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Troubleshooting Problem The Heart Rate Watch Is Not

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TROUBLESHOOTING Problem The Heart Rate Watch is not showing the distance I travelled correctly. Causes and solutions The stride length for walking and running have not been correctly set. Re-enter the stride length as described in chapter “Training zone, heart rate alarm and stride length settings”. You have selected a different walking and running tempo than when entering your stride length. Shuffling gait, bad footwear and uneven terrain have led to inconsistent measuring. Climbing hills or stairs has led to a lower distance measurement as the watch is only suitable for activity on flat surfaces. Problem The Heart Rate Watch is not working correctly. Causes and solutions Your heart rate is under 40 beats per minute. Make sure the strap is not too tightly or loosely fastened. Ideally, place the watch behind the wrist bone. Problem The display light is not working. Causes and solutions Charge the Heart Rate Watch battery. Problem The battery is not charging. Causes and solutions Connect the charger cable as described in the chapter “start-up”. Make sure that the USB connection that you plugged your Heart Rate Watch into has a source of electricity. Problem No display Causes and solutions The Heart Rate Watch could possibly be switched off. Press and hold any button for approx. 2 seconds to switch the watch on. The battery could possibly be empty. Charge the battery. The contrast is possibly set too low. Turn up the contrast (see chapter “basic settings”). Problem Display is dark Causes and solutions The Heart Rate Watch could possibly be overheating (sunlight, surrounding temperature too high). Leave the watch to cool down. Problem Display is very unresponsive Causes and solutions Once the temperature increases above 0 °C again, the display should return to normal. Problem No heart rate display Causes and solutions The optical sensor for monitoring the heart rate on the underside of the case is dirty. Clean the sensor as described in chapter “Cleaning and maintenance”. The Heart Rate Monitor battery is low. Charge the battery as described in chapter “Charging the Heart Rate Watch battery”. Problem Workout cannot be started Causes and solutions The maximum workout time of 9 hours, 59 minutes, 59 seconds has been reached. The display will show “FULL”. Delete the workout data as described in chapter “resetting records”.