Transcript
TABLE OF CONTENTS RESIDENT REFERENCE GUIDE – 1 MiMA Tower ....................................................... 3 Address Information ..................................................................................................... 3 Resident Service Center ............................................................................................... 3 Leasing Center .............................................................................................................. 3 General Manager and Staff .......................................................................................... 3 RelatedStyle Services ................................................................................................... 3 The Related Personal Assistant ................................................................................ 3 Related Resident Web Site ....................................................................................... 4 Complimentary WiFi Access ..................................................................................... 4 Related Hi-Tech Home ............................................................................................. 4 Rent Payment Options .............................................................................................. 4 Related Inner Circle .................................................................................................. 5 Related Resident Referrals ....................................................................................... 5 Easy Transfer Within the Related Rentals Portfolio ................................................... 5 Move-In Coordination................................................................................................ 5 Repairs and Service ...................................................................................................... 5 Alterations to the Apartment ........................................................................................ 5 Damage Charges ........................................................................................................... 6 Pets ................................................................................................................................ 6 YOUR NEW APARTMENT ............................................................................................. 6 Temperature Control Unit ............................................................................................. 6 Cold Weather ............................................................................................................... 6 Smoke and Carbon Monoxide Detectors ...................................................................... 7 Trickle Vents ................................................................................................................ 7 Window Treatments ..................................................................................................... 7 Window ........................................................................................................................ 7 Kitchen Countertop ...................................................................................................... 7 Kitchen and bath cabinets ............................................................................................ 7 Wolf Cooktop ............................................................................................................... 7 Wolf Oven .................................................................................................................... 8 Bathtub and bathroom sinks......................................................................................... 8 Bathroom Marble Tile and Countertop ......................................................................... 8 Water Closets .............................................................................................................. 8 Wood Floor Care.......................................................................................................... 8 Batch Feed Garbage Disposal ..................................................................................... 9 Washer/Dryer ............................................................................................................... 9 Electrical Sub Metering ................................................................................................ 9 Telephone Intercom Services ....................................................................................... 9
LIVING IN YOUR COMMUNITY...................................................................................... 9 M Club ......................................................................................................................... 9 Equinox at M Club ........................................................................................................ 9 Field House ................................................................................................................ 10 Game ......................................................................................................................... 10 Meet ........................................................................................................................... 10 Deck .......................................................................................................................... 10 M1 Club and M2 Club ................................................................................................ 10 Screen ....................................................................................................................... 10 Lawn .......................................................................................................................... 10 Tech........................................................................................................................... 10 Prep ........................................................................................................................... 10 Terrace ...................................................................................................................... 11 Dog City/Pet Spa ....................................................................................................... 11 ATM ........................................................................................................................... 11 Bicycle Room ............................................................................................................. 11 Valet .......................................................................................................................... 11 Parking Garage .......................................................................................................... 11 Apartment Key-Fob Procedures ................................................................................. 11 Apartment Access Control.......................................................................................... 12 Deliveries ................................................................................................................... 12 Doorman/Concierge Responsibilities ......................................................................... 13 Holiday/Christmas Gratuities ...................................................................................... 13 While You Are Away .................................................................................................. 13 Insurance ................................................................................................................... 13 Disposal Areas ........................................................................................................... 13 Pest Control ............................................................................................................... 14 Tips for Residents on How to Minimize Mold Growth .............................................. 15 Fire Safety and Emergency Procedures .................................................................... 16
2
RESIDENT REFERENCE GUIDE – 1 MiMA Tower Address Information The official address of 1 MiMA Tower is 460 West 42nd Street, New York, New York 10036. Resident Service Center The Resident Service Specialist is professionally trained and available on-site to address all of your questions and needs. In order to accommodate your busy schedule, we have extended hours Monday through Thursday, from 9AM to 7PM, and on Friday from 9AM to 5PM. We invite you to drop in whenever you have anything to discuss. The Resident Service Center is located on the M Club level. The telephone number is 646.625.7730, the e-mail address is
[email protected], and the fax number is 212.564.3576. (Hours are subject to change.) Leasing Center 1 MiMA Tower’s Leasing Center is open from 10AM to 6PM daily and located on the 55th floor of the tower. The telephone number is 212-691-6462, the e-mail address is
[email protected], and the fax number is 212-244-1450. General Manager and Staff The building is supervised by a General Manager along with a complete staff of service and maintenance professionals. You may need the following contact information for future reference: Resident Service Center Leasing Center Resident Manager General Manager Concierge Desk Equinox at M Club Garage Valet Dog City
646.625.7730 212.691-6462 646.625.7733 646.625.7732 212.886.1692 646.625.7739 212.594.2000 212.924.4388 212.244.DOGS/3647
RelatedStyle Services As a resident of a Related Rentals building, you may take advantage of our package of exclusive lifestyle-oriented services called RelatedStyle Services. RelatedStyle Services are designed to give you the free time you need to focus on the things you care about most. A few of our most popular services are outlined below. For a complete list of RelatedStyle Services, visit the resident Web site at www.related.com/residentcircle. We are always adding to our list of services so be sure to check back often! The Related Personal Assistant The Related Personal Assistant brings new meaning to the words luxury living. With just a simple phone call or e-mail, you can request just about anything and Related’s Personal Assistant service can help you with it. The Related Personal Assistant can make dinner reservations, arrange for a car service or find you a housekeeper, personal trainer, massage therapist or dog walker. The Related Personal Assistant is readily available to help you organize your closets, your home and your life…and that’s just for starters. The Personal Assistant service can get you tickets for concerts, the theater or sporting events. You need it, you name it, Related’s Personal Assistant can do it. While you pay for the services you book, the arrangements and reservations are completely complimentary. So when you need something booked, bought, reserved, arranged, 3
sent, received, watered, or watched, just call our private residents-only number at 212217-2835 or send an email to
[email protected]. Related Resident Web Site For your convenience, your building has its own resident Web site. In order to access the site, please log onto the site at www.related.com/residentcircle with your user name and password, which have been emailed or mailed to you. Once you log onto the site, you must change your login information. The Web site provides access to building information and resources (including a copy of this guide) and is constantly updated. Please take a moment and familiarize yourself with it. You will find conveniences such as our special offers available only for residents of the Related portfolio, special events and announcements, your account ledger, and the ability to view your open service requests and packages, to name a few. Please contact your Resident Service Specialist with any questions. Complimentary WiFi Access Secure wireless high-speed Internet in the common areas of 1 MiMA Tower is made easy with a high speed network provided by Spot On Networks. With a user name and password, access is instant and free to residents. Please see the Concierge or the Resident Service Specialist for access information. WiFi access is available in the Lobby, Tech, Game, Meet, Screen, M1 Club and M2 Club as well as the Lawn and Deck. Related Hi-Tech Home Related Hi-Tech Home® provides the latest technology options for your residence. At 1 MiMA Tower, a Distributed Antenna System (DAS) enhances cell phone signals through the residences, lobby and amenity areas. Our best of breed video and High Speed Internet options include Verizon FiOS, Time Warner, RCN, DIRECTV and a managed building-wide WiFi network from Spot On Networks. Residences feature structured wiring with multiple Cat5e and coaxial cables designed to deliver state-of-the-art performance today while providing the capacity to handle changing technologies in the future. Rent Payment Options In order to facilitate payment of rent, we offer several payment options. You can choose to pay your monthly bill online with Visa®, MasterCard®, American Express®, or Automatic Bank Withdrawal. You can make a one time payment or elect to sign up for our automatic bill payment (ABP) service. By paying your rent with a rewards-eligible Visa®, MasterCard®, or American Express® card, you may be able to earn rewards that can be redeemed at various airlines, hotels and retailers. To enroll in ABP, simply log onto the Related resident Web site and click the “Pay Rent/View Account” tab on the navigation bar. Under “Payment Options” choose between Visa®, MasterCard®, American Express® or Automatic Bank Withdrawal and follow the instructions. Alternatively, you can use your own online banking product and set up a recurring check payment directly to “42nd and 10th Associates LLC”. Please use the following address information: Attn: Resident Service Center, 460 West 42nd Street New York, New York 10036. Rent payments may be left at the concierge desk or can be mailed or delivered in person to the Resident Service Center. Please make checks payable to 42nd and 10th Associates LLC. Rent is due the first (1st) of every month. Rent is considered late AFTER the first day of the month, although a five (5) day grace period has been established as a courtesy. A $50.00 late fee will be incurred if your check is not received by the fifth (5th) day of the month. 4
Any rent check that is returned for insufficient funds will incur a standard bank cost processing fee. Related Inner Circle Be in the know with the Related Inner Circle. The Related Inner Circle is an exclusive membership program designed to inform and reward current Related Rentals residents interested in making for-sale apartment purchases in our newest condominiums. Members of Related’s Inner Circle can opt to receive early notification of purchase opportunities and enjoy both financial benefits and the ease and flexibility of moving into their next Related home. For more information about the Related Inner Circle, visit the resident Web site or contact your Resident Service Specialist. Related Resident Referrals Related Rentals values you as a resident. To thank you for referring your friends or colleagues to any one of our Related Rentals citywide, we offer you a bonus every time someone you refer to us leases an apartment in our portfolio. For proper credit, please make sure that either you or the person you are referring gives our leasing agent the name and address…it’s that easy! For a complete list of Related Rentals properties, visit www.related.com. (Service is subject to change by management.) Easy Transfer Within the Related Rentals Portfolio Should your housing needs change during your residency with us, you may transfer to any available market rental within our portfolio with 30 days notice provided you are current in your leaseholder obligations. It's the easiest, most flexible and accommodating transfer program in the industry. Please contact the leasing center at 212-691-6462 for further information or log onto our Web site at www.related.com. Move-In Coordination Related provides move-in coordination services through the Related Personal Assistant to make moving as easy and stress-free as possible. We’ll order your phone, cable, and Internet services for you and schedule your appointments. We can also help you find the right moving company. And if you need it, we’ll arrange to have someone wait in your apartment for movers, installers, and deliveries. Don’t have time for grocery shopping during the move? Not a problem! The Related Personal Assistant can arrange for a grocery order of essential items to be delivered to your new apartment. Let us help with your move so you can get on with your life. Repairs and Service If, at any time, you require repair or service attention in your apartment, simply stop by the Concierge desk to prepare a service request. You may also call the front desk or submit service requests via the website. Most service requests are addressed within 24 hours. Naturally, emergencies are handled immediately. For your convenience, you can track the status of service requests through the resident website. To avoid any miscommunication, and because staff may not enter any apartment without a written service request on file, please ensure you fill out a service request. Please do not request service directly from maintenance staff personnel. Members of our maintenance staff are permitted to perform services outside of their job responsibilities provided they abide by the guidelines set forth by the management team. Alterations to the Apartment All alterations to your apartment must have the written authorization of the Resident Service Center in advance of any work being performed. 5
It is your responsibility to restore your apartment to its original condition when you vacate. Damage Charges If incorrect usage is determined to be the cause of any damage to your apartment, or if you incur any damage beyond normal wear and tear, you will be charged for labor and materials to complete the repair. Pets As per your lease, you must get the permission from the management team before bringing home a pet. Certain small pets (50lbs. or less) are permitted in the building. A pet rider must be signed by all residents owning a pet. Please contact the leasing office to get approval for your new pet. This policy may change at any time the landlord deems necessary. Please note that your pet must be on a short leash when in common areas of the building. We respectively request that dog owners use only the swing elevator cars (double doors) and the service entrance when walking your dogs. Pet socializing is only permitted in Dog City. YOUR NEW APARTMENT Temperature Control Unit Your apartment has individually-controlled energy efficient heating and cooling units. To control the unit’s temperature and fan speed, use the thermostat located under the metal cover on the left-hand side of the unit. For your convenience and comfort, your unit has been preprogrammed to 68 degrees for heating and 75 degrees for cooling. The heating and cooling units are hybrid heat pumps. Hybrid heat pumps are a close relative of heat pumps, a common heating and cooling unit in New York City. Hybrid heat pumps are more energy efficient than conventional heat pumps, because they use hot water provided by the base building for heating like a PTAC or fan coil unit. By comparison, a conventional heat pump uses an electric compressor for heating, which can impose a high electricity cost on residents. However, it is imperative to keep the unit on at all times to keep a constant temperature. If turned off for extended periods, it will take a significant amount of time to return the room to a comfortable temperature. If you encounter anything unusual with your heating or cooling unit, do not attempt to repair it yourself. Call the concierge desk to request service. If you want to keep your energy usage and bills low, we recommend closing your windows and doors when you are running the heating and cooling unit. Also keeping blinds closed to the sun in summer when you’re out of the house and open for the sun in winter will help keep the temperature of your home comfortable and energy efficient. Cold Weather During the cold weather months you may be planning to travel away from your home for extended periods. If you are away, please ensure all exterior doors and windows are completely closed and locked. It is important to update emergency contact information at the concierge desk which allows us to reach you through an email address, cell phone or a phone number where you will be staying. The concierge can also update your access preferences to allow staff, vendors or guest’s access to your home while you are away. 6
Smoke and Carbon Monoxide Detectors For your safety, your apartment is equipped with smoke and carbon monoxide detectors that will automatically sound an alarm in case of fire, smoke or excessive carbon monoxide levels. Periodic “chirping” of the alarm within the detector, indicates a low battery condition. If this condition occurs please contact the concierge desk to have your battery replaced. In case of fire or smoke, please refer to your Fire Safety Plan. Trickle Vents Your windows have slim openings in the frame to allow a “trickle” of outside air to ventilate your apartment. You can open these “trickle vents” as you wish instead of opening your whole window. Window Treatments Exclusive to residents of 1 MiMA Tower, Solar sun shades dress the floor to ceiling windows. Solar black out shades are provided for each bedroom. Window The design of the windows in your unit do not open more than 4 ½ inches. Kitchen Countertop In order to maintain your kitchen countertop it is important to wipe spills up immediately and to avoid putting hot items, such as pots, directly on your countertop. For cleaning, it is recommended that soap and water or a mild detergent be used with a soft cloth. If necessary, use a nonabrasive cleaning product such as Method Daily Polish or Method Daily Stone Surface Wipes. The use of harsh chemical cleaners such as tile cleaner or bathroom cleaners should never be used as they will damage or etch the surface. Adhered materials like food, gum, or nail polish can be scraped away with a plastic putty knife; any marks left by the blade can be removed with a non-abrasive cleanser. Thoroughly rinse the surface with clean water to remove residue. Kitchen and Bath Cabinets The kitchen is finished with brushed oak plank wood floors, American walnut cabinetry with glass front upper cabinets and brushed stainless steel recessed hardware. The fully integrated Sub-Zero refrigerator/freezer and Miele under-counter dishwasher are panelized in matching American walnut cabinetry. The bathroom vanity is made from quarter sawn pearlized oak on polished stainless steel legs with custom-designed stainless steel recessed hardware. Use a damp soft cloth, with mild detergent only if necessary, to wipe down cabinets. No chemical based cleaners or abrasive sponges should be used on cabinet surfaces. Wolf Cooktop Remove surface debris before cleaning to help speed up the cleaning process and decrease the chance of scratching the surface during cleaning. Using mild abrasive cleaners such as Soft Scrub® Orange Bon-Ami® or Bar Keeper's Friend® , clean and rinse the surface and dry immediately to avoid streaking. To clean hard water stains, use white vinegar and water. Rinse and dry immediately. IMPORTANT NOTES: - Do not allow food with a high sugar or acid content (i.e. milk, tomatoes, fruit juices) to remain on any porcelain enamel surface. Failure to remove these foods will cause a permanent dull spot. - Never wipe a warm or hot porcelain surface with a damp cloth or sponge as this may cause chipping or crazing (hairline cracks). 7
Wolf Oven Use mild abrasive cleaners such as Soft Scrub® Orange Bon-Ami® or Bar Keeper's Friend® , and a no-scratch Scotch-Brite™ pad (pink or blue). Use a razor blade to gently lift baked on foods from oven cavity and window. For stubborn stains, spray with a mild abrasive cleaner and scrub with a pink or blue ScotchBrite™ pad. If stain persists, use Easy-Off® Fume Free Oven Cleaner. Finish by washing the entire oven cavity with soap and water to remove all cleaning chemicals. IMPORTANT NOTES: - Do not allow food with a high sugar or acid content (i.e. milk, tomatoes, fruit juices) to remain on any porcelain enamel surface. Failure to remove these foods will cause a permanent dull spot. - Never wipe a warm or hot porcelain surface with a damp cloth or sponge as this may cause chipping or crazing (hairline cracks). Bathtub and bathroom sinks The bathtub and bathroom sinks should not be cleaned with abrasive cleaners. We recommend products that do not include phosphates or chlorine such as 7th Generation® Tub & Tile Cleaner, Citra Solv® Cleaner/Degreaser (Concentrated or PreDiluted All Purpose Cleaner Spray) 20 Mule Team® Borax and Ecover® Cream Scrub. Use a sponge or nylon bristle brush to clean your bathtub to prevent abrasions to the surface. For more bathtub care instructions, please visit Kohler’s Web site www.us.kohler.com/tech/care_cleaning.jsp. Bathroom Marble Tile and Countertop Because marble is absorbent it requires special care. Taking the following precautions will help mitigate problems: Wipe anything that spills on marble, including water, immediately Use coasters under glasses or bottles Do not place hot items directly on marble Remove excess water from the shower or tub immediately using a squeegee. Hard water is particularly damaging to stone. To clean your marble we recommend sweeping floors using a soft brush. A vacuum should not be used on your marble floor to remove dust, as the vacuum will scratch the polished surface. Wash floors and countertops occasionally using clean, luke-warm water. For best results, use a marble or stone cleaner. Do not use chemical, acid based or abrasive household cleaners such as tub or tile cleaners, as they will dull and scratch the marble. Always rinse using clean, warm water and allow the surface to dry before use. Do not use hot water to clean spilled milk or blood, as doing so makes the stain worse. Water Closets In an effort to conserve water, we have provided our residents with new “water smart” water fixtures, including dual flush toilets. We would like to advise all of our residents that these fixtures are high efficiency water savers. If they are abused in any way, they will not work efficiently. Therefore, please refrain from disposing any item(s) not intended for its use. Wood Floor Care As with all hardwood flooring, it is important to properly clean and maintain wood floors to prevent substances, including but not limited to water, food and grease from staining 8
the floor or making it slippery. We recommend that you vacuum (with your soft vacuum attachment), sweep or dust-mop regularly. Follow by using a wood floor cleaner such as Bona® Swedish Formula Hardwood Floor Cleaner as per product directions. Never wet mop your floor with water, as it will permanently damage the floor. Area rugs should be slip-resistant with a backing that will not discolor the floor. Please use floor protectors under heavy furniture to help reduce the risk of indentation by distributing weight properly and to help prevent scrapes and scratches when moving furniture. Batch Feed Garbage Disposal For your convenience, every apartment at 1 MiMA Tower is equipped with a Batch Disposal. The Batch Disposal unit is a type of disposal that does not require a wall switch to operate. A batch feed garbage disposal works by inserting the drain plug into the drain to activate the unit. To insure proper operation, please refrain from disposing of: meat, bones, shell fish, metallic objects, plastic objects or glass. Please refer to the manual placed in your apartment for proper use. Washer/Dryer For your convenience your unit comes equipped with a personal washing machine and clothes dryer. The clothes dryer uses a vent-less drying system which uses air to dry your clothes. Please ensure to keep the bi-fold doors open to the appliance closet during drying cycles to facilitate efficient drying of clothes. Without the doors open, the dryer will not completely dry clothes. For washing, once the cycle has been started, please allow the machine to completely run through the wash cycle. If the machine is stopped mid cycle and not allowed to continue, the tub will not drain. If you experience any issues with your appliances please contact the front desk. Electrical Sub Metering Your apartment is individually sub-metered for electrical service. The rates and charges paid will be based on the actual rate charged by Consolidated Edison Company, the electric company, and in no event will the total charges exceed the rates for directly metered residential electric service. You will be billed at the kilowatt hour (kwh) cost paid by the sub-meter multiplied by the number of kilowatts used plus the administrative fee allowed by law. Your sub-meter will be read and billed monthly for electric service. The monthly cost for the electrical charges is considered rent or additional rent under the lease and will reflect a charge on your rental ledger. If you have any questions regarding sub-metered electrical service please contact the Resident Service Center. Telephone Intercom Services A telephone intercom system will allow you to speak with the front desk staff. You may contact the concierge by plugging a phone into any jack in your unit, dialing #48# then hanging up. The concierge will call you back immediately after you hang up, or as soon as they complete their existing call. LIVING IN YOUR COMMUNITY M Club The M Club is a state-of-the-art 44,000 square foot fitness and recreation facility located on the MC level of the building. To access the amenity spaces, a resident must purchase a membership in our exclusive M-Club Amenity Package. For M Club membership please contact your Resident Service Specialist. Equinox at M Club Access to our private residents-only Equinox Fitness Club is gained exclusively through M-Club membership. The M Club features the finest strength training and cardio equipment, private lap pool, a full-service spa including locker rooms, sauna and steam 9
rooms. Access to the strength training and cardio equipment is available to members 24/7. For more information about this exciting and exclusive offer, please contact your Resident Service Specialist. Field House 1 MiMA Tower's Field House features a full court basketball facility with 6 separate court areas. In addition, there are boxing, yoga, functional training, and fitness studios, volleyball and more. Game The game room is located on the M Club Level and is an exciting place to get your game ON! Fully equipped with a pool table, game tables, and video gaming systems this amenity is available for common use for M Club members only. Meet An intimate space to meet friends, neighbors or to simply relax by the fireplace. Meet creates an intimate, tranquil atmosphere available exclusively to M Club members 24/7. Deck Deck is a private outdoor extension of M Club's luxurious resident lounge. A verdant oasis where residents can relax and sunbathe by day and enjoy alfresco dining at any hour, Deck offers private dining pods with BBQ grills and seating areas, making it the perfect place for casual or intimate dining under the stars. M1 Club and M2 Club Two separate spaces available for private parties allow residents to entertain family and friends comfortably and elegantly. Both spaces come equipped with flat screen televisions and entertainment systems, kitchenette with wet bar, a refrigerator, icemaker and seating for your party. Screen World Series, Super Bowl, or the red carpet event of your choice 1 MiMA Tower’s Screen is the place to host your favorite events! Plush seating areas, wet bar and popcorn machine make this amenity ideal for entertaining family and friends. Some dates may not be available for reservations. Please check with the Resident Service Specialist. Lawn Located on 1 MiMA Tower's sun-drenched south side, Lawn is the perfect place to relax after a swim or workout. Take a dip, then let the sun dry you off as you lounge on a luxuriously padded chaise. Lawn also features a big screen outdoor movie theater where you can watch stars on the screen and in the sky at the same time. We would like to remind all of our residents that smoking is NOT allowed in any common areas of the building. Lawn is located on the M Club level. Access is available through the fitness club for M Club Members only. Tech Tech at 1 MiMA Tower is located on the M Club level. Tech is equipped with a fax machine, copier, scanner and computers with high-speed Internet access. Prep Prep, 1 MiMA Tower's full-service catering kitchen, set up to accommodate three separate caterers at once, is just steps away from 1 MiMA Tower's two well-appointed party rooms and outdoor entertaining spaces. Wherever you're hosting - whether in your 10
own residence or in an M Club club room - 1 MiMA Tower's catering kitchen makes it easy.
Terrace 1 MiMA Tower's spacious terrace adds a whole new dimension to life in the city. Lushly landscaped and furnished like a resort, Terrace provides a private world where you can sunbathe, read, relax, or party. BBQ grills and outdoor seating areas redefine what it means to "dine out" in New York. Use of the Terrace does not require M Club membership. Dog City/Pet Spa For dog owners, Dog City is the source for all of your dog care needs! Dog City is complete with a Dog Spa, two washing/grooming stations, outdoor terrace, and playroom. A professional staff can provide dog walking, grooming, play dates, and veterinary services for your dogs right in your building! Dog City is located on the M Club level next door to the Resident Service Center. For membership information please contact Dog City directly 212.244.DOGS/3647 or
[email protected]. NOTE: Dog City is managed by a third party contractor. Related Management Company does not own or operate the facility. ATM Conveniently located off the lobby, the ATM machine is available 24 hours per day, 7 days a week. There is a $2.00 charge per cash withdrawal. This fee is subject to change. Bicycle Room The bicycle room is available on a first come, first served basis. There is a monthly fee per bicycle space. Please contact the Resident Service Specialist for specific costs, access and availability. Please note that space is limited. Valet Enclosed in your welcome package is a packet of information for the valet, including a list of services and charges. The valet is currently located off of the building’s lobby through the elevator bank. For your convenience, the valet can handle all of your dry cleaning and laundry needs and is the place to receive small delivery packages for your apartment. In addition, our valet provides an in home delivery service for packages. Please contact your Resident Service Specialist for details about signing up. Parking Garage A 24-hour attended indoor garage is open daily with valet parking and is available for you and your guests for an additional fee. The garage entrance is located on the southern entrance of 1 MiMA Tower with access via 41st Street. Please note that the garage is managed by a third party and is not part of Related Rentals operations. Apartment Key-Fob Procedures Upon moving in to your apartment, you will be issued one key-fob per occupant. In addition to accessing your apartment, the key-fobs are programmed to allow access from the garage, service entrance and M-Club amenities (with purchase of membership). A secure, locked key box, stationed behind the concierge desk, houses a duplicate keyfob to all apartments within the building. You and your authorized guests/service providers will have access to this key-fob with your signed authorization. It will also allow us, with your permission, to timely respond to your service requests while you are away from the building. 11
It is critical that all key-fobs signed out at the front desk be returned to the desk as soon as possible to ensure you will have a key-fob available for you and or your guest/vendor for the next time. In addition, we will not be able to perform service requests for you while you are gone if a key-fob is not left for our staff in the key box. Our maintenance staff does not have master keys to any resident apartment. If you or a guest are locked out of your apartment and our staff must perform a lockout, because the spare key fob was not returned to the key box, your account will be assessed a lock out fee. You may also leave an extra key-fob in the key box on a short term basis. We only ask that you pick the key up the same day it is left with us. Apartment Access Control 1. No visitors shall be permitted into the building unless they have been announced by the concierge. If you are not at home and a guest arrives seeking access, your guest will not be allowed up to your apartment unless you have given us written instructions to allow their access. 2. ALWAYS use the “peephole” before opening your door. 3. Your apartment has door locks and security latches for your security and privacy. You are advised to use these locks at all times. 4. You are required to provide the Resident Manager with a set of keys if you add special locks to your apartment door. (Additional locks become a permanent fixture of the door). The locks must be approved by your Resident Service Specialist prior to installation. 5. The concierge will contact you on your intercom or home number to announce all guests. 6. The building will not provide lock-out service or issue a key-fob for anyone not listed on the lease without your prior written permission. 7. Soliciting is NOT ALLOWED on the premises. 8. Under no circumstances will entry to your apartment be provided to delivery or service persons without prior written notice from you. 9. If you note any suspicious behavior, please call 911 and contact the concierge desk immediately. Deliveries 1. The concierge or valet will accept small package deliveries during daytime hours. 2. Large deliveries such as furniture and rugs must use the service entrance and the service elevator during daytime hours and must be coordinated with your Resident Service Specialist in advance. If you are not at home to accept these deliveries, you may leave your key-fob with the concierge desk and your delivery person will sign for the key-fob from the concierge. Please note that the delivery personnel will enter your apartment unaccompanied. 3. Deliveries cannot be scheduled on major holidays.
12
4. Please pick up any packages or any dry cleaning delivered to the concierge desk or the valet within 24 hours. Packages and dry cleaning that have arrived for you will be displayed on the electronic display screen in the mail box area. Please check the screen daily for your packages. You may also log on to the resident Web site to check for your packages. Doorman/Concierge Responsibilities At times, the doorman may not be readily visible at the front entrance. The doorman may leave his post because of the following: Breaks: In addition to taking a lunch break, the doorman covers the concierge desk while the concierge is having lunch. Please understand that under no circumstances is the doorman at the concierge desk allowed to leave his/her post. Hailing Cabs: The doorman may have to walk as far as a block away to secure cabs for residents. Packages: The doorman frequently helps residents with packages, taking him away from his post momentarily. We appreciate your patience and understanding when the doorman is not immediately available to assist you. Holiday/Christmas Gratuities Many of you ask for a list of employees who work in the building. This list will be available at the concierge desk during the holiday season. Related Management would like to assure you that our employees are appropriately compensated for the services they provide to our residents. However, if there are specific employees whom you feel have provided services above and beyond your expectations, and you feel a gratuity is deserved, you may feel free to provide such on a voluntary basis to either the individual employee or to an employee fund. For your convenience, there will be a locked box located at the concierge desk for gratuities that will be equally distributed among the staff. Please note that we have no means of cashing personal checks on behalf of the employees. While You Are Away Be sure to cancel your newspaper delivery and arrange for your mail to be held by the post office. Ensure all appliances except the refrigerator are turned off and unplugged. Insurance All of your personal property such as clothing, furniture, jewelry and automobiles must be covered by your own apartment insurance policy. The owners and their agent, Related Management Company, are not liable for any theft, loss or damage to such property. Please contact your insurance broker for renter’s insurance. Disposal Areas Each floor of the building has a disposal room. Please put all refuse in tied plastic bags and deposit them in the chute in the disposal room. NEVER throw trash that is not in a 13
bag down the chute. If you have items that are too large for the chute, please notify the concierge desk. Please note the sign in the disposal room which describes the types of trash NOT permitted in the chute. In order for each of us to do our part for the environment, we appreciate your cooperation with New York City’s law which mandates recycling for all citizens, as follows: All glass, aluminum cans, hangers and plastic containers are to be deposited in the individually marked receptacles in the disposal room. Newspapers, magazines, and catalogs are to be neatly stacked in the areas designated. We appreciate your cooperation in recycling and doing your part for our environment. Pest Control This service is provided free-of-charge. Signs indicating when the technicians will be servicing your floor will be distributed on your floor. Our skilled technicians will be using a highly effective and safe “gel” called “Maxforce” that is placed directly into cracks and crevices (behind walls) using a special fine tip applicator; something like a caulking gun. The benefits of this are that pets and children cannot get to it and it provides long term protection (between 3-6 months) without the odors and preparation that spray treatments require. After your apartment has been treated with Maxforce, no commercial sprays can be used - they will limit the effectiveness of the gel by contaminating it. Another added benefit is that due to this treatment’s long lasting protection, your apartment will only need to be serviced 2-3 times per year. If you require additional attention at any time day or night, please contact the concierge desk. In case of emergency, our exterminating services are available on a 7 day a week, 24-hour basis. Please note that all services are subject to change by management
14
Tips for Residents on How to Minimize Mold Growth It is our goal to maintain the highest quality living environment for our residents. To help achieve this goal, it is important to work together to minimize the potential for conditions that could lead to the growth of naturally occurring mold. Residents can help minimize mold growth in their apartment by taking the following actions: Open windows. Proper ventilation is essential. If it is not possible to open windows, run the fans on the apartment PTAC units to circulate fresh air throughout your apartment. In damp or rainy weather conditions, keep windows and doors closed. If possible, maintain a temperature of between 50º and 80º Fahrenheit within your apartment at all times. Clean and dust your apartment on a regular basis as required by your lease. Regular vacuuming, mopping, and use of environmentally safe household cleaners is important to remove household dirt and debris that contribute to mold growth. Periodically clean and dry the walls and floors around the sink, bathtub, shower, toilets, windows and patio doors using a common household disinfecting cleaner. On a regular basis, wipe down and dry areas where moisture sometimes accumulates, like countertops, windows and windowsills. Use the exhaust fans in your kitchen when cooking or while the dishwasher is running and allow the fan to run until all excess moisture has vented from the kitchen. Use care when watering houseplants. If spills occur, dry up excess water immediately. Be sure to leave the closet door to your washer dry open when using the equipment and clean the lint screen after every use. When washing clothes in warm or hot water, watch to make sure condensation does not build up within the washer and dryer closet; if condensation does accumulate, dry with a fan or towel. Thoroughly dry any spills or pet urine on carpeting. Do not overfill closets or storage areas. Ventilation is important in these spaces. Do not allow damp or moist stacks of clothes or other cloth materials to lie in piles for an extended period of time. Immediately report to the management office any evidence of a water leak or excessive moisture in your apartment, storage room, garage, or any common area. Immediately report to the management office any evidence of mold growth that cannot be removed by simply applying a common household cleaner and wiping the area. Also report any area of mold that reappears despite regular cleaning. Immediately report to the management office any failure or malfunction with your heating, ventilation, air-conditioning system, or laundry system. As your lease provides, do not block or cover any of the heating, ventilation or air-conditioning ducts in your apartment. Immediately report to the management office any inoperable windows or doors. 15
Immediately report to the management office any musty odors that you notice in your apartment.
Fire Safety and Emergency Procedures Emergency Number – Call 911
Read the procedures below very carefully. In the event of fire, just one or more of these rules may save your life or the life of your neighbor. Report any fire to your FIRE DEPARTMENT. Don’t assume someone else has called. 1. Prior to leaving your apartment, feel the door before opening it. If the door is hot or if smoke is seeping under it, DO NOT OPEN IT… 2. Keep the door closed and seal off any cracks with wet towels, and then open a window for air. Do not panic or jump. 3. If the door feels cool, open cautiously and leave your apartment, closing the door behind you. 4. Walk quickly, keep calm, and pull the fire alarm to alert others. There are two exits on each floor. The pull box alarm is located at each stairwell. Know in advance where the exits and pull alarms are located. 5. Evacuate using the stairs. Do not attempt to use the elevator. Fire may cause the elevator to go directly to the fire floor or to stop between floors. Your apartment is equipped with a smoke detector. Each hallway is equipped with emergency lighting, fire alarm bell, and strobe lights. All apartments and common areas have sprinkler systems as well.
16
