Transcript
RETURN AUTHORIZATION REQUEST Send completed form by fax: (562) 404-9570 or E-mail return request to
[email protected] CUSTOMER INFORMATION Customer #:
Date:
Company Name:
Contact Name:
Address:
Phone:
City:
Fax:
State:
Zip code:
E-mail:
PRODUCT INFORMATION Date Installed: INVOICE #
Date Failed: ASTER ITEM #
RETURN CODES
PRODUCT DESCRIPTION RETURN CODE
***To ensure quality control,enter most accurate numeric code into "Return Code" column above.***
DESCRIPTION
CODE
SERIAL/LOT #
QTY
DESCRIPTION
CODE
DESCRIPTION
CODE
DESCRIPTION
CODE
POOR PRINT QUALITY
1
Broken/Physical/Damage
5
Low Toner Detected
2
Detect Error/Chip Error
6
Open Box Leak
8A
Background/Gray
8D
Lines
3
Grind/Loud Noise
7
Other (provide add'I details)
8B
Dots/Blotches/Smudges
8E
Quality Light/Faded
4
Leak During Printing
8C
Ghosting/Shadows
8F
Streaks
Additional Details:
SPECIAL INSTRUCTIONS *Any product returns without Return Authorization Number will be refused. *If there is no physical damage, must include sample copies: 3 black "sky shot" copies, 3 white copies,and 3 test pattern copies. *RMA# expires within 30 business days from date of approval. *Usage of courtesy call tag can result in a fee if return is non-Aster and/or unqualified. *Aster warranty does not cover damages by operator,technician,or machine(including rotational scratches,gouges,scuff marks,or line scratches). *RMA# does not imply credit will be given for the returned product(s), as all products require inspection.
FOR INTERNAL USE ONLY Date Received: RMA#: Remarks:
Authorized Date: Order#：
Call tag to end user:
Return Address：
Yes
No
