Transcript
SV9100 Product Overview
Date: 02 November 2014 Version: 1.01
Contents 1.
PRODUCT SUMMARY ........................................................................................................................ 3
2.
VALUE PROPOSITION........................................................................................................................ 4
3.
POSITIONING....................................................................................................................................... 6
4.
DETAILED DESCRIPTION, OFFER TEXT ....................................................................................... 6
4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13
Powerful CPU Blade with Built-in Functionalities ..................................................................... 9 Easy Installation ......................................................................................................................... 9 UNIVERGE® SV9100 NetLink.................................................................................................... 10 UNIVERGE InMail ..................................................................................................................... 10 UNIVERGE SV9100 ACD ........................................................................................................... 11 Installation Type ...................................................................................................................... 11 SP310 Softphone ..................................................................................................................... 12 Business connect (BCT)............................................................................................................ 12 MyCalls .................................................................................................................................... 13 Mobility ................................................................................................................................... 17 Hospitality................................................................................................................................ 23 System Configuration .............................................................................................................. 24 Universal Blade Slot (2U Chassis) ............................................................................................ 27
SALES PRESENTATIONS ................................................................................................................. 28
5.
COMPATIBILITY ....................................................................................................................................... 29
5.1 Applications............................................................................................................................. 29 5.1.1 Telephony ........................................................................................................................ 29 5.1.2 Mobility ........................................................................................................................... 29 5.1.3 Business Communications ............................................................................................... 30 5.1.5 System Configuration Management................................................................................ 30 5.1.6 Voice and data Networking ............................................................................................. 30 5.1.7 Vertical Applications ........................................................................................................ 30 6.
LOGISTICS .............................................................................................................................................. 31
6.1 6.2 6.3 6.4 6.5
Hardware items ....................................................................................................................... 31 License items ........................................................................................................................... 33 Packages .................................................................................................................................. 34 MyCalls Items .......................................................................................................................... 35 MyCalls Packaged Items (Hardware + Software) .................................................................... 37
7.
PRICING .............................................................................................................................................. 38
8.
WARRANTY AND REPAIR ............................................................................................................... 38
9.
SERVICE AND SUPPORT .................................................................................................................. 38
10.
DOCUMENTATION AND TRAINING .......................................................................................... 39
10.1 Documentation ........................................................................................................................ 39 10.2 Training ................................................................................................................................... 40 10.2.1 Commercial Training....................................................................................................... 40 10.2.2 Technical Training........................................................................................................... 40
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1. PRODUCT SUMMARY The UNIVERGE® SV9000 Series Communication Servers from NEC creates new ways of generating revenue and increasing customer responsiveness while simultaneously improving efficiency and reducing costs. The SV9000 Series provides a solid foundation for building NEC’s UNIVERGE360 approach. NEC’s UNIVERGE 360 is our approach to help small to medium-sized businesses succeed at this accelerated level by placing people at the centre of communications. The UNIVERGE® SV9100 Communications Server is an integral part of this initiative. Designed to be both versatile and scalable for your growing business needs, the SV9100 supports TDM, IP, video, wired or wireless. Hospitality features, Voice Mail and Automated Call Distribution (ACD) have been integrated into the solution to deliver more value to this sector and these can together with a full range of high-powered features be transparently shared between branches or remote locations. Individuals, departments and locations can work more efficiently by using this feature to communicate seamlessly in real time. The UNIVERGE® SV9100 Communications Server is targeted at the small and medium sized business and supports between up to 896 users on a single site (refer to SV9100 Configuration guide). There are options for networking either between SV9100 systems or with other SV9100’s: NetLink, FeatureNet and K-CCIS, SIP trunk and QSIG. Refer to Configuration Guide for further information. The SV9100 has the flexibility to support your existing traditional circuit-switched technology and can be fully utilized to run in a pure IP environment, providing a migration path to pure IP while protecting your technology investment.
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2. VALUE PROPOSITION The UNIVERGE® SV9100 is very well suited to a small or medium sized company that is eager to take advantage of the many benefits provided by the diverse suite of features and applications. The SV9100 streamlines communication for the entire organization with its diverse suite of features and applications. It enables individuals, departments and locations to work more efficiently by ensuring seamless internal and external communications. The SV9100 provides converged communications – data, multimedia and voice – over one network. There is no need to run two sets of wires for voice and data; one wire does it all. The range of new applications such as Business ConneCT, MyCalls, Softphone, Mobility, Unified Messaging and OnBoard Applications provide the opportunity to grow the sale and deliver more value to the customer through expansion, add-on applications and a range of services. UNIVERGE® SV9100 is the best solution for your customer because: SV9100 embodies the strengths for which Japanese technology is respected worldwide: comprehensive functionality and outstanding reliability in a low cost package SV9100 supports IP telephony but also caters for existing networked PBXs, terminals and protocols so migration to IP can happen as fast or as gradually as the customer wants PC Pro Management provides easy but advanced management of an SV9100 solution delivering quality control, change management, security and fault management UNIVERGE® DT400 and DT800 series terminals are attractive and very easy to use DT800 series terminals support XML, opening the door to a huge range of applications Mobile Extension integrates mobile phones in the UNIVERGE® SV9100 allowing Mobile Phones to be part of the system and providing a single point of entry for customers and offering many systems features to the Mobile Phone users. A range of Mobility solutions including SIP DECT and VoWLAN An extensive range of applications for all business requirements providing features such as call accounting, call recording, skill based routing, contact centre, operator, softphone, screen pop, hospitality and many other functions. IP Telephony is now mainstream, delivering on the promise of lowered costs and increased flexibility. Small and Medium sized businesses want to realise these benefits now they have been proven by large enterprises. Converged communications, simple moves, adds and changes and enhanced mobility all play a part.
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Small and medium sized businesses want to present a “big company” image to their customers by providing efficient operators, helpful contact centres, readily contactable staff and advanced, IT-linked applications. They want to improve efficiency by making sure staff can work flexibly, are mobile and can collaborate easily with colleagues. UNIVERGE® SV9100 addresses this by providing powerful applications like:
Business ConneCT NEC’s all-in-one Unified Communications product, which allows employees to switch between various roles in the company: Contact Center Agent, Operator (Attendant) and Desktop user. The product is based on state of the art Microsoft .NET technology, runs on a single server while users can access the features on their desktop or telephone (mobile, DECT) terminals. The application comes as 1 DVD, with 1 easy installation. Additional features and more users can be enabled by simply activating more licenses – all software based!
MyCalls delivering powerful costing and billing, traffic measurement and user-performance analysis so that the customer can manage budgets, check telephone bills and analyse trends. Call recording options allow calls to be stored and played back for verification of details, training purpose, etc. As well as provide the system management features MyCalls also extends to users such as Operator Console users, CTI Desktop users. The SV9100 even comes with 512 Free MyCalls Desktop Lite users, offering call control, BLF and screenpop!
Softphone providing convenient, cost-effective mobility by means of a softphone, gives users the ability to act like a desktop phone from their PC.
PMS Lite An easy to use and install, excellent value Front Of House (FOH) management tool for hotels up to 75 rooms. Connects directly to the SV8100 via IP. No integration or adaptors required!
OnBoard Applications A series of applications running directly from the SV9100 CPU, no pc required! Toll fraud guard monitoring and blocking unwanted calls allowing you to control unexpected expense!
UNIVERGE® SV9100 can deliver all these benefits and many more to your customer.
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3. POSITIONING The UNIVERGE® SV9100 Communications Server is targeted at the small and medium sized business up to 896 extensions on a single site with a number of networking options available (refer to SV9100 Configuration guide).
4. DETAILED DESCRIPTION, OFFER TEXT Whether your business is small or medium-sized, the UNIVERGE SV9100 Communications Server is the ideal system to compete and grow your business over time. This powerful, robust, feature-rich solution is completely scalable and can be expanded to meet your communications needs both now and in the future. Designed to deliver next-generation, open standards-based solutions, it provide businesses the capability of offering advanced applications and the flexibility for growth. The UNIVERGE® SV9100 Communications Server is the platform for enhanced communications applications such as Softphone, Business ConneCT, Unified Messaging and Mobility. The SV9100 has the flexibility to support your existing traditional circuit-switched technology and can be fully utilized to run in a pure IP environment, providing a migration path to pure IP while protecting your technology investment. There are options for networking SV9100 systems: NetLink, Feature Net and K-CCIS, SIP trunking and ISDN QSIG (end point).
NetLink, allowing SV9100 nodes to be networked together over IP to act as a single distributed system with a single database offering seamless functionality and application operation. A maximum of 50 SV9100 units can be networked together. All networked nodes can be managed centrally. With NetLink the capacity of TDM extension is extended to 896 ports (refer to Configuration Guide). A Netlinked system supports survivability. When the IP network fails the SV9100 nodes will fall back to a stand-alone system operation, still providing connection to the PSTN and being able to make calls.
Feature Networking over IP (FeatureNet) is used to connect up to 50 (refer to Configuration Guide) SV9100 systems together, creating a large SV9100 Network.
K-CCIS (Key-System Common Channel Interoffice Signalling) up to 255 SV9100 systems together (refer to Configuration Guide).
SIP trunk can network SV9100 systems with other SIP PBXs assuming the SIP implementations are compatible.
ISDN QSIG can network SV9100 systems (as end points, not transit nodes) with other QSIG supporting PBXs over wired connections supporting Basic Call features.
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The UNIVERGE SV9100 is available in two chassis sizes 9.5” with three slots or 19” chassis with six slots. The interface boards are small and are front loaded in the UNIVERGE SV9100 chassis. The boards come with two screw pins that easily screw into the chassis. The connectors face the front of the chassis for easy access. The connector wires run through the front of the chassis, providing for easier installation. The 9.5” chassis provides 32 TDM extension ports. The 19” chassis provides 80 TDM extension ports and can be expanded, using three additional 19” chassis, to 368 TDM extension ports. Through IP connection and four additional 19” chassis, the system can be expanded to a maximum of 896 station ports. For IP extensions, only a single chassis is sufficient.
9.5 -inch Chassis
3slot 1PSU
TDM 32 ports IP
896 ports
19 -inch Chassis
6slot 1PSU
12slot 2PSU
24slot 4PSU
IP connection NetLink
80 ports
176 ports
368 ports
896 ports
896 ports
896 ports
896 ports
896 ports
To reach max. TDM capacity multiple nodes are connected using NetLink
The UNIVERGE SV9100 is designed to work with the DT400 series digital telephones and DT800 series IP telephones. Besides, the SV9100 can provide legacy line/trunk interfaces to support the existing Time Division Multiplexing (TDM) based infrastructure, such as analogue trunk lines, analogue networks (E&M) , digital trunk lines (ISDN) and digital networks (QSIG). Communications between legacy extensions and/or trunks and DT800 series IP telephones and/or IP networks are made via a VoIP daughterboard, which converts packet-based voice data to TDM-based voice data, and vice versa. Both peer-to-peer connections and TDM-based connections are controlled by the CPU blade. The CPU incorporates a built-in Device Registration Server (DRS) and a single interface point of IP connection to IP telephone, PCPro, TAPI and OAI servers.
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The following picture shows a simplified view of SV9100 system connectivity.
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4.1 Powerful CPU Blade with Built-in Functionalities The GCD-CP10 controls all the functions and operations of the SV9100 system. The system software is loaded in into the CD-CP00 memory and can be upgraded as new software becomes available. The GCD-CP10 functions are:
Call Control Server RTP Forwarding VoCoder Conversion (requires a VoIP Daughter card) Conference Bridge Server Voice Mail Server SIP Server
The GCD-CP10 also provides some interfaces for external equipment to be connected to the SV9100 system:
USB Memory Connection (used for upgrading software or downloading system data) Ethernet Cable Connection (for PC Pro or WebPro, CTI, etc.) 3.5mm Pin Jack for External Source Connection (Music On Hold, Back Ground Music, etc.) 3.5mm Pin Jack for External Connection (External speaker, etc.) RJ61 External Source Control Connection
4.2 Easy Installation For the O&M a PC application with enhanced user interface, called PC Pro or web based version WebPro, is used. The UNIVERGE SV9100 PC Pro/WebPro is an instrumental troubleshooting tool that empowers your system administrator to manage the communication server and provides them with the functionality needed to simplify communications. PC Pro/WebPro helps you manage your communication server simply and easily. SV9100 PC Pro/WebPro provides multiple user interface options. Standard View combines related settings on one screen, allowing quick setup of high-level tasks. Settings on these screens work together to provide users a better understanding of screen relationships. Standard screens are identified by name which clearly indicates their function. Another option is to use wizards to simplify programming. PC Pro/WebPro wizards chronologically group System Data and guide users during feature setup. PC Pro supports Quick Setup and provides easy setup (system data programming) for a basic and advanced system configuration in shorter time. Most boards are hot-swappable, reducing the down time of the PABX system in case boards are to added or replaced. Cable connectors (RJ-45 or RJ-61) are located on the front panel of each chassis and blade, increasing efficiency of the cabling work.
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4.3 UNIVERGE® SV9100 NetLink The NetLink feature allows up to 50 (refer to configuration guide) UNIVERGE® SV9100 Communications Servers to be linked together over a Data Communication IP Network, acting as one system. This results in resources and features being transparently shared between the Main Site and Remote Sites. Systems can be installed separately in one building, or between remote offices via a qualified IP network. With NetLink, the maximum system capacities apply (400 Trunks and 896 Stations); however the ports can be distributed between sites using SV9100 chassis (CHS2UG-EU) at each location. The advantage to NetLink over Feature Networking over IP (AspireNet) and K-CCIS is that the sites are viewed as a single image; therefore all features, applications and programming are supported between sites. For further details refer to SV9100 Configuration guide.
4.4 UNIVERGE InMail InMail is digitally integrated with the system’s central processing unit to provide increased speed and accuracy to the voicemail system InMail is ideal for SMB’s wishing to ensure that all callers get to the people and information that they need, without prohibitive hold times or dropped calls. It provides digitally-integrated voice messaging capabilities and Automated Attendant features to meet an SMB’s communication needs both now and in the future. Messages and greetings (including MOH) can be uploaded/downloaded easily using WebPro. The InMail solution includes the following essential Voicemail and Automated Attendant features: Voicemail: Conversation Recording Answering Machine Emulation Fax Detection Interactive Softkeys Message Count Display Programmable Voice Prompts Three Personalized Mailbox Greetings Message Forwarding Announcement Mailbox for One-Way Information Remote or Local Message Notification (on- or offsite) Remote Programming via WebPro/PCPro Auto-Help Voice Prompts Auto-Forward to mailbox Programmable Individual Security Code Real Time and Date Stamp One-Touch keys for Mailbox Access, Message Retrieval, Message Forwarding One-Key Call to Sender Confidential/Urgent/Future Message delivery options Guest & Group/Department mailbox types Voice to e-mail notification (optional send of wav file)
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Automated Attendant: Answer Schedule Tables Park and Page Capture Caller ID Flexible answering based on trunk time-of-day and day-of-week Single digit transfer Individual trunk greetings Three Day, Night and Holiday Greetings Hospitality The InMail can also be used in a hospitality environment providing mailboxes for Hotel rooms, on check in by a new guest, any language, greetings and messages set/received by the previous guest are returned to default/deleted.
4.5 UNIVERGE SV9100 ACD The SV9100 ACD facilitates handling high call volume with a minimum number of resources while reducing caller hold time and distributing call volume evenly among employees. Callers are given the option of either immediately leaving a message for agent call-back, or holding for an agent. Those who wish to hold, hear initial and repeating announcements encouraging them to remain in the call queue. This prevents callers from hanging-up and reduces lost calls, thereby helping improve employee efficiency and streamline staffing. The SV9100 ACD supports you in improving performance and service levels by adding efficiency enhancing features:
Calls are routed to the longest waiting free agent and if all agents are busy the calls are held in a call queue. You determine how long that call queue should be. If it is set to six calls, then the seventh caller will receive a busy tone. Alternatively, after a preset time, queued callers can be routed automatically to an overflow group or staff, further encouraging flexibility. If using the Skill Based Routing option calls are delivered based on the skill level of the agent, offering to the highest skilled for that group first. Using the SV9100 InMail Voice Response module, holding messages and/or music can be played to waiting callers to reduce abandoned call levels, or they can be requested to leave a voice message. The SV9100 ACD can be configured to enable callers waiting in queue to dial another extension, ACD Group, or voice mail box during message playback. The supervisor can be alerted to waiting times exceeding target thresholds, therefore allowing management action to be taken. Callers presented with customized choices tend to be more satisfied with the level of service received.
When used in conjunction with the MyCalls Call Centre Product giving Real time Status, Reporting and control, gives a powerful Call Centre Solution.
4.6 Installation Type To meet the specific needs of the customer’s environment, the SV9100 provides the various installation methods as follows: Floor mounting installation Wall mounting installation 19 inch rack mounting installation (19 inch chassis only)
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4.7 SP310 Softphone With the SP310 Softphone, users can make and receive calls via their PCs. When an incoming call is received, the Softphone automatically launches, and audio output is heard through the PC speakers. Users can have confidence that they are not missing calls, even while they are not wearing their headsets.
4.8 Business connect (BCT) Business ConneCT is an all-in-one Unified Communication solution that provides Operator, Contact Centre and Employee functionality on one server, using one database and a single user interface. This scalable, flexible and robust UC solution is ideally suited to meet the dynamic business communication needs of today. Business ConneCT offers: • Contact Center • Operator • Employee • Presence Management • Extensive Directories • Phone Control • Integrated Voicemail • Instant Messaging • DECT Corporate Directory (through the unique integration with NEC’s IP DECT product) • Single Server • Easy to Install • Single point of Management • Little Training • DECT Messaging (through the unique integration with NEC’s IP DECT product) • Multi Lingual • Extensive Reporting • Skill Based Routing • E-mail Routing • Call Routing • Back Office Integrations • Supports all NEC PBX platforms and terminals
For further information on BCT, please refer to Sales Literature on BusinessNet and Prophix
For UK UCB is used as an alternative solution.
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4.9 MyCalls MyCalls is a complete call management package that can be used monitor phone system activity and performance. It works by gathering call information from the SV9100 and storing it in a database. The MyCalls application can then be used to run reports and view real time information from the MyCalls database. As well as provide the system management features MyCalls also extends to users such as Operator Console users, CTI Desktop users. The SV9100 even comes with 512 Free MyCalls Desktop Lite users, offering call control, BLF and screenpop! There are different levels of the product available starting from MyCalls up to MyCalls Call Centre. A summary of the features in the different levels of the product are as follows: MyCalls Real Time Status displays for Extensions, DDI’s and trunks. Real Time Statistics, Single Value Windows and Combination Value Windows Basic Alarms Basic Reporting
MyCalls Call Manager All the features of MyCalls plus: Enhanced reporting Enhanced alarms Call costing Users Licensable options for Wallboards / Additional application users Ability to add call recording Presence MyCalls Enterprise All the features of MyCalls Call Manager plus: Multi-site capable Scalable up to approx. 300 PBX’s
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MyCalls Call Centre / Agent Control All the features of MyCalls Call Manager plus: Reporting on ACD working on the SV8100 Detailed ACD group / Agent reports Login to ACD using MyCalls Agent Control ACD Supervisor users Active agent control Skill Based routing management
MyCalls Call Recorder Allows call playback of recorded calls through MyCalls Exclude calls from recording based on DDI / Extension / CLI Configurable user playback options
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MyCalls Desktop Adds CTI functionality to MyCalls or MyCalls Call Manager Allows screen pop into CRM databases Call Control (Dial, Answer, Hold etc) Free Dial (highlight number and dial) Phone Book Action Buttons (Speed Dial BLF) Call Playback
MyCalls Desktop Lite Adds CTI functionality to MyCalls or MyCalls Call Manager Allows screen pop into Outlook Call Control (Dial, Answer, Hold etc) Free Dial (highlight number and dial) Phone Book 10 Action Buttons (Speed Dial BLF) 512 free with SV9100
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MyCalls Console Operator position Single User Integrates with MyCalls Desktop, Call Recording, Presence, Instant messaging System features available with a single click : Night modes, service code… Priority based on queuing time MyCalls Reporting Effectively Queue calls and deliver to one or more Operators Fail over to single destination for all DDI’s BLF same as MyCalls Desktop Drag and drop calls from any number of queues Selectively answer and handle calls from DDI queues Direct calls to users based on their Presence settings Send auto complete emails to users who can not be reached Send quick chat messages to users Advanced User Multiple User Automatic / Manual routing : Auto delivers to Operator based on longest idle Wrap-up Feature : free time after a call Priority on DDI / CLI : VIP calls marked as higher priority calls Same Operator Routing : Same CLI calls routed to same operator Fail over per DDI : Different destinations if the operator logs out
For further details on MyCalls, please refer to Sales literature and Prophix.
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4.10 Mobility A number of mobility options are available on the SV9100. These solutions allow a portable handset to be used in and out of the office while still allowing high feature levels. IP DECT VoWLAN Mobile Extension IP DECT Business Mobility IP DECT is a solution that combines the benefits of IP telephony with the superior quality and facilities of the well-established DECT technology, providing perfect voice quality, seamless handover between cells and a secure air interface. With Business Mobility IP DECT, a single converged network can be used to provide both fixed and wireless telephony, thus reducing dedicated cabling requirements to the bare minimum. IP DECT has considerable cost benefits over competing technologies in that it saves on cabling costs by using a converged network, has built in handover between cells and built in high quality of speech thus removing the requirement for expensive WLAN servers and requires significantly fewer Access Points than a VoWLAN solution. In addition to this the handsets are extremely cost effective, are robust and have a long battery life. This is vital in various environments such as hoteliers can deploy DECT handsets to all mobile staff. All of this ensures the cost of ownership of the solution is as low as possible. Access Points All DAPs (DECT Access Point) are connected directly to the LAN and are powered via Power over Ethernet IEEE802.3af. AP400S 12 Voice channels Maximum of 4 AP400S can be installed in a DECT system SIP/ISIP support Voice compression G.729 not available AP400C 12 channels Voice compression G.729 not available Text & alarm messaging via DMLS AP400 12 channels Voice compression G.729 available with optional G7a card Text & alarm messaging via DMLS AP400E Same features as the AP400 but with a directional antenna support Outdoor box must also be used with the AP300E AP400E Outdoor Box The AP400E outdoor box is a box offering additional protection to the AP400. This box is mandatory for the AP400E and the external directional antennas, but can also be applied for an AP300. The outdoor box supports a temperature range of -15°C to +50°C, a relative humidity of 5 to 95% and is compliant with IP66
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Licensing with R6 DAP software and the AP400 range Licensing mode is selected at the time of installing the DAP Manager software. No licenses are required with the AP400S AP400C/AP400/AP400E can be installed with/without licenses. If Non-license mode is enabled there is no need for the Capacity license, DECT Messaging is supported using the existing R5 DMLS license. If licensing mode is enabled on the DAP Manager then the DAP Capacity license is required, the other optional feature licenses are: DECT Messaging is scalable 10/50/100/250 DAPs DECT Location is scalable 10/50/100/250 DAPs DECT Upgrade is scalable 10/50/100/250 DAPs DAP Controller Redundancy DAP Controller local survivability I755x Handset (Project based only) Licenses for R6 are registered on the LMS using the PARI code to identify the IP DECT system.
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DAP Manager Application No limitation on quantity of Access Points that can be supported Supports up to 100 handsets in an AP400S installation and up to 896 handsets in an AP400/AP400C installation Can be used with AP300/C/E and AP400/S/C/E Multi-site/branch office supported Need to have the DAP Controller PC on site DMLS available with the DAP Manager DECT Messaging and Location Services are available. Messaging Normal/Urgent/Very Urgent messaging Broadcast Messaging Location External application is required for location detection.
DAP Lite Manager Application Supports up to 16 Access Points Supports up to 50 handsets Can be used with AP300/C/E and AP400/S/C/E Single site only, no branch office Web interface for management & adding/removing handsets, no need to have the DAP Controller PC on site DAP Controller will only be required for initial setup or adding a new DAP
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DECT Handsets A maximum of 896 IP DECT handsets can be connected. Note – the maximum also includes other IP/SIP terminals.
G266
G566
Healthcare Industry I755
Healthcare Hospitality M155v
Calling name/number, call logging
√
√
√
√ (no logging)
SOS alarm key
√
√
√
√
Loudspeaker mode
√
√
√
√
Charger rack
√
√
√
-
Internal Directory
200
200
200
5
Central Directory
√
√
√
-
Messaging
-
√
√
√
Location detection
√
√
√
√
IP40
IP40
IP54
IP20
Bluetooth headset
-
-
√
-
Man-down
-
-
√
-
Positioning
IP class
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4.10.1 Single Cell DECT Using the proven technology of DECT and the flexibility of digital extension port connection the DECT offering allows a future proof and reliable solution for any office. The Radio Fixed Part (RFP) plugs directly into a digital extension port and provides one channel for the DECT handset. The DECT handset has 8 function keys with busy lamp indication, these have the same features as the function keys on the digital terminals. Headset port Vibrator ring 5 Languages (English, French, German, Italian, Spanish) Handsfree 2 line LCD with feature icons Backlit keypad and display 4 Fixed feature keys (Hold, Conference, Transfer & Redial) Belt clip included Talk time 12 hours Standby 6 days Keys are programmed on the SV9100 – same keys as the Digital Terminal Range: 50m indoor 200m outdoor
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VoWLAN The MH150 Handset can be used to provide standard SIP telephony functionality.
Mobile Extension Mobile Extension is a superb way of keeping one point of contact wherever you are. Typically used with a GSM handset but can be used with many other phone connections. It effectively allows your mobile phone to become an extension of the office system, DDI calls ring through the SV9100 to your phone so only one point of contact required. While on a call you can place the call on hold (plus many other features) and transfer to a deskphone in the office. By calling in on your own DDI from the mobile you can access dialtone and perform and dial out as though on the premises. An excellent solution for those out of the office on a regular basis.
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4.11 Hospitality A number of hospitality options are available on the SV9100. PMS Lite PMS Adaptor Tiger Cub/Pro PMS Lite PMS Lite is a complete Front Of House (FOH) solution, providing the Hospitality Software for managing such functions as reservations, check in/out etc. The software interface directly to the SV8100. For Hotels up to 75 rooms this is an ideal easy to install easy to manage solution. PMS Adaptor The PMS Adaptor is an external connecting via IP to the SV9100 and Front Of House software. It converts the proprietary SV9100 Hotel/Motel interface to a Fidelio FIAS interface allowing FIAS compliant FOH software to integrate with the SV9100. Tiger Cub/Pro Tiger Cub/Pro is middleware for integrating a large number of FOH interfaces rather than FIAS. It converts the SV9100 Proprietary Hotel/Motel interface to that required by the FOH package. This is a very flexible solution allowing almost any Hotel software to integrate with the SV9100.
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4.12 System Configuration The SV9100 consists of one or more 2U Chassis depending on the system configuration. The first 2U Chassis always mounts a CPU blade. Optionally various Legacy Line/Trunk Blades, Application Blades are mounted. The CPU blade in 19” 2U Chassis can control maximum four (4) 2U Chassis, including the chassis the CPU is mounted in. When for legacy line/trunk blades more chassis are required than can be supported by a single CPU, the NetLink feature come in place to combine 2 stacks of 2U chassis to one single system. System configuration is done using the Prophix tool. Based on the user input with respect the required quantity of extension, the type and needed functionality the Prophix tool calculates the required hardware, licenses and recommends a shelf layout how the diverse boards should be mounted to have a proper working system. Just for information, some maximum system capacity figures with respect to configuration rules are listed below. Please take note that this information is only for information and might not be complete for specific cases. SV9100 Maximum System Capacities – Extension and Trunk Interfaces, Channels 9.5” 19” Number of: x1 x1 x2 x3 x4 (3 slots) (6 Slots) (12 Slots) (18 Slots) (24 Slots) Digital Extension Ports 32 80 176 272 368 Analogue Extension Ports 32 80 176 272 368 (-24V) Analogue Extension Ports 8 20 44 68 92 (-48V) IP Extensions 896 896 SIP Extensions 896 896 Analogue Trunks 16 40 88 136 184 ISDN BRI Trunks 16 40 88 136 184 ISDN PRI Trunks 60 90 180 180 180 IP Trunks 400 400 VoIP Channels 256 256 InMail Voice Mail 16 16 Channels V90 Modem 1 1
Copyright 2014 NEC EnterpriseSolutions
System Maximum 19” only
896
400 256 16 1
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SV9100 Maximum System Capacities – Boards Hardware Number of slots for Interface Cards
9.5” Chassis with CPU
19” Chassis with CPU
19” Chassis without CPU
2 slots
5 slots
6 slots
1 1
1 1
0 0
1
1
0
0
0
1
2
5
6
2
5
6
2
5
6
2
5
5
2
5
6
2
5
5
2
5
5
2
5
6
2
5
6
2
5
6
2
5
6
2
5
6
2
5
6
2
5
6
Comments
Common Control Boards GCD-CP10 GPZ-IPLE VoIP Gateway channels. GPZ-BS10 3-jack Expansion Board for Controlling Chassis GPZ-BS11 1-jack Expansion Board for Expansion Chassis
Mounted on CPU card
Cable for connection to GPZ-BS10 included in package
Extension Interface Boards GCD-4LCF 4x Single Line Telephone Interface board GPZ-4LCF 4x Single Line Telephone Interface daughter board GCD-8LCF 8x Single Line Telephone Interface board GPZ-8LCF 8x Single Line Telephone Interface daughter board GCD-8DLCA 8x Digital Telephone Interface board GPZ-8DLCB 8x Digital Telephone Interface daughter board GCD-16DLCA 16x Digital Telephone Interface board GCD-4DIOPB 4x -48V Single Line Telephone interface board GCD-LTA 8x Digital & 2x Single Line Telephone interface board
Mounted on either CD4LCA or CD-8LCA board
Mounted on either CD4LCA or CD-8LCA board.
Mounted CD-8DLCA board.
An optional GPZ-4COTE or GPZ-2BRIA can be installed as daughter board on this card.
Trunk Boards GCD-4COTA 4x Analogue Trunk with Loop Start board GPZ-4COTE 4x Analogue Trunk with Loop Start daughter board GCD-4ODTA 4 x E&M Interface board GCD-2BRIA 2x Basic Rate Interface Circuit board GPZ-2BRIA 2x Basic Rate Interface Circuit daughter board Copyright 2014 NEC EnterpriseSolutions
Mounted GCD-4COTA board.
Mounted GCD-2BRIA board.
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GCD-PRTA 1x Primary Rate Interface board
2
3
3
2
3
3
2
5
23
This card is also used for QSIG networking
Option Boards GCD-ETIA 8 port switching hub with power over Ethernet GCD-PVAA Base card for apps such as PMS
Base card for applications. Only one of the PVAA can be used for PMS
SV8100 Maximum System Capacities – Memory & License Relation The SV9100 allows upto 64 ports to be used before requiring a System port license (BE114042).
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4.13 Universal Blade Slot (2U Chassis) The 2U Chassis is used for legacy line/trunk blades. One 2U Chassis provides 6 universal blade slots. Also, these blade slots can be used for application blades. 19” Chassis Item Dimensions (W x D x H) Weight Input Power Slot Operating Conditions
Cooling
Specification 430 mm x 400 mm x 88 mm Approx. 8.2 Kg (when all slots occupied, however, no built-in battery included) AC 100V – 240 V (Automatically adjusted) 6 option Slots Ambient Temperature: 0 – 40 degree centigrade (When the ambient temperature will exceed this value during the holiday or the night, an air conditioner is required.) Relative Humidity: Less than 90% (non-condensing) Cooling by FAN
9.5” Chassis Item Dimensions (W x D x H) Weight Input Power Slot Operating Conditions
Specification 460x290x210mm Approx. 3.7 Kg (when all slots occupied, however, no built-in battery included) AC 100V – 240 V (Automatically adjusted) 3 option Slots Ambient Temperature: 0 – 40 degree centigrade (When the ambient temperature will exceed this value during the holiday or the night, an air conditioner is required.) Relative Humidity: Less than 90% (non-condensing)
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5. SALES PRESENTATIONS A number of Sales Presentations are available on BusinessNet as below Name SV9100 Pre-Sales Training - Migration - 10 - Overview SV9100 Pre-Sales Training - Migration - 20 - Features and Applications SV9100 Pre-Sales Training - Migration - 30 - Terminals SV9100 Pre-Sales Training - Migration - 40 - Business Mobility SV9100 Pre-Sales Training - Migration - 50 - Installation and Migration SV9100 Pre-Sales Training - Migration - 60 - Price Module The above presentations can be found via Sales Presentations
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COMPATIBILITY 5.1 Applications The SV9100 supports a wide range of applications, some embedded in the SV9100 itself (E), some that can be added in-skin through an extra card in the SV9100 chassis (I), others that use a separate PC (PC) or using a PC client server approach (PC/S). These applications fall into several groups Telephony Mobility Business Communications Call Management and Accounting System Configuration Management Voice and data networking Vertical Applications 5.1.1 Telephony Function
Product
SoftPhone A PC can be used to make and accept calls and media is handled by the PC and connected peripherals. Video Conference Conduct a video call with other users Automatic Call Distribution Facilitates the handling of high call volume with a minimum number of resources Interactive Voice Response/Auto Attendant
UNIVERGE® SV9100 SP310 Softphone
Operator Console authorised employee can act as a telephone operator, connecting callers, handling messages and locating staff. A single user interface makes it easy to combine operator tasks with other work
UNIVERGE® SV9100 MyCalls Console
Contact Centre
Business ConneCT
UNIVERGE® SV9100 UNIVERGE® SV9100 ACD UNIVERGE® SV9100 ACD + MyCalls UNIVERGE® SV9100 InMail
PC
e E E + PC E
PC
PC/S
A Complete contact Centre, including Operator console, employee and unified messaging solutions with mobility and database integration.
5.1.2 Mobility Function On-Premises Mobile Phones
Product UNIVERGE® IP DECT
E
UNIVERGE® SV9100 MH150 Handset
E
UNIVERGE® SV9100 Mobile Extension
E
UNIVERGE® SV9100 SP310 Softphone
PC
- DECT
WLAN Telephony – VoIP IP using wireless devices Mobile Phone Integration Mobile phone users become integrated with the PBX and can be reached via a single number, use PBX features as fall back on busy, transfer, etc
Softphone Check voicemail and place calls while being online using a high-speed connection
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5.1.3 Business Communications Function Unified Messaging All voice and e-mail messages are directed into one inbox Contact Centre
Product UNIVERGE® SV9100 InMail Business ConneCT
E PC/S
A Complete contact Centre, including Operator console, employee and unified messaging solutions with mobility and database integration. Call Centre
Boost customer service and agent productivity by routing calls based upon what line has the longest idle, and the time of day the call is received, etc.
5.1.5 System Configuration Management Function Communication Server Configuration Management Communication Server Configuration Management
5.1.6 Voice and data Networking Function HUB supporting Power over Ethernet (PoE) 802.3af compliant
5.1.7 Vertical Applications Function Hospitality Management Integrate business processes based on specialized roles within an hospitality organization Hospitality PMS Integration Allows specific applications to integrate with business processes based on specialized roles within an organization.
Copyright 2014 NEC EnterpriseSolutions
UNIVERGE® SV9100 ACD UNIVERGE® SV9100 ACD + MyCalls
E E + PC
Product UNIVERGE® SV9100 WebPro UNIVERGE® SV9100 PCPro
E PC
Product UNIVERGE® SV9100 InSwitch
I
Product UNIVERGE® SV9000 Series Hospitality Management
E
UNIVERGE® SV9000 Series Hospitality Management
E
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6. LOGISTICS 6.1 Hardware items Article code
Description
Function
BE113016
GPZ-BS10
Chassis expansion board for controlling chassis
BE113017
GPZ-BS11
Chassis expansion board for expansion chassis
BE113018 BE113020 BE113434
GCD-8DLCA GCD-16DLCA GCD-4LCF
BE113436
GPZ-4LCF
BE113435
GCD-8LCF
BE113437
GPZ-8LCF
BE113026 BE113028 BE113033 BE113034 BE113037 BE113019 BE113040 BE113042 BE113045
GCD-4COTA GPZ-4COTE GCD-2BRIA GPZ-2BRIA GCD-PRTA GPZ-8DLCB GCD-4DIOPB GCD-4ODTB GCD-ETIA
8x Digital Telephone Interface board 16x Digital Telephone Interface board 4x Single Line Telephone Interface with Message Waiting and CID support board 4x Single Line Telephone Interface with Message Waiting and CID support daughter board 8x Single Line Telephone Interface with Message Waiting and CID support board 8x Single Line Telephone Interface with Message Waiting and CID support daughter board 4x Analogue Trunk with Loop Start board 4x Analogue Trunk with Loop Start daughter board 2x Basic Rate Interface Circuit board 2x Basic Rate Interface Circuit daughter board (2B+D) 1x Primary Rate Interface board (30B+D) 8x Digital Telephone Interface daughter board 4x -48V Single Line Telephone interface board 4 x E&M Interface board 8 port switching hub with power over Ethernet PVAA Card allows application such as PMS PMS SW on CF card to fit to PVAA 19” 2U 6-slot Chassis for EU 8x Digital & 2x Single Line Telephone interface board 9.5” 2U 3-slot Chassis for EU SV9100 Main Processor Board VoIP Gateway channels; mounted on CPU 1GB SD Card inserted into CPU, carries main software an InMail 4GB SD Card inserted into CPU, carries main software an InMail External (long term) battery box 19” Black Front cover, to cover cables, SV8100 cards Interconnection plate for 2U Chassis 19” Rack mount kit for 2U 6-slot chassis Floor mount set Wall mount set for 6 slot chassis Build-in Battery Mount kit for 6 slot chassis Cable set for CHS2U BATT MTG KIT Internal battery set for 6 Blade Chassis 2.3AH Battery, Backup time: Approx. 10 min. External Battery Connection Cable Battery for CHS LARGE BATT BOX; Per set 2 batteries are required, max 3 set in one box. 9.5” Black Front cover, to cover cables, SV8100 cards Small Battery Box
BE113050 EU000174 BE112988 BE113170 BE113296 BE113218 BE113281
GCD-PVAA AKS-PVA PMS CF CHS2UG-EU GCD-LTA CHS2UG B-EU GCD-CP10 GPZ-IPLE
BE113286
SD-A1 EU
BE113287
SD-B1 EU
BE113149 BE113068 BE106414 BE106405 BE106406 BE106407 BE106403 BE106737 960012094 000 BE106738 960012095 000 BE113150 BE113148
CHSG Large Batt Box CHS2UG Front Cover CHS2U Joint bracket kit CHS2U Rack mount kit CHS Base Unit CHS1U/2U Wall mount kit CHS2U Batt Mtg kit CHS2U Batt CA Int BATTERY SET 2x12V 2.3 AH CHS Batt CA Ext-A Battery 12V 7AH CHS2UG B Front Cover CHS2UG B Small Batt
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Box
Door Phone device for use with IP1WW-2PGDAD 2port-Paging/ Door phone/ Audio adapter 40 port 2 wired RJ45 19" patch panel
FFNEC50 FFV24NEC BK
DX4NA Doorphone IP1WW-2PGDAD 40 Port RJ45 Patch Panel, black 24 Port RJ45 Patch Panel, black
EU000083
Mains lead UK plug
BE106915
IP1E-1SLTAD CHSG BLANK SLOT COVER KIT (BUS) CHS2UG BLANK SLOT COVER KIT BATTERY SET 2x12V 0.8 AH
Mains lead for UK Digital to Analogue Extension interface adapter Cover for BS slot
BE109741 BE106902
BE113444 BE113121 960012093 000
Copyright 2014 NEC EnterpriseSolutions
24 port 2 wired RJ45 19" patch panel
Plate and screws to cover blank slot BATTERY SET 2x12V 0.8 AH
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6.2 License items Article code
Description
Function
BE114042
SV9100 SYSTEM PORT-01 LIC
BE114044
SV9100 VERSION LIC (R2)
BE114497 BE114054 BE114055 BE114151 BE114058 BE114065 BE114066
SV9100 IP PHONE DT-01 LIC SV9100 IP PHONE-01 LIC SV9100 MOBILE EXT-01 LIC SV9100 MULTI DEVICE-01 LIC SV9100 SOFTPHONE-01 LIC SV9100 IP TRUNK-01 LIC SV9100 NETWORKING-01 LIC
BE114067 BE114068 BE114070 BE114071 BE114073 BE114074 BE114075 BE114076
SV9100 NETLINK NODE-01 LIC SV9100 ENCRYPTION LIC SV9100 VIDEO MCU LIC SV9100 HOTEL LIC SV9100 REMOTE CONF-01 LIC SV9100 ACD AGENT-01 LIC SV9100 ACD P-EVENT LIC SV9100 ACD SKILL/CID BASE LIC
BE114152 BE114077 BE114078 BE114079 BE114081 BE114082 BE114083 BE114498 BE114499 BE114500 BE114501 BE114502 BE114084 BE114099 BE114053 BE114503 EU901001 BE114072
SV9100 ACD WHISPERING LIC SV9100 OAI LIC SV9100 1ST PARTY CTI-01 LIC SV9100 3RD PARTY CTI LIC SV9100 XMLPRO LIC SV9100 INMAIL VRS PORT-01 LIC SV9100 INMAIL VM BOX-01 LIC SV9100 INMAIL VM BOX-50 LIC SV9100 INMAIL VM BOX-100 LIC SV9100 INMAIL VM BOX-200 LIC SV9100 INMAIL VM BOX-400 LIC SV9100 INMAIL VM BOX-896 LIC SV9100 INMAIL EMAIL CLT-01 LIC SV9100 PVA-PMS EU LIC SV9100 HW MIGRATION LIC LK-SV9100 MYCALLS DESKTOP LITE SV9100 3rd Party NEC IP PHONE01 LIC SV9100 PMS LIC
Port Capicity license required for each port over 64 Version license giving latest features. A version licensehas to be installed on the SV9100 to allow any other license to be loaded. IP Terminal (Including Softphone) per port IP Terminal or 3rd Party SIP Telephone per port Mobile Extension Multi Device (One Number Feature) license Softphone License (Requires IP license also) IP trunk License K-CCIS and Feature Network over IP (AspireNet) per channel License allow connection of another SV9100 License for Encrypted speech from DT700/800 License for Video Conferencing License for Hotel/Motel Functionality License for a remote conference License for an ACD Agent P Events Application Interface license License for ACD Skill Based Routing and CID routing License for ACD Whispering Feature Open Application Interface License for BCT 1st Party CTI interface user license 3rd Party CTI interface license License for XMLPro interface License for extra VRS ports (2 free with SV9100) License for an InMail Mailbox License for InMail Mailbox (50) License for InMail Mailbox (100) License for InMail Mailbox 200) License for InMail Mailbox (400) License for InMail Mailbox (896) License for an InMail VM to e-mail user License for PMS operation on the PVAA card License to allow SV8100 Hardware License for MyCalls Desktop Lite (512 Free) License for SIP extension (DECT, BCT, UCB) License for PMS Interface
Copyright 2014 NEC EnterpriseSolutions
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6.3 Packages Prophix takes care of all necessary items to be ordered, however if ordering via any other method then the following packages have been set up to contain the relevant items.
Article code EU000286EU
Description
Function
SV9100 Starter Pack EMEA
1 x GCD - CP10 - BE113218 1 x SD -A1 EU - BE113286 1 x CHS2UG-EU - BE112988 1 x SV9100 VERSION LIC (R2) - BE114044 My Calls Desktop Lite - BE114503 (512 users + 3rd Party CTI license)
EU000287
SV9100 Main Processor (GCD-CP10)
EU000286GB
SV9100 Starter Pack UK
BE113296UK BE112988UK
SV9100 9.5" Chassis CHS2UG B-EU SV9100 Chassis 2U CHS2UG-EU
Copyright 2014 NEC EnterpriseSolutions
The following licenses are included on the Processor from the factory. 4 x SV9100 IP PHONE-01 LIC - BE114054 4 x SV9100 IP TRUNK-01 LIC - BE114065 4 x SV9100 MOBILE EXT-01 LIC - BE114055 SV9100 Main Processor Board Including Version license and Desktop Lite. Note, this code was made to ensure get the extra licenses with the processor. 1 x GCD - CP10 - BE113218 1 x SD -A1 EU - BE113286 1 x CHS2UG-EU - BE112988 1 x SV9100 VERSION LIC (R2) - BE114044 1 x Mains lead UK plug - EU000083 My Calls Desktop Lite - BE114503 (512 users + 3rd Party CTI license) The following licenses are included on the Processor from the factory. 4 x SV9100 IP PHONE-01 LIC - BE114054 4 x SV9100 IP TRUNK-01 LIC - BE114065 4 x SV9100 MOBILE EXT-01 LIC - BE114055 UK 9.5" 3-Slot chassis (EU) with 1 x EU000083 Mains lead UK plug 19" 2U 6- Slot Chassis (EU) 1 x EU000083 Mains lead UK plug
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6.4 MyCalls Items Article code EU400001 EU400002 EU400003 EU400004 EU400005
Description LK-SV9100-MyCalls-1st-Year Lic LK-SV9100-MyCalls-Annual-Renewal LK-SV9100-MyCalls-Call Manager LK-SV9100-MyCalls-Add. App. User LK-SV9100-MyCalls-Add App. Users 5
EU400012
LK-SV9100-MyCalls-CC 5 Agents
EU400013
LK-SV9100-MyCalls-CC 10 Agents
EU400014
LK-SV9100-MyCalls-CC 20 Agents
EU400015
LK-SV9100-MyCalls-CC 30 Agents
EU400016
LK-SV9100-MyCalls-CC 40 Agents
EU400017
LK-SV9100-MyCalls-CC 50 Agents
EU400018
LK-SV9100-MyCalls-CC Add. Ag.10
EU400019
LK-SV9100-MyCalls-CC Add. Agent
EU400020
LK-SV9100-MyCalls-Add. ACD Sup.
EU400021
LK-SV9100-MyCalls-Add. ACD Sup. 5
EU400044
LK-SV9100-MyCalls-Agent Control
EU400071 EU400095 EU400096
LK-SV9100-MyCalls-Wallboard LK-SV9100-MyCalls-Desktop 5 User LK-SV9100-MyCalls-Desktop 10 User
EU400097
LK-SV9100-MyCalls-Desktop 25 User
EU400098
LK-SV9100-MyCalls-Desktop 50 User
EU400099
LK-SV9100-MyCalls-Desktop 100 Usr
EU400100
LK-SV9100-MyCalls-Desktop 512 Usr
EU400107 EU400108 EU400109 EU400101
LK-SV9100-MyCalls-Desktop Add. 5 LK-SV9100-MyCalls-Desktop Add.10 LK-SV9100-MyCalls-Desktop Add. 25 LK-SV9100-MyCalls-Desktop Adv.
EU400102 EU400010
LK-SV9100-MyCalls-Netlink Node LK-SV9100-MyCalls-Enterprise
EU400034 EU400035
LK-SV9100-MyCalls-Console 1 User LK-SV9100-MyCalls Console Adv.
EU400036 EU400037 EU400038
LK-SV9100-MyCalls Cnsl Sing Ver Upg LK-SV9100-MyCalls Cnsl Any Ver Upg LK-SV9100-Rec.Start-Stop
EU400039
LK-SV9100-Presence User
Copyright 2014 NEC EnterpriseSolutions
Function MyCalls Free 1year Basic License Renewal of Basic License for another year License for Call Manager Product License for Additional Client User Positions License for Additional Client User Positions (5 Pack) License for MyCalls Call Centre functionality for monitoring upto5 Agents License for MyCalls Call Centre functionality for monitoring upto10 Agents License for MyCalls Call Centre functionality for monitoring upto20 Agents License for MyCalls Call Centre functionality for monitoring upto30 Agents License for MyCalls Call Centre functionality for monitoring upto 40 Agents License for MyCalls Call Centre functionality for monitoring upto50 Agents License for Additional MyCalls Call Centre Agent monitoring for 10 users License for Additional MyCalls Call Centre Agent monitoring for 1 user License for Additional MyCalls Call Centre functionality for 1 Supervisor License for Additional MyCalls Call Centre functionality for 5 Supervisors License to allow Agent Control Functionality From MyCalls License for MyCalls Wallboard License for Agent Desktop User Positions (5 Pack) License for Agent Desktop User Positions (10 Pack) License for Agent Desktop User Positions (25 Pack) License for Agent Desktop User Positions (50 Pack) License for Agent Desktop User Positions (100 Pack) License for Agent Desktop User Positions (512 Pack) License for additional Desktop Users (5) License for additional Desktop Users (10) License for additional Desktop Users (25) License for Advanced functionality of Desktop (site license) License for Additional Netlink Node License for MyCalls Enterprise allowing networked sites to be linked together (when not netlinked) License for MyCalls Operator Console 1 user License for MyCalls Operator advanced features (site wide license) License for to upgrade a single version per console License for to upgrade to any version per console License to allow stop start of recording (used often to stop recording while taking credit card details) License for Outlook/Exchange Presence usage (1) Exclusively for use by NEC channel partners 35 of 41
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EU400223
LK-SV9100-Presence User 50
EU400224
LK-SV9100-Presence User 100
EU400225
LK-SV9100-Presence User 500
EU400226
LK-SV9100-ExtensionExpansion
EU400117
LK-SV9100-MyCalls-Single Ver. Upg.
EU400118
LK-SV9100-MyCalls-Any Ver. Upg.
EU400227
LK-SV9100-MyCalls-ExtExp Sing Upg
EU400228
LK-SV9100-MyCalls-ExtExp Any Upg
EU400229
LK-SV9100-MyCalls Desktop Lite
EU400122
LK-SV9100-MyCalls-Agt Sing Ver Upg
EU400123
LK-SV9100-MyCalls-Agt Any Ver Upg
EU400120
LK-SV9100-MyCalls-Dsk Sing Ver Upg
EU400121
LK-SV9100-MyCalls-Dsk Any Ver Upg
EU400146
LK-SV9100-MyCalls-Dsk Sing Ver 512
EU400030
LK-SV9100-MyCalls-EnhCallPlay
EU400031
LK-SV9100-MyCalls-CallAuditing
EU400221
LK-SV9100-MyCalls-Rec. Pse PBX
EU400222
LK-SV9100-MyCalls-Rec. Pse Callr
EU000033
MyCalls Call Rec. Rack Mount Kit
License for Outlook/Exchange Presence usage (50) License for Outlook/Exchange Presence usage (100) License for Outlook/Exchange Presence usage (500) License to allow over 512 users to monitored on MyCalls Call Manager/Call Centre License to upgrade MyCalls Call Manager/Call Centre by one version License to upgrade MyCalls Call Manager/Call Centre to any version License to upgrade MyCalls Call Manager/Call Centre by one version (extra license if have a call manager running over 512 users) License to upgrade MyCalls Call Manager/Call Centre to any version (extra license if have a call manager running over 512 users) License for 512 MyCalls Desktop Lite users (given free with the SV9100) License to upgrade MyCalls Call Centre by one version. Need to buy the number of agents plus the MyCalls Any Ver Upg License to upgrade MyCalls Call Centre to any version. Need to buy the number of agents plus the MyCalls Any Ver Upg License to upgrade MyCalls Desktop users by one version. Required for each user. License to upgrade MyCalls Desktop users to any version. Required for each user. License to upgrade MyCalls Desktop users by one version. Site license. License to give Enhanced Call Player Functionality License to give Call recording Auditing Functionality License to allow Pause in call recording PBX user side (Site license) License to allow Pause in call recording Caller side (Site license) Rack mount kit for Call Recorders, allows up to 3 to be mounted in a single kit.
(NOTE: not all licenses are on general release for partners,for example OAI, 3rd party CTI, XMLPro) For Business ConneCT licenses : see Business ConneCT Release Overview document on BusinessNet. Business ConneCT can be ordered through Prophix (like the other licenses).
Copyright 2014 NEC EnterpriseSolutions
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6.5 MyCalls Packaged Items (Hardware + Software) Article code EU909250
Description SV9100 MyCalls Rec. 4ch Ana. Pack
EU909251
SV9100 MyCalls Rec. 8ch Ana. Pack
EU909252
SV9100 MyCalls Rec. 2cct BRI Pack
EU909253
SV9100 MyCalls Rec. 4cct BRI Pack
EU909254
SV9100 MyCalls Rec. 8cct BRI Pack
EU909255
SV9100 MyCalls Rec. 8ch PRI Pack
EU909256
SV9100 MyCalls Rec. 16ch PRI Pack
EU909257
SV9100 MyCalls Rec. 30ch PRI Pack
EU909258
SV9100 MyCalls Rec. 60ch PRI Pack
EU909259
SV9100 MyCalls Rec. 90ch PRI Pack
EU909260
SV9100 MyCalls Rec. 120ch PRI Pack
EU909261 EU909262 EU909263 EU909264 EU909265
SV9100 MyCalls Rec. 4ch SIP Pack SV9100 MyCalls Rec. 8ch SIP Pack SV9100 MyCalls Rec. 16ch SIP Pack SV9100 MyCalls Rec. 30ch SIP Pack SV9100 MyCalls Rec. 60ch SIP Pack
Copyright 2014 NEC EnterpriseSolutions
Function Call recording for up to 4 Channels of Analogue Trunks Call recording for up to 8 Channels of Analogue Trunks Call recording for up to 4 Channels of Basic Rate ISDN Call recording for up to 8 Channels of Basic Rate ISDN Call recording for up to 16 Channels of Basic Rate ISDN Call recording for up to 8 Channels of Primary Rate ISDN Call recording for up to 16 Channels of Primary Rate ISDN Call recording for up to 30 Channels of Primary Rate ISDN Call recording for up to 60 Channels of Primary Rate ISDN Call recording for up to 90 Channels of Primary Rate ISDN Call recording for up to 120 Channels of Primary Rate ISDN Call recording for up to 4 SIP Trunks Call recording for up to 8 SIP Trunks Call recording for up to 16 SIP Trunks Call recording for up to 30 SIP Trunks Call recording for up to 60 SIP Trunks
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7. PRICING The price of the UNIVERGE® SV9100 Communications Server can be found in the sales tool “Prophix”. The Prophix tool can be used to either look up pricing for complete system configurations/projects or individual non-configured hardware or license items.
8. WARRANTY AND REPAIR Warranty & Repair for SV9100 follow the standard Warranty & Repair Policy for NEC business partners. Deviations can be individually negotiated, in which case the warranty & repair agreement is laid-down in the contract between NEC and its business partner.
9. SERVICE AND SUPPORT Just for information, some Service and Support procedures are listed below. Since Service and Support for SV9100 is subject to the maintenance agreement between NEC and the Business partner, this is only for information and might not be complete for specific cases and /or business partners. Support Requests and Problem Reports Support Requests and Problem Reports must be submitted and managed using an incident management system called ITE. All trained and certified engineers who are entitled to support on the UNIVERGE SV9100 products (subject to completion of the appropriate training) will receive their ITE account details, as well as detailed instructions on how to use this system. Please note that notification and progress updates for all incidents will be sent by email. These will be sent to the originator of the incident, as well as the other ITE users in their organization. Telephone Support Telephone Support will be available directly from our Technical Support team located in the UK. Please call them direct on +44 115 9695830 Email All incidents should be registered via ITE Should email contact be necessary please use the following address
[email protected]
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10. DOCUMENTATION AND TRAINING 10.1 Documentation The following will be available from 20th October: Manual Name SV9100 System Hardware Manual SV9100 Licensing Procedure SV9100 VoIP Manual
The following will be available from 31st October: Manual Name SV8100 CTI Installation Manual SV8100 Desktop Applications Manual SV8100 Features and Specification Manual SV8100 MyCalls Call Centre Installation Manual SV8100 MyCalls Enterprise Installation Manual SV8100 MyCalls Installation Manual SV8100 MyCalls User Guide
A number of Terminal User Guides will be available also. All further manuals will be made available by end of November.
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10.2 Training Training is organised at regular intervals for the channels (both NSOs and Business Partners). The training are held at NEC Enterprise Solution in Ruddington, UK and Hilversum, the Netherlands at a channel partner location. Both commercial and technical training is available. For more information about each courses and scheduling please see BusinessNet https://businessnet.nec-unified.com/Training/Lists/Classes/Class%20Schedule.aspx 10.2.1 Commercial Training SV9100 Sales Support training Functional product information, positioning and boundaries (Approx 2 days) 10.2.2 Technical Training For the SV9100 a range of course modules will be available on release: SV9100 Migration Training (CBT) SV9100 VoIP Migration Training (Recorded Webinar) SV9100 DECT Migration Training (Recorded Webinar) MyCalls Console and Presence (Class Based) The following is a plan of courses to follow: Installation course SV9100 Basic Course (instructor led classroom) course (4 days): For starting engineers on the SV9100 platform we offer the SV9100 Basic course. This four-day course is designed to provide students with an in-depth knowledge of the essential items required to install and SV9100 system. Course will be finished with a final test and evaluation.
SV9100 VoIP introduction (instructor led classroom) course (1 day) This one-day course is designed to provide students with an introduction to the SV9100 Voice over IP capabilities.
SV8100 VoIP and Networking instructor led classroom) course (2 days) IP Terminals, SIP Ext, SIP Trunk, AspireNet, NetLink. This two-day course is designed to provide students with an in-depth knowledge of the SV9100 VoIP extensions and networking capabilities, and with the skills required to install, support and troubleshoot such installations.
Voice Mail courses SV9100 InMail Course (instructor led classroom) course (1 das): SV9100 InMail voicemail daughter board training. This one-day course is designed to provide students with an in-depth knowledge of the essential items required to install the InMail and configure for Voicemail, Auto-attendant, queuing. Course will be finished with a final test and evaluation.
SV9100 UM8000 Course (instructor led classroom) course (2 day) This two-day course is designed to provide students with knowledge and capabilities to install and configure the UM8000 Voicemail card
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Application courses Business ConneCT Installation (instructor led classroom) course (2 day) Two day course covering the installation of Server, Operator and Employee. Feature and technologies required to provide support.
Business ConneCT Basic Contact Centre (instructor led classroom) course (1 day) One day course covering the installation and configuration of Contact Centre including agent implementation.
Business ConneCT Advanced Contact Centre (instructor led classroom) course (2 day) Two day course covering the administrator functions – reporting, managing agents, wallboards. Call flows and database maintenance.
Business ConneCT Supervisor (instructor led classroom) course (2 day) On Request only Course. Two day course covering the Supervisor functions – reporting, managing agents, wallboards. Call flow..
SV9100 InMail (instructor led classroom) course (1 day) This one-day course is designed to provide students with advanced knowledge of the SV8100 InMail voice Mail solution, and with the skills required to install, support and troubleshoot such installations. SV9100 UM8000 Voicemail (instructor led classroom) course (2 day) This two-day course is designed to provide students with advanced knowledge of the SV8100 UM8000 voice Mail solution, and with the skills required to install, support and troubleshoot such installations .
SV9100 MyCalls & Call Manager (instructor led classroom) course (1 day) One day course covering installation of MyCalls Application.
SV9100 MyCalls Advanced/Enterprise (instructor led classroom) course (1 day) One day course covering functionality of MyCalls Call Manager and Enterprise.
SV9100 MyCalls ACD/Agent Control (instructor led classroom) course (1 day) One day course covering ACD functionality on the SV8100 and the MyCalls monitoring and control within the ACD environment.
SV9100 MyCalls Call Recorder (instructor led classroom) course (1 day) One day course covering the call recording units hardware, placement, MyCalls configuration to utilise the information.
SV9100 MyCalls Call Recorder SIP (Webinar) course (2 Hours): Enables MyCalls Call Recorder Trained engineers to update their skills to add the SIP Call Recorder
IP DECT courses SV9100 IP DECT (instructor led classroom) course (2 days) This two-day course is designed to provide students with the knowledge of the IP DECT Components, covers installation , configuration and DECT handset registration.
Networking courses SV9100 VoIP Part 1 Introduction Training (instructor led classroom) course (1 day) This one-day course is designed to provide students with an introduction to the SV8100 Voice over IP capabilities.
SV9100 VoIP Extension, SIP trunks & Networking Training (instructor led classroom) course (2 day) This two-day course is designed to provide students with an in-depth knowledge of the SV8100 VoIP extensions and networking capabilities, and with the skills required to install, support and troubleshoot such installations.
Hospitality courses SV9100 Hotel/Motel including PMS, UM8000 and PMS Lite (instructor led classroom) course (1 day): This one-day course is designed to provide students with advanced knowledge of the SV8100 Hotel solution, including the PMS, and with the skills required to install, support and troubleshoot such installations.
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