Technical Newsletter

Transcript

Technical Newsletter By: Technogym After Sales Service 01 14 N. 122 – January/February 2014 Summary Service Products • Products for maintenance: Lubricants and adhesives • Products for equipment cleaning ARTIS CARDIO Line • ARTIS RECYCLE SW UPDATE • UNITY, U-TV, U-GO: It is important to enter the SN RUN ARTIS • Power supply interruption problem • RUN ARTIS: Important positioning notes • RUN ARTIS: Treadmill cleaning notes ARTIS STRENGTH Line • U-GO Strength: SW update problem New Bike Excite • Noisy pedal axle RUN NOW Excite • ALE WIN introduction models on EUROPEAN Selection Line • Front weight stack guard breakage • Multipower: Difficulty hooking the barbell KINESIS STATION Line • Exercise table sticker – NFC card OMNIA Line • Checking equipment fixed to the ground PLURIMA Line • Brackets for fixing on ground ARKE Line • Accessories holder: object holder fixing inserts coming out • PENDULUM ARKE: Handgrip assembly/suction cup assembly breakage New RUN Forma • The display switches off but the treadmill continues to run (2) New SPAZIO Forma • The display switches off but the treadmill continues to run (2) New Bike Forma • Noisy pedal axle Element Line • DAP: “Powermode” elastic band unhooking problems • PA07 Horizontal Bench: Levelling problems • Multipower: Difficulty hooking the barbell • PA03-PA05-PA06: Eliminated wheel assemblies Technogym After Sales Service: e-mail: [email protected] - fax: +39-0547-650150 Copyright® Technogym – all rights reserved - reproduction prohibited Introduction Reading the Newsletters is easier! To make it easier for you to read the Newsletters by immediately seeing the type of news they contain, new icons have been placed alongside the title. The table below gives a key to the icons used. Important Change Technical Change The news item contains information on the solution of known problems. The change may have an impact on the safety of users or on possible damage to the equipment. The change may involve improvement, developments, or just changes to the appearance of the product. Useful Information Useful Tools SW Releases The news item contains specific or more detailed product information. The news item contains information regarding useful tools, equipment or products. The news item contains information regarding new versions of SW. Solution to a Problem page 1 Copyright® Technogym – all rights reserved – reproduction prohibited Service Products TN 2014/01 - 11 March 2014 Summary • 2014/01 Products for maintenance: Lubricants and adhesives • Products for equipment cleaning S e r v i c e P r o d u c t s Products for maintenance: Lubricants and adhesives Given the difficulties faced for shipping some products needed for maintenance on TG equipment due to their chemical characteristics, an operation was conducted to find commercial products with the same properties that can be found directly in each country without needing to order them from Technogym. The new lubricating products identified are indicated in the file “Direction for use: Adhesives and Lubricants” which you can find in the accessories section of iSP (exploded-view drawings distribution platform) are all produced by KLUBER and can be found anywhere. Products for equipment cleaning We would like to remind and emphasise once again that to clean Technogym equipment we recommend using water or at the very most neutral soap. Do not use chemical products and in any case any product containing: caustic soda, sodium metasilicate and butoxyethanol as they can damage the paint used, altering the colour and surface finish. page 1 Copyright® Technogym – all rights reserved – reproduction prohibited ARTIS CARDIO Line TN 2014/01 - 11 March 2014 Summary • 2014/01 • ARTIS RECYCLE SW UPDATE UNITY, U-TV, U-GO: It is important to enter the SN ARTIS RECYCLE SW UPDATE As already mentioned in the 2013/007 News Flash, we would like to remind you that to correctly carry out and complete the SW update for ARTIS RECYCLE equipment (Selfpowered), you must pedal during the entire upload time at a speed of 50-70 RPM or 80-100 SPM so that the equipment does not switch off due to a flat battery. In order to get around the need to pedal during the entire update you can use an external power supply which should be connected to the display to keep it powered continuously. Below is the correct procedure to update all the RECYCLE equipment. Procure the following components: - 0WR00755AA: Power supply (ref.1) NOTE: This is the auxiliary power supply used on Run and Run NOW with VISIOWEB. 0WCU0418AB: power supply-ARTIS display CPU connection cable (ref.2). Power supply cable for power supply (specific by country) (ref.3). A R T I S L i n e WE RECTIFY, on the other hand, that from SW version 3.12.155 for U-TV models and for all the versions on U-GO, even if the update is interrupted due to the equipment switching off, the SW on the CPU IS NOT IRREPARABLY DAMAGED but the previous SW is automatically restored. Proceed as follows: 1. Remove the rear cover of the display and disconnect the display power supply cable coming from the low kit. 2. Connect the cable 0WCU0418AB (ref.2) to the power supply 0WR00755AA (ref.1). Connect the power supply to an operational electrical socket using a normal power supply cable (ref.3). 3. Connect the cable 0WCU0418AB to the CPU. WARNING: a communication error will appear on the display. Ignore the error and enter the specific menu to update the SW. 4. Carry out the update as described in the detailed procedure in the service manual without disconnecting the power supply. 5. At the end of the update reconnect the equipment cabling and close the rear display guard. 6. Ensure correct operation of the equipment. page 1 Copyright® Technogym – all rights reserved – reproduction prohibited ARTIS CARDIO Line TN 2014/01 - 11 March 2014 2014/01 UNITY, U-TV, U-GO: It is important to enter the SN A R T I S L i n e We would like to emphasise once again the importance of correctly entering the SN of the equipment when replacing the entire display assembly. In particular remember that, in the event that the equipment is connected to a network, the SN allows the connected equipment to be identified by remote applications (Asset, Communicator etc.). Moreover, if the SN is not entered and the generic factory setting “SERIAL_NUMBER” remains, each time the equipment is started all the settings relative to the TV function such as the channel list will be reset. page 2 RUN ARTIS TN 2014/01 - 11 March 2014 Summary • 2014/01 • Power supply interruption problem RUN ARTIS: Important positioning notes • RUN ARTIS: Treadmill cleaning notes Power supply interruption problem We have ascertained that in most cases where a problem is reported due to a temporary loss of power or switching off of the equipment during exercising, the problem is primarily due to the disconnection of the power supply cable from the socket in the power input box where the on switch is located. A R T I S L i n e In order to avoid generating these problems and consequently having to manage service calls, it is important that both during the installation phase and during any technical operation, the power supply cable is appropriately connected and secured to the machine with a cable tie as illustrated in the photo below. It should be noted that correct securing must be carried out leaving a bit of extra cable between the socket on the power intake box and the cable tie so that there is a bit of margin in the event of tugging, preventing this from affecting the socket immediately. RUN ARTIS: Important positioning notes To prevent the treadmills from shifting from their position during operation, moving them out of alignment and requiring repositioning, it is very important to check: 1. the level placement of the equipment, correctly levelling the rear feet; 2. careful cleaning of the bottom part of the feet and the floor with water and alcohol in order to ensure the best grip conditions for the foot on the floor. Obviously we recommend checking and proceeding as specified above, both during installation and after maintenance operations. page 1 Copyright® Technogym – all rights reserved – reproduction prohibited RUN ARTIS TN 2014/01 - 11 March 2014 2014/01 RUN ARTIS: Treadmill cleaning notes As regards various reports that we have received concerning early deterioration of the treadmill belt, it was ascertained that in many cases the signs pointed out by the customer as effects of wear were actually due only to the various users dragging their shoes, especially when positioned on the side platforms with the treadmill still in motion. A R T I S L i n e The solution to this report is in most cases a simple cleaning of the treadmill using a wet sponge with water and neutral soap. Clean before proceeding with replacement of the belt. page 2 ARTIS STRENGTH Line TN 2014/01 - 11 March 2014 Summary • 2014/01 U-GO Strength: SW update problem U-GO Strength: SW update problem Please note a possible problem that could occur when attempting to update a U-GO device on ARTIS STRENGTH equipment using the Equipment Software Loader 2. First of all remember that in order to update a U-GO device on ARTIS STRENGTH you must use a version of Equipment Software Loader 2 equal to 1.1.0.0 or newer with DB version 2.3 or newer. This problem can be resolved by installing the DFuse driver before beginning the update procedure. This driver allows communication between the PC and the U-GO device. You can find the setup file downloadable on TG Direct in the same section where you can download the Equipment Software Loader 2 setup and DB. A R T I S L i n e The problem that occurs once the device is connected to the PC and the SW update command is launched, is a “device not found” error (see photo below). The operation is required if you use a PC with OS up to and including Windows 7. If the problem persists after installing DFuse it may be necessary to update the USB device detection drivers from the control panel (Control panel  Device manager USB controllers). page 1 Copyright® Technogym – all rights reserved – reproduction prohibited ARTIS STRENGTH Line TN 2014/01 - 11 March 2014 2014/01 A R T I S L i n e Device correctly found by the PC page 2 NEW Bike Excite TN 2014/01 - 11 March 2014 Summary 2014/01 • Noisy pedal axle Noisy pedal axle E x c i t e L i n e To resolve a problem related to noise coming from the pedal axle the spacer located on the axle between the two bearings on the frame was modified (ref. 1 in figure below). The code of the modified component is 0B002345AB. The first machines manufactured with this solution have SN: DAC23L14000071 DAC24L14000079 DAC2ML14000005 DAC33L14000031 DAC33V14000063 DAC33W14000001 DAC33Y14000103 DAC34L14000153 DAC3ML14000004 CAC23L14000001 CAC24L14000002 CAC33L14000001 CAC34L14000001 Considering that the above operation requires disassembling the bearings on the frame (ref.3), we recommend carefully checking and evaluating the replacement of these components. page 1 Copyright® Technogym – all rights reserved – reproduction prohibited RUN NOW Excite TN 2014/01 - 11 March 2014 Summary • 2014/01 ALE WIN introduction on EUROPEAN models ALE WIN introduction on EUROPEAN models The latest generation of drive, named ALE WIN, has been introduced on models for the European market. It will soon and progressively be introduced also on the other models of the range. The differences between a machine equipped with the new ALE WIN drive and one featuring ALE MET are: LED MODELS: new drive, new switch/power input box model, specific connecting cable between drive and display and two regulating brackets for assembly in the motor compartment. ALE WIN drive must be configured with a specific Firmware version (≥ 2.78) • VISIOWEB/UNITY MODELS: new drive , new switch/power input box model, specific connecting cable between drive and display and two regulating brackets for assembly in the motor compartment; furthermore, it is no longer necessary to use the additional power unit. ALE WIN drive must be configured with a specific Firmware version (≥ 2.78). E x c i t e L i n e • For the new electronics it is COMPULSORY that a new model of ROLLERS and BELT are used on the equipment with new, even higher performance materials. The new rollers are interchangeable with the previous ones, therefore from now on only this model will be available, whereas for the belt the correct association must be maintained on the various models. In the exploded-view drawings you will find all the elements to select the correct component. The first machines manufactured with this drive, the new rollers and new belt have SN: DAK6EL13001208 DAK81Y13000509 DAK9EY13000067 DAK61L13000011 DAK82L13000286 DAK91L13000002 DAK8EV13000266 DAK82V13000043 DAK91V13000001 DAK8EL13001000 DAK82Y13000527 DAK91Y13000020 DAK81V13000054 DAK9EL13000067 DAK92V13000002 DAK81L13000107 DAK9EV13000005 DAK92Y13000015 The previous model drives remain available as spare parts and in any case you can find the various codes in the relative exploded-view drawings. page 1 Copyright® Technogym – all rights reserved – reproduction prohibited Selection Line TN 2014/01 - 11 March 2014 Summary • 2014/01 • Front weight stack guard breakage Multipower: Difficulty hooking the barbell Front weight stack guard breakage S e l e c t i o n L i n e To resolve the problem in question and to limit the cases of front weight stack guard breakage due primarily to the projections in which the screws to fix it to the frame giving way, the material used for production of the guard was changed. The new material has a much higher resistance to withstand stress and above all its mechanical resistance characteristics have been altered with much slower flexibility even in less than ideal environmental conditions (strong temperature shifts, prolonged exposure to sunlight, high humidity). The codes relative to the new parts are shown in the exploded view drawings of the equipment. Multipower: Difficulty hooking the barbell To improve the coupling and fixing of the hook plates (ref.5) on the barbell so that they do not revolve around themselves while hooking them on the frame pins with relative danger to the user, a few modifications were made to the involved parts. In particular: 1. The barbell (ref. 8) was modified with grooving on the area where the hooks are mounted in order to increase the friction between the two parts. The code for the new barbell, entirely interchangeable with the previous one, is 0P000269AB. 2. The grub screws (ref. 12) used on the hook plates which pressed on the barbell have been eliminated. The SN of the first piece of equipment manufactured with this solution is M95313100399. page 1 Copyright® Technogym – all rights reserved – reproduction prohibited Element Line TN 2014/01 - 11 March 2014 Summary • 2014/01 DAP: “Powermode” elastic band unhooking problems • PA07 Horizontal Bench: Levelling problems • Multipower: Difficulty hooking the barbell • PA03-PA05-PA06: Eliminated wheel assemblies DAP: “Powermode” elastic band unhooking problems L i n e To resolve the problems that lead to the “Powermode” elastic band unhooking during use some modifications were made to various components of the system. The new solution is not interchangeable with the previous one and can be implemented only through the use of an upgrading kit available for order with code R0007034AA for models with standard weight stack and R0007033AA for models with oversize weight stack. All the codes involved can be seen in any case on the exploded view drawings. The SN of the first piece of equipment manufactured with this solution is MB4313100764. PA07 Horizontal Bench: Levelling problems To resolve the problems connected with levelling the bench in particular floor conditions, 4 adjusting feet were replaced with a model that allows greater adjustment range. The code for the new foot, entirely interchangeable with the previous one, is 0G000418AA. E l e m e n t Multipower: Difficulty hooking the barbell To improve the coupling and fixing of the hook plates (ref.5) on the barbell so that they do not revolve around themselves while hooking them on the frame pins with relative danger to the user, a few modifications were made to the involved parts. In particular: 1. The barbell (ref. 8) was modified with grooving on the area where the hooks are mounted in order to increase the friction between the two parts. The code for the new barbell, entirely interchangeable with the previous one, is 0P000269AB. 2. The grub screws (ref. 12) used on the hook plates which pressed on the barbell have been eliminated. The SN of the first piece of equipment manufactured with this solution is MB8313100692. page 1 Copyright® Technogym – all rights reserved – reproduction prohibited Element Line TN 2014/01 - 11 March 2014 2014/01 PA03-PA05-PA06: Eliminated wheel assemblies E l e m e n t L i n e On the benches in question a modification was made which eliminates the 2 wheel assemblies, replacing them with as many rubber feet fixed to the frame. The new solution, illustrated above and detailed on the relative exploded-view drawings, is not interchangeable with the previous one because some modifications were made to the frame. The first PA05 bench manufactured with this new solution has SN PA0513101204. This solution will also be introduced on the PA03 and PA06 benches soon. page 2 Kinesis Station 2014/01 TN 2014/01 - 11 March 2014 Summary • Exercise table sticker – NFC card Exercise table sticker – NFC card K i n e s i s S t a t i o n We would like to remind you that, as indicated in a note on the “Exercise table” sticker in the exploded-view drawings, if the sticker is replaced the NFC card attached right below must also be ordered because it cannot be recovered. page 1 Copyright® Technogym – all rights reserved – reproduction prohibited OMNIA 2014/01 TN 2014/01 - 11 March 2014 Summary • Checking equipment fixed to the ground Checking equipment fixed to the ground O M N I A An empirical instrument is available to check whether the installation instead of the assembly after any technical operations that requires the equipment to be disconnected from the ground was carried out correctly and whether the anchors used guarantee correct holding in terms of safety. In particular this is a spring which, screwed onto the anchors, applies a force equal to the force that these anchors must guarantee so that the exercise can be done safety in accordance with the indications in the installation and user manual. This simple instrument is available for order with code R0007018AA which also comes with the relative instructions for use. page 1 Copyright® Technogym – all rights reserved – reproduction prohibited Plurima 2014/01 TN 2014/01 - 11 March 2014 Summary • Brackets for fixing on ground Brackets for fixing on ground P l u r i m a The brackets for fixing the PLURIMA line equipment on the ground are now available for order. The kit with 2 brackets is available for order with code T0000375AA-GZ. In the illustration below depicts assembly on an MF65, but the principle is the same on all other configurations. In this specific case 4 brackets are needed, therefore 2 kits. page 1 Copyright® Technogym – all rights reserved – reproduction prohibited ARKE TN 2014/01 - 11 March 2014 Summary • • 2014/01 Accessories holder: object holder fixing inserts coming out PENDULUM ARKE: Handgrip assembly/suction cup assembly breakage Accessories holder: object holder fixing inserts coming out It is possible that on the first object holders manufactured, both wall A0000596 and floor A0000595 mounted, cases of objects falling from the accessories holder may occur due to the threaded inserts on the wood walls coming out. To resolve the problem a kit is available to replace all the inserts present with larger external diameter inserts. The kit and relative instructions are available for order with codes R0007053AA for A0000596 and R0007054AA for A0000595. A R K E PENDULUM ARKE: Handgrip assembly/suction cup assembly breakage To resolve problems of handgrip breakage (Ref.1) on the Pendulum ARKE the material used to make it has been changed. The new solution, completely interchangeable with the previous one, is available for order with code W0006708AF. The first product with this solution has SN A000059813000454. For the same problems with early breakage the material that the suction cup locking lever is made with was also changed (Ref.2). The new solution, completely interchangeable with the previous one, is available for order with code R0006731AC. page 1 Copyright® Technogym – all rights reserved – reproduction prohibited NEW Run Forma TN 2014/01 - 11 March 2014 Summary • 2014/01 The display switches off but the treadmill continues to run (2) P r o f e s s i o n a l H o m e The display switches off but the treadmill continues to run (2) In addition to the indications in TN 2013/02 relative to the problem in question, if the problem persists the equipment keypad must also be replaced, ordering the code shown on the relative exploded-view drawings. The new keypad is thicker than the previous one and less likely to undergo electrostatic type disturbances. page 1 Copyright® Technogym – all rights reserved – reproduction prohibited NEW Spazio Forma TN 2014/01 - 11 March 2014 Summary • 2014/01 The display switches off but the treadmill continues to run (2) P r o f e s s i o n a l H o m e The display switches off but the treadmill continues to run (2) In addition to the indications in TN 2013/02 relative to the problem in question, if the problem persists the equipment keypad must also be replaced, ordering the code shown on the relative exploded-view drawings. The new keypad is thicker than the previous one and less likely to undergo electrostatic type disturbances. page 1 Copyright® Technogym – all rights reserved – reproduction prohibited New Bike Forma TN 2014/01 - 11 March 2014 Summary 2014/01 • Noisy pedal axle Noisy pedal axle P r o f e s s i o n a l H o m e To resolve a problem related to noise coming from the pedal axle the spacer located on the axle between the two bearings on the frame was modified (ref. 1 in figure below). The code of the modified component is 0B002345AB. The first machines manufactured with this solution have SN: DDC53L14000279 Considering that the above operation requires disassembling the bearings on the frame (ref.3), we recommend carefully checking and evaluating the replacement of these components. page 1 Copyright® Technogym – all rights reserved – reproduction prohibited