Transcript
10/21/2016
TekSpeech Pro 4 Multi-modal speech directed applications to maximize productivity in your warehouse
AGENDA • The business challenge • Multi-modal solutions • TekSpeech features • Hardware options • Applications
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THE BUSINESS CHALLENGE
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Resulting Top Four Warehouse Concerns Labor performance/productivity Need to increase orders per hour
Order accuracy 100% error-free orders
Order turnaround time Need to increase percentage of orders delivered on time
Staff turnover Eliminate the 60+ hours of training time required per worker
Source: Zebra Warehousing 2020 Survey
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How Are Today’s Warehouse Executives Planning to Address Their Concerns?
45% 51% Are planning to deploy wearable computers
Are planning to deploy multi-modal picking solutions – a 300% increase from 2015*
* Source: Zebra Warehousing 2020 Survey
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BENEFITS are Driving the Explosive Adoption of Multi-modal Speech-Directed Solutions TODAY…
12.4%
BY 2020…
56.2% 2020…
2015…
ADOPTION TRIPLES!
…a compound annual growth rate of 26.85% per year over five years.
*Source: 2015 Warehouse Vision Report/Global; Business and Market Intelligence, November 6, 2015; Zebra Technologies 6
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THE SOLUTION TekSpeech Pro 4: Multi-modal speech-directed solutions 7
Address Your Top Concerns in the Warehouse with TekSpeech Pro 4 Multi-Modal Speech-Directed Solutions WHAT IS A MULTI-MODAL SPEECH-DIRECTED SOLUTION? The marriage of speech-directed solutions with all the capabilities of Zebra mobile computers to give your workers more ways to access, collect more information
How will it help my warehouse workers? Improves productivity by simplifying the most complex processes Improves order turnaround time — workers can fulfill orders faster due to reduced cycle times Improves order accuracy due to the ability to integrate barcode scanning into your speechdirected solution Eliminates training time with highly intuitive applications that provide clear and actionable direction 8
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What can your workers do with TekSpeech Pro 4? Users can utilize the combination of modes that will maximize task speed and productivity Workers can…
Hear and respond to voice prompts
View information on the display, such as a photo of the product to pick
Enter information via the touchscreen, such as the quantity picked
Scan barcodes to verify an item pick
Capture RFID tags to verify an item pick
Take a picture to document item damage
…All within a single speech-directed workflow 9
Users Can Choose the Mode They Find Most Efficient Superior flexibility = superior end user experience
SPEECH ONLY
VIEW INSTRUCTIONS ON SCREEN
SCAN BARCODES
CAPTURE PHOTOS
And you only need to create ONE WorkFlow Builder script to handle it all 10
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Highly Intuitive Multi-Modal Screens
Easy workflow training for new users
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TekSpeech Pro 4 Speech Processing 12
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Now today s Generation Speaker-Independent Voice Recognition and Speech Synthesis Engines No speaker training is required — TekSpeech Pro is 100% speaker independent. Seasonal and new workers can begin working immediately
Incorporate multiple languages in a single prompt (Zebra only)
Faster — prompts and responses are delivered in near real-time
Continuous speech recognition —
High quality speech synthesis — Human-like voices with options for male and female voices, variable speed, and variable volume in multiple languages
MOST ADVANCED VOICE RECOGNITION ENGINE AVAILABLE: SUPERIOR PERFORMANCE, ACCURACY AND FLEXIBILITY 13
Controllable
Text-to-Speech Speed Increase the speed of non-relevant words in a prompt Faster delivery of the information workers need to execute a task
Shaves seconds off each workflow ONLY FROM ZEBRA!
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Real-Time Dynamic Vocabulary Creates dynamic vocabularies on the fly No need to train specific words like color code, zone names, process types and equipment type Worker logs on and states his/her work zone; the vocabulary for that worker is created on the fly
Lightning fast response times and highest voice recognition accuracy
Spoken words are compared to a smaller set of words for faster response
ONLY FROM ZEBRA 15
TekSpeech Pro 4 Connectivity, Software Components, Administration 16
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Integrates Easily with Your Existing Applications Support for any backend business system — including WMS and ERP — with two easy ways to connect
1CONNECTOR Acts as a bridge (“Protocol Converter”) for messages between the Speech Dialogs and the Host system Provides exhaustive log information Focus on easy integration and overall performance
2 DIRECT CONNECTION Speech Terminals and Host talk directly to each other (listener on Host) Host system is responsible for providing traceability (such as log and debug information) and overall performance
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Speech Process Analyzer PROVIDES INCREDIBLE INSIGHT INTO YOUR WAREHOUSE OPERATIONS ACTIVITY BREAKDOWN
Provides a detailed breakdown of how much time was spent on each step in the customer’s speech-directed process — from pre-processing tasks to traveling to pick locations, picking and more
FEATURE USAGE
PROCESS EXCEPTIONS
Provides insight into which features are utilized by which workers
Provides visibility into a wealth of data on every exception:
Allows enterprises to fine tune applications to further streamline warehouse processes
• Which worker and the reason, such as wrong check digit spoken, missing quantity, location empty, wrong product in location and more
• When it occurred
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Speech Process Analyzer PROVIDES INCREDIBLE INSIGHT INTO YOUR WAREHOUSE OPERATIONS TRACE VIEWER
Provides very detailed information to assist all helpdesk levels in troubleshooting user issues, including: • Communication between user and device
AGENT TIMES
LINES AND ITEMS PER HOUR
Visibility into response times between the client and host system allow enterprises to better monitor and manage the performance of the speech-enabled process
• Host communication
Provides visibility into how many lines/items each user is processing per hour to enable enterprises to better understand productivity trends by time of day, for specific users or different locations to better manage the warehouse workforce
• Debugging information 19
Powerful Remote Control for Training and Support
Help train new users and troubleshoot problems
Hear prompts and user responses; see what’s on their screen
Device agnostic: supervisors can use any supported Zebra mobile computer to remotely control other models
Virtual-reality style visibility and control of any worker’s Zebra Android mobile device
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Easy to Deploy and Manage TekSpeech Pro 4 Device and Operator Manager makes it easy to manage your entire Zebra multi-modal speech-directed solution
MANAGE SITES AND LICENSES
MANAGE DEVICES AND DEVICE GROUPS Information on number of devices, working status, location, battery information, etc.
MANAGE CONFIGURATIONS MANAGE USERS Operator name, language, TTS volume and speed, voice enrollment
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TekSpeech Pro 4 Workflow Builder State-of-the-art, rapid application development tool for multi-modal speech-directed workflows Efficient Development of Workflow Apps
Easy Deployment and Management
Multiple Development Teams can work concurrently on a project
Deploy apps over multiple platforms via TSP Device & Operator Manager (DOM)
Build once — deploy to many
Manage your apps, operators, devices centrally via DOM
Support for drag-and-drop of pre-defined objects Easy integration with host: Web services + File communication + TCP/IP Sockets (OOM)
Online and offline apps (define a fall-back scenario when an offline situation is detected)
Easily include latest technology with native control for: Barcodes 1D-2D (laser, imager, camera, ring scanner) RFID G2 - NFC Picture/video/document capture Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) Audio note capture Smart Card readers
Simulator and tracer to help test and debug
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Software Components WorkFlow Builder 4
TekSpeech® Pro Client
Graphical development environment for building multi-modal speech workflow apps.
Engine that executes the multi-modal speech dialog scripts using speech synthesis, speech recognition and host communication.
TekSpeech® Pro App
The speech-directed application that manages the workflow itself and directs users.
TekSpeech® Pro Connector
Manages the communications between the TekSpeech Pro App, the TekSpeech Pro Client on the mobile device and the host system (WMS/ERP/etc.).
Speech Process Analyzer
Platform that captures system use data from the TekSpeech ® Pro App to enable continual improvement of speech-based processes.
TekSpeech® Pro Device and Operator Manager
Enables easy set up and management of devices, system users and their preferences. 23
Hardware
HS3100 / HS2100 Industrial Noise-Cancelling Headsets 24
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HS3100 Rugged Bluetooth and HS2100 Corded HD Voice Headsets
- 30°C
Feather-light extraordinary comfort…with all the features you need to give your workers a superior voice experience in your most demanding industrial environments
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Bluetooth HS3100 Just 4 oz./115 g
Corded HS2100 Just 3.5 oz./98 g
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Customizable for Superior Worker Comfort… CHOOSE YOUR HEADBAND STYLE
- 30°C
REPLACEABLE PADS FOR SUPERIOR HYGIENE … DETACHABLE BOOM TO MINIMIZE YOUR COSTS. CHOOSE YOUR EAR PAD STYLE Foam or Leatherette
Overthe-Head
Behindthe-Neck
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USER-REPLACEABLE EAR AND TEMPLE PADS Easy to replace when worn out SNAP-AND-GO DETACHABLE SWIVEL MICROPHONE BOOM No need to purchase a boom for every headset for substantial cost-savings USER-REPLACEABLE BOOM WINDSCREEN Give every user their own windscreen to help prevent the spread of germs 26
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HS3100 for Bluetooth Cordless Freedom INSTANT PAIRING Just tap to pair with the WT6000 30 FT./10 M OF FREEDOM Workers can walk up to 30 ft./10 m from the host mobile device 15 HOURS OF BATTERY POWER Ready for the longest shift to protect productivity — workers never need to waste time searching for a replacement battery
COLOR CAN BE APPLIED TO LINES FOR ADDED EFFECT
HOT-SWAPPABLE BATTERY Provides continuous operation — just swap-and-go, no need to re-pair with the WT6000 EASY BACKROOM BATTERY MANAGEMENT Your choice of 2-Slot and 10-Slot spare battery chargers
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Built to Survive Your Most Challenging Industrial Environments
Zebra’s rugged design helps protect your investment and lower your TCO
COLOR CAN BE APPLIED TO LINES FOR ADDED EFFECT
Extreme drop ratingbuilt to handle those inevitable drops Multiple 6 ft./1.8 m drops to concrete over the operating temperature range
Zebra-only tumble rating Reliable operation after 1,000 tumbles from 1.6 ft./0.5 m; simulates real-world tumbling after a drop
IP67 sealing: dustproof, sprayproof and waterproof Impervious to dust and can handle a hose down or complete immersion in water
Ready for sub-zero temperatures in the freezer and outdoors Corded and cordless models are rated to -22° F to 122° F / -30° C to 50° C
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Higher Audio Clarity
Brings a new level of accuracy to speechdirected applications
HD VOICE ON BOTH MODELS Provides an extra 2.5 octaves of voice information Delivers rich, natural sounding voice
COLOR CAN BE APPLIED TO LINES FOR ADDED EFFECT SUPERIOR NOISE CANCELLING TECHNOLOGY Strips out background noise
Eliminates need to repeat information RECOGNIZES VOICE NUANCES Easily handles accents or differences between hard-to-discern consonants, such as “v” and “f”
Standard Audio HD Audio 50 Hz
300 Hz
3400 Hz
7000 Hz
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ZEBRA TOTAL WEARABLE SOLUTIONS
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A new standard in enterprise wearable technology that delivers: Superior hands-free mobility Cutting-edge ergonomics Next-generation multi-modal applications Zebra’s signature rugged design Superior manageability Zebra’s Mobility DNA
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What are Total Wearable Solutions? AN ECOSYSTEM THAT SETS A NEW STANDARD IN WEARABLE TECHNOLOGY TO DRIVE PRODUCTIVITY AND ACCURACY TO NEW LEVELS IN THE WAREHOUSE.
START WITH THE WT6000…
A perfect blend of enterprise class form and function
…AND ADD: RING-STYLE SCANNERS
RS6000 1D/2D Bluetooth and RS4000 1D Corded Ring Scanners Industry’s most advanced, rugged 1D/2D and 1D ring scanners HEADSETS
HS3100 Bluetooth and HS2100 Corded Industrial Headsets Rugged and feather-light HD voice headsets
WT6000 Wearable Computer
MULTI-MODAL SPEECH-DIRECTED APPLICATION
Unparalleled comfort, next generation platform with Android and Zebra’s Mobility DNA
TekSpeech Pro 4 Best-in-class development tools and speech recognition engine for multi-modal, speechdirected applications
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Your Choice of Mobile Computers Different types of work groups need different types of devices. That’s why TekSpeech Pro 4 gives you freedom of choice. DESIGNED FOR ZEBRA’S NEXT-GENERATION WAREHOUSE PORTFOLIO, INCLUDING:
WT6000 Wearable Terminal
TC8000 Touch Computer
TC70 Touch Computer
RS6000 Rugged Ring-style Scanner
HS3100 Bluetooth or HS2100 Corded Rugged Headset
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APPLICATIONS
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End-to-End Warehouse Applications Ideal in retail, manufacturing, transportation and logistics and healthcare
Picking Packing Receiving Cross-docking
RETAIL
MANUFACTURING Put-away Replenishment Loading
TRANSPORTATION & LOGISTICS
Inventory counting
HEALTHCARE
Quality inspections
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You Get Industry Leading Advanced Technology that Addresses All of Your Deployment Concerns TekSpeech Pro 4 is highly cost-effective
…no high deployment costs
TekSpeech Pro 4 provides the tools required for rapid development of even the most complex solutions
…no more long implementation schedules
Most advanced voice recognition technology available — no voice training is required Zebra offers it all, hardware, software, integration services and the gold standard in post-deployment support TekSpeech 4 Pro is an open solution that runs on mobile computers that can support many applications and easily integrate with your existing technologies TekSpeech Pro 4 provides rich metrics that reveal where and how to improve processes
…no more time-consuming and costly voice template training …no more complex technical integration with multiple components and providers …no more proprietary, closed ‘point’ single-use systems
…no more lack of visibility into how your system is working and where to improve 35
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