Transcript
Install and Quick Tips – INTERNAL ONLY Polycom® Telepresence m100 Polycom is delivering mobile telepresence within a Unified Communications experience. The standards-based application will raise the bar on mobile video communications and drive broad adoption by allowing users to easily connect between desktop and mobile devices and to millions of telepresence video conferencing systems in use today. Telepresence m100 is the perfect solution for the SMB. Utilizing industry standards, Telepresence m100 delivers high quality audio, video and content at up to HD resolution. The software client can easily be downloaded, installed and running in just a few minutes. The PC software client will enable person-to-person calling or even multi-party calling through a video bridge. Some of the highlights include:
High quality audio, video and content sharing Organizational directory search Click-to-call for ease of use Works with existing video conferencing hardware and software, including mobile, room and immersive telepresence systems Constant Clarity™ produces high quality audio and video over less than optimal internet connections. Low TCO though dual protocol support of both H.323 and SIP networks
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Tips and Tricks 1. When using outside the Polycom network over the public internet limit call rates to between 384k and 512k unless you can guarantee higher call speeds through fiber or similar business class connections. 2. Never sit with your back to a window. Backlighting causes the camera iris to close and make your image dark and unrecognizable. 3. Use only approved USB cameras unless you are using ones embedded inside the laptop frame. 4. Open a conservative number of additional programs while running the Telepresence m100 if your computer does not meet the minimum requirements
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FAQ Q: Can I install the Telepresence m100 on a computer that has Polycom CMA Desktop installed? A: Yes, but if the CMAD is running you will need to quit the application during the Telepresence m100 install. Q: Can I have both the CMA Desktop and the Telepresence m100 running at the same time on the same computer? A: No. Q: Can I use the Telepresence m100 over Polycom’s VPN? A: Yes. We will support a Juniper VPN solution but it is not required for call connection into the organization. The client operates much like a physical hardware codec dialing from the public internet. Q: During the install I saw an opportunity to use SIP, should I have a SIP address? A: In the shipping product SIP registration will be supported but today we do not have the SIP server running for the non-development user. Q: I saw in the install an opportunity to register to the CMA’s Gatekeeper, should I register? A: You may manually point the client to the Polycom corporate Gatekeeper if you wish to participate in the corporate dial plan. The GK address is 172.18.104.31 Q: Can I dial into meeting rooms or endpoints within Polycom from outside the network without a VPN? A: Yes. If you are not on the VPN and wish to call into Polycom use the appropriate VBP with the two-pound symbols and the e.164.
Q: Can I give the ALPHA client to a friend or family member? A: Due to the stage of development I would not recommend it at this time. We DO expect to have a BETA-level code offering for Friends and Family around the late-May time frame. Polycom Corporate VBP 6400E Americas: Ad-hoc Dial: 140.242.210.12##E.164 Extension EMEA: Ad-hoc Dial: 140.242.212.12##E.164 Extension APAC: ©2011 Polycom, Inc. All rights reserved. Polycom and the Polycom logo design are registered trademarks of Polycom, Inc. All other trademarks are the property of their respective owners. Information is subject to change without notice.
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Ad-hoc Dial: 140.242.214.12##E.164 Extension Q: I cant seem to get two-way both audio and video, what can I do? A: If you are outside the Polycom network you are likely experiencing a firewall blocking one or more call signaling, audio and or video. Firewall traversal is beyond the scope of this document at this time. Marty Sexton will be glad to try and assist you until at such time we have an official guide from Polycom. Q: Each time I start the application I am asked to activate or buy, can I make that not show? A: The purpose of the activate key is to prompt users to purchase the client. For our internal use please select the activate button and enter the code below. During our GTM and product delivery the user will receive a unique software activation key for each license.
License: XPVX-PLCM-PLCM
Key Code: X2AA-4174-A470-0000-1388 The key can and will change without notice due to the nature of the development but your client should stay activated for the length of the trial. Q: Does Polycom IT support this internal Marketing Trial? A: No. If you have troubles please reach out to each other and myself, Marty Q: If I find bugs in the SW how should I report them? A: Please send me your user feedback and quality issues. I will forward them into the development team for consideration and follow up.
SUPPORTED HARDWARE PC Hardware Requirements Basic (up to QVGA):1.5 GHz P4, 1.2 GHz Pentium M/AMD Turion or higher Standard (up to CIF, People+Content): 2.0 GHz P4, Pentium M/AMD Turion 1.4GHz Premium (up to VGA, People+Content): 3.2 GHz Pentium, Pentium M/AMD Turion 2.0 GHz HD (up to 720p): Quad Core Duo 2.0 GHz RAM: XP – 1GB, Vista – 2GB Windows XP, Windows Vista, and Windows 7 – 32bit Storage: 30MB 256 MB video RAM recommended for Vista Display: XGA, 16-bit color or higher
©2011 Polycom, Inc. All rights reserved. Polycom and the Polycom logo design are registered trademarks of Polycom, Inc. All other trademarks are the property of their respective owners. Information is subject to change without notice.
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Cameras Supported USB 2.0 Web Cameras: Microsoft Lifecam VX 3000, Microsoft Lifecam VX 7000, Microsoft LiveCam Cinema, Microsoft LifeCam HD 5000, Logitech WebCam Pro 9000
©2011 Polycom, Inc. All rights reserved. Polycom and the Polycom logo design are registered trademarks of Polycom, Inc. All other trademarks are the property of their respective owners. Information is subject to change without notice.
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