Transcript
Telstra IP Telephony Telstra Telephony Services Toolbar Feature Guide
The Telstra Telephony Toolbar comprises 2 toolbars, the Services toolbar and the Call Control toobar
The Services toolbar has numerous features which a user can configure. Features such as Call Forwarding, Remote Office & Do Not Disturb (require the Executive Service pack) can be configured and features such as Call History, Group Directory and access to Telstra Sites and information can be viewed.
Click the Options button to access the Options dialog box.
General Accounts
Connection
Dialling Rules
Outlook Integration
Contacts
Update
LDAP Integration
Directory
Web Pop URL
About
Use the General option to control the auto login settings for the toolbar. Auto login automatically logs you in to your phone services using the details saved in the Accounts and Connection tabs.
The Log on/off button allow you to log out of the toolbar if logged in and vice versa.
Use the Options dialog box to control the how the toolbar connects to your phone services, and how it integrates with Outlook.
Select Auto login on start-up to attempt a login as soon as you start Outlook or Internet Explorer.
Select Auto login when connected to network to attempt a login as soon as a network connection is detected.
Note: Auto login only works if Save Username and Save Password are enabled on the Accounts tab.
Telstra Telephony Toolbar – Services Toolbar | March 2013
Page 1 of 13
Telstra IP Telephony Telstra Telephony Services Toolbar Feature Guide Use the Accounts option to log in with your user name and password. You can save your user name and password here, so you won’t need to re-type them each time you log in.
Note: For security reasons, saving your password may not be permitted in some workplaces – check with your Customer Group Administrator.
The Connection option is where your server connections are configured. The server connection is used to connect your toolbar to your phone services. These settings are normally pre-configured for you. Don’t edit them unless instructed by your Customer Group Administrator.
Use the Outlook Integration option to turn Outlook integration on/off. Once it is on, you can configure the settings on the Contacts option.
Type your user name and password in the Username and Password fields. This is the same user name and password you use to access CommPilot.
Select Save Username to store your user name for future logins.
Select Save Password to save your password for future logins.
Use the Dialling Rules option to specify any digits required to access an outside line. For example, in some workplaces you need to dial zero before dialling an external number. Telstra Telephony Toolbar – Services Toolbar | March 2013
Page 2 of 13
Telstra IP Telephony Telstra Telephony Services Toolbar Feature Guide Select Use Outlook contacts as preferred CLID lookup for incoming calls. If a match can be made, the caller’s name will be displayed on the incoming call notification.
The LDAP Integration option, if assigned is configured by your Customer Group Administrator and will be greyed out, so a user will be unable to make changes
The Directory option allows you to configure the connection settings, directory attributes as well as the directory authentication details to connect to an LDAP directory.
Select Retrieve contacts from default contact folder only. This limits Outlook to the defaults contact folder only.
The call notification window can launch a preconfigured web page based on the web URL and specific variables passed through by the toolbar. This web URL can be configured from the Web Pop URL option.
Telstra Telephony Toolbar – Services Toolbar | March 2013
Page 3 of 13
Telstra IP Telephony Telstra Telephony Services Toolbar Feature Guide
This is an unsupported feature and is not currently available.
Use the Services dialog box to activate, deactivate and configure your phone features using the Telstra Telephony Toolbar.
External Call Line ID Delivery
Internal Call Line ID Delivery
Simultaneous Ringing
Automatic Callback
Calling Line ID Delivery Blocking
Remote Office
Call Waiting
Voice Management
The Anonymous Call Rejection service blocks all incoming calls from people who have restricted their phone numbers from being shown to their call recipients.
Click the Services button to access the Services Settings dialog box.
Your telephone services are displayed in a menu on the left. Select a service in the menu to access the settings for that service. The available services are:
Use the About option to see what version of the toolbar you are using.
Telstra Telephony Toolbar – Services Toolbar | March 2013
Anonymous Call Rejection
Call Forwarding Always
Call Forwarding Busy
Call Forwarding No Answer
Do Not Disturb
CommPilot Express
Select On to activate Anonymous Call Rejection.
Once this service is on, any anonymous call received will be automatically rejected or forwarded to voicemail.
Page 4 of 13
Telstra IP Telephony Telstra Telephony Services Toolbar Feature Guide Forwards all calls to the number you specify.
Select On to activate Call Forwarding Always.
Type the number you want your calls forwarded to into the Calls forward to text box.
Select Play Ring Reminder if you want your phone to ring once each time a call is forwarded. This will remind you that the feature is active.
Once these settings are configured, you can activate and deactivate Call Forwarding Always using the buttons located along the
Select On to activate Call Forwarding No Answer.
Type the number you want your calls forwarded to into the Calls forward to text box.
Select the number of rings before forwarding.
The default number of rings is three, but you should allow more rings so the call is not diverted too quickly to the phone number you have entered. Once these settings are configured, you can activate and deactivate Call Forwarding No Answer using the button located along the
Select On to activate Call Forwarding Busy.
Type the number you want your calls forwarded to into the Calls forward to text box.
Once these settings are configured, you can activate and deactivate Call Forwarding Busy using the button located along the toolbar.
Forwards all calls to voice mail.
toolbar. toolbar.
Forwards all calls to the number you specified if your phone isn’t answered within a specified number of rings.
Telstra Telephony Toolbar – Services Toolbar | March 2013
Forwards all calls to the number you specify while you’re on the phone.
Page 5 of 13
Telstra IP Telephony Telstra Telephony Services Toolbar Feature Guide If voice mail is not set up, the caller hears the busy signal.
Select On to activate Do Not Disturb.
Select Play Ring Reminder if you want your phone to ring once each time a call is forwarded. This will remind you that the feature is active.
Once these settings are configured, you can activate and deactivate Do Not Disturb using the button located on the toolbar.
Activates a selection of features based on four preconfigured profiles. Note: You must have the Executive service pack assigned to access these features.
Unavailable
Select a profile to activate it.
Select Available – In Office in the menu on the left.
Type a phone number in the Also ring this phone number text box if you want a second phone or extension (in addition to your desk phone) to ring when a call comes in.
Choose a call handling option for when your phone is busy:
Select CommPilot – None to deactivate all profiles. Once these profiles are configured you can activate and deactivate them using the dropdown menu on the CommPilot Express panel (in the Services dialog box), or on the toolbar. Note: You should not activate other services (eg Call Notify, Call Forwarding, Simultaneous Ring) while a CommPilot Express profile is active.
Use this profile when you’re in the office and available to take calls.
Select Have Voice Messaging take the call to forward all calls to voice mail
Select Forward to this Phone Number to forward all calls to another phone, and type a number in the text box.
Choose a call handling option for when there’s no answer:
Select Have Voice Messaging take the call to forward all calls to voice mail.
Select Forward to this Phone Number to forward all calls to another phone, and type a number in the text box.
Click OK.
Use this profile when you’re out of the office. You can forward all calls to voice mail or to another phone (e.g. your mobile).
The available profiles are:
Available – In Office
Available – Out of Office
Busy
Telstra Telephony Toolbar – Services Toolbar | March 2013
To configure and activate this profile:
Select the profile from the drop-down list on the CommPilot Express panel. Page 6 of 13
Telstra IP Telephony Telstra Telephony Services Toolbar Feature Guide Use this profile when you’re temporarily unable to take calls (eg while you’re in a meeting).
Use this profile when you’re unavailable to take calls for longer periods (eg after hours or when you’re on leave).
To configure and activate this profile:
Select the profile from the drop-down list on the CommPilot Express panel.
Select Available – Out of Office in the menu on the left.
Choose a call handling option for incoming calls:
Select Have Voice Messaging take the call to forward all calls to voice mail.
Select Forward to this Phone Number to forward all calls to another phone, and type a number in the text box.
To configure and activate this profile:
Select Busy in the menu on the left.
Select Send all calls to Voice Messaging except calls from these Phone Numbers to forward calls from selected numbers to another phone (eg your mobile phone). Calls from all other numbers will be forwarded to voice mail.
Select Also email me to receive email notification of all received calls, and type an email address in the text box. Click OK.
Telstra Telephony Toolbar – Services Toolbar | March 2013
Select the profile from the drop-down list on the CommPilot Express panel.
Type the selected numbers in the text boxes provided.
Type the number you want the calls forwarded to in the Which will be forwarded to text box.
Select Also email me a notification when a Voice Message is received to receive an email notification of all voice messages, and type an email address in the text box. Click OK.
To configure and activate this profile:
Select the profile from the drop-down list on the CommPilot Express panel.
Select Unavailable in the menu on the left.
Select Send all calls to Voice Messaging except calls from these Phone Numbers to forward calls from selected numbers to another phone (eg your mobile phone). Calls from all other numbers will be forwarded to voice mail.
Type the selected numbers in the text boxes provided.
Type the number you want the calls forwarded to in the Which will be forwarded to text box.
Select the greeting to be used for calls sent to voice mail.
Page 7 of 13
Telstra IP Telephony Telstra Telephony Services Toolbar Feature Guide
Click OK.
The External Calling Line ID Delivery service allows you to view the calling line information for incoming calls from external phone numbers.
Select On to activate this service to receive information about incoming calls from within your group.
This causes incoming calls to ring on multiple phone numbers or extensions in addition to your primary phone.
Select On to activate this service to receive information about incoming calls.
Choose a call handling option for incoming calls:
Select Don’t ring my Simultaneous Ring Numbers if I’m already on a call to prevent your additional numbers from ringing while you’re on the phone
Select Ring all my Simultaneous Ring Numbers for all incoming calls to have your additional numbers ring on every call, even if you’re on the phone.
Type one or more additional numbers in the Sim Ring Phone List box. These are the additional numbers that will ring when a call is received on your primary phone.
The Automatic Callback service allows you to have Telstra Telephony Toolbar monitor a busy party in your group, and to automatically establish a call on your behalf when he or she becomes available. Automatic Callback can monitor all TIPT users across all companies using TIPT. Note: This feature is only available if the party you are calling has Voicemail turned off and Call Waiting turned off.
The Internal Calling Line ID Delivery service allows you to view the calling line information for incoming calls from members of your group.
To configure this profile:
Telstra Telephony Toolbar – Services Toolbar | March 2013
Select On to activate Simultaneous Ringing.
Page 8 of 13
Telstra IP Telephony Telstra Telephony Services Toolbar Feature Guide Allows another phone (eg your mobile phone, home phone or even a hotel phone) to assume the role of your primary business phone.
The Call Waiting service allows you to answer incoming calls while engaged in another active call.
Note: This feature is only available if you have the Executive service pack assigned.
Select On to activate Automatic Callback.
The Calling Line ID Delivery Blocking service prevents other parties from seeing your phone number or calling line information when engaged in calls with you.
Select On to activate Remote Office.
Type the alternative number you will use as your primary business phone in the Remote Office Number box.
Select On to activate call waiting
Enables you to configure your voice mail settings.
Calls must be made via the toolbar to ensure your primary number CLI is displayed to the caller. When Remote Office is turned on, all incoming calls will be presented to the number configured in the Remote Office field.
Select On to activate the service and block your number from being displayed to other parties.
Telstra Telephony Toolbar – Services Toolbar | March 2013
Page 9 of 13
Telstra IP Telephony Telstra Telephony Services Toolbar Feature Guide
Select On to activate Voice Messaging (ie your voice mail services).
Select Use unified messaging to send the message directly to your phone.
Select Use Phone Message Waiting Indicator to display an indicator on your phone when there’s a voice message waiting for you (this option is only valid if your IP phone supports it).
Select Forward it to this e-mail address to send a copy of each message to another email address (other than your default), and type an email address in the text box.
Phone Message Waiting Indicator is not available with this option.
Select Notify me by email of the new voice message to send a voice message waiting notification to an email address, and type the address in the text box.
Select Email a carbon copy of the voice message to send a copy of each voice message to an additional email address, and type the address in the text box.
Select Transfer on ‘0’ to enable callers to transfer to an alternative phone number by pressing zero, and type the alternative number in the text box.
To log directly into CommPilot in order to configure features that are not available on the Telstra Telephony Toolbar, such as Speed Dials or Personal Directory Click the CommPilot login button
Telstra Telephony Toolbar – Services Toolbar | March 2013
You will be directed into CommPilot to configure/change the required features
Click the Remote Office button to turn Remote Office on/off
If Remote Office has not been configured TIPT will automatically direct you to the Services menu to enter the required phone number.
Click the Simultaneous Ring button to turn Simultaneous ring on/off
If Simultaneous Ring has not been configured TIPT will automatically direct you to the Services menu to enter the required phone number.
to the Services menu to enter the required phone numbers into the relevant Profiles.
Click the Call Forward Always button to turn Call Forward Always on/off
When Call Forwarding Always is ON, the button on the toolbar looks like this
If Call Forward Always has not been configured, TIPT will automatically direct you to the Services menu to enter the required phone number.
Click the Call Forward No Answer button to turn Call Forward No Answer on/off
When Call Forwarding No answer is ON, the button on the toolbar looks like this
Click the drop down arrow on the CommPilot Express button to select a to CommPilot Express Profile
If Call Forward No Answer has not been configured, TIPT will automatically direct you to the Services menu to enter the required phone number.
If CommPilot Express Profiles have not been configured TIPT will automatically direct you Page 10 of 13
Telstra IP Telephony Telstra Telephony Services Toolbar Feature Guide
In the toolbar, click the Speed Dial 8/100 button.
Click the Call Forward Busy button to turn Call Forward Busy on/off
When Call Forwarding Busy is ON, the button on the toolbar looks like this
The Speed dial directory screen displays.
If Call Forward Busy has not been configured, TIPT will automatically direct you to the Services menu to enter the required phone number.
To make a call, click a phone number or extension number listed on the page.
The number is dialled automatically and your call is connected. The dialled number is displayed briefly in the call notification window. Note: These numbers need to be configured in your Speed dial 8 or Speed dial 100 lists in CommPilot prior to being available in the Toolbar list.
When Do Not Disturb is ON, the button on the toolbar looks like this
Your Call History page is displayed.
Click the Do Not Disturb button to turn Do Not Disturb on/off
Note: A user must be assigned an Executive service pack in order to access the Do Not Disturb feature.
To make a call, click a phone number or extension number.
The number is dialled automatically and your call is connected.
The dialled number is displayed briefly in the call notification window.
Use Personal Directory to access and dial numbers from your personal directory. Call History enables you to view numbers listed in your missed, received or placed call lists and if required to dial a number from one of those lists.
Your Personal Directory page is displayed.
In the toolbar, click the Call History button.
Use Speed dial 8/100 to access and dial numbers from your Speed dial lists.
Telstra Telephony Toolbar – Services Toolbar | March 2013
In the toolbar, click the Personal Directory button.
To make a call, click a phone number or extension number listed on the page.
Page 11 of 13
Telstra IP Telephony Telstra Telephony Services Toolbar Feature Guide The number is dialled automatically and your call is connected. The dialled number is displayed briefly in the call notification window. Note: These number s need to be configured in your Personal phone list option in CommPilot prior to being available in this list.
Use Group Directory to access and dial numbers from within your group.
In the toolbar, click the Group Directory button.
The number is dialled automatically and your call is connected. Dial numbers directly from your Outlook contacts list using the Telstra Telephony Toolbar.
On your Contacts page in Outlook, select the contact you want to call.
Click Dial Contact.
A drop-down list of valid contact numbers is displayed.
Click the contact number you want to dial.
The number is dialled automatically and your call is connected. Your Group Directory page is displayed.
To make a call, click a phone number or extension number listed on the page.
The number is dialled automatically and your call is connected. The dialled number is displayed briefly in the call notification window.
Telstra Telephony Toolbar – Services Toolbar | March 2013
The dialled number is displayed briefly in the call notification window. TIPT searches through all directories, i.e Group Directory, Personal Directory, your Outlook Contacts and LDAP (if configured) Note: The procedures in this section for making calls assume you have a phone that supports ‘Advanced Call Control’ and is on the Supported Phones List (e.g. Polycom 330, 440, 550, 560, 650 or 670). If you have another type of phone (e.g. Cisco), your phone will ring when you use the toolbar to make a call. When this happens, lift your handset (or press the speaker button if you prefer) and the number will be dialled automatically.
The dialled number is displayed briefly in the call notification window.
Use Search to find a specific contact or number.
The Telstra Sites button provides access to the TIPT Online Resource Centre as well as some Telstra sites such as White and Yellow pages and Telstra.com.
The text box retains a drop-down list of the last ten numbers you’ve called using the text box, so you won’t need to type them again.
Either type a number in the Search text box and press Enter, or
Select a number from the drop-down list.
Page 12 of 13
Telstra IP Telephony Telstra Telephony Services Toolbar Feature Guide
Click the Telstra Sites button and select an option from the list.
Selecting Telstra IP Telephony will give you access to the TIPT Online Resource Centre.
Telstra Telephony Toolbar – Services Toolbar | March 2013
Page 13 of 13
