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TeleChoice International Roaming Activation Application Form By completing and submitting this application for the activation of international mobile roaming (International Roaming) to your TeleChoice mobile voice and SMS services you are acknowledging having: 1. 2. 3.
been provided with or accessed; read; and understood,
the various information relating to the use of your TeleChoice mobile voice and SMS service outside of Australia (click here to access TeleChoice’s information relating to International Roaming). You also acknowledge that TeleChoice may decline, in its sole discretion, your application for the activation of International Roaming on your TeleChoice services. Service[s] being applied for: (Please tick appropriate box)
SMS Only International Roaming Voice and SMS International Roaming
Personal Information: Name: Mobile Number: Travel Information: Date departing Australia: Date returning to Australia: Countries in which the service is intended to be used (please list): Country 1: Country 2: Country 3: Other Countries: (If insufficient space, please attach separate A4 sheet to this application) Acknowledgement of Understanding: Please tick each box
1.
I have accessed the TeleChoice International Mobile Roaming Policy at [link].
2.
I have accessed the ACMA Fact Sheet titled “International Mobile Roaming” at http://www.acma.gov.au/Citizen/Stay-protected/My-mobile-world/Content-andservices/international-mobile-roaming-fact-sheet.
3.
I have accessed the maximum charge information for top the 10 destination countries for overseas arrivals and departures from Australia at [link].
4.
I have accessed the maximum price information for other countries at [link].
5.
I have accessed TeleChoice’s spend management tools in respect of my SMS Only International Roaming or Voice and SMS International Roaming at [link] [you must include a link to this information].
6.
I understand that I may decline the continued supply of SMS Only International Roaming or Voice and SMS International Roaming while overseas by contacting TeleChoice on +61 2876 39050.
7.
I understand there may be charges associated with unlocking my handset to enable its use while International Roaming.
8.
I understand the costs of using my TeleChoice services will vary depending on the countries to which I am travelling.
9.
I understand that my TeleChoice services while International Roaming will be restricted to voice and/or SMS services.
10.
I understand that I will not have mobile data enabled while I am International Roaming.
11.
I understand that I will be required to pay a Security Deposit prior to having International Roaming activated on my services.
12.
I understand and consent to the Security Deposit that I pay to TeleChoice for the activation of International Roaming being used for the payment of my account for the period that I am overseas.
13.
I understand that TeleChoice will return any unused portion of the Security Deposit to me, within 1 month after I de-activate my International Roaming and at that time, there are no billed amounts on my account which have not been paid.
14.
I understand that if I contact TeleChoice Customer Service from my TeleChoice voice service whilst I am overseas, I will be charged at the applicable International calling rates, according to the country from which the call originated.
15.
I understand that I am liable for all costs incurred for the use of my mobile services, including for the period that I am travelling overseas.
16.
I acknowledge that the TeleChoice SIM and accompanying mobile phone handset will be under my sole care and responsibility whilst travelling overseas and that I will be liable for the costs of any voice calls made and/or SMS messages sent.
17.
I understand and accept that in the event that the SIM card for my services is lost, stolen or otherwise misplaced, whether inside of Australia or overseas, I am fully responsible for all costs and charges of my services until such time as I have reported the loss, theft or misplacement of the SIM and/or handset and TeleChoice has advised me in writing that my mobile service has been suspended or otherwise disconnected.
18.
I understand that activation of my International Roaming may take up to 3 business days after my application is approved.
19.
I understand that my application to TeleChoice for the activation of International Roaming on my services may be declined in TeleChoice’s sole discretion.
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Customer Signature (remove this wording cross referenced with original Service Application, however, retain as an internal process) Email your completed Acknowledgment of Understanding form to:
[email protected] Date:
