Transcript
Card Sales & Refunds Quick Guide VeriFone Vx520
1. 2. 3. 4. 5.
Chip & PIN Sales Contactless (Where active) Card Not Present (CNP) Sales Refund Process Receipts
For full details, also refer to your main Vx520 User Guide IMPORTANT: To be paid for your card transactions you must submit them at the end of every working day with the ‘End of day procedure’. See Section 1.13 (page 39) of your main Vx520 User Guide.
TMS, Vx520 Card Sale & Refund Quick Guide, 0113, v1 ©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of Certegy Ltd.
1. Chip & PIN Sale Process (Cardholder Present) Chip & PIN Sale Section
When accepting payment by credit or debit card when the cardholder is present at the time of the transaction. For additional information also see your main Vx520 User Guide (Section 1.3, page 12). If your machine is set up in ‘Hotel Mode’ also see Section 1.11, page 32. For ‘Restaurant Mode’ see section 1.12, page 35.
Step 1
MAIN MENU Sale
Select the Sale option.
Refund Batch
You may need to scroll down through the menu by pressing the second from left purple function key to find this option.
Step 2
SALE Enter sale amount
10.76
Step 3
Step 4
SALE Confirm YES F2 Sale Amount 10.76 Correct? NO F4
SALE TOTAL 10.76 Present, Swipe, key or insert card
Enter the sale value (e.g. for 10.76 key 1076) and press the green ENTER key.
Confirm the sale amount is correct. Press F2 for YES or F4 for NO and re-enter the sale amount.
Insert the credit or debit card into the front of the terminal with the chip first, facing up.
If cash back is enabled for your machine and the card also supports cash back (e.g. most debit cards), you will be prompted to enter a cash back amount.
Step 5
Sale MASTERCARD 10.76 ENTER PIN
XXXX
Step 6 Connecting
The customer must enter their 4 digit PIN (Personal Identification Number) - ask them to do this discreetly. Ensure the green ENTER key is pressed after the PIN has been entered.
The terminal will connect to Elavon to obtain an authorisation.
For information about Sales Receipts, please see part 5 of this guide. TMS, Vx520 Card Sale & Refund Quick Guide, 0113, v1
2. Contactless (Cardholder Present)
Although a Contactless transaction does not require a PIN to be entered, from time to time the terminal will randomly ask that the cardholder undertake a full chip and PIN transaction. This is designed to limit fraudulent use if it is found that the card has been lost or stolen. Cards that have the Contactless capability will be denoted by any of the following logos: and the Contactless symbol: Please note that Mastercard Paypass & Maestro Paypass cards may not always use the Contactless symbol. For additional information also see your main Vx520 User Guide (Section 1.2, page 11).
Step 1
MAIN MENU Sale
Do not insert the card. Select the Sale option.
Refund Batch
Step 2
SALE Enter sale amount
10.76
Step 3
Step 4
Enter the sale value (e.g. for 10.76 key 1076) and press the green ENTER key.
SALE Confirm YES F2 Sale Amount 10.76 NO F4 Correct?
SALE TOTAL 10.76 Present, Swipe, key or insert card
Step 5 Connecting
Confirm the sale amount is correct. Press F2 for YES or F4 for NO and re-enter the sale amount.
Ask the Cardholder to tap their Contactless card on the screen of the terminal. All of the green LED lights above the screen will illuminate to confirm the card’s data has been captured.
The terminal will connect to Elavon to obtain an authorisation.
For information about Sales Receipts, please see part 5 of this guide. TMS, Vx520 Card Sale & Refund Quick Guide, 0113, v1
Contactless Section
Contactless is a feature on some debit and credit cards that makes purchases quicker and more convenient for both retailers and consumers. When making a total payment below a certain limit, a card featuring Contactless technology can simply be held to the screen of the Vx520 terminal to pay - rather than inserting the card and entering a PIN.
3. Card Not Present (CNP) Sale Process CNP Sale Section
Card Not Present Section
When accepting payment by credit or debit card when the cardholder is not present at the time of the transaction e.g. telephone order / mail order. For additional information also see your main Vx520 User Guide (Section 1.6b, page 24).
Step 1
MAIN MENU Sale
Select the Sale option.
Refund Batch
You may need to scroll down through the menu by pressing the second from left purple function key to find this option.
Step 2
SALE Enter sale amount
10.76
Step 3
SALE Confirm YES F2 Sale amount 10.76 NO F4 Correct?
Step 4
Step 5
Enter the sale value (e.g. for 10.76 key 1076) and press the green ENTER key.
Confirm the sale amount is correct. Press F2 for YES or F4 for NO and re-enter the sale amount.
SALE TOTAL 10.76 Present, Swipe, key or insert card
Key in the full card number from the front of the card. Use the yellow CLEAR key to correct any mistakes. press the green ENTER key to confirm the card number. SALE Enter card number
XXXXXXXXXXXXX
Step 6
DATE ENTRY
Enter expiration date (MMYY)
1214
Enter the expiry date MMYY and press the green ENTER key Note: The terminal may also ask for an Issue Number printed on certain types of debit cards
TMS, Vx520 Card Sale & Refund Quick Guide, 0113, v1
3. Card Not Present (CNP) Sale Process, continued CUSTOMER PRESENCE
YES (F2) Is customer present? NO (F4)
The screen will ask whether the customer is present. For all Cardholder Not Present (CNP) transactions press F4 to select NO
For every CNP transaction you will be asked to key in the CVV2 number (Card Security Code) - the last 3 digits (4 digits on American Express) found on the signature stripe on the reverse of the card.
Step 8
Not present CVV2 NUMBER IS...
Present Illegible
If the customer can provide the CVV2 number press F2 to select PRESENT, key in the CVV2 number and press the green ENTER Key
Absent
Note: If there is no CVV2 number press F1 to select NOT PRESENT or if your customer cannot read the CVV2 number press F3 to select ILLEGIBLE. In either case continue to Step 9. You will be charged an Exception Fee if the CVV2 number is not provided on CNP transactions refer to your Schedule of Fees.
Step 9
Address Verification
Enter customer address
This step refers to AVS (Address Verification Service). Enter the customer’s house number and press the green ENTER key. If a house name, leave blank and press the green ENTER key.
912
Note: This service is not available to merchants in the Republic of Ireland, who should press the green ENTER key to continue.
Step 10
Address Verification
Enter customer postal code
912
You will then be asked for the customer’s postcode. Only enter the numbers from the customer’s postcode. e.g. for B91 2AA, key 912 and press the green ENTER key.
Step 11 Connecting
The terminal will connect to Elavon to obtain an authorisation.
For information about Sales Receipts, please see part 5 of this guide.
TMS, Vx520 Card Sale & Refund Quick Guide, 0113, v1
Card Not Present Section
Step 7
4. Refund Process Refund Process Section
A ‘Refund’ is when the value of a transaction is credited back to a card for a sale that may have been processed earlier in the day or on a previous date, for example, when goods are returned.
Step 1
MAIN MENU Sale Refund
Select the Refund option.
Batch
You may need to scroll down through the menu by pressing the second from left purple function key to find this option.
Step 2
REFUND Swipe, key or insert card
Insert the credit or debit card into the terminal with the chip first, facing upwards OR swipe the card or key the card number. Note: Refunds cannot be processed as a Contactless type transaction.
Step 3
REFUND MASTERCARD 4251 XXXX XXXX XXXX Enter amount
The screen will display the card type (e.g. Mastercard or VISA) and the card number. Enter the refund value (e.g. for 10.76 key 1076) and press the green ENTER key
10.76
As soon as the refund has been processed the terminal will print the Merchant Copy of the receipt which the customer must sign.
Step 4
CHECK SIGNATURE
Is the YES (F2) signature valid? NO (F4)
The terminal will ask you to verify that the signature is valid and matches that on the card. If it does, press F2 to select YES.
For information about Refund Receipts, please see part 5 of this guide. For further information regarding Refunds, see Section 1.8 (page 27) of your main Vx520 User Guide.
TMS, Vx520 Card Sale & Refund Quick Guide, 0113, v1
5. Receipts
Secondly, the terminal will print the ‘Customer Copy’ sales receipt, this must be given to your customer in addition to any other invoice receipt that you may provide. For manually keyed transactions (see section 1.6a, page 22 in your main Vx520 User Guide) please hand the Merchant Copy of the receipt to the customer to sign. Compare the signature on the back of the card with the signature on the receipt. Note: You will be charged an ‘Exception Fee’ if the customer’s PIN is not used to verify the transaction (e.g. for a swiped or keyed card transaction) - refer to your Schedule of Fees Refund Receipts When a refund is processed, the terminal will print the Merchant Copy of the receipt. You must hand the Merchant Copy of the receipt to the customer to sign. Compare the signature on the back of the card with the signature on the receipt. If you are satisfied that it is correct, select F2, and retain the signed receipt for your records. The Customer Copy is printed next. Tear off the Customer Copy and hand this and the card to the cardholder. The terminal will go back to the Main Menu.
Referral Transactions Occasionally you will receive a referral response message through your card machine, advising you to contact the Elavon Authorisation Centre (‘Call Auth Centre’), to obtain a manual authorisation. Please call immediately in order to proceed with the transaction. Telephone: 0845 850 0197 (UK) or 1 850 30 31 30 (ROI). You may be asked for some further information and you will be given an Authorisation Code. Follow the instructions in your main Vx520 User Guide (Section 1.7, page 26).
TMS, Vx520 Card Sale & Refund Quick Guide, 0113, v1
Receipts Section
Sales Receipts When the transaction has been authorised the terminal will print the ‘Merchant Copy’ sales receipt. Keep the receipt safe and secure for 18 months as you may be asked to provide it in the event of a ‘Chargeback’ (i.e. any query raised by the cardholder or the card issuer).
If undelivered please return to: TRANSAX Merchant Services Certegy Ltd Tricorn House 51– 53 Hagley Road Birmingham B16 8TU
FIS is a trading name of Certegy Ltd, Registered in England, No.4215488 and Certegy (Ireland) Ltd, Registered in the Republic of Ireland, No. 126879. Services are covered by the Financial Ombudsman Services (in the UK). Calls to and from the company may be recorded for quality purposes. Part of FIS (Fidelity National Information Services Inc.)
TMS, Vx520 Card Sale & Refund Quick Guide, 0113, v1
