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Troubleshooting

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TROUBLESHOOTING 47 TROUBLESHOOTING Your dryer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If your dryer does not function properly or does not function at all, check the following before you call for service. 1SPCMFN 1PTTJCMF$BVTFT 4PMVUJPOT Dryer will not turn on t1PXFSDPSEJTOPUQSPQFSMZ plugged in. t)PVTFGVTFJTCMPXO DJSDVJU breaker has tripped, or power outage has occurred. t.BLFTVSFUIBUUIFQMVHJTQMVHHFETFDVSFMZJOUPB grounded outlet matching the dryer’s rating plate. t3FTFUDJSDVJUCSFBLFSPSSFQMBDFGVTF%POPUJODSFBTF fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician. Dryer does not heat t)PVTFGVTFJTCMPXO DJSDVJU breaker has tripped, or power outage has occurred. t(BTTVQQMZPSTFSWJDFUVSOFEPGG (gas models only). t3FTFUDJSDVJUCSFBLFSPSSFQMBDFGVTF%POPUJODSFBTF fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician. t$POGJSNUIBUUIFIPVTFHBTTIVUPGGBOEUIFESZFSHBT shutoff are both fully open. Greasy or dirty spots on clothes t'BCSJDTPGUFOFSVTFEJODPSSFDUMZ t$POGJSNBOEGPMMPXUIFJOTUSVDUJPOTQSPWJEFEXJUIZPVS fabric softener. t.BLFTVSFUPVTFZPVSESZFSUPESZPOMZDMFBOJUFNT  because dirty items can soil clean clothes placed in the same or subsequent loads. t4UBJOTPOESJFEDMPUIFTBSFBDUVBMMZTUBJOTUIBUXFSFOPU removed during the washing process. Make sure that clothes are being completely cleaned according to the instructions for your washer and detergent. Display shows FSSPSDPEFU& PSU& t5IFSNJTUPSJTNBMGVODUJPOJOH t5VSOPGGUIFESZFSBOEDBMMGPSTFSWJDF Lint on clothes t-JOUGJMUFSOPUDMFBOFEQSPQFSMZ t.BLFTVSFUIFMJOUGJMUFSJTDMFBOFECFGPSFFWFSZMPBE8JUI some loads that produce high amounts of lint, it may be necessary to clean the filter during the cycle. t4PNFGBCSJDTBSFMJOUQSPEVDFST JF BGV[[ZXIJUFDPUUPO towel) and should be dried separately from clothes that are lint trappers (i.e., a pair of black linen pants). t4FFUIF&YDFTTTUBUJDJODMPUIFTBGUFSESZJOHTFDUJPOCFMPX t%JWJEFMBSHFSMPBETJOUPTNBMMFSMPBETGPSESZJOH t$IFDLQPDLFUTUIPSPVHIMZCFGPSFXBTIJOHBOEESZJOH clothes. t$MFBOBOEEJSUZDMPUIFTCFJOH dried together. t-BVOESZOPUTPSUFEQSPQFSMZ t&YDFTTTUBUJDJODMPUIFT t%SZFSJTPWFSMPBEFE t5JTTVF QBQFS FUD MFGUJOQPDLFUT Excess static in clothes after drying t'BCSJDTPGUFOFSOPUVTFEPSVTFE incorrectly. t%SZJOHTZOUIFUJDT QFSNBOFOU press, or synthetic blends. t6TFBGBCSJDTPGUFOFSUPSFEVDFTUBUJDFMFDUSJDJUZDPSSFDUMZ Do not use fabric softeners or products to eliminate static unless recommended by the manufacturer of the fabric softener or product. t0WFSESZJOHBMPBEPGMBVOESZDBODBVTFBCVJMEVQPGTUBUJD electricity. Adjust settings and use a shorter drying time, or use SENSOR DRY cycles. t5IFTFNBUFSJBMTDBODBVTFTUBUJDCVJMEVQ5SZVTJOHBGBCSJD softener. t1PXFSDPSEDPOOFDUJPOJT incorrect. t$IFDLUIFDPOOFDUJPOPGQPXFSDPSEUPUIFUFSNJOBMCMPDL 3FGFSUPQBHFTPOUIJTNBOVBM t$MPUIFTESJFEUPPMPOH (overdried). Display shows error code PS ENGLISH Before Calling For Service 48 TROUBLESHOOTING Before Calling For Service (cont.) 1SPCMFN 1PTTJCMF$BVTFT 4PMVUJPOT Drying time is not consistent t)FBUTFUUJOHT MPBETJ[F PS dampness of clothing is not consistent. t5IFESZJOHUJNFGPSBMPBEXJMMWBSZEFQFOEJOHPOUIFIFBU setting, the type of heat used (electric, natural gas, or LP gas), the size of the load, the type of fabrics, the wetness of the clothes, and the condition of the exhaust ducts and lint filter. Clothes take too long to dry t-PBEJTOPUQSPQFSMZTPSUFE t4FQBSBUFIFBWZJUFNTGSPNMJHIUXFJHIUJUFNT-BSHFSBOE heavier items take longer to dry. t)FBWZGBCSJDTUBLFMPOHFSUPESZCFDBVTFUIFZUFOEUP retain more moisture. To help reduce and maintain more consistent drying times for large and heavy fabrics, separate these items into smaller loads of a consistent size. t6TFUIFBQQSPQSJBUFDPOUSPMTFUUJOHTGPSUIFUZQFPGMPBE you are drying. t.BLFTVSFUIFMJOUGJMUFSJTDMFBOFECFGPSFFWFSZMPBE8JUI some loads that produce high amounts of lint, it may be necessary to clean the filter during the cycle. t$POGJSNUIBUUIFFYIBVTUEVDUXPSLJTQSPQFSMZDPOGJHVSFE and free of debris, lint, and obstructions. Make sure that outside wall dampers can open properly and are not blocked, jammed, or damaged. t3FTFUDJSDVJUCSFBLFSPSSFQMBDFGVTF%POPUJODSFBTF fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician. t%JWJEFMBSHFSMPBETJOUPTNBMMFSMPBETGPSESZJOH t*GZPVBSFESZJOHBWFSZTNBMMMPBE BEEBGFXFYUSBJUFNT to ensure proper tumbling action. t-BSHFMPBEPGIFBWZGBCSJDT t%SZFSDPOUSPMTBSFOPUTFU properly. t-JOUGJMUFSOFFETUPCFDMFBOFE t&YIBVTUEVDUTCMPDLFE EJSUZ PS duct run is too long. t)PVTFGVTFJTCMPXO DJSDVJU breaker has tripped, or power outage has occurred. t%SZFSJTPWFSMPBEFE t%SZFSJTVOEFSMPBEFE Clothes are wrinkled t$MPUIFTESJFEUPPMPOH (overdried). t$MPUIFTMFGUJOESZFSUPPMPOH after cycle ends. Clothes are shrinking t(BSNFOUDBSFJOTUSVDUJPOTBSF not being followed. t5PBWPJETISJOLBHF QMFBTFDBSFGVMMZGPMMPXUIFGBCSJD care instructions for your garment, because some fabrics will naturally shrink when washed. Other fabrics can be washed but will shrink when dried in a dryer. Use a low or no heat setting. t8BUFSTVQQMZFSSPS t$IFDLTUFBNGFFEFSESBXFS  .BLFTVSFTUFBNGFFEFSJTGJMMFEXJUIXBUFSUP."9MJOF  .BLFTVSFTUFBNGFFEFSJTTFBUFEQSPQFSMZBOEESBXFSJT fully closed. (3) Turn the dryer off then restart the Steam cycle. t%POPUVTFEJTUJMMFEXBUFSUIFXBUFSMFWFMTFOTPSJOTUFBN generator will not work. t1VNQOPUXPSLJOH6OQMVHESZFSBOEDBMMGPSTFSWJDF t5IJTJTOPSNBM t5IJTJTTUFBNDPOEFOTBUJPO5IFESJQQJOHXBUFSXJMMTUPQ after a short time. indicator light is on during the drying cycle Water drips from nozzle when Steam Cycle starts t0WFSESZJOHBMPBEPGMBVOESZDBOMFBEUPXSJOLMFEDMPUIFT Try a shorter drying time, and remove items while they still retain a slight amount of moisture. t3FNPWFJUFNTGSPNUIFESZFSJNNFEJBUFMZBUUIFFOE PGUIFDZDMF6TFUIF83*/,-&$"3&PQUJPOUPDPOUJOVF tumbling clothes at the end of the cycle, for up to 3 hours. TROUBLESHOOTING 49 Before Calling For Service (cont.) 1PTTJCMF$BVTFT 4PMVUJPOT t8BUFSMFWFMFSSPS t6OQMVHESZFSBOEDBMMGPSTFSWJDF Garments still wrinkled after STEAM FRESH™ t5PPNBOZPSUPPEJGGFSFOUUZQFT of garments in dryer. t4NBMMMPBETPGUPJUFNTXPSLCFTU t-PBEGFXFSHBSNFOUT-PBETJNJMBSUZQFHBSNFOUT There are no creases left on garment after STEAM FRESH™ t5IFGVODUJPOPGUIJTDZDMFJTUP remove wrinkles from fabric. t6TFBOJSPOUPNBLFDSFBTFT Garments have static after REDUCE STATIC t5IJTJTOPSNBM t%FQFOETPOJOEJWJEVBMNPJTUVSFMFWFMJOTLJO Garments are too damp or too dry after REDUCE STATIC t$PSSFDUESZJOHPQUJPOTOPU selected. t4FMFDUMPBEXFJHIUNBOVBMMZCFGPSFTUBSUJOH3&%6$& STATIC option. Garments are not uniformly damp after EASY IRON tNumber of garments or load size not properly selected at the beginning of the cycle. t4FMFDUUIFDPSSFDUOVNCFSPSHBSNFOUTPSMPBETJ[FCFGPSF starting the cycle. Water drips from door during Steam Cycle t5IJTJTOPSNBM t$POEFOTBUJPOXJMMOPSNBMMZGPSNPOUIFJOTJEFPGUIF dryer door during steam operation. Some condensation may drip out the bottom of the door. Steam is not visible during Steam Cycle t5IJTJTOPSNBM t4UFBNWBQPSJTEJGGJDVMUUPTFFXIFOUIFEPPSJTDMPTFE However, condensation will normally form on the inside of the dryer door if the steam system is operating normally. Drum does not turn during Steam Cycle t5IJTJTOPSNBM t5IFESVNJTUVSOFEPGGTPUIBUUIFTUFBNWBQPSSFNBJOTJO UIFESVN5IFESVNXJMMOPSNBMMZUVSOGPSBCPVUTFDPOET once a minute. Cannot see steam vapor at the beginning of cycle t5IJTJTOPSNBM t4UFBNJTSFMFBTFEBUEJGGFSFOUTUBHFTPGUIFDZDMFGPSFBDI option. ENGLISH 1SPCMFN Steam does not generate but no error code is shown 50 TROUBLESHOOTING / SPECIFICATIONS Before Calling For Service (cont.) 1SPCMFN 1PTTJCMF$BVTFT 4PMVUJPOT The display shows t.03&5*.&CVUUPOQSFTTFE t5IJTEJTQMBZJOEJDBUFTUIBUUIFTUFBNPQUJPOIBTCFFOTFU for a “ ” item such as a comforter. Press the LESS TIME button to reduce the indicated load size. Odors remain in clothing after STEAM FRESH™ t45&".'3&4)™EJEOPUSFNPWF odor completely. t'BCSJDTDPOUBJOJOHTUSPOHPEPSTTIPVMECFXBTIFEJOB normal cycle. $)&$,'*-5&3 light is on during the drying cycle t-JOUGJMUFSJTBMNPTUDMPHHFEPS full. t1BVTFUIFESZJOHDZDMFBOEDMFBOUIFMJOUGJMUFS FLOW SENSETM indicator shows four bars during the drying cycle t%VDUXPSLJTUPPMPOHPSIBTUPP many turns/restrictions. t4JHOJGJDBOUCMPDLBHFPGUIF ductwork due to lint buildup or debris. t5IFBQQMJBODFIBTEFUFDUFEB restriction in the external dryer venting. t*OTUBMMBTIPSUFSPSTUSBJHIUFSEVDUSVO4FFUIF*OTUBMMBUJPO Instructions. t%VDUXPSLTIPVMECFDIFDLFEDMFBOFETPPO Dryer can be used in this condition, but drying times may be longer. t*GFYIBVTUSFTUSJDUJPOTBSFTFOTFECZUIF'-084&/4&TM system, the indicator will remain on for two hours after the end of the cycle. Opening the door or pressing the POWER button will turn off the display. SPECIFICATIONS 4UFBN%SZFS™.PEFMT%-&9 %-&9 %-&9 %-(9 %-(9 %-(9 Description Steam Dryer Electrical requirements* Please refer to the rating label regarding detailed information. Gas requirements* /(JODIFT8$ -1oJODIFT8$ (BT.PEFMTPOMZ Dimensions w 8 9w % 9/w ) w %XJUIEPPSPQFO DN 8 9DN % 9DN ) DN %XJUIEPPSPQFO Net weight &MFDMC LH (BTMC LH Drying capacity - Steam cycle *&$DVGU MCLH USING SMART DIAGNOSIS™ 51 USING Smart Diagnosis™ Audible Diagnosis Smart Diagnosis™ Using Your Smart Phone Smart Diagnosis™ Through the Call Center %PXOMPBEUIF-(4NBSU-BVOESZBQQMJDBUJPOPOZPVS smart phone. $BMMUIF-(DBMMDFOUFSBU -(64  -($BOBEB  0QFOUIF-(4NBSU-BVOESZBQQMJDBUJPOPOZPVS smart phone. Press the right arrow button to advance to the next screen. 8IFOJOTUSVDUFEUPEPTPCZUIFDBMMDFOUFSBHFOU  hold the mouthpiece of your phone over the Smart Diagnosis™ logo on the machine. Hold the phone no more than one inch (but not touching) the machine. 3. Press the RECORD button on the smart phone and then hold the mouth piece of the smart phone near the Smart Diagnosis™ logo on the dryer. 4. With the phone held in place, press and hold Temp. Control button for three seconds. ,FFQUIFQIPOFJOQMBDFVOUJMUIFUPOFUSBOTNJTTJPO IBTGJOJTIFE5IJTUBLFTBCPVUTFDPOETBOEUIF display will count down the time. 8IFOUIFSFDPSEJOHJTDPNQMFUF WJFXUIFEJBHOPTJT by pressing the Next button on the phone. NOTE Smart Diagnosis is a troubleshooting feature designed to assist, not replace, the traditional method of troubleshooting through service calls. The effectiveness of this feature depends upon various factors, including, but not limited to, the reception of the cellular phone being used for transmission, any external noise that may be present during the transmission, and the acoustics of the room where the machine is located. Accordingly, LG does not guarantee that Smart Diagnosis would accurately troubleshoot any given issue. NOTE Do not touch any other buttons or icons on the display screen. 3. Press and hold the Temp. Control button for three seconds. ,FFQUIFQIPOFJOQMBDFVOUJMUIFUPOFUSBOTNJTTJPO IBTGJOJTIFE5IJTUBLFTBCPVUTFDPOETBOEUIF display will count down the time. 0ODFUIFDPVOUEPXOJTPWFSBOEUIFUPOFTIBWF stopped, resume your conversation with the call center agent, who will then be able to assist you in using the information transmitted for analysis. ENGLISH Should you experience any problems with your dryer, it has the capability of transmitting data to your Smart Phone using the LG Smart Laundry Application or via your telephone to the LG call center. Smart Diagnosis™ cannot be activated unless your dryer is turned on by pressing the POWER button. If your dryer is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™.