Transcript
“
You know, you always look at the bottom line. But the intangibles like quality of service, the relationship we have with First Data, and their leadership in the financial services
CARD PRODUCTS & SERVICES
CREDIT, DEBIT, RETAIL, PRIVATE LABEL & HEALTHCARE
DISCOVER FIRST DATA PLASTICS FOR YOURSELF Ready to take your plastic production to the next level? Let First Data show you the way. Please visit www.firstdata.com/demos/output-services for more information about our products and capabilities.
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industry are what keep us with them. I can’t see any processor doing a better job than First Data.” Frank Monterosso Senior Vice President of Operations, DNB First
© 2013 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.
Superior products, trusted solutions, exceptional service First Data provides the best selection for your company and customers.
Enjoy a wide variety of card carrier products, features, and services
First Data sets the pace for technological innovation, implementing the latest trends and techniques throughout the production process. We maintain the highest standards in scale, quality, and product delivery, offering valuable capabilities such as:
First Data’s welcome kit includes a wide array of card carrier sizes, customized layouts, graphics, and messaging. From logos to graphics to signatures, you’ll be able to create “one to one” communication perfectly tailored to your needs and choose key messages to target specific segments of the market.
A team of dedicated technical professionals consistently look for ways to improve First Data Output Services operations.
We go beyond service and delivery
Our plastics facilities, which span more than 200,000 square feet, run 24/7/365 to produce up to 265 million plastics annually. Our in-house zip-sorting capabilities enable a postal rate advantage, offering greater postage discounts and faster delivery.
We go beyond PCI compliance
First Data ensures exemplary security, requiring data encryption, dependent provider security flowdown, reporting, and extensive background checks.
Embossing
Vertical Cards
Photo Cards
Ultragraphics
Chip/EMV Cards
Card Activation Label
Magstripe Encoding
Go Tags
Card Guard
Braille Cards
Digital Printing (VHD) – Edge to Edge
Front/Rear Indent
Flat Cards
Total Credit limit $5,000 • Sign on to www.ABCBankRewards.com to track and redeem your reward points
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OMAHA, NE 68601 REDEEM YOUR and MILES • To visit, sign on to www.ABCBankRewards.com clickONLINE: on the Save More Shopping tab
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Your online features
If you miss two (2)0000 consecutive payments, the Bank has the right, at its sole 0000000 00000000 00000000 discretion, to increase the APR for purchases, Cash/Overdraft Advances, Balance Transfers, and Promotional Balances described above may be reinstated after the
- Set up mobile phone access to you account JDSDestinations.com 1-800-123-4567 • Double points on qualifying everyday purchases. Earn 2xorthe rewards points for every $1 spent on groceries, gas and - See statements(purchase and choose yourreturns/credits), statement delivery options drugstore net purchases minus plus 1 point for $1 spent in other net purchases over the next
locations worldwide
If ABC Community Bank charges you interest, the charge will be no less • Zero liability policy Minimum Interest Charge than $20.00. • Earn Valuable Rewards for everyday purchases • For questions, call 800-123-4567 anytime
Fees
$30.00
Transaction Fees: • Cash and Overdraft Advance
$30.00 or 5.50% of the amount of each advance, whichever is greater.
and up to 3% on everything else you buy
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at www.ABCBank.com. Plus with My Cash Map, track your spending, set budgets, and create goals instantly with online rumquam, tet listes venti officillore molupis aut voluptate es ut que est volut vendescias et quas ella doluptam nonet que voluptatet modit ea doluptiis • Get 2 miles for every eligible dollar you spend on qualifying JDS Destinations and tools like My Expense Report and Spending Watch. ellabo. Et la conseque voluptaquo ommo qui quatibus, sequia nit qui am simo dolupta tinctem. Pariat officia etur, utem sumqui vendam re, quo mo et
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• Elect to earn Bank Points via the ABC Community Bank Rewards
one Bank Point for every dollar spent on qualifying OR • Earn (in $20 increments) purchases with your card • Up to $33.00 • Stop Payment Fee • No minimum spend requirements or limits on the amount • Redeem your Bank Points for hundreds of items such as • $4 per ticket/statement copy & $30/hr of research time • Research of Cash Back Rewards Fee gift cards, merchandise, travel and more
YOUReumque FIRST BAG FOR FREE PRIORITY BOARDING • nosaperita intiae destiam, occabo. Ut etur, suntota tiusdan ihiliam sequidi tionet la comnisCHECK alit iusae excerore et que lanimus experitia • Ximposae. Sed et que parcimin nost qui temquos volupitio. Nequi reperem eatem dis eserchicidit ut audiabuy velendi psamendem re nonet • Simply purchase items you normally ne des dolorib uscias simaio tem que ex esed et experferio iliqui optas rem eati utet laborem quas aspe plitata tiaeriora dolore, ulliquaes evero dolentium volupta tiatus quiaecon nonsera dolorem nobitate nienemq uasperis doloritat re mint et est faciam ut et vidus aliandit, simi, online through our Save More Shopping site ut latur?
and earn up to 10 bonus points per $1 spent in net • Basic Cardmembers and companions traveling in • You and travel companions on your reservation • Vid quat lacium laccae verum etur? purchases. It’s that easy with over 700 popular their reservation may enjoy priority boarding, will receive a first checked bag free on all JDS • Um que nis de reruptaquo odigent volorer erovid quo quatias que nusdaepero evel et excea doluptatios eatquaest exero voluptaensuring plentyretailers of time to to settle in before takeoff. Destination flights. choose from and special offers qui cupti ut rerias corum ipsum hicillab idigenis quid ea dolorit as nulpa eum ex ea cus autem net laut la dolorrorpos vidia volupid • That’s a savings of up to $200 per round trip for a updated daily. quis est, unt adit facepuda coria
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• View Cash Back you’ve on Nam nes rero doluptate volorum qui nis estotat laborei ctemquat undigendae velia quo endi conet How WeRewards Calculate Yourearned Balance:
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CARD CAN
XYZ Bank
4000 1234 5678 9010 4000
9
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MR.JOHN DOE
Use of the attached check constitutes a balance transfer on your credit card account subject to the low introductory Balance Transfer APR. The balance transfer fee is the greater of $6 or 2% of the amount of each transfer. There is no grace period associated with this check. Interest and fees will begin to accrue when the check is cashed. If you do not wish to receive check mailings, please call 1-800-123-4567.
ABC BANK
ABC Bank, Omaha, NE 68601
MEMO
• Earning JDS Miles
• Free First Checked Bag on JDS Destinations
Whether you are booking a vacation or making everyday purchases you can use your Card to • Redemption Options • Priority Boarding get miles at many retail outlets. Activate your new card at www.XYZBank.com/activate or call 1-800-123-4567 IN-FLIGHT SAVINGS
You will receive a 20% savings on eligible in-flight purchases on food, beverages, movies, television shows, video games, and audio headsets on JDS Destination flights. To receive the savings, just use your Card to complete the in-flight purchase. Savings will be received in the form of a statement credit.
AWARD TRAVEL REDEMPTION You can redeem your miles toward Bonus Travel to over 500 destinations worldwide. Redeem at www.JDSDestination.com/redeemmiles.
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Mr. John Doe 123 Any Street Omaha, NE 68601
PAY TO THE ORDER OF
See inside for important information about WELCOMED AT HOME AND ABROAD
Activate your new card at www.XYZBank.com/activate
Take advantage of your 0% introductory balance transfer APR and use this check today. Or log on to www.ABCBank.com now to transfer balances online.
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Not valid after 10/09/15
AUTHORIZED SIGNATURE
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TRACKING MADE SIMPLE With our customer-facing Web tools, First Data patrons gain the ability to track mail dates via our account-level mail date file and easily validate product fulfillment. Supply chain management services provide a constant window to your inventory, allowing you to track its progress through the process every step of the way.
Tipping Color Receive online access to card-level production details Access actual inventory images via the Web Enter rush and pull requests with ease View data in near real time, including overnight delivery tracking information
To learn more about First Data’s capabilities, please visit www.firstdata.com/demos/output-services
MY
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• Redeem at your convenience as statement credits Other Charges:
• No annual fee
flying. for 12 months. After that, your APR purchasesas andfor balance transfers will be 12%. This APR will vary with the market based on the U.S. Prime Rate (“Index Rate”). There is a 2% balance transfer fee ($6 minimum) that applies for 12 months. After This means you toadis your next destination faster. • Cilignim nusda volupta quidus estiis mi, adiorep erumendignim eliteven eni dessi dictatem hil minusda dolupitis dolliquidel mod que sae that, a fee of up to 6% for each balance transfer, with a minimum of can $6nonsequam willget apply.
• Free online money management tools. Pay• your set upfor mobile banking, andyou more by signing to ABC Bank Online with your card Getbills, 1 mile every dollar oninon eligible • Neque nosandia quis pedignime cusame solorru mquatemspend sum earum con repudig purchases endigendunt dusapita sit a am, sim inctorrum ea conetur repe-
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• $50.00 if Your ABC New Balance is more than $2000.00 Community Bank
• Earn up to•2% on select office supplies and fuel purchases Over-the-Credit-Limit • $0
and more.like gas and groceries
You can earn JDS Destination miles when you use your Card for everyday purchases, as well Track your reward points • Special- introductory pricing. 0% introductory APR on purchases for 12 months. 0% introductory APR on balance transfers
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Up to 4% of each Foreign Transaction in U.S. dollars
• Up to $33.00
ACCESS ON THE GO: - Order additional cards for for family members 12 months. Thereafter, earn 1 point every $1YOUR spent inACCOUNT net purchases.
Ayour FAST WAY TO EARN MILES ONcategories DESTINATIONS - View My Expenditure Report spending automatically sorted into familiar • Rich rewards. Redeem for rewards thattofitsee you best. Choose from travel, cash rewards, gift cards, merchandise Simply visit www.XYZBank.com from your smart phone toJDS get started.
• Epresed ute nim non ratem rerendi ssectae ipsuntention re, sedi omnimpores debis eatur? Ra arunt, audit et pora volo optatem ipsa dolupti berit lit dis eostotaetque omnisnihit necum que ommossinus autqui voluptatem ma cusaperum as optur, ut que oditia pero ommosapedisi dipientiam quias ariore 1.Facest ad qui volori acerspe rrumet et voluptaepero odiciis doluptae expelitis id qui odis dolupti nos onserov iducimil quis eseni Please see reverse side of this document for all footnotes. maximil id quam etre audae pedconem ma asperroreium de nobitpeditatem la as am autas remquat laut veliquias dusdelentus ut rem nosaperita intiae destiam, occabo. Ut etur, sam restem et escit velis velecepe doloreptatur ressin id quaeperiatet quod explat aut vent unt que suntota tiusdan ihiliam sequidi tionet la comnis alit iusae excerore eumque nonet et que lanimus experitia con ne des dolorib uscias simaio tem que ex esed et experferio iliqui Check optas rem eati utet laborem quas aspe plitata tiaeriora dolore, ulliquaes evero desto dolorro et, quis modis dit eos ut volor re Terms and Conditions for Balance Transfer non reicite vellati ne dolore, eum apel et et et faccat lat quatum di dolorerfero volorruptat.
• $40.00 if Your New Balance is between $1000.01 and $2000.00
• Returned Payment
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Activate your card now. Sign on to www.ABCBank.com/activate or call 1-800-123-4567.
Reap the of Your• $20.00 NewIf Your New Balance is between $20.00 and $100.00 PenaltyRewards Fees: ® Balance is between $100.01 and $1000.00 • $30.00 if Your New • Late Payment Credit Card ABC Community Bank MasterCard ABC Community Bank Cash Back
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- Activate your credit card
Enjoy a- card designed to reward your spending alerts Sign-up for services like automatic payment or emailCUSTOMER JDS DESTINATIONS AND RESERVATIONS: And earn double points on qualifying everyday purchases for SERVICE 12 months
Your Due Date is at least 25 days after the close of each billing period. ABC Community Bank will not charge you any interest on purchases if you pay your • Call 1-800-123-4567 to activate your card(full balance) by the due date each month. ABC Community Bank will Paying Interest entire begin charging interest on Cash Advances and Balance Transfers on the • Make purchases at 30 million transaction date.
• Foreign Transaction
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on to 00000000 ABC Bank online at www.ABCBank.com and: 0000 00000000 00000000 • Sign0000 0000000 0000000 00
account is maintained in good standingCredit for six (6) consecutive Here’s your new ABC Community Bank Card months.
Annual Fee
JDSDestinations.com/GoTravel
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“We like to be the first in our market to offer what’s available – it just shows we’re on top of our game. First Data is able to provide that for us.” Rhonda Hotard President and CEO Louisiana Federal Credit Union
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when it applies
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MR. JOHN DOE 123 ANY STREET OMAHA, NE 68601
has never been easier, plus you can earn bonus points
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Shop at over 700 merchants offering 10 bonus points peryou $1 spent purchases •1259413 can up findto virtually everything need in to net know regarding your account at www.XYZBank.com/JDSDestinations 1259413 You JOHN DOE • You can also choose from hundreds of gift cards. Keep a supply on hand or mail directly to the recipient. Gift giving Or, give us a call at 1-800-123-4567 and someone will be there to help. 123 ANY STREET
This APR will vary based on the Prime Rate.
5.99%
Please see the next page for Important terms of
Earn extra points at Save QUESTIONS? More Shopping GO ONLINE OR GIVE US A CALL. Your Credit Card Account
9.99%
4340 -2 0413
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YOUR CARD HAS ARRIVED. ACTIVATE TODAY.
Cards enclosed 1 • Travel your way, anywhere, anytime
Annual Percentage Rate (APR) for: 2.90% • Purchase The APR will vary with the market based on the Prime Rate. APR for: JOHN DOE • Cash Advances 123 ANY STREET • Overdraft Advance OMAHA, NE 68601 • Balance Transfers
ABC BANK
Your rewards
• You have a range of rewards options including travel, cash rewards, gift cards, merchandise, charitable contributions, Account number ending in 9010 and eco-friendly items too
ENDORSE HERE
We go beyond product and operational innovation
First Data offers a new level of card personalization, variety, and innovation.
Your new ABC Bank Rewards Credit Card is here
ABC
COMMUNITY BANK
X
We go beyond quality standards
Credit Line $100
RESERVED FOR FINANCIAL INSTITUTION
WHAT CAN WE DO FOR YOU? With 52 inspection points and a team of Six Sigma specialists in the plastics facilities, our performance is measured and assessed on a daily basis.
Account Number ending in 9101
DO NOT WRITE, STAMP OR SIGN BELOW THIS LINE
FIRST DATA GOES BEYOND EXPECTATIONS
Card Enclosed 1
Interest Rates and Interest Charges
4340 -3 0513
Chip/EMV technology expertise Full card personalization capabilities Advanced cardholder communications Database-intelligent inserting and fulfillment Postal rate advantage, including in-house zip sorting Omaha, NE Real-time production tracking system Client Web interface Non-deliverable plastics processing Emergency card replacement Chesapeake, VA Instant issuance support Special handling • Bulk packaging • Unique fulfillment Two mirror image facilities offer scale and consistent production By continuing to reinvest in technology, training, and process improvements, First Data stays on the industry’s cutting edge, implementing all-new personalization platforms. What’s more, we’ve built a lab to establish Certified Quality Management for EMV Plastics.
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Trust First Data Output Services to deliver a superior plastics product. As an industry leader, we offer our customers unmatched accuracy, sophisticated security, significant expertise, and constant innovation. By partnering with First Data, you’ll gain the tools necessary to achieve your business goals.
Innovation and imagination drive everything we create
4340 -1 0413
Take your transactions further with card production from First Data
GET MORE, GET AHEAD
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LET’S DO BUSINESS
GAIN THE FIRST DATA ADVANTAGE
“
Before we can even think of what the next thing may be, it seems that we’re getting notification from First Data that it’s coming. We find that First Data is constantly looking
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for ways to do things better. They
PRINT/MAIL PRODUCTS & SERVICES
DISCOVER FIRST DATA STATEMENTS & LETTERS FOR YOURSELF Ready to take your print production to the next level? Let First Data show you the way. Please visit www.firstdata.com/demos/output-services for more information about our products and capabilities.
keep us on the cutting edge.” Rhonda Hotard President and CEO, Louisiana Federal Credit Union
© 2013 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.
STATEMENTS & LETTERS
Superior products, trusted solutions, exceptional service First Data provides the best selection for your company and customers.
Enhance audience communication Target your marketing to any segment of your consumer base. Our customizable mailings provide the ability to build individualized package components using consumer data, dynamic control of statement and letter packages, and a multitude of marketing combinations. This effectively:
MESSAGE RECEIVED Expand the boundaries of communication with a multi-channel approach from First Data Trust the First Data Strategic Communications Solution to provide a superior set of both paper and electronic correspondence tools. We bring exceptional insight and intelligence to both print and electronic document production, inventory, and flexible design. And our commitment to executional accuracy is unmatched. We take care of everything so you can focus on other critical portions of your business.
FIRST DATA GOES BEYOND EXPECTATIONS We go beyond quality standards
With 52 inspection points and a team of Six Sigma specialists, First Data’s quality assurance inspectors perform product and procedural checks more than 2,000 times a day.
Increases receivables, by increasing payment response and timeliness with payment reminders and calendars Reduces customer service calls Eliminates optional mailings and saves on respective postage costs by consolidating correspondence messaging Enables the ability to decision statements and letter components swiftly and efficiently Retains customers and drives behaviors via targeted marketing messaging Provides opportunity to cross-sell and upsell products
First Data’s customer document design, variable messaging, and offers based on decisioning are all delivered through our state-of-the-art composition tools. Enjoy advanced document formatting options with enhanced layout and design capabilities, such as:
WELCOME TO ABC GOLF GOODS PERSONAL CREDIT
number of the solutions that
leveraging their functionality. That has been a solution that has been well-received.” Kent Potterton Vice President of Card Solution Consulting PSCU Financial Services
JOHN DOE 123 ANY STREET OMAHA, NE 68601
1259413 1259413 Start enjoying all the benefits of ABC Golf Goods Personal Credit.
10/03/2015 Membership #: 123456789 Credit Line: $3,500 DEAR MR. JOHN DOE, Congratulations on choosing ABC Golf Goods Personal Credit! Your Membership number and credit line are listed above for easy reference.
Jack Doe, Vice President
ABC AUTO FINANCE SERVICES P.O. BOX 1234 OMAHA, NE 68601
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One-card convenience ••••
••••
John Doe 123 Any Street Omaha, Ne 68601
••••
12 3456 7890
Acceptance at all ABC Golf Goods locations nationwide and at ABCGolfGoods.com
John, trade in your vehicle and lease a new 2010 ABC 8A today!
•••• Easy Online account management view and pay your account 24/7 at ABCGolfGoods.com/credit
ABC Auto Finance Services P.O. Box 1234 Omaha, NE 68601
••••
ABC Golf Goods and Financial Services
Zero fraud liability and no annual card fee
For customer service, please call 1-800-123-4567 or visit www.abcautofinance.com.
P.S. If you haven’t already received your new card, bring this letter and one form of photo identification to the Member Services Desk. While you are there, have your photo added to the back of the card for added security.
Please refer to the back of your statement for more information.
4000 1234 5678 9010 4000
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We go beyond PCI compliance
GO FURTHER WITH OUR PATENTED MULTI-CHANNEL APPROACH There are a number of avenues First Data can use to communicate with your customer, including:
Exclusive financing offers available In-Club cash access with no added fee
9
5
MR.JOHN DOE
Consumer-selected alerts SMS notifications Interactive voice response Multi-channel messaging via SMS or email Electronic availability of statements, letters, and other notices
WE HELP YOU CONQUER OPERATIONAL EFFICIENCIES Reduce mailings to save money • Combine two mailings into one by sending a statement and additional correspondence together.
Reduce call center volume • First Data’s letters and statements enable clients to better communicate with their customers lowering the number of calls to call centers.
Reduce programming costs • Minimize long-term maintenance costs by putting tools like interactive editing and Web interface into the hands of clients.
Reduce collections expense • Collect debt faster by changing messaging according to a consumer’s position in the collection process.
For questions about your account, call 1-800-123-4567 Account is owned by ABC Retail Bank - Member FDIC
Paperless fits the bill
First Data ensures exemplary security, requiring data encryption, dependent provider security flowdown, reporting, and extensive background checks.
we have such as dynamic
12 3456 7890
123 ANY STREET OMAHA, NE 68601-1234
Sincerely,
If you want to save time, stamps and even trees, paperless statements are the way to go. Make the switch today, and you’ll start receiving a notification e-mail each month when your bill is ready to view online, plus:
• View and download past statements anytime • Access your account information quickly and easily • Pay your bill online at your convenience • And more! Sign up today by logging in to your ABC Golf Goods Credit account at ABCGolfGoods.com/credit 4244 0413
We go beyond service and delivery
perational facility open 24/7/365 O Utilize a platform ideal for exceptional print production. Advanced decisioning and flexible formatting tools Access “one to one” printed and electronic communications. First-rate quality assurance Gain the ability to monitor work in near real time to see that materials and messaging used are correct. Production tracking systems Get alerts when materials need to be reordered.
“We take advantage of a
JOHN DOE
We look forward to seeing you in the Club soon!
Our print mail facilities, which span more than 435,000 square feet, run 24/7/365 to produce more than 1.5 billion mail pieces a year. Our in-house zip-sorting capabilities enable a postal rate advantage, offering greater postage discounts and faster delivery.
First Data has developed a superior system to address your unique print needs.
statements … capturing or
Flexible messaging Full-color print capabilities, including selective perforation for dynamic coupon and check offers Two-dimensional QR bar codes Weight management White space management Mail piece thickness management Data-driven charts and tables
Use your card on every trip to ABC Golf Goods. It’s the perfect way to pay for purchases large and small and always enjoy our exceptional prices.
We go beyond product and operational innovation
We offer the very best in print communication products, features, and services
Start using your new card right away.
A team of dedicated and tenured staff who average 15 to 20 years of experience continually look for ways to improve First Data Output Services operations and product lineup.
SIGNED, SEALED, DELIVERED
These cost-effective, automated approaches help create timely and powerful messages. The communication is more effective for you, and more convenient for your consumers, giving them the information they need, when they need it. Together, you can better manage each situation and solution swiftly and capably, without the need of paper.
To learn more about First Data’s capabilities, please visit www.firstdata.com/demos/output-services
We implement the latest technologies throughout our communication At First Data, we’re committed to a continual reinvestment in our capabilities, people, technology, product quality, training, and performance improvements. We have the largest installation of InfoPrint 5000 color printers in the nation, and we implement advanced decisioning and flexible formatting tools in all of our work. Through investment in the customer and utilization of cutting-edge technology, First Data helps your business differentiate itself and remain a formidable contender in the industry.
!
For example: If a cardholder leaves for a trip and is unable to remember the payment due date, they can send a real-time SMS request for the information. First Data, on the financial institution’s behalf, will respond, and the cardholder can then submit the payment via SMS, all while waiting at the airport. It’s that simple (and that convenient).
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TAKE YOUR BUSINESS FURTHER
