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Tivoli Storage Manager Km 2.5.01 User Guide

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PATROL® for Tivoli® Storage Manager by OTL Software User Guide Version 2.5 Document Revision 3 March 17, 2011 Copyright © 2011 OTL Software Limited, as an unpublished work. All rights reserved. BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. Tivoli Storage Manager is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc.. All other third party logos and product/trade names are registered trademarks or trademarks of their respective companies. THE USE AND CONTENTS OF THIS DOCUMENTATION ARE GOVERNED BY THE SOFTWARE LICENSE AGREEMENT. The license agreement can be found in the product licensing menu as described in “Licensing the KM” on page 8 or by contacting OTL Software Limited. Restricted Rights Legenda Use, duplication, or disclosure by the U.S. Government is subject to restrictions set forth in FAR Section 52.227-14 Alt. III (g)(3), FAR Section 52.227-19, DFARS 252.227-7014 (b), or DFARS 227.7202, as amended from time to time. Send any contract notices to OTL Software Limited. Contacting OTL Software Postal Address OTL Software Limited P O Box 68300 Newton Auckland 1145 New Zealand Telephone +64 9 373 9920 Web Site Address http://www.otl.co.nz Fax +64 9 303 9129 E-mail (Sales) [email protected] Help Desk +64 9 303 9120 E-mail (Help Desk) [email protected] Customer Support You can obtain technical support by using the Support page on the OTL Software web site or by contacting Customer Support by telephone or e-mail. To expedite your inquiry, please see “Before Contacting OTL Software,” below. Support Web Site You can obtain technical support from OTL Software 24 hours a day, seven days a week by accessing the technical support web site at http://www.otl.co.nz/support. From this site, you can: • • • read overview about support services and programs that OTL Software offers log a support call online check OTL Software contact information, including e-mail addresses, fax numbers, and telephone numbers Click here to ensure you have the latest version of the OTL Software KMs. Support via Telephone or E-mail If you need technical support, you can contact OTL Software by calling +64 9 373 9120 or by faxing +64 9 303 9129. You can also contact the OTL Software Helpdesk via e-mail at [email protected]. For other contact methods, please refer to the OTL Software Web site at http://www.otl.co.nz/support. Before Contacting OTL Software Before you contact OTL Software, please have the following information available so that a technical support analyst can begin working on your problem immediately: • KM product information: — product name — product version — license serial number • monitored application information: — Tivoli Storage Manager version — Tivoli Storage Manager server type (Server / Storage Agent) • operating system information: — machine type — operating system type, version, and service pack or patch details — system hardware configuration • KM Infrastructure information: — PATROL Agent version — PATROL Console version and platform details — BMC ProactiveNet Performance Management Portal version and platform details • sequence of events leading to the problem • commands and options needed to reproduce the problem • messages received: — product error messages — messages from monitored application — messages in PATROL Console system output window (SOW) PATROL for Tivoli Storage Manager by OTL Software - User Guide iii iv PATROL for Tivoli Storage Manager by OTL Software - User Guide Contents Contents Chapter 1 Product Components and Capabilities Overview of the TSM KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Features of the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Objectives of the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Product Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Application Classes and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Hierarchical Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Menus, InfoBoxes and Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Accessing Menus and InfoBoxes . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Accessing Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14 Printing Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Impact on Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 CPU and Memory Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Network Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 Chapter 2 Preparing to Install Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Changes to Tivoli Storage Manager . . . . . . . . . . . . . . . . . . . . . . 2-5 Changes to BMC PATROL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Additional Software Requirements . . . . . . . . . . . . . . . . . . . . . . . 2-6 Security Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Operating System User Access . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Admin Interface User Access . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Disk Space Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 OTL Software Ltd., Confidential and Proprietary Information Contents v Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14 Chapter 3 Installation Installation Workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2 Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3 Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4 Installing the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5 Uninstalling the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16 Chapter 4 Loading and Configuring Loading the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 Preparing to Load the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 Loading the KM on PATROL Console . . . . . . . . . . . . . . . . . . . .4-2 Loading the KM on PATROL Central . . . . . . . . . . . . . . . . . . . . .4-4 Loading the KM on BMC ProactiveNet Performance Management Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6 Configuring the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7 Licensing the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8 Configuring the KM User Accounts . . . . . . . . . . . . . . . . . . . . . .4-10 Verifying Application Discovery . . . . . . . . . . . . . . . . . . . . . . . . .4-11 Checking the Instance Limits . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13 Checking the Initial Setup of the KM . . . . . . . . . . . . . . . . . . . . .4-14 Configuring PATROL Agent to Preload the KM . . . . . . . . . . . .4-16 Restarting PATROL Agent and PATROL Console . . . . . . . . . . .4-16 Unloading the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17 Unloading the KM from the PATROL Agent . . . . . . . . . . . . . . .4-17 Unloading the KM from PATROL Console . . . . . . . . . . . . . . . .4-18 Unloading the KM from PATROL Central Console . . . . . . . . . .4-19 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19 Chapter 5 Working with the KM Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2 Customizing the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3 Managed Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4 Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8 Daemons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-12 Server Databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16 Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-18 Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-24 OTL Software Ltd., Confidential and Proprietary Information vi PATROL for Tivoli Storage Manager by OTL Software - User Guide Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31 Mount Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36 Automated Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39 Manual Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-47 Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-51 Storage Pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-54 Operating the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-56 Generating Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-64 Debugging the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-65 Working with Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-71 Refreshing Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-71 Displaying Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73 Customizing Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73 Upgrading the Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-74 Debugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-74 KM Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-74 Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-74 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-75 Appendix A KM Commands (Menus) Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 Menu Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Appendix B InfoBoxes Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-2 InfoBox Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3 Appendix C Parameter Definitions and Defaults Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1 Parameter Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-2 Column Heading Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . .C-2 Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-3 Parameter Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-4 Appendix D Troubleshooting Troubleshooting Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2 Glossary Index OTL Software Ltd., Confidential and Proprietary Information Contents vii OTL Software Ltd., Confidential and Proprietary Information viii PATROL for Tivoli Storage Manager by OTL Software - User Guide Figures Figures Figure 1-1 Figure 3-1 Figure 4-1 Figure 4-2 Figure 4-3 Figure 4-4 Figure 4-5 Figure 4-6 Figure 4-7 Figure 4-8 Figure 4-9 Figure 5-1 Figure 5-2 Figure 5-3 Figure 5-4 Figure 5-5 Figure 5-6 Figure 5-7 Figure 5-8 Figure 5-9 Figure 5-10 Figure 5-11 Figure 5-12 Figure 5-13 Figure 5-14 Figure 5-15 Figure 5-16 Figure 5-17 Application Class Hierarchy of TSM KM . . . . . . . . . . . . . . . . . 1-11 Installation Workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 TSM KM Setup Instance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 TSM KM Setup Instance on PATROL Central Console . . . . . . . 4-5 TSM KM Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 License Configuration dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Remote Authentication Configuration dialog . . . . . . . . . . . . . . . 4-9 Login Configuration dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10 TSM KM Console View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 TSM KM Default Instance Limits . . . . . . . . . . . . . . . . . . . . . . . 4-13 TSM KM Preloading dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 Monitoring Mode Configuration dialog . . . . . . . . . . . . . . . . . . . 5-4 Remote PATROL Agent Configuration dialog . . . . . . . . . . . . . . 5-5 Node Status Configuration dialog . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Client Configuration dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Client Status Configuration dialog . . . . . . . . . . . . . . . . . . . . . . . 5-10 Daemon Configuration dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Daemon Status Configuration dialog . . . . . . . . . . . . . . . . . . . . . 5-14 Database Configuration dialog . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16 Log Configuration dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18 Log Filter Configuration dialog . . . . . . . . . . . . . . . . . . . . . . . . . 5-20 Log Alert Acknowledgement Configuration dialog . . . . . . . . . . 5-23 Domain Configuration dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24 Domain Backup Restriction Configuration dialog . . . . . . . . . . . 5-26 Domain Status Configuration dialog . . . . . . . . . . . . . . . . . . . . . 5-27 Client Node Configuration dialog . . . . . . . . . . . . . . . . . . . . . . . . 5-29 Job Filter Configuration dialog . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31 Job Status Configuration dialog . . . . . . . . . . . . . . . . . . . . . . . . . 5-33 OTL Software Ltd., Confidential and Proprietary Information Figures ix Figure 5-18 Figure 5-19 Figure 5-20 Figure 5-21 Figure 5-22 Figure 5-23 Figure 5-24 Figure 5-25 Figure 5-26 Figure 5-27 Figure 5-28 Figure 5-29 Figure 5-30 Figure 5-31 Figure 5-32 Figure 5-33 Figure 5-34 Job Alert Acknowledgement Configuration dialog . . . . . . . . . . .5-35 Mount Request Filter Configuration dialog . . . . . . . . . . . . . . . .5-36 Mount Request Status Configuration dialog . . . . . . . . . . . . . . . .5-37 Automated Library Configuration dialog . . . . . . . . . . . . . . . . . .5-39 Automated Library Status Configuration dialog . . . . . . . . . . . . .5-41 Automated Library Drive Configuration dialog . . . . . . . . . . . . .5-43 Automated Library Drive Status Configuration dialog . . . . . . . .5-45 Manual Drive Configuration dialog . . . . . . . . . . . . . . . . . . . . . .5-47 Manual Drive Status Configuration dialog . . . . . . . . . . . . . . . . .5-49 Process Status Configuration dialog . . . . . . . . . . . . . . . . . . . . . .5-52 Storage Pool Configuration dialog . . . . . . . . . . . . . . . . . . . . . . .5-54 Server/Storage Agent Administration sub-menu . . . . . . . . . . . . .5-57 Log Alert Acknowledgement sub-menu . . . . . . . . . . . . . . . . . . .5-58 Manual Drive Administration sub-menu . . . . . . . . . . . . . . . . . . .5-60 Process Alert Acknowledgement sub-menu . . . . . . . . . . . . . . . .5-62 Process Administration sub-menu . . . . . . . . . . . . . . . . . . . . . . . .5-63 TSM KM Debug Configuration dialog . . . . . . . . . . . . . . . . . . . .5-65 OTL Software Ltd., Confidential and Proprietary Information x PATROL for Tivoli Storage Manager by OTL Software - User Guide Tables Tables Table 1-1 Table 1-2 Table 1-3 Table 2-1 Table 2-2 Table 2-3 Table 2-4 Table 2-5 Table 2-6 Table 3-1 Table 3-2 Table 3-3 Table 3-4 Table 3-5 Table 3-6 Table 3-7 Table 3-8 Table 5-1 Table A-1 Table B-1 Table C-1 Table D-1 Application Class Icons and Functions . . . . . . . . . . . . . . . . . . . . 1-8 Accessing Menus and InfoBoxes for TSM KM . . . . . . . . . . . . . 1-13 Accessing Online Help for TSM KM . . . . . . . . . . . . . . . . . . . . . 1-14 Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Supported Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Required Software for TSM KM . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Additional Software Requirements for TSM KM . . . . . . . . . . . . 2-6 Executable and Library Files Accessed by TSM KM User. . . . . 2-8 Paths and Files Accessed by PATROL Agent User . . . . . . . . . . . 2-9 Contents of the Distribution File for Installation Utility . . . . . . . 3-5 Contents of the Distribution File . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Unix Platform Installation Files and Extraction Paths. . . . . . . . 3-8 MS Windows Platform Installation Files and Extraction Paths. 3-9 Uninstallation from the PATROL Agent . . . . . . . . . . . . . . . . . . 3-12 Uninstallation from PATROL Console . . . . . . . . . . . . . . . . . . . 3-13 Uninstallation from the PATROL Central Console Server . . . . . 3-14 Uninstallation from the PATROL Central Web Server . . . . . . . . 3-15 TSM KM Object Debug Switch Association. . . . . . . . . . . . . . . 5-66 Menus for TSM KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 InfoBox Items for TSM KM . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3 Parameters for TSM KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-4 Common Problems and Resolutions . . . . . . . . . . . . . . . . . . . . . D-3 OTL Software Ltd., Confidential and Proprietary Information Tables xi OTL Software Ltd., Confidential and Proprietary Information xii PATROL for Tivoli Storage Manager by OTL Software - User Guide About . . . About this Guide This guide contains detailed information about the functionality of applications, commands, and parameters provided by PATROL for Tivoli Storage Manager by OTL Software. It also contains instructions for loading and configuration. ® ® This guide is intended for backup administrators, system administrators, operators and anyone who monitors backup systems. Use this guide with the appropriate PATROL user guide for your console, which describes how to use PATROL to perform typical tasks. Note This guide assumes that you are familiar with your host operating system and Tivoli Storage Manager. You should know how to perform a basic set of actions in a window environment, such as choosing menu commands and dragging and dropping icons. Note For simplicity throughout this guide, this Knowledge Module is often referred to as TSM KM and Tivoli Storage Manager may be referred to as TSM. OTL Software Ltd., Confidential and Proprietary Information About this Guide xiii How This Guide Is Organized This manual is organized as follows: Chapter Title Purpose 1 “Product Components and Capabilities” Provides an overview of the features and components of the KM 2 “Preparing to Install” Provides pre-installation instructions and system requirements 3 “Installation” Provides step-by-step instructions for installing, upgrading and uninstalling the KM 4 “Loading and Configuring” Provides instructions for loading and configuring the KM 5 “Working with the KM” Describes and explains tasks performed when using the KM Appendix A “KM Commands (Menus)” Describes and explains all KM menus Appendix B “InfoBoxes” Describes and explains all KM infoBoxes Appendix C “Parameter Definitions and Defaults” Describes and explains all KM parameters Appendix D “Troubleshooting” Provides troubleshooting tips Glossary “Glossary” Explains all glossary terms used in this guide Index “Index” Lists index entries OTL Software Ltd., Confidential and Proprietary Information xiv PATROL for Tivoli Storage Manager by OTL Software - User Guide Related Documentation Online Help You can access Online Help for PATROL for Tivoli Storage Manager by OTL Software through the PATROL Console Help menu. Release Notes Version-specific Release Notes for PATROL for Tivoli Storage Manager by OTL Software accompanies the product as a PDF document. It provides up-to-date information including: • • • • new features and changes included in this version updates to the installation instructions last-minute product information any known issues and “workarounds” for this version PATROL Product Documentation ® PATROL product documentation is available in both hardcopy and online publications. The BMC ProactiveNet Performance Management Documentation CD contains all PATROL manuals and guides. For a complete list, refer to the contents of the CD. Below is a list of PATROL manuals and guides related to the TSM KM. • • • • • • • • • • PATROL for Unix Getting Started PATROL Console for Unix User Guide PATROL for Microsoft Windows Servers Getting Started PATROL Console for Microsoft Windows User Guide (Volumes 1, 2 & 3) PATROL Central Operator - Microsoft Windows Edition Getting Started PATROL Central Operator - Web Edition Getting Started PATROL Console Server and RTserver Getting Started PATROL Infrastructure Planning Guide PATROL Installation Reference Manual PATROL Installation Workflows OTL Software Ltd., Confidential and Proprietary Information About this Guide xv Each PATROL Console and KM come with an extensive online help facility that is available through the PATROL Console Help menu option. The online documentation contains reference information about PATROL Console features and options and about KM parameters. Conventions This guide includes special elements called notes, warnings, examples, and tips: Note Notes provide additional information about the current subject. Warning Warnings alert you to situations that can cause problems, such as the loss of data, if you do not follow the instructions carefully. Example An example clarifies a concept discussed in text. Tip A tip provides useful information that may improve product performance or make procedures easier to follow. Other conventions used in this guide are detailed below: • File names, directories and paths appear in this boldface type. • In instructions, this boldface type highlights commands to be entered or options to be selected. • The name of an icon (or an instance) appears in this typeface. OTL Software Ltd., Confidential and Proprietary Information xvi PATROL for Tivoli Storage Manager by OTL Software - User Guide • All syntax and operating system terms appear in this typeface, usually on a separate line • Text or characters to be entered by the user appear in quotes in “this typeface”. For example: Type “[default]” means that the user must also type the square brackets, but not the quotation marks. • Third party utilities appear in this typeface, such as xpconfig. The symbol => connects items in a menu sequence. For example, Actions => Create Test instructs you to choose the Create Test command from the Actions menu. » This symbol denotes a one-step instruction. In syntax, path names, or system messages, italic text represents a variable, as shown in the following examples: The table is not available. The data is held in system/instance/file_name. In syntax, the following additional conventions apply: • A vertical bar ( | ) separating items indicates that you must choose one item. In the following example, you would choose a, b, or c: a|b|c • An ellipsis ( . . . ) indicates that you can repeat the preceding item or items as many times as necessary. • Square brackets ( [ ] ) around an item indicate that the item is optional. OTL Software Ltd., Confidential and Proprietary Information About this Guide xvii The following table shows equivalent mouse buttons for Unix users and Microsoft Windows users: Unix Button MS Windows Button MB1 left mouse button Click this button on an icon or menu command to select that icon or command. Click MB1 on a command button to initiate action. Double-click an icon to open its container. MB2 not applicable Click this button on an icon to display the InfoBox for the icon Description Note: To simulate MB2 on a two-button mouse, simultaneously press the two buttons (MB1 and MB3). MB3 right mouse button Click this button on an icon to display its pop-up menu. Note This guide contains detailed procedures for using PATROL for Tivoli Storage Manager by OTL Software with PATROL Console for Unix and PATROL Console for Windows. When instructions for the two consoles differ, this is indicated by headings such as “With the PATROL Console for Unix” or “With the PATROL Console for Windows”. OTL Software Ltd., Confidential and Proprietary Information xviii PATROL for Tivoli Storage Manager by OTL Software - User Guide 1 Product Components and Capabilities 1 This chapter provides a brief overview of PATROL® for Tivoli® Storage Manager by OTL Software. It covers the following topics: Overview of the TSM KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Features of the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Objectives of the KM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Product Architecture. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Application Classes and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Hierarchical Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Menus, InfoBoxes and Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Accessing Menus and InfoBoxes. . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Accessing Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14 Printing Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Impact on Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 CPU and Memory Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Network Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 OTL Software Ltd., Confidential and Proprietary Information Product Components and Capabilities 1-1 Overview of the TSM KM A Knowledge Module (KM) is a set of files that contain knowledge in the form of command descriptions, application, parameters, and recovery actions that PATROL can use to monitor an application such as Tivoli® Storage Manager. The parameters in PATROL for Tivoli Storage Manager by OTL Software allow you to analyse Tivoli Storage Manager application activity quickly and easily. It collects all data associated with Tivoli Storage Manager activity over time. You can clearly identify peaks, troughs and trends in the performance of backup resources. PATROL for Tivoli Storage Manager helps you ensure that your Tivoli Storage Manager installations run efficiently 24 hours a day by enabling you to detect problems, optimize systems, analyse trends, plan capacity and manage multiple hosts simultaneously. Features of the KM Key features of PATROL for Tivoli Storage Manager include: • Centralized monitoring of all storage agents and clients through the server • Monitoring the health of the Tivoli Storage Manager application and its daemons • Monitoring server database space utilization • Monitoring successful backups of server database • Monitoring log files, activity log and scanning for any alerts • Monitoring successful backups of every backup domain and client node • Monitoring backup jobs and alerting to any failures OTL Software Ltd., Confidential and Proprietary Information 1-2 PATROL for Tivoli Storage Manager by OTL Software - User Guide • Monitoring TSM internal server processes • Checking for any volume mount request on all servers/storage agents • Monitoring the status and throughput of every storage device • Monitoring the size, duration, and performance of each backup job • Monitoring the number of volumes in each storage pool, their space utilization, and current volume status Objectives of the KM The aim of the PATROL for Tivoli Storage Manager is to ensure the availability, maximum performance, and integrity of your backup servers, thereby protecting associated data sets. This section summarizes how the TSM KM is designed to achieve these goals within each area of the Tivoli Storage Manager application. For information on how the default configuration of the TSM KM can be customised to better suit your environment, refer to “Customizing the KM” on page 5-3. Otherwise the KM will run as a standard installation as described below. Note The TSM KM defines certain parameters to trigger alerts in suspicious or critical circumstances, while others simply gather information for display. Any of the display parameters with a graphical output may also be configured to trigger alerts. Information on modifying parameters can be found in PATROL documentation. Also refer to “Appendix C: Parameter Definitions and Defaults”. OTL Software Ltd., Confidential and Proprietary Information Product Components and Capabilities 1-3 Monitoring the Tivoli Storage Manager Server/Storage Agent PATROL for Tivoli Storage Manager monitors Tivoli Storage Manager servers and storage agents. The following items are checked regularly and alerts are triggered in suspicious or critical circumstances: • • the working status of the server/storage agent KM login and licensing details for the server/storage agent Other server/storage agent information is available through the infobox. Monitoring Tivoli Storage Manager Clients PATROL for Tivoli Storage Manager monitors all remote clients configured on the server/storage agent. The working status of each client is checked regularly and alerts are triggered in suspicious or critical circumstances. Other client information is available through the infobox and display parameters. Monitoring Server/Storage Agent Daemons PATROL for Tivoli Storage Manager monitors the “TSM Server Daemon” or “TSM Storage Agent Daemon” as appropriate for the managed node. The working status of the daemon is checked regularly and an alert is triggered in suspicious or critical circumstances. CPU and memory usage data is gathered and may be monitored to trigger alerts if required. Other daemon information is available through the infobox. Monitoring Server Databases PATROL for Tivoli Storage Manager monitors the Tivoli Storage Manager server database and server recovery log. Space utilization of each database is checked regularly and alerts are triggered in suspicious or critical circumstances. Other database information, including statistics of the last successful backup, is available through the infoboxes and/or display parameters. OTL Software Ltd., Confidential and Proprietary Information 1-4 PATROL for Tivoli Storage Manager by OTL Software - User Guide Monitoring Log Files PATROL for Tivoli Storage Manager monitors the server activity log and detects all standard Tivoli Storage Manager log files, which can be enabled for monitoring. The following items are checked regularly and alerts are triggered in suspicious or critical circumstances: • • errors in the activity log and monitored log files space utilization of any monitored log file and its file system Details of logged messages are available in text parameters, and other log information is available through infoboxes and/or display parameters. Monitoring Domains and Client Nodes PATROL for Tivoli Storage Manager monitors all backup domains and their client nodes. The working status of each domain is checked regularly and an alert is triggered in suspicious or critical circumstances. Other data is available in infoboxes and/or display or text parameters, including: • • • details of the domains and their client nodes statistics of the last full and incremental backups file systems included and excluded for each client node Monitoring Backup and Restore Events PATROL for Tivoli Storage Manager monitors all scheduled jobs initiated from the server for the first 24 hours. A scheduled job may be for a backup, restore, archive or retrieve event. Unless the event completes successfully (without errors), the TSM KM will continue to monitor it for 3 days from the start time. The following items are checked regularly and alerts are triggered in suspicious or critical circumstances: • • • the working status of each job any errors logged in the activity log during a job any failed objects for a job OTL Software Ltd., Confidential and Proprietary Information Product Components and Capabilities 1-5 Other event data is available in infoboxes and/or display or text parameters, including: • • • • details of the job, such as start, end, duration, size, number of objects, domain, schedule percentage completed compared with the last similar job the throughput of the job all messages produced during the job Monitoring Tivoli Storage Manager Processes PATROL for Tivoli Storage Manager monitors all executed TSM internal server processes for 3days. The working status of each process is checked regularly and an alert is triggered in suspicious or critical circumstances. Other data is available in infoboxes and/or display or text parameters, including the throughput of the process. Monitoring Mount Requests PATROL for Tivoli Storage Manager monitors all mount requests when they occur for any backup or restore event initiated by the server. These mount requests may exist on a remote storage agent. The amount of time remaining for a mount request is checked regularly and an alert is triggered in suspicious or critical circumstances. Other data is available in infoboxes and/or display or text parameters, including: • • the details of the job related to the mount request the details of the mount request, such as volume name, server/storage agent name, name, drive name, request time Monitoring Libraries and Drives PATROL for Tivoli Storage Manager monitors all local and remote backup and restore devices (storage devices) configured on the server/storage agent. For all devices listed, the working status is checked regularly and alerts are triggered in suspicious or critical circumstances: • • • automated libraries automated library drives manual drives OTL Software Ltd., Confidential and Proprietary Information 1-6 PATROL for Tivoli Storage Manager by OTL Software - User Guide Other data is available in infoboxes and/or display or text parameters, including throughput, type and server/storage agent name. Monitoring Storage Pools PATROL for Tivoli Storage Manager monitors all storage pools configured on the server/storage agent. The following items are checked regularly and alerts are triggered in suspicious or critical circumstances: • • the space utilization of total volume space as percentage of all volumes, the number of full and active volumes Other data is available in infoboxes and/or display or text parameters. OTL Software Ltd., Confidential and Proprietary Information Product Components and Capabilities 1-7 Product Architecture Application Classes and Icons Table 1-1 shows the icon and label for each application class, and a brief description of its function including their parent/child application classes and object/component names. Note All application classes with their names ending _CONTAINER are created as parent instances to contain all child component instances. These container instances are instantiated only when there is a child instance to be created. Table 1-1 Icon Application Class Icons and Functions Application Class Instance Label Function TSM_SERVER Tivoli Storage Manager Serves as a container representing the entire Tivoli Storage Manager application. Note: If the instance is labelled TSM_SETUP, the KM is awaiting KM License details and / or Login details Displays information on the server or storage agent. Parent of: TSM_CLIENT_CONTAINER, TSM_DAEMON_CONTAINER, TSM_DATABASE_CONTAINER, TSM_LOG_CONTAINER, TSM_JOB_CONTAINER, TSM_MOUNT_CONTAINER, TSM_POLICY_CONTAINER, TSM_LIBRARY_CONTAINER, TSM_DEVICE_CONTAINER, TSM_POOL_CONTAINER and TSM_PROCESS_CONTAINER Object: Server Component: Server TSM_CLIENT_CONTAINER Clients TSM_CLIENT Displays Tivoli Storage Manager client information. Client monitoring is disabled, by default. To enable, use the Instance Limits menu. Client monitoring is disable on storage agents and in passive multi-node mode. Child of: TSM_SERVER Object: Client Component: Client OTL Software Ltd., Confidential and Proprietary Information 1-8 PATROL for Tivoli Storage Manager by OTL Software - User Guide Table 1-1 Icon Application Class Icons and Functions Application Class Instance Label Function TSM_DAEMON_CONTAINER Daemons Displays Tivoli Storage Manager application daemon information. TSM_DAEMON Child of: TSM_SERVER Object: Daemon Component: Daemon TSM_DATABASE_CONTAINER Databases TSM_DATABASE Displays Tivoli Storage Manager server database information. Child of: TSM_SERVER Object: Database Component: Database TSM_LOG_CONTAINER Logs TSM_LOG or actlog Displays Tivoli Storage Manager log file or activity log information. Child of: TSM_SERVER Object: Log Component: Log TSM_POLICY_CONTAINER Domains TSM_POLICY Displays Tivoli Storage Manager policy domain information. Child of: TSM_SERVER Parent of: TSM_PCLIENT Object: Backup Component: Domain TSM_PCLIENT Displays Tivoli Storage Manager client node information. Client node monitoring is disabled, by default. To enable, use the Instance Limits menu. Client node monitoring is disable on storage agents and in passive multi-node mode. Child of: TSM_POLICY Object: Backup Component: Domain TSM_JOB_CONTAINER Jobs TSM_JOB : @ Displays Tivoli Storage Manager backup and restore job information. Child of: TSM_SERVER Object: Backup Component: Job OTL Software Ltd., Confidential and Proprietary Information Product Components and Capabilities 1-9 Table 1-1 Icon Application Class Icons and Functions Application Class Instance Label Function TSM_MOUNT_CONTAINER Mount Requests TSM_MOUNT on : Displays Tivoli Storage Manager volume mount request information on all servers/storage agents. Child of: TSM_SERVER * see note below table Object: Backup Component: Request TSM_LIBRARY_CONTAINER Automated Libraries TSM_LIBRARY : Displays Tivoli Storage Manager automated library information on all servers/storage agents. Child of: TSM_SERVER Parent of: TSM_LDEVICE Object: Device Component: Library TSM_LDEVICE Displays Tivoli Storage Manager automated library drive information on all automated libraries. Child of: TSM_LIBRARY Object: Device Component: Library TSM_DEVICE_CONTAINER Manual Drives TSM_DEVICE : Displays Tivoli Storage Manager manual drive information on all servers/storage agents. Child of: TSM_SERVER Object: Device Component: Drive TSM_POOL_CONTAINER Storage Pools TSM_POOL Displays Tivoli Storage Manager storage pool information. Child of: TSM_SERVER Object: Pool Component: Pool TSM_PROCESS_CONTAINER Processes TSM_PROCESS @ Displays Tivoli Storage Manager process information. Child of: TSM_SERVER Object: Process Component: Process * In the naming format for a mount request instance, may be replaced with “slot ” or “entry/exit port” for an automated library. OTL Software Ltd., Confidential and Proprietary Information 1-10 PATROL for Tivoli Storage Manager by OTL Software - User Guide Hierarchical Structure PATROL for Tivoli Storage Manager by OTL Software is organized in to groups of application classes. Figure 1-1 on page 1-11 shows the hierarchy of TSM KM application classes described in Table 1-1. Figure 1-1 Application Class Hierarchy of TSM KM OTL Software Ltd., Confidential and Proprietary Information Product Components and Capabilities 1-11 Note The top level icon for TSM KM is a single instance of the TSM_SERVER application class, labelled Tivoli Storage Manager, which represents the Tivoli Storage Manager server or storage agent. Only one installed version of Tivoli Storage Manager will be monitored. Automatic discovery will initially detect the primary installation of Tivoli Storage Manager on the server or storage agent. By double-clicking the Tivoli Storage Manager icon, you will find the parameters that monitor the Tivoli Storage Manager server or storage agent system. In addition to these parameters, there will be other container instances, which contain related application instances. Example Within the container instance labelled Domains, you will find one icon for each discovered domain. By double-clicking a domain instance, you will find an icon for each client node configured on that domain. Note Client and Client Node monitoring are disabled by default. It can be enabled by increasing the instance limits, as described in “Checking the Instance Limits” on page 4-13. If the KM is configured to failover automatically on a clustered environment, only the objects required to be monitored are instantiated on the standby/passive system. OTL Software Ltd., Confidential and Proprietary Information 1-12 PATROL for Tivoli Storage Manager by OTL Software - User Guide Menus, InfoBoxes and Help A Knowledge Module (KM) can be viewed using various PATROL Consoles or BMC ProactiveNet Performance Management Portal. Due to the environment in which these consoles run, each one uses different methods to display and access information in the KM. This section provides instructions on how to access the Menus and InfoBoxes, and how to access the Online Help for the KM using each of the consoles. Accessing Menus and InfoBoxes The Menus for TSM KM allow you to: • • • • configure the KM acknowledge alerts set by the KM manage Tivoli Storage Manager application view basic reports about the Tivoli Storage Manager environment TSM KM uses InfoBoxes to provide attributes specific to your Tivoli Storage Manager environment. InfoBoxes are tables of attributes viewable through InfoBox commands. The KM uses name space variables and parameters to set InfoBoxes. They are available from the icon for each application class instance. Table 1-2 provides information about how to access menus and InfoBoxes in the various PATROL Consoles. Table 1-2 Accessing Menus and InfoBoxes for TSM KM To access Menus To access InfoBoxes PATROL Central Console PATROL Console for Windows Right-click the instance icon to display its pop-up menu and then choose KM Commands Right-click the instance icon to display its pop-up menu and then choose InfoBox PATROL Console for Unix Click MB3 on the instance icon. Click MB2 on the instance icon. Console Type OTL Software Ltd., Confidential and Proprietary Information Product Components and Capabilities 1-13 Accessing Online Help Online Help provides detailed instructions about how to use TSM KM, as well as reference information about all of the application classes and parameters. Each of the PATROL Consoles uses a different method for accessing the Help. Table 1-3 provides information about how to access Help on each console. Note If you are trying to access Help from a Unix console, you may want to refer to the PATROL Installation Guide for specific instructions on how to install and set up a browser in the Unix environment. Table 1-3 Accessing Online Help for TSM KM To access product help To access application class help To access parameter help PATROL Central Consoles - Right-click the instance icon to display its pop-up menu, then choose Help Right-click the parameter icon to display its pop-up menu, then choose Help PATROL Console for Windows Select Help => Help Topics from the console menu bar, expand the book PATROL Knowledge Modules, and select Tivoli Storage Manager KM for PATROL Double-click the application class in the KM tab of the console. Then click the Help tab and Show Help in the Application Properties dialog box Right-click the parameter icon, and choose Help On from the pop-up menu From the console menu bar, choose Help On => Knowledge Modules Choose Attributes => Application Classes and double-click MB1 on the instance name. Then click Show Help in the Application Definition dialog box Console PATROL Console for Unix Double-click the parameter icon, and click the ? icon or Help button in the parameter display window Double-click the parameter in the KM tab of the console, and click the Help tab and Show Help in the Properties dialog box Click MB2 on the parameter icon, and click Help On OTL Software Ltd., Confidential and Proprietary Information 1-14 PATROL for Tivoli Storage Manager by OTL Software - User Guide Printing Online Help The following tasks describe how to print online Help from a Microsoft Windows or Unix platform: To Print Help from a Microsoft Windows Platform Note Microsoft Windows-based applications contain WinHelp systems that feature a Print button in each topic window. 1. From the Contents tab of the Help system, select a topic. 2. In the topic window, click Print. The Print dialog box for your default printer appears. 3. If desired, modify the settings. 4. Click OK. To Print Help from a Unix Platform Note Unix-based applications feature browser-hosted Help (NetHelp) that does not feature a print option. 1. Navigate to the HTML file that corresponds to the set of topics that you want to print. These HTML files are located in the $PATROL_HOME directory in lib/help/tsm_km/. 2. Double-click MB1 on the icon to open the file that you want to print. 3. Choose File => Print from the browser menu. OTL Software Ltd., Confidential and Proprietary Information Product Components and Capabilities 1-15 Impact on Resources This section describes: • • CPU and memory usage of the KM Network traffic generated by the KM CPU and Memory Usage CPU and memory usage will depend on the size and complexity of your environment and your TSM KM configuration. As you increase data collection frequency or add functionality through customisation, your CPU and memory usage will increase. When monitoring a standard installation of Tivoli Storage Manager using the TSM KM, the PATROL Agent will consume between 5MBytes and 10MBytes of additional system memory. An enterprise installation of Tivoli Storage Manager Server with multiple Storage Agents, Clients, Automated Libraries, and Manual Drives can consume more memory (as per other KMs used by the PATROL Agent). The memory usage of TSM KM can be reduced by: • • • • • disable monitoring unnecessary component instances (by using the configuration menu) disabling unwanted components (by setting their instance limits to 0) disabling unwanted collectors (by using the PATROL Configuration Manager) increasing the collector scheduling interval (by using the PATROL Configuration Manager) decreasing the instance limits to limit the number of instances created by the collectors The data collectors in TSM KM uses Tivoli Storage Manager command line interface to obtain Tivoli Storage Manager information. Most of the performance degradation is associated with these command executions and amount of data returned. It may improve the overall performance, if the regular housekeeping is followed on all Tivoli Storage Manager systems. OTL Software Ltd., Confidential and Proprietary Information 1-16 PATROL for Tivoli Storage Manager by OTL Software - User Guide Network Traffic Under normal conditions, the TSM KM generates minimal network traffic. The amount of network traffic that it generates depends on the number of PATROL Consoles that are connected to the PATROL Agent and the frequency of data collection. Where to Go from Here The following table suggests topics that you should read next. If you want information on... See... System requirements for the TSM KM “Chapter 2: Preparing to Install” How to install or upgrade the TSM KM “Chapter 3: Installation” How to load the TSM KM and configure it for you environment “Chapter 4: Loading and Configuring” How to monitor Tivoli Storage Manager using this KM “Chapter 5: Working with the KM” OTL Software Ltd., Confidential and Proprietary Information Product Components and Capabilities 1-17 OTL Software Ltd., Confidential and Proprietary Information 1-18 PATROL for Tivoli Storage Manager by OTL Software - User Guide 2 Preparing to Install 2 This chapter provides pre-installation instructions for PATROL® for Tivoli® Storage Manager by OTL Software. It covers the following topics: Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Changes to Tivoli Storage Manager. . . . . . . . . . . . . . . . . . . . . . . 2-5 Changes to BMC PATROL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Additional Software Requirements . . . . . . . . . . . . . . . . . . . . . . . 2-6 Security Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Disk Space Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 License Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16 OTL Software Ltd., Confidential and Proprietary Information Preparing to Install 2-1 Installation Checklist To ensure a successful installation or upgrade of PATROL for Tivoli Storage Manager, ensure that you have completed every task listed in the Installation Checklist presented in Table 2-1. Table 2-1 Installation Checklist Completed? Requirement Before Installation System Requirements (page 2-3) • meet the operating system requirements Software Requirements (page 2-3) • meet all Tivoli Storage Manager application requirements • meet all BMC PATROL requirements Security Requirements (page 2-8) • meet all security requirements Disk Space Requirements (page 2-14) • meet the minimum disk space requirements License Requirements (page 2-15) • obtain a valid KM license to run TSM KM During Installation Uninstalling the KM (page 3-11) • uninstall any previous versions of the KM Extracting the Distribution File (page 3-6) • create a temporary directory on your hard drive • save the TSM KM distribution file to the temporary directory Installing the KM (page 3-5) • download installation files to PATROL Agents and PATROL Consoles • extract installation files After Installation Loading the KM (page 4-2) • load the TSM KM to the PATROL Console • verify the TSM KM discovery Configuring the KM (page 4-7) • enter the TSM KM license details • enter the TSM KM login details • preload the KM on to the PATROL Agent • verify the TSM KM data collection OTL Software Ltd., Confidential and Proprietary Information 2-2 PATROL for Tivoli Storage Manager by OTL Software - User Guide System Requirements The following table contains the list of operating systems and their versions supported by PATROL for Tivoli Storage Manager by OTL Software. Table 2-2 Supported Operating Systems Operating System ® Operating System Version TM Sun microsystems Solaris 8, 9, 10 HP-UX 11.00, 11.11, 11iv2, 11iv3 IBM® AIXTM Red Hat® Linux® Microsoft® Windows® 5.1, 5.2, 5.3, 6.1 7.2 2003, 2008, 2008 R2 Note Version 2.4 of TSM KM may support other versions of operating systems, but versions not listed here have not been tested by OTL Software Limited. Note If the operating system is upgraded (or downgraded) at a later date, you will need to reload commands for the TSM KM. Refer to “Upgrading the Platform” on page 5-74. OTL Software Ltd., Confidential and Proprietary Information Preparing to Install 2-3 Software Requirements The following table contains a list of required software and their versions supported by PATROL for Tivoli Storage Manager by OTL Software Table 2-3 Required Software for TSM KM Software Version Tivoli® Storage Manager Server 5.1.x, 5.2.x, 5.3.x, 5.4.x, 5.5.x, 6.1.x, 6.2.x Tivoli® Storage Manager Administrative Client 5.1.x, 5.2.x, 5.3.x, 5.4.x, 5.5.x, 6.1.x, 6.2.x BMC Software PATROL Agent 3.4.20, 3.5.x, 3.6.x, 3.7.x, 3.8.x BMC Software PATROL Console 3.4.x, 3.5.x, 7.x BMC ProactiveNet Performance Management Portal with BMC Performance Manager Portal 2.3.x, 2.4.x, 2.5.x, 2.6.x, 2.7.x, 2.8.x Note Version 2.4 of TSM KM does not support Tivoli Storage Manager versions before 4.2 and PATROL Agent versions before 3.4. Note Version 2.4 of TSM KM may support other versions of Tivoli Storage Manager and/or BMC PATROL, but any version not listed has not been tested by OTL Software Limited. Note If the version of Tivoli Storage Manager is upgraded (or downgraded) at a later date, you will need to reload commands for the TSM KM. Refer to “Upgrading the Platform” on page 5-74. OTL Software Ltd., Confidential and Proprietary Information 2-4 PATROL for Tivoli Storage Manager by OTL Software - User Guide Changes to Tivoli Storage Manager PATROL for Tivoli Storage Manager requires that an administrator account be added to the Tivoli Storage Manager server for use by PATROL and the TSM KM. Refer to “Admin Interface User Access” on page 2-13. To allow this user to execute SQL SELECT queries, there should be at least 4Mbytes of temporary table storage space all the time to avoid exhausting the temporary table storage. Changes to BMC PATROL To improve the performance of the TSM KM, the PATROL Agent tuning variable “/AgentSetup/AgentTuning/pslInstructionMax” should be disabled by setting it to 0 (zero) or increased to at least 5,000,000. This applies for all Tivoli Storage Manager servers and storage agents where the KM is installed. This adjustment will allow the data collectors to execute without incurring an internal scheduling delay. This PATROL Agent tuning variable can be updated using wpconfig (on Microsoft Windows), xpconfig (on Unix) or PATROL Configuration Manager (PCM). Alternatively, you can use one of the following single line PSL command through the PATROL Console OS> prompt to update this tuning variable. To disable: %PSL pconfig("REPLACE", "/AgentSetup/AgentTuning/pslInstructionMax",0); To set to at least 5,000,000: %PSL v="/AgentSetup/AgentTuning/pslInstructionMax"; if(get(v)<5000000){pconfig("REPLACE",v,5000000);} OTL Software Ltd., Confidential and Proprietary Information Preparing to Install 2-5 Note In large Tivoli Storage Manager systems, the value of 5,000,000 for the tuning variable “pslInstructionMax” may still be insufficient. In such situations, error messages will appear on the PATROL Console System Output Window (SOW) reporting that some TSM KM data collectors are in an infinite loop. In this case you can set the tuning variable to zero to disable this functionality. The KM stores all configuration information in the PATROL Agent configuration database (pconfig), under paths /TSM and /TSM_License. PATROL Agent user (default: patrol) should be able to read and write to these pconfig variables at anytime. If Access Control List (ACL) is used to control which users are authorized to connect to a PATROL Agent, please ensure that the mode for PATROL Agent user includes “C” in the PATROL Agent variable “/AgentSetup/accessControlList”. Please refer the PATROL Agent Reference Manual for more details. Note You cannot copy or distribute these KM configuration variables between managed nodes, because they may not have the same value for each managed node. For example, the login user details may not be the same for all managed nodes. Also some of these variables, like installation paths, are set automatically during the initial discovery. Additional Software Requirements The following table contains a list of additional software requirements of PATROL for Tivoli Storage Manager: Table 2-4 Additional Software Requirements for TSM KM Purpose Software Version When running TSM KM with sudo user account on Solaris, HP-UX, AIX or Linux managed nodes Sudo (superuser do) 1.6.7 or later OTL Software Ltd., Confidential and Proprietary Information 2-6 PATROL for Tivoli Storage Manager by OTL Software - User Guide Table 2-4 Additional Software Requirements for TSM KM Purpose Software Version When running TSM KM on Linux managed nodes Korn shell binary (/bin/ksh) Any When running TSM KM on Microsoft Windows x64 managed nodes Reg.exe patch KB948698 (http://support.microsoft.com/kb/948698) Any Note The Microsoft Windows x64 Reg.exe patch, KB948698 is required to allow access to 64-bit registry keys from PATROL Agent. Access the above patch site from the managed node to obtain the correct patch for that platform. OTL Software Ltd., Confidential and Proprietary Information Preparing to Install 2-7 Security Requirements Operating System User Access By default, Tivoli Storage Manager is installed and run as the root user (on Unix) or as administrator user (on Microsoft Windows). PATROL for Tivoli Storage Manager needs to be run as a user account with administrative privileges to read and execute Tivoli Storage Manager application programs and file systems. Login details of this user are configured in the TSM KM during the KM configuration. The password is stored in the PATROL Agent in a DES encrypted format. Warning The encrypted password can be viewed by any user who has access to the PATROL Agent configuration variables (pconfig). This user could then execute PSL statements using the encrypted password through the PATROL Console. This can be prevented by setting up an appropriate Access Control List (ACL) for users. Please refer to the PATROL Agent Reference Manual for details on how to set up an ACL. One of the following user accounts can be used for configuring the login details of the KM: 1. root user (Unix) or administrator user (Microsoft Windows) 2. a non-root user, such as patrol, with sudo privileges on Tivoli Storage Manager to execute application programs and access the file systems (Unix only) 3. a non-root (Unix) or non-administrator (Microsoft Windows) account, such as patrol, configured in Tivoli Storage Manager application to administer the Tivoli Storage Manager application Note Refer to the Tivoli Storage Manager System Administrator’s Guide for details on how to set up this type of account. OTL Software Ltd., Confidential and Proprietary Information 2-8 PATROL for Tivoli Storage Manager by OTL Software - User Guide Access Permissions The TSM KM user needs “read & execute” permission to executable and library files under the paths listed below. The Tivoli Storage Manager installation path INSTALL_PATH, referenced in Table 2-5 and Table 2-6, is normally /usr/tivoli/tsm or /opt/tivoli/tsm (on Unix) or C:\Program Files\Tivoli\TSM (on Microsoft Windows). Table 2-5 Executable and Library Files Accessed by TSM KM User Unix Microsoft Windows INSTALL_PATH/client/ba/bin (or bin64) INSTALL_PATH\baclient INSTALL_PATH/client/admin/bin INSTALL_PATH\Server INSTALL_PATH/server/bin INSTALL_PATH\StorageAgent INSTALL_PATH/StorageAgent/bin INSTALL_PATH\Server\tsmdiag INSTALL_PATH/server/bin/tsmdiag INSTALL_PATH\StorageAgent\tsmdiag INSTALL_PATH/StorageAgent/bin/tsmdiag C:\Windows\system32 /usr/lib If the KM is enabled to failover in a clustered environment, the login user needs execute permissions to the following cluster commands: /opt/VRTSvcs/bin/hagrp (in Veritas Cluster Server) vxdctl (in Veritas Cluster File System) /usr/cluster/bin/clrg (in Oracle Solaris Cluster) The TSM KM includes some scripts which should be executable by the PATROL Agent user and the TSM KM user. These scripts are stored under KM_HOME path, normally PATROL_HOME/TSM. OTL Software Ltd., Confidential and Proprietary Information Preparing to Install 2-9 To list all OS commands used by the TSM KM, execute the following PSL code from the PATROL Console, using “PSL Task” menu, after installing and loading the KM. i=0; foreach var (grep("^/TSM/CommandControls/",pconfig("LIST"))) { ctl=pconfig("GET", var); typ=ntharg(grep("CommandType",ctl),"2-"," ="); cmd=nthargf(grep("CommandText",ctl),"2-","=","="); if((typ == "")||(typ == "OS")) { printf("(%2d) %-25s: %s\n",i++,ntharg(var,"3","/"),cmd); } } The PATROL Agent user (normally patrol) requires write permission to DSM_LOG directory and dsmerror.log file. For all other paths and files listed in Table 2-6 the PATROL Agent user needs “read & execute” permission. Table 2-6 Paths and Files Accessed by PATROL Agent User Unix Microsoft Windows DSM_DIR (INSTALL_PATH/client/ba/bin or bin64) DSM_DIR (INSTALL_PATH\baclient) DSM_LOG (KM_TEMP) DSM_LOG (KM_TEMP) DSM_DIR/dsmadmc DSM_DIR\dsmadmc.exe DSM_CONFIG (DSM_DIR/dsm.opt) DSM_CONFIG (DSM_DIR/dsm.opt) DSM_LOG/dsmerror.log DSM_LOG\dsmerror.log /var/adm/messages (on Solaris) /var/adm/syslog/syslog.log (on HP-UX) /var/log/messages (on Linux) OTL Software Ltd., Confidential and Proprietary Information 2-10 PATROL for Tivoli Storage Manager by OTL Software - User Guide Warning If a monitored log file cannot be read by the PATROL Agent user, it will copied to KM_HOME path using the configured KM login account, and processed by the PATROL Agent user. On completion the copied log file will be removed. This may increase the file system usage under KM_HOME temporarily during this activity. On Windows platforms the Tivoli Storage Manager installation is identified by checking the registry sub-keys under HKEY_LOCAL_MACHINE\SOFTWARE\IBM\ADSM\. The configured login user should have sufficient privileges to run regedit command on the managed node. Sudo User for Operating System Access If a non-root user with sudo privileges is preferred as the TSM KM user, configure the account as a sudoer through the visudo utility using code appropriate for your platform as detailed below. This user should be able to execute TSM commands and OS commands listed in Table 2-5 on page 2-9. The code below also applies to all non-root users who may execute TSM KM administration and report menu commands using their sudo privileges. The TSM KM accepts any non-root user with the following sudo configuration in the sudoers file. Please replace user1, user2, user3 with appropriate KM user name. The Tivoli Storage Manager installation path INSTALL_PATH, referenced below is normally /usr/tivoli/tsm or /opt/tivoli/tsm and PATROL_HOME is the path where the PATROL Agent is installed (including the target, like /opt/bmc/Patrol3/Solaris29-sun4/). Warning This non-root sudo user configured in the KM will be able to execute Tivoli Storage Manager commands. To prevent unauthorized access, ensure this user is only used within the KM and not made public for general use. OTL Software Ltd., Confidential and Proprietary Information Preparing to Install 2-11 Warning Entering the non-root sudo user with ‘Use Sudo’ option selected in to the login configuration dialog, before updating the sudoers file, will generate sudo errors. Also if the sudo user is configured differently, the KM may run sudo commands using incorrect sudo settings, which may expose the sudo user password. On Solaris: User_Alias TSMKMUSERS = user1, user2, user3 Defaults:TSMKMUSERS !lecture,!authenticate,\ env_keep+="LD_LIBRARY_PATH INSTALL_PATH KM_HOME \ KM_TEMP DSM_CONFIG DSM_DIR DSM_LOG",env_reset TSMKMUSERS ALL=/bin/*,/sbin/*,/usr/bin/*,/usr/sbin/*,\ INSTALL_PATH/server/bin/*,\ INSTALL_PATH/client/ba/bin/*,\ PATROL_HOME/lib/TSM/*,PATROL_HOME/bin/* On HP-UX: User_Alias TSMKMUSERS = user1, user2, user3 Defaults:TSMKMUSERS !lecture,!authenticate,\ env_keep+="SHLIB_PATH INSTALL_PATH KM_HOME \ KM_TEMP DSM_CONFIG DSM_DIR DSM_LOG",env_reset TSMKMUSERS ALL=/bin/*,/sbin/*,/usr/bin/*,/usr/sbin/*,\ INSTALL_PATH/server/bin/*,\ INSTALL_PATH/client/ba/bin/*,\ PATROL_HOME/lib/TSM/*,PATROL_HOME/bin/* On AIX & Linux: User_Alias TSMKMUSERS = user1, user2, user3 Defaults:TSMKMUSERS !lecture,!authenticate,\ env_keep+="LIBPATH INSTALL_PATH KM_HOME \ KM_TEMP DSM_CONFIG DSM_DIR DSM_LOG",env_reset TSMKMUSERS ALL=/bin/*,/sbin/*,/usr/bin/*,/usr/sbin/*,\ INSTALL_PATH/server/bin/*,\ INSTALL_PATH/client/ba/bin/*,\ PATROL_HOME/lib/TSM/*,PATROL_HOME/bin/* OTL Software Ltd., Confidential and Proprietary Information 2-12 PATROL for Tivoli Storage Manager by OTL Software - User Guide Admin Interface User Access PATROL for Tivoli Storage Manager requires that an administrator account (standard administrator with no other privileges) be added to the Tivoli Storage Manager server for use by PATROL and the TSM KM. This account is used to query the configuration details and resource utilization of the server through the Tivoli Storage Manager Administrative Client interface (DSMADMC). No changes are made by this user on the Tivoli Storage Manager server - the TSM KM operates in “read-only” mode for normal operation. The suggested name for this DSMADMC user account is patrol and it can be created as part of the configuration procedure described in “Configuring the KM User Accounts” on page 4-10. Alternatively, the user account can be set up directly in Tivoli Storage Manager, and the details simply entered during KM configuration in the same way that the OS login details are entered. The password is stored in the PATROL Agent in a DES encrypted format. Note This DSMADMC user does not require operating system access. Therefore it is not required to be the same as the OS login account. DSMADMC command binary is executed using PATROL Agent user account. Therefore the PATROL Agent user should be able to access required paths and binaries of DSMADMC. This includes execute permission to DSM_CONFIG path and dsmadmc (or dsmadmc.exe) file and write permission to DSM_LOG path and dsmerror.log file. They included in Table 2-6 on page 2-10. Warning The encrypted password can be viewed by any user who has access to the PATROL Agent configuration variables (pconfig). This user could then execute PSL statements using the encrypted password through the PATROL Console. This can be prevented by setting up an appropriate Access Control List (ACL) for users. Please refer to the PATROL Agent Reference Manual for details on how to set up an ACL. OTL Software Ltd., Confidential and Proprietary Information Preparing to Install 2-13 To list all DSMADMC commands used by the TSM KM, execute the following PSL code from the PATROL Console, using “PSL Task” menu, after installing and loading the KM. i=0; foreach var (grep("^/TSM/CommandControls/",pconfig("LIST"))) { ctl=pconfig("GET", var); typ=ntharg(grep("CommandType",ctl),"2-"," ="); cmd=nthargf(grep("CommandText",ctl),"2-","=","="); if(typ == "DSMADMC") { printf("(%2d) %-25s: %s\n",i++,ntharg(var,"3","/"),cmd); } } Disk Space Requirements PATROL for Tivoli Storage Manager requires approximately: • • • • 1.5 MBytes disk space on each monitored PATROL Agent system 2.5 MBytes disk space on each PATROL Console system 600 KBytes disk space on each PATROL Central Console Server system 1.4 MBytes disk space on each PATROL Central Web Server system The TSM KM is installed under the PATROL installation path. When monitoring a standard installation of Tivoli Storage Manager, the PATROL Agent will generate approximately 500 KBytes of history data per day. An enterprise installation of Tivoli Storage Manager on a server with multiple storage agents, clients, automated libraries, and manual drives will generate more history data (as per other KMs used by the PATROL Agent). These history data files are recycled by PATROL depending on the PATROL Agent history retention period. OTL Software Ltd., Confidential and Proprietary Information 2-14 PATROL for Tivoli Storage Manager by OTL Software - User Guide During execution, the TSM KM creates and maintains temporary files under KM_HOME, KM_TEMP and KM_DEBUG paths. By default they are all under PATROL_HOME/lib/TSM, where PATROL_HOME path is normally /opt/bmc/Patrol3/ (on Unix) or C:\Program Files (x86)\BMC Software\Patrol3\ (on Microsoft Windows). If the location of the KM_TEMP or KM_DEBUG is not suitable, it can be changed using the Configuration => Paths menu from the main instance. These folder should have read, write and execute permissions for both the PATROL Agent user and the KM login user. License Requirements PATROL for Tivoli Storage Manager is shipped with a free 30 day trial license. As soon as KM is installed and loaded to the PATROL Agent on a new managed node, the trial license will be automatically activated. The trial license gives full monitoring capability for the KM, and works only once on a managed node. If you want to purchase a permanent license key, contact your local reseller or OTL Software Limited. To generate the license key, you will need to provide a KM Status report, which can be found under the menus of the main container instance. If you are upgrading the TSM KM from a previous version to 2.4, a new set of license keys may be required. Please check that all required license keys are delivered with the product. OTL Software Ltd., Confidential and Proprietary Information Preparing to Install 2-15 Where to Go from Here The following table suggests topics that you should read next. If you want information on... See... How to install or upgrade the TSM KM “Chapter 3: Installation” How to load the TSM KM and configure it for you environment “Chapter 4: Loading and Configuring” How to monitor Tivoli Storage Manager using this KM “Chapter 5: Working with the KM” OTL Software Ltd., Confidential and Proprietary Information 2-16 PATROL for Tivoli Storage Manager by OTL Software - User Guide 3 Installation 3 This chapter provides instructions for installing PATROL® for Tivoli® Storage Manager by OTL Software. It covers the following topics: Installation Workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Installing the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Uninstalling the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16 OTL Software Ltd., Confidential and Proprietary Information Installation 3-1 Installation Workflow Figure 3-1 illustrates the workflow to be followed during installation of PATROL for Tivoli Storage Manager on each PATROL Agent (managed node) and PATROL Console system. Figure 3-1 Installation Workflow Copy the TSM KM Distribution file to a temporary folder, and extract the contents Download the installation file to the PATROL_HOME path on the PATROL Agent and PATROL Console systems First time installation? No Backup PATROL installation folders Yes Extract the content of the installation file from the PATROL_HOME directory Remove all TSM KM files installed previously Load the TSM KM from the PATROL Console and verify the discovery Configure TSM KM License details and Login details, verify the KM data collection and preload the KM OTL Software Ltd., Confidential and Proprietary Information 3-2 PATROL for Tivoli Storage Manager by OTL Software - User Guide Installation Guidelines Follow these guidelines to ensure successful installation of PATROL for Tivoli Storage Manager: • Install the TSM KM on each Tivoli Storage Manager server or storage agent to be monitored, and on each PATROL Console. Note the KM should not be installed on Tivoli Storage Manager clients. • Install TSM KM under PATROL installation path PATROL_HOME (normally C:\Program Files (x86)\BMC Software\Patrol3 on Microsoft Windows systems and /opt/bmc/Patrol3 on Unix systems). • It is recommended that the installation file is extracted by the PATROL user on the PATROL Agent system. Note The PATROL Developer Console menu command Commit KM cannot be used for installing the TSM KM to any PATROL Agent. The Commit KM command will not copy TSM KM scripts, which are operating system dependant. These scripts are stored under the KM_HOME path (PATROL_HOME/TSM) on the PATROL Agent system. OTL Software Ltd., Confidential and Proprietary Information Installation 3-3 Procedures This section provides instructions to install, upgrade or uninstall PATROL for Tivoli Storage Manager on Microsoft Windows and Unix platforms. OTL Software recommends that: • if you are upgrading from an older version of TSM KM, backup the PATROL Agent and PATROL Console installation paths Note When upgrading from version 1.x, all previous TSM KM configuration data stored in the PATROL Agent configuration database (pconfig) will be removed. • before deploying the TSM KM to a production environment, it should be installed, configured and tested in a test environment • all components of the TSM KM included in the installation file should be installed • all KM files should be loaded using the TSM_LOAD.kml file Note Many of the files have interdependency so a full installation eliminates errors and enables monitoring of all components. OTL Software Ltd., Confidential and Proprietary Information 3-4 PATROL for Tivoli Storage Manager by OTL Software - User Guide Installing the KM This section describes steps required to install or upgrade the PATROL for Tivoli Storage Manager. Installing the KM (Using BMC Installation Utility) 1. Check all prerequisites listed in “Chapter 2: Preparing to Install” have been met. 2. Download the latest Installation Utility from BMC EPD site and extract the contents to create bmc_products directory under a temporary directory. 3. Extract the contents of the TSM KM distribution file (tsm_km_v25xx.zip on Microsoft Windows platforms or tsm_km_v25xx.tar on Unix platforms) to the same temporary directory, created in Step 2. 4. Start the Installation Utility (setup.exe on Microsoft Windows platforms or setup.sh on Unix platforms), follow the instructions and install the required components of the KM. Table 3-1 describes the contents of the TSM KM distribution file. Table 3-1 Contents of the Distribution File for Installation Utility File Description tsmagt25xxu Unix PATROL Agent installation utility files tsmagt25xxw MS Windows PATROL Agent installation utility files tsmcon25xxu PATROL Console for Unix installation utility files tsmcon25xxw PATROL Console for Windows installation utility files tsmcs25xxu PATROL Central Console Server for Unix installation utility files tsmcs25xxw PATROL Central Console Server for MS Windows installation utility files tsmws25xx PATROL Central Web Server for Unix and PATROL Central Web Server for MS Windows installation utility files OTL Software Ltd., Confidential and Proprietary Information Installation 3-5 Table 3-1 Contents of the Distribution File for Installation Utility File Description otl-tsm-solution-2.5.xx.par BMC ProactiveNet Performance Management Portal PAR file otl-tsm-express-solution-2.5.xx.par BMC ProactiveNet Performance Management Portal PAR file for integrating static components only Preparing to Install or Upgrade (Using All in One Exe/Zip File) 1. Check all prerequisites listed in “Chapter 2: Preparing to Install” have been met. 2. Extract the contents of the distribution file to a temporary folder. This distribution file can be obtained as a Microsoft Windows self-extracting file (tsm.exe) or as a zip file (tsm.zip). Zip files can be extracted using WinZip application or PKUNZIP command (Microsoft Windows platforms) or unzip command (Unix platforms). Table 3-2 describes the contents of the TSM KM distribution file. Table 3-2 Contents of the Distribution File File Description tsm_ug25.pdf User Guide tsm_rn.pdf Release Notes tsm_r25_agent.tar Unix PATROL Agent installation file tsmagt25.exe MS Windows PATROL Agent installation file tsm_r25_console.tar PATROL Console for Unix installation file tsmcon25.exe PATROL Console for Windows installation file tsmconserver25.tar PATROL Central Console Server for Unix installation file tsmcs25.exe PATROL Central Console Server for MS Windows installation file tsmwebserver25.tar PATROL Central Web Server for Unix installation file tsmws25.exe PATROL Central Web Server for MS Windows installation file OTL Software Ltd., Confidential and Proprietary Information 3-6 PATROL for Tivoli Storage Manager by OTL Software - User Guide Table 3-2 Contents of the Distribution File File Description otl-tsm-solution-2.5.xx.par BMC ProactiveNet Performance Management Portal PAR file otl-tsm-express-solution-2.5.xx.par BMC ProactiveNet Performance Management Portal PAR file for integrating static components only 3. Read the Release Notes, and confirm all requirements for this release have been met. 4. If you are upgrading the TSM KM, please follow the steps described under “Uninstalling the KM” on page 3-11 to uninstall the old version of the KM before attempting to install the new version. OTL Software Ltd., Confidential and Proprietary Information Installation 3-7 Installing the KM on a Unix Platform 1. Copy or ftp appropriate installation files under the paths for the relevant systems as shown in Table 3-3. Table 3-3 Unix Platform Installation Files and Extraction Paths File Path tsm_r25_agent.tar $PATROL_HOME/ on monitored servers and storage agents for Tivoli Storage Manager for Unix Example: /opt/bmc/Patrol3/ or /opt/bmc/Patrol3/Solaris29-sun4/ tsm_r25_console.tar $PATROL_HOME/ on PATROL Console for Unix Example: /opt/bmc/Patrol3/ or /opt/bmc/Patrol3/Solaris29-sun4/ tsmconserver25.tar $PATROL_ROOT/ on PATROL Central Console Server for Unix Example: /opt/bmc/Patrol7/ tsmwebserver25.tar $BMC_ROOT/webcentral/ on PATROL Central Web Server for Unix Example: /opt/bmc/webcentral/ 2. Extract the contents of the installation .tar file as PATROL user, using: tar xvf 3. Remove the installation .tar file copied in Step 1. OTL Software Ltd., Confidential and Proprietary Information 3-8 PATROL for Tivoli Storage Manager by OTL Software - User Guide Installing the KM on a Microsoft Windows Platform 1. Copy or ftp appropriate installation files to a temporary folder (such as C:\temp\) on the relevant system. 2. Double-click the file and extract the contents of the self-extracting files to relevant paths as shown in Table 3-4 Table 3-4 MS Windows Platform Installation Files and Extraction Paths File Path tsmagt25.exe %PATROL_HOME%\ on monitored servers and storage agents for Tivoli Storage Manager for Microsoft Windows Example: C:\Program Files\BMC Software\Patrol3\ tsmcon25.exe %PATROL_HOME%\ on PATROL Console for Windows Example: C:\Program Files\BMC Software\Patrol3\ tsmcs25.exe %PATROL_ROOT%\ on PATROL Central Console Server for MS Windows Example: C:\Program Files\BMC Software\Patrol7\ tsmws25.exe %BMC_ROOT%\WebCentral\ on PATROL Central Web Server for MS Windows Example: C:\Program Files\BMC Software\WebCentral\ 3. Remove the self-extracting installation file copied in Step 1. OTL Software Ltd., Confidential and Proprietary Information Installation 3-9 Installing or Upgrading the PAR file on BMC ProactiveNet Performance Management Portal The PAR file enables BMC ProactiveNet Performance Management Portal to retrieve the KM data from the PATROL Agent. 1. Log on to the BMC ProactiveNet Performance Management Portal with portal credentials, and select the Portal tab. 2. Under Tasks in the navigation pane, select Performance Managers. 3. Click Upload 4. Click Browse and then select the PAR file extracted under the temporary folder on the local system. For complete integration select otl-tsm-solution-2.5.xx.par and for static components only integration (without Job or Mount Request integration) select otl-tsm-express-solution-2.5.xx.par. 5. Click Upload. Note If you are upgrading the PAR file on BMC ProactiveNet Performance Management Portal, the initial Status of the newly uploaded PAR solution on Portal is “Unpublished“. To push-out the new version to effect the upgrade process, select the checkbox next to the new version PAR solution on Portal, and click Publish. OTL Software Ltd., Confidential and Proprietary Information 3-10 PATROL for Tivoli Storage Manager by OTL Software - User Guide Uninstalling the KM This section describes steps for uninstalling the PATROL for Tivoli Storage Manager. The KM is uninstalled when upgrading the TSM KM from an older version, or if the TSM KM is no longer required for monitoring the Tivoli Storage Manager application. The steps required for uninstalling depend on the type of installation: • For PATROL Agent and PATROL Console, “uninstallation” involves unloading the KM and then removing the files. • For PATROL Central Console, the KM is uninstalled by unloading. • For PATROL Central Console Server or PATROL Central Web Server, the KM is uninstalled by removing the files. Note If the TSM KM was installed using the Installation Utility, use the same to remove the KM files after unloading. Uninstalling the KM from the PATROL Agent 1. Unload the TSM KM by removing it from the list of preloaded KMs. If the current version of the TSM KM is 2.x, you can use the menu Configuration => Preloading from the Tivoli Storage Manager instance to unload the KM. Alternatively, use the utility wpconfig (on Microsoft Windows) or xpconfig (on Unix) to remove TSM_LOAD.kml from the PATROL Agent configuration variable “/AgentSetup/preloadedKMs”. 2. Restart the PATROL Agent. 3. Remove all TSM KM files listed in Table 3-5 under the paths for PATROL Home (PATROL_HOME) and PATROL Cache (PATROL_CACHE). OTL Software Ltd., Confidential and Proprietary Information Installation 3-11 Note There may be more than one PATROL Cache directory depending on how PATROL has been set up in your installation. Users can set up a local Cache directory to override the global setting. 4. Repeat the above steps on every PATROL Agent system where the TSM KM is installed. Table 3-5 Uninstallation from the PATROL Agent File Types to Delete Path relative to PATROL_HOME Unix Microsoft Windows PSL Library Files lib/psl/TSM_*.* lib\psl\TSM_*.* KM & Catalog Files lib/knowledge/TSM_*.* lib\knowledge\TSM_*.* Archive Files lib/archive/TSM_*.* lib\archive\TSM_*.* Other Files & Folders TSM/* TSM TSM_*.* lib/TSM/* lib/TSM lib/TSM_*.* TSM\*.* TSM TSM_*.* lib\TSM\*.* lib\TSM lib\TSM_*.* Uninstalling the KM from the PATROL Console 1. Unload the TSM KM by removing all the application classes from the list of loaded application classes. All TSM KM application classes start with “TSM_”. On PATROL Console for Unix: A. From the PATROL Console main window choose Attributes => Application Classes... B. Select an application class and choose Edit => Delete. C. Repeat for all classes. D. Select File => Save Configuration to save the modified list of loaded KMs as the PATROL Console user preference. OTL Software Ltd., Confidential and Proprietary Information 3-12 PATROL for Tivoli Storage Manager by OTL Software - User Guide On PATROL Console for Microsoft Windows: A. From the PATROL Console tree view choose the KM tab and expand the folder Application Classes. B. Right-click on a TSM KM application class and choose Delete. C. Repeat for all classes. D. Select File => Save Configuration to save the modified list of loaded KMs as the PATROL Console user preference. 2. Remove all TSM KM files listed in Table 3-6 under the paths for PATROL Home (PATROL_HOME) and PATROL Cache (PATROL_CACHE). Note There may be more than one PATROL Cache directory depending on how PATROL has been setup in your installation. Users can set up a local Cache directory to override the global setting. Table 3-6 Uninstallation from PATROL Console File Types to Delete Path relative to PATROL_HOME Unix Microsoft Windows PSL Library Files lib/psl/TSM_*.* lib\psl\TSM_*.* KM & Catalog Files lib/knowledge/TSM_*.* lib\knowledge\TSM_*.* Archive Files lib/archive/TSM_*.* lib\archive\TSM_*.* Icon & Image Files lib/images/TSM_*.* lib/images/tsm_*.* lib\images\tsm_*.* Online Help Files & Folders lib/help/tsm_*.* lib/help/tsm_km/*.* lib/help/tsm_km lib/help/km_help_tsm_km lib\help\tsm_*.* lib\help\tsm_km\*.* lib\help\tsm_km lib\help\km_help_tsm_km 3. Repeat above steps on every PATROL Console system where the TSM KM is installed. OTL Software Ltd., Confidential and Proprietary Information Installation 3-13 Uninstalling the KM from PATROL Central Console 1. Unload the TSM KM by removing all the application classes from the list of loaded application classes. All TSM KM application classes start with “TSM_”. A. Right-click on the PATROL Main Map and choose Unload Knowledge Modules... B. Select the managed systems where the TSM KM is to be unloaded, and click Next>. C. Select all TSM KM application classes, click Next> and Finish. 2. Repeat the above steps on every PATROL Central Console where the TSM KM is installed. Uninstalling the KM from the PATROL Central Console Server 1. Remove all TSM KM files listed in Table 3-7 under the PATROL Central Console Server installation path (PATROL_ROOT). Table 3-7 Uninstallation from the PATROL Central Console Server File Types to Delete Path for PATROL Central Console Server Unix Microsoft Windows Online Help Files lib/knowledge/tsm_*/lib/help /EN_USA/tsm_km.chm lib\knowledge\tsm_*\lib\help \EN_USA\tsm_km.chm Icon & Image Files & Folders lib/knowledge/tsm_*/*.* lib/knowledge/tsm_* lib\knowledge\tsm_*\*.* lib\knowledge\tsm_* 2. Repeat above steps on every PATROL Central Console Server system where the TSM KM is installed. OTL Software Ltd., Confidential and Proprietary Information 3-14 PATROL for Tivoli Storage Manager by OTL Software - User Guide Uninstalling the KM from the PATROL Central Web Server 1. Remove all TSM KM files listed in Table 3-8 under the PATROL Central Web Server installation path ($BMC_ROOT/webcentral on Unix and %BMC_ROOT%\WebCentral on Microsoft Windows). Table 3-8 Uninstallation from the PATROL Central Web Server File Types to Delete Path for PATROL Central Web Server Unix Microsoft Windows Online Help Files help_services/tsm_km*.jar km_services/html/default/lib/help /EN_USA/tsm_km*.jar help_services\tsm_km*.jar km_services\html\default\lib\help \EN_USA\tsm_km*.jar 2. Repeat above steps on every PATROL Central Web Server system where the TSM KM is installed. Uninstalling the PAR File from the BMC ProactiveNet Performance Management Portal Note If you are upgrading the PAR file on BMC ProactiveNet Performance Management Portal, skip the uninstallation procedures outlined below and follow the upgrade steps in “Installing or Upgrading the PAR file on BMC ProactiveNet Performance Management Portal” on page 3-10. 1. Remove all elements using the TSM KM PAR file from the BMC ProactiveNet Performance Management Portal Infrastructure. 2. Log on to the BMC ProactiveNet Performance Management Portal with portal credentials, and select the Portal tab. 3. Under Tasks in the navigation pane, select Performance Managers. 4. Check the check-box next to the TSM KM solution from the list. 5. Click Delete. OTL Software Ltd., Confidential and Proprietary Information Installation 3-15 Deleting PATROL Agent Configuration Variables Note If you are uninstalling the KM to upgrade from an older version of TSM KM, you do not have to follow the steps below. The new version of the KM will upgrade the configuration details during the initial discovery. 1. Remove all PATROL Agent configuration variables created by the TSM KM. These variables are stored under configuration paths TSM and TSM_License. They can be removed using wpconfig (on Microsoft Windows) or xpconfig (on Unix). Alternatively, you can use the following single line PSL command through the PATROL Console OS> prompt to remove TSM KM configuration variables. The TSM KM should be uninstalled on the PATROL Console before attempting the following PSL command: %PSL foreach var(grep("^/TSM[/_]",pconfig("LIST"))) { pconfig("DELETE", var); } 2. Repeat the above step on every PATROL Agent system where the TSM KM has been loaded. Where to Go from Here The following table suggests topics that you should read next. If you want information on... See... How to load the TSM KM and configure it for you environment “Chapter 4: Loading and Configuring” How to monitor Tivoli Storage Manager using this KM “Chapter 5: Working with the KM” OTL Software Ltd., Confidential and Proprietary Information 3-16 PATROL for Tivoli Storage Manager by OTL Software - User Guide 4 Loading and Configuring 4 This chapter provides instructions for loading and configuring PATROL® for Tivoli® Storage Manager by OTL Software. It covers the following topics: Loading the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Preparing to Load the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Loading the KM on PATROL Console . . . . . . . . . . . . . . . . . . . . 4-2 Loading the KM on PATROL Central . . . . . . . . . . . . . . . . . . . . . 4-4 Loading the KM on BPPM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Configuring the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Licensing the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Configuring the KM User Accounts . . . . . . . . . . . . . . . . . . . . . . 4-10 Verifying Application Discovery . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Checking the Instance Limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Checking the Initial Setup of the KM . . . . . . . . . . . . . . . . . . . . . 4-14 Configuring PATROL Agent to Preload the KM. . . . . . . . . . . . . 4-16 Restarting PATROL Agent and PATROL Console . . . . . . . . . . . 4-16 Unloading the KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 Unloading the KM from the PATROL Agent . . . . . . . . . . . . . . . 4-17 Unloading the KM from PATROL Console. . . . . . . . . . . . . . . . . 4-18 Unloading the KM from PATROL Central Console . . . . . . . . . . 4-19 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19 OTL Software Ltd., Confidential and Proprietary Information Loading and Configuring 4-1 Loading the KM This section provides instructions to load PATROL for Tivoli Storage Manager by OTL Software on Microsoft Windows and Unix platforms. Before you load the TSM KM, you must install the KM on PATROL Console and PATROL Agent systems, following the instructions in “Chapter 3: Installation”. Preparing to Load the KM 1. Start the PATROL Console and update the connection to all PATROL Agent systems where the TSM KM is installed. 2. Check the value of the PATROL Agent tuning variable, “/AgentSetup/AgentTuning/pslInstructionMax”, and if necessary, increase it as described in “Changes to BMC PATROL” on page 2-5. Loading the KM on PATROL Console 1. From the PATROL Console menu bar, choose File => Load KM... 2. Select the TSM_LOAD.kml file, and click Open or OK. The TSM KM will be loaded to the PATROL Console, and all connected PATROL Agents will start discovering the Tivoli Storage Manager environment. 3. The End User License Agreement will be displayed as part of the trial license activation. Please read, accept the agreement and click Continue. The 30 day trial license will be activated as soon as the agreement is accepted. If you are upgrading from an older version, you have to enter a new license key, as described in “Licensing the KM” on page 4-8, if required. OTL Software Ltd., Confidential and Proprietary Information 4-2 PATROL for Tivoli Storage Manager by OTL Software - User Guide If the automatic discovery successfully finds the Tivoli Storage Manager server/storage agent installation, the TSM_SETUP instance will be instantiated, as shown in Figure 4-1. Figure 4-1 TSM KM Setup Instance Note This automatic discovery may take up to 5 minutes to instantiate the TSM_SETUP instance. Look for any error messages on the PATROL Console System Output Window (SOW) during the initial discovery. 4. Select File => Save Configuration to save the new list of loaded KM files as the PATROL Console user preference. Follow the steps for configuring the KM, as described in “Configuring the KM” on page 4-7. Load the TSM_LOAD.kml file on each PATROL Console. OTL Software Ltd., Confidential and Proprietary Information Loading and Configuring 4-3 Loading the KM on PATROL Central 1. Right click on the PATROL Main Map, and choose Load Knowledge Modules... A wizard box will display a list of all managed systems. 2. Select the managed systems where the TSM KM is to be loaded, and click Next>. The wizard will display a list of all available .kml files for the managed systems you selected. 3. Select the TSM_LOAD.kml file for each managed system, click Next> and Finish. Note If you cannot find the TSM_LOAD.kml file in the wizard list for any system you selected, then the KM has not been installed on that system. Check that you have followed the instructions in “Installing the KM” on page 3-5. The TSM KM will be loaded to the PATROL Central Console Server, and all connected selected managed systems will start discovering the Tivoli Storage Manager environment. 4. The End User License Agreement will be displayed as part of the trial license activation. Please read, accept the agreement and click Continue. The 30 day trial license will be activated as soon as the agreement is accepted. If you are upgrading from an older version, you have to enter a new license key, as described in “Licensing the KM” on page 4-8, if required. If the automatic discovery successfully finds the Tivoli Storage Manager server/storage agent installation, the TSM_SETUP instance will be instantiated, as shown in Figure 4-2. OTL Software Ltd., Confidential and Proprietary Information 4-4 PATROL for Tivoli Storage Manager by OTL Software - User Guide Note This automatic discovery may take up to 5 minutes to instantiate the TSM_SETUP instance. Look for any error messages on the PATROL Central System Output Window (SOW) during the initial discovery. Follow the steps for configuring the KM, as described in “Configuring the KM” on page 4-7. Load the TSM_LOAD.kml file on each PATROL Central Management Profile where TSM KM is to be loaded. Figure 4-2 TSM KM Setup Instance on PATROL Central Console OTL Software Ltd., Confidential and Proprietary Information Loading and Configuring 4-5 Loading the KM on BPPM 1. Logon to BMC ProactiveNet Performance Management Portal with appropriate credentials to add infrastructure elements. 2. Click on Configure tab. 3. Under Tasks, select Elements to open the Elements page. 4. Click in Add. 5. Select Infrastructure Element, and click Next. 6. Select appropriate RSM, and click Next. 7. Enter the label for the element, select PATROL Integration, and click Next. 8. Select/create a group name, and click Next. 9. Select appropriate method to discover the PATROL Agent hosts, and click Next. 10. Fill the required details for discovering the PATROL Agents, and click Commit. OTL Software Ltd., Confidential and Proprietary Information 4-6 PATROL for Tivoli Storage Manager by OTL Software - User Guide Configuring the KM This section provides instructions to configure PATROL for Tivoli Storage Manager by OTL Software. These instructions should be followed on all PATROL Agent systems where the TSM KM is installed. Before you can configure the TSM KM, the KM must be loaded on the PATROL Console and the TSM_SETUP instance should be displayed as shown in Figure 4-1 or Figure 4-2. Note This version of the TSM KM cannot be configured from BMC ProactiveNet Performance Management Portal. Use PATROL Console or PATROL Central Console to access the KM configuration menus (KM commands) described below. Figure 4-3 TSM KM Setup Menu OTL Software Ltd., Confidential and Proprietary Information Loading and Configuring 4-7 Licensing the KM Please read “License Requirements” on page 2-15 for details on obtaining TSM KM license keys. Note On PATROL Agents running on MS Windows platforms, the user logged on the PATROL Console should be able to execute the binaries under KM_HOME path (PATROL_HOME\TSM). 1. From the TSM_SETUP instance, select the menu Configuration => License and select whether to enable or disable remote authentication. 2. If the remote authentication is disabled, a dialog for entering licensing details will be displayed, as shown in Figure 4-4. Enter the license details exactly as supplied in the respective fields and click OK. If the license information entered is valid, an acknowledgement will be displayed. Figure 4-4 License Configuration dialog OTL Software Ltd., Confidential and Proprietary Information 4-8 PATROL for Tivoli Storage Manager by OTL Software - User Guide 3. If the remote authentication is enabled, a dialog for entering remote PATROL Agent details will be displayed, as shown in Figure 4-5. Enter the remote managed node details and click OK. If the remote authentication details are valid, an acknowledgement will be displayed. Figure 4-5 Remote Authentication Configuration dialog Note The remote authentication method requires a nominated system running TSM KM installed with a license file stored under the KM_HOME path. Please contact OTL Software to obtain the license file. Note If the KM license details are invalid or have expired, the parameter TSMLicenseStatus will be set to alert. OTL Software Ltd., Confidential and Proprietary Information Loading and Configuring 4-9 Configuring the KM User Accounts Please refer to “Security Requirements” on page 2-8 for details about TSM KM user accounts and privileges. 1. From the TSM_SETUP instance, select the menu Configuration => Login. The Login Configuration dialog will be displayed, as shown in Figure 4-6. Figure 4-6 Login Configuration dialog 2. Enter the login details for the operating system and click OK. If the default PATROL Agent account is used, tick the checkbox Use Agent Default Account in the above Login Configuration dialog. Note When the default PATROL Agent option is selected, the KM uses the configured PATROL Agent account details and values entered in Username and Password fields on the Login Configuration dialog are ignored. On Unix platforms, this option can also be combined either with or without Sudo option OTL Software Ltd., Confidential and Proprietary Information 4-10 PATROL for Tivoli Storage Manager by OTL Software - User Guide If a sudo user account is used, tick the checkbox Use Sudo and verify the sudo binary file path by clicking on Sudo Binary File in the above Login Configuration dialog. Note This sudo user should be configured as described on page 2-11. Note An acknowledgement is displayed when the login information has been loaded, but this is not a confirmation that the details are valid. If the user name or password is invalid, the TSMLoginStatus parameter will be set to “suspicious state” after the next data collection. Warning If login information for the operating system changes, the details must be updated using this dialog. Verifying Application Discovery 1. In the next full discovery cycle of the PATROL for Tivoli Storage Manager (following successful KM licensing and user account configuration), the label of the main container instance will change from TSM_SETUP to Tivoli Storage Manager. This new instance is shown in Figure 4-7. Note PATROL for Tivoli Storage Manager discovery can be forced by selecting the menu Force Discovery from TSM_SETUP. OTL Software Ltd., Confidential and Proprietary Information Loading and Configuring 4-11 Figure 4-7 TSM KM Console View 2. After this full discovery cycle, all TSM KM collectors will start executing, and other TSM KM application class instances will be instantiated. The initial data collection may take some time (up to an hour) depending on the complexity of your environment. Figure 4-7 shows the final PATROL Console view. Note PATROL for Tivoli Storage Manager data collection can be forced by selecting the menu Refresh Parameters from the Tivoli Storage Manager icon. Note If Tivoli Storage Manager server/storage agent is configured in a clustered environment, select the menu Configuration => Monitoring Mode, and enable Multi-node Mode monitoring for the TSM KM to failover the monitoring as appropriate. OTL Software Ltd., Confidential and Proprietary Information 4-12 PATROL for Tivoli Storage Manager by OTL Software - User Guide Checking the Instance Limits 1. Check the default values for the maximum number of instances for each application class of the TSM KM and determine whether they suit your environment. These values can be viewed and modified on the Tivoli Storage Manager instance using the menu Configuration => Instance Limits. Figure 4-8 shows the response dialog with the default values. Figure 4-8 TSM KM Default Instance Limits OTL Software Ltd., Confidential and Proprietary Information Loading and Configuring 4-13 Note By default, Client and Client Node monitoring are disabled by setting their instance limits to 0 (zero). To enable, set their instance limits to a suitable maximum. If you have a large client count, it may be better to monitor only the critical ones. 2. Select OK if any instance limit is altered. If the new instance limits are loaded successfully, an acknowledgement will be displayed. Warning Increasing the maximum number of application instances may impact the performance of the KM. Tip To revert to the default setting for a particular application class, blank out the relevant field and click OK. Checking the Initial Setup of the KM 1. Check whether the discovered files and directory paths are correct, using the menu Configuration => Paths from the Tivoli Storage Manager instance. 2. Check whether the discovered Node Type is correct using the menu Configuration => Node Type from the Tivoli Storage Manager instance. 3. Check the InfoBoxes and Parameters of all the TSM KM instances and verify that they are set correctly. 4. Under each container instance, open all detail parameters (text parameters with names in the format TSM

Tivoli Storage Manager Km 2.5.01 User Guide

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