Preview only show first 10 pages with watermark. For full document please download

Template Für Reparaturanleitungen

   EMBED


Share

Transcript

R REEPPA AIIR R IIN NSSTTR RU UC CTTIIO ON N Tumble - dryer 5.4 NTC R2 heater ................................................................... 19 5.5 NTC R3 end shield ............................................................ 19 5.6 Tapered pin ....................................................................... 20 6 REPAIR .......................................................21 Identification of danger levels ........................................... 6 6.1 Worktop ............................................................................. 21 1.4 Identification of damage to property................................. 6 6.2 Fascia ................................................................................ 21 1.5 General safety instructions................................................ 7 6.3 Removing the right side panel......................................... 22 1.6 Purpose of the document................................................... 9 6.4 Removing the left side panel ........................................... 23 1.7 symbols ............................................................................... 9 6.5 Condensation pump ......................................................... 24 1.8 Safety-relevant symbols................................................... 10 6.6 Removing the front panel ................................................ 26 2 INSTALLATION .......................................... 11 6.7 Removing the cooling-air panel ...................................... 27 2.1 Installation / Connection .................................................. 11 6.8 Removing NTC .................................................................. 27 2.2 Drainage fittings / Connection ......................................... 11 6.9 Removing the door lock................................................... 28 2.3 Switching over the connected load ................................. 12 6.10 Removing fan impeller for process air ........................... 30 6.11 Removing the motor......................................................... 31 3 OPERATION ............................................... 13 6.12 Installing the motor / belt ................................................. 34 3.1 Control panel operation.................................................... 13 6.13 Removing the motor (optional)........................................ 35 4 COMPONENTS........................................... 15 6.14 Repairing tapered pin....................................................... 36 6.15 Installing the pin ............................................................... 39 4.1 Technical specifications of door switch ......................... 15 6.16 Heater ................................................................................ 40 4.2 Condenser block............................................................... 16 6.17 Fluff filter droplet test generally ...................................... 41 5 FUNCTIONS ............................................... 17 6.18 Diagnostic-repair tools..................................................... 42 5.1 Conductivity measurement .............................................. 17 7 FAULT DIAGNOSTICS ...............................43 5.2 Drum bearings end shield ................................................ 18 7.1 Fault displays.................................................................... 43 5.3 Drum bearings rear panel................................................. 18 1 SAFETY ........................................................ 3 1.1 Safety instructions.............................................................. 3 1.3 EEC ...................................................................................... 4 1.2 Qualifications of service technicians ................................ 6 1.3 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 1 von 53 8 CONTROLLER ........................................... 44 8.1 Unsatisfactory drying result ............................................ 46 8.2 Time jumps ........................................................................ 48 8.3 Pump .................................................................................. 49 8.4 Heat .................................................................................... 50 8.5 Odour ................................................................................. 50 8.6 Drive / Noise ...................................................................... 51 8.7 Leakages............................................................................ 52 8.8 Tangling ............................................................................. 53 9 TECHNICAL SPECIFICATIONS ................ 53 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 2 von 53 1 SAFETY 1.1 Safety instructions Comply with the following instructions: Attention Repairs may be carried out by a qualified electrician only! The user may be put at risk and injured by improper repairs! To prevent electric shocks, always comply with the following instructions: ► If the appliance is faulty, the housing and frame may be live! ► Electric shock may occur if live components are touched inside the appliance! ► Before commencing repairs, disconnect the appliance from the power supply! ► If tests have to be performed while the appliance is live, always use a residual-current-operated circuit-breaker! ► The protective conductor resistance must never exceed the values specified in the standard! The protective conductor is crucial for personal safety and appliance function. ► When repairs are complete, perform a test in accordance with VDE 0701 or the corresponding national regulations! ► When repairs are complete, perform a function and leak test. 113_58300000112795_ara_en_k.doc – 10.05.12 Danger! Conduct the safety test in accordance with VDE 0701 via the connector as follows: ► The differential current must be measured on the appliance! See circuit diagrams test programme The following pictograms are used in the repair instructions: Electrostatic sensitive devices! Please observe handling regulations! Sharp edges: Wear protective gloves. Seite 3 von 53 1.3 1.1.1 They lead an electrostatic voltage with itself: EEC ► of up to 35,000 V, if you walk over a non conductive carpet, ► of up to 12,000 V, if you walk over a non conductive PVC soil Electrostatically - ► and of up to 1,800 V, if you sit on a padding chair. Endangering - The electrostatic voltage of their body is passed to electronics and EEC`s affected by them, which are possibly damaged thereby. Description Components 1.1.2 Generally Economy, environmental protection, control comfort, high functionality and working reliability are realized with electrical household appliances by the insertion of most modern electronics. This highquality technology requires a professional handling and a competent specialized knowledge. All electronic modules are equipped with components, which are endangered by an electrostatic voltage. 1.1.3 Endangered coponents Dead ► A defect part ► A defect component ► A defect appliance Slightly hurt ► Damaged The following elements are endangered by electrostatic voltage: ► Weakened ► µ Processors and IC`s ► Early failure ► Transistors, thyristors and Triac`s ► Diodes 1.1.4 Causes and effect 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 4 von 53 1.1.5 EEC – Notes On all electronics modules and electronics components are electrostatically endangered elements . For the protection of these electrostatically endangered elements the following measures are to be met: Noticing the appropriate marking of the components and modules: Put on before contact and measurement of the EEC`s a electrostatics protective system (bracelet with grounding component). Avoid the contact of EEC`s with rechargeable plastics (foils etc.). Components, modules and PC-boards are to be touched in such a way that the conductive strips or connections are if possible not affected. EEC`s may arrive not too close at monitors and televisions. Use for transport only conductive materials or the original packaging. 1.1.6 Electrostatics protective system The electrostatic voltage of the body is derived over the bracelet and the grounding component. This takes place for safety reasons not directly, but over a resistance combination. The ground connection and/or protective grounding binding must be perfect! 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 5 von 53 1.2 Qualifications of service technicians The described activities may be carried out only by electrical engineers and electrical engineers for specific activities if they have been trained by BSH or an authorised establishment. 1.4 Identification of damage to property Identification NOTE Meaning Warning of potential damage to property An electrical engineer is one who, on account of his specialist training, knowledge and experience as well as his knowledge of the relevant regulations, can asses the work assigned to him and identify potential hazards. An electrical enginner for specific activities is a person who is instructed and, if required, trained by an electrical engineer on the work assigned to him and the potential hazards of improper behaviour and who was instructed on the required protective devices and protective measures. Observe country-specific regulations. 1.3 Identification of danger levels Identification Meaning DANGER Imminent danger which may result in death or serious injury if it is not avoided. WARNING Potentially imminent danger which may result in death or serious injury if it is not avoided. CAUTION Potentially imminent danger which may result in minor injury or damage to property if it is not avoided. 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 6 von 53 1.5 General safety instructions ► Read repair manual and follow the instructions included in it. ► Proceed systematically and follow the instructions for troubleshooting and repairs. ► When repairs are complete, check the effectiveness of the protecttive measures in accordance with VDE 0701 or the corresponding country-specific regulations and perform a function test. If the test is not passed, clearly identify the appliance as not safe and inform the operator in writing. The test for the effectiveness of the protective measures must be documented in a suitable manner. It is recommended to write down the measured values. ► Use only conductors which comply with the currently valid health and safety regulations at work. WARNING Exposed conductive parts may be live if a fault has occurred. Danger to life caused by electric shock! ► Disconnect the appliance from the power supply. ► Do not touch housing, frame or components. ► Use residual-current-operated circuit-breaker if tests have to be conducted while the appliance is live. ► Ensure that the resistance of the protetive conductor does not exceed the standardised values. CAUTION Risk of being cut on sharp edges. ► Wear protective gloves. DANGER ► Wear personal protective equipment. Exposed live parts Danger to life caused by electric shock! ► Disconnect the appliance from the power supply. ► Do not touch housing, frame or components. ► Use residual-current-operated circuit-breaker if tests have to be conducted while the appliance is live. CAUTION Charged capacitors Risk of injury from electric shock and startle response. ► Discharge capacitors before working on the appliance. ► Ensure that the resistance of the protective conductor does not exceed the standardised values. 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 7 von 53 NOTE Components which come into contact with electrostatic voltage will be damaged beyond repair ► Before carrying out any work, apply protective system to components susceptible to electrical discharge. ► Observe measures to protect the components susceptible to electrical discharge. NOTE Components which are replaced haphazardly will be damaged beyond repair ► Before replacing components, perform troubleshooting. ► Check systematically. ► Observe Technical Documentation. ► Do not replace components without reason. 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 8 von 53 1.6 Purpose of the document The repair instructions: 1.7 symbols Symbol ► guide the service technician in troubleshooting and repairing domestic appliances Meaning Special information ► assist the technical storeman in deciding which spare parts are probably required for the repair ► inform trainers and technical personnel about design, function, troubleshooting and repairs ► as supporting documentation support the training of the technical personnel Apart from the repair instructions the service technician uses the following documents: Symbol Meaning This symbol indicates that this action step or component of a video sequence is available in the Quick-Finder ► Parts list ► Exploded drawing ► Circuit diagrams The described troubleshooting and repair may be carried out a service technician only. These repair instructions are assigned to specific appliances and are valid for those appliances only. 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 9 von 53 1.8 Safety-relevant symbols Symbol Meaning General warning information Danger of electric shock Risk of being cut Risk of crushing Hot surfaces Risk of explosion Strong magnetic field Non-ionising radiation 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 10 von 53 2 INSTALLATION 2.2 Drainage fittings / Connection Do not extend the drainage hose (2 m). 2.1 Installation / Connection If connection (1) is to a wash-basin, the max. height is 100 cm ► Place the dryer on a level and firm surface. ► Level the dryer with the four height-adjustable feet. (Use a spirit level) do not remove the height-adjustable feet. If the drainage hose is connected to a siphon (2), the height must not be less than 70 cmA lower height may cause dirty water to flow back into the appliance via the drainage hose. ► The dryer can be installed in combination with a washing machine (front loader)To ensure a secure connection, use the original connection sets (see operating instructions). ► The installation location must be supplied with adequate fresh air (open window or door). ► Do not block the cooling-air grille on the front of the dryer, otherwise adequate cooling air cannot be drawn in. ► Do not install the dryer in a room where there is a risk of frost.Freezing water may damage the appliance. ► The temperature mast higher than 5°C. 113_58300000112795_ara_en_k.doc – 10.05.12 1 Max. 100cm 2 Min.70cm Order number: see circuit diagrams Seite 11 von 53 2.3 Switching over the connected load 1 2 3/5 4 6 7 13 / 15 amps ► 1 Rotate programme selector to “Off”. ► 2 Rotate programme selector 1 position to the right. ► 3 Hold down the “Low heat” button. ► 4 Rotate the programme selector clockwise a further 3 positions. ► 5 ► Press the “Low heat” button to set the 10 A light (Off) Or 16 A light (On) ► The set value (Lo) 10A or (hi) 16A is indicated on the display (optional). ► 6 Press the “Start/Stop” button to save the setting. 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 12 von 53 3 3.1 OPERATION For cotton and linen washing which is to be mangled, ironed or dried cupboard-dry. Easy-care programmes Control panel operation For easy-care synthetic and blended fabrics and cotton washing which is to be ironed or dried cupboard-dry. Timed programme Timed programmes 20-40 min. warm for delicate textiles made of acrylic fibres or for redrying and airing up to 6 kg of washing. The programme duration is restricted to max. 40 min. 1 Programme selector 2 Programme progress indicator 3 Additional functions 7 Start / stop button 3.1.1 Programme selector (A) Single-button operation, 9 drying programmes, 2 of which are timed programmes. Automatic programmes Cottons / Coloureds 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 13 von 53 Programme progress indicator (2) The programme progress is indicated by LEDs. 3.1.2 ► Move programme selector another two positions ► Press “Start/Stop” button until the required volume 0–4 has been set. ► The setting is saved by rotating the programme selector to the Off position 3.1.4 Start / stop button (7) Additional functions 3(optional) Low heat For temperature-sensitive textiles (e.g. acrylic fibres) which are to be dried on a low heat. The temperature is reduced by 10 K. Signal The signal signals e.g. the end of the programme or a fault. The signal volume can be adjusted 4X. 3.1.3 Adjusting the signal volume ► Set programme selector to the Off position ► Move programme selector one position to the right ► Press “Low heat” button and keep pressed 113_58300000112795_ara_en_k.doc – 10.05.12 The programme can be started or stopped with the Start / Stop button. Seite 14 von 53 4 COMPONENTS 4.1 Technical specifications of door switch Voltage: max. 15 V Current: max. 1 mADC–120 mADC 1 Door switch and lock 2 Door-Hook 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 15 von 53 4.2 Condenser block Type: Cross flow heat exchanger Version: Aluminium plates, cast with front and back frame, handle element with sealing lock, features profiled seals and locking levers Process air side: 5 smooth passages Effective area 0.47 m² Flow cross-section 62 cm² Cooling air side: 6 high ribbed passages Length of disc pack: 234 mm, spacing 5.6 mm Effective area 2.156 m² Flow cross-section 120 cm² Area ratio: 1:4.6 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 16 von 53 5 FUNCTIONS 5.1 Conductivity measurement The degree of dryness is determined by a conductivity measurement. The conductivity measurement of the washing is based on a voltage or resistance measurement. 1 Electrode 2 Counter-electrode 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 17 von 53 5.2 Drum bearings end shield The drum bearings consist of two rollers (A) which are attached to the end plate. The only function of the sealing strip (felt) (B) is to provide a seal. 5.3 The drum is attached to the rear end plate by a ball bearing. The bearing can be removed without removing the drum. 1 2 3 1 2 Drum bearings rear panel Cover screws Bearing screws Bearing Rollers Sealing strip (felt) 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 18 von 53 5.4 NTC R2 heater The NTC R2 is situated above the heater in the air flow and measures the heated process air. The permitted temperature range is between –12 and +185 °C. NTC R2 (heater 2) Degree in °C Resistance values in KΩ 5 51.5 10 40.2 25 20.11 60 4.971 80 2.4 100 1.3 150 0.36 113_58300000112795_ara_en_k.doc – 10.05.12 5.5 NTC R3 end shield The NTC R3 is situated in the air duct to the air capacitor and measures the exhaust air. The temperature range is between approx. –12 and +90 °C. Degree in °C 0 5 10 25 60 100 NTC R3 (end shield 1) Resistance values in KΩ 32.6 25.3 19.9 10 2.48 0.68 Seite 19 von 53 5.6 Tapered pin The tapered pin is situated at the back of the inner drum. The pin reduces tangling of the washing. 1 Pin 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 20 von 53 6 REPAIR 6.2 Fascia Removal 6.1 Worktop Removal ► Remove two screws from the rear of the worktop. ► Pull back the worktop and lift off. ► Remove condensation tank. ► Loosen four screws A and remove fascia forwards. Step 1 Step 2 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 21 von 53 6.3 Removing the right side panel ► Remove the worktop ► Remove screws 1 ► Unlock side panel at the rear and pull out of the front holders. 1 113_58300000112795_ara_en_k.doc – 10.05.12 Screws Seite 22 von 53 6.4 Removing the left side panel ► Remove worktop. ► Remove fascia ► Remove screws 1 ► Unlock side panel at the rear and pull out of the front holders. 1 Screw 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 23 von 53 6.5 Condensation pump ► Remove the pump cover ► Remove cable ties and electrical connections Technical specifications: Maximum switching voltage: 270 VAC Maximum load current: 450 mA Nominal voltage 230 V 6.5.1 Removing the condensation pump ► Remove worktop. ► Remove fascia ► Remove left side panel. ► Remove screw (Torx 15) 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 24 von 53 ► Loosen the pump lock ► and lift off 113_58300000112795_ara_en_k.doc – 10.05.12 ► Remove the hose between the spigot 2 and the condensation tank. Pull the overflow hose 1 up and out of the holder. 1 Overflow hose 2 Spigot Seite 25 von 53 6.6 Removing the front panel ► Remove worktop. ► Remove fascia ► Remove left and right side panels ► Remove the door. ► Remove the door seal. ► Remove cooling-air panel ► Remove door lock ► Remove all screws 1. ► Screw 2 see Removing door lock 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 26 von 53 6.7 Removing the cooling-air panel 6.8 Removing NTC ► Open the flap on the air cooler and detach. ► Remove the cooling-air panel ► Tilt the appliance to the rear and pull down the catches. Prevent the catches from locking again by inserting a suitable object. ► Remove the electrical connection from the NTC ► Pull NTC 1 out of the seal 1 113_58300000112795_ara_en_k.doc – 10.05.12 NTC Seite 27 von 53 6.9 Removing the door lock ► Remove worktop ► Remove panel ► Remove left and right side panel ► Remove door ► Remove cooling air panel ► Remove front panel 1. Remove door lock cover by undoing the catch mechanism 1. 2 Door lock screw 1 Door lock 3. 1 Catches 2. 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 28 von 53 Removing the intake duct ► Remove the worktop. 5. Tilt appliance to the rear and loosen locking hook 1 ► Remove right side panel ► 1 Lift intake duct ► 2 and rotate forwards into the recess in the front panel ► 3 Remove intake duct past the fan impeller 4. Loosen locking hook 1 and lift intake duct 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 29 von 53 6.10 Removing fan impeller for process air ► Remove the worktop. ► Remove right side panel ► Remove rear panel (process air hood) ► Secure motor shaft with a 24 socket wrench 3 ► Unscrew fan impeller for process air 4 anti-clockwise with a 13 socket wrench. 3 Socket wrench, size 24 4 Fan impeller for process air 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 30 von 53 6.11 Removing the motor ► Remove the worktop. ► Remove right side panel ► Remove rear panel. ► Remove fan impeller for process air. ► Remove the cooling-air duct. ► Secure motor shaft with a 24 socket wrench 2 ► Unscrew cooling fan impeller anti-clockwise with a 17 socket wrench 3. 2 3 113_58300000112795_ara_en_k.doc – 10.05.12 Socket wrench, size 24 Socket wrench, size 17 Seite 31 von 53 ► ► Remove electrical connections from the motor and protect against damage. ► Detach tension spring A from the base group To remove V-belt A, press the motor upwards with a suitable tool A Tension spring A Drive belt 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 32 von 53 6.11.1 Removing the fan impeller for process air ► ► Loosen and unscrew fan impeller D with a 13 socket wrench Secure motor shaft with a 24 socket wrench 3 Socket wrench, size 24 Fan impeller for process air 113_58300000112795_ara_en_k.doc – 10.05.12 ► Remove screws 3 (Torx 20) and remove motor. Seite 33 von 53 6.12 Installing the motor / belt When installing the motor, proceed in reverse sequence as described in "Removing the motor". Ensure that the V-belt is fitted correctly.Observe the gap between the belt pulleys. 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 34 von 53 6.13 Removing the motor (optional) ► Disconnect the appliance from the power supply. ► Remove the worktop. ► Remove right side panel. ► Remove drive belt. ► Remove electrical connections from the motor and protect against damage. ► Remove the rear panel and process air duct. ► Using a wrench (size 17), loosen and remove process fan impeller anti-clockwise. ► Remove retaining screws (1) from the motor bracket and remove motor forwards. 113_58300000112795_ara_en_k.doc – 10.05.12 1 Retaining screws 2 Motor shaft Seite 35 von 53 6.14 Repairing tapered pin Removal: ► Remove the worktop ► Removing the panel ► Disconnect the power cord from the rear panel ► Remove left side panel and slacken belt ► Press through cable duct and remove as described above Fig. 1 ► Loosen right side panel at the rear only. Fig. 2 ► Disconnect hoses from the rear panel (1) and remove rear panel in the direction (2) Fig. 3. ► Remove process air duct ► Unscrew all retaining screws from the rear panel ► Remove heater with electrical connections ► Completely remove bearings ► Using a countersinking tool, unscrew 2 plastic rivets from the cover in the drum (341299). Fig. 4 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 36 von 53 Fig. 1 Fig. 2 1 Catches 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 37 von 53 Fig. 3 Fig. 4 1 Plastic rivets unscrewed and original 1 Hose holder 113_58300000112795_ara_en_k.doc – 10.05.12 2 Countersinking tool (341299) Seite 38 von 53 6.15 Installing the pin Fix the pin in the drum exactly over the extinguisher and tighten with 4 screws. Do not attach pin through the rivets See diagrams Incorrect attachment Correct attachment 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 39 von 53 6.16 Heater ► Remove electrical connection and remove the heater through the rear panel 6.16.1 Removal ► Remove the worktop. ► Remove electrical connection ► Remove process air hood 2 Cable gland 3 Torx 15 NTC and safety temperature controller can be changed separately. 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 40 von 53 6.17 Fluff filter droplet test generally A blocked fluff filter obstructs the process air circuit and may cause the “Clean filter” LED to respond. Whether the fluff filter is blocked can be determined by the following measures. ► Take filter out of the end shield. ► Drip water onto the filter. ► If the water droplets remain on the filter, the filter is wetted with washing agent or fabric softener (Fig. 1). ► Remove coating under warm water. Fig. 1 113_58300000112795_ara_en_k.doc – 10.05.12 1 Filter 2 Droplet Seite 41 von 53 6.18 Diagnostic-repair tools Ring spanner Mat.Nr.: 341274 Universally valid Before each repair and/or examination of the equipment the KD test program is to be started. Socket key Mat.Nr.: 340912 Probe tip Probe tip material - No.: 340730 (with resistance tests absolutely the construction units on the module take off). Adapter Mat.Nr.: 340869 Protective glove Material Nr.: minimum Maximum size 9 = 340728 10 = 340729 Probe Tipp Optional Probe Tipp Mat.-Nr.:340951 for heating 113_58300000112795_ara_en_k.doc – 10.05.12 SAFETY off KI02 for Relay plate Seite 42 von 53 7 FAULT DIAGNOSTICS 7.1 Fault displays Cause Customer complaint Remedial action End LED flashes (F:08 on the display) Cable break or short-circuit NTC door Check cable / plug contacts. Start test programme. Replace NTC door. Drying and End LED flashes (F:09 on the display) Cable break or short-circuit NTC heater. Check cable / plug contacts. Start test programme. Replace NTC heater. Iron-dry and Low heat (F:06 on the display) Fluff strainer, air cooler, air circuit blocked (Overheating) Clean air circuits. Overloaded Advise customer. Check heating function and, if required, replace parts. Advise customer. (max.kg) Cupboard-dry flashes (F:04 on the display) Fluff strainer, air cooler, air circuit blocked Check air passages. Water passages and condensation tank blocked. Check and, if required, clean water passages Ambient temperature above 30 °C. Ensure that the cooling air circulation is adequate. Short-circuit or shunt in conductivity system. Test programme conductivity measurement Max. running time of 240 min reached. Time fault Further error displays see test program 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 43 von 53 8 CONTROLLER Customer complaint Appliance starts only briefly. (Programme is ready after 5 min.) Cause Inserted washing is too dry (<5 %) Advise customer. Short-circuit or shunt in conductivity system. Start test programme to measure conductivity. Drum and electrodes soiled, e.g. by fabric softener or scented cloths. Running time too long Residual moisture in the washing is too high 113_58300000112795_ara_en_k.doc – 10.05.12 Remedial action Clean drum and drive coupling with vinegar water. Ambient temperature below 5 °C Increase room temperature. Initial moisture too high. Was the washing spun Spin washing adequately. adequately? Drum overloaded Do not exceed the drum load of max. kg. Air condenser blocked Clean air condenser with water. Ambient temperature above 30 °C Ensure that the ventilation is adequate. Was the washing spun adequately? Advise customer. Drum overloaded Do not exceed the drum max. load of kg. Fluff filter / air condenser blocked. Clean filter / air condenser. (see operating instructions) Wrong programme selected. Advise customer. Seite 44 von 53 Customer complaint Washing is too dry. Appliance does not start Cause Short-circuit or shunt in conductivity system. Run test programme to measure conductivity. (See circuit diagrams) Drum and electrodes soiled, e.g. by fabric softener or scented cloths. Clean drum and drive coupling with vinegar water. Wrong programme selected. Advise customer. Electrical connection interrupted. Door switch defective. Check power cord and socket. Check and, if required, replace door switch according to circuit diagrams. Check that the module has been installed correctly in the fascia. Module incorrectly installed in the fascia. Ambient temperature below 5 °C 113_58300000112795_ara_en_k.doc – 10.05.12 Remedial action Increase room temperature. Seite 45 von 53 8.1 Unsatisfactory drying result Fault details Appliance starts only briefly. (Programme is ready after 2–5 min.) Cause Inserted washing is too dry (<5%). Remedial action Advise the customer. Short-circuit or shunt in conductivity system. Start test programme to measure conductivity. See circuit diagrams. Drum and end shield electrode soiled, e.g. by Clean drum and end shield electrode with vinegar water. fabric softener or scented cloths. Washing not uniformly dry. 113_58300000112795_ara_en_k.doc – 10.05.12 Ambient temperature below 5°C. Wrong drying programme selected. Increase room temperature. Blended fabric (different fabric types). Select programme with higher degree of drying. When programme ends, additional drying temporarily. The residual moisture cannot be measured correctly due to wrong types of textiles used in wrong programme (e.g. cotton textile dried in easy care programmes). Check kind of textiles and programme selection used by customer. Advise customer to use only cotton programmes to cotton textiles and easy care programmes to synthetics. Easy care does not mean delicate drying! This function is available with Delicate button. Advise customer. Seite 46 von 53 Fault details Residual moisture in the washing too high. Cause Was the washing spun adequately? Does the fault occur only occasionally? Remedial action Advise customer. Drum and end shield electrode soiled, e.g. by Clean drum with vinegar water. Advise fabric softener or scented cloths. customer. (Information in the operating instructions). Drum overloaded. Do not exceed drum load. See operating Fluff filter/air cooler blocked? instructions. (Conduct drip test). Clean filter/air cooler (see operating instructions). Wrong programme selected. Advise customer. 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 47 von 53 8.2 Time jumps Fault details Cause Time jumps at the end of the automatic-program Load too high, max. +100% (Not time program) Remedial action Observe max. load. Very high ambient temperature > 30 °C Provide adequate ventilation. Initial moisture too high Increase spin speed. Different types of washing. Residual humidity of Point out different types of washing to customer the textiles differs. (cotton, synthetic fibres). Fluff filter blocked? 113_58300000112795_ara_en_k.doc – 10.05.12 Clean the fluff filter and inform the costumers for clean the filter with water. Seite 48 von 53 8.3 Pump Customer complaint Appliance switches off after a few min. and indicates drain water. “But tank empty”. Cause As the pump is drawing in air, condensation is not conveyed. Fluff in the pump intake connection Fluff within hose to the condensation container 113_58300000112795_ara_en_k.doc – 10.05.12 Remedial action The surface tension is too high in the pump housing. Break the surface tension with a drop of washing-up liquid or change the pump. Remove and clean pump Detach the hode from the condensation pump to the condensation container at the nozzle (see pictures) Check the hose and the nozzle for fluff and clean this area. If there is a ridge at the tube to the wozzle, remove it or exchange the container housing Seite 49 von 53 8.4 Heat Fault details High temperature on the side panels Cause Smaller gap between the drum and the side panels. Remedial action Advise customer. Temperature is within the specified tolerances. According to the EN60335-1, according to § 11.8 are in the outer housing for normal operation of power tools 60K (Temperature increase from room temperature) are allowed. E.g. at a room temperature of 25 ° C case temperature can be max. 85 ° C 8.5 Odour Customer complaint Scorching odour Chemical odour 113_58300000112795_ara_en_k.doc – 10.05.12 Cause Drum overloaded. Remedial action Observe max. load (kg). Washing not suitable for drying. Observe care symbol (see general repair instructions 58300000002975). Foreign objects in the appliance. Remove foreign objects. Plug-in contacts / components. Scorched plugs / replace components. Detergent / fabric softener / scented cloths. Change detergent / fabric softener / scented cloths; if possible do without fabric softener / scented cloths. Seite 50 von 53 8.6 Drive / Noise Customer complaint Drum does not rotate Cause Cable or plug-and-socket connection on the motor interrupted. Check and, if required, replace according to circuit diagrams. Motor capacitor defective. Check power of the motor capacitor and, if required, replace Belt tensioner defective. Check and, if required, replace belt tensioner. Drum rollers defective. Check the seat of the drum rollers and, if required, replace. Motor circuit-breaker has tripped. Contact fault in the door switch. Pops 113_58300000112795_ara_en_k.doc – 10.05.12 Remedial action Asymmetry axis at drum Check motor for winding short-circuit and/or mechanical secure attachment and, if required, replace. Check door switch and, if required, replace To check the axis at the drum. Change the drum if asymmetry Seite 51 von 53 8.7 Leakages Customer complaint Cause Remedial action Leaky at the door Seal contaminated Door seal with a damp cloth clean, Water at the door seal Normal water condensation at the seal Customers advise Water at the door glass Water at the door glass (water condensation) Principle condensation By the printed on door glass it can come to a New doors with double glazing. Improved increased condensation formation. isolation against cool air. Coldly/ Warmly bridge at the door glass. Siemens Vollkunststoff 662930 Siemens with Glass 664526 Bosch Vollkunststoff 662931 Bosch with Glass 664527 Also only the blank glass 449834 can be exchanged. After exchange leaky at the air cooler 113_58300000112795_ara_en_k.doc – 10.05.12 New seal 1-2mm more thickly By repeated and pull out, adapt the poetry and the radiator goes more easily beginning. Seite 52 von 53 8.8 Tangling Customer complaint Washing is very tangled Cause Remedial action Bed linen not closed Washing has gathered in the bed linen. Always close bed linen. Drum overloaded Observe load of 1 to 7 kg. G Install pin 646292 in the drum. In production as of KI 08. 9 TECHNICAL SPECIFICATIONS 113_58300000112795_ara_en_k.doc – 10.05.12 Seite 53 von 53