- Technical Solutions Australia

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HC2006 Technical Manual Issue 4.2 - Company Confidential Possum HC2006 SERO! Telephone Technical Manual firmware version 2.00+ © POSSUM LIMITED, 2009 8 FARMBROUGH CLOSE STOCKLAKE PARK INDUSTRIAL ESTATE AYLESBURY BUCKS HP20 1DQ TELEPHONE FAX E-Mail WEBSITE (from UK) 01296 461000 (International) 00441296461000 01296 461001 [email protected] http://www.possum.co.uk Notice Possum Limited reserves the right to make improvements to this guide or the products it describes at any time and without further notice. Address queries about the product or this technical manual to Possum Limited at the above address. This manual is copyrighted and all rights are reserved. No part of this guide or the product it describes may be reproduced by any means or in any forms, without prior consent in writing from Possum Ltd Distributed by Technical Solutions Australia www.tecsol.com.au CONTENTS PAGE 1. Introduction ...................................................................................................................... 7 General notes….............................................................................................................................................. 7 ‘Reduced Function’ mode (RF)… ............................................................................................................................ 7 2. List of features ................................................................................................................. 8 3. Getting Started ................................................................................................................. 9 Battery Connection ......................................................................................................................................... 9 Fitting the internal batteries… ................................................................................................................................. 9 External connections....................................................................................................................................... 9 Telephone line… .................................................................................................................................................... 9 Handset… .............................................................................................................................................................. 9 Headset… .............................................................................................................................................................. 9 Mains Adaptor…................................................................................................................................................... 10 Fitting the unit… ................................................................................................................................................... 10 4. Getting to know SERO!.................................................................................................. 10 Functions of keys… ...................................................................................................................................... 10 Display Symbols ........................................................................................................................................... 12 Warning Symbols… .............................................................................................................................................. 12 5. Using the Telephone ...................................................................................................... 13 Answering calls… ......................................................................................................................................... 13 Transferring calls… ....................................................................................................................................... 13 Transferring from handset to hands-free (speaker phone)… .................................................................................. 13 Transferring from handset to headset… ................................................................................................................ 13 Transferring from headset / hands-free to handset… ............................................................................................. 13 Transferring from headset to hands-free (speaker phone)… .................................................................................. 13 Transferring from hands-free to headset… ............................................................................................................ 13 Ending calls…............................................................................................................................................... 13 ‘Manual’ end call… ............................................................................................................................................... 13 ‘Automatic’ end call… ........................................................................................................................................... 13 Making calls… .............................................................................................................................................. 14 Dialling ‘manually’… ............................................................................................................................................. 14 Dialling if call lock is ‘ON’…................................................................................................................................... 14 Dialling from the ‘Phone Book’… ........................................................................................................................... 14 Dialling from the ‘Calls List’…................................................................................................................................ 14 Dialling from the ‘Redial List’… ............................................................................................................................. 15 Last Number Redial… .......................................................................................................................................... 15 General information about dialling… ............................................................................................................. 15 Emergency Services calls….......................................................................................................................... 16 6. Speaker & Microphone/Earpiece Volume Adjustment ................................................ 17 ‘Handset’ volume adjustment…............................................................................................................................. 17 ‘Hands-free’ (speaker phone) volume adjustment… ............................................................................................... 17 ‘Headset’ volume adjustment…............................................................................................................................. 17 7. Incoming Call and Ringing Options ............................................................................. 18 ‘Distinctive’ ringing…..................................................................................................................................... 18 ‘Do not disturb’ (DND) mode… ...................................................................................................................... 18 Ringing mute… ............................................................................................................................................. 18 ‘Go-to’ answer phone… ................................................................................................................................ 18 ‘Withheld’ numbers to answer phone… ......................................................................................................... 18 Caller ‘name’ announce… ............................................................................................................................. 19 Caller ‘number’ announce… .......................................................................................................................... 19 Missed calls indication… ............................................................................................................................... 19 8. The Phonebook .............................................................................................................. 20 Browsing or selecting a record…................................................................................................................... 20 The display of phone numbers…........................................................................................................................... 20 Scrolling the phone list alphabetically or numerically… .......................................................................................... 20 Choosing a phone book contact by its first letter…................................................................................................. 21 Choosing a phone book contact by its memory location (00-99)….......................................................................... 21 Announcing phone book contacts… .............................................................................................................. 21 Exiting / quitting the phone book… ................................................................................................................ 21 Exiting manually… ................................................................................................................................................ 21 Exiting automatically … ........................................................................................................................................ 21 Adding a new phone book contact… ............................................................................................................. 22 Choosing the memory location… .......................................................................................................................... 22 Adding the ‘contact details’… ........................................................................................................................ 22 SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 2 of 108 www.tecsol.com.au Entering the name…............................................................................................................................................. 22 Entering the number….......................................................................................................................................... 23 Selecting the ‘call type’… ...................................................................................................................................... 23 Selecting ‘VIP’…................................................................................................................................................... 23 Keep number private… ......................................................................................................................................... 24 Use for ‘emergency contact’… .............................................................................................................................. 24 Recording a name…............................................................................................................................................. 24 Editing an ‘existing’ phone book contact… .................................................................................................... 25 Choosing the contact to edit… .............................................................................................................................. 25 Selecting the contact to edit…............................................................................................................................... 26 Changing the contact details… ............................................................................................................................. 26 Entering the ‘name’… ........................................................................................................................................... 26 Entering the ‘number’… ........................................................................................................................................ 27 Selecting the ‘call type’… ...................................................................................................................................... 27 Is this a VIP? ........................................................................................................................................................ 27 Keep number private? .......................................................................................................................................... 27 Use for ‘emergency contact’? ................................................................................................................................ 28 Recording a ‘name’… ........................................................................................................................................... 28 Characters available for Contact Names… .................................................................................................... 28 Deleting an ‘existing’ phone book contact… .................................................................................................. 29 Choosing the contact to delete… .......................................................................................................................... 29 Selecting and deleting a contact… ........................................................................................................................ 30 Using the phone book while ‘off-hook’…........................................................................................................ 30 Phone book data storage…........................................................................................................................... 30 9. Recorded Phrases ......................................................................................................... 31 About Phrases… .................................................................................................................................................. 31 Accessing phrases… ............................................................................................................................................ 31 Browsing / selecting a phrase… ............................................................................................................................ 31 Playing a ‘phrase’….............................................................................................................................................. 31 Playing a ‘digit’… .................................................................................................................................................. 31 Options ‘during’ playback… .................................................................................................................................. 31 Quitting / exiting phrase mode… ........................................................................................................................... 32 Adding a new phrase… ................................................................................................................................. 32 Choosing a phrase ‘location’… .............................................................................................................................. 32 Adding a phrase ‘description’… ............................................................................................................................. 32 Characters available for Phrase descriptions… ............................................................................................. 32 Recording a phrase… ................................................................................................................................... 33 Auto recording… .................................................................................................................................................. 33 Summary of Key functions for recording…............................................................................................................. 33 Phrase ‘storage’… ........................................................................................................................................ 34 10. The Calls & Redial Log ................................................................................................ 35 The Calls Log… ............................................................................................................................................ 35 Accessing the calls log… ...................................................................................................................................... 35 Using the calls log…in standard operating mode ................................................................................................... 35 Using the calls log…in reduced function mode....................................................................................................... 35 The Redial Log… .......................................................................................................................................... 35 Accessing the redial log…..................................................................................................................................... 36 Using the redial log…in normal operating mode..................................................................................................... 36 Using the redial log…in reduced function mode ..................................................................................................... 36 Call & Redial log ‘storage’… ......................................................................................................................... 36 11. The Answer Phone ....................................................................................................... 37 About the answer phone… ............................................................................................................................ 37 Number of received messages… .......................................................................................................................... 37 Answer phone setup… .................................................................................................................................. 37 Switching the answerphone on and off…....................................................................................................... 37 ‘Reviewing’ (listening to) messages in ‘Standard Mode’… ............................................................................. 37 ‘Standard Mode’ key functions… ........................................................................................................................... 38 Reviewing (listening to) messages in ‘Reduced Function Mode’ (RF)… ......................................................... 38 ‘Caller’ operation whilst answering… ............................................................................................................. 38 ‘User’ (from the Sero!) operation whilst answering… ..................................................................................... 39 Memo Recording… ....................................................................................................................................... 39 Reviewing Memos…............................................................................................................................................. 39 Outgoing messages…................................................................................................................................... 40 Selecting / listening to the outgoing messages ‘Standard Mode’… ......................................................................... 40 Stopping out going message playback… ............................................................................................................... 40 Selecting / listening to the outgoing messages in ‘Reduced Function’ (RF) mode… ................................................ 40 Recording new outgoing messages… ................................................................................................................... 40 Deleting / restoring out going messages to default (factory) messages…................................................................ 41 SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 3 of 108 www.tecsol.com.au Call ‘waiting’ indication… .............................................................................................................................. 41 Remote Access… ......................................................................................................................................... 42 Procedure for accessing messages… ................................................................................................................... 42 Changing remote access PIN code… .................................................................................................................... 42 12. Help Call........................................................................................................................ 43 Help call in ‘Simple’ mode….......................................................................................................................... 43 Help call in ‘Automatic’ mode… ..................................................................................................................... 43 Automatic Help Call operation… ........................................................................................................................... 44 Notes…................................................................................................................................................................ 44 ‘Help’ contact numbers… .............................................................................................................................. 45 Help call ‘message recording’… .................................................................................................................... 45 ‘Recording’ the help call message…...................................................................................................................... 45 Playing / reviewing the help call message… .......................................................................................................... 45 13. Phone Settings (SETUP).............................................................................................. 46 Changing Settings… ..................................................................................................................................... 46 PIN Codes… ........................................................................................................................................................ 46 Selecting a Group … ............................................................................................................................................ 47 Choosing a setting................................................................................................................................................ 47 Changing the settings values ................................................................................................................................ 48 List of Settings…........................................................................................................................................... 48 Announcement volume (requires ‘Basic’ PIN or higher)….............................................................................. 48 Set time & date….......................................................................................................................................... 48 Set the Date…...................................................................................................................................................... 48 Set the time… ...................................................................................................................................................... 48 Time display format…........................................................................................................................................... 49 Setup answer phone (requires ‘Basic’ PIN or higher)… ................................................................................. 49 Answer phone rings… .......................................................................................................................................... 49 Answer Phone PIN…............................................................................................................................................ 49 Immediate answer…............................................................................................................................................. 49 Monitor Volume…................................................................................................................................................. 49 Setup Ringing…............................................................................................................................................ 50 Ringer Volume… .................................................................................................................................................. 50 Ring tone std… .................................................................................................................................................... 50 Ring tone in PBook… ........................................................................................................................................... 50 Ring tone VIP… ................................................................................................................................................... 50 Announce known call… ........................................................................................................................................ 50 Call Control (requires ‘Supervisor’ PIN or higher)… ....................................................................................... 50 Require PIN for calls? ........................................................................................................................................... 50 Call Lock PIN… .................................................................................................................................................... 51 Dial prefix… ......................................................................................................................................................... 51 Prefix emergency numbers? ................................................................................................................................. 51 Auto hang-up (mins)….......................................................................................................................................... 51 Area Code (USA/Canada only)… .......................................................................................................................... 51 Set Functionality (requires ‘Carer’ PIN or higher)… ....................................................................................... 52 Allow phone book edit?......................................................................................................................................... 52 Sort phone book by name? ................................................................................................................................... 52 Allow phrase recording? ....................................................................................................................................... 52 Enable phrases? .................................................................................................................................................. 52 Enable answer phone? ......................................................................................................................................... 52 Announce keys?................................................................................................................................................... 52 Announce name in phone book logs?.................................................................................................................... 52 Announce warnings? ............................................................................................................................................ 52 Enable help key? .................................................................................................................................................. 52 Autonomous help call? ......................................................................................................................................... 52 Record help message? ......................................................................................................................................... 52 Reduced Function? .............................................................................................................................................. 52 Phr. 49 ends call? ................................................................................................................................................. 52 Play phrase 1 on answer… ................................................................................................................................... 52 Eng. Use Only Settings (Requires ‘Engineer’ PIN)… ..................................................................................... 53 Display contrast… ................................................................................................................................................ 53 Use accented characters? .................................................................................................................................... 53 Gewa IR start channel… ....................................................................................................................................... 53 Gewa IR end channel… ........................................................................................................................................ 53 Gewa start function… ........................................................................................................................................... 53 Possum IR group… .............................................................................................................................................. 53 ‘Accept’ Old Possum IR codes…........................................................................................................................... 53 Default to headset… ............................................................................................................................................. 53 Enable headset? .................................................................................................................................................. 53 Hands free mode… .............................................................................................................................................. 53 SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 4 of 108 www.tecsol.com.au Auto secrecy… ..................................................................................................................................................... 54 Caller ID mode… .................................................................................................................................................. 54 Show information…....................................................................................................................................... 54 Default setting values… ................................................................................................................................ 54 14. Optimising hands-free modes .................................................................................... 56 Operating Modes… ....................................................................................................................................... 56 Mode 0… ............................................................................................................................................................. 56 Mode 1… ............................................................................................................................................................. 56 Limitations of Mode ‘0’ and ‘1’…............................................................................................................................ 56 Mode selection….................................................................................................................................................. 56 Behaviour in hands-free modes… ................................................................................................................. 57 Practical considerations…..................................................................................................................................... 57 Echo cancelling…................................................................................................................................................. 57 15. Infrared remote control set up .................................................................................... 58 Using ‘old’ Possum codes….......................................................................................................................... 58 Programming IR transmitters to use ‘old’ Possum codes’….................................................................................... 58 ‘Possum COMPANION 1800 A/B’…...................................................................................................................... 58 ‘Possum Primo!’ / ‘HC1400’… ............................................................................................................................... 59 ‘SRS 100’ / ‘Intellec’ – using ‘old’ possum codes… ................................................................................................ 59 ‘SRS Lite’ - using ‘old’ possum codes… ................................................................................................................ 59 Assigning specific SERO! functions to all SRS controllers… .................................................................................. 60 SRS Sero! ‘Capture Record’ for ‘old’ codes… ........................................................................................................ 60 Using ‘Possum IR Group’ codes… ................................................................................................................ 60 Setup IR transmitters to use Possum IR group codes… ......................................................................................... 61 Using SRS controllers with Possum IR Group codes… ......................................................................................... 63 SRS-Lite management software add device… ....................................................................................................... 63 SRS Intellec/100 management software add device… ........................................................................................... 63 SRS Sero! Capture Record for Group 6 ‘fast’ IR codes… ....................................................................................... 64 Using ‘Gewalink’ IR codes… ......................................................................................................................... 64 Gewa-link start channel… ..................................................................................................................................... 64 Gewa-link end channel… ...................................................................................................................................... 65 Gewa ‘Start Function’… ........................................................................................................................................ 65 Gewa-link setup examples for Gewa transmitters… ............................................................................................... 66 Using Gewa-link channels with Possum IR controllers… ........................................................................................ 66 15. Internationalisation ...................................................................................................... 67 Translation of on-screen text… ............................................................................................................................. 67 Tailoring to work with different telephone systems... .............................................................................................. 67 Tailoring to match different phone lines…...................................................................................................... 67 Alternate Line Impedance….................................................................................................................................. 67 Voice prompts…................................................................................................................................................... 68 Firmware… .......................................................................................................................................................... 68 Regulatory issues… ............................................................................................................................................. 68 Display of dates… ................................................................................................................................................ 68 Display of phone numbers… ................................................................................................................................. 68 16. Key and Warning Voice Prompts ................................................................................ 69 Recording new key names and warnings… ................................................................................................... 69 Key names/warnings recording procedure… ......................................................................................................... 69 Notes and tips about recording key names and warnings… ................................................................................... 69 List of audible prompts for keys… ......................................................................................................................... 70 List of audible prompts for general announcement and warnings… ........................................................................ 71 17. Text Prompts ................................................................................................................ 72 Previewing text prompts… ............................................................................................................................ 72 Error codes for text prompts… ...................................................................................................................... 72 18. ‘In-Country’ Evaluation Check List ............................................................................. 73 Initial preparation… ....................................................................................................................................... 73 Adjusting Settings… ............................................................................................................................................. 73 Answer phone…................................................................................................................................................... 73 Do Not Disturb (DND)…........................................................................................................................................ 73 Phone book… ...................................................................................................................................................... 73 Testing… ...................................................................................................................................................... 74 Making calls… ...................................................................................................................................................... 74 Receiving calls… .................................................................................................................................................. 74 Answer phone…................................................................................................................................................... 75 Parallel Phone Detection… ................................................................................................................................... 75 Recall .................................................................................................................................................................. 76 Reporting Problems… ................................................................................................................................... 76 Line Information ................................................................................................................................................... 76 SERO! Phone Information..................................................................................................................................... 76 SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 5 of 108 www.tecsol.com.au Details of Problem(s): ........................................................................................................................................... 76 19. Internal Jumper Links – Line Selection...................................................................... 77 Setting the Jumpers…................................................................................................................................... 77 Incorrect setting…......................................................................................................................................... 77 20. Power Supply Specifications ...................................................................................... 78 Differences from previous model (as used on phones with serial No <1500)… .............................................. 78 Standard power supply… .............................................................................................................................. 78 Using other power supplies…........................................................................................................................ 78 Approvals… .................................................................................................................................................. 79 Power Connector Information… .................................................................................................................... 79 Detailed Electrical Specification… ................................................................................................................. 79 21. SD Memory Card .......................................................................................................... 80 Size & capacity….......................................................................................................................................... 80 SD Card type notes… ................................................................................................................................... 80 SD card error codes… .................................................................................................................................. 80 22. USB… ............................................................................................................................ 80 23. Updating Firmware and Transferring files to the phone........................................... 81 Hyper Terminal Connections: Creating a New connection with Sero .............................................................. 81 Hyper Terminal Connections: Opening an existing Sero connection .............................................................. 85 Updating Sero Firmware… ............................................................................................................................ 86 Emergency update Procedure… ................................................................................................................... 88 Updating SERO! firmware v1.01 to V2.xx ...................................................................................................... 88 23. File Transfers ............................................................................................................... 90 Sending a file to the phone… ........................................................................................................................ 90 Send File Command List (i.e. PC to Phone)........................................................................................................... 92 Receiving a file from the phone….................................................................................................................. 92 Send File Command List (i.e. Phone to PC)........................................................................................................... 94 File transfer commands… ............................................................................................................................. 94 Error codes for xmodem transfers (not boot loader)… ................................................................................... 94 Information commands… .............................................................................................................................. 94 Miscellaneous commands… ......................................................................................................................... 94 24. ‘Backup’ & ‘Restore’ software .................................................................................... 96 What is the software? ................................................................................................................................... 96 Prerequisites (before installing the software)….............................................................................................. 96 Compatibility with Other Software Products… ............................................................................................... 96 Back-up Software Limitations… .................................................................................................................... 96 Preparation (before using the software)… ..................................................................................................... 97 Starting the software….................................................................................................................................. 97 Backing up the phone…. ............................................................................................................................... 98 Resetting SERO back to Factory Defaults ................................................................................................... 101 Restoring files to SERO!…. ......................................................................................................................... 103 Viewing backed up Sero files… ................................................................................................................... 106 25. Troubleshooting......................................................................................................... 107 Problems with phrases… ............................................................................................................................ 107 Cannot play any phrases… ................................................................................................................................. 107 Cannot Play Specific Phrases….......................................................................................................................... 107 Cannot add any new phrases… .......................................................................................................................... 107 Poor or Intermittent Infra Red Operation… .................................................................................................. 107 Weak IR transmitter signal…............................................................................................................................... 107 Physical Obstruction… ....................................................................................................................................... 107 Infrared Interference…........................................................................................................................................ 107 Problems with the phone book…................................................................................................................. 108 Cannot add a new contact… ............................................................................................................................... 108 Cannot edit/change an existing phonebook contact… .......................................................................................... 108 Cannot record a contact name…......................................................................................................................... 108 SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 6 of 108 www.tecsol.com.au 1. Introduction The HC2006 telephone is called SERO! (Latin meaning: “to join”) The SERO! telephone is an enhanced telephone offering many unique functions, which until now have not been available in a remote control telephone. Some of the telephones main features are … The SERO! telephone provides a feature called SSI (Secure Spoken Identity). This is an advanced caller ID feature where the telephone can identify and announce the callers name when ringing (if the caller is matched to a contact in the phone book). This enables the user to filter calls and choose to answer specific incoming calls. In addition the SERO! offers Communication Aid facility via the use of user/carer recordable phrases. These phrases can be played to a caller whilst using the telephone, or announced to a person by the user via the telephones internal loudspeaker. The telephone also offers Emergency Dialling functionality via operation of the emergency call button. Up to eight phone book contacts are dialled automatically in sequence until an appropriate call acceptance and response acknowledgement is received. In addition to standard features expected from hi specification telephones the SERO! provides remote control operation of an integral Answering Machine. This has the facility for recordable digital outgoing messages, 14 caller messages, and also remote access from a different location. General notes… ‘Reduced Function’ mode (RF)… The telephone can operate in to modes, these modes either give normal operation or reduced functionality operation When reduced function mode is set (by selecting in “Functionality” options), there are many changes to the operation of the phone. These changes make the phone easier to use, with less information on screen and fewer key functions. In addition, the ability to make changes is restricted. Key changes are listed here:     Answer phone message playback is automatic, with delete after playback, rather than interactive. Phone book selection using +/- keys only, no edit functions. Calls and redials show only last number. Various “Advanced” options are turned off. In the following notes “RF mode” is used to note differences when reduced function mode is enabled. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 7 of 108 www.tecsol.com.au 2. List of features General… Handset for conventional use Operate Phone Manually Handset earpiece/microphone volume adjustment Standard wireless/wired Headset connection Headset earpiece/microphone volume adjustment Transfer calls manually/remotely to headset/hands free Manual speaker phone operation Remote control speaker phone operation Hands Free Speaker volume adjustment while on a call Incoming Calls… Call Timer Call list for last 13 callers Display Date and time of call Display Contact No and Name if in phonebook Announce Name/Number of caller in calls list Save call to phone book Auto Hang-up (from 20 minutes to 120 minutes) Phone Memories… Easy to use Phone book Infra Red Remote programmable phone book Store 100 contacts 29 remote speed dials from Environmental Controller Scroll phone book alphabetically or numerically Enter contact name up to 20 characters including accented Record and announce 60 contact names 5S Record Time per Name Announce contact No in phone book Set Contact as Emergency Set contact as VIP Hide contact Number details Set symbol to display contact type (mobile, home work) Enable/disable user editing of phonebook Communication (Phrases)… 50 User Recordable Phrases Scroll phrase list Play phrases while off hook (speak to caller on phone) Play phrases while on hook (speak to person in room) Auto play a pre-allocated phrase on phone answer/hang up 30 seconds Record Time per phrase Display phrase name as text Enable/Disable phrase function & recording/editing Answer phone… 14 Answer phone message capacity 15 minutes Record time per answer phone message Remote control operation via Environmental control 3 user recordable out going messages Memo record facility Set number of rings before answer (1-12) remote access & remote access PIN code change auto divert withheld no's adjustable "listen in" volume Display & announce Total No/New/date and time messages Remote Control… IR control of all functions Possum IR code compatible Gewa IR Code compatible Ringing… 12 ring tones Set ring tone for VIP phonebook contacts Set ring tone for other phone contacts Set ring tone for standard/unknown caller User adjustable ringing volume ringer off "Do not disturb" all except VIP Announce "Withheld Number" when ringing Announce "International Number" when ringing Announce callers "name" if in phone book Display Name of known Caller Display Callers Number Redial… Last Number redial 14 Number Redial List Security and Protection… Keypad lock for all calls Keypad lock for all exc. Emergency Numbers Keypad lock for all exc. Phonebook Programmable keypad lock code Call restriction to ban certain numbers 2 Prefix Numbers requiring pin code to dial Hide digits when on call (home banking) Emergency Dialling… Dedicated Emergency Dial Button Remote IR Pendant (optional) Help Call activated announcement User can cancel Help Call User Recordable Help message Simple Help Call function (dials 1 contact) Automatic Help call function (dials up to 8 contacts) User can change help call contacts No's Enable/disable help call function Power and Warnings… Internal Battery Backup Rechargeable batteries Low Battery Warning (audible & visual) Mains Disconnected Warning (audible & visual) Phone Line Disconnect Warning (audible & visual) Mute Warnings feature SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 8 of 108 www.tecsol.com.au 3. Getting Started For fitting and installation always refer to the Fitting and Installation Guide - (Part Number 034-689). Battery Connection Fitting the internal batteries… The internal battery backup (consisting of 5 NMH AA rechargeable batteries) is located in a battery holder compartment on the underside of the keypad/display assembly. It is accessed by removing the keypad from the phone using a special tool or key (refer to the HC2006 Fitting and installation Guide). External connections Telephone line… The telephone operates only with analogue telephone lines which are ‘Tone’ dialling. The SERO! is not compatible with ‘Pulse’ dialling networks Broadband line… When connecting the telephone to a line which is Broadband (for computer internet access) an ASDL Micro filter must always be used. This is connected between the telephone line wall socket and the telephones jack lead. Possum recommend a BT ADSL MF50 Micro filter (Part Number 034-612). Switchboard line… In some circumstances the telephone may be installed to a PBX switchboard, (e.g. schools, Hospices etc) the telephone is only compatible with switchboards having analogue telephone lines. Connecting to the telephone line… Connect the RJ type connector on one end of the phone wire to the line jack socket on the underside of the telephone. Use the cable channel to route the line wire out from the rear of the unit. Locate the telephone within 2.75 Meters of the telephone line wall jack, and connect the other end of the line wire to the telephone line wall jack socket. Handset… On the left hand side of the SERO! telephone there are two mini RJ telephone connector sockets. Connect the handset to the socket nearest the front of the phone, marked ‘Handset’. If the unit is to be wall mounted or raised from a flat surface then the handset hook will need to be removed then rotated 180° and reinserted to ensure that the handset is retained on hook and does not slip from the telephone when raised or wall mounted. Headset… On the left hand side of the SERO! telephone there are two mini RJ telephone connector sockets. The socket nearest the rear is for the headset connection. The headset port allows the connection of a standard analogue headset (or second handset). It is compatible with most headsets, including older ones that use a 5V supply. To allow headset operation the setting ‘Enable Headset’ must be set to ‘yes’ in Engineer only settings. If the headset is not enabled (or not detected) the headset button on the keypad works as a second ‘hands free’ button. If ‘Enable Headset’ is enabled, phones with serial number 1500> detect the connection of the headset automatically – if headset operation is enabled, but no headset is physically connected, the headset button works as hands free. Connecting the headset… Normally the headset will be detected on powering up the phone. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 9 of 108 www.tecsol.com.au If the headset is connected subsequently, simply press the Setup key twice (the basic pin is required in reduced function mode) so that the phone detects the headset. Note that there is a longer pause on leaving set-up mode when headset is enabled. Jabra GN9120 Wireless DECT Headset… Connect the headset lead from the Jabra DECT base station into the headset socket on the telephone. Do not disconnect the handset from the SERO! and do not connect the SERO! handset to the Jabra DECT base station as described in the Jabra setup guide. Practica A100-5 Wired Headset & Amplifier… The headset unit is supplied with an amplifier which must not be used with SERO! Checking the headset status… If the headset is enabled and detected, a headset symbol will be shown at the top left of the Show Information screen, available from the top set-up menu. Connect the headset lead into the socket marked ‘Headset’ nearest the rear of the SERO!. Mains Adaptor… The Mains Adaptor should be connected at all times for correct operation and battery charging. Connect the 3 PIN UK Mains plug power supply to a 13 Amp socket which is in an easily accessible location within 2.75 Metres of the telephone. Connect the DC plug of the power supply lead to the power input on the rear of the telephone. Note: On Power up (after fitting the batteries, keypad & mains adapter) ‘Clock is not set!’ ‘Set the Date’ will appear & be displayed for 1 minute, then disappear. To set the Date and Time see Telephone settings. Fitting the unit… Refer to the Installation and Fitting guide (Part No 034-689). The telephone is supplied with a universal plastic stand, the shape of the stand allows for two mounting options, achieved by reversing the orientation of the stand before attaching it to the telephone. Table mounting… The telephone can be used without any stand on a flat horizontal surface; however for a more upright viewing angle the plastic stand should be used Wall mounting… The telephone can be wall mounted using the plastic stand which is fitted in the opposite orientation to table mounting. When fitted to a wall, the telephone will be in comfortable and usable operating position. 4. Getting to know SERO! Functions of keys… - Setup Enter setup mode. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 10 of 108 www.tecsol.com.au - Recall Turn “Do Not Disturb” mode on/off (“****” must be dialled first in RF mode). (No function). Delete the last digit entered for dialling. - Enter Prepare to store a Phone Book Entry, Phrase or Outgoing Message etc… (No function in RF mode) - Cancel Clear’s any dialled number shown. - Calls Show’s the list of calling numbers. (Just number from last call in RF mode) - Redial Show’s the list of dialled numbers. (Just number from last call in RF mode) - OGM Out-Going-Message (no function in RF mode). Play/Select answer phone messages (press during replay to select) - Answer Turn on/off answer phone. - Play Shows list of answer phone messages (Automatically plays messages in RF mode) … , & Enters digits ready to make a call. - Help Make’s a help assistance call. - Phrase Allows section of announcement of a pre-recorded phrase. - Privacy Mutes periodic announcement of spoken warnings. - Headset Phone goes off-hook and dials any number shown on the display / awaits number to dial. If no headset is connected the phone switches to hands free mode. - Hands-Free Phone goes off-hook and dials any number shown on the display / awaits number to dial. - Phone Book Open’s the browser to allow selection of a number from the phone book. Note: Pressing keys “Redial” & “Answer” (pressed simultaneously) will perform a ‘software’ reset when the keys are released. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 11 of 108 www.tecsol.com.au Display Symbols Warning Symbols… These are shown for the following conditions:  No phone line is connected  Running on battery power  Low battery voltage (including when under charge)  Battery Problem (due to bad or missing back-up battery) SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 12 of 108 www.tecsol.com.au 5. Using the Telephone Answering calls… Whilst the phone is ringing, answer the call by either lifting the handset or selecting ‘Hands-Free’ ‘Headset’. or selecting Alternatively send the appropriate IR command from the remote control transmitter. Transferring calls… When connected on a call it is possible to transfer between handset/hands free/headset by pressing the appropriate key or lifting the handset. Transferring from handset to hands-free (speaker phone)… To transfer a connected call from the handset to hands free press ‘Hands-Free’ hook. then place the handset back on Transferring from handset to headset… To transfer a connected call from handset to headset press ‘Headset’ then place the handset back on hook. Transferring from headset / hands-free to handset… To transfer a connected call from hands free or headset to the handset, simply lift the handset. Transferring from headset to hands-free (speaker phone)… To transfer a connected call from headset to hands free (speaker phone) simply press ‘Hands-Free’. Transferring from hands-free to headset… To transfer a connected call from hands free (speaker phone) to headset simply press ‘Headset’. Ending calls… ‘Manual’ end call…  If using the handset place the handset back on hook.  If using hands free press ‘Hands-Free’  If using the headset press ‘Headset’  Alternatively, send the ‘On-Hook’ IR command from the remote transmitter. or send the hands free IR command from the remote transmitter. or send the headset IR command from the remote transmitter. ‘Automatic’ end call…  Depending on the phone network, the telephone will automatically hang up when the calling party hangs up for received calls.  Depending on the phone network, the telephone will automatically hang up when the called party hangs up for originated calls, but subject to a delay (3-6 minutes for B.T.).  The telephone can hang up automatically if off-hook for more than a specified time (incoming or outgoing calls). This is set up by the engineer during installation using: Setup (Supervisor/Engineer) > Call Control > Auto Hang Up (mins). SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 13 of 108 www.tecsol.com.au Making calls… Dialling ‘manually’… The phone allows a phone number to be manually entered before or after lifting the handset or pressing ‘Headset’ or ‘Hands-Free’. If the number is entered before going off hook it is possible to correct the number before it is dialled. Enter the number to dial, if a mistake is made during entering the number press to delete the entire phone number from the display, or to delete the last digit. Dialling if call lock is ‘ON’… If a symbol is displayed on the screen then this means that some form of restriction has been placed when making outgoing calls. In this instance the phone checks the number before dialling and may request a PIN code to be entered (depending on phone restriction that has been set). If requested, enter the call lock PIN using digits to then select ‘Enter’ to confirm. Note: this applies to the phone being operated manually or by remote control. If a PIN number is required a manually dialled number must be entered before lifting the handset or selecting headset or hands free. Dialling from the ‘Phone Book’… 1. Whilst a valid number is displayed in the phone book select a contact (as described in viewing phonebook contacts). 2. Lift the handset or select ‘Hands-Free’ 3. If the telephone displays that an unlock PIN is required then enter the PIN code using digits select or ‘Headset’ to dial the displayed contact. to then to then to confirm (for more info see call lock pin). Dialling from the ‘Calls List’… If the phone line has a Caller ID service it is possible to view the last 14 incoming calls: 1. Press to view the last call received. 2. Press or 3. Lift the handset or select ‘Hands-Free’ 4. If the telephone displays that an unlock PIN is required then enter the PIN code using digits select 5. to display previous calls. or ‘Headset’ to dial the displayed contact. to confirm (for more info see call lock pin). If the phone displays “this number is banned” then the phone call will be cancelled (the reason for this is that the phone can programmed by a Possum approved engineer to prevent the phone from dialling numbers with certain digits at the beginning, such as premium rate numbers). SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 14 of 108 www.tecsol.com.au Dialling from the ‘Redial List’… The phone can remember the last 14 numbers dialled, including numbers entered manually and numbers dialled from the phone book or call list. 1. Press 2. Press 3. With the contact or number displayed either, lift the handset, select ‘Hands-Free’, to view the last call. or to display previous calls. or select ‘Headset’ to dial that number. 4. If the telephone displays that an unlock PIN is required then enter the PIN code using digits then select ‘Enter’ 5. to (for more info see call lock pin). If the phone displays “this number is banned” then the phone call will be cancelled (the reason for this is that the phone can programmed by to possum approved engineer the phone from dialling numbers with certain digits at the beginning such as premium rate numbers). Last Number Redial… The remote control transmitter has a function which when selected will redial the last number again. This enables the user to do a quick redial without using the redial list, which will save time particularly if it was previously engaged. General information about dialling…  Normally the SERO! allows the telephone number to be manually entered before or after lifting handset or pressing headset / hands free  If a PIN number is required for some or all calls (advanced setting option), a number must be entered or selected before lifting the handset or pressing hands free / headset.  Prior to actually dialling,  While a valid number is shown in the phone book, answer phone message list, redial list or received call list, lifting handset, pressing hands free / headset will dial the number.  The phone is normally set to await dial tone before proceeding with dial, and will time out with an audible/visual warning if it is not detected within a reasonable time. This alerts the user to a problem with the line.  If the phone detects that the line is currently in use then it will not attempt to dial but assume that an existing call is being transferred or joined.  * Depending on the telephone network, the SERO! will automatically hang up if a call is not dialled in a reasonable time (as set by the phone operator).  * The volume level is reduced while a call is dialled to avoid disturbingly loud tones. The pre-set can be used to delete the entire string, or volume is restored on call connection, or on pressing the to delete the last digit. key.  * Depending on the telephone network, the SERO! will automatically hang up when the calling party hangs up for received calls.  * Depending on the telephone network, the SERO! will automatically hang up when the called party hangs up for originated calls, but subject to a delay (3 – 6 minutes for B.T).  The SERO! can hang up automatically if off-hook for more than s specified time (incoming or outgoing calls). This is set from setup >call control> ‘auto hang-up’. * These three facilities require ‘supervisory’ signals from the exchange/central office. The SERO! can be configured to work with ‘line break’ or ‘line reversal’ supervisory signals. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 15 of 108 www.tecsol.com.au Emergency Services calls… The telephone has stored a list of the numbers used for emergency services in the country-specific Line Configuration file. In order to comply with the regulatory requirements of some countries, calls to emergency service numbers are treated slightly differently from other calls. Differences are as follows:        The microphone is enabled immediately during dialling. The number is dialled more slowly. Speaker / Receiver volume is at normal level during dialling (may result in loud tones). Call duration timer may start while dialling. ‘Emergency Services’ is shown as the name on the display and redial list (call cannot be redialled). Volume level cannot be reduced (to avoid accidental adjustment). The call must be ended by hanging up manually. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 16 of 108 www.tecsol.com.au 6. Speaker & Microphone/Earpiece Volume Adjustment Volume levels can be set for ringer, hands-free speaker, handset, headset & microphone independently. These levels are remembered by the telephone and are adjusted during a call or during ringing. ‘Handset’ volume adjustment… Earpiece Volume: Press or to adjust the volume. Microphone volume: Press (a microphone symbol the microphone level, press is displayed) then press or to adjust once more and adjust speaker/earpiece volume. ‘Hands-free’ (speaker phone) volume adjustment… Speaker Volume: Press or to adjust the volume. Microphone volume: There is no microphone volume adjustment in hands free mode. Changing Hands Free Mode: The ‘Setup’ key allows the hands free mode to be changed ‘on-the-fly’. This is not intended as a user feature, and is for installation use only! Press ‘Setup’ (spanner/wrench symbol appears) then select the mode by pressing 0, 1 or 2. Note that changing modes in this way may disrupt hands-free operation for up to 30 seconds or so as the phone adjusts. ‘Headset’ volume adjustment… Earpiece Volume: With the headset connected and on a call, press Microphone volume: Press (a microphone symbol adjust the microphone level, press SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia or to adjust the volume. is displayed) then press or to once more and adjust earpiece volume. Page 17 of 108 www.tecsol.com.au 7. Incoming Call and Ringing Options The typical user may need to be selective about answering incoming calls. For this reason the phone has a number of options for handling incoming calls, though most of these rely on the Caller ID facility being enabled on the line. If caller ID signals are present, the number will be displayed and if matched to a name from the directory, or a name is provided by the public exchange, the name is shown. Note: The incoming number is suppressed if the phonebook entry has the flag ‘keep number private’ set to yes.   No number is available – unknown caller Known caller (resides within the phone book) (Head with crown) Caller is VIP entry within the phone book The mobile, home or factory symbol may replace the smiley, depending on the phone book entry details. In some countries the caller ID signal can also carry the current time (to the nearest minute), and date (but not year). The clock is corrected if this information is available. This will normally remove the need to change the clock for winter/summer time. ‘Distinctive’ ringing… Separate ringing tones can be selected for unknown callers, ‘known’ callers (i.e. contacts in the directory), and ‘VIP’ phonebook contacts. ‘Do not disturb’ (DND) mode… When the SERO! is set for ‘do not disturb’ (indicated by icon with crossed-out bell) the phone will not ring for incoming calls unless they come from a caller marked as a VIP in the phonebook. The name and number will be shown on the display (if available) as usual, but the phone is silent. The call will be answered by the answer phone after the usual number of ‘rings’ if this is switched on. Note: Monitoring of answer phone (listening to the caller leaving a message) defaults to off when DND is enabled. The call can also be answered in the usual ways if required: DND mode is set/cancelled using while the phone is idle. When set or cancelled the phone will display and optionally announce the status of this setting. In RF mode the ‘Basic’ PIN must be entered first. Ringing mute… When the phone is ringing, press to silence the phone bell. Selecting privacy does not answer the call (which can be answered in the usual way if required) and will still activate message recording if left for the answer phone (if turned on). The ringing mute is cancelled automatically when the ringing stops, the call is answered or privacy is pressed again. ‘Go-to’ answer phone… while the phone is ringing will cause the answer phone to answer immediately (if the answer phone is Pressing enabled). This does not turn on the answer phone if the answer phone is disabled. ‘Withheld’ numbers to answer phone… If the caller withholds their number the answer phone can take the call automatically (often before ringing starts). This option is set in set-up mode. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 18 of 108 www.tecsol.com.au Caller ‘name’ announce… If the functionality setting option ‘Announce known caller’ is set to ‘Yes’, the caller’s number is in the phone book and the name was recorded, the SERO! will announce the caller’s name between rings. If ‘Do Not Disturb’ is switched on and a VIP call is received, the VIP callers name is announced repeatedly instead of the ring tone. If ‘Do Not Disturb’ is switched off but caller ID is present on the line, withheld calls are announced as “Withheld Number” between rings SERO! will also announce calls as being “International Number” if these calls are received. Caller ‘number’ announce… If a calling number has been provided by CLI, pressing will announce the calling number, digit by digit. To do this, ringing must be silenced so after announcing the number there is no further audible indication of the call. If required the call can be answered in any of the usual ways, or by the answer phone. Missed calls indication… Except in RF mode, the telephone will warn of missed calls with a message on screen. Note that calls answered by another telephone (or separate answer phone) connected in parallel with Sero! are not treated as missed. The screen displays the number of incoming calls logged in total, followed by the number of calls that were not answered at all. Pressing count. shows the log of calls, and once the calls in the log have been viewed, they are excluded from the call SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 19 of 108 www.tecsol.com.au 8. The Phonebook The SERO! has capacity for 100 contacts numbered 0...99. Each contact has a number of attributes which are set when adding a new record to the phone book. These are Name (up to 20 characters), Number (up to 21 digits), VIP, Hide Number, Mark as emergency contact and the facility to record a contact name (60 names can be recorded each recording being a maximum of 5 seconds long) and are displayed as shown below: Note: Records can be viewed, selected, created, edited or entered without restriction using IR codes from a Gewa or Possum controller, even when scanning. In the descriptions below the words key/press imply key press or send corresponding IR code.   If no key is pressed for over one minute, phonebook mode is cancelled and any changes in progress are lost. If the phone rings whilst the phonebook is being directly accessed, phonebook mode is cancelled, and any changes in progress are lost. Browsing or selecting a record… The display of phone numbers… The SERO! attempts to display local and national telephone numbers using the standard conventions for the country of use. The formatting is selected by a series of formatting rules in the line configuration file. See the listing of the line configuration file for details of the rule definitions. Note: In functionality settings, the phonebook can be selected to display the names in number or alphabetical order. Scrolling the phone list alphabetically or numerically… on the telephone or select the appropriate phonebook function on the remote control transmitter. 1. Press 2. Press repeatedly to scroll through the phonebook list in ascending order (ABCD or 1234) until the required contact name is displayed. - OR Press repeatedly to scroll through the phonebook list in descending order (DCBA or 4321) until the required contact name displayed. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 20 of 108 www.tecsol.com.au Choosing a phone book contact by its first letter… 1. If not in phone book already select the phonebook by pressing 2. Press to put the phone into letter mode (the letter representing the displayed contacts first character will be shown on the right side of the display). Note: Not allowed in FR mode. 3. to which corresponds to the first character of the required contact name repeatedly Press the digit key until the correct letter in the alphabet is shown on the right side of the display. (the first alphabetical entry is shown). Note: If a letter/character is chosen that is not matched with an entry in the phone book the display will not change. 4. Press or to scroll through the list until the contact required is displayed (and also announced, depending on how the phone has been setup). Choosing a phone book contact by its memory location (00-99)… 1. If not in phone book already, select the phone book by pressing (the first alphabetical entry is shown). 2. Press to put the phonebook into number mode (the number representing the displayed contacts memory location will be shown on the right side of the display). Note: Not allowed in RF mode. 3. Press the two digit keys to which correspond to the to the memory location of the required contact (e.g. memory1 press 0 then1, memory 23 press 2 then 3, memory 77 press 7 then 7 etc). Note: Not allowed in RF mode. 4. The memory location will be shown on the right side of the display. If the entry is empty then “no details” is displayed. If the memory location is not empty the contact name will be displayed (and also optionally announced ). Announcing phone book contacts… With the chosen contact displayed press to announce the contacts name & to announce the number. Note: Announcing the name is only available under the following conditions:   Setup > Set Functionality > Announce Name in P.B logs is set to ‘Yes’. The Phone book contact has a recorded name (see Phonebook > Adding Phonebook contacts > Record Name). If No name has been recorded then nothing will be announced. Exiting / quitting the phone book… Exiting manually…  If already in the phone book, pressing or exits phonebook mode. Exiting automatically …  If no key is pressed/or no IR signal is received for over one minute, phonebook mode is cancelled and any changes in progress (adding/editing contacts) are lost.  If the phone rings while the phonebook is being accessed, phonebook mode is cancelled automatically, and any changes in progress (adding/editing contacts) are lost. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 21 of 108 www.tecsol.com.au Adding a new phone book contact… A new contact can be added to the phonebook only if access to adding/editing the phonebook is enabled (Setup > Set Functionality > Allow PB edit > ‘Yes’). If access is disabled then the phone book will be locked and pressing the key’ has no effect. Note: In RF mode it is not possible to add or change phone book entries. Choosing the memory location… Adding a contact to the ‘next available’ memory location… 1. With the phone idle (not in any other mode) press 2. The display will show ‘Store What: P.B/Phrase/O.G.M?’. 3. Press to choose (the first unused phone memory location is selected automatically). Adding a contact to a ‘specific’ memory location… 1. With the phone idle (not in any other mode) select 2. Then enter a two digit number using digits to to access the phonebook. in order to access a particular unused phonebook location directly (the memory location is taken as the most recently pressed two digits). 3. Press to add the contact information as follows. Adding the ‘contact details’… Note: Pressing at any time will cancel creation of a new record. Blank names & numbers will not be accepted. Upon selecting a location to add a contact (as above), the phone will start a sequence where the parameters of the contact need to be added, these are done in turn as follows: Entering the name… The contacts name and can be up to 20 characters long. 1. With the ‘Enter name’ screen displayed repeatedly press number keys to in accordance with the table below to choose or change the rightmost character of the name, (if Setup > Engineer. Use > Accented Characters is enabled there will be more characters to choose but it could take longer to enter a name) Digit Characters 1 .,:( ) +'! @? %^ 2 ABC2 3 DEF3 4 GHI4 5 JKL5[] 6 MNO6 7 PQRS7 8 TUV8 9 WXYZ9 0 SPACE 0 & - _ SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 22 of 108 www.tecsol.com.au 2. When the letter/character is correct, press the key to move to the next character to be entered. A cursor shows where a new character is about to be added, (but unlike a mobile phone, the cursor does not move automatically after a delay or when a different key is pressed). This allows the user to select letters slowly (i.e. by scanning) 3. To delete the rightmost character, press 4. Press when complete and move onto the next parameter Note: The telephone has an algorithm which automatically capitalises names as they are entered. Upper case letters can be entered manually if required using the ‘#’ key, however, automatically created upper case characters cannot be forced lower case. Entering the number… The contacts phone number can be up to 21 digits long, (if used with a PBX system there is no need to put in the dial prefix as this is set up in Setup>Call Control). 1. Enter digits to for the number 2. For corrections during entering use 3. If a pause is required in the number, press this will be displayed as ‘P’ in the dial string. Note: a ‘P’ counts as a one digit and also one Pause is 3 seconds long 4. Press to delete the last character entered when complete and move onto the next parameter Selecting the ‘call type’… This selects the symbol displayed rather than entering a description in the name, the symbol is shown on the bottom of the display when ever a phone book record is selected. Mobile 1. , Home Press , Work or or General to choose. Alternatively use: = Mobile = Home = Work = General 2. Then press to store and move onto the next parameter Selecting ‘VIP’… Records marked as VIP could have a different ring tone to all other contacts or calls (if the phone line has caller ID) and will also announced/ring if ‘do not disturb’ is switched on. A symbol is shown on the bottom of the screen adjacent to the contact type when ever a VIP phone book contact is displayed. 1. Press or to choose ‘Yes’ or ‘No’. Alternatively press digit: SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 23 of 108 www.tecsol.com.au = ‘No’ = ‘Yes’ 2. Then press to store and move onto the next parameter Keep number private… If set to ‘Yes’ the phone number is hidden when browsing the phonebook or when a call is received. When viewing the record, this is shown as a ‘–‘, below the name. 1. Press or to choose ‘Yes’ or ‘No’. Alternatively use: =‘No’ = ‘Yes’ 2. Then press to store and move onto the next parameter Important: Phone book entries used for PIN numbers should be set as ‘keep number private’ to maintain confidentiality. Note: With phonebook contacts with numbers set as private, the number cannot be edited or changed, the record should be deleted then redone completely with new details Use for ‘emergency contact’… The number(s) used for a help call (i.e. when key pressed) are taken from the phonebook. Choosing ‘Yes’ for this option marks that contact as available for help calls (see Help Call > Help Call contacts). 1. Press or to choose ‘Yes’ or ‘No’. Alternatively use: = ‘No’ = ‘Yes’ to store and move to the next parameter 2. Then press  If the engineer has set up the phone for simple help dialling mode, mark only one contact (the first numerical contact number found is used). For automatic help mode, up to eight contacts can be marked, and these are called in numerical order. If no records are marked, the phone will use the record numbered 00, if any.   Recording a name… This allows a recording of the contacts name to be made which is announced if the phone is ringing and the customer has caller ID service on the phone line. It can also be used to announce the contacts name when viewing the phonebook list. Each recorded contact name can be up to five seconds long, but generally should be kept to less than 2 seconds as the audible ringing pattern on an incoming call may be disrupted or inconsistent. Recordings for 60 phonebook contacts are possible. 1. Press or to choose one of the following options: SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 24 of 108 www.tecsol.com.au no change No change to any recording (the phone exits programming and saves the changes). add/edit/replace Continue to record a name, or overwrite existing name (the phone goes to recording mode). delete The recorded name is erased (the phone book details are retained). 2. With the chosen option displayed press to confirm. 3. When “Add/Edit/Replace” is selected the recording screen is shown. 4. To start recording: If using the handset lift the handset and press If using a headset to record press 5. To stop recording press , if auto record is enabled (as indicated on the recording screen), recording will stop automatically when the phone hears 1-2 seconds of silence 6. To listen to the recording press , if an auto recording had been made the silence at the beginning and end of the recording will have been removed automatically to give the shortest possible playback time 7. To rewind during playback press or again and to stop, then to listen. 8. To re-record press 9. Repeat above step as may times as required until satisfied with recording. 10. Then to save the recording press 11. After saving the recording the phone leaves edit mode and returns to phone book. Editing an ‘existing’ phone book contact… The phone book is only editable if the phone is On-Hook, ‘Allow phone book edit’ is set to ‘Yes’ in functionality setup and the telephone is not in any other mode of operation and Is not in RF (reduced function) mode. Only phone book contacts whose number is not hidden can be edited. Contacts with hidden numbers must be deleted then re-entered completely. The reason for this is to stop unauthorised viewing of hidden numbers. Choosing the contact to edit… By scrolling the phone list… 1. Press on the telephone or select the appropriate phonebook function on the remote control transmitter. 2. Press repeatedly to scroll through the phonebook list in ascending alphabetical or numerical order (ABCD or 1234) until the required contact name is displayed. - OR Press repeatedly to scroll through the phonebook list in descending alphabetical or numerical order (DCBA or 4321) until the required contact name displayed. By it’s first letter… 1. If not in phone book already select (the first alphabetical or numerical entry is shown). 2. Press to put the phone into letter mode (the letter representing the displayed contacts first character will be shown on the right side of the display). 3. Press the digits to which correspond to the first character of the required contact name repeatedly until the correct letter in the alphabet is shown on the right side of the display. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 25 of 108 www.tecsol.com.au Note: If a letter/character is chosen that is not matched with an entry in the phone book the display will not change. 4. Press or to scroll through the list until the contact required is displayed (and also announced, depending on how the phone has been setup). By memory location (00-99)… 1. If not in phone book already, select the phone book button shown). (the first alphabetical or numerical entry is 2. Press to put the phonebook into number mode (the number representing the displayed contacts memory location will be shown on the right side of the display). 3. to then to which correspond to the to the memory location of the required Press digit keys contact (e.g. for memory 1 press 0 then1, for memory 23 press 2 then 3, for memory 77 press 7 then 7 etc…). Selecting the contact to edit… With the contact to be edited displayed, press The phone will display: “This entry has data” Select: ‘No change’. 1. Press or to choose the option ‘Add/Edit/Replace’. 2. 3. Then press Then add or change details about the contact (using the same method as adding a new contact) as follows: Changing the contact details… Upon selecting a contact (as above), the phone will start a sequence where all contact parameters need amending in turn as follows: Entering the ‘name’… 1. If the name displayed is not to be changed press 2. With the enter name screen displayed repeatedly press there is no change to the name press the 3. to go to the next parameter otherwise go to step 2. to delete the rightmost characters of the name (if key to move to the telephone number entry). When re-entering the name use number keys change the rightmost character. to in accordance with the table below to choose or Note: If Engineer setting: Accented Characters is set to ‘Yes’ then there will be more characters to choose but it could take longer to enter a name. Digit 1 Characters .,:( ) +'! @? %^ 2 ABC2 3 DEF3 4 GHI4 5 JKL5[ ] 6 MNO6 7 PQRS7 8 TUV8 9 WXYZ9 0 SPACE 0 & - _ SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 26 of 108 www.tecsol.com.au 4. When the letter/character is correct, press 5. A cursor shows where a new character is about to be added, (but unlike a mobile phone, the cursor does not move automatically after a delay or when a different key is pressed). This allows the user to select letters slowly (i.e. by scanning). 6. Press to move to the next character to be entered. Then repeat step 3 when the name is complete and move to the next parameter. Note: The telephone has an algorithm which automatically capitalises names as they are entered. Upper case letters can be entered manually if required using the ‘#’ key, however, automatically created upper case characters cannot be forced lower case. Entering the ‘number’… The phone number can be up to 21 digits long (if used with a PBX system there is no need to put in the dial prefix as this is set up by the engineer). 1. If the number displayed is not to be changed press to go to the next parameter otherwise go to step 2. 2. Use 3. If there is a change enter digits 4. If a PAUSE is required in the number press . This will be displayed as ‘P’ in the dial string. Note: a ‘P’ counts as a one digit and also one Pause is 3 seconds long. 5. Press to delete the rightmost digits (if there is no change to the number press to to move to call type). for the number. when complete and move onto the next parameter Selecting the ‘call type’… This selects the symbol displayed rather than entering a description in the name. The symbol is shown on the bottom of the display when ever a phone book record is selected. Mobile , Home , Work or General 1. If the name displayed is not to be changed press 2. Press or to choose (if there is no change select Alternatively use 3. Then press to go to the next parameter otherwise go to step 2 = Mobile, = Home, = Work, to move to the next step) = General to store and move onto the next parameter Is this a VIP? Records marked as VIP could have a different ring tone to all other contacts or calls (if the phone line has caller ID) and will also announced/ring if ‘Do Not Disturb’ is switched on. …Is shown on the bottom of the screen adjacent to the contact type when a VIP phone book contact is displayed. 1. If the VIP status is not to be changed press 2. Press or to choose ‘Yes’ or ‘No’ Alternatively use digit 3. Then Press to go to the next parameter otherwise go to step 2 for ‘No’ -or- digit for ‘Yes’ to store and move onto the next parameter Keep number private? If set to ‘Yes’ the phone number is hidden when browsing the phonebook, or when a call is received. When viewing the record this is shown as a ‘–‘ below the name. 1. Press or to choose ‘Yes’ or ‘No’, (if there is no change select SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia to move to the next parameter) Page 27 of 108 www.tecsol.com.au Alternatively use digit 2. Then press for ‘No’ -or- digit for ‘Yes’ to store and move onto the next parameter Note: With phonebook contacts with numbers set as private, the number cannot be edited or changed, the record should be deleted then redone completely with new details. Use for ‘emergency contact’? The number(s) used for a help call (i.e. when key pressed) are taken from the phonebook. Choosing ‘Yes’, to this option marks that contact as available for help calls. 1. Press or to choose ‘Yes’ or ‘No’, (if there is no change select Alternatively use digit for ‘No’ -or- digit to move to the next parameter) for ‘Yes’ 2. Then press  If the engineer has set up the phone for simple help dialling mode, mark only one contact (the first numerical contact number found is used). For automatic help mode, up to eight contacts can be marked, and these are called in numerical order. If no records are marked, the phone will use the record numbered 00, if any.   to store Recording a ‘name’… 1. Press or to choose the options as follows: no change No change to any recording (the phone exits programming and saves the changes). add/edit/replace Continue to record a name, or overwrite existing name (the phone goes to recording mode). delete The recorded name is erased (the phone book details are retained). 2. Then with the chosen option is displayed press 3. When “Add/Edit/Replace” is selected the recording screen is shown to confirm 4. To start recording: If using the handset lift the handset and press If using a headset to record press 5. To stop recording press . if auto record is enabled (as indicated on the recording screen), recording will stop automatically when the phone hears 1-2 seconds of silence 6. To listen to the recording press . if an auto recording had been made the silence at the beginning and end of the recording will have been removed automatically to give the shortest possible playback time 7. To rewind during playback press 8. To re-record press 9. Repeat above step as may times as required until satisfied with recording or again and to stop, then to listen 10. Then to save the recording press 11. After saving the recording the phone leaves edit mode and returns to phone book. Characters available for Contact Names… The table below shows the characters available by repeatedly pressing the given key, when the engineer setting ‘Allow Accented Characters’ is enabled (set to ‘Yes’). When this option is set to ‘No’, the characters shown with a yellow background are not available. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 28 of 108 www.tecsol.com.au Press Key 1 2 3 4 5 6 7 8 9 10 11 12 1 . 1 , ( ) + ! @ ? % ¡ ¿ 2 a b c 2 â ä à å á ã ç 3 d e f 3 ð é ê ë è æ 4 g h i 4 ï î ì í 5 j k l 5 [ ] # * ~ 6 m n o 6 ñ ô ö ò ó 7 ú p q r s 7 ß 8 t u v 8 ü û ù 9 w x y z 9 ÿ ý 0 Space 0 & - : _ `  õ ø  Note: The number of characters available on each key varies – grey shading at the end of each row in the above table indicates the end of the list for that key – the character sequence then repeats from the start. The telephone capitalises automatically (including accented characters). Use to toggle upper/lower case for manual capitals. Deleting an ‘existing’ phone book contact… The phone book entries can only be deleted if the phone is On Hook, the Functionality Setting ‘Allow phone book edit’ is set to ‘Yes’ and the telephone is not in any other mode of operation, or is not in reduced function mode Any phone book contact can be deleted; if the contact is marked as an SOS number ensure that other contacts will be used as SOS if emergency dialling is required. Choosing the contact to delete… By scrolling the phone list… 1. If not in phone book already select the phonebook by pressing appropriate phonebook function on the remote control transmitter. on the telephone or select the 2. Press repeatedly to scroll through the phonebook list in ascending order (ABCD or 1234) until the required contact name is displayed. - OR Press repeatedly to scroll through the phonebook list in descending order (DCBA or 4321) until the required contact name displayed. By it’s first letter… 1. If not in phone book already select the phonebook by pressing (the first alphabetical entry is shown). 2. Press to put the phone into letter mode (the letter representing the displayed contacts first character will be shown on the right side of the display). 3. Press digit to which corresponds to the first character of the required contact name repeatedly until the correct letter in the alphabet is shown on the right side of the display. Note: If a letter/character is chosen that is not matched with an entry in the phone book the display will not change. 4. Press or to scroll through the list until the contact required is displayed (and also announced, depending on how the phone has been setup). SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 29 of 108 www.tecsol.com.au By memory location (00-99)… 1. If not in phone book already, select the phone book button 2. Press (the first alphabetical entry is shown). to put the phonebook into number mode (the number representing the displayed contacts memory location will be shown on the right side of the display). 3. Press digits to then to which correspond to the to the memory location of the required contact (e.g. for memory 1 press 0 then1, for memory 23 press 2 then 3, for memory 77 press 7 then 7 etc…). Selecting and deleting a contact… 1. With the contact to be deleted displayed press . The phone will display “This entry has data” Select: ‘No change’. 2. Press or to choose the option “delete”. 3. Then press 4. The phone will return to the phonebook list, allowing other contacts to be chosen. 5. Pick another contact then repeat steps 1-3 above to delete the next contact and so on. to confirm. Using the phone book while ‘off-hook’… The phone book can be accessed in order to dial number strings for PIN numbers etc. While off-hook the following limitations apply:     Press hands free or headset to dial the number – this does not change the device used to make the call. The number dialled is not stored for redial. Recorded names are not announced while selection is being made. Phone book entries cannot be edited or deleted. Important: Phone book entries used for PIN numbers should be set as ‘keep number private’ to maintain confidentiality. Phone book data storage… Phone book details and name recordings are stored on the internal SD card and are retained indefinitely without power applied to the telephone. Phone book entries can be saved to the PC using Sero! “Backup and Restore” software SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 30 of 108 www.tecsol.com.au 9. Recorded Phrases About Phrases… The phone has a capacity of 50 phrase recordings (numbered 00 to 49) each of up to 30 seconds duration and each can have a short descriptive name of up to 22 characters. Phrases are ‘User’ or ‘Carer’ recordable, either using the handset or a connected headset. Phrases can be played through the phones loudspeaker when not on a call, to a person in the same room and additionally down the phone line while on a telephone call. Two particular phrases (number 01 and 49) can be linked with telephone functions. The phone can be setup by the installer to automatically play phrase 1 when a call is answered, so this phrase could be recorded as “Hello who is calling”, and also setup to automatically hang up whenever Phrase 49 is played, therefore this phrase could be recorded as “Thank you Goodbye”. Note: To set these options refer to Phone Setup/Functionality Settings. Accessing phrases… Phrases are accessible regardless of whether the phone is ‘On’ or ‘Off’ hook. 1. To access phrases press (the first numerical phrase entry is displayed). Browsing / selecting a phrase… or to step through the list of recorded phrases (in numeric order). 1. Use 2. Or enter a two digit number using digits to then to (phrase number is taken as the most recently pressed two digits). in order to access a phrase directly Note: If ‘Announce key’s setting is enabled (see Functionality settings) then the chosen phrase will automatically play on receipt of the second digit. Playing a ‘phrase’… Press to announce the displayed phrase. If the user has IR functions on the Environmental Control transmitter to select one of the auto-play phrases then the phone does not need to be in phrase mode and have the chosen phrase displayed, the user simply selects the function and the phrase will be announced. If already in phrasebook the phrase list will move to the selected phrase and play it. Playing a ‘digit’… The SERO! can announce the number digits to announce. To cancel the announcement of a digit press each individual digit with in phrase mode. To do this press followed by the digit to a second time. Multiple digits are announced by preceding . Note: Digits announced in this way use the SERO! built in recordings and so have a different voice. However this can save up to ten phrase recordings where this limitation is considered acceptable. Options ‘during’ playback… Note that multiple announcements will be queued; the user can select multiple phrases or digits for replay without waiting for each message to end. This allows the user to announce compound phrases without unnecessary pauses.  Use  Press  Press or to adjust the replay volume (this is a global volume for all phrases). to restart play from the beginning of the recording. to stop play. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 31 of 108 www.tecsol.com.au Quitting / exiting phrase mode… 1. Press or to exit phrases. Adding a new phrase… Choosing a phrase ‘location’… There two ways off adding a new phrase: 1. With the phone idle (not in any other mode) press 2. The display will show ‘Store What: P.B/Phrase/O.G.M?’. 3. Press to choose phrases (the first unused phrase number is selected automatically). - Alternatively 1. With the phone idle (not in any other mode) select to access phrases 2. then Then enter a two digit number using digits to to in order to access a particular unused phrase number directly (the phrase number is taken as the most recently pressed two digits) 3. Press to add information Adding a phrase ‘description’… The phrase description is a short text prompt giving the name of the phrase and can be up to 20 characters long. 1. Repeatedly press to in accordance with the table below to choose or change the rightmost character of the description Note: If ‘Eng. Use Only > Use Accented Characters’ is set to ‘Yes’ then there will be more characters to choose but it could take longer to enter a name. Digit 1 Characters .1,:()+ !@? % 2 ABC2 3 DEF3 4 GHI4 5 JKL5[ ]# 6 MNO6 7 PQRS7 8 TUV8 9 WXYZ9 0 SPACE 0 & - : _ ‘   2. When the letter/character is correct press to move to the next character to be entered. A cursor shows where a new character is about to be added (but unlike a mobile phone, the cursor does not move automatically after a delay or when a different key is pressed). This allows the user to select letters slowly (i.e. by scanning) 3. If a mistake is made, to delete the rightmost character, press 4. Press when complete and continue to the recording stage Characters available for Phrase descriptions… The table below shows the characters available by repeatedly pressing the given key, when the engineer setting ‘Allow Accented Characters’ is enabled (set to ‘Yes’). When this option is set to ‘No’, the characters shown with a yellow background are not available. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 32 of 108 www.tecsol.com.au Press Key 1 2 3 4 5 6 7 8 9 10 11 12 1 . 1 , ( ) + ! @ ? % ¡ ¿ 2 a b c 2 â ä à å á ã ç 3 d e f 3 ð é ê ë è æ 4 g h i 4 ï î ì í 5 j k l 5 [ ] # * ~ 6 m n o 6 ñ ô ö ò ó 7 ú p q r s 7 ß 8 t u v 8 ü û ù 9 w x y z 9 ÿ ý 0 Space 0 & - : _ `  õ ø  Note: The number of characters available on each key varies – grey shading at the end of each row in the above table indicates the end of the list for that key – the character sequence then repeats from the start. The telephone capitalises automatically (including accented characters). Use to toggle upper/lower case for manual capitals. Recording a phrase… The phrase recording screen is shown. The handset is normally used for recording, alternatively a headset can be used for convenience or if the user wishes to create there own recordings. Recording cannot be made using hands free mode, in RF mode or if ‘record phrases’ is disabled. To cancel record mode prior to making any recordings press 1. To start recording: If using the handset, lift the handset and press if using a headset to record press 2. To stop recording press 3. To listen to the recording press . if an auto recording had been made the ‘silence’ at the beginning and end of the recording will have been removed automatically to give the shortest possible playback time 4. To rewind during playback press 5. To re-record press or again and to stop, then to listen 6. Repeat above steps 1- 3 as may times as required until satisfied with recording 7. To save the recording press the phone leaves record mode and returns to the phrase list Auto recording… Normally auto recording is used which stops recording after about 1 second of silence, replaying the recording with the silence removed automatically. If there is high background noise or the microphone is picking up breathing noise etc…the recording will not stop automatically. The auto stop feature is default to “on” and can be disabled by pressing key If manual recording is used, the phrase is too long or background noise prevents auto recording then recording will stop after the maximum time is reached, however press ‘2’ (stop) to ensure that the recording is not excessively long. Periods of space before the phrase slow down communication. Once you start recording the previous recording is lost Summary of Key functions for recording…  Start recording from handset.  Start recording from the connected headset. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 33 of 108 www.tecsol.com.au  (Once a recording has been made) – replay the phrase.  Rewind (during record / play) recording or playback back to the start.  Stop the recording or playback.  Save and exit.  Adjust volume (only during playback).  (Prior to recording only) Turn on/off auto recording end.  Exit. Phrase ‘storage’… Phrase recordings are stored on the internal SD card and are retained indefinitely without power applied to the telephone. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 34 of 108 www.tecsol.com.au 10. The Calls & Redial Log The Calls Log… The ‘Calls Log’ is a list of received calls stored in time + date order in a friendly manner    ‘today’ is used in place of full date for calls within the current day ‘yesterday’ is used for calls on the previous day Just the day of the week is used for older calls made within the last week The log can contain up to 14 entries. When the log is full the oldest entry is overwritten. To operate effectively the telephone line requires caller ID service. Note: Call log entries are marked as ‘new’ until they have been viewed. Calls are flagged as answered, un-answered or answered by answer phone. Accessing the calls log… The calls log is only accessible if the phone is On-Hook ‘and’ Idle. To access the calls log press On pressing details of the most recent call is displayed. If the number is matched with a phone book contact, a name is shown in place of the number. Below the date and time the call was received is a description of the type of call (who from) and call status (new, answered, un-answered, answering machine etc…) calls are marked ‘New’ until they have been viewed. Using the calls log…in standard operating mode To view the list of calls, press & or & to move forward or backward through the list An envelope symbol shows ‘new’ status – if the envelope is closed, the call is new. An open envelope indicates an old (viewed) call. The entry number is shown at the bottom right. To announce caller name/number, with the chosen caller displayed press . Known names are only announced if the call is matched to an existing phonebook contact with a recorded name, otherwise the caller’s number is announced. Announcement is made even when Functionality setting Announce name in P.B logs is set to ‘no’ as this setting only applies when scrolling the list To dial a displayed caller, lift the handset, select have no effect. or select . If there is no contact number then these functions To save to the phone book, with the callers details displayed press . Add contact details as you would with other phonebook contacts, except that when entering the number this will already be filled in. Note: Contacts without numbers cannot be saved. Also If “Set Functionality > Allow PB Edit” is disabled (set to ‘No’) then pressing will have no effect. Using the calls log…in reduced function mode To announce caller name/number, with the chosen caller displayed press . Known names are only announced if the call is matched to an existing phonebook contact with a recorded name, otherwise the caller’s number is announced. To delete the entry from the calls log, with the entry displayed, press To exit/quit the calls log press or press . To go directly to the phone book from the call list, press The Redial Log… The ‘redial log’ is a list of outgoing calls stored in time + date order, displayed in a friendly manner SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 35 of 108 www.tecsol.com.au    ‘today’ is used in place of full date for calls within the current day ‘yesterday’ is used for calls on the previous day Just the day of the week is used for older calls made within the last week The log can contain up to 14 entries. When the log is full, the oldest entry is overwritten. Accessing the redial log… The redial log is only accessible if the phone is ‘On-Hook’ and Idle. To access the redial log press On pressing details of the most recent entry are displayed. If the number is matched with a phone book contact, a name is shown in place of the number. Below the name/number the date and time the call was made is displayed. Using the redial log…in normal operating mode To view the list of dialled calls, press & or To redial a displayed contact, lift the handset, select functions have no effect. & to move forward or backward through the list or select . If there is no contact number then these To announce caller name/number, with the chosen caller displayed press . Known names are only announced if the call is matched to an existing phonebook contact with a recorded name, otherwise the caller’s number is announced. Announcement is made even when Functionality setting Announce name in P.B logs is set to ‘no’ as this setting only applies when scrolling the list To save to the phone book, with the called details displayed press . Add contact details as you would with other phonebook contacts, except that when entering the number this will already be filled in. Note: Contacts without numbers cannot be saved. Also If “Set Functionality > Allow PB Edit” is disabled (set to ‘No’) then pressing will have no effect. Using the redial log…in reduced function mode To redial the displayed contact, lift the handset, select functions have no effect. or select . If there is no contact number then these To announce caller name/number, with the caller displayed press . Known names are only announced if the call is matched to an existing phonebook contact with a recorded name, otherwise the caller’s number is announced. To delete the entry from the redial log, with the entry displayed, press To exit/quit the redial log press or press . To go directly to the phone book from the call list, press Call & Redial log ‘storage’… Th elist of dialled and received calls are stored on the internal SD card and are retained indefinitely (until deleted in the logs) without power applied to the telephone. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 36 of 108 www.tecsol.com.au 11. The Answer Phone About the answer phone… Number of received messages… The phone’s answer phone recording capacity allows for a total of14 messages (answerphone or memos), each one up to 15 minutes in duration. The messages are stored on the SD card indefinitely until the user deletes them The SD card is not user accessible, Only cards supplied by Possum Ltd can be guaranteed to work as they require a special format which cannot by implemented using standard Windows applications. Answer phone setup… The Answer phone has numerous settings that can be adjusted to meet the requirements of the individual users application. These setting are set via telephone setup Enable Answerphone?…When disabled the buttons for the answer phone have no effect and the user has no access to any answer phone options and features. Rings…sets the number of rings before automatic answering. If in ‘toll saver’ mode (i.e. rings = 0) the SERO! will answer after 9 rings if no messages are stored, or 6 rings if one or more new messages are present. This allows the user to check remotely for messages without incurring a charge if no messages are waiting. Monitor volume…It is possible to set the volume level for listening in to messages being left by callers, if ‘do not disturb’ is on the level is zero Immediate answer…determines which type of calls goes to answering machine without ringing, either withheld, no number, or all calls except contacts from phonebook Answerphone PIN… sets the code for remote access Switching the answerphone on and off… With the phone is ‘on-hook’ press to turn the answer phone on or off. The display will show the status via a brief message (and a symbol ’indefinitely’ if enabled) and additionally, the phone will announce ‘answer phone ON’ or ‘answer phone OFF’ (if “Set Functionality > Announce Keys” is set to ‘Yes’). If the answer phone button is pressed during ringing only the call will go to answer phone where the caller can leave a message, the answer phone will not be switched on for other calls, To view and play any recorded messages To turn ‘ON’ or ‘OFF’ answer phone automatic answer To play and select the outgoing message and answer mode (see below) Use setup mode “Setup Answer Phone” > “Answer Phone Rings” to set the number of rings before auto answer. ‘Reviewing’ (listening to) messages in ‘Standard Mode’… With the phone on hook (not in any other mode) press Details of the most recent message received will be displayed and the contacts name announced (if Set Functionality > Ann Names in PB.Logs is set to ‘Yes’). If there are no messages, the display shows ‘no details’ then exits answer phone mode after a few seconds. Note: Dates and phone numbers are formatted in the same friendly manner as for the calls and redials log – see that section for details. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 37 of 108 www.tecsol.com.au The most recent message is announced and played automatically, then marked as played. Each subsequent message is then announced and played until there are no more messages. Automatic replay can be stopped by pressing 2. When all messages have been replayed sero waits for key commands from the user. If no commands (key presses occur within 1 minute sero exits the answer phone ‘Standard Mode’ key functions… Generally, keys as operation are just like the Call and Redial logs, but with additional functions as follows: Play the displayed message, or (during play) restart replay from the beginning. / (When in answer phone mode) scrolls through list of messages. / (During message playback) adjusts the volume. (During message playback) each press skips backward a few seconds (message review). Stop replay of displayed message. And stops any automatic playback (During message playback) each press skips forward a few seconds. (If less than 10s remain the key has no effect). Erase the current (displayed) message recording (permanently). Messages are marked as ‘new’ until they have been played once . Reviewing (listening to) messages in ‘Reduced Function Mode’ (RF)… . Details of the most recent message received will be displayed. If there are no With the phone on hook, press messages, the display shows ‘no details’ then exits answer phone mode after a few seconds. Note: Dates and phone numbers are formatted in the same friendly manner as for the calls and redials log – see that section for details. The most recent message is announced and played automatically, then marked as played. Each subsequent message is then announced and played until there are no more messages. Automatic replay can be stopped by pressing 2. Once the last message has been played automatically, the phone waits to allow manual selection and play using keys as follows: Play the displayed message, or (during playback) restart replay from the beginning. / (During message playback) adjusts the volume. Stops any play in progress & moves to the previous message, if any. Stops any automatic play sequence. Stops any play in progress & moves to the next message, if any. Erases the current message recording (permanently). Notes:    Messages are marked as ‘New’ until they have been played once All played messages are deleted automatically on exit from this screen. Answer phone playback exits automatically after one minute if not playing and no key was pressed. ‘Caller’ operation whilst answering… During outgoing message replay, the ‘caller’ can control the phone by pressing number keys (DTMF tones) as follows:  Caller presses key – Replay the out going message from start. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 38 of 108 www.tecsol.com.au  Caller presses key – Stop the out going message and start recording.  Caller presses key – Stop the out going message and request PIN for remote access. ‘User’ (from the Sero!) operation whilst answering…  or or Lifting Handset - the answer phone will stop playing/recording and transfer the call to the user.  - Stop recording and hang up immediately.  /  - each press toggles monitoring on or off - adjusts volume level of monitored call Typically, if a parallel phone is lifted, the SERO! will stop and hang up. This behaviour cannot be guaranteed due to the characteristics of phone lines varying widely. Note: This is for use when a call has been picked up by an extension telephone after Sero’s answer phone has taken the call. By pressing ‘1’ at the extension, the Sero hangs up immediately; in effect handing over the call and avoiding interference. If recording stops due to the message exceeding the recording capacity, the SERO! will announce to the caller ‘call was too long’ and hang up. The message recording will be truncated. Note: Some types of phone line do not indicate when the caller has hung up. The SERO! will listen and hang up by itself if there is no sound on the line for 15 seconds or more, or if the exchange is sounding a continuous tone for 15 seconds or more. In these cases, answer phone recording will inevitably have up to 15 seconds of silence or tone at the end of a recording. Memo Recording… It is possible for the user to record a short part of a call for later review. To use this facility, the answer phone must be enabled (not allowed in RF mode). To start recording press for one minute. To stop recording press the key while a call is in progress. The phone sounds a tone down the line & starts recording key a second time. Certain countries require an audible warning to indicate that a phone call is being recorded. When configured for these countries, the phone sounds a warning tone on the line at regular intervals during memo recording. This feature cannot be turned off by the user or installer. In the UK intermittent warning tones a not required Dialling digits is not possible during memo recording if periodic record warning tones are being sounded. When the recording stops, a second tone is sounded and the recording is saved as a new answer phone message with the reference ‘memo’ and the time and date of recording. The recording can be played back just like any other answer phone message. Of course, a memo recording takes up one of the fourteen available for an answer phone message. Memo recording is not possible if there are no free slots. It is possible to make more than one memo recording in a call, by pressing again to start recording This feature works in all modes (hands-free, handset or headset). Note: Do not use phrases during memo recording! Reviewing Memos… Memos are stored in the answering machine with answerphone messages but they are marked in the answer phone message lists as “memos”. This means there is a total of 14 messages (answerphone and memos). Reviewing memos is identical to reviewing answerphone messages SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 39 of 108 www.tecsol.com.au Outgoing messages… There are three separate outgoing messages. Message 1 and 2 are alternative messages the caller hears requesting a message to be left, message 3 is used when there is no room for recording or if the user does not want the caller to leave a message (it will ask the caller to try later). With outgoing message 3 set, the phone will hang up after the message is played to the caller. Built-in outgoing messages are used until the user records his/her own personalised ones. Selecting / listening to the outgoing messages ‘Standard Mode’… 1. With the phone in the idle state (on hook etc.) Press the out going message 2. The current outgoing message is played 3. To choose a different message press the out going message key key again while the current outgoing message is being played. This action will select and play next message 4. Repeated presses of the out going message key step through the three message options -Alternatively1. With the phone idle and on hook press number key , or : = message 1 = message 2 = message 3 2. Then immediately press the out going message 3. The required out going message is played. This only works if a ‘single digit’ 1-3 is shown on the display. If necessary, delete any number displayed by pressing ‘ key first before entering the digit Stopping out going message playback… While the out going message is being played press the cancel key to stop message playback. Note: Message three is for answer only mode – the phone will answer a call and play a message but not record. Selecting / listening to the outgoing messages in ‘Reduced Function’ (RF) mode… Out going message two is not used. The phone selects out going message one unless there is no room further messages, in which case out going message three is used. The out going message key has no effect when the phone is idle. Recording new outgoing messages… Note: Not possible in RF mode, set functionality back to standard mode then record new OGM then reset to RF mode) It’s possible to record personal outgoing messages. Each can be 60 seconds long and will replace the default outgoing messages. Remember that out going message ‘3’ is used for ‘answer only’ mode, your message should reflect this. 1. Ensure the phone is idle (not in any other mode) and on hook 2. Using out going message key, choose the out going message to replace as described in ‘Selecting the Outgoing Message’ SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 40 of 108 www.tecsol.com.au 3. Press 4. The display will show ‘Store what: PB Entry/Phr./OGM?’ 5. Press the out going message 6. To start recording (if using the handset) lift the handset and press 7. To stop recording press key, this will access the recording screen , or (if using a headset) press or alternatively if auto record is enabled (as indicated on the recording screen), recording will stop automatically when the phone hears 1-2 seconds of silence 8. To listen to the recording press . if an auto recording had been made the silence at the beginning and end of the recording will have been removed automatically to give the shortest possible playback time 9. To rewind during playback press 10. To re-record press or again and then to stop, then to listen 11. Repeat above step as may times as required until satisfied with recording 12. Then to save the recording and exit press 13. After saving the recording the phone leaves record mode and returns to idle state Deleting / restoring out going messages to default (factory) messages… This feature allows the (User/Carer/Engineer) recorded out going messages to be deleted and reset to the factory (default) out going message recordings. 1. Ensure the phone is idle (not in any other mode) and on hook 2. Using the out going message key, choose the out going message to restore as described in ‘Selecting/listening to the Outgoing Messages’ 3. Press 4. The display will show ‘Store what: PB Entry/Phr./OGM?’ 5. Press the out going message 6. Press 7. Press 8. Press OGM 9. Repeat steps 1-8 to restore the other out going messages key, this will access the recording screen to start recording then *immediately* press (stop) to save, exit and return to idle mode once to hear the out going message (which will now be the factory default message) Note: Item 6. *immediately* refers to a time of less than 1.5 seconds from pressing to record and pressing to stop. Call ‘waiting’ indication… SERO! is compatible with exchange-based answer phone services (e.g. ‘Call Minder’ from BT in the UK). Providing the exchange uses a ‘message waiting’ signal that is compatible with the SERO!. A screen message along with an icon is displayed if one or more messages are waiting at the exchange. Note: This service replaces the users answer phone so the call waiting compatibility in SERO! assumes that the answer phone is turned off. The signalling methods accepted are enabled in the line configuration file. Current files for both the USA and UK enable call waiting detection, but this can be turned off if necessary. The following signalling methods can be accepted: SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 41 of 108 www.tecsol.com.au 1. 2. 3. High line voltage (off-hook line voltage is increased if a message is waiting) Stuttered (intermittent dial tone) FSK signal (following line polarity change or ringing) as part of CLI message It should be noted that detection of stuttered dial tone requires the phone to go off-hook to listen to the dial tone pattern. This process takes only a few seconds and occurs a short while after a call is made or received. The phone off hook’ indicator, and possibly the message ‘Line in use’ may be shown briefly when testing for call waiting. Currently the standard UK line configuration is set to work with BT call minder. The high line voltage signalling method is not used in the UK, so settings are as follows:   Checks made for stuttered dial tone (3 & 6 mins after un-answered call) and 30 seconds after an outgoing call. Listens for message waiting in caller ID messages The standard USA line configuration has settings as follows:  Checks made for stuttered dial tone (3 & 6 mins after un-answered call) and 30 seconds after an outgoing call.  Listens for message waiting in caller ID messages  Indicates message waiting if line voltage > 70V The above settings may change as line configurations are revised. Remote Access… The answer phone provides a basic facility to remotely access ‘new’ messages when away from home. Old (played) messages can only be accessed from the phone itself. Procedure for accessing messages… 1. To remotely access messages, dial the SERO! and await the outgoing message 2. Press 3. The SERO! will request the PIN. Enter the Answer phone PIN using the digits on the calling phone on the calling phone (during replay of the outgoing message) Note: Wait for the phone to confirm each digit before pressing the next. 4. Press to complete entry of the PIN, or to clear and re-enter the PIN from scratch 5. The SERO! will allow three attempts at entering the PIN correctly before it hangs up, it will also hang up if no key is pressed for 30 seconds or if cancel is pressed on the SERO! keypad 6. SERO! announces to the caller the number of new answer phone messages. If there are no messages, the telephone hangs up 7. If there are messages SERO! will now announce and play each previously un-played message in turn, starting with the oldest. If the call is from a known caller, and a name has been recorded, it is announced before the message 8. The Caller options during playback of new messages, are as follows:  Skip back a few seconds to review  Skip to the next message  Skip forward a few seconds  Delete the current message  End the call and make SERO! hang up 9. After the phone has played the final new message it will announce “Thank you, goodbye” then hang up. Changing remote access PIN code… The remote access PIN code can only be changed on SERO! Not from the ‘calling’ telephone. See: “Basic settings” (or above) > “setup Answer Phone” SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 42 of 108 www.tecsol.com.au 12. Help Call Help call is a feature that allows the user to make assistance calls automatically at the press of the telephone, or from a single selection from an IR transmitter. button on the There are two ways in which the phone can place a help call, ‘Simple’ & ‘Automatic’ (setup mode allows for the type of call to be set). Additionally, if the help call option is not required the help call function can be completely disabled/or enabled as and when needed (again from setup mode). Help call in ‘Simple’ mode… Pressing causes the SERO! to automatically terminate any call in progress and then announce “Making automatic help call, press cancel to stop”, three times. This gives the user time (about 15 s) to cancel the help call before a contact is dialled by pressing The phone then dials the first contact name; the lowest numbered phone book entry marked as a help contact, or if none are marked, the entry numbered 00 is dialled. After dialling, the phone is in hands free mode so that the user can talk to the called party. A warning is announced if the call cannot be made due to:    Line is not connected No dial tone No help contact number is stored If the line is in use, the SERO! waits for it to become free. If it does not become free in a reasonable time, the phone announces ‘line in use’. Note: The telephone output socket on the SERO! will be disconnected from the line during help call (if fitted). Help call in ‘Automatic’ mode… Automatic help call has two main differences from simple mode:   Pressing No user interaction is required – the phone makes announcements and responds to commands sent using the called parties’ phone keypad. Up to eight contacts may be notified, and up to five attempts are made to contact each person on the list. causes the SERO! to automatically terminate any call in progress and then announce ‘making automatic help call, press cancel to stop’, three times. This gives the user time to cancel by pressing The phone then selects the first contact name; the lowest numbered phone book entry marked as help contact or (if none are marked) the entry numbered 00. In addition, up to 7 more names may be flagged for help contacts in the phone book. Note: If too many names are flagged, only the lowest numbers will be used, up to the maximum of 8. A warning is announced if the call cannot be made due to:     Line is not connected No dial tone No help contact number(s) are assigned No pre-recorded help message These are considered ‘fatal errors’ and cause automatic help call to be terminated. If the line is in use, the SERO! waits for it to become free. If it does not become free in a reasonable time, the phone announces ‘line in use’ and terminates help call operation. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 43 of 108 www.tecsol.com.au Automatic Help Call operation… 1. 2. 3. Upon initial activation of the help call function the phone announces “Making Automatic Help Call, press Cancel to stop” three times (to allow the user to cancel the call if it was made accidentally) The selected number is shown on the display and dialling starts. Once the number has been dialled, the SERO! plays a built-in message telling the called person that this is an 4. automated help call, and asks them to press to hear the message. The message is personalised using the caller’s recorded name from the phone book, if available. If the called party does not reply within 1 minute (or the number was engaged), the phone jumps to step 13 below. 5. If the called party presses the phone display shows ‘contact x responded’ and the user help message is played. This contact is marked as ‘responded’ and will not be called again. Replay of the user’s message starts. During replay, the called party can press 6. 7. to repeat the message from the start, or to skip to the end. When the message is finished (or was pressed), the phone tells the called party his contact status (you are contact x of y), then plays a built-in menu recording. The menu options are: Replay the message Switch to speaker phone (so the called party can speak to reassure the client if possible). Cancel help call mode (so not to make calls to any other contacts). 8. 9. If the contact selects option 8, the phone switches to loudspeaker mode to allow two-way conversation. This call is limited to 10 minutes after which the call ends & the phone then calls the next contact, if any. While in hands free mode the following options are available: The telephone hangs up and returns to idle mode (the help call is cleared) The call is ended, but the next contact will be dialled The telephone ringer is sounded (using VIP contact ring tone) at full volume for three seconds 10. If the client picks up the handset, presses hands free or headset, the help call mode is cancelled and the telephone treats this as a normal call. the phone hangs up and returns to idle mode. 11. If the contact selects option 12. If the called party hangs up, the phone goes to step 13. 13. After a brief delay, the phone scans the contact list for the next contact. If one is found, operation starts with this number, from step 1 above. 14. If there are no more ‘new’ contacts the list is scanned again, looking for numbers that did not respond to the last call. The phone tries up to 5 times to contact each number, waiting a lengthening period between each contact attempt which could be up to 20 minutes. Each time an attempt is made, the same steps from 1 above are followed. 15. Once all contacts have been contacted, or all retry attempts have failed, the phone returns to idle mode. Notes… If an automatic help call is taken by the called parties’ answer-phone, the opening menu in step 3, will be repeated several times and then the SERO! will hang up. As the answer phone will not dial 5 or respond in any way, the call is not marked as acknowledged and the number will be retried later. The phone remains silent during automatic help call. During the waiting periods between making calls, the phone will ring on an incoming call. This can be answered in the usual way. Note: An incoming call will NOT cancel help calling mode. While the phone is in a call to a contact, the user can take over the call at any time by pressing pressing , lifting the handset or . The automatic help operation is cancelled and the user takes over as if they instigated the call. If during the help call process the line becomes busy (by another phone or fax on the same line) the SERO! will wait for it to become free before dialling. If it remains in use for too long, automatic help call will be cancelled with the audible warning ‘line in use’. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 44 of 108 www.tecsol.com.au ‘Help’ contact numbers… Numbers dialled during help calls are taken from contacts in the phone book – marked as “Help Call” contacts, entered in the usual way, but with option ‘Use for Help Call?’ set to ‘Yes’. (See adding or editing a phone book contact) In simple mode, the SERO! will dial the number of the first contact (i.e. the marked entry with the lowest memory number). In antonymous/automatic mode, up to 8 contacts can be marked, and these will be called numerically in turn. It is therefore important that when contacts are added into the phone book and contacts need to be dialled in a particular order then they added using the “select by memory location” method If no entries in the phone book are marked as help contacts, phone book entry 00 will be used. If no help contact numbers can be identified, the warning ‘No help contacts’ is shown on the display, and optionally announced if ‘Announce Warnings’ is enabled: “Setup” > “Set Functionality” > “Announce Warnings” Help call ‘message recording’… A recorded message of up to 1 minute duration must be recorded for automatic help call. If the phone is set for automatic call and no message is recorded sero will warn the user both audibly via an announcement and visually via a message on the screen The help message is recorded by accessing “Set functionality” from set up menu and is therefore PIN protected and unlikely to be accidentally deleted. ‘Recording’ the help call message… 1. With the phone Idle enter “#45100#” using 2. Press or 3. Press to scroll through the list of settings until ‘Record Help Call Message’ is displayed and to to choose “Set Functionality” then press Note: If you go to far press , then press to confirm selection to return to last menu option. 4. With ‘Record Help Message’ displayed press 5. 6. Use or to change from ‘No’ to ‘Yes’, then press To start recording: to confirm, the record screen is displayed If using the handset then lift the handset and Press 7. If using a headset to record press Record an appropriate message containing relevant information as seems appropriate  Name  Address  Post code  Person is disable or infirm and whether they are mobile 8. To stop recording press 9. To listen/playback the recording, press 10. To rewind during playback, press 11. To re-record press or again and to stop, then to listen/playback 12. Repeat above steps as may times as required until satisfied with recording 13. Then to save the recording press 14. After saving the recording the returns to idle state Playing / reviewing the help call message… To review/listen to the recorded help message without making a call: SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 45 of 108 www.tecsol.com.au With the phone idle and “On Hook” press on hook. Press then immediately press the message is played and the phone stays to stop playback. Note: The telephone must be connected to a working telephone line for this function to work. The volume adjustment when listening to the user help message is linked to “Announcement Vol.” setting in setup mode. 13. Phone Settings (SETUP) The following settings determine have the phone is going to work for the individual user Settings can be viewed or changed without restriction either manually using the keypad or using IR codes from a suitable Possum controller, even when scanning is used. In the descriptions below the words key/press imply key press or send corresponding IR code.    Set-up mode can only be accessed when the phone is on-hook. If the telephone rings, set-up mode is cancelled, and any changes in progress are saved. If no changes are made for one minute, setup mode is cancelled after saving any changes. Changing Settings… Setup mode has changed since version 1.01 resulting in a more logical approach. Most settings are protected by a PIN (Personal Identification Number). There are now different levels of access available by entering certain PIN codes before pressing With the phone in an idle state, enter the PIN then press PIN Codes… The table below shows which groups of settings are available for each pin code entered By having them grouped in this way it is possible to give users /facilitators access to certain groups only and not others (which may effect operation for the user if changed) Enter Pin before pressing setup = accessible setting Heading Setting No Basic Carer Supervisor Engineer Pin  #45100# #45107# #27076# Announcement Volume Announcement Volume  Set time & date Set Up Ringing             Ringer Volume      Ring tone std      Ring Tone in dir.      Ring Tone in VIP      Announce Known Call          Answer phone Rings     Answerphone PIN     Immediate Answer     Monitor Volume        Allow Phone book Edit?    Sort P.B by name?    Allow Phrase recording?    Enable Phrases?    Enable AnswerPhone?    Setup Answerphone Set Functionality SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 46 of 108 www.tecsol.com.au Announce Keys?    Announce Names in PB, logs? Announce Warnings?       Enable Help Key?    Autonomous Help Call?    Record Help Message?    Reduced function?    Phr. 49 ends call?    Play Phrase 1 on Answer?     Call Control Premium Rate Prefix 1   Premium Rate Prefix 2   Banned no. Prefix 1   Banned no. Prefix 2   Banned no. Prefix 3   Banned no. Prefix 4   Require Pin For calls   Call Lock Pin   Dial Prefix   Prefix emergency numbers   Auto Hang up   Area Code    Eng.Use Only Settings Display Contrast  Use Accented Characters?  Gewalink Start Channel  GewaLink End Channel  Gewa Start Channel  Possum IR Group  Old Possum IR Codes?  Default to Headset?  Enable Headset?  Hands free mode:  Auto secrecy?  Caller ID Mode:  Selecting a Group … Use or to choose the group required, then press to select the group, or / to quit. Pressing when the last item is displayed in the menu will ‘wrap’ round to show the first item, and vice-versa. Choosing a setting Move through the list of settings within group by pressing or , then press:  Enter to select the setting and allow that setting to be changed.  Cancel - or -  Setup to exit setup mode, discarding any change not confirmed with SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 47 of 108 www.tecsol.com.au Changing the settings values Having pressed a prompt is displayed which shows the keys that can be used to change the value of this setting. There are three main types:  Yes / No values. These are changed to ‘No’ by pressing or , and ‘Yes’ by pressing or .  Numeric settings. Press or keys to increment and decrement the value. For single digit values, the digit keys can be used directly to set the value.  Strings e.g. PIN number & Time and Date. Use the digits corrections during entering the digits press character entered. On completion of the new value, press to update/save the new value, or to to enter, for to backspace or delete the last to discard the change List of Settings… Note: Settings are listed in order displayed; assuming engineer PIN (giving full access) was entered. Announcement volume (requires ‘Basic’ PIN or higher)… This sets a global volume level of announcements of keys/contact names/warnings etc. This is the first item that shows upon selecting which case the latter is displayed first). if the phone is idle (with the exception of when the time is not set, in 1. Select by pressing 2. Press or to adjust the level; the current level is shown on the display after each press and “Setup mode” will be announced at the new volume level. 3. Press the message “Announcement Volume” will be highlighted. to save this level. The phone will then exit setup mode. Set time & date… Date… This must be set in order for the various call logs to be sorted correctly, and to display the correct day of the week. If the Time and Date had not been set previously then this will be the first setting displayed upon selecting the setup button other wise use service. and to choose Time and Date from the list of groups .The year is not received from the caller ID Set the Date…  Use digits to to set DD/MM/YY; upon entering a digit the entry moves on to the next digit of the date. (In the USA the format is different and this will be displayed accordingly)  If a mistake is made during entering press  When complete press to backspace or delete the last (rightmost) digit. to save and move to time setting. Time… Normally set only once. If Caller ID service is on the line, time will be updated / synchronised on each incoming call. Set the time…   Use digits to to set HH/MM, (hours & minutes). Upon entering a digit the entry moves on to the next digit of the time. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 48 of 108 www.tecsol.com.au  If a mistake is made during entering press   When complete press to save and move to time setting. The phone will then exit setup and return to normal idle mode. to backspace or delete the last (rightmost) digit. Time display format… This option selects am/pm (12hr) or 24hr (military) format for the display of times. use and to choose, then when complete press to save Setup answer phone (requires ‘Basic’ PIN or higher)… Answer phone rings… Selects the number of discrete rings the caller will hear before the answer phone will pick up the call. If set to zero, the answer phone will pick up after six rings if messages are waiting, nine rings otherwise. NOTE: Under most circumstances, the answer phone will pick up after one more ring than set here – this setting is in practice a minimum value. Answer Phone PIN… This is used to allow messages to be picked up remotely by calling the phone (see answer phone operation). If no (blank) PIN is set, remote message replay is not allowed. Between 2 and 4 digits are accepted. Use digits a pin, use to delete the last digit if a mistake is made, then press to to enter to store the PIN. Immediate answer… This option sets the answer phone to answer certain types of incoming call immediately (typically before the SERO! makes an audible ring, though other phones on the same line may ring briefly), instead of waiting the usual number of rings.     The call may be monitored (screened) while the caller leaves a message, if the monitor volume level is above zero. Immediate answer only works for calls where caller ID is received. The answer phone must be on in order to take the call. This option works in parallel with, and independently of, Do Not Disturb mode. The options are as follows: use and  to choose, then press to set Withheld number (Anonymous Calls)… Calls are taken if the caller ID information indicates the caller elected to withhold their phone number. This depends on the provision of caller ID and the correct indication of withheld number by the exchange. As a result it may not work with some lines and/or in some countries  If no number… Calls are taken if caller ID information was received, but no phone number was sent, so this includes both 'number withheld' calls, plus any other for which a number is not presented (e.g. some international calls).  All excl. Phonebook… This option will immediately answer any call in the previous categories, plus any number which does not match an entry in the phone book. In effect the phone will ring normally only for known callers, or calls with no caller ID received. Monitor Volume… This sets the listening volume on the speaker while an answer phone message is being recorded. A setting of zero turns off monitoring, while higher settings allow the call to be heard by the user for screening purposes. use and to change, then press to set SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 49 of 108 www.tecsol.com.au Setup Ringing… Ringer Volume… Sets the global ringer volume for all ring tone types (as demonstrated when the ring tone is played for the next setting). Ring tone std… Selects the ringing tone for general calls - i.e. not from numbers in the phone book All calls ring with this tone if caller ID is not available Ring tone in PBook… Selects the ringing tone for callers who have an entry in the phonebook Note: Requires caller ID service. Ring tone VIP… Selects the ring tone used when the caller is marked as a VIP in the phonebook Note: Requires caller ID service. Announce known call… When set to ‘Yes’, plays the recording of the name, if one exists, and the call is matched to a contact in phone book. The name is announced between rings. The phone will also announce number withheld and international calls as such when this setting is ‘yes’. Note: Requires caller ID service. Call Control (requires ‘Supervisor’ PIN or higher)… Premium Rate Prefix 1 Premium Rate Prefix 2 These are used to allow the SERO! to identify a ‘premium rate’ number. The first digits of each dialled number are compared against the prefixes entered here. ‘Premium rate’ numbers will require a PIN in order for the phone to make the call if PIN restriction is set for outgoing calls (see setup option ‘Require PIN for calls?’). If one or both are not required, ensure that the entry is blank. Set using digits to , then select . Banned no. Prefix 1 Banned no. Prefix 2 Banned no. Prefix 3 Banned no. Prefix 4 These are used to allow the SERO! to identify a ‘banned’ number. The first digits of each dialled number are compared against the prefixes entered here. The SERO! will not dial a number starting with any of the four prefixes. Enter up to 4 digits (per banned number) with care, as these prefixes can prevent access to emergency services and other calls which start with the same numbers. Set using digits to then select Note: In some countries, it is illegal to ban emergency services numbers. An option in the line configuration file will prevent the entry of a ban prefix that prevents dialling emergency numbers. If one or more are not required, ensure that the entry is blank. Require PIN for calls? A PIN can be used to control access for making outgoing calls. The following options are available:      no Premium rate only All excl. Phonebook All excl. Emergency All outgoing calls (unrestricted outgoing calls) (calls identified as ‘premium rate’ require PIN entry) (any call not selected from phone book requires a PIN) (any call other than 999, 112 etc.) (no call can be made without a PIN: Warning – limits access to emergency services) SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 50 of 108 www.tecsol.com.au use and to choose, then press to set Call Lock PIN… This sets the 2 to 4 digit PIN code, for when one of ‘Require PIN for calls’ outgoing call restriction options is set. Use digits to enter the PIN. Use to delete the last digit if a mistake is made, then select to store the PIN. Note: The PIN cannot be the same as an emergency services number. Dial prefix… The digits here will be automatically appended to the numbers in the phonebook, or dialled from the incoming call list. The prefix can be up to three digits long. This is normally used for when the phone is connected to a PABX which requires a prefix for an outside line.  Use digits  For corrections during entering the prefix press   If a pause is required in the prefix press the . This will be displayed as ‘P’ in the prefix. Note: a ‘P’ counts as a one digit, one Pause is 3 seconds long.  Press to to set the prefix. to delete the rightmost digit. to store the prefix. Prefix emergency numbers? When set to ‘No’, the dial prefix is not used when dialling an emergency services number. Otherwise the dial prefix is used for all calls. use and to choose, then press to set Auto hang-up (mins)… Auto hang-up makes the phone hang up automatically after some extended period off hook (on a call). It is intended for use with users that may fall asleep or forget to hang up. It can also be used to help avoid call charges on ‘up to 1 hour free call’ tariffs. The time duration is in 20 minute intervals up to 120 minutes (2hrs) if set to ‘0’ there is no auto hang-up. Note: The telephone will hang-up approximately ½ minute before the timer set, in order to safely end the call before a charging period. use and to choose the time, then press to set Area Code (USA/Canada only)… The number supplied by caller ID may not include the area code for local calls; however, this may be required to return the call. By entering the area code here, the phone will automatically add the code when required, so that numbers in the received call log can be dialled without change. Note: That the area code must be entered with the leading '1'. I.e. for an area code of '456', enter '1456'. Up to five digits are accepted. Where this feature is not used (most countries outside USA/Canada) this setting shows as 'off' and cannot be changed. Note: Phones configured for use in New Zealand add the extra '0' or '00' to calling ID numbers automatically- the Area Code facility is not used. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 51 of 108 www.tecsol.com.au Set Functionality (requires ‘Carer’ PIN or higher)… For the settings below with setting highlighted use set to choose ‘’yes and to choose ‘no’, then press to Allow phone book edit? A setting of ‘No’ locks the phone book against any change. Note: The phonebook cannot be edited in RF mode. Sort phone book by name? If set to ‘No’ the phone book is displayed in numerical order. This allows names to be shown in a given order. Allow phrase recording? A setting of ‘No’ prevents phrases being deleted or changed. Enable phrases? If set to “No”, the recorded phrase features are completely disabled. Enable answer phone? If set to ‘No’, the answer phone features are completely disabled (however access to the answer phone setup menu remains). Announce keys? If set to ‘Yes’ the phone ‘say’s’ each key as it is pressed. Not all key presses can be announced (for example those used during a call) for reasons of practicability. Announce name in phone book logs? When set to ‘Yes’, the SERO! will announce known names when receiving answer phone messages, phone book entries, redial & call logs. Announce warnings? If set to ‘Yes’ the telephone will announce ‘most’ warning messages. Enable help key? The Help button can be completely disabled along with the help call facility, if not required. Autonomous help call? When set to ‘No’, the ‘Help’ button simply rings the stored help number in hands free mode. When set to ‘Yes’, the help call is fully automatic (dials up to 8 contacts and plays recorded announcements without user interaction). Record help message? When this option is selected, the user is prompted to record the outgoing help message, used for antonymous help mode. Reduced Function? When selected this reduces the functionality to provide a less complex user interface. There are many changes to the operation of the phone, detailed in other sections, but the key changes include:       Call and redial lists show just the most recent call Answer phone play plays messages in sequence then deletes them Answer phone outgoing message is fixed Missed calls message is not shown Enter key has no effect DND key requires basic PIN for operation Phr. 49 ends call? Whilst enabled if stored phrase 49 is played during a call, the call is automatically ended once the phrase is announced. Play phrase 1 on answer… If set to ‘Yes’ stored phrase number 01 is automatically played when an incoming call is answered. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 52 of 108 www.tecsol.com.au Eng. Use Only Settings (Requires ‘Engineer’ PIN)… Display contrast… Adjusts the LCD screen contrast to give the best display clarity. Use accented characters? When entering alphabetical names the digit keys normally cycle through standard letters, there are also a range of accented characters available for overseas markets. When set to ‘Yes’ the accented characters are allowed and appear after the usual letters on each key. The disadvantage is that there are more characters to cycle through on each key. Gewa IR start channel… Used to set up the codes for which the phone responds when using a Gewa controller. This setting sets the first Gewalink channel that the telephone will operate from. Set the channel according to the factory channel setting for the specific Gewa controller (e.g. if using a Gewa IR 1SP then the factory channel setting for this device is channel 16 so set the start channel to 16) Gewa IR end channel… Used to set up the codes for which the phone responds when using a Gewa controller. This setting sets the last gewalink channel that the telephone will operate from. Set the channel according to the factory channel setting for the specific Gewa controller (e.g. if using a Gewa IR 1SP then the factory channel setting for this device is channel 16 so set the end channel to 16) Note: Once the Start and End channel have been set the phone will only respond to Gewalink channels between these (or in this range). If you do not want the phone to respond to any Gewa channel then set the End channel to a value less than the start channel (e.g. Start channel =16, End channel = 15). Gewa start function… Used set the first phone function (as detailed in Table 2) assign to the first key on the Gewa transmitter. The group selects the range of codes that are accepted. The higher the group, the more functions are available, but also the more codes that are used. Possum IR group… In situations where two or more SERO! telephones are in ‘sight’ of one another, there may be problems with crossoperation. To overcome this it is possible to set the phone to operate from 3 different groups of infra red signals. The signals offer the same phone functionality but differ in structure. It is therefore possible to have three telephones operated in the same room with out any interaction in operation. The default channel used for Possum Fast codes is group 6, which provides compatibility with standard controllers (e.g. current Primo!). When set to 7 or 8 the phone responds only to the range of codes on these alternate channels. To generate codes for alternate channels, use Primo! ‘fast’ code numbers starting at 700 for channel 7, or 800 for channel 8. ‘Accept’ Old Possum IR codes… By default the phone responds to old possum phone codes used in Possum Companion/Freeway for backwards compatibility, but these are also used for other purposes for some older equipment. These codes give basic operation and do not include autodial or auto phrase replay functions. The SERO! phone can be fully controlled just using Possum IR Group codes (see previous heading), these are to be preferred to avoid any conflict. When old possum codes are used for other Possum equipment, or multiple SERO! telephones nearby, the phone can be set to ignore them. Default to headset… This setting affects the operation of the general IR off-hook IR command. When set to ‘Yes’, the phone uses the headset on receipt of these codes. When set to ‘No’, the phone uses hands free mode. In the event that the headset is not connected (see below), the phone uses hands free anyway. Enable headset? If this is set to ‘No’, the headset key function is the same as the hands free key function. It must be set to ‘Yes’ to enable the headset port. Hands free mode… This setting allows the operation of the hands-free anti howl function to be ‘tuned’ to match the room in which the phone is installed. 0 – Small carpeted room (full-duplex) 1 – Medium sized room (full-duplex) 2 – To avoid ‘howl’ when settings 0 and 1 do not work satisfactorily (half-duplex mode) SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 53 of 108 www.tecsol.com.au Setting 2 should be used in large rooms with pronounced echo, where the user is more than several feet from the phone, or where maximum speaker volume level is needed. See section ‘Optimising hands-free modes’. Auto secrecy… When set to ‘Yes’ the phone mutes the microphone automatically on placing or receiving a call. This option is for users who do not normally use the microphone and would use the phrases feature to communicate. The microphone can be unmuted with the ‘Privacy’ button as normal. Caller ID mode… Some countries have different caller ID methods used by different telecoms companies. For these countries the caller ID mode can be selected to suit the phone line. In the neterlands for example this would be FSK or DTMF Note: In most countries the mode is fixed and so this setting is ‘view only’. Show information… This menu when selected displays the following telephone information: Hardware Identification Line Configuration Prompts SD Card Default setting values… SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 54 of 108 www.tecsol.com.au Heading Setting Default Value Options Announcement Volume 5 1 – 8 (where 1 is lowest, 8 is highest) Ringer Volume 4 1–8 Ring tone std 0 12 ring tones numbered 0 – 11 Ring Tone in dir. 11 12 ring tones numbered 0 – 11 Ring Tone in VIP 6 12 ring tones numbered 0 – 11 Announce Known Call Yes Yes or No Answer phone Rings 5 1 – 12 Answerphone PIN 2468 Any 4 digit number Immediate Answer off Off, Withheld Number, If no number, All excl. Phonebook Monitor Volume 5 1–8 Allow Phone book Edit? Yes Yes or No Announcement Volume Set time & date Set Up Ringing Setup Answerphone Set Functionality Yes Sort P.B by name? Yes or No N No Y Yes or No Enable Phrases? No Yes or No Enable AnswerPhone? No Yes or No Announce Keys? No Yes or No Announce Names in PB, logs? No Yes or No Announce Warnings? Yes Yes or No Enable Help Key? Yes Yes or No Autonomous Help Call? No Yes or No Record Help Message? No Yes or No Reduced function? No Yes or No Phr. 49 ends call? No Yes or No Play Phrase 1 on Answer? No Yes or No Premium Rate Prefix 1 Any 4 digit Number Premium Rate Prefix 2 Any 4 digit Number Banned no. Prefix 1 Any 4 digit Number Banned no. Prefix 2 Any 4 digit Number Banned no. Prefix 3 Any 4 digit Number Banned no. Prefix 4 Any 4 digit Number Require Pin For calls no Call Lock Pin 1234 No, Premium Rate only All excl. phonebook, All excl. emergency ALL outgoing calls Any 4 digit Number Dial Prefix Any 5 digit Number Prefix emergency numbers No Yes or No Auto Hang up 0, 20, 40, 80, 120, minutes Display Contrast 8 1–9 Use Accented Characters? No Yes or No Gewalink Start Channel 16 0 to 59 GewaLink End Channel 47 0 to 59 Gewa Start Function 0 0 to 63 Possum IR Group 6 A range of fast codes, group 6, 7,or 8 Old Possum IR Codes? Yes Yes or No Default to Headset? No Yes or No Enable Headset? No Yes or No Hands free mode: 1 Allow Phrase recording? Call Control Eng.Use Only Settings Auto secrecy? SERO! Caller ID Mode: No Issue 4.2 Technical Manual Distributed by Technical Solutions Australia FSK 0 = full duplex small room 1= full duplex medium room 2 = half duplex Yes orPage No 55 of 108 FSK, or DTMF (not be changeable in UK) www.tecsol.com.au 14. Optimising hands-free modes The telephone has three built in modes designed to give the best hands free performance for different situations. In most cases it is suggested that modes ‘0’ and ‘1’ be tried first where possible (since these modes offer the most natural call quality for hands free operation). Operating Modes… Mode 0… This mode is intended for use in a small room with little ‘echo’ – e.g. a bedroom or small carpeted lounge. This mode offers ‘full duplex’ operation – after a short while (a ‘training’ period of 15-30 seconds at the start of the call), both parties can speak and interrupt at the same time, allowing natural conversation. The speaker volume should normally be set to maximum (8) in this mode. Mode 1… This mode is intended for use in larger and/or more ‘echoey’ rooms – e.g. s small kitchen, shared room with hard floor etc. Again, this mode offers ‘full duplex’ operation - after a short while (a ‘training’ period of 15-30 seconds at the start of the call), both parties can speak and interrupt at the same time, allowing natural conversation. The speaker volume should normally be set to maximum (8) in this mode. Limitations of Mode ‘0’ and ‘1’… A limitation of both modes is that the speaker volume is limited. While working in full-duplex mode, the microphone on the telephone is working at the same time as the speaker. The electronics in the telephone stop the ‘howl’ that would normally result from this arrangement, but of course the speaker is closer to the microphone than the user, so if the speaker is too loud it drowns out the user , making howl reduction impossible. Mode selection… The hands free mode is set from the ‘Engineer Only’ settings. If using a ‘full duplex’ mode, try each mode in turn for best performance. Mode ‘0’ should be better for small rooms and Mode ‘1’ for larger ones. Full duplex is not suitable for large ‘echoey’ rooms (e.g. wards or shared lounges) as it can exaggerate the room echo and of course the maximum speaker volume level may be too low. Mode ‘2’ is usually best for users who are hard of hearing as the maximum volume is higher. This mode is also more appropriate where there is more background noise, though note that no hands free telephone works well where there is a lot of noise. Mode 2… This mode is designed for the following situations:     Where modes ‘0’ and ‘1’ do not work satisfactorily. Where the user may be hard of hearing. Where the room is large, and/or has a lot of echo. Where there is background noise or the user must be a significant distance from the telephone. Mode ‘2’ is ‘half duplex’; only one person can speak at a time. This mode has the advantage that the speaker volume can be much higher, and the operation of the telephone is much less affected by the acoustics of the room. Note: Adjust the speaker volume with care: high levels may, in particularly ‘echoey’ rooms, cause choppy effects on the voices. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 56 of 108 www.tecsol.com.au Behaviour in hands-free modes… The hands free processor in the SERO! telephone was originally designed for in-car use. For such application it has a ‘noise suppression’ feature whereby if there is a steady level of background noise (e.g. car engine, computer fans, raining on roof, some forms of music) it will tend to cut this out when you are not speaking over it. If you are at the ‘other’ end of the call, this means that this background noise pulse’s in volume, becoming apparent when accompanied by speech and filtered out when not. In ‘half duplex’ this feature is valuable in preventing such background noise keeping the telephone transmitting, blocking the far end completely. Note: In half duplex the SERO! user has priority in the switching between ‘speak’ and ‘listen’ mode. This feature also means that sometimes on-hold music is ‘choppy’ if it is of a type with little variation in volume. In effect, ‘peaks’ of sound above the general background level are required to trigger transmission of voice in either direction, and in any mode. This feature (which cannot be disabled) can seem a bit disconcerting, but users become used to it. Experience shows it detracts little from call clarity in practice. Practical considerations… The microphone on the SERO! is not directional and so will pick up background noise pretty well. The can be minimised only by careful positioning of the telephone. No hands free telephone works particularly well in a noisy environment, and the performance of the SERO! should be taken in the context of comparison with other hands free telephones. Echo cancelling… When working in ‘full duplex’ (hands free modes ‘0’ and ‘1’) the telephone must ‘train’ to reduce echo and this means for the first 30 seconds or so it works in ‘half duplex’. It only switches to ‘full duplex’ when sufficient alternating speech from both ends allows it to train itself. Brief ‘squeaks’ may occur during this ‘training’ process (as they occur, the telephone filters them out). If feedback or line quality does not permit ‘full duplex’, it remains is ‘half duplex’. If the user changes position with respect to the telephone the hands free must again adjust to compensate. Constant movement may cause brief squeaks, echo or loss of full duplex in modes ‘0’ and ‘1’. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 57 of 108 www.tecsol.com.au 15. Infrared remote control set up There are many options for IR control with SERO! to suit both possum and gewa controllers. SERO! has been designed to be backward compatible with existing installations and older possum systems The options for setting up the IR operation are found in >Setup>Engineer only settings in sero Using ‘old’ Possum codes… These codes are used by Companion HC1800A, B, C, and freeway HC2000B, Primo! if the customer already has a Possum Telephone (LST9B, HC1811, HC2003, HC516 Freedom) When set to ‘Yes’ the SERO! will work from these codes, when set to No the SERO! will ignore these codes if sent from the IR Transmitter The default setting for this is Yes, but sometimes it may be desirable to set to No, particularly if there are two telephones in the property which are within IR range of each other and control of a specific telephone is required at any one time without reaction from the other telephone Note: If the customer is using Possum HC515 Freedom Intercom/telephone system as an Intercom only and requires a separate SERO! for telephone operation then “Accept old IR codes” must be set to ‘No’ and an alternative IR coding scheme used for SERO! otherwise there will be interaction between the intercom and phone system when phone or intercom functions are selected on the IR transmitter Programming IR transmitters to use ‘old’ Possum codes’… ‘Possum COMPANION 1800 A/B’… Important: The companion must be setup for HC1811 telephone operation to give correct control of the following functions     Companion Embedded Telephone menus ( “phone” in this menu = Sero! answer/hang up in loudspeaker mode/transfer call to speaker Companion Direct Dial including  and # Companion control option 19: Answer phone = Sero! answer/hang up in loudspeaker mode/transfer call to speaker Companion control option 244: LST9B Room 2 = Sero! answer/hang up in headset mode/transfer call to headset On the Companion 1800B/Freeway/3.1 software go into system setup and select options in the setup screens as highlighted below: START SAVE CHANGES START SAVE CHANGES RETURN MENU CONTENTS RETURN MENU CONTENTS STANDARD MENU MENU SETTINGS STANDARD MENU MENU SETTINGS SELECT MENU 1 ADJ SET- UP MODE SELECT MENU 1 ADJ SET- UP MODE SELECT MENU 2 SELECT MENU 7 SELECT MENU 2 SELECT MENU 7 SELECT MENU 3 SELECT MENU 6 SELECT MENU 3 SELECT MENU 6 SELECT MENU 4 SELECT MENU 5 SELECT MENU 4 SELECT MENU 5 a) Select a Menu (e.g. Menu1) b) Select “Menu Settings” SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 58 of 108 www.tecsol.com.au START START RESET USE AT START - UP RESET RETURN STANDARD / CUSTOM RETURN CAPTURE CODES SET PHONE TYPE SCANNING METHOD POWER – DOWN TIME SCANNING SPEED NIGHTLIGHT SCREEN FORMAT SET SCAN SPEED SELECTION DELAY ADJUST VOLUME CAPTURE TYPE 1 POSSUM HC1811 GEWA INFRALINK POSSUM VIA HC1810 MENU 1 SELECTED STANDARD MENU SETTINGS IS SELECTED c) Select “Set Phone Type” START TELEPHONE IS POSSUM HC1811 d) Select “Possum HC1811” START SAVE CHANGES RETURN MENU CONTENTS STANDARD MENU MENU SETTINGS SELECT MENU 1 ADJ SET- UP MODE SELECT MENU 2 SELECT MENU 7 SELECT MENU 3 SELECT MENU 6 SELECT MENU 4 SELECT MENU 5 RESET RETURN CAPTURE CODES CAPTURE TYPE 1 POSSUM HC1811 GEWA INFRALINK POSSUM VIA HC1810 TELEPHONE IS POSSUM HC1811 e) Select “Return” f) Select “Save changes” ‘Possum Primo!’ / ‘HC1400’… Primo! firmware versions 1.03 to 1.04 give basic operation (Phone book, Quick Dial, Build & Dial- except * #)if phone type 2 (freedom) is set in primo!. However these are pre Sero! units and do not quite match in “p.func” actions so always use “possum” IR code actions for individual functions [refer to Primo! Programming manual for choosing the phone type], From Primo! version 1.05 onwards setting the Primo! to phone type 2 will give correct operation for all built in phone menus and templates including quick dials, phonebook, tone & dial keypads as well as “p.func” actions ‘SRS 100’ / ‘Intellec’ – using ‘old’ possum codes… SERO! IR codes are usable with SRS Lite, Intellec, 100. from SRS IR Update V3.69 onwards In the relevant controller Management software set the IR device for telephone as shown below [Refer to SRS management software manual about assigning IR devices] ‘SRS Lite’ - using ‘old’ possum codes… In the SRS Lite Management software assign the IR device for telephone as shown below [Refer to SRS Lite management software manual about assigning IR devices] SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 59 of 108 www.tecsol.com.au Assigning specific SERO! functions to all SRS controllers… Refer to the capture record for SERO! below then in the relevant SRS management software make sure the correct device position is chosen for the specific function required SRS Sero! ‘Capture Record’ for ‘old’ codes… Appliance Appliance Make Model Number Handset Number Capture Date Captured By Device Position 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 TELEPHONE Possum or Reserved3 Sero! [HC2006] Primo! 4th June 2008 Stuart Turner Device Function Key 0 Key 1 Key 2 Key 3 Key 4 Key 5 Key 6 Key 7 Key 8 Key 9  # On/Off hook Redial Pause M1 M2 M3 M4 M5 M6 M7 M8 K10 M9 K11 Redial Volume Down Volume Up Speaker On/Off P Mute Memory 1/Internal Cancel /External Part 1  [code 2001A]  [code 20011]  [code 20012]  [code 20013]  [code 20014]  [code 20015]  [code 20016]  [code 20017]  [code 20018]  [code 20019]  [code 2000F]  [code 2000E]  [code 2001F]  [code 2000D]  Headset [code 2001E]         Calls List [code 20008] Enter [code 2000B]  [code 2001B]  [code 2001C] Phonebook [code 20009] Off Hook [code 20010] Privacy [code 2000C] On Hook [code 2000A]  [code 2001D] Part 2                                 Using ‘Possum IR Group’ codes… The SERO! is a feature telephone and has many IR functions which the old possum IR codes do not cover, It is possible to have any IR transmitter send these commands but they will need to be learnt by the transmitter using a Primo! controller as the source device as these are embedded into the unit. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 60 of 108 www.tecsol.com.au There are three groups of IR commands, all are identical in function but each group operate on a different transmission frequency, this allows multiple transmitters to operate multiple phones in the same room (such as a school classroom) without interaction between each telephone The three IR groups available use Possum Fast IR coding scheme which is based on the unused Possum HC1820 relay coding scheme (Hex switch setting 6, 7, 8). SERO! can be set to respond to only one of these groups at a time, It is not possible to use a mixture of commands from each group on the same telephone. The IR group is chosen on Sero by accessing Setup>Engineer use only settings Setup IR transmitters to use Possum IR group codes… As currently only the Primo! IR transmitter has these types of signal built into it, other IR transmitters will have to learn these signals from a Promo!. Always refer to the transmitters programming manual regarding learning signals from another transmitter. When programming the Primo! transmitter to send these functions, use the action “possum” and program functions as per the table below. Example: if the phone is going to respond to group 6 IR codes, then for “hands-free toggle” program a button on primo! with “possum” action, code 63A. Primo! has built in phone functions, (phonebook, dial keypad, tone keypad templates.) where these can be mapped to specific IR codes, and are set by changing the phone type on Primo! (see Primo! technical manual>setting phone type) If group 6 codes are to be used then set primo! to Type1 phone, if old codes are to be used then set Primo! to type 2 phone [applies to firmware version 1.05 Primo! units and later] version 1.03-1.04 cannot be mapped to group 6 codes, only old possum codes so always have the Primo! set to phone type 2. From Primo version 1.06 onwards for group 7 codes use phone type 5, for group 8 codes use phone type 4 (but only if the default codes have not been overwritten with captured phone signals) Primo! “Possum” action codes Phone Function OLD POSSUM CODES GROUP 6 GROUP 7 GROUP 8 On Hook Off Hook Hands free Toggle Headset Toggle Digit 0 Digit 1 Digit 2 Digit 3 Digit 4 Digit 5 Digit 6 Digit 7 Digit 8 Digit 9 Digit  Digit # Vol/Sel Vol/Sel + Mic On/Off- Privacy Recall Phonebook Calls List Button Cancel 2000A 20010 2001F 2001E 2001A 20011 20012 20013 20014 20015 20016 20017 20018 20019 2000F 2000E 2001B 2001C 2000C 2000D 20009 20008 2001D 633 632 63A 639 620 621 622 623 624 625 626 627 628 629 62A 62B 637 638 630 63B 62E 62C 62D 733 732 73A 739 720 721 722 723 724 725 726 727 728 729 72A 72B 737 738 730 73B 72E 72C 72D 833 832 83A 839 820 821 822 823 824 825 826 827 828 829 82A 82B 837 838 830 83B 82E 82C 82D Store/enter 2000B 62F 72F 82F SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 61 of 108 www.tecsol.com.au Primo! “Possum” action codes Phone Function OLD POSSUM CODES GROUP 6 GROUP 7 GROUP 8 Setup Button Help (SOS emergency Dial) Redial List Button Last Number Redial (LNR) Answerphone On/Off O.G.M (play selected OGM) Play 64E 631 63E 636 64B 63C 64C 74E 731 73E 736 74B 73C 74C 84E 831 83E 836 84B 83C 84C Phrase 64D 64D 84D Auto Dial Memory 0 Auto Dial Memory 1 Auto Dial Memory 2 Auto Dial Memory 3 Auto Dial Memory 4 Auto Dial Memory 5 Auto Dial Memory 6 Auto Dial Memory 7 Auto Dial Memory 8 Auto Dial Memory 9 Auto Dial Memory 10 Auto Dial Memory 11 Auto Dial Memory 12 Auto Dial Memory 13 Auto Dial Memory 14 Auto Dial Memory 15 Auto Dial Memory 16 Auto Dial Memory 17 Auto Dial Memory 18 Auto Dial Memory 19 Auto Dial Memory 20 Auto Dial Memory 21 64A 641 642 643 644 645 646 647 648 649 634 635 650 651 652 653 654 655 656 657 658 659 74A 741 742 743 744 745 746 747 748 749 734 735 750 751 752 753 754 755 756 757 758 759 84A 841 842 843 844 845 846 847 848 849 834 835 850 851 852 853 854 855 856 857 858 859 Auto Dial Memory 22 65A 75A 85A Auto Play Phrase 2 Auto Play Phrase 3 Auto Play Phrase 4 Auto Play Phrase 5 Auto Play Phrase 6 Auto Play Phrase 7 Auto Play Phrase 8 Auto Play Phrase 9 Auto Play Phrase 10 Auto Play Phrase 11 Auto Play Phrase 12 Auto Play Phrase 13 Auto Play Phrase 14 Auto Play Phrase 15 Auto Play Phrase 16 Auto Play Phrase 17 Auto Play Phrase 18 Auto Play Phrase 19 Auto Play Phrase 20 660 661 662 663 664 665 666 667 668 669 66A 66B 66C 66D 66E 66F 670 671 672 760 761 762 763 764 765 766 767 768 769 76A 76B 76C 76D 76E 76F 770 771 772 860 861 862 863 864 865 866 867 868 869 86A 86B 86C 86D 86E 86F 870 871 872 SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 62 of 108 www.tecsol.com.au Primo! “Possum” action codes Phone Function OLD POSSUM CODES GROUP 6 GROUP 7 GROUP 8 Auto Play Phrase 21 Auto Play Phrase 22 Auto Play Phrase 23 Auto Play Phrase 24 Auto Play Phrase 25 Auto Play Phrase 26 Auto Play Phrase 27 Auto Play Phrase 28 Auto Play Phrase 29 Auto Play Phrase 30 Auto Play Phrase 31 Auto Play Phrase 32 Auto Play Phrase 33 673 674 675 676 677 678 679 67A 67B 67C 67D 67E 67F 773 774 775 776 777 778 779 77A 77B 77C 77D 77E 77F 873 874 875 876 877 878 879 87A 87B 87C 87D 87E 87F Auto Play Phrase 49 680 780 880 Using SRS controllers with Possum IR Group codes… Only group 6 Fast IR codes are usable with SRS Lite, Intellec, 100. These codes are available from SRS IR Update V3.69 onwards. Group 7 and 8 codes are not supported In the SRS Management software, assign the IR device for telephone as shown below (Refer to SRS management software manuals about assigning IR devices). This will give correct operation of speed dials, phonebook and one off dialling, for other functions such as phrases, answer phone, device Part 2 will also need to be added the configuration, and the Icons attributes (device position) amended accordingly. SRS-Lite management software add device… SRS Intellec/100 management software add device… SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 63 of 108 www.tecsol.com.au SRS Sero! Capture Record for Group 6 ‘fast’ IR codes… Appliance TELEPHONE Appliance Make Model Number Handset Number Capture Date Captured By Possum or Reserved 3 Sero! [HC2006][ADV] Primo! 4th June 2008 Stuart Turner Device Position 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Device Function Key 0 Key 1 Key 2 Key 3 Key 4 Key 5 Key 6 Key 7 Key 8 Key 9  # On/Off hook Redial Pause M1 M2 M3 M4 M5 M6 M7 M8 K10 M9 K11 Redial Volume Down Volume Up Speaker On/Off P Mute Memory 1/Internal Cancel /External Part 1  (code 620)  (code 621)  (code 622)  (code 623)  (code 624)  (code 625)  (code 626)  (code 627)  (code 628)  (code 629)  (code 62A)  (code 62B)  (code 63A)  LNR (code 636) Phonebook (code 62E)  (code 641)  (code 642)  (code 643)  (code 644)  (code 645)  (code 646)  (code 647)  (code 648)  (code 649) Redial List (code 63E)  (code 637)  (code 638) Headset (code 620) Off Hook (code 632) Privacy(code 630) On Hook (code 633)  (code 62D) Part 2 Help Call (code 631) Play Phrase 2 (code 660) Play Phrase 3 (code 661) Play Phrase 4 (code 662) Play Phrase 5 (code 663) Play Phrase 6 (code 664) Play Phrase 7 (code 665) Play Phrase 8 (code 666) Play Phrase 9 (code 667) Play Phrase 10 (code 668) Play Phrase 11 (code 669) Play Phrase 12 (code 66A) Play Phrase 13 (code 66B) Play Phrase 14 (code 66C) Play Phrase 15 (code 66D) Play Phrase 16 (code 66E) Play Phrase 17 (code 66F) Play Phrase 18 (code 670) Play Phrase 19 (code 671) Play Phrase 20 (code 672) Play Phrase 21 (code 673) Play Phrase 22 (code 674) Play Phrase 49 (code 680) Phrase key (code 64D) Play (code 64C) Setup key (code 64E) Enter (code 62F) Recall (code 63B) Calls List (code 62C) Answer phone (code 64B) OGM (code 63C) Using ‘Gewalink’ IR codes… SERO! can be set to operate from a Gewa IR transmitter (without reprogramming it) or by any other IR transmitter which can send Gewalink IR signals SERO! can be set to operate in the same way as a Gewa Jupiter telephone But only Jupiter Alternative 3 or 7 are implemented, from Gewalink channels 00-63 (equivalent to levels 1-4 on a Gewa Prog) There are three settings on SERO! which need to be implemented for Gewalink IR Phone operation; These are: Gewa-link start channel… This is the first key on the Gewa IR transmitter you wish the phone to respond to (check the Gewa transmitter’s user guide to see which Gewalink channels are transmitted on each key). SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 64 of 108 www.tecsol.com.au Gewa-link end channel… This is the last key on the Gewa IR transmitter you wish the phone to respond to (check the Gewa transmitter’s user guide to see which Gewalink channels are transmitted on each key). Setting the start and end channels set the range to which the phone will respond to, if the phone is not required to operate from any Gewa channel then this can be achieved by setting the end channel to value which is less than the start channel. Gewa ‘Start Function’… This sets the function the phone will perform when the first key (set by Gewa start channel) on the Gewa transmitter is pressed. Choose the function code in the list, All keys in sequence on the transmitter up until the last key (key assigned as end channel) will then operate consecutive functions on the phone from the function code list. Jupiter Alternative (Alt 7) (Alt 3) Telephone function function code Speaker on/off 00 Auto Dial from Directory memory 1 01 Auto Dial from Directory memory 2 02 Auto Dial from Directory memory 3 03 Auto Dial from Directory memory 4 04 Auto Dial from Directory memory 5 05 Auto Dial from Directory memory 6 06 Auto Dial from Directory memory 7 07 Auto Dial from Directory memory 8 08 Auto Dial from Directory memory 10 09 Auto Dial from Directory memory 11 10 Auto Dial from Directory memory 12 11 Auto Dial from Directory memory 13 12 Auto Dial from Directory memory 14 13 Auto Dial from Directory memory 15 14 Auto Dial from Directory memory 16 15 Speaker on/off 16 Auto Dial from Directory memory 1 17 Auto Dial from Directory memory 19 18 Auto Dial from Directory memory 20 19 Auto Dial from Directory memory 21 20 Auto Dial from Directory memory 22 21 Auto Dial from Directory memory 23 22 Auto Dial from Directory memory 24 23 Auto Dial from Directory memory 25 24 Auto Dial from Directory memory 26 25 Auto Dial from Directory memory 27 26 Auto Dial from Directory memory 28 27 Auto Dial from Directory memory 29 28 Auto Dial from Directory memory 30 29 Auto Dial from Directory memory 31 30 Auto Dial from Directory memory 32 31 Digit 1 32 Digit 2 33 Digit 3 34 Digit 4 35 Digit 5 36 Digit 6 37 Digit 7 38 Digit 8 39 Digit 9 40 SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 65 of 108 www.tecsol.com.au Digit 0 41 Digit * 42 Digit # 43 Speaker on/off 44 Redial (Redial Last Number) 45 46 Auto Dial from Directory memory 1 47 Auto Dial from Directory memory 2 48 Auto Dial from Directory memory 3 49 Auto Dial from Directory memory 4 50 Auto Dial from Directory memory 5 51 Auto Dial from Directory memory 6 52 Auto Dial from Directory memory 7 53 Auto Dial from Directory memory 8 54 Auto Dial from Directory memory 10 55 Auto Dial from Directory memory 11 56 Recall 57 Volume - 58 Volume + 59 Example: Gewa IR3SP, factory setting button 1= gewalink ch16, button 2 = Gewa link ch 17, button 3 = channel 18 Set start channel as 16, Set end channel as 18, set function code as 0, this will give you Speaker on/off on button1, memory 1 on button 2, and memory 2 on button 3. Gewa-link setup examples for Gewa transmitters… Controller Start Channel End Channel Start Function Gewa IR1SP 16 16 0 Gewa IR3SP 16 18 0 Gewa IR6SP Big Jack 16 21 0 Gewa IR5SP 16 19 0 Gewa Control 10/ IR9SP 16 23 0 Functions Speaker on/off Button 1 = speaker on/off Button 2 = M1 Button 3 = M2 Button 1 = speaker on/off Buttons 2 - 6 = M1- M5 Level 1 only used for phone control Button 1 = speaker on/off Buttons 2 - 4 = M1- M3 Level 3 only used for phone control Button 1 = speaker on/off Buttons 2 - 8 = M1- M7 Using Gewa-link channels with Possum IR controllers… Only Primo! controller can control the SERO! using Gewa-link IR codes. With Primo! the controller setup should be set for Phone type 3. Below is a list of settings for ‘start’ and ‘end’ channels and for each controller. Controller Possum Primo! Possu Primo! Start Channel 16 End Channel 47 Start Function 0 32 59 32 Possum Primo! Possum Companion / Freeway 0 59 0 N/A N/A N/A SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Functions Jupiter Alt 7 Speaker on/off, M1-16, M19-M32 Jupiter Alt 3 Using Primo! phone book+dial keypad+10 SERO! phone memories M1-M8, M11-M12 Alt7 + Alt 3 Functions Do not use Gewa coding with Companion/freeway: Set to use old possum codes and set companion to use with HC1811 Page 66 of 108 www.tecsol.com.au 15. Internationalisation These are the key points: Translation of on-screen text… A text file is loaded from the card for all screen text. This file is documented elsewhere in these notes. The translated file can be sent to the phone with Hyper Terminal for testing, and the language change is simply a matter of loading the required file. Content of the text file will be sent to the distributor for meaningful translation. This would be returned to possum for conversion to the appropriate text format for the phone and then reviewed by both the distributor and Possum by viewing the text prompts on the phone. Tailoring to work with different telephone systems... The Line Configuration file allows operation of the SERO! to be tweaked to match the requirements for different phone systems. Providing the necessary specifications can be obtained, a suitable line config. for a given country can be produced quite quickly. By Possum Ltd (depending on demand) The line configuration can be loaded using Hyper Terminal via the USB port so that a telephone can be reconfigured quickly and easily. Only telephones with serial number greater than 1500 can support different phone line system both in hardware and firmware (v2.00 or above), with appropriate translation files loaded A couple of countries (including Holland and Sweden) use a special method of sending caller ID to the phone (DTMF). At present, SERO! supports a variety of FSK and DTMF caller ID schemes, and with the correct Line configuration loaded it is possible for the installer to choose (via settings) the appropriate caller ID for the phone line that sero is connected too From version 2.00 onwards, a larger file with more settings is used. The newer firmware will not load V1.01 line config files as these lack the necessary number formatting rules and new settings. Tailoring to match different phone lines… Hands-free operation is affected by the amount of the local users voice that is ‘echoed back’ from the phone line (this is sometimes called ‘side tone’). For best hands-free performance, side tone should be minimal. The amount of side tone is determined by the phone network, and by how well the SERO! is matched to the phone line. For best results, the SERO! should be set to match the impedance of the phone line it is connected to. SERO! telephones have the line impedance fixed and set for UK use. For overseas use, only a phone with serial No 1500> can be used Phone lines vary very considerably, so the matching will vary. For each country, the telecoms company will publish a ‘standard impedance’ value, considered to be the best compromise for that country. The SERO! WW has the ability to set it’s impedance to match those for a number of countries. This is determined by settings in the Line Configuration file. It is important to ensure that the correct line configuration is loaded, and in some countries it might be necessary to try different settings in order to get the best hands-free performance. Examples of the problems caused by poor impedance matching include:  Howls and squeaks  Choppy or stuttered speech  Regular pulsing noises while no-one is talking. Finally, note that a telephone line from a PABX may well have different impedance from a public telephone line, and so require a different line configuration. The current line impedance setting is shown on the Information page (accessed via settings), after the Line Configuration version information. Alternate Line Impedance… In some countries (e.g. US), the Line Configuration file contains two alternatives for line impedance. It is possible to switch between these to see which gives best performance. To do this, with the phone on hook, enter the special PIN SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 67 of 108 www.tecsol.com.au (#LINEI#), then press ‘Setup’. The phone shows the new impedance setting, which takes effect from the next call. The change is remembered indefinitely. if there are no alternative line impedances for the country then the line setting does not change To find the best setting, make a call to a landline using the handset. Listen at both ends for echo and excessive side tone (hearing your own voice too loudly). Choose the setting that gives lowest echo and side tone. (Results will be bursts of howl and poor no full-duplex) Voice prompts… These can be recorded on the phone if necessary (as were the current prompts). The record process is detailed elsewhere. The prompts are stored on the SD card, and can be changed using Hyper Terminal. Firmware… Some trouble has been taken to keep the firmware country independent, using files loaded from SD card to tailor language and line settings. It may be that specialised requirements may need the addition of features or small changes, Regulatory issues… Some countries impose conditions on the operation of the phone, e.g. insisting that access to emergency service numbers cannot be banned. This can be achieved in the line configuration file. Set by the developer Again specialist advice should be sought as these issues may impact the phone firmware. Display of dates… When the country formatting is set to US/Canada in the line configuration file, dates are entered in yy/mm/dd format, and displayed in mm, dd format. Note that prompt 78 in the text prompts file must be edited to reflect the date format change. Display of phone numbers… Line configuration files contain a series of rules used to format the telephone number for display. A phone number is compared in turn with each of the rules and brackets/spaces/dashes etc… are inserted, to format the number and display it in a friendly way. If a phone number is already formatted when sent by CLI, this formatting is preserved. If a phone number is not matched with any rules it is displayed without formatting. Phone number formatting is available for …..         US & Canada UK France Germany Australia New Zealand Spain Sweden But this list may grow and be refined for later versions. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 68 of 108 www.tecsol.com.au 16. Key and Warning Voice Prompts SERO! can announce warning messages & selected key functions. These recordings are stored on the SD card and can be transferred using the USB link and Hyper terminal, allowing easy field upgrade or language change. The options ‘announce keys’ and ‘announce warnings’ in ‘Set Functionality’ settings control these options. Recording new key names and warnings… A total of 3 minutes recording time is available, shared between approximately 80 individual recordings. Once the recording process has been started all existing voice prompts are immediately deleted 1. 2. Before starting the recording procedure ensure that the clock is set on the telephone With the phone idle enter a special PIN on the phones keypad #732673# meaning (#RECORD#) 3. For corrections during entering the PIN press 4. When the PIN has been entered correctly press key to delete the last digit key Instead of entering set-up mode, the phone displays a recording screen and requests each recording by number. The controls during recording are the same as those used for phrase recording. Auto recording may help get good recordings without periods of silence, however it should be turned off (using for the prompts which include a pause at the end. key) Key names/warnings recording procedure… The recording process is as follows: 1) 2) The telephone will request the first message number to record Press (for handset) or and record the message taking care to avoid pauses before and after the recording, breathing sounds, etc… 3) Press to rewind to the start during recording, discarding a part recording or (if not playing) to discard current and go back to the previous numbered phrase recording 4) Press to stop 5) Press 6) Repeat steps ‘2’ and ‘5’ as necessary to get a satisfactory recording 7) Press 8) Once the last message is recorded press to reply the recording (to check it) to move to the next message then Notes and tips about recording key names and warnings…         Take a breath before starting the recording. Choose a recording location free from echo and background noise. Take care not to loose sequence. If you get out of step, press ‘1’ (not while playing) to go back to re-record the previous phrase. This discards any current phrase recording. The time shown on the display is the total time remaining for all subsequent recordings. Hold the handset below your mouth to avoid pick-up of breathing. Up to 30cm from the mouth is fine providing background noise is low. Note that pressing the stop key may be audible in recordings either from sound pick-up or by vibration conducted down the curly cord. Press the stop button lightly. Adjust handset/microphone position to avoid volume changes during the recording. Press ‘Cancel’ to quit – but you will need to start again to record a full set. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 69 of 108 www.tecsol.com.au   The numbers correspond to the various key and warning texts, so the message numbers must be followed carefully. In the tables below, the recording index number is the second in the brackets. While recording the number digits, pretend you are reading the digits of a long number – this will keep the tone and voicing consistent between digits. List of audible prompts for keys… Index Number Description 0 “0” 1 “1” 2 “2” 3 “3” 4 “4” 5 “5” 6 “6” 7 “7” 8 9 “8” “9” 10 “Hash” 11 “Star” 12 13 “Hands Free” “Phone Book” 14 “Headset” 15 16 “Redial” “Secrecy/Privacy” 17 “Phrase” 18 “Help Call” 19 20 “Play” “Plus” 21 “Cancel” 22 23 “Minus” “Setup” 24 “Calls” 25 26 “Recall” “Store” 27 “Out Going Message” 28 “Delete” 29 30 “Previous” “Next” SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 70 of 108 www.tecsol.com.au List of audible prompts for general announcement and warnings… Index Number Description 31 “No name/number” 32 33 “Withheld number” “International number” 34 “No dial tone” 35 “Answer phone” 36 “Please replace the handset” 37 “Phone line is not connected” 38 “Phone line in use” 39 “Running on battery power! Please connect mains adaptor” 40 “Running on low battery! Please connect mains adaptor” 41 “Backup battery bad or missing, please replace battery” 42 “Off” 43 “No” 44 “Yes” 45 46 “On” “Do not disturb” 47 “No Details” 48 “Phone book is full” 49 50 “Sorry, the call was too long!” “Clock is not set, please set the time and date” 51 “No recording!” 52 53 “No help contact number is stored” “No room to record” 54 “Invalid entry!” 55 56 “Enter phone number first” “Number is banned” 57 “Incorrect PIN” 58 “Answer phone messages” 59 “Enter PIN for call” 60 “No help message is recorded” 61 “Enter number” 62 “New call” 63 “New answer phone messages” (note: plural) 64 “Spoken warnings are muted” 65 66 67 “No new messages” “New message” 68 “Message” 69 70 “Message deleted” “Sorry, message box is full” 71 “This is an automatic assistance call. Press 5 to hear the message” 72 “To repeat the message press 5, to attempt contact using hands free press 8, to cancel all calls to others press star” 73 “You are contact number” 74 “Of” 75 “Thank you, goodbye” 76 77 “Making automatic help call – press cancel to stop” 78 “This is an important message for ” SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 71 of 108 www.tecsol.com.au 79 “Previous call responses: ” (during help call) 80 “Hands free mode – press hash to end call and cancel any outstanding calls or 4 to sound ringing to attract attention” Each recording can be replayed and re-recorded as necessary, then for the last recording, press is pressed to move to the next. After pressing to end. Once a recording has been stored, it is possible to go back – press During recording, the remaining space is shown – this space is that remaining for all recordings – not the current one! Once the recording mode is complete, the entire file can be downloaded to a PC via the {o} command. 17. Text Prompts As described earlier the text promopts are used on the display for information and Instructions When a translated text file is loaded onto the phone it can be checked on the display and viewed as a list rather than going through every combination and scenario where particular text may occur Previewing text prompts… The prompts can be previewed on screen in both small and large fonts 1. With the phone Idle enter a special PIN #8398# (or #TEXT#) 2. 3. Then press the key. The title of the current test strings file is shown, together with the first prompt (#0) displayed in both large and small fonts. The bottom line shows the string number, width of the string in pixels and free space in the table. A with a warning is shown if the string is too wide to fit on one line of the screen when rendered in the large font. To navigate the list, 4. Notes:    Use  Use and  Use key to go back to the start, and  Use to exit. and , keys to move in steps of 1, to go back/forward by steps 10 respectively. to go the end. Incoming calls are ignored while browsing the text strings. This screen does not time out. Error codes for text prompts… Series 0x3x 0x30 0x31 // Insufficient RAM to store the string table // More strings than expected (for this firmware) SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 72 of 108 www.tecsol.com.au 25. Troubleshooting Cannot make calls in headset mode: if selecting headset initiates hands free mode then this is not an error, it because headset has not been enabled in the phone settings [see setup>engineer only>enable headset, is set to ‘yes’] Problems with phrases… Cannot play any phrases… If the phrase button is selected and nothing happens (a phrase does not appear on the screen) then this is because the phrases function has been disabled [see setup>Functionality>Enable Phrases, is set to ‘yes’] Cannot Play Specific Phrases… Check that when a phrase is selected that there is a phrase assigned to this location in the phrase list. If the phrase button is selected and the phrase list displays ‘no details’ on the chosen phrase location this means there are no phrases stored . Add a new phrase to the phone [see phrases] If the user selects a specific phrase from the IR transmitter and nothing happens then this would also indicate that the specific phase number has no phrase recording. Add a phrase to this location in the phrase list. Cannot add any new phrases… There could be several reasons why a new phrase cannot be added: a) Phrase editing is switched off, (check that advanced settings, allow phrase record is set to yes) b) The phrasebook is full: delete a phrase or edit an existing one c) The phone is in reduced function mode. Go to “setup>Functionality>reduced function” and set to “no”, then add phrases in the normal way, then when complete return to this setting and change reduced function back to “yes” Poor or Intermittent Infra Red Operation… There are several possible reasons why this may occur: Weak IR transmitter signal… Check the batteries in the IR transmitter and replace if necessary. If the transmitter has internal rechargeable batteries then charge the unit in accordance with manufacturer’s instructions, then test the IR signals. Physical Obstruction… Check that there is no physical object directly in front of the SERO! Objects could be crockery, greeting cards, ornaments etc… Infrared Interference… Infra red interference is invisible infra red light which may be radiated in the room or location; the main causes are a) Direct Sun light: If the telephone is exposed to strong direct sunlight then this could effect operation, close the curtains or blind momentarily and try the transmitter again, if it now works then reposition the telephone away from the sunlight. b) Fluorescent Lighting: Some types of low energy lighting radiate infra red which may block signals from remote controls. If the light has a dimmer switch you may find that this only occurs if the light is at a particular brightness. c) Plasma Televisions: Some types of TV’s radiate strong Infra red all the time, which will prevent IR signals reaching the telephone. Reposition the telephone away from the TV. d) Eye Gaze systems: The client may have an Eye Gaze system for controlling their PC or other devices, these transmit infra red fields all the time, carefully reposition the phone so that it is not in the coverage area of the Eye Gaze system. SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia Page 107 of 108 www.tecsol.com.au Problems with the phone book… Cannot add a new contact… There are possible several reasons for this: a) b) c) Phonebook editing may be switched off: check phone “setup>Functionality>allow phonebook edit” is set to ‘yes’ The phonebook is full: delete a phonebook contact (check that Advanced settings>allow phonebook edit is set to ‘yes’ first) The phone is in reduced function mode. Go to “setup>Functionality>reduced function” and set to “no”, then add contacts to the phone book, then when complete return to this setting and change reduced function back to “yes” Cannot edit/change an existing phonebook contact… This may because of the following a) Phonebook editing may be switched off: check phone “setup>Functionality>allow phonebook edit” is set to ‘yes’ b) The phone is in reduced function mode. Go to setup>Functionality>reduced function and set to “no”, then add contacts to the phone book, then when complete return to this setting and change reduced function back to yes c) The contacts phone number is set as private, these contacts cannot be edited, delete the contact then re-enter it completely Cannot record a contact name… This is because the phone book allows about 60 names to be recorded. Delete the recorded name from another contact if not required. © POSSUM LIMITED, 2009 8 FARMBROUGH CLOSE STOCKLAKE PARK INDUSTRIAL ESTATE AYLESBURY BUCKS HP20 1DQ TELEPHONE FAX E-Mail WEBSITE SERO! Technical Manual Issue 4.2 Distributed by Technical Solutions Australia (from UK) 01296 461000 (International) 00441296461000 01296 461001 [email protected] http://www.possum.co.uk Page 108 of 108 www.tecsol.com.au