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ScanSource After Sales Warranty Procedure for TEAMSable Products: All TEAMSable products are covered by a 90 day from date of purchase overnight rapid replacement with call tag service (continental USA only) that is processed by TEAMSable. For all warranty claims after the first 90 days, TEAMSable offers a standard policy of defective product will be shipped to TEAMSable at owner’s expense, and TEAMSable will send a repaired or replaced unit via Ground service. Any VAR warranty claims made with SCSC customer service/tech support will be forwarded to TEAMSable for follow up. SCSC personnel should supply VAR with the following contact information: Tech Support Phone: 408-452-8788 Tech Support Email:
[email protected] Request for OVN Replacement Form
TeamSable Warranty Policies Limited Warranty Terms and Conditions TeamSable offers 3 Years Limited Warranty for: POS Touch Systems, Touch Monitors, MSR, VFD. 1 Year Limited Warranty is offered for: Cash Drawers, Digital Signage products and Tablets. Warranty is limited to repair or replacement of the product by Authorized TeamSable Personnel only. Warranty applies to new products purchased from TeamSable or Authorized Distributor, VAR. Warranty will be Void if product failure or damage is due to user’s negligence or natural causes. Out-of-Warranty Products will be quoted before any service or repairs are performed. Customer is responsible for in-bound shipping costs, and TeamSable will pay for return shipment.
Warranty will be voided if caused by: 1. Natural event such as flooding, water damage, fire, transient, electrical or power outage. 2. Virus or malware obtained from 3rd party software 3. Physical damage to System, Touch-glass, external Chassis or Components due to user negligence. 4. Damage during shipping due to improper packaging, dropping, or miss-handling.
First 90 Days Overnight Replacement: TeamSable Products are backed by our “First 90 Days” Overnight Replacement Warranty. In the event a product fails during the “First 90 Days” or “DOA” out of box, please call our Tech Support Department, and will troubleshoot the issue over the phone, if it cannot be resolved successfully, TeamSable will ship a new replacement for “Overnight Delivery”, along with a Prepaid Return Label for you to ship the DOA /RMA unit back to TeamSable. Customer must fill out an OVN Request form in which you pre-authorize an amount which will be charged if the DOA / RMA are not returned within 10 days after receiving the replacement unit.
TeamSable Service Center Repair- After First 90 Days: If product fails “After First 90 Days” our Standard Warranty policy will apply, in which product needs to be sent in to our Service Center for repair or replacement. Please contact our Tech Support Dept. first for troubleshooting and for RMA# (Return Merchandise Authorization), before shipping any product to TeamSable. TeamSable Repair will include a full diagnostic, service, test, and burn-in. to ensure the product is fully working before returning. TeamSable will ship the product back to the Customer via Standard Ground service. Customer can request an Expedited Return Shipment, in which customer will be responsible to pay for the upgrade difference from Standard Ground service to Expedited service.
TEAMSable Inc. Standard Warranty:
#1- Contact TeamSable to request an RMA (Return Merchandise Authorization) # Any products without an RMA# will be returned. #2- Product should be packaged with sufficient packing materials so it will prevent damage during transit. We always suggest good packaging to ensure the safety of the product. Double box is recommended.
#3- Ship RMA back to TeamSable's Service center Customer is responsible for inbound shipping cost to TEAMSable INC.
#4- Upon reception of RMA product TEAMSable will perform the following: TeamSable Repair will include a full diagnostic, service, test, and burn-in to ensure the product is fully working before returning.
#5- TEAMSable will repair or replace any defective product still under warranty with new or equivalent. We use new or reconditioned units/parts to repair or replace all products
#6- TeamSable will be responsible for Ground Shipping cost back to customer.
Customer can request Expedited shipping, and will be responsible for cost difference.
First 90 Days Warranty First 90 Days: #1- Contact TeamSable to request an RMA x-ship Overnight Replacement (Return Merchandise Authorization) #. We will provide a RMA#, and details on the Overnight replacement. Customer will fill out a consent form and agree to terms for replacement. A Credit card needs
to be pre authorized for the amount for the RMA exchange, but will not be charged unless RMA is not received within 10 days
#2- Product should be packaged with original packing materials along with all accessories that originally came with the unit. TeamSable will provide a call tag to the customer for the RMA to be shipped back.
#3- TeamSable will ship a new replacement for Overnight delivery A replacement unit will be shipped overnight at no cost to customer.
#4- Customer must return RMA unit back to TEAMSable INC. within 10 days. We expect the RMA terminal to be shipped immediately after replacement is received. If RMA is not received within 10 days, a late fee will be applied. 1. TEAMSable INC. Warranty Policy Item
Content
Warranty
AIO Touch System
Includes Touch Screen, LCD Panel, MB, Power
3 years
Touch Monitor
Includes Touch Screen, LCD Panel, AD board, Power
3 Years
Tablet
Mechanical Failure due to workmanship
1 Year
POS Hardware
Digital Signage
1 Year
Component Memory
System RAM
3 Years
HDD, SSD
System Storage
3 Years
Peripherals MSR
3 Years
Pole Display
3 Years
Printer
3 Years
Cash Drawer
1 Year
2. Warranty Terms And Conditions All TeamSable products are new and in good working condition when sold. All warranty related services, repairs, replacements must be Authorized by TeamSable Inc. Warranty applies to New Products purchased from TeamSable Inc. or Authorized Distributor, VAR, Dealer. Warranty will be Void if failure or damaged of product is caused by user or natural cause. See below for example: 1.Any natural event such as flooding, water damage, fire, transient or power outage 2.Any trojan/ virus or malware obtained from 3rd party software 3.Any physical damage to the Product, System, Touch-Glass, external chassis, internal components. 4.Any physical damage during shipping or due to poor packaging, or miss-handling of product.
S.E.C (Upgrade from 90 Days to 3 Year OVN Rapid Replacement Service) Sensible Extensive Coverage 3 Year Overnight Replacement Warranty S.E.C: Can be purchased during ordering or up to 90 days from Invoice. Please contact sales rep
for pricing. Overnight Replacement Warranty starts from Invoice date, for 3 years. This warranty is limited to USA and Canada (Excluding Alaska and Hawaii).
#1- If S.E.C was purchased and unit fails within a 3 year warranty period, Contact TEAMSable Inc. to request an RMA (Return Merchandise Authorization) #. Tech Support will validate and provide a RMA# if required, Customer will fill a consent form and agree to terms for replacement. A Credit card needs to be pre authorized for the amount for the RMA exchange, but will not be charged unless RMA is not received within 10 days
#2- Product should be packaged with sufficient packing materials so it will prevent damage during transit. TeamSable will provide a call tag to the customer for the RMA to be shipped back.
#3- TEAMSable will ship for Overnight Delivery a new or equivalent unit back to the customer A replacement will be shipped at no cost to customer
#4- RMA unit MUST be received by TEAMSable within 10 days to avoid any charges for the replacement We expect the RMA unit to be shipped immediately after replacement has been received.
