can use this feature when someone is on hold, but the person on hold cannot be transferred to the paging device. 4) Paging Access Paging Access allows selected stations to have dial access to customer-provided loudspeaker paging equipment. A line or a tie-trunk is required to support the customer's paging equipment. 5) Recorded Telephone Dictation Recorded Telephone Dictation allows the Centrex user to connect a telephone dictation machine so that users can dial an access code and dictate information. uu. Special Intercept Announcement A Special Intercept Announcement may optionally be used to address the following conditions: a) If a Centrex station user dials a code which is not defined or assigned in the Business Group Dialing Plan, or b) If the call is restricted due to various restriction arrangements (i.e., Semi-Restricted, etc.). vv. Station Message Detail Recording (SMDR) SMDR provides detailed call information on billable and non-billable calls made from the Centrex Group. This feature requires special equipment, which must be located on the customer's premises. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 21 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. Definitions (Continued) The following are optional, chargeable hunting features which may be provisioned with Centrex Service at established tariff rates: ww. Hunting Arrangements: 1 1) Circle Hunting Circle Hunting allows calls directed to busy stations in the middle of the hunt group to search through to the end of the hunt group and then return to the beginning of the hunt list in search of an idle station. The caller is connected to the first idle station encountered. 2) Preferential Hunting Preferential Hunting allows any station in a Hunt Group to have its own (preferential) hunting list. If a call is made to a station with a Preferential Hunting list assigned to it, and that station is busy, the preferential list is first hunted until an idle station is found. If an idle station is not found on the preferential list, the hunt will proceed to the entire hunt group. 3) Regular Hunting Regular Hunting or Linear Hunting is performed in a sequential fashion across all members of a Multiline Hunt Group. The search for an idle station starts with the pilot number. If the first station is busy, the group is sequentially hunted until an idle station is found. If there are no idle stations available, the caller receives a busy signal. 4) Series Completion Series Completion is a hunting arrangement in which individual stations always have their own directory numbers and classes of service. Two different hunting arrangements can be selected with Series Completion: linear or circle. 5) Uniform Call Distribution Uniform Call Distribution is intended to distribute calls evenly among the stations in a Hunt Group. When a caller is connected to an idle station, the location of the next station is marked as the starting point for hunting when the next incoming call is received. Once hunting begins, it proceeds in a circular manner until an idle station is found. This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 22 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS B. CENTREX SERVICE1 (Continued) 3. Definitions (Continued) xx. Delay Announcements for Queued Calls Delay Announcements can optionally be used to inform a caller that his or her call has been placed in a queue. The delay announcement can be repeated at regular intervals until an idle station becomes available. yy. Make Busy Features: zz. 1) Make Busy Make Busy can be used to temporarily make a particular station in a Hunt Group appear busy to incoming callers. Make Busy causes the hunt to skip over a station during the search for an idle station. 2) Group Make Busy Make Busy can be used to temporarily make a group of stations or an entire Hunt Group appear busy to incoming callers. Make Busy causes the hunt to skip over a group of stations during the search for an idle station and is operated via a physical switch. Queuing for Hunt Groups Queuing may optionally be used when all stations in a Hunt Group are busy. When this occurs, a call is placed into a queue. The call remains in the queue until an idle station is located. Up to ten calls can be in queue for a Multiline Hunt Group. Queuing cannot be provided for Preferential Hunt Groups or Series Completion Groups. aaa. Stop Hunt Stop Hunt allows a station user to stop the normal hunting process at a predetermined point. Activating this feature at a particular station in a Hunt Group will cause the search for an idle line to stop there. 1 This service is grandfathered to existing customers effective August 12, 2005. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 23 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS C. ADVANCED BUSINESS CONNECTION (ABC) SERVICE 1. General a. Advanced Business Connection (ABC) Service is an optional communications system arrangement offering central office based features similar to those found in intelligent customer premise equipment to business customers with a minimum of two and a maximum of 200 access lines. ABC is offered only in those exchanges with central offices equipped to provide this service. In addition, some features may not be available in all central offices. b. ABC Basic Service consists of an access line, U-Touch capability and the features listed below: Automatic Line Automatic Route Selection Call Back Queuing Call Forwarding Call Hold Call Park Call Pickup Call Waiting Call Waiting Exempt Call Waiting Originating Code Call Access Dial Call Waiting Dictation Access and Control Direct Inward Dialing Direct Outward Dialing Directed Call Pickup Barge-In Directed Call Pickup Non-Barge-In Distinctive Ringing Executive Busy Override Executive Busy Override-Exempt Expensive Route Warning Tone Group Intercom Hunt Groups Last Number Redial Loudspeaker and Radio Paging Access Make Set Busy Meet-Me Conference Message Waiting Network Class of Service Off Hook Queuing Permanent Hold Ring Again Speed Calling Station Controlled Conference Three-Way Conference/Call Transfer Consultation Hold Uniform Call Distribution ABC Basic Service supports all of these features; however, all features cannot be assigned to all lines. For example, when a line is assigned call busy status, it cannot be assigned call waiting. Additionally, each line can support a maximum of 20 features. NOTE: ABC Services will be grandfathered to current customers until their current contracts expire, at which time Centrex Services will be available to them. The new Centrex Services are shown on Sheets 3-22 within this Section. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 24 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS C. ADVANCED BUSINESS CONNECTION (ABC) SERVICE (Continued) 1. General (Continued) c. ABC Meridian Service consists of an access line, U-Touch capability, the features listed in I.B. and the following additional features. A specialized business set with keys to activate each feature is needed with the Meridian Service package. Meridian Auto Answer Back Meridian Automatic Dial Meridian Automatic Line Meridian Call Back Queuing Meridian Call Forwarding Meridian Call Park Meridian Call Pickup Meridian Call Waiting Meridian Directed Call Pickup Non-Barge-In Meridian Group Intercom Meridian Intercom 2. NOTE: Meridian Last Number Redial Meridian Make Set Busy Meridian Malicious Call Hold Meridian Message Waiting Meridian Ring Again Meridian Speed Calling Meridian Station Controlled Conference Meridian Three-Way Conference/Call Transfer Multiple Appearance Directory Number Rules and Regulations a. The minimum service period for ABC Service is one (1) month except when the provision of the service requires the construction of additional facilities and/or equipment. The customer will be required to pay all or a portion of the construction and installation charges and/or contract for service beyond the minimum service period in an arrangement agreeable to both the Telephone Company and the customer. b. A Rate Stability Plan is a payment option that allows the customer to pay a fixed monthly rate, which is not subject to Company initiated rate changes, for ABC Service over a fixed period. This plan covers the ABC line or trunk rate, Meridian Services rate, and the Additional Numbers rate. The plan does not cover Extended Area Services rates, Service Connection Charges or any other rates or charges not set forth in 4 below. Customers subscribing to this plan will sign a termination agreement for their service. Lines may be added to the existing contract, but the customer is subject to the terms of the agreement if a request is made to take lines out of service. ABC Services will be grandfathered to current customers until their current contracts expire, at which time Centrex Services will be available to them. The new Centrex Services are shown on Sheets 3-22 within this Section. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 25 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS C. ADVANCED BUSINESS CONNECTION (ABC) SERVICE (Continued) 2. NOTE: Rules and Regulations (Continued) c. Three-Way Calling, Call Forwarding and the ABC Meridian Service are furnished subject to transmission limitations. The Telephone Company does not guarantee satisfactory transmission on such arrangements. If the customer requests additional equipment to improve transmission, and facilities permit, additional charges based upon the costs incurred may apply. d. ABC Service lines may be designated as either Public Access lines or Intercommunication Only lines. Public Access lines allow access to the exchange network. Intercom Only lines allow calls to only those within the customer group. Through the use of a virtual facilities software package, Intercom Only lines can share access to the exchange network with the Public Access lines. The number of lines to the exchange network at any time is limited by the number of Public Access lines ordered. e. ABC Service is intended for customers utilizing single line telephone sets. Use of PBX or Key Systems in conjunction with ABC Service will be allowed only to provide connection between lines served by the existing system and other lines of the customer. f. ABC Service is normally available for stations within the applicable exchange only; exceptions may be made at the telephone company’s discretion if facilities are available. g. One directory listing will be furnished for each Public Access line ordered. Additional directory listings will be furnished in accordance with the regulations set forth in Section 5 of this tariff. h. The assignment of telephone numbers for the ABC Service lines shall be in accordance with Section 2 of this tariff. i. Telephone Company central offices with ABC switching arrangements, providing access to WATS, Tie Lines, Foreign Exchange Lines, etc., are considered to be customer premises for the purposes of this section of the tariff. ABC Services will be grandfathered to current customers until their current contracts expire, at which time Centrex Services will be available to them. The new Centrex Services are shown on Sheets 3-22 within this Section. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 26 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS C. ADVANCED BUSINESS CONNECTION (ABC) SERVICE (Continued) 2. NOTE: Rules and Regulations (Continued) j. Extended Area Service (EAS) rates found in Section 4 of this tariff will be in addition to the ABC Service rates for all Public Access lines in those exchanges offering EAS. k. End User Common Line Charges will apply to all lines as prescribed by the Telephone’s Interstate Access Service Tariff (FCC No. 5). l. Service Order Charge and a Central Office Line Charge per ABC line will apply when changing service (adding or deleting lines or changing software). These charges can be found in Section 4 of this tariff. ABC Services will be grandfathered to current customers until their current contracts expire, at which time Centrex Services will be available to them. The new Centrex Services are shown on Sheets 3-22 within this Section. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 27 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS C. ADVANCED BUSINESS CONNECTION (ABC) SERVICE (Continued) 3. Definitions Automatic Line - This feature provides an automatic connection between a calling station, by going off hook, and a predetermined terminating number. Automatic Route Selection - Automatic Route Selection (ARS) allows an outgoing toll call to be automatically completed by the least cost route available. The selection of routes is determined by the customer. If the primary route is busy, the ARS feature automatically tries alternative routes as prioritized. Call Back Queuing - Call Back Queuing allows a station user encountering an all trunks busy condition to activate the Call Back Queuing feature and hang up. When a circuit becomes idle, the system will recall the user, and when they answer, automatically place the call. Call Back Queuing only affects outgoing local trunks on an originating basis. Call Forwarding - Call Forwarding allows an ABC station user to have incoming calls to his station automatically forwarded to a predetermined telephone number. Four (4) types of Call Forwarding are available: Call Forward Universal, which reroutes incoming calls to another telephone number; Call Forward Intragroup, which reroutes incoming calls to only those stations within the same customer group; Call Forward Busy, which directs incoming calls to a busy station to be forwarded to a designated station or attendant; and Call Forward Don't Answer, which routes incoming calls to another designated station or attendant if the called station does not answer within a specified time. Call Forward Universal and Call Forward Intragroup are user programmable; Call Forward Busy is not. Call Hold - Call Hold is an optional feature available to an ABC station user with a single line set. It allows the user to hold one call for any length of time provided neither party hangs up. The user may also place other calls while a call is on hold. Call Park - The Call Park feature allows a station to park one call against its own directory number. The parked call can be retrieved from any station within the same customer group. Once a call is parked against a directory number, the user is free to make or receive calls on that directory number. NOTE: ABC Services will be grandfathered to current customers until their current contracts expire, at which time Centrex Services will be available to them. The new Centrex Services are shown on Sheets 3-22 within this Section. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 28 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS C. ADVANCED BUSINESS CONNECTION (ABC) SERVICE (Continued) 3. Definitions (Continued) Call Pickup - Call Pickup allows a station user to answer incoming calls to another station within a present pickup group by dialing a feature activation code. Call Waiting - This feature allows a station user, already talking on the phone, to be informed by a tone that another call is waiting to reach the station. Call Waiting Exempt - The Call Waiting Exempt feature prevents call waiting tones from being imposed on a station. This feature is programmed via Service Order. Call Waiting Originating - Call Waiting Originating (CWD) allows an originating line to impose a call waiting tone automatically on a busy called line. Code Call Access - This service allows stations to gain access to customerprovided code call equipment by dialing an access code and a called party code. Dial Call Waiting - Dial Call Waiting (DCW) permits a station user to impose a call waiting tone on a busy station that normally does not have call waiting. DCW is similar to CWD except that DCW is applied at the discretion of the station user and CWD is applied automatically. Dictation Access and Control - This feature provides access to customerprovided dictation recording equipment by dialing an access code. It also provides dictation equipment control functions, such as playback and correct, by transmitting Dual Tone Multi-Frequency (DTMF) signals over the voice path to the dictation recording equipment. Direct Inward Dialing - This service allows for incoming calls from the exchange network to reach a specific station. The calling party dials the seven-digit directory number to reach the station. Direct Outward Dialing - With this service, an ABC station user can place external calls to the exchange network by dialing the access code (usually the digit 9), receiving an optional second dial tone, then dialing the external number. NOTE: ABC Services will be grandfathered to current customers until their current contracts expire, at which time Centrex Services will be available to them. The new Centrex Services are shown on Sheets 3-22 within this Section. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 29 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS C. ADVANCED BUSINESS CONNECTION (ABC) SERVICE (Continued) 3. Definitions (Continued) Directed Call Pickup Barge-In - This feature is like Directed Call Pickup NonBarge-In except Directed Call Pickup Barge-In will create a three-way call if the ringing station has been answered before completion of the pickup dialing sequence. Directed Call Pickup Non-Barge-In - This feature permits an ABC station user to answer a call which is ringing on a selected station within the same customer group and served by the same central office. Distinctive Ringing - Distinctive ringing gives the ABC station user the ability to determine whether the call is from a station within the customer group or from the exchange network by the cadence of the ringing of the phone. Executive Busy Override - This feature allows a station user to gain access to a busy station by flashing the switchhook during busy tone and dialing a feature activation code. Executive Busy Override-Exempt - This feature blocks the Executive Busy Override feature if another user attempts to barge-in on an existing call. Expensive Route Warning Tone - Expensive Route Warning tone (ERWT) is an optional feature used in conjunction with ARS that can provide an ABC calling party a warning tone to indicate the selection of an expensive toll route. Group Intercom - This feature allows a station abbreviated dialing to other station members within the same intercom group. Hunt Groups - Line or station hunting provides a means of searching a number of lines to find an idle one. Last Number Redial - Last Number Redial allows a station user to redial his last called number by depressing one or two keys rather than the entire number. Loudspeaker and Radio Paging Access - This feature permits ABC station users to dial an access code to connect loudspeaker paging equipment. Access is subject to the originating station's Network Class of Service (NCOS). NOTE: ABC Services will be grandfathered to current customers until their current contracts expire, at which time Centrex Services will be available to them. The new Centrex Services are shown on Sheets 3-22 within this Section. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 30 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS C. ADVANCED BUSINESS CONNECTION (ABC) SERVICE (Continued) 3. Definitions (Continued) Make Set Busy (MSB) - An ABC 500/2500 station user can have the option of making the line busy to incoming calls while still completing outgoing calls. Calls attempting to terminate on a line with MSB activated can hear a busy signal or be routed to a recording. Meet-Me Conference - A station user may set up a conference call for a special time of day with the Meet-Me Conference feature. The assigned Meet-Me Conference directory number for the conference is dialed at the designated time. Each conferee is automatically added to the conference when the Meet-Me conference number is dialed. As conferees are added, all conferees, excluding the new arrival, will receive a tone to indicate that a party has been added. Meridian Auto Answer Back - This feature, when implemented on a Meridian set, allows any incoming call to the Primary Directory Number of the set to be automatically answered after four seconds. Conversation takes place through a hands-free unit. Meridian Automatic Dial - This feature allows a Meridian Station user to call a frequently dialed number by depressing the assigned key. The user is permitted to program and change the number. Meridian Automatic Line - This feature is a directory number feature that may be assigned to individual directory number appearances on a Meridian set, including the primary directory number. When an off hook condition is reported from the directory number appearance, to which Automatic Line has been assigned, a connection is automatically established to a predetermined location. Meridian Call Back Queuing - With this feature, a Meridian user encountering an all trunks busy condition has the option of being notified when a trunk becomes idle. The user is automatically connected to the called number. Meridian Call Back Queuing only affects outgoing local trunks on an originating basis. Meridian Call Forwarding - This feature is functionally identical to Call Forwarding. Meridian Call Park - This feature functions identically as stated under the Call Park with the following exception: The Business Set Call Park is a set feature that can be activated by either a key or an access code. NOTE: ABC Services will be grandfathered to current customers until their current contracts expire, at which time Centrex Services will be available to them. The new Centrex Services are shown on Sheets 3-22 within this Section. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 31 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS C. ADVANCED BUSINESS CONNECTION (ABC) SERVICE (Continued) 3. Definitions (Continued) Meridian Call Pickup - Functionally the same as Call Pickup. Meridian Call Waiting - An incoming cal encountering a busy Meridian line receives audible ringing while the called station user receives call waiting notification. The called station user can choose to acknowledge the new caller and place the existing party on hold, to alternate between the callers, or to abandon one of the calls. Meridian Directed Call Pickup Non-Barge-In - Functionally the same as Directed Call Pickup Non-Barge-In. Meridian Group Intercom - The feature allows a Meridian user to call a member of a predesignated group using abbreviated dialing. Meridian Intercom - This feature allows a Meridian user to call a member of a predesignated group using abbreviated dialing. Meridian Last Number Redial - Functionally the same as Last Number Redial. Meridian Make Set Busy - This feature allows directory number appearances, excluding private business lines and MADN group members, and call terminations such as call waiting calls, camp-on and busy override, on a Meridian set to be made busy to incoming calls. Meridian Malicious Call Hold - This feature allows a Meridian subscriber to hold a connection on a malicious call, enabling the call to be traced. Meridian Message Waiting - This feature permits a Meridian user to dial a code to access the person who activated the Message Waiting feature. With the Meridian capability, an LCD lamp will be activated when a message is waiting. Meridian Ring Again - This feature is functionally like Ring Again but is classified as a set feature requiring assignment to a specific key and associated LCD indicator. NOTE: ABC Services will be grandfathered to current customers until their current contracts expire, at which time Centrex Services will be available to them. The new Centrex Services are shown on Sheets 3-22 within this Section. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 32 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS C. ADVANCED BUSINESS CONNECTION (ABC) SERVICE (Continued) 3. Definitions (Continued) Meridian Speed Calling - This feature allows a Meridian user to access two different speed call lists by pressing Speed Call keys or dialing speed call access codes. Meridian Station Controlled Conference - A Meridian set with this feature assigned can establish a conference call of up to thirty (30) parties. Any of the other parties may be external to the switch. Meridian Three-Way Conference/Call Transfer - This feature allows a Meridian station user to include a third party in the call and then optionally transfer the call to the third party. Message Waiting - This feature permits a station user to dial a code to access the person who activated the Message Waiting feature. It also permits the station to activate Message Waiting for another station. Stuttered dial tone will also be used to inform users that a message is waiting for them. Multiple Appearance Directory Number - A directory number that is assigned to more than one Meridian set or single line set is called a Multiple Appearance Directory Number (MADN). The telephone sets that are assigned this number are known as a MADN group. MADN groups can be comprised of 2 to 32 stations and configured in either single call arrangements or multiple call arrangements. Network Class of Service - The Network Class of Service (NCOS) feature in the ABC system defines the specific features and calling patterns available to individual stations and attendants within a customer group. Access code restrictions can be set up to restrict stations and attendants from trunk types such as local, toll, DID and WATS. Also the ability to use certain features like Network Speed Call, Call Back Queuing and Off Hook Queuing are assigned by NCOS. NOTE: ABC Services will be grandfathered to current customers until their current contracts expire, at which time Centrex Services will be available to them. The new Centrex Services are shown on Sheets 3-22 within this Section. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 33 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS C. ADVANCED BUSINESS CONNECTION (ABC) SERVICE (Continued) 3. Definitions (Continued) Off Hook Queuing - Off Hook Queuing enables a call that cannot be completed because no outgoing trunk is available to wait off hook in queue for an idle trunk. Once a trunk is available, the call progresses normally. Permanent Hold - The Permanent Hold option allows an ABC station user to put an active call on hold and return the handset to the cradle. Ring Again - A station user encountering a busy directory number can choose to be notified when the busy station becomes idle and automatically re-access that same number using the Ring Again feature. Both stations must be in the same customer group and be served by the same central office. Speed Calling - Speed Calling allows a user to place calls to a list of frequently called numbers by dialing a speed call activation code instead of dialing the complete number. The speed call numbers are programmed by the individual users at their stations. A speed dial number may be a directory number, authorization code, account code, access code or feature access code. Speed Call Lists of 30 to 70 numbers can be shared. Ten (10) number Speed Call Lists are private and cannot be shared. Station Controlled Conference - This feature allows a 500/2500 ABC station user to establish a conference call. Three-Way Conference/Call Transfer/Consultation Hold - This feature allows an ABC station user to call a third party to conference him in, notify him of a call being transferred or consult with him while the other party is on hold. Uniform Call Distribution - The Uniform Call Distribution (UCD) feature allows for an even distribution of incoming calls to a listed directory number answered by a group of 500/2500 stations. This group of stations is called a UCD group. Each station has its own directory number and is assigned the UCD feature. NOTE: ABC Services will be grandfathered to current customers until their current contracts expire, at which time Centrex Services will be available to them. The new Centrex Services are shown on Sheets 3-22 within this Section. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 34 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS D. DIGITAL TRANSPORT SERVICE 1. General Digital Transport Service (DTS) provides customers with a more cost effective option to deliver voice grade service from the serving Central Office to a customer’s premises. DTS is only provided with a DS1 Channel (1.544 Mbps) as provisioned in the Local Private Line tariff. DTS supports Direct Inward Dialing (DID) Service, Dedicated 800 Service, and Local Exchange Business Trunks. The primary users of this service include Internet Service Providers and owners of PBX Systems. 2. Definitions DS0 - One voice grade circuit. This circuit generally has a 64 Kbps transmission speed. DS1 - Digital facility that is equivalent to 24 DS0s. Total transmission speed is 1.544 Mbps. 3. Regulations a. DTS is subject to the availability of central office equipment and appropriate outside plant facilities. b. The rate structure for DTS requires charges for Trunk Terminations, DS1 facility, Digital Interface Termination and Subscriber Line Charges (SLC). c. The Digital Interface Termination rate is available on a month to month basis or under variable rate periods with rates based on lengths of 12 months, 36 months and 60 months. d. The total number of Trunk Terminations activated by the customer may not exceed the capacity of each DS1 facility. e. Applicable F.C.C. charges will be assessed per the NECA F.C.C. Access Tariff No. 5. f. Additional charges for Central Office services and features such as Direct Inward Dialing (DID) Service are applicable when appropriate, as specified elsewhere in this tariff. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 35 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS D. DIGITAL TRANSPORT SERVICE (Continued) 3. Regulations (Continued) g. Calls will be subject to any applicable usage charges for services provisioned on the DTS channels. Message Telecommunications charges will apply to calls outside the Local Service Area. h. Touch-tone signaling is required for DTS. i. Unless specifically exempted, DTS is subject to all general regulations applicable to the provision of service by the Company as stated in the general tariff. j. As a result of any interface or technical changes required of the Company due to the possible future adoption of FCC rules under Part 68, the Company shall not be responsible if changes in any of the equipment, operations or procedures of the Company utilized in the provision of DTS render any customer premises equipment provided by a customer obsolete or require modification or alteration of such equipment or systems or otherwise affect its use or performance. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 36 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS E. INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SERVICE – BASIC RATE INTERFACE (BRI) 1. General Integrated Services Digital Network (ISDN) describes the end-to-end digital telecommunications network architecture, which provides for the simultaneous access, transmission and switching of voice, data, and video services. These functions are provided via channelized transport facilities. The ISDN architecture consists of digital switching systems, which connect Basic Rate Interface (BRI) lines to their serving central office. Caller ID - Number is included with this service. BRI is an optional service arrangement, which can be used in conjunction with a customer's Individual Line Business or Residence service. It uses the ISDN architecture to provide the customer with the capabilities of simultaneous access, transmission, and switching of voice, data, and video services via channelized transport. In addition, BRI provides the customer with access to Circuit Switched Voice Service, Circuit Switched Data Service, and Packet Switched Data Service. A BRI arrangement obtains its capabilities from a properly equipped telephone company central office switch. The BRI arrangement may consist of up to two "B" channels and one "D" channel (2B+D). "B" Channel: The "B" Channel is a bi-directional synchronous channel capable of supporting 64 kilobit per second (kbps) of digital transmission of information between users. The "B" Channel should be configured to offer voice service, data service or voice/data service. One Primary Directory Number with one Primary Directory Listing for the first "B" Channel ISDN Service line is provided. Additional listings may be provided as specified for Additional Listing Service in the Directory Listings section of this Company's tariff. "D" Channel: The "D" Channel is a 16 kbps digital signaling channel that carries signaling and control for the "B" channel and has maximum packet transmission throughput of 9.6 kbps. All ISDN Service lines consist of central office facilities, including the outside plant facilities, extended form the Company's switching equipment to the customer's demarcation point. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 37 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS E. INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SERVICE – BASIC RATE INTERFACE (BRI) (Continued) 1. General (Continued) ISDN Service is provided at the option of the Company, and is furnished subject to central office switching capacity and the availability of outside plant facilities. The availability, functionality and capabilities of the ISDN Service features may vary, or may not be available dependent upon type of serving central office switch, related software controlling that switch and associated outside plant. The Company shall not be responsible if changes in any of the equipment, operations, or procedures of the Company utilized in the provision of ISDN Service render any facilities provided by the customer obsolete or require modification or alteration of such customer's equipment or systems, or otherwise affect its use or performance. 2. Service Description Circuit Switching - Circuit Switching is a switching technique in which an entire circuit or, in a digital switch equipped for ISDN, a specific selection of time slots is dedicated to a given call. Circuit Switched Service provides the ability to originate and receive circuit switched voice, data and voice/data calls over a 64 kbps "B" channel. Usage charges for Circuit Switched Voice and Data calls are applicable on each "B" channel and are outlined in the ISDN-BRI Rate Schedule. The customer may choose among the following Circuit Switched features based upon application needs. a. Electronic Key Telephone Service (EKTS) Features: Electronic Key Features provide the customer with the ability to access the following features where available: 1) ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Multiple Call Appearances of a Directory Number - An arrangement that allows the user to have appearances of the directory number assigned to the customer-provided set, providing the capability of multiple incoming or outgoing calls associated with that directory number. Multiple incoming calls to this directory number or secondary telephone number (if purchased) can be terminated to the telephone if one or more idle call appearances are available to accept the calls. In certain central offices, this arrangement may impact the use of the Shared Call Appearance feature. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 38 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS E. INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SERVICE – BASIC RATE INTERFACE (BRI) (Continued) 2. Service Description (Continued) Circuit Switching (Continued) a. Electronic Key Telephone Service (EKTS) Features: Electronic Key Features provide the customer with the ability to access the following features where available: (Continued) 2) Shared Call Appearances of a Directory Number - An arrangement that allows a directory number(s) from one customer-provided set to appear as a call appearance(s) on the customer-provided sets of other users. Bridging, an arrangement that allows the user to connect onto a currently active call, is included. 3) Analog Line Pickups - An arrangement that allows an ISDN set to provide coverage for an analog number(s). This arrangement is limited to analog numbers that are terminated in the same central office switch. This feature may limit the use of other features and/or functionality on the analog line. Bridging, an arrangement that allows the analog user to connect onto a currently active call, is included. 4) Privacy Release (Automatic Exclusion) - An arrangement that allows a customer to specify that no other user can bridge onto an existing call(s). On a call by call basis, this feature can be disabled to allow bridging to occur. 5) Manual Exclusion (Privacy) - An arrangement (opposite of Privacy Release) that allows the customer to restrict other stations from picking up an existing call on hold or bridging onto an existing call that is active at that station. b. Secondary Telephone Numbers - An arrangement that allows a customerprovided set to have access to an additional telephone number(s). The additional telephone number(s), or Secondary Telephone Number(s), may originate or receive calls independent of the customer-provided set's Primary Directory Telephone Number. c. Clear Channel Capability - A characteristic of the transmission paths on the "B" channel that allows the full bandwidth on the "B" channel, 64 kbps, to be available to the customer. However, ISDN interconnection to non-ISDN equipped central offices will be potentially subjected to analog transmission or sub-rated to 56 kbps. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 39 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS E. INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SERVICE – BASIC RATE INTERFACE (BRI) (Continued) 2. Service Description (Continued) Circuit Switching (Continued) d. Custom Calling Services - Available at rates and charges specified elsewhere in the Custom Calling Services section of this tariff. Custom Calling Service features found specifically in this ISDN tariff will be charged for at rates found on the ISDN Rate Schedule. Call Hold, Drop and Transfer Call Hold - Allows the user to place a call on hold by pressing a programmed button on a customer-provided set. Call Drop -This central office based feature allows the user to disconnect the last party added to a conference call. Call Transfer - This feature allows the user to transfer a call to another directory number. This feature is for use with Circuit Switched voice only. e. Advanced Calling Services - Available at rates and charges specified elsewhere in the Advanced Calling Services section of this tariff. Advanced Calling Service features found specifically in this ISDN tariff will be charged for at rates found on the ISDN Rate Schedule. Caller Identification - Name - An Advanced Calling Service feature that provides the caller's name to be displayed on properly equipped customerprovided equipment (where available). Caller Identification - Number - An Advanced Calling Service feature that provides the caller's telephone number to be displayed on properly equipped customer-provided equipment (where available). ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 40 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS E. INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SERVICE – BASIC RATE INTERFACE (BRI) (Continued) 2. Service Description (Continued) Alternate Circuit Switched Voice Service/Circuit Switched Data ServiceAlternate Circuit Switched Voice Service/Circuit Switched Data Service provides the ability to originate and receive either Circuit Switched Voice calls or Circuit Switched Data calls over a single "B" channel but not simultaneously. This arrangement is available where technology permits. The features applicable to Circuit Switching Service are also applicable to this service. 3. Intraswitch Packet Switched Data "D" Channel Service Packet Switching is a technique in which packets of data are individually addressed and combined on a transmission path with other addressed packets. Packet Switched Data "D" Channel Service provides the ability to originate and receive X.25 packet data calls on an intraswitch basis. This arrangement provides a maximum throughput of 9.6 kbps. Each "D" channel packet terminal will provide logical channel up to the technical capabilities of the serving central office. Multiple packet calls can be active simultaneously by a user on a single "D" channel. Up to eight data terminals can be supported per Basic Rate Interface. Service includes one data telephone number. a. Flow Control Parameter Negotiation - An arrangement that permits negotiation on per call basis of the flow control parameters. This feature automatically negotiates the maximum packet size and window size for each direction of data transmission. This can be presubscribed (fixed) or it can be established on a per call basis. b. Throughput Class Negotiation - An arrangement that allows the calling data terminal to request specific throughput classes (bits/second) in the call request packet for both directions of data transmission. c. Logical Channels - An arrangement that is a virtual circuit, offering multiple logical connections at the packet level of X.25. ISDN packet data service offers the ability to send and/or receive packet data calls on separate logical channels within one ISDN "D" channel. The logical channels can be assigned as permanent virtual circuits, incoming only, outgoing only, or twoway (incoming and outgoing). ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 41 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS E. INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SERVICE – BASIC RATE INTERFACE (BRI) (Continued) 3. Intraswitch Packet Switched Data "D" Channel Service (Continued) d. Incoming Calls Barred - An arrangement that prohibits a data terminal from terminating an incoming call. e. Outgoing Calls Barred - An arrangement that prohibits a data terminal from originating outgoing calls. f. Closed User Groups - An arrangement that allows ISDN users to establish subnetworks of ISDN packet switching data users from which members can communicate with each other. The Closed User Group is established on a per line basis. The first member of a Closed User Group is included. Additional members are charged at the rate established in the rate schedule. Each data terminal in a Closed User Group can be arranged in one of the following modes: ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: 1) Closed User Group with Outgoing Access - The data terminal makes outgoing calls only. 2) Closed User Group with Incoming Access - The data terminal receives incoming calls only. 3) Incoming Calls Barred Within a Closed User Group - The data terminal makes outgoing calls only to the data terminal in the Closed User Group with which it is associated. 4) Outgoing Calls Barred Within a Closed User Group - The data terminal receives incoming calls only to the data terminals in the Closed User Group with which it is associated. 5) Unrestricted Access - The data terminal receives and makes both incoming and outgoing calls. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 42 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS E. INTEGRATED SERVICES DIGITAL NETWORK (ISDN) SERVICE – BASIC RATE INTERFACE (BRI) (Continued) 3. 4. Intraswitch Packet Switched Data "D" Channel Service (Continued) g. Fast Select - An arrangement that allows a sending data terminal to forward up to 128 bytes of data along with the call setup and clearing packets. h. Fast Select Acceptance - An arrangement that allows the switch to transmit incoming call packets with the Fast Select facility to a destination terminal that has this feature. Transmission Specifications The Standard Transmission parameters for an ISDN Service line utilizing an ISDN Basic Rate Interface (BRI) consists of: A maximum of 38.5db loop loss at a 40Kz test tone terminate into a 135 ohm impedance. The 38.5db loss includes all central office facilities, outside plant facilities and inside wiring. 5. Customer Premise Equipment and Facilities: The customer is responsible for providing compatible premises equipment in order to utilize the ISDN offering. All customer-provided equipment used to interface with ISDN Service is required to conform with the Technical Reference Specification as used by the Company and is found in the following Technical References: Subject Basic Rate Interface Customer Premises Planning Guide Technical Reference AT&T 235-900-341 AT&T 533-700-100 Voice Contact Available 1-800-432-6600 1-800-432-6600 The Company shall not be responsible if changes in any of the equipment, operations, or procedures of the Company utilized in the provision of ISDN Service render any facilities provided by the customer obsolete or require modification or alternation of such equipment or system, or otherwise affect its use or performance. 6. Special Construction An average amount of entrance and distribution facilities may be furnished by the Company provided the facilities are of the standard type normally furnished for the particular location or kind of service. If additional entrance or distribution facilities are required; if the conditions are such as to require special equipment; if the installation is for temporary or semi-permanent purpose of if for any other reason the construction costs are excessive, the applicant shall be required to pay the costs over and above those applicable for a normal installation. Each special construction situation will be evaluated on an individual case basis. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 43 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS F. INTEGRATED SERVICES DIGITAL NETWORK (ISDN) – PRIMARY RATE INTERFACE (PRI) SERVICE 1. 2. General Description a. Integrated Services Digital Network (ISDN) is a public network-based set of communications services that make it possible to send, receive, and modify information using regular telephone facilities. ISDN provides end-to-end digital communications and gives the ability to transmit data and voice over the same telephone line simultaneously. This functionality is provided via channelized transport facilities. The ISDN architecture provides for Primary Rate Interface (PRI) which is typically used when a customer wants to connect large quantities of digital lines to the network. b. ISDN-PRI uses the ISDN architecture to provide the customer with the capability to transmit voice and data simultaneously over the same digital facility. Under various optional arrangements, PRI provides the customer with access to CircuitSwitched Voice Services and Circuit-Switched Data Services. Primary Rate Interface (PRI) Service Arrangement a. An ISDN-PRI arrangement connects an ISDN-capable Telephone Company central office switch to ISDN-capable customer premise equipment (CPE). Depending on the application, that CPE might be a PBX, a router, a multiplexer, etc. The PRI ISDN arrangement provides a total of twenty-four digital communications channels within a single physical facility. Twenty-three of these channels are called Bearer, or B Channels and they carry the actual voice or data. Another channel, called the Delta or D Channel, is used to transport signaling for the other 23 channels. This configuration is known as 23B+D. 1) 2) b. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: B Channel - The B Channel is a bi-directional synchronous channel capable of supporting digital transmission speeds of 64 kilobits per second (kbps). Each B Channel of a PRI may carry: a) Circuit-Switched Voice b) Circuit-Switched Data D Channel - The D Channel is a 64 kbps digital signaling channel that carries signaling and control for the B Channels. Primary Rate Access Facility - The Primary Rate Access Facility provides a high capacity digital link over which the Primary Rate services are delivered. This facility is based on a 1.544 mbps DS1 carrier (T1 facility). September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 44 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS F. INTEGRATED SERVICES DIGITAL NETWORK (ISDN) – PRIMARY RATE INTERFACE (PRI) SERVICE (Continued) 2. 3. Primary Rate Interface (PRI) Service Arrangement (Continued) c. Multiple PRI Arrangement - There may be situations where more than 23 B Channels are needed at a particular customer premise. In those situations, multiple PRI facilities can be assigned to a PRI arrangement. With the multiple PRI arrangement, the D Channel in the first PRI facility is used to transport signaling for additional PRI facilities. The first PRI would be configured as 23B+D and the other PRIs would be configured as 24B. This use of Non-Facility Associated Signaling (NFAS) allows the overhead of the D Channel to be distributed over multiple PRI facilities, thereby increasing channel efficiency. d. D Channel Backup - In Multiple PRI Arrangements, a second D Channel can be assigned (where available) as an automatic backup to the primary D Channel. This can be offered when more than one PRI is provided to the same customer in order to provide redundancy of the signaling channel. Circuit Switched Service Descriptions Circuit Switching is a switching arrangement in which an entire circuit or B Channel is dedicated to a given call. The circuit is connected on a per call basis and can carry circuit-switched voice or circuit-switched data. Circuit switched related services include: a. Clear Channel Capability - A characteristic of the transmission paths on the “B” channel that allows the full bandwidth on the “B” channel, 64 kbps, to be available to the customer. However, ISDN interconnection to non-ISDN equipped central offices will be potentially subjected to analog transmission or sub-rated to 56 kbps. b. Dedicated Trunk Groups - The B Channels of a PRI can be dedicated for calls to and from the public network: Incoming, Outgoing, 2-way, Direct Outward Dialing (DOD) or Direct Inward Dialing (DID). ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 45 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS F. INTEGRATED SERVICES DIGITAL NETWORK (ISDN) – PRIMARY RATE INTERFACE (PRI) SERVICE (Continued) 3. Circuit Switched Service Descriptions (Continued) c. Primary Rate Call-By-Call Service - The Primary Rate Call-By-Call (CBC) feature offers access to additional services such as: • • • • Foreign Exchange, Tie Trunk, InWATS, and OutWATS via the B Channels of an ISDN-PRI. With this feature, any B Channel on the PRI can be used to offer the above services on a per-call basis in addition to trunk calls to/from the public network (i.e., DOD/DID). d. Multiple Directory Numbers - Each PRI includes an individual directory number. Additional directory numbers, a range of directory numbers, or several ranges of directory numbers can be optionally added. e. Advanced Calling Services - ISDN-PRI can support access to the following Advanced Calling Services (also called CLASS services) from suitably equipped CPE. 1) ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Caller ID - Basic- This feature allows the central office and the customer’s equipment to communicate the calling party’s directory number on calls carried by the Primary Rate service. The number can then be made available to be displayed on a properly equipped telephone set or adjunct equipment. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 46 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS F. INTEGRATED SERVICES DIGITAL NETWORK (ISDN) – PRIMARY RATE INTERFACE (PRI) SERVICE (Continued) 4. Technical Specifications a. Transmission Specifications - The Primary Rate Access Facility provides a high capacity digital link over which the Primary Rate services are delivered. This facility is based on a 1.544 Mbps DS1 carrier (T1 facility) whose characteristics are as follows: • • • • • b. Line Code Framing Format Signaling Data Rate D Channel = = = = = Bipolar 8 Zero Substitution (B8ZS) Extended Super Frame (ESF) Q.931 Signaling 64 kbps clear or kbps restricted 24th channel on the T1 facility Customer Premise Equipment (CPE) and Facilities - Compatible CPE is required to utilize ISDN-PRI. All equipment used to interface with these services is required to conform with ISDN guidelines as referenced in the following Bellcore specifications: Document Number Description TR-NWT-001268 ISDN Primary Rate Interface Call Control Switching and Signaling Generic Requirements for Class II Equipment SR-NWT-002343 ISDN Primary Rate Interface Generic Guidelines for Customer Premises Equipment The Telephone Company shall not be responsible if changes in any of the equipment, operations, or procedures of the Company utilized in the provisioning of ISDN services render any facilities provided by the customer obsolete or require modification of such equipment or system, or otherwise affect its use or performance. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 47 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS F. INTEGRATED SERVICES DIGITAL NETWORK (ISDN) – PRIMARY RATE INTERFACE (PRI) SERVICE (Continued) 5. Regulations and Conditions a. Unless specifically exempted, ISDN services shall be subject to all general regulations applicable to the provision of service by the Telephone Company as stated in the general tariff. b. ISDN-PRI is provided at the option of the Company. These services are furnished subject to central office switching capacity, capability, and the availability of outside plant facilities. 1) c. d. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: The availability, functionality, and capabilities of ISDN-PRI may vary, or may not be available, dependent upon type of serving central office switch, related software controlling that switch and associated outside plant. a) Where facilities are not available, or unusual expenditures are involved in making them available, the customer may be required to pay additional charges to cover the unusual expenditure, or to contract for services beyond the normal service term, or both. b) Mileage Charges: Provision of the underlying PRI Access facility (T1) is mileage sensitive. As such, additional mileage charges may apply. Payment for Service: 1) The minimum charge period for services provided under this tariff is one month. 2) The customer may choose to pay for the service on a month-to-month basis. 3) Suspension of service is not allowed. Directory Listings: One directory listing is provided without charge for each ISDN-PRI customer. Additional listings may be provided as specified for Additional Listing Service in the Rates & Charges section of this ISDN-PRI tariff. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 48 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS F. INTEGRATED SERVICES DIGITAL NETWORK (ISDN) – PRIMARY RATE INTERFACE (PRI) SERVICE (Continued) 5. Regulations and Conditions (Continued) e. Billable Call Treatment: Normal toll charges (including InWATS and OutWATS charges) shall apply to calls that are made outside of the Local Service Area. f. Customer Premise Equipment (CPE): 1) This tariff does not include terminal equipment on the customer’s premises. Terminal equipment may be covered under a separate tariff, sold or leased separately by the Telephone Company (under a separate contract), or may be provided by the customer. 2) The customer is responsible for providing the power required for any and all CPE connected to an ISDN-PRI. g. The Telephone Company shall not be liable for any loss or damages arising out of error, interruptions, defects, failure, or malfunctions of ISDN services or associated equipment. Damages arising out of such interruptions, defects, failures, or malfunctions of the services after the Telephone Company has been notified, and has reasonable time for repair, shall in no event exceed an amount equivalent to the charges made for the service affected for the period following notice from the customer until service is restored. h. Service Establishment Charges do not apply for the establishment of the Communication Channels when the customer signs an agreement to subscribe to ISDN-PRI for a minimum of 3 years. If the customer discontinues service prior to the conclusion of the 3 year agreement, the customer will incur a disconnection charge equal to the Service Establishment Charges. The disconnection charge will not apply if the customer purchases other services from the Company which replace ISDNPRI service. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 49 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS G. VIRTUAL TELEPHONE NETWORK (VTN) 1. General Virtual Telephone Network (VTN) allows business customers to integrate multiple telephone features and functions by configuring VTN lines into a single VTN Group. The line type and quantity is determined by the customer’s need. A customer may provision VTN service on VTN Standard or VTN Digital Key Lines and Channels. VTN is offered only as a complete, integrated service arrangement. The network access, features, and other components of the service are not provided separately or in conjunction with other exchange services. Any other arrangements are outside the scope of this offering. 2. Standard and Optional Services a. All VTN systems will have the option to be equipped with the following features at no charge: 1) Intercom Dialing Allows VTN users to call other stations within their VTN Group using an abbreviated dialing pattern. 2) Distinctive Ringing Allows VTN users to listen to the ringing pattern or Call Waiting tone to determine the type of call (intergroup, intragroup, recall, or other feature notification). 3.) Station Restriction Unrestricted Allows VTN users to place all calls. Toll Restricted Restricts VTN users from placing toll calls. Fully Restricted Allows VTN users to only place calls within the VTN Group. 900/976 Call Blocking Restricts VTN users from placing 900/976 calls. 900/976 & International Call Blocking Restricts VTN users from placing 900/976 and international calls. 4) Attendant Dial “0” Allows VTN users to reach an internal attendant by simply pressing “0”. 5) Direct Inward Dialing (DID) Allows VTN users to directly receive incoming calls without the assistance of an attendant. 6) Direct Outward Dialing (DOD) Allows VTN users to call outside the VTN Group directly without the assistance of an attendant. 7) Call Forwarding of Call Waiting Calls Allows the VTN user to divert all Call Waiting Calls to another directory number. 8) Station Usage Billing Provides for toll bills to be separated by each VTN station. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 50 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS G. VIRTUAL TELEPHONE NETWORK (VTN) (Continued) 2. Standard and Optional Services (Continued) b. Each VTN station will have the option to be equipped with the following features at no charge: 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Call Forwarding – Variable Allows a VTN user to direct all incoming calls to another directory number. Call Forwarding – Busy Allows all calls to be redirected to an alternate number when the called number is busy. Call Forwarding – Don’t Answer Allows all calls to be redirected to an alternate number after a predetermined number of rings. Call Forwarding – Remote Activation Allows the VTN user to activate and deactivate Call Forwarding from any location. Call Hold Allows a VTN user to place a call on hold. Call Park Allows a VTN user to store a call against their directory number within the VTN Group and retrieve the call from any other number within the group. Deny Incoming Calls Prevents a VTN user from receiving incoming calls from outside of the VTN Group to their VTN DID station. Directed Call Park Allows a VTN user to store a call against any directory number within the VTN Group and retrieve the call from any other number within the group. Call Pickup – Group Allows a VTN user to answer a call that is ringing at another station within the group by dialing an access code. Call Pickup – Directed Allows a VTN user to answer a call that is ringing at another station within the group by dialing an access code and the ringing station number. Call Transfer – All Calls Allows a VTN user to hold and transfer incoming, out-going and intragroup calls outside of their VTN Group. Call Transfer – Intragroup Only Allows a VTN user to transfer calls to another station within the VTN Group. Call Waiting/Cancel Call Waiting Alerts the VTN user who is on the phone that another call is waiting to be answered. Cancel Call Waiting allows the VTN user to deactivate this feature for one call by dialing a special code. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 51 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS G. VIRTUAL TELEPHONE NETWORK (VTN) (Continued) 2. Standard and Optional Services (Continued) b. Each VTN station will have the option to be equipped with the following features at no charge: (Continued) 14) 15) 16) 17) 18) 19) 20) 21) ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Call Waiting Intragroup/Cancel Call Waiting Alerts the VTN user who is on the phone that another call from within the VTN Group is waiting to be answered. Cancel Call Waiting allows the VTN user to deactivate this feature for one call by dialing a special code. Caller ID – Intragroup Number Allows for the display of the calling party’s telephone number on calls made within the VTN Group. VTN users must provide their own compatible premises equipment in order to process and display the number transmission. Message Waiting – Stuttered Dial Tone This is a message waiting indication in the form of an audible interrupted dial tone. This tone is provided by the central office to inform the VTN user that an unplayed message is waiting. Message Waiting Visual/Lamp This is a message waiting indicator which illuminates a lamp at the customer’s premise to inform the VTN user that an unplayed message is waiting. The customer must supply compatible customer premise equipment (CPE) capable of receiving and displaying the message waiting lamp indicator. Speed Call Short List Allows the VTN user to call a short list of user programmed directory numbers by dialing one or two digits instead of the directory number. Station Hunting Allows calls directed to busy VTN stations to be directed to the next available station in the hunt group. 3-Way Calling Allows a VTN user to add a third party to an existing call. Last Number Redial Allows a VTN user to automatically redial the last outgoing telephone number dialed. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 52 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS G. VIRTUAL TELEPHONE NETWORK (VTN) (Continued) 2. Standard and Optional Services (Continued) b. Each VTN station will have the option to be equipped with the following features at no charge: (Continued) 22) 23) 24) c. Each VTN Digital Key station will have the option to be equipped with the following features at no charge. VTN users must provide their own compatible premises equipment to utilize these features. 1) 2) 3) 4) 5) ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Call Blocking (per call) Allows a VTN user to block the delivery of their Caller ID information on a per call basis by dialing a special code prior to placing a call. Consultation Hold Allows a VTN user to place a call on hold in order to initiate a second call, answer a waiting call, consult privately with another party, or return to the previously held call. Make Set Busy Allows a VTN user to make a particular station appear busy to incoming calls. Expansion Modules Provides the VTN user with a Digital Key telephone to have additional keys for features or call appearances by adding one or two Expansion Modules to their VTN Digital Key station. Automatic Dial Provides autodialing of a single directory number via a single key on a Digital Key telephone. Multiple Call Appearances of a Directory Number Allows the VTN user to have up to five (four additional) appearances of the primary directory number or secondary directory number assigned to the Digital Key telephone, providing the capability of multiple hunting incoming or outgoing calls associated with that directory number. Shared Call Appearances of a Directory Number Allows a directory number(s) from any VTN station to appear on customerprovided sets of other users. Busy Lamp Field / Direct Station Selection Allows the VTN Digital Key station to monitor the busy status of another VTN station line or to directly call another VTN station by depressing the associated BLF/DSS key. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 53 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS G. VIRTUAL TELEPHONE NETWORK (VTN) (Continued) 2. Standard and Optional Services (Continued) d. The following are optional, chargeable individual line features. 1) 2) 3) 4) 5) 6) 7) 8) 9) ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: 6-Way Calling Allows the VTN user to call up to five parties and establish a six-way call. Assume Dial “9” Enables a VTN line to place outgoing calls without the requirement of a network access “9” digit. Caller ID Number (Standard VTN Line) Allows the VTN user to see, where technically feasible, the directory number associated with an intergroup incoming call. VTN users must provide their own compatible premises equipment in order to process and display the number transmission. Caller ID Name and Number Allows the VTN user to see, where technically feasible, the name and directory number associated with an incoming call. VTN users must provide their own compatible premises equipment in order to process and display the number transmission. Direct Connect Allows a call to be automatically placed to a designated directory number without dialing by lifting the receiver off the switchhook. Ground Start A type of signaling on the VTN line in which one side of the two-wire trunk is momentarily grounded to receive dial tone. Speed Call 30 Allows the VTN user to call a list of 30 preselected directory numbers by dialing two or three digits instead of the directory number. Warm Line Transfer Allows a call to be placed to a designated directory number without dialing. The call will be placed once the VTN user’s phone has been off-hook for a predetermined amount of time. Secondary Directory Numbers An arrangement that allows a Digital Key telephone to have access to an additional telephone number(s). The additional telephone number(s), or Secondary Directory Number(s), may originate or receive calls independent of the Digital Key Telephone’s Primary Directory Number. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 54 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS G. VIRTUAL TELEPHONE NETWORK (VTN) (Continued) 3. Conditions and Limitations a. A VTN customer must have a minimum of two VTN lines terminating to a primary customer site. b. The minimum charge period for services provided under this tariff shall be for twelve months. c. VTN is offered subject to the availability of outside plant and/or Central Office facilities. Individual feature availability and availability of Digital Key lines may differ by exchange. d. Requests for special feature or service arrangements not listed in this tariff may be subject to additional charges. e. The Customer is responsible for the payment of any additional cost incurred when forwarding or transferring calls over the public switched network between the VTN station and the station at which the call is forwarded or transferred. f. VTN service does not include any terminal equipment which may be required on the customer's premises. g. Unless specifically exempted, VTN service shall be subject to all general regulations applicable to the provision of service by the telephone company as stated in the general tariff. h. Suspension of Service is not available with VTN Service. i. Each VTN Digital Key line may be provisioned with a maximum of 2 Digital Key Channels. j. Customers are entitled to one directory listing per VTN Group without charge. If the customer chooses not to list their main directory number, a NonPublished Number charge will apply. Additional Business Directory Listings are available. Please refer to Section 6 of this tariff. k. VTN lines are provided in a non-blocking arrangement without trunk equivalents or simulated facility groups. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 55 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS G. VIRTUAL TELEPHONE NETWORK (VTN) (Continued) 3. Conditions and Limitations (Continued) l. VTN Digital Key lines are provisioned for voice-only applications and may not be used for data transmission. m. The local exchange calling area of any VTN line will be determined elsewhere in the Company’s tariffs. n. Individual Case Basis (ICB) or Special Pricing may be provided by the Company for VTN customers with 100 or more lines. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 56 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS G. VIRTUAL TELEPHONE NETWORK (VTN) (Continued) 4. VTN Service Guarantee VTN Service Guarantee enables customers to install a VTN System, and if during or up to 90 days after the initial service is installed, a customer decides not to retain VTN service, the customer’s account will be credited for any non-recurring charge paid in association with the installation of VTN Service. The Customer may request to have the identical service prior to VTN reconnected at no charge. If the Customer requests a new service to be established, the associated non-recurring charges of that new service will apply. 5. Termination Liability If the Customer cancels VTN Service after expiration of the VTN Service Guarantee, but prior to the completion of the term of the Agreement, the Customer shall be obligated to pay one of the following termination liability charges. Customers who fall below their minimum line commitment will have an option of continuing to pay for the minimum number of lines committed to in the contract until the end of the contract term or terminate the contract. If the Customer terminates the contract, the applicable termination liability charge will apply. 12-Month Term If the Customer cancels service prior to 12 months of service they will be assessed a liability charge equal to 75 percent of the remaining revenues from the minimum number of lines for the 12-month term. (Minimum Number of Lines) X (Months to reach 12) X (12 Month Line Rate) X 75% Multi-Term (Canceled Prior to 12 Months) If the Customer cancels service prior to 12 months they will be assessed the 12Month Term liability charge. In addition to the Customer will also be charged the difference between the price they paid and the price they would have paid if on a 12-month term. (Minimum Number of Lines) X (Months to reach 12) X (12 Month Line Rate) X 75% (Number of Lines) X (Months in Service) X (Difference between billed rate and the 12-month line rate) ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 57 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS G. VIRTUAL TELEPHONE NETWORK (VTN) (Continued) 5. Termination Liability (Continued) Multi-Term (After 12 Months) If the Customer cancels service after 12 months, but prior to the expiration of the contract the Customer will be retroactively billed as if the Customer had initially ordered the service at the most recently expired term offered for VTN service. (Minimum Number of Lines) X (Months in Service) X (Difference between billed rate and most recently expired line rate) ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 58 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE This service is obsolete as of January 1, 1998. For new customers of Centrex Service, please refer to Section IV. Current Centrex customers who will not benefit from the new Centrex offering will remain at these rates for six (6) months or through the expiration of their current contract, whichever is longer. 1. General 2. a. Centrex is a Central Office-based business communications service which provides capabilities similar to those offered on a Private Branch Exchange, but without requiring switching equipment on the customer's premises. Centrex integrates all of a business customer's lines into a single telecommunications system. b. All Centrex station lines will be equipped with standard features. Additional optional features may also be selected and generally result in additional charges. Regulations and Conditions a. A Centrex customer must have a minimum of two Centrex lines. b. The minimum charge period for services provided under this tariff shall be for one month except when the provision of the service requires the construction of additional facilities and/or equipment. The customer will be required to pay all or a portion of the construction and installation charges and/or contract for service beyond the minimum service period in an arrangement agreeable to both the Telephone Company and the customer. c. Centrex is offered subject to the availability of outside plant and/or Central Office facilities. Individual feature availability may differ by exchange. d. One directory listing is provided without charge for each Centrex customer. e. The customer may choose to pay for the service on a month-to-month basis or under a service contract plan. A month-to-month customer may, at any time, convert to a service contract plan by paying the applicable service period plan rate currently in effect. f. The monthly rate for customers choosing the service period plan is guaranteed against telephone company initiated changes during the selected service contract period. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 59 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE (Continued) 2. Regulations and Conditions (Continued) g. h. i. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Subsequent line additions/deletions to the original service contract period are stipulated as follows: 1) Subsequent additions will be rated under a new contract or added to an existing contract, based upon the remaining period of the initial contract. If the line addition causes the customer's total Centrex line count to exceed the threshold of the line count previously contracted, all lines will be billed at the rate for the larger line count. 2 Subsequent line deletions, resulting in reductions equal to or exceeding 20% of the initial quantity of lines under contract, will be considered a termination liability and treated as specified in paragraph below. If the reduction causes the total number of lines to fall into a different line size group, all remaining lines will be billed at rates for the smaller line size group. Termination Liabilities shall be treated as follows: 1) If the service is cancelled by the customer after installation of the service, but prior to the completion of the service period, the customer shall be obligated to pay a termination liability charge. The charge is calculated by multiplying the monthly rate by the remaining months in the contract period times fifty percent. 2) A customer who reduces the quantity of Centrex lines under contract has the following options for the duration of the contract period: a) Continue to pay an amount equal to the monthly rate for the number of Centrex station lines that are disconnected under contract, or b) Pay termination charges as described in a. above on the number of Centrex station lines disconnected. Reduction/waiver of service establishment charges may be offered as follows: At the telephone Company's discretion, Centrex non-recurring service establishment charges may be reduced or waived during promotional campaigns and/or as a part of customer negotiations. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 60 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE (Continued) 2. Regulations and Conditions (Continued) j. All exchange lines in a Centrex Group must have the same billing arrangement, either flat-rate or measured service (where offered). k. Intercom calls between lines in a Centrex Group are not subject to local measured service. l. When used with Call Forwarding or Call Transfer, the Centrex customer is responsible for the payment of the applicable toll charge for each billable call connected over the public network between the Centrex station and the station at which the call is answered. The charge is applicable to each call answered, including the Call Forwarding set-up call. It also applies to collect and personto-person calls, which may be refused at the answering station. m. The Centrex lines for a Centrex customer may terminate at multiple locations; however, all Centrex lines in the same group must be served by the same Central Office. n. This tariffed Centrex service does not include terminal equipment on the customer's premises. Terminal equipment may be covered under a separate tariff, contract, or may be provided by the customer. o. Unless specifically exempted, Centrex service shall be subject to all general regulations applicable to the provision of service by the telephone company as stated in the general tariff. p. It is at the Company's discretion to offer temporary suspension of Centrex Service. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 61 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE (Continued) 3. Definitions: The following definition section defines all standard and optional features which either are or may be provided as a part of the Centrex service. The following are standard, non-chargeable individual station features which are included with the Centrex line rate at no charge: a. b. c. d. e. f. g. h. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Business Group Automatic Identified Outward Dialing Business Group Automatic Identified Outward Dialing provides identification of the calling line or the Centrex Group billing/pilot number on billable calls directed to the public network. Call Park Features: 1) Call Park - Directed Call Park - Directed allows a Centrex user to park (or store) a call against any directory number within the business group and unpark (or retrieve) the call from any other directory number within the business group. 2) Call Park - Local Call Park - Local allows a Centrex user to park (or store) a call against his/her directory number within the business group and unpark (or retrieve) the call from any other directory number within the business group. Call Pick-Up Features: 1) Call Pick-Up Call Pick-Up enables a station user to answer a call that is ringing at another station within the Centrex Group by dialing an access code. 2) Call Pick-Up - Directed Call Pick-Up - Directed enables a station user to answer a call that is ringing at another station within the Centrex Group by dialing an access code and the ringing station number. Call Transfer - Internal Only Call Transfer - Internal Only allows a station user to transfer calls to another station within the Centrex Group by flashing the switchhook and dialing the transfer-to number. Centrex Repeat Dialing - Internal Only Centrex Repeat Dialing - Internal Only allows the customer to automatically redial the last intercom number dialed. When the recalled telephone number is busy, the Company's equipment will make repeated attempts to establish the call for a thirty (30) minute period beginning with the customer's activation. Direct Inward Dialing Direct Inward Dialing allows Centrex station users to directly receive incoming calls without the assistance of an attendant. Direct Outward Dialing Direct Outward Dialing enables Centrex station user to call outside the Centrex Group directly without the assistance of an attendant. Distinctive Ringing/Call Waiting Indication Distinctive Ringing/Call Waiting Indication allows a Centrex station user to listen to the cadence of the ringing pattern or Call Waiting tone to determine whether a call is coming from within the business or from outside the business. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 62 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE (Continued) 3. Definitions: (Continued) h. Distinctive Ringing/Call Waiting Indication (Continued) Distinctive Ringing and Call Waiting tones are applied under the following conditions: 1) Pattern A: (normal ringing and Call Waiting tones) is used with intercom calls. These are internal calls that originate within the business; 2) Pattern B: (two short rings or Call Waiting tones) is used with Direct Inward Dialing calls. These are incoming calls that originate outside the business. Pattern B is also used for calls completed by way of the attendant and calls incoming from a tie facility; 3) Pattern C: (short-short-long rining or three short Call Waiting tones) is used with Dial Call Waiting, Call Waiting Originating, and Night Service calls. i. Do Not Disturb Do Not Disturb allows a station user to prevent incoming calls from ringing at his/her station by diverting them to a tone or recorded announcement. This feature can be offered with a Personal Identification Number (PIN) override option that selected callers can dial to override Do Not Disturb. j. Intercom Dialing Intercom Dialing allows Centrex station users to call other stations within their Centrex Groups by dialing abbreviated codes. k. 3-Way Calling 3-Way Calling allows a station user to add a third party to an existing call, and thus enables a simultaneous conference between parties at multiple locations. l. Touchtone Where Central Office facilities are available, a type of high-speed address signaling (dialing) in which buttons in a bank of twelve can be depressed to give one of a group of audio tone pairs for signaling directly over the circuit. m. Voice/Data Protection Voice/Data Protection allows a station user to inhibit intrusion features such as Call Waiting and Operator Verification which are directed to that line when it is busy. The following are optional, non-chargeable individual station features which may be added to a Centrex line at no charge: n. Call Forwarding Features: 1) ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Call Forwarding - All Calls (Variable) Call Forwarding - All Calls (Variable) enables a station user to divert all incoming calls to another directory number. Activation, deactivation and the forward-to destination are controlled by the station user. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 63 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE (Continued) 3. Definitions: (Continued) n. o. p. q. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Call Forwarding Features: (Continued) 2) Call Forwarding - Busy Call Forwarding - Busy causes all calls to be redirected to an alternate station when the called station is busy. 3) Call Forwarding - Don't Answer Call Forward - Don't Answer allows all calls that terminate to a user's station to be redirected to an alternate station after a predetermined number of rings. 4) Call Forwarding - Incoming Only (Add-on to Call Forwarding) Call Forwarding - Incoming Only is an option that can be used with any of the Call Forwarding features (Call Forwarding - All Calls (Variable), Busy, and Don't Answer) and allows only incoming calls (calls that originate outside the Centrex Group) to be forwarded. Calls from within the group or a private facility are not forwarded. 5) Call Forwarding - Within Group Only (Add-on to Call Forwarding) Call Forwarding - Within Group Only is an option that can be used with any of the Call Forwarding features (Call Forwarding Variable, Don't Answer, and Busy Line) and restricts call forwarding to only directory numbers within the same Centrex group, thus preventing the station user from forwarding calls outside the Centrex group. Call Hold Call Hold allows a station user to place a call on hold in order to initiate a second call, answer a waiting call, consult privately with another party, or return to the previously held call. Caller Identification-Number - Internal Only Caller Identification-Number - Internal Only allows for the display of the calling party's telephone number (intercom number) on calls made within the Centrex Group. This feature requires a special customer-provided display device which may be either attached to the telephone or built into the telephone. Caller Identification-Number - External (calls from outside the Centrex Group) can be subscribed to at rates established in this tariff. Call Transfer - Attendant Call Transfer - Attendant allows members of a customer group, who do not have station-controlled call transfer capability, to transfer calls with the aid of the attendant. During a call incoming to the customer group via direct distance dialing, the called party can reach the attendant to request the transfer by flashing and dialing the access code to the attendant. The attendant can only transfer the incoming call to another station within the customer group. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 64 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE (Continued) 3. Definitions: (Continued) r. Call Waiting Features: 1) Call Waiting (Terminating) Call Waiting provides a burst of tone to inform a station user with a call already in progress that another call is waiting to be answered. The station user may answer the waiting call by hanging up or flashing the switchhook. This feature may include Cancel Call Waiting. 2) Call Waiting - Incoming Only Call Waiting - Incoming Only gives the Centrex user a call waiting tone only for calls incoming to his/her group from outside the business. All other calls receive busy tone, and no call waiting tone is provided to the called party. This feature may include Cancel Call Waiting. s. Class of Service Restrictions: 1) Fully-Restricted Line A Fully-Restricted Line is prevented from making calls to and/or receiving calls from stations outside the Centrex Group. It is also prevented from making calls to and/or receiving calls from the attendant, thereby denying it indirect access to/from outside the Centrex Group. Blocked calls may be routed to reorder tone or a recorded announcement. 2) Semi-Restricted Line A Semi-Restricted Line is prevented from making calls to and/or receiving calls from stations outside the Centrex Group. It may, however, make and/or receive outside calls indirectly via the attendant, Call Forwarding, Call Transfer, and Call Pick-Up features. Blocked calls may be routed to reorder tone or a recorded announcement. t. Off-Premises Stations Off-Premises Stations enable a secondary business location to access the same Centrex features and services as the main business location. The secondary locations must be served by the same Digital Central Office as the primary location. Appropriate Centrex line rates will be applied to OffPremises Stations. u. Single-Digit Dialing Single-Digit Dialing permits a Centrex station user to reach a line or facility, or to access a feature by dialing a single-digit code. The Single-Digit Dialing codes are shared by all users in a Centrex Group and are preprogrammed by the Telephone Company. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 65 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE (Continued) 3. Definitions: (Continued) v. Speed Calling 8-Code (Customer Changeable) Speed Calling 8-Code enables a station user to call a list of up to 8 preselected directory numbers by dialing one-digit codes instead of the directory numbers. This list may be programmed from the Centrex user's telephone set. The following are optional, chargeable individual station features which may be provisioned on any Centrex line at established tariff rates: w. Advanced Calling Services Advanced Calling Services are offered as optional, chargeable features and are outlined in the Advanced Calling Services' section of this Company's tariff. Advanced Calling Services are a group of features which allow customers to efficiently manage the call flow generated over exchange access lines. The rates for Advanced Calling Services for Centrex users are defined in this Centrex tariff. x. Attendant Camp-On Attendant Camp-On allows an attendant attempting to transfer a call to a busy station within the Centrex Group to place the call in waiting until the station becomes available. The busy station receives a special call waiting indication and may either flash the switchhook or hang up to answer the camped-on call. y. Call Forwarding - Remote Activation Call Forwarding - Remote Activation allows the Centrex user to activate and deactivate Call Forwarding from any location. z. Call Transfer - Individual - All Calls Call Transfer - Individual - All Calls allows the Centrex user to transfer any established call to another person. Calls may be transferred to other parties both within and outside the business. The Centrex user may transfer a call by flashing the switchhook and dialing the station to which the call is to be transferred. When the Centrex user hangs up, the call be will transferred. In addition, this feature may be used to transfer calls to Tie Facilities. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 66 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE (Continued) 3. Definitions: (Continued) aa. bb. cc. dd. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Call Waiting Features: 1) Call Waiting - Dial Call Waiting - Dial allows the Centrex user to dial a special code prior to calling another station in the Centrex Group and cause a Call Waiting tone to be applied to the station if it is busy (regardless of whether it has Call Waiting). Once alerted, the station called can either flash the switchhook or hang up to answer the waiting call. 2) Call Waiting - Originating Call Waiting - Originating allows the Centrex user to automatically apply Call Waiting tones whenever he/she calls another station in the Centrex Group and the line is busy, even if the station called does not have the Call Waiting feature. Once alerted, the station called can either flash the switchook or hang up to answer the waiting call. In contrast to Dial Call Waiting, this feature does not require the Centrex user to dial an access code prior to making the call. Class of Service Restrictions: 1) Toll Restriction Toll Restriction blocks the completion of calls that are directed to the outside operator or to numbers outside the local calling area. Blocked calls may be routed to reorder tone, a recorded announcement or to a designated station (e.g. the attendant). 2) Code Restriction & Diversion Code Restriction blocks the completion of calls that are directed to customer specified area codes (NPAs) and/or central office codes (NXXs). Blocked calls may be routed to reorder tone, a recorded announcement or to a designated station (e.g. the attendant). 3) Outgoing Call Screening Outgoing Call Screening blocks the completion of calls to specific directory numbers (3, 6, 7, or 10 digit basis). Blocked calls may be routed to reorder tone, a recorded announcement or to a designated station (e.g. the attendant). Conference - Attendant Conference - Attendant allows an attendant to initiate a conference call of up to six parties (including the attendant). The selection of a special Conference Attendant can be done from any subscribing station within the same customer group by dialing a specific access code. Direct Connect Service (a/k/a Hot Line) Direct Connect Service allows a station user to automatically place a call to a preselected directory number by lifting the receiver off the switchhook. No dialing is required for the calling party to reach the specified destination. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 67 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE (Continued) 3. Definitions: (Continued) ee. ff. gg. hh. ii. Manual Line Service Manual Line Service automatically places a call to the operator when the station user lifts the receiver off the switchhook. Night Service Night Service allows calls directed to the attendant to be re-routed to predesignated station lines within the same Centrex Group when the attendant position is not staffed (i.e., evening hours, weekends). 6-Way Calling 6-Way Calling allows the Centrex user to sequentially call up to five other people and add them together to make up a six-way call. The Centrex user must first dial an access code to implement this feature. Speed Calling 30-Code (Customer Changeable) Speed Calling 30-Code enables a station user to call a list of up to 30 preselected directory numbers by dialing one-digit codes instead of the directory numbers. This list may be programmed from the Centrex user's telephone set. In addition, Speed Calling 30 lists may be shared by multiple users within a Centrex Group. When the list is shared, only one user is allowed to change the list. Warm Line Warm Line provides a time-out option with either Direct Connect Service or Manual Line Service. The time-out interval may be set at 1 to 14 seconds. During the time-out interval, a station user will receive normal dial tone and can originate calls. However, after the time-out interval expires, a call is automatically set up and routed to the specified destination. The following are optional, chargeable features/services which may be provisioned on Centrex Groups of lines or Centrex Systems at established tariff rates: jj. kk. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Account Codes Account Codes allow the Centrex user to add an account code for allocating charges. These charges can be printed out on a report or made part of the monthly phone bill. Authorization Codes Authorization Codes allow the Centrex user to dial a special code prior to making a call and override the dialing restrictions at a particular station. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 68 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE (Continued) 3. Definitions: (Continued) ll. Automatic Route Selection Features: 1) Automatic Route Selection Automatic Route Selection provides a list of route choices (OutWATS, tie facilities, public carriers, direct distance dialing and foreign exchange) for each outgoing call. The routes on the list are searched sequentially and automatically for idle facilities until an idle facility is found or all route selections are determined unavailable. 2) Time-of-Day/Day-of-Week Routing Control Time-of-Day/Day-of-Week Routing Control allows the list of facility groups over which the Automatic Route Selection feature hunts to complete a given call to be manually altered based on Time-of-Day and/or Day-ofWeek considerations. 3) Expensive Route Warning Tone Expensive Route Warning Tone provides a per-call method of cost control by giving the Centrex user a tone when a call is being routed over the most expensive facility in the group. 4) Outgoing Queuing Outgoing Queuing allows outgoing calls to be placed into a queue and wait for an available facility when all allowed/available facilities are in use. When a facility becomes idle, the call can be made. This feature allows callers to automatically be placed in waiting for an outgoing facility on either an on-hook or off-hook basis. mm. Business Group Dialing Plan A Business Group Dialing Plan enables a Centrex Group to have a unique dialing scheme which includes Intercom Dialing; access to an attendant, private network and/or special facilities using 1 to 5 digit codes; Single-Digit Dialing; and customized feature activation/deactivation codes. Each Centrex Group may use either a standardized or a customized Business Group Dialing Plan. nn. Centralized Attendant Service Centralized Attendant Service provides a centralized attendant group for the business which is distributed over geographically separate switching systems. Attendants are normally located at one location and all calls requiring attendant assistance (for all locations) are routed to the attendant location. oo. Centrex Complex Centrex Complex allows the association of multiple Centrex Groups in a single system. All Centrex Groups within the Complex share intercom calling privileges, but may have separate private facility groups or separate dialing plans. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 69 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE (Continued) 3. Definitions: (Continued) pp. qq. rr. ss. tt. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Customer Control Customer Control allows for the ability to change the operation of certain features via the attendant console. The features which may be changed are Time-ofDay/Day-of-Week Routing Control, Outgoing Queuing and Authorization Codes. Main Satellite Service Main Satellite Service allows the Centrex user to tie together several business locations which may be serviced from different central office switches. All attendant services are normally provided from the "main" location, and this location is the only one with a listed directory number. Tie trunks connect all locations for intercom calling. Music on Hold Music on Hold provides music for calls put on call hold (or parked) by Centrex subscribers. The music/audio source may be telephone company-provided or customer provided. OutWATS, INWATS, and Tie Facilities: 1) OutWATS OutWATS is a form of Direct Distance Dialing service that allows a station user to place long distance calls to specified geographical areas at reduced rates. Each OutWATS call is screened to ensure that the call destination is within the band limits of the OutWATS station user. Simulated Facility Groups may be used to control the number of simultaneous OutWATS calls that can be made from a business. 2) INWATS INWATS service provides the ability to receive calls which would be dialed as 800-type numbers. This allows individuals calling a business to do so without incurring toll charges. Simulated Facility Groups may be used to control the number of simultaneous INWATS calls that can be made to the business. 3) Tie Facilities Tie Facility Access allows the Centrex user to make and receive calls to other switches via Tie Facilities. For outgoing Tie Facilities, stations in the business dial a special access code. Access to Tie Facilities can be controlled or restricted by Simulated Facility Groups. Simulated Facility Groups Simulated Facility Groups restrict the number of simultaneous calls between the Centrex Group and the public network. For example, a 100-line Centrex Group could be limited to 20 simultaneous calls to/from the public network. This emulates the physical trunks to a similarly-sized PBX. Simulated Facility Groups are used with public networks (e.g. dial 9), INWATS (800 calls) and OutWATS. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 70 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE (Continued) 3. Definitions: (Continued) uu. Special Customer Premise Equipment (CPE) Interface Circuits: Special CPE Interface Circuits provide access to special customer-owned equipment, such as paging equipment, code calling equipment, dictation and radio paging equipment by dialing an intercom or access code. Depending upon the customer-owned equipment used, either line circuits or trunk circuits will be required: 1) Code Calling Code Calling allows for dial access via an access code to connect to a customer-provided signaling device using a bell or some other audible signal. During the time that the user is on the line to the device, the person called can pick up any line within the Centrex Group and dial a code to automatically connect to the user. 2) Improved Radio Paging Improved Radio Paging allows attendants and other users to page other people in the business using radio paging equipment. Anyone receiving a page can establish a connection by dialing a code from a Centrex phone. 3) Loudspeaker Paging Loudspeaker Paging allows dial access via an access code to page someone on the business' premises. The user can use this feature when someone is on hold, but the person on hold cannot be transferred to the paging device. 4) Paging Access Paging Access allows selected stations to have dial access to customerprovided loudspeaker paging equipment. A line or a tie-trunk is required to support the customer's paging equipment. 5) Recorded Telephone Dictation Recorded Telephone Dictation allows the Centrex user to connect a telephone dictation machine so that users can dial an access code and dictate information. vv. Special Intercept Announcement A Special Intercept Announcement may optionally be used to address the following conditions: a) If a Centrex station user dials a code which is not defined or assigned in the Business Group Dialing Plan, or b) If the call is restricted due to various restriction arrangements (i.e., Semi-Restricted, etc.). ww. Station Message Detail Recording (SMDR) SMDR provides detailed call information on billable and non-billable calls made from the Centrex Group. This feature requires special equipment which must be located on the customer's premises. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 71 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE (Continued) 3. Definitions: (Continued) The following are optional, chargeable hunting features which may be provisioned with Centrex Service at established tariff rates: xx. Hunting Arrangements: 1) 2) 3) 4) 5) yy. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: Circle Hunting Circle Hunting allows calls directed to busy stations in the middle of the hunt group to search through to the end of the hunt group and then return to the beginning of the hunt list in search of an idle station. The caller is connected to the first idle station encountered. Preferential Hunting Preferential Hunting allows any station in a Hunt Group to have its own (preferential) hunting list. If a call is made to a station with a Preferential Hunting list assigned to it, and that station is busy, the preferential list is first hunted until an idle station is found. If an idle station is not found on the preferential list, the hunt will proceed to the entire hunt group. Regular Hunting Regular Hunting or Linear Hunting is performed in a sequential fashion across all members of a Multiline Hunt Group. The search for an idle station starts with the pilot number. If the first station is busy, the group is sequentially hunted until an idle station is found. If there are no idle stations available, the caller receives a busy signal. Series Completion Series Completion is a hunting arrangement in which individual stations always have their own directory numbers and classes of service. Two different hunting arrangements can be selected with Series Completion: linear or circle. Uniform Call Distribution Uniform Call Distribution is intended to distribute calls evenly among the stations in a Hunt Group. When a caller is connected to an idle station, the location of the next station is marked as the starting point for hunting when the next incoming call is received. Once hunting begins, it proceeds in a circular manner until an idle station is found. Delay Announcements for Queued Calls Delay Announcements can optionally be used to inform a caller that his or her call has been placed in a queue. The delay announcement can be repeated at regular intervals until an idle station becomes available. September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only GENERAL EXCHANGE TARIFF Section 8 Original Sheet 72 TDS TELECOM Minnesota SPECIAL DIAL TONE AND SERVICE ARRANGEMENTS H. CENTREX SERVICE (Continued) 3. Definitions: (Continued) zz. Make Busy Features: 1) Make Busy Make Busy can be used to temporarily make a particular station in a Hunt Group appear busy to incoming callers. Make Busy causes the hunt to skip over a station during the search for an idle station. 2 Group Make Busy Make Busy can be used to temporarily make a group of stations or an entire Hunt Group appear busy to incoming callers. Make Busy causes the hunt to skip over a group of stations during the search for an idle station and is operated via a physical switch. aaa. Queuing for Hunt Groups Queuing may optionally be used when all stations in a Hunt Group are busy. When this occurs, a call is placed into a queue. The call remains in the queue until an idle station is located. Up to ten calls can be in queue for a Multiline Hunt Group. Queuing cannot be provided for Preferential Hunt Groups or Series Completion Groups. bbb. Stop Hunt Stop Hunt allows a station user to stop the normal hunting process at a predetermined point. Activating this feature at a particular station in a Hunt Group will cause the search for an idle line to stop there. ISSUED: DOCKET NO.: EFFECTIVE: BY: TITLE: September 9, 2010 October 11, 2010 Joel Dohmeier Vice President Commission Use Only