Transcript
Guide to installing FOXTEL iQHD Welcome to the next step in home entertainment. FOXTEL iQHD will change the way you access and view your favourite television programs. This guide will enable you to successfully install FOXTEL iQHD when upgrading the existing FOXTEL service.
Before you begin: WARNING: Under no circumstances should you pick up or move the FOXTEL iQHD while it is connected to the mains supply. If you want to move the FOXTEL iQHD, first disconnect it, and then wait at least 30 seconds before continuing. - To ensure a free flow of air around the FOXTEL iQHD, allow at least 10cm of space above and around it. - If the FOXTEL iQHD is placed with other items of audio/video equipment in a cabinet, make sure all items have sufficient space all around them, to allow ventilation and prevent overheating. - If you are upgrading your service from FOXTEL iQ to iQHD it is important to note that all current content saved in your planner will not be transferred across to the FOXTEL iQHD.
Important things to know before you use FOXTEL iQHD
welcome to foxtel iQHD
IMPORTANT TV CARE INFORMATION
Self-install and start watching FOXTEL iQHD
We always want you to be able to enjoy all that FOXTEL has to offer, so here are some tips on looking after your television… Leaving your television on the same channel for an extended period of time may cause ‘burn-in’ – a permanent residual image that remains on your screen.
DO - Activate the Sleep Mode (that’s a timed switch off function) if you plan to have your TV on for a while. - Turn off your TV when you’re not using it. - Reduce the brightness/contrast of the on-screen picture display.
DON’T (For extended periods of time) - Leave your television on one particular channel or service. - Display images in aspect ratios less than the full screen size of your TV. - Leave the FOXTEL iQHD on Live Pause for an extended period without either turning off the FOXTEL iQHD, or saving the current viewing to the FOXTEL iQHD planner (by pressing R button on the remote). Please note: This is a guide only and may vary depending on the make and model of your television, and the intensity of the still image. PLASMA, REAR PROJECTION AND LCD TELEVISIONS ARE AT A HIGHER RISK OF BURN-IN. Always consult your television manufacturer’s manual for proper operating instructions.
MAINTAINING THE FOXTEL iQHD AFTER INSTALLATION - When you are not viewing the FOXTEL iQHD, please put the FOXTEL iQHD into standby mode (red power light). The FOXTEL iQHD will continue to record at the scheduled times, but the picture will not be displayed. - To turn the FOXTEL iQHD back on from standby, simply press the FOXTEL button on the top of the remote. This process assists the FOXTEL iQHD and in turn will give you improved long term functionality. It is advised to maintain at least 15% free disk capacity on the FOXTEL iQHD planner. This provides for seamless live pause functionality. For more information, please see the FOXTEL Subscription Agreement, check your TV manual or call your TV manufacturer.
Thanks for choosing to connect to FOXTEL iQHD – this Express Self Install Kit will let you connect to FOXTEL iQHD at a time that suits you. From the moment FOXTEL iQHD is installed at your place, whatever you feel like watching, we’ve got you covered. You can pause or rewind live TV on FOXTEL iQHD, or record two programmes at once while watching a third¹ live programme. And you can record automatically every episode of selected series from the on-screen FOXTEL Guide with Series Link. You’ll always find something to cater to your mood. We have enclosed everything you need to get the FOXTEL iQHD up and running. We know you probably can’t wait to set up the FOXTEL iQHD, but before you get started, please take some time out to read the easy installation instructions, the Subscription Agreement and Pricing Guide that applies to your account. Some Important Information 1 To get all the benefits of FOXTEL iQHD, you’ll need to make sure it’s always connected to the FOXTEL wall plate, to your broadband modem through an Ethernet cord, and a fixed, operational telephone line. 2. Connecting your FOXTEL iQHD box to the internet gives you access to FOXTEL On Demand – a world of pay-per-view entertainment at your fingertips – including the latest new release movies, many fast-tracked from the cinema, TV On Demand and a Movie Library On Demand.² 3. To order FOXTEL On Demand movies via the remote you’ll need an internet connection or a return path3 (that’s a telephone line connected to your FOXTEL iQ). To access our interactive services you’ll need a return path. To wirelessly connect your FOXTEL to a fixed home phone line, FOXTEL can provide a DIGIPATH™ for an additional fee. You can also purchase a DIGIPATH™ at selected major retail stores. For more information, please visit www.foxtel.com.au/accessories. 4. We have included instructions on how to return the existing FOXTEL equipment – thanks in advance for sending it back to us! 5. Your new FOXTEL iQHD monthly service fee will start being charged from the day you activate your service. 6. The FOXTEL Subscription Agreement tells you all about the delivery of the FOXTEL service to you. Activating Your Account Ready to activate your service? The FOXTEL Express Team is available on 1300 732 681 from 7.30am to 10pm (AEST) every day, to activate your account. They can also help out if you have any questions about connecting your equipment. Once your service is activated, if there is anything we can help you with, a FOXTEL Representative is available on 131 999 from 7.30am to 11pm (AEST), every day. Enjoy the FOXTEL iQHD! Yours sincerely,
Shona Bishop Executive Director – Customer Service & Installations
1. Not available on Active services. 2. An internet connection required. ISP charges may apply. BigPond customers have unmetered usage with no data charge or cap allocation. Not available to all homes. 3. A return path is a connection between the FOXTEL set top unit and your home telephone line that enables the FOXTEL set top unit to dial out. FOXTEL iQHD is formerly known as FOXTEL iQ2.
FX1004 02/11 UPGRADE CABLE/FX00357 0311
10 easy steps to installing the foxtel iQHD
Step Four: Connect Cables
Step Eight: Modem Installation Test
Connect the signal cable by screwing it into the rear of the FOXTEL iQHD (labelled cable input), ensuring it is finger tight.
You will need to confirm you have a working return path.
Connect the cable from the rear of the FOXTEL iQHD to the TV.
• Select channel 998 by using the FOXTEL iQHD remote control. • Press the select button (connect is automatically selected) cross appears, then check all telephone line connections • Itof atheredFOXTEL iQHD and conduct the test again.
If using the digipath™, please refer to the digipath™ installation guide.
Step One: Record The Details Please record the following details before getting started.
To do so please follow the instructions below:
• Once a green tick appears press the FOXTEL Button.
The serial number of the existing FOXTEL Box is
Step Nine: Final Checklist Prior to calling FOXTEL to activate your service, ensure you have completed the following steps:
Step Five: Turn On The FOXTEL iQHD
The serial number of the FOXTEL iQHD is
Plug the FOXTEL iQHD power lead into a power point and switch it on. Once a steady red light is on the front of the FOXTEL Box, press the standby button located at the left hand side of the box; it will turn blue.
The Smartcard number is*
• Have you recorded the required Smartcard and serial numbers? (step one) • Have you correctly inserted your Smartcard into the FOXTEL iQHD? (step three) • Have you completed the software download? (step seven) • Have you confirmed your return path is working by executing the modem installation test? (step eight) Step Ten: Service Activation
The new Smartcard number is*
Step Six: Select Channels Turn on your TV and select the appropriate channel using the input selector button on the TV remote (this could be a AV/ INPUT/SOURCE button on the TV remote)
The TV Channel/AV Setting currently watch Foxtel on is
If you see an on screen message relating to High Definition Content Protection (HDCP) please call FOXTEL on 1300 732 681.
The TV Channel/AV Setting currently watch my VCR/DVD on is
*Shown above barcode
Step Two: Turn Off The FOXTEL Box & Remove Cabling Place the existing FOXTEL box onto 'standby'. Turn it off at the power point and disconnect the power lead. Remove all cabling from the rear of the FOXTEL box.
Place the new FOXTEL Smartcard into the FOXTEL iQHD. Ensure the FOXTEL logo is facing up with the arrows pointing towards the card slot. Push the Smartcard fully in and close the cover.
Please call FOXTEL on 1300 732 681 to activate your FOXTEL iQHD service. This number is open between 7.30am and 10pm AEST Monday to Sunday.
Assistance with your FOXTEL iQHD If you need help DURING the installation of the FOXTEL iQHD, call FOXTEL on 1300 732 681. If you need help AFTER the installation of the FOXTEL iQHD, call FOXTEL on 131 999. For tips on using FOXTEL iQHD, see the enclosed Quickstart Guide.
Step Seven: Software Download Prior to activating the FOXTEL iQHD, you will need to complete a software download. This ensures the latest functions and software are available to use on the FOXTEL iQHD. Press the back and select buttons simultaneously. When all of the lights on the FOXTEL iQHD are illuminated for a second time, press the following buttons on the front panel of the FOXTEL iQHD in quick succession: Standby button
Up button
Down button
Standby button
Step Three: Insert Smartcard
You are now ready to activate your service.
The following screen should then appear on the TV. Wait until a steady red light appears on the front of the FOXTEL iQHD (approx 10 mins). Once this appears press the standby button on the left hand side of the box; it will turn blue.
