Transcript
DVD CAM Software Support Center
Troubleshooting No Drive Icon of DVD CAM Appears on PC DZ-MV270A/E Windows Me If the DVD CAM drive icon does not appear in My Computer when the DVD CAM is connected with the PC, perform the following procedures. •
Check that the DVD CAM power is on.
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Shut down Windows to turn off the PC, and then turn on the PC again.
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Reinstall the USB driver. See "Reinstalling the USB Driver (Me)" below for how to reinstall the USB driver.
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Shut down Windows, disconnect the PC connection cable with the DVD CAM, and then turn on the PC. After Windows starts, connect the PC connection cable with the DVD CAM.
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Check that the PC connection cable is completely plugged into the DVD CAM and PC.
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Uninstall the USB driver, and then reinstall it. See "Uninstalling and Reinstalling the USB Driver (Me)" on page 2.
Reinstalling the USB Driver (Me) 1.
Connect the DVD CAM with the PC, and then turn on the DVD CAM.
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Insert the CD-ROM supplied with the DVD CAM into the CD-ROM drive.
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From the Start button, click Settings > Control Panel.
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Double-click System.
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Click the Device Manager tab.
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Check if a yellow exclamation (!) or question (?) mark appears next to Hitachi DVDCAM(DZ-MV270) USB Interface, USB Device, DVDCAM DZ-MV270 Series, or Unknown Device under Universal Serial Bus controllers or Other Devices. Tip
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To show devices under Universal Serial Bus controllers or Other Devices, click the + button next to it.
If the a yellow exclamation (!) or question (?) mark that appears next to Hitachi DVDCAM(DZ-MV270) USB Interface, USB Device, or Unknown Device exists, right-click the device name, and then click Properties.
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Click the General tab, and then click the Reinstall Driver button.
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When the Upgrade Device Driver Wizard appears, click Specify the location of the driver (Advanced), and then click Next.
10. Click Search for the best driver for your device (Recommended). 11. Clear the Removable Media (Floppy, CD-ROM drive…) check box. 12. Click the Specify a location check box, and then click the Browse button. 13. In the Browse for Folder dialog box, select the WinME folder under the Drivers folder from the
DVDCAM Software CD-ROM, and then click OK. 14. Click Next. 15. Under a message “Windows driver file search for the device:”, make sure that the following
location of the driver appears. If not appears, click Back, and then re-do Steps 10 to 14 Location of driver: drive-letter:\DRIVERS\WINME\MV270ME.INF 16. Click Next. 17. Click Finish. 18. Disconnect the DVD CAM with the PC, and restart Windows. 19. After Windows starts, connect the DVD CAM with the PC, and then turn on the DVD CAM. 20. Check if the drive icon appears in My Computer.
Uninstalling and Reinstalling the USB Driver (Me) 1.
Connect the DVD CAM with the PC, and then turn on the DVD CAM.
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From the Start button, click Settings > Control Panel.
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Double-click System.
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Click the Device Manager tab.
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Check if a yellow exclamation (!) or question (?) mark appears next to Hitachi DVDCAM(DZ-MV270) USB Interface, USB Device, DVDCAM DZ-MV270 Series, or Unknown Device under Universal Serial Bus controllers or Other Devices. Tip
To show devices under Universal Serial Bus controllers or Other Devices, click the + button next to it.
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If the a yellow exclamation (!) or question (?) mark that appears next to Hitachi DVDCAM(DZ-MV270) USB Interface, USB Device, or Unknown Device exists, right-click the device name, and then click Uninstall.
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If you are prompted to confirm to delete the device, click OK.
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Close the Device Manager. If Windows prompts you to restart Windows, click No.
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Double-click My Computer from Desktop.
10. In My Computer, click Tools > Folder Options menu, and then click the View tab.
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11. Under the Hidden files and folders in the Advanced settings list, select Show hidden files and
folders, and then click OK. 12. Double-click Windows folder in the hard drive. If the contents of the Windows folder do not appear,
click View the entire contents of this folder, Note
The Windows folders normally exist in the C drive.
13. Double-click the INF folder, and then double-click the OTHER folder. 14. Under the OTHER folder, if Hitachi Ltd.MV270ME or Hitachi Ltd.DZMV270 file, delete it. 15. Disconnect the DVD CAM with the PC, and restart Windows. 16. After Windows starts, connect the DVD CAM with the PC, and then turn on the DVD CAM. 17. See "Installing the USB Driver (Me)" below and reinstall the USB driver.
Installing the USB Driver (Me) 1.
When Windows starts, connect the DVD CAM with the PC, and then turn on the DVD CAM.
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Insert the CD-ROM supplied with the DVD CAM into the CD-ROM drive.
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The Add New Hardware Wizard dialog box appears. Click Specify the location of the driver (Advanced), and then click Next.
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Click Search for the best driver for your device (Recommended).
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Clear the Removable Media (Floppy, CD-ROM drive…) check box.
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Click the Specify a location check box, and then click the Browse button.
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In the Browse for Folder dialog box, select the WinME folder under the Drivers folder from the DVDCAM Software CD-ROM, and then click OK.
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Click Next.
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Under a message “Windows driver file search for the device:”, make sure that the following location of the driver appear. If it appears, click Next. If not appears, click Back, and then re-do Steps 4 to 8 Location of driver: drive-letter:\DRIVERS\WINME\MV270ME.INF
10. Click Finish. 11. Disconnect the DVD CAM with the PC, and restart Windows. 12. After Windows starts, connect the DVD CAM with the PC, and then turn on the DVD CAM. 13. Check if the drive icon appears in My Computer.
Tip
Checking If the Drive Icon of the DVD CAM Appears on page 5
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Cannot Capture Movies or Still Pictures from DVD CAM If you cannot capture movies or still pictures from the DVD CAM into the PC, please do the following: •
Check if the drive icon of DVD CAM appears with My Computer. See "Checking If the Drive Icon of the DVD CAM Appears (Me)" on page 5 for the procedures.
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Check if the DVD CAM is connected with the PC using Device Manager. See "Checking if the DVD CAM Is Connected with the PC Using Device Manager (Me)" on page 5 for the procedures.
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Check the device setting with the program. See "Device Setting with DVD MovieFactory for DVD CAM" on page 5 for the procedures.
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Check if you are using the correct Source Disc and application that supports the media by referring to the following table. Source Disc
Type
Software to Use
DVD-RAM, DVD-R
Movie
DVD MovieFactory SE for DVD CAM
DVD-RAM
Still Picture
Any programs that support still pictures files in the JPEG format
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Check if the UDF driver in the CD-ROM supplied with the DVD CAM has been installed.
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Before installing the UDF driver in the CD-ROM supplied with the DVD CAM, check to see if another UDF driver or packet-writing software such as the VOB InstantWrite UDF driver has already been installed your PC. If you have installed any other CD/DVD writing software in your PC, another UDF driver or packet-writing software bundled with or comprising the CD/DVD writing software may be installed. If another UDF or packet-writing software has been installed, uninstall it and then install the UDF driver) in the CD-ROM supplied with the DVD CAM. To uninstall the UDF Reader supplied with DZ-MV100A/E and the InstantWrite UDF driver supplied with the DVD CAM PC Kits such as DZ-WINPC3W and DZ-WINPC4W, please do the following: 1.
Go to Start > Control Panel > Add/Remove Programs.
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Click the Change/Remove button.
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When you are prompted to confirm deleting shared files with a Remove Shared File? dialog box, click the No to All button.
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Checking If the Drive Icon of the DVD CAM Appears (Me) 1.
Double-click My Computer from Desktop.
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When the DVD CAM is turn on to the VIDEO or PHOTO position, check if the drive icon is shown below. If the drive icon does not appear, perform procedures in "No Drive Icon of DVD CAM Appears on PC (Me)" on page 1. The driver letter of the DVD CAM varies, depending on the PC hardware configurations.
Checking if the DVD CAM Is Connected with the PC Using Device Manager (Me) 1.
From the Start button, click Settings > Control Panel.
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Double-click System.
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Click the Device Manager tab.
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Under CDROM, check if HITACHI DVD-RAM DZ-MV2 USB Device appears.
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Right-click HITACHI DVD-RAM DZ-MV2 USB Device, and click Properties.
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Under Device status in the General tab, check if This device is working properly. appears.
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Under Universal Serial Bus controllers, check if Hitachi DVDCAM(DZ-MV270) USB Interface appears. If it does not appear, reinstall the UDB driver by referring to "Uninstalling and Reinstalling the USB Driver" on page 2.
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Right-click Hitachi DVDCAM(DZ-MV270) USB Interface, and click Properties.
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Under Device status box on the General tab, check if This device is working properly. appears. If it does not appear, reinstall the UDB driver by referring to "Uninstalling and Reinstalling the USB Driver" on page 2.
10. Under Universal Serial Bus controllers, check if USB Mass Storage Device For DVDCAM
appears. If it does not appear, reinstall the UDB driver by referring to "Uninstalling and Reinstalling the USB Driver" on page 2. 11. Right-click USB Mass Storage Device For DVDCAM, and then click Properties. 12. Under Device status box on the General tab, check if This device is working properly. appears. If
it does not appear, reinstall the UDB driver by referring to "Uninstalling and Reinstalling the USB Driver" on page 2.
Device Setting with DVD MovieFactory SE for DVD CAM Before capturing videos, check the capture settings. 1.
Start DVD MovieFactory SE, and then click Capture video.
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Click the Capture plug-in icon.
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Make sure if Ulead DVD-VR Plug-in has been selected in the Current capture plug-in box. If not
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selected, select Ulead DVD-VR Plug-in, and then click OK. 4.
Click the Capture settings icon, and then click Video Properties.
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When capturing video from a DVD-RAM disc, make sure if the DVD-RTAV folder in the DVD CAM drive has been selected. When capturing video from a DVD-R disc, make sure if the VIDEO_TS folder in the DVD CAM drive has been selected. If not selected, select the DVD-RTAV folder in the DVD-RAM disc or the VIDEO_TS folder in the DVD-R disc.
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Click the Capture video icon to start capturing video. Tip
Capturing video may take a long time. To shorten the capture time, create a play list of clips only you want to capture with the DVD CAM, and then select the play list to capture in the Select Playlist dialog box.
Capturing Movies (DZ-MV270/238/230/208/200) How to export programs recorded on a DVD-RAM disc with the DVD CAM into your PC 1.
Start DVD MovieFactory SE, and then click Capture video.
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Click the Capture plug-in icon.
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In the Current capture plug-in box, select Ulead DVD-VR Plug-in, and then click OK.
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Click the Capture settings icon, and then click Video Properties.
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When capturing video from a DVD-RAM disc, select the DVD-RTAV folder in the DVD CAM drive. When capturing video from a DVD-R disc, select the VIDEO_TS folder in the DVD CAM drive.
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Click the Capture video icon to start capturing video.
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In the Select Playlist dialog box, select a play list that you want to capture or ALL, and then click Next.
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In the Select Scenes To Capture dialog box, select one or more thumbnails of scenes that you want to capture. Tips
To select two or more successive scenes, click one thumbnail, hold down the Shift key, and then click the hold down the Shift key, and click the end scene of them. To select two or more scenes each, hold down the Ctrl key, and then click any scenes. Capturing video may take a long time. To shorten the capture time, create a play list of clips only you want to capture with the DVD CAM, and then select the play list to capture in the Select Playlist dialog box.
Capturing Still Pictures (DZ-MV270/238/230/208/200) Using any programs that support still picture files in the JPEG format, you can capture still pictures stored in the 100HPNX1 folder under the DCIM folder on a DVD-RAM disc. Note
Do not delete any files or folders or change those names on a DVD-RAM disc when
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capturing. Tip
You can copy still pictures to the PC using My Computer
Copying Still Pictures to the PC using My Computer 1.
Insert a DVD-RAM disc from which you want capture pictures to the hard drive into the DVDCAM.
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When you capture still pictures from a DVD-RAM, turn on the DVD CAM to the PHOTO position.
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Connect the DVD CAM with the PC.
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Open My Computer, and then double-click the DVD CAM drive icon.
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Open the 100HPNX1 folder under the DCIM folder on a DVD-RAM disc.
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Right-click still picture files that you want to capture, and click Copy. Note
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Do not delete any files or folders or change those names on a DVD-RAM when capturing.
Open a folder where you want to save the copied files, right-click the folder, and then click Paste.
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