Troubleshooting—air Compressor

Transcript

MTE Air Suspension Air Compressor Owner’s Manual • Operation • Maintenance • Troubleshooting • Service Parts MONROE TRUCK EQUIPMENT 1051 W. 7th Street • Monroe, WI 53566 800-356-8134 • www.monroetruck.com 05090310 Rev. 11/26/10 NHTSA Notification If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHSTA) in addition to notifying Monroe Truck Equipment. If NHTSA receives similar complaints, it may open an investigation, and if it finds a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Monroe Truck Equipment. To contact NHTSA, you may either call the Auto Safety Hotline toll-free 1-800-424-9393 (or 366-0123) in Washington, DC area) or write to: NHTSA, U.S. Department of Transportation, Washington, DC 20590. You can also obtain other information about motor vehicle safety from the Hotline. Notice Specifications, parts descriptions, illustrations, and instructions in this manual were accurate at the time of publication. Monroe Truck Equipment, Inc. reserves the right to discontinue products and to change specifications and designs at any time without notice and without incurring obligation. Monroe Truck Equipment, Inc. is not responsible or liable for injury, damage, or loss caused by improper installation by the end user, misuse of the equipment, lack of maintenance, accidents, or failure to follow instructions. In cases where equipment application was determined by the end user, Monroe Truck Equipment, Inc. is not responsible or liable for injury, damage, or loss caused by misapplication of this equipment std_disclaim.doc MTE Air Compressor Owner’s Manual Manual # 05090310 Revision Level 1RYHPEHU 2, 20 Copyright © 2007 Monroe Truck Equipment, Inc. 1051 W. 7th Street Monroe, WI 53566 No part of this manual may be used, reproduced, or reprinted without the express written permission of Monroe Truck Equipment, Inc. Table of Contents Safety Warnings and Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Product Description & Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 3 Normal Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Emergency Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Routine Maintenance & Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Replacing Air Intake Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8 Electrical Schematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Air Schematic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-23 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25-26 1 Warnings & Safety Statements Danger of electrical shock. High current potential at compressor power connection. WARNING Disconnect the vehicle battery or remove the primary power fuse before removing the compressor enclosure cover. Danger of injury from release of compressed air. The compressed air system normally operates at 120 psig. Sudden release of air pressure can cause eye injuries and loss of WARNING sight. Wear eye protection when working on the air system components. Disconnect power from the compressor and release all air pressure before working on the air system. Possible wiring damage or vehicle fire from improper fusing. Do not bypass the supplied fuses in the electrical circuits. Do not install fuses with a higher current rating than those CAUTION supplied. If a fuse burns out, investigate and repair Do not connect any other accessories, such as air horns, to this air compressor. Air compressor is to be used for the air CAUTION suspension and On-Spot systems only. The air compressor and air system is not considered to be user-serviceable. It is recommended that service and repairs be performed by a Monroe Truck Equipment facility or other truck equip- NOTE ment repair shop. 2 Product Description & Specifications Product Description The MTE air compressor is a self-contained air supply unit designed for use with an MTE air suspension system. When the vehicle ignition switch is on, the compressor unit will cycle on and off automatically as required to maintain required air pressure for operation of the air suspension. The compressor package includes a reservoir tank correctly sized for the air suspension system. Operating Parameters and Specifications x Required operating voltage: +11 to 15 VDC x Operating pressure (compressor shut-off) setpoint: 120 psig, + 5 psig x Low pressure (compressor restart) setpoint: 100 psig, + 5 psig x System dump signal pressure (dump function engaged): System pressure x System test fill cycle time, 0 to 120 psig: 60-80 seconds x System refill cycle time, 100 to 120 psig: 10-15 seconds x System leak down rate: < 1 psig in 30 minutes Normal Operation Normal Operation of the Air System y For normal operation, keep the Dump (Kneel) switch off. y Start the vehicle engine. If the air pressure in the system is low, the compressor will start immediately. When the pressure reaches the normal operating pressure, the compressor will stop automatically. y Normal maximum operating pressure is 120 psig. The compressor will start whenever the pressure drops to about 100 psig. y Whenever the vehicle is running, you will hear the compressor start and stop occasionally. The frequency of com- pressor cycling depends on the amount of movement at the rear suspension. As the suspension moves, it consumes and releases air pressure to keep the chassis level. The more the suspension moves up and down, the more frequently the compressor will have to run. y To lower the rear of the vehicle when connecting a trailer, activate the Dump (Kneel) switch. The suspension will immediately deflate. When the trailer is connected, shut off the Dump switch and verify that the suspension returns to the normal ride height. Never drive the vehicle with the suspension in the Kneel position. y It is normal for the compressor to start when the Dump function is shut off and the suspension begins to inflate. Dump/Kneel Switch 3 Emergency Operation System Operation During Compressor Failure If the compressor or other component in the enclosure fails and the compressor will not run, air pressure can still be maintained in the suspension system until repairs can be made. Use a compressed air source and a standard tire valve chuck to add air at the Schrader valve in the end of the air tank. y Do not exceed 120 psig when adding air to the tank manually. y If the vehicle must be operated for an extended period in the failure mode, air will have to be added occasionally to compensate for losses due to movement of the suspension. y If there is an air leak in the system, manual filling of the tank may not be effective except for moving the vehicle a short distance. y Do not use the Dump (Kneel) function if the system is operating in the failure mode. Manual air fill Never drive the vehicle with the air bags deflated. Permanent damage to the air bags may occur. If the compressor system fails, add air manually to the air tank to allow the vehi- CAUTION cle to be moved to a repair location. Repair the cause of the compressor system failure as soon as possible. 4 Routine Maintenance Frequency Task Blow down any moisture in air tank 1, 2 Weekly Monthly Annually Other X Verify proper air pressure at dash gauge X Activate Dump (Kneel) function X Replace air intake filter 3 X Inspect wiring harnesses & air tubing X Inspect enclosure interior & components, electrical connections for corrosion X Clean & tighten power connections in engine compartment X Tighten enclosure & air tank mounting fasteners X Replace compressor motor brushes 75,000 miles Notes 1. Pull cable attached to drain valve at bottom of tank. 2. The automatic tank drain valve will open briefly each time the compressor runs. The tank should be blown down manually every week to verify that the automatic valve is working. 3. Replace air intake filter more frequently in dusty conditions. Repairs y Major repairs and suspension component replacement should be performed by a qualified service technician. 5 Replacing the Intake Air Filter Obtain a new filter assembly, Part # C85676. The entire assembly must be replaced—the paper element inside is not serviced separately. Step 1 Shut off the truck and remove the ignition key. Remove main power fuse to prevent starting of the compressor. Remove the cover from the compressor enclosure. Step 2 Remove the old filter from the compressor intake port. The filter should only be hand tight. If necessary, use a pair of slipjoint pliers to loosen the filter. Step 3 Install the new filter in the compressor intake port. Hand tighten only. Reinstall the enclosure cover. Step 4 6 Troubleshooting—Air Compressor Problem Possible Causes Solutions Compressor does not run 1. Ignition key is off. 1. Ignition key must be on. 2. Dump switch is On. 2. Shut off Dump switch. 3. Compressor power fuse 3. Check fuse. If blown, check for blown. short circuit. Replace fuse. 4. Control panel fuse blown. 5. Low pressure switch defective. 6. Pump motor solenoid defective. 7. Wiring harness cut or broken. 8. Loose or corroded connections. 9. Corroded ground connection at battery. 4. Check fuse. If blown, check for short circuit. Replace fuse. 5. Jumper solenoid. If pump runs, replace low pressure switch. 6. Check for battery power to solenoid, coil power from pressure switch. Replace solenoid. 7. Inspect wiring. Repair or replace as required. 8. Tighten loose threaded connections. Clean corroded connections, coat 10. Compressor motor burned out. with dielectric grease. 9. Unit is grounded by single cable to battery. Clean and tighten connection. 10. Replace compressor. Compressor will not shut off 1. Large air leak in air tubing circuit. 2. High-pressure shut off switch defective. 1. Check for leaks and repair. 2. Replace pressure switch. 3. Repair or replace compressor. 3. Compressor leaking internally. 1. Air intake filter plugged. 1. Replace filter. 2. Air leak at hose between compressor and check valve. 2. Repair or replace hose. 3. Repair or replace compressor. 3. Compressor leaking internally. Compressor cycles on/off frequently 1. Air leak between manifold and air tank. Air pressure builds too slow 2. Check valve at manifold leaking. 3. Air leak(s) in air tubing to suspension system. 7 1. Check for leaks and repair. 2. Replace check valve. 3. Check for leaks and repair. Troubleshooting—Air Compressor Problem Possible Causes Solutions Low pressure at all times 1. High-pressure shut off switch failure. 2. Pressure gauge defective. 1. Replace switch. 2. Check pressure at Schrader valve to confirm. Replace gauge. 1. High-pressure shut off switch failure. 2. Pressure gauge defective. 1. 2. 1. Dump solenoid defective. High pressure at all times Dump function does not work 2. Dump switch defective. 3. 4. Ground circuit defective. Corrosion at connectors and terminals. Compressor noisy or vibrates when 1. running 2. 3. Air tank drain valve does not work Compressor mounting bolts loose. Rubber isolators at compressor mounting missing. Compressor enclosure mounting bolts loose. 4. Compressor/motor failure. 1. No power to relay. 2. No ignition power to relay. 3. Ground circuit defective. 4. Relay defective. 5. Drain valve defective. 1. Check for power at solenoid when Dump switch is On. Check for air output from solenoid when energized. Replace solenoid. 2. Check for power to switch. Check for power out of switch when On. Replace switch. 3. Check ground lug for corrosion. Verify ground circuit from lug to chassis. 4. Inspect all connectors and terminals for corrosion. 1. Tighten mounting bolts until rubber isolators compress. 2. Replace rubber isolators. 3. Tighten mounting bolts. 4. Replace compressor. 1. 2. 3. 4. 5. 8 Replace switch. Check pressure at Schrader valve to confirm. Replace gauge. Check for +12VDC at relay terminal 85. Check for +12VDC at relay terminal 30 when ignition is on. Check ground lug for corrosion. Verify ground circuit from lug to chassis. Check for continuity between relay terminals 85 & 87a when energized. Jumper power to black wire at relay terminal 87a. Verify that air is released from valve. Electrical Schematic 9 Air Schematic 10 Service Parts 11 00126505 Air System Assembly 12 6 14 4 5 3 13 15 16 4 11 1 12 00126505 AIR SYSTEM ASSEMBLY Item Qty Part Number Description 1 1 00108378 Spacer, Manifold, Air 2 1 00108385 Assembly Kit, Air System (See pages 14-15 for parts information) 3 1 00108387 Air Tank, 8” O.D. x 24” 4 1 00108389 Switch, Pressure, Compressor 5 1 00108393 Enclosure Weldment, Air System 6 1 00108394 Lid, Enclosure, Air System 7 1 00108396 Harness Assembly, Control, Enclosure (See page 17 for schematic) 8 1 00108397 Harness Assembly, Power (See page 17 for schematic) 9 1 00111419 Harness Assembly, Control, Cab (See page 18 for schematic) 10 1 00111479 Assembly Kit, Air Tank/Chassis (See page 16 for parts information) 11 1 5025-1 12 1 93801758 Switch, Rocker, Air Ride, GM 13 1 HT-1047 Mounting Kit, Air Tank, 8” O.D. 14 1 TA-4101-HD-12VDC Air Compressor, MFG# 980524 15 1 41010019 Drain Valve Assembly, Electric, Heated 16 1 00126500 Harness Assembly, Drain Valve, Electric 17 1 38043 Connector, 2-Contact, Tower 18 2 39001 Cable Seal, 16 Gauge 19 2 31035 Terminal, Female, 16-14 GA 20 1 S-E598 Check Valve, 3⁄8” FNPT x 3⁄8” MNPT Valve Assembly, Solenoid, Discharge 13 00108385 Assembly Kit, Air System 28 6 3 11 14 2 14 19 10 14 11 4 5 12 15 8 13 27 22 24 18 17 16 30 34 31 26 33 32 23 1 20 29 25 7 9 14 00108385 ASSEMBLY KIT, AIR SYSTEM Item Qty Part Number Description 1 1 00111418 Tube, Air, J844, TP-A, 1⁄4” x 10”, Black (Manifold to Tee) 2 8 05010591 Bolt, 1⁄4 -20 x 3⁄4”, G8, HHCS, Zinc (Lid) 3 4 05010594 Bolt, 1⁄4 -20 x 11⁄4”, G8, HHCS, Zinc (Compressor) 4 2 05010593 Bolt, 1⁄4 -20 x 1”, G8, HHCS, Zinc (Solenoid) 5 2 05010618 Bolt, 5⁄16-18 x 1”, G8, HHCS, Zinc (Ground Stud & Discharge Solenoid) 6 4 90279A194 7 2 05017087 Screw, #10-24 x 2”, PD, RDHD, Zinc (Manifold) 8 4 05017096 Bolt, 3⁄8 -16 x 2”, G8, HFHS, BP (Enclosure to Frame) 9 3 05020507 Nut, #10-24, G2, Nylon Lock, Zinc 10 4 05020515 Nut, #8-32, G2, Nylon Lock, Zinc 11 6 05020536 Nut, 1⁄4 -20, G2, Nylon Lock, Zinc 12 2 05020909 Nut, 5⁄16-18, GC, Top Lock, C&W 13 4 05021097 Nut, 3⁄8 -16, GG, HF, Top Lock, Z&W 14 20 05021305 Washer, 1⁄4”, Flat, Zinc 15 3 05021306 Washer, 5⁄16”, Flat, Zinc 16 1 127437 17 1 52-307-001 18 1 3220-4-2 Bushing, 1⁄4” MNPT, 1⁄8” FNPT 19 4 9311K131 Grommet, 3⁄4” O.D. x .304” I.D. (Compressor Isolator) 20 1 943317 Gauge, Air Pressure, 150 PSI 21 1 AQ68-DOT-6X6 Connector, 3⁄8” Air, 3⁄8” MNPT 22 1 AQ69-DOTS-4X2 Elbow, 90˚, Swivel, 1⁄4” Air, 1⁄8” MNPT (Discharge Solenoid Outlet) 23 1 AQ69-DOTS-4X4 Elbow, 90˚, Swivel, 1⁄4” Air, 1⁄4” MNPT 24 1 AQ72-DOTS-4X2 Tee, Branch, Swivel, 1⁄4” Air, 1⁄8” MNPT (Discharge Solenoid Inlet) 25 1 MS0803 26 1 N13526AG 27 4 Z24596 28 8 54110 U-Nut, Extruded, 1⁄4 -20 (Lid) 29 1 0EYF Washer, #10, Ext Tooth 30 1 05016955 Screw, #10-24 x 3⁄4”, PH, RD HD, Zinc 31 1 05021328 Washer, #10, Flat, Zinc 32 1 3149-6 33 1 3325-6-4 34 1 AQ66-DOTS-6X6 Screw, #8-32 x 1⁄2”, PH RDHD, Zinc (Control Harness Plug, Mounting Plate) Sending Unit, Pressure, Air Solenoid Assembly, 85A, Continuous Manifold, Air, 3-Port, 1⁄4” NPT Check Valve, 3⁄8” FNPT x 3⁄8” MNPT Washer, 3⁄8” I.D. x 1 1⁄4” O.D., Rubber (Enclosure Isolator) Plug, Countersunk, 3⁄8” MNPT Nipple, Hex, 3⁄8” NPT x 1⁄4” NPT Connector, 3⁄8” Air x 3⁄8” FNPT 15 00111479 Assembly Kit, Air Tank, 8” O.D. 3 2 1 10 6 8 12 7 11 5 9 4 Item Qty Part Number Description 1 4 05010643 Bolt, 3⁄8-16 x 1”, G8, HHCS, Zinc (Enclosure to Tank Brackets) 2 4 05020898 Nut, 3⁄8-16, GC, Top Lock, C&W 3 4 05021013 Washer, 3⁄8”, Flat, Mil-Carb SAE 4 2 3220-6-4 Bushing, 3⁄8” MNPT, 1⁄4” FNPT 5 1 8063K38 Valve, Schrader, 1⁄4” NPT 6 2 AQ64-DOT-4 7 2 AQ69-DOTS-4X6 Elbow, 90˚, Swivel, 1⁄4” Air, 3⁄8” MNPT 8 1 AQ69-DOTS-6X6 Elbow, 90˚, Swivel, 3⁄8” Air, 3⁄8” MNPT 9 1 KN21102 Drain Valve, 1⁄4” MNPT, 24” Cable 10 1 N1178AB Relief Valve, 150 PSI, 3⁄8” NPT 11 2 3220-8-6 Bushing, 1⁄2” MNPT, 3⁄8” FNPT 12 1 3750-6 Tee, Union, 1⁄4”, Air Tee, Street, 3⁄8” NPT 16 00108396 Harness Assembly, Control, Enclosure 00108397 Harness Assembly, Power 17 00111419 Harness Assembly, Control, Cab 18 OPTIONS 00111436 Mounting Kit, Air Tank/Compressor 1 2 Used to mount air system assembly under LH rear steps of crew cab & air tank under RH rear steps of crew cab. Typical Application: VH Towing Bodies & Pickups Item Qty Part Number Description 1 1 00111431 Mounting Plate, Air Tank 2 2 00110394 Bracket, Mounting, Compressor 00117367 Bracket Weldment, Inner, Air System Used to: • Mount air system assembly on inside of frame rails • Mount air tank & relocate air system Typical Application: Ambulance 19 OPTIONS 00126519 Air Dryer Assembly 9 7 8 2 3 10 12 6 Item Qty Part Number Description 1 1 00126515 Harness Assembly, Air Dryer (Not shown in above illustration, see page 21) 2 1 00126518 Bracket Weldment, Mounting, Air Dryer 3 2 05010692 Bolt, 1⁄2-13 x 13⁄4”, G8, HHCS, Zinc 4 2 05020847 Nut, 1⁄2-13, GC, Top Lock, C&W 5 4 05021005 Washer, 1⁄2”, Flat, Mil-Carb, SAE 6 3 05021307 Washer, 3⁄8”, Flat, Zinc 7 1 13241 8 1 3220-4-2 9 1 AD-DU4-58270 10 2 AQ69-DOTS-6X8 11 16’ C606-BLACK Tubing, Air Brake, 3⁄8”, Black (Not shown) 12 3 XXV4 Bolt, M10-1.25 x 25, G10.9, HHCS, Zinc Switch Assembly, Low Air Pressure Bushing, 1⁄4” MNPT, 1⁄8” FNPT Air Dryer Elbow, 90˚, Swivel, 3⁄8” Air, 1⁄2” MNPT 20 4 5 OPTIONS 00126515 Harness Assembly, Air Dryer 21 OPTIONS Air Dryer Electrical Schematic 22 OPTIONS Air Dryer Air Schematic 23 24 MTE Air Suspension System 3-Year Limited Warranty Monroe Truck Equipment (MTE) Limited Warranty Coverage x Structural fabricated components are warranted against defects and failure due to materials and workmanship for 3 years or 36,000 miles. x Powder-coat paint finish is warranted against cracking, checking, peeling, and delamination for 3 years or 36,000 miles. x Assembly and installation workmanship for MTE components is warranted for 3 years or 36,000 miles. x Purchased components (items not manufactured by MTE) are covered by the supplier’s warranty policy. Major components: o Firestone air springs are covered for 2 years or 200,000 miles, whichever comes first o Barksdale leveling valves are covered for 1 year, mileage unlimited. o ArvinMeritor shock absorbers are covered for 1 year or 100,000 miles, whichever comes first. o Thomas air compressors are covered for 1 year, mileage unlimited. Eligibility for Warranty Coverage x This warranty applies only to air suspension systems specified and installed by MTE or an authorized distributor. x The vehicle must be operated within the weight ratings for the axles (GAWR front and rear) and the overall chassis (GVWR). x Warranty period commences from the in-service date for the original owner. x Original owner must complete and submit the Warranty & Serial Number Registration Card within thirty (30) days of purchase. x The suspension components must be adjusted, maintained, and serviced according to the guidelines in the supplied owner’s manual. Exclusions x The 3-year limited warranty applies only to fabricated suspension components and excludes non-MTE components and accessories, which are covered by separate and specific warranties. x Any modifications or additions to the vehicle suspension that change the suspension height, suspension travel, or driveline angle may void the air-suspension warranty. x Any use or application of the suspension system for off-road driving, racing, or other purposes not specified, intended, or foreseen by MTE will void the airsuspension warranty. x Warranty does not apply to any product that has been transferred to another vehicle, altered, overloaded, abused, or misused. x Warranty does not apply to systems or components sold and used outside the United States and Canada. x Failure of any components resulting from or related to collisions or accidents is not covered. x Parts considered wear items and “consumables”, such as filters and light bulbs, are not covered by any part of this warranty. x This warranty is not transferable. Warranty Repairs Performed by MTE or Authorized Agents Warranty repairs shall be performed at an MTE facility or at an authorized distributor or dealer. MTE may, at its discretion, pick up and return the vehicle to the owner’s location or may request that the owner deliver the vehicle to the repair site. Warranty Repairs Performed by Non-MTE Entities MTE may authorize a third party to perform warranty repairs. Any such decision will be based on type of repair, distance to the nearest approved MTE repair site, and urgency of the repair. MTE must grant authorization and permission before a non-MTE entity begins repair or replacement of components. Warranty claims for unauthorized and unsubstantiated work may be denied. Peripheral, Incidental, and Consequential Damages and Claims The MTE limited warranty does not apply to damage and failure resulting from misuse, abuse, neglect, accident, improper customer/distributor installation, lack of maintenance, or acts of God. Any modifications by the buyer or any third party, without the prior written consent of MTE, may void this warranty. Operating conditions, or applications not made known to or contemplated by MTE at the time of delivery to the buyer may also void this warranty. Damages resulting from any other abnormal operation will not be covered by this warranty. Normal maintenance, wear, and consumable items are not covered under this warranty. MTE will not reimburse for lost time, business, or business opportunity, or for any loss of use related to warranty claims. MTE will not provide or pay for the use of a rental vehicle, equipment, or tools while warranty work is performed. MTE will not reimburse for equipment or tools that are damaged, lost, or missing in conjunction with a warranty claim. MTE is not responsible for and will not reimburse for mileage, fuel, and wear incurred in the process of driving the vehicle to a repair site or delivery to the end user location, nor for lost time incurred by an owner delivering and picking up a vehicle. This limited warranty is the sole and exclusive remedy for defective products manufactured and/or installed by MTE. 25 MTE Air Suspension System 3-Year Limited Warranty How to Obtain Warranty Service from Monroe Truck Equipment Making an Appointment for Warranty Service at an MTE Facility or Authorized Repair Site 1. Obtain the following information: x Vehicle Identification Number (VIN) x Type, model, and serial number of component or product requiring service x Number of original MTE Sales Order if available x Name of dealer that vehicle was purchased from if known x Date of purchase/in-service date if known x Detailed description of the problem 2. Call the MTE location where your truck was built. The build location will be marked on the yellow certification label in or near the driver’s door jamb. x Monroe, Wisconsin: 1-608-329-8437 (Warranty Dept.) or 1-800-356-8134 (ask for Warranty Dept.) x Flint, Michigan: 1-877-233-2030 (ask for Warranty Dept.) x De Pere, Wisconsin: 1-800-848-5400 (ask for Service Dept.) x Marshfield, Wisconsin: 1-800-882-1900 (ask for Service Dept.) x Joliet, Illinois: 1-800-892-7052 (ask for Service Dept.) x Cardington, Ohio: 1-419-718-4029 (ask for Service Dept.) 3. Discuss the problem with the Warranty representative to determine resolution and repair schedule. Please let the Warranty representative know if your vehicle was sold with an extended or other non-standard warranty policy! Requesting Authorization to Perform Warranty Work or Payment for Work Performed 1. Obtain the following information: x All of the information requested in item #1 above, plus: x Documented photographs for any physical damage. (paint, dents, etc.) x Inspection notes by MTE personnel or a third party representing MTE if necessary. 2. Call the MTE location where your truck was built. The build location will be marked on the yellow certification label in or near the driver’s door jamb. See the location list in item #2 above. 3. Discuss the problem with the Warranty representative to determine coverage and repair method. 4. The representative will grant permission to perform repairs if approved. 5. The representative will issue a Returned Goods Authorization (RGA) number. 6. Defective parts must be returned freight prepaid to MTE within ten days. 7. If the affected component was purchased from a non-MTE supplier, please allow extra time for MTE to contact and work with the supplier. Monroe Truck Equipment reserves the right to deny any warranty if the procedures detailed above are not followed. Proper documentation, including photos, must be provided in order for MTE to validate and approve any claim submitted after repairs are done. Policy revision/effective date: 02/18/09 26 NOTES 27 28 29 MONROE TRUCK EQUIPMENT 1051 W. 7th Street • Monroe, WI 53566 800-356-8134 • www.monroetruck.com 30 05090310 Rev. 11/26/10